id,category,skills,education,experience,text,html 16533554,INFORMATION-TECHNOLOGY,"Windows 2000, Windows 2003 Server and Professional, Windows XP, Dos 6.22, Citrix ICA, MS Exchange 2000, HP, IBM, Dell, Intel Based Server and Desktops, Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets, Toshiba E-310 Color Copier, Toshiba and Sony Laptops, Inter-tel, MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere, Ghost, Antivirus, Winfax, McAfee Virus Scan, Adobe Acrobat, Illustrator, Photoshop, Partition Magic, TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP","University of Maryland University College, Management Information Systems, Bachelor of Science","Information Technology Manager / Network Engineer, Network Engineer, Network Support Technician"," INFORMATION TECHNOLOGY MANAGER / NETWORK ENGINEER Professional Overview A highly skilled and accomplished Information Technology Manager with over 16 years of expertise in planning, implementing and streamlining IT systems to ensure maximum customer satisfaction and business revenue.  ​ Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. Exceptional communication and project management skills with the ability to successfully manage multiple priorities and assignments. Skills Platforms:  Windows 2000, 2003 Server and Professional, Windows XP (Pro                     and Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange                   2000  Hardware:  HP, IBM, Dell, and Intel Based Server and Desktop Platforms,                        Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets,                    Toshiba E-310 Color Copier, Toshiba and Sony Laptops, Inter-tel    Software:   MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere,                     Ghost, Antivirus, Utilities, Win fax; McAfee Virus Scan, Adobe:                       Acrobat, Illustrator, Photoshop, Partition Magic, Adware,                               Spyware,   Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP  Relevant Experience Information Technology Manager / Network Engineer Feb 2006 to Current Company Name － City , State Responsible for all day-to-day operations and functions of Wilkes & McHugh's six offices and 300 staff members.  Currently lead a team of 6 IT professionals and Developers in the planning, upgrades, and implementation of IT systems, business applications, and development of new software tools.  Work closely with the CIO and senior management to ensure business and technology objectives are aligned.  Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts. Dramatically reduced IT costs and maintenance by virtualizing the company's infrastructure using VMware.  Reduced physical servers from 50 to 4 and streamlined disaster recovery processes.  Planned and executed Active Directory domain migration from 2008 to 2012 R2. Coordinated the planning and migration to MPLS network for 8 sites, including upgrades of all routers, switches and network equipment.  Increased speed and reliability of company email by migrating from Microsoft Exchange 2010 to 2016.  Streamlined operations by designing new Citrix infrastructure using Netscaler load balancers to ensure better speed and connectivity with less downtime for remote offices.   Led the planning and implementation of Disaster Recovery site in Atlanta. Created company's first comprehensive business continuity plan and tested with success.  Installed and configuring Barracuda Spam & Virus Firewalls resulting in the reduction of Spam by 40%.  Enforced security policies, managed, monitored and updated spam filtering, Virus and Malware prevention systems. Reduced desktop & application deployment times by 60% by designing and implementing Microsoft's System Center Configuration Manager.  Conducted training on internal systems, local procedures and other technical subjects for company employees. Coordinate with external technology vendors, internal staff members, and third-party consultants Network Engineer Sep 2003 to Jan 2006 Company Name － City , State Administered and managed a Windows 2003 server network environment. Responsible for all LAN and WAN duties of local and remote Networks.  Acted as a technical consultant for our clients and for various IT projects.  Provide End-User Support for Windows XP and 2000 Operating Systems.  Installed and implemented Exchange 2003 mail server. Implemented Server and Desktop security using Mcafee Enterprise and ePolicy Orchestrator.  Installed and configured Web servers, FTP servers, and POP3 mail servers. Manage Cisco 1900 Switches and 2600 Routers. Configured VPN Remote Access for users. Implemented software, Domain policies, patches and upgrades using Group Policy and SUS.  Trained new employees in Systems Administration and Web development.  Network Support Technician Jan 2003 to Aug 2003 Company Name － City Provided network and desktop support to over 800 users Provided technical support to all offices of the S.B.A. Domain Supported the Help Desk using Help Star software Troubleshooting of Windows 98 and 2000 Desktop Computers Implemented Group Policy Objects to control desktop environment and security Performed Hardware and Software upgrades and replacements Performed installations and troubleshooting of MS Office Suite Managed users, computers, and Organizational Units through Active Directory Created disc images of desktop and notebook computers using Norton Ghost Troubleshooting and repairs of Laser Printers and Copy Machines. Education Bachelor of Science , Management Information Systems University of Maryland University College － City , State Certifications: Microsoft Certified Technology Specialist 2008 (MCTS 2008) Citrix Certified Administrator (CCA) Information Systems Management Certificate Project Management Certificate ","
INFORMATION TECHNOLOGY MANAGER / NETWORK ENGINEER
Professional Overview
A highly skilled and accomplished Information Technology Manager with over 16 years of expertise in planning, implementing and streamlining IT systems to ensure maximum customer satisfaction and business revenue. 
​
Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. Exceptional communication and project management skills with the ability to successfully manage multiple priorities and assignments.
Skills
Platforms:  Windows 2000, 2003 Server and Professional, Windows XP (Pro                     and Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange                   2000
 Hardware:  HP, IBM, Dell, and Intel Based Server and Desktop Platforms,                        Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets,                    Toshiba E-310 Color Copier, Toshiba and Sony Laptops, Inter-tel  
 Software:   MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere,                     Ghost, Antivirus, Utilities, Win fax; McAfee Virus Scan, Adobe:                       Acrobat, Illustrator, Photoshop, Partition Magic, Adware,                               Spyware, 
 Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP 
Relevant Experience
Information Technology Manager / Network Engineer Feb 2006 to Current
Company Name － City , State
  • Responsible for all day-to-day operations and functions of Wilkes & McHugh's six offices and 300 staff members. 
  • Currently lead a team of 6 IT professionals and Developers in the planning, upgrades, and implementation of IT systems, business applications, and development of new software tools. 
  • Work closely with the CIO and senior management to ensure business and technology objectives are aligned. 
  • Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.
  • Dramatically reduced IT costs and maintenance by virtualizing the company's infrastructure using VMware.  Reduced physical servers from 50 to 4 and streamlined disaster recovery processes. 
  • Planned and executed Active Directory domain migration from 2008 to 2012 R2.
  • Coordinated the planning and migration to MPLS network for 8 sites, including upgrades of all routers, switches and network equipment. 
  • Increased speed and reliability of company email by migrating from Microsoft Exchange 2010 to 2016. 
  • Streamlined operations by designing new Citrix infrastructure using Netscaler load balancers to ensure better speed and connectivity with less downtime for remote offices.  
  • Led the planning and implementation of Disaster Recovery site in Atlanta. Created company's first comprehensive business continuity plan and tested with success. 
  • Installed and configuring Barracuda Spam & Virus Firewalls resulting in the reduction of Spam by 40%. 
  • Enforced security policies, managed, monitored and updated spam filtering, Virus and Malware prevention systems.
  • Reduced desktop & application deployment times by 60% by designing and implementing Microsoft's System Center Configuration Manager. 
  • Conducted training on internal systems, local procedures and other technical subjects for company employees.
  • Coordinate with external technology vendors, internal staff members, and third-party consultants
Network Engineer Sep 2003 to Jan 2006
Company Name － City , State
  • Administered and managed a Windows 2003 server network environment.
  • Responsible for all LAN and WAN duties of local and remote Networks. 
  • Acted as a technical consultant for our clients and for various IT projects. 
  • Provide End-User Support for Windows XP and 2000 Operating Systems. 
  • Installed and implemented Exchange 2003 mail server.
  • Implemented Server and Desktop security using Mcafee Enterprise and ePolicy Orchestrator. 
  • Installed and configured Web servers, FTP servers, and POP3 mail servers.
  • Manage Cisco 1900 Switches and 2600 Routers. Configured VPN Remote Access for users.
  • Implemented software, Domain policies, patches and upgrades using Group Policy and SUS. 
  • Trained new employees in Systems Administration and Web development. 
Network Support Technician Jan 2003 to Aug 2003
Company Name － City
  • Provided network and desktop support to over 800 users Provided technical support to all offices of the S.B.A.
  • Domain Supported the Help Desk using Help Star software Troubleshooting of Windows 98 and 2000 Desktop Computers Implemented Group Policy Objects to control desktop environment and security Performed Hardware and Software upgrades and replacements Performed installations and troubleshooting of MS Office Suite Managed users, computers, and Organizational Units through Active Directory Created disc images of desktop and notebook computers using Norton Ghost Troubleshooting and repairs of Laser Printers and Copy Machines.
Education
Bachelor of Science , Management Information Systems University of Maryland University College － City , State
Certifications:
Microsoft Certified Technology Specialist 2008 (MCTS 2008)
Citrix Certified Administrator (CCA)
Information Systems Management Certificate
Project Management Certificate
" 20879311,INFORMATION-TECHNOLOGY,"Active Directory, Antivirus, asset management, Backup Exec, budget, business systems, cabling, CISCO, contract negotiation, conversion, databases, DHCP, Disaster Recovery, documentation, DNS, due diligence, Enterprise Resource Planning, Firewalls, FTP, Ghost, help desk, IIS, imaging, Information Technology, IP, IT support, LAN, Laptops, Team Leadership, logistics, Loss Prevention, managing, Market, Mentoring, Microsoft Exchange 2003, Microsoft Office Suite, SharePoint, Microsoft Windows, Windows 2000, Windows NT, network security, network, Networking, OS, PCAnywhere, Policies, Problem Resolution, process improvement, procurement, Project Management, Requirements Analysis, Routers, SAN, Sarbanes-Oxley, Servers, Service Level Agreement, SQL, strategy, Strategic Planning, Switches, Symantec, TCP/IP, telecommunications, Telephony, troubleshooting, upgrades, Veritas, Veritas Netbackup, video, VPN, Visio, VOIP, WAN","Rutgers University, Psychology/History, Bachelor of Science","Director of Information Technology and Analytics, Information Technology Manager, Systems Administrator, Data/Systems Administrator"," DIRECTOR OF INFORMATION TECHNOLOGY AND ANALYTICS Summary Accomplished senior manager with over 15 years of experience leading complex projects and managing resources to optimize enterprise technology and support business objectives. Committed to quality and service excellence with aptitude for launching new technology platforms. Subject matter expert in Information Security Risk Management. Excellent communicator adept at identifying business needs and bridging the gap between functional groups and technology to foster targeted and innovative solutions. Highlights OS/Platforms: Microsoft Windows Server 2008/2012, Exchange 2010, IIS, Active Directory, DNS Networking: Cisco LAN/WAN (ASA/switching), TCP/IP, VPN, VoIP, SIP, MPLS, VNC, VLAN Segregation Hardware: SAN/FIBER technology, Enterprise Servers, Switches, Routers, Workstations, Laptops, Mobile Devices (iPad/iPhone/Blackberry), Telephony Systems: Cisco CUCM Tools: JIRA, Veritas Netbackup, Backup Exec, PCAnywhere, Symantec Antivirus, Ghost, SharePoint, Visio, Microsoft Office Suite Experience Director of Information Technology and Analytics January 2005 to Current Company Name － City , State Market-leading global credit asset management firm with $4 Billion AUM and over 120 employees worldwide. Directed the firm's word-wide Information Technology strategy. Established and instituted policies, procedures and technology to mitigate corporate security risk and position ZAIS for Sarbanes-Oxley act compliance. Identified process improvement opportunities and recommended solutions and budget requirements to management committee. Managed team of 6 resources responsible for technology management and support operations encompassing all aspects of IT infrastructure including workstations, server platforms, IP telephony, L3 network infrastructure, network security, disaster recovery, Storage Area Networks and videoconferencing. Directed project teams through all lifecycle phases handling technical escalation events. Evaluated and deployed DLP solution. Chairman of the firm's cybersecurity committee responsible for advancing the firm's security posture. Selected Accomplishments Developed and led a technology strategy for the firm that supports strong business alignments, increases profitability and provides a sound, flexible and reliable foundation for the future. Enabled revenue growth by leading the timely deployment of high-performance virtual computing environment to support new models created by internal development teams. Created Incident Response Policies and Procedures rooted firmly on the NIST framework. Developed and lead breach rehearsal scenarios both for executive roundtable tests and technical response team practices. Designed Data Governance and Classification Policies particularly in regards to Personally Identifiable Information (PII). Evaluated and deployed Data Loss Prevention system (Symantec) and created escalation procedures to comply with the firm's Data Governance Policy. Managed all security vendor relationships through the contract negotiation lifecycle and Service Level Agreement reviews. Developed associates to their fullest potential by providing challenging opportunities that enhanced associate's career growth. Recruited and developed appropriate talent pool to insure adequate bench strength and succession planning. Managed logistics, procurement and deployment of IT infrastructure in Dallas, Baton Rouge, Shanghai, Dublin, London, Singapore and Tokyo locations inclusive of establishing a sustainable model for support. Established a viable Disaster Recovery strategy with a physical to virtual solution and liaison with all business units to generate the firm's Business Continuity plan. Spearheaded the analog to VOIP conversion of ZAIS IPT and video infrastructures (Cisco CUCM environment). Transformed IT support and organizational interaction practices, fostering strong, collaborative work environment. while developing robust help desk systems and processes for improved trouble ticket initiation and visibility. Led the firm's Cybersecurity enhancement effort by managing the design, implementation and maintenance of the Advanced Threat Protection system, Next Generation Firewalls and Mobile Computing Security. Developed the firms Cybersecurity Policy and Incident Response Team firmly rooted on the NIST framework. Responded to audit requests from potential and current investors, met with them to discuss finding, and guided them through the due diligence process. Responded to external auditors and lead remediation efforts if needed. Reported all audits to the executive board. Fostered a culture of security awareness in the firm by obtaining executive level support for Cybersecurity initiatives and enabling acceptance of security measures through user education. Information Technology Manager January 2002 to January 2005 Company Name － City , State Manufacturing firm with over 100 year history and 170 employees. Directed hardware and software configuration, installation, troubleshooting, and support activities. Oversaw administration of network infrastructure, business systems, cabling and circuits, and telecommunications platforms. Established and managed relationships with technology vendors and service providers. Monitored and tracked call volumes, service requests, and performance metrics. Led work order documentation and change request management. Selected Accomplishments Designed and led Windows 2003 migration team. Administered CISCO multi-VLAN layer 3 switched LAN\WAN. Designed and administered CISCO VPN solution. Led the procurement, configuration and administration of all infrastructure projects. Engineered and deployed Microsoft Exchange 2003 solution including web access/spam protection/security. Planned and implemented Enterprise Resource Planning project. Responsible for disaster recovery plan/execution. Supervised IT staff and coordinated all consultants. Systems Administrator January 2000 to January 2002 Company Name － City , State Consulting firm providing portal technology to enterprise customers. Administered and supported 250 client node Windows NT environment. Planned, configured and administered the upgrade of Windows NT to Windows 2000. Maintained DNS, WINS and DHCP in multi-site environment. Maintained 85 node development server environment. Engineered and deployed System Management Server 2.0 infrastructure. Designed Workstation and Server imaging system using Symantec Ghost. Performed daily network monitoring tasks including backups (Veritas) and log checks. Data/Systems Administrator January 1998 to January 2000 Company Name － State Global provider of information technology products and services (3 Billion in revenue) Oversee and modify the daily download of data from several distributors. Uploaded data to appropriate SQL databases. Maintained and perform hardware/software upgrades on Windows FTP servers. Education Bachelor of Science : Psychology/History , 1998 Rutgers University － City , State Psychology/History Skills Active Directory, Antivirus, asset management, Backup Exec, budget, business systems, cabling, CISCO, Competitive, Hardware, Consulting, contract negotiation, conversion, credit, client, databases, DHCP, Disaster Recovery, documentation, DNS, due diligence, Enterprise Resource Planning, Firewalls, FTP, Ghost, help desk, IIS, imaging, Information Technology, IP, IT support, LAN, Laptops, Team Leadership, logistics, Loss Prevention, managing, Market, Mentoring, access, Exchange, Microsoft Exchange 2003, Microsoft Office Suite, SharePoint, Microsoft Windows, Windows, Windows 2000, Windows NT, word, migration, Enterprise, network security, network, Networking, Networks, Next, OS, organizational, PCAnywhere, Policies, Problem Resolution, processes, process improvement, procurement, Project Management, Proposal Development, Requirements Analysis, Routers, SAN, Sarbanes-Oxley, Servers, Service Level Agreement, sound, SQL, strategy, Strategic Planning, Switches, Symantec, TCP/IP, telecommunications, Telephony, troubleshooting, upgrades, upgrade, Veritas, Veritas Netbackup, video, VPN, Visio, VOIP, WAN ","
DIRECTOR OF INFORMATION TECHNOLOGY AND ANALYTICS
Summary

Accomplished senior manager with over 15 years of experience leading complex projects and managing resources to optimize enterprise technology and support business objectives. Committed to quality and service excellence with aptitude for launching new technology platforms. Subject matter expert in Information Security Risk Management. Excellent communicator adept at identifying business needs and bridging the gap between functional groups and technology to foster targeted and innovative solutions.

Highlights
  • OS/Platforms: Microsoft Windows Server 2008/2012, Exchange 2010, IIS, Active Directory, DNS
  • Networking: Cisco LAN/WAN (ASA/switching), TCP/IP, VPN, VoIP, SIP, MPLS, VNC, VLAN Segregation
  • Hardware: SAN/FIBER technology, Enterprise Servers, Switches, Routers, Workstations, Laptops, Mobile Devices (iPad/iPhone/Blackberry),
  • Telephony Systems: Cisco CUCM
  • Tools: JIRA, Veritas Netbackup, Backup Exec, PCAnywhere, Symantec Antivirus, Ghost, SharePoint, Visio, Microsoft Office Suite
Experience
Director of Information Technology and Analytics
January 2005 to Current Company Name － City , State
  • Market-leading global credit asset management firm with $4 Billion AUM and over 120 employees worldwide.
  • Directed the firm's word-wide Information Technology strategy.
  • Established and instituted policies, procedures and technology to mitigate corporate security risk and position ZAIS for Sarbanes-Oxley act compliance.
  • Identified process improvement opportunities and recommended solutions and budget requirements to management committee.
  • Managed team of 6 resources responsible for technology management and support operations encompassing all aspects of IT infrastructure including workstations, server platforms, IP telephony, L3 network infrastructure, network security, disaster recovery, Storage Area Networks and videoconferencing.
  • Directed project teams through all lifecycle phases handling technical escalation events.
  • Evaluated and deployed DLP solution.
  • Chairman of the firm's cybersecurity committee responsible for advancing the firm's security posture.
  • Selected Accomplishments Developed and led a technology strategy for the firm that supports strong business alignments, increases profitability and provides a sound, flexible and reliable foundation for the future.
  • Enabled revenue growth by leading the timely deployment of high-performance virtual computing environment to support new models created by internal development teams.
  • Created Incident Response Policies and Procedures rooted firmly on the NIST framework.
  • Developed and lead breach rehearsal scenarios both for executive roundtable tests and technical response team practices.
  • Designed Data Governance and Classification Policies particularly in regards to Personally Identifiable Information (PII).
  • Evaluated and deployed Data Loss Prevention system (Symantec) and created escalation procedures to comply with the firm's Data Governance Policy.
  • Managed all security vendor relationships through the contract negotiation lifecycle and Service Level Agreement reviews.
  • Developed associates to their fullest potential by providing challenging opportunities that enhanced associate's career growth.
  • Recruited and developed appropriate talent pool to insure adequate bench strength and succession planning.
  • Managed logistics, procurement and deployment of IT infrastructure in Dallas, Baton Rouge, Shanghai, Dublin, London, Singapore and Tokyo locations inclusive of establishing a sustainable model for support.
  • Established a viable Disaster Recovery strategy with a physical to virtual solution and liaison with all business units to generate the firm's Business Continuity plan.
  • Spearheaded the analog to VOIP conversion of ZAIS IPT and video infrastructures (Cisco CUCM environment).
  • Transformed IT support and organizational interaction practices, fostering strong, collaborative work environment.
  • while developing robust help desk systems and processes for improved trouble ticket initiation and visibility.
  • Led the firm's Cybersecurity enhancement effort by managing the design, implementation and maintenance of the Advanced Threat Protection system, Next Generation Firewalls and Mobile Computing Security.
  • Developed the firms Cybersecurity Policy and Incident Response Team firmly rooted on the NIST framework.
  • Responded to audit requests from potential and current investors, met with them to discuss finding, and guided them through the due diligence process.
  • Responded to external auditors and lead remediation efforts if needed.
  • Reported all audits to the executive board.
  • Fostered a culture of security awareness in the firm by obtaining executive level support for Cybersecurity initiatives and enabling acceptance of security measures through user education.
Information Technology Manager
January 2002 to January 2005 Company Name － City , State
  • Manufacturing firm with over 100 year history and 170 employees.
  • Directed hardware and software configuration, installation, troubleshooting, and support activities.
  • Oversaw administration of network infrastructure, business systems, cabling and circuits, and telecommunications platforms.
  • Established and managed relationships with technology vendors and service providers.
  • Monitored and tracked call volumes, service requests, and performance metrics.
  • Led work order documentation and change request management.
  • Selected Accomplishments Designed and led Windows 2003 migration team.
  • Administered CISCO multi-VLAN layer 3 switched LAN\WAN.
  • Designed and administered CISCO VPN solution.
  • Led the procurement, configuration and administration of all infrastructure projects.
  • Engineered and deployed Microsoft Exchange 2003 solution including web access/spam protection/security.
  • Planned and implemented Enterprise Resource Planning project.
  • Responsible for disaster recovery plan/execution.
  • Supervised IT staff and coordinated all consultants.
Systems Administrator
January 2000 to January 2002 Company Name － City , State
  • Consulting firm providing portal technology to enterprise customers.
  • Administered and supported 250 client node Windows NT environment.
  • Planned, configured and administered the upgrade of Windows NT to Windows 2000.
  • Maintained DNS, WINS and DHCP in multi-site environment.
  • Maintained 85 node development server environment.
  • Engineered and deployed System Management Server 2.0 infrastructure.
  • Designed Workstation and Server imaging system using Symantec Ghost.
  • Performed daily network monitoring tasks including backups (Veritas) and log checks.
Data/Systems Administrator
January 1998 to January 2000 Company Name － State
  • Global provider of information technology products and services (3 Billion in revenue) Oversee and modify the daily download of data from several distributors.
  • Uploaded data to appropriate SQL databases.
  • Maintained and perform hardware/software upgrades on Windows FTP servers.
Education
Bachelor of Science : Psychology/History , 1998 Rutgers University － City , State Psychology/History
Skills
Active Directory, Antivirus, asset management, Backup Exec, budget, business systems, cabling, CISCO, Competitive, Hardware, Consulting, contract negotiation, conversion, credit, client, databases, DHCP, Disaster Recovery, documentation, DNS, due diligence, Enterprise Resource Planning, Firewalls, FTP, Ghost, help desk, IIS, imaging, Information Technology, IP, IT support, LAN, Laptops, Team Leadership, logistics, Loss Prevention, managing, Market, Mentoring, access, Exchange, Microsoft Exchange 2003, Microsoft Office Suite, SharePoint, Microsoft Windows, Windows, Windows 2000, Windows NT, word, migration, Enterprise, network security, network, Networking, Networks, Next, OS, organizational, PCAnywhere, Policies, Problem Resolution, processes, process improvement, procurement, Project Management, Proposal Development, Requirements Analysis, Routers, SAN, Sarbanes-Oxley, Servers, Service Level Agreement, sound, SQL, strategy, Strategic Planning, Switches, Symantec, TCP/IP, telecommunications, Telephony, troubleshooting, upgrades, upgrade, Veritas, Veritas Netbackup, video, VPN, Visio, VOIP, WAN
" 31111279,INFORMATION-TECHNOLOGY,"PMO management, Portfolio management, IT infrastructure project management, Communication skills, Conflict resolution, Clinical portfolio management, Project management training, Soft skills development, Leadership skills","Virginia Tech, Foreign Languages and Literatures, B.A, Guilford Technical Comm College, Project Management Certification, Project Management Institute, PMP Certification","Manager, Information Technology Project Management Office, Project Manager /Application Systems Analyst III, Systems Analyst II/ Product Manager - Vantive, Systems Analyst II/ Project Manager, Project Manager Intermediate /Software Analyst II, Systems Analyst/ Programmer"," MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE Professional Summary Highly motivated and driven Manager of the Project Management Office (PMO) . Currently seeking potential opportunities to continue to help other organizations realize and reap benefits of formal PMO methodology. Passionate about PMO engagement in health care, as I have watched over 17 years of what was once lacking in this industry, take hold and prove its value and worth. I have had the pleasure and benefit of watching three organizations grow and blossom their teams with training and growth and development of a methodology that fits the culture of each organization. Education and Certification B.A : Foreign Languages and Literatures 1997 VPI & SU (Virginia Tech) City , State Foreign Languages and Literatures Degree in Spanish Concentration in Management Science -Decision Support Systems Note: Now known as Business Information Technology)   Certification : Project Management Certification 2004 Guilford Technical Comm College City , State Project Management Advanced Certificate PMP Certification : Project Management Professional 2012 Project Management Institute City , State Certification complete and renewed in 2015 Skill Highlights Highly professional and polished PMO Manager Portfolio manager for all Corporate IT System Implementations, Portfolio manager for IT Infrastructure Project Management (new and renovation construction related efforts) Excellent communication skills from all upper echelons of leadership to team building Currently managing large team of Senior and Intermediate Project Managers, and PMO trained Business Analysts Passion for PMO shines through my work, and I strive to help others achieve that pride in their profession Excellent skills with conflict resolution in tense stakeholder meetings High standards for personal excellence and integrity in a job well-done Equally high standards for a high performing Project Management team Skilled in Clinical Portfolio Management Assisted in division of PMO to determine best fit for PM team Corporate / Clinical background Advocate for Project Management training and skill building; soft skills and PM skills are equally crucial to a high performing team. Professional Experience Manager, Information Technology Project Management Office 06/2008 to Current Company Name City , State Primary role: Manage portfolio of all PMO projects related to Corporate Services , and manage portfolio of all Infrastructure related projects. Corporate Services Project portfolio includes such systems as Lawson, PeopleSoft, API, Centralized Warehouse (Infor/ Lawson tools) and other non-clinical related applications Infrastructure Project Portfolio includes all services related to wired or wireless networking, intra-facility connectivity, onboarding and acquisition of other health care organizations Managing two teams of Project managers each with specialty field skills to work application or technical/ infrastructure projects. Monthly governance report out on each portfolio to executive committee to ensure priority and alignment to strategic goals are still accurate with influx of projects in the pipeline, Help PMO Trainer with Professional Development Skill building quarterly to determine soft skills that are needed for either PMO team. Encourage training and leadership skills within all team members to continue growth and improvement professionally for each team member's own unique goals Encourage and require PMP for all Senior level role project managers Monthly resource manager meeting to report out to Information Technology Management where there are resource gaps or conflicts with other projects within the clinical portfolio. Work closely with EPIC Project Management Office to share out resources wherever possible particularly related to technical dress rehearsal and preparation of facilities prior to go live. Project Manager /Application Systems Analyst III 06/2004 to 06/2008 Company Name City , State Primary Role: Project manager for multiple new information technology systems per year, ranging from $500k to $4M budgets Lead team with CIO support to encourage all ""Application Analyst"" roles to attend and participate in Project Management methodology training - beginnings of PMO for health care at High Point Regional Responsible for all upgrades and ongoing software updates to multiple API Software tools. (HR/Payroll, Security, Scheduling and timekeeping systems) Lead a team of 60 members crossing over all clinical and corporate areas to implement enterprise staff scheduling solution Project manager for Radiology Information System and complete dictation replacement project Project Manager for HR Recruiting system (Halogen) and worked with HRIS team and vendor team to negotiate all aspects of implementation. Upgraded enterprise-wide timekeeping system, including all time clocks (API) and going from client/server to web-based application. Included coordination of all aspects of implementation with vendor and training of all end users. Systems Analyst II/ Product Manager - Vantive (PeopleSoft tool) 05/2001 to 06/2004 Company Name City , State Support Peoplesoft's Vantive application in nationwide call center environments. Brought up 3 new call centers on Vantive system and maintained support of existing three call centers. Performed 2 full system upgrades and managed all budget and aspects of project surrounding upgrade. Support and maintained software, making changes when requested in VB/VBA code to resolve differences in upgrade. Maintained .NET web version of Vantive application for external clients to submit their own cases. Worked closely with call center managers and supervisors, as well as director of nationwide call center, to ensure functionality and needs of call center were met. Systems Analyst II/ Project Manager 04/2000 to 05/2001 Company Name City , State Project management for Patient Accounting and clinical upgrades, support of existing modules, and maintenance on MUMPS database in UNIX: IDX Hospital Software package. Oversee all related projects for Finance and Patient Accounting departments, supporting applications and issues with upgrades for financial departments. Help to implement new software on UNIFY database structure, MedStat software for Contract Management in the Finance Dept. Assisting with system-wide upgrade of the corporate IDX software, and all required testing and documentation methodology required. Project Manager Intermediate /Software Analyst II 12/1998 to 04/2000 Company Name City , State Primary Financial Analyst on McKesson HBOC Star Financials, backup for McKesson HBOC Clinical system. Helped team to perform upgrade to new GUI based platform of STAR Financials Began studies in Project Management in the Healthcare environment, attended seminars on beginning methodology and PMO development. Implemented what is now known to be infancy stages of today's EMR - document based scanning for medical records and financial records. Managed all project aspects around installation of IMNET Electronic Medical Record software on an MS SQL 7.0 based database. Systems Analyst/ Programmer 05/1998 to 12/1998 Company Name City , State Programmed in SQL for HBOC Clinical and Financial systems, developed various hospital reports for Financial departments. Project Manager on IMNET Electronic Medical Records software. Learned MSSQL to support system and help implement for Medical Records and charting needs, electronic sign-off by physician. Skills Manage departmental budget for all aspects; salaries, training, etc. Manage and assist with creation of portfolio governance for Information Technology Systems Budget Manage and assist with creation of Infrastructure budget required for all projects requiring infrastructure/ construction upgrades Work hand in hand with Chief Technology Officer, VP Application Support to provide C-suite leadership with all relevant information needed to approve annual portfolio for Information Technology ","
MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE
Professional Summary

Highly motivated and driven Manager of the Project Management Office (PMO) . Currently seeking potential opportunities to continue to help other organizations realize and reap benefits of formal PMO methodology. Passionate about PMO engagement in health care, as I have watched over 17 years of what was once lacking in this industry, take hold and prove its value and worth. I have had the pleasure and benefit of watching three organizations grow and blossom their teams with training and growth and development of a methodology that fits the culture of each organization.

Education and Certification
B.A : Foreign Languages and Literatures 1997 VPI & SU (Virginia Tech) City , State

Foreign Languages and Literatures Degree in Spanish

Concentration in Management Science -Decision Support Systems

Note: Now known as Business Information Technology)  
Certification : Project Management Certification 2004 Guilford Technical Comm College City , State

Project Management Advanced Certificate

PMP Certification : Project Management Professional 2012 Project Management Institute City , State

Certification complete and renewed in 2015
Skill Highlights
  • Highly professional and polished PMO Manager
  • Portfolio manager for all Corporate IT System Implementations,
  • Portfolio manager for IT Infrastructure Project Management (new and renovation construction related efforts)
  • Excellent communication skills from all upper echelons of leadership to team building
  • Currently managing large team of Senior and Intermediate Project Managers, and PMO trained Business Analysts
  • Passion for PMO shines through my work, and I strive to help others achieve that pride in their profession
  • Excellent skills with conflict resolution in tense stakeholder meetings
  • High standards for personal excellence and integrity in a job well-done
  • Equally high standards for a high performing Project Management team
  • Skilled in Clinical Portfolio Management
  • Assisted in division of PMO to determine best fit for PM team Corporate / Clinical background
  • Advocate for Project Management training and skill building; soft skills and PM skills are equally crucial to a high performing team.
Professional Experience
Manager, Information Technology Project Management Office 06/2008 to Current Company Name City , State

Primary role: Manage portfolio of all PMO projects related to Corporate Services , and manage portfolio of all Infrastructure related projects.

  • Corporate Services Project portfolio includes such systems as Lawson, PeopleSoft, API, Centralized Warehouse (Infor/ Lawson tools) and other non-clinical related applications
  • Infrastructure Project Portfolio includes all services related to wired or wireless networking, intra-facility connectivity, onboarding and acquisition of other health care organizations
  • Managing two teams of Project managers each with specialty field skills to work application or technical/ infrastructure projects.
  • Monthly governance report out on each portfolio to executive committee to ensure priority and alignment to strategic goals are still accurate with influx of projects in the pipeline,
  • Help PMO Trainer with Professional Development Skill building quarterly to determine soft skills that are needed for either PMO team.
  • Encourage training and leadership skills within all team members to continue growth and improvement professionally for each team member's own unique goals
  • Encourage and require PMP for all Senior level role project managers
  • Monthly resource manager meeting to report out to Information Technology Management where there are resource gaps or conflicts with other projects within the clinical portfolio.
  • Work closely with EPIC Project Management Office to share out resources wherever possible particularly related to technical dress rehearsal and preparation of facilities prior to go live.
Project Manager /Application Systems Analyst III 06/2004 to 06/2008 Company Name City , State

Primary Role:

  • Project manager for multiple new information technology systems per year, ranging from $500k to $4M budgets
  • Lead team with CIO support to encourage all ""Application Analyst"" roles to attend and participate in Project Management methodology training - beginnings of PMO for health care at High Point Regional
  • Responsible for all upgrades and ongoing software updates to multiple API Software tools. (HR/Payroll, Security, Scheduling and timekeeping systems)
  • Lead a team of 60 members crossing over all clinical and corporate areas to implement enterprise staff scheduling solution
  • Project manager for Radiology Information System and complete dictation replacement project
  • Project Manager for HR Recruiting system (Halogen) and worked with HRIS team and vendor team to negotiate all aspects of implementation.
  • Upgraded enterprise-wide timekeeping system, including all time clocks (API) and going from client/server to web-based application. Included coordination of all aspects of implementation with vendor and training of all end users.
Systems Analyst II/ Product Manager - Vantive (PeopleSoft tool) 05/2001 to 06/2004 Company Name City , State
  • Support Peoplesoft's Vantive application in nationwide call center environments.
  • Brought up 3 new call centers on Vantive system and maintained support of existing three call centers.
  • Performed 2 full system upgrades and managed all budget and aspects of project surrounding upgrade.
  • Support and maintained software, making changes when requested in VB/VBA code to resolve differences in upgrade.
  • Maintained .NET web version of Vantive application for external clients to submit their own cases.
  • Worked closely with call center managers and supervisors, as well as director of nationwide call center, to ensure functionality and needs of call center were met.
Systems Analyst II/ Project Manager 04/2000 to 05/2001 Company Name City , State
  • Project management for Patient Accounting and clinical upgrades, support of existing modules, and maintenance on MUMPS database in UNIX: IDX Hospital Software package.
  • Oversee all related projects for Finance and Patient Accounting departments, supporting applications and issues with upgrades for financial departments.
  • Help to implement new software on UNIFY database structure, MedStat software for Contract Management in the Finance Dept.
  • Assisting with system-wide upgrade of the corporate IDX software, and all required testing and documentation methodology required.
Project Manager Intermediate /Software Analyst II 12/1998 to 04/2000 Company Name City , State
  • Primary Financial Analyst on McKesson HBOC Star Financials, backup for McKesson HBOC Clinical system.
  • Helped team to perform upgrade to new GUI based platform of STAR Financials
  • Began studies in Project Management in the Healthcare environment, attended seminars on beginning methodology and PMO development.
  • Implemented what is now known to be infancy stages of today's EMR - document based scanning for medical records and financial records. Managed all project aspects around installation of IMNET Electronic Medical Record software on an MS SQL 7.0 based database.
Systems Analyst/ Programmer 05/1998 to 12/1998 Company Name City , State
  • Programmed in SQL for HBOC Clinical and Financial systems, developed various hospital reports for Financial departments.
  • Project Manager on IMNET Electronic Medical Records software.
  • Learned MSSQL to support system and help implement for Medical Records and charting needs, electronic sign-off by physician.
Skills
  • Manage departmental budget for all aspects; salaries, training, etc.
  • Manage and assist with creation of portfolio governance for Information Technology Systems Budget
  • Manage and assist with creation of Infrastructure budget required for all projects requiring infrastructure/ construction upgrades
  • Work hand in hand with Chief Technology Officer, VP Application Support to provide C-suite leadership with all relevant information needed to approve annual portfolio for Information Technology
" 17111768,INFORMATION-TECHNOLOGY,"Project Management, System Analysis, Team Building, Fiscal Analysis, Technical Acumen, Customer Service, Technical Requirement Analysis, Project Scope Management, Disaster Recovery Planning, Cloud Computing, Storage Solutions, Database Management","Shippensburg University, Organizational Development and Leadership, Master of Science, YTI Career Technical Institution, Network and Internet Security Administration, Associate Technical, Millersville University, Sociology, Bachelor of Arts","Information Technology Project Manager System Analysis, Computer Technician Specialist, IT Specialist STEP"," INFORMATION TECHNOLOGY PROJECT MANAGER SYSTEM ANALYSIS (SYSANALSYS) [GS-2210-12] Professional Overview Highly-qualified Department of Defense (DoD) Program Manager (PM) professional, driven to maximize Mission Partner (MP) operational efficiency through planning, project management and Infrastructure Technology (IT) expertise. Excels at building dynamic team relationships and achieves project management process improvements. Looking to continue federal career as a strategic planner possessing exceptional knowledge understanding support agreements, basis of estimates, fiscal analysis, financial reporting, cost projections, business proposals and increased overall responsibilities within federal service. Relevant Professional Experience January 2010 to Current Company Name City , State Information Technology Project Manager System Analysis (SYSANALSYS) [GS-2210-12] *Holds Active Security Clearance*  Member of the Development and Business Center for Defense Logistics Agency (DLA), Defense Finance and Accounting Service (DFAS) Program Management Office (PMO), as well as the Mission Partner Engagement Office (MPEO)/Engagement Executive (EE) team (BDM11). Principle Job Duties: Engage with various DISA mission partners to provide critical IT requirement proficiency and Project Management support leveraging the DISA End-to-End (E-2-E) Business Flow Process Positioned as the DISA Program Manager for DLA's dynamic and complex Enterprise Business Systems (EBS) Test and Development (TD) environment which generates $39 million in annual revenue for the agency Also serving as the primary DISA Subject Matter Expert (SME) government Program Lead (PL) for the DoD mandated Federal Data Center Consolidation Initiative (FDCCI) providing IT and project support for Defense Contract Management Agency (DCMA), Defense Manpower Data Center (DMDC), Office of Personnel Management (OPM) and DFAS DISA Project Manager support includes skill(s) in the following: Serving as the primary Point of Contact (POC) to the Mission Partner for identifying, tracking, managing and resolving project issues within Operational Environments (OEs) and applications Strong in-depth knowledge and understanding of DISA computing service offerings Providing functional and technical requirement analysis of all new DISA Mission Partner project initiatives through Service Request Forms (SRFs) Create workload utilization documentation of customer environments Schedule and facilitate Mission Partner stakeholder meetings to ensure all project risk has been identified and mitigated Develop and manage the overall project work plan for each Mission Partner project to be certain all workload has been  identified and completed on time Coordinate with DISA Information Assurance (IA) personnel to ensure that Mission Partner IT systems have the required DoD Information Assurance Certificates and Accreditation Process (DIACAP) package completed, making certain the customer is in compliance before implementation of their application(s) Effectively manage project scope to ensure baseline time frames and tasks are delivered, unless changes were approved through the Baseline Change Request (BCR) process. Proactively manage the development of customer business proposals which are derived from approved Bill of Materials (BOM) and Solution Designs (SD) Monitor the timely acceptance of all project basis of estimate and receipt of Mission Partner funding Analyze and coordinate with customer to review upcoming Fiscal Year (FY) cost projection Ensure that the processing of Authorization Increases (AI) have been accepted Monitor the judicious execution of all preparation activities for Initial Operating Environment (IOE) of all Mission Partner IT systems, including arrival of hardware infrastructure and software delivery Completing the IOE checklist while staying in direct communication with the Customer Account Representative (CAR) assigned to the application(s) to assist in initiating Mission Partner billing to the appropriate Billing Account Number (BAN), for both implementation and recurring charges Coordinate with customer and CAR to review support agreement for application(s) Ensure that the timely execution of all Initial Operating Capability (IOC) preparation activities have been completed - including application build and testing have been concluded, Security Technical Implementation Guides (STIGs) have been applied, proper ports and protocols have been identified, Enclave Connection Authority (ECA) has been approved by the proper Designating Approval Authority (DAA) and Go-Live has been coordinated Transitioning projects to operational sustainment of all closeout activities resulting in Full Operational Capability (FOC) DISA Project Manager experienced in various technologies: Multiple hardware OE chip-sets including x-86, Itanium, SPARC and PA-RISC Multiple software Operating Systems (OS) including Windows Server 2008 R2, Windows Server 2012 R2, Red Hat Enterprise Linux (RHEL), Hewlett Packard UNIX (HPUX), Solaris and SUSE Relational Database Management Systems (RDBMS) such as Oracle and Microsoft SQL ?Converged IT systems including Hewlett Packard (HP) HANA appliance and System Analyses Program (SAP) Business Warehouse Accelerator (BWA) Virtual Operating Environment (VOE) platforms such as Microsoft VMWare ?Cloud computing environments such as DISA milCloud Various enterprise storage platforms including Storage Area Network (SAN), Network Attached Storage (NAS) and Content Addressable Storage (CAS) ?Numerous enterprise storage vendor devices such as Hitachi Virtual Storage Platform (VSP) and HP 3Par for SAN, NetApp for NAS and EMC Centera for CAS Application and database consolidation devices including Oracle Supercluster Disaster Recovery (DR) / Continuity of Operations (COOP) planning and initiation While supporting Mission Partner projects, IT systems and overall initiatives, important knowledge has been obtained in the following competencies:  Defining and collecting tracking metrics to ensure that project deliverables are produced, accurate and accounted for Facilitating project meetings with DISA internal team members, Mission Partners and various stakeholders Hosting collaboration sessions dedicated to developing project scope, formulate agendas and negotiate schedules ?Managing expectations of Mission Partner IT requests and notional time frames for project completion Providing excellent customer service to ensure Mission Partner obtains operational sustainment for their applications and environments Technical analysis of DISA Capacity Services IT solutions Initiating processes to ensure project objectives are completed Negotiate with Mission Partner to solve complex technical and schedule hurdles ?Comparative analysis of modified business proposal from the original estimate Analyze proof-of-concept solutions Application migrations ?Compile and dissemination of all project documentation and noteworthy information to appropriate customer stakeholders Presenting clear and concise weekly project status reports to management Creating senior leadership briefings for high visibility Mission Partner initiatives ? Supplementary key proficiencies: A ccumulated an average rating score of 4.57 (outstanding) over the previous five years during annual Performance Work Plan & Appraisal review Superior oral and written communication skills Able to convey highly technical concepts in a manner that all can understand Strong technical acumen allows the development of trusted relationships with Mission Partner and DISA functional teams Routinely manages a demanding workload in spite of limited resources, conflicting priorities and demanding customers Outstanding team member willing to share knowledge, experience and recommendations with co-workers Willingly takes additional workload and responsibilities to support the overall agency mission A consummate professional that represents DISA in an articulate and professional manner Holds self to highest standards January 2010 to January 2014 Company Name City , State Relevant Training: Action Officer Course Acquisition Training 101 Aspiring Leaders Briefing Techniques Customer Service Excellence Empowerment Interpersonal Communication Network Operations 100 Planning, Programming, Budgeting and Execution course Teambuilding This Is Transforming DISA August 2009 to January 2010 Company Name City , State Computer Technician Specialist Managed, provisioned, configured, built and staged operational computer systems for Navy/Marine Corps Intranet project March 2008 to August 2009 Company Name City , State IT Specialist STEP (Student Technology Education Program) Reported to Lead Supervisor of DISA Naval service desk support Independently managed and filed data tape entry into appropriate storage drives Consistently received excellent evaluations on reviews Education and Coursework 2015 Shippensburg University City , State , USA Organizational Development and Leadership (ODL) Master of Science Concentration: Public Organizations Relevant Courses: Applied Organizational Leadership and Analysis Ethics for Public Service Managers Leadership, Charge and Innovation Leadership, Theory and Practice Policy Implementation and Administration Public Policy Analysis Organizational Theory and Behavior Research Methods ? 2009 YTI Career Technical Instituation City , State , USA Network and Internet Security Administration (NISA) Associate Technical Relevant Areas of Study: Applications Computer hardware and technology Operating systems and provisioning Virtual machines Security and system hardening Network configurations Backup imaging and disaster recovery 2006 Millersville University City , State , USA Sociology Bachelor of Arts Certifications, Training and Noteables CompTIA Security+ certified (active) Information Technology Infrastructure Library (ITIL) Foundation Certification in IT Service Management Foundations of Project Management for IT Professionals Introduction to IT Project Management The Project Management Professional (PMP) Certification Exam Camp Microsoft Project 2010 Level 1 and 2 Training Defense Acquisition University: Developing a Systems Engineering Plan Defense Acquisition University: DISA Information Systems Engineering Seminar (ISES) Defense Acquisition University: Engineering Management Workshop (EMW) Defense Acquisition University: Fundamentals of System Acquisition Management Was a member of the System Integration and Delivery (SID) proposal evaluation team to negotiate new vendor award. The SID team support contract is worth $45 million ","
INFORMATION TECHNOLOGY PROJECT MANAGER SYSTEM ANALYSIS (SYSANALSYS) [GS-2210-12]
Professional Overview

Highly-qualified Department of Defense (DoD) Program Manager (PM) professional, driven to maximize Mission Partner (MP) operational efficiency through planning, project management and Infrastructure Technology (IT) expertise. Excels at building dynamic team relationships and achieves project management process improvements. Looking to continue federal career as a strategic planner possessing exceptional knowledge understanding support agreements, basis of estimates, fiscal analysis, financial reporting, cost projections, business proposals and increased overall responsibilities within federal service.

Relevant Professional Experience
January 2010 to Current
Company Name City , State Information Technology Project Manager System Analysis (SYSANALSYS) [GS-2210-12]
*Holds Active Security Clearance* 
Member of the Development and Business Center for Defense Logistics Agency (DLA), Defense Finance and Accounting Service (DFAS) Program Management Office (PMO), as well as the Mission Partner Engagement Office (MPEO)/Engagement Executive (EE) team (BDM11).
Principle Job Duties:
  • Engage with various DISA mission partners to provide critical IT requirement proficiency and Project Management support leveraging the DISA End-to-End (E-2-E) Business Flow Process
  • Positioned as the DISA Program Manager for DLA's dynamic and complex Enterprise Business Systems (EBS) Test and Development (TD) environment which generates $39 million in annual revenue for the agency
  • Also serving as the primary DISA Subject Matter Expert (SME) government Program Lead (PL) for the DoD mandated Federal Data Center Consolidation Initiative (FDCCI) providing IT and project support for Defense Contract Management Agency (DCMA), Defense Manpower Data Center (DMDC), Office of Personnel Management (OPM) and DFAS
DISA Project Manager support includes skill(s) in the following:
  • Serving as the primary Point of Contact (POC) to the Mission Partner for identifying, tracking, managing and resolving project issues within Operational Environments (OEs) and applications
  • Strong in-depth knowledge and understanding of DISA computing service offerings
  • Providing functional and technical requirement analysis of all new DISA Mission Partner project initiatives through Service Request Forms (SRFs)
  • Create workload utilization documentation of customer environments
  • Schedule and facilitate Mission Partner stakeholder meetings to ensure all project risk has been identified and mitigated
  • Develop and manage the overall project work plan for each Mission Partner project to be certain all workload has been  identified and completed on time
  • Coordinate with DISA Information Assurance (IA) personnel to ensure that Mission Partner IT systems have the required DoD Information Assurance Certificates and Accreditation Process (DIACAP) package completed, making certain the customer is in compliance before implementation of their application(s)
  • Effectively manage project scope to ensure baseline time frames and tasks are delivered, unless changes were approved through the Baseline Change Request (BCR) process.
  • Proactively manage the development of customer business proposals which are derived from approved Bill of Materials (BOM) and Solution Designs (SD)
  • Monitor the timely acceptance of all project basis of estimate and receipt of Mission Partner funding
  • Analyze and coordinate with customer to review upcoming Fiscal Year (FY) cost projection
  • Ensure that the processing of Authorization Increases (AI) have been accepted
  • Monitor the judicious execution of all preparation activities for Initial Operating Environment (IOE) of all Mission Partner IT systems, including arrival of hardware infrastructure and software delivery
  • Completing the IOE checklist while staying in direct communication with the Customer Account Representative (CAR) assigned to the application(s) to assist in initiating Mission Partner billing to the appropriate Billing Account Number (BAN), for both implementation and recurring charges
  • Coordinate with customer and CAR to review support agreement for application(s)
  • Ensure that the timely execution of all Initial Operating Capability (IOC) preparation activities have been completed - including application build and testing have been concluded, Security Technical Implementation Guides (STIGs) have been applied, proper ports and protocols have been identified, Enclave Connection Authority (ECA) has been approved by the proper Designating Approval Authority (DAA) and Go-Live has been coordinated
  • Transitioning projects to operational sustainment of all closeout activities resulting in Full Operational Capability (FOC)

DISA Project Manager experienced in various technologies:

  • Multiple hardware OE chip-sets including x-86, Itanium, SPARC and PA-RISC
  • Multiple software Operating Systems (OS) including Windows Server 2008 R2, Windows Server 2012 R2, Red Hat Enterprise Linux (RHEL), Hewlett Packard UNIX (HPUX), Solaris and SUSE
  • Relational Database Management Systems (RDBMS) such as Oracle and Microsoft SQL
  • ?Converged IT systems including Hewlett Packard (HP) HANA appliance and System Analyses Program (SAP) Business Warehouse Accelerator (BWA)
  • Virtual Operating Environment (VOE) platforms such as Microsoft VMWare
  • ?Cloud computing environments such as DISA milCloud
  • Various enterprise storage platforms including Storage Area Network (SAN), Network Attached Storage (NAS) and Content Addressable Storage (CAS)
  • ?Numerous enterprise storage vendor devices such as Hitachi Virtual Storage Platform (VSP) and HP 3Par for SAN, NetApp for NAS and EMC Centera for CAS
  • Application and database consolidation devices including Oracle Supercluster
  • Disaster Recovery (DR) / Continuity of Operations (COOP) planning and initiation

While supporting Mission Partner projects, IT systems and overall initiatives, important knowledge has been obtained in the following competencies: 

  • Defining and collecting tracking metrics to ensure that project deliverables are produced, accurate and accounted for
  • Facilitating project meetings with DISA internal team members, Mission Partners and various stakeholders
  • Hosting collaboration sessions dedicated to developing project scope, formulate agendas and negotiate schedules
  • ?Managing expectations of Mission Partner IT requests and notional time frames for project completion
  • Providing excellent customer service to ensure Mission Partner obtains operational sustainment for their applications and environments
  • Technical analysis of DISA Capacity Services IT solutions
  • Initiating processes to ensure project objectives are completed
  • Negotiate with Mission Partner to solve complex technical and schedule hurdles
  • ?Comparative analysis of modified business proposal from the original estimate
  • Analyze proof-of-concept solutions
  • Application migrations
  • ?Compile and dissemination of all project documentation and noteworthy information to appropriate customer stakeholders
  • Presenting clear and concise weekly project status reports to management
  • Creating senior leadership briefings for high visibility Mission Partner initiatives
?
Supplementary key proficiencies:
  • A ccumulated an average rating score of 4.57 (outstanding) over the previous five years during annual Performance Work Plan & Appraisal review
  • Superior oral and written communication skills
  • Able to convey highly technical concepts in a manner that all can understand
  • Strong technical acumen allows the development of trusted relationships with Mission Partner and DISA functional teams
  • Routinely manages a demanding workload in spite of limited resources, conflicting priorities and demanding customers
  • Outstanding team member willing to share knowledge, experience and recommendations with co-workers
  • Willingly takes additional workload and responsibilities to support the overall agency mission
  • A consummate professional that represents DISA in an articulate and professional manner
  • Holds self to highest standards
January 2010 to January 2014
Company Name City , State
Relevant Training:
  • Action Officer Course
  • Acquisition Training 101
  • Aspiring Leaders
  • Briefing Techniques
  • Customer Service Excellence
  • Empowerment
  • Interpersonal Communication
  • Network Operations 100
  • Planning, Programming, Budgeting and Execution course
  • Teambuilding
  • This Is Transforming DISA
August 2009 to January 2010
Company Name City , State Computer Technician Specialist
  • Managed, provisioned, configured, built and staged operational computer systems for Navy/Marine Corps Intranet project
March 2008 to August 2009
Company Name City , State IT Specialist STEP (Student Technology Education Program)
  • Reported to Lead Supervisor of DISA Naval service desk support
  • Independently managed and filed data tape entry into appropriate storage drives
  • Consistently received excellent evaluations on reviews
Education and Coursework
2015
Shippensburg University
City , State , USA Organizational Development and Leadership (ODL)
Master of Science
Concentration: Public Organizations
Relevant Courses:
  • Applied Organizational Leadership and Analysis
  • Ethics for Public Service Managers
  • Leadership, Charge and Innovation
  • Leadership, Theory and Practice
  • Policy Implementation and Administration
  • Public Policy Analysis
  • Organizational Theory and Behavior
  • Research Methods
?
2009
YTI Career Technical Instituation
City , State , USA Network and Internet Security Administration (NISA)
Associate Technical
Relevant Areas of Study:
  • Applications
  • Computer hardware and technology
  • Operating systems and provisioning
  • Virtual machines
  • Security and system hardening
  • Network configurations
  • Backup imaging and disaster recovery
2006
Millersville University
City , State , USA Sociology
Bachelor of Arts
Certifications, Training and Noteables

  • CompTIA Security+ certified (active)
  • Information Technology Infrastructure Library (ITIL) Foundation Certification in IT Service Management
  • Foundations of Project Management for IT Professionals
  • Introduction to IT Project Management
  • The Project Management Professional (PMP) Certification Exam Camp
  • Microsoft Project 2010 Level 1 and 2 Training
  • Defense Acquisition University: Developing a Systems Engineering Plan
  • Defense Acquisition University: DISA Information Systems Engineering Seminar (ISES)
  • Defense Acquisition University: Engineering Management Workshop (EMW)
  • Defense Acquisition University: Fundamentals of System Acquisition Management
  • Was a member of the System Integration and Delivery (SID) proposal evaluation team to negotiate new vendor award. The SID team support contract is worth $45 million
" 11584809,INFORMATION-TECHNOLOGY,"System administration, Windows Server 2003, Windows Server 2008, VMware, Active Directory, Microsoft Exchange 2013, Large computer networks, Linux, Mac OS, Microsoft Dynamics, Access Control Security","Master of Science: Computer & Information Science, University of Houston, Bachelor of Science: Management of Information Systems, University of Maryland University College","Manager - Information Technology and Building Automation Systems, Information Systems Technician"," MANAGER - INFORMATION TECHNOLOGY AND BUILDING AUTOMATION SYSTEMS Summary Manager - Information Technology and Building Automation Systems Versatile Building Automation System engineer and IT professional with vast knowledge of Enterprise Project Lifecycle methodology and experience to deliver insightful network infrastructure and building automation solutions. Network engineering expert with strong background in project management and product support. Proven communication skills for quality development of standard documentation, as well as genuine leadership and assistance for associates and clients.  Highlights Enterprise platforms Current PMP Certification Project tracking Hardware and software upgrade planning Certified Information Security Manager User experience (UX) design Self-motivated Vast technical knowledge Server management Mac and PC expert Computer programming Highly motivated Resourceful Control system design Proficient multi-tasker Accomplishments Awarded the Navy and Marine Corps Achievement Medal in 2010, 2011, 2012, and 2013 . Awarded Sailor of the Year designation for the Pacific Naval Fleet in 2013. Successfully managed the network infrastructure and server environment for 150+ users and 300+ PC and network systems. Responsible for the training and development of 8 technicians and project coordinators within my team.   Experience Manager - Information Technology and Building Automation Systems October 2014 to Current Company Name － City , State Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects. Delivered detailed feature roadmaps that included action items and project targets. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Managed the 8 -person local IT team, allocating resources to ongoing projects and enforcing deadlines. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Worked on large enterprise and business critical applications. Analyzed and created new configuration for packaged software to meet business and system requirements. Configured, maintained and provided trending and performance analysis of enterprise class storage systems. Performed second-level support for all workstation and server class systems. Served as the technical lead for server infrastructure including development, QA, staging and production systems. Serviced electrical, pneumatic, mechanical and microprocessor controls. Analyzed, modified and repaired digital control systems. Set up, tested and configured networks, desktops, laptops and printers. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Diagnosed, installed, configured and repaired computer systems and software. Information Systems Technician July 2008 to July 2014 Company Name － City , State Utilized IT expertise to support communications efforts in Operation Iraqi Freedom and Operation New Dawn, focusing on network security, Microsoft-based programs, and the installation and maintenance of affiliated hardware. Demonstrated technical expertise to install, upgrade, and troubleshoot networks and related articles, such as video teleconferencing systems, routers, servers, computers, switches, and sound systems. Entrusted with confidential information to successfully develop and review specifications, standards, protocol, and inventory data, as well as keeping numerous systems encrypted. Maintained and monitored the server room, the wireless network and other server infrastructure. Set up staff workstations with PCs, Macs, phones and laptops.Translated technical specifications into detailed product requirements. Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment. Education Master of Science : Computer & Information Science , 2015 University of Houston － City , State , USA Top 15 % of class Emphasis in Cyber Security and Information Awareness.  Coursework in Operating Systems and System Programming Coursework in Computer Networking and Information Technology Bachelor of Science : Management of Information Systems , 2011 University of Maryland University College － City , State , USA Coursework in Computer Networking and Information Technology 4.0  GPA Skills System administration Windows Server 2003 Windows Server 2008 VMware  Active Directory Microsoft Exchange 2013 Large computer networks Linux Mac OS Microsoft Dynamics Access Control Security  Certifications Certified Naval Information Systems Technician – First Class Petty Officer (E6) Information Systems Security Professional (CISSP) Microsoft Certified Systems Administrator (MCSA) PMI - Project Management Professional (PMP) ISA - Certified Automation Professional Cisco Certified Network Associate (CCNA) Certified Network Professional (CCNP) Certified Security Professional (CCSP) Video Teleconference Certified Expert CompTIA Security+ Network+ A+ ","
MANAGER - INFORMATION TECHNOLOGY AND BUILDING AUTOMATION SYSTEMS
Summary
Manager - Information Technology and Building Automation Systems
Versatile Building Automation System engineer and IT professional with vast knowledge of Enterprise Project Lifecycle methodology and experience to deliver insightful network infrastructure and building automation solutions. Network engineering expert with strong background in project management and product support. Proven communication skills for quality development of standard documentation, as well as genuine leadership and assistance for associates and clients. 
Highlights
  • Enterprise platforms
  • Current PMP Certification
  • Project tracking
  • Hardware and software upgrade planning
  • Certified Information Security Manager
  • User experience (UX) design
  • Self-motivated
  • Vast technical knowledge
  • Server management
  • Mac and PC expert
  • Computer programming
  • Highly motivated
  • Resourceful
  • Control system design
  • Proficient multi-tasker
Accomplishments
Awarded the Navy and Marine Corps Achievement Medal in 2010, 2011, 2012, and 2013 .
Awarded Sailor of the Year designation for the Pacific Naval Fleet in 2013.
Successfully managed the network infrastructure and server environment for 150+ users and 300+ PC and network systems.
Responsible for the training and development of 8 technicians and project coordinators within my team.  
Experience
Manager - Information Technology and Building Automation Systems
October 2014 to Current Company Name － City , State
  • Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects.
  • Delivered detailed feature roadmaps that included action items and project targets.
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
  • Managed the 8 -person local IT team, allocating resources to ongoing projects and enforcing deadlines.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Worked on large enterprise and business critical applications.
  • Analyzed and created new configuration for packaged software to meet business and system requirements.
  • Configured, maintained and provided trending and performance analysis of enterprise class storage systems.
  • Performed second-level support for all workstation and server class systems.
  • Served as the technical lead for server infrastructure including development, QA, staging and production systems.
  • Serviced electrical, pneumatic, mechanical and microprocessor controls.
  • Analyzed, modified and repaired digital control systems.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
  • Diagnosed, installed, configured and repaired computer systems and software.
Information Systems Technician
July 2008 to July 2014 Company Name － City , State
  • Utilized IT expertise to support communications efforts in Operation Iraqi Freedom and Operation New Dawn, focusing on network security, Microsoft-based programs, and the installation and maintenance of affiliated hardware.
  • Demonstrated technical expertise to install, upgrade, and troubleshoot networks and related articles, such as video teleconferencing systems, routers, servers, computers, switches, and sound systems.
  • Entrusted with confidential information to successfully develop and review specifications, standards, protocol, and inventory data, as well as keeping numerous systems encrypted.
  • Maintained and monitored the server room, the wireless network and other server infrastructure.
  • Set up staff workstations with PCs, Macs, phones and laptops.Translated technical specifications into detailed product requirements.
  • Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.
Education
Master of Science : Computer & Information Science , 2015 University of Houston － City , State , USA
  • Top 15 % of class
  • Emphasis in Cyber Security and Information Awareness. 
  • Coursework in Operating Systems and System Programming
  • Coursework in Computer Networking and Information Technology
Bachelor of Science : Management of Information Systems , 2011 University of Maryland University College － City , State , USA
  • Coursework in Computer Networking and Information Technology
  • 4.0  GPA
Skills
  • System administration
  • Windows Server 2003
  • Windows Server 2008
  • VMware 
  • Active Directory
  • Microsoft Exchange 2013
  • Large computer networks
  • Linux
  • Mac OS
  • Microsoft Dynamics
  • Access Control Security 
Certifications
Certified Naval Information Systems Technician – First Class Petty Officer (E6)
Information Systems Security Professional (CISSP)
Microsoft Certified Systems Administrator (MCSA)
PMI - Project Management Professional (PMP)
ISA - Certified Automation Professional
Cisco
Certified Network Associate (CCNA)
Certified Network Professional (CCNP)
Certified Security Professional (CCSP)
Video Teleconference Certified Expert
CompTIA
Security+
Network+
A+
" 20408458,INFORMATION-TECHNOLOGY,"A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb","Bachelor of Science: Information Technology Information Technology Support, 2011, University of Phoenix, Associate of Arts: Paralegal, Network Engineering, 2001, Southern College, Diploma, 2002, Southern Technical Institute","Information Technology Support Specialist, Network Specialist, PC Technician, IT Consultant, Customer Engineer"," INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER Work Experience Company Name City , State Information Technology Support Specialist Network Specialist ~ PC Technician IT Consultant Customer Engineer 01/2011 to Current With more than 10 years' experience in the IT industry; I have provided technical leadership for the design, deployment and operation of IT hardware and software. I have built, implemented and sold numerous computers systems. I have been instrumental in the service environment of the systems using the latest processor technologies like INTEL and AMD processors also have helpdesk support experience, Systems Analyst and a strong leadership in the management of IT Systems and devices including, but not limited to DELL, HP, IBM, MICROSOFT Software packages, setting up and maintaining networks for small businesses, setting CMOS and BIOS, installing Software Applications to fill customer's needs, also active directory administration in Novel and Windows and strong experience in data migration using Robocopy. PROFESSIONALEXPERIENCE. Apollo / SunTrust EIS Data Migration Project (Non-Branch Analyze server space and data to determine the needed space on the ""Network Attached Storage"" (NAS). Run TBackups on all Novel servers using eDirectory/NDS Report Generator in order to determine the users on the different groups throughout the network. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy scripts to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to the clusters and Robocopy their files from the old servers to the new clusters in the NAS. Assist in the command center conference call to verify the branch teammate's access to the (H :) drives and (S :) drives from 8:00am to 12:00noon twice a week, Attend project meetings, Communicate and coordinate data migration and centralization activities with Non-Branch personnel, Work effort may be performed remotely using remote migration tools Perform pre-migration communication for migration of Email PST files, Perform pre-migration communication for user data migration, Initiate and manage scripts for h:\drive and shared drive migrations for 30 Novell and Windows servers, Manage Command Center Support for Day 1 and Day 2. Command Center expected to handle approximately 50+ end user calls per week, Update SharePoint with caller and incident information reported on Day 1 and Day 2, Daily Command Center reporting should include a summary of reason for call, solution provided, problem status, and number of calls by type, Perform H:\drive and Shared Drive analysis for SunTrust servers, Shared drive space up to 1000GB or more per server, H:\drive capacity approximately 5 GB per authorized user, Up to 50,000 or more authorized users will need to be migrated, Perform post-migration communication for Email PST back up instructions. Identify the Line of Business assignment by end user using active directory tool, Change active directory rights and permissions as needed to support end user access to new central data location for h:\drives, H:\drive migrations to central data storage will need to be performed for the following 30 Novell and Windows servers. Perform H:\Drive and Shared Drive data migration for approximately 1500 or more end users weekly, Perform Shared Drive and User Drive analysis for 30 Novell and Windows servers. Identify the number of volumes per server, Identify the size of the volumes per server, Use Netware Console One to discover and update login scripts pertinent to the data being migrated, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the simple files by type (doc, xls, pdf, ppt,txt,jpg) on the Shared volumes, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the complex files by type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) on the Shared volumes, Identify the Lines of Business that are accessing the Shared folders, In charge of all cutovers, Search, and analyze servers that are to be decommissioned, and create and submit tickets through ITSP, Move stale data for servers that are not being migrated to a designated area to be analyzed by the ERIM group in order to be deleted. Update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team. Create a ""Training Manual & procedures"" to be utilize by the SRP project team in order for them to have an idea of what the migration process is. Company Name City , State Customer Engineer 12/2009 to 05/2010 Prepare directory structures and applying appropriate permissions for users on the Network Attached Storage (NAS). Send email notifications to the branch mgr, asst mgr, ROM, and area mgr's in order for them to prepare for the centralization of the branch, at the same time send a separate set of notification to the non-branch users working on a branch environment. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to servers and set up scheduled tasks. Perform cutovers at the schedule dates as needed, logging in to 20 servers nightly and verifying that the scheduled task has been running, verify all appropriate users on the original server have a folder on the NAS with appropriate permissions, update Active Directory to use new (H:) drive, break the share on the old server for the ""Users"" and ""Shared"" folders, once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done. Assist in the command center conference call to verify the branch teammates access to the (H:) drive and (S:) drive from 8:30am to 10:00am daily. Perform the same activities for the non-branch teammates working on a branch environment, but must be perform before the second notification for the branch is send out. Company Name 07/2009 to 10/2009 Responsible for providing technical desktop support for ATT upgrade project for 7+ ATT wireless stores. Duties performed include but not limited to: Installation of Ingenico SigCap devices. Flash peripherals with the latest updates. Troubleshoot tickets using the Remedy application. Image and configure computers for the 4QT09 rollout. Inventory 3QT09 equipment to be return to the vendor. Image and configure managers laptops. Provide support for the retail stores. Company Name 12/2008 to 05/2009 Responsible for the network support of the recruiting team while at the Radisson Hotel, Lead the deployment of 300 PC and peripherals once the main building was finish. Document all inventory for the IT Manager. Shipping and receiving of IT hardware. Install all servers that will be utilized in the forest. Educational Background Bachelor of Science : Information Technology Information Technology Support 2011 University of Phoenix Oct Information Technology Information Technology Support Associate of Arts : Paralegal Network Engineering 2001 Southern College Paralegal Network Engineering Diploma 2002 Southern Technical Institute MCSE, A+, NET+, and SEC+ MILITARY 1989-1998 US ARMY Missouri / Florida MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992 Skills A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage"" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb ","
INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER
Work Experience
Company Name City , State Information Technology Support Specialist Network Specialist ~ PC Technician IT Consultant Customer Engineer 01/2011 to Current
  • With more than 10 years' experience in the IT industry; I have provided technical leadership for the design, deployment and operation of IT hardware and software.
  • I have built, implemented and sold numerous computers systems.
  • I have been instrumental in the service environment of the systems using the latest processor technologies like INTEL and AMD processors also have helpdesk support experience, Systems Analyst and a strong leadership in the management of IT Systems and devices including, but not limited to DELL, HP, IBM, MICROSOFT Software packages, setting up and maintaining networks for small businesses, setting CMOS and BIOS, installing Software Applications to fill customer's needs, also active directory administration in Novel and Windows and strong experience in data migration using Robocopy.
  • PROFESSIONALEXPERIENCE.
  • Apollo / SunTrust EIS Data Migration Project (Non-Branch Analyze server space and data to determine the needed space on the ""Network Attached Storage"" (NAS).
  • Run TBackups on all Novel servers using eDirectory/NDS Report Generator in order to determine the users on the different groups throughout the network.
  • Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location.
  • Use Robocopy scripts to copy user data from their H: drive to their new folder on the NAS.
  • Use Remote Desktop Connection to connect to the clusters and Robocopy their files from the old servers to the new clusters in the NAS.
  • Assist in the command center conference call to verify the branch teammate's access to the (H :) drives and (S :) drives from 8:00am to 12:00noon twice a week, Attend project meetings, Communicate and coordinate data migration and centralization activities with Non-Branch personnel, Work effort may be performed remotely using remote migration tools Perform pre-migration communication for migration of Email PST files, Perform pre-migration communication for user data migration, Initiate and manage scripts for h:\drive and shared drive migrations for 30 Novell and Windows servers, Manage Command Center Support for Day 1 and Day 2.
  • Command Center expected to handle approximately 50+ end user calls per week, Update SharePoint with caller and incident information reported on Day 1 and Day 2, Daily Command Center reporting should include a summary of reason for call, solution provided, problem status, and number of calls by type, Perform H:\drive and Shared Drive analysis for SunTrust servers, Shared drive space up to 1000GB or more per server, H:\drive capacity approximately 5 GB per authorized user, Up to 50,000 or more authorized users will need to be migrated, Perform post-migration communication for Email PST back up instructions.
  • Identify the Line of Business assignment by end user using active directory tool, Change active directory rights and permissions as needed to support end user access to new central data location for h:\drives, H:\drive migrations to central data storage will need to be performed for the following 30 Novell and Windows servers.
  • Perform H:\Drive and Shared Drive data migration for approximately 1500 or more end users weekly, Perform Shared Drive and User Drive analysis for 30 Novell and Windows servers.
  • Identify the number of volumes per server, Identify the size of the volumes per server, Use Netware Console One to discover and update login scripts pertinent to the data being migrated, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the simple files by type (doc, xls, pdf, ppt,txt,jpg) on the Shared volumes, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the complex files by type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) on the Shared volumes, Identify the Lines of Business that are accessing the Shared folders, In charge of all cutovers, Search, and analyze servers that are to be decommissioned, and create and submit tickets through ITSP, Move stale data for servers that are not being migrated to a designated area to be analyzed by the ERIM group in order to be deleted.
  • Update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team.
  • Create a ""Training Manual & procedures"" to be utilize by the SRP project team in order for them to have an idea of what the migration process is.
Company Name City , State Customer Engineer 12/2009 to 05/2010
  • Prepare directory structures and applying appropriate permissions for users on the Network Attached Storage (NAS).
  • Send email notifications to the branch mgr, asst mgr, ROM, and area mgr's in order for them to prepare for the centralization of the branch, at the same time send a separate set of notification to the non-branch users working on a branch environment.
  • Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location.
  • Use Robocopy to copy user data from their H: drive to their new folder on the NAS.
  • Use Remote Desktop Connection to connect to servers and set up scheduled tasks.
  • Perform cutovers at the schedule dates as needed, logging in to 20 servers nightly and verifying that the scheduled task has been running, verify all appropriate users on the original server have a folder on the NAS with appropriate permissions, update Active Directory to use new (H:) drive, break the share on the old server for the ""Users"" and ""Shared"" folders, once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done.
  • Assist in the command center conference call to verify the branch teammates access to the (H:) drive and (S:) drive from 8:30am to 10:00am daily.
  • Perform the same activities for the non-branch teammates working on a branch environment, but must be perform before the second notification for the branch is send out.
Company Name 07/2009 to 10/2009
  • Responsible for providing technical desktop support for ATT upgrade project for 7+ ATT wireless stores.
  • Duties performed include but not limited to: Installation of Ingenico SigCap devices.
  • Flash peripherals with the latest updates.
  • Troubleshoot tickets using the Remedy application.
  • Image and configure computers for the 4QT09 rollout.
  • Inventory 3QT09 equipment to be return to the vendor.
  • Image and configure managers laptops.
  • Provide support for the retail stores.
Company Name 12/2008 to 05/2009
  • Responsible for the network support of the recruiting team while at the Radisson Hotel, Lead the deployment of 300 PC and peripherals once the main building was finish.
  • Document all inventory for the IT Manager.
  • Shipping and receiving of IT hardware.
  • Install all servers that will be utilized in the forest.
Educational Background
Bachelor of Science : Information Technology Information Technology Support 2011 University of Phoenix Oct Information Technology Information Technology Support
Associate of Arts : Paralegal Network Engineering 2001 Southern College Paralegal Network Engineering
Diploma 2002 Southern Technical Institute
MCSE, A+, NET+, and SEC+ MILITARY 1989-1998 US ARMY Missouri / Florida MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992
Skills
A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage"" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb
" 91121135,INFORMATION-TECHNOLOGY,"Microsoft Office Proficiency, KRONOS, Internet Software, Microsoft Word/PowerPoint/Excel, Office Management, Microsoft Access, Organizing Meetings/Materials Preparation, LotusNotes & Microsoft Outlook Email, Planning and Facilitating Large Events, SAP, Managing Confidential Records, PeopleSoft, Employee Benefits Counseling, Arranging Domestic/International Travel, Oral and Written Communication, SAP Site Security, Skilled Proofreader, Training and Instruction, Excel spreadsheets, Meticulous attention to detail, Results-oriented, Self-directed, Professional and mature, Strong problem solver, Resourceful, Business writing, Dedicated team player, Strong interpersonal skills, Understands grammar, Meeting planning, Report writing, Report development, Schedule management, Self-starter, Executive presentation development, accounts payable, administrative support, Benefits, databases, data base, Database, Email, filing, Forms, Human Resources, instruction, letters, Managing, Materials, Access, mail, newsletter, Organizing, payroll, personnel, presentations, Proofreader, Radio, receiving, Safety, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition",Virginia High School - Diploma,"Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, Information Technology Manager, SAP Site Security Administrator/SAP Training Records Coordinator, Administrative Assistant, Computer Instructor, Department Secretary/Office Manager Payroll Clerk Compensation Assistant, Secretary, Employee Benefits Assistant"," ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.  Highlights Microsoft Office Proficiency KRONOS Internet Software Microsoft Word/PowerPoint/Excel Office Management Microsoft Access Organizing Meetings/Materials Preparation LotusNotes & Microsoft Outlook Email Planning and Facilitating Large Events SAP Managing Confidential Records PeopleSoft Employee Benefits Counseling Registrar Arranging Domestic/International Travel Oral and Written Communication SAP Site Security Skilled Proofreader Training and Instruction Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Professional and mature Strong problem solver Resourceful Business writing Dedicated team player Strong interpersonal skills Understands grammar Meeting planning Report writing Report development Schedule management Self-starter Executive presentation development Accomplishments Experience Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager January 2012 to January 2015 Company Name － City , State Provided administrative support to production departments, IT, and Human Resources. Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts. Established and maintained complete files and records. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Generated travel and expense reports. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. SAP Site Security Administrator/SAP Training Records Coordinator January 2004 to January 2009 Company Name － City , State Supported all Human Resources functions. Generated reports from PeopleSoft and from site's Access personnel database. Compiled statistics for site Safety Report. Planned and managed Excellence Recognition Awards program and GSK Service Awards Program. Entered training data into Registrar and wrote user manual for the process. Using SAP, entered purchase requisitions and work orders. Generated and maintained training records in Access Training Database for 150+ end users. Generated and amended Production Access Request Forms for 150+ end users. Created and amended MERPS Radio Frequency User Request Forms for 75+ end users. Delivered system security and authorization failure training. Created and maintained SAP User Master Records for over 150 end users. Diagnosed and resolved SAP access problems related to authorization failures. Raised, resolved, and closed Remedy tickets. Made domestic and international travel arrangements. Generated travel and expense reports. Created and maintained local site organization chart. Processed invoices. Generated and maintained confidential employee personnel files. Organized meetings and prepared training materials. Expedited tuition reimbursements for employees. Served on Ergonomics Team for six years. Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator. Administrative Assistant January 1998 to January 2009 Company Name － City , State Computer Instructor January 1996 to January 2001 Company Name － City , State position where provided instruction on use of Microsoft Word and Excel software packages. Also taught course entitled “Introduction to Computers via Microsoft Windows.”. Administrative Assistant January 1996 to January 1997 Company Name － City , State Provided general secretarial and accounts payable services. Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 to January 1995 Company Name － City , State Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition. Entered and retrieved information from computer databases. Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses. Established and maintained complete files and records. Maintained departmental calendars. Processed changes to employees' personnel records in computer data base. Provided training to Management Orientation Program participants. Calculated wage increases. Composed and typed reports and correspondence. Established and maintained personnel files. Responded to inquiries from employees. Secretary January 1988 to January 1989 Company Name － City , State Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments. Entered and retrieved resume information from computer data bases. Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements. Prepared employment requisitions for all vacancies and announcements of open non-exempt positions. Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment. Assisted with preparation of company newsletter. Organization had 1,700 employees. Employee Benefits Assistant January 1979 to January 1988 Company Name － City , State Communicated plans to employees. Established and maintained enrollment records through payroll system, and prepared required plan reports. Administered Group's Service Recognition program, including organizing the Service Awards Banquet. Served as liaison with area hospitals for blood donor program. Education Diploma Virginia High School － City , State Skills accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition ","
ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. 
Highlights
  • Microsoft Office Proficiency
  • KRONOS
  • Internet Software
  • Microsoft Word/PowerPoint/Excel
  • Office Management
  • Microsoft Access
  • Organizing Meetings/Materials Preparation
  • LotusNotes & Microsoft Outlook Email
  • Planning and Facilitating Large Events
  • SAP
  • Managing Confidential Records
  • PeopleSoft
  • Employee Benefits Counseling
  • Registrar
  • Arranging Domestic/International Travel
  • Oral and Written Communication
  • SAP Site Security
  • Skilled Proofreader
  • Training and Instruction
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Business writing
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Meeting planning
  • Report writing
  • Report development
  • Schedule management
  • Self-starter
  • Executive presentation development
Accomplishments
Experience
Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager
January 2012 to January 2015 Company Name － City , State
  • Provided administrative support to production departments, IT, and Human Resources.
  • Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts.
  • Established and maintained complete files and records.
  • Composed and typed reports and correspondence.
  • Established and maintained personnel files.
  • Responded to inquiries from employees.
  • Generated travel and expense reports.
  • Generated and maintained confidential employee personnel files.
  • Organized meetings and prepared training materials.
SAP Site Security Administrator/SAP Training Records Coordinator
January 2004 to January 2009 Company Name － City , State
  • Supported all Human Resources functions.
  • Generated reports from PeopleSoft and from site's Access personnel database.
  • Compiled statistics for site Safety Report.
  • Planned and managed Excellence Recognition Awards program and GSK Service Awards Program.
  • Entered training data into Registrar and wrote user manual for the process.
  • Using SAP, entered purchase requisitions and work orders.
  • Generated and maintained training records in Access Training Database for 150+ end users.
  • Generated and amended Production Access Request Forms for 150+ end users.
  • Created and amended MERPS Radio Frequency User Request Forms for 75+ end users.
  • Delivered system security and authorization failure training.
  • Created and maintained SAP User Master Records for over 150 end users.
  • Diagnosed and resolved SAP access problems related to authorization failures.
  • Raised, resolved, and closed Remedy tickets.
  • Made domestic and international travel arrangements.
  • Generated travel and expense reports.
  • Created and maintained local site organization chart.
  • Processed invoices.
  • Generated and maintained confidential employee personnel files.
  • Organized meetings and prepared training materials.
  • Expedited tuition reimbursements for employees.
  • Served on Ergonomics Team for six years.
  • Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator.
Administrative Assistant
January 1998 to January 2009 Company Name － City , State
Computer Instructor
January 1996 to January 2001 Company Name － City , State
  • position where provided instruction on use of Microsoft Word and Excel software packages.
  • Also taught course entitled “Introduction to Computers via Microsoft Windows.”.
Administrative Assistant
January 1996 to January 1997 Company Name － City , State
  • Provided general secretarial and accounts payable services.
Department Secretary/Office Manager Payroll Clerk Compensation Assistant
January 1989 to January 1995 Company Name － City , State
  • Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition.
  • Entered and retrieved information from computer databases.
  • Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses.
  • Established and maintained complete files and records.
  • Maintained departmental calendars.
  • Processed changes to employees' personnel records in computer data base.
  • Provided training to Management Orientation Program participants.
  • Calculated wage increases.
  • Composed and typed reports and correspondence.
  • Established and maintained personnel files.
  • Responded to inquiries from employees.
Secretary
January 1988 to January 1989 Company Name － City , State
  • Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments.
  • Entered and retrieved resume information from computer data bases.
  • Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements.
  • Prepared employment requisitions for all vacancies and announcements of open non-exempt positions.
  • Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment.
  • Assisted with preparation of company newsletter.
  • Organization had 1,700 employees.
Employee Benefits Assistant
January 1979 to January 1988 Company Name － City , State
  • Communicated plans to employees.
  • Established and maintained enrollment records through payroll system, and prepared required plan reports.
  • Administered Group's Service Recognition program, including organizing the Service Awards Banquet.
  • Served as liaison with area hospitals for blood donor program.
Education
Diploma Virginia High School － City , State
Skills
accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition
" 24230851,INFORMATION-TECHNOLOGY,"Microsoft Office, Verint, Siebel, RTA, Avaya, Operating Systems, Vista, Windows 7, Windows 8, Windows 10, administrative, advertising, coach, Conflict Resolution, Prepare contracts, customer service, dispatching, e-mail, forms, Information Technology, leadership, materials, developer, performance appraisals, personnel, progress, quality, quality control, recording, recruitment, safety codes, supervisory, supervision, telephone, Time Management, written","Eastern Kentucky University, Associate of Science, Psychology","Customer Service Representative, Customer Service Supervisor, Customer Service Representative, Customer Service Representative"," CUSTOMER SERVICE REPRESENTATIVE Summary Recognized for being able to promote exceptional results and productivity from a team of individuals. Six years experience within Contact Center Operations, supervised teams of 20 up to 100 employees. Extensive experience within the Contact Center Operations environment, including daily communications with all levels of leadership supervisor, management. Recognized for ability to multitask and excel at any task assigned, analytical and organizational skills. Skills Microsoft Office Verint Siebel RTA Avaya Operating Systems Vista Windows 7 Windows 8 Windows 10 Experience 08/2015 to Current Customer Service Representative Company Name － City , State Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 09/2014 to 07/2015 Customer Service Supervisor Company Name － City , State Provides supervision and leadership to a team of 20 to 60 customer service representatives and through the various communication channels within operations (telephone, e- mail, written correspondence, and web-chat). Met contract specific goals/objectives as required Extensive experience with the Healthcare Marketplace Supervise, develop, and coach CSRs to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals Maintain daily reports regarding adherence, service level, and staffed hours to assure CSR's and team are meeting contract and department goals Assume leadership responsibility for floor management (including agent placement), department tasks, and contact center incentives Work closely as a team with CSR's, other supervisors, customer service managers, and senior site managers within operational areas of the contact center Complete and deliver employee performance appraisals on a monthly and yearly basis and corrective actions as needed Interviewed and hired qualified candidates for CCO customer service representative as well as performed substantial portion of recruitment for new hire employees (including advertising and job fairs) General Dynamics Information Technology. 10/2013 to 09/2014 Customer Service Representative Company Name － City , State Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 06/2011 to 10/2013 Customer Service Representative Company Name Handled 100 calls a day while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Practiced Conflict Resolution, refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Education and Training 2013 Associate of Science : Psychology Eastern Kentucky University － City , State Skills administrative, advertising, Avaya, budget, coach, Conflict Resolution, Prepare contracts, clients, customer service, dispatching, e- mail, forms, Information Technology, Inspect, ISO 9001, leadership, materials, Microsoft Office, Operating Systems, developer, performance appraisals, personnel, progress, quality, quality control, recording, recruitment, safety codes, Siebel, supervisory, supervision, telephone, Time Management, Vista, written ","
CUSTOMER SERVICE REPRESENTATIVE
Summary
Recognized for being able to promote exceptional results and productivity from a team of individuals. Six years experience within Contact Center Operations, supervised teams of 20 up to 100 employees. Extensive experience within the Contact Center Operations environment, including daily communications with all levels of leadership supervisor, management. Recognized for ability to multitask and excel at any task assigned, analytical and organizational skills.
Skills
  • Microsoft Office
  • Verint
  • Siebel
  • RTA
  • Avaya
  • Operating Systems
  • Vista
  • Windows 7
  • Windows 8
  • Windows 10
Experience
08/2015 to Current
Customer Service Representative Company Name － City , State
  • Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
09/2014 to 07/2015
Customer Service Supervisor Company Name － City , State
  • Provides supervision and leadership to a team of 20 to 60 customer service representatives and through the various communication channels within operations (telephone, e- mail, written correspondence, and web-chat).
  • Met contract specific goals/objectives as required Extensive experience with the Healthcare Marketplace Supervise, develop, and coach CSRs to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals Maintain daily reports regarding adherence, service level, and staffed hours to assure CSR's and team are meeting contract and department goals Assume leadership responsibility for floor management (including agent placement), department tasks, and contact center incentives Work closely as a team with CSR's, other supervisors, customer service managers, and senior site managers within operational areas of the contact center Complete and deliver employee performance appraisals on a monthly and yearly basis and corrective actions as needed Interviewed and hired qualified candidates for CCO customer service representative as well as performed substantial portion of recruitment for new hire employees (including advertising and job fairs) General Dynamics Information Technology.
10/2013 to 09/2014
Customer Service Representative Company Name － City , State
  • Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
06/2011 to 10/2013
Customer Service Representative Company Name
  • Handled 100 calls a day while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Practiced Conflict Resolution, refer unresolved customer grievances to designated departments for further investigation.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education and Training
2013
Associate of Science : Psychology Eastern Kentucky University － City , State
Skills
administrative, advertising, Avaya, budget, coach, Conflict Resolution, Prepare contracts, clients, customer service, dispatching, e- mail, forms, Information Technology, Inspect, ISO 9001, leadership, materials, Microsoft Office, Operating Systems, developer, performance appraisals, personnel, progress, quality, quality control, recording, recruitment, safety codes, Siebel, supervisory, supervision, telephone, Time Management, Vista, written
" 40018190,INFORMATION-TECHNOLOGY,"Sharepoint, Cisco Telephony tools, Bomgar, Visio, Que Monitoring, SAP, Active Directory, Mobileiron, HPSM, IOS","William Woods University, Management Information Systems, Bachelor of Science","IT Support Technician, Network Assistant Intern, Technology Assistant Intern"," IT SUPPORT TECHNICIAN Education Bachelor of Science May 2014 William Woods University City , State GPA: GPA: 3.4 Management Information Systems GPA: 3.4 Summary Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Experience IT Support Technician 12/2014 to Current Company Name City , State Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Vast troubleshooting capabilities with IOS. Train computer users Maintain daily performance of computer systems. Process an average of 15-20 inbound and outbound technical support calls daily Network Assistant Intern 01/2014 to 05/2014 Company Name City , State Assisted University network administrator with daily tasks including wireless, VDI, patchwork Network infrastructure, hardware management, and server room operations. Technology Assistant Intern 08/2013 to 05/2014 Company Name City , State Maintained 489 page University website Managed and completed daily work orders for University Help Desk Attended weekly administrative technology meetings relating to technology problems/solutions. Managed/deployed hardware and software to student body as well as faculty. Projects (Project Leader on all Projects)   Website Development~Business Communications~Advanced Web~Entrepreneurship~Database   Management~Project.Management~MIS Capstone~Systems Analysis   Designed multiple websites using WordPress and Expressions Web Compiled and developed new accounting and financial tracking system to be used by small or medium firms Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools Created documentation manual for business clients Developed and administered Usability Tests for quality customer assurance. Summary of Skills Sharepoint Cisco Telephony tools Bomgar Visio Que Monitoring SAP Active Directory Mobileiron HPSM IOS Activites Captain- 4-years of collegiate basketball Active member of S.W.A.T. (Student Website Advancement Team) Active member of the IT Student Academic Advisory Council Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5   summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters   Honors and Accomplishments Trio Scholarship (1 of 2 awarded of over 500 students) LEAD Scholarship (Leading, Educating, Achieving, Developing) Potential Award (Belief in continued growth, dedication, and potential for future success) JUCO All-American Male Athlete of the Year Academic All-Conference IC3 Internet and Computing Core Certification ","
IT SUPPORT TECHNICIAN
Education
Bachelor of Science May 2014 William Woods University City , State GPA: GPA: 3.4

Management Information Systems GPA: 3.4
Summary

Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

Experience
IT Support Technician 12/2014 to Current Company Name City , State
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Vast troubleshooting capabilities with IOS.
  • Train computer users
  • Maintain daily performance of computer systems.
  • Process an average of 15-20 inbound and outbound technical support calls daily
Network Assistant Intern 01/2014 to 05/2014 Company Name City , State
  • Assisted University network administrator with daily tasks including

wireless, VDI, patchwork

  • Network infrastructure, hardware management, and server room operations.
Technology Assistant Intern 08/2013 to 05/2014 Company Name City , State
  • Maintained 489 page University website
  • Managed and completed daily work orders for University Help Desk
  • Attended weekly administrative technology meetings relating to technology problems/solutions.
  • Managed/deployed hardware and software to student body as well as faculty.
Projects

(Project Leader on all Projects)  

Website Development~Business Communications~Advanced Web~Entrepreneurship~Database  

Management~Project.Management~MIS Capstone~Systems Analysis  

  • Designed multiple websites using WordPress and Expressions Web
  • Compiled and developed new accounting and financial tracking system to be used by small or medium firms
  • Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools
  • Created documentation manual for business clients
  • Developed and administered Usability Tests for quality customer assurance.
Summary of Skills
  • Sharepoint
  • Cisco Telephony tools
  • Bomgar
  • Visio
  • Que Monitoring
  • SAP
  • Active Directory
  • Mobileiron
  • HPSM
  • IOS
Activites
  • Captain- 4-years of collegiate basketball
  • Active member of S.W.A.T. (Student Website Advancement Team)
  • Active member of the IT Student Academic Advisory Council

Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5  

summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters  

Honors and Accomplishments
  • Trio Scholarship (1 of 2 awarded of over 500 students)
  • LEAD Scholarship (Leading, Educating, Achieving, Developing)
  • Potential Award (Belief in continued growth, dedication, and potential for future success)
  • JUCO All-American
  • Male Athlete of the Year
  • Academic All-Conference
  • IC3 Internet and Computing Core Certification
" 16186411,INFORMATION-TECHNOLOGY,"ASP.NET, VB.Net, Active Directory, ADO.Net, Dreamweaver, Web Development, AGILE, AJAX, HTML, IDE, Java, JavaScript, JQuery, C, C++, CSS, Database, Eclipse, C#, Excel, Outlook, PowerPoint, Windows, Microsoft Word, SQL, SQL Server, Visual Studio","Master of Science, Computer Engineering, University of Missouri, Bachelor of Technology, Electrical and Electronics Engineering, Jawaharlal Nehru Technological University",Database Programmer/Analyst (.NET Developer)," DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER) Summary Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SCRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards. Developed web based applications using C#, ASP.Net, JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project. Highlights ASP.Net, C#, JavaScript, jQuery, VB.Net, C, C++, Java Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS. IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver Database: SQL, MySql Operating System: Windows Version Controls : Tortoise SVN, GitHub Others: Microsoft Word, Excel, Access, Power point Professional Experience Database Programmer/Analyst (.NET Developer) Jun 2014 to Feb 2016 Company Name － City , State Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications. Projects: Atlas: Description: This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day. Responsibilities: Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data) Developed C# Console Application for Scheduled email task. Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application. Integrated Open Source HTML text editor CKEditor into the website. Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations. Used role based authorization for various pages. The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files. Responsilities: Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students. Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students. Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages. Modified the structure of database to login. Used Redgate SQL Compare to copy the data from database from dev server to test sever. Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies. AppInventory: Description: The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts. Responsibilities: Entity Framework was used using Database first approach. LINQ was used in the DAL (Data Access Layer) to interact with the Database Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data. Console Application to import the data from CSV files to populate them into the system. Automatic logout when user is idle for a specified time by using session parameters and JavaScript. Used client side validations, onbeforeunload and onunload events in Javascript. Worked on agile environment. Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT. GoAdmin: Description: GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services). Production URL: https://appsprod.missouri.edu/GoAdmin Responsibilities: Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages. Filtering of the data of listview based on the role. Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database. Modified the existing webservices like SocialSpirit, News webservices, Events web and windows services. Created ASP.Net User Controls to reduce the complexity of user interface design Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation. Mizzou Checkout: The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules. Responsibilities: Used Smpt server to send emails Developed C# Class Library to import the data from the CSV file to system LIM Service for late fee assessment Access to page based on the role (Role based authentication) Personalized Email for Outlook: The goal of the project to give students to customize their outlook email. Education Master of Science , Computer Engineering Present University of Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7 Bachelor of Technology , Electrical and Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical and Electronics Engineering GPA: 3.65 Skills ASP.NET, VB.Net, Active Directory, ADO.Net, Dreamweaver, Web Development, AGILE, AJAX, HTML, IDE, Java, JavaScript, JQuery, Analyst, Application Development, approach, budget, C, C++, catalogs, charts, CSS, Checkout process, client, clients, data warehouse, Database, DCL, Eclipse, edit, editor, Email, estimating, features, Frame, functional, , Logic, meetings, Access, C#, Excel, Outlook, Power point, Windows, window, Microsoft Word, Network, Operating System, page, pdf, Programmer, Programming, progress, quality, QA, Research, scheduling, Scrum, SDLC, Software Development, sorting, SQL, SQL server, tables, tutoring, user interface design, Utilities, validation, Visual Studio, website ","
DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER)
Summary

Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SCRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards. Developed web based applications using C#, ASP.Net, JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project.

Highlights
  • ASP.Net, C#, JavaScript, jQuery, VB.Net, C, C++, Java
  • Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS.
  • IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver
  • Database: SQL, MySql
  • Operating System: Windows
  • Version Controls : Tortoise SVN, GitHub
  • Others: Microsoft Word, Excel, Access, Power point
Professional Experience
Database Programmer/Analyst (.NET Developer) Jun 2014 to Feb 2016
Company Name － City , State
  • Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications.
  • Projects: Atlas: Description: This project is all about requesting, scheduling the tutoring sessions.
  • There are three roles tied to application they are Tutee, Tutor, and Scheduler.
  • A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability.
  • A scheduler will go through those availabilities and schedule time and location for tutoring.
  • Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project.
  • The other piece of this project is automated emails through Scheduled task which runs every day.
  • Responsibilities: Created a Availability Calendar Grid.
  • In grid each cell represents time (1 hour span) and day of the week.
  • Clicking on the cell toggles the availability.
  • Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data) Developed C# Console Application for Scheduled email task.
  • Got rid of data tables and table adapters in the main project as they are tightly coupled.
  • Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application.
  • Integrated Open Source HTML text editor CKEditor into the website.
  • Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations.
  • Used role based authorization for various pages.
  • The goal of the project to refractor the old application with new templates and replace the assemblies.
  • Adding functionalities to upload pdf files.
  • Responsilities: Created separate Login page for Administrator and Students.
  • Used Active Directory (AD Group) to restrict other department Students.
  • Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students.
  • Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages.
  • Modified the structure of database to login.
  • Used Redgate SQL Compare to copy the data from database from dev server to test sever.
  • Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies.
  • AppInventory: Description: The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects.
  • For every application there are application parameters which includes App Structure, Remedy group, User Departments etc.
  • and each application has different version.
  • For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc.
  • Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients.
  • After starting the project they can keep track of current progress by budget, sprint burndown charts.
  • Responsibilities: Entity Framework was used using Database first approach.
  • LINQ was used in the DAL (Data Access Layer) to interact with the Database Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data.
  • Console Application to import the data from CSV files to populate them into the system.
  • Automatic logout when user is idle for a specified time by using session parameters and JavaScript.
  • Used client side validations, onbeforeunload and onunload events in Javascript.
  • Worked on agile environment.
  • Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT.
  • GoAdmin: Description: GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university.
  • The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices.
  • These master tables are the starting point for all window services (which feed the web services).
  • Production URL: https://appsprod.missouri.edu/GoAdmin Responsibilities: Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages.
  • Filtering of the data of listview based on the role.
  • Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database.
  • Modified the existing webservices like SocialSpirit, News webservices, Events web and windows services.
  • Created ASP.Net User Controls to reduce the complexity of user interface design Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation.
  • Mizzou Checkout: The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules.
  • Responsibilities: Used Smpt server to send emails Developed C# Class Library to import the data from the CSV file to system LIM Service for late fee assessment Access to page based on the role (Role based authentication) Personalized Email for Outlook: The goal of the project to give students to customize their outlook email.
Education
Master of Science , Computer Engineering Present University of Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7
Bachelor of Technology , Electrical and Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical and Electronics Engineering GPA: 3.65
Skills

ASP.NET, VB.Net, Active Directory, ADO.Net, Dreamweaver, Web Development, AGILE, AJAX, HTML, IDE, Java, JavaScript, JQuery, Analyst, Application Development, approach, budget, C, C++, catalogs, charts, CSS, Checkout process, client, clients, data warehouse, Database, DCL, Eclipse, edit, editor, Email, estimating, features, Frame, functional, , Logic, meetings, Access, C#, Excel, Outlook, Power point, Windows, window, Microsoft Word, Network, Operating System, page, pdf, Programmer, Programming, progress, quality, QA, Research, scheduling, Scrum, SDLC, Software Development, sorting, SQL, SQL server, tables, tutoring, user interface design, Utilities, validation, Visual Studio, website

" 29975124,INFORMATION-TECHNOLOGY,"application development, Lotus Approach, Asset Management, Billing systems, Business Process Analysis, C, C++, client management, contracts, Crystal Reports, data collection, DBA, databases, database, XML, FTP, GIS, HP-UX, HTML, PHP, Access, SharePoint, Windows, migration, Enterprise, Network, Oracle, Oracle database, PL/SQL, OS/2, PC support, Pro C, processes, Programming, Project Management, Reading, reporting, requirements gathering, scanning, scheduling, Servers, scripts, Shell Scripting, Software Development, SQL, SQL Server, Sybase SQL Server, System Administration, system configuration, tables, taxes, Desktop support, Uniface, UNIX, Unix Shell scripts, upgrades, Visual Basic","GEORGIA INTITUTE OF TECHNOLOGY, Computer Science, Bachelor of Science","Consultant, Utility Solutions Consultant, CEO/Consultant, Information Technology Consultant, Information Technology Consultant, Information Technology Consultant, Information Technology Specialist, Senior Programmer"," CONSULTANT Experience Consultant , 05/2017 to Current Company Name – City , State Managed project schedule and local and remote staff to collect Water Main data and update GIS system. Develop business process and productivity reports to manage field book scanning project and Water Main data collection project. Provide Application support for CIS, Infor CMMS, and Neptune AMR applications. Maintained SharePoint site for I/T department. Assist Desktop support team with desktop and application user issues. Developed secure FTP scripts during implementation of CIS and AMR applications after Ransomware attack. Utility Solutions Consultant , 02/2006 to 04/2017 Company Name – City , State Install and configured Cityworks CMMS application, including XML modifications. Led configuration requirements gathering effort for Cityworks application implementation. Prepared and provided training for CIS, Meter Reading software, and CMMS applications. Provided Application support for CIS, CMMS, and AMR applications. Developed data import file layouts and Crystal Reports for Lucity CMMS application. Performed system configuration for Lucity CMMS application. Installed and configured Infor Enterprise Asset Management 11.1 application and SQL Server database. Led System Administration team to design and configure user security for Infor Public Sector application. Led configuration requirements gathering effort for Infor Public Sector application upgrade. Provide Application support for CIS, CMMS, and AMR applications. Assisted the City of Cleveland with the installation of their AMI Fixed Network. Developed the Residential AMI Meter Deployment schedule for City of Cleveland AMI Project. Led team to manage data interfaces between City of Atlanta and Contractor systems during the AMR replacement program. Develop business process and reports to manage Automated Meter Reading meter replacement program for City of Atlanta, Bureau of Drinking Water. CEO/Consultant , 02/2000 to 02/2006 Company Name – City , State Managed Griffin Technology Group budget, taxes, expenses and contracts Hired and managed employees, including scheduling client appointments for on-site PC support service. Developed Crystal Reports for client management team to manage business within the Customer Information System. Installed and configured Crystal Info Server 7. Developed PL/SQL views to handle difficult data issues in reporting. Gathered requirements for management reports, application changes, and tracking software. Developed new applications using Access and Visual basic for Application for clients to track new projects. Provided Application Support for Maximo, Maintenance Management Software and CSTAR, Customer Information System. Assisted System Administrators in infrastructure upgrades and daily administration of HP-UX Servers. Information Technology Consultant , 10/1999 to 12/1999 Company Name – City , State Developed new PL/SQL Stored Procedures and Functions to build financial summary data. Developed SQL queries against Oracle 8 database. Information Technology Consultant , 08/1999 to 10/1999 Company Name – City , State Created a new system functionality using Pro C code. Modified existing program to fix errors with other processes. Worked with DBA to build Oracle triggers and procedures and test programs. Information Technology Consultant , 05/1998 to 07/1999 Company Name – City , State Maintained and Enhanced C and Uniface program code and Unix Shell scripts. Developed new application development environment for future MMI software development. Developed new process to replace outdated or broken processes. Information Technology Specialist , 04/1996 to 04/1998 Company Name – City , State Provided development services to client at client's site. Developed management reports using GQL\User and Sybase SQL Server database in OS/2 environment. Developed reports database using Lotus Approach 96 in Windows 95 environment. Modified and maintained Uniface 6.1 Code in the Windows NT environment, during migration from Uniface 5.2 in OS/2 environment. Senior Programmer , 03/1994 to 04/1996 Company Name – City , State Develop and maintain application using Uniface 5.2, Oracle 7.3, and image software PowerImage. Maintained an Oracle database, including creating new tables and triggers and Application Support. Led sessions with users to collect requirements, develop new features and improve current features of application. Education Bachelor of Science : Computer Science , December 1993 GEORGIA INTITUTE OF TECHNOLOGY - City , State Computer Science Summary Information Technology professional with 20+ years of experience working in various roles. Possesses written and verbal communication skills and excellent interpersonal and leadership skills. Highlights Proficient in Software Development Life Cycle, Project Management, Oracle and SQL Server databases. Proficient in Crystal Reports, Windows and UNIX environments, and Automated Meter Reading and Utility Billing systems, Shell Scripting and SharePoint. Programming Languages: C/C++, PL/SQL, Visual Basic, Uniface, PHP, HTML, XML. Skills application development, Lotus Approach, Asset Management, Billing systems, book, budget, Develop business, Business Process Analysis, C, C++, client management, contracts, Crystal, Crystal Reports, Client, clients, data collection, DBA, databases, database, XML, features, financial, FTP, GIS, HP-UX, HTML, PHP, image, ITIL v, Access, SharePoint, Windows, Windows 95, Windows NT, migration, Enterprise, Network, Oracle 7.3, Oracle, Oracle database, PL/SQL, Oracle and SQL, Oracle 8, OS/2, PC support, Pro C, processes, Programming, Project Management, Reading, reporting, requirements gathering, scanning, scheduling, Servers, scripts, Shell Scripting, Software Development, SQL, SQL Server, Sybase SQL Server, System Administration, system configuration, tables, taxes, Desktop support, Uniface 6.1, Uniface, Uniface 5.2, UNIX, Unix Shell scripts, upgrades, upgrade, Visual Basic ","
CONSULTANT
Experience
Consultant , 05/2017 to Current
Company Name – City , State
  • Managed project schedule and local and remote staff to collect Water Main data and update GIS system.
  • Develop business process and productivity reports to manage field book scanning project and Water Main data collection project.
  • Provide Application support for CIS, Infor CMMS, and Neptune AMR applications.
  • Maintained SharePoint site for I/T department.
  • Assist Desktop support team with desktop and application user issues.
  • Developed secure FTP scripts during implementation of CIS and AMR applications after Ransomware attack.
Utility Solutions Consultant , 02/2006 to 04/2017
Company Name – City , State
  • Install and configured Cityworks CMMS application, including XML modifications.
  • Led configuration requirements gathering effort for Cityworks application implementation.
  • Prepared and provided training for CIS, Meter Reading software, and CMMS applications.
  • Provided Application support for CIS, CMMS, and AMR applications.
  • Developed data import file layouts and Crystal Reports for Lucity CMMS application.
  • Performed system configuration for Lucity CMMS application.
  • Installed and configured Infor Enterprise Asset Management 11.1 application and SQL Server database.
  • Led System Administration team to design and configure user security for Infor Public Sector application.
  • Led configuration requirements gathering effort for Infor Public Sector application upgrade.
  • Provide Application support for CIS, CMMS, and AMR applications.
  • Assisted the City of Cleveland with the installation of their AMI Fixed Network.
  • Developed the Residential AMI Meter Deployment schedule for City of Cleveland AMI Project.
  • Led team to manage data interfaces between City of Atlanta and Contractor systems during the AMR replacement program.
  • Develop business process and reports to manage Automated Meter Reading meter replacement program for City of Atlanta, Bureau of Drinking Water.
CEO/Consultant , 02/2000 to 02/2006
Company Name – City , State
  • Managed Griffin Technology Group budget, taxes, expenses and contracts Hired and managed employees, including scheduling client appointments for on-site PC support service.
  • Developed Crystal Reports for client management team to manage business within the Customer Information System.
  • Installed and configured Crystal Info Server 7.
  • Developed PL/SQL views to handle difficult data issues in reporting.
  • Gathered requirements for management reports, application changes, and tracking software.
  • Developed new applications using Access and Visual basic for Application for clients to track new projects.
  • Provided Application Support for Maximo, Maintenance Management Software and CSTAR, Customer Information System.
  • Assisted System Administrators in infrastructure upgrades and daily administration of HP-UX Servers.
Information Technology Consultant , 10/1999 to 12/1999
Company Name – City , State
  • Developed new PL/SQL Stored Procedures and Functions to build financial summary data.
  • Developed SQL queries against Oracle 8 database.
Information Technology Consultant , 08/1999 to 10/1999
Company Name – City , State
  • Created a new system functionality using Pro C code.
  • Modified existing program to fix errors with other processes.
  • Worked with DBA to build Oracle triggers and procedures and test programs.
Information Technology Consultant , 05/1998 to 07/1999
Company Name – City , State
  • Maintained and Enhanced C and Uniface program code and Unix Shell scripts.
  • Developed new application development environment for future MMI software development.
  • Developed new process to replace outdated or broken processes.
Information Technology Specialist , 04/1996 to 04/1998
Company Name – City , State
  • Provided development services to client at client's site.
  • Developed management reports using GQL\User and Sybase SQL Server database in OS/2 environment.
  • Developed reports database using Lotus Approach 96 in Windows 95 environment.
  • Modified and maintained Uniface 6.1 Code in the Windows NT environment, during migration from Uniface 5.2 in OS/2 environment.
Senior Programmer , 03/1994 to 04/1996
Company Name – City , State
  • Develop and maintain application using Uniface 5.2, Oracle 7.3, and image software PowerImage.
  • Maintained an Oracle database, including creating new tables and triggers and Application Support.
  • Led sessions with users to collect requirements, develop new features and improve current features of application.
Education
Bachelor of Science : Computer Science , December 1993
GEORGIA INTITUTE OF TECHNOLOGY - City , State
Computer Science
Summary
Information Technology professional with 20+ years of experience working in various roles. Possesses written and verbal communication skills and excellent interpersonal and leadership skills.
Highlights
Proficient in Software Development Life Cycle, Project Management, Oracle and SQL Server databases. Proficient in Crystal Reports, Windows and UNIX environments, and Automated Meter Reading and Utility Billing systems, Shell Scripting and SharePoint. Programming Languages: C/C++, PL/SQL, Visual Basic, Uniface, PHP, HTML, XML.
Skills
application development, Lotus Approach, Asset Management, Billing systems, book, budget, Develop business, Business Process Analysis, C, C++, client management, contracts, Crystal, Crystal Reports, Client, clients, data collection, DBA, databases, database, XML, features, financial, FTP, GIS, HP-UX, HTML, PHP, image, ITIL v, Access, SharePoint, Windows, Windows 95, Windows NT, migration, Enterprise, Network, Oracle 7.3, Oracle, Oracle database, PL/SQL, Oracle and SQL, Oracle 8, OS/2, PC support, Pro C, processes, Programming, Project Management, Reading, reporting, requirements gathering, scanning, scheduling, Servers, scripts, Shell Scripting, Software Development, SQL, SQL Server, Sybase SQL Server, System Administration, system configuration, tables, taxes, Desktop support, Uniface 6.1, Uniface, Uniface 5.2, UNIX, Unix Shell scripts, upgrades, upgrade, Visual Basic
" 26746496,INFORMATION-TECHNOLOGY,"C#, Java, VB.Net, C, C++, .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, HTML, CSS, JavaScript, jQuery, Bootstrap CSS, SQL, MySql, Visual Studio, Eclipse, NetBeans, Dreamweaver, Windows, Tortoise SVN, GitHub, Microsoft Word, Excel, Access, PowerPoint","University of Missouri, Master of Science, Computer Engineering, Jawaharlal Nehru Technological University, Bachelor of Technology, Electrical and Electronics Engineering",Database Programmer/Analyst (.NET Developer)," DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER) Summary Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards using C#, ASP.Net, ASP.Net MVC JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Used various ASP.Net client side and server validation Controls, used JavaScript for client side validations. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project. Highlights C#, Java, VB.Net, C, C++ ,.Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS. IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver Database: SQL, MySql Operating System: Windows Version Controls : Tortoise SVN, GitHub Others: Microsoft Word, Excel, Access, Power point Experience Database Programmer/Analyst (.NET Developer) Jun 2014 to Feb 2016 Company Name － City , State Description:   Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications. Projects:   Atlas:   Description:   This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day. Responsibilities:   Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data) Developed C# Console Application for Scheduled email task. Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application. Integrated Open Source HTML text editor CKEditor into the website. Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations. Used role based authorization for various pages. Occupational Therapy:   Description:   The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files. Responsilities: Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students. Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students. Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages. Modified the structure of database to login. Used Redgate SQL Compare to copy the data from database from dev server to test sever. Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies. AppInventory:   Description:   The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts. Responsibilities:   Entity Framework was used using Database first approach. LINQ was used in the DAL (Data Access Layer) to interact with the Database Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data. Console Application to import the data from CSV files to populate them into the system. Automatic logout when user is idle for a specified time by using session parameters and JavaScript. Used client side validations, onbeforeunload and onunload events in Javascript. Worked on agile environment. Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT. GoAdmin:   Description:   GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services). Responsibilities:   Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages. Filtering of the data of listview based on the role. Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database. Modified the existing webservices and windows services. Created ASP.Net User Controls to reduce the complexity of user interface design Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation. Mizzou Checkout:   The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules. Responsibilities:   Used Smtp server to send emails with attachment to the email Developed C# Class Library to import the data from the CSV file to system Used LIM Service for late fee assessment Access to page based on the role (Role based authentication) Education Master of Science , Computer Engineering Present University of Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7 Bachelor of Technology , Electrical and Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical and Electronics Engineering GPA: 3.65 Skills ","
DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER)
Summary

Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards using C#, ASP.Net, ASP.Net MVC JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Used various ASP.Net client side and server validation Controls, used JavaScript for client side validations. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project.

Highlights
  • C#, Java, VB.Net, C, C++
  • ,.Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS.
  • IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver
  • Database: SQL, MySql
  • Operating System: Windows
  • Version Controls : Tortoise SVN, GitHub
  • Others: Microsoft Word, Excel, Access, Power point
Experience
Database Programmer/Analyst (.NET Developer) Jun 2014 to Feb 2016
Company Name － City , State

Description:  

Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications.

Projects:  

Atlas:  

Description:  

This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day.

Responsibilities:  

  • Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data)
  • Developed C# Console Application for Scheduled email task.
  • Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application.
  • Integrated Open Source HTML text editor CKEditor into the website.
  • Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations.
  • Used role based authorization for various pages.

Occupational Therapy:  

Description:  

The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files.

  • Responsilities:
  • Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students.
  • Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students.
  • Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages.
  • Modified the structure of database to login.
  • Used Redgate SQL Compare to copy the data from database from dev server to test sever.
  • Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies.

AppInventory:  

Description:  

The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts.

Responsibilities:  

  • Entity Framework was used using Database first approach.
  • LINQ was used in the DAL (Data Access Layer) to interact with the Database
  • Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data.
  • Console Application to import the data from CSV files to populate them into the system.
  • Automatic logout when user is idle for a specified time by using session parameters and JavaScript.
  • Used client side validations, onbeforeunload and onunload events in Javascript.
  • Worked on agile environment.
  • Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT.

GoAdmin:  

Description:  

GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services).

Responsibilities:  

  • Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages.
  • Filtering of the data of listview based on the role.
  • Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database.
  • Modified the existing webservices and windows services.
  • Created ASP.Net User Controls to reduce the complexity of user interface design
  • Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation.

Mizzou Checkout:  

The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules.

Responsibilities:  

  • Used Smtp server to send emails with attachment to the email
  • Developed C# Class Library to import the data from the CSV file to system
  • Used LIM Service for late fee assessment
  • Access to page based on the role (Role based authentication)
Education
Master of Science , Computer Engineering Present University of Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7
Bachelor of Technology , Electrical and Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical and Electronics Engineering GPA: 3.65
Skills

" 89413122,INFORMATION-TECHNOLOGY,"Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures","New York University, Management Information Systems, BS","Operations Research Analyst, Information Technology Specialist, Information Technology Specialist"," OPERATIONS RESEARCH ANALYST Summary Personable project manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. More than eight years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving performance targets.   Highlights Organized Unsurpassed work ethic Results-oriented Detail-oriented Process improvement Management information systems Work flow planning Software/hardware support experience Accomplishments Initiation and design of equipment testing program leading to Memorandum of Understanding between the Department of Homeland Security National Urban Security Technology Laboratory and the New York Police Department. Recipient of numerous awards for both team and individual performance. Completed government training and certification program for Test and Evaluation Manager Level II. Developed working relationships with many State and local responder agencies. Experience Operations Research Analyst 01/2010 to Current Company Name City , State Initiated and managed program to test incoming radiation detection equipment into New York, New Jersey and Connecticut. Since 2009, the project has tested over 25 million dollars worth of equipment and more than 10,000 units. Activities included process and procedure development, instrumenting and maintaining test facilities and managing and scheduling testing team. Coordination of activities with the New York Police Department (NYPD) Counter Terrorism Bureau, other state and local first responder organizations in the New York City Metropolitan Area and the Brookhaven National Laboratory. Information Technology Specialist 03/2003 to 01/2010 Company Name City , State Data Collection and Test Manager for the Department of Homeland Security and NYPD collaborative acquisition program for a roadway deployed radiation detector prototype. Planned and executed initial data collection effort in support of the acquisition project. Effort involved coordination with NYPD, regional toll authorities, and National Laboratories. Developed the data collection plan, budget and schedule. Managed test team staff, and provided oversight of acquired prototype and final prototype testing program, including test planning, coordination, scheduling and budgeting. Provided technical support to program team on development of the Request for Information and proposal reviews. Training and deployed as a technical expert in analysis of radiation spectra. Provided expert radiological assistance to the first responder community with very short turn around time. The radiation equipment supported by this program provides spectral signatures of radioactive materials. Addressed incident calls and evaluated these spectral signatures for potential national security threats. Appointed Data Collection Lead for Advanced Spectroscopic Portal test campaign at the New York Container Terminal. A responsibility that required coordination with Federal managers, local officials and law enforcement. Major responsibilities included training and oversight of the screening team. S&T Countermeasures Test Beds Collaborative Website Manager and Information Technology Field Coordinator. Performed technology installation, integration and data analysis of radiation detection data in an operational setting. Coordinated with technology users from DHS headquarters, National Laboratories, State and Local Representatives to provide services and reports via the main collaborative website. Information Technology Specialist 08/1999 to 03/2003 Company Name City , State Designed data structures and developed systems for science related database applications. Assistant to the Protecting Human Subject Program Manager. This assignment included coordination of the Department's Human Subjects Working Group including organization/planning of meetings and on site reviews as well as reviewing and editing applications and published materials. Education BS : Management Information Systems May 2005 New York University City , State GPA: Magna Cum Laude GPA: 3.922 Inducted into Alpha Sigma Lambda Honor Society Dean's List: Fall 2001, Spring 2002 Coursework Included: Statistical Methods, Economics, Database Design, System Analysis and Design, Business Organization and Management, Management Information Systems, Object Oriented Analysis, Interactive Design, and IT Networking Skills Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures ","
OPERATIONS RESEARCH ANALYST
Summary

Personable project manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. More than eight years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving performance targets.  

Highlights
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Detail-oriented
  • Process improvement
  • Management information systems
  • Work flow planning
  • Software/hardware support experience
Accomplishments
  • Initiation and design of equipment testing program leading to Memorandum of Understanding between the Department of Homeland Security National Urban Security Technology Laboratory and the New York Police Department.
  • Recipient of numerous awards for both team and individual performance.
  • Completed government training and certification program for Test and Evaluation Manager Level II.
  • Developed working relationships with many State and local responder agencies.
Experience
Operations Research Analyst 01/2010 to Current Company Name City , State
  • Initiated and managed program to test incoming radiation detection equipment into New York, New Jersey and Connecticut. Since 2009, the project has tested over 25 million dollars worth of equipment and more than 10,000 units.
  • Activities included process and procedure development, instrumenting and maintaining test facilities and managing and scheduling testing team.
  • Coordination of activities with the New York Police Department (NYPD) Counter Terrorism Bureau, other state and local first responder organizations in the New York City Metropolitan Area and the Brookhaven National Laboratory.
Information Technology Specialist 03/2003 to 01/2010 Company Name City , State
  • Data Collection and Test Manager for the Department of Homeland Security and NYPD collaborative acquisition program for a roadway deployed radiation detector prototype. Planned and executed initial data collection effort in support of the acquisition project. Effort involved coordination with NYPD, regional toll authorities, and National Laboratories. Developed the data collection plan, budget and schedule. Managed test team staff, and provided oversight of acquired prototype and final prototype testing program, including test planning, coordination, scheduling and budgeting. Provided technical support to program team on development of the Request for Information and proposal reviews.
  • Training and deployed as a technical expert in analysis of radiation spectra. Provided expert radiological assistance to the first responder community with very short turn around time. The radiation equipment supported by this program provides spectral signatures of radioactive materials. Addressed incident calls and evaluated these spectral signatures for potential national security threats.
  • Appointed Data Collection Lead for Advanced Spectroscopic Portal test campaign at the New York Container Terminal. A responsibility that required coordination with Federal managers, local officials and law enforcement. Major responsibilities included training and oversight of the screening team.
  • S&T Countermeasures Test Beds Collaborative Website Manager and Information Technology Field Coordinator. Performed technology installation, integration and data analysis of radiation detection data in an operational setting. Coordinated with technology users from DHS headquarters, National Laboratories, State and Local Representatives to provide services and reports via the main collaborative website.
Information Technology Specialist 08/1999 to 03/2003 Company Name City , State
  • Designed data structures and developed systems for science related database applications.
  • Assistant to the Protecting Human Subject Program Manager. This assignment included coordination of the Department's Human Subjects Working Group including organization/planning of meetings and on site reviews as well as reviewing and editing applications and published materials.
Education
BS : Management Information Systems May 2005 New York University City , State GPA: Magna Cum Laude GPA: 3.922 Inducted into Alpha Sigma Lambda Honor Society Dean's List: Fall 2001, Spring 2002

Coursework Included:

Statistical Methods, Economics, Database Design, System Analysis and Design, Business Organization and Management, Management Information Systems, Object Oriented Analysis, Interactive Design, and IT Networking
Skills

Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures

" 12334140,INFORMATION-TECHNOLOGY,"Accounting, Administrative, Basic Programming, Bookkeeping, Business Communication, Hardware, Finance, Fundraising, Help Desk Support, IBM, IBM Software, Inventory, Letters, Lotus 2.1, Macros, Marketing, Networking, Novell Netware, Novell Netware 4.11, Programming, Shorthand, Technical Training, Telephone, Troubleshooting, Typing, Word Processing, WordPerfect 5.1, Written Communication","Shippensburg University of Pennsylvania, Business Administration/Office Administration, B.S.B.A, Harrisburg Area Community College, Accounting, A.A","Production Associate, Information Technology Technician, Information Technology Technician"," PRODUCTION ASSOCIATE Summary Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. Complimentary Close Sincerely, Signature The following application letter template lists the information you need to include in the letter you submit with your resume when applying for a job. Use the application template as a guideline to create customized letters to send to employers with your resume. Then review letter samples to get ideas on writing your own application letters. The first paragraph of your job application letter should include information on why you are writing. Mention the job you are applying for and where you found the position. If you have a contact at the company, include it. Middle Paragraphs: The next section of your cover letter should describe what you have to offer the company. Make strong connections between your abilities and the requirements listed in the job posting. Mention specifically how your skills and experience match the job. Expand on the information in your resume, don't just repeat it. Try to support each statement you make with a piece of evidence. Use several shorter paragraphs or bullets rather than one large block of text. Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. State that you will do so and indicate when (one week's time is typical). You may want to reduce the time between sending out your resume and follow up if you fax or email it. View More Free Email Newsletter Top of Form Let About.com send you the latest from our Job Searching Expert. You can opt-out at any time. Please refer to our privacy policy for contact information. Bottom of Form Copyright Alison Doyle This cover letter takes the position requirements and matches the applicant's skills to those requirements. This way, the resume reviewer can see the candidate's relevant qualifications at a glance. Sample Targeted Cover Letter Your Name Your Address Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name: I am interested in the Coordinator position advertised on XYZ. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for this job opening. My skills are an ideal match for this position. Your Requirements: Responsible for evening operations in Student Center and other facilities, including managing registration, solving customer problems, dealing with risk management and emergencies, enforcement of department policies. Assists with hiring, training, and management of staff. Coordinate statistics and inventory. Experience in the supervision of student staff and strong interpersonal skills are also preferred. Valid Minnesota driver's license with good driving record. Ability to travel to different sites required. Experience in collegiate programming and management. My Qualifications: Register students for courses, design and manage program software, solve customer problems, enforce department policies, and serve as a contact for students, faculty, and staff. Hiring, training, scheduling and management of staff, managing supply inventory, and ordering. Minnesota driver's license with NTSA defensive driving certification. Extensive experience in collegiate programming and management. Excellent interpersonal and communication skills. I appreciate your taking the time to review my credentials and experience. Again, thank you for your consideration. Sincerely, Your Signature (for hard copy letter) Your Typed Name INFORMATION TECHNOLOGY TECHNICIAN TIER ONE TECHNICAL SUPPORT - HELP DESK TECHNICIAN Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities. Accomplishments Begin your letter greeting with ""Dr./Mr./Ms. Last Name."" If you do not know the employer's last name, simply write ""Dear Hiring Manager"" or leave the greeting off the letter and start with the first paragraph. Body of Letter First Paragraph: Why you are writing - mention the job you are applying for and where you found the listing. Middle Paragraph(s): What you have to offer the employer - mention why your skills and experience are a good fit for the job. Last Paragraph: Say thank you to the hiring manager for considering you and note how you will follow up. Signature End your cover letter with your signature, handwritten, followed by your typed name. If this is an email, simply include your typed name, followed by your contact information. When you are writing letters, it's important to select a font that is clear and easy to read. Here's how to choose a letter font that is professional and readable, as well as how to choose the appropriate font size for your letter. It is important to select a font that is large enough so that the reader doesn't have to squint to read your letter, but not so big that your letter doesn't fit well on a page. Use a Basic Font Using a simple font will ensure that your letter is easy to read. Basic fonts like Arial, Verdana, and Times New Roman work well. Depending on how much content you have in your letter select a 10 or 12 point font size. It's best if you can format your letter so it fits on one page. Regardless of the font size you select, there needs to be space at the top of the letter and between each paragraph and each section of your cover letter. Here's how to space your cover letter. When you are using Microsoft Word, here is how to select a font for your letter and how to select the font size. If you're using a different word processing program, the process is similar. Select the content of your cover letter then choose a font and a font size. You may need to try a couple of different sizes to make sure that your cover letter fits on a single page. How to Select a Cover Letter Font Select a font from the list at the top of your document before you start writing your letter, or: Type your cover letter. Highlight the content of your letter. Either select the font from the pop-up window or select the font from the list at the top of the document. Experience Production Associate 03/2006 to Current Company Name City , State cover letter typically accompanies each resume you send out. Your cover letter may make the difference between obtaining a job interview or having your resume ignored, so it makes good sense to devote the necessary time and effort to writing effective cover letters. A cover letter should complement, not duplicate, your resume. Its purpose is to interpret the data-oriented, factual resume and add a personal touch. A cover letter is often your earliest written contact with a potential employer, creating a critical first impression. Find out more of the differences between a resume and a cover letter. There are three general types of cover letters: The application letter which responds to a known job opening (review samples) The prospecting letter which inquires about possible positions (review samples) The networking letter which requests information and assistance in your job search (review samples) Your cover letter should be designed specifically for each purpose outlined above as well as for each position you seek. Do not design a form letter and send it to every potential employer (you know what you do with junk mail!). Effective cover letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences (remember, relevance is determined by the employer's self-interest). The letter should express a high level of interest and knowledge about the position. Keep in mind that your cover letter doesn't need to be long - a page is plenty. Here's information on how long a cover letter should be. Bottom of Form The following application letter format lists the information you need to include in the job application letter you send with your resume. Use this as a guideline to create customized application letters to send to employers. Information Technology Technician 01/2000 to 10/2002 Company Name City , State Provided computer help desk support via telephone communications with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Information Technology Technician 02/1996 to 01/2000 Company Name City , State Provided computer help desk support and technical training on hardware/software to end users. Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network. Performed set-up, break-down, and transport of agency equipment on an as-needed basis. Personal Information Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with Skills Accounting, administrative, agency, Basic Programming, Bookkeeping, Business Communication, hardware, Finance, fundraising, help desk support, help desk, IBM, IBM Software, inventory, letters, Lotus 2.1, Macros, Marketing, mail, Office, MS-DOS, Network, networking, Novell Netware, Novell Netware 4.11, page, Programming, express, Shorthand, technical training, telephone, troubleshooting, Typing, Word Processing, WordPerfect 5.1, written Additional Information Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with Job Application Letter Format Contact Information Name Address City, State, Zip Code Phone Number Email Address Date Employer Contact Information (if you have it) Name Title Company Address City, State, Zip Code Salutation Dear Mr./Ms. Last Name, (leave out if you don't have a contact) Body of Application Letter The body of your application letter lets the employer know what position you are applying for, why the employer should select you for an interview, and how you will follow-up. First Paragraph The first paragraph of your letter should include information on why you are writing. Mention the job you are applying for and where you found the job listing. Include the name of a mutual contact, if you have one. Middle Paragraph(s) The next section of your application letter should describe what you have to offer the employer Application Letter Template Contact Information The first section of your letter should include information on how the employer can contact you. If you have contact information for the employer, include that. Otherwise, just list your information. Your Personal Information FirstName LastName Street Address City, State, Zip Code Phone Number Email Address Date Education KnowledgeSoft, Inc., Mechanicsburg, PA, 3/1997 Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration 12 1993 Shippensburg University of Pennsylvania City , State B.S.B.A : Business Administration/Office Administration 12 1993 John L. Grove College of Business Business Administration/Office Administration Business Communication, Business Programming, Marketing, Finance, IBM Software Applications, and Management A.A 5 1991 Harrisburg Area Community College City , State GPA: GPA: 3.11 Accounting, IBM Software Applications, Intermediate Lotus 2.1, Advanced Lotus 2.1 Macros, MS-DOS Commands, IBM Basic Programming, Advanced WordPerfect 5.1, and Novell Netware GPA: 3.11 Academics/Business 1 1988 East Pennsboro Area High School City , State Academics/Business Typing, Word Processing, Office Procedures, Bookkeeping, and Shorthand Recipient of Award for East Pennsboro Most Outstanding Business Student ","
PRODUCTION ASSOCIATE
Summary
Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. Complimentary Close Sincerely, Signature The following application letter template lists the information you need to include in the letter you submit with your resume when applying for a job. Use the application template as a guideline to create customized letters to send to employers with your resume. Then review letter samples to get ideas on writing your own application letters. The first paragraph of your job application letter should include information on why you are writing. Mention the job you are applying for and where you found the position. If you have a contact at the company, include it. Middle Paragraphs: The next section of your cover letter should describe what you have to offer the company. Make strong connections between your abilities and the requirements listed in the job posting. Mention specifically how your skills and experience match the job. Expand on the information in your resume, don't just repeat it. Try to support each statement you make with a piece of evidence. Use several shorter paragraphs or bullets rather than one large block of text. Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. State that you will do so and indicate when (one week's time is typical). You may want to reduce the time between sending out your resume and follow up if you fax or email it. View More Free Email Newsletter Top of Form Let About.com send you the latest from our Job Searching Expert. You can opt-out at any time. Please refer to our privacy policy for contact information. Bottom of Form Copyright Alison Doyle This cover letter takes the position requirements and matches the applicant's skills to those requirements. This way, the resume reviewer can see the candidate's relevant qualifications at a glance. Sample Targeted Cover Letter Your Name Your Address Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name: I am interested in the Coordinator position advertised on XYZ. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for this job opening. My skills are an ideal match for this position. Your Requirements: Responsible for evening operations in Student Center and other facilities, including managing registration, solving customer problems, dealing with risk management and emergencies, enforcement of department policies. Assists with hiring, training, and management of staff. Coordinate statistics and inventory. Experience in the supervision of student staff and strong interpersonal skills are also preferred. Valid Minnesota driver's license with good driving record. Ability to travel to different sites required. Experience in collegiate programming and management. My Qualifications: Register students for courses, design and manage program software, solve customer problems, enforce department policies, and serve as a contact for students, faculty, and staff. Hiring, training, scheduling and management of staff, managing supply inventory, and ordering. Minnesota driver's license with NTSA defensive driving certification. Extensive experience in collegiate programming and management. Excellent interpersonal and communication skills. I appreciate your taking the time to review my credentials and experience. Again, thank you for your consideration. Sincerely, Your Signature (for hard copy letter) Your Typed Name INFORMATION TECHNOLOGY TECHNICIAN TIER ONE TECHNICAL SUPPORT - HELP DESK TECHNICIAN Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
Accomplishments
  • Begin your letter greeting with ""Dr./Mr./Ms.
  • Last Name."" If you do not know the employer's last name, simply write ""Dear Hiring Manager"" or leave the greeting off the letter and start with the first paragraph.
  • Body of Letter First Paragraph: Why you are writing - mention the job you are applying for and where you found the listing.
  • Middle Paragraph(s): What you have to offer the employer - mention why your skills and experience are a good fit for the job.
  • Last Paragraph: Say thank you to the hiring manager for considering you and note how you will follow up.
  • Signature End your cover letter with your signature, handwritten, followed by your typed name.
  • If this is an email, simply include your typed name, followed by your contact information.
  • When you are writing letters, it's important to select a font that is clear and easy to read.
  • Here's how to choose a letter font that is professional and readable, as well as how to choose the appropriate font size for your letter.
  • It is important to select a font that is large enough so that the reader doesn't have to squint to read your letter, but not so big that your letter doesn't fit well on a page.
  • Use a Basic Font Using a simple font will ensure that your letter is easy to read.
  • Basic fonts like Arial, Verdana, and Times New Roman work well.
  • Depending on how much content you have in your letter select a 10 or 12 point font size.
  • It's best if you can format your letter so it fits on one page.
  • Regardless of the font size you select, there needs to be space at the top of the letter and between each paragraph and each section of your cover letter.
  • Here's how to space your cover letter.
  • When you are using Microsoft Word, here is how to select a font for your letter and how to select the font size.
  • If you're using a different word processing program, the process is similar.
  • Select the content of your cover letter then choose a font and a font size.
  • You may need to try a couple of different sizes to make sure that your cover letter fits on a single page.
  • How to Select a Cover Letter Font Select a font from the list at the top of your document before you start writing your letter, or: Type your cover letter.
  • Highlight the content of your letter.
  • Either select the font from the pop-up window or select the font from the list at the top of the document.
Experience
Production Associate 03/2006 to Current Company Name City , State
  • cover letter typically accompanies each resume you send out.
  • Your cover letter may make the difference between obtaining a job interview or having your resume ignored, so it makes good sense to devote the necessary time and effort to writing effective cover letters.
  • A cover letter should complement, not duplicate, your resume.
  • Its purpose is to interpret the data-oriented, factual resume and add a personal touch.
  • A cover letter is often your earliest written contact with a potential employer, creating a critical first impression.
  • Find out more of the differences between a resume and a cover letter.
  • There are three general types of cover letters: The application letter which responds to a known job opening (review samples) The prospecting letter which inquires about possible positions (review samples) The networking letter which requests information and assistance in your job search (review samples) Your cover letter should be designed specifically for each purpose outlined above as well as for each position you seek.
  • Do not design a form letter and send it to every potential employer (you know what you do with junk mail!).
  • Effective cover letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences (remember, relevance is determined by the employer's self-interest).
  • The letter should express a high level of interest and knowledge about the position.
  • Keep in mind that your cover letter doesn't need to be long - a page is plenty.
  • Here's information on how long a cover letter should be.
  • Bottom of Form The following application letter format lists the information you need to include in the job application letter you send with your resume.
  • Use this as a guideline to create customized application letters to send to employers.
Information Technology Technician 01/2000 to 10/2002 Company Name City , State
  • Provided computer help desk support via telephone communications with end-users.
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
Information Technology Technician 02/1996 to 01/2000 Company Name City , State
  • Provided computer help desk support and technical training on hardware/software to end users.
  • Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network.
  • Performed set-up, break-down, and transport of agency equipment on an as-needed basis.
Personal Information
Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with
Skills
Accounting, administrative, agency, Basic Programming, Bookkeeping, Business Communication, hardware, Finance, fundraising, help desk support, help desk, IBM, IBM Software, inventory, letters, Lotus 2.1, Macros, Marketing, mail, Office, MS-DOS, Network, networking, Novell Netware, Novell Netware 4.11, page, Programming, express, Shorthand, technical training, telephone, troubleshooting, Typing, Word Processing, WordPerfect 5.1, written
Additional Information
  • Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with
  • Job Application Letter Format Contact Information Name Address City, State, Zip Code Phone Number Email Address Date Employer Contact Information (if you have it) Name Title Company Address City, State, Zip Code Salutation Dear Mr./Ms. Last Name, (leave out if you don't have a contact) Body of Application Letter The body of your application letter lets the employer know what position you are applying for, why the employer should select you for an interview, and how you will follow-up. First Paragraph The first paragraph of your letter should include information on why you are writing. Mention the job you are applying for and where you found the job listing. Include the name of a mutual contact, if you have one. Middle Paragraph(s) The next section of your application letter should describe what you have to offer the employer
  • Application Letter Template Contact Information The first section of your letter should include information on how the employer can contact you. If you have contact information for the employer, include that. Otherwise, just list your information. Your Personal Information FirstName LastName Street Address City, State, Zip Code Phone Number Email Address Date
Education
KnowledgeSoft, Inc., Mechanicsburg, PA, 3/1997 Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration 12 1993 Shippensburg University of Pennsylvania City , State
B.S.B.A : Business Administration/Office Administration 12 1993 John L. Grove College of Business Business Administration/Office Administration
Business Communication, Business Programming, Marketing, Finance, IBM Software Applications, and Management
A.A 5 1991 Harrisburg Area Community College City , State GPA: GPA: 3.11 Accounting, IBM Software Applications, Intermediate Lotus 2.1, Advanced Lotus 2.1 Macros, MS-DOS Commands, IBM Basic Programming, Advanced WordPerfect 5.1, and Novell Netware GPA: 3.11
Academics/Business 1 1988 East Pennsboro Area High School City , State Academics/Business Typing, Word Processing, Office Procedures, Bookkeeping, and Shorthand Recipient of Award for East Pennsboro Most Outstanding Business Student
" 10641230,INFORMATION-TECHNOLOGY,"A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client and server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring","Lyons Township, Associate of Science, Information Technology, High School Diploma","IT management, Information Technology Consultant"," IT MANAGEMENT Career Overview Detail-oriented professional with extensive Information Technology experience in hardware and software troubleshooting/management. With additional experience in networking, task automation, server technologies, digital graphic design, client + server side programming technologies and popular industry software packages including Microsoft Office and Adobe Creative Suite. Qualifications Education and certificates Troubleshooting q CompTIA A+ certified (2012) q Advanced troubleshooting q CompTIA Net+ certification class q Virus and spyware removal q MCSA certification class q Computer diagnostics and repair q Web Development I + II class q Gaming console repair and q Digital media manipulation class modification q Java programming class q Mobile device repair q Hardware support and Programming and Web troubleshooting q HTML - HTML5 q Optimizing and performance tuning q XML q Audio and video technologies q CSS - CSS3 q Medical technology installation and q JavaScript troubleshooting q Command Line q Java Management q ActionScript q Hardware and software upgrade q PHP planning q Database servers q Documentation q Android mobile application q Organization development q Multi-project priority management q Content Management Systems (CMS) Operating Systems q Website enhancement q Windows 95 - 8 q Storyboarding q Windows Server 2003 - 8 q Search Engine Optimization (SEO) q Windows Phone 7.0 - 8.0 q Social Media and marketing q Multiple Linux Distributions q Ubuntu 10.04 LTS - 12.10 Networking q Android 1.0 - 4.0.4 q Cloud computing q Mac OS X v10.0 - v10.8 q Server management q IOS 1.0 - 6.1 q Active directory q Remote connection technologies Programs q Proficiency in numerous protocols q Microsoft Office 2010 including TCP/IP q Small business management q Information security software (client and server) q Wireless technologies q Adobe Creative Suite 5 q Telephony technologies q Wiring and Network engineering Graphics and Media q Photo enhancing Electronics q Brochure and newsletter formatting q Electronic circuits and components q Audio and video editing q Circuit diagrams and Prototyping q Logo and business card q Logic, electronic and computational algorithms q Electromagnetisms and waves q Quantum particle mechanics q As well as many miscellaneous IT q Energy and electrical alternatives skills. (Solar) Accomplishments Rebuilt a client's website from the ground up and increased monthly hits from 3422 to 40884 in a matter of a few months. Designed, priced, built, and installed a complete information system upgrade for a client; including networking devices, wiring, client computers, server and software. Diagrammed, prototyped, and assembled a portable USB phone charger outputting optimal voltage and amperage, with circuits and components small enough to all fit in an Altoids tin. It allows next to unlimited portable phone charging due to the device itself being recharged by a small solar panel on the top. Automated and streamlined daily office tasks for client using Batch Scripting. Troubleshot medical technology including X-ray machines and medical industry client and server software (Eaglesoft). Information Technology project management experience. Programmed a cloud storage website allowing a client access to a shared home network drive from any browser, anywhere. It includes security login, uploading and downloading. Work Experience IT management March 2012 to November 2012 Company Name － City , State In charge of planning, budgeting, and executing all IT projects.In addition to office troubleshooting, building/managing the company website and designing/updating the business's electronic newsletter. Information Technology Consultant July 2011 to February 2012 Company Name － State Contracted IT consulting work from client computer repair to network expansion. May 2011 to July 2011 Company Name － City , State In charge of company website management, social media administration, as well as assisting in administrative tasks. Education and Training Associate of Science : Information Technology , 2014 Lyons Township － City , State , United States Information Technology High School Diploma General Education Coursework in computer science all 4 years GPA: Diamond Achievement Academic award * Honor Roll Diamond Achievement Academic award * Honor Roll Skills A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client and server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring ","
IT MANAGEMENT
Career Overview
Detail-oriented professional with extensive Information Technology experience in hardware and software troubleshooting/management. With additional experience in networking, task automation, server technologies, digital graphic design, client + server side programming technologies and popular industry software packages including Microsoft Office and Adobe Creative Suite.
Qualifications
Education and certificates Troubleshooting q CompTIA A+ certified (2012) q Advanced troubleshooting q CompTIA Net+ certification class q Virus and spyware removal q MCSA certification class q Computer diagnostics and repair q Web Development I + II class q Gaming console repair and q Digital media manipulation class modification q Java programming class q Mobile device repair q Hardware support and Programming and Web troubleshooting q HTML - HTML5 q Optimizing and performance tuning q XML q Audio and video technologies q CSS - CSS3 q Medical technology installation and q JavaScript troubleshooting q Command Line q Java Management q ActionScript q Hardware and software upgrade q PHP planning q Database servers q Documentation q Android mobile application q Organization development q Multi-project priority management q Content Management Systems (CMS) Operating Systems q Website enhancement q Windows 95 - 8 q Storyboarding q Windows Server 2003 - 8 q Search Engine Optimization (SEO) q Windows Phone 7.0 - 8.0 q Social Media and marketing q Multiple Linux Distributions q Ubuntu 10.04 LTS - 12.10 Networking q Android 1.0 - 4.0.4 q Cloud computing q Mac OS X v10.0 - v10.8 q Server management q IOS 1.0 - 6.1 q Active directory q Remote connection technologies Programs q Proficiency in numerous protocols q Microsoft Office 2010 including TCP/IP q Small business management q Information security software (client and server) q Wireless technologies q Adobe Creative Suite 5 q Telephony technologies q Wiring and Network engineering Graphics and Media q Photo enhancing Electronics q Brochure and newsletter formatting q Electronic circuits and components q Audio and video editing q Circuit diagrams and Prototyping q Logo and business card q Logic, electronic and computational algorithms q Electromagnetisms and waves q Quantum particle mechanics q As well as many miscellaneous IT q Energy and electrical alternatives skills. (Solar)
Accomplishments
  • Rebuilt a client's website from the ground up and increased monthly hits from 3422 to 40884 in a matter of a few months.
  • Designed, priced, built, and installed a complete information system upgrade for a client; including networking devices, wiring, client computers, server and software.
  • Diagrammed, prototyped, and assembled a portable USB phone charger outputting optimal voltage and amperage, with circuits and components small enough to all fit in an Altoids tin.
  • It allows next to unlimited portable phone charging due to the device itself being recharged by a small solar panel on the top.
  • Automated and streamlined daily office tasks for client using Batch Scripting.
  • Troubleshot medical technology including X-ray machines and medical industry client and server software (Eaglesoft).
  • Information Technology project management experience.
  • Programmed a cloud storage website allowing a client access to a shared home network drive from any browser, anywhere.
  • It includes security login, uploading and downloading.
Work Experience
IT management
March 2012 to November 2012 Company Name － City , State
  • In charge of planning, budgeting, and executing all IT projects.In addition to office troubleshooting, building/managing the company website and designing/updating the business's electronic newsletter.
Information Technology Consultant
July 2011 to February 2012 Company Name － State
  • Contracted IT consulting work from client computer repair to network expansion.
May 2011 to July 2011 Company Name － City , State
  • In charge of company website management, social media administration, as well as assisting in administrative tasks.
Education and Training
Associate of Science : Information Technology , 2014 Lyons Township － City , State , United States Information Technology
High School Diploma General Education
Coursework in computer science all 4 years GPA: Diamond Achievement Academic award * Honor Roll Diamond Achievement Academic award * Honor Roll
Skills
A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client and server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring
" 10265057,INFORMATION-TECHNOLOGY,"Microsoft office/Office for Mac, pages, numbers, keynote, Ansoft Designer, AWR Microwave Office, Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, C/C++, Python, Java, Matlab, LabView, SPICE, NI Multisim, Eagle, PCB Artiest","PURDUE UNIVERSITY, M.S : Electrical and Computer Engineering, PURDUE UNIVERSITY, B.S : Electrical and Computer Engineering","RF Systems Engineer, System Data Analyst, Electrical/Validation Engineer"," WORKING RF SYSTEMS ENGINEER Qualifications Microsoft office/Office for Mac, pages, numbers, keynote · RF/Microwave software: Ansoft Designer, AWR Microwave Office. · RF test instruments: Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, etc. · Programming language: C/C++, Python, Java, Matlab, and LabView · Circuit design software: SPICE, NI Multisim · PCB design software: Eagle, PCB Artiest Experience Working RF Systems Engineer May 2014 to Current Company Name Qualification · Multidisciplinary background: RF hardware designs, manufacturing operations and data analyst. Summary · Experienced in developing hardware's DFM procedures, checklists and requirements to subcontractors · Perform EVT, DVT, PVT verifications and utilize FA process to drive root cause from system to unit level · Team leader on multiple end-to-end technical project design, development, testing and validation · Manage Test/Production readiness reviews and drives quality requirement for post-ramp qualification · Ability to manage multiple projects simultaneously, self-starter with innovation and sharp attention to details Experiences - New RF systems introduction on satellite communication architecture designs and proposals - Define RF hardware unit DFM procedures and requirements for Antenna, receivers, filters, and amplifiers - Lead suppliers by providing technical design specifications and testing requirements to meet SSL standards - Utilize FA process to monitor overall project field performance. Audits and DFM reviews on-site with suppliers - Investigated the algorithm to optimize the overall RF system performance for design, manufacturing and testing - Perform EVT, DVT and PVT validations and quality measurements for satellite assembly at system and unit levels - Drive and track closure on any RF components and modules NCs and issues impact to production readiness - Work with cross-functional teams to execute completion of satellite system design to fulfill contract requirement - Generate cascade RF performance prediction analyses (i.e. NF, Gain, IP3, 1dB-Comp, spurious, etc) - Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results - Monitor and measure manufacturing processes to reduce losses, decrease time span and improve quality. System Data Analyst August 2011 to December 2013 Company Name Prioritize and extract big data from Purdue University's SQL database and maintain its accuracy and completeness - Develop and implement data collection systems strategies that optimize statistical efficiency and data quality - Data manipulation language SQL commands and utilize statistical tools including Excel, SAS, and SPSS. Create complex charts and temporarily databases, perform data mining, and develop pivot tables for publication - Design and customize reports based upon data structure and determine additional data collection requirements - Provide documentation based on audit and report criteria to investigators and research staff - Serve as a resource for non-routine inquiries such as requests for statistics or surveys. Electrical/Validation Engineer May 2011 to August 2011 Company Name Develop and maintain data requirement for PCBA EVT, DVT, and PVT assembly for touch-pads - Design and implement automated test for sensitivity, packrat, hovering, profiles, ripple, GSM, EMI, and ESD - Monitor manufacturer IC packaging test yields and field return failure data to identify root cause - Develop in-depth reliability testing procedures: storage, thermal stock, drop and tap tests - Perform debug and troubleshooting of product in house and at contract manufacturer site for support - Contribute in manufacturing diagnostic reviews to improve overall debug process more efficiently and effectively - Support internal and external customer related to lab data collection and verification of an application issue. Education M.S : Electrical and Computer Engineering , Dec. 2013 PURDUE UNIVERSITY GPA: GPA: 3.9/4.0 Electrical and Computer Engineering GPA: 3.9/4.0 B.S : Electrical and Computer Engineering , Dec. 2011 GPA: GPA: 3.2/4.0 Electrical and Computer Engineering GPA: 3.2/4.0 Thesis The Design and Evaluation of a 5.8 GHz Laptop-Based Radar System Publication · Innovative laptop radar design to operate in both FMCW and CW mode · Doppler shift (DTI), ranging (RTI), and SAR measurement capability · Operate in ISM frequency band with +13dBm transmitting power · Data acquisition and signal processing using Matlab Skills big data, C, C++, charts, Circuit design, hardware, Data acquisition, data analyst, data collection, data mining, databases, database, dBm, DTI, design software, documentation, functional, GSM, innovation, Java, LabView, Team leader, Logic Analyzer, Mac, manufacturing processes, Matlab, Excel, Microsoft office, Office, Microwave, Radar, NCs, Network, dB, packaging, pivot tables, Programming, project design, proposals, Publication, Python, quality, requirement, research, SAS, self-starter, Spectrum analyzer, SPSS, SQL, SSL, statistics, surveys, system design, troubleshooting, validation ","
WORKING RF SYSTEMS ENGINEER
Qualifications
Microsoft office/Office for Mac, pages, numbers, keynote · RF/Microwave software: Ansoft Designer, AWR Microwave Office. · RF test instruments: Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, etc. · Programming language: C/C++, Python, Java, Matlab, and LabView · Circuit design software: SPICE, NI Multisim · PCB design software: Eagle, PCB Artiest
Experience
Working RF Systems Engineer
May 2014 to Current Company Name
  • Qualification · Multidisciplinary background: RF hardware designs, manufacturing operations and data analyst.
  • Summary · Experienced in developing hardware's DFM procedures, checklists and requirements to subcontractors · Perform EVT, DVT, PVT verifications and utilize FA process to drive root cause from system to unit level · Team leader on multiple end-to-end technical project design, development, testing and validation · Manage Test/Production readiness reviews and drives quality requirement for post-ramp qualification · Ability to manage multiple projects simultaneously, self-starter with innovation and sharp attention to details Experiences - New RF systems introduction on satellite communication architecture designs and proposals - Define RF hardware unit DFM procedures and requirements for Antenna, receivers, filters, and amplifiers - Lead suppliers by providing technical design specifications and testing requirements to meet SSL standards - Utilize FA process to monitor overall project field performance.
  • Audits and DFM reviews on-site with suppliers - Investigated the algorithm to optimize the overall RF system performance for design, manufacturing and testing - Perform EVT, DVT and PVT validations and quality measurements for satellite assembly at system and unit levels - Drive and track closure on any RF components and modules NCs and issues impact to production readiness - Work with cross-functional teams to execute completion of satellite system design to fulfill contract requirement - Generate cascade RF performance prediction analyses (i.e.
  • NF, Gain, IP3, 1dB-Comp, spurious, etc) - Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results - Monitor and measure manufacturing processes to reduce losses, decrease time span and improve quality.
System Data Analyst
August 2011 to December 2013 Company Name
  • Prioritize and extract big data from Purdue University's SQL database and maintain its accuracy and completeness - Develop and implement data collection systems strategies that optimize statistical efficiency and data quality - Data manipulation language SQL commands and utilize statistical tools including Excel, SAS, and SPSS.
  • Create complex charts and temporarily databases, perform data mining, and develop pivot tables for publication - Design and customize reports based upon data structure and determine additional data collection requirements - Provide documentation based on audit and report criteria to investigators and research staff - Serve as a resource for non-routine inquiries such as requests for statistics or surveys.
Electrical/Validation Engineer
May 2011 to August 2011 Company Name
  • Develop and maintain data requirement for PCBA EVT, DVT, and PVT assembly for touch-pads - Design and implement automated test for sensitivity, packrat, hovering, profiles, ripple, GSM, EMI, and ESD - Monitor manufacturer IC packaging test yields and field return failure data to identify root cause - Develop in-depth reliability testing procedures: storage, thermal stock, drop and tap tests - Perform debug and troubleshooting of product in house and at contract manufacturer site for support - Contribute in manufacturing diagnostic reviews to improve overall debug process more efficiently and effectively - Support internal and external customer related to lab data collection and verification of an application issue.
Education
M.S : Electrical and Computer Engineering , Dec. 2013 PURDUE UNIVERSITY GPA: GPA: 3.9/4.0 Electrical and Computer Engineering GPA: 3.9/4.0
B.S : Electrical and Computer Engineering , Dec. 2011 GPA: GPA: 3.2/4.0 Electrical and Computer Engineering GPA: 3.2/4.0 Thesis The Design and Evaluation of a 5.8 GHz Laptop-Based Radar System Publication · Innovative laptop radar design to operate in both FMCW and CW mode · Doppler shift (DTI), ranging (RTI), and SAR measurement capability · Operate in ISM frequency band with +13dBm transmitting power · Data acquisition and signal processing using Matlab
Skills
big data, C, C++, charts, Circuit design, hardware, Data acquisition, data analyst, data collection, data mining, databases, database, dBm, DTI, design software, documentation, functional, GSM, innovation, Java, LabView, Team leader, Logic Analyzer, Mac, manufacturing processes, Matlab, Excel, Microsoft office, Office, Microwave, Radar, NCs, Network, dB, packaging, pivot tables, Programming, project design, proposals, Publication, Python, quality, requirement, research, SAS, self-starter, Spectrum analyzer, SPSS, SQL, SSL, statistics, surveys, system design, troubleshooting, validation
" 30223363,INFORMATION-TECHNOLOGY,"SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects, SQL, UML, C, C++, Core Java, Perl, HTML, XML, PHP, Windows XP/Vista/7, Linux, Netezza, MS SQL Server 2005/2008, Oracle 9i/10g, Database Marketing, CRM, Quality Control, Project Management, Data Analysis, Business Requirements, Campaign Management, Gap Analysis, Root Cause Analysis, Requirements Gathering, Documentation, Microsoft SharePoint, Data Integration, Functional Specifications, Business Intelligence","University of Maryland, MS in Information Management, Mumbai University, B.E in Computer Engineering","Business Systems Analyst I, IT Analyst Intern, IT Support"," BUSINESS SYSTEMS ANALYST I Qualifications TECHNICAL SKILLS: Business Applications: SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects Languages: SQL, UML,C, C++ , Core Java , Perl Web Development: HTML, XML, PHP Operating Systems: Windows XP/Vista/7, Linux Databases: Netezza, MS SQL Server 2005/2008, Oracle 9i/10g Accomplishments Organized workshops for SQL Server 2005 during the technical fest at Mumbai University Active member of Student Council of Asian Students at University of Maryland. Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Information Technology, Database and Data Warehouse Developers) to support the solution delivery process Work closely with clients to understand their marketing goals, design their marketing databases, facilitate optimum segmentation and provide platforms and reports to measure their marketing ROI. Involved in designing and rolling out global marketing databases (North America, Europe and Middle East, Latin America) and thus well versed with Customer Data Integration and international data hygiene and standardization concepts. Enable the client to generate reports for Measuring ROI, effective channels , successful campaigns and optimum segments , trend analysis etc using tools like Business Objects Sound understanding of a projects life cycle, from demand generation to understanding the customer requirement and converting it into technical specifications and finally implementing the project. Jusitn: - Served as subject matter expert on marketing data and database design for European and Asia Pacific regions Involved the support of client requests such as adhoc reporting and campaign execution. Also responsible for identifying gaps in deployed functionality and building necessary new functionality alongwith correcting issues with current solution -data integration,data hygiene, cleansing CDI -created marketing programs based on client's requirements -supported existing solution on daily basis for any data or functionality issues -supervised change requests from development to implementation and performed QA on deliverables before handoff to client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution and reporting Responsibilities: -Support of the deployed CRM database solution for Latin America region of Fortune 500 company focusing on Public and Large enterprises -Executed marketing programs on a weekly basis Work Experience Company Name Business Systems Analyst I 09/2014 to Current Acted as lead BSA on client team to drive consistency and support projects spanning multiple regional databases and support teams Primary contact for client, client partners and other stakeholders, managing daily responsibilities associated with delivering multi-channel database marketing programs. Responsibilities include working with client and other stake holders to understand marketing program objectives and business rules that help define the metrics for program measurement Partner with the client, client partners and other stakeholders to define campaign audience requirements, program specifications and business requirements Project: SMB CRM Marketing Database Solution Maintaining global marketing data for advanced targeting and segmentation to drive optimal business results - Gathered and analyzed business requirements provided by client to draft detailed project specifications and lead developers through development and QA process - Managed primary ownership for creating artifacts like Business Requirement Document and Functional Requirement Documents - Performed gap analysis and Root Cause analysis for data issues and functionality and ensured client satisfaction Project: Consumer Global Marketing Database Solution CRM solution for Latin America region of Fortune 500 High Tech company supporting data integration, marketing program execution, reporting and analytics - Led change requests within the cross-functional teams using the defined change management process ensuring timely deployment - Analyzed complex client data using Merkle's in-house methodologies and provided recommendations to improve marketing programs performance - Created automated processes minimizing the run-time and increased efficiency of database update and campaign deliveries Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies Interacted with development and QA teams to ensure timely delivery of project deliverables while managing project timeline and communicating adjustments and issues to program management. Responsibilities included creating documentation to detail functional requirements, technical solution design, code review, implementation and QA deliverables before handoff to client Project: Dell Financial Services Project is a service provided through Dell that provides credit line accounts to Dell customers that qualify. integrated database solution that allows us to use their customer data in Consumer marketing campaigns - Led project change requests throughout a full solution lifecycle performing requirements gathering, process documentation, data analysis and quality control - Lead solution discovery sessions with client stakeholders as a means to illicit solution requirements -Set up data load and automated processing of data extracts on a weekly basis -Responsible for process documentation consisting of Business requirements and functional requirements - Source to Target mapping and data dictionary -Designed and implemented email marketing campaigns for Canada region as per client's specifications -Created email marketing campaign targeting customers based on credit line account information - Reported on campaign attribution, performance, key metrics Interface with the client, marketing vendors, and cross-functional teams within Merkle on solution delivery and new project development Perform requirements gathering for change requests and maintain all documentation Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail Support campaign management process to develop business goals, campaign requirements and campaign metrics. Build and maintain client reports relating to data quality and campaign measurement Work with Solution and Account Lead to define project scope, level of effort and timeline Work closely with the delivery team (including system software engineers, QA, regression test teams, and the product manager) ensure that your clients' solution is created with exceptional quality. - Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational & public relations program deployments Provide input to Project Management regarding schedule, level of effort , project scope Manage client communication and expectation setting Lead change requests from initiation to delivery Interface with the client and multi-disciplinary teams within Merkle to support the solution delivery process Take direction from Project Management regarding schedule, scope, and cost tradeoffs Assist with the delivery of the system into production by designing and supporting the formal client acceptance process, according to Merkle's defined standards Accurately document requirements and acceptance criteria for a Merkle Marketing solutions Perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis of data in the database to support the requirements process Company Name IT Analyst Intern 05/2011 to 12/2011 Assisted IT Admin for managing user access rights, user groups and documentation upload on MS SharePoint Analyzed business applications to determine if changes or upgrades are required by business users or processes Gathered business requirements and converted them into detailed technical and functional specifications Served as a technical liaison between end-users & application vendors to obtain solutions for application issues using HEAT ticketing system Tested vendor solutions and newly modified systems to ensure they meet client specifications Generate customized reports using Business Intelligence tools to meet user requirements Company Name IT Support 05/2010 to 07/2010 Used Sys-Aid ticketing software for handling service requests from library staff Responsible for troubleshooting and maintenance of hardware and software devices Maintained Local Area Network of UM Libraries and performed Ghosting, G-Disking processes Education and Training MS : Information Management University of Maryland MS in Information Management (Dec 2011) University of Maryland GPA 3.67 /4.0 Relevant Courses: Database Design, Web Enabled Databases (PHP), Information Architecture, Management of Information and Services, Project Performance Measurement, System and Software Requirements B.E : Computer Engineering Mumbai University B.E in Computer Engineering (May 2009) Mumbai University First Division Specialties: Professional Affiliations Active member of Student Council of Asian Students at University of Maryland Skills Database, Marketing, Systems Analyst, Project Management, Business Requirements, Solutions, Metrics, Qa, Documentation, Accountable For, Accounts To, Adjustments, And Account, Basis, Campaign Management, Client Communication, Clients, Consumer Marketing, Credit, Data Analysis, Data Quality, Financial Services, Mapping, Marketing Analysis, Marketing Campaign, Marketing Research, Process Documentation, Product Manager, Program Management, Public Relations, Quality Control, Requirements Gathering, Topo, Databases, Bsa, Business Systems Analysis, Change Management, Crm, Crm Marketing, Customer Relationship Management, Data Integration, Database Marketing, Deployment, Gap Analysis, Integration, Integrator, Qa Process, Root Cause Analysis, Satisfaction, Segmentation, Access, Business Intelligence, Functional Specifications, Liaison, Microsoft Sharepoint, Ms Sharepoint, Sharepoint, User Access, Writing Functional, C++, Data Warehouse, Front End, Front End Design, Front-end, Html, Informatica, Java, Lamp, Lamp Stack, Life Cycle, Linux, Microsoft Project, Ms Project, Ms Sql Server, Ms Sql Server 2005, Ms Visio, Mysql, Oracle, Perl, Rational, Rational Rose, Roi, Sap, Sorting, Sql, Sql Server, Sql Server 2005, Subject Matter Expert, Technical Specifications, Translated, Uml, Visio, Warranty, Windows Xp, Xml, Ghosting, It Support, Maintenance, Architecture, Database Design, Information Architecture, Php, Software Requirements ","
BUSINESS SYSTEMS ANALYST I
Qualifications
TECHNICAL SKILLS: Business Applications: SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects Languages: SQL, UML,C, C++ , Core Java , Perl Web Development: HTML, XML, PHP Operating Systems: Windows XP/Vista/7, Linux Databases: Netezza, MS SQL Server 2005/2008, Oracle 9i/10g
Accomplishments
  • Organized workshops for SQL Server 2005 during the technical fest at Mumbai University Active member of Student Council of Asian Students at University of Maryland. Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Information Technology, Database and Data Warehouse Developers) to support the solution delivery process
  • Work closely with clients to understand their marketing goals, design their marketing databases, facilitate optimum segmentation and provide platforms and reports to measure their marketing ROI.
  • Involved in designing and rolling out global marketing databases (North America, Europe and Middle East, Latin America) and thus well versed with Customer Data Integration and international data hygiene and standardization concepts. Enable the client to generate reports for Measuring ROI, effective channels , successful campaigns and optimum segments , trend analysis etc using tools like Business Objects Sound understanding of a projects life cycle, from demand generation to understanding the customer requirement and converting it into technical specifications and finally implementing the project. Jusitn: - Served as subject matter expert on marketing data and database design for European and Asia Pacific regions Involved the support of client requests such as adhoc reporting and campaign execution. Also responsible for identifying gaps in deployed functionality and building necessary new functionality alongwith correcting issues with current solution -data integration,data hygiene, cleansing CDI -created marketing programs based on client's requirements -supported existing solution on daily basis for any data or functionality issues -supervised change requests from development to implementation and performed QA on deliverables before handoff to client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution and reporting Responsibilities: -Support of the deployed CRM database solution for Latin America region of Fortune 500 company focusing on Public and Large enterprises -Executed marketing programs on a weekly basis
Work Experience
Company Name Business Systems Analyst I 09/2014 to Current
  • Acted as lead BSA on client team to drive consistency and support projects spanning multiple regional databases and support teams
  • Primary contact for client, client partners and other stakeholders, managing daily responsibilities associated with delivering multi-channel database marketing programs.
  • Responsibilities include working with client and other stake holders to understand marketing program objectives and business rules that help define the metrics for program measurement
  • Partner with the client, client partners and other stakeholders to define campaign audience requirements, program specifications and business requirements Project: SMB CRM Marketing Database Solution
  • Maintaining global marketing data for advanced targeting and segmentation to drive optimal business results - Gathered and analyzed business requirements provided by client to draft detailed project specifications and lead developers through development and QA process - Managed primary ownership for creating artifacts like Business Requirement Document and Functional Requirement Documents - Performed gap analysis and Root Cause analysis for data issues and functionality and ensured client satisfaction Project: Consumer Global Marketing Database Solution
  • CRM solution for Latin America region of Fortune 500 High Tech company supporting data integration, marketing program execution, reporting and analytics - Led change requests within the cross-functional teams using the defined change management process ensuring timely deployment - Analyzed complex client data using Merkle's in-house methodologies and provided recommendations to improve marketing programs performance - Created automated processes minimizing the run-time and increased efficiency of database update and campaign deliveries Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies
  • Interacted with development and QA teams to ensure timely delivery of project deliverables while managing project timeline and communicating adjustments and issues to program management.
  • Responsibilities included creating documentation to detail functional requirements, technical solution design, code review, implementation and QA deliverables before handoff to client Project: Dell Financial Services Project is a service provided through Dell that provides credit line accounts to Dell customers that qualify. integrated database solution that allows us to use their customer data in Consumer marketing campaigns - Led project change requests throughout a full solution lifecycle performing requirements gathering, process documentation, data analysis and quality control - Lead solution discovery sessions with client stakeholders as a means to illicit solution requirements -Set up data load and automated processing of data extracts on a weekly basis -Responsible for process documentation consisting of Business requirements and functional requirements - Source to Target mapping and data dictionary -Designed and implemented email marketing campaigns for Canada region as per client's specifications -Created email marketing campaign targeting customers based on credit line account information - Reported on campaign attribution, performance, key metrics Interface with the client, marketing vendors, and cross-functional teams within Merkle on solution delivery and new project development Perform requirements gathering for change requests and maintain all documentation Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail Support campaign management process to develop business goals, campaign requirements and campaign metrics. Build and maintain client reports relating to data quality and campaign measurement Work with Solution and Account Lead to define project scope, level of effort and timeline Work closely with the delivery team (including system software engineers, QA, regression test teams, and the product manager) ensure that your clients' solution is created with exceptional quality. - Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational & public relations program deployments Provide input to Project Management regarding schedule, level of effort , project scope Manage client communication and expectation setting Lead change requests from initiation to delivery Interface with the client and multi-disciplinary teams within Merkle to support the solution delivery process Take direction from Project Management regarding schedule, scope, and cost tradeoffs Assist with the delivery of the system into production by designing and supporting the formal client acceptance process, according to Merkle's defined standards Accurately document requirements and acceptance criteria for a Merkle Marketing solutions Perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis of data in the database to support the requirements process
Company Name IT Analyst Intern 05/2011 to 12/2011 Assisted IT Admin for managing user access rights, user groups and documentation upload on MS SharePoint Analyzed business applications to determine if changes or upgrades are required by business users or processes Gathered business requirements and converted them into detailed technical and functional specifications Served as a technical liaison between end-users & application vendors to obtain solutions for application issues using HEAT ticketing system Tested vendor solutions and newly modified systems to ensure they meet client specifications Generate customized reports using Business Intelligence tools to meet user requirements
Company Name IT Support 05/2010 to 07/2010 Used Sys-Aid ticketing software for handling service requests from library staff Responsible for troubleshooting and maintenance of hardware and software devices Maintained Local Area Network of UM Libraries and performed Ghosting, G-Disking processes
Education and Training
MS : Information Management University of Maryland MS in Information Management (Dec 2011) University of Maryland GPA 3.67 /4.0 Relevant Courses: Database Design, Web Enabled Databases (PHP), Information Architecture, Management of Information and Services, Project Performance Measurement, System and Software Requirements
B.E : Computer Engineering Mumbai University B.E in Computer Engineering (May 2009) Mumbai University First Division Specialties:
Professional Affiliations
Active member of Student Council of Asian Students at University of Maryland
Skills
Database, Marketing, Systems Analyst, Project Management, Business Requirements, Solutions, Metrics, Qa, Documentation, Accountable For, Accounts To, Adjustments, And Account, Basis, Campaign Management, Client Communication, Clients, Consumer Marketing, Credit, Data Analysis, Data Quality, Financial Services, Mapping, Marketing Analysis, Marketing Campaign, Marketing Research, Process Documentation, Product Manager, Program Management, Public Relations, Quality Control, Requirements Gathering, Topo, Databases, Bsa, Business Systems Analysis, Change Management, Crm, Crm Marketing, Customer Relationship Management, Data Integration, Database Marketing, Deployment, Gap Analysis, Integration, Integrator, Qa Process, Root Cause Analysis, Satisfaction, Segmentation, Access, Business Intelligence, Functional Specifications, Liaison, Microsoft Sharepoint, Ms Sharepoint, Sharepoint, User Access, Writing Functional, C++, Data Warehouse, Front End, Front End Design, Front-end, Html, Informatica, Java, Lamp, Lamp Stack, Life Cycle, Linux, Microsoft Project, Ms Project, Ms Sql Server, Ms Sql Server 2005, Ms Visio, Mysql, Oracle, Perl, Rational, Rational Rose, Roi, Sap, Sorting, Sql, Sql Server, Sql Server 2005, Subject Matter Expert, Technical Specifications, Translated, Uml, Visio, Warranty, Windows Xp, Xml, Ghosting, It Support, Maintenance, Architecture, Database Design, Information Architecture, Php, Software Requirements
" 15791766,INFORMATION-TECHNOLOGY,"A+, Active Directory, agile, Avaya, call center, Excellent communication, Hardware, contracts, critical thinking, customer service, decision-making, documentation, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, MS Outlook, Windows, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers","Colorado Technical University, Management, Project Management, University of Phoenix, Information Technology","Project Manager, Information Technology Specialist"," PROJECT MANAGER Summary Technical Support Professional skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Successful at driving financial and productivity results in fast paced environments. Highlights Windows XP/7/8, Server 2003/2008 Active Directory, MS Outlook 2007/2010 SCCM, RDC, SMS PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices Routers, Switches, Storage VPN, VOIP, Wifi Avaya PBX systems Remedy Accomplishments Exceeded monthly goals by successfully handling more than 50 calls per day. Reduced technical exceptions to management by 40% to only 15 per day. Experience 07/2013 to Current Project Manager Company Name － City , State Built and maintained successful relationships with service providers, dealers and consumers. Provided base level IT support to company personnel. Defined project deliverables and monitored status of tasks. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Monitored team progress and enforced deadlines. Partnered with [Department Name] and [Department name] to address [Issue description]. Planned, implemented and managed all project contracts, performed scheduling, risk analysis, quality control and trained staff. Key Performance: Managed 40 team members with the ability to initiate/manage cross-functional teams and multi-disciplinary projects. Increased productivity with critical thinking, decision-making and problem solving skills. Planned, organized and scheduled daily activities. Excellent communication skills to coordinate with customers, vendors, and stakeholders. Skilled in leading, negotiating and delegating abilities. Tolerant to stressed situations. 03/2004 to 07/2013 Information Technology Specialist Company Name － City , State Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. 9 years experience working as an agent to all corporate systems in the field, call center and central service office. Analyzed system problems, performed troubleshooting, ensured connectivity and trained staff. Key Performance: Managed and supported workstations on TCP/IP, VPN, and Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems. Managed and supported workstations in various locations with use of SMS (System management software) and remote tools such as VNC, RDC and Active Directory Facilitated Adds/Moves/Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO (Remote Enterprise) into operation. Maintenance & Upgrades: Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations, IP phones, Xerox copiers, HP printers and laptop computers. Performed all hardware/software upgrades servers, workstations, copiers and printers. Acted as a liaison to resolve all technical issues for vendors, managers, trainers etc. Developed and maintained documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists. Responsible for notifying users of network/system issues. Established solid work relationships with management, technical staff, vendors, end users. Education 6/2012 Master of Science : Management, Project Management Colorado Technical University GPA: GPA: 3.35 Coursework in Business, Management and Communications Management, Project Management GPA: 3.35 10/2009 Bachelor of Science : Information Technology University of Phoenix GPA: GPA: 3.53 Coursework in Distributed Computing, Networks and Databases Information Technology GPA: 3.53 Certifications CompTIA Network + Certified, 2006 A+ Hardware/Software Certified, 2006 Microsoft Corporation Microsoft Certified Professional Certified, 2006 MCSE- Windows 2000, Pasadena, CA Certified, 2000 Skills A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers ","
PROJECT MANAGER
Summary

Technical Support Professional skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Successful at driving financial and productivity results in fast paced environments.

Highlights
  • Windows XP/7/8, Server 2003/2008
  • Active Directory, MS Outlook 2007/2010
  • SCCM, RDC, SMS
  • PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices
  • Routers, Switches, Storage
  • VPN, VOIP, Wifi
  • Avaya PBX systems
  • Remedy
Accomplishments

Exceeded monthly goals by successfully handling more than 50 calls per day. Reduced technical exceptions to management by 40% to only 15 per day.

Experience
07/2013 to Current
Project Manager Company Name － City , State

  • Built and maintained successful relationships with service providers, dealers and consumers.
  • Provided base level IT support to company personnel.
  • Defined project deliverables and monitored status of tasks.
  • Delivered status reports to stakeholders for budgeting and planning purposes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Monitored costs, timescales and resources used to achieve [Goal].
  • Monitored team progress and enforced deadlines.
  • Partnered with [Department Name] and [Department name] to address [Issue description].
  • Planned, implemented and managed all project contracts, performed scheduling, risk analysis, quality control and trained staff.
  • Key Performance: Managed 40 team members with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.
  • Increased productivity with critical thinking, decision-making and problem solving skills.
  • Planned, organized and scheduled daily activities.
  • Excellent communication skills to coordinate with customers, vendors, and stakeholders.
  • Skilled in leading, negotiating and delegating abilities.
  • Tolerant to stressed situations.
03/2004 to 07/2013
Information Technology Specialist Company Name － City , State
  • Trained new employees and explained protocols clearly and efficiently.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

  • 9 years experience working as an agent to all corporate systems in the field, call center and central service office.
  • Analyzed system problems, performed troubleshooting, ensured connectivity and trained staff.
  • Key Performance: Managed and supported workstations on TCP/IP, VPN, and Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems.
  • Managed and supported workstations in various locations with use of SMS (System management software) and remote tools such as VNC, RDC and Active Directory Facilitated Adds/Moves/Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO (Remote Enterprise) into operation.
  • Maintenance & Upgrades: Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations, IP phones, Xerox copiers, HP printers and laptop computers.
  • Performed all hardware/software upgrades servers, workstations, copiers and printers.
  • Acted as a liaison to resolve all technical issues for vendors, managers, trainers etc.
  • Developed and maintained documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.
  • Responsible for notifying users of network/system issues.
  • Established solid work relationships with management, technical staff, vendors, end users.
Education
6/2012
Master of Science : Management, Project Management Colorado Technical University GPA: GPA: 3.35

Coursework in Business, Management and Communications

Management, Project Management GPA: 3.35
10/2009
Bachelor of Science : Information Technology University of Phoenix GPA: GPA: 3.53

Coursework in Distributed Computing, Networks and Databases

Information Technology GPA: 3.53
Certifications
CompTIA Network + Certified, 2006 A+ Hardware/Software Certified, 2006 Microsoft Corporation Microsoft Certified Professional Certified, 2006 MCSE- Windows 2000, Pasadena, CA Certified, 2000
Skills

A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers

" 29075857,INFORMATION-TECHNOLOGY,"Quality Engineering, Process Improvement, Acceptance Testing, Strategic Planning, Organizational Development, Requirement Assessment, Coaching & Mentoring, Business Intelligence, SDLC, People Management, Team Building, Data Analysis, Oracle SQL, MS Access, Progress RDB, Power Point, Data Warehousing, HP Quality Center, MS Test, Rational software, QA and PM templates, MS Word, Excel, MS Project, Visio, Clarity Software","MS in Computer Science, University of New Haven, BS in Computer Science, Fairleigh Dickinson University","Adjunct Instructor, Software Developer, Software Developer/QA Project Lead"," ADJUNCT INSTRUCTOR Skill Highlights Quality Engineering Process Improvement Acceptance Testing Strategic Planning Organizational Development Requirement Assessment Coaching & Mentoring Business Intelligence SDLC People Management Team Building Data Analysis Oracle SQL/MS Access Progress RDB Power Point Data Warehousing HP Quality Center MS Test Rational software QA and PM templates MS Word/Excel MS Project Visio Clarity Software Professional Experience Adjunct Instructor January 1999 to November 2014 Company Name － City , State Planning and Strategy 01/2014 - 11/2014 Oversaw and facilitated development, QA and production of monthly metric dashboard packages across AIT that illustrates the organization's collective value and overall contribution for senior level reporting and review. Successfully led installation of the 1st service request tool for the Planning and Strategy team automating work order processing. Project managed Communication, Quality, Risk and Implementation Management following SDLC, QA and Project Management Life Cycles. (AIT) Leadership Development Rotation Program 2012 to 2013 Leadership Development Program rotation across Annuities organizational and functional departments, focused on hands-on and real scenario exposure to various executive leadership approaches and styles. Delivered Quality and cost effective projects utilizing leadership agility, enhanced ability to read organizations and honed skills in strategy execution. Project managed design, QA, training and implementation of Resource Capacity Management tool for Annuities Marketing Service group 20 resources. Created, socialized and implemented project charters, project and communication plans and QA artifacts to Business Analyst, Developers and stakeholders. Designed and developed the process to collect and track $29M in IT-Sourcing Business Case Multi Year Savings. Piloted and socialized data collection process and procedures to obtain five Organizational Units executives sign off without issues. The tool and process enabled timely, accurate and effective decision senior leadership decisions for strategic planning. Designed and project managed the development, QA strategies and implementation of Portfolio Management Database application leading four offshore and two onshore resources in planning, execution & monitoring, and project implementation following established SDLC, QA and Project Management Lifecycles best practices. This tool captures and reports progress and status of all Annuities Services active projects. Led acquisition of two Commercial off the Shelf software for AIT, 50% below whole sale by successful negotiation and package order reconfiguration. Vendor Management lead for the enterprise procurement of HP's Requirement Management Tool (RMT) and APPTIO (Financial SAAS application) by developing and implementing Request for Proposals (RFPs), Master Service Agreements (MSA) and Statement of Work (SOW) in collaboration with Prudential Legal and Business and Senior Stakeholders. Developed and successfully implemented project charter and project plans for software customization and implementation of APPTIO by using approved PM tools including peer reviews and socialization to project stakeholders. Project charter was used to drive technical requirements for collaborative work effort between APPTIO and Prudential Annuities. Developed traceability matrices and risk based test strategies for reliable analysis with optimized test coverage and prioritized execution. Led QA project deliveries and adherence to all Annuities Quality Assurance standards and procedure. Led test efforts on project initiatives, working closely with project stakeholders to ensure high Quality deliverables to Annuities Technology Business Partners. Collaborated and negotiated development of QA testing infrastructure for Information Management and Business Intelligence (IMBI) QA cluster through research, development and incorporation of Business Intelligence Testing Methodology and established QA guidelines for Data Warehouse, Data Marts, and ETL (Extract, Transform and Load) projects in line with industry practices. Socialized new IMBI QA methodology to business clients and AIT's analysis and development teams. This process became the foundation of testing procedure for AIT QA department. Developed and governed QA project milestones, QA test strategies, scope test plans, resource allocations and project planning for AIT's Information Management and Business Intelligence by design process participation, peer and Quality Control reviews. Oversaw development of QA strategies, test plans and test cases to migrate Prudential's Annuity system to newly established Data Warehouse, Mart with Cognos as reporting front-end. Managed QA validation execution, tracking and governance of Annuities Information Factory data warehouse, the foundation of AIT's Business Intelligence infrastructure in QA Organization by leading two onshore and six offshore, from India and Ireland, in design, creation and execution of test strategies and test plans in alignment with SDLC and Project Life Cycle. Bridged QA SME single point-of-failure gap by developing succession plans and approach though knowledge transfers, documentations and trainings. Monitored and reported relevant QA metrics for test performance to senior management for though use of charts and graphs for trend and analysis. Managed prioritization of production defect resolution, validation and on-time production deployments. Defined, developed and standardized production defect resolution infrastructure and processes for the newly formed QA Production Support team. Coordinated QA test region management including data refresh and test region trouble shooting though project planning and scheduling, working knowledge of test environments, capabilities and user needs. This process improvement resulted to a single point of contact and multiple call reduction. Engineered and streamlined QA region refresh procedures resulting into a repeatable process implemented in AIT QA department. This process reduced test region set-up to 5 days from its usual 9 days set up. Employed automation, batch processing, collaboration and negotiations with IT partners to drive success. Directed the validation 15 small projects ($50K or less) within 12 months leveraging onshore and offshore staffs following full QA Testing Lifecycle. QA project led American Skandia and All State data acquisitions and conversions by creating and implementing QA test strategies and plans to 12 onshore and 10 offshore consultants, communicating project status through QA metrics. Established and matured Annuities Information Technology's automation infrastructure and processes. Developed regression test bed to reduce manual testing effort of repeatable process. Collaborated in the establishment of the QA Automation infrastructure through proof of concepts, benefits and impact analysis with Pramerica offshore team. Established the 1st automation infrastructure using Rational Software and base line regression test bed for Prudential's Annuities Technology line of business. Reduced database table seeding QA validation by 75% in QA, UAT and Production environment by developing and implementing excel macro comparison tools to validate data accuracy. Built a Cyclic Redundancy Check automated script that save 4 person hours on each execution by launching 100 application screens that executed initiation modules. Software Developer January 1996 to January 1998 Company Name － City , State Software Developer/QA Project Lead, PRODIGY January 1988 to January 1996 Company Name － City , State Education MS : Computer Science , 1992 University of New Haven － City , State , US MS in Computer Science University of New Haven - New Haven, CT 1992 BS : Computer Science , 1985 Fairleigh Dickinson University － City , State , US BS in Computer Science Fairleigh Dickinson University - Teaneck, NJ 1985 LINKS http://www.linkedin.com/in/josephmueller201 Certifications AIT Skills Qa, Offshore, Annuities, Testing, Team Lead, Database, Qa Validation, Sdlc, Metrics, Project Planning, Qa Test, Qa Testing, Benefits, Excel, Production Environment, Rational, Uat, Leadership Development, Project Management, Best Practices, Business Case, Capacity Management, Collection, Data Collection, Marketing, Portfolio Management, Procurement, Progress, Project Plans, Proposals, Saas, Software As A Service, Sow, Statement Of Work, Strategic Planning, Technical Requirements, Training, Vendor Management, Business Intelligence, Cases, Clients, Coda, Cognos, Data Warehouse, Etl, Extract, Transform, And Load, Front End, Front End Design, Front-end, Governance, Ibm Cognos, Life Cycle, Qa Methodology, Quality Assurance, Quality Assurance Standards, Quality Control, Sme, Subject Matter Expert, Test Lead, Test Plans, Batch Processing, Its, Process Improvement, Scheduling, Instructor, Order Processing, Acceptance Testing, Access, Coaching, Data Analysis, Data Warehousing, Ibm Rational Software, Marketing Analysis, Mentoring, Microsoft Project, Ms Access, Ms Project, Ms Word, Oracle, Org Development, Organizational Development, Rational Software, Rdb, Software Qa, Sql, Team Building, User Acceptance, Visio, Word ","
ADJUNCT INSTRUCTOR
Skill Highlights
Quality Engineering Process Improvement Acceptance Testing Strategic Planning Organizational Development Requirement Assessment Coaching & Mentoring Business Intelligence SDLC People Management Team Building Data Analysis Oracle SQL/MS Access Progress RDB Power Point Data Warehousing HP Quality Center MS Test Rational software QA and PM templates MS Word/Excel MS Project Visio Clarity Software
Professional Experience
Adjunct Instructor
January 1999 to November 2014 Company Name － City , State
  • Planning and Strategy 01/2014 - 11/2014 Oversaw and facilitated development, QA and production of monthly metric dashboard packages across AIT that illustrates the organization's collective value and overall contribution for senior level reporting and review.
  • Successfully led installation of the 1st service request tool for the Planning and Strategy team automating work order processing. Project managed Communication, Quality, Risk and Implementation Management following SDLC, QA and Project Management Life Cycles. (AIT) Leadership Development Rotation Program 2012 to 2013 Leadership Development Program rotation across Annuities organizational and functional departments, focused on hands-on and real scenario exposure to various executive leadership approaches and styles. Delivered Quality and cost effective projects utilizing leadership agility, enhanced ability to read organizations and honed skills in strategy execution.
  • Project managed design, QA, training and implementation of Resource Capacity Management tool for Annuities Marketing Service group 20 resources. Created, socialized and implemented project charters, project and communication plans and QA artifacts to Business Analyst, Developers and stakeholders.
  • Designed and developed the process to collect and track $29M in IT-Sourcing Business Case Multi Year Savings. Piloted and socialized data collection process and procedures to obtain five Organizational Units executives sign off without issues. The tool and process enabled timely, accurate and effective decision senior leadership decisions for strategic planning.
  • Designed and project managed the development, QA strategies and implementation of Portfolio Management Database application leading four offshore and two onshore resources in planning, execution & monitoring, and project implementation following established SDLC, QA and Project Management Lifecycles best practices. This tool captures and reports progress and status of all Annuities Services active projects.
  • Led acquisition of two Commercial off the Shelf software for AIT, 50% below whole sale by successful negotiation and package order reconfiguration. Vendor Management lead for the enterprise procurement of HP's Requirement Management Tool (RMT) and APPTIO (Financial SAAS application) by developing and implementing Request for Proposals (RFPs), Master Service Agreements (MSA) and Statement of Work (SOW) in collaboration with Prudential Legal and Business and Senior Stakeholders.
  • Developed and successfully implemented project charter and project plans for software customization and implementation of APPTIO by using approved PM tools including peer reviews and socialization to project stakeholders. Project charter was used to drive technical requirements for collaborative work effort between APPTIO and Prudential Annuities.
  • Developed traceability matrices and risk based test strategies for reliable analysis with optimized test coverage and prioritized execution. Led QA project deliveries and adherence to all Annuities Quality Assurance standards and procedure. Led test efforts on project initiatives, working closely with project stakeholders to ensure high Quality deliverables to Annuities Technology Business Partners.
  • Collaborated and negotiated development of QA testing infrastructure for Information Management and Business Intelligence (IMBI) QA cluster through research, development and incorporation of Business Intelligence Testing Methodology and established QA guidelines for Data Warehouse, Data Marts, and ETL (Extract, Transform and Load) projects in line with industry practices. Socialized new IMBI QA methodology to business clients and AIT's analysis and development teams. This process became the foundation of testing procedure for AIT QA department.
  • Developed and governed QA project milestones, QA test strategies, scope test plans, resource allocations and project planning for AIT's Information Management and Business Intelligence by design process participation, peer and Quality Control reviews. Oversaw development of QA strategies, test plans and test cases to migrate Prudential's Annuity system to newly established Data Warehouse, Mart with Cognos as reporting front-end.
  • Managed QA validation execution, tracking and governance of Annuities Information Factory data warehouse, the foundation of AIT's Business Intelligence infrastructure in QA Organization by leading two onshore and six offshore, from India and Ireland, in design, creation and execution of test strategies and test plans in alignment with SDLC and Project Life Cycle.
  • Bridged QA SME single point-of-failure gap by developing succession plans and approach though knowledge transfers, documentations and trainings.
  • Monitored and reported relevant QA metrics for test performance to senior management for though use of charts and graphs for trend and analysis. Managed prioritization of production defect resolution, validation and on-time production deployments. Defined, developed and standardized production defect resolution infrastructure and processes for the newly formed QA Production Support team.
  • Coordinated QA test region management including data refresh and test region trouble shooting though project planning and scheduling, working knowledge of test environments, capabilities and user needs. This process improvement resulted to a single point of contact and multiple call reduction.
  • Engineered and streamlined QA region refresh procedures resulting into a repeatable process implemented in AIT QA department. This process reduced test region set-up to 5 days from its usual 9 days set up. Employed automation, batch processing, collaboration and negotiations with IT partners to drive success.
  • Directed the validation 15 small projects ($50K or less) within 12 months leveraging onshore and offshore staffs following full QA Testing Lifecycle.
  • QA project led American Skandia and All State data acquisitions and conversions by creating and implementing QA test strategies and plans to 12 onshore and 10 offshore consultants, communicating project status through QA metrics. Established and matured Annuities Information Technology's automation infrastructure and processes. Developed regression test bed to reduce manual testing effort of repeatable process.
  • Collaborated in the establishment of the QA Automation infrastructure through proof of concepts, benefits and impact analysis with Pramerica offshore team. Established the 1st automation infrastructure using Rational Software and base line regression test bed for Prudential's Annuities Technology line of business.
  • Reduced database table seeding QA validation by 75% in QA, UAT and Production environment by developing and implementing excel macro comparison tools to validate data accuracy.
  • Built a Cyclic Redundancy Check automated script that save 4 person hours on each execution by launching 100 application screens that executed initiation modules.
Software Developer
January 1996 to January 1998 Company Name － City , State
Software Developer/QA Project Lead, PRODIGY
January 1988 to January 1996 Company Name － City , State
Education
MS : Computer Science , 1992 University of New Haven － City , State , US MS in Computer Science University of New Haven - New Haven, CT 1992
BS : Computer Science , 1985 Fairleigh Dickinson University － City , State , US BS in Computer Science Fairleigh Dickinson University - Teaneck, NJ 1985 LINKS http://www.linkedin.com/in/josephmueller201
Certifications
AIT
Skills
Qa, Offshore, Annuities, Testing, Team Lead, Database, Qa Validation, Sdlc, Metrics, Project Planning, Qa Test, Qa Testing, Benefits, Excel, Production Environment, Rational, Uat, Leadership Development, Project Management, Best Practices, Business Case, Capacity Management, Collection, Data Collection, Marketing, Portfolio Management, Procurement, Progress, Project Plans, Proposals, Saas, Software As A Service, Sow, Statement Of Work, Strategic Planning, Technical Requirements, Training, Vendor Management, Business Intelligence, Cases, Clients, Coda, Cognos, Data Warehouse, Etl, Extract, Transform, And Load, Front End, Front End Design, Front-end, Governance, Ibm Cognos, Life Cycle, Qa Methodology, Quality Assurance, Quality Assurance Standards, Quality Control, Sme, Subject Matter Expert, Test Lead, Test Plans, Batch Processing, Its, Process Improvement, Scheduling, Instructor, Order Processing, Acceptance Testing, Access, Coaching, Data Analysis, Data Warehousing, Ibm Rational Software, Marketing Analysis, Mentoring, Microsoft Project, Ms Access, Ms Project, Ms Word, Oracle, Org Development, Organizational Development, Rational Software, Rdb, Software Qa, Sql, Team Building, User Acceptance, Visio, Word
" 12763627,INFORMATION-TECHNOLOGY,"Asp, Asp.net, Model View Controller, Mvc, .net, Access, Bootstrap, C#, Css, Database, Databases, Deployment, Html, Integration, Invoice, Invoices, Javascript, Jquery, Logging, Microsoft Sharepoint, Ms Sql Server, Mysql, Oracle, Sftp, Sharepoint, Sql, Sql Server, Sql Server 2005, Sql Server 2012, Ui, User Interface, Visual Studio, Web Based, Coldfusion, Prototype, Prototypes","Indiana University - Masters in Computer Science, Jawaharlal Nehru Technological University - Bachelor of Technology in Computer Science and Engineering","ASP.Net Web Developer, Software Engineer"," ASP.NET WEB DEVELOPER Accomplishments Won Associate of the Month award at CYIENT Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA Experience April 2015 to Current Company Name City , State ASP.Net Web Developer Responsibilities: Migration of IU Print website (print.iu.edu) from ColdFusion to ASP.Net using MVC Framework. Create a prototype dashboard for IU Print Analytics module using High Charts. July 2011 to July 2014 Company Name City , State Software Engineer Responsibilities: Designed and developed an application to migrate legacy data to ASP.Net application by providing the ability to validate the data to meet the business rules for the new application. Design the story board using HTML and CSS and design database for applications by analyzing the customer requirements. Perform code reviews of the modules developed by other team members and participate in pair programming to improve the coding standards of the overall application. Preparation of build packages and actively participate in integration and deployment phase of the applications. TECHNICALS SKILLS: Programming Languages: C# Web Technologies: SharePoint 2010, ASP.NET 4.0/3.5/2.0, MVC 4 Application Software: Visual Studio 2008/2010/2013, SQL Server Management Studio Databases: SQL Server 2005/2008 R2, MySQL, Oracle Others: HTML, JQuery, CSS, JavaScript, Bootstrap, JIRA Source Controls: Team Foundation Sever, GitHub, Visual Source Safe PROJECTS AT WORK: 1) LEDGER: Ledger is developed to manage the task of invoice clearance for different finance benefits trust accounts of Pratt & Whitney. It is also used to track invoices charged back to the department budget or to the various business units. The primary objective of this project was to migrate the existing application which was developed in MS-Access to a web based application by implementing security and adding additional business rules. 2) DEBTS (Daily Equity Based Tax Solution): DEBTS is a tool which is used to calculate employee tax based on certain parameters (medical, social security tax factor). It is developed for UTC USA and deals with all UTC employees' daily equity tax. UBS will place a flat file each day in SFTP with all transactions performed by the employees of UTC. The typical flat file contains employee id, country code, tax details etc. DEBTS tool will connect to SFTP and downloads flat file to perform the validation rules, at last tool will decide the record status (there are 3 statuses as Valid, Exception and Pending). User can login to the system and can review the exception records. And also user can rectify the exceptions to move the exception record to valid records and send the funding files to ADP. 3) Supplier Portal Supplier Portal is designed in SharePoint 2010 to collaborate with their authorized suppliers. Supplier Portal is a merge of seven legacy Pratt and Whitney existing applications into a single portal. The features that are available simplify the way their suppliers can access required business & technical information, as well as how they can provide P&W with valuable delivery information. It is one of the main communication portals and it plays a major role in doing business with Pratt & Whitney. Apart from SharePoint 2010, we used SQL Server 2012 and ASP.Net to develop this application. 4) eRFA (electronic Request For Agreement): RFA is an agreement between two parties (Company and Client) before they start the work. This process involved more than eight approvers to approve the agreement. The existing process which involves manual submission has many problems such as knowing status of agreement, percentage of completion and approval status etc. The new eRFA application is developed in SharePoint as an electronic application which has more flexible UI to capture all required data and it eliminated most of the manual efforts in terms of searching for online results and internal applications to validate the data entered by requester, more flexible approval process and status tracking. 5) Export Logging Tool Export Logging Tool is a web based application to collect and log all export activities occurring at Pratt & Whitney Military Engines with a simple interface with an ability to generate various reports required to report of export events. Apart from these features it also includes the facility of uploading bulk data into the database which needs to be validated for the correctness of the data against business rules which determine the type of data that can be uploaded into each column. AWARDS AND PROFESSIONAL RECOGNITION: Won Associate of the Month award at CYIENT. Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA. Stood 3rd in SIASAT's national level talent search examination during high school. Education Indiana University Masters : Computer Science Indiana University - Bloomington Masters in Computer Science, August 2014 - December 2015 (Current GPA: 3.55). Jawaharlal Nehru Technological University Bachelor of Technology : Computer Science and Engineering Jawaharlal Nehru Technological University, Andhra Pradesh, India Bachelor of Technology in Computer Science and Engineering, September 2007 - May 2011. Certifications RFA Professional Affiliations Source Controls: Team Foundation Sever, GitHub, Visual Source Safe of the team which won the Team of the Month award for projects such as DEBTS and eRFA Skills Asp, Asp.net, Model View Controller, Model-view-controller, Ms Asp, Mvc, .net, Access, Adp, Application Software, Asp.net 4.0, Associate, Award, Benefits, Bootstrap, Budget, C#, Coding, Css, Database, Databases, Deployment, Engineer, Engines, Exceptions, File, Finance, Html, Integration, Integrator, Invoice, Invoices, Javascript, Jquery, Logging, Long-term Disability, Ltd, Microsoft Sharepoint, Ms Sql Server, Mysql, Oracle, R2, Sap, Secure File Transfer Protocol, Security, Sftp, Sharepoint, Software Engineer, Sql, Sql Server, Sql Server 2005, Sql Server 2012, Ui, User Interface, Visual Studio, Web Based, Coldfusion, Prototype, Prototypes ","
ASP.NET WEB DEVELOPER
Accomplishments
  • Won Associate of the Month award at CYIENT
  • Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA
Experience
April 2015
to
Current
Company Name City , State ASP.Net Web Developer
  • Responsibilities:
  • Migration of IU Print website (print.iu.edu) from ColdFusion to ASP.Net using MVC Framework.
  • Create a prototype dashboard for IU Print Analytics module using High Charts.
July 2011
to
July 2014
Company Name City , State Software Engineer
  • Responsibilities:
  • Designed and developed an application to migrate legacy data to ASP.Net application by providing the ability to validate the data to meet the business rules for the new application.
  • Design the story board using HTML and CSS and design database for applications by analyzing the customer requirements.
  • Perform code reviews of the modules developed by other team members and participate in pair programming to improve the coding standards of the overall application.
  • Preparation of build packages and actively participate in integration and deployment phase of the applications. TECHNICALS SKILLS: Programming Languages: C# Web Technologies: SharePoint 2010, ASP.NET 4.0/3.5/2.0, MVC 4 Application Software: Visual Studio 2008/2010/2013, SQL Server Management Studio Databases: SQL Server 2005/2008 R2, MySQL, Oracle Others: HTML, JQuery, CSS, JavaScript, Bootstrap, JIRA Source Controls: Team Foundation Sever, GitHub, Visual Source Safe PROJECTS AT WORK: 1) LEDGER: Ledger is developed to manage the task of invoice clearance for different finance benefits trust accounts of Pratt & Whitney. It is also used to track invoices charged back to the department budget or to the various business units. The primary objective of this project was to migrate the existing application which was developed in MS-Access to a web based application by implementing security and adding additional business rules. 2) DEBTS (Daily Equity Based Tax Solution): DEBTS is a tool which is used to calculate employee tax based on certain parameters (medical, social security tax factor). It is developed for UTC USA and deals with all UTC employees' daily equity tax. UBS will place a flat file each day in SFTP with all transactions performed by the employees of UTC. The typical flat file contains employee id, country code, tax details etc. DEBTS tool will connect to SFTP and downloads flat file to perform the validation rules, at last tool will decide the record status (there are 3 statuses as Valid, Exception and Pending). User can login to the system and can review the exception records. And also user can rectify the exceptions to move the exception record to valid records and send the funding files to ADP. 3) Supplier Portal Supplier Portal is designed in SharePoint 2010 to collaborate with their authorized suppliers. Supplier Portal is a merge of seven legacy Pratt and Whitney existing applications into a single portal. The features that are available simplify the way their suppliers can access required business & technical information, as well as how they can provide P&W with valuable delivery information. It is one of the main communication portals and it plays a major role in doing business with Pratt & Whitney. Apart from SharePoint 2010, we used SQL Server 2012 and ASP.Net to develop this application. 4) eRFA (electronic Request For Agreement): RFA is an agreement between two parties (Company and Client) before they start the work. This process involved more than eight approvers to approve the agreement. The existing process which involves manual submission has many problems such as knowing status of agreement, percentage of completion and approval status etc. The new eRFA application is developed in SharePoint as an electronic application which has more flexible UI to capture all required data and it eliminated most of the manual efforts in terms of searching for online results and internal applications to validate the data entered by requester, more flexible approval process and status tracking. 5) Export Logging Tool Export Logging Tool is a web based application to collect and log all export activities occurring at Pratt & Whitney Military Engines with a simple interface with an ability to generate various reports required to report of export events. Apart from these features it also includes the facility of uploading bulk data into the database which needs to be validated for the correctness of the data against business rules which determine the type of data that can be uploaded into each column. AWARDS AND PROFESSIONAL RECOGNITION:
  • Won Associate of the Month award at CYIENT.
  • Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA.
  • Stood 3rd in SIASAT's national level talent search examination during high school.
Education
Indiana University Masters : Computer Science Indiana University - Bloomington Masters in Computer Science, August 2014 - December 2015 (Current GPA: 3.55).
Jawaharlal Nehru Technological University Bachelor of Technology : Computer Science and Engineering Jawaharlal Nehru Technological University, Andhra Pradesh, India Bachelor of Technology in Computer Science and Engineering, September 2007 - May 2011.
Certifications
  • RFA
Professional Affiliations
Source Controls: Team Foundation Sever, GitHub, Visual Source Safe of the team which won the Team of the Month award for projects such as DEBTS and eRFA
Skills
Asp, Asp.net, Model View Controller, Model-view-controller, Ms Asp, Mvc, .net, Access, Adp, Application Software, Asp.net 4.0, Associate, Award, Benefits, Bootstrap, Budget, C#, Coding, Css, Database, Databases, Deployment, Engineer, Engines, Exceptions, File, Finance, Html, Integration, Integrator, Invoice, Invoices, Javascript, Jquery, Logging, Long-term Disability, Ltd, Microsoft Sharepoint, Ms Sql Server, Mysql, Oracle, R2, Sap, Secure File Transfer Protocol, Security, Sftp, Sharepoint, Software Engineer, Sql, Sql Server, Sql Server 2005, Sql Server 2012, Ui, User Interface, Visual Studio, Web Based, Coldfusion, Prototype, Prototypes
" 39718499,INFORMATION-TECHNOLOGY,"Exceptional interpersonal communication skills, Customer service skills, Management skills, Teamwork skills, Effective leader, Organized, Highly dependable, Fast learner, Able to work under pressure, Positive attitude and energy, Strong work ethic, Audio Visual, Games, Coaching, Receptionist, Retail Sales, Landscaping, Maintenance, Marketing","Utica College, Management, Bachelor of Science","Assistant Football Coach, Property Maintenance Assistant"," ASSISTANT FOOTBALL COACH Summary Enthusiastic, reliable recent graduate with academic background in business and marketing. Ability to establish priorities and meet challenges head-on. Strong leadership and management skills. Seeking a career in the business field. Highlights Exceptional interpersonal communication skills, Customer service skills, Management skills, Teamwork skills, Effective leader, Organized, Highly dependable, Fast learner, Able to work under pressure, Positive attitude and energy, Strong work ethic Accomplishments Utica College Football, Member Fall 2010 - Fall 2013 Participated in Division III Football for four years Member of the first winning team in school history Leader of the accountability program Leadership Council, Member Was selected based on performance as a leader on the field, in the classroom, and in the community Met weekly with coaching staff to discuss team issues on/off the football field Volunteer Work/Community Service America's Greatest Heart Run & Walk Volunteer Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Experience 03/2014 to Current Assistant Football Coach Company Name － City , State Assist in the design and execution of the offensive scheme for 60+ athletes including 20 wide receivers Prepare field with all of the necessities for practices and games 09/2010 to Current Property Maintenance Assistant Company Name － City , State Distribute media equipment to classrooms Instruct professors through the application of Microsoft and Internet services Answer phone calls and maintain an organized office for students and professors to enter freely Performed various maintenance duties necessary to maintain and enhance the value of residential and commercial properties Duties included: mowing, landscaping, sealing driveways etc. Education Bachelor of Science : Management Utica College － City , State , US Utica College Utica, NY Bachelor of Science May 2014 Major: Management Concentration: Marketing GPA: 3.37/4.00 Military Experience Company Name Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Professional Affiliations Utica College Football Skills Audio Visual, Games, Coaching, Customer Service, Fast Learner, Receptionist, Retail Sales, Landscaping, Maintenance, Marketing ","
ASSISTANT FOOTBALL COACH
Summary
Enthusiastic, reliable recent graduate with academic background in business and marketing. Ability to establish priorities and meet challenges head-on. Strong leadership and management skills. Seeking a career in the business field.
Highlights
Exceptional interpersonal communication skills, Customer service skills, Management skills, Teamwork skills, Effective leader, Organized, Highly dependable, Fast learner, Able to work under pressure, Positive attitude and energy, Strong work ethic
Accomplishments
  • Utica College Football, Member Fall 2010 - Fall 2013
  • Participated in Division III Football for four years
  • Member of the first winning team in school history
  • Leader of the accountability program
  • Leadership Council, Member
  • Was selected based on performance as a leader on the field, in the classroom, and in the community
  • Met weekly with coaching staff to discuss team issues on/off the football field
  • Volunteer Work/Community Service
  • America's Greatest Heart Run & Walk Volunteer
  • Salvation Army Volunteer
  • Neighborhood clean-up
  • North Utica Youth Football Volunteer
Experience
03/2014 to Current
Assistant Football Coach Company Name － City , State
  • Assist in the design and execution of the offensive scheme for 60+ athletes including 20 wide receivers
  • Prepare field with all of the necessities for practices and games
09/2010 to Current
Property Maintenance Assistant Company Name － City , State
  • Distribute media equipment to classrooms
  • Instruct professors through the application of Microsoft and Internet services
  • Answer phone calls and maintain an organized office for students and professors to enter freely
  • Performed various maintenance duties necessary to maintain and enhance the value of residential and commercial properties
  • Duties included: mowing, landscaping, sealing driveways etc.
Education
Bachelor of Science : Management Utica College － City , State , US Utica College Utica, NY Bachelor of Science May 2014 Major: Management Concentration: Marketing GPA: 3.37/4.00
Military Experience
Company Name Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer
Professional Affiliations
Utica College Football
Skills
Audio Visual, Games, Coaching, Customer Service, Fast Learner, Receptionist, Retail Sales, Landscaping, Maintenance, Marketing
" 27058381,INFORMATION-TECHNOLOGY,"Computers troubleshooting, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Computer Security, Anti Hacking, HIDS, Microsoft Event logging, Adobe","Weber State University, Sociology and Social Work Psychology, BS","System Administrator, Information Technology Specialist"," SYSTEM ADMINISTRATOR Experience 03/2009 Company Name 21674 SKSIT Security and the Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building and Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware and Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding of Assets in KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN - Security Configurations for Windows 2003 Servers 01/31/11 28801 ""EOps Test Planning Procedures OS, Databases and COTS"" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection and Response in Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security and the Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing and Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals of Networking 04/25/08 18287 SKSIT ITIL: Problem and Change Management 04/24/08 18054 KARTA Introduction to the Certification & Accreditation Process 04/12/07 18064 KARTA Information Security Awareness - Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles of Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness - Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness - Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls and Internet Security 12/16/05. System Administrator , 07/2005 to Current Company Name Hours per week: 40 + Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard. I have acted as the CIS section supervisor. I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group. I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers. The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters. The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed. The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools. This work affects the availability of IRS IT systems needed to meets the mission requirements. Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional. My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components. I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S. personal and vendor to accomplish the repairs. I make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them. I also file out the Server Compliance checklist, software license forms. In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g. Contact Recording, Contact Analytics, TOS, RTS among other servers. I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational. Insure all Microsoft Windows patches are installed on servers. I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections. I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance. If there are any that is not in compliance, I make the necessary changes to bring them back into compliance. I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read. I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls. TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system. Optimizing the functionality of servers systems using performance tuning tools and techniques. Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques. Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability. Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance. 01/1989 to 04/2007 Company Name Hours per week: 40 + Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes. My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing. I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's were and call them and communicate to them where the error occurred. They would make the correction and it would be accepted as an Electronic Filing Software Program. I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation. Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S employees to access the returns if a taxpayer had questions about their returns. I also helped my group to maintain our network and desktop computers. There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed. I also would install updates to the workstations, as they became available to us thru download transmittal. Job Related Training:. Item Item Description Completion Date. Information Technology Specialist , 01/2013 Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market. Education BS : Sociology and Social Work Psychology , 1983 Weber State University Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I Cultural Competence and Effective Communication 04/06/16 27931 ""SKSIT Monitoring, Backups, and Recovery in Windows Server 2008"" 03/02/16 31818 SKSIT Software Updates and Compliance Management in Microsoft Windows Server 2008 : 02/17/16 SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating and Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks in an IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction to IT Project Management 12/10/15 27225 SKSBS Troubleshooting and Closing the Project 12/10/15 60476 SKS-LLPKG PM Lite - A Blended Approach 12/10/15 27236 SKSBS Managing a Project 12/09/15 27234 SKSBS Transitioning into a Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating and Planning a Project 11/12/15 31813 SKSIT Windows Server 2008 Backup and Recovery 11/10/15 31586 SKSIT Setting up and Securing Windows 7 01/14/15 57785 PSTR - FISMA Continuous Monitoring - ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup and Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection and Response in Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12 Skills Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe Additional Information Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008 ","
SYSTEM ADMINISTRATOR
Experience
03/2009 Company Name
  • 21674 SKSIT Security and the Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building and Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware and Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding of Assets in KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN - Security Configurations for Windows 2003 Servers 01/31/11 28801 ""EOps Test Planning Procedures OS, Databases and COTS"" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection and Response in Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security and the Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing and Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals of Networking 04/25/08 18287 SKSIT ITIL: Problem and Change Management 04/24/08 18054 KARTA Introduction to the Certification & Accreditation Process 04/12/07 18064 KARTA Information Security Awareness - Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles of Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness - Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness - Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls and Internet Security 12/16/05.
System Administrator , 07/2005 to Current Company Name
  • Hours per week: 40 + Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard.
  • I have acted as the CIS section supervisor.
  • I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group.
  • I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers.
  • The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters.
  • The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed.
  • The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools.
  • This work affects the availability of IRS IT systems needed to meets the mission requirements.
  • Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional.
  • My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components.
  • I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S.
  • personal and vendor to accomplish the repairs.
  • I make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them.
  • I also file out the Server Compliance checklist, software license forms.
  • In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g.
  • Contact Recording, Contact Analytics, TOS, RTS among other servers.
  • I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational.
  • Insure all Microsoft Windows patches are installed on servers.
  • I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections.
  • I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance.
  • If there are any that is not in compliance, I make the necessary changes to bring them back into compliance.
  • I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read.
  • I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls.
  • TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching.
  • Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system.
  • Optimizing the functionality of servers systems using performance tuning tools and techniques.
  • Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques.
  • Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability.
  • Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance.
01/1989 to 04/2007 Company Name
  • Hours per week: 40 + Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes.
  • My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing.
  • I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's were and call them and communicate to them where the error occurred.
  • They would make the correction and it would be accepted as an Electronic Filing Software Program.
  • I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation.
  • Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S employees to access the returns if a taxpayer had questions about their returns.
  • I also helped my group to maintain our network and desktop computers.
  • There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed.
  • I also would install updates to the workstations, as they became available to us thru download transmittal.
  • Job Related Training:.
  • Item Item Description Completion Date.
Information Technology Specialist , 01/2013
  • Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching.
  • Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market.
Education
BS : Sociology and Social Work Psychology , 1983 Weber State University Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I
Cultural Competence and Effective Communication 04/06/16 27931 ""SKSIT Monitoring, Backups, and Recovery in Windows Server 2008"" 03/02/16 31818 SKSIT Software Updates and Compliance Management in Microsoft Windows Server 2008 : 02/17/16
SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating and Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks in an IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction to IT Project Management 12/10/15 27225 SKSBS Troubleshooting and Closing the Project 12/10/15 60476 SKS-LLPKG PM Lite - A Blended Approach 12/10/15 27236 SKSBS Managing a Project 12/09/15 27234 SKSBS Transitioning into a Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating and Planning a Project 11/12/15 31813 SKSIT Windows Server 2008 Backup and Recovery 11/10/15 31586 SKSIT Setting up and Securing Windows 7 01/14/15 57785 PSTR - FISMA Continuous Monitoring - ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup and Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection and Response in Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12
Skills
Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe
Additional Information
  • Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008
" 25857360,INFORMATION-TECHNOLOGY,"75 WPM typing speed, Excellent communication skills, Advanced clerical knowledge, HIPAA compliance, Works well under pressure, accounting, audio, Backup, billing, conferences, customer service, data entry, directing, electronics, fax, filing, Information Technology, inventory, law, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, scheduling, supervisor, telephone","Southwest Virginia Community College, General Studies, Associate of Arts","STAFF ASSISTANT, RECEPTIONIST, DEPUTY CLERK, LEGAL SECRETARY"," STAFF ASSISTANT Professional Summary Highly organized and detail-oriented Staff Assistant with more than 14 years experience supplying thorough, organized administrative support to10+ senior executives. Skills 75 WPM typing speed Excellent communication skills Articulate and well-spoken Accurate and detailed Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well under pressure Work History STAFF ASSISTANT 08/2007 to Current Company Name – City , State Currently working at the Office of Information Technology. Responsible for providing support to Richard Biever, CISO and his staff. Primary duties include: calendaring and scheduling responsibilities using dCal, Lotus Notes or shared calendaring systems, including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently; telephone screening/triage which involves interviewing callers, answering questions concerning departmental or divisional activities, transmitting instructions and/or information to and from staff members, making proper referrals as necessary; preparing materials and making arrangements for conferences and travel, including preparing travel expense summaries and reconciliations; preparing necessary documents for supervisor's use in meetings; attending meetings to take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts in PARIS; serving as liaison with external vendors and OIT constituents; support audio/visual capable conferences and meetings by training users and providing assistance with A/V electronics operation. Backup duties include: ordering and managing inventory of office, conference room and break room supplies as needed; distributing departmental mail; providing coverage for the ATC reception desk, including lunches, breaks and scheduled and unscheduled absences of the OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail and documents as requested, determining relevance, prioritization, etc., based on content of communication and knowledge of departmental programs and activities; and organizing and maintaining divisional or departmental files. Use of computer, copier, fax and multi-line telephone. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Assisted with event planning, including associated travel and logistical arrangements. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. RECEPTIONIST 09/2006 to 08/2007 Company Name Responsible for answering and directing incoming calls, disbursing parking passes and visitor's badges, greeting visitors, accepting and disbursing incoming packages, leave tracking, maintaining telephone directory, and providing support to Staff Assistants. Use of computer, copier, fax and multi-line telephone. DEPUTY CLERK Employed Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Legal Secretary 01/2000 to 01/2003 Company Name – City , State Responsible for preparation of court motions and orders, customer service,. billing /accounting and extensive communications with the courts and other law offices. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Deputy Clerk 2003 to 2006 Company Name – City , State Responsible for the filing, preparation and maintenance of court files. Completing and filing Warrant in Debts (300+ per month), completing and filing Garnishments (150+ per month), collecting court fines and costs, data Entry (70+ wpm) and court room support to the Judge. Use of multi-line telephone, fax, copier and computer court system. LEGAL SECRETARY. Obtained signatures for financial documents and internal and external invoices. Coordinated board and committee meetings, including schedules and information preparation and distribution. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Education Associate of Arts : General Studies 1 2000 Southwest Virginia Community College - City , State General Studies Course work in Finance Course work in Administration Skills accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm Additional Information Letter of recommendation available upon request. ","
STAFF ASSISTANT
Professional Summary
Highly organized and detail-oriented Staff Assistant with more than 14 years experience supplying thorough, organized administrative support to10+ senior executives.
Skills
  • 75 WPM typing speed
  • Excellent communication skills
  • Articulate and well-spoken
  • Accurate and detailed
 Advanced clerical knowledge
HIPAA compliance
Advanced clerical knowledge
Works well under pressure
Work History
STAFF ASSISTANT 08/2007 to Current
Company Name – City , State
  • Currently working at the Office of Information Technology.
  • Responsible for providing support to Richard Biever, CISO and his staff.
  • Primary duties include: calendaring and scheduling responsibilities using dCal, Lotus Notes or shared calendaring systems, including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently; telephone screening/triage which involves interviewing callers, answering questions concerning departmental or divisional activities, transmitting instructions and/or information to and from staff members, making proper referrals as necessary; preparing materials and making arrangements for conferences and travel, including preparing travel expense summaries and reconciliations; preparing necessary documents for supervisor's use in meetings; attending meetings to take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts in PARIS; serving as liaison with external vendors and OIT constituents; support audio/visual capable conferences and meetings by training users and providing assistance with A/V electronics operation.
  • Backup duties include: ordering and managing inventory of office, conference room and break room supplies as needed; distributing departmental mail; providing coverage for the ATC reception desk, including lunches, breaks and scheduled and unscheduled absences of the OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail and documents as requested, determining relevance, prioritization, etc., based on content of communication and knowledge of departmental programs and activities; and organizing and maintaining divisional or departmental files.
  • Use of computer, copier, fax and multi-line telephone.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
RECEPTIONIST 09/2006 to 08/2007
Company Name
  • Responsible for answering and directing incoming calls, disbursing parking passes and visitor's badges, greeting visitors, accepting and disbursing incoming packages, leave tracking, maintaining telephone directory, and providing support to Staff Assistants.
  • Use of computer, copier, fax and multi-line telephone.
  • DEPUTY CLERK Employed
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
Legal Secretary 01/2000 to 01/2003
Company Name – City , State
  • Responsible for preparation of court motions and orders, customer service,.
  • billing /accounting and extensive communications with the courts and other law offices.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
Deputy Clerk 2003 to 2006
Company Name – City , State
  • Responsible for the filing, preparation and maintenance of court files.
  • Completing and filing Warrant in Debts (300+ per month), completing and filing Garnishments (150+ per month), collecting court fines and costs, data Entry (70+ wpm) and court room support to the Judge.
  • Use of multi-line telephone, fax, copier and computer court system.
  • LEGAL SECRETARY.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Education
Associate of Arts : General Studies 1 2000 Southwest Virginia Community College - City , State General Studies
Course work in Finance
Course work in Administration
Skills
accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm
Additional Information
  • Letter of recommendation available upon request.
" 26768723,INFORMATION-TECHNOLOGY,"Installation and configuration of Windows OS, Installation and configuration of Ubuntu Linux, Mac OS X interactions, Virtualization, VMware, Troubleshooting hardware and software issues, Documentation and communication, Active Directory, Asset management, Microsoft Office, Network and support services","University of Wisconsin, Bachelor of Science, Information Science & Technology, Waukesha County Technical College, AAS, IT-Computer Support Specialist","Support & Network Services Intern, Information Technology Lead Intern, Information Technology Student Center Intern"," SUPPORT & NETWORK SERVICES INTERN Professional Summary Technical Support Analyst with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Skills ·Able to research and familiarize skill sets towards core technologies based on enthusiasm, dedication, and motivation ·Knowledgeable with installation and configuration of Windows-based operating systems (Windows XP, Vista, 7, and 8) ·Experienced with the installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X interactions ·Proficient with virtualization and highly skilled with configurations inside of VMware ·Skilled with troubleshooting hardware and software issues within a network and support services environment ·Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines Work History Company Name Support & Network Services Intern | City , State | September 2014 - December 2014 Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department Worked with Network & Support Services team to learn more about the general campus and supported users Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM Performed within a minimalized test environment in order to create runbook programming and custom templates Shadowed student workers with incident management processes and workflows within Cherwell Service Management Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision Assisted student workers with new computer installations and configurations as well as creating documentation Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure. Company Name Information Technology Lead Intern | City , State | June 2012 - June 2013 Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy Performed room checks to test equipment and replace faulty campus property during the semester breaks Set up purchased assets within classrooms for students while retiring and recycling older systems. Company Name Information Technology Student Center Intern | City , State | September 2011 - December 2011 Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program. Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment. Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity. Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems. Education Bachelor of Science Information Science & Technology University of Wisconsin City , State | 12-2014 Information Science & Technology AAS Waukesha County Technical College City , State IT-Computer Support Specialist | 12 2011 Accomplishments ·UW-Waukesha Dean's List ·WCTC Honor List ·Who's Who Program – WCTC ·NTHS Member 2010 ·Phi Theta Kappa Honor Society ·BCHS Honor Roll Skills Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista Additional Information Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll ","
SUPPORT & NETWORK SERVICES INTERN
Professional Summary
Technical Support Analyst with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
Skills
·Able to research and familiarize skill sets towards core technologies based on enthusiasm, dedication, and motivation
·Knowledgeable with installation and configuration of Windows-based operating systems (Windows XP, Vista, 7, and 8)
·Experienced with the installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X interactions
·Proficient with virtualization and highly skilled with configurations inside of VMware		 ·Skilled with troubleshooting hardware and software issues within a network and support services environment
·Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player
Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines
Work History
Company Name Support & Network Services Intern | City , State | September 2014 - December 2014
  • Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs
  • Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department
  • Worked with Network & Support Services team to learn more about the general campus and supported users
  • Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM
  • Performed within a minimalized test environment in order to create runbook programming and custom templates
  • Shadowed student workers with incident management processes and workflows within Cherwell Service Management
  • Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users
  • Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory
  • Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision
  • Assisted student workers with new computer installations and configurations as well as creating documentation
  • Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure.
Company Name Information Technology Lead Intern | City , State | June 2012 - June 2013
  • Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution
  • Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment
  • Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling
  • Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support
  • Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy
  • Performed room checks to test equipment and replace faulty campus property during the semester breaks
  • Set up purchased assets within classrooms for students while retiring and recycling older systems.
Company Name Information Technology Student Center Intern | City , State | September 2011 - December 2011
  • Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program.
  • Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment.
  • Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity.
  • Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems.
Education
Bachelor of Science Information Science & Technology University of Wisconsin City , State | 12-2014 Information Science & Technology
AAS Waukesha County Technical College City , State
IT-Computer Support Specialist | 12 2011
Accomplishments
·UW-Waukesha Dean's List
·WCTC Honor List
·Who's Who Program – WCTC
·NTHS Member 2010
·Phi Theta Kappa Honor Society
·BCHS Honor Roll
Skills
Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista
Additional Information
  • Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines
  • HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll
" 31243710,INFORMATION-TECHNOLOGY,"A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, ftp, help desk support, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, Windows 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Symantec, system analysis and design, teaching, user support, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server","Davenport University - Information Technology Certification Classes - Network Engineering, Western Michigan University - M.A - Counselor Education and Counseling Psychology, Indiana University - B.A - Sociology, Ivy Tech Community College - Information Technology Certification Classes - Cisco CCNA","IT Manager, Information Technology Engineer, Senior Network Engineer, Assistant Professor"," IT MANAGER Summary Ten years of management experience with a focus on team building and project management. Ten years of experience as a network engineer and systems administrator. The majority of my experience has been working with Microsoft, Dell, HP, IBM, Symantec, McAfee, Trend Micro and Cisco hardware and software business solutions. I have extensive experience with Microsoft Exchange Server. I am comfortable with Cisco command line IOS, VoIP, QoS tagging, layer 2, 3 and 4 switching and packet shaping. I have used Fluke OptiView, Wireshark, NetFlow Analyzer, Solarwinds Network Performance Monitor and SMS to assist me in the process of identifying network bottlenecks and performance issues. I have experience in business, education, medical and manufacturing environments. Recently, I have been working a great deal with Hyper-V, VMware and data loss prevention software. Highlights Software Symantec Backup Exec, System Recovery, Endpoint Protection, Trend Micro, McAfee, ESET, Acronis, ShadowProtect, GFI, Crow Canyon, DameWare, Wireshark, NetFlow Analyzer, Splunk, SMS, Fluke OptiView, Solarwinds NPM, Microsoft Response Point, GP, CRM and SharePoint, Databases SQL, MySQL Hardware Servers, workstations, laptops, printers, smart phones, routers, switches, firewalls, wireless access points, LTO autoloaders, CCTV, PBX and IP phone systems, biometric scanners and readers Applications Apache, IIS, Cisco ASDM, Cisco VPN Client, MAS 90, Sage Medical Manager, BrainTree PACS/C-Arm, VMware, Citrix, SmartFilter, Imail, Websense, iPrism Web Security, Hyper-V, SonicWall Global VPN Client, Adobe, Foxit Phantom PDF, JobBOSS, Made2Manage ERP, Word, Excel, Access Industries Business, Manufacturing, Education and Medical Operating Systems Windows 2000 Server, Server 2003, Server 2008, Server 2012, Exchange Server(2000, 2003, 2007, 2010, 2013 & associated migration tools), Cisco IOS, Linux, Mac OS Methodologies project management, system analysis and design, business process flow Database maintenance System checks and troubleshooting Advanced troubleshooting Virus and spyware removal Computer diagnostics and repair Server management Hardware support and troubleshooting Highly motivated Resourceful Advanced knowledge of diagnostic techniques Advanced knowledge of security, firewalls and DLP Accomplishments Saved company over $ 50,000.00 per year by refurbishing used computers and technological equipment and switching Internet providers from T1 lines to cable. Experience IT Manager , 07/2012 - Current Company Name - City , State Server installations and migrations, SonicWall firewalls, VPN installation and support, wireless access points, multilayer switches, routers, help desk support for 3 sites, multi-mode fiber, Microsoft Exchange Server, Server 2012, Hyper-V installation and support, Windows XP mode, Windows 7, Windows 8, SharePoint, Microsoft Dynamics GP/CRM, Project Server, SQL, Macola, CCTV, time and attendance hardware and software, biometric reader installation and support, Syspine IP, Microsoft Response Point, VoIP, Creo Pro/E, Windchill, SolidWorks, QuickBooks Enterprise, McAfee SaaS, network security, disaster recovery, infrastructure design and support, network hardware and software troubleshooting, administration of user accounts, responsible for developing annual IT budget, responsible for IT project management. Administration of group policy, Active Directory, help desk support, Hyper-V, DLP. Information Technology Engineer , 10/2008 - 07/2012 Company Name - City , State Server installations and migrations, migration of databases, Exchange Server, SQL, MySQL. Cisco PIX and ASA 5505 installation and support, network security, wireless hardware, installation and support of Symantec Backup Exec and Endpoint Protection, Mac OS, help desk support for multiple sites, phone system and VoIP support. Administration of group policy, Active Directory, DHCP, DNS, hardware and software troubleshooting, upgrades and migrations of legacy software packages. Senior Network Engineer , 10/2007 - 06/2008 Company Name - City , State Server installations and migrations, databases, Exchange Server, SQL, MySQL. HP servers, Secure Computing Webwashers, Snapgear firewall/VPN appliances, Cisco switches, Trend Micro products, Symantec products, network security, wireless installation and support, virtual machines, help desk support for multiple sites, phone system and VoIP support. Administration of group policy, Active Directory, DHCP, DNS, end user support. Information Technology Engineer , 03/2005 - 10/2007 Company Name - City , State Server installations and migrations, migration of databases, MAS 90, SQL, MySQL. Cisco 1721, 2800 and 3600 series routers, Cisco Catalyst 2900 and 3100 series switches, HP ProCurve switches, Symantec products, network security, wireless installation, iSCSI NAS/SAN (Intel hardware), media servers, terminal server applications, BrainTree PACS and C-Arm, biometric readers, time and attendance installation and support, help desk and end user support for 7 sites. Administration of group policy, Active Directory, DHCP, DNS, VPN tunnels, ftp servers, Sage Medical Manager, VoIP, QoS, layer 3 and 4 switching, Cisco Aironet access points, Toshiba hybrid PBX and VoIP phone system and QoS support, HIPAA compliance, media servers, iSCSI, fibre channel, SAN and NAS design, installation and support. Assistant Professor , 08/2000 - 07/2005 Company Name - City , State Program Chair for Region 2 (South Bend, Elkhart and Warsaw Server installations, teaching A+, Network+, Microsoft MCSA and Cisco CCNA classes, programming routers, switches and installing and configuring Windows 2000 server and Server 2003. Supervised all Computer Information Systems faculty, staff and adjunct instructors for all three sites in Region 2, hardware/software troubleshooting and support. Administration of group policy, Active Directory, FERPA compliance. Education Davenport University - City , State , USA Information Technology Certification Classes Network Engineering A+, Network+, MCSA, CCNA, Operating Systems, Business Applications, Network Engineering 1988 Western Michigan University - City , State , USA M.A Counselor Education and Counseling Psychology Administration of Student Personnel Services and Counseling in Post-Secondary Education 1985 Indiana University - City , State , USA B.A Sociology Sociology and Psychology Ivy Tech Community College - City , State , USA Information Technology Certification Classes Cisco CCNA Cisco Switching and Routing Certifications CompTIA A+, Network+, Microsoft MCP (70-210 and 70-215), previously certified as Cisco CCNA Skills A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, firewall, ftp, help desk support, help desk, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, phone systems, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Cisco switches, Symantec, system analysis and design, teaching, user support, phones, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server ","
IT MANAGER
Summary
Ten years of management experience with a focus on team building and project management. Ten years of experience as a network engineer and systems administrator. The majority of my experience has been working with Microsoft, Dell, HP, IBM, Symantec, McAfee, Trend Micro and Cisco hardware and software business solutions. I have extensive experience with Microsoft Exchange Server. I am comfortable with Cisco command line IOS, VoIP, QoS tagging, layer 2, 3 and 4 switching and packet shaping. I have used Fluke OptiView, Wireshark, NetFlow Analyzer, Solarwinds Network Performance Monitor and SMS to assist me in the process of identifying network bottlenecks and performance issues. I have experience in business, education, medical and manufacturing environments. Recently, I have been working a great deal with Hyper-V, VMware and data loss prevention software.
Highlights
  • Software Symantec Backup Exec, System Recovery, Endpoint Protection, Trend Micro, McAfee, ESET, Acronis, ShadowProtect, GFI, Crow Canyon, DameWare, Wireshark, NetFlow Analyzer, Splunk, SMS, Fluke OptiView, Solarwinds NPM, Microsoft Response Point, GP, CRM and SharePoint,
  • Databases SQL, MySQL
  • Hardware Servers, workstations, laptops, printers, smart phones, routers, switches, firewalls, wireless access points, LTO autoloaders, CCTV, PBX and IP phone systems, biometric scanners and readers
  • Applications Apache, IIS, Cisco ASDM, Cisco VPN Client, MAS 90, Sage Medical Manager, BrainTree PACS/C-Arm, VMware, Citrix, SmartFilter, Imail, Websense, iPrism Web Security, Hyper-V, SonicWall Global VPN Client, Adobe, Foxit Phantom PDF, JobBOSS, Made2Manage ERP, Word, Excel, Access
  • Industries Business, Manufacturing, Education and Medical
  • Operating Systems Windows 2000 Server, Server 2003, Server 2008, Server 2012, Exchange Server(2000, 2003, 2007, 2010, 2013 & associated migration tools), Cisco IOS, Linux, Mac OS
  • Methodologies project management, system analysis and design, business process flow
  • Database maintenance
  • System checks and troubleshooting
  • Advanced troubleshooting
  • Virus and spyware removal
  • Computer diagnostics and repair
  • Server management
  • Hardware support and troubleshooting
  • Highly motivated
  • Resourceful
  • Advanced knowledge of diagnostic techniques
  • Advanced knowledge of security, firewalls and DLP
Accomplishments
Saved company over $ 50,000.00 per year by refurbishing used computers and technological equipment and switching Internet providers from T1 lines to cable.
Experience
IT Manager , 07/2012 - Current Company Name - City , State
  • Server installations and migrations, SonicWall firewalls, VPN installation and support, wireless access points, multilayer switches, routers, help desk support for 3 sites, multi-mode fiber, Microsoft Exchange Server, Server 2012, Hyper-V installation and support, Windows XP mode, Windows 7, Windows 8, SharePoint, Microsoft Dynamics GP/CRM, Project Server, SQL, Macola, CCTV, time and attendance hardware and software, biometric reader installation and support, Syspine IP, Microsoft Response Point, VoIP, Creo Pro/E, Windchill, SolidWorks, QuickBooks Enterprise, McAfee SaaS, network security, disaster recovery, infrastructure design and support, network hardware and software troubleshooting, administration of user accounts, responsible for developing annual IT budget, responsible for IT project management.
  • Administration of group policy, Active Directory, help desk support, Hyper-V, DLP.
Information Technology Engineer , 10/2008 - 07/2012 Company Name - City , State
  • Server installations and migrations, migration of databases, Exchange Server, SQL, MySQL.
  • Cisco PIX and ASA 5505 installation and support, network security, wireless hardware, installation and support of Symantec Backup Exec and Endpoint Protection, Mac OS, help desk support for multiple sites, phone system and VoIP support.
  • Administration of group policy, Active Directory, DHCP, DNS, hardware and software troubleshooting, upgrades and migrations of legacy software packages.
Senior Network Engineer , 10/2007 - 06/2008 Company Name - City , State
  • Server installations and migrations, databases, Exchange Server, SQL, MySQL.
  • HP servers, Secure Computing Webwashers, Snapgear firewall/VPN appliances, Cisco switches, Trend Micro products, Symantec products, network security, wireless installation and support, virtual machines, help desk support for multiple sites, phone system and VoIP support.
  • Administration of group policy, Active Directory, DHCP, DNS, end user support.
Information Technology Engineer , 03/2005 - 10/2007 Company Name - City , State
  • Server installations and migrations, migration of databases, MAS 90, SQL, MySQL.
  • Cisco 1721, 2800 and 3600 series routers, Cisco Catalyst 2900 and 3100 series switches, HP ProCurve switches, Symantec products, network security, wireless installation, iSCSI NAS/SAN (Intel hardware), media servers, terminal server applications, BrainTree PACS and C-Arm, biometric readers, time and attendance installation and support, help desk and end user support for 7 sites.
  • Administration of group policy, Active Directory, DHCP, DNS, VPN tunnels, ftp servers, Sage Medical Manager, VoIP, QoS, layer 3 and 4 switching, Cisco Aironet access points, Toshiba hybrid PBX and VoIP phone system and QoS support, HIPAA compliance, media servers, iSCSI, fibre channel, SAN and NAS design, installation and support.
Assistant Professor , 08/2000 - 07/2005 Company Name - City , State
  • Program Chair for Region 2 (South Bend, Elkhart and Warsaw Server installations, teaching A+, Network+, Microsoft MCSA and Cisco CCNA classes, programming routers, switches and installing and configuring Windows 2000 server and Server 2003.
  • Supervised all Computer Information Systems faculty, staff and adjunct instructors for all three sites in Region 2, hardware/software troubleshooting and support.
  • Administration of group policy, Active Directory, FERPA compliance.
Education
Davenport University - City , State , USA Information Technology Certification Classes Network Engineering A+, Network+, MCSA, CCNA, Operating Systems, Business Applications, Network Engineering
1988 Western Michigan University - City , State , USA M.A Counselor Education and Counseling Psychology Administration of Student Personnel Services and Counseling in Post-Secondary Education
1985 Indiana University - City , State , USA B.A Sociology Sociology and Psychology
Ivy Tech Community College - City , State , USA Information Technology Certification Classes Cisco CCNA Cisco Switching and Routing
Certifications
CompTIA A+, Network+, Microsoft MCP (70-210 and 70-215), previously certified as Cisco CCNA
Skills
A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, firewall, ftp, help desk support, help desk, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, phone systems, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Cisco switches, Symantec, system analysis and design, teaching, user support, phones, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server
" 15297298,INFORMATION-TECHNOLOGY,"ADR, advertising, Arcserve, Asset Management, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, Client Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Windows 2000, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management - Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, employee development, VoIP, website, workflow","Master of Business Administration (MBA), Keller Graduate School of Management, Bachelor of Science, Telecommunications Management, DeVry University","Practice Manager, Information Technology Manager, Information Technology Manager, Marketing Director, Director of Information Systems"," PRACTICE MANAGER Executive Summary Strategic, motivational, and solutions-focused leader with an MBA and with extensive experience in analyzing systems/processes and implementing mission-critical infrastructure improvements Broad based experience in the healthcare industry including regulatory/corporate compliance, strategic planning, and contract negotiations. Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations; experience developing and implementing multi-year budgets and operational plans. Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues, executives, and client groups. Core Qualifications Proficient in Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts and McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC Professional Experience Practice Manager Aug 2014 to Current Company Name － City , State Develop annual planning, budgeting and productivity levels for corporate accounting. Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market-wide growth. Improvements to top line growth by 39.4% through building an effective hospital team, ensuring a safe and engaging environment, and improving medical quality and business performance. Responsible for cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal and DEA compliance. Develop and deploy new hospital initiatives including training physician partners, implementing an efficient patient workflow from intake to discharge and community marketing/outreach campaigns. Build client base by providing extraordinary service to existing clients and by initiating new marketing plans. Information Technology Manager Feb 2012 to Sep 2013 Company Name － City , State Ensured regulatory compliance and integrity of health information systems. Provided support during surveys, ADR, and internal audits. Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits. Member of the Performance Improvement committee and oversaw compliance department operations. Information Technology Manager Sep 2008 to May 2011 Company Name － City , State Revised technology initiatives, and developed strategic/operations plans to drive business operations. Provided all technical support for EMR (Allscripts) projects. Developed, authored, distributed, and enhanced processes and improved procedural manuals/policies Standardized purchasing, procurement, inventory, and network operations. Championed mission-critical operational changes which required new system, network, and telecommunication system training and employee development. Recognized developing teams and processes that boosted growth, profitability, and efficiency. Revised clinical training collateral, delivered classroom instruction, and conducted clinical visits to ensure all field staff competencies in EMR system. Marketing Director Feb 2007 to Sep 2008 Company Name － City , State Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, and website referrals. Oversaw communication and 3rd part public relations. Director of Information Systems Jan 2004 to Feb 2007 Company Name － City , State Implemented the agency's first disaster recovery plan to minimize productivity loss. Established equipment lifecycles to maximize use of technology throughout the organization. Created and delivered agency computer/security training collateral and instruction to increase end user knowledge and minimize agency risks. Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site, and ensuring usage of VoIP in future projects. Reduced maintenance costs, improved productivity, increased employee security, and decreased travel expenses by implementing Verizon cell phone plan to replace pagers, and included the Field Force Manager that Integrated into backend clinical system to do scheduling. Education Master of Business Administration (MBA) Keller Graduate School of Management － City , State Bachelor of Science , Telecommunications Management DeVry University － City , State Certifications Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University - Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation Skills ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management - Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow ","
PRACTICE MANAGER
Executive Summary
Strategic, motivational, and solutions-focused leader with an MBA and with extensive experience in analyzing systems/processes and implementing mission-critical infrastructure improvements Broad based experience in the healthcare industry including regulatory/corporate compliance, strategic planning, and contract negotiations. Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations; experience developing and implementing multi-year budgets and operational plans. Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues, executives, and client groups.
Core Qualifications
Proficient in Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts and McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC
Professional Experience
Practice Manager Aug 2014 to Current
Company Name － City , State
  • Develop annual planning, budgeting and productivity levels for corporate accounting.
  • Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market-wide growth.
  • Improvements to top line growth by 39.4% through building an effective hospital team, ensuring a safe and engaging environment, and improving medical quality and business performance.
  • Responsible for cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal and DEA compliance.
  • Develop and deploy new hospital initiatives including training physician partners, implementing an efficient patient workflow from intake to discharge and community marketing/outreach campaigns.
  • Build client base by providing extraordinary service to existing clients and by initiating new marketing plans.
Information Technology Manager Feb 2012 to Sep 2013
Company Name － City , State
  • Ensured regulatory compliance and integrity of health information systems.
  • Provided support during surveys, ADR, and internal audits.
  • Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits.
  • Member of the Performance Improvement committee and oversaw compliance department operations.
Information Technology Manager Sep 2008 to May 2011
Company Name － City , State
  • Revised technology initiatives, and developed strategic/operations plans to drive business operations.
  • Provided all technical support for EMR (Allscripts) projects.
  • Developed, authored, distributed, and enhanced processes and improved procedural manuals/policies Standardized purchasing, procurement, inventory, and network operations.
  • Championed mission-critical operational changes which required new system, network, and telecommunication system training and employee development.
  • Recognized developing teams and processes that boosted growth, profitability, and efficiency.
  • Revised clinical training collateral, delivered classroom instruction, and conducted clinical visits to ensure all field staff competencies in EMR system.
Marketing Director Feb 2007 to Sep 2008
Company Name － City , State
  • Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, and website referrals.
  • Oversaw communication and 3rd part public relations.
Director of Information Systems Jan 2004 to Feb 2007
Company Name － City , State
  • Implemented the agency's first disaster recovery plan to minimize productivity loss.
  • Established equipment lifecycles to maximize use of technology throughout the organization.
  • Created and delivered agency computer/security training collateral and instruction to increase end user knowledge and minimize agency risks.
  • Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site, and ensuring usage of VoIP in future projects.
  • Reduced maintenance costs, improved productivity, increased employee security, and decreased travel expenses by implementing Verizon cell phone plan to replace pagers, and included the Field Force Manager that Integrated into backend clinical system to do scheduling.
Education
Master of Business Administration (MBA) Keller Graduate School of Management － City , State
Bachelor of Science , Telecommunications Management DeVry University － City , State
Certifications
Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University - Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation
Skills
ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management - Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow
" 27295996,INFORMATION-TECHNOLOGY,"Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting, Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic GP, ERP, Crystal, Data Analysis, Databases, Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control, LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network, PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure","Hennepin Technical College, Network Administration, Associate of Applied Science, Buchach University of Business and Management, Business Management, Certificate, Zaporizhzhya Pedagogical College, Elementary Teacher, Bachelor of Science","IT Director, Business Application Specialist, Information Technology Specialist, Information Technology Specialist I, Network Assistant, General Manager"," IT DIRECTOR Accomplishments CXA- 206-1 | Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations & Lab Introduction to SQL Military UA Army, Ukraine Senior Sergeant. Experience IT Director August 2015 to Current Company Name － City , State Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies. Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources Operational Management Where necessary, reengineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision. Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users. Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives. Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems. Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award. Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. Oversee provision of end user services, including help desk and technical support services. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversee negotiation and administration of vendor, outsourcer, and service agreements. Business Application Specialist August 2013 to August 2015 Company Name － City , State Support major components of distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards and techniques used to provide security in client/server environment Diagram components at each tier of client/server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation Provide field application support and respond to technical inquiries, Coordinate with Project Team resources for timely delivery , implementation of support tasks Investigate options and ways to improve products and services Lead tech for application implementation, development, testing, and enhancements Conduct Data Analysis, Mapping, Extraction, Conversion and Migration Performance monitoring, analysis and bottleneck detection for Microsoft SQL Databases. Information Technology Specialist February 2011 to August 2013 Company Name － City , State Completive experience of VMware vSphere environment: Install, Configure, Manage Provide expertise and support for Citrix Infrastructure, XenApp, Access Gateway and NetScaler Perform support and administrative tasks pertaining to end-user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007/2010, and Office365 Administer the installation and support for all enterprise hardware, software, and applications Maintain network, firewalls, Windows/Linux servers/computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system Maintain “how-to” documentation for resolving network, phone, and mobile issues Oversee multi-function printer/copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end-user support tickets. Information Technology Specialist I October 2010 to January 2011 Company Name － City , State Information Technology Specialist I Experience in imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution at the desktop level, including installing, configuring and upgrading software, systems and applications Utilize Microsoft Management Console to administrate computers and user accounts Define security policies for user and computers compliance Adhere to “best practices"" when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user, security and group membership accounts Maintain campus-wide Intranet, LAN, and Wi-Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff Develop, document, and maintain hardware inventory processes for 2 campuses. Network Assistant February 2010 to July 2010 Company Name － City , State Work-study Assess network performance Set up and observe network system recommends, upgrades, or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users. General Manager July 2004 to January 2006 Company Name － City , State Trained and coordinated 25 office personnel Provided supervision; supported and motivated employees Organized maintenance features, inventory control and ordered necessary materials Formulated daily sales reports Participated in development of company advertisement. Education Associate of Applied Science : Network Administration , 2010 Hennepin Technical College － City , State Network Administration &ndash Applied Science AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0 Business Management , 2006 IT Security Essentials - CertificateBuchach University of Business and Management － City , Ukraine Bachelor of Science : Elementary Teacher , 1999 Zaporizhzhya Pedagogical College － City , Ukraine Skills Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting,  Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic  GP, ERP, Crystal, Data Analysis, Databases,  Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network,  PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure ","
IT DIRECTOR
Accomplishments
  • CXA- 206-1 | Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations & Lab Introduction to SQL Military UA Army, Ukraine Senior Sergeant.
Experience
IT Director
August 2015 to Current Company Name － City , State
  • Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies.
  • Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources Operational Management Where necessary, reengineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
  • Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
  • Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
  • Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
  • Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
  • Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.
  • Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
  • Oversee provision of end user services, including help desk and technical support services.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Oversee negotiation and administration of vendor, outsourcer, and service agreements.
Business Application Specialist
August 2013 to August 2015 Company Name － City , State
  • Support major components of distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards and techniques used to provide security in client/server environment Diagram components at each tier of client/server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation Provide field application support and respond to technical inquiries, Coordinate with Project Team resources for timely delivery , implementation of support tasks Investigate options and ways to improve products and services Lead tech for application implementation, development, testing, and enhancements Conduct Data Analysis, Mapping, Extraction, Conversion and Migration Performance monitoring, analysis and bottleneck detection for Microsoft SQL Databases.
Information Technology Specialist
February 2011 to August 2013 Company Name － City , State
  • Completive experience of VMware vSphere environment: Install, Configure, Manage Provide expertise and support for Citrix Infrastructure, XenApp, Access Gateway and NetScaler Perform support and administrative tasks pertaining to end-user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007/2010, and Office365 Administer the installation and support for all enterprise hardware, software, and applications Maintain network, firewalls, Windows/Linux servers/computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system Maintain “how-to” documentation for resolving network, phone, and mobile issues Oversee multi-function printer/copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end-user support tickets.
Information Technology Specialist I
October 2010 to January 2011 Company Name － City , State
  • Information Technology Specialist I Experience in imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution at the desktop level, including installing, configuring and upgrading software, systems and applications Utilize Microsoft Management Console to administrate computers and user accounts Define security policies for user and computers compliance Adhere to “best practices"" when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user, security and group membership accounts Maintain campus-wide Intranet, LAN, and Wi-Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff Develop, document, and maintain hardware inventory processes for 2 campuses.
Network Assistant
February 2010 to July 2010 Company Name － City , State
  • Work-study Assess network performance Set up and observe network system recommends, upgrades, or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users.
General Manager
July 2004 to January 2006 Company Name － City , State
  • Trained and coordinated 25 office personnel Provided supervision; supported and motivated employees Organized maintenance features, inventory control and ordered necessary materials Formulated daily sales reports Participated in development of company advertisement.
Education
Associate of Applied Science : Network Administration , 2010 Hennepin Technical College － City , State Network Administration &ndash Applied Science
AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0
Business Management , 2006 IT Security Essentials - CertificateBuchach University of Business and Management － City , Ukraine
Bachelor of Science : Elementary Teacher , 1999 Zaporizhzhya Pedagogical College － City , Ukraine
Skills
Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting,  Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic  GP, ERP, Crystal, Data Analysis, Databases,  Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network,  PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure
" 39413067,INFORMATION-TECHNOLOGY,"Active Directory, Application Development, Business Management and Development, C++, Hardware, Network and Systems, Consulting, Client Support, Databases, Designing, Document Management, Graphics, HTML, Imaging, Information Security, Information Technology, Java, LAN, C#, Microsoft Office, Windows 7, Windows 8.1, Windows 2000, Windows XP, Network Administration, Network Hardware, Network Security, Network, Novell Network, Operating System, PC Repair and Support, PHP, Printer, Problem Resolution, Project Plans, Reporting, Servers, Scripts, Software Design, MS SQL, SQL, Technical Support, Systems Support, Upgrading, Visual Basic, Website Design, XML","Minnesota School of Business, Associate of Applied Science, Computer Science","Freelance IT Consultant, Information Technology Specialist, Information Technology Consultant Network Solution/Owner, Help Desk Specialist"," FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience Qualifications Excellent critical and analytical skills Skills Active Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget. Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer. Provided expert technical support and problem resolution to all customers. Information Technology Specialist , 04/2012 － Current Company Name － City , State Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security. Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director. Increasing efficiency of infrastructural technologies and organizational processes. Executing a self-created business plan designed to lower overall business operations cost by 81%. Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products. Creating a strategic business plan to join technology and business operations together. Upgrading Network hardware, software and accessories. Advising and assisting in IT infrastructure implementation and management processes. Sharing Network and systems management responsibilities. Overseeing remote client support and services. Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012. Designing and planning to install Microsoft System Center Configuration Manager SCCM). Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment. Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State Provided consultation for appropriate business software and efficient hardware solutions. Acted as liaison between my clients, vendors and product distributors. Configured LAN's and WLAN's. Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment. Analyzed system and registry data for infected computers and servers. Sold and installed highly efficient Network equipment for quicker database response times. Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State Provided technical support for all network applications. Monitored and advised for standards relating to client-side interfaces, website design and graphics development. Served as an operating system expert and provided advanced technical support for all employees within the school district. Improved reliability of education software, systems and databases. Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget. Maintained composure and patience when faced with difficult customer situations. Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008. Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP. Education and Training 1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship ","
FREELANCE IT CONSULTANT
Career Overview
Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience
Qualifications
  • Excellent critical and analytical skills
Skills
Active Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML
Work Experience
Freelance IT Consultant
  • Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget.
  • Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer.
  • Provided expert technical support and problem resolution to all customers.
Information Technology Specialist , 04/2012 － Current Company Name － City , State
  • Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security.
  • Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director.
  • Increasing efficiency of infrastructural technologies and organizational processes.
  • Executing a self-created business plan designed to lower overall business operations cost by 81%.
  • Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products.
  • Creating a strategic business plan to join technology and business operations together.
  • Upgrading Network hardware, software and accessories.
  • Advising and assisting in IT infrastructure implementation and management processes.
  • Sharing Network and systems management responsibilities.
  • Overseeing remote client support and services.
  • Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012.
  • Designing and planning to install Microsoft System Center Configuration Manager SCCM).
  • Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment.
Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State
  • Provided consultation for appropriate business software and efficient hardware solutions.
  • Acted as liaison between my clients, vendors and product distributors.
  • Configured LAN's and WLAN's.
  • Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment.
  • Analyzed system and registry data for infected computers and servers.
  • Sold and installed highly efficient Network equipment for quicker database response times.
Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State
  • Provided technical support for all network applications.
  • Monitored and advised for standards relating to client-side interfaces, website design and graphics development.
  • Served as an operating system expert and provided advanced technical support for all employees within the school district.
  • Improved reliability of education software, systems and databases.
  • Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget.
  • Maintained composure and patience when faced with difficult customer situations.
  • Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008.
  • Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP.
Education and Training
1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science
Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship
" 48037995,INFORMATION-TECHNOLOGY,"Strong Diverse Science Background, Strong Academic Skills, Strong Decision-Making Ability, Prescription Dispensing and Compounding, Drug Interaction Assessment, Clinical Interventions, Product Safety and Quality Assurance, Exceptional Patient Care, Proficient with software (Word, Excel, PowerPoint, Access), Ability to Identify and Solve Potential Problem, High Personal and Professional Ethics, Creative Cognitive Skills, Pharmaceutical Research and Data Analysis, Efficient and Accurate, Exceptional Attention to Details, Excellent Telephone Etiquette, Ability to Listen and Communicate in a Articulate Manner, High Level of Organizational and Personal Skills, Customer and Coworker Relationship Management on a Personal Level, Integrity and Honesty, Compassion and Courtesy, Excellent Interpersonal Skills, High Level of Analytical and Cognitive Skills, Self-Disciplined and Self-Motivated","Doctor of Pharmacy : Pharmaceutics, Massachusetts College of Pharmacy and Health Science, Master of Science : Hardware Engineering, University of Information Technology, Mechanics and Optics","Staff Pharmacist, Pharmacy Intern, Pharmacy technician, Electronics Technician, Teaching Assistant/ Laboratory Supervisor"," STAFF PHARMACIST Summary Patient and professional excellence oriented Pharmacist with Doctor of Pharmacy and Master in Science degrees. Nine years of retail experience providing outstanding pharmacy services in a high-volume setting. Strong background in science and clinical pharmacology and excellent interpersonal skills with a track record of establishing positive relationships with customers, co-workers, medical professionals, and insurance providers. Enthusiastic about acquiring new clinical knowledge and experience in a hospital setting. Committed to providing highest quality pharmaceutical services and personal patient care as an essential link in disease management. Dedicated to deliver peak performance as well as fast and accurate medication dispensing. Capable and able to demonstrate versatility in adapting to every-increasing complexity in the healthcare industry. Highlights Strong Diverse Science Background Strong Academic Skills Strong Decision-Making Ability Prescription Dispensing and Compounding Drug Interaction Assessment Clinical Interventions Product Safety and Quality Assurance Exceptional Patient Care Proficient with software (Word, Excel, PowerPoint, Access) Ability to Identify and Solve Potential Problem High Personal and Professional Ethics Creative Cognitive Skills Pharmaceutical Research and Data Analysis Efficient and Accurate Exceptional Attention to Details Excellent Telephone Etiquette Ability to Listen and Communicate in a Articulate Manner High Level of Organizational and Personal Skills Customer and Coworker Relationship Management on a Personal Level Achievements Recognized for ability to manage a high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems. Improved drug-inventory management system to reduce waste and eliminate back orders. Cultivated strong network in a community, resulting in a new patient enrollments. Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations. Translated pharmacy communications for Russian speaking customers and recruited new customers. Professional Experience 12/2002 to 04/2009 Staff Pharmacist Company Name － City , State Manage ancillary staff in fulfilling more than 1,500 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications. Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Interact with HMOs and other insurance providers concerning billing/reimbursement issues. Keep abreast of new developments within the pharmaceutical industry. Proficiently processed and dispensed written, oral and electronic prescriptions. Conducted drug utilization reviews, drug interventions and therapy management. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Strictly maintained customer and patient confidentiality. Maintained proper storage and security conditions for all drugs. Mastered HEB Pharmacy Standard Operating Procedures (SOPS). Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Calculated, weighed, measured and mixed ingredients with expert precision. Advised customers on the selection of over the counter products, healthcare supplies, dietary and herbal supplements. Consistently upheld proper pharmacy and general safety procedures and standards. Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Appropriately resolved customer issues, complaints and questions. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. 01/1998 to 11/2002 Pharmacy Intern Company Name － City , State 12/1995 to 09/1998 Pharmacy technician Company Name － City , State 01/1990 to 11/1993 Electronics Technician Company Name － City , State Worked closely with team of engineers and technician Maintained and troubleshoot electronic and computer based equipment. Recorded precision measurements from electronic devices during the test Completed database, created graphics and checked final reports for accuracy Supported engineering team as a customer service representative 01/1990 to 04/1991 Teaching Assistant/ Laboratory Supervisor Company Name － City , State Supervised and helped students during laboratory experiments Soldered and assembled laboratory equipment Maintained proper laboratory and general safety procedures and standards, including department cleanliness. Education 2002 Doctor of Pharmacy : Pharmaceutics Massachusetts College of Pharmacy and Health Science － City , State , USA Clinical rotations at : Beth Israel Deaconess Medical Center (Infectious Disease), Boston Children's Hospital (Center for Poison Control and Prevention), Beverly Hospital (Inpatient and Ambulatory care), Boston Dialysis Center . 1992 Master of Science : Hardware Engineering University of Information Technology, Mechanics and Optics － City Russia Certifications In good standing with the Massachusetts Board of Pharmacy Skills Integrity and Honesty Compassion and Courtesy Excellent Interpersonal Skills High Level of Analytical and Cognitive Skills Self-Disciplined and Self-Motivated ","
STAFF PHARMACIST
Summary

Patient and professional excellence oriented Pharmacist with Doctor of Pharmacy and Master in Science degrees. Nine years of retail experience providing outstanding pharmacy services in a high-volume setting. Strong background in science and clinical pharmacology and excellent interpersonal skills with a track record of establishing positive relationships with customers, co-workers, medical professionals, and insurance providers. Enthusiastic about acquiring new clinical knowledge and experience in a hospital setting.


Committed to providing highest quality pharmaceutical services and personal patient care as an essential link in disease management. Dedicated to deliver peak performance as well as fast and accurate medication dispensing. Capable and able to demonstrate versatility in adapting to every-increasing complexity in the healthcare industry.



Highlights
  • Strong Diverse Science Background
  • Strong Academic Skills
  • Strong Decision-Making Ability
  • Prescription Dispensing and Compounding
  • Drug Interaction Assessment
  • Clinical Interventions
  • Product Safety and Quality Assurance
  • Exceptional Patient Care
  • Proficient with software (Word, Excel, PowerPoint, Access)
  • Ability to Identify and Solve Potential Problem
  • High Personal and Professional Ethics
  • Creative Cognitive Skills
  • Pharmaceutical Research and Data Analysis
  • Efficient and Accurate
  • Exceptional Attention to Details
  • Excellent Telephone Etiquette
  • Ability to Listen and Communicate in a Articulate Manner
  • High Level of Organizational and Personal Skills
  • Customer and Coworker Relationship Management on a Personal Level
Achievements
  • Recognized for ability to manage a high volume of patient accounts.
  • Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems.
  • Improved drug-inventory management system to reduce waste and eliminate back orders.
  • Cultivated strong network in a community, resulting in a new patient enrollments.
  • Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations.
  • Translated pharmacy communications for Russian speaking customers and recruited new customers.
Professional Experience
12/2002 to 04/2009
Staff Pharmacist Company Name － City , State

Manage ancillary staff in fulfilling more than 1,500 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications.


Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Interact with HMOs and other insurance providers concerning billing/reimbursement issues. Keep abreast of new developments within the pharmaceutical industry.


  • Proficiently processed and dispensed written, oral and electronic prescriptions.
  • Conducted drug utilization reviews, drug interventions and therapy management.
  • Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
  • Strictly maintained customer and patient confidentiality.
  • Maintained proper storage and security conditions for all drugs.
  • Mastered HEB Pharmacy Standard Operating Procedures (SOPS).
  • Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
  • Calculated, weighed, measured and mixed ingredients with expert precision.
  • Advised customers on the selection of over the counter products, healthcare supplies, dietary and herbal supplements.
  • Consistently upheld proper pharmacy and general safety procedures and standards.
  • Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.
  • Followed state and federal record keeping guidelines for legend drugs and controlled substances.
  • Appropriately resolved customer issues, complaints and questions.
  • Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
01/1998 to 11/2002
Pharmacy Intern Company Name － City , State
12/1995 to 09/1998
Pharmacy technician Company Name － City , State
01/1990 to 11/1993
Electronics Technician Company Name － City , State
  • Worked closely with team of engineers and technician
  • Maintained and troubleshoot electronic and computer based equipment.
  • Recorded precision measurements from electronic devices during the test
  • Completed database, created graphics and checked final reports for accuracy
  • Supported engineering team as a customer service representative
01/1990 to 04/1991
Teaching Assistant/ Laboratory Supervisor Company Name － City , State
  • Supervised and helped students during laboratory experiments
  • Soldered and assembled laboratory equipment
  • Maintained proper laboratory and general safety procedures and standards, including department cleanliness.
Education
2002
Doctor of Pharmacy : Pharmaceutics Massachusetts College of Pharmacy and Health Science － City , State , USA

Clinical rotations at :


  • Beth Israel Deaconess Medical Center (Infectious Disease),
  • Boston Children's Hospital (Center for Poison Control and Prevention),
  • Beverly Hospital (Inpatient and Ambulatory care),
  • Boston Dialysis Center .
1992
Master of Science : Hardware Engineering University of Information Technology, Mechanics and Optics － City Russia
Certifications

In good standing with the Massachusetts Board of Pharmacy

Skills
  • Integrity and Honesty
  • Compassion and Courtesy
  • Excellent Interpersonal Skills
  • High Level of Analytical and Cognitive Skills
  • Self-Disciplined and Self-Motivated
" 15802627,INFORMATION-TECHNOLOGY,"Business Continuity, Technology Infrastructure, Network Security, IT Operational Management, File management, LAN/WAN systems, Architecture, Business Process Improvement, Cisco, Contracts, Ecommerce, Fulfillment, Process Improvement, Procurement, Provisioning, Retail Marketing, Security, Case Management, Disaster Recovery, Document Management, Enterprise Resource Planning, ROI (Return on Investment), Server Virtualization, Active Directory, Databases, Directory Services, Exchange, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Network Administration, Workstations, Certified Information Systems Security Professional (CISSP), Information Technology Infrastructure Library (ITIL)","Bachelor of Arts: Geography, State University of New York at Stony Brook, Bachelor of Arts: Sociology, Bachelor of Science: Biochemistry, Associates: Geography, State University of New York at Stony Brook","Senior Vice-President and Chief Information Officer, Vice-President, Information Technology, Manager/Senior Network Engineer, Information Technology, Network Administrator"," SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER Core Accomplishments Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families Professional Experience Senior Vice-President and Chief Information Officer , 01/2009 to Current Company Name － City , State Industry expert in a wide variety of technology systems, business applications and IT service management. Primary focus: Network Security and IT Operational Management using the fundamentals of scalar design/architecture and business process improvement. Create ""living"" technology that supports strategic vision and goals, as well as growing customer needs. Instituted a technology roadmap to guide the IT department with proper business alignment to create measurable, efficient and sustainable technology for Goodwill's various business verticals - Retail and eCommerce, Employment and Contracts, Mission Services. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure. Designed and collaborated with architects, engineers, and industry technology leaders in the build and operation of Second Generation Data Centers and collocated sites. Designed a Business Continuity strategy that incorporates all critical aspects of the business to ensure the business remains solvent in the event of service interruption or significant business disruption. Improved IT spend through proper fulfillment and procurement process provisioning - CapEx and OpEx improvements realized to ease the associated costs of technology growth. Proper sourcing of selected areas of the IT business process through staff augmentation, outsourcing, in-sourcing and near-shore opportunities to improve IT effectiveness and service delivery. Provided guidance and expertise on various panels, as well as interviewed by various media outlets and corporations for case-studies and dialogues around strategic IT - CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet. Vice-President, Information Technology , 01/2005 to 01/2009 Company Name － City , State Designed a system to overhaul the entire information gathering and distribution process through the use of portal technology. Streamlined operations and in doing so foster an atmosphere of empowerment and accountability using the principles of Enterprise Resource Planning. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure, reduce costs, improve effectiveness and sharpen internal focus on development activities. Developed a Managed Print Service (MPS) program with a Multi-Function printer network to produce copy, print, email, e-file and scan at stations within key departments as part of a preliminary Document Management System. The MPS significantly reduced costs for developing print materials over traditional copy machine equipment as the ROI was seen within months versus years. Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families. Authored a case study to review non-profit technologies. This study was based on a review of industry leading technologies in comparison to Goodwill's Retention Policy as it related to the Disaster Recovery Policy/Business Continuity Plan. Realized a 43% savings over the cost of the equipment. Technology Visionary - Developed the ROI, gained approval and then guided the development and subsequent re-development of a homegrown case management application to improve the future state of Mission Service and Employment business verticals. This application has been a proven leader among competitors. Technology Visionary - Engineered the platform to support Goodwill's first Blade Server and Data De-duplication technology, as well as server virtualization, to increase performance and availability while reducing management overhead - the fore-runner to some of the technologies widely used by Fortune 100 companies from that time until now. Manager/Senior Network Engineer, Information Technology , 01/2001 to 01/2005 Company Name － City , State Challenged to secure and improve reliability of wide area network and all future business expansions sites. Chief Architect - Designed and implemented corporate-wide, platform-independent, Personal Information Manager (PIM) with Microsoft Exchange\Outlook to replace Novell based Pegasus email system. Strategic Visionary - Chief Architect - Designed and Implemented the process of a tiered in-place migration from Novell NetWare to MS Windows: transitioned from Netware Directory Service to Microsoft Active Directory Service, migrated user and group accounts, transitioned from Novell based WAN to an Active Directory Domain Forest, migrated file and print services, redesigned proprietary databases. Responsible for overall performance and availability of all aspects of the network. Analyze network and design upgrades/changes as needed. Assess the company's current and future network needs using scalable systems. Responsible for all aspects of E-mail group. Oversee the design, development, release, and maintenance of e-mail application systems. Responsible for all aspects (software and hardware) of organization's network systems. Recommend, implement, and maintain network architectures (LAN and WAN). Assist in the development and maintenance of network communications. Use knowledge of LAN/WAN systems to help plan and install internal and external networks. Test and evaluate network systems to eliminate problems and make improvements. Network Administrator , 01/1997 to 01/2001 Company Name － City , State Network Administration Install, configure and maintain organization's network. Build networks and maintain external and internal web presence; administer the networks. Perform system backups on its internal and external web network servers. Design and support server systems and supporting software. Support, monitor, test and troubleshoot hardware and software problems pertaining to LAN. Install, configure and repair workstations. Provide end users support for all LAN-based applications. Education Bachelor of Arts : Geography State University of New York at Stony Brook － City , State , US , CERTIFICATIONS & AFFILIATIONS Bachelor of Arts - Sociology Bachelor of Science - Biochemistry Associates - Geography State University of New York at Stony Brook, Stony Brook, New York Certifications Microsoft Certified Systems Engineer Certified Information Systems Security Professional CISSP Certified Ethical Hacker (CEH) v8 Information Technology Infrastructure Library Foundations Goodwill Industries International, Executive Development Program Graduate Mobile Enterprise Executive Panelist Gartner Summit Panelist Enterprise CIO Forum Contributor Wall Street Journal CIO Contributor (Candidate) Skills Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry ","
SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER
Core Accomplishments
Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families
Professional Experience
Senior Vice-President and Chief Information Officer , 01/2009 to Current Company Name － City , State
  • Industry expert in a wide variety of technology systems, business applications and IT service management. Primary focus: Network Security and IT Operational Management using the fundamentals of scalar design/architecture and business process improvement. Create ""living"" technology that supports strategic vision and goals, as well as growing customer needs.
  • Instituted a technology roadmap to guide the IT department with proper business alignment to create measurable, efficient and sustainable technology for Goodwill's various business verticals - Retail and eCommerce, Employment and Contracts, Mission Services.
  • Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure.
  • Designed and collaborated with architects, engineers, and industry technology leaders in the build and operation of Second Generation Data Centers and collocated sites.
  • Designed a Business Continuity strategy that incorporates all critical aspects of the business to ensure the business remains solvent in the event of service interruption or significant business disruption.
  • Improved IT spend through proper fulfillment and procurement process provisioning - CapEx and OpEx improvements realized to ease the associated costs of technology growth.
  • Proper sourcing of selected areas of the IT business process through staff augmentation, outsourcing, in-sourcing and near-shore opportunities to improve IT effectiveness and service delivery.
  • Provided guidance and expertise on various panels, as well as interviewed by various media outlets and corporations for case-studies and dialogues around strategic IT - CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet.
Vice-President, Information Technology , 01/2005 to 01/2009 Company Name － City , State
  • Designed a system to overhaul the entire information gathering and distribution process through the use of portal technology. Streamlined operations and in doing so foster an atmosphere of empowerment and accountability using the principles of Enterprise Resource Planning. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure, reduce costs, improve effectiveness and sharpen internal focus on development activities.
  • Developed a Managed Print Service (MPS) program with a Multi-Function printer network to produce copy, print, email, e-file and scan at stations within key departments as part of a preliminary Document Management System. The MPS significantly reduced costs for developing print materials over traditional copy machine equipment as the ROI was seen within months versus years.
  • Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families.
  • Authored a case study to review non-profit technologies. This study was based on a review of industry leading technologies in comparison to Goodwill's Retention Policy as it related to the Disaster Recovery Policy/Business Continuity Plan. Realized a 43% savings over the cost of the equipment.
  • Technology Visionary - Developed the ROI, gained approval and then guided the development and subsequent re-development of a homegrown case management application to improve the future state of Mission Service and Employment business verticals. This application has been a proven leader among competitors.
  • Technology Visionary - Engineered the platform to support Goodwill's first Blade Server and Data De-duplication technology, as well as server virtualization, to increase performance and availability while reducing management overhead - the fore-runner to some of the technologies widely used by Fortune 100 companies from that time until now.
Manager/Senior Network Engineer, Information Technology , 01/2001 to 01/2005 Company Name － City , State
  • Challenged to secure and improve reliability of wide area network and all future business expansions sites.
  • Chief Architect - Designed and implemented corporate-wide, platform-independent, Personal Information Manager (PIM) with Microsoft Exchange\Outlook to replace Novell based Pegasus email system.
  • Strategic Visionary - Chief Architect - Designed and Implemented the process of a tiered in-place migration from Novell NetWare to MS Windows: transitioned from Netware Directory Service to Microsoft Active Directory Service, migrated user and group accounts, transitioned from Novell based WAN to an Active Directory Domain Forest, migrated file and print services, redesigned proprietary databases.
  • Responsible for overall performance and availability of all aspects of the network.
  • Analyze network and design upgrades/changes as needed.
  • Assess the company's current and future network needs using scalable systems.
  • Responsible for all aspects of E-mail group.
  • Oversee the design, development, release, and maintenance of e-mail application systems.
  • Responsible for all aspects (software and hardware) of organization's network systems.
  • Recommend, implement, and maintain network architectures (LAN and WAN).
  • Assist in the development and maintenance of network communications.
  • Use knowledge of LAN/WAN systems to help plan and install internal and external networks.
  • Test and evaluate network systems to eliminate problems and make improvements.
Network Administrator , 01/1997 to 01/2001 Company Name － City , State
  • Network Administration
  • Install, configure and maintain organization's network.
  • Build networks and maintain external and internal web presence; administer the networks.
  • Perform system backups on its internal and external web network servers.
  • Design and support server systems and supporting software.
  • Support, monitor, test and troubleshoot hardware and software problems pertaining to LAN.
  • Install, configure and repair workstations.
  • Provide end users support for all LAN-based applications.
Education
Bachelor of Arts : Geography State University of New York at Stony Brook － City , State , US , CERTIFICATIONS & AFFILIATIONS Bachelor of Arts - Sociology Bachelor of Science - Biochemistry Associates - Geography State University of New York at Stony Brook, Stony Brook, New York
Certifications
  • Microsoft Certified Systems Engineer
  • Certified Information Systems Security Professional
  • CISSP
  • Certified Ethical Hacker (CEH) v8
  • Information Technology Infrastructure Library Foundations
  • Goodwill Industries International, Executive Development Program Graduate
  • Mobile Enterprise Executive Panelist
  • Gartner Summit Panelist
  • Enterprise CIO Forum Contributor
  • Wall Street Journal CIO Contributor (Candidate)
Skills
Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry
" 51363762,INFORMATION-TECHNOLOGY,"Strong Interpersonal skills, Exceptional Listening and perception skills, Excels in writing, Information Technology SME, Timely, Efficient, Test and Evaluation Expertise, Leadership, Management, Project Management, Conflict Resolution, Cobol Programming, ADA Programming, Procurement Clerk, BPA's, Acquisition Experience, COR, Formal Briefings, Procurement Clerk, Purchasing Agent, Computer Programmer, Contracting Officer Representative (COR), Customer Support, Information Technology, Information Security, Hardware, Network systems, Decision Making, Information Systems, IT Strategy, Local Area Network, Microsoft Certified Professional, Policies, Processes, Project Management, Risk Assessment","Pillar College, Business Admin and Management, Bachelor of Arts, CED Solutions, Computer Software, Microsoft Certified Professional (MCP)","AMC Computer Specialist and Intern, Computer Specialist (Special Assignment), Information Technology Specialist, Information Technology Specialist"," AMC COMPUTER SPECIALIST AND INTERN Summary Information Technology Specialist with twenty nine years of experience launching environments focused on telecommunications concepts, principles methods, practices and solutions. Savvy, compassionate, impact oriented performer with attention to detail, technological know-how, and lifecycle project planning expertise. Successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity. Consistently develops innovative and workable solutions to unique customer requirements. An effective IT Manager with a proven track record for building highly productive teams with healthy morale. Promotes security awareness ensuring sound security principles are implemented. Highlights Strong Interpersonal skills Exceptional Listening and perception skills Excels in writing Information Technology SME Timely Efficient Test and Evaluation Expertise Leadership Management Project Management Conflict Resolution Cobol Programming ADA Programming Procurement Clerk BPA's Acquisition Experience COR Formal Briefings Accomplishments I provide spiritual support within my organization on a daily basis. I serve as Branch Chief and Division Chief whenever I am appointed. I Initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues. I am a mentor and sponsor of ATEC HQ's Customer Support Intern and Summer hire. I represent ATEC in many Command sponsored special events as a singer, actress and mistress of ceremonies. Experience AMC Computer Specialist and Intern Sep 1989 to Sep 1992 Company Name － City , State As a Lead Cobol Programmer: Wrote two programs to estimate the cost for the Panama Canal Conflict. Coordinated with QA testers for end-to-end unit testing and post-production testing.Implemented system security and data assurance software.Developed custom software solutions for the organization.Oversaw deployment, configuration and documentation procedures.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Drafted two project work plans per week.Organized and held meetings with stakeholders, contractor product teams and customers. Coordinated all hardware acquisitions.Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats. Computer Specialist (Special Assignment) Jun 1992 to Oct 1993 Company Name － City , State Detailed as Junior Engineer for PM EWRSTA Camp Evans (Wall, New Jersey). In this capacity I assisted the Lead Software Engineer in writing the code to repair the Kiowa 58D helicopter computer module. Project was successful From coding to test and evaluation. Authorized to go TDY to Fort Bragg, N.C. to test our code in the vehicle. Briefed 300 civilians and 60 soldiers on the test, evaluations and repair of the aircraft under of the orders the PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida) In addition, I served as a Lead Project Manager using the Artemis Schedule Publisher software to track Electronic Warfare systems and the respected repair schedules. Information Technology Specialist Sep 1992 to Sep 2011 Company Name － City , State Experienced in management of principles, evaluation techniques and systems management and planning (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Served as the only CECOM Command ADA Programmer. Information Technology Specialist Sep 2011 to Current Company Name － City , State Effective Acting branch and division chief of Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015). SWE on Information Systems Security (2011-2015). Implements IT concepts, principles and methods and practices, providing technical oversight and Headquarters systems monitoring (2011- 2015). Identifies and solves complex technological problems by determining accuracy and relevance of information while evaluating potential sources of information and disseminating solutions (2011-2015). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2011-2015). Knowledge of Local Area Network security requirements and techniques tor protecting computer systems from viruses, datatampering, and unauthorized system entry (2011-2015) Skillfully analyzes, plans, designs, implements, documents, assesses, and manages enterprise structural framework(2011-2015). Knowledgeable of system requirements and techniques for planning current and future system architecture requirements (2011-2015). Expertise in Information Technology security principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation (2011-2015). Knowledgeable of telecommunications characteristics and capabilities of systems, media, equipment, and related software systems (2011-2015). Ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications.(2011-2015). Defines and executes application alignment with business strategy, performance, service levels, business intelligence and management, data privacy, compliance/policy and information security. (2011-2015). Expertly applies analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations (2011-2015). Utilizes knowledge of information technology principles, methods, and security regulations and policies to administer various information security programs (2011-2015). Ensures confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools (2011-2015). Served as Lead IT Specialist providing computer, networking and peripheral support to ATEC Headquarters QIP's in RTC, DTC and JITC (2014) Education Bachelor of Arts , Business Admin and Management January 2016 Pillar College － City , State , USA I am currently a full-time student maintaining a 4.0 GPA in an accelerated program. I have completed the following classes: Organizational Management, Business Management, Business Communications and Theology. Security-Plus Certification Microsoft Certified Professional (MCP) , Computer Software 2006 CED Solutions － City , State , USA I have earned, maintained and utilized my Security Plus certification. Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 & 201; SAMJOJ , CLE 003 & 060, ACQ 2036 Army Civilian Training, Education Development and System Courses Moving from Technical Professional to Management Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction to Project Management , Acquisition Workforce 2015 Defense Acquisition University － City , State , USA I will acquire my Information Technology Level 3 certification in November 2015. Certifications Microsoft Certified Professional (MCP) Security Plus Skills Procurement Clerk, Purchasing Agent, Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems, Decision Making, Information Systems, IT Strategy, Local Area Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment ","
AMC COMPUTER SPECIALIST AND INTERN
Summary

Information Technology Specialist with twenty nine years of experience launching environments focused on telecommunications concepts, principles methods, practices and solutions. Savvy, compassionate, impact oriented performer with attention to detail, technological know-how, and lifecycle project planning expertise. Successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity. Consistently develops innovative and workable solutions to unique customer requirements. An effective IT Manager with a proven track record for building highly productive teams with healthy morale. Promotes security awareness ensuring sound security principles are implemented.

Highlights
  • Strong Interpersonal skills
  • Exceptional Listening and perception skills
  • Excels in writing
  • Information Technology SME
  • Timely
  • Efficient
  • Test and Evaluation Expertise
  • Leadership
  • Management
  • Project Management
  • Conflict Resolution
  • Cobol Programming
  • ADA Programming
  • Procurement Clerk
  • BPA's
  • Acquisition Experience
  • COR
  • Formal Briefings
Accomplishments

I provide spiritual support within my organization on a daily basis.

I serve as Branch Chief and Division Chief whenever I am appointed.

I Initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues.

I am a mentor and sponsor of ATEC HQ's Customer Support Intern and Summer hire.

I represent ATEC in many Command sponsored special events as a singer, actress and mistress of ceremonies.


Experience
AMC Computer Specialist and Intern Sep 1989 to Sep 1992
Company Name － City , State

As a Lead Cobol Programmer: Wrote two programs to estimate the cost for the Panama Canal Conflict. Coordinated with QA testers for end-to-end unit testing and post-production testing.Implemented system security and data assurance software.Developed custom software solutions for the organization.Oversaw deployment, configuration and documentation procedures.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Drafted two project work plans per week.Organized and held meetings with stakeholders, contractor product teams and customers. Coordinated all hardware acquisitions.Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats.

Computer Specialist (Special Assignment) Jun 1992 to Oct 1993
Company Name － City , State

Detailed as Junior Engineer for PM EWRSTA Camp Evans (Wall, New Jersey). In this capacity I assisted the Lead Software Engineer in writing the code to repair the Kiowa 58D helicopter computer module. Project was successful From coding to test and evaluation. Authorized to go TDY to Fort Bragg, N.C. to test our code in the vehicle.


Briefed 300 civilians and 60 soldiers on the test, evaluations and repair of the aircraft under of the orders the PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida)


In addition, I served as a Lead Project Manager using the Artemis Schedule Publisher software to track Electronic Warfare systems and the respected repair schedules.


Information Technology Specialist Sep 1992 to Sep 2011
Company Name － City , State

Experienced in management of principles, evaluation techniques and systems management and planning (2003-2011).


Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011).


Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011).

Served as the only CECOM Command ADA Programmer.
Information Technology Specialist Sep 2011 to Current
Company Name － City , State

Effective Acting branch and division chief of Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015).


SWE on Information Systems Security (2011-2015).


Implements IT concepts, principles and methods and practices, providing technical oversight and Headquarters systems monitoring (2011- 2015).


Identifies and solves complex technological problems by determining accuracy and relevance of information while evaluating potential sources of information and disseminating solutions (2011-2015).


Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2011-2015).


Knowledge of Local Area Network security requirements and techniques tor protecting computer systems from viruses, datatampering, and unauthorized system entry (2011-2015)


Skillfully analyzes, plans, designs, implements, documents, assesses, and manages enterprise structural framework(2011-2015).


Knowledgeable of system requirements and techniques for planning current and future system architecture requirements (2011-2015).


Expertise in Information Technology security principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation (2011-2015).


Knowledgeable of telecommunications characteristics and capabilities of systems, media, equipment, and related software systems (2011-2015).


Ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications.(2011-2015).


Defines and executes application alignment with business strategy, performance, service levels, business intelligence and management, data privacy, compliance/policy and information security. (2011-2015).


Expertly applies analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations (2011-2015).


Utilizes knowledge of information technology principles, methods, and security regulations and policies to administer various information security programs (2011-2015).


Ensures confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools (2011-2015).


Served as Lead IT Specialist providing computer, networking and peripheral support to ATEC Headquarters QIP's in RTC, DTC and JITC (2014)
Education
Bachelor of Arts , Business Admin and Management January 2016 Pillar College － City , State , USA

I am currently a full-time student maintaining a 4.0 GPA in an accelerated program. I have completed the following classes: Organizational Management, Business Management, Business Communications and Theology.
Security-Plus Certification Microsoft Certified Professional (MCP) , Computer Software 2006 CED Solutions － City , State , USA

I have earned, maintained and utilized my Security Plus certification.
Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 & 201; SAMJOJ , CLE 003 & 060, ACQ 2036 Army Civilian Training, Education Development and System Courses Moving from Technical Professional to Management Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction to Project Management , Acquisition Workforce 2015 Defense Acquisition University － City , State , USA

I will acquire my Information Technology Level 3 certification in November 2015.
Certifications

Microsoft Certified Professional (MCP)

Security Plus

Skills

Procurement Clerk, Purchasing Agent, Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems, Decision Making, Information Systems, IT Strategy, Local Area Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment

" 18067556,INFORMATION-TECHNOLOGY,"Microsoft Office Suite, Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow, Sharepoint, Excel, Access, Intune, Visio, EMS, Azure, SQL, SSRS, SSIS, SSAS, VBA, DAX, HTML, CSS, VB.NET, R, Powershell, Python, Oracle, AWS, Cisco Switch Management, VMware, Hyper-V, RDP, Automation Anywhere, Active Directory, iOS, Android, Windows, Red Hat Linux, RF devices, Business Intelligence, QlikView, QlikSense, SiSense, Tableau, Datorama, Yellowfin, Crystal, EDI, Procurement, Accounting, ERP, ETL, Progress, BI, Logistics, Finance, Insurance, Risk management, Sales, Negotiating, Data analysis, System integration, Data warehousing, Process improvement, Project management, Workflow","Bachelor of Science: Management of Information Systems, Associates of Science: Accounting","Master Data Manager, Director of Information Technology, Information Technology and Analytics Manager"," MASTER DATA MANAGER Experience Master Data Manager , 01/2019 to Current Company Name – City , State Aligning 100+ supply chain-related master data attributes to ensure the following guidelines are met:. Data Stewardship - Appropriate business units and ownership established to validate appropriate values, definitions and impact documentation for all master data fields. Data Quality - Applicable controls are set in conjecture with IT to ensure that a proactive approach is taken to new master data. Additionally, RPA process planned for Phase 2 to automate structured data entry and maintenance. Data Integrity/Data Warehousing - Structure business logic to ensure BOMs and other data relationships are both accessible and built as an asset for the business. Additionally, a Data Sync SOP was established for GS1 standardization. Reporting - Automate data quality reporting for executive staff to ensure 99.8% compliance is adhered to throughout the organization. Additionally, provide ad-hoc tools for the business to leverage clean data cubes. Data Governance Committee - Oversee executive strategy in institutional master data to commit to trusted, accurate, structured and meaningful master data. Engaging applicable stakeholders to promote data governance, data architect, data stewardship and data security the data governance committee oversees the framework for complex supply chain manufacturing operations. Director of Information Technology , 01/2017 to 01/2019 Company Name – City , State Supply Chain Management - Warehouse, 3PL, Food Services, Served as the corporate Project Manager, overseeing all implementations (WMS, ERP, QMS, CMMS, infrastructure). Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc. Developed a range of documents and performed project selection tasks such as workflow process maps, system integration documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models and user training manuals. Deployed and managed BI products to leverage company-wide data for decisionmakers, proactive analysis, and real-time resource planning. Utilizing SSRS/PowerBI to analyze sets of data across multiple databases, automate value-add reporting to 3PL clients, visualize KPIs thru the organization, create workflows for document automation and create alerts for various business units. Launched a high-performance data warehouses and virtual machines to store, integrate, analyze, and report on enterprise data. An array of SSAS cubes were deployed to allow for end-user ad-hoc tabular reports. Additionally, a complex network of interfaces between 6+ enterprise systems, 4 SQL databases, 1 Oracle database, and other enterprise systems (file server, exchange, EDI, etc) was implemented to support the ETL process. Executing infrastructure refresh for a 200,000 sqft industrial/production facility. The deployment includes an array of 15 switches, 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, and creating floor plans and topology documents. Controlled a $2MM IT budget, short-term and long-term strategies, and CapEx justification across the business. Including selecting and negotiating with vendors, promoting operational process improvement, instituting best practices, and developing IT roadmaps and strategic plans. On track to reduce IT spend by $250K by renegotiating vendor contracts, consolidating cloud services, implementing automation tools and upgrading legacy systems. Responsible for a team of IT professionals and vendors assigned to all corporate and local office systems, including ERP, WMS, logistics systems, data centers, servers and storage, PCs, mobile devices, BDR, telecom, and help desk. Reduced IT service desk's response time and resolution time while increasing knowledge base and reducing reoccurring tickets by over 50%. Information Technology Governance & Steering Committee (ITGSC) - Reporting directly to the board of directors, the ITGSC provided strategic direction in aligning IT projects to shareholder interest and long-term targets. While overseeing the committee the cross-functional team guided 12 business units across operations, sales, and manufacturing. Additionally, the ITGSC aided in risk management, business continuity, and organizational SOPs. NatJan Solutions (Facility Management - Retail, Medical, Grocery Sectors. Information Technology and Analytics Manager , 01/2014 to 01/2017 Implemented process within external ERP portal to monetize 1000's of vendors to generate lean revenue based on financial and operational data analysis. This program is estimated to bring in $325,000 in its first year, an 8% increase in margin. Created ad-hoc and scheduled BI (PowerBI/SSRS) reports to visualize critical client metrics and reports, internal performance KPIs, operational resource planning, asset and revenue forecasting, P/L summaries, expense budgets, etc. Spearheaded national RFP bids of multi-million-dollar procurement deals with several Fortune 500 retail, medical, and education companies. Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process flow and establishing KPI reporting for clientele and internal use. Designed ad-hoc SQL views, stored proceduresand reports to address company-wide data analysis and modeling. Utilized advanced VBA programming and automation software to manage two billing systems, saving an estimated $75,000 in Salary Expenses in 2015, translating to a 40% reduction in departmental spending. Reported on a wide array of KPIs on operations, sales, accounting, and vendors via dashboard-style (BI/SSRS) reports for COO, CFO, Vice President of Sales and Account Manager use. Overhauled all company technology from on-premise systems to an array of cloud solutions, including replacing hardware and migrating servers and databases, this renovation saves ~$108,000 per year and provides long-term scalability. 01/2015 to 01/2017 Company Name – City , State Co-Founded indoor, hydroponic farming company in South Jersey. Bringing a hyper-local product to the Camden and Philadelphia region HGF generated $100K in its first year via a strategic relationship with the premier food management service in Philadelphia, local restaurants, farmer's markets, and Whole Foods retail chain. Sales & Operations Planning (S&OP) - The S&OP team managed bi-directional interactions between sales, marketing, production, and finance. S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material and supplier management, logistics and human capital planning. Additionally, benchmarks for product mix, SKU management, and forecast vs demand vs actual alignment. Operations - Oversaw the general operations of the farm, including assigning day-to-day jobs, tracking yield results, establishing daily work schedules, and tracking transplanting/harvesting schedules. Automation Systems - Implemented an array of sensors to control environmental and nutrient levels. Utilizing this data and automation systems we drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, and established a strong exception-based manufacturing operation. Finance - Oversaw all aspects of the financial responsibilities including establishing a point of sales systems, P/L reports, budgeting for OpEx and CapEx schedules, coordinating with lenders, insurance institutions and annual tax reports. SOPs - Instituted standard operating procedures to ensure quality standards are maintained and product consistency is maintained. Work History Master Data Manager , 01/2019 to Current Company Name – City , State Aligning 100+ supply chain-related master data attributes to ensure the following guidelines are met:. Data Stewardship - Appropriate business units and ownership established to validate appropriate values, definitions and impact documentation for all master data fields. Data Quality - Applicable controls are set in conjecture with IT to ensure that a proactive approach is taken to new master data. Additionally, RPA process planned for Phase 2 to automate structured data entry and maintenance. Data Integrity/Data Warehousing - Structure business logic to ensure BOMs and other data relationships are both accessible and built as an asset for the business. Additionally, a Data Sync SOP was established for GS1 standardization. Reporting - Automate data quality reporting for executive staff to ensure 99.8% compliance is adhered to throughout the organization. Additionally, provide ad-hoc tools for the business to leverage clean data cubes. Data Governance Committee - Oversee executive strategy in institutional master data to commit to trusted, accurate, structured and meaningful master data. Engaging applicable stakeholders to promote data governance, data architect, data stewardship and data security the data governance committee oversees the framework for complex supply chain manufacturing operations. Director of Information Technology , 01/2017 to 01/2019 Company Name – City , State Supply Chain Management - Warehouse, 3PL, Food Services, Served as the corporate Project Manager, overseeing all implementations (WMS, ERP, QMS, CMMS, infrastructure). Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc. Developed a range of documents and performed project selection tasks such as workflow process maps, system integration documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models and user training manuals. Deployed and managed BI products to leverage company-wide data for decisionmakers, proactive analysis, and real-time resource planning. Utilizing SSRS/PowerBI to analyze sets of data across multiple databases, automate value-add reporting to 3PL clients, visualize KPIs thru the organization, create workflows for document automation and create alerts for various business units. Launched a high-performance data warehouses and virtual machines to store, integrate, analyze, and report on enterprise data. An array of SSAS cubes were deployed to allow for end-user ad-hoc tabular reports. Additionally, a complex network of interfaces between 6+ enterprise systems, 4 SQL databases, 1 Oracle database, and other enterprise systems (file server, exchange, EDI, etc) was implemented to support the ETL process. Executing infrastructure refresh for a 200,000 sqft industrial/production facility. The deployment includes an array of 15 switches, 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, and creating floor plans and topology documents. Controlled a $2MM IT budget, short-term and long-term strategies, and CapEx justification across the business. Including selecting and negotiating with vendors, promoting operational process improvement, instituting best practices, and developing IT roadmaps and strategic plans. On track to reduce IT spend by $250K by renegotiating vendor contracts, consolidating cloud services, implementing automation tools and upgrading legacy systems. Responsible for a team of IT professionals and vendors assigned to all corporate and local office systems, including ERP, WMS, logistics systems, data centers, servers and storage, PCs, mobile devices, BDR, telecom, and help desk. Reduced IT service desk's response time and resolution time while increasing knowledge base and reducing reoccurring tickets by over 50%. Information Technology Governance & Steering Committee (ITGSC) - Reporting directly to the board of directors, the ITGSC provided strategic direction in aligning IT projects to shareholder interest and long-term targets. While overseeing the committee the cross-functional team guided 12 business units across operations, sales, and manufacturing. Additionally, the ITGSC aided in risk management, business continuity, and organizational SOPs. NatJan Solutions (Facility Management - Retail, Medical, Grocery Sectors. Information Technology and Analytics Manager , 01/2014 to 01/2017 Implemented process within external ERP portal to monetize 1000's of vendors to generate lean revenue based on financial and operational data analysis. This program is estimated to bring in $325,000 in its first year, an 8% increase in margin. Created ad-hoc and scheduled BI (PowerBI/SSRS) reports to visualize critical client metrics and reports, internal performance KPIs, operational resource planning, asset and revenue forecasting, P/L summaries, expense budgets, etc. Spearheaded national RFP bids of multi-million-dollar procurement deals with several Fortune 500 retail, medical, and education companies. Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process flow and establishing KPI reporting for clientele and internal use. Designed ad-hoc SQL views, stored procedures and reports to address company-wide data analysis and modeling. Utilized advanced VBA programming and automation software to manage two billing systems, saving an estimated $75,000 in Salary Expenses in 2015, translating to a 40% reduction in departmental spending. Reported on a wide array of KPIs on operations, sales, accounting, and vendors via dashboard-style (BI/SSRS) reports for COO, CFO, Vice President of Sales and Account Manager use. Overhauled all company technology from on-premise systems to an array of cloud solutions, including replacing hardware and migrating servers and databases, this renovation saves ~$108,000 per year and provides long-term scalability. 01/2015 to 01/2017 Company Name – City , State Co-Founded indoor, hydroponic farming company in South Jersey. Bringing a hyper-local product to the Camden and Philadelphia region HGF generated $100K in its first year via a strategic relationship with the premier food management service in Philadelphia, local restaurants, farmer's markets, and Whole Foods retail chain. Sales & Operations Planning (S&OP) - The S&OP team managed bi-directional interactions between sales, marketing, production, and finance. S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material and supplier management, logistics and human capital planning. Additionally, benchmarks for product mix, SKU management, and forecast vs demand vs actual alignment. Operations - Oversaw the general operations of the farm, including assigning day-to-day jobs, tracking yield results, establishing daily work schedules, and tracking transplanting/harvesting schedules. Automation Systems - Implemented an array of sensors to control environmental and nutrient levels. Utilizing this data and automation systems we drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, and established a strong exception-based manufacturing operation. Finance - Oversawall aspects of the financial responsibilities including establishing a point of sales systems, P/L reports, budgeting for OpEx and CapEx schedules, coordinating with lenders, insurance institutions and annual tax reports. SOPs - Instituted standard operating procedures to ensure quality standards are maintained and product consistency is maintained. Education Bachelor of Science : Management of Information Systems , 2017 Associates of Science : Accounting , 2015 Rowan College Pursuing Project Management Professional (PMP) certification Rowan University Summary Zeel Patel is an Information Technology Manager with a focus on IT transformation and process improvement currently looking for opportunities in the greater Miami, FL metropolitan area. Zeel has experience working with corporate data in the areas of data presentation, structured and unsecured datasets, data mining, statistical analysis, UI creation, data warehouse management, and assessing data quality. Additionally, Zeel's diverse background has allowed him to succeed in a project management and IT management role. In this role, Zeel has engaged in holistic business analysis, process improvement, strategic planning, budgeting, contract negotiations, vendor relations, resource management, instituting best practices, and overseeing/implementing multiple enterprise systems (ERP, WMS, CRM, WOM, QMS, SCP). Highlights Microsoft Office Suite with deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow, Sharepoint, Excel, Access, Intune, Visio, EMS, and Azure proficiency Programming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle Business Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS Strong knowledge of AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory, And hardware and software administration for iOS, Android, Windows, Red Hat Linux, RF devices VB.NET, EDI, Procurement, Ventilation Accounting, ERP, Programming, Visio Active Directory, ETL, Progress, VBA Premier, Facility Management, Project Management, Workflow Ad, Finance, Python AP, Financial, Quality Approach, Floor plans, Real-time Architect, Forecasting, Red Hat Linux Automate, Functional, Renovation Automation, Help desk, Reporting Automation tools, HTML, Retail Billing systems, Information Technology, RFP Budgeting, Insurance, Risk management Budgets, Inventory, Sales Budget, Logic, Sales analysis BI, Logistics, Servers Business Intelligence, Marketing, SOP Cable, Access, SQL Cisco, Excel, Strategy Hardware, Exchange, Strategic Contracts, Microsoft Office Suite, Strategic plans Crystal, Office, Structured CSS, Sharepoint, Supplier management Clientele, Windows, Supply chain Client, Negotiating, Supply Chain Management Clients, Enterprise, Switches Data analysis, Network, Switch Data entry, Oracle, System integration Data analysis and modeling, Oracle database, Tableau Data warehouses, Organizational, Tax Databases, Cameras, User training Data Warehousing, Policies, Telecom Direction, Pricing, Translating Documentation, Process improvement, Upgrading Skills Microsoft Office Suite with deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow, SSharepoint, Excel, Access, Intune, Visio, EMS, and Azure proficiency PProgramming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle BBusiness Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS SStrong knowledge of AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory, Aand hardware and software administration for iOS, Android, Windows, Red Hat Linux, RF devices, VB.NET, accounting, Active Directory, premier, ad, AP, approach, architect, Automate, Automation, automation tools, billing systems, budgeting, budgets, budget, BI, Business Intelligence, cable, Cisco, hardware, contracts, Crystal, CSS, clientele, client, clients, data analysis, data entry, data analysis and modeling, data warehouses, Databases, Data Warehousing, direction, documentation, EDI, ERP, ETL, Facility Management, Finance, financial, floor plans, forecasting, functional, help desk, HTML, Information Technology, insurance, inventory, logic, logistics, marketing, Access, Excel, exchange, Microsoft Office Suite, Office, Sharepoint, Windows, negotiating, enterprise, network, Oracle, Oracle database, organizational, cameras, policies, pricing, process improvement, procurement, Programming, progress, Project Management, Python, Quality, real-time, Red Hat Linux, renovation, reporting, Retail, RFP, risk management, Sales, sales analysis, servers, SOP, SQL, strategy, strategic, strategic plans, structured, supplier management, supply chain, Supply Chain Management, switches, Switch, system integration, Tableau, tax, user training, telecom, translating, upgrading, ventilation, Visio, VBA, workflow ","
MASTER DATA MANAGER
Experience
Master Data Manager , 01/2019 to Current
Company Name – City , State
  • Aligning 100+ supply chain-related master data attributes to ensure the following guidelines are met:.
  • Data Stewardship - Appropriate business units and ownership established to validate appropriate values, definitions and impact documentation for all master data fields.
  • Data Quality - Applicable controls are set in conjecture with IT to ensure that a proactive approach is taken to new master data.
  • Additionally, RPA process planned for Phase 2 to automate structured data entry and maintenance.
  • Data Integrity/Data Warehousing - Structure business logic to ensure BOMs and other data relationships are both accessible and built as an asset for the business.
  • Additionally, a Data Sync SOP was established for GS1 standardization.
  • Reporting - Automate data quality reporting for executive staff to ensure 99.8% compliance is adhered to throughout the organization.
  • Additionally, provide ad-hoc tools for the business to leverage clean data cubes.
  • Data Governance Committee - Oversee executive strategy in institutional master data to commit to trusted, accurate, structured and meaningful master data.
  • Engaging applicable stakeholders to promote data governance, data architect, data stewardship and data security the data governance committee oversees the framework for complex supply chain manufacturing operations.
Director of Information Technology , 01/2017 to 01/2019
Company Name – City , State
  • Supply Chain Management - Warehouse, 3PL, Food Services, Served as the corporate Project Manager, overseeing all implementations (WMS, ERP, QMS, CMMS, infrastructure).
  • Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc.
  • Developed a range of documents and performed project selection tasks such as workflow process maps, system integration documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models and user training manuals.
  • Deployed and managed BI products to leverage company-wide data for decisionmakers, proactive analysis, and real-time resource planning.
  • Utilizing SSRS/PowerBI to analyze sets of data across multiple databases, automate value-add reporting to 3PL clients, visualize KPIs thru the organization, create workflows for document automation and create alerts for various business units.
  • Launched a high-performance data warehouses and virtual machines to store, integrate, analyze, and report on enterprise data.
  • An array of SSAS cubes were deployed to allow for end-user ad-hoc tabular reports.
  • Additionally, a complex network of interfaces between 6+ enterprise systems, 4 SQL databases, 1 Oracle database, and other enterprise systems (file server, exchange, EDI, etc) was implemented to support the ETL process.
  • Executing infrastructure refresh for a 200,000 sqft industrial/production facility.
  • The deployment includes an array of 15 switches, 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, and creating floor plans and topology documents.
  • Controlled a $2MM IT budget, short-term and long-term strategies, and CapEx justification across the business.
  • Including selecting and negotiating with vendors, promoting operational process improvement, instituting best practices, and developing IT roadmaps and strategic plans.
  • On track to reduce IT spend by $250K by renegotiating vendor contracts, consolidating cloud services, implementing automation tools and upgrading legacy systems.
  • Responsible for a team of IT professionals and vendors assigned to all corporate and local office systems, including ERP, WMS, logistics systems, data centers, servers and storage, PCs, mobile devices, BDR, telecom, and help desk.
  • Reduced IT service desk's response time and resolution time while increasing knowledge base and reducing reoccurring tickets by over 50%.
  • Information Technology Governance & Steering Committee (ITGSC) - Reporting directly to the board of directors, the ITGSC provided strategic direction in aligning IT projects to shareholder interest and long-term targets.
  • While overseeing the committee the cross-functional team guided 12 business units across operations, sales, and manufacturing.
  • Additionally, the ITGSC aided in risk management, business continuity, and organizational SOPs.
  • NatJan Solutions (Facility Management - Retail, Medical, Grocery Sectors.
Information Technology and Analytics Manager , 01/2014 to 01/2017
  • Implemented process within external ERP portal to monetize 1000's of vendors to generate lean revenue based on financial and operational data analysis.
  • This program is estimated to bring in $325,000 in its first year, an 8% increase in margin.
  • Created ad-hoc and scheduled BI (PowerBI/SSRS) reports to visualize critical client metrics and reports, internal performance KPIs, operational resource planning, asset and revenue forecasting, P/L summaries, expense budgets, etc.
  • Spearheaded national RFP bids of multi-million-dollar procurement deals with several Fortune 500 retail, medical, and education companies.
  • Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process flow and establishing KPI reporting for clientele and internal use.
  • Designed ad-hoc SQL views, stored proceduresand reports to address company-wide data analysis and modeling.
  • Utilized advanced VBA programming and automation software to manage two billing systems, saving an estimated $75,000 in Salary Expenses in 2015, translating to a 40% reduction in departmental spending.
  • Reported on a wide array of KPIs on operations, sales, accounting, and vendors via dashboard-style (BI/SSRS) reports for COO, CFO, Vice President of Sales and Account Manager use.
  • Overhauled all company technology from on-premise systems to an array of cloud solutions, including replacing hardware and migrating servers and databases, this renovation saves ~$108,000 per year and provides long-term scalability.
01/2015 to 01/2017
Company Name – City , State
  • Co-Founded indoor, hydroponic farming company in South Jersey.
  • Bringing a hyper-local product to the Camden and Philadelphia region HGF generated $100K in its first year via a strategic relationship with the premier food management service in Philadelphia, local restaurants, farmer's markets, and Whole Foods retail chain.
  • Sales & Operations Planning (S&OP) - The S&OP team managed bi-directional interactions between sales, marketing, production, and finance.
  • S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material and supplier management, logistics and human capital planning.
  • Additionally, benchmarks for product mix, SKU management, and forecast vs demand vs actual alignment.
  • Operations - Oversaw the general operations of the farm, including assigning day-to-day jobs, tracking yield results, establishing daily work schedules, and tracking transplanting/harvesting schedules.
  • Automation Systems - Implemented an array of sensors to control environmental and nutrient levels.
  • Utilizing this data and automation systems we drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, and established a strong exception-based manufacturing operation.
  • Finance - Oversaw all aspects of the financial responsibilities including establishing a point of sales systems, P/L reports, budgeting for OpEx and CapEx schedules, coordinating with lenders, insurance institutions and annual tax reports.
  • SOPs - Instituted standard operating procedures to ensure quality standards are maintained and product consistency is maintained.
Work History
Master Data Manager , 01/2019 to Current
Company Name – City , State
  • Aligning 100+ supply chain-related master data attributes to ensure the following guidelines are met:.
  • Data Stewardship - Appropriate business units and ownership established to validate appropriate values, definitions and impact documentation for all master data fields.
  • Data Quality - Applicable controls are set in conjecture with IT to ensure that a proactive approach is taken to new master data.
  • Additionally, RPA process planned for Phase 2 to automate structured data entry and maintenance.
  • Data Integrity/Data Warehousing - Structure business logic to ensure BOMs and other data relationships are both accessible and built as an asset for the business.
  • Additionally, a Data Sync SOP was established for GS1 standardization.
  • Reporting - Automate data quality reporting for executive staff to ensure 99.8% compliance is adhered to throughout the organization.
  • Additionally, provide ad-hoc tools for the business to leverage clean data cubes.
  • Data Governance Committee - Oversee executive strategy in institutional master data to commit to trusted, accurate, structured and meaningful master data.
  • Engaging applicable stakeholders to promote data governance, data architect, data stewardship and data security the data governance committee oversees the framework for complex supply chain manufacturing operations.
Director of Information Technology , 01/2017 to 01/2019
Company Name – City , State
  • Supply Chain Management - Warehouse, 3PL, Food Services, Served as the corporate Project Manager, overseeing all implementations (WMS, ERP, QMS, CMMS, infrastructure).
  • Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc.
  • Developed a range of documents and performed project selection tasks such as workflow process maps, system integration documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models and user training manuals.
  • Deployed and managed BI products to leverage company-wide data for decisionmakers, proactive analysis, and real-time resource planning.
  • Utilizing SSRS/PowerBI to analyze sets of data across multiple databases, automate value-add reporting to 3PL clients, visualize KPIs thru the organization, create workflows for document automation and create alerts for various business units.
  • Launched a high-performance data warehouses and virtual machines to store, integrate, analyze, and report on enterprise data.
  • An array of SSAS cubes were deployed to allow for end-user ad-hoc tabular reports.
  • Additionally, a complex network of interfaces between 6+ enterprise systems, 4 SQL databases, 1 Oracle database, and other enterprise systems (file server, exchange, EDI, etc) was implemented to support the ETL process.
  • Executing infrastructure refresh for a 200,000 sqft industrial/production facility.
  • The deployment includes an array of 15 switches, 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, and creating floor plans and topology documents.
  • Controlled a $2MM IT budget, short-term and long-term strategies, and CapEx justification across the business.
  • Including selecting and negotiating with vendors, promoting operational process improvement, instituting best practices, and developing IT roadmaps and strategic plans.
  • On track to reduce IT spend by $250K by renegotiating vendor contracts, consolidating cloud services, implementing automation tools and upgrading legacy systems.
  • Responsible for a team of IT professionals and vendors assigned to all corporate and local office systems, including ERP, WMS, logistics systems, data centers, servers and storage, PCs, mobile devices, BDR, telecom, and help desk.
  • Reduced IT service desk's response time and resolution time while increasing knowledge base and reducing reoccurring tickets by over 50%.
  • Information Technology Governance & Steering Committee (ITGSC) - Reporting directly to the board of directors, the ITGSC provided strategic direction in aligning IT projects to shareholder interest and long-term targets.
  • While overseeing the committee the cross-functional team guided 12 business units across operations, sales, and manufacturing.
  • Additionally, the ITGSC aided in risk management, business continuity, and organizational SOPs.
  • NatJan Solutions (Facility Management - Retail, Medical, Grocery Sectors.
Information Technology and Analytics Manager , 01/2014 to 01/2017
  • Implemented process within external ERP portal to monetize 1000's of vendors to generate lean revenue based on financial and operational data analysis.
  • This program is estimated to bring in $325,000 in its first year, an 8% increase in margin.
  • Created ad-hoc and scheduled BI (PowerBI/SSRS) reports to visualize critical client metrics and reports, internal performance KPIs, operational resource planning, asset and revenue forecasting, P/L summaries, expense budgets, etc.
  • Spearheaded national RFP bids of multi-million-dollar procurement deals with several Fortune 500 retail, medical, and education companies.
  • Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process flow and establishing KPI reporting for clientele and internal use.
  • Designed ad-hoc SQL views, stored procedures and reports to address company-wide data analysis and modeling.
  • Utilized advanced VBA programming and automation software to manage two billing systems, saving an estimated $75,000 in Salary Expenses in 2015, translating to a 40% reduction in departmental spending.
  • Reported on a wide array of KPIs on operations, sales, accounting, and vendors via dashboard-style (BI/SSRS) reports for COO, CFO, Vice President of Sales and Account Manager use.
  • Overhauled all company technology from on-premise systems to an array of cloud solutions, including replacing hardware and migrating servers and databases, this renovation saves ~$108,000 per year and provides long-term scalability.
01/2015 to 01/2017
Company Name – City , State
  • Co-Founded indoor, hydroponic farming company in South Jersey.
  • Bringing a hyper-local product to the Camden and Philadelphia region HGF generated $100K in its first year via a strategic relationship with the premier food management service in Philadelphia, local restaurants, farmer's markets, and Whole Foods retail chain.
  • Sales & Operations Planning (S&OP) - The S&OP team managed bi-directional interactions between sales, marketing, production, and finance.
  • S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material and supplier management, logistics and human capital planning.
  • Additionally, benchmarks for product mix, SKU management, and forecast vs demand vs actual alignment.
  • Operations - Oversaw the general operations of the farm, including assigning day-to-day jobs, tracking yield results, establishing daily work schedules, and tracking transplanting/harvesting schedules.
  • Automation Systems - Implemented an array of sensors to control environmental and nutrient levels.
  • Utilizing this data and automation systems we drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, and established a strong exception-based manufacturing operation.
  • Finance - Oversawall aspects of the financial responsibilities including establishing a point of sales systems, P/L reports, budgeting for OpEx and CapEx schedules, coordinating with lenders, insurance institutions and annual tax reports.
  • SOPs - Instituted standard operating procedures to ensure quality standards are maintained and product consistency is maintained.
Education
Bachelor of Science : Management of Information Systems , 2017
Associates of Science : Accounting , 2015
Rowan College
Pursuing Project Management Professional (PMP) certification Rowan University
Summary
Zeel Patel is an Information Technology Manager with a focus on IT transformation and process improvement currently looking for opportunities in the greater Miami, FL metropolitan area. Zeel has experience working with corporate data in the areas of data presentation, structured and unsecured datasets, data mining, statistical analysis, UI creation, data warehouse management, and assessing data quality. Additionally, Zeel's diverse background has allowed him to succeed in a project management and IT management role. In this role, Zeel has engaged in holistic business analysis, process improvement, strategic planning, budgeting, contract negotiations, vendor relations, resource management, instituting best practices, and overseeing/implementing multiple enterprise systems (ERP, WMS, CRM, WOM, QMS, SCP).
Highlights
  • Microsoft Office Suite with deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow,
  • Sharepoint, Excel, Access, Intune, Visio, EMS, and Azure proficiency
  • Programming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle
  • Business Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS
  • Strong knowledge of AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory,
  • And hardware and software administration for iOS, Android, Windows, Red Hat Linux, RF devices
  • VB.NET, EDI, Procurement, Ventilation
  • Accounting, ERP, Programming, Visio
  • Active Directory, ETL, Progress, VBA
  • Premier, Facility Management, Project Management, Workflow
  • Ad, Finance, Python
  • AP, Financial, Quality
  • Approach, Floor plans, Real-time
  • Architect, Forecasting, Red Hat Linux
  • Automate, Functional, Renovation
  • Automation, Help desk, Reporting
  • Automation tools, HTML, Retail
  • Billing systems, Information Technology, RFP
  • Budgeting, Insurance, Risk management
  • Budgets, Inventory, Sales
  • Budget, Logic, Sales analysis
  • BI, Logistics, Servers
  • Business Intelligence, Marketing, SOP
  • Cable, Access, SQL
  • Cisco, Excel, Strategy
  • Hardware, Exchange, Strategic
  • Contracts, Microsoft Office Suite, Strategic plans
  • Crystal, Office, Structured
  • CSS, Sharepoint, Supplier management
  • Clientele, Windows, Supply chain
  • Client, Negotiating, Supply Chain Management
  • Clients, Enterprise, Switches
  • Data analysis, Network, Switch
  • Data entry, Oracle, System integration
  • Data analysis and modeling, Oracle database, Tableau
  • Data warehouses, Organizational, Tax
  • Databases, Cameras, User training
  • Data Warehousing, Policies, Telecom
  • Direction, Pricing, Translating
  • Documentation, Process improvement, Upgrading
Skills
  • Microsoft Office Suite with deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow,
  • SSharepoint, Excel, Access, Intune, Visio, EMS, and Azure proficiency
  • PProgramming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle
  • BBusiness Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS
  • SStrong knowledge of AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory,
  • Aand hardware and software administration for iOS, Android, Windows, Red Hat Linux, RF devices,
  • VB.NET, accounting, Active Directory, premier, ad, AP, approach, architect, Automate, Automation, automation tools, billing systems, budgeting, budgets, budget, BI, Business Intelligence, cable, Cisco, hardware, contracts, Crystal, CSS, clientele, client, clients, data analysis, data entry, data analysis and modeling, data warehouses, Databases, Data Warehousing, direction, documentation, EDI, ERP, ETL, Facility Management, Finance, financial, floor plans, forecasting, functional, help desk, HTML, Information Technology, insurance, inventory, logic, logistics, marketing, Access, Excel, exchange, Microsoft Office Suite, Office, Sharepoint, Windows, negotiating, enterprise, network, Oracle, Oracle database, organizational, cameras, policies, pricing, process improvement, procurement, Programming, progress, Project Management, Python, Quality, real-time, Red Hat Linux, renovation, reporting, Retail, RFP, risk management, Sales, sales analysis, servers, SOP, SQL, strategy, strategic, strategic plans, structured, supplier management, supply chain, Supply Chain Management, switches, Switch, system integration, Tableau, tax, user training, telecom, translating, upgrading, ventilation, Visio, VBA, workflow
    • " 27485716,INFORMATION-TECHNOLOGY,"Strategic Planning, Visioning & Tactical Execution, Manpower Planning & Scheduling, SDLC Methodology, Software & Application Lifecycle Management, SLA Authoring, Resource Allocation, Expense Budgeting & Forecasting, Team-Building, Front-Line Leadership, Technology Upgrades & Training","Bachelor of Science: Computers and Information Technology, UNIVERSITY OF PHOENIX, Associates of Arts: Finance and Business Administration, LAKE SUMTER COMMUNITY COLLEGE","Corporate Project Manager, Director of Information Technology and Systems, Director of Information Technology and Systems"," CORPORATE PROJECT MANAGER Career Overview Seasoned project manager driven to achieve results through strategic planning and professional relationship building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve goals. Dedicated to building strong teams within an organization through motivation and strong development. Effective in fostering collaboration and consultative relationships with senior management and across traditional boundaries; highlighting inflection points of technology decisions. Technical leader with broad experience, brings focus on ""big picture"" business impacts of technology projects: real costs, practical benefits, risks and contingencies. Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing teams, training, developing strategies, policies and processes. Qualifications Strategic Planning / Visioning & Tactical Execution Manpower Planning & Scheduling SDLC Methodology/ Problem & Change Software & Application Lifecycle Management Management SLA Authoring & Resource Allocation Expense Budgeting & Forecasting Team-Building & Front-Line Leadership Technology Upgrades & Training Led highly visible initiatives to develop, define and manage the execution of several ground up IT infrastructure and application integrations through corporate acquisitions and divestitures while successfully balancing resources, timelines and budgets. Experience in complete Project Management Life cycle including Planning, Execution, Monitor & Control and closure. Document business performance expectations, benchmark standards and develop guidelines. Interfaced with key stakeholders and project team members to prioritize requirements and information technology needs. Successfully lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement. Developed materials to successfully train associates. Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to- day expense management keeping projects under budget and proper tracking of expenses. Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment. Assessing and recommending technology systems solutions based on operational needs while ensuring compliance with corporate standards. Interfaced with outside vendors to source materials. Work Experience 01/2014 to 01/2016 Corporate Project Manager Company Name Manage direct reports supporting multiple locations with annual revenues of $2M. Accountable for the strategic direction, implementation, support, and development of all business applications, Enterprise Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement. Established change management and help desk solutions and policies. Developed new process design workflow to ensure on-time delivery of all solutions and within budget leading to increase in monthly productivity by 20%. Centralized disparate support documentation for all business applications and architecture. Developed corporate process and tools for opportunities tracking, bid decision making and proposal development. Developed training material for new products and technologies and delivered training classes to associates. 01/2008 to 01/2014 Director of Information Technology and Systems Company Name Responsible for managing and executing business development activities for IT and other company business lines. Provided executive leadership over internal company-wide IT infrastructure. Developed end user training material coordinating and conducting group and individual training sessions based on staff and organizational learning needs. Introduced methods for tracking project management, workload planning and corporate business performance metrics. Responsible for managing and executing business development activities for IT and other company business lines. Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control systems) in various brands resorts interfacing with PMS systems. 01/2006 to 01/2008 Director of Information Technology and Systems Company Name Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through day-to-day operations. Insure that the company's strategic technologies needs are the primary focus. Provided first and second-tier technical support and knowledge on Windows server/desktop applications and resort PMS/POS Systems. Provided operations management, including security, backup/recovery/disaster planning, off-hours staff coverage. Oversaw $1.4 M capital budget and hotel conversion. Education and Training Bachelor of Science : Computers and Information Technology UNIVERSITY OF PHOENIX － City , State Computers and Information Technology Associates of Arts : Finance and Business Administration LAKE SUMTER COMMUNITY COLLEGE － City , State Finance and Business Administration 2016 ITIL Foundation Course Microsoft Certified Professional (MCP), CompTia A+, CompTia N+ Skills A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow ","
    CORPORATE PROJECT MANAGER
    Career Overview
    Seasoned project manager driven to achieve results through strategic planning and professional relationship building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve goals. Dedicated to building strong teams within an organization through motivation and strong development. Effective in fostering collaboration and consultative relationships with senior management and across traditional boundaries; highlighting inflection points of technology decisions. Technical leader with broad experience, brings focus on ""big picture"" business impacts of technology projects: real costs, practical benefits, risks and contingencies. Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing teams, training, developing strategies, policies and processes.
    Qualifications
    • Strategic Planning / Visioning & Tactical Execution Manpower Planning & Scheduling
    • SDLC Methodology/ Problem & Change Software & Application Lifecycle Management
    • Management
    • SLA Authoring & Resource Allocation Expense Budgeting & Forecasting
    • Team-Building & Front-Line Leadership Technology Upgrades & Training
    • Led highly visible initiatives to develop, define and manage the execution of several ground up IT
    • infrastructure and application integrations through corporate acquisitions and divestitures while
    • successfully balancing resources, timelines and budgets.
    • Experience in complete Project Management Life cycle including Planning, Execution, Monitor &
    • Control and closure.
    • Document business performance expectations, benchmark standards and develop guidelines.
    • Interfaced with key stakeholders and project team members to prioritize requirements and
    • information technology needs.
    • Successfully lead learning enhancement classes to improve sales knowledge and people skills for
    • workplace success and advancement. Developed materials to successfully train associates.
    • Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to-
    • day expense management keeping projects under budget and proper tracking of expenses.
    • Direct all information technology and network system deployment and maintenance including all IT
    • infrastructure, wireless communications, PC systems, local networks and mobile environment.
    • Assessing and recommending technology systems solutions based on operational needs while ensuring
    • compliance with corporate standards. Interfaced with outside vendors to source materials.
    Work Experience
    01/2014 to 01/2016
    Corporate Project Manager Company Name
    • Manage direct reports supporting multiple locations with annual revenues of $2M.
    • Accountable for the strategic direction, implementation, support, and development of all business applications, Enterprise Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement.
    • Established change management and help desk solutions and policies.
    • Developed new process design workflow to ensure on-time delivery of all solutions and within budget leading to increase in monthly productivity by 20%.
    • Centralized disparate support documentation for all business applications and architecture.
    • Developed corporate process and tools for opportunities tracking, bid decision making and proposal development.
    • Developed training material for new products and technologies and delivered training classes to associates.
    01/2008 to 01/2014
    Director of Information Technology and Systems Company Name
    • Responsible for managing and executing business development activities for IT and other company business lines.
    • Provided executive leadership over internal company-wide IT infrastructure.
    • Developed end user training material coordinating and conducting group and individual training sessions based on staff and organizational learning needs.
    • Introduced methods for tracking project management, workload planning and corporate business performance metrics.
    • Responsible for managing and executing business development activities for IT and other company business lines.
    • Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control systems) in various brands resorts interfacing with PMS systems.
    01/2006 to 01/2008
    Director of Information Technology and Systems Company Name
    • Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through day-to-day operations.
    • Insure that the company's strategic technologies needs are the primary focus.
    • Provided first and second-tier technical support and knowledge on Windows server/desktop applications and resort PMS/POS Systems.
    • Provided operations management, including security, backup/recovery/disaster planning, off-hours staff coverage.
    • Oversaw $1.4 M capital budget and hotel conversion.
    Education and Training
    Bachelor of Science : Computers and Information Technology UNIVERSITY OF PHOENIX － City , State Computers and Information Technology
    Associates of Arts : Finance and Business Administration LAKE SUMTER COMMUNITY COLLEGE － City , State Finance and Business Administration
    2016
    ITIL Foundation Course
    Microsoft Certified Professional (MCP), CompTia A+, CompTia N+
    Skills
    A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow
    " 26480367,INFORMATION-TECHNOLOGY,"TCP/IP, Network monitoring, Storage management, Desktop support procedures, Active directory, Software installation, Microsoft operation installation and maintenance, Windows 2000, 2003 & 2008 Server, Microsoft Office, Windows XP, Vista, 7 and 8, Network security, Networking cable, Fiber optic installation, Web development, HTML, Python","National American University, Business Management, Bachelor of Science, Robeson Community College, Business Computer Programming, Associate/Degree","IT Technology Specialist, Field Service Tech, Information Technology Specialist"," IT TECHNOLOGY SPECIALIST Professional Summary Analyst with extensive experience in Information Technology. Proficiencies include trouble shooting hardware and software issues. Experienced Service tech with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications TCP/IP, Network monitoring and tools, storage management, knowledge of desktop support procedures and active directory, skilled in software and Microsoft operation installation and maintenance, working knowledge with Windows 2000, 2003 & 2008 Server install, Microsoft office 2000 through 20010 applications software, Windows XP, Vista, 7 and 8 pc and lap top install and management. Professional installation and upgrades, Network Security and protection measures, networking cable patch panel install, testing and layout, fiber optic installation, testing and lay. Web development and design using software front page, html and python applications. Experience IT Technology Specialist 09/2015 to 04/2016 Company Name City , State Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Provided onsite training. Provided Tier1 & Tier2 level support;. Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Managed and trouble shoot telecom phone system. Field Service Tech 03/2014 to 04/2015 Company Name City , State Level 1 Field Service Tech Provided Tier1 & Tier2 level support; Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Information Technology Specialist 08/2010 to 09/2006 Company Name City , State Provided hardware support related to pc, lap tops, note books technical issues, software application and OS issues. Assists clients with recommending, scheduling and implementing system hardware and/or software upgrades based on needs and anticipated growth. Set up and maintained active directory requests, setup network ids/email accounts and remote desktop support for specific client. Offered assist for website design, layout and hosting. Offered residential customers technical support with hardware and software issues related to hard drives, power supply replacements and virus removal. Information Technology Specialist 09/2006 to 08/2010 Company Name Conducted analysis to address network issues which led to install of a T1 line. Monitored multiple databases to keep track of all company technology inventory.  Provide trouble shooting support in matters related to computer hardware and software issues. Identify any computer architectural requirements; establish and upgrade systems; maintain installation records; improve system performance; maintain technical knowledge. Set up and maintain local area network using cable layout and fiber optic connections. Configure and trouble shooting routers, pix, Domino Server and Microsoft Windows 2003 Server. Oversee staff related issues related to computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support and training. Develop policies and procedures for internet access and antivirus installations. Communicate effectively with end users, vendors and upper management. Trained end users in office applications and security issues. Managed all pc hardware and software office applications and installations at the local branch offices, feed mills and truck shop in the Laurinburg, Bladenboro, Tar heel and Nichols S.C. locations. Education Bachelor of Science : Business Management August-05 National American University City , State Business Management Associate/Degree : Business Computer Programming May-92 Robeson Community College Business Computer Programming CERTIFICATIONS Comptia Network February-14. Comptia A February-14. Skills active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, all pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development and design ","
    IT TECHNOLOGY SPECIALIST
    Professional Summary
    Analyst with extensive experience in Information Technology. Proficiencies include trouble shooting hardware and software issues. Experienced Service tech with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
    Core Qualifications
    TCP/IP, Network monitoring and tools, storage management, knowledge of desktop support procedures and active directory, skilled in software and Microsoft operation installation and maintenance, working knowledge with Windows 2000, 2003 & 2008 Server install, Microsoft office 2000 through 20010 applications software, Windows XP, Vista, 7 and 8 pc and lap top install and management. Professional installation and upgrades, Network Security and protection measures, networking cable patch panel install, testing and layout, fiber optic installation, testing and lay. Web development and design using software front page, html and python applications.
    Experience
    IT Technology Specialist 09/2015 to 04/2016 Company Name City , State
    • Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Provided onsite training. Provided Tier1 & Tier2 level support;.
    • Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment.
    • Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment.
    • Perform general maintenance, repair computer systems and peripheral equipment.
    • Replace and install cable (cat5) network cable.
    • Managed and trouble shoot telecom phone system.
    Field Service Tech 03/2014 to 04/2015 Company Name City , State
    • Level 1 Field Service Tech Provided Tier1 & Tier2 level support; Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment.
    • Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment.
    • Perform general maintenance, repair computer systems and peripheral equipment.
    • Replace and install cable (cat5) network cable.
    Information Technology Specialist 08/2010 to 09/2006 Company Name City , State
    • Provided hardware support related to pc, lap tops, note books technical issues, software application and OS issues.
    • Assists clients with recommending, scheduling and implementing system hardware and/or software upgrades based on needs and anticipated growth.
    • Set up and maintained active directory requests, setup network ids/email accounts and remote desktop support for specific client.
    • Offered assist for website design, layout and hosting.
    • Offered residential customers technical support with hardware and software issues related to hard drives, power supply replacements and virus removal.
    Information Technology Specialist 09/2006 to 08/2010 Company Name
    • Conducted analysis to address network issues which led to install of a T1 line. Monitored multiple databases to keep track of all company technology inventory.  Provide trouble shooting support in matters related to computer hardware and software issues.
    • Identify any computer architectural requirements; establish and upgrade systems; maintain installation records; improve system performance; maintain technical knowledge.
    • Set up and maintain local area network using cable layout and fiber optic connections.
    • Configure and trouble shooting routers, pix, Domino Server and Microsoft Windows 2003 Server.
    • Oversee staff related issues related to computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support and training.
    • Develop policies and procedures for internet access and antivirus installations.
    • Communicate effectively with end users, vendors and upper management.
    • Trained end users in office applications and security issues.
    • Managed all pc hardware and software office applications and installations at the local branch offices, feed mills and truck shop in the Laurinburg, Bladenboro, Tar heel and Nichols S.C.
    • locations.
    Education
    Bachelor of Science : Business Management August-05 National American University City , State Business Management
    Associate/Degree : Business Computer Programming May-92 Robeson Community College Business Computer Programming
    CERTIFICATIONS
    • Comptia Network February-14.
    • Comptia A February-14.
    Skills
    active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, all pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development and design
    " 81761658,INFORMATION-TECHNOLOGY,"Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow","Bachelor of Science: CyberSecurity, University of Maryland University College, Computer Information Systems, Middle Tennessee State University","IT Manager, Senior Technical Analyst, Director of Information Technology, Project Manager"," IT MANAGER Highlights Customer and Client Relations Advanced Troubleshooting Techniques Project Management and Tracking Windows Server 2003, 2008 and 2012 Windows XP, Vista, 7, 8d Experience IT Manager December 2013 to Current Company Name － City , State Stabilize and manage infrastructure and applications for corporate and remote facilities Create standard hardware and software lists and purchased based on those lists Create fiscal year budget for IT department Perform thorough IT audit and proposed various changes based on the audit Administer various information technology systems and applications Plan and manage information technology projects Define and plan employee training programs for internal staff Maintain production database applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Reduce system downtime by diagnosing and resolving complex technology related issues Negotiate vendor contracts to ensure the correct product at the lowest cost Streamlined internal communication platform Perform routine vulnerability and risk assessments for company infrastructure Perform regular security audits of internal infrastructure and applications Implemented Voice Over Internet Protocol Phone System for entire organization Manage corporate website and made necessary edits and adjustments Work with various departments to determine technology needs Provide end user support to in-office and remote users. Senior Technical Analyst October 2010 to December 2013 Company Name － City , State Manage team of help desk technicians to ensure excellent customer satisfaction and prompt issue resolution for over 30 clients Maintain & monitor ticket queue for myself and other technicians Work with technicians to determine correct issue escalation path Administer various information technology systems and applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Maintain consistent communications with client point of contact Own complex client help desk and infrastructure rollouts Develop detailed technical documentation and processes for the clients Work closely with the Director of IT to develop help desk policies and procedures Make technical recommendations to clients based on need and cost Act as account owner for select accounts Formulate monthly help desk budget and manage accordingly Work with team and vendors on technical training needs. Director of Information Technology January 2010 to October 2010 Company Name － City , State Manage corporate network and ensure high system availability. Develop backup and disaster recovery plan Reduce system downtime by diagnosing and resolving complex technology related issues Administer MPLS network between remote locations Coordinate construction and configuration of remote offices Implement corporate infrastructure monitoring program Manage corporate phone and voice mail systems Provide quality support to all personnel Communicate with President/CEO on all technical matters. Director of Information Technology June 2004 to December 2009 Company Name － City , State Manage corporate network and ensure high system availability Maintain disaster recovery methods and backup procedures Administer 68 Local Area Networks Investigate and implement a document management solution Manage internal phone switch voice mail system Oversee IT staff to ensure job expectations are met and train in any deficiencies Implement an incident reporting system that allows tacking of issues and their correction in a timely manner Formulate departmental policy and procedure documents Create annual IT budget and monitor all IT-related expenditures Research and recommend system development priorities Effectively communicate relevant IT-related information to superiors Communicate with all departments to ensure all Information Technology needs are met Write technical documentation for hardware and software installation, end-user support documents and client PC standards Negotiate with vendors to create a cost effective solution for hardware, software and maintenance agreements Provide end-users with training classes on Microsoft Office products Reduced cell phone bills by 40% and travel expenses by 45% by implementing policy and procedures for each Exceeded job expectations with minimal supervision required. Project Manager June 2000 to December 2003 Company Name － City , State Provide leadership and direction to installation team members by investigating the radiology department workflow, gathering requirements, managing scope and ensuring quality throughout the installation Work with the sales team to determine the PACS, Radiology Information Systems and/or Hospital Information System needs of the imaging center or hospital Coordinate with vendors, hospital staff and hospital administration to determine the project timeline Aware of HIPAA guidelines and their implications throughout the project timeline Investigate Radiology modalities to determine DICOM compatibility and/or upgrade needs Participate in all aspects of equipment installations Communicate feedback to management regarding the needs of the sites Develop procedures to deploy client PCs with a standard image and security policies Work with help desk team to develop consistent help desk methods and call logging techniques Education Bachelor of Science : CyberSecurity , May 2015 University of Maryland University College － City , State CyberSecurity Computer Information Systems , August 1993 Middle Tennessee State University － City , State Computer Information Systems Skills Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow ","
    IT MANAGER
    Highlights
    • Customer and Client Relations
    • Advanced Troubleshooting Techniques
    • Project Management and Tracking
    • Windows Server 2003, 2008 and 2012
    • Windows XP, Vista, 7, 8d
    Experience
    IT Manager
    December 2013 to Current     Company Name － City , State
    • Stabilize and manage infrastructure and applications for corporate and remote facilities
    • Create standard hardware and software lists and purchased based on those lists
    • Create fiscal year budget for IT department
    • Perform thorough IT audit and proposed various changes based on the audit
    • Administer various information technology systems and applications
    • Plan and manage information technology projects
    • Define and plan employee training programs for internal staff
    • Maintain production database applications
    • Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes
    • Reduce system downtime by diagnosing and resolving complex technology related issues
    • Negotiate vendor contracts to ensure the correct product at the lowest cost
    • Streamlined internal communication platform
    • Perform routine vulnerability and risk assessments for company infrastructure
    • Perform regular security audits of internal infrastructure and applications
    • Implemented Voice Over Internet Protocol Phone System for entire organization
    • Manage corporate website and made necessary edits and adjustments
    • Work with various departments to determine technology needs
    • Provide end user support to in-office and remote users.
    Senior Technical Analyst
    October 2010 to December 2013     Company Name － City , State
    • Manage team of help desk technicians to ensure excellent customer satisfaction and prompt issue resolution for over 30 clients
    • Maintain & monitor ticket queue for myself and other technicians
    • Work with technicians to determine correct issue escalation path
    • Administer various information technology systems and applications
    • Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes
    • Maintain consistent communications with client point of contact
    • Own complex client help desk and infrastructure rollouts
    • Develop detailed technical documentation and processes for the clients
    • Work closely with the Director of IT to develop help desk policies and procedures
    • Make technical recommendations to clients based on need and cost
    • Act as account owner for select accounts
    • Formulate monthly help desk budget and manage accordingly
    • Work with team and vendors on technical training needs.
    Director of Information Technology
    January 2010 to October 2010     Company Name － City , State
    • Manage corporate network and ensure high system availability.
    • Develop backup and disaster recovery plan
    • Reduce system downtime by diagnosing and resolving complex technology related issues
    • Administer MPLS network between remote locations
    • Coordinate construction and configuration of remote offices
    • Implement corporate infrastructure monitoring program
    • Manage corporate phone and voice mail systems
    • Provide quality support to all personnel
    • Communicate with President/CEO on all technical matters.
    Director of Information Technology
    June 2004 to December 2009     Company Name － City , State
    • Manage corporate network and ensure high system availability
    • Maintain disaster recovery methods and backup procedures
    • Administer 68 Local Area Networks Investigate and implement a document management solution
    • Manage internal phone switch voice mail system
    • Oversee IT staff to ensure job expectations are met and train in any deficiencies
    • Implement an incident reporting system that allows tacking of issues and their correction in a timely manner
    • Formulate departmental policy and procedure documents
    • Create annual IT budget and monitor all IT-related expenditures
    • Research and recommend system development priorities
    • Effectively communicate relevant IT-related information to superiors
    • Communicate with all departments to ensure all Information Technology needs are met
    • Write technical documentation for hardware and software installation, end-user support documents and client PC standards
    • Negotiate with vendors to create a cost effective solution for hardware, software and maintenance agreements
    • Provide end-users with training classes on Microsoft Office products
    • Reduced cell phone bills by 40% and travel expenses by 45% by implementing policy and procedures for each
    • Exceeded job expectations with minimal supervision required.
    Project Manager
    June 2000 to December 2003     Company Name － City , State
    • Provide leadership and direction to installation team members by investigating the radiology department workflow, gathering requirements, managing scope and ensuring quality throughout the installation
    • Work with the sales team to determine the PACS, Radiology Information Systems and/or Hospital Information System needs of the imaging center or hospital
    • Coordinate with vendors, hospital staff and hospital administration to determine the project timeline
    • Aware of HIPAA guidelines and their implications throughout the project timeline
    • Investigate Radiology modalities to determine DICOM compatibility and/or upgrade needs
    • Participate in all aspects of equipment installations
    • Communicate feedback to management regarding the needs of the sites
    • Develop procedures to deploy client PCs with a standard image and security policies
    • Work with help desk team to develop consistent help desk methods and call logging techniques
    Education
    Bachelor of Science : CyberSecurity , May 2015 University of Maryland University College － City , State

    CyberSecurity
    Computer Information Systems , August 1993 Middle Tennessee State University － City , State Computer Information Systems
    Skills

    Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow

    " 79541391,INFORMATION-TECHNOLOGY,"SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD, Inventory, Excel, Training, Stockroom, SQL, Statistics, Operations, SOPs, Asset Management, Access, ASP, ASP.net, CAFM, Microsoft Access, Restructuring, Space Planning, VMS, Voice, Credit, Great Plains, Order Processing, QA, Quality Control, Warehouse Inventory, Wireless Networks, Network Security, Data Conversion, Data Validation, Integration Testing, Maintenance, Plant Maintenance, Real Estate","The Chubb Institute - Network Security, Oneonta State University - Computer Science & Business","Subject Matter Expert (Information Technology Assistant), Information Technology Assistant (OSAU), Information Technology Assistant (PMICU), Information Technology Assistant (BCSS), Technical Support Representative, QA compliance"," SUBJECT MATTER EXPERT (INFORMATION TECHNOLOGY ASSISTANT) Qualifications SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD Relevant Experience Recognized as 1 of top 4 agents, promoted twice for excellent customer service Experience Subject Matter Expert (Information Technology Assistant) September 2013 to Current Company Name － City , State Responsibilities: -SAP Data Validation and Population for Real Estate, Fixed Asset and Plant Maintenance Modules -Assist, Support and coordinate with Missions to create Database/ SAP IDs for testing / enrichment of loaded data. -Validate data extracted from legacy databases. -Communicate with missions to confirm/ clarify submitted data. -Assist in extraction and validation of mission data -Create automated data validation spreadsheets/templates -Prepare data for upload into Umoja performing required calculations and adjustments. -Run LSMW's, in order to upload Entities data into SAP, during Conversion process. -Validate data loaded into Umoja. -Run Reports and Edit Mission Data in SAP. -Create manuals, guidlines, instructions and cheat sheets for data conversion and testing processes -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Prepare test scenarios in HP/ALM and populate the input data accordingly. -Coordinate with other functional teams for the preparation of scenarios, input data and execution of test scripts. -Organise testing sessions with extended-team testers. -Execute test scenarios as part of the Umoja team and guide the extended-team testers in the execution. -Identify and raise defects, and coordinate with responsible teams -Re-test failed scripts after defect resolution. -Creation of Training Materials for Data Validation and Testing in SAP -SAP Test script authoring, execution and defect resolution for Product Integration Testing and User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template and assisted in creation of reports to help automate formatting of data, for easier LSMW uploads, which reduced the time needed for preparation of data to 1 hour and eliminated transfer errors -Created automated Data Validation Spreadsheet, to decrease validation time by 40% and improve quality of the validation by enabling focus on substantive, rather than mechanical errors. - Successfully Completed data conversion and load activities for all Peacekeeping Missions in Umoja Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Data Conversion/Loads, Dress Rehearsal and Production Load. - Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 and Dress Rehearsal) for UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, for Fixed Assets Equipment and Real Estate Items. Continuing involvement in Cluster 3 data conversion for production - Successfully supported or completed Product Integration Testing (PIT) and User Verification Testing (UVT) cycles for Umoja Cluster 3 Information Technology Assistant (OSAU) October 2010 to August 2013 Company Name － City , State Responsibilities: -Conduct walk-throughs on UN floors to verify Locations, Staff and Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities and Room Type changes. -Interact with Staff in the environment to inquire about any changes on the floor and to answer any questions. -Contact Staff and Department Focal Points to confirm any discrepancies. -Record and report any discrepancies in Staff Information and make any necessary changes in UN Staff Telephone Directory (Untel) and Voice/Data Messaging Service (VMS) Databases. -Record and report any discrepancies in Floor plans and make any necessary changes in Aperture -Clean, monitor and maintain Aperture data to assure accurate Floor plans. -Assist Property Management Inventory Control Unit with Occasional Inventories and Property Verifications. -Create reports in SQL and Microsoft Access for Project Managers to aide in space planning. -Assist AFPS in the cleaning and restructuring of UN Staff Telephone Directory Database (Untel) and processes. -Clean, monitor and maintain UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS) Database to assure accurate Staff location and information. -Create new staff entries in UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS). -Create and run queries in SQL and Microsoft Access to edit databases. -Upload and update Untel and Aperture databases. -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Develop SOP's for my position to help in training efforts. -Develop, Create and Maintain Document Management database and online library using visual studios, for department website (vb script & ASP.net). -Beta Tester for CAFM. -Assist contractor in the development of CAFM space and asset management system. -Occasionally assist in computer hardware and software installation and troubleshooting. -Beta Tester for Umoja Pilot project. -PIT Tester for Umoja using HP ALM and SAP. -Data collector for Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights to Untel and VMS SQL Databases and Aperture Floor plans due to my expertise and responsibilities. -Improved efficiency of Inventory process by creating accurate location nomenclature in Untel, VMS and Aperture databases. -Increased the accuracy level of Staff Information and Floor plans improving space planning occupancy reports. - Performed Database/Website management tasks for a month until the vacant Supervisor post on P3 level was filled. -Managed, corrected and improved data, queries and processes resulting in reducing SQL Database issues/ errors by more that 50%. -Worked and liaised with software company contractors to assist colleages in fixing errors and improve fuctionality of CAFM system. Information Technology Assistant (PMICU) January 2008 to October 2011 Company Name － City , State Responsibilities: -Organize all PMICU Stockrooms. -Perform physical inventory counts of all PMICU Stockrooms. -Process Work Orders using MP-2 / iNeed (Work order software) -Print Barcodes for all Departments/Offices of UNHQ. -Issue andReceive Furniture from PMICU Stockrooms. -Help Staff members find the Furniture that better suites there needs. -Coordinate/Arrange furniture relocation to offsite locations. -Supervise 1 to 10 movers during the liquidation of assets for Secretariat and Conference building vacate exercise. -Assist with Furniture Disposals and update Procure Plus records accordingly. -Coordinate all IT Disposals with OICT and movers and update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus to Build, Relocate, Transfer and Remove records. -Upload Movers scanners to Procure Plus database. -Develop SOPs for each position in PMICU. -Obtain quotes and submit for requisitions -Enter delivered furniture into Procure Plus. -Recommend purchases to maintain stockroom counts. Accomplishments: -Granted Administrative rights to Procure Plus SQL Database, due to my expertise and responsibilities. -Assigned to be Property Records Custodian for FMS. -Developed Standard Operating Procedures for unit, including ""Furniture Disposal Process"" , ""Furniture Issuance Procedure"", ""Processing PO Orders Procedure"", etc. -Developed classification system for furniture used in Unit Operations, warehouse and physical inventories based on UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts for over 5,000 assets. -Organized relocation of approximately 10,000 assets between various stockrooms during vacate excercise of Secretariat building. -Handle deliveries of furniture averaging $200,000. -Performed Location Verification exercise for entire UNHQ Campus during the 2008 Physical Inventory. -Over 10,000 items identified, scanned and updated into Procure Plus thereby affecting $2.4M in official UNHQ inventory. -Assisted in the removal of all the furniture and all abandoned property during the liquidation of the Secretariat and Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated and Organized Wood furniture into appropriated stockrooms to cut down physical inventory count by more than 50% Information Technology Assistant (BCSS) September 2007 to December 2007 Company Name － City , State Responsibilities: -Managed a variety of expendable and non-expendable audio-visual supplies. -Arranged the contents of the stockroom and receiving areas in a manner that maintains a safe and efficient working environment. -Participated in periodic physical inventories of UN equipment to ensure accuracy of serial and barcode numbers. -Surveyed broken audio-visual equipment for disposal. -Performed asset management through Procure Plus -Cleaned up data fields in Procure Plus -Enter data on all incoming and outgoing expendable and non-expendable stock items. Accomplishments: -Granted Administrative rights to Procure Plus, due to my expertise and responsibilities. -Surveyed and Assessed all broken audio-visual equipment for disposal. -Reduced disposal survey times, by 30%, by simplifying or streamlining process/procedures. -Assisted in editing IT equipment information in Procure Plus. Technical Support Representative July 2005 to September 2007 Company Name － City , State Responsibilities: -Managed Inventory of assigned IT products in assigned work car. -Assisted in yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured and Secured Wireless Networks. -Diagnosed computer Hardware and Software issues -Troubleshoooting and Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs of clients and sold them necessary computer software solutions. Accomplishments: -Recognized as 1 of top 4 agents, promoted twice for excellent customer service. -Increased customer loyalty by 25% -Assisted in customer conflict resolution to help reduce customer product/service returns. -Worked efficiently and effectively to cut appointment wait time from weeks to 3-5 days. QA compliance September 2002 to July 2005 Company Name － City , State Responsibilities: - Tracked and managed resources, using Great Plains and MS Excel. - Assisted in yearly warehouse inventory. - Organized warehouse stockroom. - Ordered supplies from vendors. - Processed outgoing order shipments. - Processed Customer Credit Card Payments. - Processed orders over the phone. - Performed Quality Control. - Ensured orders went out correctly and on time - Facilitated employee training. Accomplishments: - Promoted within 3 months of starting. - Put in charge of 3 persons - Improved work order processing system - Improved speed and efficiency of work order processing by 40%, by simplifying the process, and by more efficient work coordination - Created shipping supplies order sheet, ensuring more accurate and faster tracking of supplies - Increased profits by increasing productivity - through above improvements, and by own commitment and motivation Education Certification : Network Security , 2005 The Chubb Institute － City , State , US Certification in Network Security The Chubb Institute - Westbury, NY 2003 to 2005 Bachelor of Science : Computer Science & Business Oneonta State University － City , State , US Bachelor of Science in Computer Science & Business Oneonta State University - Oneonta, NY Affiliations Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Certifications Certification in Network Security Skills Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development ","
    SUBJECT MATTER EXPERT (INFORMATION TECHNOLOGY ASSISTANT)
    Qualifications
    SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD
    Relevant Experience
    Recognized as 1 of top 4 agents, promoted twice for excellent customer service
    Experience
    Subject Matter Expert (Information Technology Assistant)
    September 2013 to Current     Company Name － City , State Responsibilities: -SAP Data Validation and Population for Real Estate, Fixed Asset and Plant Maintenance Modules -Assist, Support and coordinate with Missions to create Database/ SAP IDs for testing / enrichment of loaded data. -Validate data extracted from legacy databases. -Communicate with missions to confirm/ clarify submitted data. -Assist in extraction and validation of mission data -Create automated data validation spreadsheets/templates -Prepare data for upload into Umoja performing required calculations and adjustments. -Run LSMW's, in order to upload Entities data into SAP, during Conversion process. -Validate data loaded into Umoja. -Run Reports and Edit Mission Data in SAP. -Create manuals, guidlines, instructions and cheat sheets for data conversion and testing processes -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Prepare test scenarios in HP/ALM and populate the input data accordingly. -Coordinate with other functional teams for the preparation of scenarios, input data and execution of test scripts. -Organise testing sessions with extended-team testers. -Execute test scenarios as part of the Umoja team and guide the extended-team testers in the execution. -Identify and raise defects, and coordinate with responsible teams -Re-test failed scripts after defect resolution. -Creation of Training Materials for Data Validation and Testing in SAP -SAP Test script authoring, execution and defect resolution for Product Integration Testing and User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template and assisted in creation of reports to help automate formatting of data, for easier LSMW uploads, which reduced the time needed for preparation of data to 1 hour and eliminated transfer errors -Created automated Data Validation Spreadsheet, to decrease validation time by 40% and improve quality of the validation by enabling focus on substantive, rather than mechanical errors. - Successfully Completed data conversion and load activities for all Peacekeeping Missions in Umoja Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Data Conversion/Loads, Dress Rehearsal and Production Load. - Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 and Dress Rehearsal) for UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, for Fixed Assets Equipment and Real Estate Items. Continuing involvement in Cluster 3 data conversion for production - Successfully supported or completed Product Integration Testing (PIT) and User Verification Testing (UVT) cycles for Umoja Cluster 3
    Information Technology Assistant (OSAU)
    October 2010 to August 2013     Company Name － City , State Responsibilities: -Conduct walk-throughs on UN floors to verify Locations, Staff and Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities and Room Type changes. -Interact with Staff in the environment to inquire about any changes on the floor and to answer any questions. -Contact Staff and Department Focal Points to confirm any discrepancies. -Record and report any discrepancies in Staff Information and make any necessary changes in UN Staff Telephone Directory (Untel) and Voice/Data Messaging Service (VMS) Databases. -Record and report any discrepancies in Floor plans and make any necessary changes in Aperture -Clean, monitor and maintain Aperture data to assure accurate Floor plans. -Assist Property Management Inventory Control Unit with Occasional Inventories and Property Verifications. -Create reports in SQL and Microsoft Access for Project Managers to aide in space planning. -Assist AFPS in the cleaning and restructuring of UN Staff Telephone Directory Database (Untel) and processes. -Clean, monitor and maintain UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS) Database to assure accurate Staff location and information. -Create new staff entries in UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS). -Create and run queries in SQL and Microsoft Access to edit databases. -Upload and update Untel and Aperture databases. -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Develop SOP's for my position to help in training efforts. -Develop, Create and Maintain Document Management database and online library using visual studios, for department website (vb script & ASP.net). -Beta Tester for CAFM. -Assist contractor in the development of CAFM space and asset management system. -Occasionally assist in computer hardware and software installation and troubleshooting. -Beta Tester for Umoja Pilot project. -PIT Tester for Umoja using HP ALM and SAP. -Data collector for Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights to Untel and VMS SQL Databases and Aperture Floor plans due to my expertise and responsibilities. -Improved efficiency of Inventory process by creating accurate location nomenclature in Untel, VMS and Aperture databases. -Increased the accuracy level of Staff Information and Floor plans improving space planning occupancy reports. - Performed Database/Website management tasks for a month until the vacant Supervisor post on P3 level was filled. -Managed, corrected and improved data, queries and processes resulting in reducing SQL Database issues/ errors by more that 50%. -Worked and liaised with software company contractors to assist colleages in fixing errors and improve fuctionality of CAFM system.
    Information Technology Assistant (PMICU)
    January 2008 to October 2011     Company Name － City , State Responsibilities: -Organize all PMICU Stockrooms. -Perform physical inventory counts of all PMICU Stockrooms. -Process Work Orders using MP-2 / iNeed (Work order software) -Print Barcodes for all Departments/Offices of UNHQ. -Issue andReceive Furniture from PMICU Stockrooms. -Help Staff members find the Furniture that better suites there needs. -Coordinate/Arrange furniture relocation to offsite locations. -Supervise 1 to 10 movers during the liquidation of assets for Secretariat and Conference building vacate exercise. -Assist with Furniture Disposals and update Procure Plus records accordingly. -Coordinate all IT Disposals with OICT and movers and update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus to Build, Relocate, Transfer and Remove records. -Upload Movers scanners to Procure Plus database. -Develop SOPs for each position in PMICU. -Obtain quotes and submit for requisitions -Enter delivered furniture into Procure Plus. -Recommend purchases to maintain stockroom counts. Accomplishments: -Granted Administrative rights to Procure Plus SQL Database, due to my expertise and responsibilities. -Assigned to be Property Records Custodian for FMS. -Developed Standard Operating Procedures for unit, including ""Furniture Disposal Process"" , ""Furniture Issuance Procedure"", ""Processing PO Orders Procedure"", etc. -Developed classification system for furniture used in Unit Operations, warehouse and physical inventories based on UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts for over 5,000 assets. -Organized relocation of approximately 10,000 assets between various stockrooms during vacate excercise of Secretariat building. -Handle deliveries of furniture averaging $200,000. -Performed Location Verification exercise for entire UNHQ Campus during the 2008 Physical Inventory. -Over 10,000 items identified, scanned and updated into Procure Plus thereby affecting $2.4M in official UNHQ inventory. -Assisted in the removal of all the furniture and all abandoned property during the liquidation of the Secretariat and Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated and Organized Wood furniture into appropriated stockrooms to cut down physical inventory count by more than 50%
    Information Technology Assistant (BCSS)
    September 2007 to December 2007     Company Name － City , State Responsibilities: -Managed a variety of expendable and non-expendable audio-visual supplies. -Arranged the contents of the stockroom and receiving areas in a manner that maintains a safe and efficient working environment. -Participated in periodic physical inventories of UN equipment to ensure accuracy of serial and barcode numbers. -Surveyed broken audio-visual equipment for disposal. -Performed asset management through Procure Plus -Cleaned up data fields in Procure Plus -Enter data on all incoming and outgoing expendable and non-expendable stock items. Accomplishments: -Granted Administrative rights to Procure Plus, due to my expertise and responsibilities. -Surveyed and Assessed all broken audio-visual equipment for disposal. -Reduced disposal survey times, by 30%, by simplifying or streamlining process/procedures. -Assisted in editing IT equipment information in Procure Plus.
    Technical Support Representative
    July 2005 to September 2007     Company Name － City , State Responsibilities: -Managed Inventory of assigned IT products in assigned work car. -Assisted in yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured and Secured Wireless Networks. -Diagnosed computer Hardware and Software issues -Troubleshoooting and Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs of clients and sold them necessary computer software solutions. Accomplishments: -Recognized as 1 of top 4 agents, promoted twice for excellent customer service. -Increased customer loyalty by 25% -Assisted in customer conflict resolution to help reduce customer product/service returns. -Worked efficiently and effectively to cut appointment wait time from weeks to 3-5 days.
    QA compliance
    September 2002 to July 2005     Company Name － City , State Responsibilities: - Tracked and managed resources, using Great Plains and MS Excel. - Assisted in yearly warehouse inventory. - Organized warehouse stockroom. - Ordered supplies from vendors. - Processed outgoing order shipments. - Processed Customer Credit Card Payments. - Processed orders over the phone. - Performed Quality Control. - Ensured orders went out correctly and on time - Facilitated employee training. Accomplishments: - Promoted within 3 months of starting. - Put in charge of 3 persons - Improved work order processing system - Improved speed and efficiency of work order processing by 40%, by simplifying the process, and by more efficient work coordination - Created shipping supplies order sheet, ensuring more accurate and faster tracking of supplies - Increased profits by increasing productivity - through above improvements, and by own commitment and motivation
    Education
    Certification : Network Security , 2005 The Chubb Institute － City , State , US Certification in Network Security The Chubb Institute - Westbury, NY 2003 to 2005
    Bachelor of Science : Computer Science & Business Oneonta State University － City , State , US Bachelor of Science in Computer Science & Business Oneonta State University - Oneonta, NY
    Affiliations
    Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock
    Certifications
    Certification in Network Security
    Skills
    Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development
    " 23666211,INFORMATION-TECHNOLOGY,"Training and Development, Supervision and Training, Policy/Program Development, Certified Train the Trainer (T3), Management of Remote Employees, Curriculum Development, Talent Development, Military & Civilian Training, Master Black Belt Instructor, Operations Management, Cross-functional Team Management, Training Manual Contributor, Call Center Management Experience, Customer Service Management Expertise, Administrative, Consultative, Leadership Development, Course Development","University of the South, Theology, Bachelor of Arts (Equivalent), Coleman University, Office Automation/Computer Specialist, Associates (Equivalent)","Training Manager, Owner/Partner Defense Contractor, Program Administrator II, Project Manager, Training Specialist II, Role Player"," TRAINING MANAGER Executive Summary Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations. Core Qualifications Training and Development Supervision and training Policy/program development Certified Train the Trainer (T3) Management of remote employees Curriculum Development Talent development Military & Civilian Training Master Black Belt Instructor Operations management Cross-functional team management Training manual contributor Call center management experience Customer service management expertise Professional Experience Company Name City , State Training Manager 08/2011 to 09/2015 Creating and implementing training programs and overseeing the development of careers. Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization. Develop, implement, and monitor training programs within an organization. Supervise technical training for staff. Conduct orientation sessions. Create training materials and develop multimedia visual aids and presentations. Create testing and evaluation processes. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Manage staff of 70 classroom facilitators in multiple locations.. Conduct continuing education training. Provide leadership development education. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. Company Name City , State Owner/Partner Defense Contractor 10/2006 to 07/2011 Top Secret Facility Clearance. Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel. Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports. Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines. Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment. Created comprehensive lesson plans to instruct Military and civilian personnel. Developed customized programs to support and enhance the security agencies of the United States government. Company Name City , State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 to 09/2006 Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property. Single point of contact for project scheduling and changes. Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ) Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews. Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School. Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents. Role Player. Company Name City , State Role Player 01/2003 to 01/2004 Provided services as a role player in support of CISAC for US Army Intelligence Center. Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines. Executed quality assurance programs. Prepared standard operating procedures. Analyzed program data to assist in strategic decision-making. Education Bachelor of Arts (Equivalent) : Theology 2007 University of the South , City , State , USA Graduated Associates (Equivalent) : Office Automation/Computer Specialist 1989 Coleman University , City , State , USA Valedictorian Interests Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary. Affiliations Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association. Skills Administrative, Consultant, Course Development, Client, DC, delivery, Instructor, leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3), ","
    TRAINING MANAGER
    Executive Summary

    Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations.


    Core Qualifications
    • Training and Development
    • Supervision and training
    • Policy/program development
    • Certified Train the Trainer (T3)
    • Management of remote employees
    • Curriculum Development
    • Talent development
    • Military & Civilian Training
    • Master Black Belt Instructor
    • Operations management
    • Cross-functional team management
    • Training manual contributor
    • Call center management experience
    • Customer service management expertise
    Professional Experience
    Company Name City , State Training Manager 08/2011 to 09/2015
    • Creating and implementing training programs and overseeing the development of careers.
    • Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization.
    • Develop, implement, and monitor training programs within an organization.
    • Supervise technical training for staff.
    • Conduct orientation sessions.
    • Create training materials and develop multimedia visual aids and presentations.
    • Create testing and evaluation processes.
    • Evaluate needs of company and plan training programs accordingly.
    • Conduct performance evaluations.
    • Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
    • Manage staff of 70 classroom facilitators in multiple locations..
    • Conduct continuing education training.
    • Provide leadership development education.
    • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
    • Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
    Company Name City , State Owner/Partner Defense Contractor 10/2006 to 07/2011
    • Top Secret Facility Clearance.
    • Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel.
    • Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports.
    • Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines.
    • Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment.
    • Created comprehensive lesson plans to instruct Military and civilian personnel.
    • Developed customized programs to support and enhance the security agencies of the United States government.
    Company Name City , State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 to 09/2006
    • Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property.
    • Single point of contact for project scheduling and changes.
    • Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ)
    • Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews.
    • Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School.
    • Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents.
    • Role Player.
    Company Name City , State Role Player 01/2003 to 01/2004
    • Provided services as a role player in support of CISAC for US Army Intelligence Center.
    • Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines.
    • Executed quality assurance programs.
    • Prepared standard operating procedures.
    • Analyzed program data to assist in strategic decision-making.
    Education
    Bachelor of Arts (Equivalent) : Theology 2007 University of the South , City , State , USA

    Graduated

    Associates (Equivalent) : Office Automation/Computer Specialist 1989 Coleman University , City , State , USA

    Valedictorian

    Interests

    Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary.

    Affiliations

    Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association.

    Skills

    Administrative, Consultant, Course Development, Client, DC, delivery, Instructor, leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3),

    " 12467531,TEACHER,"Instructional Design, Teaching, Progress Monitoring, Course Development, Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop, Staff Management, Project Management, Daily Scheduling, Financial Analysis, Security Trading, Portfolio Management, Liability Structuring, Research, Analysis, Planning","University of California - Los Angeles, M. Ed : Teaching, The University of New Mexico, Bachelor of Arts : Psychology","Teacher, Robotics and Design Instructor, Executive Advisor"," TEACHER Professional Summary Master teacher looking for new role and Industry. I'm looking to leverage the valuable skills, knowledge, and experiences as a teacher to advance a new client or organization in an executive or leadership position. Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts Education M. Ed : Teaching , 2016 University of California - Los Angeles - City , State Master's degree Elementary Education and Teaching Bachelor of Arts : Psychology , 2003 The University of New Mexico - City Studio Arts Santa Monica College - City , State Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, and Planning Work History Teacher , 08/2014 to Current Company Name – City , State Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations Uses information about individual students' academic strengths, needs, and progress in planning Designs activities to engage students in cognitively challenging work aligned to standards Uses resources that will promote high levels of learning and student engagement in classroom environment Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student Fostered team collaboration between students through group projects for Mathematics, ELA, and History Evaluates performance of subordinate personnel Robotics and Design Instructor , 08/2012 to 09/2014 Company Name – City , State Provided clear informative lectures on working with Robotics kits, programming, and theory Increased educational expertise and knowledge of design by participating in instructor-oriented workshops Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work Executive Advisor , 08/2015 to Current Company Name – City , State Portfolio management realizing 20-25% annually over 5 year period Research and Analytics Provide relocation services for client's and their families Take clients though Time and Asset Restructuring System Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events Planned and launched large-scale events that boosted revenue by 15% Implemented process improvements to automate office operations, including record tracking and mobile apps Improved office efficiency by effectively managing internal communications and correspondence Maintained work structure by drafting work contracts ","
    TEACHER
    Professional Summary

    Master teacher looking for new role and Industry. I'm looking to leverage the valuable skills, knowledge, and experiences as a teacher to advance a new client or organization in an executive or leadership position.

    Skills
    • Instructional Design, Teaching, Progress Monitoring, Course Development
    • Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop
    • Management: Staff, Projects, Daily Scheduling
    • Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring
    • Research, Analysis, and Planning
    Work History
    Teacher , 08/2014 to Current
    Company Name – City , State
    • Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations
    • Uses information about individual students' academic strengths, needs, and progress in planning
    • Designs activities to engage students in cognitively challenging work aligned to standards
    • Uses resources that will promote high levels of learning and student engagement in classroom environment
    • Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward
    • Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students
    • Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students
    • Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement
    • Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence
    • Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student
    • Fostered team collaboration between students through group projects for Mathematics, ELA, and History
    • Evaluates performance of subordinate personnel
    Robotics and Design Instructor , 08/2012 to 09/2014
    Company Name – City , State
    • Provided clear informative lectures on working with Robotics kits, programming, and theory
    • Increased educational expertise and knowledge of design by participating in instructor-oriented workshops
    • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
    Executive Advisor , 08/2015 to Current
    Company Name – City , State
    • Portfolio management realizing 20-25% annually over 5 year period
    • Research and Analytics
    • Provide relocation services for client's and their families
    • Take clients though Time and Asset Restructuring System
    • Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events
    • Planned and launched large-scale events that boosted revenue by 15%
    • Implemented process improvements to automate office operations, including record tracking and mobile apps
    • Improved office efficiency by effectively managing internal communications and correspondence
    • Maintained work structure by drafting work contracts
    Education
    M. Ed : Teaching , 2016
    University of California - Los Angeles - City , State

    Master's degree Elementary Education and Teaching
    Bachelor of Arts : Psychology , 2003
    The University of New Mexico - City
    Studio Arts Santa Monica College - City , State
    Skills
    • Instructional Design, Teaching, Progress Monitoring, Course Development
    • Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop
    • Management: Staff, Projects, Daily Scheduling
    • Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring
    • Research, Analysis, and Planning
    Work History
    Teacher , 08/2014 to Current
    Company Name – City , State
    • Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations
    • Uses information about individual students' academic strengths, needs, and progress in planning
    • Designs activities to engage students in cognitively challenging work aligned to standards
    • Uses resources that will promote high levels of learning and student engagement in classroom environment
    • Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward
    • Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students
    • Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students
    • Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement
    • Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence
    • Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student
    • Fostered team collaboration between students through group projects for Mathematics, ELA, and History
    • Evaluates performance of subordinate personnel
    Robotics and Design Instructor , 08/2012 to 09/2014
    Company Name – City , State
    • Provided clear informative lectures on working with Robotics kits, programming, and theory
    • Increased educational expertise and knowledge of design by participating in instructor-oriented workshops
    • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
    Executive Advisor , 08/2015 to Current
    Company Name – City , State
    • Portfolio management realizing 20-25% annually over 5 year period
    • Research and Analytics
    • Provide relocation services for client's and their families
    • Take clients though Time and Asset Restructuring System
    • Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events
    • Planned and launched large-scale events that boosted revenue by 15%
    • Implemented process improvements to automate office operations, including record tracking and mobile apps
    • Improved office efficiency by effectively managing internal communications and correspondence
    • Maintained work structure by drafting work contracts
    " 19918523,TEACHER,"Current Virginia postgraduate professional license, Critical thinker, Calm under pressure, Decisive, Mediation and advocacy talent, Curriculum development and long term planning, Highly organized, Excellent work ethic, Proficiency with Promethean Board, Computer literacy, Interpersonal skills and communication","AA: Child Development, DE ANZA College, BS: Psychology, Virginia Commonwealth University, Masters: Teaching, Virginia Commonwealth University","Teacher, Assistant Teacher, Senior Support Representative, Customer Service / Administrator"," TEACHER Summary I taught 5th, 2nd, and 3rd grade for the last fifteen years.  I typically worked with general education students, collaboratively teaching with special educations teachers as well.   Enthusiastic teacher effective at providing high quality instruction and fostering a positive learning environment for all students. Superb leadership, organization, and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Mature and professional who adapts to new situations and technologies with ease.  Skills Current Virginia  postgraduate professional license Critical thinker Calm under pressure Decisive Mediation and advocacy talent Curriculum development and long term planning highly organized excellent work ethic Experience 08/2002 Teacher Company Name － City , State Established positive relationships with students, parents, fellow teachers and school administrators. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Named Teacher of the Year by peers in 2015. 02/2001 to 02/2002 Assistant Teacher Company Name － City , State Responsible for twenty students ages five to eight years old in a before and after school childcare setting. Summer camp session full time care for ages five to eleven and includes chaperoning weekly field trips, providing transportation on passenger buses, and knowledge of first aid procedures. 02/1998 to 02/2001 Senior Support Representative Company Name － City , State Resource for customer service and technical problems for eight on-line support technicians for this E-classified ad service. 02/1996 to 02/1998 Customer Service / Administrator Company Name － City , State Created and maintained Customer Service Training manual for online classifieds company. Provided internal and external customer service via e-mail and system troubleshooting. Education and Training 1998 AA : Child Development DE ANZA College － City , State Cum Laude Child Development 2002 BS : Psychology Virginia Commonwealth University － City , State Psychology Cum Laude 2002 Masters : Teaching Virginia Commonwealth University － City , State Skills Proficiency with Promethean Board Computer literacy Interpersonal skills and communication ​ Activities and Honors Team leader for second grade team for five years Teacher of the year at Providence Elementary 2015-2016 ","
    TEACHER
    Summary
    I taught 5th, 2nd, and 3rd grade for the last fifteen years.  I typically worked with general education students, collaboratively teaching with special educations teachers as well.   Enthusiastic teacher effective at providing high quality instruction and fostering a positive learning environment for all students. Superb leadership, organization, and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Mature and professional who adapts to new situations and technologies with ease. 
    Skills
    • Current Virginia  postgraduate professional license
    • Critical thinker
    • Calm under pressure
    • Decisive
    • Mediation and advocacy talent
    • Curriculum development and long term planning
    • highly organized
    • excellent work ethic
    Experience
    08/2002
    Teacher Company Name － City , State Established positive relationships with students, parents, fellow teachers and school administrators. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Named Teacher of the Year by peers in 2015.
    02/2001 to 02/2002
    Assistant Teacher Company Name － City , State
    • Responsible for twenty students ages five to eight years old in a before and after school childcare setting.
    • Summer camp session full time care for ages five to eleven and includes chaperoning weekly field trips, providing transportation on passenger buses, and knowledge of first aid procedures.
    02/1998 to 02/2001
    Senior Support Representative Company Name － City , State
    • Resource for customer service and technical problems for eight on-line support technicians for this E-classified ad service.
    02/1996 to 02/1998
    Customer Service / Administrator Company Name － City , State
    • Created and maintained Customer Service Training manual for online classifieds company.
    • Provided internal and external customer service via e-mail and system troubleshooting.
    Education and Training
    1998
    AA : Child Development DE ANZA College － City , State Cum Laude Child Development
    2002
    BS : Psychology Virginia Commonwealth University － City , State Psychology Cum Laude
    2002
    Masters : Teaching Virginia Commonwealth University － City , State
    Skills
    Proficiency with Promethean Board
    Computer literacy
    Interpersonal skills and communication
    ​
    Activities and Honors
    Team leader for second grade team for five years
    Teacher of the year at Providence Elementary 2015-2016
    " 62184086,TEACHER,"charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written","Tennessee Technical University, Instructional Leadership Early Childhood Education, Master of Science, Georgia Southwestern University, Early Childhood Education, Bachelor of Science","Teacher, Teacher, Teacher, Teacher"," TEACHER Skills charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written Experience Teacher August 2004 to March 2014 Company Name － City , State Teacher who develops curriculum with a child's biological, cognitive and socio-emotional processes in mind. Committed to the healthy maturation of every child involved. Teacher August 2002 to June 2004 Company Name － City , State Coordinated parent-teacher conferences during the school year. Took on numerous backstage role is, including running lights, crew and box office. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and. attendance logs. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Observed and evaluated students' performance, behavior, social development and physical health. Teacher August 1997 to June 2002 Company Name － City , State Established daily routines that were easy for the children to follow. Gave one-on-one attention to children while maintaining overall focus on the entire group. Identified signs of emotional and developmental problems in children and reported to parents. Monitored students' educational progress with individual charts and files. Addressed behavioral and learning issues with parents and daycare management. Teacher August 1996 to June 1997 Company Name － City , State l Fostered reasoning and problem solving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate. learning plans. Gave one-on-one attention to children while maintaining overall focus on the entire group. Established daily routines that were easy for the children to follow. Used classroom observations to create written assessments of student performance. Organized and facilitated monthly parent support group meetings. Nurtured a supportive learning environment that was often used as a model for other classrooms. Education and Training Master of Science : Instructional Leadership Early Childhood Education , 2008 Tennessee Technical University － City , State Instructional Leadership Early Childhood Education Bachelor of Science : Early Childhood Education , 1996 Georgia Southwestern University － City , State Early Childhood Education Valdosta State University － City , State ","
    TEACHER
    Skills
    charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written
    Experience
    Teacher
    August 2004 to March 2014     Company Name － City , State
    • Teacher who develops curriculum with a child's biological, cognitive and socio-emotional processes in mind.
    • Committed to the healthy maturation of every child involved.
    Teacher
    August 2002 to June 2004     Company Name － City , State
    • Coordinated parent-teacher conferences during the school year.
    • Took on numerous backstage role is, including running lights, crew and box office.
    • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and.
    • attendance logs.
    • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
    • Observed and evaluated students' performance, behavior, social development and physical health.
    Teacher
    August 1997 to June 2002     Company Name － City , State
    • Established daily routines that were easy for the children to follow.
    • Gave one-on-one attention to children while maintaining overall focus on the entire group.
    • Identified signs of emotional and developmental problems in children and reported to parents.
    • Monitored students' educational progress with individual charts and files.
    • Addressed behavioral and learning issues with parents and daycare management.
    Teacher
    August 1996 to June 1997     Company Name － City , State
    • l Fostered reasoning and problem solving through active exploration games and activities.
    • Monitored students' educational progress with individual charts and files.
    • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate.
    • learning plans.
    • Gave one-on-one attention to children while maintaining overall focus on the entire group.
    • Established daily routines that were easy for the children to follow.
    • Used classroom observations to create written assessments of student performance.
    • Organized and facilitated monthly parent support group meetings.
    • Nurtured a supportive learning environment that was often used as a model for other classrooms.
    Education and Training
    Master of Science : Instructional Leadership Early Childhood Education , 2008 Tennessee Technical University － City , State Instructional Leadership Early Childhood Education
    Bachelor of Science : Early Childhood Education , 1996 Georgia Southwestern University － City , State Early Childhood Education
    Valdosta State University － City , State
    " 28063132,TEACHER,"Excellent analytical skills, Strong verbal communication, Computer proficient, Microsoft PowerPoint, Microsoft Word, Issue resolution, Attention to detail, Fluent in English and Twi, Energetic and organized, Sales Software: Salesforce.com, Service now Ticketing system, Desktop Publishing Software: Photoshop","The Ohio State University, Bachelor of Arts, African American Studies","Teacher, Nursing Aide, Front Desk Receptionist, Cook"," TEACHER Summary Obtain a position working in customer service where I can utilize my friendly and outgoing attitude. I'm very a nalytical and adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Skills Excellent analytical skills Strong verbal communication Computer proficient Microsoft PowerPoint, Microsoft Word, Issue resolution Attention to detail Excellent written and verbal communication skillsExperience in a high volume, high stress work environment, productiveFluent in English and  Twi, Energetic and organized Accomplishments Top representative in department with customer satisfaction surpassing 80 %. Received award for customer service recognition and ability to work well with the other team members. Experience Teacher Jan 2016 to Mar 2016 Company Name － City , State Educate children, take care of children, maintain a healthy learning environment. Nursing Aide Aug 2015 to Jan 2016 Company Name － City , State Provide basic care for patient, accompany patient when leaving facility, maintain healthy living environment. Front Desk Receptionist Jun 2015 to Sep 2015 Company Name － City , State Answer phones, transferring Support, Referred difficult issues to upper management while maintaining positive rapport with customer. customers with online billing and account issues. calls book appointments, enroll clients. Cook Apr 2013 to Aug 2014 Company Name － City , State Train new employees, take orders, pass orders out to customers, prepare hot and cold food items, stock deliveries, maintain work area (cleaning). Education and Training Bachelor of Arts , African American Studies 2017 The Ohio State University － City , State , USA Child Development, N utritional Needs,L anguage acquisition, M ovement and Motor skills, Cultural influences, Coursework in Business and Communications Interests Member of Apostolic Church Choir, Columbus, OH *Sunday School Teacher at Apostolic Church, Columbus, OH *Children's Choir Director at Apostolic Church, Columbus, OH *Volunteer Event Decorator at Gina's Décor Skills Sales Software: Salesforce.com, Service now Ticketing system Desktop Publishing Software: Photoshop Microsoft PowerPoint, Microsoft Word, Answer phones, verbal communication skills, Excellent written Additional Information ACTIVITIES: *Member of Apostolic Church Choir, Columbus, OH *Sunday School Teacher at Apostolic Church, Columbus, OH *Children's Choir Director at Apostolic Church, Columbus, OH *Volunteer Event Decorator at Gina's Décor ","
    TEACHER
    Summary
    Obtain a position working in customer service where I can utilize my friendly and outgoing attitude. I'm very a nalytical and adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
    Skills
    • Excellent analytical skills
    • Strong verbal communication
    • Computer proficient
    • Microsoft PowerPoint,
    • Microsoft Word,
    • Issue resolution
    • Attention to detail
    • Excellent written and verbal communication skillsExperience in a high volume, high stress work environment, productiveFluent in English and  Twi, Energetic and organized


    Accomplishments
    Top representative in department with customer satisfaction surpassing 80 %.
    Received award for customer service recognition and ability to work well with the other team members.
    Experience
    Teacher Jan 2016 to Mar 2016
    Company Name － City , State
    • Educate children, take care of children, maintain a healthy learning environment.
    Nursing Aide Aug 2015 to Jan 2016
    Company Name － City , State
    • Provide basic care for patient, accompany patient when leaving facility, maintain healthy living environment.
    Front Desk Receptionist Jun 2015 to Sep 2015
    Company Name － City , State
    • Answer phones, transferring Support, Referred difficult issues to upper management while maintaining positive rapport with customer. customers with online billing and account issues. calls book appointments, enroll clients.
    Cook Apr 2013 to Aug 2014
    Company Name － City , State
    • Train new employees, take orders, pass orders out to customers, prepare hot and cold food items, stock deliveries, maintain work area (cleaning).
    Education and Training
    Bachelor of Arts , African American Studies 2017 The Ohio State University － City , State , USA
    Child Development, N utritional Needs,L anguage acquisition, M ovement and Motor skills, Cultural influences, Coursework in Business and Communications
    Interests
    Member of Apostolic Church Choir, Columbus, OH *Sunday School Teacher at Apostolic Church, Columbus, OH *Children's Choir Director at Apostolic Church, Columbus, OH *Volunteer Event Decorator at Gina's Décor
    Skills
    • Sales Software: Salesforce.com, Service now Ticketing system
    • Desktop Publishing Software: Photoshop
    • Microsoft PowerPoint, Microsoft Word, Answer phones, verbal communication skills, Excellent written
    Additional Information
    • ACTIVITIES: *Member of Apostolic Church Choir, Columbus, OH *Sunday School Teacher at Apostolic Church, Columbus, OH *Children's Choir Director at Apostolic Church, Columbus, OH *Volunteer Event Decorator at Gina's Décor
    " 29797594,TEACHER,"People skills, Enthusiastic, Problem-solver, Organizational skills, Encouraging, Technology savvy, Eager to learn, Communicates great with colleagues and parents, Sets high and clear expectations, Eager to teach, Loves to teach students how to 'love to learn'","University of Redlands, Elementary Credentials: Education, California Baptist University, Bachelor of Arts: Liberal Arts","Teacher, Teacher, Teacher"," TEACHER Skills E ducator: People skills , enthusiasti c, problem-solve r, great organizational skills , encouraging, technology savvy, eager to learn, communicates great with colleagues and parents, sets high and clear expectations for students, eager to teach, loves to teach students how to ""love to learn"", always looking for ways to grow as a person and educator Education University of Redlands 2008 Elementary Credentials : Education City , State , United States California Baptist University 2006 Bachelor of Arts : Liberal Arts City , State , United States Teaching Experience Company Name Teacher City , State Long term substitute for fifth grade.Hired as a probationary teacher and taught second grade for two years. Became tenure and taught fifth grade for one year. Trained as a trainer or trainees for the WRITE Institute. Grade level lead for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted 10 children per station during small group learning periods during System 44 Instruction. Conducted small group and individual classroom activities based on differentiated learning needs.Helped prepare daily lesson plans for activities and lessons.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Tutored after and before school twice a week all four years. Company Name Teacher City , State Taught second grade for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Tutored after school twice a week. Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Conducted family-connection home projects. Company Name Teacher City , State Fourth grade teacher for two years. Looped with my fourth graders from last year and now teach fifth grade. Teach critical thinking and close reading strategies through common core. Grade level lead for two years. Meet with the RCD team and write the math units. Tutor after school for two years. Lead GATE students to writing our school newspaper. Apply the positive reinforcement method to redirect negative behaviors.Conduct small group and individual classroom activities based on differentiated learning needs.Observe students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Encourage students to be understanding of and helpful to others.Supply one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interact with students throughout the day to keep them engaged.Communicate effectively with educators from various grade levels.Support students in developing strategies for individual needs and classroom group dynamics.Write daily and weekly lesson plans.Implement programs to encourage student participation. Communicate with parents on a weekly basis of student progress. Assess students monthly on STAR Reading and STAR Math. Give weekly comprehension assessments, both oral and written. Incorporate technology in the classroom, ie iPads. Professional Development WRITE Institute. Get Ahead Writing. English Language Development. Common Core Math. Common Core Language Arts. Combination Class Support. Leadership Grade level lead for three years. Trainer of trainees for the WRITE Institute. Trainer of trainees for Common Core. RCD unit writer at my current site. Other Accomplishments Last year I was asked to administer the GATE after school program. Together, the GATE identified students and I, created a school newspaper. We named it the Jr Journal and invented five topics that would be in every issue. I helped create an outline and template that our reporters could follow and eventually do independently. Each student chose a different topic every month and would either interview or research to write an article for that section. They would then write a rough draft, that I would edit, and then they would type the final draft and put it into the newspaper template. Students would also have a chance to find graphics or take pictures that fit their topic. It turned out great and we were able to publish four issues. This will be our second year. This was a great accomplishment for me as an educator, because I love to write and was in my school newspaper in High School. I had the chance to share a passion of mine and see students enjoy coming in after school and put their advanced brains to work. It was such a great experience and can't wait to have that again this year. ","
    TEACHER
    Skills

    E ducator: People skills , enthusiasti c, problem-solve r, great organizational skills , encouraging, technology savvy, eager to learn, communicates great with colleagues and parents, sets high and clear expectations for students, eager to teach, loves to teach students how to ""love to learn"", always looking for ways to grow as a person and educator

    Education
    University of Redlands 2008 Elementary Credentials : Education City , State , United States
    California Baptist University 2006 Bachelor of Arts : Liberal Arts City , State , United States
    Teaching Experience
    Company Name Teacher
    City , State

    Long term substitute for fifth grade.Hired as a probationary teacher and taught second grade for two years. Became tenure and taught fifth grade for one year. Trained as a trainer or trainees for the WRITE Institute. Grade level lead for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted 10 children per station during small group learning periods during System 44 Instruction. Conducted small group and individual classroom activities based on differentiated learning needs.Helped prepare daily lesson plans for activities and lessons.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Tutored after and before school twice a week all four years.
    Company Name Teacher
    City , State

    Taught second grade for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Tutored after school twice a week. Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Conducted family-connection home projects.
    Company Name Teacher
    City , State

    Fourth grade teacher for two years. Looped with my fourth graders from last year and now teach fifth grade. Teach critical thinking and close reading strategies through common core. Grade level lead for two years. Meet with the RCD team and write the math units. Tutor after school for two years. Lead GATE students to writing our school newspaper. Apply the positive reinforcement method to redirect negative behaviors.Conduct small group and individual classroom activities based on differentiated learning needs.Observe students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Encourage students to be understanding of and helpful to others.Supply one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interact with students throughout the day to keep them engaged.Communicate effectively with educators from various grade levels.Support students in developing strategies for individual needs and classroom group dynamics.Write daily and weekly lesson plans.Implement programs to encourage student participation. Communicate with parents on a weekly basis of student progress. Assess students monthly on STAR Reading and STAR Math. Give weekly comprehension assessments, both oral and written. Incorporate technology in the classroom, ie iPads.
    Professional Development

    WRITE Institute. Get Ahead Writing. English Language Development. Common Core Math. Common Core Language Arts. Combination Class Support.

    Leadership
    • Grade level lead for three years.
    • Trainer of trainees for the WRITE Institute.
    • Trainer of trainees for Common Core.
    • RCD unit writer at my current site.
    Other Accomplishments

    Last year I was asked to administer the GATE after school program. Together, the GATE identified students and I, created a school newspaper. We named it the Jr Journal and invented five topics that would be in every issue. I helped create an outline and template that our reporters could follow and eventually do independently. Each student chose a different topic every month and would either interview or research to write an article for that section. They would then write a rough draft, that I would edit, and then they would type the final draft and put it into the newspaper template. Students would also have a chance to find graphics or take pictures that fit their topic. It turned out great and we were able to publish four issues. This will be our second year. This was a great accomplishment for me as an educator, because I love to write and was in my school newspaper in High School. I had the chance to share a passion of mine and see students enjoy coming in after school and put their advanced brains to work. It was such a great experience and can't wait to have that again this year.

    " 22408666,TEACHER,"Increase, Training, Coaching, Teaching, Clerical, Filing, Class, Comprehensive Large Array Data Stewardship System, Liaison, Translate, Mathematics, Writing Test, 42 Wpm, Cpr, Cpr And First Aid, Typing","California State University Bakersfield, Bachelor of Arts in Child, Adolescent, and Family Studies, Sociology, Bakersfield College, Cuyama Valley High School","Teacher, After School Program Coordinator, Outreach Liaison"," TEACHER Summary Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom. Experience Company Name August 2012 to Current Teacher City , State Key Contributions & Educational Outcomes: Consistently praised (by management and staff) for dedication, reliability, organization and effectiveness as one of school district's most in-demand substitutes. Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans; and kept students motivated, engaged and focused. Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities. Voluntarily stepped in to run several after-school programs (e.g., girls' volleyball coaching, cheerleading coaching and after-school tutoring) when permanent teachers were unable to fill these roles. Repeatedly asked to sub at the same schools due to effectiveness and classroom management skills. After School Education and Safety Program Coordinator (1st-6thgrades) Company Name August 2006 to June 2011 After School Program Coordinator City , State Bakersfield, CA, August 2006- June 2011 Responsibilities Facilitates school effort to promote academic, physical, and social success of students by coordinating variety of after-school programs designed to increase academic achievement and improve overall educational experience Assists in developing, organizing and implementing activities to increase student participation in after-school program Maintains current knowledge of related State and District standards in order to assist in promoting school and community understanding of after-school programs; attends meetings and in-service training as required Maintain communication with school staff to ensure students academic success Enable students to reach their full potential Mange and supervise a staff of seven paraprofessional educators. Key Contributions & Educational Outcomes: Consistently praised for dedication, reliability, organization and effectiveness of establishing and maintaining a successful After School Program. Promoted a high level of participation by closely adhered to lesson plans; and kept students motivated, engaged and focused. Voluntarily incooperated several after-school programs sports teams flag football, basketball and cheerleading. Incorporated technology into students' learning activities for varied academic disciplines. Efforts proved so successful in enhancing student understanding of material that students were able to design and create their own web pages Company Name January 2009 to January 2011 Outreach Liasion City , State Attends various community meetings in order to disseminate information pertaining to school's specially funded programs in general and parent involvement in particular. Assists staff in reducing poor attendance working with Probation Department, Deputy District Attorney Refers students and Families to Student Attendance Review Board Refer students and families in need to community programs for needed resources Ensure school meets and maintains attendance goals to meet grant requirements Translate documents and meeting as needed Assisted teachers, specialists, counselors and other staff in reinforcing instructional program and guiding students in development of desirable academic and social skills and habits Worked with small groups of children under the direction of certificated staff Assisted with checking, care, preparation and arrangement of instructional materials and students' work Assisted with yard duty, first aid and home contacts Assisted with recordkeeping, filing, and other clerical duties as needed Education Bakersfield College 2010 City , State , US Bakersfield College, Bakersfield, CA; 2006 & 2010 California State University Bakersfield 2010 Bachelor of Arts : Child, Adolescent, and Family Studies, Sociology City , State , US California State University Bakersfield, CA; 2009-2010 Bachelor of Arts in Child, Adolescent, and Family Studies Minor in Sociology Passed CBEST Mathematics, Reading, Writing test Passed CSET ◦ Subtest I-Reading, Language, Literature, & History and Social Sciences ◦ Subtest II - Science and Mathematics ◦ Subtest III- Physical Education, Human Development, Visual and Performing Arts 30 Day Substitute Permit Cuyama Valley High School 2002 City , State , US Cuyama Valley High School, New Cuyama CA; 1998-2002 Volleyball (4 years), Basketball (4 years), Science Club President, California Scholarship Federation President, Class President, Class ASB Representative Irvine Valley College City , State , US Irvine Valley College, Irvine, CA; 2003-05 Allen Hancock College City , State , US Allen Hancock College, Santa Maria, CA; 2002-03 Certificate of Clearance Certificate of Clearance Substitute with Kern County Superintendent of Schools CPR and First Aid Certified (Infant, Children and Adults) Typing Certificate 42 wpm Certifications CPR and First Aid CPR Certificate of Clearance Typing Certificate 42 wpm Languages Teaching Experience; Bilingual Fluency in English & Spanish Professional Affiliations Boys and Girls Club of Kern County Skills Increase, Training, Coaching, Teaching, Clerical, Filing, Class, Comprehensive Large Array Data Stewardship System, Liaison, Translate, Mathematics, Writing Test, 42 Wpm, Cpr, Cpr And First Aid, Typing ","
    TEACHER
    Summary

    Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom.

    Experience
    Company Name August 2012 to Current Teacher
    City , State
    • Key Contributions & Educational Outcomes:
    • Consistently praised (by management and staff) for dedication, reliability, organization and effectiveness as one of school district's most in-demand substitutes. Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans; and kept students motivated, engaged and focused.
    • Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities.
    • Voluntarily stepped in to run several after-school programs (e.g., girls' volleyball coaching, cheerleading coaching and after-school tutoring) when permanent teachers were unable to fill these roles.
    • Repeatedly asked to sub at the same schools due to effectiveness and classroom management skills. After School Education and Safety Program Coordinator (1st-6thgrades)
    Company Name August 2006 to June 2011 After School Program Coordinator
    City , State
    • Bakersfield, CA, August 2006- June 2011 Responsibilities
    • Facilitates school effort to promote academic, physical, and social success of students by coordinating variety of after-school programs designed to increase academic achievement and improve overall educational experience
    • Assists in developing, organizing and implementing activities to increase student participation in after-school program
    • Maintains current knowledge of related State and District standards in order to assist in promoting school and community understanding of after-school programs; attends meetings and in-service training as required
    • Maintain communication with school staff to ensure students academic success
    • Enable students to reach their full potential
    • Mange and supervise a staff of seven paraprofessional educators. Key Contributions & Educational Outcomes:
    • Consistently praised for dedication, reliability, organization and effectiveness of establishing and maintaining a successful After School Program. Promoted a high level of participation by closely adhered to lesson plans; and kept students motivated, engaged and focused.
    • Voluntarily incooperated several after-school programs sports teams flag football, basketball and cheerleading.
    • Incorporated technology into students' learning activities for varied academic disciplines. Efforts proved so successful in enhancing student understanding of material that students were able to design and create their own web pages
    Company Name January 2009 to January 2011 Outreach Liasion
    City , State
    • Attends various community meetings in order to disseminate information pertaining to school's specially funded programs in general and parent involvement in particular.
    • Assists staff in reducing poor attendance working with Probation Department, Deputy District Attorney
    • Refers students and Families to Student Attendance Review Board
    • Refer students and families in need to community programs for needed resources
    • Ensure school meets and maintains attendance goals to meet grant requirements
    • Translate documents and meeting as needed
    • Assisted teachers, specialists, counselors and other staff in reinforcing instructional program and guiding students in development of desirable academic and social skills and habits
    • Worked with small groups of children under the direction of certificated staff
    • Assisted with checking, care, preparation and arrangement of instructional materials and students' work
    • Assisted with yard duty, first aid and home contacts
    • Assisted with recordkeeping, filing, and other clerical duties as needed
    Education
    Bakersfield College 2010 City , State , US Bakersfield College, Bakersfield, CA; 2006 & 2010
    California State University Bakersfield 2010 Bachelor of Arts : Child, Adolescent, and Family Studies, Sociology City , State , US California State University Bakersfield, CA; 2009-2010 Bachelor of Arts in Child, Adolescent, and Family Studies Minor in Sociology Passed CBEST Mathematics, Reading, Writing test Passed CSET ◦ Subtest I-Reading, Language, Literature, & History and Social Sciences ◦ Subtest II - Science and Mathematics ◦ Subtest III- Physical Education, Human Development, Visual and Performing Arts 30 Day Substitute Permit
    Cuyama Valley High School 2002 City , State , US Cuyama Valley High School, New Cuyama CA; 1998-2002 Volleyball (4 years), Basketball (4 years), Science Club President, California Scholarship Federation President, Class President, Class ASB Representative
    Irvine Valley College City , State , US Irvine Valley College, Irvine, CA; 2003-05
    Allen Hancock College City , State , US Allen Hancock College, Santa Maria, CA; 2002-03
    Certificate of Clearance

    Certificate of Clearance Substitute with Kern County Superintendent of Schools CPR and First Aid Certified (Infant, Children and Adults) Typing Certificate 42 wpm

    Certifications
    CPR and First Aid CPR Certificate of Clearance Typing Certificate 42 wpm
    Languages
    Teaching Experience; Bilingual Fluency in English & Spanish
    Professional Affiliations
    Boys and Girls Club of Kern County
    Skills
    Increase, Training, Coaching, Teaching, Clerical, Filing, Class, Comprehensive Large Array Data Stewardship System, Liaison, Translate, Mathematics, Writing Test, 42 Wpm, Cpr, Cpr And First Aid, Typing
    " 13087952,TEACHER,"National Board Certified, AP Bio certified 2015, AP Chem certified summer 2017, Trained in educating at-risk youth, Teacher Mentor, National Board Grader, Classroom discipline, Positive learning environment, Self-motivated","M.Ed : Secondary Education - Southern Wesleyan University, Certificate in Medical Technology - Carolinas College of Health Sciences, Carolinas Medical Center, B.S : Biology - Univ. of South Carolina","Teacher, Medical Technologist"," TEACHER Farrah M. Bauman Professional Summary A position as an adjunct teacher/professor with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software. A position as department chair with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software. Skills National Board Certified AP Bio certified 2015 AP Chem certified summer 2017 Trained in educating at-risk youth Teacher Mentor National Board Grader Classroom discipline Positive learning environment Self-motivated Work History Teacher 02/2003 to Current Company Name Teach medical microbiology, chemistry, and physical science, 9 through 12 grades. Keep grade books, input grade information into IGpro grade keeping system. Responsible for detailed weekly lesson plans, parent correspondence. Active with Homecoming and Prom committees. Teacher 02/2003 to Current Company Name – City , State Teach/have taught: honors, college prep medical microbiology; honors, college prep, basic chemistry; honors biology (100% pass rate); physical science, 9 through 12 grades. Keep grade books, input grade information into PowerSchool grade keeping system. Create detailed, engaging new lesson plans based on course objectives.  Organized, ordered supplies, made appointments, and put on 4 fabulous Proms as Prom committee co-chair. Organize yearly out of state overnight field trips in order to foster real-world relevance in course study. Collaborate yearly with a team of faculty to serve at-risk incoming 9th graders for the ""Bridge Program"".  Serve yearly as a mentor to 1-2 teachers. Correspond with parents by email, telephone or postal mail. Oversaw inventory activities, including chemical monitoring, for the science department. Created detailed, engaging new lesson plans based on course objectives. Implemented reading and writing in science by obtaining a set of novels from DonorsChoose to support student literacy in the science classroom. Consistently receive positive teacher evaluations from students and administrators. Summer National Board Certification grader for Pearson Medical Technologist 02/2001 to 01/2006 Company Name – City , State Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX. Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates. Daily, weekly, and monthly maintenance of all machinery. Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis. A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching. Medical Technologist 02/2001 to 01/2006 Company Name – City , State Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX. Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates. Daily, weekly, and monthly maintenance of all machinery. Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis. A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching. Education M.Ed : Secondary Education 2007 Southern Wesleyan University - State Secondary Education GPA: 3.8 Certificate in Medical Technology : 1999 Carolinas College of Health Sciences, Carolinas Medical Center - City , State B.S : Biology 1998 Univ. of South Carolina - State Biology GPA: 3.4 Skills chemistry, hematology, immunology, lesson plans, machinery, Medical Technology, typing, urinalysis mentoring, communication, social skills, lesson plans, chemistry, biology, medical microbiology, Medical Technology ","
    TEACHER
    Farrah M. Bauman
    Professional Summary
    A position as an adjunct teacher/professor with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software.

    A position as department chair with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software.

    Skills
    • National Board Certified
    • AP Bio certified 2015
    • AP Chem certified summer 2017
    • Trained in educating at-risk youth
    • Teacher Mentor
    • National Board Grader
    • Classroom discipline
    • Positive learning environment
    • Self-motivated
    Work History
    Teacher 02/2003 to Current
    Company Name
    • Teach medical microbiology, chemistry, and physical science, 9 through 12 grades.
    • Keep grade books, input grade information into IGpro grade keeping system.
    • Responsible for detailed weekly lesson plans, parent correspondence.
    • Active with Homecoming and Prom committees.
    Teacher 02/2003 to Current
    Company Name – City , State
    • Teach/have taught: honors, college prep medical microbiology; honors, college prep, basic chemistry; honors biology (100% pass rate); physical science, 9 through 12 grades.
    • Keep grade books, input grade information into PowerSchool grade keeping system.
    • Create detailed, engaging new lesson plans based on course objectives.
    •  Organized, ordered supplies, made appointments, and put on 4 fabulous Proms as Prom committee co-chair.
    • Organize yearly out of state overnight field trips in order to foster real-world relevance in course study.
    • Collaborate yearly with a team of faculty to serve at-risk incoming 9th graders for the ""Bridge Program"". 
    • Serve yearly as a mentor to 1-2 teachers.
    • Correspond with parents by email, telephone or postal mail.
    • Oversaw inventory activities, including chemical monitoring, for the science department.
    • Created detailed, engaging new lesson plans based on course objectives.
    • Implemented reading and writing in science by obtaining a set of novels from DonorsChoose to support student literacy in the science classroom.
    • Consistently receive positive teacher evaluations from students and administrators.
    • Summer National Board Certification grader for Pearson
    Medical Technologist 02/2001 to 01/2006
    Company Name – City , State
    • Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX.
    • Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates.
    • Daily, weekly, and monthly maintenance of all machinery.
    • Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis.
    • A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching.
    Medical Technologist 02/2001 to 01/2006
    Company Name – City , State
    • Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX.
    • Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates.
    • Daily, weekly, and monthly maintenance of all machinery.
    • Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis.
    • A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching.
    Education
    M.Ed : Secondary Education 2007 Southern Wesleyan University - State Secondary Education GPA: 3.8
    Certificate in Medical Technology : 1999 Carolinas College of Health Sciences, Carolinas Medical Center - City , State
    B.S : Biology 1998 Univ. of South Carolina - State Biology GPA: 3.4
    Skills
    chemistry, hematology, immunology, lesson plans, machinery, Medical Technology, typing, urinalysis

    mentoring, communication, social skills, lesson plans, chemistry, biology, medical microbiology, Medical Technology

    " 15850434,TEACHER,"Purposeful lesson planning, Fast learner, Creative problem solving, Managing difficult behaviors, Coordinating multiple groups, Managing a team of adults, Communicating effectively with clients, managers, and team members, Setting goals, Data tracking for effective goals, Writing measurable goals, Creating materials for teaching multiple styles of learners, Arizona Teaching Certificate with Special Education endorsement, Coordinating meetings and preparing materials for all attendees, Teaching, Classroom Management, Team Building, Support, Coordinating services, Technology, Data Collection, Data Driven Goal Setting","St. Martin's University, English Language Learners, Special Education, Elementary Education, Bachelors Degree, Eastern University","Teacher, TABS Teacher, LEAP teacher, Paraeducator"," TEACHER Professional Summary Over the past ten years I have excelled at effectively building highly motivated teams of varying backgrounds and abilities, and challenged them to succeed in growing and attaining goals that they previously thought impossible.  My work has centered on reducing anxiety through encouragement and evidence based practice to support my students and colleagues in reaching milestones in their lives. Skills Purposeful lesson planning Fast learner Creative problem solving managing difficult behaviors coordinating multiple groups. managing a team of adults communicating effectively with clients, managers, and team members. setting goals data tracking for effective goals. Writing measurable goals Creating materials for teaching multiple styles of learners Arizona Teaching Certificate with Special Education endorsement Coordinating meetings and preparing materials for all attendees.   Work History Teacher , 07/2017 to Current Company Name – City , State In July 2017 I was hired to teach a district program for student with Autism in Scottsdale, Arizona. My duties were to provide academic, and social emotional teaching to 3rd, 4th, and 5th grade students with Autism. In addition I provided emergency support when those students were unable to regulate their emotions in the general education setting. I also managed IEPs for all of my students and coordinated services with specialists such as OT's, PT's and SLPs. I supported teachers and staff in designing protocols for dealing with individuals with Autism, as well as helped support families to encourage their students in academic growth for the year. I also managed a team of three paraeducators who provided direct support to the students in the general education setting, and worked with 15 teachers to implement individual education plans for 12 students ensuring them the maximum time in the general education setting. Prepared quizzes, tests and examinations to gauge how well students were learning. Created lesson plans and scheduled each day to promote maximum student learning and enrichment. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. TABS Teacher , 07/2016 to 06/2017 Company Name – City , State In 2016 I was hired to teach a district program for students with Autism. My primary duty was to teach social skills lessons to students in grades K-5th grade. I also designed and implemented supports for their general education classrooms, assisted in inclusion, supported the classroom teachers as needed, and deescalated students when they became overwhelmed. I worked closely with SLPs, Resource teachers, and classroom teachers to design plans that met the needs of the students on my caseload. As part of this job I was trained in SAMA non-violent de-escalation technique and physical restraint. As part of the school I worked on the PBIS team to support students in making positive behavior choices, and helped with morning duties. LEAP teacher , 08/2012 to 06/2016 Company Name – City , State In 2012 I was hired to teach the district behavior program for 3rd-5 grade students with behavior disorders. I managed a class of up to 12 students with behavioral or social disabilities, coordinating services, academics, and therapy in a self-contained setting. I was also responsible for managing their IEP's, daily communication with parents, and managed incident reports due to violent behaviors. In addition to my teacher's certification I was also Right Response certified for de-escalation and non-violent physical restraint. Developed IEPs with and without BIPs. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Created a classroom environment in which children could learn respect for themselves and others. Paraeducator , 08/2009 to 08/2012 Company Name – City , State In 2009 I was hired by the Olympia School District to aid students with Autism in the self-contained Autism program. I served this class for two years and then was transferred to work supporting special education teachers in the high school special education setting. My duties included 1on1 student specific roles such as: Toileting; academic support; transition support; life skills; and daily routine support. My high school paraeducator duties included: teacher support, making copies; assisting students; leading small group lessons; and aiding the EBD class. Education Education , 2013 St. Martin's University - City English Language Learners  Special Education Elementary Education Bachelors Degree : 1998 Eastern University - Certificate of Completion : 1995 Covenant Bible College - Skills Teaching, Classroom Management, Team Building, Support, Coordinating services,  Technology, Data Collection, Data Driven Goal Setting. ","
    TEACHER
    Professional Summary

    Over the past ten years I have excelled at effectively building highly motivated teams of varying backgrounds and abilities, and challenged them to succeed in growing and attaining goals that they previously thought impossible.  My work has centered on reducing anxiety through encouragement and evidence based practice to support my students and colleagues in reaching milestones in their lives.

    Skills
    • Purposeful lesson planning
    • Fast learner
    • Creative problem solving
    • managing difficult behaviors
    • coordinating multiple groups.
    • managing a team of adults
    • communicating effectively with clients, managers, and team members.
    • setting goals
    • data tracking for effective goals.
    • Writing measurable goals
    • Creating materials for teaching multiple styles of learners
    • Arizona Teaching Certificate with Special Education endorsement
    • Coordinating meetings and preparing materials for all attendees.  
    Work History
    Teacher , 07/2017 to Current
    Company Name – City , State
    • In July 2017 I was hired to teach a district program for student with Autism in Scottsdale, Arizona.
    • My duties were to provide academic, and social emotional teaching to 3rd, 4th, and 5th grade students with Autism.
    • In addition I provided emergency support when those students were unable to regulate their emotions in the general education setting.
    • I also managed IEPs for all of my students and coordinated services with specialists such as OT's, PT's and SLPs.
    • I supported teachers and staff in designing protocols for dealing with individuals with Autism, as well as helped support families to encourage their students in academic growth for the year.
    • I also managed a team of three paraeducators who provided direct support to the students in the general education setting, and worked with 15 teachers to implement individual education plans for 12 students ensuring them the maximum time in the general education setting.
    • Prepared quizzes, tests and examinations to gauge how well students were learning.
    • Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
    • Adapted teaching methods and materials to meet students' varying needs and interests.
    • Met regularly with parents and guardians to discuss children's progress.
    TABS Teacher , 07/2016 to 06/2017
    Company Name – City , State
    • In 2016 I was hired to teach a district program for students with Autism.
    • My primary duty was to teach social skills lessons to students in grades K-5th grade.
    • I also designed and implemented supports for their general education classrooms, assisted in inclusion, supported the classroom teachers as needed, and deescalated students when they became overwhelmed.
    • I worked closely with SLPs, Resource teachers, and classroom teachers to design plans that met the needs of the students on my caseload.
    • As part of this job I was trained in SAMA non-violent de-escalation technique and physical restraint.
    • As part of the school I worked on the PBIS team to support students in making positive behavior choices, and helped with morning duties.
    LEAP teacher , 08/2012 to 06/2016
    Company Name – City , State
    • In 2012 I was hired to teach the district behavior program for 3rd-5 grade students with behavior disorders.
    • I managed a class of up to 12 students with behavioral or social disabilities, coordinating services, academics, and therapy in a self-contained setting.
    • I was also responsible for managing their IEP's, daily communication with parents, and managed incident reports due to violent behaviors.
    • In addition to my teacher's certification I was also Right Response certified for de-escalation and non-violent physical restraint.
    • Developed IEPs with and without BIPs.
    • Completed training courses to keep up-to-date with new teaching methods and developments in the field.
    • Preserved the confidentiality of student records and information at all times.
    • Created a classroom environment in which children could learn respect for themselves and others.
    Paraeducator , 08/2009 to 08/2012
    Company Name – City , State
    • In 2009 I was hired by the Olympia School District to aid students with Autism in the self-contained Autism program.
    • I served this class for two years and then was transferred to work supporting special education teachers in the high school special education setting.
    • My duties included 1on1 student specific roles such as: Toileting; academic support; transition support; life skills; and daily routine support.
    • My high school paraeducator duties included: teacher support, making copies; assisting students; leading small group lessons; and aiding the EBD class.
    Education
    Education , 2013
    St. Martin's University - City

    English Language Learners 

    Special Education

    Elementary Education
    Bachelors Degree : 1998
    Eastern University -
    Certificate of Completion : 1995
    Covenant Bible College -
    Skills

    Teaching, Classroom Management, Team Building, Support, Coordinating services,  Technology, Data Collection, Data Driven Goal Setting.

    " 28772892,TEACHER,"academic, coaching, documentation, driving, functional, instruction, Leadership, managing, meetings, office, monitors, organizing, personnel, progress, rehabilitation services, teacher, teaching, Trainer, VI, vision, workshops","Our Lady of Holy Cross College, Administration and Supervision, Masters, Florida State University, Human Resource Management, B.S","Teacher, Special Education Coordinator, Mentor Teacher, Special Education Teacher, Resource and Inclusion Teacher, Educational Strategist, RTI Coordinator, General Education Teacher"," TEACHER Professional Summary EXCEPTIONAL SPECIAL EDUCATION PROFESSIONAL SEEKING DIRECTOR POSITION Passionate educator who strongly believes that all students can achieve excellence. Goal oriented scholar with excellent communication skills and proven ability in making connections and building rapport with school personnel, students, parents, interagency teams, and community organizations. Strive to support and enhance the lives of the visually impaired community who is currently underserved. Areas of Excellence: business/human resource management * special education laws * data analysis interviewing & staffing * RTI/MSDI * school-wide PBS instruction & planning * employee development * IDEA compliance budgeting * instructional coaching * progress monitoring scheduling * PD Facilitator * documentation Skills Work History Teacher 08/2017 to Current Company Name – City , State Collaborate with professional staff to create comprehensive youth team goals and advocate for the needs of students with visual impairments. Work with a team of low-vision specialists in organizing extracurricular youth activities and providing vision rehabilitation services. Adapt teaching methods and materials to meet students' varying needs and interests. Active participant of IEP teams to set and implement goals, monitor progress, set next steps, and maintain accurate and complete service records.  Encourage students with special academic and extracurricular interests to fully pursue passions. Diligently completing coursework to add-on certification for Teacher of the Visually Impaired (TVI), and pursue professional development continually by attending educational conferences and teacher training workshops. Instructed Pre-Employment Transition Services classes to high school students with exceptionalities in work based readiness and learning, job exploration counseling, self-advocacy, and post-secondary educational opportunities.  Special Education Coordinator 07/2016 to 12/2016 Company Name – City , State Supported teacher case managers by driving compliance under the guidelines of IDEA, guiding case analysis, and coaching special education staff to promote optimal, specialized instruction and planning. Served as liaison with State Officials and related community based organizations. Met with parents and related personnel to resolve conflicts and concerns. Facilitated professional development sessions to address front-line issues with both special education and general education teachers. Propelled inclusive best practices through partnership with school leadership teams and by providing expert knowledge to improve overall student programs and services. Maintained special education resources and schedules to target the needs of all students with disabilities.  Created and chaired the Special Education/Behavior Intervention Committee that collaboratively brainstormed and monitored behavior plans, enhanced school-wide positive behavior supports, tracked behavior incidents and truancy patterns, and conducted Manifestation Determination Review (MDR) procedures. Interviewed and staffed a fully functioning special education team of teachers and paraprofessionals. Initiated and developed a much needed traditional resource classroom to provide the lowest performing students an avenue to achieve academic growth, which in turn decreased behavior incidences across the board. Mentor Teacher 08/2004 to 06/2016 Company Name – City , State Observed, evaluated, and coached many first year special education teachers on best practices of effective classroom management, instruction, and planning. Taught new teachers many ways to differentiate instruction such as implementing student centers and shared learning activities, forming literacy circles, incorporating technology, and using assessment to guide instruction. Assisted them in executing an effective behavioral model suited for their particular classroom and numerous ways to organize their physical space. Notable Achievements: Chosen by LAE to be a Trainer of New Teachers in their facilitator program Completed the Aspiring Leaders Program with the School Leadership Center of Greater New Orleans Coached teachers on de-escalation and restorative practices thus changing mindsets on behavior management. Special Education Teacher 01/2004 to 01/2016 Company Name – City , State Resource and Inclusion Teacher Company Name – City , State Created a rigorous, specialized academic setting for students with various exceptionalities in a both the special education resource room and mainstream classroom settings utilizing data driven teaching methods. Improved each student's functional needs, knowledge and behavior to meet the goals of their Individualized Education Plan (IEP) and conducted mini-workshops for all students who needed supplementary instruction. Collaboratively taught entire regular and special education classes with multiple co-teachers. Maintained documentation, data, and progress monitoring. NotableAchievements: Prepared students for standardized state tests with passing rates of 95 - 100% consecutively for a decade Maintained one of the most revered classroom cultures that has continuously proven to turn-around the most challenging of behaviors. Scored ""Highly Effective"" yearly on Compass Metrics every year of teaching Earned a solid reputation for being one of the highest performing educators in the parish in student growth. Educational Strategist, RTI Coordinator 01/2011 to 01/2012 Company Name – City , State Served on the Special Education Leadership Team in the central office and supervised school-based interventionist. Coordinated federal/state mandated Response to Intervention process for the entire parish. Conducted district-wide universal screenings and tracked student progress. Scheduled and facilitated meetings with school-based interventionists to ensure consistency of District RTI procedures. Coached district personnel on how to intervene appropriately with at-risk students and advised on ways to integrate data-proven techniques and how to analyze data to drive instruction and improve student achievement. General Education Teacher 01/2003 to 01/2004 Company Name – City , State Taught in an isolated, minority, urban community and delivered instructional activities that encouraged. active learning experiences while effectively managing behavior and classroom organization. Skills academic, avenue, coaching, documentation, driving, functional, instruction, Leadership, managing, meetings, office, monitors, organizing, personnel, progress, rehabilitation services, teacher, teaching, Trainer, VI, vision, workshops Education Masters : Administration and Supervision 2008 Our Lady of Holy Cross College Florida State University - City , State Administration and Supervision B.S : Human Resource Management Human Resource Management ","
    TEACHER
    Professional Summary
    EXCEPTIONAL SPECIAL EDUCATION PROFESSIONAL SEEKING DIRECTOR POSITION Passionate educator who strongly believes that all students can achieve excellence. Goal oriented scholar with excellent communication skills and proven ability in making connections and building rapport with school personnel, students, parents, interagency teams, and community organizations. Strive to support and enhance the lives of the visually impaired community who is currently underserved. Areas of Excellence: business/human resource management * special education laws * data analysis interviewing & staffing * RTI/MSDI * school-wide PBS instruction & planning * employee development * IDEA compliance budgeting * instructional coaching * progress monitoring scheduling * PD Facilitator * documentation
    Skills
    Work History
    Teacher 08/2017 to Current
    Company Name – City , State
    • Collaborate with professional staff to create comprehensive youth team goals and advocate for the needs of students with visual impairments.
    • Work with a team of low-vision specialists in organizing extracurricular youth activities and providing vision rehabilitation services.
    • Adapt teaching methods and materials to meet students' varying needs and interests.
    • Active participant of IEP teams to set and implement goals, monitor progress, set next steps, and maintain accurate and complete service records. 
    • Encourage students with special academic and extracurricular interests to fully pursue passions.
    • Diligently completing coursework to add-on certification for Teacher of the Visually Impaired (TVI), and pursue professional development continually by attending educational conferences and teacher training workshops.
    • Instructed Pre-Employment Transition Services classes to high school students with exceptionalities in work based readiness and learning, job exploration counseling, self-advocacy, and post-secondary educational opportunities. 
    Special Education Coordinator 07/2016 to 12/2016
    Company Name – City , State
    • Supported teacher case managers by driving compliance under the guidelines of IDEA, guiding case analysis, and coaching special education staff to promote optimal, specialized instruction and planning.
    • Served as liaison with State Officials and related community based organizations.
    • Met with parents and related personnel to resolve conflicts and concerns.
    • Facilitated professional development sessions to address front-line issues with both special education and general education teachers.
    • Propelled inclusive best practices through partnership with school leadership teams and by providing expert knowledge to improve overall student programs and services.
    • Maintained special education resources and schedules to target the needs of all students with disabilities. 
    • Created and chaired the Special Education/Behavior Intervention Committee that collaboratively brainstormed and monitored behavior plans, enhanced school-wide positive behavior supports, tracked behavior incidents and truancy patterns, and conducted Manifestation Determination Review (MDR) procedures.
    • Interviewed and staffed a fully functioning special education team of teachers and paraprofessionals.
    • Initiated and developed a much needed traditional resource classroom to provide the lowest performing students an avenue to achieve academic growth, which in turn decreased behavior incidences across the board.
    Mentor Teacher 08/2004 to 06/2016
    Company Name – City , State
    • Observed, evaluated, and coached many first year special education teachers on best practices of effective classroom management, instruction, and planning.
    • Taught new teachers many ways to differentiate instruction such as implementing student centers and shared learning activities, forming literacy circles, incorporating technology, and using assessment to guide instruction.
    • Assisted them in executing an effective behavioral model suited for their particular classroom and numerous ways to organize their physical space.
    • Notable Achievements: Chosen by LAE to be a Trainer of New Teachers in their facilitator program Completed the Aspiring Leaders Program with the School Leadership Center of Greater New Orleans Coached teachers on de-escalation and restorative practices thus changing mindsets on behavior management.
    Special Education Teacher 01/2004 to 01/2016
    Company Name – City , State
    Resource and Inclusion Teacher Company Name – City , State
    • Created a rigorous, specialized academic setting for students with various exceptionalities in a both the special education resource room and mainstream classroom settings utilizing data driven teaching methods.
    • Improved each student's functional needs, knowledge and behavior to meet the goals of their Individualized Education Plan (IEP) and conducted mini-workshops for all students who needed supplementary instruction.
    • Collaboratively taught entire regular and special education classes with multiple co-teachers.
    • Maintained documentation, data, and progress monitoring.
    • NotableAchievements: Prepared students for standardized state tests with passing rates of 95 - 100% consecutively for a decade Maintained one of the most revered classroom cultures that has continuously proven to turn-around the most challenging of behaviors.
    • Scored ""Highly Effective"" yearly on Compass Metrics every year of teaching Earned a solid reputation for being one of the highest performing educators in the parish in student growth.
    Educational Strategist, RTI Coordinator 01/2011 to 01/2012
    Company Name – City , State
    • Served on the Special Education Leadership Team in the central office and supervised school-based interventionist.
    • Coordinated federal/state mandated Response to Intervention process for the entire parish.
    • Conducted district-wide universal screenings and tracked student progress.
    • Scheduled and facilitated meetings with school-based interventionists to ensure consistency of District RTI procedures.
    • Coached district personnel on how to intervene appropriately with at-risk students and advised on ways to integrate data-proven techniques and how to analyze data to drive instruction and improve student achievement.
    General Education Teacher 01/2003 to 01/2004
    Company Name – City , State
    • Taught in an isolated, minority, urban community and delivered instructional activities that encouraged.
    • active learning experiences while effectively managing behavior and classroom organization.
    Skills
    academic, avenue, coaching, documentation, driving, functional, instruction, Leadership, managing, meetings, office, monitors, organizing, personnel, progress, rehabilitation services, teacher, teaching, Trainer, VI, vision, workshops
    Education
    Masters : Administration and Supervision 2008 Our Lady of Holy Cross College Florida State University - City , State Administration and Supervision
    B.S : Human Resource Management Human Resource Management
    " 33704389,TEACHER,"academic, charts, delivery, equity, instruction, Lesson Planning, Math, Microsoft Office, progress, Reporting","Grambling State University, Elementary Education (1-5), Louisiana Tech University, Bachelor of Arts: History Music Education","Teacher, Teacher, Teacher, Teacher"," TEACHER Summary My applied experience in elementary level teaching combined with my B.A in History/Music as well Alt. Certification (K-5), makes me a worthy contender for a teacher position at your school .Utilizing my skills and expertise, I am eager to become a key member of your team. As specified in the enclosed resume, I offer you the following attributes in order to contribute to your ongoing success: * Well versed in assisting children in build social, cognitive, emotional, and physical skills. * Adept at providing a stimulating conducive classroom environment. * Special talent for utilizing the highest quality teaching resources and classroom materials. It is paramount that in order to become the best teacher, good interaction with the students is essential - aside from imparting good knowledge. The expectation of what the students think and how they would think in a particular state of affairs is equally important in my point of view. In addition, I apply an innovative teaching approach which includes the incorporation of 21st century skill sets that will prepare my students to compete with other students both nationally and internationally. Of all my strengths, I take extreme pride in the patience and dedication required to meet the needs of children from socially and culturally diverse backgrounds. My insight not only comes from my years in the classroom as a teacher, but also from my years a pupil. Having lived abroad for many of my formative years, as well as some after college, I understand the delicate balance that is needed to make learning inclusive to all. CERTIFIED ELEMENTARY SCHOOL TEACHER (Grades 1-5) Level 2 Teaching Certification (Louisiana) Dedicated elementary teacher with a passion for teaching, learning and student success, while offering a proven track record of commended performance teaching in the elementary classroom, with an unwavering commitment to optimizing student and school success. Extensive background in serving the educational needs of culturally, racially, and socio-economically diverse students in Title I schools. Flexible and creative educational professional with seven plus years teaching with a unique ability to explain complicated concepts in an easily understandable manner. Experience Company Name August 2015 to Current Teacher City , State Implemented diverse approaches to ensure understanding of course material and overall academic success. Analyzed student learning and plan and administer a variety of appropriate assessments. Ensured effective and positive parent communication. Participate in on-going planning development and evaluation of curriculum. Use a variety of instructional strategies to provide equity and excellence to students of all ability levels. Work cooperatively with other teachers in developing and sharing curriculum strategies. Company Name August 2010 to May 2015 Teacher City , State 4th grade Math, ELA). Planned, implemented, monitored and assessed a classroom instructional program which was consistent with the Jackson Parish School Board regulations and Louisiana Board of Education. Worked with other teachers and administrators to evaluate and revise elementary school programs. Encouraged students with special academic interests to fully pursue those subjects. Planned, implemented and thoroughly monitored 504 and Special Education accommodations for students with learning exceptionalities. Presented various techniques and strategies for delivery of classroom instructions using manipulative and hands-on approaches in Math, and Science. Company Name August 2007 to July 2010 Teacher City , State Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans. Monitored students' educational progress with individual charts and files. Nurtured a supportive learning environment that was often used as a model for other classrooms. Company Name May 2008 to September 2008 Teacher Coordinated communications between students and school administration to create an effective and culturally-sensitive learning environment. Developed and taught a curriculum to improve students' conversational abilities. Improved instruction methods by using a variety of assessment tools and strategies. Education and Training Grambling State University 2010 City , State , USA Elementary Education (1-5) Louisiana Tech University 2007 Bachelor of Arts : History Music Education City , State , USA History Music Education Interests AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Personal Information As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time. Additional Information As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time. Eagle/DNC AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Skills academic, charts, delivery, equity, instruction, Lesson Planning, Math, Microsoft Office, progress, Reporting ","
    TEACHER
    Summary
    My applied experience in elementary level teaching combined with my B.A in History/Music as well Alt. Certification (K-5), makes me a worthy contender for a teacher position at your school .Utilizing my skills and expertise, I am eager to become a key member of your team. As specified in the enclosed resume, I offer you the following attributes in order to contribute to your ongoing success: * Well versed in assisting children in build social, cognitive, emotional, and physical skills. * Adept at providing a stimulating conducive classroom environment. * Special talent for utilizing the highest quality teaching resources and classroom materials. It is paramount that in order to become the best teacher, good interaction with the students is essential - aside from imparting good knowledge. The expectation of what the students think and how they would think in a particular state of affairs is equally important in my point of view. In addition, I apply an innovative teaching approach which includes the incorporation of 21st century skill sets that will prepare my students to compete with other students both nationally and internationally. Of all my strengths, I take extreme pride in the patience and dedication required to meet the needs of children from socially and culturally diverse backgrounds. My insight not only comes from my years in the classroom as a teacher, but also from my years a pupil. Having lived abroad for many of my formative years, as well as some after college, I understand the delicate balance that is needed to make learning inclusive to all. CERTIFIED ELEMENTARY SCHOOL TEACHER (Grades 1-5) Level 2 Teaching Certification (Louisiana) Dedicated elementary teacher with a passion for teaching, learning and student success, while offering a proven track record of commended performance teaching in the elementary classroom, with an unwavering commitment to optimizing student and school success. Extensive background in serving the educational needs of culturally, racially, and socio-economically diverse students in Title I schools. Flexible and creative educational professional with seven plus years teaching with a unique ability to explain complicated concepts in an easily understandable manner.
    Experience
    Company Name August 2015 to Current Teacher
    City , State
    • Implemented diverse approaches to ensure understanding of course material and overall academic success.
    • Analyzed student learning and plan and administer a variety of appropriate assessments.
    • Ensured effective and positive parent communication.
    • Participate in on-going planning development and evaluation of curriculum.
    • Use a variety of instructional strategies to provide equity and excellence to students of all ability levels.
    • Work cooperatively with other teachers in developing and sharing curriculum strategies.
    Company Name August 2010 to May 2015 Teacher
    City , State
    • 4th grade Math, ELA).
    • Planned, implemented, monitored and assessed a classroom instructional program which was consistent with the Jackson Parish School Board regulations and Louisiana Board of Education.
    • Worked with other teachers and administrators to evaluate and revise elementary school programs.
    • Encouraged students with special academic interests to fully pursue those subjects.
    • Planned, implemented and thoroughly monitored 504 and Special Education accommodations for students with learning exceptionalities.
    • Presented various techniques and strategies for delivery of classroom instructions using manipulative and hands-on approaches in Math, and Science.
    Company Name August 2007 to July 2010 Teacher
    City , State
    • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
    • Monitored students' educational progress with individual charts and files.
    • Nurtured a supportive learning environment that was often used as a model for other classrooms.
    Company Name May 2008 to September 2008 Teacher
    • Coordinated communications between students and school administration to create an effective and culturally-sensitive learning environment.
    • Developed and taught a curriculum to improve students' conversational abilities.
    • Improved instruction methods by using a variety of assessment tools and strategies.
    Education and Training
    Grambling State University 2010 City , State , USA Elementary Education (1-5)
    Louisiana Tech University 2007 Bachelor of Arts : History Music Education City , State , USA History Music Education
    Interests
    AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor
    Personal Information
    As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time.
    Additional Information
    • As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time.
    • Eagle/DNC AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor
    Skills
    academic, charts, delivery, equity, instruction, Lesson Planning, Math, Microsoft Office, progress, Reporting
    " 16210888,TEACHER,"academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project management, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching","William Woods University, Curriculum Leadership, DESE Initial Administration Certification, Principal K-8, University of Missouri, Educational Leadership and Policy Analysis, Master of Education, Bachelor of Science, Elementary Education","Teacher, Jefferson City Public Schools, Studio Manager, Janet's Dance Studio"," TEACHER Core Accomplishments Girl Scouts of the Missouri Heartland ­ Cole County Service Unit Manager, Community 2012 ­ present Involvement & Professional Develop and present engaging and timely written and electronic organizational training Affiliations materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety. Janet's Dance Studio, Fulton, MO ­ Studio Manager, 1999 ­ 2009. Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts. Professional Experience 08/2009 to Current Teacher Company Name Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration with colleagues, and development & current research-based educational strategies to design lesson plans and instruct alignment; students at a variety of developmental levels to achieve academic success. project mgmt.; Implement district-level educational programs, including Balanced Literacy/Guided staff leadership & Reading, Lucy Calkins Writing, Investigations Mathematics, and Sitton Spelling. training; student instruction & Successfully model and implement character education and proactive discipline through assessment Positive Behavior Support (PBS). Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum. Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment. Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices. Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms. Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum. Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators. Selected as a ""JC Lead"" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS. Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types. Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards. Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement. 01/2004 to 01/2009 Teacher Company Name Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment. Selected for ""Leadership Academy""; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers. Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams. Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics. 08/1999 to 01/2003 Education December 2014 DESE Initial Administration Certification, Principal K-8 : Curriculum Leadership William Woods University Curriculum Leadership Master of Education : Educational Leadership and Policy Analysis University of Missouri Educational Leadership and Policy Analysis Graduated with distinction Bachelor of Science : Elementary Education Elementary Education DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts Skills academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching ","
    TEACHER
    Core Accomplishments
    • Girl Scouts of the Missouri Heartland ­ Cole County Service Unit Manager, Community 2012 ­ present Involvement & Professional Develop and present engaging and timely written and electronic organizational training Affiliations materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety.
    • Janet's Dance Studio, Fulton, MO ­ Studio Manager, 1999 ­ 2009.
    • Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts.
    Professional Experience
    08/2009 to Current
    Teacher Company Name
    • Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration with colleagues, and development & current research-based educational strategies to design lesson plans and instruct alignment; students at a variety of developmental levels to achieve academic success.
    • project mgmt.; Implement district-level educational programs, including Balanced Literacy/Guided staff leadership & Reading, Lucy Calkins Writing, Investigations Mathematics, and Sitton Spelling.
    • training; student instruction & Successfully model and implement character education and proactive discipline through assessment Positive Behavior Support (PBS).
    • Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum.
    • Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment.
    • Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices.
    • Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms.
    • Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum.
    • Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators.
    • Selected as a ""JC Lead"" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS.
    • Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types.
    • Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards.
    • Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement.
    01/2004 to 01/2009
    Teacher Company Name
    • Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment.
    • Selected for ""Leadership Academy""; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers.
    • Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams.
    • Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics.
    08/1999 to 01/2003
    Education
    December 2014
    DESE Initial Administration Certification, Principal K-8 : Curriculum Leadership William Woods University Curriculum Leadership
    Master of Education : Educational Leadership and Policy Analysis University of Missouri Educational Leadership and Policy Analysis Graduated with distinction
    Bachelor of Science : Elementary Education Elementary Education
    DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts
    Skills
    academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching
    " 38750659,TEACHER,"Adobe Photoshop, Adobe Premier, Benefits, Communication skills, Conferences, Curriculum Development, Flash, Human Resource, Instruction, Lesson planning, Lesson plans, Materials, Microsoft Office, Outlook, PowerPoint, Microsoft Words, Needs assessment, PeopleSoft, Progress, Proposal writing, Quality, Sales training, Sound, Supervisor, Training material, Training programs","Walden University, Diploma, Instructional Design, Texas A&M University, Master's Degree, Education, Texas A&M University, Master's Degree, Training & Development, Excelsior College, Bachelor of Science, Liberal Arts, University of the Virgin Islands, Bachelor of Science, Business Management","Teacher, Instructional Designer, Employment, Training & Development Manager, Human Resource Generalist, Academic Advisor, Fourth Grade Teacher, Human Resource Specialist"," TEACHER Professional Summary An experienced human resource training professional with demonstrated success in developing, delivering and evaluating, corporate training programs, 2+ years of work with newly developed tools for rapid e-learning development. Special skills in online training for a variety of audiences. Recognized for alignment of training solutions with business goals, management of project and people, process improvement, needs analysis and training evaluation. Core Qualifications Microsoft Words Outlook Internet PowerPoint ADDIE MODEL Microsoft Office Adobe Photoshop Audacity Sound Booth Moodle AdobeCS5 Captivate Adobe Premier Flash Blackboard 9.1 PeopleSoft Experience Company Name January 2013 to January 2016 Teacher City , State Performed regular classroom instruction based on a departmentalized third grade curriculum. Maintained a classroom environment conducive to learning. Conducted conferences with parents Monitored and evaluated student progress Developed curriculum; prepared goals and objectives; created lesson plans. Company Name January 2009 to January 2013 Instructional Designer City , State Designed\ developed training programs and curriculum. Digital learning technology. ADDIE Model training specialist. Administration workforce morale training specialist. Company Name January 2007 to January 2009 Employment, Training & Development Manager City , State Worked in a virtual environment, created blended learning solutions that helped move Circuit City Stores to an enthusiasm for e-learning. Learned a complex product and created face-to-face sales training materials on this product, delivering within a very short deadline. Recognized for the quality of the training material. Designed and implemented human resource and digital training programs for 350 employees. Using collaborative software, designed Web-based experiences for practicing and perfecting job skills. Company Name January 2000 to January 2007 Human Resource Generalist City , State Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations.. Administered new employee orientation training. Increased employee retention above 90% by rigorously maintaining a positive work environment. Developed user friendly application forms and questionnaires to be used by the organization during staff recruiting and interviewing. Created a website with an embedded database and functionality to enable online recruitment for organization and reducing recruitment cost by 20%. Conducted several seminars for hospital employees to update them on employee benefits options. Company Name January 2003 to January 2005 Academic Advisor City , State Operations administrator. Student transcript/records review. Dynamic knowledge base of outstanding communication skills: report/proposal writing and person-to-person. Company Name January 2000 to January 2003 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration and colleagues. Student assessment. Company Name January 1998 to January 2000 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration& colleagues. Student assessment. Company Name January 1991 to September 2000 Human Resource Specialist City , State Invited 20 motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace. Updated 100+ employee records and job assignment daily. Conducted several seminars  for insurance employees to update them on employee benefit options. Arbitrate labor dispute in collaboration with the legal department. Education Walden University Diploma Instructional Design City , State Instructional Design Texas A&M University Master's Degree : Education City , State Education Texas A&M University Master's Degree : Training & Development City , State Training & Development Excelsior College Bachelor of Science : Liberal Arts City , State Liberal Arts University of the Virgin Islands Bachelor of Science : Business Management City , State Professional Affiliations American Society for Training and Development (ASTD) Association for Educational Communications and Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA) Skills Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs ","
    TEACHER
    Professional Summary
    An experienced human resource training professional with demonstrated success in developing, delivering and evaluating, corporate training programs, 2+ years of work with newly developed tools for rapid e-learning development. Special skills in online training for a variety of audiences. Recognized for alignment of training solutions with business goals, management of project and people, process improvement, needs analysis and training evaluation.
    Core Qualifications
    • Microsoft Words
    • Outlook
    • Internet
    • PowerPoint
    • ADDIE MODEL
    • Microsoft Office
    • Adobe Photoshop
    • Audacity Sound Booth
    • Moodle
    • AdobeCS5
    • Captivate
    • Adobe Premier
    • Flash
    • Blackboard 9.1
    • PeopleSoft
    Experience
    Company Name January 2013 to January 2016 Teacher
    City , State
    • Performed regular classroom instruction based on a departmentalized third grade curriculum.
    • Maintained a classroom environment conducive to learning.
    • Conducted conferences with parents Monitored and evaluated student progress Developed curriculum; prepared goals and objectives; created lesson plans.
    Company Name January 2009 to January 2013 Instructional Designer
    City , State
    • Designed\ developed training programs and curriculum.
    • Digital learning technology.
    • ADDIE Model training specialist.
    • Administration workforce morale training specialist.
    Company Name January 2007 to January 2009 Employment, Training & Development Manager
    City , State
    • Worked in a virtual environment, created blended learning solutions that helped move Circuit City Stores to an enthusiasm for e-learning.
    • Learned a complex product and created face-to-face sales training materials on this product, delivering within a very short deadline.
    • Recognized for the quality of the training material.
    • Designed and implemented human resource and digital training programs for 350 employees.
    • Using collaborative software, designed Web-based experiences for practicing and perfecting job skills.
    Company Name January 2000 to January 2007 Human Resource Generalist
    City , State
    • Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations..
    • Administered new employee orientation training.
    • Increased employee retention above 90% by rigorously maintaining a positive work environment.
    • Developed user friendly application forms and questionnaires to be used by the organization during staff recruiting and interviewing.
    • Created a website with an embedded database and functionality to enable online recruitment for organization and reducing recruitment cost by 20%.
    • Conducted several seminars for hospital employees to update them on employee benefits options.
    Company Name January 2003 to January 2005 Academic Advisor
    City , State
    • Operations administrator.
    • Student transcript/records review.
    • Dynamic knowledge base of outstanding communication skills: report/proposal writing and person-to-person.
    Company Name January 2000 to January 2003 Fourth Grade Teacher
    City , State
    • Lesson planning.
    • Communication with parents, administration and colleagues.
    • Student assessment.
    Company Name January 1998 to January 2000 Fourth Grade Teacher
    City , State
    • Lesson planning.
    • Communication with parents, administration& colleagues.
    • Student assessment.
    Company Name January 1991 to September 2000 Human Resource Specialist
    City , State
    • Invited 20 motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace.
    • Updated 100+ employee records and job assignment daily.
    • Conducted several seminars  for insurance employees to update them on employee benefit options.
    • Arbitrate labor dispute in collaboration with the legal department.
    Education
    Walden University Diploma Instructional Design City , State Instructional Design
    Texas A&M University Master's Degree : Education City , State Education
    Texas A&M University Master's Degree : Training & Development City , State Training & Development
    Excelsior College Bachelor of Science : Liberal Arts City , State Liberal Arts
    University of the Virgin Islands Bachelor of Science : Business Management City , State
    Professional Affiliations
    American Society for Training and Development (ASTD) Association for Educational Communications and Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA)
    Skills
    Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs
    " 90363254,TEACHER,"conflict resolution, course development, critical thinking, curriculum development, instructional design, research, staff development, teaching, trouble shooting","University of Phoenix, Master of Arts: Education/Curriculum Instruction, Arizona State University, Bachelor of Arts: Interdisciplinary Arts & Performance-Visual Arts","Teacher, Lead Curriculum Developer, Visual Arts Instructor"," TEACHER Summary Highly ethical, dependable, and diligent expert in the Curriculum Development field. Highlights Curriculum development and assessment MS Office proficient Strong communicator Instructional design e-learning tools Learning Management Systems Accomplishments Designed effective lesson  plans focused on age and level-appropriate material. Experience Company Name June 2012 to Current Teacher Designed research based curriculum for writing instruction using the Trivium approach.  Saw student scores rise as a result of my curriculum. Developed research based curriculum for language arts lessons using the ADDIE method of Instructional design. Analyzed state standards and school standards. Developed grammatical lessons according to standards. Monitored student learning by creating effective critical thinking strategies like sentence analysis using diagramming to enhance learning outcomes.  Created and evaluated quality assessment tools to maximize student learning.   As a result of my curriculum and instructional design, student scores rose in language arts and reading comprehension by 4% in the AIMS test after one year. After three years of using this instructional method, studentscores rose in Writing/language arts by 12%. In 2015, 93% of students scored at meets/exceeds on inaugural AZ Merit Writing exam. 64% scored at exceeds on AZ Merit Writing exam because of my curriculum and instructional design. Consistently met strict grading report deadlines by monitoring student learning using effective formative/summative assessments for quick turnaround. Met regularly with principal for evaluations and staff development opportunities: Developed and presented staff development for implementation of critical thinking strategies across the grade levels. Provided guidance to other grade level teachers for enhancement of writing instruction and assisted them in writing effective assignments and assessment tools to ensure a smooth student transition to my class. Developed and presented research based staff development about the importance of teaching writing in congruence with reading and critical thinking strategies. Maintained effective communication with the principal and parents about my instructional practices. As a result, positive parent feedback about my curriculum and instruction increased each year. Company Name November 2009 to June 2012 Lead Curriculum Developer Project Manager:     Designed effective college courses by communicating regularly with faculty, directors and staff in scheduled meetings on campus.       Facilitated trouble shooting, problem solving, decision making, and conflict resolution regarding course development consistently. Designed and developed relevant curriculum for many learning styles in the traditional and online classroom by working with Subject Matter Experts in many types of professions.     Slashed curriculum issues in online and ground courses in Learning Management System for Quality Assurance purposes by resolving any and all problems with curriculum/instruction in timely 24-48 hours.   Revised courses as needed per college program to meet strict deadlines by analyzing data to assess curriculum and instruction while ensuring the enhancement of the university's services and optimal learning for GCU students. Averaged 20 successful revisions per month.   Results:  Witnessed academic improvement from students in the most populated courses I revised for the university over the 2.5 years I worked there: ·UNV 103  & CWV 103/303         Met aggressive project timelines in the fast paced environment as GCU is constantly developing its ground and online presence.  Designed relevant and interesting college courses for the College of Fine Arts, College of Arts & Sciences, and the College of Christian Studies at Grand Canyon University by implementing the Understanding By Design method of Instructional Design as well as the A.D.D.I.E. method for optimal student learning:   As a result, my designs increased student satisfaction rate from 65% to 85%.  Evaluated and researched pedagogical methods with instructional designers and faculty. Created digital visual aids to enhance student learning by working consistently with Academic Web Services to analyze student needs and write the scripts for the e-learning tools.   Company Name September 2005 to September 2009 Visual Arts Instructor Solved problems by designing non-existent curriculum for required college courses in the Fine Arts department. Designed and developed effective curriculum and instruction for on campus Perspective Drawing Course and Digital Painting Course by analyzing course competencies and student needs to ensure optimal student learning. Successfully met course objectives by facilitating courses using my curriculum for multi presentation graphic design program and assessing student progress consistently for four semesters. Addressed all learning styles and adult learning theories to develop lesson plans for art courses using current software programs, art methods, and other tools. Successfully managed and evaluated curriculum using portfolio assessment of 40 students Consistently met with students individually to address student concerns thereby resolving any issues in a timely manner. Responded promptly to student inquiry and graded assignments. Entered data regularly into the Learning Management System to meet grade report deadlines. Created effective rubrics for students for metacognition purposes as well as assessment of assignments. Increased student motivation by actualizing critical thinking strategies in weekly lessons. Initiated use of various software and media tools to address all learning styles. Education University of Phoenix, 2007 Master of Arts : Education/Curriculum Instruction City , State , U.S.A. Applied the ADDIE method of instructional design and implemented it for classroom use and corporate training purposes.   Designed Action Research Plan in APA format for creation of ESL Tutoring programs in schools.   Developed university course for corporate training purposes. Arizona State University, 2005 Bachelor of Arts : Interdisciplinary Arts & Performance-Visual Arts City , State , U.S.A. Critiqued fine art using elements of design and principles of art for both written and oral presentation.   Completed internship at Glendale Community College for Fine Arts Department Skills conflict resolution, course development, critical thinking, curriculum development,  instructional design,  research, staff development, teaching, trouble shooting ","
    TEACHER
    Summary
    Highly ethical, dependable, and diligent expert in the Curriculum Development field.
    Highlights
    • Curriculum development and assessment
    • MS Office proficient
    • Strong communicator
    • Instructional design
    • e-learning tools
    • Learning Management Systems
    Accomplishments
    Designed effective lesson  plans focused on age and level-appropriate material.
    Experience
    Company Name June 2012 to Current Teacher
    • Designed research based curriculum for writing instruction using the Trivium approach.  Saw student scores rise as a result of my curriculum.
    • Developed research based curriculum for language arts lessons using the ADDIE method of Instructional design. Analyzed state standards and school standards. Developed grammatical lessons according to standards.
    • Monitored student learning by creating effective critical thinking strategies like sentence analysis using diagramming to enhance learning outcomes.  Created and evaluated quality assessment tools to maximize student learning. 
    •  As a result of my curriculum and instructional design, student scores rose in language arts and reading comprehension by 4% in the AIMS test after one year.
    • After three years of using this instructional method, studentscores rose in Writing/language arts by 12%.
    • In 2015, 93% of students scored at meets/exceeds on inaugural AZ Merit Writing exam.
    • 64% scored at exceeds on AZ Merit Writing exam because of my curriculum and instructional design.
    • Consistently met strict grading report deadlines by monitoring student learning using effective formative/summative assessments for quick turnaround.
    • Met regularly with principal for evaluations and staff development opportunities: Developed and presented staff development for implementation of critical thinking strategies across the grade levels.
    • Provided guidance to other grade level teachers for enhancement of writing instruction and assisted them in writing effective assignments and assessment tools to ensure a smooth student transition to my class.
    • Developed and presented research based staff development about the importance of teaching writing in congruence with reading and critical thinking strategies.
    • Maintained effective communication with the principal and parents about my instructional practices.
    • As a result, positive parent feedback about my curriculum and instruction increased each year.
    Company Name November 2009 to June 2012 Lead Curriculum Developer
    Project Manager:    
    • Designed effective college courses by communicating regularly with faculty, directors and staff in scheduled meetings on campus.      
    • Facilitated trouble shooting, problem solving, decision making, and conflict resolution regarding course development consistently.
    • Designed and developed relevant curriculum for many learning styles in the traditional and online classroom by working with Subject Matter Experts in many types of professions.    
    • Slashed curriculum issues in online and ground courses in Learning Management System for Quality Assurance purposes by resolving any and all problems with curriculum/instruction in timely 24-48 hours.  
    • Revised courses as needed per college program to meet strict deadlines by analyzing data to assess curriculum and instruction while ensuring the enhancement of the university's services and optimal learning for GCU students. Averaged 20 successful revisions per month.  
    • Results:  Witnessed academic improvement from students in the most populated courses I revised for the university over the 2.5 years I worked there: ·UNV 103  & CWV 103/303        
    • Met aggressive project timelines in the fast paced environment as GCU is constantly developing its ground and online presence. 
    • Designed relevant and interesting college courses for the College of Fine Arts, College of Arts & Sciences, and the College of Christian Studies at Grand Canyon University by implementing the Understanding By Design method of Instructional Design as well as the A.D.D.I.E. method for optimal student learning:  
    • As a result, my designs increased student satisfaction rate from 65% to 85%. 
    • Evaluated and researched pedagogical methods with instructional designers and faculty. Created digital visual aids to enhance student learning by working consistently with Academic Web Services to analyze student needs and write the scripts for the e-learning tools.  
    Company Name September 2005 to September 2009 Visual Arts Instructor
    • Solved problems by designing non-existent curriculum for required college courses in the Fine Arts department.
    • Designed and developed effective curriculum and instruction for on campus Perspective Drawing Course and Digital Painting Course by analyzing course competencies and student needs to ensure optimal student learning.
    • Successfully met course objectives by facilitating courses using my curriculum for multi presentation graphic design program and assessing student progress consistently for four semesters.
    • Addressed all learning styles and adult learning theories to develop lesson plans for art courses using current software programs, art methods, and other tools.
    • Successfully managed and evaluated curriculum using portfolio assessment of 40 students
    • Consistently met with students individually to address student concerns thereby resolving any issues in a timely manner.
    • Responded promptly to student inquiry and graded assignments.
    • Entered data regularly into the Learning Management System to meet grade report deadlines.
    • Created effective rubrics for students for metacognition purposes as well as assessment of assignments.
    • Increased student motivation by actualizing critical thinking strategies in weekly lessons.
    • Initiated use of various software and media tools to address all learning styles.
    Education
    University of Phoenix, 2007 Master of Arts : Education/Curriculum Instruction City , State , U.S.A.
    • Applied the ADDIE method of instructional design and implemented it for classroom use and corporate training purposes.  
    • Designed Action Research Plan in APA format for creation of ESL Tutoring programs in schools.  
    • Developed university course for corporate training purposes.
    Arizona State University, 2005 Bachelor of Arts : Interdisciplinary Arts & Performance-Visual Arts City , State , U.S.A.
    • Critiqued fine art using elements of design and principles of art for both written and oral presentation.  
    • Completed internship at Glendale Community College for Fine Arts Department
    Skills
    conflict resolution, course development, critical thinking, curriculum development,  instructional design,  research, staff development, teaching, trouble shooting
    " 66906212,TEACHER,"Bilingual in Farsi and English, Coaching experience, ESOL endorsed, Creative lesson planning, Critical thinker, Adept classroom manager, Experiential learning, Self-motivated, Fast learner, Positive and encouraging, Data-driven curriculum expertise, SMART Board familiarity, Great organizational skills, Event planning/fundraising experience, Marketing experience","Florida Atlantic University, Criminal Justice, Bachelor of Arts, Florida Atlantic University, Secondary Social Studies Education, Bachelor of Arts, Florida Atlantic University, Political Science, Bachelor of Arts","Teacher, Student Teacher, Director and Manager, Manager/Buyer/Special Events Coordinator"," TEACHER Summary Thank you for taking the time to read this. I am presenting you this resume to express my interest in a Social Studies teaching position at your school. My experience in the Social Studies field includes bachelor's degrees in Criminology, Political Science, as well as Secondary Social Science Education. Highlights Valid and Current Teaching Certification in California as well as Florida. Urban public schools background. One of the schools I have experience in was a Title 1 school in Hollywood, Florida. Coaching experienced with Cross Country and Track. Creative lesson planning Critical thinker Adept classroom manager Experiential learning Self-motivated Fast learner Positive and encouraging Bilingual in Farsi and English Data-driven curriculum expertise: documentation can be provided upon request. SMART Board familiarity Accomplishments Helped campaign for school partners in education. Brought in local businesses to partner with school to fund student activities. Developed innovative classroom management tools, which were implemented on a large scale for the teachers among the school. Experience Teacher August 2014 to Current Company Name Created interactive and engaging lessons that aligned with the standards set by the state. Collaborated in Professional Learning Communities which partnered with other Social Studies teachers as well as other Departments within the school. Cross Curriculum Collaboration between Reading, Language Arts, and Social Studies. Reading in the content area endorsed. ESOL in the Content Area endorsed. Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Took all necessary and reasonable precautions to protect students, equipment, materials and facilities. Helped students develop and improve study methods and habits. Encouraged students to persevere with challenging tasks. Employed a broad range of instructional techniques to retain student interest and maximize learning. Planned and conducted hands-on activities to provide students with opportunities to observe, question and investigate. Worked cooperatively with special education, speech pathologists, and behavioral specialists teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Proofread and evaluated students' writing and gave feedback. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered, and assessed student tests in order to evaluate/monitor students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Tutored students after school and on weekends to prepare them for the End of Course exam for Civics as well as tutoring in reading. Coached Track. Student Teacher January 2014 to May 2014 Company Name Created daily lesson plans for bell to bell instruction. After school tutoring to prepare the students for the AP exam Weekly observations by Clinical Educator Monthly observation by University Supervisor. Scored high marks on all observations. Used a variety of teaching methods such as lectures, discussions and demonstrations. Met with parents and guardians to discuss students' progress at least once per semester. Enforced both classroom and administration policies and rules at all times. Set and enforced clear deadlines for student work. Director and Manager February 2010 to June 2015 Company Name - State Worked as Director and Manager of all Camps, Trips, and Schools. Worked alongside the cities of Deerfield Beach and Boca Raton, maintaining and running their camps. Planned and organized yearly overseas trips, for groups of 10 or more with participants of all ages. Screened, trained, and hired employees. Taught more than 1000 students each year. Responsible for managing the camps and schools day-to-day operations. From the daily activities, to weekly events, and to daily educational trips. Organized the daily activities for the campers and ensured that all their needs were being met on a daily basis. Established clear objectives for all lessons, units and projects. Adapted daily activities and materials to meet students' varying physical and developmental needs. Specialized camps and schools for Autistic students. Manager/Buyer/Special Events Coordinator November 2009 to Current Company Name Responsible for managing the day-to-day operations of the store, as well as the employees. Responsible for hiring and training all of employees. Worked with various reps and companies organizing and acquiring sponsors for events. Balanced the budgets and maintained the product within the store. Responsible for creating employee handbook and simple procedures for the staff to follow. Planned events and worked with partners to develop new marketing strategies. Created yearly event that fundraised for local educational non-profit organizations. Education Bachelor of Arts : Criminal Justice , Spring 2008 Florida Atlantic University - City , State GPA: I received over 150 community service hours volunteering in elementary and middle schools. Criminal Justice I received over 150 community service hours volunteering in elementary and middle schools. I worked directly in the classroom, school office, as well as in the school library.While attending Florida Atlantic University I was involved in many of the extra curricular activities on campus, not only attended activities, but helped organize the events and meeting in and around campus. Volunteered with the office for students with disabilities as a note taker. While seeking the educational degree I worked in various schools around Broward county. Bachelor of Arts : Secondary Social Studies Education , 2014 Florida Atlantic University - City , State Secondary Social Studies Education. Completed over 150 hours in the classroom while working on the degree. Bachelor of Arts : Political Science , 2008 Florida Atlantic University - City , State Specialized in Middle Eastern studies and worked hand in hand with the department head and completed an Independent Study, with a dissertation on women's rights under the theocratic regime of Iran. High School Diploma : 2004 Barron Collier High School - City , State Skills Bi-lingual Farsi and English Coaching experience ESOL endorsed Enthusiastic people person Great organizational skills Event planning/fundraising experience Marketing experience ","
    TEACHER
    Summary

    Thank you for taking the time to read this. I am presenting you this resume to express my interest in a Social Studies teaching position at your school. My experience in the Social Studies field includes bachelor's degrees in Criminology, Political Science, as well as Secondary Social Science Education.

    Highlights
    • Valid and Current Teaching Certification in California as well as Florida.
    • Urban public schools background. One of the schools I have experience in was a Title 1 school in Hollywood, Florida.
    • Coaching experienced with Cross Country and Track.
    • Creative lesson planning
    • Critical thinker
    • Adept classroom manager
    • Experiential learning
    • Self-motivated
    • Fast learner
    • Positive and encouraging
    • Bilingual in Farsi and English
    • Data-driven curriculum expertise: documentation can be provided upon request.
    • SMART Board familiarity
    Accomplishments
    • Helped campaign for school partners in education. Brought in local businesses to partner with school to fund student activities.
    • Developed innovative classroom management tools, which were implemented on a large scale for the teachers among the school.
    Experience
    Teacher
    August 2014 to Current     Company Name
    • Created interactive and engaging lessons that aligned with the standards set by the state.
    • Collaborated in Professional Learning Communities which partnered with other Social Studies teachers as well as other Departments within the school. Cross Curriculum Collaboration between Reading, Language Arts, and Social Studies.
    • Reading in the content area endorsed.
    • ESOL in the Content Area endorsed.
    • Established clear objectives for all lessons, units and projects.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Took all necessary and reasonable precautions to protect students, equipment, materials and facilities.
    • Helped students develop and improve study methods and habits.
    • Encouraged students to persevere with challenging tasks.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Planned and conducted hands-on activities to provide students with opportunities to observe, question and investigate.
    • Worked cooperatively with special education, speech pathologists, and behavioral specialists teachers to modify curricula for special education students according to Individual Education Plans (IEPs).
    • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
    • Created lesson plans in line with state curriculum and school curriculum standards.
    • Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
    • Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.
    • Identified areas of weakness with individual students and tailored lessons accordingly.
    • Proofread and evaluated students' writing and gave feedback.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
    • Developed, administered, and assessed student tests in order to evaluate/monitor students' progress.
    • Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
    • Acted as a positive role model for students and colleagues.
    • Tutored students after school and on weekends to prepare them for the End of Course exam for Civics as well as tutoring in reading.
    • Coached Track.
    Student Teacher
    January 2014 to May 2014     Company Name
    • Created daily lesson plans for bell to bell instruction.
    • After school tutoring to prepare the students for the AP exam
    • Weekly observations by Clinical Educator Monthly observation by University Supervisor. Scored high marks on all observations.
    • Used a variety of teaching methods such as lectures, discussions and demonstrations.
    • Met with parents and guardians to discuss students' progress at least once per semester.
    • Enforced both classroom and administration policies and rules at all times.
    • Set and enforced clear deadlines for student work.


    Director and Manager
    February 2010 to June 2015     Company Name - State
    • Worked as Director and Manager of all Camps, Trips, and Schools.
    • Worked alongside the cities of Deerfield Beach and Boca Raton, maintaining and running their camps.
    • Planned and organized yearly overseas trips, for groups of 10 or more with participants of all ages.
    • Screened, trained, and hired employees.
    • Taught more than 1000 students each year.
    • Responsible for managing the camps and schools day-to-day operations.
    • From the daily activities, to weekly events, and to daily educational trips.
    • Organized the daily activities for the campers and ensured that all their needs were being met on a daily basis.
    • Established clear objectives for all lessons, units and projects.
    • Adapted daily activities and materials to meet students' varying physical and developmental needs.
    • Specialized camps and schools for Autistic students.
    Manager/Buyer/Special Events Coordinator
    November 2009 to Current     Company Name
    • Responsible for managing the day-to-day operations of the store, as well as the employees.
    • Responsible for hiring and training all of employees.
    • Worked with various reps and companies organizing and acquiring sponsors for events.
    • Balanced the budgets and maintained the product within the store.
    • Responsible for creating employee handbook and simple procedures for the staff to follow.
    • Planned events and worked with partners to develop new marketing strategies.
    • Created yearly event that fundraised for local educational non-profit organizations.
    Education
    Bachelor of Arts : Criminal Justice , Spring 2008 Florida Atlantic University - City , State GPA: I received over 150 community service hours volunteering in elementary and middle schools.

    Criminal Justice I received over 150 community service hours volunteering in elementary and middle schools. I worked directly in the classroom, school office, as well as in the school library.While attending Florida Atlantic University I was involved in many of the extra curricular activities on campus, not only attended activities, but helped organize the events and meeting in and around campus. Volunteered with the office for students with disabilities as a note taker. While seeking the educational degree I worked in various schools around Broward county.

    Bachelor of Arts : Secondary Social Studies Education , 2014 Florida Atlantic University - City , State

    Secondary Social Studies Education.

    Completed over 150 hours in the classroom while working on the degree.
    Bachelor of Arts : Political Science , 2008 Florida Atlantic University - City , State

    Specialized in Middle Eastern studies and worked hand in hand with the department head and completed an Independent Study, with a dissertation on women's rights under the theocratic regime of Iran.
    High School Diploma : 2004 Barron Collier High School - City , State
    Skills
    • Bi-lingual Farsi and English
    • Coaching experience
    • ESOL endorsed
    • Enthusiastic people person
    • Great organizational skills
    • Event planning/fundraising experience
    • Marketing experience
    " 34745915,TEACHER,"Microsoft Office, Advanced Problem Solving, SEO, Analytics, Client-focused, Innovative, Customer service-oriented, 58 WPM typing speed, Results-oriented, Quick learner, Computer proficient, File/records maintenance, Team-player, Accurate and detailed","Longwood University, History & Social Studies Education, Bachelor of Arts","Teacher, Paraprofessional, Substitute Teacher, Customer Solution Specialist, Teacher, Server, Sales Representative, Sales Representative, LIBRARIAN ASSOCIATE, Barista"," TEACHER Professional Summary Savvy teacher with superb Problem Solving, SEO, Analytics and Microsoft Office skills. Reliable, organized and personable. Core Qualifications Microsoft Office Advanced Problem Solving Client-focused Innovative Customer service-oriented 58 WPM typing speed Results-oriented Seo Analytics Quick learner Computer proficient File/records maintenance Team-player Accurate and detailed Experience Teacher 12/2014 to Current Company Name City , State Applied the positive reinforcement method to redirect negative behaviors. Conducted small group and individual classroom activities based on differentiated learning needs. Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Paraprofessional 01/2014 to 12/2014 Company Name City , State Helped prepare daily lesson plans for activities and lessons Applied the positive reinforcement method to redirect negative behaviors Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Substitute Teacher 09/2013 to 01/2014 Company Name City , State Supported students in developing strategies for individual needs and classroom group dynamics. Physically and verbally interacted with students throughout the day to keep them engaged. Encouraged students to be understanding of and helpful to others. Communicated effectively with educators from various grade levels. Customer Solution Specialist 07/2012 to 06/2014 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. Teacher 05/2013 to 08/2013 Company Name City , State Applied the postitive reinforcement method to redirect negative behaviors. Conducted small grooup and individual classroom activities based on differeniated learning needs. Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Server 07/2011 to 07/2012 Company Name City , State Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed emply bottles and trash. Sales Representative 05/2008 to 08/2011 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. Sales Representative 05/2011 to 07/2011 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. LIBRARIAN ASSOCIATE 09/2010 to 05/2011 Company Name City , State Maintained an inventory of contents for the rare books and archives collections. Reshevled books to maintain a neat and tidy reading area. Monittored the lending or reserved course materials. Troubleshooted technical problems with library computers and other technology. Answered patrons' questions at the circulation desk. Enforced circulation policies and procedures. Maintained complete and accurate records of all library transactions. Barista 07/2007 to 08/2007 Company Name City , State Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Education Bachelor of Arts : History & Social Studies Education May 2012 Longwood University City , State , United States History & Social Studies Secondary Education Minor in Anthropology Virginia and Florida Professional Teaching License Skills organizational skills problem-solving customer service people person active listener ","
    TEACHER
    Professional Summary

    Savvy teacher with superb Problem Solving, SEO, Analytics and Microsoft Office skills. Reliable, organized and personable.

    Core Qualifications
    • Microsoft Office
    • Advanced Problem Solving
    • Client-focused
    • Innovative
    • Customer service-oriented
    • 58 WPM typing speed
    • Results-oriented
    • Seo
    • Analytics
    • Quick learner
    • Computer proficient
    • File/records maintenance
    • Team-player
    • Accurate and detailed
    Experience
    Teacher 12/2014 to Current Company Name City , State
    • Applied the positive reinforcement method to redirect negative behaviors.
    • Conducted small group and individual classroom activities based on differentiated learning needs.
    • Wrote daily and weekly lesson plans.
    • Supported students in developing strategies for individual needs and classroom group dynamics.
    • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
    • Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
    Paraprofessional 01/2014 to 12/2014 Company Name City , State
    • Helped prepare daily lesson plans for activities and lessons Applied the positive reinforcement method to redirect negative behaviors Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
    Substitute Teacher 09/2013 to 01/2014 Company Name City , State
    • Supported students in developing strategies for individual needs and classroom group dynamics.
    • Physically and verbally interacted with students throughout the day to keep them engaged.
    • Encouraged students to be understanding of and helpful to others.
    • Communicated effectively with educators from various grade levels.
    Customer Solution Specialist 07/2012 to 06/2014 Company Name City , State
    • Answered customers' questions and addressed problems and complaints in person and via phone.
    • Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand.
    • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback.
    • Offered direction and gave constructive feedback to motivate team members.
    • Marked clearance products with updated price tags.
    • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
    • Operated a cash register to process, cash, check and credit card transactions.
    • Helped customers select products that best fit their personal needs.
    Teacher 05/2013 to 08/2013 Company Name City , State
    • Applied the postitive reinforcement method to redirect negative behaviors.
    • Conducted small grooup and individual classroom activities based on differeniated learning needs.
    • Wrote daily and weekly lesson plans.
    • Supported students in developing strategies for individual needs and classroom group dynamics.
    • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
    Server 07/2011 to 07/2012 Company Name City , State
    • Accepted payment from customers and made change as necessary.
    • Apportioned and served food to facility residents, employees, or patrons.
    • Assisted diners with seating as needed.
    • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
    • Cleaned bars, work areas, and tables.
    • Cleaned up spilled food, drink and broken dishes, and removed emply bottles and trash.
    Sales Representative 05/2008 to 08/2011 Company Name City , State
    • Answered customers' questions and addressed problems and complaints in person and via phone.
    • Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand.
    • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback.
    • Offered direction and gave constructive feedback to motivate team members.
    • Marked clearance products with updated price tags.
    • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
    • Operated a cash register to process, cash, check and credit card transactions.
    • Helped customers select products that best fit their personal needs.
    Sales Representative 05/2011 to 07/2011 Company Name City , State
    • Answered customers' questions and addressed problems and complaints in person and via phone.
    • Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand.
    • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback.
    • Offered direction and gave constructive feedback to motivate team members.
    • Marked clearance products with updated price tags.
    • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
    • Operated a cash register to process, cash, check and credit card transactions.
    • Helped customers select products that best fit their personal needs.
    LIBRARIAN ASSOCIATE 09/2010 to 05/2011 Company Name City , State
    • Maintained an inventory of contents for the rare books and archives collections.
    • Reshevled books to maintain a neat and tidy reading area.
    • Monittored the lending or reserved course materials.
    • Troubleshooted technical problems with library computers and other technology.
    • Answered patrons' questions at the circulation desk.
    • Enforced circulation policies and procedures.
    • Maintained complete and accurate records of all library transactions.
    Barista 07/2007 to 08/2007 Company Name City , State
    • Accepted payment from customers and made change as necessary.
    • Apportioned and served food to facility residents, employees, or patrons.
    • Assisted diners with seating as needed.
    • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
    • Cleaned bars, work areas, and tables.
    • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
    Education
    Bachelor of Arts : History & Social Studies Education May 2012 Longwood University City , State , United States

    History & Social Studies Secondary Education

    Minor in Anthropology
    Virginia and Florida Professional Teaching License
    Skills
    • organizational skills
    • problem-solving
    • customer service
    • people person
    • active listener
    " 34689720,TEACHER,"Trained in Explicit Instruction, Trained in HOTS Instruction, MTSS Leadership, Corporate Trainer, Customer Service Manager, Quality Control Specialist, Corporate Scheduler, Motivational Strategist","BS: Music Education, Sterling College, Music Education, Kansas State University","Teacher, Teacher, Teacher, Teacher, Vice President of Human Resources, Scale Interface Installation Specialist and Customer Service Specialist, Quality Control Compliance and Asst Corporate Trainer"," TEACHER Profile I am a highly qualified K-12 Vocal Music Teacher holding a BS in Music Education from Kansas State University and Sterling College. (1999) I believe in building a solid foundation in the formative years and helping students find many different ways to experience music.I lead them to develop passion in music and performance that leads them to continue in Music in Middle, High School and beyond. Providing multiple delivery methods in teaching, assures each student will experience, learn and retain key music knowledge in they way that they learn best. Using Brain Research Strategies, coupled with Multiple Intelligences, HOTS, and Explicit Instruction, I have found a way to teach students Music through all Core areas. Music is a Universal Language. Regardless of gender or race, music looks the same on paper but is experienced in numerous ways through Culture. I am passionate about teaching! Areas of Expertise Trained in Explicit Instruction Trained in HOTS Instruction 4 Years MTSS Leadership Team Corporate Trainer Customer Service Manager Quality Control Specialist Corporate Scheduler Professional Experience 08/2002 to Current Teacher Company Name － City , State Taught K-12 Vocal Music and 9-12 Band Assistant. Responsible for two schools, one Elementary and one Middle and High School. 6-8 Vocal Coleman MS, K-8 Vocal Music Horace Mann Dual Language Magnet and K-5 at Jackson Elem. At Coleman MS had a Choir of 85 7/8 students and a rotation of 6th Grade Students. Taught General Music and also Choir and performed 3 concerts a year and assisted with Musicals. Horace Mann, rebuilt a new Vocal Music Program from K-8th Grade. Improved Choral Quality and built concert attendance from 40% to 98% in 1.5 Years. Started a select performing group of 3-5Th Graders called Singing Ambassadors. Served as Latchkey Co Director for 3 years and Latchkey Assistant Director for 1 year. Worked in a Dual Language environment for the past 11 years and implemented Dual Language Strategies in my content area. 08/2001 to 07/2002 Teacher Company Name － City , State Taught K-12 Vocal Music and restructured HS Music Curriculum Responsible for Elementary at Windom and MS/HS at Little River Was HS Band Assistant 08/2000 to 05/2001 Teacher Company Name － City , State Taught six sections of each grade level of Kinder through 2nd Grade Students. Gave three programs a year and helped tutor individual students. Accompanied for a select group of 3-5 Grades. 08/1999 to 05/2000 Teacher Company Name － City , State Vocal Music 5-8 Band and 5/6 PE. Taught Vocal Music to Kinder through 8 Grade. Took MS students to contest, and District Choir. Taught Beginning and Advance Band to MS students and took to contest and District Band. Taught 5-6 PE. 05/1995 to 10/1996 Vice President of Human Resources Company Name － City , State Hired all levels of new hires for the CU. Also served as part of the management team. Assisted in new accounts when needed. Provided all hospitality for visitors and Board meetings as well as special events. Worked closely with all people to maintain positive work environment and keep morale high. Assisted with complaints and provided customer service when needed. 01/1994 to 01/1995 Scale Interface Installation Specialist and Customer service Specialist Company Name － City , State Traveled a 3 state area to put COOP scales on computer interface, then train staff how to use our product. Troubleshoot over phone or travel to address issues and follow up. 08/1991 to 11/1993 Quality Control Compliance and Asst Corporate Trainer Company Name － City , State I answered all Presidential Complaints, forwarded complaints to President, was part of the Presidents Council and traveled to Cherry Hill, NJ twice monthly to meet with corporate to make sure we were compliant with other GE Customer Service based companies. Assisted in Corporate Training of Customer Service Representatives. Managed 14 phone reps. Used phone monitors to monitor service provided by my team of 14 phone representatives. Provided feedback and used motivational strategies to improve customer service. Education 1999 BS : Music Education Sterling College － City , State Music Education Music Education After taking a 10 year break from Education and working in Management with GE Capital, I finished and obtained my Music Education Degree. 1989 Select One : Music Education Kansas State University － City , State Accumulated 176 college credits toward Music Education Affiliations Member of KMEA/NEA Member of UTW Member and Executive Council of the KSU Alumni Choir Skills Corporate Trainer, Member GE Capital President's Council, Quality Control and Customer Service Management. Motivational Strategist ","
    TEACHER
    Profile

    I am a highly qualified K-12 Vocal Music Teacher holding a BS in Music Education from Kansas State University and Sterling College. (1999) I believe in building a solid foundation in the formative years and helping students find many different ways to experience music.I lead them to develop passion in music and performance that leads them to continue in Music in Middle, High School and beyond. Providing multiple delivery methods in teaching, assures each student will experience, learn and retain key music knowledge in they way that they learn best. Using Brain Research Strategies, coupled with Multiple Intelligences, HOTS, and Explicit Instruction, I have found a way to teach students Music through all Core areas. Music is a Universal Language. Regardless of gender or race, music looks the same on paper but is experienced in numerous ways through Culture. I am passionate about teaching!

    Areas of Expertise
    • Trained in Explicit Instruction
    • Trained in HOTS Instruction
    • 4 Years MTSS Leadership Team
    • Corporate Trainer
    • Customer Service Manager
    • Quality Control Specialist
    • Corporate Scheduler
    Professional Experience
    08/2002 to Current
    Teacher Company Name － City , State
    • Taught K-12 Vocal Music and 9-12 Band Assistant.
    • Responsible for two schools, one Elementary and one Middle and High School.
    • 6-8 Vocal Coleman MS, K-8 Vocal Music Horace Mann Dual Language Magnet and K-5 at Jackson Elem.
    • At Coleman MS had a Choir of 85 7/8 students and a rotation of 6th Grade Students.
    • Taught General Music and also Choir and performed 3 concerts a year and assisted with Musicals.
    • Horace Mann, rebuilt a new Vocal Music Program from K-8th Grade.
    • Improved Choral Quality and built concert attendance from 40% to 98% in 1.5 Years.
    • Started a select performing group of 3-5Th Graders called Singing Ambassadors.
    • Served as Latchkey Co Director for 3 years and Latchkey Assistant Director for 1 year.
    • Worked in a Dual Language environment for the past 11 years and implemented Dual Language Strategies in my content area.
    08/2001 to 07/2002
    Teacher Company Name － City , State

    Taught K-12 Vocal Music and restructured HS Music Curriculum

    Responsible for Elementary at Windom and MS/HS at Little River

    Was HS Band Assistant
    08/2000 to 05/2001
    Teacher Company Name － City , State
    • Taught six sections of each grade level of Kinder through 2nd Grade Students.
    • Gave three programs a year and helped tutor individual students.
    • Accompanied for a select group of 3-5 Grades.
    08/1999 to 05/2000
    Teacher Company Name － City , State
    • Vocal Music 5-8 Band and 5/6 PE.
    • Taught Vocal Music to Kinder through 8 Grade.
    • Took MS students to contest, and District Choir.
    • Taught Beginning and Advance Band to MS students and took to contest and District Band.
    • Taught 5-6 PE.
    05/1995 to 10/1996
    Vice President of Human Resources Company Name － City , State
    • Hired all levels of new hires for the CU.
    • Also served as part of the management team.
    • Assisted in new accounts when needed.
    • Provided all hospitality for visitors and Board meetings as well as special events.
    • Worked closely with all people to maintain positive work environment and keep morale high.
    • Assisted with complaints and provided customer service when needed.
    01/1994 to 01/1995
    Scale Interface Installation Specialist and Customer service Specialist Company Name － City , State
    • Traveled a 3 state area to put COOP scales on computer interface, then train staff how to use our product.
    • Troubleshoot over phone or travel to address issues and follow up.
    08/1991 to 11/1993
    Quality Control Compliance and Asst Corporate Trainer Company Name － City , State
    • I answered all Presidential Complaints, forwarded complaints to President, was part of the Presidents Council and traveled to Cherry Hill, NJ twice monthly to meet with corporate to make sure we were compliant with other GE Customer Service based companies.
    • Assisted in Corporate Training of Customer Service Representatives.
    • Managed 14 phone reps.
    • Used phone monitors to monitor service provided by my team of 14 phone representatives.
    • Provided feedback and used motivational strategies to improve customer service.
    Education
    1999
    BS : Music Education Sterling College － City , State

    Music Education Music Education After taking a 10 year break from Education and working in Management with GE Capital, I finished and obtained my Music Education Degree.
    1989
    Select One : Music Education Kansas State University － City , State

    Accumulated 176 college credits toward Music Education
    Affiliations

    Member of KMEA/NEA

    Member of UTW

    Member and Executive Council of the KSU Alumni Choir

    Skills

    Corporate Trainer, Member GE Capital President's Council, Quality Control and Customer Service Management. Motivational Strategist

    " 48547319,TEACHER,"Daycare management, Positive and cheerful, Creative arts talent, Childcare management software, Basic clerical knowledge, Classroom management, Organizational skills, Training in food handling preparation, Head Start program knowledge, Early Childhood Education certification, Infant, toddler and preschool curricula, Preschool education, CPR certified, Communication skills, Teaching skills","IECE - Early childhood education, Associate of Arts, Maysville Community Technical College, Early childhood education, Associates degree, Morehead State University","Teacher, Preschool Teacher, Toddler Teacher"," TEACHER Summary Applying for a Teaching PositionChildcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.Creative preschool teacher who supports all learning styles. Implements the latest trends in the early childhood curriculum. Extensive knowledge of developmental and behavior problems.Childcare provider committed to offering a safe and loving environment for children and toddlers in which they can flourish. Highlights Daycare management professional Positive and cheerful Creative arts talent Childcare management software programs Basic clerical knowledge Classroom management Exceptional organizational skills Training in food handling preparation Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Preschool educator Accomplishments Cared for and home schooled a child from infancy to fourth grade.Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. Consistently received positive feedback from parents. Experience Teacher June 2002 to December 2014 Company Name － City , State Implementing lesson plans, teacher strategies gold, anecdotes, caring for children and their safety, tracking sheet. Creation Kingdom -130 technology drive. Georgetown, KY 40324 502-868-6764. Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities. Preschool Teacher April 2013 to June 2014 Company Name － City , State Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Carefully monitored children's play activities.Carefully identified warning signs of emotional and developmental problems in children.Maintained daily records of activities, behaviors, meals and naps.Created and implemented a developmentally appropriate curriculum.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention. Toddler Teacher April 2012 to April 2013 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for the children and their safety, tracking sheet. Reason for leaving- father passing. Sparked creativity and imagination by helping children discover new things each day.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps. Preschool teacher October 2010 to March 2012 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for children and their safety and tracking sheet.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Created and implemented a developmentally appropriate curriculum. Education Associate of Arts : IECE -Early childhood education , present Maysville Community Technical College － City , State I am in my last semester earning my associate of arts degree. Coursework in Early Childhood EducationCoursework in Child DevelopmentCoursework in Child Abuse PreventionEmphasis in Special Needs EducationCoursework includes Nutrition, Health and Child SafetyEarly childhood education certificateCompleted 64 credits units of continuing education classes. Associates degree : Early childhood education Morehead State University Infant/Toddler CDA Tb Skin test Preschool CDA Up to date Physical Directors Creditial Food Handlers Permit 64 College Credits Cpr and first aide Orientation 1 and 2 Teacher stageties gold Head trauma training Skills CPR certified Orgnization skills Communication skills Teaching skills. ","
    TEACHER
    Summary

    Applying for a Teaching PositionChildcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.Creative preschool teacher who supports all learning styles. Implements the latest trends in the early childhood curriculum. Extensive knowledge of developmental and behavior problems.Childcare provider committed to offering a safe and loving environment for children and toddlers in which they can flourish.

    Highlights
    • Daycare management professional
    • Positive and cheerful
    • Creative arts talent
    • Childcare management software programs
    • Basic clerical knowledge
    • Classroom management
    • Exceptional organizational skills
    • Training in food handling preparation
    • Head Start program knowledge
    • Certified in Early Childhood Education
    • Infant, toddler and preschool curricula
    • Preschool educator
    Accomplishments

    Cared for and home schooled a child from infancy to fourth grade.Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.

    Consistently received positive feedback from parents.

    Experience
    Teacher
    June 2002 to December 2014     Company Name － City , State
    • Implementing lesson plans, teacher strategies gold, anecdotes, caring for children and their safety, tracking sheet.
    • Creation Kingdom -130 technology drive.
    • Georgetown, KY 40324 502-868-6764.

    Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.
    Preschool Teacher
    April 2013 to June 2014     Company Name － City , State
    • Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Carefully monitored children's play activities.Carefully identified warning signs of emotional and developmental problems in children.Maintained daily records of activities, behaviors, meals and naps.Created and implemented a developmentally appropriate curriculum.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.
    Toddler Teacher
    April 2012 to April 2013     Company Name － City , State
    • making lesson plans, implementing lesson plans, anecdotes, caring for the children and their safety, tracking sheet.
    • Reason for leaving- father passing.
    • Sparked creativity and imagination by helping children discover new things each day.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps.
    Preschool teacher
    October 2010 to March 2012     Company Name － City , State
    • making lesson plans, implementing lesson plans, anecdotes, caring for children and their safety and tracking sheet.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Created and implemented a developmentally appropriate curriculum.
    Education
    Associate of Arts : IECE -Early childhood education , present Maysville Community Technical College － City , State

    I am in my last semester earning my associate of arts degree. Coursework in Early Childhood EducationCoursework in Child DevelopmentCoursework in Child Abuse PreventionEmphasis in Special Needs EducationCoursework includes Nutrition, Health and Child SafetyEarly childhood education certificateCompleted 64 credits units of continuing education classes.
    Associates degree : Early childhood education Morehead State University

    Infant/Toddler CDA

    Tb Skin test

    Preschool CDA

    Up to date Physical

    Directors Creditial

    Food Handlers Permit

    64 College Credits

    Cpr and first aide

    Orientation 1 and 2

    Teacher stageties gold

    Head trauma training

    Skills

    CPR certified

    Orgnization skills

    Communication skills

    Teaching skills.

    " 19464810,TEACHER,"Filing and data archiving, Employee training and development, Critical thinker, Microsoft Office (Excel, Publisher, PowerPoint, Word), Multi-line phone proficiency, Advanced clerical knowledge, Invoice processing, Accounting familiarity, Appointment setting, Social media knowledge, Works well under pressure, Excellent planner and coordinator, Accurate and detailed, Customer service-oriented, Articulate and well-spoken, Database management, Teaching/tutoring, Technological instruction, Effective time management","University of Louisiana at Lafayette, Elementary Education, Bachelor of Science","Teacher, Teacher Intern, Legal Secretary/Office Manager, Teller, Administrative Assistant - Internship, Student Aide/Administrative Assistant, Accounts Receivable Administrator, Administrative Assistant, Dental Assistant, Customer Service Representative"," TEACHER Professional Summary Highly organized and detail-oriented Administrative Professional with more than 10 years experience supplying thorough, organized administrative support to senior executives. Skills Filing and data archiving,  Employee training and development,  Critical thinker,  Microsoft Office (Excel, Publisher, PowerPoint, Word),  Multi-line phone proficiency,  Advanced clerical knowledge,  Invoice processing,  Accounting familiarity,  Appointment setting,  Social media knowledge,  Works well under pressure,  Excellent planner and coordinator,  Accurate and detailed,  Customer service-oriented,  Articulate and well-spoken,  Database management,  Teaching/tutoring,  Technological instruction,  Effective time management Work History Teacher 08/2013 to Current Company Name – City , State Develop and implement engaging, effective, student-centered lessons in Reading, Phonics, Math, Science, Social Studies, Writing, and Language Arts. Use activities, songs/raps, and materials to enhance student learning and self-esteem. Create multi-sensory literacy and content based workstations. Conducted parent conferences, faculty and team meetings, Actively participated in activities which included: assessing student progress, assigning grades, taking attendance, recess duty, keeping parents/guardians informed through weekly progress reports/behavior charts, phone calls and email. Teacher Intern 01/2013 to 05/2013 Company Name – City , State Develop and implement engaging, effective, student-centered lessons in all subject areas for a diverse group of second grade special and regular education students. Use activities, songs, and materials to enhance student learning and self-esteem. Designed and implemented an interactive science unit on energy. Worked collaboratively with other teachers and professionals to create effective lessons that met the learning needs and abilities of all students. Legal Secretary/Office Manager 12/2011 to 12/2012 Company Name – City , State Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Contacted clients to schedule appointments and discuss the progress of cases. Worked as a team with attorneys, administrative assistants and fellow legal assistants. Entered new cases into company database. Developed, organized, and maintained filing and retrieval systems and files for court proceedings. Created, indexed and maintained client binders. Assisted attorneys in collecting information such as employment, medical and other records. Teller 08/2010 to 03/2011 Company Name – City , State Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products. Trained employees on cash drawer operation. Researched and resolved customer issues on accounts. Processed cash withdrawals, treasury, tax and loan payments. Reported daily averages and shortages to the management. Administrative Assistant - Internship 08/2009 to 05/2010 Company Name – City , State Planned, prepared and coordinated logistics, documents, and materials for board meetings, committee meetings and staff events. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted and screened numerous visitors, including VIPs, vendors and interview candidates and directed them to the correct office. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Student Aide/Administrative Assistant 12/2008 to 12/2010 Company Name – City , State Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Completed data entry, tracked resumes and maintained the applicant tracking system. Accounts Receivable Administrator 06/2006 to 05/2008 Company Name – City , State Facilitated successful internal and external audits through sound and thorough documentation. Monitored payments due from clients and promptly contacted clients with past due payments. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. Administrative Assistant 06/2005 to 06/2006 Company Name – City , State Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Completed data entry, tracked resumes and maintained the applicant tracking system. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. Dental Assistant 09/2004 to 06/2005 Company Name – City , State Set up examination room and dental trays in preparation for examinations and procedures. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Accurately recorded treatment information in patient records. Competently prepared dental materials including cements, amalgams and composites. Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol. Successfully completed OSHA, ADA and HIPAA compliance trainings. Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral). Customer Service Representative 08/2003 to 03/2004 Company Name – City , State Possess strong multitasking abilities and organizational skills to accomplish tasks in a busy environment. Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 150 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Additional Information 2013-2014 Louisiana Highly Qualified Teacher (Compass Score:4) Education Bachelor of Science : Elementary Education 2013 University of Louisiana at Lafayette - State ","
    TEACHER
    Professional Summary
    Highly organized and detail-oriented Administrative Professional with more than 10 years experience supplying thorough, organized administrative support to senior executives.
    Skills
      Filing and data archiving,  Employee training and development,  Critical thinker,  Microsoft Office (Excel, Publisher, PowerPoint, Word),  Multi-line phone proficiency,  Advanced clerical knowledge,  Invoice processing,  Accounting familiarity,  Appointment setting,  Social media knowledge,  Works well under pressure,  Excellent planner and coordinator,  Accurate and detailed,  Customer service-oriented,  Articulate and well-spoken,  Database management,  Teaching/tutoring,  Technological instruction,  Effective time management
    Work History
    Teacher 08/2013 to Current
    Company Name – City , State
    • Develop and implement engaging, effective, student-centered lessons in Reading, Phonics, Math, Science, Social Studies, Writing, and Language Arts.
    • Use activities, songs/raps, and materials to enhance student learning and self-esteem.
    • Create multi-sensory literacy and content based workstations.
    • Conducted parent conferences, faculty and team meetings, Actively participated in activities which included: assessing student progress, assigning grades, taking attendance, recess duty, keeping parents/guardians informed through weekly progress reports/behavior charts, phone calls and email.
    Teacher Intern 01/2013 to 05/2013
    Company Name – City , State
    • Develop and implement engaging, effective, student-centered lessons in all subject areas for a diverse group of second grade special and regular education students.
    • Use activities, songs, and materials to enhance student learning and self-esteem.
    • Designed and implemented an interactive science unit on energy.
    • Worked collaboratively with other teachers and professionals to create effective lessons that met the learning needs and abilities of all students.
    Legal Secretary/Office Manager 12/2011 to 12/2012
    Company Name – City , State
    • Managed office supplies, vendors, organization and upkeep.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Contacted clients to schedule appointments and discuss the progress of cases.
    • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
    • Entered new cases into company database.
    • Developed, organized, and maintained filing and retrieval systems and files for court proceedings.
    • Created, indexed and maintained client binders.
    • Assisted attorneys in collecting information such as employment, medical and other records.
    Teller 08/2010 to 03/2011
    Company Name – City , State
    • Balanced daily cash deposits and bank vault inventory with a zero error rate.
    • Processed sales referrals and promoted bank services and products.
    • Trained employees on cash drawer operation.
    • Researched and resolved customer issues on accounts.
    • Processed cash withdrawals, treasury, tax and loan payments.
    • Reported daily averages and shortages to the management.
    Administrative Assistant - Internship 08/2009 to 05/2010
    Company Name – City , State
    • Planned, prepared and coordinated logistics, documents, and materials for board meetings, committee meetings and staff events.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Greeted and screened numerous visitors, including VIPs, vendors and interview candidates and directed them to the correct office.
    • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
    Student Aide/Administrative Assistant 12/2008 to 12/2010
    Company Name – City , State
    • Directed guests and routed deliveries and courier services.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Maintained a clean reception area, including lounge and associated areas.
    • Completed data entry, tracked resumes and maintained the applicant tracking system.
    Accounts Receivable Administrator 06/2006 to 05/2008
    Company Name – City , State
    • Facilitated successful internal and external audits through sound and thorough documentation.
    • Monitored payments due from clients and promptly contacted clients with past due payments.
    • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
    • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
    • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
    Administrative Assistant 06/2005 to 06/2006
    Company Name – City , State
    • Managed office supplies, vendors, organization and upkeep.
    • Screened applicant resumes and coordinated both phone and in-person interviews.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Completed data entry, tracked resumes and maintained the applicant tracking system.
    • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
    • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
    • Coordinated board and committee meetings, including schedules and information preparation and distribution.
    Dental Assistant 09/2004 to 06/2005
    Company Name – City , State
    • Set up examination room and dental trays in preparation for examinations and procedures.
    • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
    • Accurately recorded treatment information in patient records.
    • Competently prepared dental materials including cements, amalgams and composites.
    • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
    • Successfully completed OSHA, ADA and HIPAA compliance trainings.
    • Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
    Customer Service Representative 08/2003 to 03/2004
    Company Name – City , State
    • Possess strong multitasking abilities and organizational skills to accomplish tasks in a busy environment.
    • Effectively managed a high-volume of inbound and outbound customer calls.
    • Answered a constant flow of customer calls with up to 150 calls in queue per minute.
    • Addressed and resolved customer product complaints empathetically and professionally.
    • Defused volatile customer situations calmly and courteously.
    • Accurately documented, researched and resolved customer service issues.
    • Met or exceeded service and quality standards every review period.
    Additional Information
    2013-2014 Louisiana Highly Qualified Teacher (Compass Score:4)
    Education
    Bachelor of Science : Elementary Education 2013 University of Louisiana at Lafayette - State
    " 28086303,TEACHER,"academic, budget, coaching, conferences, curriculum development, educator, instruction, lesson planning, lesson plans, math, access, organizational development, problem solving, progress, reading, teacher, teaching","College of Staten Island, Bachelor of Arts, Touro College, Master of Science in Special Education","Teacher, 5th Grade STEM; K, 1st, 2nd, 3rd Grade Horizon Science; Library Grades Pre-K, Teacher, 2nd, 4th(Science), 5th(Science, Math and ELA), 6th(Math), 7th(Math and ELA), 8th (Math)"," TEACHER Summary Kind and compassionate Elementary and Middle School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Experience 02/2016 to Current Teacher Company Name － City , State 5th Grade STEM; K, 1st, 2nd, 3rd Grade Horizon Science; Library Grades Pre-K - Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as discussions and demonstrations. Utilized technology during lessons (e.g.SMARTboard), to create interactive learning experiences and target visual learners. Set and communicated ground rules for the classroom based on respect and personal responsibility. Kept student motivated, focused and excited to learn by utilizing hands-on activities that relate to real-world experiences. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Created lesson plans in accordance with Common Core and Science Scope and Sequence Standards. Differentiated instruction according to student ability and skill level. Established clear objectives for all lessons, units and projects. Created hands on activities for students to gain a better understanding of the lesson and teaching point. Provided small group instruction to individuals who need extra support. Orchestrated Open Access Library every Tuesday after school. Maintained library and library duties. Created and ordered books for school library and classroom teachers from school budget. 09/2013 to 06/2016 Teacher Company Name － City , State 2nd, 4th(Science), 5th(Science, Math and ELA), 6th(Math), 7th(Math and ELA), 8th (Math) Implemented and taught lessons based on the Common Core State Standards in ELA, Math, Social Studies, and Science. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Used the positive reinforcement method to redirect poor behavior. Provided one on one assistance to those students who needed extra support. Worked with fellow employees on lesson strategies, fund raisers, and school assemblies. Employed effective reading lessons using the five pillars of reading: vocabulary, comprehension, phonemic awareness, fluency, and phonics. Implemented effective classroom management strategies. Provided small group instruction to individuals who need extra support. Successful at keeping communication with parents/guardians, by keeping a friendly manner, and being open to any questions or concerns. Improved students' reading levels through guided reading groups and whole group instruction. Worked with fellow teachers to discuss lesson strategies that would most benefit students. Reflected on teaching practice to improve teaching techniques and continue to become a better educator. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Served on various committees and projects including Veteran's Day, Thanksgiving Food Drive, and Volleyball Club. Education and Training January 2013 BACHELOR OF ARTS College of Staten Island － State MASTER OF SCIENCE : SPECIAL EDUCATION Touro College － City , State SPECIAL EDUCATION Certifications New York State Teaching Certificate in General and Differentiated instruction specialist Special Childhood Education (1-6) Organizational development knowledge Students with Disabilities Test - Passed Licensed Pending Curriculum development Lesson planning expertise Flexible and adaptive Skills academic, budget, coaching, conferences, Curriculum development, educator, instruction, Lesson planning, lesson plans, Math, Access, Organizational development, problem solving, progress, reading, teacher, Teaching ","
    TEACHER
    Summary
    Kind and compassionate Elementary and Middle School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students.
    Experience
    02/2016 to Current
    Teacher Company Name － City , State
    • 5th Grade STEM; K, 1st, 2nd, 3rd Grade Horizon Science; Library Grades Pre-K - Observed and assessed student performance and kept thorough records of progress.
    • Implemented a variety of teaching methods such as discussions and demonstrations.
    • Utilized technology during lessons (e.g.SMARTboard), to create interactive learning experiences and target visual learners.
    • Set and communicated ground rules for the classroom based on respect and personal responsibility.
    • Kept student motivated, focused and excited to learn by utilizing hands-on activities that relate to real-world experiences.
    • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
    • Established positive relationships with students, parents, fellow teachers and school administrators.
    • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
    • Created lesson plans in accordance with Common Core and Science Scope and Sequence Standards.
    • Differentiated instruction according to student ability and skill level.
    • Established clear objectives for all lessons, units and projects.
    • Created hands on activities for students to gain a better understanding of the lesson and teaching point.
    • Provided small group instruction to individuals who need extra support.
    • Orchestrated Open Access Library every Tuesday after school.
    • Maintained library and library duties.
    • Created and ordered books for school library and classroom teachers from school budget.
    09/2013 to 06/2016
    Teacher Company Name － City , State
    • 2nd, 4th(Science), 5th(Science, Math and ELA), 6th(Math), 7th(Math and ELA), 8th (Math) Implemented and taught lessons based on the Common Core State Standards in ELA, Math, Social Studies, and Science.
    • Established clear objectives for all lessons, units and projects.
    • Encouraged students to persevere with challenging tasks.
    • Used the positive reinforcement method to redirect poor behavior.
    • Provided one on one assistance to those students who needed extra support.
    • Worked with fellow employees on lesson strategies, fund raisers, and school assemblies.
    • Employed effective reading lessons using the five pillars of reading: vocabulary, comprehension, phonemic awareness, fluency, and phonics.
    • Implemented effective classroom management strategies.
    • Provided small group instruction to individuals who need extra support.
    • Successful at keeping communication with parents/guardians, by keeping a friendly manner, and being open to any questions or concerns.
    • Improved students' reading levels through guided reading groups and whole group instruction.
    • Worked with fellow teachers to discuss lesson strategies that would most benefit students.
    • Reflected on teaching practice to improve teaching techniques and continue to become a better educator.
    • Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.
    • Used children's literature to teach and reinforce reading, writing, grammar and phonics.
    • Differentiated instruction according to student ability and skill level.
    • Taught students to exercise problem solving methodology and techniques during tests.
    • Served on various committees and projects including Veteran's Day, Thanksgiving Food Drive, and Volleyball Club.
    Education and Training
    January 2013
    BACHELOR OF ARTS College of Staten Island － State
    MASTER OF SCIENCE : SPECIAL EDUCATION Touro College － City , State SPECIAL EDUCATION
    Certifications
    New York State Teaching Certificate in General and Differentiated instruction specialist Special Childhood Education (1-6) Organizational development knowledge Students with Disabilities Test - Passed Licensed Pending Curriculum development Lesson planning expertise Flexible and adaptive
    Skills
    academic, budget, coaching, conferences, Curriculum development, educator, instruction, Lesson planning, lesson plans, Math, Access, Organizational development, problem solving, progress, reading, teacher, Teaching
    " 13855004,TEACHER,"Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome & Applications, Infinite Campus","Southern Connecticut State University, Psychology, Bachelor of Arts, Southern Connecticut State University, NCATE Endorsement, Collaborative Endorsement","Teacher, 6th Grade Teacher, Special Education Tutor"," TEACHER Professional Summary To be enthusiastic, highly motivated and dedicated to instilling in children the passion to become life-long learners through obtaining the position of the Enrichment Specialist at Perry Hill School. Skills Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome & Applications, Infinite Campus Work History August 2010 - Current Teacher | Company Name | City , State Executed lesson plans and evaluated the effectiveness through assessment and reflection Created visual supports, using technology to enhance and to differentiate instruction Use the Go Math, Eureka, & Engage NY, IXL & Khan Academy resources to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program using Next Generation Standards Work with the Common Core & Next Generation Standards to provide structured instruction Provide Smarter Balanced NWEA Test Preparation for Mathematics & Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior Collaborate with grade partners to provide consistent instruction, and to develop and implement grade-level goals Update a teacher infinite campus with homework, grades and events to extend parental and student communication. August 2008 - June 2010 6th Grade Teacher | Company Name | City , State Provide a balanced literacy program to fifth graders based on Shelton's curriculum goal of the whole, small, whole Reader's Workshop Model, in order to increase student growth in reading stamina and comprehension skills Use various strategies and procedures for small group instruction to increase student growth in vocabulary, fluency, and comprehension Utilize Technology across multiple content areas Teach students strategies for previewing books and choose a book that is ""just-right"" Provide Writing Instruction through the Writer's Workshop model Utilize the Houghton Mifflin Anthology to model various meta-cognitive reading strategies Supplement the curriculum with various non-fiction texts Utilize Literacy Work Stations during small group instruction time, such as an Independent Daily Reading Station, Word Study Station, and a CMT Strand Work Station Provide small group instruction based on analysis of weak CMT strands, as well as skill needs in the subjects of Reading, Writing, and Math Administer and analyze the Developmental Reading Assessment (DRA 2) Provide application lessons to improve students' Degrees of Reading Power skills on the Connecticut Mastery Tests Used the Everyday Mathematics Curriculum to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program Provide Connecticut Mastery Test Preparation for Reading, Writing, Mathematics, and Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior. September 2007 - June 2008 Special Education Tutor | Company Name | City , State Modify math curriculum and created worksheets for a sixth grade student in accordance with IEP objectives Create accommodated quizzes, tests, lesson and study guides for sixth grade Social Studies curriculum Provide small group instruction for core content subjects in K-6 general education classrooms Provide assistance to general education teacher using the Inclusion Model for instruction Assess Kindergarten students using Shelton Public Schools Assessment Administer the Brigance Inventory of Basic Skills to special education students Administer CMT's to special education students Provide accommodations during sixth grade Writer's Workshop for a group of six students Planned and implemented an introduction to the 6th grade Science Embedded Task utilizing the Scientific Method Create visual supports using technology to enhance and to differentiate instruction Observe and assist with Everyday Mathematics, Wilson Reading, Houghton Mifflin, Scott Foresman Social Studies lesson, CMT Prep, and Literature Circles. Education 2003 Diploma : Derby High School , City , State 2007 NCATE Endorsement, National Council for Accreditation of Teacher Education Connecticut Collaboration (Elementary Regular Education/Special Education) (013, 165 certifications) : Southern Connecticut State University , City , State 2010 Collaborative Endorsement (Elementary Regular/Special Education) (013, 165) : Southern Connecticut State University , City , State NCATE Endorsement, National Council for Accreditation of Teacher Education Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) GPA: 3.85 Magna Cum Laude, Outstanding Special Education Senior Award May 2007 Bachelor of Arts : Psychology Psychology Passed Praxis II (Regular Education) *Passed Praxis II (Special Education) *Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) *Passed Reading Test : Skills Arts, Basic, book, content, Council, in K, Inspiration, instruction, Internet Browsers, Inventory, lesson plans, materials, Math, Mathematics, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Windows XP Professional, Word, Next, non-fiction, Speaking, Reading, Scientific, structured, Teacher, Writer Additional Information MEMBERSHIPS/HONORS: Academic Dean's List at Southern Connecticut State University - (Fall 2003, Fall 2004, Fall 2005, Spring 2006, Fall 2006) Psi-Chi psychology national honor society Golden Key national honor society Kappa Delta Pi national honor society Most Outstanding Special Education Senior ","
    TEACHER
    Professional Summary
    To be enthusiastic, highly motivated and dedicated to instilling in children the passion to become life-long learners through obtaining the position of the Enrichment Specialist at Perry Hill School.
    Skills
    Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome & Applications, Infinite Campus
    Work History
    August 2010 - Current Teacher | Company Name | City , State
    • Executed lesson plans and evaluated the effectiveness through assessment and reflection Created visual supports, using technology to enhance and to differentiate instruction Use the Go Math, Eureka, & Engage NY, IXL & Khan Academy resources to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program using Next Generation Standards Work with the Common Core & Next Generation Standards to provide structured instruction Provide Smarter Balanced NWEA Test Preparation for Mathematics & Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior Collaborate with grade partners to provide consistent instruction, and to develop and implement grade-level goals Update a teacher infinite campus with homework, grades and events to extend parental and student communication.
    August 2008 - June 2010 6th Grade Teacher | Company Name | City , State
    • Provide a balanced literacy program to fifth graders based on Shelton's curriculum goal of the whole, small, whole Reader's Workshop Model, in order to increase student growth in reading stamina and comprehension skills Use various strategies and procedures for small group instruction to increase student growth in vocabulary, fluency, and comprehension Utilize Technology across multiple content areas Teach students strategies for previewing books and choose a book that is ""just-right"" Provide Writing Instruction through the Writer's Workshop model Utilize the Houghton Mifflin Anthology to model various meta-cognitive reading strategies Supplement the curriculum with various non-fiction texts Utilize Literacy Work Stations during small group instruction time, such as an Independent Daily Reading Station, Word Study Station, and a CMT Strand Work Station Provide small group instruction based on analysis of weak CMT strands, as well as skill needs in the subjects of Reading, Writing, and Math Administer and analyze the Developmental Reading Assessment (DRA 2) Provide application lessons to improve students' Degrees of Reading Power skills on the Connecticut Mastery Tests Used the Everyday Mathematics Curriculum to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program Provide Connecticut Mastery Test Preparation for Reading, Writing, Mathematics, and Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior.
    September 2007 - June 2008 Special Education Tutor | Company Name | City , State
    • Modify math curriculum and created worksheets for a sixth grade student in accordance with IEP objectives Create accommodated quizzes, tests, lesson and study guides for sixth grade Social Studies curriculum Provide small group instruction for core content subjects in K-6 general education classrooms Provide assistance to general education teacher using the Inclusion Model for instruction Assess Kindergarten students using Shelton Public Schools Assessment Administer the Brigance Inventory of Basic Skills to special education students Administer CMT's to special education students Provide accommodations during sixth grade Writer's Workshop for a group of six students Planned and implemented an introduction to the 6th grade Science Embedded Task utilizing the Scientific Method Create visual supports using technology to enhance and to differentiate instruction Observe and assist with Everyday Mathematics, Wilson Reading, Houghton Mifflin, Scott Foresman Social Studies lesson, CMT Prep, and Literature Circles.
    Education
    2003 Diploma : Derby High School , City , State
    2007 NCATE Endorsement, National Council for Accreditation of Teacher Education Connecticut Collaboration (Elementary Regular Education/Special Education) (013, 165 certifications) : Southern Connecticut State University , City , State
    2010 Collaborative Endorsement (Elementary Regular/Special Education) (013, 165) : Southern Connecticut State University , City , State NCATE Endorsement, National Council for Accreditation of Teacher Education Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) GPA: 3.85 Magna Cum Laude, Outstanding Special Education Senior Award
    May 2007 Bachelor of Arts : Psychology Psychology
    Passed Praxis II (Regular Education) *Passed Praxis II (Special Education) *Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) *Passed Reading Test :
    Skills
    Arts, Basic, book, content, Council, in K, Inspiration, instruction, Internet Browsers, Inventory, lesson plans, materials, Math, Mathematics, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Windows XP Professional, Word, Next, non-fiction, Speaking, Reading, Scientific, structured, Teacher, Writer
    Additional Information
    • MEMBERSHIPS/HONORS: Academic Dean's List at Southern Connecticut State University - (Fall 2003, Fall 2004, Fall 2005, Spring 2006, Fall 2006) Psi-Chi psychology national honor society Golden Key national honor society Kappa Delta Pi national honor society Most Outstanding Special Education Senior
    " 35421497,TEACHER,"Creative at lesson planning and hands-on instruction, Student Assessment, Classroom Management, Able to inspire, comfort and build self-esteem, Outstanding communication skills, Dependable and detail orientated, Excellent organizational skills","Brooklyn College, Childhood Education 1-6, Bachelor of Arts, Nassau Community College, Liberal Arts, Associate of Arts","Teacher, Student Teacher, Dentist Office Manager"," TEACHER Summary Kind, compassionate and highly motivated Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students while learning. Desire to inspire and motivate children to achieve their absolute best. Expertise in individualizing instruction based on students needs and interests. Education Bachelor of Arts : Childhood Education 1-6 2007 Brooklyn College City , State Minor in Psychology. Associate of Arts : Liberal Arts 2003 Nassau Community College City , State Liberal Arts Experience Teacher Current Company Name City , State Create a classroom environment conducive to learning and growing.   Adapt and modify lessons to meet student's academic needs.  Conduct a variety of activities for individual lessons, group projects, and movement time to further enhance learning.  Collaborate with other staff members to plan and schedule lessons promoting learning and student interests. Organize activities that develop children's physical, emotional and social growth. Redirect children to encourage safe and positive behaviors in the classroom. Encourage curiosity, exploration and problem-solving with age-appropriate playtime activities. Student Teacher 09/2006 to 02/2007 Company Name City , State Completed four months of teaching experience in a 1st grade classroom, collaborating with a cooperating teacher and other staff members to plan and schedule lessons that encourage learning. Differentiated instruction according to student interest, ability and skill level. Observed and assessed student performance and kept thorough records of progress using running records, rubrics, student portfolios, and teacher-made exams. Created a student-based, constructivist environment where exploration, questioning, problem solving, accountable talk, and a love for learning were promoted. Prepared lesson plans for each component of Balanced Literacy according to a new thematic unit every month. Established positive relationships with students, parents, fellow teachers and school administrators. Dentist Office Manager 07/2002 to 09/2012 Company Name City , State Led a team of 10 employees and was responsible for administering staff training and delegating duties for the practice. Promoted twice in my tenure. Managed difficult or emotional patient situations and responded promptly to patient needs in pain and emergencies. Educated patients about proper oral hygiene and prevention of dental diseases. Accurately collected and recorded patient medical and dental histories. Provided appropriate treatment plans and postoperative instructions to the patients as prescribed by dentist. Managed collections, claims and appeals with insurance companies. Worked closely with insurance companies to ensure pre-approvals, prior authorizations and that patient's visits were properly documented and paid. Maintained proper graphical and perio charting for the hygienist.  Scheduled and maintained a calendar of appointments, meetings, and travel itineraries. Established and maintained excellent working relationships with patients and employees to this day. Certifications First Aid CPR Child Care Facility Rules & Regulations (FACR) Identifying and Reporting Child Abuse and Neglect (CAAN) School-Age Appropriate Practices (SAP) Skills Creative at lesson planning and hands-on instruction. Student Assessment. Classroom Management. Able to inspire, comfort and build self-esteem. Outstanding communication skills. Dependable and detail orientated. Excellent organizational skills. Languages Trilingual in English, Russian and Hebrew. ","
    TEACHER
    Summary
    • Kind, compassionate and highly motivated Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students while learning.
    • Desire to inspire and motivate children to achieve their absolute best.
    • Expertise in individualizing instruction based on students needs and interests.
    Education
    Bachelor of Arts : Childhood Education 1-6 2007 Brooklyn College City , State Minor in Psychology.
    Associate of Arts : Liberal Arts 2003 Nassau Community College City , State Liberal Arts
    Experience
    Teacher Current Company Name City , State
    • Create a classroom environment conducive to learning and growing.  
    • Adapt and modify lessons to meet student's academic needs. 
    • Conduct a variety of activities for individual lessons, group projects, and movement time to further enhance learning. 
    • Collaborate with other staff members to plan and schedule lessons promoting learning and student interests.
    • Organize activities that develop children's physical, emotional and social growth.
    • Redirect children to encourage safe and positive behaviors in the classroom.
    • Encourage curiosity, exploration and problem-solving with age-appropriate playtime activities.
    Student Teacher 09/2006 to 02/2007 Company Name City , State
    • Completed four months of teaching experience in a 1st grade classroom, collaborating with a cooperating teacher and other staff members to plan and schedule lessons that encourage learning.
    • Differentiated instruction according to student interest, ability and skill level.
    • Observed and assessed student performance and kept thorough records of progress using running records, rubrics, student portfolios, and teacher-made exams.
    • Created a student-based, constructivist environment where exploration, questioning, problem solving, accountable talk, and a love for learning were promoted.
    • Prepared lesson plans for each component of Balanced Literacy according to a new thematic unit every month.
    • Established positive relationships with students, parents, fellow teachers and school administrators.
    Dentist Office Manager 07/2002 to 09/2012 Company Name City , State
    • Led a team of 10 employees and was responsible for administering staff training and delegating duties for the practice.
    • Promoted twice in my tenure.
    • Managed difficult or emotional patient situations and responded promptly to patient needs in pain and emergencies.
    • Educated patients about proper oral hygiene and prevention of dental diseases.
    • Accurately collected and recorded patient medical and dental histories.
    • Provided appropriate treatment plans and postoperative instructions to the patients as prescribed by dentist.
    • Managed collections, claims and appeals with insurance companies.
    • Worked closely with insurance companies to ensure pre-approvals, prior authorizations and that patient's visits were properly documented and paid.
    • Maintained proper graphical and perio charting for the hygienist. 
    • Scheduled and maintained a calendar of appointments, meetings, and travel itineraries.
    • Established and maintained excellent working relationships with patients and employees to this day.
    Certifications
    • First Aid CPR
    • Child Care Facility Rules & Regulations (FACR)
    • Identifying and Reporting Child Abuse and Neglect (CAAN)
    • School-Age Appropriate Practices (SAP)
    Skills
    • Creative at lesson planning and hands-on instruction.
    • Student Assessment.
    • Classroom Management.
    • Able to inspire, comfort and build self-esteem.
    • Outstanding communication skills.
    • Dependable and detail orientated.
    • Excellent organizational skills.
    Languages
    • Trilingual in English, Russian and Hebrew.
    " 69005326,TEACHER,"Understands mobility assistance needs, Charting expertise, Able to lift 50 pounds, Understands medical procedures, Trained in grooming and bathing assistance, HIPAA compliance, Strong work ethic, Trained in catheter change and preparation, General housekeeping ability, Feeding assistance specialist, CPR/BLS certified, Experienced in obtaining/charting vital signs, Well versed with the standards of hygiene and sanitation, Demonstrated ability to perform duties in a busy environment, Strong interpersonal and communication skills, Good time management skills, Courteous with clients, residents, and staff, Sound ability to perform physically demanding chores","Strawberry Mansion High School, High School Diploma, Entry Level Nurse Aide Program","Teacher, Certified Nursing Assistant, Home Health Aide, Housekeeper"," TEACHER Professional Background Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. skilled at wound care, mobility assistance and charting. Highly flexible and willing to work weekends. Flexible and experienced in catheter insertion and removal, as well as tubule feedings and medications. Skill Highlights Understands mobility assistance needs Charting expertise Able to lift 50 pounds Understands medical procedures Trained in grooming and bathing assistance HIPAA compliance Strong work ethic Trained in catheter change and preparation General housekeeping ability Valid Pennsylvania   driver's license Enthusiastic caregiver Feeding assistance specialist CPR/BLS certified Experienced in obtaining/charting vital signs Professional Experience Company Name City , State TEACHER 02/2015 to Current Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Routinely picked children up from school and activities. Created and implemented a developmentally appropriate curriculum that accommodated all learning styles. Familiarized parents with center's policies, regulations, fees and curriculum. Company Name City , State Certified Nursing Assistant 01/2016 to 03/2017 Provides patients personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.Documents actions by completing forms, reports, logs, and records.Maintains work operations by following policies and procedures.Protects organization's value by keeping patient information confidential. Company Name City , State Home Health Aide 05/2016 to 09/2017 Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with ADLs. Comforted patients and provided them with reassurance and encouragement. Company Name City , State HOUSEKEEPER 01/2012 to 12/2014 Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings. Requires working in damp, dusty and dirty areas. Must clean up human waste and other body fluids, as required. Responsible for disposal of trash, waste, and other disposable materials.Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such asOSHA, EPA,State Health Department, etc.Plan work schedule for major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily. Wet mop floors in all residents' rooms and bathrooms daily. Damp mop all corridor floors, lobby, dining areas,and others daily. Clean wash basins, mirrors, commodes, tubs, and showers daily. Check all vacant rooms daily to keep fresh. Clean all air vents. Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.). Wash windows as scheduled..Check entire area for spills, water, etc. periodically, especially in residents' bathrooms.Use safety precautions in all housekeeping services. Education and Training HIGH SCHOOL DIPLOMA 2009 Strawberry Mansion High School , City , State Entry Level Nurse Aide Program 2013 City , State Certifications CNA Licence-10/30/2015-/11/01/2017 Skills • Well versed with the standards of hygiene and sanitation • Demonstrated ability to perform duties in a busy environment • Strong interpersonal and communication skills • Good time management skills • Courteous with clients, residents and staf f • Sound ability to perform physically demanding chores • Willing to stretch existing working hours to accommodate work ","
    TEACHER
    Professional Background
    Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. skilled at wound care, mobility assistance and charting. Highly flexible and willing to work weekends. Flexible and experienced in catheter insertion and removal, as well as tubule feedings and medications.
    Skill Highlights
    • Understands mobility assistance needs
    • Charting expertise
    • Able to lift 50 pounds
    • Understands medical procedures
    • Trained in grooming and bathing assistance
    • HIPAA compliance
    • Strong work ethic
    • Trained in catheter change and preparation
    • General housekeeping ability
    • Valid Pennsylvania   driver's license
    • Enthusiastic caregiver
    Feeding assistance specialist
    CPR/BLS certified
    • Experienced in obtaining/charting vital signs
    Professional Experience
    Company Name City , State TEACHER 02/2015 to Current Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Routinely picked children up from school and activities. Created and implemented a developmentally appropriate curriculum that accommodated all learning styles. Familiarized parents with center's policies, regulations, fees and curriculum.
    Company Name City , State Certified Nursing Assistant 01/2016 to 03/2017
    • Provides patients personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.Documents actions by completing forms, reports, logs, and records.Maintains work operations by following policies and procedures.Protects organization's value by keeping patient information confidential.
    Company Name City , State Home Health Aide 05/2016 to 09/2017 Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with ADLs. Comforted patients and provided them with reassurance and encouragement.
    Company Name City , State HOUSEKEEPER 01/2012 to 12/2014
    • Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings.
    • Requires working in damp, dusty and dirty areas.
    • Must clean up human waste and other body fluids, as required.
    • Responsible for disposal of trash, waste, and other disposable materials.Must handle various cleaning solvents, chemicals, etc.
    • Must comply with all regulations such asOSHA, EPA,State Health Department, etc.Plan work schedule for major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily.
    • Wet mop floors in all residents' rooms and bathrooms daily.
    • Damp mop all corridor floors, lobby, dining areas,and others daily.
    • Clean wash basins, mirrors, commodes, tubs, and showers daily.
    • Check all vacant rooms daily to keep fresh.
    • Clean all air vents.
    • Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.).
    • Wash windows as scheduled..Check entire area for spills, water, etc.
    • periodically, especially in residents' bathrooms.Use safety precautions in all housekeeping services.
    Education and Training
    HIGH SCHOOL DIPLOMA 2009 Strawberry Mansion High School , City , State
    Entry Level Nurse Aide Program 2013 City , State
    Certifications
    CNA Licence-10/30/2015-/11/01/2017
    Skills

    • Well versed with the standards of hygiene and sanitation

    • Demonstrated ability to perform duties in a busy environment

    • Strong interpersonal and communication skills

    • Good time management skills

    • Courteous with clients, residents and staf f

    • Sound ability to perform physically demanding chores

    • Willing to stretch existing working hours to accommodate work

    " 18001081,TEACHER,"Classroom management, Records of Progress, Small group/Guided Reading Instruction, Hands on Math Instruction","The University of Texas, Master of Arts: Education, The University Of Texas, Bachelor of Arts: Psychology Government Early Childhood Development and Child Psychology","Teacher, Reading Tutor, 4th Grade Teacher"," TEACHER Summary Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom. Highlights Texas Teaching Certificate with Early Childhood Education endorsement Urban public schools background Critical thinker Title I knowledge Curriculum development Standardized testing techniques Learning assessments IEPs knowledge Decisive Flexible and adaptive Calm under pressure Member of Association of Texas Professional Educators Accomplishments Worked with a committee of fellow educators to develop campus wide curriculum development. Skills *Classroom management *Records of Progress *Small group/Guided Reading Instruction *Hands on Math Instruction Experience Company Name August 2011 to Current Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Company Name February 2011 to May 2011 Reading Tutor City , State Tutored children individually and in small groups to help them with difficult subjects. Company Name September 2006 to August 2008 4th Grade Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taughtstudents to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Education The University of Texas 2002 Master of Arts : Education City , State , USA Education Worked as a Graduate Assistant in the Education and Counseling Department at the University. Worked with adult students working to gain their GED. The University Of Texas 1998 Bachelor of Arts : Psychology Government Early Childhood Development and Child Psychology City , State , USA Psychology Government Early Childhood Development and Child Psychology ","
    TEACHER
    Summary

    Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom.


    Highlights
    • Texas Teaching Certificate with Early Childhood Education endorsement
    • Urban public schools background
    • Critical thinker
    • Title I knowledge
    • Curriculum development
    • Standardized testing techniques
    • Learning assessments
    • IEPs knowledge
    • Decisive
    • Flexible and adaptive
    • Calm under pressure
    • Member of Association of Texas Professional Educators
    Accomplishments

    Worked with a committee of fellow educators to develop campus wide curriculum development.

    Skills

    *Classroom management

    *Records of Progress

    *Small group/Guided Reading Instruction

    *Hands on Math Instruction

    Experience
    Company Name August 2011 to Current Teacher
    City , State
    • Observed and assessed student performance and kept thorough records of progress.
    • Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
    • Established clear objectives for all lessons, units and projects.
    • Encouraged students to persevere with challenging tasks.
    • Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents.
    • Tutored children individually and in small groups to help them with difficult subjects.
    • Taught after-school and summer enrichment programs.
    • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
    • Established positive relationships with students, parents, fellow teachers and school administrators.
    • Mentored and counseled students with adjustment and academic problems.
    • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
    • Contributed ideas at weekly staff meetings each month.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Implemented remedial programs for students requiring extra assistance.
    • Took appropriate disciplinary measures when students misbehaved.
    • Improved students' reading levels through guided reading groups and whole group instruction.
    • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
    • Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.
    • Worked outside normal hours to be available to answer parent and student questions.
    • Used children's literature to teach and reinforce reading, writing, grammar and phonics.
    • Enhanced reading skills through the use of children's literature, reader's theater and story time.
    • Differentiated instruction according to student ability and skill level.
    • Taught students to exercise problem solving methodology and techniques during tests.
    • Taught students in various stages of cognitive, linguistic, social and emotional development.
    • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
    • Encouraged students to explore issues in their lives and in the world around them.
    • Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently.
    • Encouraged parents to take an active role in their child's education.
    Company Name February 2011 to May 2011 Reading Tutor
    City , State
    • Tutored children individually and in small groups to help them with difficult subjects.
    Company Name September 2006 to August 2008 4th Grade Teacher
    City , State
    • Observed and assessed student performance and kept thorough records of progress.
    • Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
    • Established clear objectives for all lessons, units and projects.
    • Encouraged students to persevere with challenging tasks.
    • Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents.
    • Tutored children individually and in small groups to help them with difficult subjects.
    • Taught after-school and summer enrichment programs.
    • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
    • Established positive relationships with students, parents, fellow teachers and school administrators.
    • Mentored and counseled students with adjustment and academic problems.
    • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
    • Contributed ideas at weekly staff meetings each month.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Implemented remedial programs for students requiring extra assistance.
    • Took appropriate disciplinary measures when students misbehaved.
    • Improved students' reading levels through guided reading groups and whole group instruction.
    • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
    • Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.
    • Worked outside normal hours to be available to answer parent and student questions.
    • Used children's literature to teach and reinforce reading, writing, grammar and phonics.
    • Enhanced reading skills through the use of children's literature, reader's theater and story time.
    • Differentiated instruction according to student ability and skill level.
    • Taughtstudents to exercise problem solving methodology and techniques during tests.
    • Taught students in various stages of cognitive, linguistic, social and emotional development.
    • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
    • Encouraged students to explore issues in their lives and in the world around them.
    • Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently.
    • Encouraged parents to take an active role in their child's education.
    Education
    The University of Texas 2002 Master of Arts : Education City , State , USA Education Worked as a Graduate Assistant in the Education and Counseling Department at the University. Worked with adult students working to gain their GED.
    The University Of Texas 1998 Bachelor of Arts : Psychology Government Early Childhood Development and Child Psychology City , State , USA Psychology Government Early Childhood Development and Child Psychology
    " 14958913,TEACHER,"acute care, art, Autism, basic, biochemistry, biology, Chemistry, CPR, focus, fundraising, Law, patient care, pediatrics, physical therapy, Resuscitation, teaching, urology, vital signs","CALIFORNIA STATE UNIVERSITY, B.S: Chemistry","Lead/Post-Graduate Company Dancer, Vice President of Youth Committee and Volunteer, Vice President of Volunteer Group, Teacher, Teacher and Company, Intern"," TEACHER Interests RANGOLI DANCE COMPANY Los Angeles, CA Lead/Post-Graduate Company Dancer 2004 - Present *Graduated with a solo dance debut and performed in over 15+ large scale productions *Worked alongside world-renowned dancers from India and the United States *Lead the company through matters involving choreography and aesthetics as a senior dancer *Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney® *Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA Vice President of Youth Committee and Volunteer Sep 2010 - Present *Volunteered at religious, community, and fundraising events as a committee member *Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event. *Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc. *Participated in plays, performances, and international shows to fundraise for the organization *Received Community Service Award in 2016 for participation and time spent volunteering * * LAKEVIEW SENIOR CENTER Irvine, CA Vice President of Volunteer Group Sep 2012 - June 2016 *Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks *Put on events, games, holiday crafts to entertain and act as a support system *Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues Experience Company Name February 2016 to June 2016 Teacher City , State Taught children with Autism music, dance, and art to build their focus and everyday skills. Studied about each student's medical needs and specific skills they needed to improve on. Created relationships with the parents to offer support and provide personal downtime for them. Company Name December 2015 to July 2016 Teacher and Company City , State Assisted with teaching classes in a variety of styles such as Bollywood, Bharathanatyam, Fusion, etc. Choreographed pieces for performances and private classes. Performed at various events and with organizations for fundraising. July 2013 to September 2013 Intern Worked alongside nurses in Hoag Hospital for 20+ hours in acute care, vital signs, aide in central service/supply, dietary, physical therapy, pediatrics, and urology. Studied body mechanics, biology, general chemistry/biochemistry, to patient rights, patient care skills, personal skills related to hospital surroundings and basic laboratory skills in classroom setting. Completed Cardiopulmonary Resuscitation (CPR) Certification through the course, emergency skills, career options and opportunities. COASTLINE REGIONAL OCCUPATIONAL PROGRAM-NURSING City , State Education and Training CALIFORNIA STATE UNIVERSITY May B.S : Chemistry City Chemistry 3.65 Survey of Chemistry, Introduction to Crime, Law and Justice : Biology General Chemistry Biology General Chemistry Skills acute care, art, Autism, basic, biochemistry, biology, Chemistry, CPR, focus, fundraising, Law, patient care, pediatrics, physical therapy, Resuscitation, teaching, urology, vital signs Additional Information LEADERSHIP AND ACTIVITIES RANGOLI DANCE COMPANY Los Angeles, CA Lead/Post-Graduate Company Dancer 2004 - Present *Graduated with a solo dance debut and performed in over 15+ large scale productions *Worked alongside world-renowned dancers from India and the United States *Lead the company through matters involving choreography and aesthetics as a senior dancer *Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney® *Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA Vice President of Youth Committee and Volunteer Sep 2010 - Present *Volunteered at religious, community, and fundraising events as a committee member *Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event. *Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc. *Participated in plays, performances, and international shows to fundraise for the organization *Received Community Service Award in 2016 for participation and time spent volunteering * * LAKEVIEW SENIOR CENTER Irvine, CA Vice President of Volunteer Group Sep 2012 - June 2016 *Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks *Put on events, games, holiday crafts to entertain and act as a support system *Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues ","
    TEACHER
    Interests
    RANGOLI DANCE COMPANY Los Angeles, CA Lead/Post-Graduate Company Dancer 2004 - Present *Graduated with a solo dance debut and performed in over 15+ large scale productions *Worked alongside world-renowned dancers from India and the United States *Lead the company through matters involving choreography and aesthetics as a senior dancer *Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney® *Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA Vice President of Youth Committee and Volunteer Sep 2010 - Present *Volunteered at religious, community, and fundraising events as a committee member *Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event. *Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc. *Participated in plays, performances, and international shows to fundraise for the organization *Received Community Service Award in 2016 for participation and time spent volunteering * * LAKEVIEW SENIOR CENTER Irvine, CA Vice President of Volunteer Group Sep 2012 - June 2016 *Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks *Put on events, games, holiday crafts to entertain and act as a support system *Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues
    Experience
    Company Name February 2016 to June 2016 Teacher
    City , State
    • Taught children with Autism music, dance, and art to build their focus and everyday skills.
    • Studied about each student's medical needs and specific skills they needed to improve on.
    • Created relationships with the parents to offer support and provide personal downtime for them.
    Company Name December 2015 to July 2016 Teacher and Company
    City , State
    • Assisted with teaching classes in a variety of styles such as Bollywood, Bharathanatyam, Fusion, etc.
    • Choreographed pieces for performances and private classes.
    • Performed at various events and with organizations for fundraising.
    July 2013 to September 2013 Intern
    • Worked alongside nurses in Hoag Hospital for 20+ hours in acute care, vital signs, aide in central service/supply, dietary, physical therapy, pediatrics, and urology.
    • Studied body mechanics, biology, general chemistry/biochemistry, to patient rights, patient care skills, personal skills related to hospital surroundings and basic laboratory skills in classroom setting.
    • Completed Cardiopulmonary Resuscitation (CPR) Certification through the course, emergency skills, career options and opportunities.
    COASTLINE REGIONAL OCCUPATIONAL PROGRAM-NURSING
    City , State
    Education and Training
    CALIFORNIA STATE UNIVERSITY May B.S : Chemistry City Chemistry 3.65
    Survey of Chemistry, Introduction to Crime, Law and Justice : Biology General Chemistry Biology General Chemistry
    Skills
    acute care, art, Autism, basic, biochemistry, biology, Chemistry, CPR, focus, fundraising, Law, patient care, pediatrics, physical therapy, Resuscitation, teaching, urology, vital signs
    Additional Information
    • LEADERSHIP AND ACTIVITIES RANGOLI DANCE COMPANY Los Angeles, CA Lead/Post-Graduate Company Dancer 2004 - Present *Graduated with a solo dance debut and performed in over 15+ large scale productions *Worked alongside world-renowned dancers from India and the United States *Lead the company through matters involving choreography and aesthetics as a senior dancer *Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney® *Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA Vice President of Youth Committee and Volunteer Sep 2010 - Present *Volunteered at religious, community, and fundraising events as a committee member *Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event. *Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc. *Participated in plays, performances, and international shows to fundraise for the organization *Received Community Service Award in 2016 for participation and time spent volunteering * * LAKEVIEW SENIOR CENTER Irvine, CA Vice President of Volunteer Group Sep 2012 - June 2016 *Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks *Put on events, games, holiday crafts to entertain and act as a support system *Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues
    " 13296856,TEACHER,"Training, Conference Organization, Microsoft Office Suite, Non-profit management","University of Denver, MA, Education, Emerson College, Bachelor of Science, Political Communications","Teacher, Service Learning Coordinator, English Teacher, Site Director, Program Manager"," TEACHER Summary Experienced, detail-oriented Program Manager with excellent communication, problem solving and strategic planning skills. Passionate about networking, community engagement, building partnerships, training, and educational equity.  Summary of Qualifications 9 years of professional experience in teaching, facilitating, and training  Familiar with culturally responsive teaching  Cultivates relationships teachers Exceptional organization and time management skills Ability to multi task and remain flexible Trained in business leadership and management Member of Denver Metro Chamber of Commerce Excellent presentation and communication skills: verbal, written and interpersonal Proficient in Microsoft Office Suite  Trained in diversity and inclusion strategies Experience in higher education  Masters degree in education Experience with work based learning opportunities Community Outreach Specialist Certified in conflict and dispute resolution Knowledge of educational trends, expectations, climate Deep understanding ELA Familiarity with Denver Plan Experience Teacher Sep 2015 to Jul 2017 Company Name － City , State Knowledge and understanding of DPS practices, framework, and mission Collaborate with school administration, and Denver Public School leadership Data driven instruction and curriculum design Understanding of educational policy locally and nationally Engaged with immigrant and refugee families, community leaders, and pre-collegiate programs for students in the Metro Denver area Service Learning Coordinator Nov 2013 to Sep 2014 Company Name － City , State Created curriculum focused on job shadowing and experiential learning Worked closely with parents and community to create engaging service opportunities Planned trainings, conferences, and events around community engagement and service learning Identified and recruited a broad range of speakers Spoke on service learning and expeditionary learning panels Managed budget English Teacher Aug 2012 to Oct 2013 Company Name － City , State Worked with Japanese government to expand US and Japanese foreign relations Taught high school students Created and facilitated intercultural communication classes for adults Site Director Aug 2010 to Aug 2012 Company Name － City , State Coordinated educational before and after school programs for over 250 students and their families Managed adult and parent engagement classes and events Created internship and job shadow opportunities Partnered with Metro State, CU Boulder, University of Denver to create college preparedness workshops Worked with Playworks- focused on conflict and dispute resolution and restorative justice Trained in conflict and dispute resolution, mentoring, and restorative justice Coordinated summer programs, hired and trained staff Deep understanding of diversity and inclusion efforts in public education Provided professional development opportunities to staff, mentors, and school administration Facilitated trainings on diversity, homelessness, race, and restorative justice Program Manager Dec 2007 to Aug 2010 Company Name － City , State Created pilot mentoring program for six urban schools funded by the Department of Education Created job shadows and internships with local businesses Gathered and analyzed data on community needs and interests Solicited contributions and participation from local businesses to promote and improve community events and activities Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs Monitored program budgets and costs to verify expenses were within budget parameters Presented program developments to the community, city council and city manager Collected and entered statistical data into databases Certifications Colorado Teaching Certification ELA-E Certified  Conflict and Dispute Resolution Certification Education and Training MA , Education August 2015 University of Denver － City , State Education Bachelor of Science , Political Communications May 2006 Emerson College － City , State Political Communications Magna Cum Laude Skills Training Conference Organization Microsoft Office Suite Non-profit management Activities and Honors Urban Leadership Foundation of Colorado-Alum Chamber Connect, Colorado Black Chamber of Commerce-Participant Denver Center for the Performing Arts- Professional Advisory Board Board Member PeaceJam Foundation- Mentor and Curriculum Advisor  ","
    TEACHER
    Summary
    Experienced, detail-oriented Program Manager with excellent communication, problem solving and strategic planning skills. Passionate about networking, community engagement, building partnerships, training, and educational equity. 
    Summary of Qualifications
    • 9 years of professional experience in teaching, facilitating, and training 
    • Familiar with culturally responsive teaching 
    • Cultivates relationships teachers
    • Exceptional organization and time management skills
    • Ability to multi task and remain flexible
    • Trained in business leadership and management
    • Member of Denver Metro Chamber of Commerce
    • Excellent presentation and communication skills: verbal, written and interpersonal
    • Proficient in Microsoft Office Suite 
    • Trained in diversity and inclusion strategies
    • Experience in higher education 
    • Masters degree in education
    • Experience with work based learning opportunities
    • Community Outreach Specialist
    • Certified in conflict and dispute resolution
    • Knowledge of educational trends, expectations, climate
    • Deep understanding ELA
    • Familiarity with Denver Plan
    Experience
    Teacher Sep 2015 to Jul 2017
    Company Name － City , State
    • Knowledge and understanding of DPS practices, framework, and mission
    • Collaborate with school administration, and Denver Public School leadership
    • Data driven instruction and curriculum design
    • Understanding of educational policy locally and nationally
    • Engaged with immigrant and refugee families, community leaders, and pre-collegiate programs for students in the Metro Denver area
    Service Learning Coordinator Nov 2013 to Sep 2014
    Company Name － City , State
    • Created curriculum focused on job shadowing and experiential learning
    • Worked closely with parents and community to create engaging service opportunities
    • Planned trainings, conferences, and events around community engagement and service learning
    • Identified and recruited a broad range of speakers
    • Spoke on service learning and expeditionary learning panels
    • Managed budget
    English Teacher Aug 2012 to Oct 2013
    Company Name － City , State
    • Worked with Japanese government to expand US and Japanese foreign relations
    • Taught high school students
    • Created and facilitated intercultural communication classes for adults
    Site Director Aug 2010 to Aug 2012
    Company Name － City , State
    • Coordinated educational before and after school programs for over 250 students and their families
    • Managed adult and parent engagement classes and events
    • Created internship and job shadow opportunities
    • Partnered with Metro State, CU Boulder, University of Denver to create college preparedness workshops
    • Worked with Playworks- focused on conflict and dispute resolution and restorative justice
    • Trained in conflict and dispute resolution, mentoring, and restorative justice
    • Coordinated summer programs, hired and trained staff
    • Deep understanding of diversity and inclusion efforts in public education
    • Provided professional development opportunities to staff, mentors, and school administration
    • Facilitated trainings on diversity, homelessness, race, and restorative justice
    Program Manager Dec 2007 to Aug 2010
    Company Name － City , State
    • Created pilot mentoring program for six urban schools funded by the Department of Education
    • Created job shadows and internships with local businesses
    • Gathered and analyzed data on community needs and interests
    • Solicited contributions and participation from local businesses to promote and improve community events and activities
    • Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs
    • Monitored program budgets and costs to verify expenses were within budget parameters
    • Presented program developments to the community, city council and city manager
    • Collected and entered statistical data into databases
    Certifications
    Colorado Teaching Certification
    ELA-E Certified 
    Conflict and Dispute Resolution Certification
    Education and Training
    MA , Education August 2015 University of Denver － City , State Education
    Bachelor of Science , Political Communications May 2006 Emerson College － City , State Political Communications Magna Cum Laude
    Skills
    • Training
    • Conference Organization
    • Microsoft Office Suite
    • Non-profit management
    Activities and Honors
    • Urban Leadership Foundation of Colorado-Alum
    • Chamber Connect, Colorado Black Chamber of Commerce-Participant
    • Denver Center for the Performing Arts- Professional Advisory Board
    • Board Member PeaceJam Foundation- Mentor and Curriculum Advisor 
    " 63391085,TEACHER,"Excellent communication, multi-tasking, leadership, computer skills, Windows, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research, administrative support, budgets, contracts, database, financial reports, grants, lesson planning, meetings, payroll, record keeping, recruiting, scheduling, teaching","Master of Science: Education, Liberty University, Bachelor of Science: Behavioral Science, Bluefield College","Teacher, Teacher, Office Manager/Administrative Assistant, Student Services Assistant/Administrative Assistant, Business Manager/Travel Coordinator, Administrative Assistant"," TEACHER Professional Summary Looking for a position to use my strong passion for children's development, together with skills and experience that will enable me to make a significant difference. Also, to build a long-term career with opportunities for growth and to keep up with the cutting edge of the technologies. Qualifications Excellent communication and multi -tasking skills developed from previous experiences Excellent leadership skills, with the ability to take necessary actions in tasks when required Admirable work ethic Team player with exceptional communication skills Reliable, flexible and hard working Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research Experience Teacher 08/2013 to Current Company Name City , State Teach United States History, Civics, Geography, and English Language & Literature for Middle School. Plan, prepare and deliver lessons to a range of middle school classes. Conduct up to 5 classes in one day. Record and monitor student attendance. Mark work and give appropriate feedback to pupils. Devise and write new curriculum materials. Prepare pupils for external examinations, such as Stanford and SOL. Manage pupils' behavior in the classroom and on school premises. Administer examinations. Prepare coursework for students and the class. ​ Teacher 08/2009 to 06/2012 Company Name City , State Implemented instructional activities that contributed to a climate where students were actively engaged in meaningful learning experiences. Identified, selected, and modified instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs. Assisted in assessing changing curricular needs and offers plans for improvement. Maintained effective and efficient record keeping procedures. Provided a positive environment in which students were encouraged to be actively engaged in the learning process. Communicated effectively, both orally and in writing, with students, parents, and other professionals on a regular basis. Collaborated with peers to enhance the instructional environment. Displayed professional and ethical standards when dealing with students, parents, peers, and community. Office Manager/Administrative Assistant 03/2006 to 08/2009 Company Name City , State Provided administrative support to the Department Chair and 15 faculty members. Arranged Senior Thesis Defense schedules for seniors and publish the ones that passed with distinction. Edited and prepared semester schedules for faculty. Calculated GPA and prepare certificates for students graduating with honors. Trained and supervised work study students for the department. Provided detailed information for parents and students inquiring about majors, concentrations and minors within the Department of Philosophy & Religious Studies. Student Services Assistant/Administrative Assistant 08/2004 to 03/2006 Company Name City , State Processed admission applications to include tours of the site, a review of records and scheduling of placement IEP meeting. Maintained and scheduled annual IEP (Individual Education Program) and Triennial (Eligibility) meetings. Processed and distributed monthly related service reports, quarterly progress reports and report cards. Maintained all aspects of student records to ensure compliance with the Department of Education. Worked with all school divisions in the state of Virginia to provide information regarding VSDBM-H's facility and offer assistance in following the procedure when students were referred. Provided parents with information regarding the regulations governing Special Education Programs for Children with Disabilities in Virginia. Maintained a database with accurate disabilities, geographical information, class list, related services and state reportable information. Business Manager/Travel Coordinator 03/1996 to 06/2002 Company Name City , State Administered salary payments for contracted athletic staff and processed student payroll. Controlled and maintained all recruiting travel to and from campus, making sure NCAA guidelines were enforced. Prepared and distributed travel itineraries, manifest and directions for team travel, arranged travel via chartered flights or chartered bus by processing bids, traveled with teams to provide assistance with teams meals, outings and any last minute arrangements as needed. Compiled financial reports and managed travel budgets for 46 teams. Processed all game competition contracts and processed invoices for payment thereafter. Administrative Assistant 09/1993 to 03/1996 Company Name City , State Provided administrative support to the Assistant Dean, School of Technology. Processed time sheets for thirty-five work study and graduate students. Interpreted departmental criteria for scholarships and grants offered via School of Technology and disbursed accordingly after verification using the AIS (Administrative Information System) and SIS (Student Information System). Organized and schedule summer interns. Education Master of Science : Education 2017 Liberty University City , State Bachelor of Science : Behavioral Science May, 2009 Bluefield College City , State Skills Administrative, administrative support, budgets, communication skills, Excellent communication, contracts, database, financial reports, grants, leadership skills, lesson plan, materials, meetings, Excel, Outlook, PowerPoint, Windows, Microsoft Word, multi -tasking, Internet research, payroll, Philosophy, Policies, progress, QuickBooks, record keeping, recruiting, scheduling, teacher, Team player ","
    TEACHER
    Professional Summary
    Looking for a position to use my strong passion for children's development, together with skills and experience that will enable me to make a significant difference. Also, to build a long-term career with opportunities for growth and to keep up with the cutting edge of the technologies.
    Qualifications
    • Excellent communication and multi -tasking skills developed from previous experiences
    • Excellent leadership skills, with the ability to take necessary actions in tasks when required
    • Admirable work ethic
    • Team player with exceptional communication skills
    • Reliable, flexible and hard working
    • Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research
    Experience
    Teacher 08/2013 to Current Company Name City , State
    • Teach United States History, Civics, Geography, and English Language & Literature for Middle School.
    • Plan, prepare and deliver lessons to a range of middle school classes. Conduct up to 5 classes in one day.
    • Record and monitor student attendance.
    • Mark work and give appropriate feedback to pupils.
    • Devise and write new curriculum materials.
    • Prepare pupils for external examinations, such as Stanford and SOL.
    • Manage pupils' behavior in the classroom and on school premises.
    • Administer examinations.
    • Prepare coursework for students and the class.
    ​
    Teacher 08/2009 to 06/2012 Company Name City , State
    • Implemented instructional activities that contributed to a climate where students were actively engaged in meaningful learning experiences.
    • Identified, selected, and modified instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs.
    • Assisted in assessing changing curricular needs and offers plans for improvement.
    • Maintained effective and efficient record keeping procedures.
    • Provided a positive environment in which students were encouraged to be actively engaged in the learning process.
    • Communicated effectively, both orally and in writing, with students, parents, and other professionals on a regular basis.
    • Collaborated with peers to enhance the instructional environment.
    • Displayed professional and ethical standards when dealing with students, parents, peers, and community.
    Office Manager/Administrative Assistant 03/2006 to 08/2009 Company Name City , State
    • Provided administrative support to the Department Chair and 15 faculty members.
    • Arranged Senior Thesis Defense schedules for seniors and publish the ones that passed with distinction.
    • Edited and prepared semester schedules for faculty.
    • Calculated GPA and prepare certificates for students graduating with honors.
    • Trained and supervised work study students for the department.
    • Provided detailed information for parents and students inquiring about majors, concentrations and minors within the Department of Philosophy & Religious Studies.
    Student Services Assistant/Administrative Assistant 08/2004 to 03/2006 Company Name City , State
    • Processed admission applications to include tours of the site, a review of records and scheduling of placement IEP meeting.
    • Maintained and scheduled annual IEP (Individual Education Program) and Triennial (Eligibility) meetings.
    • Processed and distributed monthly related service reports, quarterly progress reports and report cards.
    • Maintained all aspects of student records to ensure compliance with the Department of Education.
    • Worked with all school divisions in the state of Virginia to provide information regarding VSDBM-H's facility and offer assistance in following the procedure when students were referred.
    • Provided parents with information regarding the regulations governing Special Education Programs for Children with Disabilities in Virginia.
    • Maintained a database with accurate disabilities, geographical information, class list, related services and state reportable information.
    Business Manager/Travel Coordinator 03/1996 to 06/2002 Company Name City , State


    • Administered salary payments for contracted athletic staff and processed student payroll.
    • Controlled and maintained all recruiting travel to and from campus, making sure NCAA guidelines were enforced.
    • Prepared and distributed travel itineraries, manifest and directions for team travel, arranged travel via chartered flights or chartered bus by processing bids, traveled with teams to provide assistance with teams meals, outings and any last minute arrangements as needed.
    • Compiled financial reports and managed travel budgets for 46 teams.
    • Processed all game competition contracts and processed invoices for payment thereafter.
    Administrative Assistant 09/1993 to 03/1996 Company Name City , State
    • Provided administrative support to the Assistant Dean, School of Technology.
    • Processed time sheets for thirty-five work study and graduate students.
    • Interpreted departmental criteria for scholarships and grants offered via School of Technology and disbursed accordingly after verification using the AIS (Administrative Information System) and SIS (Student Information System).
    • Organized and schedule summer interns.
    Education
    Master of Science : Education 2017 Liberty University City , State
    Bachelor of Science : Behavioral Science May, 2009 Bluefield College City , State
    Skills
    Administrative, administrative support, budgets, communication skills, Excellent communication, contracts, database, financial reports, grants, leadership skills, lesson plan, materials, meetings, Excel, Outlook, PowerPoint, Windows, Microsoft Word, multi -tasking, Internet research, payroll, Philosophy, Policies, progress, QuickBooks, record keeping, recruiting, scheduling, teacher, Team player
    " 23939133,TEACHER,"Child care, Family servicing, Conferences, First aid, Instructing, Lesson plans, Directing, Meetings, Mental Health, Management information system, Policies, Program evaluation, Progress, Protocols, Maintain records, Recruitment, Safety, Staff development, Supervising, Teaching, Computing","South West College, Child Development, University of Jos, English Language, Bachelor of Arts","Teacher, Home Visitor, Youth Counselor/Family Support Specialist, Program worker"," TEACHER Summary Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004. Received a Certificate of Completion at Los Angeles Southwest College. Experience Teacher 08/2014 to Current Company Name City , State Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Promote family engagement in the child's education and well being. Provide training and guidance for parent and other classroom volunteers. Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year. Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement. Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed. Carry out authorized emergency and safety procedures and administer first aid. Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations. Home Visitor 09/2008 to 06/2014 Company Name City , State Identified, recruited and enrolled families for participation in the HS Program. Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week. Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month. Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals. Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned. Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State Recruit and enroll families into the program. Developed and maintained meaningful, productive relationships with providers and families. Secure informed consent for family participation in program evaluation. Conduct periodic home visits to assess family resources and needs. Refer and link children and parents to needed services. Maintain enrollment throughout the program year through various recruitment strategies. Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families. Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children. Collaborate with staff to facilitate children's transitions. Assist with outreach to families and recruitment of infants and children with disabilities into the program. Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed. Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom. In collaboration with the classroom teacher, implement protocols to follow up on. Program worker 06/2002 to 09/2004 Company Name State Assist the program director in supervising and instructing youths at the program. Ensure that health information are up to date. Maintain proper control in a suitable and safe environment in assigned areas. Participates in staff development and trainings. Maintain records and document services in a timely manner. Enter service data into management information system. Participate in the local and statewide evaluation, and ensure compliance with the state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings. Prepare periodic progress reports (weekly, monthly as required. Education Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing. ","
    TEACHER
    Summary

    Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization.

    Highlights

    Detail oriented

    Skilled multi-tasker

    Deadline- driven

    Fast Learner

    Culturally sensitive

    Effective communicator
    Accomplishments
    • Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004.

    • Received a Certificate of Completion at Los Angeles Southwest College.
    Experience
    Teacher 08/2014 to Current Company Name City , State
    • Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development.
    • Promote family engagement in the child's education and well being.
    • Provide training and guidance for parent and other classroom volunteers.
    • Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year.
    • Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement.
    • Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations.
    • Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed.
    • Carry out authorized emergency and safety procedures and administer first aid.
    • Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations.
    Home Visitor 09/2008 to 06/2014 Company Name City , State
    • Identified, recruited and enrolled families for participation in the HS Program.
    • Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week.
    • Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month.
    • Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals.
    • Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned.
    Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State
    • Recruit and enroll families into the program.
    • Developed and maintained meaningful, productive relationships with providers and families.
    • Secure informed consent for family participation in program evaluation.
    • Conduct periodic home visits to assess family resources and needs.
    • Refer and link children and parents to needed services.
    • Maintain enrollment throughout the program year through various recruitment strategies.
    • Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families.
    • Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children.
    • Collaborate with staff to facilitate children's transitions.
    • Assist with outreach to families and recruitment of infants and children with disabilities into the program.
    • Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed.
    • Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom.
    • In collaboration with the classroom teacher, implement protocols to follow up on.
    Program worker 06/2002 to 09/2004 Company Name State
    • Assist the program director in supervising and instructing youths at the program.
    • Ensure that health information are up to date.
    • Maintain proper control in a suitable and safe environment in assigned areas.
    • Participates in staff development and trainings.
    • Maintain records and document services in a timely manner.
    • Enter service data into management information system.
    • Participate in the local and statewide evaluation, and ensure compliance with the state policies.
    • Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings.
    • Prepare periodic progress reports (weekly, monthly as required.
    Education
    Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America
    Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria
    Skills

    Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing.

    " 96547039,TEACHER,"CPR, Creative thinking, First Aid, Problem Solver, Team player, Time Management","C.D.A - Child Development Associate, Seattle Central Community College, BA: Elementary Education / Special Needs, Grand Canyon University","Teacher, Baggage Supervisor, Lead Volunteer"," TEACHER Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.[Job Title] capable of remaining calm under pressure while continuing to keep the preschool setting light and playful. Will work hard to identify and communicate behavioral and educational issues.Open-minded [Job Title] talented at incorporating a blend of traditional and progressive techniques into daily activities. Facilitates clear communication between children, parents and fellow staff.Creative preschool teacher adept at continually implementing current trends in early childhood curriculum.Early Childhood Teacher specializing in child psychology and development. Recognizes the importance of the parent-child bond and believes in regularly communicating with each parent. Highlights CPR First Aid Certificate Problem Solver Time Management Creative thinking Team player Certified in Early Childhood Education Conflict resolution techniques Training in food handling preparation Calm and patient Experience 08/2013 to 01/2016 Teacher Company Name － City , State Supervise 3-5 year old children. Setup small group and outdoor activities. Maintain paper work for parent - teacher conference. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems. 09/2008 to 06/2013 Teacher Company Name － City , State Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 08/2007 to 03/2011 Baggage Supervisor Company Name － City , State Manage and maintain baggage delivery to airplanes. Ensure safety around all arrival and departure of flights. Make end of shift reports to management team. 03/2004 to 09/2007 Teacher Company Name － City , State Teach age level activities. Maintain security. Schedule weekly plans for class. Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes. 03/2015 to 01/2016 Lead Volunteer Company Name － City , State Volunteer of the Month. Assist various ministries as needed. AM33 leader and weekly phone caller. Education 6/1996 C.D.A - Child Development Associate Seattle Central Community College － City , State Emphasis in Child DevelopmentContinuing education in Early Childhood EducationChild Abuse Awareness training Present BA : Elementary Education / Special Needs Grand Canyon University － City , State Elementary Education / Special NeedsElementary Education coursework Skills CPR, Creative thinking, delivery, First Aid, policies, Problem Solver, safety, teacher, Team player, phone, Time Management ","
    TEACHER
    Summary

    Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.[Job Title] capable of remaining calm under pressure while continuing to keep the preschool setting light and playful. Will work hard to identify and communicate behavioral and educational issues.Open-minded [Job Title] talented at incorporating a blend of traditional and progressive techniques into daily activities. Facilitates clear communication between children, parents and fellow staff.Creative preschool teacher adept at continually implementing current trends in early childhood curriculum.Early Childhood Teacher specializing in child psychology and development. Recognizes the importance of the parent-child bond and believes in regularly communicating with each parent.

    Highlights
    • CPR First Aid Certificate
    • Problem Solver
    • Time Management
    • Creative thinking
    • Team player

    Certified in Early Childhood Education

    Conflict resolution techniques

    Training in food handling preparation

    Calm and patient
    Experience
    08/2013 to 01/2016
    Teacher Company Name － City , State
    • Supervise 3-5 year old children.
    • Setup small group and outdoor activities.
    • Maintain paper work for parent - teacher conference.
    • Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
    09/2008 to 06/2013
    Teacher Company Name － City , State
    • Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes.
    08/2007 to 03/2011
    Baggage Supervisor Company Name － City , State
    • Manage and maintain baggage delivery to airplanes.
    • Ensure safety around all arrival and departure of flights.
    • Make end of shift reports to management team.
    03/2004 to 09/2007
    Teacher Company Name － City , State
    • Teach age level activities.
    • Maintain security.
    • Schedule weekly plans for class.

    Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes.
    03/2015 to 01/2016
    Lead Volunteer Company Name － City , State
    • Volunteer of the Month.
    • Assist various ministries as needed.
    • AM33 leader and weekly phone caller.
    Education
    6/1996
    C.D.A - Child Development Associate Seattle Central Community College － City , State

    Emphasis in Child DevelopmentContinuing education in Early Childhood EducationChild Abuse Awareness training
    Present
    BA : Elementary Education / Special Needs Grand Canyon University － City , State

    Elementary Education / Special NeedsElementary Education coursework
    Skills

    CPR, Creative thinking, delivery, First Aid, policies, Problem Solver, safety, teacher, Team player, phone, Time Management

    " 22807104,TEACHER,"Retail inventory management, Exceptional leader, Accurate cash handling, Conflict resolution skills, Store opening and closing procedures, Team-oriented, Store operations, Sales professional, Outstanding communication skills, Reliable, Flexible schedule","Associates: Nursing, Nursing English, Mathematics and Accounting, ECU, High School Diploma: James B. Hunt High School","Teacher, Assistant Manager, Cashier"," TEACHER Summary Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Assistant Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable Assistant Manager with 5 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Highlights Retail inventory management Exceptional leader Accurate cash handling Conflict resolution skills Store opening and closing procedures Team-oriented Store operations Sales professional Outstanding communication skills Reliable Flexible schedule Accomplishments Promoted to Assistant Manager after 7 months in the cashier/service leader Awarded ""Great. Customer Service Award"" in 2015.position.Developed and implemented new loss prevention. methods which resulted in a reduction in shrinkage rates. Experience Teacher August 2008 to June 2009 Company Name Assistant Manager January 2010 to Current Company Name － State Managed classrooms of 10 to 20 students during the absence of assigned teachers. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Employed a broad range of instructional techniques to retain student interest and maximize learning. Took appropriate disciplinary measures when students misbehaved. Worked outside normal hours to be available to answer parent and student questions. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Escorted children on outings and trips to local parks and zoos. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase Transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers. Cashier July 2014 to Current Company Name － State Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Prepared items according to written or verbal orders, working on several different orders simultaneously. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Weighed food to determine correct pricing. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Education Associates : Nursing, Nursing English, Mathematics and Accounting , 2019 ECU － City , State , USA GPA: GPA: 2 Nursing, Nursing GPA: 2 English, Mathematics and Accounting Training course in Microsoft Excel and Word. Coursework included English, Mathematics and Accounting. Wilson Technical Community College － State , USA High School Diploma : 2009 James B. Hunt High School － State , USA GPA: GPA: 3.6 GPA: 3.6 Skills Accounting, approach, attention to detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer satisfaction, customer service, documentation, English, fat, health and safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge of store, Retail, Sales, tables, teaching, tops, written ","
    TEACHER
    Summary
    Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Assistant Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable Assistant Manager with 5 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
    Highlights
    • Retail inventory management Exceptional leader
    • Accurate cash handling Conflict resolution skills
    • Store opening and closing procedures Team-oriented
    • Store operations Sales professional
    • Outstanding communication skills Reliable
    • Flexible schedule
    Accomplishments
    • Promoted to Assistant Manager after 7 months in the cashier/service leader Awarded ""Great.
    • Customer Service Award"" in 2015.position.Developed and implemented new loss prevention.
    • methods which resulted in a reduction in shrinkage rates.
    Experience
    Teacher
    August 2008 to June 2009     Company Name
    Assistant Manager
    January 2010 to Current     Company Name － State
    • Managed classrooms of 10 to 20 students during the absence of assigned teachers.
    • Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
    • Established clear objectives for all lessons, units and projects.
    • Set and communicated ground rules for the classroom based on respect and personal responsibility.
    • Tutored children individually and in small groups to help them with difficult subjects.
    • Taught after-school and summer enrichment programs.
    • Established positive relationships with students, parents, fellow teachers and school administrators.
    • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Took appropriate disciplinary measures when students misbehaved.
    • Worked outside normal hours to be available to answer parent and student questions.
    • Disciplined children and recommended other measures to correct behavior.
    • Carefully monitored children's play activities.
    • Escorted children on outings and trips to local parks and zoos.
    • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
    • Prevented store losses using awareness, attention to detail and integrity.
    • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
    • Achieved high sales percentage with consultative, value-focused customer service approach.
    • Cross-trained and provided back-up for other customer service representatives when needed.
    • Computed accurate sales prices for purchase Transactions.
    • Worked as a team member performing cashier duties, product assistance and cleaning.
    • Assessed customer needs and responded to questions.
    • Cleaned and straightened work area.
    • Issued receipts for purchases and gifts.
    • Bagged merchandise by following standard procedures.
    • Organized register supplies.
    • Worked with customer service to resolve issues.
    • Unboxed new merchandise.
    • Rotated stock to maintain freshness.
    • Updated register logs.
    • Operated cash register with proficiency.
    • Provided professional and courteous service at all times.
    • Worked overtime shifts during busy periods.
    • Placed special orders and called other stores to find desired items.
    • Recommended merchandise based on customer needs.
    • Operated a cash register to process cash, check and credit card transactions.
    • Administered all point of sale opening and closing procedures.
    • Replenished floor stock and processed shipments to ensure product availability for customers.
    Cashier
    July 2014 to Current     Company Name － State
    • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
    • Took necessary steps to meet customer needs and effectively resolve food or service issues.
    • Recorded customer orders and repeated them back in a clear, understandable manner.
    • Promptly reported complaints to a member of the management team.
    • Correctly received orders, processed payments and responded appropriately to guest concerns.
    • Served fresh, hot food with a smile in a timely manner.
    • Communicated clearly and positively with co-workers and management.
    • Resolved guest complaints promptly and professionally.
    • Served orders to customers at windows, counters and tables.
    • Cut and chopped food items and cooked on a grill or in fryers.
    • Packaged menu items into bags or trays and placed drink orders into carriers.
    • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
    • Accurately measured ingredients required for specific food items.
    • Prepared and served beverages such as coffee, tea and fountain drinks.
    • Properly portioned and packaged take-out foods for customers.
    • Quickly and efficiently processed payments and made accurate change.
    • Mastered Point of Sale (POS) computer system for automated order taking.
    • Carefully maintained sanitation, health and safety standards in all work areas.
    • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
    • Frequently washed and sanitized hands, food areas and food preparation tools.
    • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
    • Cleaned food preparation areas, cooking surfaces, and utensils.
    • Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
    • Followed all established restaurant practices and procedures.
    • Worked well with teammates and openly invited coaching from the management team.
    • Took initiative to find extra tasks when scheduled duties were completed.
    • Quickly unloaded product shipments and stocked freezers.
    • Prepared items according to written or verbal orders, working on several different orders simultaneously.
    • Assessed customer needs and responded to questions.
    • Cleaned and straightened work area.
    • Issued receipts for purchases and gifts.
    • Organized register supplies.
    • Worked with customer service to resolve issues.
    • Weighed food to determine correct pricing.
    • Operated cash register with proficiency.
    • Maintained gift certificate documentation.
    • Provided professional and courteous service at all times.
    Education
    Associates : Nursing, Nursing English, Mathematics and Accounting , 2019 ECU － City , State , USA GPA: GPA: 2 Nursing, Nursing GPA: 2 English, Mathematics and Accounting
    Training course in Microsoft Excel and Word. Coursework included English, Mathematics and Accounting. Wilson Technical Community College － State , USA
    High School Diploma : 2009 James B. Hunt High School － State , USA GPA: GPA: 3.6 GPA: 3.6
    Skills
    Accounting, approach, attention to detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer satisfaction, customer service, documentation, English, fat, health and safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge of store, Retail, Sales, tables, teaching, tops, written
    " 23628651,TEACHER,"academic, Photoshop, advertising, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website","M.D, Educational Leadership, Concordia University, Bachelor of Business, Marketing El Paso, University of Texas","Teacher, Kindergarten Bilingual Teacher, Sales and Marketing/PR Manager"," TEACHER Executive Profile Passionate, creative leader with more than 5 years experience spearheading special events, projects, and initiatives in corporate and educational settings. Strong oral and written communication skills in English and Spanish which establish and maintain key working relationships across audiences. Effective trainer/presenter of programs and initiatives for administration, colleagues, and students. Enthusiastic people person with the ability to inspire, influence, and motivate others to be innovators and supporters of constant positive change. Skill Highlights Professional Experience Teacher Jul 2005 to Current Company Name － City , State Current assignment: 4th grade Bilingual Teacher. Produced academic achievements every year with 90-100% passing in all content areas. Produced an 80% exceeding progress Mathematics and a 30% exceeding progress performance in Reading for the 2013-2014 school year serving a Bilingual-Special Education class. Served as a Foro Abierto consultant, a Spanish Reading First educational program. Major role player in many school initiatives and committees such as PBIS, Partners in Education, Robotics Camp, PLTW, and Vertical Alignment teams. Invited to present as a spokesperson for Lujan Chavez at the Region 19-PBIS 2012-2013 Border Conference and after that presented alongside team every year in annual PBIS conferences. Presenter alongside our PBIS team at the annual Region 19-PBIS Conference. Helped launch Robotics Elementary Camp and served as spokesperson for the parents assembly on the last day of camp responding to district and media questions. Launched and have executed an annual talent show since 2008 which results in a positive, energetic event that celebrates our year-long efforts as a school. Kindergarten Bilingual Teacher Aug 2003 to May 2005 Company Name － City , State Responsible for a self-contained kindergarten bilingual classroom for the 2004-2005 school year. Responsible for a team teaching kindergarten bilingual classroom for the 2003-2004 school year. Participated as cultural liaison and secretary board member of PTA for the 2004-2005 school. year. Sales and Marketing/PR Manager Mar 1999 to Sep 2002 Company Name － City , State Responsible for assisting director of sales in expanding the corporate market during 2000. Promoted to corporate sales manager within five months. Revived a relationship with Border Patrol government account which produced an additional 44,000 revenue in August of 2000. Promoted to groups sales manager in February of 2001 to develop an under-producing non-corporate market. Analyzed, reinvented, and executed a new marketing plan for the Mexican National market, which resulted in $35,000 revenue in weekend business from Mexico during 2001. Met and exceeded sales goals for 2001 in future business for 2002 and booked over $295,000 in future business for 2003. Major role player in the increasing of market share by 11% over previous year, moving from #5 of 8 to #1 of 8 in competitive set. Increased RevPAR by 10.7% over previous year, moving from 5 of 8 to #3 of 8 in competitive set. Averaged an annual 107% market penetration in 2001. Launched advertising campaign to include direct mail, marketing packages for website, and radio spots to promote hotel in Chihuahua and El Paso. Performed quarterly visits to maintain public relations with key players in the Mexican National Conventions and Visitors Bureau in Chihuahua, Mexico. Joined ""Viva El Paso"", Southwest Airlines, and local radio stations to plan and deliver an annual event that marketed El Paso as a destination site within Texas and Arizona. Education M.D , Educational Leadership 2015 Concordia University － City , State Educational Leadership Bachelor of Business , Marketing El Paso 1999 University of Texas － City , State , USA Marketing El Paso Personal Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. Skills academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website Additional Information Additional Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. (former supervisor) ","
    TEACHER
    Executive Profile
    Passionate, creative leader with more than 5 years experience spearheading special events, projects, and initiatives in corporate and educational settings. Strong oral and written communication skills in English and Spanish which establish and maintain key working relationships across audiences. Effective trainer/presenter of programs and initiatives for administration, colleagues, and students. Enthusiastic people person with the ability to inspire, influence, and motivate others to be innovators and supporters of constant positive change.
    Skill Highlights
    Professional Experience
    Teacher Jul 2005 to Current
    Company Name － City , State
    • Current assignment: 4th grade Bilingual Teacher.
    • Produced academic achievements every year with 90-100% passing in all content areas.
    • Produced an 80% exceeding progress Mathematics and a 30% exceeding progress performance in Reading for the 2013-2014 school year serving a Bilingual-Special Education class.
    • Served as a Foro Abierto consultant, a Spanish Reading First educational program.
    • Major role player in many school initiatives and committees such as PBIS, Partners in Education, Robotics Camp, PLTW, and Vertical Alignment teams.
    • Invited to present as a spokesperson for Lujan Chavez at the Region 19-PBIS 2012-2013 Border Conference and after that presented alongside team every year in annual PBIS conferences.
    • Presenter alongside our PBIS team at the annual Region 19-PBIS Conference.
    • Helped launch Robotics Elementary Camp and served as spokesperson for the parents assembly on the last day of camp responding to district and media questions.
    • Launched and have executed an annual talent show since 2008 which results in a positive, energetic event that celebrates our year-long efforts as a school.
    Kindergarten Bilingual Teacher Aug 2003 to May 2005
    Company Name － City , State
    • Responsible for a self-contained kindergarten bilingual classroom for the 2004-2005 school year.
    • Responsible for a team teaching kindergarten bilingual classroom for the 2003-2004 school year.
    • Participated as cultural liaison and secretary board member of PTA for the 2004-2005 school.
    • year.
    Sales and Marketing/PR Manager Mar 1999 to Sep 2002
    Company Name － City , State
    • Responsible for assisting director of sales in expanding the corporate market during 2000.
    • Promoted to corporate sales manager within five months.
    • Revived a relationship with Border Patrol government account which produced an additional 44,000 revenue in August of 2000.
    • Promoted to groups sales manager in February of 2001 to develop an under-producing non-corporate market.
    • Analyzed, reinvented, and executed a new marketing plan for the Mexican National market, which resulted in $35,000 revenue in weekend business from Mexico during 2001.
    • Met and exceeded sales goals for 2001 in future business for 2002 and booked over $295,000 in future business for 2003.
    • Major role player in the increasing of market share by 11% over previous year, moving from #5 of 8 to #1 of 8 in competitive set.
    • Increased RevPAR by 10.7% over previous year, moving from 5 of 8 to #3 of 8 in competitive set.
    • Averaged an annual 107% market penetration in 2001.
    • Launched advertising campaign to include direct mail, marketing packages for website, and radio spots to promote hotel in Chihuahua and El Paso.
    • Performed quarterly visits to maintain public relations with key players in the Mexican National Conventions and Visitors Bureau in Chihuahua, Mexico.
    • Joined ""Viva El Paso"", Southwest Airlines, and local radio stations to plan and deliver an annual event that marketed El Paso as a destination site within Texas and Arizona.
    Education
    M.D , Educational Leadership 2015 Concordia University － City , State Educational Leadership
    Bachelor of Business , Marketing El Paso 1999 University of Texas － City , State , USA Marketing El Paso
    Personal Information
    I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso.
    Skills
    academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website
    Additional Information
    • Additional Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso.
    • (former supervisor)
    " 29486525,TEACHER,"administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written","Bachelor of Science: Chemistry, University of Montevallo","Teacher, Science Teacher, Chemistry Teacher, Mathematics Teacher"," TEACHER Summary Seasoned instructor bringing 27.5 years experience teaching chemistry, physics and mathematics. Knowledgeable about finding new ways to keep students engaged in the material. Creative lesson planner who excels at motivating and inspiring students. Highlights In-depth knowledge of Texas state standards IEPs knowledge (TEKS) Core competencies Texas Teaching Certificate Behavior management techniques Motivated to help others Flexible and adaptable Experience Teacher August 1994 to June 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Attended [number] staff meetings each month and served on the Site Base Committee. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques during tests. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Selected textbooks, equipment and other instructional materials. Science Teacher August 1987 to July 1993 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 1 to 5 students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Created lesson plans in line with school curriculum standards. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Chemistry Teacher August 1985 to June 1986 Company Name Established clear objectives for all lessons, units and projects. Managed classrooms of 15 to 25 high school students. Adapted teaching methods and materials to meet students' varying needs. Employed a broad range of instructional techniques to retain student interest and maximize learning. Taught students to utilize problem solving methodology and techniques. Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Identified areas of weakness with individual students and tailored lessons accordingly. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Acted as a positive role model for students and colleagues. Mathematics Teacher September 2014 to December 2014 Company Name － City , State Established clear objectives for all lessons, units and projects. Managed classrooms of 10 to 22 high school students. Adapted teaching methods and materials to meet students' varying needs. Encouraged students to persevere with challenging tasks. Taught students to utilize problem solving methodology and techniques during tests. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered and graded tests in order to evaluate students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Education Bachelor of Science : Chemistry , 1985 University of Montevallo － City , State Chemistry Skills administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written ","
    TEACHER
    Summary
    Seasoned instructor bringing 27.5 years experience teaching chemistry, physics and mathematics. Knowledgeable about finding new ways to keep students engaged in the material. Creative lesson planner who excels at motivating and inspiring students.
    Highlights
    In-depth knowledge of Texas state standards IEPs knowledge (TEKS) Core competencies Texas Teaching Certificate Behavior management techniques Motivated to help others Flexible and adaptable
    Experience
    Teacher
    August 1994 to June 2014     Company Name － City , State
    • Established clear objectives for all lessons, units and projects.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Encouraged students to persevere with challenging tasks.
    • Attended [number] staff meetings each month and served on the Site Base Committee.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Taught students to utilize problem solving methodology and techniques during tests.
    • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
    • Created lesson plans in line with state curriculum and school curriculum standards.
    • Identified areas of weakness with individual students and tailored lessons accordingly.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
    • Developed, administered and graded tests in order to evaluate students' progress.
    • Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
    • Acted as a positive role model for students and colleagues.
    • Selected textbooks, equipment and other instructional materials.
    Science Teacher
    August 1987 to July 1993     Company Name
    • Established clear objectives for all lessons, units and projects.
    • Managed classrooms of 1 to 5 students.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Taught students to utilize problem solving methodology and techniques.
    • Created lesson plans in line with school curriculum standards.
    • Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.
    • Identified areas of weakness with individual students and tailored lessons accordingly.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records.
    • Developed, administered and graded tests in order to evaluate students' progress.
    • Acted as a positive role model for students and colleagues.
    Chemistry Teacher
    August 1985 to June 1986     Company Name
    • Established clear objectives for all lessons, units and projects.
    • Managed classrooms of 15 to 25 high school students.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Employed a broad range of instructional techniques to retain student interest and maximize learning.
    • Taught students to utilize problem solving methodology and techniques.
    • Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
    • Created lesson plans in line with state curriculum and school curriculum standards.
    • Identified areas of weakness with individual students and tailored lessons accordingly.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
    • Developed, administered and graded tests in order to evaluate students' progress.
    • Acted as a positive role model for students and colleagues.
    Mathematics Teacher
    September 2014 to December 2014     Company Name － City , State
    • Established clear objectives for all lessons, units and projects.
    • Managed classrooms of 10 to 22 high school students.
    • Adapted teaching methods and materials to meet students' varying needs.
    • Encouraged students to persevere with challenging tasks.
    • Taught students to utilize problem solving methodology and techniques during tests.
    • Created lesson plans in line with state curriculum and school curriculum standards.
    • Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
    • Graded student work and kept careful records of grades.
    • Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
    • Developed, administered and graded tests in order to evaluate students' progress.
    • Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
    • Acted as a positive role model for students and colleagues.
    Education
    Bachelor of Science : Chemistry , 1985 University of Montevallo － City , State Chemistry
    Skills
    administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written
    " 22510753,TEACHER,"Microsoft Office, Teaching Strategies GOLD, CDA-Infants & Toddlers, Maryland Child Care Credential, PCS Web, Leadership skills, Time management skills, Verbal communication skills, Organizational skills, Teamwork skills, Teaching skills, Resourcefulness, Patience, Responsibility, Reliability, Determination, Multi-Tasking, Basic clerical knowledge","M.Ed: Educational Leadership, Concordia University, B.A: Sociology, University of Maryland Eastern Shore","Teacher, Teacher, Security and Property Clerk, Office Automation Clerk"," TEACHER Summary Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development, coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills. Highlights Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher, Access) Teaching Strategies GOLD CDA-Infants & Toddlers Maryland Child Care Credential PCS Web Leadership skills Time management skills Verbal communication skills Organizational skills Teamwork skills Teaching skills Resourcefulness Patience Responsibility Reliability Determination Multi-Tasking Basic clerical knowledge Reliable Experience Teacher 01/2014 to Current Company Name City , State Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend staff meetings, and serve on committees as required. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Offered detailed daily reports that outlined each child's activities. Read stories to the children and taught them painting, drawing and crafts. Incorporated music and art activities to encourage creativity and expression. Teacher 01/2008 to 01/2014 Company Name Escorted children on outings and trips to local parks and zoos. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend staff meetings, and serve on committees as required. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Offered detailed daily reports that outlined each child's activities. Read stories to the children and taught them painting, drawing and crafts. Incorporated music and art activities to encourage creativity and expression. Security and Property Clerk 01/2007 to 01/2007 Company Name City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Office Automation Clerk 01/2006 to 01/2006 Company Name City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Education M.Ed : Educational Leadership May 2015 Concordia University City , State Educational Leadership B.A : Sociology 2011 University of Maryland Eastern Shore Princess City , State Sociology Skills arts, conferences, edit, facsimile, instruction, Leadership skills, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Multi-Tasking, office machines, Organizational skills, photocopiers, scanners, switch, teacher, Teaching, Teamwork, telephones, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops ","
    TEACHER
    Summary
    Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development, coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills.
    Highlights
    • Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher, Access)
    • Teaching Strategies GOLD
    • CDA-Infants & Toddlers
    • Maryland Child Care Credential
    • PCS Web
    • Leadership skills
    • Time management skills
    • Verbal communication skills
    • Organizational skills
    • Teamwork skills
    • Teaching skills
    • Resourcefulness
    • Patience
    • Responsibility
    • Reliability
    • Determination
    • Multi-Tasking
    • Basic clerical knowledge
    • Reliable
    Experience
    Teacher 01/2014 to Current Company Name City , State
    • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
    • Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
    • Prepare materials and classrooms for class activities.
    • Establish and enforce rules for behavior, and procedures for maintaining order.
    • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
    • Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
    • Attend staff meetings, and serve on committees as required.
    • Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
    • Offered detailed daily reports that outlined each child's activities.
    • Read stories to the children and taught them painting, drawing and crafts.
    • Incorporated music and art activities to encourage creativity and expression.
    Teacher 01/2008 to 01/2014 Company Name
    • Escorted children on outings and trips to local parks and zoos.
    • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
    • Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
    • Prepare materials and classrooms for class activities.
    • Establish and enforce rules for behavior, and procedures for maintaining order.
    • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
    • Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
    • Attend staff meetings, and serve on committees as required.
    • Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
    • Offered detailed daily reports that outlined each child's activities.
    • Read stories to the children and taught them painting, drawing and crafts.
    • Incorporated music and art activities to encourage creativity and expression.
    Security and Property Clerk 01/2007 to 01/2007 Company Name City , State
    • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
    • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
    • Answer telephones, switch board, direct calls, and take messages.
    • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
    Office Automation Clerk 01/2006 to 01/2006 Company Name City , State
    • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
    • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
    • Answer telephones, switch board, direct calls, and take messages.
    • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
    Education
    M.Ed : Educational Leadership May 2015 Concordia University City , State

    Educational Leadership
    B.A : Sociology 2011 University of Maryland Eastern Shore Princess City , State

    Sociology
    Skills

    arts, conferences, edit, facsimile, instruction, Leadership skills, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Multi-Tasking, office machines, Organizational skills, photocopiers, scanners, switch, teacher, Teaching, Teamwork, telephones, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops

    " 21773106,TEACHER,"Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing","Master of Science: Counseling, Lindenwood University, Bachelor of Science: Education, McKendree College","Teacher, Coach, Teacher, Campus Security Officer, Supervisor, Loss Prevention Security Officer, Supervisor for Outdoor Living Department"," TEACHER Summary Teacher] with [11] years experience. Specialty areas include [Classroom Management, Behavioral Development, Motivating and Mentoring. Educating, Counseling and Teaching]. Core Qualifications Teaching - Behavioral/cognitive skills development Educating - Audio-visual aid implementation Mentoring - Positive atmosphere promotion Counseling - Age-appropriate lesson planning Classroom Management - Classroom discipline Core Discipline - Clear public speaking skills Managing classroom for diverse populations - Effective time management Active participation in [groups, plans, events] - Excellent reading comprehension Expertise in [curriculum focus] - Positive reinforcement Experience working special needs students - Behavior modification Motivating students Innovative lesson planning Tailoring curriculum plans Positive learning environment CPR certification Effective listening Differentiated instruction Student-centered learning Interpersonal skills Achievements Selected Head Teacher 2 consecutive years in a row. Selected as Centerville Elementary Union Rep for 2 consecutive years. Graduate of Lincoln Challenge Academy Mentoring training for at-risk youth. Above and Beyond Award from Accomplishments Served as Head middle school basketball coach for 8th grade students for 2 years. Served as Head basketball coach for 9th grade boys basketball for 7 years and assistant varsity basketball coach as well for 7 years. Helped more than 300 students reach their Individual Education Program goals. Chaperoned the 7th grade trip to Six Flags with 120 students. Served as Performing Arts Department Chair for 3 years. Served as supervisor of a day care that grew 45 percent under my supervision. Scott Main Exchange supervisor of the month 5 times. Experience Teacher July 2004 to June 2014 Company Name － City , State Instructed through lectures, discussions and demonstrations in Math, Science, Social Studies, Language Arts, Reading, Spelling. Assigned lessons and corrected homework. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Served on various committees and projects including Your Choice, Emergency Planning and Safe School. Facilitated activities that developed students' physical, emotional and social growth. Encouraged students to be understanding with others. Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs. Worked with an average of 30 students per class. Participated in ongoing staff training sessions. Coach August 2005 to February 2014 Company Name － City , State Coach Boys Freshmen Basketball. Coach Boys Middle School Basketball. Teacher January 2009 to January 2011 Company Name － City , State Creator of an After School Detention program to curb bad behavior and avoid out of school suspension. Serve as principal in building principals absence. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Technology Integration: Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Parent Communication: Regularly met with parents to discuss student issues and course weakness areas. Encourage and reward students for extra-curricular involvement in school based activities. Elected as a member of Building Leadership Committee. Achievement Award. Campus Security Officer March 2002 to April 2005 Company Name － City , State Patrol campus interior and exterior. Provide jump starts, break-ins, escorts, speeding tickets, parking violations, arrest people, take reports, answer phone calls. This school provided 24 hour campus security 365 days a year. Supervisor April 2001 to August 2002 Company Name － City , State Supervised a staff of 3. Scheduling staff hours and ordering products such as diapers, food, wipes, cleaning supplies. Scheduling trips to swimming pools, parks, picnics. Producing plays for the annual church performances. Writing reviews for staff and reports to the pastor of the church. Advertising for increased enrollment. Supervising kids when needed. Changing diapers, wiping noses, treating wounds, giving medicine as prescribed. Sending quarterly reports to donors and parents. Making daily contact with parents and filling out daily report cards for parents awareness. Loss Prevention Security Officer September 2000 to March 2002 Company Name － City , State Monitor sophisticated security system for signs of theft, waste, corruption, misappropriation of funds, personal escort for employees when needed or requested. Typing detailed reports for Management, MP's, Court, Base Commander's Office. Supervisor for Outdoor Living Department February 1998 to August 2000 Company Name － City , State Supervised staff of 7 sales associates in the outdoor living department of Scott AFB Main Exchange department. Responsible for scheduling staff, Giving appraisal reviews, ordering product, phasing out unsuccessful product, reporting to management. Inventory. Pulled and stacked pallets using order pickers, forklifts, reach trucks. Unloaded trucks of pallets of pavestones, rock, outdoor equipment. Education Master of Science : Counseling , 2012 Lindenwood University － City , State , U.S. GPA: Dean's List Bachelor of Science : Education , 2004 McKendree College － City , State , U.S. Interests Enjoy landscaping and working outdoors. Fishing. Conditioning. Weight Lifting. Reading. Researching. Working on cars. Attending sporting events of all kinds. Playing basketball, softball, racquetball. Watching movies.Performing Arts. Playing music. Building wealth. Skills Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing: Additional Information Community Involvement Intramural Organizer for After school youth basketball and flag football. Affiliations Chi Sigma Iota - Honor Society for Counseling. Lincoln Challenge Academy Mentor member. McKendree University Alumni Member Professional Affiliations Member of Chi Sigma Iota - a counseling fraternity for honors students. Lindenwood University 2012 St. Charles/Belleville, MO - IL, U.S. School Counseling M.A. School Counseling Member of Chi Sigma Iota - a counseling fraternity for honors students. Certifications CPR Certified Standard Teaching Certificate K-9 Self- Contained Middle School Lincoln Challenge Academy Mentor Member. ","
    TEACHER
    Summary
    Teacher] with [11] years experience. Specialty areas include [Classroom Management, Behavioral Development, Motivating and Mentoring. Educating, Counseling and Teaching]. Core Qualifications Teaching - Behavioral/cognitive skills development Educating - Audio-visual aid implementation Mentoring - Positive atmosphere promotion Counseling - Age-appropriate lesson planning Classroom Management - Classroom discipline Core Discipline - Clear public speaking skills Managing classroom for diverse populations - Effective time management Active participation in [groups, plans, events] - Excellent reading comprehension Expertise in [curriculum focus] - Positive reinforcement Experience working special needs students - Behavior modification Motivating students Innovative lesson planning Tailoring curriculum plans Positive learning environment CPR certification Effective listening Differentiated instruction Student-centered learning Interpersonal skills Achievements Selected Head Teacher 2 consecutive years in a row. Selected as Centerville Elementary Union Rep for 2 consecutive years. Graduate of Lincoln Challenge Academy Mentoring training for at-risk youth. Above and Beyond Award from
    Accomplishments

    Served as Head middle school basketball coach for 8th grade students for 2 years. Served as Head basketball coach for 9th grade boys basketball for 7 years and assistant varsity basketball coach as well for 7 years.


    Helped more than 300 students reach their Individual Education Program goals.


    Chaperoned the 7th grade trip to Six Flags with 120 students.


    Served as Performing Arts Department Chair for 3 years.


    Served as supervisor of a day care that grew 45 percent under my supervision.


    Scott Main Exchange supervisor of the month 5 times.

    Experience
    Teacher
    July 2004 to June 2014     Company Name － City , State
    • Instructed through lectures, discussions and demonstrations in Math, Science, Social Studies, Language Arts, Reading, Spelling.

    • Assigned lessons and corrected homework.

    • Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.

    • Served on various committees and projects including Your Choice, Emergency Planning and Safe School.

    • Facilitated activities that developed students' physical, emotional and social growth.

    • Encouraged students to be understanding with others.

    • Used the positive reinforcement method to redirect poor behavior.

    • Conducted small group and individual classroom activities with students based on differentiated learning needs.

    • Worked with an average of 30 students per class.

    • Participated in ongoing staff training sessions.
    Coach
    August 2005 to February 2014     Company Name － City , State
    • Coach Boys Freshmen Basketball.
    • Coach Boys Middle School Basketball.
    Teacher
    January 2009 to January 2011     Company Name － City , State
    • Creator of an After School Detention program to curb bad behavior and avoid out of school suspension.
    • Serve as principal in building principals absence.
    • Lesson Planning: Introduced new learning methods to ensure total comprehension for all students.
    • Technology Integration: Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.
    • Parent Communication: Regularly met with parents to discuss student issues and course weakness areas.
    • Encourage and reward students for extra-curricular involvement in school based activities.
    • Elected as a member of Building Leadership Committee.
    • Achievement Award.
    Campus Security Officer
    March 2002 to April 2005     Company Name － City , State

    Patrol campus interior and exterior. Provide jump starts, break-ins, escorts, speeding tickets, parking violations, arrest people, take reports, answer phone calls. This school provided 24 hour campus security 365 days a year.

    Supervisor
    April 2001 to August 2002     Company Name － City , State

    Supervised a staff of 3. Scheduling staff hours and ordering products such as diapers, food, wipes, cleaning supplies. Scheduling trips to swimming pools, parks, picnics. Producing plays for the annual church performances. Writing reviews for staff and reports to the pastor of the church. Advertising for increased enrollment. Supervising kids when needed. Changing diapers, wiping noses, treating wounds, giving medicine as prescribed. Sending quarterly reports to donors and parents. Making daily contact with parents and filling out daily report cards for parents awareness.
    Loss Prevention Security Officer
    September 2000 to March 2002     Company Name － City , State

    Monitor sophisticated security system for signs of theft, waste, corruption, misappropriation of funds, personal escort for employees when needed or requested. Typing detailed reports for Management, MP's, Court, Base Commander's Office.
    Supervisor for Outdoor Living Department
    February 1998 to August 2000     Company Name － City , State

    Supervised staff of 7 sales associates in the outdoor living department of Scott AFB Main Exchange department.


    Responsible for scheduling staff, Giving appraisal reviews, ordering product, phasing out unsuccessful product, reporting to management. Inventory.

    Pulled and stacked pallets using order pickers, forklifts, reach trucks. Unloaded trucks of pallets of pavestones, rock, outdoor equipment.
    Education
    Master of Science : Counseling , 2012 Lindenwood University － City , State , U.S. GPA: Dean's List
    Bachelor of Science : Education , 2004 McKendree College － City , State , U.S.
    Interests

    Enjoy landscaping and working outdoors. Fishing. Conditioning. Weight Lifting. Reading. Researching. Working on cars. Attending sporting events of all kinds. Playing basketball, softball, racquetball. Watching movies.Performing Arts. Playing music. Building wealth.

    Skills

    Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing:

    Additional Information
    • Community Involvement Intramural Organizer for After school youth basketball and flag football. Affiliations Chi Sigma Iota - Honor Society for Counseling. Lincoln Challenge Academy Mentor member. McKendree University Alumni Member
    Professional Affiliations

    Member of Chi Sigma Iota - a counseling fraternity for honors students. Lindenwood University 2012 St. Charles/Belleville, MO - IL, U.S. School Counseling M.A. School Counseling Member of Chi Sigma Iota - a counseling fraternity for honors students. Certifications CPR Certified Standard Teaching Certificate K-9 Self- Contained Middle School Lincoln Challenge Academy Mentor Member.

    " 34465087,TEACHER,"Strong organizational skills, Active listening skills, Seasoned in conflict resolution, Sharp problem solver, Courteous demeanor, Large cash/check deposits expert, Telecommunication skills, Markdown/promotional procedures, Store maintenance ability, Inventory control familiarity, Telephone inquiries specialist, Customer service expert, Invoice processing, Adaptive team player, Opening/closing procedures, Cash handling, Professional and friendly, Careful and active listener, Multi-tasking","Jones International University, Business, Associate of Arts","Teacher, Office Manager/Teacher"," TEACHER Career Overview Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Results-driven Office Manger with proven ability to establish rapport with clients.years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Large cash/check deposits expert Telecommunication skills Markdown/promotional procedures Store maintenance ability Inventory control familiarity Telephone inquiries specialist Customer service expert Invoice processing Adaptive team player Opening/closing procedures Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience Teacher 02/2012 to Current Company Name City , State Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Georgia regulated certifications..Offered stimulating curriculum that accommodated all learning styles.Led reading classes for preschool-aged children.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Communicated with children's parents and guardians about daily activities, behaviors and problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.Built stable, consistent and positive environment for 1-5 .-year old children. 13 years childcare experience. Office Manager/Teacher 08/1995 to 11/2008 Company Name City , State Managed team of [number] of professionals.Managed team of 20 professionals. Reduced and controlled expenses by implementing the Quick books program on the office computers.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Managed all company customer engagement campaigns.Increased conversion rates by 50% through various contests and promotions. Increased sales by 50% by launching the U TRI GOD marketing campaign.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Managed the in-house advertising program consisting of print and media collateral pieces.Created an , toddler area and preschool area of play within the school.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors,and meals.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Illinois regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Mailed parents quarterly educational assessments to show progression.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Made policy decisions in conjunction with daycare board.Sustained ideal staff-to-student ratio in center licensed for 50 children aged 2-14.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with centers policies, regulations, fees and curriculum.Participated in home visits, parent meetings and developmental screenings.Screened 300 children for enrollment over a period of 10 years.Communicated with children's parents and guardians about daily activities, behaviors and problems.Mediated talks between parents and teachers regarding disciplinary concerns.Made house calls and held one-on-one progress report sessions with parents after working hours.Maintained developmentally appropriate environment.Encouraged early literacy through read-aloud time and alphabet games.Supported children's emotional and social development by adapting communication tactics for differing client needs.Billed and managed 100 client accounts a year.Planned weekly menus for 50 children following nutritional and allergen guidelines.Built stable, consistent and positive environment for 2-14 year old children.Increased new enrollment and return enrollment by 20.Planned and implemented educational programs for 50 children.Managed operations of a 9000-square-foot childcare center licensed for 100 children.Trained 25 of U TRI GOD employees. Education Associate of Arts : Business Jones International University City , State Professional Affiliations Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006 Skills Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking ","
    TEACHER
    Career Overview

    Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Results-driven Office Manger with proven ability to establish rapport with clients.years client interface experience.

    Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

    Core Strengths
    • Strong organizational skills
    • Active listening skills
    • Seasoned in conflict resolution
    • Sharp problem solver
    • Courteous demeanor
    • Large cash/check deposits expert
    • Telecommunication skills
    • Markdown/promotional procedures
    • Store maintenance ability
    • Inventory control familiarity
    • Telephone inquiries specialist
    • Customer service expert
    • Invoice processing
    • Adaptive team player
    • Opening/closing procedures
    Accomplishments

    Customer Assistance  

    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

    Computed Data Reports  

    • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

    Customer Service  

    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

    Sales  

    • Consistently generated additional revenue through skilled sales techniques.

    Market Research  

    • Interviewed clients via market research surveys to identify product issues and customer needs.

    Customer Interface  

    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.

    Database Maintenance  

    • Assisted in the managing of the company database and verified, edited and modified members' information.
    Work Experience
    Teacher 02/2012 to Current Company Name City , State
    • Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Georgia regulated certifications..Offered stimulating curriculum that accommodated all learning styles.Led reading classes for preschool-aged children.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Communicated with children's parents and guardians about daily activities, behaviors and problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.Built stable, consistent and positive environment for 1-5 .-year old children. 13 years childcare experience.
    Office Manager/Teacher 08/1995 to 11/2008 Company Name City , State
    • Managed team of [number] of professionals.Managed team of 20 professionals. Reduced and controlled expenses by implementing the Quick books program on the office computers.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Managed all company customer engagement campaigns.Increased conversion rates by 50% through various contests and promotions. Increased sales by 50% by launching the U TRI GOD marketing campaign.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Managed the in-house advertising program consisting of print and media collateral pieces.Created an , toddler area and preschool area of play within the school.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors,and meals.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Illinois regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Mailed parents quarterly educational assessments to show progression.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Made policy decisions in conjunction with daycare board.Sustained ideal staff-to-student ratio in center licensed for 50 children aged 2-14.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with centers policies, regulations, fees and curriculum.Participated in home visits, parent meetings and developmental screenings.Screened 300 children for enrollment over a period of 10 years.Communicated with children's parents and guardians about daily activities, behaviors and problems.Mediated talks between parents and teachers regarding disciplinary concerns.Made house calls and held one-on-one progress report sessions with parents after working hours.Maintained developmentally appropriate environment.Encouraged early literacy through read-aloud time and alphabet games.Supported children's emotional and social development by adapting communication tactics for differing client needs.Billed and managed 100 client accounts a year.Planned weekly menus for 50 children following nutritional and allergen guidelines.Built stable, consistent and positive environment for 2-14 year old children.Increased new enrollment and return enrollment by 20.Planned and implemented educational programs for 50 children.Managed operations of a 9000-square-foot childcare center licensed for 100 children.Trained 25 of U TRI GOD employees.
    Education
    Associate of Arts : Business Jones International University City , State
    Professional Affiliations

    Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006

    Skills

    Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking

    " 24791126,TEACHER,"Microbiología, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmacéutica, Farmacéutico, Iso, Iso 9001, Manipuladores, Microbiologia, Producción, Programación, Química, Químico, Sas, Seguridad, Toxicología, Tutor, Vigilancia","Universidad de Pamplona, Micriobiology, High School Diploma, Universidad Austral de Chile, Microbiología, Magister","Teacher, Teacher. Department of Microbiology. Science Faculty. Pontificia Universidad Javeriana., Teacher. Self Record qualified support and accreditation purposes of Industrial Microbiology and program monitoring industrial practices. UDES University of Santander., Teaching - Head of Microbiology Laboratory. Department of Biology. Faculty of Science and Engineering. University of Boyacá., Food service intervening in the XX Central American and Caribbean Games., Teacher. Department of Microbiology. School of Basic Sciences. University of Pamplona., Director Department of Microbiology with emphasis on food. School of Basic Sciences. Pamplona University,"," TEACHER Professional Summary Microbiology with emphasis in foods, food protection specialist, Master of Science. Experience in university teaching in areas: Quality and foodsafety, Food Microbiology, Microbial Toxicology, Environmental and Industrial Microbiology. Research Experience: Design of based biodegradable packaging whey protein incorporated as controlling Lactic acid bacteria Listeria monocytogenes in smoked salmon applied. CONYCIT project - D04i153 FONDEF, Chile. Antimicrobial films and lactic acid bacteria with potential use in the industry. Experience in implementation of plans and programs and Safety management systems in food companies (GMP, HACCP) training and education to food handlers. Internal Quality Auditor. Statistics management tools applied in the industry for quality control. Experience in application of lactic acid bacteria (LAB) of interest to industry and application of bacteriocins in foods. Core Qualifications Master of Science mention microbiology Food protection specialist Microbiology emphasis in food Graduate Training Competency Curriculum Development Department Internal Quality Auditor diploma under the ISO 9001: 2000. University Austral of Chile, Valdivia, Chile (2007-2008) University of Pamplona, Pamplona, Colombia (2001- 2003) University of Pamplona, Pamplona, Colombia (1992- 1999) University of Santander UDES. Bucaramanga, time intensity (TH) 144 Hs. (2010). Industrial University of Santander. Colombia. TH: 120 hours. (2006). Experience Teacher 01/2010 to 01/2015 Company Name City , State Teacher. Department of Microbiology. Science Faculty. Pontificia Universidad Javeriana. 2010-2015. Bogotá, Colombia (currently).   Teacher. Self Record qualified support and accreditation purposes of Industrial Microbiology and program monitoring industrial practices. UDES University of Santander, Bucaramanga, Colombia January to July 2010.   Teaching - Head of Microbiology Laboratory. Department of Biology. Faculty of Science and Engineering. University of Boyacá. Tunja, Colombia. First half of 2009.   Food service intervening in the XX Central American and Caribbean Games in Cartagena, Colombia. June and July 2006.   Teacher. Department of Microbiology. School of Basic Sciences. University of Pamplona, Colombia. First half of 200o-2006   Director Department of Microbiology with emphasis on food. School of Basic Sciences. Pamplona University, Pamplona. Academic first and second half of 2005; and Teacher. Department of Microbiology with emphasis on food. School of Basic Sciences. University of Pamplona, Colombia. Academic first and second half of 2005. Education High School Diploma : Micriobiology 2010-12-27 Universidad de Pamplona City , State , Colombia Magister : Science - Microbiología 2008 Universidad Austral de Chile City , State , Chile Master en Science menthion Microbiology University Austral of Chile, 2008 Professional Affiliations Colombian Association of Science and Technology of Foods (ACTA) Publications Daniel Rubio, Gustavo Barbosa, Ana Karina Carrascal, Deyci Rodriguez. (2014). National Health profile of raw milk for direct human consumption in Colombia. Ministry of Social Protection and Health, Colombia.   Risk assessment of Listeria monocytogenes in meat products cooked in Colombia. D National Health Institute. Address (2014). Surveillance and Risk Analysis in Public Health, Risk Analysis Branch immediate response and public health, Risk Assessment Group on Food Safety. Expert. Currently in public consultation.   Amortegui, J., Rodriguez, A. Rodriguez, D. Carrascal A., Meléndez, A., Almeciga, J., Sanchez, O. (2014). Characterization of new bacteriocins from Lactobacillus plantarum LE5 and L24 isolated from ensilate corns. Vol. (172), Issue 7, pp   Rodriguez D., Moreno, H. Orjuela, S. Lopez L. (2013). Use of antimicrobials films in the meat Factory. Porcicultura Colombiana. .Disponible en: http://issuu.com/porcicol/docs/170   Evaluation in vitro of antimicrobial film from protein isolated whey WPI against Listeria monocytogenes . Memories: 16th. World congress of Food Science and Technology. XVII. Latin American Seminar OF Food Science and Technology, ALACCTA, IUFOST 2012. Available in: http://iufost.org.br/sites/iufost.org.br/files/anais/index.htm#tema9Moreno B. H., Orjuela M. S., Sepúlveda, L. y Rodriguez C. D.   Perfil de Riesgo Bacillus cereus en alimentos listos para consumo no industrializados. de Salud, Unidad de Evaluación de Riesgos para la Inocuidad de Alimentos UERIA. Colombia. 2011.   Rodríguez. D. y Schöbitz R. (2009). Película antimicrobiana a base de proteína de suero lácteo, incorporada con bacterias lácticas como controlador de Listeria monocytogenes , aplicada sobre salmón ahumado. Revista Biotecnológica en el Sector Agropecuario y Agroindustrial. Universidad del Cauca, Facultad de Ciencias agrarias, ISSN. Vol. 7(2): 49 -54. Disponible en http://www.scielo.unal.edu.co/scielo.php?script=sci_arttext&pid=S2009000200007&lng=es&nrm Piñeros, O., Useche, Y., Rodriguez, D., Huertas, L., Castellanos, E., Peña, A., Benavides, Y., Botero, I. (2010). Evaluación de la calidad microbiológica y parámetros fisicoquímicos del queso fresco (artesanal) distribuido en la ciudad de Tunja (Colombia). Revista Argentina de Microbiología. Buenos Aires, Argentina. Vol.42 (2) 118pag. Comunicación en Congreso Disponible en http://www.aam.org.ar/congreso/descarga/posters.pdf.   Presentations V Congresso de Microbiologia Industrial. Pontificia Universidad Javeriana. Ponente Skills Microbiología, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmacéutica, Farmacéutico, Iso, Iso 9001, Manipuladores, Microbiologia, Producción, Programación, Química, Químico, Sas, Seguridad, Toxicología, Tutor, Vigilancia ","
    TEACHER
    Professional Summary

    Microbiology with emphasis in foods, food protection specialist, Master of Science. Experience in university teaching in areas: Quality and foodsafety, Food Microbiology, Microbial Toxicology, Environmental and Industrial Microbiology. Research Experience: Design of based biodegradable packaging whey protein incorporated as controlling Lactic acid bacteria Listeria monocytogenes in smoked salmon applied. CONYCIT project - D04i153 FONDEF, Chile. Antimicrobial films and lactic acid bacteria with potential use in the industry. Experience in implementation of plans and programs and Safety management systems in food companies (GMP, HACCP) training and education to food handlers. Internal Quality Auditor. Statistics management tools applied in the industry for quality control. Experience in application of lactic acid bacteria (LAB) of interest to industry and application of bacteriocins in foods.

    Core Qualifications

    Master of Science mention microbiology


    Food protection specialist




    Microbiology emphasis in food



    Graduate Training Competency Curriculum Development Department


    Internal Quality Auditor diploma under the ISO 9001: 2000.

    University Austral of Chile, Valdivia, Chile (2007-2008)


    University of Pamplona, Pamplona, Colombia (2001- 2003)


    University of Pamplona, Pamplona, Colombia (1992- 1999)


    University of Santander UDES. Bucaramanga, time intensity (TH) 144 Hs. (2010).



    Industrial University of Santander. Colombia. TH: 120 hours. (2006).
    Experience
    Teacher 01/2010 to 01/2015 Company Name City , State

    Teacher. Department of Microbiology. Science Faculty. Pontificia Universidad Javeriana. 2010-2015. Bogotá, Colombia (currently).

     

    Teacher. Self Record qualified support and accreditation purposes of Industrial Microbiology and program monitoring industrial practices. UDES University of Santander, Bucaramanga, Colombia January to July 2010.

     

    Teaching - Head of Microbiology Laboratory. Department of Biology. Faculty of Science and Engineering. University of Boyacá. Tunja, Colombia. First half of 2009.

     

    Food service intervening in the XX Central American and Caribbean Games in Cartagena, Colombia. June and July 2006.

     

    Teacher. Department of Microbiology. School of Basic Sciences. University of Pamplona, Colombia. First half of 200o-2006

     

    Director Department of Microbiology with emphasis on food. School of Basic Sciences. Pamplona University, Pamplona. Academic first and second half of 2005; and Teacher. Department of Microbiology with emphasis on food. School of Basic Sciences. University of Pamplona, Colombia. Academic first and second half of 2005.
    Education
    High School Diploma : Micriobiology 2010-12-27 Universidad de Pamplona City , State , Colombia
    Magister : Science - Microbiología 2008 Universidad Austral de Chile City , State , Chile

    Master en Science menthion Microbiology University Austral of Chile, 2008
    Professional Affiliations

    Colombian Association of Science and Technology of Foods (ACTA)

    Publications

    Daniel Rubio, Gustavo Barbosa, Ana Karina Carrascal, Deyci Rodriguez. (2014). National Health profile of raw milk for direct human consumption in Colombia. Ministry of Social Protection and Health, Colombia.

     

    Risk assessment of Listeria monocytogenes in meat products cooked in Colombia. D National Health Institute. Address (2014). Surveillance and Risk Analysis in Public Health, Risk Analysis Branch immediate response and public health, Risk Assessment Group on Food Safety. Expert. Currently in public consultation.

     

    Amortegui, J., Rodriguez, A. Rodriguez, D. Carrascal A., Meléndez, A., Almeciga, J., Sanchez, O. (2014). Characterization of new bacteriocins from Lactobacillus plantarum LE5 and L24 isolated from ensilate corns. Vol. (172), Issue 7, pp

     

    Rodriguez D., Moreno, H. Orjuela, S. Lopez L. (2013). Use of antimicrobials films in the meat Factory. Porcicultura Colombiana. .Disponible en: http://issuu.com/porcicol/docs/170

     

    Evaluation in vitro of antimicrobial film from protein isolated whey WPI against Listeria monocytogenes . Memories: 16th. World congress of Food Science and Technology. XVII. Latin American Seminar OF Food Science and Technology, ALACCTA, IUFOST 2012. Available in: http://iufost.org.br/sites/iufost.org.br/files/anais/index.htm#tema9Moreno B. H., Orjuela M. S., Sepúlveda, L. y Rodriguez C. D.

     

    Perfil de Riesgo Bacillus cereus en alimentos listos para consumo no industrializados. de Salud, Unidad de Evaluación de Riesgos para la Inocuidad de Alimentos UERIA. Colombia. 2011.

     

    Rodríguez. D. y Schöbitz R. (2009). Película antimicrobiana a base de proteína de suero lácteo, incorporada con bacterias lácticas como controlador de Listeria monocytogenes , aplicada sobre salmón ahumado. Revista Biotecnológica en el Sector Agropecuario y Agroindustrial. Universidad del Cauca, Facultad de Ciencias agrarias, ISSN. Vol. 7(2): 49 -54. Disponible en http://www.scielo.unal.edu.co/scielo.php?script=sci_arttext&pid=S2009000200007&lng=es&nrm

    Piñeros, O., Useche, Y., Rodriguez, D., Huertas, L., Castellanos, E., Peña, A., Benavides, Y., Botero, I. (2010). Evaluación de la calidad microbiológica y parámetros fisicoquímicos del queso fresco (artesanal) distribuido en la ciudad de Tunja (Colombia). Revista Argentina de Microbiología. Buenos Aires, Argentina. Vol.42 (2) 118pag. Comunicación en Congreso Disponible en http://www.aam.org.ar/congreso/descarga/posters.pdf.

     

    Presentations
    V Congresso de Microbiologia Industrial. Pontificia Universidad Javeriana. Ponente
    Skills
    Microbiología, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmacéutica, Farmacéutico, Iso, Iso 9001, Manipuladores, Microbiologia, Producción, Programación, Química, Químico, Sas, Seguridad, Toxicología, Tutor, Vigilancia
    " 15899269,TEACHER,"discharge planning, lesson plans, evaluate patients, supervision","Bachelor of Arts: Psychology, Warner University, Bachelor of Arts: Social Work, Nova Southeastern University, Master of Science: Forensic Psychology Legal Systems, Southeastern University","Teacher, Social Services Specialist, Social Work Intern"," TEACHER Experience 08/2015 to 07/2017 Teacher Company Name － City , State Implement instructional activities contributing to meaningful learning experiences. Prepare syllabi and detailed lesson plans based on course standards and objectives. Communicate effectively, both orally and in writing, with students, parents, and other professionals on a regular basis. Established and maintained cooperative working relationships with students, parents, and co-workers. Collaborate with peers to enhance the instructional environment. 05/2014 to Current Social Services Specialist Company Name － City , State Ensure new mothers have the necessary supplies and resources needed for a safe newborn discharge. Arrange newborn and maternal appointments with primary providers for follow- up care. Coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Provide community referrals to agencies and resources to ensure continuity of care. Prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Arrange required durable medical equipment to ensure each patient's continuity of care. 01/2014 to 05/2014 Social Work Intern Company Name － City , State Under supervision, coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Under supervision, provide community referrals to agencies and resources to ensure continuity of care. Under supervision, prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Education and Training May 2014 Bachelor of Arts : Psychology Warner University － City , State Psychology 2014 Bachelor of Arts : Social Work Nova Southeastern University － City , State Social Work Present Master of Science : Forensic Psychology Legal Systems Southeastern University － City , State Forensic Psychology Legal Systems Master of Social Work Clinical In Progress I was a student-athlete on a softball scholarship. I received Bright Futures Scholarship and maintained a GPA required of a NAIA student-athlete. Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 and 2013-2014. Skills discharge planning, lesson plans, evaluate patients, supervision Activities and Honors National Association of Social Workers (NASW) Vice President of Social Work and Psychology Student Association at Warner University 2013- 2014 Phi Alpha Chapter President 2013- 2014 ","
    TEACHER
    Experience
    08/2015 to 07/2017
    Teacher Company Name － City , State
    • Implement instructional activities contributing to meaningful learning experiences.
    • Prepare syllabi and detailed lesson plans based on course standards and objectives.
    • Communicate effectively, both orally and in writing, with students, parents, and other professionals on a regular basis.
    • Established and maintained cooperative working relationships with students, parents, and co-workers.
    • Collaborate with peers to enhance the instructional environment.
    05/2014 to Current
    Social Services Specialist Company Name － City , State
    • Ensure new mothers have the necessary supplies and resources needed for a safe newborn discharge.
    • Arrange newborn and maternal appointments with primary providers for follow- up care.
    • Coordinate, assess, and evaluate patients specific needs to facilitate discharge planning.
    • Provide community referrals to agencies and resources to ensure continuity of care.
    • Prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient.
    • Arrange required durable medical equipment to ensure each patient's continuity of care.
    01/2014 to 05/2014
    Social Work Intern Company Name － City , State
    • Under supervision, coordinate, assess, and evaluate patients specific needs to facilitate discharge planning.
    • Under supervision, provide community referrals to agencies and resources to ensure continuity of care.
    • Under supervision, prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient.
    Education and Training
    May 2014
    Bachelor of Arts : Psychology Warner University － City , State Psychology
    2014
    Bachelor of Arts : Social Work Nova Southeastern University － City , State Social Work
    Present
    Master of Science : Forensic Psychology Legal Systems Southeastern University － City , State Forensic Psychology Legal Systems
    Master of Social Work Clinical In Progress I was a student-athlete on a softball scholarship. I received Bright Futures Scholarship and maintained a GPA required of a NAIA student-athlete. Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 and 2013-2014.
    Skills
    discharge planning, lesson plans, evaluate patients, supervision
    Activities and Honors
    National Association of Social Workers (NASW) Vice President of Social Work and Psychology Student Association at Warner University 2013- 2014 Phi Alpha Chapter President 2013- 2014
    " 37402097,TEACHER,"Medical Terminology, Anatomy, Physiology, Positioning & Draping, Vital Signs, Administering Oral Medications, Patient Education, Injections, Phlebotomy, CPR Certification, Cleaning & Sterilizing, Customer Service, Microsoft Office Suite, Scheduling, ICD-9 and CPT Billing & Coding, Insurance Verification, Office Equipment & Procedures, Interpersonal Communication, EMR Software, Arts, Letters","Clinical Medical Assistant, South West Schools, High School Diploma, Holy Cross High School","Teacher, Medical Assistant, Medical Assistant Externship"," TEACHER Summary Highly motivated and hard working Medical Assistant with knowledge of technical and medical support and excellent communication skills seeking an opportunity to contribute to the daily duties and responsibilities in a clinical and administrative capacity. Clinical Skills- Medical Terminology, Anatomy and Physiology, positioning & draping patients in preparation for examinations, measuring/recording vital signs (blood pressure, temperature, pulse, respiration, height & weight,) administering oral medications & providing patient education, administering injections (IM, ID, Sub-Q, Z-track technique,) performing phlebotomy (Butterfly, Vaccutainer, Needle & Syringe, Capillary,) current Cardiopulmonary Resuscitation Certification, and cleaning & sterilizing examining rooms and equipment. Administrative Skills- Customer service experience, proficient with Microsoft Office Suite and various operating systems, scheduling appointments for multiple Doctors with various software applications, knowledge of ICD-9 and CPT billing & coding procedures, handling co-payments & verifying insurance, inputting patient information into patient files, competent with standard office equipment & procedures, and excellent interpersonal communication skills-verbal and written. Experience 01/2013 Teacher Company Name － City , State Taught Letters, Numbers, and Arts and Crfts to 3 and 4 year olds. Monitored children during general classroom periods such as lunch and nap times. Cleaned all areas of the classroom at the end of the day. 01/2012 Medical Assistant Company Name － City , State Measured and Recorded vitals, Assisted Doctor with examinations, Administered injections, Cleaned and sterilized equipment, and performed light front office duties, Documented patient information with portable computers and EMR software, and Provided patient education. 01/2011 Medical Assistant Company Name － City , State externship Measured & Recorded Vitals, Performed range-of-motion exercises, Administered ultra-sound exams, prepared examination rooms, and provided excellent patient care. Education and Training 2012 Clinical Medical Assistant South West Schools － City , State Program consisted of approximately 800 hours of training, over a nine-month period, during which time clinical and medical hands-on skills were learned and practiced including Medical Terminology and Anatomy & Physiology. 2010 High School Diploma Holy Cross High School － City , State Skills Anatomy, Arts, EMR software, front office, injections, Letters, Medical Terminology, patient care, Physiology, ultra-sound ","
    TEACHER
    Summary
    Highly motivated and hard working Medical Assistant with knowledge of technical and medical support and excellent communication skills seeking an opportunity to contribute to the daily duties and responsibilities in a clinical and administrative capacity. Clinical Skills- Medical Terminology, Anatomy and Physiology, positioning & draping patients in preparation for examinations, measuring/recording vital signs (blood pressure, temperature, pulse, respiration, height & weight,) administering oral medications & providing patient education, administering injections (IM, ID, Sub-Q, Z-track technique,) performing phlebotomy (Butterfly, Vaccutainer, Needle & Syringe, Capillary,) current Cardiopulmonary Resuscitation Certification, and cleaning & sterilizing examining rooms and equipment. Administrative Skills- Customer service experience, proficient with Microsoft Office Suite and various operating systems, scheduling appointments for multiple Doctors with various software applications, knowledge of ICD-9 and CPT billing & coding procedures, handling co-payments & verifying insurance, inputting patient information into patient files, competent with standard office equipment & procedures, and excellent interpersonal communication skills-verbal and written.
    Experience
    01/2013
    Teacher Company Name － City , State
    • Taught Letters, Numbers, and Arts and Crfts to 3 and 4 year olds.
    • Monitored children during general classroom periods such as lunch and nap times.
    • Cleaned all areas of the classroom at the end of the day.
    01/2012
    Medical Assistant Company Name － City , State
    • Measured and Recorded vitals, Assisted Doctor with examinations, Administered injections, Cleaned and sterilized equipment, and performed light front office duties, Documented patient information with portable computers and EMR software, and Provided patient education.
    01/2011
    Medical Assistant Company Name － City , State
    • externship Measured & Recorded Vitals, Performed range-of-motion exercises, Administered ultra-sound exams, prepared examination rooms, and provided excellent patient care.
    Education and Training
    2012
    Clinical Medical Assistant South West Schools － City , State Program consisted of approximately 800 hours of training, over a nine-month period, during which time clinical and medical hands-on skills were learned and practiced including Medical Terminology and Anatomy & Physiology.
    2010
    High School Diploma Holy Cross High School － City , State
    Skills
    Anatomy, Arts, EMR software, front office, injections, Letters, Medical Terminology, patient care, Physiology, ultra-sound
    " 36206485,TEACHER,"Critical thinker, Title I knowledge, IEPs knowledge, Learning assessments, Decisive, Flexible and adaptive, Calm under pressure, Academic, Art, Interpersonal skills, Instruction, Lesson plans, Notes, Materials, Meetings, PowerPoint, Camera, Progress, Teaching, Training programs, Microsoft Excel, Microsoft Office","Delta State University, Bachelor of Science: Reading","Teacher, Teacher, Teacher-Intern"," TEACHER Summary An elementary-school teacher with many years of success in teaching classes and developing children's learning ability/agility, known for her superior communication skills with children, parents and staff.  Desire to inspire and motivate children to achieve their best.  Able to inspire, comfort and build self-esteem, while demonstrating sound work ethics, cultural sensitivity/diversity, flexibility and creativity.   Mature and professional teacher  who adapts to new situations and technologies with ease. Adept at lesson planning and classroom management. Enthusiastic teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Dedicated and student-focused teaching professional who is committed to providing a well-balanced, supportive, and engaging learning environment for all student. Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Highlights Critical thinker Title I knowledge IEPs knowledge Learning assessments Decisive Flexible and adaptive Calm under pressure Mississippi Teaching Certificate with Elementary Education endorsement Urban public schools background Standardized testing techniques Accomplishments Named “Teacher of the Year” in 2009 . Experience Teacher 01/2009 to Current Company Name City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Taught students in various stages of cognitive, linguistic, social and emotional development. Taught students to exercise problem solving methodology and techniques during tests. Differentiated instruction according to student ability and skill level. Encouraged parents to take an active role in their child's education. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Adapted curriculum to fit student needs, provided individual and small-group instruction when necessary. Developed lesson plans and class material - Combined instruction with demonstration to clearly communicate objectives to class. Used a variety of classroom strategies: lecture, group discussion, inquiry, discovery, and more. Maintained pleasant learning atmosphere in class - Established and reinforced standards of behavior. Kept progress notes and made reports; tracked academic and social development. Assigned and graded homework and class work; prepared tests. Taught interpersonal skills and resolved student problems by timely and sensitive conferral with parents/teachers/administration. Teacher 01/2007 to 01/2009 Company Name City , State Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience. Identified and adapted teaching resources in order to meet the varying needs of children with different learning abilities, learning abilities and special education needs. Offered plans for enhancement in which children are encouraged to be engaged in the learning process. Maintained an accurate teaching record and monitored learning performance to provide feedback on progress - Prepared and evaluated students' performance to monitor progress. Researched and utilized variety of learning materials, resources and technology methods [such as: Internet-learning, library, team learning] to support and develop the classroom environment. Advised and monitored children in the use of new learning materials and teaching equipment. Communicated cooperatively with peers, colleagues and parents to meet teaching goals and ethical standards. Participated in training programs and educational courses to keep up to date with new teaching methods, new developments and teaching resources. Applied appropriate disciplinary measures when necessary. Teacher- Intern 08/2006 to 12/2006 Company Name City , State Researched county curriculum guidelines to develop and implement long-term unit plans, daily assignments, and worksheets on art and literature for seventh grade inclusion classes. Collaborated with special education teachers to tailor instruction to accommodate all learning styles in the classroom Evaluated the performance, behavior, and social development of students Utilized various media topresent lessons including PowerPoint presentation, visual art, document camera, and Comic Life Promoted student achievement daily and by implementing Positive Behavior Interventions and Supports (PBIS) Participated in weekly team meetings to discuss behavioral and academic interventions of seventh graders Initiated and maintained contact with parents to discuss student success and interventions. Education Bachelor of Science : Reading 2006 Delta State University City , State English  Social Studies Professional Affiliations Mississippi Department of Education, Jackson, MS 2006 Renewed (2011) Skills academic, art, interpersonal skills, instruction, lesson plans, notes, materials, meetings, PowerPoint, camera, progress, teaching, training programs, Microsoft Excel, Microsoft Office. ","
    TEACHER
    Summary
    An elementary-school teacher with many years of success in teaching classes and developing children's learning ability/agility, known for her superior communication skills with children, parents and staff.  Desire to inspire and motivate children to achieve their best.  Able to inspire, comfort and build self-esteem, while demonstrating sound work ethics, cultural sensitivity/diversity, flexibility and creativity.   Mature and professional teacher  who adapts to new situations and technologies with ease. Adept at lesson planning and classroom management. Enthusiastic teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Dedicated and student-focused teaching professional who is committed to providing a well-balanced, supportive, and engaging learning environment for all student. Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students.
    Highlights
    • Critical thinker
    • Title I knowledge
    • IEPs knowledge
    • Learning assessments
    • Decisive
    • Flexible and adaptive
    • Calm under pressure
    • Mississippi Teaching Certificate with Elementary Education endorsement
    • Urban public schools background
    • Standardized testing techniques
    Accomplishments
    Named “Teacher of the Year” in 2009 .
    Experience
    Teacher 01/2009 to Current Company Name City , State
    • Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Taught students in various stages of cognitive, linguistic, social and emotional development. Taught students to exercise problem solving methodology and techniques during tests. Differentiated instruction according to student ability and skill level. Encouraged parents to take an active role in their child's education. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Adapted curriculum to fit student needs, provided individual and small-group instruction when necessary.
    • Developed lesson plans and class material - Combined instruction with demonstration to clearly communicate objectives to class.
    • Used a variety of classroom strategies: lecture, group discussion, inquiry, discovery, and more.
    • Maintained pleasant learning atmosphere in class - Established and reinforced standards of behavior.
    • Kept progress notes and made reports; tracked academic and social development.
    • Assigned and graded homework and class work; prepared tests.
    • Taught interpersonal skills and resolved student problems by timely and sensitive conferral with parents/teachers/administration.
    Teacher 01/2007 to 01/2009 Company Name City , State
    • Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience.
    • Identified and adapted teaching resources in order to meet the varying needs of children with different learning abilities, learning abilities and special education needs.
    • Offered plans for enhancement in which children are encouraged to be engaged in the learning process.
    • Maintained an accurate teaching record and monitored learning performance to provide feedback on progress - Prepared and evaluated students' performance to monitor progress.
    • Researched and utilized variety of learning materials, resources and technology methods [such as: Internet-learning, library, team learning] to support and develop the classroom environment.
    • Advised and monitored children in the use of new learning materials and teaching equipment.
    • Communicated cooperatively with peers, colleagues and parents to meet teaching goals and ethical standards.
    • Participated in training programs and educational courses to keep up to date with new teaching methods, new developments and teaching resources.
    • Applied appropriate disciplinary measures when necessary.
    Teacher- Intern 08/2006 to 12/2006 Company Name City , State
    • Researched county curriculum guidelines to develop and implement long-term unit plans, daily assignments, and worksheets on art and literature for seventh grade inclusion classes.
    • Collaborated with special education teachers to tailor instruction to accommodate all learning styles in the classroom Evaluated the performance, behavior, and social development of students Utilized various media topresent lessons including PowerPoint presentation, visual art, document camera, and Comic Life Promoted student achievement daily and by implementing Positive Behavior Interventions and Supports (PBIS) Participated in weekly team meetings to discuss behavioral and academic interventions of seventh graders Initiated and maintained contact with parents to discuss student success and interventions.
    Education
    Bachelor of Science : Reading 2006 Delta State University City , State
    English 
    Social Studies
    Professional Affiliations
    Mississippi Department of Education, Jackson, MS 2006 Renewed (2011)
    Skills
    academic, art, interpersonal skills, instruction, lesson plans, notes, materials, meetings, PowerPoint, camera, progress, teaching, training programs, Microsoft Excel, Microsoft Office.
    " 36569713,TEACHER,"Friendly, Complex problem solver, Active listener, Reliable and punctual, Excellent communication skills, Cheerful and energetic, Qualified tutor, Charting and recordkeeping, Positive reinforcement methods, Skilled in working with special needs children, Approachable, Proficiency in Microsoft Office, Sound decision maker, Discipline students, Patience, Time management, Proficiency in mathematics and science, Purposeful lesson planning, Self-motivated, Fast learner","Masters in Education: Education, 1992, Government College of Education, Bachelor of Education: Education, 1990, Government College of Education, Bachelor of Science: Biology, Chemistry, 1986, Karachi University, BSc: Biology, Chemistry, 1986, Karachi University","teacher, teacher, teacher"," TEACHER Summary Teacher devoted to helping children think creatively, solve problems independently and respect themselves and others. Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance. Highlights Friendly. Complex problem solver, Active listener Reliable and punctual Excellent communication skills Cheerful and energetic Qualified tutor Charting and recordkeeping Positive reinforcement methods Skilled in working with special needs children Approachable Complex problem solver Experience teacher August 2005 to January 2016 Company Name － City , State teacher January 1997 to January 2004 Company Name － City , State teacher January 1986 to January 1989 Company Name － City , State Skills Proficiency in Microsoft Office Capable of integrating these programs with the coursework taught Sound decision maker Giving recommendations and opinions to school management upon their requests Discipline students Setting basic class rules by encouraging student feedback Patience Encouraging students to express their discomforts and catering to them in timely manner Giving personalized attention to students Time management Breaking up grading material in small groups in order to evaluate them timely Structuring tasks based on priorities Proficiency in mathematics and science More than 20 years of teaching experience in Mathematics and Science Purposeful lesson planning Making flexible lesson plans based on promoting students' critical and analytic capabilities Self-motivated Fast learner Learned various mathematics software's such as 'graph master' in a relatively short period. Education Masters in Education : Education , 1992 Government College of Education － City , State , Pakistan Bachelor of Education : Education , 1990 Government College of Education － City , State , Pakistan Bachelor of Science : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan BSc : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan Skills basic, lesson planning, lesson plans, Mathematics, Microsoft Office, express, Fast learner, Self-motivated, Sound, teaching, Time management ","
    TEACHER
    Summary

    Teacher devoted to helping children think creatively, solve problems independently and respect themselves and others.

    Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance.

    Highlights
    • Friendly.
    • Complex problem solver,
    • Active listener
    • Reliable and punctual

    • Excellent communication skills
    • Cheerful and energetic
    • Qualified tutor
    • Charting and recordkeeping
    • Positive reinforcement methods
    • Skilled in working with special needs children

    • Approachable
    • Complex problem solver
    Experience
    teacher
    August 2005 to January 2016     Company Name － City , State
    teacher
    January 1997 to January 2004     Company Name － City , State
    teacher
    January 1986 to January 1989     Company Name － City , State
    • Skills Proficiency in Microsoft Office Capable of integrating these programs with the coursework taught Sound decision maker Giving recommendations and opinions to school management upon their requests Discipline students Setting basic class rules by encouraging student feedback Patience Encouraging students to express their discomforts and catering to them in timely manner Giving personalized attention to students Time management Breaking up grading material in small groups in order to evaluate them timely Structuring tasks based on priorities Proficiency in mathematics and science More than 20 years of teaching experience in Mathematics and Science Purposeful lesson planning Making flexible lesson plans based on promoting students' critical and analytic capabilities Self-motivated Fast learner Learned various mathematics software's such as 'graph master' in a relatively short period.
    Education
    Masters in Education : Education , 1992 Government College of Education － City , State , Pakistan
    Bachelor of Education : Education , 1990 Government College of Education － City , State , Pakistan
    Bachelor of Science : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan
    BSc : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan
    Skills

    basic, lesson planning, lesson plans, Mathematics, Microsoft Office, express, Fast learner, Self-motivated, Sound, teaching, Time management

    " 28013287,TEACHER,"Speaking, Math, Planning, Leading, Computer skills, Communication with staff, parents and students, Accounts Receivable, Lesson planning, Listening, Excel, PowerPoint, Microsoft Word, Microsoft Works, Internet Research, Problem solving, Teacher",Schreiner University - Bachelor of Arts in Education,"Teacher, Kindergarten Teacher, Daycare, Lead Teacher, Accounts Receivable Clerk, A Child's Learning Place Cooperative Teacher, Special Service Associate, Student Teaching Tally Elementary, Field Work Up N' Jacks Preschool Program: Lead Teacher, Sales Associate"," TEACHER Willing to relocate: Anywhere Professional Summary To maintain a long term position in a cohesive, diverse environment, that promotes a professional environment and values employees and families. To obtain a teaching opportunity in grade levels EC - 4th grade. Core Qualifications Skills Used Speaking,math,planning,leading, computer skills,communication with staff,parents and students. Accounts Receivable Clerk The SALT Group - Kerrville, TX - August 2012 to August 2014 Responsibilities Accounts Receivable collection calls, answering questions for new customers, maintain a good relationship with clients, problem solving for clients in difficult situations. obtain a weekly goal for set amount of monies coming in to company each week. Microsoft word, Microsoft Works, Excel, Internet Research, Powerpoint. Experience Teacher 08/2015 - Current Company Name City , State Teaching all subjects to High School and Junior High,Coach for PE. Lesson planning, grades, reports. Kindergarten Teacher 01/2014 - Current Company Name City , State Math 3 Hrs. day Reading, Social Studies, Science Writing Accomplishments I have had several students that have had many challenges to overcome before moving on to 1st grade, I have assisted in making the obstacles become less and prepare them to be great next year. Daycare, Lead Teacher 06/2010 - Current Company Name City , State Teaching 2,3,4 year old age group. Math, writing, letter and number recognition, listening skills, color recognition. Preparing the 4 year old age group for kinder, and the 2 and 3 year old age group was early scaffolding techniques to build knowledge and ability to grow the whole child through play, classroom activities and center activities as well as one on one time and whole group learning. Accomplishments The level of preparedness in my classroom would allow for the children in the school years to be very successful. I built up their strengths and used activities to help them with their weaknesses. I used a positive reinforcement and the words I can't were not allowed in the classroom. I taught by example, using modeling skills and allowed the children to express their ideas and thought process in the classroom by discussions. Which also let the children accomplish the self respect and self accomplishment they needed in life. Accounts Recievable 06/2012 - 06/2014 Company Name City , State Customer Service, computer Data entry, making and receiving collection calls from clients. Completing reports daily. Completing set goal of monies brought in to company on a daily,weekly, and monthly basis. Education 2010 Bachelor of Arts : Schreiner University - Education City , State Accomplishments My clients felt comfortable speaking with me and they knew I would follow through to the best of my ability and my level of authority. I have a personal goal, the day is not done until the items to be done are complete. Skills Used Microsoft Word, Works, EXcel, customer service, filing, data input, answering phone, researching for answers to questions. 2011 ­ 2012 ­ A Child's Learning Place Cooperative Teacher ­ 3 and 4 year old children and Kinder Ready for summer day camp A Child's Learning Place - Kerrville, TX - 2011 to 2012 Responsibilities 3 and 4 year old children and Kinder Ready for summer day camp Student teaching and observation of staff, 2nd grade level Tally Elementary - March 2010 to May 2010 Used various methods and strategies to create a positive learning environment in a self contained classroom. Special Service Associate The Kerrville Home Depot, Special Services - Kerrville, TX - March 2007 to January 2010 Student Teaching Tally Elementary Spring Semester - Schreiner University Reading Academy - Kerrville, TX - March 2008 to May 2008 I taught in a self contained 2nd grade classroom containing 21 students. The courses taught were reading, math, grammar, social studies, and science. The classroom was set up to create a positive, interactive, and creative learning environment. I worked with students in whole group and small group situations. I assisted students and provided guidance during individual practice for daily lessons. Some lessons included technology such as smart boards and over head projectors. Relationships with other staff, faculty, students and parents helped to build a strong learning environment that was positive for the children. Field Work Up N' Jacks Preschool Program: Lead Teacher. Curriculum based activities that promote growth for the whole child. Math, whole word recognition, phonics, science, social studies, and physical activities. Curriculum and strategies are incorporated to have 3, 4, and 5 year old students classroom ready for Kindergarten. Sales Associate Bealls, Shoe Dept - Kerrville, TX - June 2006 to March 2007 Policy Board member Kerrville Head Start - 2006 to 2006 2006, policy of the school, teacher employment and general safety concerns for the students. Professional Affiliations Kerrville Head Start Policy Board Member 2006 Certifications Certified Teacher EC- 4th. I am willing to become certified in any field necessary. I am also licensed in the state of Texas for Insurance. ADDITIONAL INFORMATION I hold an Orange Belt in MMA Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer Skills Accounts Receivable, Lesson planning, listening, Math, Excel, Power point, Microsoft word, Microsoft Works,Internet Research, problem solving, Speaking,Teacher ","
    TEACHER
    Willing to relocate: Anywhere
    Professional Summary

    To maintain a long term position in a cohesive, diverse environment, that promotes a professional environment and values employees and families. To obtain a teaching opportunity in grade levels EC - 4th grade.

    Core Qualifications
    • Skills Used
    • Speaking,math,planning,leading, computer skills,communication with staff,parents and students.
    • Accounts Receivable Clerk
    • The SALT Group - Kerrville, TX - August 2012 to August 2014
    • Responsibilities
    • Accounts Receivable collection calls, answering questions for new customers, maintain a good relationship with clients,
    • problem solving for clients in difficult situations.
    • obtain a weekly goal for set amount of monies
    • coming in to company each week.
    • Microsoft word, Microsoft Works, Excel, Internet Research, Powerpoint.
    Experience
    Teacher 08/2015 - Current Company Name City , State
    • Teaching all subjects to High School and Junior High,Coach for PE.
    • Lesson planning, grades, reports.
    Kindergarten Teacher 01/2014 - Current Company Name City , State
    • Math 3 Hrs.
    • day Reading, Social Studies, Science Writing Accomplishments I have had several students that have had many challenges to overcome before moving on to 1st grade, I have assisted in making the obstacles become less and prepare them to be great next year.
    Daycare, Lead Teacher 06/2010 - Current Company Name City , State
    • Teaching 2,3,4 year old age group.
    • Math, writing, letter and number recognition, listening skills, color recognition.
    • Preparing the 4 year old age group for kinder, and the 2 and 3 year old age group was early scaffolding techniques to build knowledge and ability to grow the whole child through play, classroom activities and center activities as well as one on one time and whole group learning.
    • Accomplishments The level of preparedness in my classroom would allow for the children in the school years to be very successful.
    • I built up their strengths and used activities to help them with their weaknesses.
    • I used a positive reinforcement and the words I can't were not allowed in the classroom.
    • I taught by example, using modeling skills and allowed the children to express their ideas and thought process in the classroom by discussions.
    • Which also let the children accomplish the self respect and self accomplishment they needed in life.
    Accounts Recievable 06/2012 - 06/2014 Company Name City , State

    Customer Service, computer Data entry, making and receiving collection calls from clients. Completing reports daily. Completing set goal of monies brought in to company on a daily,weekly, and monthly basis.
    Education
    2010 Bachelor of Arts : Schreiner University - Education City , State
    Accomplishments
    • My clients felt comfortable speaking with me and they knew I would follow through to the best of my ability and my level of authority.
    • I have a personal goal, the day is not done until the items to be done are complete.
    • Skills Used Microsoft Word, Works, EXcel, customer service, filing, data input, answering phone, researching for answers to questions.
    • 2011 ­ 2012 ­ A Child's Learning Place Cooperative Teacher ­ 3 and 4 year old children and Kinder Ready for summer day camp A Child's Learning Place - Kerrville, TX - 2011 to 2012 Responsibilities 3 and 4 year old children and Kinder Ready for summer day camp Student teaching and observation of staff, 2nd grade level Tally Elementary - March 2010 to May 2010 Used various methods and strategies to create a positive learning environment in a self contained classroom.
    • Special Service Associate The Kerrville Home Depot, Special Services - Kerrville, TX - March 2007 to January 2010 Student Teaching Tally Elementary Spring Semester - Schreiner University Reading Academy - Kerrville, TX - March 2008 to May 2008 I taught in a self contained 2nd grade classroom containing 21 students.
    • The courses taught were reading, math, grammar, social studies, and science.
    • The classroom was set up to create a positive, interactive, and creative learning environment.
    • I worked with students in whole group and small group situations.
    • I assisted students and provided guidance during individual practice for daily lessons.
    • Some lessons included technology such as smart boards and over head projectors.
    • Relationships with other staff, faculty, students and parents helped to build a strong learning environment that was positive for the children.
    • Field Work Up N' Jacks Preschool Program: Lead Teacher.
    • Curriculum based activities that promote growth for the whole child.
    • Math, whole word recognition, phonics, science, social studies, and physical activities.
    • Curriculum and strategies are incorporated to have 3, 4, and 5 year old students classroom ready for Kindergarten.
    • Sales Associate Bealls, Shoe Dept - Kerrville, TX - June 2006 to March 2007 Policy Board member Kerrville Head Start - 2006 to 2006 2006, policy of the school, teacher employment and general safety concerns for the students.
    Professional Affiliations

    Kerrville Head Start Policy Board Member 2006

    Certifications

    Certified Teacher EC- 4th. I am willing to become certified in any field necessary. I am also licensed in the


    state of Texas for Insurance.


    ADDITIONAL INFORMATION I hold an Orange Belt in MMA

    Additional Information
    • Willing to relocate: Anywhere Authorized to work in the US for any employer
    Skills

    Accounts Receivable, Lesson planning, listening, Math, Excel, Power point, Microsoft word, Microsoft Works,Internet Research, problem solving, Speaking,Teacher

    " 29267293,TEACHER,"Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting and implementation, effectively work with parents, time management","University of Texas pan American, Guidance and Counseling, University of Texas pan American, Psychology, Bachelor of Arts","Teacher: 6th grade Spanish, Teacher: 5th grade, Teacher: Kindergarten, Teacher: Valley View ISD Kindergarten"," TEACHER Summary Dedicated teaching and counseling educator with 17 of experience. I have successfully taught English to students, both children and adults,  that were new to the country as well as helped and supported them as they  assimilated to the US school system and culture. I have also successfully implemented an IB and a regular Spanish curriculum to Middle and High School students with different levels of language proficiency. During my career, I have implemented  the Alweus Bullying Prevention Program, served in LPAC Committees and Student Assistance Programs, administered TELPAS Online Assessments and collaborated with other educators as a TELPAS trainer.  Core Qualifications MA Education Counseling Certification Counseling Internship in Elementary School and juvenile correctional facility High School Spanish endorsement Bilingual Endorsement  IB curriculum training  Professional Experience January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Served in the LPAC Committee for the District's US new comers. Kindergarten: Developed and implemented lessons for a LEP population of students. January 1999 to July 2014 Company Name City , State Teacher 6th grade Spanish: Developed and implemented IB curriculum. Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks. Assisted with the implementation of  the Olweus Bullying Prevention Program. 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Kindergarten: Developed and implemented lessons for a LEP population of students. August 1997 to August 1999 Company Name City , State Teacher Valley View ISD Kindergarten: Developed and implemented lessons for a LEP population of students in an under developed area. Implemented modifications for autistic students. Education and Training 2002 University of Texas pan American City , State Guidance and Counseling 1996 University of Texas pan American City , State Psychology Bachelor of Arts Certifications 2002 Texas School Counselor (grades PK-12) 2004 Secondary Spanish (grades 6-12) 1998 Bilingual/ESL- Spanish (grades PK-6) Skills  Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting and implementation, effectively work with parents, time management. ","
    TEACHER
    Summary

    Dedicated teaching and counseling educator with 17 of experience.

    I have successfully taught English to students, both children and adults,  that were new to the country as well as helped and supported them as they  assimilated to the US school system and culture. I have also successfully implemented an IB and a regular Spanish curriculum to Middle and High School students with different levels of language proficiency.

    During my career, I have implemented  the Alweus Bullying Prevention Program, served in LPAC Committees and Student Assistance Programs, administered TELPAS Online Assessments and collaborated with other educators as a TELPAS trainer. 

    Core Qualifications
    • MA Education
    • Counseling Certification
    • Counseling Internship in Elementary School and juvenile correctional facility
    • High School Spanish endorsement
    • Bilingual Endorsement 
    • IB curriculum training 
    Professional Experience
    January 1999 to July 2014
    Company Name City , State Teacher
    • 6th grade Spanish: Developed and implemented IB curriculum.
    • Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks.
    • Assisted with the implementation of  the Olweus Bullying Prevention Program.
    • 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English. Served in the LPAC Committee for the District's US new comers.
    • Kindergarten: Developed and implemented lessons for a LEP population of students.
    January 1999 to July 2014
    Company Name City , State Teacher
    • 6th grade Spanish: Developed and implemented IB curriculum.
    • Fostered citizenship, open mindedness, and a safe classroom environment so that students felt comfortable taking academic risks.
    • Assisted with the implementation of  the Olweus Bullying Prevention Program.
    • 5th grade: Developed and implemented 5th grade curriculum to students who were new to the US school system and spoke a language other than English.
    • Kindergarten: Developed and implemented lessons for a LEP population of students.
    August 1997 to August 1999
    Company Name City , State Teacher
    • Valley View ISD
    • Kindergarten: Developed and implemented lessons for a LEP population of students in an under developed area.
    • Implemented modifications for autistic students.
    Education and Training
    2002
    University of Texas pan American
    City , State     Guidance and Counseling
    1996
    University of Texas pan American
    City , State     Psychology
    Bachelor of Arts
    Certifications
    2002 Texas School Counselor (grades PK-12)
    2004 Secondary Spanish (grades 6-12)
    1998 Bilingual/ESL- Spanish (grades PK-6)
    Skills

     Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting and implementation, effectively work with parents, time management.

    " 45286020,TEACHER,"Microsoft Word, PowerPoint, Derive, Google Docs, Dropbox, Excel, Interactive teaching, Innovative lesson planning, Learning style assessment, Differentiated instruction, Average computer literate, CPR, Varied teaching skills","Southwestern University, Master of Arts: Math Education, Philippine Normal University, Math Education, 30 units, Philippine Normal University, 2000, Master of Arts: Education, Bachelor of Arts: Secondary Education Mathematics Cum Laude","Teacher, High School Math Teacher, High School Math Teacher, High School Math Educator"," TEACHER Summary Highly enthusiastic ,motivated, responsible, caring, dedicated and committed High School Math Educator who has earned trust and respect from students, colleagues and administration for almost 19 years. Core Qualifications MA Education Effectively work with parents Knowledgeable in  Microsoft Word, Power point Presentation, Different Software like Derive, Google Docs,  Dropbox, Excel Experience working special needs students Motivating students Interactive teaching/learning Innovative lesson planning Learning style assessment Differentiated instruction Achievements Teacher of the Month in January 2011 Nominated Teacher of the Year in June 2011 at MCTM Teacher of the Month in May 2014 Qualified to apply for Teacher of the Year in Spring 2014.  Enriched with the different teaching strategies and techniques Gained the trust and respect of the students, parents, colleagues and administrators Appointed H3 team leader in the Math department Assigned as moderator of Math Mentors Club N ominated as one of the top 3  Most Outstanding High School Teacher for Junior Category in SY 2002 -2003 Elected FACAMPA Treasurer in the High School unit Nominated again as one of the Most Outstanding High School Teacher for Junior Category this SY 2004 -2005 Used to write for Vita Matematica, a Math Magazine published every quarter for all year levels. Rated Proficient Teacher since 2003 Had the highest percentage rate in the High School Assessment in May 2013 and May 2014 Had 100% percent rate passing in HSA in 2010 Professional Experience Company Name January 2009 to Current Teacher City , State  Subject/s Taught: Data Analysis for Regular and Honors, Algebra 1 for Regular and Honors, Intensified Algebra 1 for Regular and Honors, Geometry for Regular and Honors , Algebra 2 Honors, Bridge and Mastery Class in Data Analysis. Grade Level/s : 9th( Algebra 1 and Intensified Algebra 1 for Regular and Honors ) 10th AND 11th ( Geometry for Regular and Honors)1 1th ( Data Analysis Mastery Class , Geometry for Regular and Honors , Algebra 2 Honors ) 12th ( Bridge class) Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work Company Name March 2005 to June 2009 High School Math Teacher City , State Subject/s Taught: Geometry, Algebra Level/s : 9th , 10th , 11th Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work Company Name November 1997 to March 2005 High School Math Teacher City , State Subject/s Taught: Geometry, Data Analysis, Algebra1 Grade Level/s : 9th, 10th Responsibilities: - complied with the school rules, regulations, and procedures; fulfilled the number of hours of actual teaching; attended faculty meetings and professional development seminars; monitored the behavior and academic performance of the student by always giving feedbacks to the parents through phone calls, conference and letters; gave coach class to those students who need help; made lesson plans, syllabus and instructional materials; submitted the reports and other documents related to work. Company Name June 1995 to March 1996 HIGH SCHOOL MATH EDUCATOR City , State Subject/s Taught: Algebra 1 Level: 1st year Responsibilities: complied with the school rules, regulations, practices and procedures; fulfilled the number of hours of actual teaching; did the academic counseling for those students who were in need; attended meetings, committee work, substitutions and other academic functions; acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; attended the quarterly parent-teacher conference; made lesson plans, tests with table of specifications, syllabus, visual aids, etc.  Education and Training Southwestern University Master of Arts : Math Education City , State , Philippines USA Math Education Philippine Normal University Math Education City , Philippines 30 units Philippine Normal University 2000 Master of Arts : Education City , Philippines Education 1994 Bachelor of Arts : Secondary Education Mathematics Cumlaude Secondary Education Mathematics Cumlaude Certifications Maryland Teacher Certificate (APC ), current Community Involvement member/sponsor of ASPCA Affiliations Baltimore Teacher's Union member since 2005 NCT member since 2005 AFT member since 2010 ​ Personal Information Place of Birth: Pampanga, Philippines Date of Birth: 20th of March, 1973 Present Resident in Carroll County, Maryland, USA Sex: Female Status: Married with no child Hobbies: International Travel, Cruising, Watching TV/Movies, Listening                  to the Music Interests Watching tv/movies, listening to the music, playing  candy crush, coaching the students  Skills Average computer literate Can apply CPR Can apply varied teaching skills ​ ​ Additional Information I had a license in CPR and was able to save two lives. I used to join the Medical Mission I used to be a member of Operation Smile I love helping the students who are struggling in their academics through coach class every day. ","
    TEACHER
    Summary
    Highly enthusiastic ,motivated, responsible, caring, dedicated and committed High School Math Educator who has earned trust and respect from students, colleagues and administration for almost 19 years.
    Core Qualifications
    • MA Education
    • Effectively work with parents
    • Knowledgeable in  Microsoft Word, Power point Presentation, Different Software like Derive, Google Docs,  Dropbox, Excel
    • Experience working special needs students
    • Motivating students
    • Interactive teaching/learning
    • Innovative lesson planning
    • Learning style assessment
    • Differentiated instruction
    Achievements
    Teacher of the Month in January 2011
    Nominated Teacher of the Year in June 2011 at MCTM
    Teacher of the Month in May 2014
    Qualified to apply for Teacher of the Year in Spring 2014.
     Enriched with the different teaching strategies and techniques
    Gained the trust and respect of the students, parents, colleagues and administrators
    Appointed H3 team leader in the Math department
    Assigned as moderator of Math Mentors Club
    N ominated as one of the top 3  Most Outstanding High School Teacher for Junior Category in SY 2002 -2003
    Elected FACAMPA Treasurer in the High School unit
    Nominated again as one of the Most Outstanding High School Teacher for Junior Category this SY 2004 -2005
    Used to write for Vita Matematica, a Math Magazine published every quarter for all year levels.
    Rated Proficient Teacher since 2003
    Had the highest percentage rate in the High School Assessment in May 2013 and May 2014
    Had 100% percent rate passing in HSA in 2010
    Professional Experience
    Company Name January 2009 to Current Teacher
    City , State
    •  Subject/s Taught: Data Analysis for Regular and Honors, Algebra 1 for Regular and Honors, Intensified Algebra 1 for Regular and Honors, Geometry for Regular and Honors , Algebra 2 Honors, Bridge and Mastery Class in Data Analysis.
    • Grade Level/s : 9th( Algebra 1 and Intensified Algebra 1 for Regular and Honors ) 10th AND 11th ( Geometry for Regular and Honors)1 1th ( Data Analysis Mastery Class , Geometry for Regular and Honors , Algebra 2 Honors ) 12th ( Bridge class)
    • Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work

    Company Name March 2005 to June 2009 High School Math Teacher
    City , State
    • Subject/s Taught: Geometry, Algebra Level/s : 9th , 10th , 11th
    • Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching;  did academic counseling for those students who were in need;  attended meetings, committee work, seminars, substitutions and other academic functions;  acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students;  gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work
    Company Name November 1997 to March 2005 High School Math Teacher
    City , State
    • Subject/s Taught: Geometry, Data Analysis, Algebra1 Grade Level/s : 9th, 10th
    • Responsibilities: - complied with the school rules, regulations, and procedures; fulfilled the number of hours of actual teaching; attended faculty meetings and professional development seminars; monitored the behavior and academic performance of the student by always giving feedbacks to the parents through phone calls, conference and letters; gave coach class to those students who need help; made lesson plans, syllabus and instructional materials; submitted the reports and other documents related to work.
    Company Name June 1995 to March 1996 HIGH SCHOOL MATH EDUCATOR
    City , State
    Subject/s Taught: Algebra 1 Level: 1st year
    Responsibilities: complied with the school rules, regulations, practices and procedures; fulfilled the number of hours of actual teaching; did the academic counseling for those students who were in need; attended meetings, committee work, substitutions and other academic functions; acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; attended the quarterly parent-teacher conference; made lesson plans, tests with table of specifications, syllabus, visual aids, etc. 
    Education and Training
    Southwestern University Master of Arts : Math Education City , State , Philippines USA Math Education
    Philippine Normal University Math Education City , Philippines 30 units
    Philippine Normal University 2000 Master of Arts : Education City , Philippines Education
    1994 Bachelor of Arts : Secondary Education Mathematics Cumlaude Secondary Education Mathematics Cumlaude
    Certifications
    Maryland Teacher Certificate (APC ), current
    Community Involvement
    member/sponsor of ASPCA
    Affiliations
    Baltimore Teacher's Union member since 2005
    NCT member since 2005
    AFT member since 2010
    ​
    Personal Information
    • Place of Birth: Pampanga, Philippines
    • Date of Birth: 20th of March, 1973
    • Present Resident in Carroll County, Maryland, USA
    • Sex: Female
    • Status: Married with no child
    • Hobbies: International Travel, Cruising, Watching TV/Movies, Listening                  to the Music
    Interests
    Watching tv/movies, listening to the music, playing  candy crush, coaching the students 
    Skills
    Average computer literate
    Can apply CPR
    Can apply varied teaching skills
    ​
    ​
    Additional Information
    I had a license in CPR and was able to save two lives.
    I used to join the Medical Mission
    I used to be a member of Operation Smile
    I love helping the students who are struggling in their academics through coach class every day.
    " 13330982,TEACHER,"Microsoft Office, Smart Board, Geographic Information System, Engrade, Skedula, Working knowledge of Internet, First Aid and CPR Certified, Classroom Management, Community Involvement, Classroom Instruction, Critical Thinking, Urban Classroom setting","Master of Education: Curriculum & Instruction Environmental Education, 2015, Concordia University, Bachelor of Arts: Earth Science Teacher, 2009, Brooklyn College/ CUNY","Teacher, Female Soccer Assistant Coach, School Safety Officer, Youth Care Worker/Recreation Director"," TEACHER Summary Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process. Highlights Microsoft Office Smart Board Geographic Information System Engrade Skedula Working knowledge of Internet First Aid and CPR Certified Excellent classroom management Accomplishments Counseling   Developed and implemented the Fairness Committee, which is a restitution process run by students to help resolve peer issues in a positive, non-judgmental environment Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Plan Development   Monitored and facilitated weekly meeting of Student Council Instructed and advised on leadership skills, incorporated a trip to Ramapo for Children to help instill those leadership qualities. Developed a student-based constitution, and ensured its implementation. Oversaw all student government issues. Coordinated with the COSA teacher to plan and implement school-wide events. Organized and planned a Holiday Gift Giving event in conjunction With the Coney Island Generation Gap at the NY Aquarium. In-cooperation with Diploma Plus High School and Coney Island Generation Gap organized and supervised a Teen Summit about success after High School and Greening the Community. Organized and supervised Student Talent Showcase. Organized and supervised senior trip, prom, and graduation. Ran fund-raising events including a fund-raising benefit concert for a young child who has San Fillipo Syndrome. Coordinated a “Pay it Forward Campaign” in our school. Community Service   Served as Environmental action team leader Won two National Events and came in second in another event. Instilled importance of conservation and protection of the environment, by beach clean ups, environmental awareness events, paperless Friday to celebrate Earth Day, and established a recycling program in our school. Monitored the cleaning of Keiser Park Beach in Coney Island where we pulled off over 1,000 pounds of garbag Sponsered a graffiti clean up in Coney Island. Affiliations include Alliance for Climate Education, Partnership for Parks/Coney Island division, Friends of Kaiser Park, Community board 13, Coney Island Generation Gap, and Urban Neighborhood Services. Experience Teacher , 09/2009 to Current Company Name － City , State Taught Regents level Earth Science , developed curriculum, projects, and exams, facilitated and administered required labs, incorporated film throughout the curriculum exclusively used SmartBoard lessons to enhance student learning. Environmental Science: Taught 11th Grade Environmental Science. Developed curriculum, projects, and exams. Facilitated labs and activities. Health : Taught basic Health class incorporating the six components of Health: Physical; Emotional; Social; Mental; Spiritual; and Environmental. Female Soccer Assistant Coach , 08/2012 to Current Company Name － City , State Coordinated practices, taught basic and advanced skills Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Fostered a culture of good sportsmanship, cooperation and responsibility. Motivated and encouraged student athletes to do their best during practices and games. School Safety Officer , 01/1996 to 10/1998 Company Name － City , State Provided safe and secure learning environment in various high schools, became a qualified driver. Father Flanagan's Boy's Town Non-secured Detention Facility. Youth Care Worker/Recreation Director , 01/1994 to 01/1996 Company Name － City , State Facilitated and planned all recreational activities: including calisthenics, basketball games, pool tournaments, and trips away from facility. Taught social skills to youth incarcerated for non-violent crimes in anticipation of release back into society, implemented treatment plans set by qualified therapists. Worked closely with the youth to implement Boy's Town's Behavior Modification program. Education Master of Education : Curriculum & Instruction Environmental Education , 2015 Concordia University (On-Line) － City , State , United States Curriculum & Instruction Environmental Education Bachelor of Arts : Earth Science Teacher , 2009 Brooklyn College/ CUNY － City , State , USA Secondary Education Teacher Earth Science 7 - 12 Global Learning and Observations to Benefit the Environment (G.L.O.B.E.) Skills Classroom Management Community Involvement Classroom Instruction Critical Thinking Urban Classroom setting Professional Affiliations National Science Teachers Association New York Academy of Sciences United Federation of Teachers ","
    TEACHER
    Summary

    Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process.

    Highlights
    • Microsoft Office
    • Smart Board
    • Geographic Information System
    • Engrade
    • Skedula
    • Working knowledge of Internet

    • First Aid and CPR Certified
    • Excellent classroom management
    Accomplishments

    Counseling  

    • Developed and implemented the Fairness Committee, which is a restitution process run by students to help resolve peer issues in a positive, non-judgmental environment
    • Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.

    Plan Development  

    • Monitored and facilitated weekly meeting of Student Council
    • Instructed and advised on leadership skills, incorporated a trip to Ramapo for Children to help instill those leadership qualities.
    • Developed a student-based constitution, and ensured its implementation.
    • Oversaw all student government issues. Coordinated with the COSA teacher to plan and implement school-wide events.
    • Organized and planned a Holiday Gift Giving event in conjunction With the Coney Island Generation Gap at the NY Aquarium.
    • In-cooperation with Diploma Plus High School and Coney Island Generation Gap organized and supervised a Teen Summit about success after High School and Greening the Community.
    • Organized and supervised Student Talent Showcase.
    • Organized and supervised senior trip, prom, and graduation.
    • Ran fund-raising events including a fund-raising benefit concert for a young child who has San Fillipo Syndrome.
    • Coordinated a “Pay it Forward Campaign” in our school.

    Community Service  

    • Served as Environmental action team leader
    • Won two National Events and came in second in another event.
    • Instilled importance of conservation and protection of the environment, by beach clean ups, environmental awareness events, paperless Friday to celebrate Earth Day, and established a recycling program in our school.
    • Monitored the cleaning of Keiser Park Beach in Coney Island where we pulled off over 1,000 pounds of garbag
    • Sponsered a graffiti clean up in Coney Island.
    • Affiliations include Alliance for Climate Education, Partnership for Parks/Coney Island division, Friends of Kaiser Park, Community board 13, Coney Island Generation Gap, and Urban Neighborhood Services.
    Experience
    Teacher , 09/2009 to Current Company Name － City , State
    • Taught Regents level Earth Science , developed curriculum, projects, and exams, facilitated and administered required labs, incorporated film throughout the curriculum exclusively used SmartBoard lessons to enhance student learning.
    • Environmental Science: Taught 11th Grade Environmental Science.
    • Developed curriculum, projects, and exams.
    • Facilitated labs and activities.
    • Health : Taught basic Health class incorporating the six components of Health: Physical; Emotional; Social; Mental; Spiritual; and Environmental.
    Female Soccer Assistant Coach , 08/2012 to Current Company Name － City , State
    • Coordinated practices, taught basic and advanced skills
    • Created and ran up-to-date and relevant drills
    • Monitored the academic performance of student-athletes in addition to their athletic progress.
    • Helped develop each participant's physical and psychological fitness.
    • Fostered a culture of good sportsmanship, cooperation and responsibility.
    • Motivated and encouraged student athletes to do their best during practices and games.
    School Safety Officer , 01/1996 to 10/1998 Company Name － City , State
    • Provided safe and secure learning environment in various high schools, became a qualified driver.
    • Father Flanagan's Boy's Town Non-secured Detention Facility.
    Youth Care Worker/Recreation Director , 01/1994 to 01/1996 Company Name － City , State
    • Facilitated and planned all recreational activities: including calisthenics, basketball games, pool tournaments, and trips away from facility.
    • Taught social skills to youth incarcerated for non-violent crimes in anticipation of release back into society, implemented treatment plans set by qualified therapists.
    • Worked closely with the youth to implement Boy's Town's Behavior Modification program.
    Education
    Master of Education : Curriculum & Instruction Environmental Education , 2015 Concordia University (On-Line) － City , State , United States

    Curriculum & Instruction Environmental Education
    Bachelor of Arts : Earth Science Teacher , 2009 Brooklyn College/ CUNY － City , State , USA

    Secondary Education Teacher Earth Science 7 - 12


    Global Learning and Observations to Benefit the Environment (G.L.O.B.E.)
    Skills
    • Classroom Management
    • Community Involvement
    • Classroom Instruction
    • Critical Thinking
    • Urban Classroom setting
    Professional Affiliations

    National Science Teachers Association

    New York Academy of Sciences

    United Federation of Teachers

    " 22551979,TEACHER,"Microsoft Office proficiency, Excel spreadsheets, Meticulous attention to detail, QuickBooks expert, Schedule management, Self-directed, Advanced MS Office Suite knowledge, Resourceful, Self-starter, Articulate and well-spoken, Flexible, Results-oriented, Dedicated team player, Strong interpersonal skills, Time management","University of Maine at Fort Kent, Bachelor of Arts in Education/Psychology","Teacher, Business Partner, Media Assistant, Teacher"," TEACHER Summary Energetic with years experience in high-level executive support roles. Organized and professional. Dedicated and focused employee and manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Adept at managing multiple projects with ease using expert time management methods. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail QuickBooks expert Schedule management Self-directed Advanced MS Office Suite knowledge Resourceful Self-starter Articulate and well-spoken Flexible Accomplishments Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Material Development Created lesson plans targeting differentiated learners to create an engaging educational experience. Team Building and Leadership Created collaborative classroom experience through student-centered activities. Plan Development   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration   Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Creative Lesson Planning   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Counseling   Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Experience Teacher 07/2012 to Current Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Taught Language Arts and Social Studies to 43 5th grade students.Used variety of teaching techniques to encourage student critical thinking and discussion in 5th grade.Established and enforced rules for behavior and procedures for maintaining order among a class of 22 students. Developed, administered and corrected tests and quizzes in a timely manner.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Designed lesson plans focused on age and level-appropriate material. Business Partner 07/2007 to Current Company Name City , State Computed, recorded, and proofread data, records and reports. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Reported and consolidated company financial performance. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied with federal, state and company policies, procedures and regulations. Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Performed heavy bank reconciliations and cash flow statements. Media Assistant 08/2011 to 07/2012 Company Name City , State Replaced worn labels and barcodes to keep materials in good physical condition.Reshelved books to maintain a neat and tidy reading area.Cleaned and repaired damaged books and library resource materials.Monitored the lending of reserved course materials.Compiled all circulation statistics and drafted reports each [month.Troubleshooted technical problems with library computers and other technology.Answered patrons' questions at the circulation desk.Coached students, faculty and staff in the use of electronic, print and internet resources.Maintained complete and accurate records of all library transactions. Teacher 07/2007 to 06/2008 Company Name City , State Same as above teaching experience. Education Bachelor of Arts : Education/Pyschology 1 2007 University of Maine at Fort Kent City , State Skills Results-oriented Dedicated team player Strong interpersonal skills Time management ","
    TEACHER
    Summary

    Energetic with years experience in high-level executive support roles. Organized and professional. Dedicated and focused employee and manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Adept at managing multiple projects with ease using expert time management methods.

    Highlights
    • Microsoft Office proficiency
    • Excel spreadsheets
    • Meticulous attention to detail
    • QuickBooks expert
    • Schedule management
    • Self-directed
    • Advanced MS Office Suite knowledge
    • Resourceful
    • Self-starter
    • Articulate and well-spoken
    • Flexible
    Accomplishments

    Lesson Planning:

    • Introduced new learning methods to ensure total comprehension for all students.

    Material Development

    • Created lesson plans targeting differentiated learners to create an engaging educational experience.

    Team Building and Leadership

    • Created collaborative classroom experience through student-centered activities.

    Plan Development  

    • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

    Education Strategies  

    • Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.

    Goal Setting  

    • Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.

    Technology Integration  

    • Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.

    Creative Lesson Planning  

    • Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience.

    Parent Communication  

    • Regularly met with parents to discuss student issues and course weakness areas.

    Counseling  

    • Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.
    Experience
    Teacher 07/2012 to Current Company Name City , State

    Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Taught Language Arts and Social Studies to 43 5th grade students.Used variety of teaching techniques to encourage student critical thinking and discussion in 5th grade.Established and enforced rules for behavior and procedures for maintaining order among a class of 22 students. Developed, administered and corrected tests and quizzes in a timely manner.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Designed lesson plans focused on age and level-appropriate material.
    Business Partner 07/2007 to Current Company Name City , State
    • Computed, recorded, and proofread data, records and reports.
    • Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
    • Reported and consolidated company financial performance.
    • Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
    • Complied with federal, state and company policies, procedures and regulations.
    • Reconciled and reported discrepancies found in records.
    • Communicated with customers, employees and other individuals to answer questions and explain information.
    • Designed electronic file systems and maintained electronic and paper files.
    • Made copies, sent faxes and handled all incoming and outgoing correspondence.
    • Posted open positions on company and social media websites.
    • Organized files, developed spreadsheets, faxed reports and scanned documents.
    • Created weekly and monthly reports and presentations.
    • Properly routed agreements, contracts and invoices through the signature process.
    • Received and distributed faxes and mail in a timely manner.
    • Managed daily office operations and maintenance of equipment.
    • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
    • Performed heavy bank reconciliations and cash flow statements.
    Media Assistant 08/2011 to 07/2012 Company Name City , State

    Replaced worn labels and barcodes to keep materials in good physical condition.Reshelved books to maintain a neat and tidy reading area.Cleaned and repaired damaged books and library resource materials.Monitored the lending of reserved course materials.Compiled all circulation statistics and drafted reports each [month.Troubleshooted technical problems with library computers and other technology.Answered patrons' questions at the circulation desk.Coached students, faculty and staff in the use of electronic, print and internet resources.Maintained complete and accurate records of all library transactions.
    Teacher 07/2007 to 06/2008 Company Name City , State

    Same as above teaching experience.
    Education
    Bachelor of Arts : Education/Pyschology 1 2007 University of Maine at Fort Kent City , State
    Skills
    • Results-oriented
    • Dedicated team player
    • Strong interpersonal skills
    • Time management
    " 29639533,TEACHER,"Team player and effective collaborator, Proven Leader, Specialist with building relationships with students and parents, Dedicated, Hard Working","Master of Education: Reading and Literacy Development, Marygrove College, Bachelor of Science: Social Science, Tennessee State University","Teacher, Academy Director, Corporate Trainer"," TEACHER Summary Committed and highly dedicated professional with over fifteen years of extensive experience teaching, counseling, and mentoring people from diverse backgrounds. Experienced in planning and implementing intervention plans.Possessing excellent diagnostic, behavioral intervention, and behavioral monitoring skills. Highlights School Writing Department Chair (Current) 5Th Grade Level Chair (Current) Over 10 years experience within single and traditional urban public schools educational arena Comprehensive understanding and strategic in teaching Georgia Milestone constructive responses Flexible and adaptive Experienced in differentiated instruction Calm under pressure Critical thinker Excellent speaker and Presenter Accomplishments Increased both traditional and those within the E.I.P. setting to improve test scores leading to an average of 85% meeting or exceeding on the English Language Arts 2014-2015 C.R.C.T. exam. Led 2014-2015 E.I.P. homeroom to a 100% meet or exceed passing rate on the C.R.C.T Reading. Improved 5th grade writing test scores at Hutchinson Elementary resulting to a 95% passing percentage on the Georgia Writing test for 2013-2014. Designed and conducted school wide workshops on Common Core Standards and their potential impact upon Georgia education. Created and presented parenting workshops on various topics, including parent participation and motivating unmotivated students. Developed community based male mentoring programs including Project L.O.N.G and ""Our Squad"". Experience Teacher January 2011 to Current Company Name － City , State Instructed sixty 5th grade students in the areas of Reading and Language Arts. Created and Supervised implementation of school wide writing plan for 2014 - 2015. Designed and implemented creative unit and lesson plans, aligned with the national Common Core standards. Analyzed and utilized student data results to both prepare and modify instruction and assessments. Incorporated technology using the Promethean and Study Island software to enhance student learning and achievement. Conducted school wide workshops on Common Core Standards and their potential impact upon Georgia education. Teacher January 2008 to January 2010 Company Name － City , State Instructed schools only single gender all male (4th) grade class in all subject areas. Analyzed and utilized student data results to drive instruction to achieve optimum student performance. Developed a creative classroom management system (including, the ""Mr.C's Bucks"" points), creating a environment conducive to teamwork and leading to a significant decrease in student office behavioral referrals. Created and implemented a character education curriculum within daily instructional best practices. Expanded the range of learning through the use of whole class, individual and cooperative educational instructional techniques. Teacher January 2007 to January 2008 Company Name － City , State Designed and instructed only single gender male (4th) grade class in Mathematics and Reading. Integrated differentiated teaching styles to effectively address different learning modalities. Implemented technology in all classes and subject areas using Promethean Board instructional software. Implemented behavior modifications through the incorporation of character education inclusion as a motivator for improving student conduct, participation, and academic achievement. Academy Director January 2005 to January 2007 Company Name － City , State Supervised teacher evaluations and lead weekly administrative meeting with academy teachers Managed student suspensions and all behavior incidents. Created master schedules to align with single gender instruction. Shared representative responsibilities in committee meetings. Prepared curriculum, discipline, substitute, and student handbooks. Coordinated administrative duties: media, guests, duty roster and buses. Teacher January 2001 to January 2005 Company Name － City , State Challenged five all male single gender (8th grade) students to develop mastery of content by implementation of.""real-life relevancy"" and creative instructional techniques. Implemented a direct balanced literacy program utilizing a whole language approach to Reading and Social Studies in accordance to state and district standards. Corporate Trainer January 1998 to January 2001 Company Name － City , State Formed and presented specialized training curriculum for all new hire orientation classes and cultural diversity seminars. Guided classrooms, e-learning and virtual seminar training sessions for domestic and international audiences and teams. Teacher January 1996 to January 1998 Company Name － City , State Instructed eighth grade students in the Science and technology. Created the ""Think First"" Michigan M.E.A.P. Review Course, leading to an increase of 20% in passing scores. Developed the ""My Pops"" father figure mentoring program, resulting in a 40% increase of parental participation in volunteer activities during the 1997-1998 school year. Education Master of Education : Reading and Literacy Development , 2007 Marygrove College － City , State Bachelor of Science : Social Science , 1996 Tennessee State University － City , State City Georgia Teaching Certifications: (P-5), Reading (4-8), Social Science (4-8), English Language Arts (4-8) Publications Moderator-W.I.G.O. AM RADIO (1570), ""Mentoring Young Boys: A Community Effort,"" 2009 Atlanta, Georgia Moderator-Marygrove College Graduate School of Education, ""Building Relationships: African American Male Teachers and Black Boys,"" Detroit, Michigan 2007 Presenter-Michigan Association of Public School Academies, ""Real Talk: The Media and its Influence on African American Boys,"" Detroit, Michigan 2006 Skills Team player and effective collaborator ProvenLeader Specialist with building relationships with students and parents Dedicated Hard Working ","
    TEACHER
    Summary

    Committed and highly dedicated professional with over fifteen years of extensive experience teaching, counseling, and mentoring people from diverse backgrounds. Experienced in planning and implementing intervention plans.Possessing excellent diagnostic, behavioral intervention, and behavioral monitoring skills.

    Highlights
    • School Writing Department Chair (Current)
    • 5Th Grade Level Chair (Current)
    • Over 10 years experience within single and traditional urban public schools educational arena
    • Comprehensive understanding and strategic in teaching Georgia Milestone constructive responses
    • Flexible and adaptive
    • Experienced in differentiated instruction
    • Calm under pressure
    • Critical thinker
    • Excellent speaker and Presenter
    Accomplishments

    • Increased both traditional and those within the E.I.P. setting to improve test scores leading to an average of 85% meeting or exceeding on the English Language Arts 2014-2015 C.R.C.T. exam.
    • Led 2014-2015 E.I.P. homeroom to a 100% meet or exceed passing rate on the C.R.C.T Reading.
    • Improved 5th grade writing test scores at Hutchinson Elementary resulting to a 95% passing percentage on the Georgia Writing test for 2013-2014.
    • Designed and conducted school wide workshops on Common Core Standards and their potential impact upon Georgia education.
    • Created and presented parenting workshops on various topics, including parent participation and motivating unmotivated students.
    • Developed community based male mentoring programs including Project L.O.N.G and ""Our Squad"".
    Experience
    Teacher
    January 2011 to Current     Company Name － City , State
    • Instructed sixty 5th grade students in the areas of Reading and Language Arts.
    • Created and Supervised implementation of school wide writing plan for 2014 - 2015.
    • Designed and implemented creative unit and lesson plans, aligned with the national Common Core standards.
    • Analyzed and utilized student data results to both prepare and modify instruction and assessments.
    • Incorporated technology using the Promethean and Study Island software to enhance student learning and achievement.
    • Conducted school wide workshops on Common Core Standards and their potential impact upon Georgia education.
    Teacher
    January 2008 to January 2010     Company Name － City , State
    • Instructed schools only single gender all male (4th) grade class in all subject areas.
    • Analyzed and utilized student data results to drive instruction to achieve optimum student performance.
    • Developed a creative classroom management system (including, the ""Mr.C's Bucks"" points), creating a environment conducive to teamwork and leading to a significant decrease in student office behavioral referrals.
    • Created and implemented a character education curriculum within daily instructional best practices.
    • Expanded the range of learning through the use of whole class, individual and cooperative educational instructional techniques.
    Teacher
    January 2007 to January 2008     Company Name － City , State
    • Designed and instructed only single gender male (4th) grade class in Mathematics and Reading.
    • Integrated differentiated teaching styles to effectively address different learning modalities.
    • Implemented technology in all classes and subject areas using Promethean Board instructional software.
    • Implemented behavior modifications through the incorporation of character education inclusion as a motivator for improving student conduct, participation, and academic achievement.
    Academy Director
    January 2005 to January 2007     Company Name － City , State
    • Supervised teacher evaluations and lead weekly administrative meeting with academy teachers Managed student suspensions and all behavior incidents.
    • Created master schedules to align with single gender instruction.
    • Shared representative responsibilities in committee meetings.
    • Prepared curriculum, discipline, substitute, and student handbooks.
    • Coordinated administrative duties: media, guests, duty roster and buses.
    Teacher
    January 2001 to January 2005     Company Name － City , State
    • Challenged five all male single gender (8th grade) students to develop mastery of content by implementation of.""real-life relevancy"" and creative instructional techniques.
    • Implemented a direct balanced literacy program utilizing a whole language approach to Reading and Social Studies in accordance to state and district standards.
    Corporate Trainer
    January 1998 to January 2001     Company Name － City , State
    • Formed and presented specialized training curriculum for all new hire orientation classes and cultural diversity seminars.
    • Guided classrooms, e-learning and virtual seminar training sessions for domestic and international audiences and teams.
    Teacher
    January 1996 to January 1998     Company Name － City , State
    • Instructed eighth grade students in the Science and technology.
    • Created the ""Think First"" Michigan M.E.A.P.
    • Review Course, leading to an increase of 20% in passing scores.
    • Developed the ""My Pops"" father figure mentoring program, resulting in a 40% increase of parental participation in volunteer activities during the 1997-1998 school year.
    Education
    Master of Education : Reading and Literacy Development , 2007 Marygrove College － City , State
    Bachelor of Science : Social Science , 1996 Tennessee State University － City , State
    City

    Georgia Teaching Certifications: (P-5), Reading (4-8), Social Science (4-8), English Language Arts (4-8)
    Publications
    • Moderator-W.I.G.O. AM RADIO (1570), ""Mentoring Young Boys: A Community Effort,"" 2009 Atlanta, Georgia
    • Moderator-Marygrove College Graduate School of Education, ""Building Relationships: African American Male Teachers and Black Boys,"" Detroit, Michigan 2007
    • Presenter-Michigan Association of Public School Academies, ""Real Talk: The Media and its Influence on African American Boys,"" Detroit, Michigan 2006
    Skills

    Team player and effective collaborator

    ProvenLeader

    Specialist with building relationships with students and parents

    Dedicated

    Hard Working

    " 49285644,TEACHER,"Solid leadership and support skills, Relationship development and maintenance abilities, Strong verbal and written communication skills, Engaging, encouraging and motivating, Prepare and present information logically, Microsoft Office Suite, Information management and EDI systems, Exceptional attention to detail, Microsoft Office (Word, Excel, PowerPoint, Outlook), Infinite Campus","Graduate Teaching Licensure, Education, The College of Saint Scholastica, Bachelor of Arts, Marketing Communications, Metropolitan State University","Teacher, Site Leader - Summer Adventures, Youth Program Assistant, Importing, Warehousing and Domestic Distribution Manager, Customer Service Representative & Marketing Assistant, Hydrogel Sales Support and Technical Service Representative"," TEACHER Summary Accomplished, experienced, well educated business minded career seeker who takes great pride in establishing strong and lasting relationships with co-workers, parents, students and other industry professionals. Extremely organized and self-driven. Education Graduate Teaching Licensure , Education May 21, 2010 The College of Saint Scholastica － City , State , US Graduate course GPA: 3.58 Masters in Science degree status: in-process (Two courses outstanding) Bachelor of Arts , Marketing Communications 1998 Metropolitan State University － City , State , us Marketing Communications Highlights Solid leadership and support skills Relationship development and maintenance abilities Strong verbal and written communication skills Engaging, encouraging and motivating Prepare and present information logically Microsoft Office Suite Information management and EDI systems Exceptional attention to detail Experience Teacher Oct 2010 to Current Company Name － City , State Various Elementary and Middle Schools   Work autonomously as a leader and interact successfully as a team member. Foster relationships of trust and maintain confidentiality. Initiate, facilitate, and moderate classroom discussions. Engage and motivate learners by presenting information in a logical manner and revising as needed. Conduct research using multiple source modalities Plan, evaluate, and revise course material and methods of instruction to meet the needs of all students. Prepare course materials such as unit packets, unit activities, homework assignments, tests, quizzes, and various handouts. Organize and maintain various accurate records. Evaluate and grade student assignments, tests, quizzes, projects, and papers. Meet the needs of a diverse population including students, parents, faculty and administration. Assume responsibility for the safety and well-being of a group of people. Site Leader - Summer Adventures (Summer position) Jun 2012 to Aug 2013 Company Name － City , State Facilitate the daily operations of the program for the purpose of ensuring student and program success. Supervises site program (attendance, behavior management, curriculum, budget, student safety, etc.) for the purpose of ensuring success of the program and meeting program requirements. Guide and support school staff for the purpose of ensuring program success. Serves as a resource to students, parents and staff for the purpose of providing information, guidance, and addressing questions and concerns. Monitors individual and/or groups of students in a variety of settings (classroom, snack time, group or individual games, playground activities, field trips, etc.) for the purpose of providing a safe and positive learning environment. Youth Program Assistant Mar 2009 to Jun 2012 Company Name － City , State Serve as liaison between CES and the school to promote program teaching opportunities to school staff, increase the number and the variety of program offerings available, and increase awareness of programs available to families. Partner with Youth Programs Coordinator (YPC), principal, and other school staff to assess youth and parent program needs. Work with YPC in developing and implementing a plan for future opportunities. Work with CES staff to effectively market CES programs and increase enrollment. Monitor scheduled CES activities in assigned buildings and community locations. Ensure after school class safety procedures are being followed. Respond to any safety or special concerns as they arrive and provide Crisis Management/Response as needed, including First Aid, CPR, AED, and evacuation. Promote a safe environment by following After School Class Safety Procedures. Assist CES with special events. Importing, Warehousing and Domestic Distribution Manager Mar 2001 to Jun 2006 Company Name － City , State Managed all logistics including ocean and air imports, exports and domestic distribution via TL, LTL, and small parcel. Evaluated potential third party warehouses and freight forwarder/brokerage firms. Negotiated import ocean and airfreight rates, warehousing costs and domestic distribution rates. Managed daily activities of third party warehouse personnel. Reviewed all foreign import documentation for accuracy.. Ensured all import freight was shipped on time and cleared by U.S. customs, inventoried and warehoused accurately. Distributed retail orders according to customer specific vendor guide requirements, policies and procedures. Tracked, monitored and approved all billings associated with importation, customs clearance, warehousing and distribution. Tracked and monitored each outgoing sales order via EDI to verify accurate distribution and delivery in order to expedite customer invoicing. Communicated extensively verbally and in writing with entire retail customer base, foreign agents, factories, forwarder/brokerage personnel and warehouse personnel.. Customer Service Representative & Marketing Assistant Oct 2000 to Mar 2001 Company Name － City , State Worked extensively with company sales manager and all line representatives. Trade Show Experience: booth management, customer and vendors interaction, booth set-up and tear-down, all trade show logistics. Other duties included customer relations, addressing consumer inquiries, order entry, processing returns and invoicing credits. Hydrogel Sales Support and Technical Service Representative Oct 1998 to Oct 2000 Company Name － City , State Assisted in project justification planning for modified or new product launches. Executed the Hydrogel Marketing Communications Plan. Initiated improvements to existing print ads and marketing literature. Provided optimum sales and customer service, maintained and enhanced existing business. Demonstrated excellent written and verbal communication skills. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook), Infinite Campus ","
    TEACHER
    Summary

    Accomplished, experienced, well educated business minded career seeker who takes great pride in establishing strong and lasting relationships with co-workers, parents, students and other industry professionals. Extremely organized and self-driven.

    Education
    Graduate Teaching Licensure , Education May 21, 2010 The College of Saint Scholastica － City , State , US

    Graduate course GPA: 3.58

    Masters in Science degree status: in-process (Two courses outstanding)
    Bachelor of Arts , Marketing Communications 1998 Metropolitan State University － City , State , us

    Marketing Communications
    Highlights
    • Solid leadership and support skills
    • Relationship development and maintenance abilities
    • Strong verbal and written communication skills
    • Engaging, encouraging and motivating
    • Prepare and present information logically
    • Microsoft Office Suite
    • Information management and EDI systems
    • Exceptional attention to detail
    Experience
    Teacher Oct 2010 to Current
    Company Name － City , State

    Various Elementary and Middle Schools  

    • Work autonomously as a leader and interact successfully as a team member.
    • Foster relationships of trust and maintain confidentiality.
    • Initiate, facilitate, and moderate classroom discussions.
    • Engage and motivate learners by presenting information in a logical manner and revising as needed.
    • Conduct research using multiple source modalities
    • Plan, evaluate, and revise course material and methods of instruction to meet the needs of all students.
    • Prepare course materials such as unit packets, unit activities, homework assignments, tests, quizzes, and various handouts.
    • Organize and maintain various accurate records.
    • Evaluate and grade student assignments, tests, quizzes, projects, and papers.
    • Meet the needs of a diverse population including students, parents, faculty and administration.
    • Assume responsibility for the safety and well-being of a group of people.
    Site Leader - Summer Adventures (Summer position) Jun 2012 to Aug 2013
    Company Name － City , State
    • Facilitate the daily operations of the program for the purpose of ensuring student and program success.
    • Supervises site program (attendance, behavior management, curriculum, budget, student safety, etc.) for the purpose of ensuring success of the program and meeting program requirements.
    • Guide and support school staff for the purpose of ensuring program success.
    • Serves as a resource to students, parents and staff for the purpose of providing information, guidance, and addressing questions and concerns.
    • Monitors individual and/or groups of students in a variety of settings (classroom, snack time, group or individual games, playground activities, field trips, etc.) for the purpose of providing a safe and positive learning environment.
    Youth Program Assistant Mar 2009 to Jun 2012
    Company Name － City , State
    • Serve as liaison between CES and the school to promote program teaching opportunities to school staff, increase the number and the variety of program offerings available, and increase awareness of programs available to families.
    • Partner with Youth Programs Coordinator (YPC), principal, and other school staff to assess youth and parent program needs.
    • Work with YPC in developing and implementing a plan for future opportunities.
    • Work with CES staff to effectively market CES programs and increase enrollment.
    • Monitor scheduled CES activities in assigned buildings and community locations. Ensure after school class safety procedures are being followed. Respond to any safety or special concerns as they arrive and provide Crisis Management/Response as needed, including First Aid, CPR, AED, and evacuation.
    • Promote a safe environment by following After School Class Safety Procedures.
    • Assist CES with special events.
    Importing, Warehousing and Domestic Distribution Manager Mar 2001 to Jun 2006
    Company Name － City , State
    • Managed all logistics including ocean and air imports, exports and domestic distribution via TL, LTL, and small parcel.
    • Evaluated potential third party warehouses and freight forwarder/brokerage firms.
    • Negotiated import ocean and airfreight rates, warehousing costs and domestic distribution rates.
    • Managed daily activities of third party warehouse personnel.
    • Reviewed all foreign import documentation for accuracy..
    • Ensured all import freight was shipped on time and cleared by U.S. customs, inventoried and warehoused accurately.
    • Distributed retail orders according to customer specific vendor guide requirements, policies and procedures.
    • Tracked, monitored and approved all billings associated with importation, customs clearance, warehousing and distribution.
    • Tracked and monitored each outgoing sales order via EDI to verify accurate distribution and delivery in order to expedite customer invoicing.
    • Communicated extensively verbally and in writing with entire retail customer base, foreign agents, factories, forwarder/brokerage personnel and warehouse personnel..
    Customer Service Representative & Marketing Assistant Oct 2000 to Mar 2001
    Company Name － City , State
    • Worked extensively with company sales manager and all line representatives.
    • Trade Show Experience: booth management, customer and vendors interaction, booth set-up and tear-down, all trade show logistics.
    • Other duties included customer relations, addressing consumer inquiries, order entry, processing returns and invoicing credits.
    Hydrogel Sales Support and Technical Service Representative Oct 1998 to Oct 2000
    Company Name － City , State
    • Assisted in project justification planning for modified or new product launches.
    • Executed the Hydrogel Marketing Communications Plan.
    • Initiated improvements to existing print ads and marketing literature.
    • Provided optimum sales and customer service, maintained and enhanced existing business.
    • Demonstrated excellent written and verbal communication skills.
    Skills
    Microsoft Office (Word, Excel, PowerPoint, Outlook), Infinite Campus
    " 16270906,TEACHER,"Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Audits, Billing, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Accounts Receivable, Data Entry, Contracts, Credit Card, Fixed Assets, Maintenance, Purchase Orders, Reconciling, Supply Chain, Finance, Audit, Benefits, Collection, Financial Report, Healthcare, Insurance Billing, Reconciliation, Database, Administrative Assistant, Disbursement, Filings, Legal Documents, Medicaid","CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors of Arts in Business Administration, AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates of Arts in Business Administration","TEACHER, Senior Accountant, Administrative Assistant, Specialist Program Technician, Accounting Clerk"," TEACHER Accomplishments Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members Awarded with a monetary raise after successful completion of my Bachelors degree program Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays Recognized for work ethics, great customer service skills, and involvement as a team player Experience TEACHER March 2013 to Current Company Name Senior Accountant Responsible for auditing the third party vendor's health insurance billing generated for participating school districts within the entire state of Texas. Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues. Prepare a monthly analysis to detect any underlying billing issues provided by our third party vendor and recommend solutions to repair and prevent future billing issues. Compile a monthly Accounts Receivable reconciliation report to ensure revenue and expense transactions have been accurately recorded before presenting it to senior management. Provide assistance to school district's officials in relation to State Regulations, Health Coverage Plans, and Texas Legislative decisions. Resolve and make a determination for retroactive credit requests received from school districts that involve complex research and billing audits. Review and approve third party vendor invoices for contract compliance accuracy. Reconcile budget reports to reflect internal accounting expenses ensuring that fund distributions were accurately recorded. Adjust monthly annuity disbursements belonging to TRS Retirees that have erroneously underpaid for their Health Insurance premium. Approve check refund distributions to TRS Retirees that have made overpayments on their Health Insurance premium. Research and compile annual ad-hoc reports that include the Affordable Care Act fee versus our Health Insurance costs to decide on future premium rates. Compile current year accounting data to generate the Comprehensive Annual Financial Report (CAFR). Knowledge of state laws related to health care and insurance programs, retiree health care benefits, and financial and accounting regulations. Accomplishments Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort. Recovered overpaid costs owed to TRS from vendors that totaled to more than $5M for the 2009-2014 fiscal years by conducting an audit of previously billed invoices and detecting findings of overbilled rates that weren't in compliance with the contract's terms. Increased productivity by 30% as the lead Accountant for the Accounts Receivable area by implementing an automated email collection system that generates an email to more than 100 entities that are in unpaid status. Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members. Recovered implementation expenses that incurred during the new healthcare vendor transition for more than $83K under the ""transition allowance provision"" found on the contract. Awarded with a monetary raise after successful completion of my Bachelors degree program. Administrative Assistant June 2007 to March 2013 Company Name Utilize financial software to generate payment documents such as purchase orders, delivery orders, requisitions, travel advances, and other general accounting documents. Process payments through the City of Austin credit card system, including the reconciling of processed credit card transactions and ensure the usage of correct funding and codes. Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays. Analyze dollar balances and time remaining on existing contracts and make recommendations for extensions or dollar increases. Monitor contract performance such as the delivery of services or goods by enforcing the supply chain and ensuring that the billing is in compliance with the contract's terms. Authorized to record all city-owned capital items distributed within the department that are considered to be fixed assets and require identification tags to facilitate control and accountability. Assist the budget team with the itemizing of expenses, revenue, and plan of operations for the given period during the fiscal year in order to maintain accurate reports including the data entry that is required utilizing the ECombs software. Knowledge of City practices, purchasing policies and procedures, and Accounts Payable regulations. Responsible for the distribution of petty cash and performing monthly petty cash audits for all internal custodians in the department, ensuring that policy and procedures are enforced. Maintain financial information, records, and electronic files in accordance to the City of Austin Records Retention policies and procedures. Maintain a good working relationship with other city employees and the general public providing excellent customer service skills. Appointed to participate as an interviewer to better evaluate potential hires for the department of Aviation. Accomplishments Sponsored by the department of Aviation's Executive Assistant Director, Dave Arthur to participate in the competitive Power Pipeline Leadership Conference in Dallas, TX to represent the City of Austin. This conference gave me insights in career development and leadership planning. Proposed a paperless system within the department and have completed the ""Keeping it Green"" project. Once implemented, using the ProCard for processing electronic invoices and E-statements received from vendors we expect to reduce the amount of time and money spent on a daily basis. Successfully attained funding for the overdue maintenance and repair of the airport elevators and escalators regardless that the purchasing deadlines for the fiscal year had expired. Demonstrated my keen ability to work with cross-functional teams this fiscal year by helping the short-staffed budgeting team compile the expenditures for the entire Aviation Department. Processed accounts payable documents, and other general accounting transactions. Assisted attorneys and the general staff with necessary courthouse filings and legal documents from external locations that needed to be delivered or picked up. Performed daily receptionist duties by assisting internal and external customers regarding law operations and procedures as well as coordinating scheduled meetings for the department's staff. Maintained record retention in accordance with the City of Austin Records Retention policies and procedures. Accomplishments Gained knowledge in different financial areas such as purchasing, accounts payable, and accounts receivable. Developed a database to record incoming invoices and the disbursement of payment to vendors to eliminate duplicate payments. Recognized for work ethics, great customer service skills, and involvement as a team player. Specialist Program Technician December2005 to April 2006 Company Name Performed data entry of enrollment applications for child Medicaid assistance, and affordable Children's health insurance (CHIP). Oversaw the application processing queues in the Specialty Programs Work Group, ensuring the quotas were met on a daily basis. Reviewed all incoming applications and data entered into the eligibility database and settled discrepancies found in all stages of the process. Accomplishments Appointed to Assistant Supervisor after 3 months from hire date due to quota exceeds that resulted in more than 1500 children enrolled in the health coverage statewide. Accounting Clerk July 2002 to October 2005 Company Name Assigned to the Accounts Receivable area to assist in creating invoices and statements, as well as monitoring account balances. Prepared cash balance reports and ensured that bank deposits were accurately recorded. Assisted with Accounts Payable processes such as purchase order requests, and the payment process of incoming invoices. Monitored departmental budget utilizing balance spreadsheets that itemized expenditures, income, and estimation for future projects. Accomplishments Developed knowledge in both areas of Accounts Receivable and Accounts Payable. Saved the department money despite the short-handed status in staff and budget fall for over a year with assisting in both Accounts Receivable and Accounts Payable. Education Bachelors of Arts : Business Administration CONCORDIA UNIVERSITY － City , State , US CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors of Arts in Business Administration, January 2012 to December 2014 Associates of Arts : Business Administration AMERICAN INTERCONTINENTAL UNIVERSITY － City , State , US AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates of Arts in Business Administration, November 2010 to December 2011 EAGLE PASS HIGH SCHOOL, EAGLE PASS, TEXAS High School Diploma High School Diploma, May 1998 Professional Affiliations MAXIMUS, TEXAS ACCESS ALLIANCE to Skills Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Of Accounts, Accountant, Audits, Billing, Buying/procurement, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Retail Sales, Accounts Receivable, Basis, Data Entry, Assistant Director, Associate, Aviation, Budgeting, Career Development, Contracts, Credit Card, Excellent Customer Service Skills, Executive Assistant, Fixed Assets, Maintenance, Pipeline, Purchase Orders, Reconciling, Supply Chain, The Accounts, Clerk, Estimation, Finance, With Accounts, And Accounting, Audit, Auditing, Benefits, Collection, Financial Report, Healthcare, Increase, Insurance Billing, Reconciliation, Solutions, Database, Administrative Assistant, Disbursement, Filings, Great Customer Service Skills, Legal Documents, Team Player, Medicaid, Quota ","
    TEACHER
    Accomplishments
    • Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues
    • Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort
    • Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members
    • Awarded with a monetary raise after successful completion of my Bachelors degree program
    • Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays
    • Recognized for work ethics, great customer service skills, and involvement as a team player
    Experience
    TEACHER
    March 2013 to Current     Company Name
    • Senior Accountant
    • Responsible for auditing the third party vendor's health insurance billing generated for participating school districts within the entire state of Texas.
    • Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues.
    • Prepare a monthly analysis to detect any underlying billing issues provided by our third party vendor and recommend solutions to repair and prevent future billing issues.
    • Compile a monthly Accounts Receivable reconciliation report to ensure revenue and expense transactions have been accurately recorded before presenting it to senior management.
    • Provide assistance to school district's officials in relation to State Regulations, Health Coverage Plans, and Texas Legislative decisions.
    • Resolve and make a determination for retroactive credit requests received from school districts that involve complex research and billing audits.
    • Review and approve third party vendor invoices for contract compliance accuracy.
    • Reconcile budget reports to reflect internal accounting expenses ensuring that fund distributions were accurately recorded.
    • Adjust monthly annuity disbursements belonging to TRS Retirees that have erroneously underpaid for their Health Insurance premium.
    • Approve check refund distributions to TRS Retirees that have made overpayments on their Health Insurance premium.
    • Research and compile annual ad-hoc reports that include the Affordable Care Act fee versus our Health Insurance costs to decide on future premium rates.
    • Compile current year accounting data to generate the Comprehensive Annual Financial Report (CAFR).
    • Knowledge of state laws related to health care and insurance programs, retiree health care benefits, and financial and accounting regulations. Accomplishments
    • Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort.
    • Recovered overpaid costs owed to TRS from vendors that totaled to more than $5M for the 2009-2014 fiscal years by conducting an audit of previously billed invoices and detecting findings of overbilled rates that weren't in compliance with the contract's terms.
    • Increased productivity by 30% as the lead Accountant for the Accounts Receivable area by implementing an automated email collection system that generates an email to more than 100 entities that are in unpaid status.
    • Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members.
    • Recovered implementation expenses that incurred during the new healthcare vendor transition for more than $83K under the ""transition allowance provision"" found on the contract.
    • Awarded with a monetary raise after successful completion of my Bachelors degree program.
    Administrative Assistant
    June 2007 to March 2013     Company Name
    • Utilize financial software to generate payment documents such as purchase orders, delivery orders, requisitions, travel advances, and other general accounting documents.
    • Process payments through the City of Austin credit card system, including the reconciling of processed credit card transactions and ensure the usage of correct funding and codes.
    • Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays.
    • Analyze dollar balances and time remaining on existing contracts and make recommendations for extensions or dollar increases.
    • Monitor contract performance such as the delivery of services or goods by enforcing the supply chain and ensuring that the billing is in compliance with the contract's terms.
    • Authorized to record all city-owned capital items distributed within the department that are considered to be fixed assets and require identification tags to facilitate control and accountability.
    • Assist the budget team with the itemizing of expenses, revenue, and plan of operations for the given period during the fiscal year in order to maintain accurate reports including the data entry that is required utilizing the ECombs software.
    • Knowledge of City practices, purchasing policies and procedures, and Accounts Payable regulations.
    • Responsible for the distribution of petty cash and performing monthly petty cash audits for all internal custodians in the department, ensuring that policy and procedures are enforced.
    • Maintain financial information, records, and electronic files in accordance to the City of Austin Records Retention policies and procedures.
    • Maintain a good working relationship with other city employees and the general public providing excellent customer service skills.
    • Appointed to participate as an interviewer to better evaluate potential hires for the department of Aviation. Accomplishments
    • Sponsored by the department of Aviation's Executive Assistant Director, Dave Arthur to participate in the competitive Power Pipeline Leadership Conference in Dallas, TX to represent the City of Austin. This conference gave me insights in career development and leadership planning.
    • Proposed a paperless system within the department and have completed the ""Keeping it Green"" project. Once implemented, using the ProCard for processing electronic invoices and E-statements received from vendors we expect to reduce the amount of time and money spent on a daily basis.
    • Successfully attained funding for the overdue maintenance and repair of the airport elevators and escalators regardless that the purchasing deadlines for the fiscal year had expired.
    • Demonstrated my keen ability to work with cross-functional teams this fiscal year by helping the short-staffed budgeting team compile the expenditures for the entire Aviation Department.
    • Processed accounts payable documents, and other general accounting transactions.
    • Assisted attorneys and the general staff with necessary courthouse filings and legal documents from external locations that needed to be delivered or picked up.
    • Performed daily receptionist duties by assisting internal and external customers regarding law operations and procedures as well as coordinating scheduled meetings for the department's staff.
    • Maintained record retention in accordance with the City of Austin Records Retention policies and procedures. Accomplishments
    • Gained knowledge in different financial areas such as purchasing, accounts payable, and accounts receivable.
    • Developed a database to record incoming invoices and the disbursement of payment to vendors to eliminate duplicate payments.
    • Recognized for work ethics, great customer service skills, and involvement as a team player.
    Specialist Program Technician
    December2005 to April 2006     Company Name
    • Performed data entry of enrollment applications for child Medicaid assistance, and affordable Children's health insurance (CHIP).
    • Oversaw the application processing queues in the Specialty Programs Work Group, ensuring the quotas were met on a daily basis.
    • Reviewed all incoming applications and data entered into the eligibility database and settled discrepancies found in all stages of the process. Accomplishments
    • Appointed to Assistant Supervisor after 3 months from hire date due to quota exceeds that resulted in more than 1500 children enrolled in the health coverage statewide.
    Accounting Clerk
    July 2002 to October 2005     Company Name
    • Assigned to the Accounts Receivable area to assist in creating invoices and statements, as well as monitoring account balances.
    • Prepared cash balance reports and ensured that bank deposits were accurately recorded.
    • Assisted with Accounts Payable processes such as purchase order requests, and the payment process of incoming invoices.
    • Monitored departmental budget utilizing balance spreadsheets that itemized expenditures, income, and estimation for future projects. Accomplishments
    • Developed knowledge in both areas of Accounts Receivable and Accounts Payable.
    • Saved the department money despite the short-handed status in staff and budget fall for over a year with assisting in both Accounts Receivable and Accounts Payable.
    Education
    Bachelors of Arts : Business Administration CONCORDIA UNIVERSITY － City , State , US CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors of Arts in Business Administration, January 2012 to December 2014
    Associates of Arts : Business Administration AMERICAN INTERCONTINENTAL UNIVERSITY － City , State , US AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates of Arts in Business Administration, November 2010 to December 2011 EAGLE PASS HIGH SCHOOL, EAGLE PASS, TEXAS
    High School Diploma High School Diploma, May 1998
    Professional Affiliations
    MAXIMUS, TEXAS ACCESS ALLIANCE to
    Skills
    Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Of Accounts, Accountant, Audits, Billing, Buying/procurement, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Retail Sales, Accounts Receivable, Basis, Data Entry, Assistant Director, Associate, Aviation, Budgeting, Career Development, Contracts, Credit Card, Excellent Customer Service Skills, Executive Assistant, Fixed Assets, Maintenance, Pipeline, Purchase Orders, Reconciling, Supply Chain, The Accounts, Clerk, Estimation, Finance, With Accounts, And Accounting, Audit, Auditing, Benefits, Collection, Financial Report, Healthcare, Increase, Insurance Billing, Reconciliation, Solutions, Database, Administrative Assistant, Disbursement, Filings, Great Customer Service Skills, Legal Documents, Team Player, Medicaid, Quota
    " 27531694,TEACHER,"classroom management, special needs education, interactive teaching, performance assessments, CPR certification, differentiated instruction, behavior modification, goal setting, accounting, accounts payables, administrative, auditing, banking, benefits, budget, business works, counseling, customer service, databases, financial, forms, human resource, inventory, invoicing, marketing, mediation, mental health, Microsoft Office, payroll, Peachtree, sales, SAP, scheduling, teaching, tutoring","St. Joseph's University, Human Resource Management, Master's of Science, Cheyney University of Pennsylvania, Social Relations, Bachelor of Science","Teacher, Teacher Assistant, Residential Counselor, Office Manager, Therapeutic Recreational Counselor, Administrative Assistant, Teller/Bank Representative III, Inward Call Activation Representative, Therapeutic Support Staff, Head Teacher"," TEACHER Summary Responsible Special Education Teacher with excellent communication skills demonstrated by 10 years of teaching experience. Skilled special needs high school teacher with the ability to work with children of various emotional and behavioral challenges. Teacher with experience identifying children's individual and collective learning needs. Core Qualifications Excellent classroom management Experience working special needs students Interactive teaching/learning Performance assessments CPR certification Differentiated instruction CPR/First-aid certified Behavior modification Behavioral/cognitive skills development Goal Setting and Implementation Achievements Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. (30 day reviews & annual IEP) Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of study skills, social skills and test taking skills. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students . Professional Experience Teacher 01/2004 to Current Company Name City , State Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities. Plan, implement, and evaluate structured educational programs. Completes report cards and 30 Day Educational reviews for each student. Obtain, prepare, and organize instructional materials. Prepare lessons and teach specified content. Instruct students individually or in small groups. Prepares and implements student IEP treatment plans. Teacher Assistant 03/2001 to 12/2003 Company Name City , State Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities. Assists and provides support for teacher through tutoring, classroom support and following through with learning, social and behavioral needs of assigned students. Obtain, prepare, and organize instructional materials. Prepare lessons and teach specified content. Instruct students individually or in small groups. Assists in the preparation/implementation of IEP goals. Residential Counselor 11/2001 to 02/2002 Company Name City , State Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments. Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels. Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents. Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills. Office Manager 10/1999 to 11/2001 Company Name City , State Responsible for day to day operations of a small office including tracking for accounting (Peachtree), sales leads fulfillment, shipping, receiving, invoicing and other Administrative duties. Maintaining all customers and inventory information on tracing database (ACT) as well as processing of accounts payables, receivables, purchase orders and sales orders for all thermal analysis equipment. Act as Administrator for Human Resource Department, which include health benefits, retirement funds and all Employee records. Therapeutic Recreational Counselor 04/1998 to 11/2001 Company Name City , State Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments. Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels. Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents. Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills. Administrative Assistant 10/1997 to 10/1999 Company Name City , State Maintain records of: deposit receivables, financial records for accounting & auditing purposes, employee payroll, track employee hours for benefits including pension, annuity and health and welfare. Student tracking: class schedules, renewal of state licenses and updating course information. Duties also include preparing of all Grant funded reimbursement forms, student stipend checks, Board meeting material and preparing annually approved motions of the Board - budget, policy & procedures. Work directly under Executive Director, assisting in producing an Annual Budget and completing assignments or tasks given by Executive Director or by the Board of Trustees. Teller/Bank Representative III 06/1992 to 08/1998 Company Name City , State To provide high quality customer service from a teller banking station: processing transactions, quickly and accurately, adhering to established security safeguards, identification procedures and other bank policies and procedures, identify and act upon opportunities to refer customers to PNC bank specialists who sell specific products and services. Inward Call Activation Representative 01/1997 to 09/1997 Company Name City , State Take incoming telephone calls from customers responding to marketing offers such as promotional rates, transferring balances from one account to another, processing necessary adjustments on accounts to obtain optimal satisfaction, releasing accounts from the fraud que and producing miscellaneous reports and other duties as assigned by manager. Therapeutic Support Staff 05/1995 to 01/1997 Company Name City , State To provide therapeutic support to the child or adolescent in specific areas of social, behavioral and emotional concern and needs while also providing support of the child's family members, educators or other responsible adults in order to prevent more restrictive services or out of home placement. This support also provides one on one mental health interventions to children with serious emotional disturbance, which may include positive behavioral reinforcement, emotional support, time structuring activities and time-out strategies. This service also provides psychosocial rehabilitative activities as prescribed in the child's treatment plan and crisis intervention techniques. Head Teacher 11/1994 to 05/1995 Company Name City , State Caring for 12-18 month old infants while planning and implementing learning activities on day-to-day basis. Education and Training Master's of Science : Human Resource Management 5 2005 St. Joseph's University City , State Masters in Human Resource Management Bachelor of Science : Social Relations 5 1994 Cheyney University of Pennsylvania City , State BS in Social Relations Certifications PDE Dual Certification for Special Education K-12 and Elementary Education k-6. Community Involvement Work with children ages 5-7 at New Life in Christ in the Garden Ministry as a teacher on every first Sunday of the month. As a teacher in the Garden ministry my duties include teaching young children the lesson while incorporating various strategies to engage all children. Affiliations member of the YMCA Coatesville Brandywine where i volunteer as a basketball coach Skills accounting, accounts payables, Administrative, AOL, auditing, banking, benefits, Budget, Business Works, content, counseling, clients, customer service, databases, database, Email, financial, forms, funds, Human Resource, Internet Explorer, Internet Applications, inventory, invoicing, Lotus, Director, marketing, materials, mediation, meetings, mental health, Access, Excel, office, Microsoft Office 98, Outlook, Power Point, 2000, Word, Netscape Navigator, payroll, Peachtree, Peachtree (accounting software, policies, producing, quality, receiving, sales, SAP, scheduling, shipping, structured, Supervisor, teacher, telephone, tutoring ","
    TEACHER
    Summary

    Responsible Special Education Teacher with excellent communication skills demonstrated by 10 years of teaching experience. Skilled special needs high school teacher with the ability to work with children of various emotional and behavioral challenges. Teacher with experience identifying children's individual and collective learning needs.

    Core Qualifications

    Excellent classroom management

    Experience working special needs students

    Interactive teaching/learning

    Performance assessments

    CPR certification
    • Differentiated instruction
    • CPR/First-aid certified
    • Behavior modification
    • Behavioral/cognitive skills development
    • Goal Setting and Implementation
    Achievements

    Parent Communication  

    • Regularly met with parents to discuss student issues and course weakness areas. (30 day reviews & annual IEP)

    Education Strategies  

    • Employed special educational strategies and techniques during instruction to improve the development of study skills, social skills and test taking skills.

    Lesson Planning:

    • Introduced new learning methods to ensure total comprehension for all students .
    Professional Experience
    Teacher 01/2004 to Current Company Name City , State
    • Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities.
    • Plan, implement, and evaluate structured educational programs.
    • Completes report cards and 30 Day Educational reviews for each student.
    • Obtain, prepare, and organize instructional materials.
    • Prepare lessons and teach specified content.
    • Instruct students individually or in small groups.
    • Prepares and implements student IEP treatment plans.
    Teacher Assistant 03/2001 to 12/2003 Company Name City , State
    • Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities.
    • Assists and provides support for teacher through tutoring, classroom support and following through with learning, social and behavioral needs of assigned students.
    • Obtain, prepare, and organize instructional materials.
    • Prepare lessons and teach specified content.
    • Instruct students individually or in small groups.
    • Assists in the preparation/implementation of IEP goals.
    Residential Counselor 11/2001 to 02/2002 Company Name City , State
    • Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments.
    • Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels.
    • Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents.
    • Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills.
    Office Manager 10/1999 to 11/2001 Company Name City , State
    • Responsible for day to day operations of a small office including tracking for accounting (Peachtree), sales leads fulfillment, shipping, receiving, invoicing and other Administrative duties.
    • Maintaining all customers and inventory information on tracing database (ACT) as well as processing of accounts payables, receivables, purchase orders and sales orders for all thermal analysis equipment.
    • Act as Administrator for Human Resource Department, which include health benefits, retirement funds and all Employee records.
    Therapeutic Recreational Counselor 04/1998 to 11/2001 Company Name City , State
    • Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments.
    • Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels.
    • Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents.
    • Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills.
    Administrative Assistant 10/1997 to 10/1999 Company Name City , State
    • Maintain records of: deposit receivables, financial records for accounting & auditing purposes, employee payroll, track employee hours for benefits including pension, annuity and health and welfare.
    • Student tracking: class schedules, renewal of state licenses and updating course information.
    • Duties also include preparing of all Grant funded reimbursement forms, student stipend checks, Board meeting material and preparing annually approved motions of the Board - budget, policy & procedures.
    • Work directly under Executive Director, assisting in producing an Annual Budget and completing assignments or tasks given by Executive Director or by the Board of Trustees.
    Teller/Bank Representative III 06/1992 to 08/1998 Company Name City , State
    • To provide high quality customer service from a teller banking station: processing transactions, quickly and accurately, adhering to established security safeguards, identification procedures and other bank policies and procedures, identify and act upon opportunities to refer customers to PNC bank specialists who sell specific products and services.
    Inward Call Activation Representative 01/1997 to 09/1997 Company Name City , State
    • Take incoming telephone calls from customers responding to marketing offers such as promotional rates, transferring balances from one account to another, processing necessary adjustments on accounts to obtain optimal satisfaction, releasing accounts from the fraud que and producing miscellaneous reports and other duties as assigned by manager.
    Therapeutic Support Staff 05/1995 to 01/1997 Company Name City , State
    • To provide therapeutic support to the child or adolescent in specific areas of social, behavioral and emotional concern and needs while also providing support of the child's family members, educators or other responsible adults in order to prevent more restrictive services or out of home placement.
    • This support also provides one on one mental health interventions to children with serious emotional disturbance, which may include positive behavioral reinforcement, emotional support, time structuring activities and time-out strategies.
    • This service also provides psychosocial rehabilitative activities as prescribed in the child's treatment plan and crisis intervention techniques.
    Head Teacher 11/1994 to 05/1995 Company Name City , State
    • Caring for 12-18 month old infants while planning and implementing learning activities on day-to-day basis.
    Education and Training
    Master's of Science : Human Resource Management 5 2005 St. Joseph's University City , State

    Masters in Human Resource Management
    Bachelor of Science : Social Relations 5 1994 Cheyney University of Pennsylvania City , State

    BS in Social Relations
    Certifications

    PDE Dual Certification for Special Education K-12 and Elementary Education k-6.

    Community Involvement

    Work with children ages 5-7 at New Life in Christ in the Garden Ministry as a teacher on every first Sunday of the month. As a teacher in the Garden ministry my duties include teaching young children the lesson while incorporating various strategies to engage all children.

    Affiliations

    member of the YMCA Coatesville Brandywine where i volunteer as a basketball coach

    Skills

    accounting, accounts payables, Administrative, AOL, auditing, banking, benefits, Budget, Business Works, content, counseling, clients, customer service, databases, database, Email, financial, forms, funds, Human Resource, Internet Explorer, Internet Applications, inventory, invoicing, Lotus, Director, marketing, materials, mediation, meetings, mental health, Access, Excel, office, Microsoft Office 98, Outlook, Power Point, 2000, Word, Netscape Navigator, payroll, Peachtree, Peachtree (accounting software, policies, producing, quality, receiving, sales, SAP, scheduling, shipping, structured, Supervisor, teacher, telephone, tutoring

    " 74816727,TEACHER,"Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording","University of Central Missouri, Bachelor of Science: Education, Metropolitan Community College, Associate of Arts, Blue Springs High School, Diploma","Teacher, Sales Lead, Assistant Manager, Shift Manager"," TEACHER Summary M ath Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Central Missouri Math Educators club member Missouri Council of Teachers of Mathematics 2014 Conference Tutoring experience MS Office proficient Organized Timely Accomplishments While working for Beauty Brands I received two awards. I received the Award of Excellence and Shift Manager of the Year. The Award of Excellence is a company wide award and is awarded to one person from each district. Out of seven locations I was chosen for my district. I was presented the award at Beauty Brands annual banquet in Kansas City. I accepted the award from the founder and CEO and was recognized in front of all of home office, location managers, and other award winners. The next year I was awarded with Shift Manager of the Year for my district. Experience I have a little over 100 hours of observation and participation field experience. Sixty hours of my field experience are observations from algebra I at Lees Summit High School summer school and 6th grade math and social studies at Brittany Hill. Fifteen hours were spent at Holden Middle School tutoring 6th through 8th graders in various contents. I spent twelve hours observing special education students in both a general education and special education classrooms. I finished about twenty hours in a 6th grade math class at Grain Valley South Middle School. One of my peers and I taught three different lessons and led several small groups in discussions about various math articles. One lesson we taught was reviewing order of operations. Since the students were newly familiar with the information we wanted them to get some practice working on various problems using multiple operations. We played “I have, who has?” As each student read their equation to the class I would write it on the board so that they could visualize it and write it down. Students would call out the answer when it was their card and then we solved the problem on the board as a class before we moved on to the next card. The students really enjoyed this because it was something that we did all together and they saw it as more of a game and thought it was fun. Work History Company Name January 2014 to Current Teacher City , State Assigned to care for eight 18 month to 24 month olds on campus of UCM. Duties include but are not limited to changing diapers, potty training, feeding them breakfast, lunch, and dinner, putting them down for naps, cleaning and disinfecting, ensuring the safety of the children, observing and recording data about children, and communicating with parents about their child(ren). Company Name October 2012 to January 2014 Sales Lead City , State Had duties such as food prep, baking, frosting, decorating, and washing dishes. Also helped customers in the front house. Greeted, took orders, consulted, and checked out customers. I was in charge of all delivery orders and was the main delivery driver. I was responsible for checking and responding to Facebook posts and emails. Created up selling games and contests to motivate employees and created a promotional scavenger hunt for customers to play. Company Name August 2011 to October 2012 Assistant Manager City , State Assist with execution of annual store level financial plans to ensure that budgeted financial performance is met or exceeded. Complete and submit all required operating reports, forms, and projects. Conduct monthly store meeting and set goals for associates. Ensure that store safety and security measures are communicated and are being followed and that all operational procedures are being performed. Company Name March 2010 to August 2011 Shift Manager City , State Assisted the Location and Assistant Manager with recruiting, interviewing, hiring, and training new employees. Guaranteed that customers received 100% satisfaction and resolved customer concerns. I ensured that employees were performing store operations effectively and that marketing plans, promotional programs, and visual merchandising were properly executed. Assisted Location and Assistant Manager with evaluating employees. Education University of Central Missouri Present Bachelor of Science : Education City , State Metropolitan Community College 2012 Associate of Arts City , State Blue Springs High School 2009 Diploma City , State Skills Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording ","
    TEACHER
    Summary

    M ath Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student.

    Highlights
    • Central Missouri Math Educators club member
    • Missouri Council of Teachers of Mathematics 2014 Conference
    • Tutoring experience
    • MS Office proficient
    • Organized
    • Timely
    Accomplishments

    While working for Beauty Brands I received two awards. I received the Award of Excellence and Shift Manager of the Year. The Award of Excellence is a company wide award and is awarded to one person from each district. Out of seven locations I was chosen for my district. I was presented the award at Beauty Brands annual banquet in Kansas City. I accepted the award from the founder and CEO and was recognized in front of all of home office, location managers, and other award winners. The next year I was awarded with Shift Manager of the Year for my district.


    Experience

    I have a little over 100 hours of observation and participation field experience. Sixty hours of my field experience are observations from algebra I at Lees Summit High School summer school and 6th grade math and social studies at Brittany Hill. Fifteen hours were spent at Holden Middle School tutoring 6th through 8th graders in various contents. I spent twelve hours observing special education students in both a general education and special education classrooms. I finished about twenty hours in a 6th grade math class at Grain Valley South Middle School. One of my peers and I taught three different lessons and led several small groups in discussions about various math articles. One lesson we taught was reviewing order of operations. Since the students were newly familiar with the information we wanted them to get some practice working on various problems using multiple operations. We played “I have, who has?” As each student read their equation to the class I would write it on the board so that they could visualize it and write it down. Students would call out the answer when it was their card and then we solved the problem on the board as a class before we moved on to the next card. The students really enjoyed this because it was something that we did all together and they saw it as more of a game and thought it was fun.

    Work History
    Company Name January 2014 to Current Teacher
    City , State
    • Assigned to care for eight 18 month to 24 month olds on campus of UCM.
    • Duties include but are not limited to changing diapers, potty training, feeding them breakfast, lunch, and dinner, putting them down for naps, cleaning and disinfecting, ensuring the safety of the children, observing and recording data about children, and communicating with parents about their child(ren).
    Company Name October 2012 to January 2014 Sales Lead
    City , State
    • Had duties such as food prep, baking, frosting, decorating, and washing dishes.
    • Also helped customers in the front house.
    • Greeted, took orders, consulted, and checked out customers.
    • I was in charge of all delivery orders and was the main delivery driver.
    • I was responsible for checking and responding to Facebook posts and emails.
    • Created up selling games and contests to motivate employees and created a promotional scavenger hunt for customers to play.
    Company Name August 2011 to October 2012 Assistant Manager
    City , State
    • Assist with execution of annual store level financial plans to ensure that budgeted financial performance is met or exceeded.
    • Complete and submit all required operating reports, forms, and projects.
    • Conduct monthly store meeting and set goals for associates.
    • Ensure that store safety and security measures are communicated and are being followed and that all operational procedures are being performed.
    Company Name March 2010 to August 2011 Shift Manager
    City , State
    • Assisted the Location and Assistant Manager with recruiting, interviewing, hiring, and training new employees.
    • Guaranteed that customers received 100% satisfaction and resolved customer concerns.
    • I ensured that employees were performing store operations effectively and that marketing plans, promotional programs, and visual merchandising were properly executed.
    • Assisted Location and Assistant Manager with evaluating employees.
    Education
    University of Central Missouri Present Bachelor of Science : Education City , State
    Metropolitan Community College 2012 Associate of Arts City , State
    Blue Springs High School 2009 Diploma City , State
    Skills

    Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording




    " 23398843,TEACHER,"MS Office proficient, 35 WPM typing speed, PowerPoint, Multilingual in English and Spanish, Bilingual in Spanish, Art designer, Loves children, Adept at working with special needs children, Energetic caregiver, Home school educator, Course planning, Performing artist, Emotionally supportive, Friendly and likeable, Dependable, Calm under pressure, Fast learner, administrative, Administrative Support, streamline, arts, art, budgeting, client, clients, document management, fast, problem-solving, Project Coordination, project management, proposals, proposal development, research, scheduling","St Augustine college, Associate of Applied Science, Early Childhood Education","Teacher, Teacher, Teacher Aid"," TEACHER Facebook: Lamaestram4kidscare@yahoo.com Email: mariela28perez@gmail.com Professional Summary Highly motivated, teching professional with over 10 years of experience in a fast-paced consulting environment. Extensive experience supporting young children and parents clients consultants in high-profile technology projects. Exceptional analytical ability and talent for managing information. Certified Associate Of Applied Science In Early Childhood Education(AAS OF ECE) certification. Proficient in: Weekly Educational Project Project Communication Project Setup & Monitoring Microsoft Project Microsoft office Microsoft Excel Power point Skills MS Office proficient [35] WPM typing speed PowerPoint Multilingual in [English] and [Spanish] Bilingual in [spanish] Able to lift [40] pounds Art designer : children project, children music finger play, flyers, webs Ex: Facebook Loves children Adept at working with special needs children Energetic caregiver Home school educator Course planning Performing artist Emotionally supportive Friendly and likeable Dependable Calm under pressure Fast learner Work History Teacher 05/2008 to 07/2012 Company Name – City , State Teacher Daycare, Kid's Imaginations: Advanced administrative and project support for younge children-level consultants for special holiday project, activities, music, art, langue arts. Project Coordination/Management Led a project to streamline and reorganize SharePoint project management system, resulting in more accessible information and enhanced support for clients. Coordinated project plan, scheduling and budgeting for small but high-profile project during project manager's absence. Praised for initiative and problem-solving abilities. Advanced Administrative Support Prepared best-practice guidelines for archiving project documents. Guidelines simplified document management process and were adopted company-wide Conducted research and trained staff on new teachers assitant guiding the class rutine and activities for circle time. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Instructed children on proper health and personal habits. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Communicated openly with children's parents about daily activities and behaviors. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Made nutritious breakfasts, lunches, dinners and snacks for the children. Teacher 03/2005 to 05/2007 Company Name – City , State Advanced administrative support to top class room executive in fast-paced training staff daycare. Project Coordination/Management Coordinated the research in projects of activities for the client- child winning training proposals. Streamlined proposal development process, resulting in significant time savings. Created new client tracking system usining internet to fine activities. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Allowed for ample outdoor recreation time. Made nutritious breakfasts, lunches, dinners and snacks for the children. Maintained a child-friendly environment with access to outdoor activities. Engaged with children on an individual basis in a pleasant manner. Teacher Aid 07/2003 to 03/2005 Company Name – City Advanced administrative support to top class room. executive in fast-paced training staff daycare. Consultants for special holiday project,. activities, music, art, langue arts. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Communicated openly with children's parents about daily activities and behaviors. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Made nutritious breakfasts, lunches, dinners and snacks for the children. Allowed for ample outdoor recreation time. Education Associate of Applied Science : Early Childhood Education 2012 St Augustine college - City , State Associate : Applying Science Applying Science Early Childhood Education (AASECE) St Augustine college 2012 Skills administrative, Administrative Support, streamline, arts, art, budgeting, client, clients, document management, fast, problem-solving, Project Coordination, project management, proposals, proposal development, research, scheduling, Teacher ","
    TEACHER
    • Facebook: Lamaestram4kidscare@yahoo.com
    • Email: mariela28perez@gmail.com
    Professional Summary
    Highly motivated, teching professional with over 10 years of experience in a fast-paced consulting environment. Extensive experience supporting young children and parents clients consultants in high-profile technology projects. Exceptional analytical ability and talent for managing information. Certified Associate Of Applied Science In Early Childhood Education(AAS OF ECE) certification. Proficient in: Weekly Educational Project Project Communication Project Setup & Monitoring Microsoft Project Microsoft office Microsoft Excel Power point
    Skills
    • MS Office proficient
    • [35] WPM typing speed
    • PowerPoint
    • Multilingual in [English] and [Spanish]
    • Bilingual in [spanish]
    • Able to lift [40] pounds
    • Art designer : children project, children music finger play, flyers, webs Ex: Facebook
  • Loves children
  • Adept at working with special needs children
  • Energetic caregiver
  • Home school educator
  • Course planning
  • Performing artist
  • Emotionally supportive
  • Friendly and likeable
  • Dependable
  • Calm under pressure
  • Fast learner
    		•
    Work History
    Teacher 05/2008 to 07/2012
    Company Name – City , State
    • Teacher Daycare, Kid's Imaginations: Advanced administrative and project support for younge children-level consultants for special holiday project, activities, music, art, langue arts.
    • Project Coordination/Management Led a project to streamline and reorganize SharePoint project management system, resulting in more accessible information and enhanced support for clients.
    • Coordinated project plan, scheduling and budgeting for small but high-profile project during project manager's absence.
    • Praised for initiative and problem-solving abilities.
    • Advanced Administrative Support Prepared best-practice guidelines for archiving project documents.
    • Guidelines simplified document management process and were adopted company-wide Conducted research and trained staff on new teachers assitant guiding the class rutine and activities for circle time.
    • Encouraged good behaviors using the positive reinforcement method.
    • Established a safe play environment for the children.
    • Instructed children on proper health and personal habits.
    • Organized and engaged in recreational activities such as games and puzzles.
    • Dressed infants and toddlers and changed their diapers.

    • Communicated openly with children's parents about daily activities and behaviors.
    • Continually kept abreast of toy and child-related recalls and safety warnings.
    • Meticulously sanitized toys and play equipment.
    • Made nutritious breakfasts, lunches, dinners and snacks for the children.
    Teacher 03/2005 to 05/2007
    Company Name – City , State
    • Advanced administrative support to top class room executive in fast-paced training staff daycare.
    • Project Coordination/Management Coordinated the research in projects of activities for the client- child winning training proposals.
    • Streamlined proposal development process, resulting in significant time savings.
    • Created new client tracking system usining internet to fine activities.
    • Encouraged good behaviors using the positive reinforcement method.
    • Established a safe play environment for the children.
    • Organized and engaged in recreational activities such as games and puzzles.
    • Dressed infants and toddlers and changed their diapers.
    • Continually kept abreast of toy and child-related recalls and safety warnings.
    • Meticulously sanitized toys and play equipment.
    • Encouraged children to be understanding of and patient with others.
    • Allowed for ample outdoor recreation time.
    • Made nutritious breakfasts, lunches, dinners and snacks for the children.
    • Maintained a child-friendly environment with access to outdoor activities.
    • Engaged with children on an individual basis in a pleasant manner.
    Teacher Aid 07/2003 to 03/2005
    Company Name – City
    • Advanced administrative support to top class room.
    • executive in fast-paced training staff daycare.
    • Consultants for special holiday project,.
    • activities, music, art, langue arts.
    • Encouraged good behaviors using the positive reinforcement method.
    • Established a safe play environment for the children.
    • Organized and engaged in recreational activities such as games and puzzles.
    • Communicated openly with children's parents about daily activities and behaviors.
    • Meticulously sanitized toys and play equipment.
    • Encouraged children to be understanding of and patient with others.
    • Made nutritious breakfasts, lunches, dinners and snacks for the children.
    • Allowed for ample outdoor recreation time.
    Education
    Associate of Applied Science : Early Childhood Education 2012 St Augustine college - City , State
    Associate : Applying Science Applying Science Early Childhood Education (AASECE) St Augustine college 2012
    Skills
    administrative, Administrative Support, streamline, arts, art, budgeting, client, clients, document management, fast, problem-solving, Project Coordination, project management, proposals, proposal development, research, scheduling, Teacher
    " 31552617,TEACHER,"Experience working with special needs students, Knowledgeable in distance learning techniques, Goal Setting, Strong communication skills, MS Office, Deadline-oriented, Employee training and development","Robert Morris University, Master of Science: Instructional Leadership, Robert Morris University, Bachelor of Arts: Social Studies","Teacher, Appraisal Coordinator"," TEACHER Summary A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions. Highlights Experience working special needs students Knowledgeable in distance learning techniques  Goal Setting Strong communication skills MS Office Deadline-oriented Employee training and development Experience August 2007 to December 2016 Company Name City , State Teacher Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states. Create and implement individualized academic plans for gifted students as well as students with disabilities. Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments). As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records. As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services.  Supervisor: Rodney Slappy (1 866-990-6637)  April 2006 to July 2007 Company Name City , State Appraisal Coordinator Manage process of national real estate appraisals. Facilitate communication between appraisers, lenders, buyers, and sellers. Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing. Troubleshoot the process via phone contact and email. Education 12/2009 Robert Morris University City , State , United States Master of Science : Instructional Leadership 3.96 GPA Credits Earned: 30 Semester hours  Alpha Chi National College Honor Society 05/2006 Robert Morris University City , State , United States Bachelor of Arts : Social Studies 3.38 GPA Credits Earned: 84 Semester hours  Level I PA Teacher Certification Social Studies Level I PA Teacher Certification Middle Level Mathermatics Interests Family Golf Swimming Camping Military Service United States Marine Corps June 1988 to December 1995 Highest Rank: Corporal Squad Leader in Heavy Weapons Infantry Company Lead, train, and inspire Marines in a heavy weapons platoon in support of global operations while assigned to: Weapons Company 3rd Bn. 25th Marines, Moundsville, WV Weapons Company 2nd Bn. 23rd Marines, Port Hueneme, CA ","
    TEACHER
    Summary
    A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions.
    Highlights
    • Experience working special needs students
    • Knowledgeable in distance learning techniques
    •  Goal Setting
    • Strong communication skills
    • MS Office
    • Deadline-oriented
    • Employee training and development
    Experience
    August 2007
    to
    December 2016
    Company Name City , State Teacher
    • Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states.
    • Create and implement individualized academic plans for gifted students as well as students with disabilities.
    • Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments).
    • As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records.
    • As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services. 
    • Supervisor: Rodney Slappy (1 866-990-6637) 
    April 2006
    to
    July 2007
    Company Name City , State Appraisal Coordinator
    • Manage process of national real estate appraisals.
    • Facilitate communication between appraisers, lenders, buyers, and sellers.
    • Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing.
    • Troubleshoot the process via phone contact and email.
    Education
    12/2009
    Robert Morris University City , State , United States Master of Science : Instructional Leadership
    3.96 GPA
    Credits Earned: 30 Semester hours 
    Alpha Chi National College Honor Society
    05/2006
    Robert Morris University City , State , United States Bachelor of Arts : Social Studies
    3.38 GPA
    Credits Earned: 84 Semester hours 
    Level I PA Teacher Certification Social Studies
    Level I PA Teacher Certification Middle Level Mathermatics
    Interests
    • Family
    • Golf
    • Swimming
    • Camping
    Military Service
    United States Marine Corps
    June 1988 to December 1995
    Highest Rank: Corporal
    Squad Leader in Heavy Weapons Infantry Company Lead, train, and inspire Marines in a heavy weapons platoon in support of global operations while assigned to: Weapons Company 3rd Bn. 25th Marines, Moundsville, WV Weapons Company 2nd Bn. 23rd Marines, Port Hueneme, CA
    " 19556300,TEACHER,"bookkeeping, conferences, email, English 3, English 4, instruction, lesson plans, materials, meetings, mail, money, office, notary public, payroll, policies, reading, secretarial, tax, teacher, telephone, phones, phone","Saint Leo University - Bachelor of Arts: Elementary Education Reading Endorsed and ESOL Endorsed, Cazenovia College - Associates Degree: Advertising Design","Teacher and Reading Teacher, ELA Teacher, 2nd Grade Teacher, City Clerk, Reading Teacher, Bookkeeper, Secretary III"," TEACHER AND READING TEACHER Summary Energetic employee with over 9 years experience in administrative. Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. support roles. Organized and professional. Highlights Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Resourceful Strong interpersonal skills Experience 08/2016 to Current Teacher and Reading Teacher Company Name － City , State Follow the district's curriculum for 9th grade and implement daily lesson plans for 9th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. Adult Education Summer School; James Irvin Education Center; Housed at Wesley Chapel High School. English 3 and English 4 Responsibilities: Follow the district's curriculum for 11th and 12th grade and implement daily lesson plans for 11th and 12th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 08/2016 to 06/2016 ELA Teacher Company Name － City , State Follow the district's curriculum for 7th grade and implement daily lesson plans for 7th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 10/2014 to 06/2015 2nd Grade Teacher Company Name － City , State Follow the district's curriculum for 2nd grade and implement daily lesson plans for 2nd grade, administer tests and analyze student performance. Conduct group reading activities. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 02/2014 to 10/2014 City Clerk Company Name － City , State Receives mail, telephone calls; composes correspondence upon instruction; prepares correspondence, reports, and other material. Oversees maintenance of office files and official City documents; issues and indexes ordinances, resolutions and agreement numbers and dates of adoption by the City Commission. Compiles and records information concerning municipal actions; keeps abreast of and maintains city laws, ordinance, policies, and procedures, municipal services. Record City Commission meetings; prepares and distributes minutes. Issues cemetery permits and deeds and maintains cemetery records. Issues business tax receipts. Compile and forward required materials to the Municode Corporation on a quarterly basis. Compiles and distributes City Commission meeting agendas and documents. Serves as election official for City elections. Obtains and maintains State of Florida notary public certification. 02/2012 to 01/2014 Reading Teacher Company Name － City , State Follow the district's curriculum for reading and implement daily lesson plans for 9th grade, administer tests and analyze student performance. Conduct group reading activities. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 01/2004 to 02/2012 Bookkeeper Company Name － City , State Worked with all teachers responsible for school accounts. Issued purchase orders. Communicated with companies to purchase materials, etc. Collected and deposited money. Made sure accounts stayed balanced. Check writing-e.g. Paying invoices, reimbursements for purchases, athletic travel expenses, etc. Balanced school internal account. Checked in all merchandise that was ordered. Communicated with the district office on purchases and procedures. Followed district policies and procedures for bookkeeping. Entered payroll for the school, new employee processing of paperwork, transfer paperwork, etc. Secretarial duties as assigned by the Principal. 10/2002 to 01/2004 Secretary III Company Name － City , State Answered phones. Directed parents and visitors to school. Any duty issued by the principal. Education December 2011 Bachelor of Arts : Elementary Education Reading Endorsed and ESOL Endorsed Saint Leo University － City , State Elementary Education Reading Endorsed and ESOL Endorsed 3.59 May 1991 Associates Degree : Advertising Design Cazenovia College － City , State Advertising Design Skills bookkeeping, conferences, email, English 3, English 4, instruction, lesson plans, materials, meetings, mail, money, office, notary public, payroll, policies, reading, Secretarial, tax, teacher, telephone, phones, phone ","
    TEACHER AND READING TEACHER
    Summary
    Energetic employee with over 9 years experience in administrative. Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. support roles. Organized and professional.
    Highlights
    • Meticulous attention to detail
    • Results-oriented
    • Self-directed
    • Time management
    • Professional and mature
    • Strong problem solver
    • Resourceful
    • Strong interpersonal skills
    Experience
    08/2016 to Current
    Teacher and Reading Teacher Company Name － City , State
    • Follow the district's curriculum for 9th grade and implement daily lesson plans for 9th grade, administer tests and analyze student performance.
    • Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
    • Participate in faculty/parent conferences.
    • Contact parents by phone and email to discuss student issues and or concerns.
    • Follow district policies and procedures for teachers.
    • Document student performance/concerns for student records.
    • Remain professional and ethical at all times.
    • Adult Education Summer School; James Irvin Education Center; Housed at Wesley Chapel High School.
    • English 3 and English 4 Responsibilities: Follow the district's curriculum for 11th and 12th grade and implement daily lesson plans for 11th and 12th grade, administer tests and analyze student performance.
    • Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
    • Contact parents by phone and email to discuss student issues and or concerns.
    • Follow district policies and procedures for teachers.
    • Document student performance/concerns for student records.
    • Remain professional and ethical at all times.
    08/2016 to 06/2016
    ELA Teacher Company Name － City , State
    • Follow the district's curriculum for 7th grade and implement daily lesson plans for 7th grade, administer tests and analyze student performance.
    • Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
    • Participate in faculty/parent conferences.
    • Contact parents by phone and email to discuss student issues and or concerns.
    • Follow district policies and procedures for teachers.
    • Document student performance/concerns for student records.
    • Remain professional and ethical at all times.
    10/2014 to 06/2015
    2nd Grade Teacher Company Name － City , State
    • Follow the district's curriculum for 2nd grade and implement daily lesson plans for 2nd grade, administer tests and analyze student performance.
    • Conduct group reading activities.
    • Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
    • Participate in faculty/parent conferences.
    • Contact parents by phone and email to discuss student issues and or concerns.
    • Follow district policies and procedures for teachers.
    • Document student performance/concerns for student records.
    • Remain professional and ethical at all times.
    02/2014 to 10/2014
    City Clerk Company Name － City , State
    • Receives mail, telephone calls; composes correspondence upon instruction; prepares correspondence, reports, and other material.
    • Oversees maintenance of office files and official City documents; issues and indexes ordinances, resolutions and agreement numbers and dates of adoption by the City Commission.
    • Compiles and records information concerning municipal actions; keeps abreast of and maintains city laws, ordinance, policies, and procedures, municipal services.
    • Record City Commission meetings; prepares and distributes minutes.
    • Issues cemetery permits and deeds and maintains cemetery records.
    • Issues business tax receipts.
    • Compile and forward required materials to the Municode Corporation on a quarterly basis.
    • Compiles and distributes City Commission meeting agendas and documents.
    • Serves as election official for City elections.
    • Obtains and maintains State of Florida notary public certification.
    02/2012 to 01/2014
    Reading Teacher Company Name － City , State
    • Follow the district's curriculum for reading and implement daily lesson plans for 9th grade, administer tests and analyze student performance.
    • Conduct group reading activities.
    • Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.
    • Participate in faculty/parent conferences.
    • Contact parents by phone and email to discuss student issues and or concerns.
    • Follow district policies and procedures for teachers.
    • Document student performance/concerns for student records.
    • Remain professional and ethical at all times.
    01/2004 to 02/2012
    Bookkeeper Company Name － City , State
    • Worked with all teachers responsible for school accounts.
    • Issued purchase orders.
    • Communicated with companies to purchase materials, etc.
    • Collected and deposited money.
    • Made sure accounts stayed balanced.
    • Check writing-e.g.
    • Paying invoices, reimbursements for purchases, athletic travel expenses, etc.
    • Balanced school internal account.
    • Checked in all merchandise that was ordered.
    • Communicated with the district office on purchases and procedures.
    • Followed district policies and procedures for bookkeeping.
    • Entered payroll for the school, new employee processing of paperwork, transfer paperwork, etc.
    • Secretarial duties as assigned by the Principal.
    10/2002 to 01/2004
    Secretary III Company Name － City , State
    • Answered phones.
    • Directed parents and visitors to school.
    • Any duty issued by the principal.
    Education
    December 2011
    Bachelor of Arts : Elementary Education Reading Endorsed and ESOL Endorsed Saint Leo University － City , State Elementary Education Reading Endorsed and ESOL Endorsed 3.59
    May 1991
    Associates Degree : Advertising Design Cazenovia College － City , State Advertising Design
    Skills
    bookkeeping, conferences, email, English 3, English 4, instruction, lesson plans, materials, meetings, mail, money, office, notary public, payroll, policies, reading, Secretarial, tax, teacher, telephone, phones, phone
    " 66683238,TEACHER,"arbitration, communication skills, CPI, creative problem solver, customer services, insurance, law enforcement, Team Lead, logistics, Director, managing, materials, Math, Mentor, Excel, PowerPoint, MS Word, Sales Development, scheduling, supply chain, Teacher, Teaching",Bachelor of Science: Multidisciplinary Studies English,"Math Teacher, Math Intervention Teacher, New Store Coordinator, TN Property Adjuster, Liability Specialist"," MATH TEACHER MATH INTERVENTION TEACHER Summary Seeking an Academic Advisor Position Lifelong learner who continually strives to understand and implement best practices; strong proponent of ongoing professional development and training. Experienced with extensive knowledge of: regulatory standards and frameworks; planning instruction; instructional strategies; behavior management techniques; and structuring positive and engaging environments that maximize performance. Proven ability to work well with diverse populations within the corporate and educational setting. Contributes to the success of company by managing relationships with internal/external customers, vendors, and suppliers. Key characteristics, attributes and values: integrity, hard worker, reliable, honest, diligent, thorough, collaborative and approachable. Experience Math Teacher Math Intervention Teacher 02/2008 to 08/2014 Company Name Serve as an instructional leader, accountable for managing inclusive classes comprised of 22-27 students of varying learning levels and capabilities. Challenged to deliver highly engaging lessons, accommodate different learning styles and elevate the performance levels of students. Strategically incorporates extensive business skills honed over the years to efficiently and effectively manage the classroom, develop lessons plans and assess student performance. Combines traditional teaching approaches with modern techniques and tools. Guides students through the learning process with clear statements about the purpose for learning the new skill, clear explanations and demonstrations of the instructional target, and supported practice with feedback until independent mastery has been achieved. Encourages higher ordered thinking by use of inquiry based learning. Provides students with questions, methods and materials while challenging students to discover the relationships between the variables. Highlighted Achievements / Contributions: Recognized as a top performer, named Team Lead multiple years. Achieved a 100% pass rate at this Title I school. Demonstrated ability to gain the trust and respect of students and convey confidence in their abilities. Hand-picked to serve as the Math Intervention Teacher to provide support to the entire school. Selected to be a member of the Mentor Team, providing support to the entire district. Coached, mentored and trained first year teachers on best practices. continued on page two. 08/2004 to 05/2005 Company Name New Store Coordinator 11/2003 to 08/2004 Began as a temp and quickly promoted to New Store Coordinator; worked closely with the Director of Store Services and Division Sales Development Management to coordinate and manage the store opening process. Tasked with project managing issues, ensuring strict adherence to scheduling and working with various departments and vendors to assure stores had the equipment, merchandise and resources required to open on time. Assisted in the successful opening of over 20 stores throughout the country. Scheduled and tracked logistics and supply chain, ensuring merchandise arrived in the proper quantity, on time and at the correct location. Leveraged knowledge of PowerPoint, Excel and MS Word to develop and modify several reports for the management team. Highlighted Achievements/ Contributions: Developed a reputation as a key resource and creative problem solver willing to go above and beyond to achieve goal. Strategically leveraged communication skills to manage people, problems and expectations; earned a distinction as an approachable resource able to motivate and influence people to action. Farmers insurance - TN Property Adjuster Gained exposure to and an understanding for the construction process and appraisals; tasked with investigating, evaluating properties and applying technical knowledge and customer services skills to affect fair and prompt closure of property and liability claims. Conducted onsite evaluations and appraisals of structural damage. Worked cohesively with builders and contractors to restore affected areas, leveraged extensive training in the construction process. Liability Specialist 08/1998 to 08/1999 Company Name Conducted initial investigation of auto claim and diligently analyzed damage repair costs. Maintained extensive contact with law enforcement and customers; participated in arbitration. Education Bachelor of Science : Multidisciplinary Studies English Multidisciplinary Studies English Texas Teaching Certification, ESL Certified, CPI (Crisis Prevention Institute) Skills arbitration, communication skills, CPI, creative problem solver, customer services, insurance, law enforcement, Team Lead, logistics, Director, managing, materials, Math, Mentor, Excel, PowerPoint, MS Word, page, Sales Development, scheduling, supply chain, Teacher, Teaching ","
    MATH TEACHER MATH INTERVENTION TEACHER
    Summary
    Seeking an Academic Advisor Position Lifelong learner who continually strives to understand and implement best practices; strong proponent of ongoing professional development and training. Experienced with extensive knowledge of: regulatory standards and frameworks; planning instruction; instructional strategies; behavior management techniques; and structuring positive and engaging environments that maximize performance. Proven ability to work well with diverse populations within the corporate and educational setting. Contributes to the success of company by managing relationships with internal/external customers, vendors, and suppliers. Key characteristics, attributes and values: integrity, hard worker, reliable, honest, diligent, thorough, collaborative and approachable.
    Experience
    Math Teacher Math Intervention Teacher 02/2008 to 08/2014 Company Name
    • Serve as an instructional leader, accountable for managing inclusive classes comprised of 22-27 students of varying learning levels and capabilities.
    • Challenged to deliver highly engaging lessons, accommodate different learning styles and elevate the performance levels of students.
    • Strategically incorporates extensive business skills honed over the years to efficiently and effectively manage the classroom, develop lessons plans and assess student performance.
    • Combines traditional teaching approaches with modern techniques and tools.
    • Guides students through the learning process with clear statements about the purpose for learning the new skill, clear explanations and demonstrations of the instructional target, and supported practice with feedback until independent mastery has been achieved.
    • Encourages higher ordered thinking by use of inquiry based learning.
    • Provides students with questions, methods and materials while challenging students to discover the relationships between the variables.
    • Highlighted Achievements / Contributions: Recognized as a top performer, named Team Lead multiple years.
    • Achieved a 100% pass rate at this Title I school.
    • Demonstrated ability to gain the trust and respect of students and convey confidence in their abilities.
    • Hand-picked to serve as the Math Intervention Teacher to provide support to the entire school.
    • Selected to be a member of the Mentor Team, providing support to the entire district.
    • Coached, mentored and trained first year teachers on best practices.
    • continued on page two.
    08/2004 to 05/2005 Company Name
    New Store Coordinator 11/2003 to 08/2004
    • Began as a temp and quickly promoted to New Store Coordinator; worked closely with the Director of Store Services and Division Sales Development Management to coordinate and manage the store opening process.
    • Tasked with project managing issues, ensuring strict adherence to scheduling and working with various departments and vendors to assure stores had the equipment, merchandise and resources required to open on time.
    • Assisted in the successful opening of over 20 stores throughout the country.
    • Scheduled and tracked logistics and supply chain, ensuring merchandise arrived in the proper quantity, on time and at the correct location.
    • Leveraged knowledge of PowerPoint, Excel and MS Word to develop and modify several reports for the management team.
    • Highlighted Achievements/ Contributions: Developed a reputation as a key resource and creative problem solver willing to go above and beyond to achieve goal.
    • Strategically leveraged communication skills to manage people, problems and expectations; earned a distinction as an approachable resource able to motivate and influence people to action.
    • Farmers insurance - TN Property Adjuster Gained exposure to and an understanding for the construction process and appraisals; tasked with investigating, evaluating properties and applying technical knowledge and customer services skills to affect fair and prompt closure of property and liability claims.
    • Conducted onsite evaluations and appraisals of structural damage.
    • Worked cohesively with builders and contractors to restore affected areas, leveraged extensive training in the construction process.
    Liability Specialist 08/1998 to 08/1999 Company Name
    • Conducted initial investigation of auto claim and diligently analyzed damage repair costs.
    • Maintained extensive contact with law enforcement and customers; participated in arbitration.
    Education
    Bachelor of Science : Multidisciplinary Studies English Multidisciplinary Studies English
    Texas Teaching Certification, ESL Certified, CPI (Crisis Prevention Institute)
    Skills
    arbitration, communication skills, CPI, creative problem solver, customer services, insurance, law enforcement, Team Lead, logistics, Director, managing, materials, Math, Mentor, Excel, PowerPoint, MS Word, page, Sales Development, scheduling, supply chain, Teacher, Teaching
    " 17311685,TEACHER,"Microsoft Office, Academic assessment methods, Whole Brain Teaching techniques, Certified ESL Instructor, Differentiated instruction, Co-teaching, Experience with Smart Board, Proficient in MS Word, PowerPoint, Excel","ELL Endorsement, North Park University, M.A Teacher Leadership, Roosevelt University, B.A Early Childhood Education, National-Louis University","Kindergarten Teacher, First Grade Teacher, Third Grade Teacher"," KINDERGARTEN TEACHER Summary Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student. Skills Microsoft Office Academic assessment methods Whole Brain Teaching techniques as classroom management/procedures Certified ESL Instructor Proficiency in differentiated insdtruction Co-teaching experience in kindergarten Experienced with Smart Board Proficient in MS Word, PowerPoint, Excel Experience 09/2013 to Current Kindergarten Teacher Company Name － City , State Implemented Daily 5 Language Arts and Daily 3 Math Multi-Tier System of Supports(MTSS) Proficient in Dibel and TRC assessments Differentiated tasks/activities Collaborating Member of the Schedule Committee for SPEC/LRE Co-Teach with LBs1 in Language Arts and Math 09/2007 to 09/2013 First Grade Teacher Company Name － City , State Collaborated with colleagues on developing new classroom projects and monthly themes. Encouraged children to be understanding of others. Promoted good behaviors by using the positive reinforcement method. 09/1999 to 09/2007 Third Grade Teacher Company Name － City , State Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Distributed quarterly educational assessments, similar to report cards, to each parent. Local School Council Teacher Representative Education 2015 ELL : Endorsement North Park University － City Endorsement 2002 M.A : Teacher Leadership Roosevelt University － City Teacher Leadership 1998 B.A : Early Childhood Education National-Louis University － City Early Childhood Education Skills Co-teach with LBs1 inclusion and ELL students, Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel ","
    KINDERGARTEN TEACHER
    Summary
    Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student.
    Skills
    Microsoft Office
    • Academic assessment methods
    • Whole Brain Teaching techniques as classroom management/procedures
    • Certified ESL Instructor
    • Proficiency in differentiated insdtruction

    • Co-teaching experience in kindergarten
    • Experienced with Smart Board
    • Proficient in MS Word, PowerPoint, Excel
    Experience
    09/2013 to Current
    Kindergarten Teacher Company Name － City , State
    • Implemented Daily 5 Language Arts and Daily 3 Math
    • Multi-Tier System of Supports(MTSS)
    • Proficient in Dibel and TRC assessments
    • Differentiated tasks/activities
    • Collaborating Member of the Schedule Committee for SPEC/LRE
    • Co-Teach with LBs1 in Language Arts and Math
    09/2007 to 09/2013
    First Grade Teacher Company Name － City , State
    • Collaborated with colleagues on developing new classroom projects and monthly themes.
    • Encouraged children to be understanding of others.
    • Promoted good behaviors by using the positive reinforcement method.
    09/1999 to 09/2007
    Third Grade Teacher Company Name － City , State
    • Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
    • Distributed quarterly educational assessments, similar to report cards, to each parent.
    • Local School Council Teacher Representative
    Education
    2015
    ELL : Endorsement North Park University － City Endorsement
    2002
    M.A : Teacher Leadership Roosevelt University － City Teacher Leadership
    1998
    B.A : Early Childhood Education National-Louis University － City Early Childhood Education
    Skills
    Co-teach with LBs1 inclusion and ELL students, Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel
    " 17481570,TEACHER,"Excellent classroom management, Data-driven curriculum, Effectively works with parents, Differentiates instruction, Collaborates with Colleagues, CPR/First-aid certified, SEI Endorsed, Special Edu. Certified, Dual Certified, Competent in SMARTboard technology","Master of Arts, Moderate Disabilities 5-12, American International College, Bachelor of Arts, History, Emmanuel College","Assistant Teacher, Teacher Assistant, Severe Special Education Paraprofessional"," ASSISTANT TEACHER Summary An organized professional, with experience fostering a cohesive student learning environment. Experience working with students of all abilities. Uses effective and efficient methods of teaching while focusing on the individual needs of the student.  Highlights Excellent classroom management Data-driven curriculum Effectively works with parents  Differentiates instruction Collaborates with Colleagues  CPR/First-aid certified SEI Endorsed  Special Edu. Certified  Dual Certified  Competent in SMARTboard technology Elected member of School Site Council  Experience 09/2014 to Current Assistant Teacher Company Name － City , State Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans. Applied progressive teaching principles to a class of 9 Social-Emotional students.  Taught Social Studies and Math to grade 8. Established and enforced rules for behavior and procedures for maintaining order. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. 09/2014 to 06/2014 Teacher Assistant Company Name － City , State collaborated with the Severe Special Education teacher in order to best meet academic and other specific needs of the individual students in a resource and inclusion setting. Created conditions for social-emotional students to make academic and life skill gains.  Kept consistent communication with parents to address student's weekly progress.  09/2013 to 08/2014 Severe Special Education Paraprofessional Company Name － City , State Worked cooperatively with teachers to modify curricula for special education students according to Individual Education Plans. Supported and modified curriculum in the general education setting, in order to best meet the needs of the student.  Worked 1:1 with severe disabilities.  Provided 1:1 support, as a job coach in an alternative setting.  Assisted the severe special education in explicitly teaching life skills to a group of 7 students.  Education May 2016 Master of Arts American International College － City , State Moderate Disabilities 5-12 SEI Endorsement  3.72 GPA ​ May 2013 Bachelor of Arts Emmanuel College － City , State Bachelor of Arts: History Concentration: Secondary Education Qualifications Moderate Disabilities Initial License  History 8-12 Preliminary License SEI Endorsement  Severe Disabilities Initial License * Pending  ","
    ASSISTANT TEACHER
    Summary
    An organized professional, with experience fostering a cohesive student learning environment. Experience working with students of all abilities. Uses effective and efficient methods of teaching while focusing on the individual needs of the student. 
    Highlights
    • Excellent classroom management
    • Data-driven curriculum
    • Effectively works with parents 
    • Differentiates instruction
    • Collaborates with Colleagues 
    • CPR/First-aid certified
    • SEI Endorsed 
    • Special Edu. Certified 
    • Dual Certified 
    • Competent in SMARTboard technology
    • Elected member of School Site Council 
    Experience
    09/2014 to Current
    Assistant Teacher Company Name － City , State

    • Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans.
    • Applied progressive teaching principles to a class of 9 Social-Emotional students. 
    • Taught Social Studies and Math to grade 8.
    • Established and enforced rules for behavior and procedures for maintaining order.
    • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
    09/2014 to 06/2014
    Teacher Assistant Company Name － City , State

    • collaborated with the Severe Special Education teacher in order to best meet academic and other specific needs of the individual students in a resource and inclusion setting.
    • Created conditions for social-emotional students to make academic and life skill gains. 
    • Kept consistent communication with parents to address student's weekly progress. 
    09/2013 to 08/2014
    Severe Special Education Paraprofessional Company Name － City , State

    • Worked cooperatively with teachers to modify curricula for special education students according to Individual Education Plans.
    • Supported and modified curriculum in the general education setting, in order to best meet the needs of the student. 
    • Worked 1:1 with severe disabilities. 
    • Provided 1:1 support, as a job coach in an alternative setting. 
    • Assisted the severe special education in explicitly teaching life skills to a group of 7 students. 
    Education
    May 2016
    Master of Arts American International College － City , State
    • Moderate Disabilities 5-12
    • SEI Endorsement 
    • 3.72 GPA ​
    May 2013
    Bachelor of Arts Emmanuel College － City , State
    • Bachelor of Arts: History
    • Concentration: Secondary Education
    Qualifications
    • Moderate Disabilities Initial License 
    • History 8-12 Preliminary License
    • SEI Endorsement 
    • Severe Disabilities Initial License * Pending 
    " 22884757,TEACHER,"Creative Lesson Planning, Instructional Best Practices, Curriculum Development, Classroom Management, Standardized Testing, Learner Assessment, Technology-Based Instruction, Customer Service, Problem Resolution, Communication / Presentation, Interpersonal Relationships, Teamwork, Special Needs Students, Compliance / Policies / Procedures","University of Maryland, Social Work, Bachelor of Arts, Yonsei University","English Teacher, English Teacher, Shampoo Staff, Counselor"," ENGLISH TEACHER Summary Well organized, thorough, dedicated professional with documented success in undertaking various tasks and responsibilities. Experience in educational, office, and customer service environments. Degree in social work and TESOL certified, teaching English to speakers of other languages. Skilled in the use of technology and the presentation of impactful instruction in a classroom environment. Skills Creative Lesson Planning Instructional Best Practices Curriculum Development Classroom Management Standardized Testing Learner Assessment Technology-Based Instruction Customer Service Problem Resolution Communication / Presentation Interpersonal Relationships Teamwork Special Needs Students Compliance / Policies / Procedures Experience English Teacher 08/2016 to 08/2017 Company Name City , State Planned and implemented lessons increasing vocabulary and sentence structure for students. Organized and participated in school activities and English camp for summer and winter vacation periods. Created challenging and engaging lesson plans. Successfully improved students' listening and speaking skills through diverse conversational activities. English Teacher 11/2015 to 03/2016 Company Name City , State Taught English for kindergarten students. Participated in school recreational and social activities and national holiday celebrations. Shampoo Staff 08/2007 to 01/2014 Company Name City , State Completed the shampooing procedure carefully after determining client's preferences,. Applied shampoo, massaged scalped, washed and dried hair. Assigned schedules for employees, organized products and the salon's appearance. Recommended product solutions based on the needs of customers. Trained new employees and products and procedures. Helped build the business by delivering excellent service, developing loyal customers. Counselor Company Name City , State Provided and maintained the highest standard of community based rehabilitation services within a team of direct service staff. Supported psychiatric rehabilitation and case management services to clients with mental illness. Interacted with clients on a daily basis, assisted with basic living skills, group activities, and outings.. Education Bachelor of Arts : Social Work - Minor in Sociology University of Maryland City , State Study Abroad 2015 Yonsei University City , South Korea Certifications Teaching English to Speakers of Other Languages, (TESOL) Computer Skills MS Office - Word, Excel, PowerPoint, Outlook ","
    ENGLISH TEACHER
    Summary

    Well organized, thorough, dedicated professional with documented success in undertaking various tasks and responsibilities. Experience in educational, office, and customer service environments. Degree in social work and TESOL certified, teaching English to speakers of other languages. Skilled in the use of technology and the presentation of impactful instruction in a classroom environment.

    Skills
    • Creative Lesson Planning
    • Instructional Best Practices
    • Curriculum Development
    • Classroom Management
    • Standardized Testing
    • Learner Assessment
    • Technology-Based Instruction
    • Customer Service
    • Problem Resolution
    • Communication / Presentation
    • Interpersonal Relationships
    • Teamwork
    • Special Needs Students
    • Compliance / Policies / Procedures
    Experience
    English Teacher 08/2016 to 08/2017 Company Name City , State
    • Planned and implemented lessons increasing vocabulary and sentence structure for students.
    • Organized and participated in school activities and English camp for summer and winter vacation periods.
    • Created challenging and engaging lesson plans.
    • Successfully improved students' listening and speaking skills through diverse conversational activities.
    English Teacher 11/2015 to 03/2016 Company Name City , State
    • Taught English for kindergarten students.
    • Participated in school recreational and social activities and national holiday celebrations.
    Shampoo Staff 08/2007 to 01/2014 Company Name City , State
    • Completed the shampooing procedure carefully after determining client's preferences,.
    • Applied shampoo, massaged scalped, washed and dried hair.
    • Assigned schedules for employees, organized products and the salon's appearance.
    • Recommended product solutions based on the needs of customers.
    • Trained new employees and products and procedures.
    • Helped build the business by delivering excellent service, developing loyal customers.
    Counselor Company Name City , State
    • Provided and maintained the highest standard of community based rehabilitation services within a team of direct service staff.
    • Supported psychiatric rehabilitation and case management services to clients with mental illness.
    • Interacted with clients on a daily basis, assisted with basic living skills, group activities, and outings..
    Education
    Bachelor of Arts : Social Work - Minor in Sociology University of Maryland City , State
    Study Abroad 2015 Yonsei University City , South Korea
    Certifications

    Teaching English to Speakers of Other Languages, (TESOL)

    Computer Skills

    MS Office - Word, Excel, PowerPoint, Outlook

    " 58708773,TEACHER,"Computer literate, drivers, listening, natural, packaging, quality, rapport, teaching","Fortis College Online, Business Management, Associate of Applied Science, Fortis College Online, Criminal Justice, Associate of Applied Science, Lincoln College of Technology, Automotive Technology, Associate of Applied Science","Substitute Teacher, Teacher aid, Forklift driver, Quality Assurance Technician/ forklift driver"," SUBSTITUTE TEACHER Skills Computer literate, drivers, listening, natural, packaging, quality, rapport, teaching Experience Substitute Teacher 01/2014 to 11/2014 Company Name City , State Prepare lunch Direct children for recess Aid in teaching class. Teacher aid 08/2011 to 06/2012 Company Name City , State Welcome children and direct them to the proper area for that day. Assist children with assignments and lead them to completion of assignments. Assist with manners and lunch prep. Teach Yoga to students. Attend any field trips and supervise activity. Forklift driver 04/2009 to Current Company Name City , State Safely move any product to the proper location after unloading it from the truck. Check weight and product packaging as its unloaded. Keep all area's clean and clear of trash while production is going. Take care of any paperwork and make sure it is legible. Quality Assurance Technician/ forklift driver 06/2003 to 06/2006 Company Name City , State Performed proportions and weight tests. Printed and checked labels. Checked chlorine and metal detection of each line. Checked in products and conducted temperature verifications for each product. Bailed boxes, loaded tied bails into trucks, unloaded products and any box trucks, arranged products from oldest to newest, and printed labels to tag each product as they came in. Worked closely with drivers and product teams to ensure quality. Education and Training Associate of Applied Science : Business Management July 2012 Fortis College Online City , State Business Management Associate of Applied Science : Criminal Justice March 2011 Fortis College Online City , State Criminal Justice Associate of Applied Science : Automotive Technology June 2008 Lincoln College of Technology City , State Automotive Technology ","
    SUBSTITUTE TEACHER
    Skills
    Computer literate, drivers, listening, natural, packaging, quality, rapport, teaching
    Experience
    Substitute Teacher 01/2014 to 11/2014
    Company Name City , State
    • Prepare lunch Direct children for recess Aid in teaching class.
    Teacher aid 08/2011 to 06/2012
    Company Name City , State
    • Welcome children and direct them to the proper area for that day.
    • Assist children with assignments and lead them to completion of assignments.
    • Assist with manners and lunch prep.
    • Teach Yoga to students.
    • Attend any field trips and supervise activity.
    Forklift driver 04/2009 to Current
    Company Name City , State
    • Safely move any product to the proper location after unloading it from the truck.
    • Check weight and product packaging as its unloaded.
    • Keep all area's clean and clear of trash while production is going.
    • Take care of any paperwork and make sure it is legible.
    Quality Assurance Technician/ forklift driver 06/2003 to 06/2006
    Company Name City , State
    • Performed proportions and weight tests.
    • Printed and checked labels.
    • Checked chlorine and metal detection of each line.
    • Checked in products and conducted temperature verifications for each product.
    • Bailed boxes, loaded tied bails into trucks, unloaded products and any box trucks, arranged products from oldest to newest, and printed labels to tag each product as they came in.
    • Worked closely with drivers and product teams to ensure quality.
    Education and Training
    Associate of Applied Science : Business Management July 2012 Fortis College Online City , State Business Management
    Associate of Applied Science : Criminal Justice March 2011 Fortis College Online City , State Criminal Justice
    Associate of Applied Science : Automotive Technology June 2008 Lincoln College of Technology City , State Automotive Technology
    " 10527994,TEACHER,"Outlook, Excel, Word, PowerPoint, QuickBooks, OneNote, buying experience, documentation, inventory, selection of materials, plumbing","Eastern Oregon University, Business Administration Management, Bachelor of Arts","Substitute Teacher, Maintenance Technician, Sales Associate"," SUBSTITUTE TEACHER Skills Outlook, Excel, Word, PowerPoint, QuickBooks and OneNote Experience 09/2016 to Current Substitute Teacher Company Name － City , State Design learning environment to meet educational development objectives. Responsible for classroom schedule, subject matter, selection of materials and media, development of learning activities and documentation of plans. Establish positive relationships with students, parents, fellow teachers and school administrators/staff. Provide regular feedback to parents regarding work and behavior in class. 09/2015 to 04/2016 Maintenance Technician Company Name － City , State Managed 100+ lots and ensured maintenance requests were fulfilled in a timely matter. Maintained electrical, plumbing and landscaping. Informed management of potentially dangerous electrical equipment and faulty instrumentation. Recommended new equipment and maintenance procedures to the facility manager. 04/2012 to 06/2014 Sales Associate Company Name － City , State Enthusiastically conversed with customers about purchase needs and available products. Inquired about buying experience, item preferences and future purchases. Tracked inventory and prepared for promotions by setting up displays, adding signage, and retagging merchandise. Recommended appropriate items and direct or lead customers to selections. Education and Training Bachelor of Arts : Business Administration Management Eastern Oregon University － City , State Business Administration Management Skills buying experience, documentation, inventory, selection of materials, Excel, Outlook, PowerPoint, Word, plumbing, QuickBooks ","
    SUBSTITUTE TEACHER
    Skills
    Outlook, Excel, Word, PowerPoint, QuickBooks and OneNote
    Experience
    09/2016 to Current
    Substitute Teacher Company Name － City , State
    • Design learning environment to meet educational development objectives.
    • Responsible for classroom schedule, subject matter, selection of materials and media, development of learning activities and documentation of plans.
    • Establish positive relationships with students, parents, fellow teachers and school administrators/staff.
    • Provide regular feedback to parents regarding work and behavior in class.
    09/2015 to 04/2016
    Maintenance Technician Company Name － City , State
    • Managed 100+ lots and ensured maintenance requests were fulfilled in a timely matter.
    • Maintained electrical, plumbing and landscaping.
    • Informed management of potentially dangerous electrical equipment and faulty instrumentation.
    • Recommended new equipment and maintenance procedures to the facility manager.
    04/2012 to 06/2014
    Sales Associate Company Name － City , State
    • Enthusiastically conversed with customers about purchase needs and available products.
    • Inquired about buying experience, item preferences and future purchases.
    • Tracked inventory and prepared for promotions by setting up displays, adding signage, and retagging merchandise.
    • Recommended appropriate items and direct or lead customers to selections.
    Education and Training
    Bachelor of Arts : Business Administration Management Eastern Oregon University － City , State Business Administration Management
    Skills
    buying experience, documentation, inventory, selection of materials, Excel, Outlook, PowerPoint, Word, plumbing, QuickBooks
    " 69532425,TEACHER,"Time Management, Creativity, Effective Communication, Patience, Multi-Tasking, Organizational/Planning, Critical Thinking, Teaching","North Carolina State University, Middle Grades Education, Bachelor of Science, Caldwell Community College and Technical Institute, Associate of Arts","Pre-Service Teacher, Pre-Service Teacher, Sports Supervisor, Clothing Specialist/Cashier"," PRE-SERVICE TEACHER Summary Seeking a middle grades  math or science teaching position where I can contribute my creativity, classroom management, and instructional skills. Education and Training Bachelor of Science : Middle Grades Education (Science Concentration) May 2017 North Carolina State University , City , State GPA-3.0 Associate of Arts May 2014 Caldwell Community College and Technical Institute , City , State GPA-3.45 Experience Company Name City , State Pre-Service Teacher 03/2017 to 04/2017 Independently taught a 7th grade science study hall class Constructed lesson plans, observed, and taught 7th and 8th grade Biology Implemented technology and hands on learning activities in the classroom Made modifications and accommodations for ESL learners Helped instructors construct lessons that align with 21st Century Science Education Company Name City , State Pre-Service Teacher 01/2017 to 03/2017 Observed, assisted, and taught in a 7th grade science classroom Planned and prepared daily lessons a week in advance of teaching them  Modified instruction and assessments to fit learners needs Attended 7th grade team meetings, staff professional development, and parent conferences Company Name City , State Sports Supervisor 02/2016 to 03/2017 Checked in officials and participants upon arrival to their designated sport Cleaned facilities Gave First Aid help, and was CPR certified if that was needed Set up fields/facilities before games Company Name City , State Clothing Specialist/Cashier 07/2013 to 08/2014 Provided customer service Maintained a tidy workspace Ensured correct currency in the tills upon closing of the store Stocked, blocked, and set up shelves/displays Skills Time Management Creativity Effective Communication Patience Multi-Tasking Organizational/Planning Critical Thinking Teaching Accomplishments Supervisor of the Bi-Week Rookie Official of the Year  National Honors Society NCSU Club Volleyball Certifications CPR & First Aid ","
    PRE-SERVICE TEACHER
    Summary
    Seeking a middle grades  math or science teaching position where I can contribute my creativity, classroom management, and instructional skills.
    Education and Training
    Bachelor of Science : Middle Grades Education (Science Concentration) May 2017 North Carolina State University , City , State GPA-3.0
    Associate of Arts May 2014 Caldwell Community College and Technical Institute , City , State GPA-3.45
    Experience
    Company Name City , State Pre-Service Teacher 03/2017 to 04/2017
    • Independently taught a 7th grade science study hall class
    • Constructed lesson plans, observed, and taught 7th and 8th grade Biology
    • Implemented technology and hands on learning activities in the classroom
    • Made modifications and accommodations for ESL learners
    • Helped instructors construct lessons that align with 21st Century Science Education
    Company Name City , State Pre-Service Teacher 01/2017 to 03/2017
    • Observed, assisted, and taught in a 7th grade science classroom
    • Planned and prepared daily lessons a week in advance of teaching them 
    • Modified instruction and assessments to fit learners needs
    • Attended 7th grade team meetings, staff professional development, and parent conferences
    Company Name City , State Sports Supervisor 02/2016 to 03/2017
    • Checked in officials and participants upon arrival to their designated sport
    • Cleaned facilities
    • Gave First Aid help, and was CPR certified if that was needed
    • Set up fields/facilities before games
    Company Name City , State Clothing Specialist/Cashier 07/2013 to 08/2014
    • Provided customer service
    • Maintained a tidy workspace
    • Ensured correct currency in the tills upon closing of the store
    • Stocked, blocked, and set up shelves/displays
    Skills
    • Time Management
    • Creativity
    • Effective Communication
    • Patience
    • Multi-Tasking
    • Organizational/Planning
    • Critical Thinking
    • Teaching
    Accomplishments
    • Supervisor of the Bi-Week
    • Rookie Official of the Year 
    • National Honors Society
    • NCSU Club Volleyball
    Certifications
    • CPR & First Aid

    " 20399718,TEACHER,"Interventions & Behavioral Control, Technology Integration & Analysis, Educational Principles & Formulas, Develops and Implements Lesson Plans, Communications & Interpersonal Skills, Classroom Management & Assessment, Special Education/Teacher for the Visually Impaired, Elementary & Secondary School, Transition and Social Assistance, academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision","Hampton University, Special Education Preschool Handicapped Children, Master of Science, Hampton University, Special Education Hearing Impaired Children, Bachelor of Arts","Inclusion Teacher, Teacher / Special Education /Teacher Behavior Specialist, Occupational Teacher, Speech Therapist"," INCLUSION TEACHER Professional Summary Highly motivated and student-focused educator with a key focus on the individual needs of students. Offers a comprehensive knowledge of special education requirements and behavioral modification practices. Empathetic professional who is accommodating to the development of lesson plans. Stimulates interests in learning. Employs differentiated learning methods. Proven track record of success in increasing students' knowledge with a desire to maintain excellence in education. Offers key success in providing instructions and consulting expertise. * Interventions & Behavioral Control * Technology Integration & Analysis * Educational Principles & Formulas * Develops and Implements Lesson Plans * Communications & Interpersonal Skills * Classroom Management & Assessment * Special Education/Teacher for the Visually Impaired * Elementary & Secondary School * Transition and Social Assistance Core Qualifications Proficienct Experience Inclusion Teacher 01/2010 to 01/2011 Company Name City , State Provided instruction to students within the special education classrooms; designed curriculum to support the intellectual, physical, social, and emotional needs of students. Created assignments and examinations for all students and implemented Individualized Education Plans; administered tests and scored homework. Worked closely with teachers, administrators, and social workers; updated and maintained confidential student files and communicated progress and requirements. Produced progress or status reports for parents or guardians. Authored the annual Individualized Education Program and re-evaluation criteria for students within the special education classrooms; maintained compliance with strict requirements and best practices. Teacher / Special Education /Teacher Behavior Specialist 01/2005 to 01/2012 Company Name City , State Formulate curriculum-based plans to maximize student productivity, potential, and knowledge within special education classrooms; provide world class education in the daily living skills and general education subjects, including English, reading, and writing. Collaborate with the cross-functional teams, including administrators, testing specialists, and counselors to develop and implement plans to meet the needs of all students. Work closely with parents to promote at-home learning and independence; provide referrals to external resources. Developed interventions, functional behavior assessments, and behavioral plans; fostered a positive and safe educational environment and controlled the behavior of children; executed direct programs. Planned, coordinated, and led new activities within the classroom; integrated instruction, work time, and demonstrations, providing each student with the opportunities to observe, explore and question. Coordinated the transitional activities with parents, educators, and service providers; implemented customized plans based on the direct needs of students and collaborated with internal/external staff. Execute Individualized Education Plans for visually impaired students; evaluate medical records, conduct vision assessments, and provide consultation and technical support. Occupational Teacher 01/2005 to 01/2010 Company Name City , State Analyzed and identified the individual and collective needs of all students; assessed performance deficiencies and ensured successful execution of practices. Developed and implemented Individualized Education Plans to meet the individual requirements of each student; fostered a stimulating learning environment to facilitate the growth of students and maximize academic potential. Established and executed behavioral expectations or consequences and initiated key interventions as necessary; ensured compliance with classroom standards. Provided one-on-one and group lessons for students; pinpointed and addressed the direct learning requirements of students and communicated with all parents and internal staff to stimulate interests. Speech Therapist 01/1991 to 01/2005 Company Name City , State Developed and implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, and adjusted plans as necessary to achieve optimal results. Maintained accurate and detailed records of students and performed evaluations. Worked closely with classroom teachers and administrators to communicate key requirements and create instructional plans; maintained confidentiality in highly sensitive matters. Collaborated with student's service providers and generated community referrals. Sourced and selected appropriate technologies and materials to meet the requirements of students; maintained contact with parents to ensure proper integrations of devices in the daily lives of children. Education Master of Science degree : Special Education Preschool Handicapped Children Hampton University City , State Special Education Preschool Handicapped Children Master of Science degree : Education Education Bachelor of Arts degree : Special Education Hearing Impaired Children Hampton University City , State Special Education Hearing Impaired Children Bachelor's BA degree : Special Education / Hearing Impaired completed Special Education / Hearing Impaired completed Interests Daycare Children Tutor - Reading and Language Arts *After School Program Tutor - Grades 1 through 5 Skills academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision Additional Information Volunteer Experience and Community Affiliations *Daycare Children Tutor - Reading and Language Arts *After School Program Tutor - Grades 1 through 5 ","
    INCLUSION TEACHER
    Professional Summary
    Highly motivated and student-focused educator with a key focus on the individual needs of students. Offers a comprehensive knowledge of special education requirements and behavioral modification practices. Empathetic professional who is accommodating to the development of lesson plans. Stimulates interests in learning. Employs differentiated learning methods. Proven track record of success in increasing students' knowledge with a desire to maintain excellence in education. Offers key success in providing instructions and consulting expertise. * Interventions & Behavioral Control * Technology Integration & Analysis * Educational Principles & Formulas * Develops and Implements Lesson Plans * Communications & Interpersonal Skills * Classroom Management & Assessment * Special Education/Teacher for the Visually Impaired * Elementary & Secondary School * Transition and Social Assistance
    Core Qualifications
    • Proficienct
    Experience
    Inclusion Teacher 01/2010 to 01/2011 Company Name City , State
    • Provided instruction to students within the special education classrooms; designed curriculum to support the intellectual, physical, social, and emotional needs of students.
    • Created assignments and examinations for all students and implemented Individualized Education Plans; administered tests and scored homework.
    • Worked closely with teachers, administrators, and social workers; updated and maintained confidential student files and communicated progress and requirements.
    • Produced progress or status reports for parents or guardians.
    • Authored the annual Individualized Education Program and re-evaluation criteria for students within the special education classrooms; maintained compliance with strict requirements and best practices.
    Teacher / Special Education /Teacher Behavior Specialist 01/2005 to 01/2012 Company Name City , State
    • Formulate curriculum-based plans to maximize student productivity, potential, and knowledge within special education classrooms; provide world class education in the daily living skills and general education subjects, including English, reading, and writing.
    • Collaborate with the cross-functional teams, including administrators, testing specialists, and counselors to develop and implement plans to meet the needs of all students.
    • Work closely with parents to promote at-home learning and independence; provide referrals to external resources.
    • Developed interventions, functional behavior assessments, and behavioral plans; fostered a positive and safe educational environment and controlled the behavior of children; executed direct programs.
    • Planned, coordinated, and led new activities within the classroom; integrated instruction, work time, and demonstrations, providing each student with the opportunities to observe, explore and question.
    • Coordinated the transitional activities with parents, educators, and service providers; implemented customized plans based on the direct needs of students and collaborated with internal/external staff.
    • Execute Individualized Education Plans for visually impaired students; evaluate medical records, conduct vision assessments, and provide consultation and technical support.
    Occupational Teacher 01/2005 to 01/2010 Company Name City , State
    • Analyzed and identified the individual and collective needs of all students; assessed performance deficiencies and ensured successful execution of practices.
    • Developed and implemented Individualized Education Plans to meet the individual requirements of each student; fostered a stimulating learning environment to facilitate the growth of students and maximize academic potential.
    • Established and executed behavioral expectations or consequences and initiated key interventions as necessary; ensured compliance with classroom standards.
    • Provided one-on-one and group lessons for students; pinpointed and addressed the direct learning requirements of students and communicated with all parents and internal staff to stimulate interests.
    Speech Therapist 01/1991 to 01/2005 Company Name City , State
    • Developed and implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, and adjusted plans as necessary to achieve optimal results.
    • Maintained accurate and detailed records of students and performed evaluations.
    • Worked closely with classroom teachers and administrators to communicate key requirements and create instructional plans; maintained confidentiality in highly sensitive matters.
    • Collaborated with student's service providers and generated community referrals.
    • Sourced and selected appropriate technologies and materials to meet the requirements of students; maintained contact with parents to ensure proper integrations of devices in the daily lives of children.
    Education
    Master of Science degree : Special Education Preschool Handicapped Children Hampton University City , State Special Education Preschool Handicapped Children
    Master of Science degree : Education Education
    Bachelor of Arts degree : Special Education Hearing Impaired Children Hampton University City , State Special Education Hearing Impaired Children
    Bachelor's BA degree : Special Education / Hearing Impaired completed Special Education / Hearing Impaired completed
    Interests
    Daycare Children Tutor - Reading and Language Arts *After School Program Tutor - Grades 1 through 5
    Skills
    academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision
    Additional Information
    • Volunteer Experience and Community Affiliations *Daycare Children Tutor - Reading and Language Arts *After School Program Tutor - Grades 1 through 5
    " 19302310,TEACHER,"bookkeeper, Child Care, conferences, counseling, documentation, Educator, email, Human Resources, Internet navigation, meetings, mentor, Microsoft Office products, Organizational, evaluation of patients, problem solving skills, progress, reporting, safety, Staff Development, Teacher, teaching, team player, Time Management, unique, Workshops","University of West Florida, Psychology Child Welfare, Bachelor of Arts","Director/Preschool Teacher, Lead Teacher, Kindergarten Teacher, Mental Health Counselor"," DIRECTOR/PRESCHOOL TEACHER Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Exceptional written and verbal communicator Committed to cultivating student leadership Innovative thinker Natural leader Positive and cheerful Active listener Accomplishments Designed and implemented new programs to bring in more families and revenue to my school. Experience 08/2008 to Current Director/Preschool Teacher Company Name － City , State Responsibilities to include: Curriculum, Enrichment, Continuing Education, Human Resources, Staff Development, Registrar, and the purchase of all supplies. Respond to all inquiries (email, answering machine, in person) in a timely manner. Schedule tours upon request. Organize the registration process. Determine pre-registration date for alumni and returning students. Attend job interviews as required for any teacher or assistant teacher positions. Arrange for staff substitutes and notify the bookkeeper of staff personal, sick, substitute days, lunch bunch, and staff meetings. Distribute staff paychecks. Develop and run annual curriculum planning meeting with staff prior to each new school year. Responsible for staff development: encourage and motivate staff members to reach personal and school goals. Review teacher's curriculum plans on a regular basis. Conduct staff observations in conjunction with Hollis Preschool Board. Be familiar with the NH Child Care Licensing and Operating Standards to ensure that the school meets the requirements. Ensure that the facility maintains safety standards while children are present. Oversee, help and mentor the Kindergarten club teachers in all aspects of the position requirements. Maintain a positive attitude and act as a team player by supporting new ideas and teaching practices and contributing to the collaborative environment of Hollis Preschool. Teach classes in accordance with the curriculum established. Work closely with Curriculum Committee. Write student evaluations for parent conferences. Plan and organize field trips. 09/2006 to 06/2008 Lead Teacher Company Name － City , State Responsible for planning, preparing and implementing all aspects of each student's educational goals and objectives according to their IEP. Wrote progress reports, maintained documentation and participated in the TEAM meeting process. Working alongside therapists and instructional aides as part of a collaborative team. 06/1999 to 08/2006 Kindergarten Teacher Company Name － City , State How many people can say that every day they make a difference in the lives of many students, differences that will shape the adults that those kids will become. This is a reflection of my career as a Kindergarten Teacher. We are giving students their very first experience of school. If they enjoy Kindergarten and feel successful and good about themselves, that will progress with them to the next grade levels. Helped children develop self-confidence, develop social skills, learn problem solving skills, and to help children feel safe in a friendly, nurturing environment. Assisted students with a love for learning and build a spirit of cooperation in the classroom. Developed social, emotional, creative, physical and cognitive needs of each individual student. Provided each child the opportunity to socialize and learn important skills, such as respect, good citizenship and trustworthiness. Helped build self-esteem and stress that every child is a valuable and capable person. Develop a unique and personalized curriculum. Extensive daily interaction with faculty, staff, parents and students. 01/1999 to 04/1999 Mental Health Counselor Company Name － City , State Processed extensive evaluation of patients and their individual needs. Conducted individual and group counseling with patients experiencing personal, social, behavioral, or family problems. Led in-group discussions. Planned and led workshops on educational topics, i.e.: drug and alcohol prevention, anger management, family concerns, dispute resolution, and behavior/motivation concerns. Provided encouragement both personally and professionally. Followed state-mandated reporting and referral procedures for patients contemplating suicide. Participated regularly in family conferences and consulted with family, schools, hospital administrators regarding patient progress. Familiarized self with all NH state laws and regulations. Education May 1999 Bachelor of Arts : Psychology Child Welfare University of West Florida － City , State Psychology Child Welfare Skills bookkeeper, Child Care, conferences, counseling, documentation, Educator, email, Human Resources, Internet navigation, meetings, mentor, Microsoft Office products, next, Organizational, evaluation of patients, problem solving skills, progress, reporting, safety, Staff Development, Teacher, teaching, team player, Time Management, unique, Workshops ","
    DIRECTOR/PRESCHOOL TEACHER
    Summary
    Personable education professional driven to inspire students to achieve personal and academic success.
    Highlights
    • Exceptional written and verbal communicator
    • Committed to cultivating student leadership
    • Innovative thinker
    • Natural leader
    • Positive and cheerful
    • Active listener
    Accomplishments
    Designed and implemented new programs to bring in more families and revenue to my school.
    Experience
    08/2008 to Current
    Director/Preschool Teacher Company Name － City , State
    • Responsibilities to include: Curriculum, Enrichment, Continuing Education, Human Resources, Staff Development, Registrar, and the purchase of all supplies.
    • Respond to all inquiries (email, answering machine, in person) in a timely manner.
    • Schedule tours upon request.
    • Organize the registration process.
    • Determine pre-registration date for alumni and returning students.
    • Attend job interviews as required for any teacher or assistant teacher positions.
    • Arrange for staff substitutes and notify the bookkeeper of staff personal, sick, substitute days, lunch bunch, and staff meetings.
    • Distribute staff paychecks.
    • Develop and run annual curriculum planning meeting with staff prior to each new school year.
    • Responsible for staff development: encourage and motivate staff members to reach personal and school goals.
    • Review teacher's curriculum plans on a regular basis.
    • Conduct staff observations in conjunction with Hollis Preschool Board.
    • Be familiar with the NH Child Care Licensing and Operating Standards to ensure that the school meets the requirements.
    • Ensure that the facility maintains safety standards while children are present.
    • Oversee, help and mentor the Kindergarten club teachers in all aspects of the position requirements.
    • Maintain a positive attitude and act as a team player by supporting new ideas and teaching practices and contributing to the collaborative environment of Hollis Preschool.
    • Teach classes in accordance with the curriculum established.
    • Work closely with Curriculum Committee.
    • Write student evaluations for parent conferences.
    • Plan and organize field trips.
    09/2006 to 06/2008
    Lead Teacher Company Name － City , State
    • Responsible for planning, preparing and implementing all aspects of each student's educational goals and objectives according to their IEP.
    • Wrote progress reports, maintained documentation and participated in the TEAM meeting process.
    • Working alongside therapists and instructional aides as part of a collaborative team.
    06/1999 to 08/2006
    Kindergarten Teacher Company Name － City , State
    • How many people can say that every day they make a difference in the lives of many students, differences that will shape the adults that those kids will become.
    • This is a reflection of my career as a Kindergarten Teacher.
    • We are giving students their very first experience of school.
    • If they enjoy Kindergarten and feel successful and good about themselves, that will progress with them to the next grade levels.
    • Helped children develop self-confidence, develop social skills, learn problem solving skills, and to help children feel safe in a friendly, nurturing environment.
    • Assisted students with a love for learning and build a spirit of cooperation in the classroom.
    • Developed social, emotional, creative, physical and cognitive needs of each individual student.
    • Provided each child the opportunity to socialize and learn important skills, such as respect, good citizenship and trustworthiness.
    • Helped build self-esteem and stress that every child is a valuable and capable person.
    • Develop a unique and personalized curriculum.
    • Extensive daily interaction with faculty, staff, parents and students.
    01/1999 to 04/1999
    Mental Health Counselor Company Name － City , State
    • Processed extensive evaluation of patients and their individual needs.
    • Conducted individual and group counseling with patients experiencing personal, social, behavioral, or family problems.
    • Led in-group discussions.
    • Planned and led workshops on educational topics, i.e.: drug and alcohol prevention, anger management, family concerns, dispute resolution, and behavior/motivation concerns.
    • Provided encouragement both personally and professionally.
    • Followed state-mandated reporting and referral procedures for patients contemplating suicide.
    • Participated regularly in family conferences and consulted with family, schools, hospital administrators regarding patient progress.
    • Familiarized self with all NH state laws and regulations.
    Education
    May 1999
    Bachelor of Arts : Psychology Child Welfare University of West Florida － City , State Psychology Child Welfare
    Skills
    bookkeeper, Child Care, conferences, counseling, documentation, Educator, email, Human Resources, Internet navigation, meetings, mentor, Microsoft Office products, next, Organizational, evaluation of patients, problem solving skills, progress, reporting, safety, Staff Development, Teacher, teaching, team player, Time Management, unique, Workshops
    " 51209395,TEACHER,"Strong communication skills, Microsoft Office, Staff motivator, Commitment to quality and service, Profit enhancement, Employee hiring and retention","Chattahoochee Technical College, Business Management, Associate of Applied Science, Valdosta State University, Business","Preschool Teacher, Supervisor, Team Member"," PRESCHOOL TEACHER Professional Summary Efficient, accurate and detail-oriented with and innate drive to provide exceptional service. Also  experienced  professional  with strong leadership and relationship-building skills. Skills Strong communication skills Microsoft Office Staff motivator Commitment to quality and service Profit enhancement Employee hiring and retention Work History Preschool Teacher February 2010 to August 2015 Company Name - City , State Collaborated with teachers to ensure the delivery of efficient, high-quality service. Successfully initiated and implemented projects which resulted in positive outcome . Supervisor February 2004 to January 2010 Company Name - City , State Reviewed weekly inventory charts and recorded facility needs. Consistently received positive feedback from guests on performance reviews. Provided coaching, mentoring, and consultation to staff to enhance staff development. Worked directly with retail vendors to achieve excellent customer service. ​ Team Member January 2001 to March 2003 Company Name - City , State Supervised and coordinated dining room activities and employee schedules. Set-up and operated line for birthday parties. Education Chattahoochee Technical College Current City , State Associate of Applied Science : Business Management Valdosta State University City , State Business ","
    PRESCHOOL TEACHER
    Professional Summary
    • Efficient, accurate and detail-oriented with and innate drive to provide exceptional service. Also  experienced  professional  with strong leadership and relationship-building skills.

    Skills
    • Strong communication skills
    • Microsoft Office
    • Staff motivator

    • Commitment to quality and service
    • Profit enhancement
    • Employee hiring and retention
    Work History
    Preschool Teacher February 2010 to August 2015
    Company Name - City , State
    • Collaborated with teachers to ensure the delivery of efficient, high-quality service.
    • Successfully initiated and implemented projects which resulted in positive outcome .
    Supervisor February 2004 to January 2010
    Company Name - City , State
    • Reviewed weekly inventory charts and recorded facility needs.
    • Consistently received positive feedback from guests on performance reviews.
    • Provided coaching, mentoring, and consultation to staff to enhance staff development.
    • Worked directly with retail vendors to achieve excellent customer service.

    ​
    Team Member January 2001 to March 2003
    Company Name - City , State
    • Supervised and coordinated dining room activities and employee schedules.
    • Set-up and operated line for birthday parties.
    Education
    Chattahoochee Technical College Current City , State
    Associate of Applied Science : Business Management

    Valdosta State University City , State
    Business
    " 22632070,TEACHER,"academic, Interpersonal skills, economics, English, Functional, instructional design, lesson plans, managing 3, materials, math, Teacher, team-work","Masters of Arts: Education Administration, Whitworth University, Master of Arts: Elementary Education/Technology, University of New Mexico, Bachelor of Science: Special and Elementary Education, New Mexico State University, Associate of Arts: Education, Clarendon College","BI Teacher, Middle School Resource Teacher, Resource and Self-contained Teacher"," BI TEACHER Summary Motivated teaching professional with over 25 years' experience addressing student needs and ensuring proper student social/emotional development. Core Qualifications School improvement committee Positive atmosphere promotion Active participation in Truancy Committee Administrative management Experience working special needs students Effectively work with parents Differentiated instruction Behavior modification Instructional best practices Goal setting and implementation Professional Experience 08/2005 to Current BI Teacher Company Name － City , State Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Wrote Functional Behavior Assessment, and Behavior Intervention Plans to improve academic success in the classroom. Created a desirable and safe environment for behaviorally challenged students. Met with parents to resolve conflicting educational priorities and issues. Taught all four core subjects and social skills. Developed a Student Success Plan that has kept the suspension of my ""At-Risk Students"" to 5%. 08/2000 to 06/2005 Middle School Resource Teacher Company Name － City , State Taught English and math to 9th-12th graders: Implementing the use of technology, such as the internet to create lessons when materials were lacking. Developed program to work with students and increase interest in higher learning. Collaborated with a team of faculty to develop a tutorial program for students in need of extra help. Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects. 08/1988 to 05/1999 Resource and Self-contained Teacher Company Name － City , State Taught in a gang-affiliated school, managing 3-4 gangs in a class setting. Constantly adjusting to students entering and exiting my program. Successfully improved student participation in the classroom by creating a safe and conducive to learning environment. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Planned, implemented, monitored, and assessed a classroom instructional program that was consistent with Albuquerque School District regulations. Developed and taught lessons on relevant children's social economics and themes to promote student interest. Met with parents to resolve conflicting educational priorities and issues. Created an after-school sports program for an alternative to gang life. Education and Training Masters of Arts : Education Administration Whitworth University － City , State Education Administration Master of Arts : Elementary Education/Technology University of New Mexico － City , State Elementary Education/Technology Bachelor of Science : Special and Elementary Education New Mexico State University － City , State Special and Elementary Education 2017 1995 1988 1983 Associate of Arts : Education Clarendon College － City , State Education Skills academic, Interpersonal skills, economics, English, Functional, instructional design, lesson plans, managing 3, materials, math, Teacher, team-work ","
    BI TEACHER
    Summary
    Motivated teaching professional with over 25 years' experience addressing student needs and ensuring proper student social/emotional development.
    Core Qualifications
    • School improvement committee
    • Positive atmosphere promotion
    • Active participation in Truancy Committee
    • Administrative management
    • Experience working special needs students
    • Effectively work with parents
    • Differentiated instruction
    • Behavior modification
    • Instructional best practices
    • Goal setting and implementation
    Professional Experience
    08/2005 to Current
    BI Teacher Company Name － City , State
    • Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
    • Wrote Functional Behavior Assessment, and Behavior Intervention Plans to improve academic success in the classroom.
    • Created a desirable and safe environment for behaviorally challenged students.
    • Met with parents to resolve conflicting educational priorities and issues.
    • Taught all four core subjects and social skills.
    • Developed a Student Success Plan that has kept the suspension of my ""At-Risk Students"" to 5%.
    08/2000 to 06/2005
    Middle School Resource Teacher Company Name － City , State
    • Taught English and math to 9th-12th graders: Implementing the use of technology, such as the internet to create lessons when materials were lacking.
    • Developed program to work with students and increase interest in higher learning.
    • Collaborated with a team of faculty to develop a tutorial program for students in need of extra help.
    • Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
    08/1988 to 05/1999
    Resource and Self-contained Teacher Company Name － City , State
    • Taught in a gang-affiliated school, managing 3-4 gangs in a class setting.
    • Constantly adjusting to students entering and exiting my program.
    • Successfully improved student participation in the classroom by creating a safe and conducive to learning environment.
    • Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
    • Planned, implemented, monitored, and assessed a classroom instructional program that was consistent with Albuquerque School District regulations.
    • Developed and taught lessons on relevant children's social economics and themes to promote student interest.
    • Met with parents to resolve conflicting educational priorities and issues.
    • Created an after-school sports program for an alternative to gang life.
    Education and Training
    Masters of Arts : Education Administration Whitworth University － City , State Education Administration
    Master of Arts : Elementary Education/Technology University of New Mexico － City , State Elementary Education/Technology
    Bachelor of Science : Special and Elementary Education New Mexico State University － City , State Special and Elementary Education
    2017 1995 1988 1983
    Associate of Arts : Education Clarendon College － City , State Education
    Skills
    academic, Interpersonal skills, economics, English, Functional, instructional design, lesson plans, managing 3, materials, math, Teacher, team-work
    " 22056333,TEACHER,"Positive and cheerful, Active listener, Head Start program knowledge, Certified in Early Childhood Education, Infant, toddler and preschool curricula, Reliable, Approachable, Playful, Highly organized, CPR, Serve Meals, Preschool Teacher, Computer Skills, Publishing Software Skills","Fort Myers Institute of Technology, Early Childhood Professional Certification","Assistant Teacher, Student Teacher, Supportive VPK Student Teacher"," ASSISTANT TEACHER Summary Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Highlights Positive and cheerful Active listener Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Reliable Approachable Playful Highly organized Experience Assistant Teacher 05/2014 to 11/2014 Company Name City , State Read stories to the children and taught them painting, drawing and crafts. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Maintained daily records of activities, behaviors, meals and naps. Communicated with children's parents and guardians about daily activities, behaviors and problems. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Student Teacher 02/2013 to 02/2014 Company Name City , State Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children. Supportive VPK Student Teacher 01/2013 to 01/2014 Company Name City , State Assist teacher in setting up learning centers, carry out activities with children. Serve meals to children, family style. Supervise children during playground area. Summary of qualifications. Education Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for infant, Child, and Adult Volunteer Experience 2014 Fort Myers Institute of Technology City , State Early Childhood Professional Certification : Special Olympics Present Special Olympics Skills CPR Serve Meals Preschool Teacher Computer Skills Publishing Software Skills ","
    ASSISTANT TEACHER
    Summary
    Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.
    Highlights
    • Positive and cheerful
    • Active listener
    • Head Start program knowledge
    • Certified in Early Childhood Education
    • Infant, toddler and preschool curricula
    • Reliable
    • Approachable
    • Playful
    • Highly organized
    Experience
    Assistant Teacher 05/2014 to 11/2014 Company Name City , State Read stories to the children and taught them painting, drawing and crafts. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Maintained daily records of activities, behaviors, meals and naps. Communicated with children's parents and guardians about daily activities, behaviors and problems. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
    Student Teacher 02/2013 to 02/2014 Company Name City , State

    Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children.
    Supportive VPK Student Teacher 01/2013 to 01/2014 Company Name City , State
    • Assist teacher in setting up learning centers, carry out activities with children.
    • Serve meals to children, family style.
    • Supervise children during playground area.
    • Summary of qualifications.
    Education
    Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for infant, Child, and Adult Volunteer Experience 2014 Fort Myers Institute of Technology City , State
    Early Childhood Professional Certification : Special Olympics Present Special Olympics
    Skills
    • CPR
    • Serve Meals
    • Preschool Teacher
    • Computer Skills
    • Publishing Software Skills
    " 11336022,TEACHER,"academic, autism, customer service, Excel, Internet Explorer, Microsoft Word, PowerPoint, Windows","Associates of Science: Teachers Education, Medgar Evers College, High School Diploma: Liberal Arts, Thomas Jefferson High School","Lead Teacher, Passenger Service, Teachers Aide, Direct Support Professional"," LEAD TEACHER Summary To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to your company. Highlights Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup stylist. Experience Lead Teacher 12/2015 to 06/2016 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care. Established a safe play environment for the children. Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers. Passenger Service 06/2015 to 12/2015 Company Name City , State Greet passengers and check documents Input passengers information into the computer Checked baggage and collected baggage charges. Printed itineraries and tickets for an average of 30 passengers per flight. check in passengers for flight resevations Escort first and business class passengers to lounge Check and scan boarding pass before passengers board the plane Teachers Aide 01/2015 to 03/2015 Company Name City , State Assigned to work one and one with child that has autism. Assistant to the one and one with his/her academic needs as well as toiletries. Do daily activities that are random for him/her to get acquainted withe the lesson/task Direct Support Professional 09/2014 to 04/2015 Company Name City , State check communication log for appointments and daily goals for service recipients. Read Record and share observation with other members of the team. Respect the rights of the service recipients and teach them to speak up for themselves. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Acted as a role model for clients by exhibiting positive behaviors. Education Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA Willing to relocate: Anywhere Skills academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer ","
    LEAD TEACHER
    Summary
    To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to your company.
    Highlights
    Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup stylist.
    Experience
    Lead Teacher 12/2015 to 06/2016 Company Name City , State
    • Promoted good behaviors by using the positive reinforcement method.
    • Maintained daily records of children's individual activities, behaviors, meals and naps.
    • Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care.
    • Established a safe play environment for the children.
    • Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers.
    Passenger Service 06/2015 to 12/2015 Company Name City , State
    • Greet passengers and check documents
    • Input passengers information into the computer
    • Checked baggage and collected baggage charges.
    • Printed itineraries and tickets for an average of 30 passengers per flight.
    • check in passengers for flight resevations
    • Escort first and business class passengers to lounge
    • Check and scan boarding pass before passengers board the plane
    Teachers Aide 01/2015 to 03/2015 Company Name City , State
    • Assigned to work one and one with child that has autism.
    • Assistant to the one and one with his/her academic needs as well as toiletries.
    • Do daily activities that are random for him/her to get acquainted withe the lesson/task
    Direct Support Professional 09/2014 to 04/2015 Company Name City , State
    • check communication log for appointments and daily goals for service recipients.
    • Read Record and share observation with other members of the team.
    • Respect the rights of the service recipients and teach them to speak up for themselves.
    • Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.
    • Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene.
    • Acted as a role model for clients by exhibiting positive behaviors.
    Education
    Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education
    High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA
    Willing to relocate: Anywhere
    Skills
    academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles
    Additional Information
    • Willing to relocate: Anywhere Authorized to work in the US for any employer
    " 11616482,TEACHER,"Creative lesson planning, Excellent relationship building skills, Experiential learning, Interpersonal, oral, and written communication skills, Differentiated learning, Curriculum lesson plan development, branding, business case, critical thinking, Microsoft Office, Outlook, seminars","University of Nevada, Business, MBA, Emporia State University, Education Social Science, Bachelor of Science","Guest Teacher, National Account Manager, Regional Sales Manager"," GUEST TEACHER Professional Overview A detail - oriented, high energy Social Science Teacher with the ability to motivate students to work at optimum levels while maintaining a comfortable, creative environment, and keeping a clear perspective of goals to be accomplished. Experience in helping students broaden perspectives through aligning subject matter to present day experience and events. Core Qualifications Creative lesson planning Excellent relationship building skills Experiential learning Interpersonal, oral, and written communication skills Differentiated learning Positive and encouraging Able to work independently and as a member of a team Curriculum lesson plan development Accomplishments Secondary 7-12 Social Studies. Issued: 11/17/15. Education MBA , Business 2006 University of Nevada － City , State Business Bachelor of Science , Education Social Science Emporia State University － City , State Education Social Science Experience Guest Teacher Jan 2015 to Current Company Name － City , State Managed classroom responsibilities and maintained continuity of the learning process. Incorporated cooperative education and role playing activities to establish a relationship between course material. and student's life experiences. Encouraged critical thinking skills through the use of challenging debate. National Account Manager Jan 2005 to Jan 2014 Company Name － City , State Promoted to develop deeper HQ & regional relationships and grow gaming and lodging business channel. Managed the relationships between Starbucks Coffee and MGM International, Caesars Entertainment, Station  Casinos, Intercontinental Hotels, Hilton Hotels. Credited with Starbucks Coffee store growth along Las Vegas strip from zero base to present day $105mm annual revenue. Built strategic alliances with internal and external teams that resulted in sustained revenue growth over 14 Yrs. Regional Sales Manager Feb 2000 to Jan 2005 Company Name － City , State Led internal cross-functional and external teams to ensure franchise store growth and timely store openings and execution of foodservice agreements for regional business in California, Nevada and Arizona. Established lodging and gaming as a viable business segment for Starbucks Coffee Company. Accomplishments Leveraged corporate executive relationships to launch customized, franchise stores for high profile casinos and lodging business partners. Expand customer and product base beyond franchised locations to eventually secure corporate distribution mandates resulting in excess $105 million in ongoing annual revenues for gaming and lodging segment. Increase number of license stores along the Las Vegas strip from 1 to 51 high volume locations. Presented comprehensive instructional seminars at regional and national meetings. Topics included site selection, product placement from a branding perspective, building a business case to show ROI, contract compliance, and identifying new distribution opportunities. Led internal cross-functional and external teams to ensure franchise store growth and timely store openings. Established lodging and gaming as a viable business segment for Starbucks Coffee Company. Publications Oral History www.lawrence.lib.ks.us/oralhistory/nether.html   Presentations Corporate Culture https://www.youtube.com/watch?v=TAtH6y7ebDo Memberships/Scholarly Societies Fraternity www.lasvegasnupes.com/curtisnether.html   Skills branding, business case, Interpersonal, oral, critical thinking, functional, lesson planning, meetings, Microsoft Office, Outlook, relationship building, seminars, written communication skills ","
    GUEST TEACHER
    Professional Overview
    A detail - oriented, high energy Social Science Teacher with the ability to motivate students to work at optimum levels while maintaining a comfortable, creative environment, and keeping a clear perspective of goals to be accomplished. Experience in helping students broaden perspectives through aligning subject matter to present day experience and events.
    Core Qualifications
    • Creative lesson planning
    • Excellent relationship building skills
    • Experiential learning
    • Interpersonal, oral, and written communication skills
    • Differentiated learning
    • Positive and encouraging
    • Able to work independently and as a member of a team
    • Curriculum lesson plan development
    Accomplishments
    • Secondary 7-12 Social Studies.
    • Issued: 11/17/15.
    Education
    MBA , Business 2006 University of Nevada － City , State Business
    Bachelor of Science , Education Social Science Emporia State University － City , State Education Social Science
    Experience
    Guest Teacher Jan 2015 to Current
    Company Name － City , State
    • Managed classroom responsibilities and maintained continuity of the learning process.
    • Incorporated cooperative education and role playing activities to establish a relationship between course material.
    • and student's life experiences.
    • Encouraged critical thinking skills through the use of challenging debate.
    National Account Manager Jan 2005 to Jan 2014
    Company Name － City , State
    • Promoted to develop deeper HQ & regional relationships and grow gaming and lodging business channel.
    • Managed the relationships between Starbucks Coffee and MGM International, Caesars Entertainment, Station  Casinos, Intercontinental Hotels, Hilton Hotels.
    • Credited with Starbucks Coffee store growth along Las Vegas strip from zero base to present day $105mm annual revenue.
    • Built strategic alliances with internal and external teams that resulted in sustained revenue growth over 14 Yrs.
    Regional Sales Manager Feb 2000 to Jan 2005
    Company Name － City , State
    • Led internal cross-functional and external teams to ensure franchise store growth and timely store openings and execution of foodservice agreements for regional business in California, Nevada and Arizona.
    • Established lodging and gaming as a viable business segment for Starbucks Coffee Company.
    • Accomplishments Leveraged corporate executive relationships to launch customized, franchise stores for high profile casinos and lodging business partners.
    • Expand customer and product base beyond franchised locations to eventually secure corporate distribution mandates resulting in excess $105 million in ongoing annual revenues for gaming and lodging segment.
    • Increase number of license stores along the Las Vegas strip from 1 to 51 high volume locations.
    • Presented comprehensive instructional seminars at regional and national meetings.
    • Topics included site selection, product placement from a branding perspective, building a business case to show ROI, contract compliance, and identifying new distribution opportunities.
    • Led internal cross-functional and external teams to ensure franchise store growth and timely store openings.
    • Established lodging and gaming as a viable business segment for Starbucks Coffee Company.
    Publications
    Oral History
    www.lawrence.lib.ks.us/oralhistory/nether.html  
    Presentations
    Corporate Culture
    https://www.youtube.com/watch?v=TAtH6y7ebDo
    Memberships/Scholarly Societies
    Fraternity
    www.lasvegasnupes.com/curtisnether.html  
    Skills
    branding, business case, Interpersonal, oral, critical thinking, functional, lesson planning, meetings, Microsoft Office, Outlook, relationship building, seminars, written communication skills
    " 34033933,TEACHER,"administrative support, scheduling appointments, attention to detail, billing, communication skills, customer service, dependable, diagnosis, inventory, listening, merchandising, Microsoft (Word, Excel, PowerPoint, Outlook), multi-tasking, problem solving skills, reception, retail, sales, teacher, written communication skills","Bachelor of Applied Science : Healthcare Administration, Pensacola State College, Associates of Arts : General Education, Gulf Coast State College","Substitute teacher, Veterinary Technician and Receptionist, Sales Associate"," SUBSTITUTE TEACHER Summary HEALTH ADMINISTRATION HOSPITAL OPERATIONS PUBLIC SERVICE major. An intelligent, enthusiastic young professional with a progressive career in healthcare administration and looking for outstanding opportunities. Experience working in various industries and capable of applying distinct skills and strategies to achieve professional goals. Motivated and organized. Attention to Detail Administrative Support Understanding of healthcare policy Patient Scheduling and Billing Knowledgeable of HIPPA Laws Records Keeping Highlights  Highly proficient in all Microsoft Programs (Word, Excel, PowerPoint, Outlook), with great attention to detail Effective verbal, listening and written communication skills, and problem solving skills Motivated, passionate and organized, able to manage and complete multiple tasks and duties  Well practiced in administrative support and experience working in customer service for over 4 year  Team oriented developed by my career as an athlete and collegiate athlete Experience Substitute teacher , 10/2015 to Current Company Name － City , State After moving to Fort Lauderdale, FL I decided to continue my experience in education in Broward County.  Substitute Teacher , 08/2014 to 09/2015 Company Name － City , State School district responsible for the administration of 51 public schools in Escambia County, Florida. Grades K - 12 Full-time substitute teacher for children ages 5 to 18. Responsible for promoting an encouraging classroom environment. Recognized for bringing my own dedication and passion to the role, which helped enhance the learning experience for the students. Practiced superior communication skills and received consistent, positive feedback. Key Achievements: Repeatedly asked to return to Blue Angels Elementary in Pensacola, the Principle appreciated that I was reliable, dependable and trustworthy. Veterinary Technician and Receptionist , 03/2014 to 08/2014 Company Name － City , State Extensive Veterinary Hospital with 10 Veterinarians providing treatment and care to animals within Escambia, Santa Rosa and Baldwin counties. Gathered excellent insight into exceptional customer service practices. Assisted doctors with diagnosis, and communicated clearly with pet owners in order to determine the best approach to the animal's health care needs. Helped with the reception/front desk responsibilities including: scheduling appointments, billing, checkin and answering phone calls. Key Achievements: Working under this well-structured environment and dealing with crucial situations has helped prepare me to handle stressful and high-pressure work environments with calmness and confidence. Better developed skills, such as organization, attention to detail and multi-tasking. Sales Associate , 01/2012 to 01/2013 Company Name － City , State Clothing retail chain store in the United States with over 560 stores across the country. Managed merchandise inventory. Bridged the gap between the designer and the consumer with first- rate knowledge of timely fashions. Built conscientious and successful merchandising techniques. Key Achievements: Received awards for outstanding customer service and for benevolent attitude towards fellow associates. Lead store in sales as well as customer feedback. Education Bachelor of Applied Science : Healthcare Administration , Present Pensacola State College － City , State Healthcare Administration After receiving my Associates of Arts I wanted to pursue a career in health administration with an emphasis on operation of hospitals. I have reached a pivotal point inmy education, where I can now fully take all of my classes online. This will allow me more time to gain professional experience in the healthcare industry. A position at a healthcare facility will help me achieve my goal of being a positive influence on the healthcare community. Associates of Arts : General Education , 2014 Gulf Coast State College － City , State General Education Personal Information Buddy' assisting special needs kids with playing athletic sports. * Professional references available upon request. Skills administrative support, scheduling appointments, approach, Arts I, attention to detail, billing, communication skills, customer service, dependable, diagnosis, inventory, listening, merchandising, all Microsoft, Excel, Outlook, PowerPoint, Word, multi-tasking, providing treatment, problem solving skills, receiving, reception, retail, sales, structured, teacher, phone, written communication skills Additional Information AFFILIATIONS · Volunteer for Miracle League, Pensacola, FL 'Buddy' assisting special needs kids with playing athletic sports. * Professional references available upon request. ","
    SUBSTITUTE TEACHER
    Summary
    HEALTH ADMINISTRATION HOSPITAL OPERATIONS PUBLIC SERVICE major. An intelligent, enthusiastic young professional with a progressive career in healthcare administration and looking for outstanding opportunities. Experience working in various industries and capable of applying distinct skills and strategies to achieve professional goals. Motivated and organized. Attention to Detail Administrative Support Understanding of healthcare policy Patient Scheduling and Billing Knowledgeable of HIPPA Laws Records Keeping
    Highlights
    •  Highly proficient in all Microsoft Programs (Word, Excel, PowerPoint, Outlook), with great attention to detail
    • Effective verbal, listening and written communication skills, and problem solving skills
    • Motivated, passionate and organized, able to manage and complete multiple tasks and duties

    •  Well practiced in administrative support and experience working in customer service for over 4 year
    •  Team oriented developed by my career as an athlete and collegiate athlete
    Experience
    Substitute teacher , 10/2015 to Current Company Name － City , State After moving to Fort Lauderdale, FL I decided to continue my experience in education in Broward County. 
    Substitute Teacher , 08/2014 to 09/2015 Company Name － City , State
    • School district responsible for the administration of 51 public schools in Escambia County, Florida.
    • Grades K - 12 Full-time substitute teacher for children ages 5 to 18.
    • Responsible for promoting an encouraging classroom environment.
    • Recognized for bringing my own dedication and passion to the role, which helped enhance the learning experience for the students.
    • Practiced superior communication skills and received consistent, positive feedback.
    • Key Achievements: Repeatedly asked to return to Blue Angels Elementary in Pensacola, the Principle appreciated that I was reliable, dependable and trustworthy.
    Veterinary Technician and Receptionist , 03/2014 to 08/2014 Company Name － City , State
    • Extensive Veterinary Hospital with 10 Veterinarians providing treatment and care to animals within Escambia, Santa Rosa and Baldwin counties.
    • Gathered excellent insight into exceptional customer service practices.
    • Assisted doctors with diagnosis, and communicated clearly with pet owners in order to determine the best approach to the animal's health care needs.
    • Helped with the reception/front desk responsibilities including: scheduling appointments, billing, checkin and answering phone calls.
    • Key Achievements: Working under this well-structured environment and dealing with crucial situations has helped prepare me to handle stressful and high-pressure work environments with calmness and confidence.
    • Better developed skills, such as organization, attention to detail and multi-tasking.
    Sales Associate , 01/2012 to 01/2013 Company Name － City , State
    • Clothing retail chain store in the United States with over 560 stores across the country.
    • Managed merchandise inventory.
    • Bridged the gap between the designer and the consumer with first- rate knowledge of timely fashions.
    • Built conscientious and successful merchandising techniques.
    • Key Achievements: Received awards for outstanding customer service and for benevolent attitude towards fellow associates.
    • Lead store in sales as well as customer feedback.
    Education
    Bachelor of Applied Science : Healthcare Administration , Present Pensacola State College － City , State Healthcare Administration After receiving my Associates of Arts I wanted to pursue a career in health administration with an emphasis on operation of hospitals. I have reached a pivotal point inmy education, where I can now fully take all of my classes online. This will allow me more time to gain professional experience in the healthcare industry. A position at a healthcare facility will help me achieve my goal of being a positive influence on the healthcare community.
    Associates of Arts : General Education , 2014 Gulf Coast State College － City , State General Education
    Personal Information
    Buddy' assisting special needs kids with playing athletic sports. * Professional references available upon request.
    Skills
    administrative support, scheduling appointments, approach, Arts I, attention to detail, billing, communication skills, customer service, dependable, diagnosis, inventory, listening, merchandising, all Microsoft, Excel, Outlook, PowerPoint, Word, multi-tasking, providing treatment, problem solving skills, receiving, reception, retail, sales, structured, teacher, phone, written communication skills
    Additional Information
    • AFFILIATIONS · Volunteer for Miracle League, Pensacola, FL 'Buddy' assisting special needs kids with playing athletic sports. * Professional references available upon request.
    " 21531811,TEACHER,"cash handling, cost control, critical thinking, financial accounting, inventory levels, lesson planning, personnel, positioning, quality, receiving, supervising, surveys, teaching, tutoring","Middletown High School, High School Diploma, Brookdale Community College, Associate of Arts, Early Childhood Education","Preschool Teacher, Opening Coordinator, Site Aide"," PRESCHOOL TEACHER Summary Enthusiastic Preschool Teacher talented at teaching visual art, music and theater. Engages children with diverse and enjoyable activities involving theatrical play, musical instruments and hands-on learning.  Experience August 2015 to Current Company Name City , State Preschool Teacher Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Establish and enforce rules for behavior, and procedures for maintaining order. Read books to entire classes or to small groups. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. September 2014 to August 2015 Company Name City , State Opening Coordinator Make daily decisions to ensure product quality, store cleanliness, and other Company standards are met. Understand cost control procedures, financial accounting, inventory levels, and labor management. Monitor shift profitability. Know, understand, and execute proper cash handling and safe procedures. Set up shift board and personnel positioning. Responsible for receiving deliveries and following all security procedures. Ensure birthday parties are set up and that appropriate personnel are scheduled and assigned to assist the party; evaluate birthday surveys & results. Supervise Cast Members. February 2014 to November 2014 Company Name City , State Site Aide Responsible for assisting the Site Supervisor and/or Assistant Site Supervisor in. planning, preparing, implementing, and supervising activities for the children. Education 2013 Middletown High School City , State High School Diploma Brookdale Community College City , State Associate of Arts : Early Childhood Education Early Childhood Education Skills cash handling, cost control, critical thinking, financial accounting, inventory levels, lesson planning, personnel, positioning, quality, receiving, supervising, surveys, teaching, tutoring ","
    PRESCHOOL TEACHER
    Summary
    Enthusiastic Preschool Teacher talented at teaching visual art, music and theater. Engages children with diverse and enjoyable activities involving theatrical play, musical instruments and hands-on learning. 
    Experience
    August 2015
    to
    Current
    Company Name City , State Preschool Teacher
    • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
    • Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
    • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
    • Establish and enforce rules for behavior, and procedures for maintaining order.
    • Read books to entire classes or to small groups.
    • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
    September 2014
    to
    August 2015
    Company Name City , State Opening Coordinator
    • Make daily decisions to ensure product quality, store cleanliness, and other Company standards are met.
    • Understand cost control procedures, financial accounting, inventory levels, and labor management.
    • Monitor shift profitability.
    • Know, understand, and execute proper cash handling and safe procedures.
    • Set up shift board and personnel positioning.
    • Responsible for receiving deliveries and following all security procedures.
    • Ensure birthday parties are set up and that appropriate personnel are scheduled and assigned to assist the party; evaluate birthday surveys & results.
    • Supervise Cast Members.
    February 2014
    to
    November 2014
    Company Name City , State Site Aide
    • Responsible for assisting the Site Supervisor and/or Assistant Site Supervisor in.
    • planning, preparing, implementing, and supervising activities for the children.
    Education
    2013
    Middletown High School City , State High School Diploma
    Brookdale Community College City , State Associate of Arts : Early Childhood Education Early Childhood Education
    Skills
    cash handling, cost control, critical thinking, financial accounting, inventory levels, lesson planning, personnel, positioning, quality, receiving, supervising, surveys, teaching, tutoring
    " 20626794,TEACHER,"Microsoft, Excel experienced, WPM 38","College America, Medical Specialties, Associate","Preschool teacher, Warehouse, Customer Service Inbound calls"," PRESCHOOL TEACHER Summary Short term, to utilize skills as in the costumer service industry to prepare for my career in the future. Long term, to become an RN in pediatrics and prenatal care.  C ostumer service rep  committed to addressing customer concerns with speed, accuracy and professionalism. I  am currently a Preschool teacher at  parkway children school | may 2015 to current Teaching between ages 0-4 15 months experience student practioner-clinical externship | college america phoenix | may 2013 160 hours clinical Provided a helping hand at a clinic facility Accomplishments Managed call flow with up to  3 calls in 5 minutes. ​ Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. ​ Solved severe child behavioral issues in positive and constructive ways. Experience May 2015 to Current Company Name City , State preschool teacher Offered detailed daily reports that outlined each child's activities. Maintained daily records of activities, behaviors, meals and naps. Carefully monitored children's play activities. Created and implemented a developmentally appropriate curriculum. January 2015 to May 2015 Company Name City , State warehouse Unloaded, picked, staged and loaded products for shipping. Worked at a rapid pace to meet tight deadlines. November 2014 to January 2015 Company Name City , State Customer Service Inbond calls Addressed customer service inquiries in a timely and accurate fashion. ​ Education 2013 College America City , State , united states associate medical : Medical specalties GPA: GPA: 48 Certifications First Aid & CPR Finger print clearance card Skills Microsoft, excel experienced, wpm 38 ","
    PRESCHOOL TEACHER
    Summary
    Short term, to utilize skills as in the costumer service industry to prepare for my career in the future. Long term, to become an RN in pediatrics and prenatal care.  C ostumer service rep  committed to addressing customer concerns with speed, accuracy and professionalism. I  am currently a Preschool teacher at  parkway children school | may 2015 to current Teaching between ages 0-4 15 months experience student practioner-clinical externship | college america phoenix | may 2013 160 hours clinical Provided a helping hand at a clinic facility
    Accomplishments
    Managed call flow with up to  3 calls in 5 minutes.
    ​
    Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.
    ​
    Solved severe child behavioral issues in positive and constructive ways.

    Experience
    May 2015
    to
    Current
    Company Name City , State preschool teacher
    Offered detailed daily reports that outlined each child's activities.
    Maintained daily records of activities, behaviors, meals and naps.
    Carefully monitored children's play activities.
    Created and implemented a developmentally appropriate curriculum.
    January 2015
    to
    May 2015
    Company Name City , State warehouse
    Unloaded, picked, staged and loaded products for shipping.
    Worked at a rapid pace to meet tight deadlines.
    November 2014
    to
    January 2015
    Company Name City , State Customer Service Inbond calls
    Addressed customer service inquiries in a timely and accurate fashion.
    ​
    Education
    2013
    College America City , State , united states associate medical : Medical specalties GPA: GPA: 48
    Certifications
    First Aid & CPR Finger print clearance card
    Skills
    Microsoft, excel experienced, wpm 38
    " 58665241,TEACHER,"Teaching Certification in Connecticut, Kind and empathetic towards students, Background in Urban public schools Grades 7-12, Excellent rapport development with students, Common Core skills development, Oral presentation skills development, Standardized testing coordination, ESL student support, Co-teaching experience, After-school program coordination, Drama club establishment","Ph.D, Counseling Psychology, Walden University, Master of Science, English, Southern CT State University, Bachelor of Science, Education/English, Southern CT State University","English Teacher, Professor of English, English Teacher, English Teacher"," ENGLISH TEACHER Summary I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology. Highlights Valid and Current Teaching Certification in Connecticut Kind and empathetic towards students Background Urban public schools Grades 7-12 Ph.D. in Psychology Member Psi Chi International Honor Society Member NCTE Member APA Graduate Certificate in Women's Studies National Institute of Health/ For Human Participants Approved Ongoing PD in current methods and developments in pedagogy Excellent with developing positive rapport with students Developed common core skills with classroom work for each marking period/and for each grade and assignment Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands Developed pre/post CFAs for each unit to coordinate with standardized testing Dissertation topic-prejudices - origins and resolutions Accomplishments Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format Established drama club for 7th and 8th graders - produced plays 2 performances annually Opened before and after school chess fun tables for learning/practicing Experience English Teacher Oct 2014 to Jun 2015 Company Name - City , State Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators. Professor of English Jan 2002 to May 2014 Company Name - City , State Taught computerized reading and writing.. as well as general reading and writing in lecture/listen/discuss style. Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;. English Teacher Aug 2001 to Dec 2011 Company Name - City , State Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;. English Teacher Aug 1998 to Jun 2001 Company Name - City , State Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;. Education Ph.D , Counseling Psychology 2012 Walden University - City , State , USA Counseling Psychology Transcripts are attached to this packet Master of Science , English 1999 Southern CT State University - City , State , USA Earned Certificate in Women's Studies Bachelor of Science , Education/English 1993 Southern CT State University - City , State , USA ","
    ENGLISH TEACHER
    Summary
    I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology.
    Highlights
    • Valid and Current Teaching Certification in Connecticut
    • Kind and empathetic towards students
    • Background Urban public schools Grades 7-12
    • Ph.D. in Psychology
    • Member Psi Chi International Honor Society
    • Member NCTE
    • Member APA Graduate
    • Certificate in Women's Studies
    • National Institute of Health/ For Human Participants Approved
    • Ongoing PD in current methods and developments in pedagogy
    • Excellent with developing positive rapport with students
    • Developed common core skills with classroom work for each marking period/and for each grade and assignment
    • Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands
    • Developed pre/post CFAs for each unit to coordinate with standardized testing
    • Dissertation topic-prejudices - origins and resolutions
    Accomplishments

    Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level


    ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students


    Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format


    Established drama club for 7th and 8th graders - produced plays 2 performances annually


    Opened before and after school chess fun tables for learning/practicing

    Experience
    English Teacher Oct 2014 to Jun 2015
    Company Name - City , State
    • Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators.
    Professor of English Jan 2002 to May 2014
    Company Name - City , State
    • Taught computerized reading and writing.. as well as general reading and writing in lecture/listen/discuss style. Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;.
    English Teacher Aug 2001 to Dec 2011
    Company Name - City , State
    • Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;.
    English Teacher Aug 1998 to Jun 2001
    Company Name - City , State
    • Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;.
    Education
    Ph.D , Counseling Psychology 2012 Walden University - City , State , USA

    Counseling Psychology

    Transcripts are attached to this packet
    Master of Science , English 1999 Southern CT State University - City , State , USA

    Earned Certificate in Women's Studies
    Bachelor of Science , Education/English 1993 Southern CT State University - City , State , USA
    " 37660306,TEACHER,"instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepreneur","Mixology, National Bartender's School, Advanced Licensed Certified Floral Designer, Louisiana State University and Agricultural & Mechanical College, Bachelor of Arts : Secondary Education, Southeastern Louisiana University","Guest Teacher, Lead Floral Designer, High School Substitute Teacher, Owner/Operator Garden of the Nile Flower Shop at Caesar's Palace, President Island Wedding Chapel at the Tropicana Hotel, Owner/Operator Tropicana Hotel Florist, Owner/Operator Las Vegas Hilton Florist, Owner/Operator Desert Flower, Owner Frowners R Us"," GUEST TEACHER Floral Designerwrite your own title I am a certified professional floral designer mentored by an AIFD founding member. I have participated and been a finalist in several National Competitions. I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace. I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high. Highlights Skills Used Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Owner/Operator Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private [State Name] Teaching License Kind and empathetic Standardized testing techniques Urban public schools background Creative lesson planning Critical thinker Positive and encouraging Adept classroom manager Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience. Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler. Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private. Experience Guest Teacher October 2012 to October 2015 Company Name － City , State Presented all class material and policies accurately and clearly for  numerous classes each semester. Lead Floral Designer June 2005 to April 2011 Company Name － City , State Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. High School Substitute Teacher October 2012 to October 2015 Company Name － City , State Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students. Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System. Education Mixology , 2012 National Bartender's School － City , State , USA After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design. I enjoyed and did very well with my study and certification in mixology. It was fun and as a natural educator, I was able to help younger students and to give them confidence. I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015.  At this time anything is possible.  I am positive, helpful and love to be involved in the social world. Advanced Licensed Certified Floral Designer , 1978 Louisiana State University and Agricultural & Mechanical College － City , State , USA I successfully completed the course in suggested time. I was trained and mentored by an AIFD founding member. I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent. I have had many successful floral businesses. I pioneered a number of unusual trends. I negotiated hotel contracts I interfaced with purchasing departments to secure purchase orders. I trained many designers that are now employed with hotels. Bachelor of Arts : Secondary Education , 1971 Southeastern Louisiana University － City , State , USA Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983. Placed many students into National and Regional Exams Pleased that many of my students have kept in contact with me.  Very proud that I was part of their success. ​ Skills instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer Additional Information Authorized to work in the US for any employer ","
    GUEST TEACHER
    Floral Designerwrite your own title
    I am a certified professional floral designer mentored by an AIFD founding member. I have participated and been a finalist in several National Competitions. I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace. I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high.
    Highlights
    • Skills Used
    • Acquired fresh flowers from growers in both National and International regions
    • Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas
    • Educated myself by studying the Market for current and future trends
    • Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers
    • Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design
    • Instructed employees in all areas necessary to work in a full service florist
    • Owner/Operator
    • Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995
    • Responsibilities
    • Hired and Terminated Employees
    • Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items
    • Kept abreast of current and future trends in floral industry
    • Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary
    • Interfaced with hotel management and purchasing agents
    • Produced all prototypes of floral designs, etc. that designers could copy
    • Inspected each design before it was delivered
    • Kept personal knowledge of customers private
    [State Name] Teaching License
    • Kind and empathetic
    • Standardized testing techniques
    • Urban public schools background
    • Creative lesson planning
    • Critical thinker
    • Positive and encouraging
    • Adept classroom manager
    Accomplishments
    • Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc.
    • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
    • Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience.
    • Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
    • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
    • Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler.
    • Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.
    • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
    • Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
    • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
    • Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.
    • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
    • Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.
    • Chose containers, vases, baskets, props etc.
    • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
    • Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
    • Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
    • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
    • Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.
    • Chose containers, vases, baskets, props etc.
    • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
    • Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
    • Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc.
    • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private.
    Experience
    Guest Teacher
    October 2012 to October 2015     Company Name － City , State Presented all class material and policies accurately and clearly for  numerous classes each semester.
    Lead Floral Designer
    June 2005 to April 2011     Company Name － City , State
    • Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
    • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
    High School Substitute Teacher
    October 2012 to October 2015     Company Name － City , State
    • Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students.
    • Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System.
    Education
    Mixology , 2012 National Bartender's School － City , State , USA
    After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design.
    I enjoyed and did very well with my study and certification in mixology.
    It was fun and as a natural educator, I was able to help younger students and to give them confidence.
    I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015.  At this time anything is possible.  I am positive, helpful and love to be involved in the social world.
    Advanced Licensed Certified Floral Designer , 1978 Louisiana State University and Agricultural & Mechanical College － City , State , USA
    I successfully completed the course in suggested time.
    I was trained and mentored by an AIFD founding member.
    I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent.
    I have had many successful floral businesses.
    I pioneered a number of unusual trends.
    I negotiated hotel contracts
    I interfaced with purchasing departments to secure purchase orders.
    I trained many designers that are now employed with hotels.
    Bachelor of Arts : Secondary Education , 1971 Southeastern Louisiana University － City , State , USA
    Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983.
    Placed many students into National and Regional Exams
    Pleased that many of my students have kept in contact with me.  Very proud that I was part of their success.
    ​
    Skills
    instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer
    Additional Information
    • Authorized to work in the US for any employer
    " 13583538,TEACHER,"Charting and recordkeeping, Child abuse prevention, Understands developmental disorders, Active listener, First aid certificate, Basic clerical knowledge, Reliable and punctual, Friendly, Cheerful and energetic, Teamwork oriented, Housekeeping, People skills, Problem-solving, Organizational skills","Everest University Online, Computer Information Science AS, University of North Dakota, Social Work, Northland Community and Technical College, Business","Assistant Teacher, Cashier, Hostess, Salad Bar Person, Owner, receptionist, Sales"," ASSISTANT TEACHER Summary Teacher's Aide who has lovingly taught 8 children, ages 0 through 18 months. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and fun. Dependable and reliable worked others shifts when they couldn't make it to work. Highlights Charting and recordkeeping Child abuse prevention Understands developmental disorders Active listener First aid certificate Basic clerical knowledge Reliable and punctual Friendly Cheerful and energetic Teamwork oriented Housekeeping Experience Assistant Teacher November 2014 to October 2015 Company Name － City , State Assistant TeacherSanitized all toys and play areas daily. Maintained a safe, clean and constantly supervised play environment. Supported children's emotional and social development with one-on-one attention. Prepared, served and cleaned up daily meals for 8 children. Used read-aloud time and alphabet games to promote early literacy. Used clear communication and professionalism to develop constructive relationships with families. Clearly communicated to children in developmentally appropriate way. Carefully supervised children in play area. Instructed children in health and personal habits including eating, resting and toilet habits. Cashier, Hostess, Salad Bar Person November 2006 to January 2009 Company Name － City , State Accepted payment from customers and made change as necessary. Assisted diners with seating as needed Assisted co-workers. Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Performed serving, cleaning, and stocking duties in establishments Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Compiled and maintained records of food use and expenditures Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Received frequent customer compliments for going above and beyond normal duties. Cashier, Hostess, Salad Bar Person July 2004 to September 2006 Company Name － City , State Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Kept drink stations clean and ready for service Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Prepared food items such as sandwiches, salads, soups, and beverages Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Communicated with customers regarding orders, comments, and complaints Compiled and maintained records of food use and expenditures Provided customers with product details, such as coffee blend and preparation descriptions Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Owner, receptionist, Sales April 2001 to December 2003 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Issued 8 paychecks to vendors and suppliers on a bi-weekly basis. Handled cash and deposits using the proper accounting procedures and documentation. 3years of office experience. Addressed negative customer feedback immediately.Kept records of room availability and guests' accounts, manually or using computers. Kept records of room availability and guests' accounts, manually or using computers. Monitored daily banking transactions. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments .Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Education Associate of Science : Computer Information Science AS , 2017 Everest University Online － City , State , US Recipient of Zenith Grant, Social Work University of North Dakota － City , State I got Credits and I finished most of my Liberals 08/2012 - 05/2014 I did alot of classes for Social Work Business Northland Community and Technical College － City , State I took alot of classes for Office Assistant and did Liberals too. 08/2008 - 05/2014 Skills People skills enthusiastic people person, problem-solving organizational skills ","
    ASSISTANT TEACHER
    Summary

    Teacher's Aide who has lovingly taught 8 children, ages 0 through 18 months. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and fun. Dependable and reliable worked others shifts when they couldn't make it to work.

    Highlights
    • Charting and recordkeeping
    • Child abuse prevention
    • Understands developmental disorders
    • Active listener
    • First aid certificate
    • Basic clerical knowledge
    • Reliable and punctual
    • Friendly
    • Cheerful and energetic
    • Teamwork oriented
    • Housekeeping
    Experience
    Assistant Teacher
    November 2014 to October 2015     Company Name － City , State
    • Assistant TeacherSanitized all toys and play areas daily.
    • Maintained a safe, clean and constantly supervised play environment.
    • Supported children's emotional and social development with one-on-one attention.
    • Prepared, served and cleaned up daily meals for 8 children.
    • Used read-aloud time and alphabet games to promote early literacy.
    • Used clear communication and professionalism to develop constructive relationships with families.
    • Clearly communicated to children in developmentally appropriate way.
    • Carefully supervised children in play area.
    • Instructed children in health and personal habits including eating, resting and toilet habits.
    Cashier, Hostess, Salad Bar Person
    November 2006 to January 2009     Company Name － City , State
    • Accepted payment from customers and made change as necessary.
    • Assisted diners with seating as needed
    • Assisted co-workers.
    • Cleaned and prepared various foods for cooking or serving
    • Cleaned bars, work areas, and tables
    • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
    • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
    • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
    • Performed serving, cleaning, and stocking duties in establishments
    • Prepared coffee-based and other beverages on request; serve prepared pastries and other food items
    • Used all food handling standards
    • Washed, peeled, cut, and seeded fruits and vegetables
    • Compiled and maintained records of food use and expenditures
    • Prepared the buffet and salad bar for dinner service.
    • Continually kept carpets and floor clear of debris.
    • Received frequent customer compliments for going above and beyond normal duties.
    Cashier, Hostess, Salad Bar Person
    July 2004 to September 2006     Company Name － City , State
    • Accepted payment from customers and made change as necessary.
    • Assisted co-workers.
    • Assisted diners with seating as needed
    • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
    • Cleaned and prepared various foods for cooking or serving
    • Cleaned bars, work areas, and tables
    • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
    • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
    • Greeted guests and sat them at tables or in waiting areas
    • Kept drink stations clean and ready for service
    • Prepared coffee-based and other beverages on request; serve prepared pastries and other food items
    • Prepared food items such as sandwiches, salads, soups, and beverages
    • Stocked supplies in serving stations, cupboards, refrigerators, and salad bars
    • Stored clean equipment and utensils
    • Used all food handling standards
    • Washed, peeled, cut, and seeded fruits and vegetables
    • Communicated with customers regarding orders, comments, and complaints
    • Compiled and maintained records of food use and expenditures
    • Provided customers with product details, such as coffee blend and preparation descriptions
    • Prepared the buffet and salad bar for dinner service.
    • Continually kept carpets and floor clear of debris.
    • Maintained a professional tone at all times, including during peak rush hours.
    • Received frequent customer compliments for going above and beyond normal duties.
    Owner, receptionist, Sales
    April 2001 to December 2003     Company Name － City , State
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    • Maintained the front desk and reception area in a neat and organized fashion.
    • Made copies, sent faxes and handled all incoming and outgoing correspondence.
    • Issued 8 paychecks to vendors and suppliers on a bi-weekly basis.
    • Handled cash and deposits using the proper accounting procedures and documentation.
    • 3years of office experience.
    • Addressed negative customer feedback immediately.Kept records of room availability and guests' accounts, manually or using computers.
    • Kept records of room availability and guests' accounts, manually or using computers.
    • Monitored daily banking transactions.
    • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
    • Recommended and helped customers select merchandise based on their needs.
    • Exchanged returned merchandise for customers quickly and efficiently.
    • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
    • .Demonstrated that customers come first by serving them with a sense of urgency.
    • Maintained friendly and professional customer interactions.
    • Worked as a team member to provide the highest level of service to customers.
    Education
    Associate of Science : Computer Information Science AS , 2017 Everest University Online － City , State , US

    Recipient of Zenith Grant,
    Social Work University of North Dakota － City , State

    I got Credits and I finished most of my Liberals 08/2012 - 05/2014 I did alot of classes for Social Work
    Business Northland Community and Technical College － City , State

    I took alot of classes for Office Assistant and did Liberals too. 08/2008 - 05/2014
    Skills

    • People skills
    • enthusiastic people person,
    • problem-solving
    • organizational skills
    " 20230207,TEACHER,"Administrative, Brochures, Budgets, Conferences, Hiring, Instructing, Leadership, Director, Managing, Marketing, Meetings, Motivating, Organizing, Recruiting, Reporting, Safety, Supervising, Training Programs, Workshops/Seminars","University of St. Thomas, Curriculum and Instruction, Masters Degree, St. Cloud State University, Art Education K-12, Bachelor of Science","Art Teacher, Community Education Director, Student Council Advisor, Enrichment & Pool Coordinator"," ART TEACHER Summary Creative and caring leader who has earned trust and respect from students, colleagues and administration for 11+ years. Core Qualifications Student Centered Classroom Instruction Creative Lesson Planning and Curriculum Development Active Listening Skills Assessments Motivating Students and Classroom Management Develop Positive Relationships with Students, Parents and Staff Community and Family Involvement Leadership Organization Recruiting Professional Development Administering Meetings Coordinating and Implementing Activities Achievements Fundraising for American Cancer Society for 3 years as the RFL Coordinator Joseph B Whitehead Coca Cola Scholars Educator of Distinction Award in 2010 Outstanding Commitment to Education Service Award in 2010 NE Division Student Council Advisor of the Year Award in 2010 and 2014 Advisor of the Year in 2010 Student Council of the Year Award in 2015 Breast Cancer Survivor 2015 Professional Experience 09/2012 to 06/2015 Art Teacher Company Name － City , State Teaching 7th Grade Art, Art I-IV, Drawing, Painting, Ceramics, Sculpture and Concurrent Enrollment Intro to Art, Drawing, Ceramics and Painting. Planning, implementing and evaluating art curriculum for students of all levels. Giving directions and explanation related to lessons. Providing feedback, assessing and evaluating students throughout the lesson. Communicating with students and parents on student's progress, behavior and work habits. Managing disruptive behavior inside the classroom. Participating in professional growth opportunities and collaborating with staff or colleagues. 08/2006 to 06/2015 Community Education Director Company Name － City , State Providing administrative leadership to all Fund 04 programs such as ECFE, School Readiness, Youth and Adult Enrichment, Adults with Disabilities and Support Groups, GED Testing, Adult Basic Education, Aquatics, and Early Childhood Screening Developing and monitoring all Fund 04 revenues and expenditures. Hiring and supervising all Community Education staff. Providing leadership to Community Education Advisory Board. Supervising Community Education activities; organizing programs and services (both short and long term); recruiting, assigning, and reviewing staff. Coordinating fall, winter, spring, and summer Community Education brochures; marketing. Preparing annual state Community Education reports; Maintaining accurate and timely reporting to MDE. Attending workshops and seminars to benefit Community Education. 08/2005 to 06/2015 Student Council Advisor Company Name － City , State Supervising students in grades 7-12 who serve on student government. Planning and implementing community service projects and fundraisers. Coordinating and supervising school activities, pep fests, dances, etc. Administering weekly meetings Assisting with elections and scholarship applications. Attending NE Division Meetings and the State Convention. 08/2005 to 06/2015 Enrichment & Pool Coordinator Company Name － City , State Supervising the Pool, Lifeguards, Water Safety Instructors, and Swim Lessons. Planning and developing courses, programs and services for youth and adults. Participating in professional conferences, training programs, and continuing education as required. Identifying local interests and needs for youth and adults. Recruiting instructors and evaluating courses. Instructing after-school enrichment courses for youth. Education and Training 1996 Masters Degree : Curriculum and Instruction University of St. Thomas － City , State , USA Curriculum and Instruction 1992 Bachelor of Science : Art Education K-12 St. Cloud State University － City , State , USA 1989 Select One Moorhead State University － City , State , USA Graduate Level Art Courses University of Minnesota － City , State , USA Certifications Community Education Directors Licensure MN Teaching Licensure in K-12 Art Education Curriculum and Instruction Licensure Community Involvement Age to age Coordinator through the Northland Foundation. In 2013, I was asked to lead a community based group to find ways to bring youth and the elders of our community together. We have since started a Community Garden and are in the process of completing a historic walking tour of our town for all ages to enjoy. Community Cancer Walk Volunteer First Lutheran Church Member Volunteer Red Cross Volunteer Ice Box Days Volunteer Affiliations Minnesota Association of Student Councils (MASC) Minnesota Community Education Association (MCEA) National Education Association (NEA) Blandin Foundation Alumni Northland Foundation Youth in Philanthropy Mentor and Board Member Skills Administrative, Brochures, Budgets, Conferences, Hiring, Instructing, Leadership, Director, Managing, Marketing, Meetings, Motivating, Organizing, Recruiting, Reporting, Safety, Supervising, Training Programs, Workshops/Seminars ","
    ART TEACHER
    Summary

    Creative and caring leader who has earned trust and respect from students, colleagues and administration for 11+ years.

    Core Qualifications
    • Student Centered Classroom Instruction

    • Creative Lesson Planning and Curriculum Development

    • Active Listening Skills

    • Assessments

    • Motivating Students and Classroom Management

    • Develop Positive Relationships with Students, Parents and Staff
    • Community and Family Involvement

    • Leadership

    • Organization

    • Recruiting

    • Professional Development

    • Administering Meetings

    • Coordinating and Implementing Activities
    Achievements

    Fundraising for American Cancer Society for 3 years as the RFL Coordinator

    Joseph B Whitehead Coca Cola Scholars Educator of Distinction Award in 2010

    Outstanding Commitment to Education Service Award in 2010

    NE Division Student Council Advisor of the Year Award in 2010 and 2014

    Advisor of the Year in 2010

    Student Council of the Year Award in 2015

    Breast Cancer Survivor 2015

    Professional Experience
    09/2012 to 06/2015
    Art Teacher Company Name － City , State
    • Teaching 7th Grade Art, Art I-IV, Drawing, Painting, Ceramics, Sculpture and Concurrent Enrollment Intro to Art, Drawing, Ceramics and Painting. Planning, implementing and evaluating art curriculum for students of all levels. Giving directions and explanation related to lessons. Providing feedback, assessing and evaluating students throughout the lesson. Communicating with students and parents on student's progress, behavior and work habits. Managing disruptive behavior inside the classroom. Participating in professional growth opportunities and collaborating with staff or colleagues.
    08/2006 to 06/2015
    Community Education Director Company Name － City , State
    • Providing administrative leadership to all Fund 04 programs such as ECFE, School Readiness, Youth and Adult Enrichment, Adults with Disabilities and Support Groups, GED Testing, Adult Basic Education, Aquatics, and Early Childhood Screening Developing and monitoring all Fund 04 revenues and expenditures. Hiring and supervising all Community Education staff. Providing leadership to Community Education Advisory Board. Supervising Community Education activities; organizing programs and services (both short and long term); recruiting, assigning, and reviewing staff. Coordinating fall, winter, spring, and summer Community Education brochures; marketing. Preparing annual state Community Education reports; Maintaining accurate and timely reporting to MDE. Attending workshops and seminars to benefit Community Education.
    08/2005 to 06/2015
    Student Council Advisor Company Name － City , State
    • Supervising students in grades 7-12 who serve on student government. Planning and implementing community service projects and fundraisers. Coordinating and supervising school activities, pep fests, dances, etc.
    • Administering weekly meetings Assisting with elections and scholarship applications. Attending NE Division Meetings and the State Convention.
    08/2005 to 06/2015
    Enrichment & Pool Coordinator Company Name － City , State
    • Supervising the Pool, Lifeguards, Water Safety Instructors, and Swim Lessons. Planning and developing courses, programs and services for youth and adults. Participating in professional conferences, training programs, and continuing education as required.
    • Identifying local interests and needs for youth and adults. Recruiting instructors and evaluating courses. Instructing after-school enrichment courses for youth.
    Education and Training
    1996
    Masters Degree : Curriculum and Instruction University of St. Thomas － City , State , USA

    Curriculum and Instruction
    1992
    Bachelor of Science : Art Education K-12 St. Cloud State University － City , State , USA
    1989
    Select One Moorhead State University － City , State , USA
    Graduate Level Art Courses University of Minnesota － City , State , USA
    Certifications

    Community Education Directors Licensure

    MN Teaching Licensure in K-12 Art Education

    Curriculum and Instruction Licensure

    Community Involvement

    Age to age Coordinator through the Northland Foundation.

    • In 2013, I was asked to lead a community based group to find ways to bring youth and the elders of our community together. We have since started a Community Garden and are in the process of completing a historic walking tour of our town for all ages to enjoy.

    Community Cancer Walk Volunteer

    First Lutheran Church Member Volunteer

    Red Cross Volunteer

    Ice Box Days Volunteer

    Affiliations

    Minnesota Association of Student Councils (MASC)

    Minnesota Community Education Association (MCEA)

    National Education Association (NEA)

    Blandin Foundation Alumni

    Northland Foundation Youth in Philanthropy Mentor and Board Member

    Skills

    Administrative, Brochures, Budgets, Conferences, Hiring, Instructing, Leadership, Director, Managing, Marketing, Meetings, Motivating, Organizing, Recruiting, Reporting, Safety, Supervising, Training Programs, Workshops/Seminars

    " 28642819,TEACHER,"Excellent classroom management, Teaching, tutoring and counseling, Experience working with special needs students, Interactive teaching/learning, Innovative lesson planning, Classroom management, Effective listening, CPR/First-aid certified, Goal Setting and Implementation, Bilingual in English and Spanish, Teamwork, Detail-oriented, Multitasking, Clear communication","M.S, Education/ Special Education Early childhood, Touro College, A.S, Liberal arts, Kingsborough Community College, Bachelor of Science, Psychology, College of Staten Island","Lead Teacher, Head Teacher, Case Manager, Assistant Teacher"," LEAD TEACHER Summary Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years. Core Qualifications Excellent classroom management Active participation in [groups, plans, events] Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Interactive teaching/learning Innovative lesson planning Classroom management Effective listening CPR/First-aid certified Goal Setting and Implementation Achievements Team Building and Leadership Created collaborative classroom experience through [process, initiative]. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Developed new learning center for reading assistance. Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Creative Lesson Planning   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Professional Experience Lead Teacher Aug 2013 to Jun 2015 Company Name － City , State Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons. Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise one assistant teacher's in the classroom. Plan and allocate work equally among the staff. Evaluate and test students for appropriate class placement. Head Teacher Jan 2003 to Aug 2013 Company Name － City , State Evaluate and test students for appropriate class placement. Translate CPSE evaluations to non-English speaking parents. Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes. Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise three assistant teachers in the classroom. Plan and allocate work equally among the staff. case manager Oct 2005 to May 2006 Company Name － City , State •Managed a caseload of over 18 at risk teenage and young adult females •Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down. •Helped clients with school enrollment and verified attendance •Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges. •Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment. •Addressed any ongoing legal and or personal issues our female population was dealing with. •Kept track of client progress via company database systems. •Set up random drug tests in collaboration with our Substance Unit for female participants abuse. •Directed any participant mental health concerns to our director. •Made referrals for participants to outpatient/inpatient drug treatments facilities •Act as advocate and liaison for participants in securing access to community services, income support and self help Assistant Teacher Jan 2001 to Jan 2003 Company Name － City , State Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis. Evaluated and tested students for appropriate class placement. Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed. Responsible for ordering, receiving and distributing office and classroom supplies. Education and Training M.S , Education/ Special Education Early childhood 2006 Touro College － City , State A.S , Liberal arts 2000 Kingsborough Community College － City , State Liberal arts Bachelor of Science , Psychology College of Staten Island － City , State Certifications CPR and First Aid Community Involvement Recognition for planning and presenting at UNICEF conference. Skills bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others. ","
    LEAD TEACHER
    Summary

    Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years.

    Core Qualifications
    • Excellent classroom management
    • Active participation in [groups, plans, events]
    • Teaching, tutoring and counseling
    • Experience working special needs students
    • Effectively work with parents
    • Interactive teaching/learning
    • Innovative lesson planning
    • Classroom management
    • Effective listening
    • CPR/First-aid certified
    • Goal Setting and Implementation
    Achievements

    Team Building and Leadership

    • Created collaborative classroom experience through [process, initiative].

    Lesson Planning:

    • Introduced new learning methods to ensure total comprehension for all students.

    Developed new learning center for reading assistance. Education Strategies  

    • Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.

    Plan Development  

    • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

    Parent Communication  

    • Regularly met with parents to discuss student issues and course weakness areas.

    Creative Lesson Planning  

    • Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience.

    Professional Experience
    Lead Teacher Aug 2013 to Jun 2015
    Company Name － City , State
    • Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons.
    • Make in-home student referrals
    • Maintain the comfort, safety and educational demeanor of the classroom environment.
    • Supervise one assistant teacher's in the classroom.
    • Plan and allocate work equally among the staff.
    • Evaluate and test students for appropriate class placement.
    Head Teacher Jan 2003 to Aug 2013
    Company Name － City , State
    • Evaluate and test students for appropriate class placement.
    • Translate CPSE evaluations to non-English speaking parents.
    • Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes.
    • Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment.
    • Supervise three assistant teachers in the classroom.
    • Plan and allocate work equally among the staff.
    case manager Oct 2005 to May 2006
    Company Name － City , State

    •Managed a caseload of over 18 at risk teenage and young adult females

    •Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down.

    •Helped clients with school enrollment and verified attendance

    •Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges.

    •Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment.

    •Addressed any ongoing legal and or personal issues our female population was dealing with.

    •Kept track of client progress via company database systems.

    •Set up random drug tests in collaboration with our Substance Unit for female participants abuse.

    •Directed any participant mental health concerns to our director.

    •Made referrals for participants to outpatient/inpatient drug treatments facilities

    •Act as advocate and liaison for participants in securing access to community services, income support and self help
    Assistant Teacher Jan 2001 to Jan 2003
    Company Name － City , State
    • Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis.
    • Evaluated and tested students for appropriate class placement.
    • Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed.
    • Responsible for ordering, receiving and distributing office and classroom supplies.
    Education and Training
    M.S , Education/ Special Education Early childhood 2006 Touro College － City , State
    A.S , Liberal arts 2000 Kingsborough Community College － City , State

    Liberal arts
    Bachelor of Science , Psychology College of Staten Island － City , State
    Certifications

    CPR and First Aid

    Community Involvement

    Recognition for planning and presenting at UNICEF conference.

    Skills

    bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others.

    " 16820422,TEACHER,"Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award","Skidmore College, Management and Business, Bachelor of Science, Concordia University, Coaching and Athletic Administration, Master","Associate Teacher, Head Coach, Girls' Varsity Basketball, Student Assistant Coach, Men's Basketball"," ASSOCIATE TEACHER Accomplishments Bachelor of Science in Management and Business The Marshall Award 2007 The Barbara Hume Memorial Award 2011 Coach's Award 2007 The Rev. B.W. ""Pete"" Woodward, Jr. Prize 2010 Coached Hunter Forward, Kristen Markoe, CUNYAC Player of the Year Experience Company Name January 2014 to January 2015 Associate Teacher City , State aintain safe classroom setting while fostering a positive and engaging learning environment M * a g Develop daily lesson plans for 5 nd 6 rade Reason and Rhetoric th th Teach students weekly vocabulary words and writing techniques using nonfiction articles Led and guide students in classroom discussions Lead co­curricular programs such as: recess, lunch, and study hall Closely monitor the academic and social lives of seventh grade boys Company Name January 2012 to January 2014 Head Coach, Girls' Varsity Basketball City , State anage recruitment and enrollment of prospective students from the New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, and Florida Develop contacts with feeder schools, sports programs, coaches, and educational consultants Act as the athletic liaison for the admission office Attend regional and national admission events to attract prospective students and families Coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students Interview and evaluate prospective students for admission Assist in the planning and execution of Holderness School's Fall Open House and Spring Second Visits for over 100 accepted students Help manage the Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted in the development and implementation of the strategic plan to increase the number of applicants on a 1 year, 3 year, and 5 year span Developed strategies to attract mission appropriate students Collected the documents required necessary to make a decision on applicants Assisted in the admission publication Assisted in increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), and domestic diversity (15%) anaged all aspects of the Girls' Basketball program, competing in the Lakes Region league and (NEPSAC) New England Prep School M Athletic Council. Attended regional and national AAU tournaments to identify, evaluate, and recruit student­athletes (such as: Deep South Classic, Commotion by the Ocean, Gym Rats, etc.) Coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams Invited and scheduled scrimmage games among AAU programs in order to increase the school's awareness athletically Developed scouting reports and game plan of the opposition for student­athletes in order to create successful results Collaborated with Strength and Conditioning coach to develop a health and wellness program Performed end of the season evaluations with coaches and players Assisted student­ athletes and the college counseling office in the college recruitment process Coached Skidmore Forward Migle Vilunate, a member of the Liberty League All­Rookie team Organized end­of­the­year team dinner and individual awards Provided individual skill development program during the season and Post­season Coordinated travel to and from opposing schools for both teams Collaborated with Athletic Director to manage the team's budget and fundraising initiatives * ember of the Women's Basketball Coaches Association (WBCA) M Company Name January 2011 to January 2012 Student Assistant Coach, Men's Basketball City , State Conducted comprehensive on and off campus recruiting; attended regional tournaments/camp Attended games and review film of opponent's games; develop scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes Supervised student manager and practice players Instructed guard play, creating performance drills and individualized instruction * anaged exchange of game film for non­conference and conference opponents M * anaged academic progress of student­athletes, as assigned by head coach M * anaged outreach to constituents (parents, fans, coaches, alumni, etc.) M Assisted in coordination of team travel arrangements, housing, and meals for student­athletes Coordinated community service activities between the student­athletes and local community Coached three All­League players and one All­Rookie team player Conducted comprehensive on and off campus recruiting; attended regional tournaments/camps Attended and scouted opponent games and review film; developed scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes * orked with post players, creating performance drills and individualized instruction W Helped lead Thoroughbreds to 16­10 record and Liberty League Tournament berth Attended and scouted opponent games and reviewed film; developed scouting reports and recommendations Education Skidmore College 2007 Bachelor of Science : Management and Business City , State , US Skidmore College, Saratoga Springs, NY, May 2011 Holderness School, Plymouth, NH, June 2007 Concordia University Master : Coaching and Athletic Administration City , State , US Concordia University, Irvine, CA, May 2015 Master in Coaching and Athletic Administration Professional Affiliations University of Rochester Boys' Basketball Camp (League Commissioner) Skills Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award ","
    ASSOCIATE TEACHER
    Accomplishments
    • Bachelor of Science in Management and Business The Marshall Award 2007
    • The Barbara Hume Memorial Award 2011 Coach's Award 2007
    • The Rev. B.W. ""Pete"" Woodward, Jr. Prize 2010
    • Coached Hunter Forward, Kristen Markoe, CUNYAC Player of the Year
    Experience
    Company Name January 2014 to January 2015 Associate Teacher
    City , State     aintain safe classroom setting while fostering a positive and engaging learning environment M * a g Develop daily lesson plans for 5 nd 6 rade Reason and Rhetoric th th Teach students weekly vocabulary words and writing techniques using nonfiction articles Led and guide students in classroom discussions Lead co­curricular programs such as: recess, lunch, and study hall Closely monitor the academic and social lives of seventh grade boys
    Company Name January 2012 to January 2014 Head Coach, Girls' Varsity Basketball
    City , State     anage recruitment and enrollment of prospective students from the New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, and Florida Develop contacts with feeder schools, sports programs, coaches, and educational consultants Act as the athletic liaison for the admission office Attend regional and national admission events to attract prospective students and families Coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students Interview and evaluate prospective students for admission Assist in the planning and execution of Holderness School's Fall Open House and Spring Second Visits for over 100 accepted students Help manage the Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted in the development and implementation of the strategic plan to increase the number of applicants on a 1 year, 3 year, and 5 year span Developed strategies to attract mission appropriate students Collected the documents required necessary to make a decision on applicants Assisted in the admission publication Assisted in increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), and domestic diversity (15%) anaged all aspects of the Girls' Basketball program, competing in the Lakes Region league and (NEPSAC) New England Prep School M Athletic Council. Attended regional and national AAU tournaments to identify, evaluate, and recruit student­athletes (such as: Deep South Classic, Commotion by the Ocean, Gym Rats, etc.) Coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams Invited and scheduled scrimmage games among AAU programs in order to increase the school's awareness athletically Developed scouting reports and game plan of the opposition for student­athletes in order to create successful results Collaborated with Strength and Conditioning coach to develop a health and wellness program Performed end of the season evaluations with coaches and players Assisted student­ athletes and the college counseling office in the college recruitment process Coached Skidmore Forward Migle Vilunate, a member of the Liberty League All­Rookie team Organized end­of­the­year team dinner and individual awards Provided individual skill development program during the season and Post­season Coordinated travel to and from opposing schools for both teams Collaborated with Athletic Director to manage the team's budget and fundraising initiatives * ember of the Women's Basketball Coaches Association (WBCA) M
    Company Name January 2011 to January 2012 Student Assistant Coach, Men's Basketball
    City , State     Conducted comprehensive on and off campus recruiting; attended regional tournaments/camp Attended games and review film of opponent's games; develop scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes Supervised student manager and practice players Instructed guard play, creating performance drills and individualized instruction * anaged exchange of game film for non­conference and conference opponents M * anaged academic progress of student­athletes, as assigned by head coach M * anaged outreach to constituents (parents, fans, coaches, alumni, etc.) M Assisted in coordination of team travel arrangements, housing, and meals for student­athletes Coordinated community service activities between the student­athletes and local community Coached three All­League players and one All­Rookie team player Conducted comprehensive on and off campus recruiting; attended regional tournaments/camps Attended and scouted opponent games and review film; developed scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes * orked with post players, creating performance drills and individualized instruction W Helped lead Thoroughbreds to 16­10 record and Liberty League Tournament berth Attended and scouted opponent games and reviewed film; developed scouting reports and recommendations
    Education
    Skidmore College 2007 Bachelor of Science : Management and Business City , State , US Skidmore College, Saratoga Springs, NY, May 2011 Holderness School, Plymouth, NH, June 2007
    Concordia University Master : Coaching and Athletic Administration City , State , US Concordia University, Irvine, CA, May 2015 Master in Coaching and Athletic Administration
    Professional Affiliations
    University of Rochester Boys' Basketball Camp (League Commissioner)
    Skills
    Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award
    " 29930479,TEACHER,"Computer Proficiency in Microsoft Word, Excel, and PowerPoint, Lesson planning expertise, Tutoring experience, Standardized testing, IEP familiarity","Masters of Science: Education & Special Education, Touro College, Bachelor of Science: Early Childhood Education, City College","Science Teacher, Substitute Teacher K-6, Teacher Assistant, Special Education Teacher"," SCIENCE TEACHER Summary Dedicated Teacher adept at challenging students to reach their full potential. Ensures that every student is progressing and is held to high expectations. Highlights Skills: Computer Proficiency in Microsoft word Excel, and Power point Lesson planning expertise Tutoring experience Standardized testing IEP familiarity Experience 09/2005 to Current Science Teacher Company Name － City , State 7th and 8th Grade Implemented 8th grade curriculum through various methods and techniques that reflect the CCSS Created a learning environment that enabled students to take risks and comfortably express their ideas Explored, and implemented, various forms of differentiated instruction Included Smart board elements, PowerPoint presentations, and various media in every lesson, in order to model technology driven instruction 09/2004 to 09/2005 Substitute Teacher K-6 Company Name － City , State Implemented curriculum for children following teachers plans Assigned lessons and corrected homework. Encouraged students to be understanding with others. 09/2003 to 11/2003 Teacher Assistant Company Name － City , State Implemented group literacy lessons Assisted students in their deficient areas 09/1996 to 01/2003 Special Education Teacher Company Name － City , State Assisted head teacher in planning Curriculum Developed individualized lesson plans to meet Students with IEP goals Maintained daily records regarding children's developmental progress Education Masters of Science : Education & Special Education Touro College － City , State , US Masters of Science in Education & Special Education Touro College, Bayshore, New York June 2006 Bachelor of Science : Early Childhood Education City College － City , State , US Bachelor of Science in Early Childhood Education City College, New York, New York September 2003 Certifications 1. New York State Permanent Teacher Certification N-6 2. New York City Permanent Certificate in Teaching N-6 Certified Mentor - 2014-Present Affiliations •Field trip Coordinator 2007- Present •Urban Advantage teacher (Science Program) 2013- present •Stem Coordinator 2014-Present affiliated through NYU University •Certified Mentor – 2014-Present •Stem Point coordinator for District 13 Science Fair 2014 Skills Computer Proficiency in Microsoft word, Excel, and Power point ","
    SCIENCE TEACHER
    Summary

    Dedicated Teacher adept at challenging students to reach their full potential. Ensures that every student is progressing and is held to high expectations.

    Highlights

    Skills:

    • Computer Proficiency in Microsoft word Excel, and Power point
    • Lesson planning expertise

    • Tutoring experience
    • Standardized testing
    • IEP familiarity
    Experience
    09/2005 to Current
    Science Teacher Company Name － City , State
    • 7th and 8th Grade
    • Implemented 8th grade curriculum through various methods and techniques that reflect the CCSS
    • Created a learning environment that enabled students to take risks and comfortably express their ideas
    • Explored, and implemented, various forms of differentiated instruction
    • Included Smart board elements, PowerPoint presentations, and various media in every lesson, in order to model technology driven instruction
    09/2004 to 09/2005
    Substitute Teacher K-6 Company Name － City , State

    Implemented curriculum for children following teachers plans

    Assigned lessons and corrected homework.

    Encouraged students to be understanding with others.
    09/2003 to 11/2003
    Teacher Assistant Company Name － City , State
    • Implemented group literacy lessons
    • Assisted students in their deficient areas
    09/1996 to 01/2003
    Special Education Teacher Company Name － City , State
    • Assisted head teacher in planning Curriculum
    • Developed individualized lesson plans to meet Students with IEP goals
    • Maintained daily records regarding children's developmental progress
    Education
    Masters of Science : Education & Special Education Touro College － City , State , US Masters of Science in Education & Special Education Touro College, Bayshore, New York June 2006
    Bachelor of Science : Early Childhood Education City College － City , State , US Bachelor of Science in Early Childhood Education City College, New York, New York September 2003
    Certifications

    1. New York State Permanent Teacher Certification N-6

    2. New York City Permanent Certificate in Teaching N-6 Certified Mentor - 2014-Present

    Affiliations

    •Field trip Coordinator 2007- Present

    •Urban Advantage teacher (Science Program) 2013- present

    •Stem Coordinator 2014-Present affiliated through NYU University

    •Certified Mentor – 2014-Present

    •Stem Point coordinator for District 13 Science Fair 2014


    Skills

    Computer Proficiency in Microsoft word, Excel, and Power point


    " 25588694,TEACHER,"Strong interpersonal skills, Smart board Notebook software, Microsoft Office, Photography editing and slide shows","University of Madrid, Complutense, Master of Science, Nazareth College, Bachelor of Arts: Spanish and secondary certification Spanish, State University of New York College, Bachelor of Arts: Sociology Spanish, State University of New York College, Bachelor of Science in Sociology and Spanish","Spanish teacher, Director of Harris Whalen location, Director of Harris Whalen recreation camp"," SPANISH TEACHER Summary Friendly and energetic Spanish teacher with ten years expertise in academic instruction and classroom management. Highlights Professional Certification in Secondary level Spanish Permanent Certification in Secondary Inclusive Education Accomplishments Achieved effective and highly effective status on all APPR evaluations Helped more than 15 students reach their IEP goal of graduating with a Regents diploma Managed classes of up to 23 students Chaperoned 25 field trips and after school activities Designed twenty weekly lesson plans focused on age and level-appropriate material. Coached JV girls soccer Coached modified boys soccer Freshman class advisor Talent show coordinator Eighth grade semi-formal coordinator Experience Spanish teacher 10/2003 to Current Company Name City , State Teach Spanish levels 1A, 1B, II, III. Create lessons incorporating Smart board technology. Administer the 8th grade State Proficiency Exam. Administer the level 3 Spanish Competency Exam. Administered Student Learning Objective assessments. Received tenure status September 1, 2006. Advised the Middle School International Club. Developed and taught the 6th grade World Cultures and Languages program. Chaperoned High School Europe trip (April, 2005). Director of Harris Whalen location 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Director of Harris Whalen recreation camp 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Education present BOCES Novice Teaching Academy Summer 1999 University of Madrid, Complutense Master of Science Spring 2008 Nazareth College Bachelor of Arts : Spanish and secondary certification Spanish Spring 2003 State University of New York College City Spanish certification 7-12 Bachelor of Arts : Sociology Spanish December 1999 State University of New York College City Bachelor of Science in Sociology and Spanish 2004 Northeastern Catholic Junior High School SUNY Fredonia College Ambassador Certifications Permanent Certification, Secondary Spanish and Inclusive Education, 2008. Interests Creating fun, interactive, and motivating lessons for the Spanish learner. Skills Strong interpersonal skills Smart board Notebook software Microsoft Office Photography editing and slide shows Additional Information SUNY Fredonia Women's Soccer Team captain. SUNY Fredonia College Ambassador ","
    SPANISH TEACHER
    Summary

    Friendly and energetic Spanish teacher with ten years expertise in academic instruction and classroom management.

    Highlights
    • Professional Certification in Secondary level Spanish
    • Permanent Certification in Secondary Inclusive Education
    Accomplishments

    Achieved effective and highly effective status on all APPR evaluations

    Helped more than 15 students reach their IEP goal of graduating with a Regents diploma

    Managed classes of up to 23 students

    Chaperoned 25 field trips and after school activities

    Designed twenty weekly lesson plans focused on age and level-appropriate material.

    Coached JV girls soccer

    Coached modified boys soccer

    Freshman class advisor

    Talent show coordinator

    Eighth grade semi-formal coordinator


    Experience
    Spanish teacher 10/2003 to Current Company Name City , State

    Teach Spanish levels 1A, 1B, II, III.

    Create lessons incorporating Smart board technology.

    Administer the 8th grade State Proficiency Exam.

    Administer the level 3 Spanish Competency Exam.

    Administered Student Learning Objective assessments.

    Received tenure status September 1, 2006.

    Advised the Middle School International Club.

    Developed and taught the 6th grade World Cultures and Languages program.

    Chaperoned High School Europe trip (April, 2005).
    Director of Harris Whalen location 06/2002 to 08/2004 Company Name City , State

    Directed a summer recreation camp with 2 assistant directors

    and 3 staff members.

    Supervised 60 children ages 5-14 from 9-4pm.

    Planned theme days and daily activities for children 5-12 years old

    Supervised and managed 5 staff members

    Interacted with parents daily

    Evaluated and trained staff

    Supervised and organized field trips to various Rochester locations
    Director of Harris Whalen recreation camp 06/2002 to 08/2004 Company Name City , State

    Directed a summer recreation camp with 2 assistant directors

    and 3 staff members.

    Supervised 60 children ages 5-14 from 9-4pm.

    Planned theme days and daily activities for children 5-12 years old

    Supervised and managed 5 staff members

    Interacted with parents daily

    Evaluated and trained staff

    Supervised and organized field trips to various Rochester locations
    Education
    present BOCES Novice Teaching Academy
    Summer 1999 University of Madrid, Complutense
    Master of Science Spring 2008 Nazareth College
    Bachelor of Arts : Spanish and secondary certification Spanish Spring 2003 State University of New York College City

    Spanish certification 7-12
    Bachelor of Arts : Sociology Spanish December 1999 State University of New York College City

    Bachelor of Science in Sociology and Spanish
    2004 Northeastern Catholic Junior High School
    SUNY Fredonia College Ambassador
    Certifications
    Permanent Certification, Secondary Spanish and Inclusive Education, 2008.
    Interests

    Creating fun, interactive, and motivating lessons for the Spanish learner.

    Skills

    Strong interpersonal skills

    Smart board Notebook software

    Microsoft Office

    Photography editing and slide shows

    Additional Information
    • SUNY Fredonia Women's Soccer Team captain.
    • SUNY Fredonia College Ambassador
    " 86597425,TEACHER,"Professional phone etiquette, Excellent communication skills, Database management, Customer service-oriented, Human resource laws knowledge, Appointment setting, Team building, Accounting familiarity, Payroll, Invoice processing, Conference planning, Accurate and detailed, Microsoft Office Applications, Excel, PowerPoint, Word, Accounting, Data entry, Email, Filing, Customer service, Progress tracking, Researching, Safety, Sales, Scheduling, Telephone etiquette, Typing 60 WPM","Lamar University Beaumont, Bachelor of Science in Interdisciplinary Studies (Business, Geology, and Education)","History Teacher, Principal, Second Grade Teacher, Administrative Assistant/Sales Representative"," HISTORY TEACHER Professional Summary To be employed as an Administrative Assistant or similar role where my interpersonal communication, time management, problem resolution, and organizational skills will benefit the company. Technically-adept [Job Title] with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Skills [Number] WPM typing speed Professional phone etiquette Excellent communication skills Database management Articulate and well-spoken Customer service-oriented Works well under pressure Human resource laws knowledge Appointment setting Team building Accounting familiarity Payroll Invoice processing Conference planning Flexible Accurate and detailed Excellent planner and coordinator Work History History Teacher 08/2004 to 06/2005 Company Name – City , State Instructed more than [number] middle school students through lectures, discussions, group activities and demonstrations. Prepared daily lesson plans for activities. Planned and supervised class projects, field trips and visits by guest speakers. Established positive rapport with all students and parents through home calls, agenda book notes, email correspondence, and newsletters. Integrated technology into the classroom as an instructional tool. Communicated objectives for all lessons, units and projects to students and their parents. Administered and graded tests and assignments to evaluate students' progress. Identified signs of emotional or developmental problems in students. Principal Mrs. Karen Noble 08/2005 to 06/2007 Company Name – City , State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Fostered oral language development and critical thinking skills during literary discussions. Second Grade Teacher 08/2007 to 06/2010 Company Name – City , State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Maintained accurate and complete records for [number] students. Encouraged students with special academic interests to fully pursue those subjects. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Drafted lesson plans and submitted them for review and feedback in a timely manner. Drafted lesson plans and submitted them for review and feedback in a timely manner. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Designed and implemented a basic math program to be available to all students. Developed students' computer and technology skills through demonstrations and practice. Cooperated with parents to support students' learning and healthy development in school and at home. Created a classroom environment in which children could learn respect for themselves and others. Fostered oral language development and critical thinking skills during literary discussions. Administrative Assistant/Sales Representative 01/2014 to 08/2014 Company Name – City , State Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment and education verification, and testing required skills) hiring, terminating employees, and submitting information for workman's compensation claims. Accounting responsibilities including effectively handling payroll and invoicing issues, submitting bills to be paid, and issuing bill backs to companies. Sales responsibilities including company research, sales calls, preparing business quotes, and meeting with potential clients. Administrative responsibilities including frequent email and letter correspondence with clients and associates, answering phones, scheduling appointments and interviews, recording new orders, and sending invoices to clients. OVERVIEW OF EDUCATOR RESPONSIBILITIES Resolved employment-related disputes through proactive communication. Organized and led a [Number] -day staff orientation and training to promote collaboration. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Represented organization at personnel-related hearings and investigations. Education Bachelor of Science : Interdisciplinary Studies(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education 2003 Lamar University Beaumont - City , State GPA: GPA: 3.7 Interdisciplinary Studies (Business, Geology, and Education)  History, Science, Earth Science, and Elementary Education 3.7  GPA Coursework in Business Administration, Communications and Accounting Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus and Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty and Life/Health Insurance Licenses : Recipient of [Scholarship Name] Scholarship Diploma : Nederland High School - Accomplishments Administrative Assistant/Sales Representative. Manpower. Certifications Skills Accounting, Administrative, Basic, Billing, conferences, Council, clients, Customer service, Data entry, editing, EDUCATOR, email, Filing, hiring, Human resource, Insurance, invoicing, math, meetings, Excel, mail, Microsoft Office Applications, PowerPoint, Word, Organizing, Payroll, Presentations, progress, reading, Record keeping, recording, Researching, Research, Safety, Sales, scheduling, seminars, teacher, Telephone etiquette, answering phones, Typing 60 WPM Additional Information EDUCATIONAL ACCOMPLISHMENTS Pictured in Who's Who of American College Students Elected into the Honor Society of Phi Kappa Phi Elected into the Honor Society of Phi Theta Kappa (Treasurer and Recorder of Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship ","
    HISTORY TEACHER
    Professional Summary
    To be employed as an Administrative Assistant or similar role where my interpersonal communication, time management, problem resolution, and organizational skills will benefit the company. Technically-adept [Job Title] with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
    Skills
    • [Number] WPM typing speed
    • Professional phone etiquette
    • Excellent communication skills
    • Database management
    • Articulate and well-spoken
    • Customer service-oriented
    • Works well under pressure
    • Human resource laws knowledge
    • Appointment setting
    • Team building
    • Accounting familiarity
    • Payroll
    • Invoice processing
    • Conference planning
    • Flexible
    • Accurate and detailed
    • Excellent planner and coordinator
    Work History
    History Teacher 08/2004 to 06/2005
    Company Name – City , State
    • Instructed more than [number] middle school students through lectures, discussions, group activities and demonstrations.
    • Prepared daily lesson plans for activities.
    • Planned and supervised class projects, field trips and visits by guest speakers.
    • Established positive rapport with all students and parents through home calls, agenda book notes, email correspondence, and newsletters.
    • Integrated technology into the classroom as an instructional tool.
    • Communicated objectives for all lessons, units and projects to students and their parents.
    • Administered and graded tests and assignments to evaluate students' progress.
    • Identified signs of emotional or developmental problems in students.
    Principal Mrs. Karen Noble 08/2005 to 06/2007
    Company Name – City , State
    • Instructed up to [number] students individually and in groups.
    • Set up lesson materials, bulletin board displays and demonstrations.
    • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
    • Adapted teaching methods and materials to meet students' varying needs and interests.
    • Met regularly with parents and guardians to discuss children's progress.
    • Observed and evaluated students' performance, behavior, social development and physical health.
    • Encouraged interactive learning by incorporating educational software and the Internet.
    • Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips.
    • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
    • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
    • Created an enjoyable and interesting learning environment for [number] students each year.
    • Worked with other teachers and administrators to evaluate and revise elementary school programs.
    • Pursued professional development continually by attending educational conferences and teacher training workshops.
    • Fostered team collaboration between students through group projects.
    • Completed training courses to keep up-to-date with new teaching methods and developments in the field.
    • Preserved the confidentiality of student records and information at all times.
    • Took part in professional organizations and continuing education courses.
    • Created and taught engaging math lessons and activities.
    • Fostered oral language development and critical thinking skills during literary discussions.
    Second Grade Teacher 08/2007 to 06/2010
    Company Name – City , State
    • Instructed up to [number] students individually and in groups.
    • Set up lesson materials, bulletin board displays and demonstrations.
    • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
    • Adapted teaching methods and materials to meet students' varying needs and interests.
    • Met regularly with parents and guardians to discuss children's progress.
    • Observed and evaluated students' performance, behavior, social development and physical health.
    • Encouraged interactive learning by incorporating educational software and the Internet.
    • Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips.
    • Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
    • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
    • Created an enjoyable and interesting learning environment for [number] students each year.
    • Maintained accurate and complete records for [number] students.
    • Encouraged students with special academic interests to fully pursue those subjects.
    • Worked with other teachers and administrators to evaluate and revise elementary school programs.
    • Pursued professional development continually by attending educational conferences and teacher training workshops.
    • Fostered team collaboration between students through group projects.
    • Completed training courses to keep up-to-date with new teaching methods and developments in the field.
    • Assessed students' reading levels using DIBELS Next and Leveled Reading Passages.
    • Enforced the school's student discipline code to deal with problem situations.
    • Drafted lesson plans and submitted them for review and feedback in a timely manner.
    • Drafted lesson plans and submitted them for review and feedback in a timely manner.
    • Preserved the confidentiality of student records and information at all times.
    • Took part in professional organizations and continuing education courses.
    • Created and taught engaging math lessons and activities.
    • Designed and implemented a basic math program to be available to all students.
    • Developed students' computer and technology skills through demonstrations and practice.
    • Cooperated with parents to support students' learning and healthy development in school and at home.
    • Created a classroom environment in which children could learn respect for themselves and others.
    • Fostered oral language development and critical thinking skills during literary discussions.
    Administrative Assistant/Sales Representative 01/2014 to 08/2014
    Company Name – City , State
    • Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment and education verification, and testing required skills) hiring, terminating employees, and submitting information for workman's compensation claims.
    • Accounting responsibilities including effectively handling payroll and invoicing issues, submitting bills to be paid, and issuing bill backs to companies.
    • Sales responsibilities including company research, sales calls, preparing business quotes, and meeting with potential clients.
    • Administrative responsibilities including frequent email and letter correspondence with clients and associates, answering phones, scheduling appointments and interviews, recording new orders, and sending invoices to clients.
    • OVERVIEW OF EDUCATOR RESPONSIBILITIES
    • Resolved employment-related disputes through proactive communication.
    • Organized and led a [Number] -day staff orientation and training to promote collaboration.
    • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
    • Represented organization at personnel-related hearings and investigations.
    Education
    Bachelor of Science : Interdisciplinary Studies(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education 2003 Lamar University Beaumont - City , State GPA: GPA: 3.7
      Interdisciplinary Studies (Business, Geology, and Education)
       History, Science, Earth Science, and Elementary Education
    • 3.7  GPA
    • Coursework in Business Administration, Communications and Accounting
    Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus and Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty and Life/Health Insurance Licenses :
    • Recipient of [Scholarship Name] Scholarship
    Diploma : Nederland High School -
    Accomplishments
    • Administrative Assistant/Sales Representative.
    • Manpower.
    Certifications
    Skills
    Accounting, Administrative, Basic, Billing, conferences, Council, clients, Customer service, Data entry, editing, EDUCATOR, email, Filing, hiring, Human resource, Insurance, invoicing, math, meetings, Excel, mail, Microsoft Office Applications, PowerPoint, Word, Organizing, Payroll, Presentations, progress, reading, Record keeping, recording, Researching, Research, Safety, Sales, scheduling, seminars, teacher, Telephone etiquette, answering phones, Typing 60 WPM
    Additional Information
    • EDUCATIONAL ACCOMPLISHMENTS Pictured in Who's Who of American College Students Elected into the Honor Society of Phi Kappa Phi Elected into the Honor Society of Phi Theta Kappa (Treasurer and Recorder of Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship
    " 10909720,TEACHER,"Patience, Communication with children, Calming stressful situations","San Jacinto College, Early Childhood Education, Beaumont High School, General","Master Teacher, Teachers Associate, Teacher aide"," MASTER TEACHER Highlights Home schooling knowledge Calm and patient Certified in Early Childhood Education Head Start programs Strong communicator Toddler and preschool curricula Classroom management Classroom management Skills I have a lot patience, I communicate really well with children, I can usually calm a stressful situation quickly. Education Early Childhood Education 2000 San Jacinto College － City , State , USA Coursework in Child NutritionChild Abuse Awareness trainingCoursework in Emergency PreparednessCoursework in Behavior ManagementEmphasis in Child Development High School Diploma , General 1991 Beaumont High School － City , State , USA Emphasis in Child Development Experience Master Teacher Sep 2010 to Apr 2013 Company Name － City , State Conducted small group and individual classroom activities based on differentiated learning needs.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum to encourage student participation.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Applied the positive reinforcement method to redirect negative behaviors.Promoted language development skills through reading and storytelling. implemented family style meals. conducting parent/teacher conferences. and kept personal profiles of each child. Teachers Associate Aug 2004 to Nov 2009 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs.Assisted 5-6 children per station during small group learning periods. Organized field trips to Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.to encourage student participation.Organized field trips to local parks, fire stations and zoos.Maintained daily records of children's individual activities, behaviors, meals and naps. Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Maintained daily records of children's individual activities, behaviors, meals and naps. Teacher aide Aug 1999 to Mar 2001 Company Name － City , State Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Organized field trips to local parks, fire stations and zoos. Assisted 5-6 children per station during small group learning periods.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Helped prepare daily lesson plans for activities and lessons. Implemented emergent curriculum to encourage student participation. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Distributed quarterly educational assessments, similar to report cards, to each parent.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program. Extra-Curricular Activities I ran the nursery at my church for a yea and then taught Sunday school for the older kids for another two years . I also helped run an after school ""get your homework done here"" program the community started where kids that didn't have help at home could come to us and get help with their homework or for the younger children the parents could enroll them and they would come daily after school. Summary Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children. ","
    MASTER TEACHER
    Highlights
    • Home schooling knowledge
    • Calm and patient
    • Certified in Early Childhood Education
    • Head Start programs
    • Strong communicator
    • Toddler and preschool curricula
    • Classroom management
    • Classroom management
    Skills

    I have a lot patience, I communicate really well with children, I can usually calm a stressful situation quickly.

    Education
    Early Childhood Education 2000 San Jacinto College － City , State , USA

    Coursework in Child NutritionChild Abuse Awareness trainingCoursework in Emergency PreparednessCoursework in Behavior ManagementEmphasis in Child Development
    High School Diploma , General 1991 Beaumont High School － City , State , USA

    Emphasis in Child Development
    Experience
    Master Teacher Sep 2010 to Apr 2013
    Company Name － City , State

    Conducted small group and individual classroom activities based on differentiated learning needs.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum to encourage student participation.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Applied the positive reinforcement method to redirect negative behaviors.Promoted language development skills through reading and storytelling. implemented family style meals. conducting parent/teacher conferences. and kept personal profiles of each child.
    Teachers Associate Aug 2004 to Nov 2009
    Company Name － City , State

    Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs.Assisted 5-6 children per station during small group learning periods. Organized field trips to Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.to encourage student participation.Organized field trips to local parks, fire stations and zoos.Maintained daily records of children's individual activities, behaviors, meals and naps. Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Maintained daily records of children's individual activities, behaviors, meals and naps.
    Teacher aide Aug 1999 to Mar 2001
    Company Name － City , State

    Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Organized field trips to local parks, fire stations and zoos. Assisted 5-6 children per station during small group learning periods.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Helped prepare daily lesson plans for activities and lessons. Implemented emergent curriculum to encourage student participation. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Distributed quarterly educational assessments, similar to report cards, to each parent.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.
    Extra-Curricular Activities

    I ran the nursery at my church for a yea and then taught Sunday school for the older kids for another two years .

    I also helped run an after school ""get your homework done here"" program the community started where kids that didn't have help at home could come to us and get help with their homework or for the younger children the parents could enroll them and they would come daily after school.

    Summary

    Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.

    " 28933005,TEACHER,"Behavior modeling, Video conferencing, Smartboard technology, Proficient in Google Classroom & Aries, Activity planning, Compliance, Technology savvy, Proctoring, Individualized care, Quizzes, tests and exams, Classroom discipline, Effective listening, Tutoring and after school help, Interdisciplinary teaching, Effectively work with parents, CPR/First-aid certified, Behavioral/cognitive skills development, Team collaboration, Positive student engagement, Behavior modification, Special needs students, Mediation and advocacy talent","Associate of Arts, Liberal Arts And General Studies, Fullerton College, Bachelor of Science, Child And Adolescent Studies, California State University - Fullerton, Education Specialist Teaching Credential, Special Education, California State University - Fullerton","Substitute Teacher, Long-Term Special Education Substitute, Substitute Teacher"," Kimberly Fisheli Summary Dedicated and responsive Special Education Teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of all skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning. Experience Substitute Teacher , 06/2017 - Current Company Name - City , State Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Maintained student attendance and assignment records to prevent lapses during teacher absences. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Applied proactive behavior management techniques to facilitate classroom discipline. Provided notes and reports on school day activities to primary teacher. Long-Term Special Education Substitute , 02/2021 - 06/2021 Company Name - City , State Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies. Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills. Established and communicated clear objectives for lessons, units and projects to students. Fostered positive and trusting relationships with students to increase engagement. Organized and prepared instructional materials, communiqués and reports to facilitate student learning. Worked with students with specialized needs to accomplish tasks and build practical skills. Collaborated with conventional education instructors across multiple departments to optimize student learning. Developed interesting and interactive learning methods tailored to help students with individual needs. Transitioned students across grade levels through careful planning and preparation. Encouraged student empathy of others to build confidence and improve self-image. Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Maintained student attendance and assignment records to prevent lapses during teacher absences. Mentored, tutored and instructed students during break and student support. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Liaised with teachers to develop cohesive educational plans and improve student support. Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed. Taught students fundamental building blocks and advanced concepts. Assigned homework to students based on curricula and modified based on daily progress. Used Google Classroom to organize lesson plans for long-term interim assignments. Studied Science and World History to better understand content and assist with projects and assignments. Kept detailed records of student progress, attendance and assignments in Google Classroom and Aries. Engaged students in discussions to promote interest and drive learning. Built and strengthened positive relationships with students, parents and teaching staff. Promoted learning by leveraging traditional and modern instructional strategies. Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material. Substitute Teacher , 09/2010 - 05/2018 Company Name - City , State Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Maintained student attendance and assignment records to prevent lapses during teacher absences. Enforced classroom routines to keep students on schedule and operating at consistent level. Used Blackboard & Powerschool to organize lesson plans for long-term interim assignments. Helped students build learning and study skills to achieve life-long educational goals. Provided notes and reports on school day activities to primary teacher. Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material. Mentored, tutored and instructed students after school and during planning times. Kept detailed records of student progress, attendance and assignments in Powerschool and SEIS. Promoted learning by leveraging traditional and modern instructional strategies. Reported problem students to principal to maintain control of classroom. Assigned homework to students based on curricula and modified based on daily progress. Applied proactive behavior management techniques to facilitate classroom discipline. Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Built and strengthened positive relationships with students, parents and teaching staff. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed. Liaised with teachers to develop cohesive educational plans and improve student support. Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies. Developed IEP to leverage developmental practices and educational theories to achieve educational objectives. Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis. Wrote and presented documents for Individual Education Plan conferences. Established and communicated clear objectives for lessons, units and projects to students and parents. Fostered positive and trusting relationships with students to increase engagement. Organized and prepared instructional materials, communiqués and reports to facilitate student learning. Delivered specialized classroom instruction to students with developmental disorders. Worked with students with specialized needs to accomplish tasks and build practical skills. Collaborated with conventional education instructors across multiple departments to optimize student learning. Promoted language development skills through reading and storytelling. Developed interesting and interactive learning methods tailored to help students with individual needs. Transitioned students across grade levels through careful planning and preparation. Developed individual educational plans designed to promote educational, physical and social development. Implemented specialized tests to evaluate literacy performance. Encouraged student empathy of others to build confidence and improve self-image. Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness. Conducted small group and individual classroom activities with students based on differentiated learning needs. Education and Training Associate of Arts , Liberal Arts And General Studies , 05/2005 Fullerton College - City , State Bachelor of Science , Child And Adolescent Studies , 05/2009 California State University - Fullerton - City , State 3.11 GPA Member of Phi Beta Delta Member Education Specialist Teaching Credential , Special Education , 05/2010 California State University - Fullerton - City Honor Society for International Scholars Member Activities and Honors PTA Honorary Service Award, awarded by Benton Middle School PTSA FUHS Dance Booster Club Secretary - 2020-2021 FUHS Dance Booster Club President - 2018-2020 FUHS Dance Booster Club Member-at Large 2017-18 FUHS Choir Booster Club Member-at-Large 2017-21 FUHS Theatre Booster Club Member-at-large 2017-21 FUHS PTSA Member - 2017-2021 Skills Behavior modeling Video conferencing Smartboard technology Proficient in Google Classroom & Aries Activity planning Compliance Technology savvy Proctoring Individualized care Quizzes, tests and exams Classroom discipline Effective listening Tutoring and after school help Interdisciplinary teaching Effectively work with parents CPR/First-aid certified Behavioral/cognitive skills development Team collaboration Positive student engagement Behavior modification Special needs students Mediation and advocacy talent ","
    Kimberly Fisheli
    Summary

    Dedicated and responsive Special Education Teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of all skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.

    Experience
    Substitute Teacher , 06/2017 - Current Company Name - City , State
    • Enforced classroom routines to keep students on schedule and operating at consistent level.
    • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
    • Maintained student attendance and assignment records to prevent lapses during teacher absences.
    • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
    • Applied proactive behavior management techniques to facilitate classroom discipline.
    • Provided notes and reports on school day activities to primary teacher.
    Long-Term Special Education Substitute , 02/2021 - 06/2021 Company Name - City , State
    • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
    • Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
    • Established and communicated clear objectives for lessons, units and projects to students.
    • Fostered positive and trusting relationships with students to increase engagement.
    • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
    • Worked with students with specialized needs to accomplish tasks and build practical skills.
    • Collaborated with conventional education instructors across multiple departments to optimize student learning.
    • Developed interesting and interactive learning methods tailored to help students with individual needs.
    • Transitioned students across grade levels through careful planning and preparation.
    • Encouraged student empathy of others to build confidence and improve self-image.
    • Enforced classroom routines to keep students on schedule and operating at consistent level.
    • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
    • Maintained student attendance and assignment records to prevent lapses during teacher absences.
    • Mentored, tutored and instructed students during break and student support.
    • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
    • Liaised with teachers to develop cohesive educational plans and improve student support.
    • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
    • Taught students fundamental building blocks and advanced concepts.
    • Assigned homework to students based on curricula and modified based on daily progress.
    • Used Google Classroom to organize lesson plans for long-term interim assignments.
    • Studied Science and World History to better understand content and assist with projects and assignments.
    • Kept detailed records of student progress, attendance and assignments in Google Classroom and Aries.
    • Engaged students in discussions to promote interest and drive learning.
    • Built and strengthened positive relationships with students, parents and teaching staff.
    • Promoted learning by leveraging traditional and modern instructional strategies.
    • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
    Substitute Teacher , 09/2010 - 05/2018 Company Name - City , State
    • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
    • Maintained student attendance and assignment records to prevent lapses during teacher absences.
    • Enforced classroom routines to keep students on schedule and operating at consistent level.
    • Used Blackboard & Powerschool to organize lesson plans for long-term interim assignments.
    • Helped students build learning and study skills to achieve life-long educational goals.
    • Provided notes and reports on school day activities to primary teacher.
    • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
    • Mentored, tutored and instructed students after school and during planning times.
    • Kept detailed records of student progress, attendance and assignments in Powerschool and SEIS.
    • Promoted learning by leveraging traditional and modern instructional strategies.
    • Reported problem students to principal to maintain control of classroom.
    • Assigned homework to students based on curricula and modified based on daily progress.
    • Applied proactive behavior management techniques to facilitate classroom discipline.
    • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
    • Built and strengthened positive relationships with students, parents and teaching staff.
    • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
    • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
    • Liaised with teachers to develop cohesive educational plans and improve student support.
    • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
    • Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
    • Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis.
    • Wrote and presented documents for Individual Education Plan conferences.
    • Established and communicated clear objectives for lessons, units and projects to students and parents.
    • Fostered positive and trusting relationships with students to increase engagement.
    • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
    • Delivered specialized classroom instruction to students with developmental disorders.
    • Worked with students with specialized needs to accomplish tasks and build practical skills.
    • Collaborated with conventional education instructors across multiple departments to optimize student learning.
    • Promoted language development skills through reading and storytelling.
    • Developed interesting and interactive learning methods tailored to help students with individual needs.
    • Transitioned students across grade levels through careful planning and preparation.
    • Developed individual educational plans designed to promote educational, physical and social development.
    • Implemented specialized tests to evaluate literacy performance.
    • Encouraged student empathy of others to build confidence and improve self-image.
    • Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.
    • Conducted small group and individual classroom activities with students based on differentiated learning needs.
    Education and Training
    Associate of Arts , Liberal Arts And General Studies , 05/2005
    Fullerton College - City , State
    Bachelor of Science , Child And Adolescent Studies , 05/2009
    California State University - Fullerton - City , State
    • 3.11 GPA

    Member of Phi Beta Delta Member
    Education Specialist Teaching Credential , Special Education , 05/2010
    California State University - Fullerton - City
    • Honor Society for International Scholars Member
    Activities and Honors

    PTA Honorary Service Award, awarded by Benton Middle School PTSA

    FUHS Dance Booster Club Secretary - 2020-2021

    FUHS Dance Booster Club President - 2018-2020

    FUHS Dance Booster Club Member-at Large 2017-18

    FUHS Choir Booster Club Member-at-Large 2017-21

    FUHS Theatre Booster Club Member-at-large 2017-21

    FUHS PTSA Member - 2017-2021

    Skills
    • Behavior modeling
    • Video conferencing
    • Smartboard technology
    • Proficient in Google Classroom & Aries
    • Activity planning
    • Compliance
    • Technology savvy
    • Proctoring
    • Individualized care
    • Quizzes, tests and exams
    • Classroom discipline
    • Effective listening
    • Tutoring and after school help
    • Interdisciplinary teaching
    • Effectively work with parents
    • CPR/First-aid certified
    • Behavioral/cognitive skills development
    • Team collaboration
    • Positive student engagement
    • Behavior modification
    • Special needs students
    • Mediation and advocacy talent
    " 53129155,TEACHER,"Ten key, basic, conferences, customer service, delivery, direction, educational programs, keyboard, leadership, market, presentations, problem solving, profit, programming, radio, record keeping, researching, supervisory skills, teacher, team player, time management, trouble shooting, workshops","Oregon State University, Bachelor of Science, Animal Science","Substitute Teacher, 4-H Program Assistant & Open Campus Assistant, Community Outreach Coordinator, Community Coach"," TW SUBSTITUTE TEACHER Experience Company Name - Substitute Teacher 01/2008 - Current On-call substitute for grades K-12. Substitute teacher in the Tillamook School system as both a classroom teacher and teacher's aide. Followed classroom plans left by class teacher to continue student education and reinforce core concepts. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Maintained day to day classroom management to promote learning. Company Name - 4-H Program Assistant & Open Campus Assistant City , State 02/2009 - 10/2016 Supported educational programs through the delivery of program curricula, coordination of program elements or projects, assisting with the assessment, design, implementation and evaluation. Recruit, supervise and retained volunteers. Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's. Including travel to National programs. Gathered data for annual reporting of program success, volunteer hours, personal time, yearly reports of accomplishments. Created a Plan of Work annually. Used 4-H access and 4-H online. Promoted Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public. Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers and School District. Delivered polished and thorough lectures on topics such as teen sex-texting and generational differences. Company Name - Community Outreach Coordinator 01/2007 - 01/2013 Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley. Acted as a liaison between local groups and MOPS, INT. Skills used: self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda within the community. Developed presentations for public events, community groups and organizational assemblies. Work History Company Name - Substitute teacher 01/2008 - 01/2011 On-call substitute for grades K-12. Substitute teacher in the Tillamook School system as both a classroom teacher and as a teachers aide. OSU Extension Service Tillamook County: 4-H Program Assistant 2; 2009 to October 2016; support educational programs through the delivery of program curricula, coordination of program elements or projects and assisting with the assessment, design, implementation and evaluation. Recruit, supervise and retain volunteers. Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's. Managed and oversaw fundraiser's and travel for National 4-H leadership conferences for local youth. Gather data and report program success, volunteer hours, personal time and yearly reports of accomplishments. Promote Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public. Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers. OSU Extension Service Tillamook County: Oregon Open Campus; 2012 ; helping to build, expand, and market programming related to the Outreach & Engagement activities of Oregon State University. Including public outreach events, fair booths, hosting learning workshops and public education of mission statement. Company Name - Community Coach 01/2007 - 01/2013 Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley. Acted as liaison between local coordinators/chartering ministries and MOPS Int. Skills include self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda with local churches, doctor offices and media. Professional Summary Experienced educator with hands on experience in youth development and interpersonal skills growing and managing large volunteer base and program development. Committed to offering programming and education to all youth. Skills Ten key, basic, conferences, customer service, delivery, direction, educational programs, keyboard, leadership, market, presentations, problem solving, profit, programming, radio, record keeping, researching, supervisory skills, teacher, team player, time management, trouble shooting, workshops Education Oregon State University Bachelor of Science : Animal Science Certifications Paul Axtel Conflict and Communication training; Civil Rights training; Oregon Substitute Restricted Sub license; Pork Check off certified Highlights Volunteer management, public education of agriculture, supervisory skills, resourceful, diligent and persistent, committed to excellence in all activities, create positive environment. Have proficient use of internet for accessing, researching and sharing critical knowledge, social media use to maximize communication, adaptable, basic keyboard, computer skills, and ten key. ","
    TW
    SUBSTITUTE TEACHER
    Experience
    Company Name - Substitute Teacher 01/2008 - Current

    On-call substitute for grades K-12.

    • Substitute teacher in the Tillamook School system as both a classroom teacher and teacher's aide.
    • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
    • Kept students on-task with proactive behavior modification and positive reinforcement strategies. Maintained day to day classroom management to promote learning.
    Company Name - 4-H Program Assistant & Open Campus Assistant City , State 02/2009 - 10/2016

    Supported educational programs through the delivery of program curricula, coordination of program elements or projects, assisting with the assessment, design, implementation and evaluation.

    • Recruit, supervise and retained volunteers.
    • Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's. Including travel to National programs.
    • Gathered data for annual reporting of program success, volunteer hours, personal time, yearly reports of accomplishments. Created a Plan of Work annually. Used 4-H access and 4-H online.
    • Promoted Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public.
    • Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers and School District.
    • Delivered polished and thorough lectures on topics such as teen sex-texting and generational differences.
    Company Name - Community Outreach Coordinator 01/2007 - 01/2013

    Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley. Acted as a liaison between local groups and MOPS, INT.

    • Skills used: self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda within the community.
    • Developed presentations for public events, community groups and organizational assemblies.
    Work History
    Company Name - Substitute teacher 01/2008 - 01/2011
    • On-call substitute for grades K-12.
    • Substitute teacher in the Tillamook School system as both a classroom teacher and as a teachers aide.
    • OSU Extension Service Tillamook County: 4-H Program Assistant 2; 2009 to October 2016; support educational programs through the delivery of program curricula, coordination of program elements or projects and assisting with the assessment, design, implementation and evaluation.
    • Recruit, supervise and retain volunteers.
    • Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's.
    • Managed and oversaw fundraiser's and travel for National 4-H leadership conferences for local youth.
    • Gather data and report program success, volunteer hours, personal time and yearly reports of accomplishments.
    • Promote Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public.
    • Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers.
    • OSU Extension Service Tillamook County: Oregon Open Campus; 2012 ; helping to build, expand, and market programming related to the Outreach & Engagement activities of Oregon State University.
    • Including public outreach events, fair booths, hosting learning workshops and public education of mission statement.
    Company Name - Community Coach 01/2007 - 01/2013
    • Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley.
    • Acted as liaison between local coordinators/chartering ministries and MOPS Int.
    • Skills include self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda with local churches, doctor offices and media.
    Professional Summary

    Experienced educator with hands on experience in youth development and interpersonal skills growing and managing large volunteer base and program development. Committed to offering programming and education to all youth.

    Skills
  • Ten key, basic, conferences, customer service, delivery, direction, educational programs, keyboard, leadership, market, presentations, problem solving, profit, programming, radio, record keeping, researching, supervisory skills, teacher, team player, time management, trouble shooting, workshops
    • Education
    Oregon State University Bachelor of Science : Animal Science
    Certifications
    • Paul Axtel Conflict and Communication training; Civil Rights training; Oregon Substitute Restricted Sub license; Pork Check off certified
    Highlights
    • Volunteer management, public education of agriculture, supervisory skills, resourceful, diligent and persistent, committed to excellence in all activities, create positive environment.
    • Have proficient use of internet for accessing, researching and sharing critical knowledge, social media use to maximize communication, adaptable, basic keyboard, computer skills, and ten key.
    " 11943065,TEACHER,"Microsoft Office, Conflict Resolution Training, IEP familiarity, Organization/Planning, First Aid and BLS CPR Training, Positive learning environment, Student-centered learning, Lesson planning, Classroom management, Grading procedures, Technology integration, Punctual, Inquiry-based learning, Test proctoring","Winthrop University, Teaching Social Studies, Masters of Arts, Coker College, Sociology, Bachelor of Arts","Classroom Teacher, Classroom Teacher, Classroom Assistant"," CLASSROOM TEACHER Professional Summary Skilled and experienced classroom teacher certified and licensed to teach in the State of South Carolina. Demonstrated knowledge of successful teaching, behavior modification and classroom management. Ready to help students by leveraging training, skills and many years of classroom experience. Skills Microsoft office with modern classroom technology Conflict Resolution Training IEP familiarity Organization/Planning First Aid and BLS CPR Training Positive learning environment Student-centered learning Lesson planning Classroom management Grading procedures Technology integration Punctual Inquiry-based learning Test proctoring Work History Classroom Teacher , 08/2014 to 06/2017 Company Name – City , State Performed all aspects of classroom management  Instructed students and provided individual support as needed. Documented attendance, assignments, grades and participation. Planned lessons, activities and trips to cover all required course material. Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Developed activities and integrated technology to diversify instruction. Met with parents to resolve conflicting educational priorities and issues. Created new lesson plans based on course objectives. Classroom Teacher , 08/1998 to 06/2014 Company Name – City , State Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Administered quizzes and tests to assess student understanding of material. Documented attendance, assignments, grades and participation. Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects. Served on School Affiliation Board and revised the institute's policies and rules. Created new lesson plans based on course objectives. Met with parents to resolve conflicting educational priorities and issues. Classroom Assistant , 08/1989 to 06/1998 Company Name – City , State Maintained student safety in classroom and outside environments. Documented behaviors, interventions and results. Met with team of professionals from different disciplines to implement comprehensive action plan. Worked with individual students to provide personalized educational, behavioral and emotional support. Provided diverse assistance to teachers, including clerical support, classroom management and document coordination. Prepared instructional materials for group and one-on-one use. Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest. Interests Education/Parenting Teacher Activities:  South Carolina Education Association 4-H Member/Teacher Environmental Awareness Club Advisor  Prom Coordinator  and Junior Class Sponsor  Volunteer at Boys and Girls Club of Rock Hill  Detention Hall Teacher  Progressive Planning Committee  Emergency Action Team Member  First Responder Team Member Education Masters of Arts : Teaching Social Studies , May 2018 Winthrop University - City , State Teaching Social Studies GPA: 3.8 Bachelor of Arts : Sociology , June 1998 Coker College - City , State Sociology GPA: 3.0 April 2018 Rock Hill High School - Northwestern High School - City , State Skills Book, conferences, Conflict Resolution, CPR, staff training, First Aid, lesson plans, Microsoft office, Supervising, supervision, Teacher, Teaching, Tutoring, workshops Additional Information Grades 8th, 9th, and 11th Anchor Club Faculty Advisor Junior/Senior Prom Sponsor Member of First Responder Team Member of Emergency Action Team Bishopville Primary School August 1989 - June 1998 603 North Dennis Avenue, Bishopville, SC 29010 First Grade Teaching Assistant Adult Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Anchor Club Advisor Environmental Awareness Club Advisor Prom Coordinator Class Sponsor Volunteer at Boys and Girls Club of Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member Accomplishments Student Progress Conferences Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development. Targeted Development Met with parents and guardians to discuss children's progress and to determine priorities and resource needs. Student Mentor Volunteered as temporary student guidance counselor to help resolve student personal issues. Curriculum Implementation Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education. Certifications SC  Certified SCST Read to Succeed certification First aid and CPR certified ","
    CLASSROOM TEACHER
    Professional Summary

    Skilled and experienced classroom teacher certified and licensed to teach in the State of South Carolina. Demonstrated knowledge of successful teaching, behavior modification and classroom management. Ready to help students by leveraging training, skills and many years of classroom experience.

    Skills
    • Microsoft office with modern classroom technology
    • Conflict Resolution Training
    • IEP familiarity
    • Organization/Planning
    • First Aid and BLS CPR Training
    • Positive learning environment
    • Student-centered learning
    • Lesson planning
    • Classroom management
    • Grading procedures
    • Technology integration
    • Punctual
    • Inquiry-based learning
    • Test proctoring
    Work History
    Classroom Teacher , 08/2014 to 06/2017
    Company Name – City , State
    • Performed all aspects of classroom management 
    • Instructed students and provided individual support as needed.
    • Documented attendance, assignments, grades and participation.
    • Planned lessons, activities and trips to cover all required course material.
    • Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
    • Developed activities and integrated technology to diversify instruction.
    • Met with parents to resolve conflicting educational priorities and issues.
    • Created new lesson plans based on course objectives.
    Classroom Teacher , 08/1998 to 06/2014
    Company Name – City , State
    • Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
    • Administered quizzes and tests to assess student understanding of material.
    • Documented attendance, assignments, grades and participation.
    • Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
    • Served on School Affiliation Board and revised the institute's policies and rules.
    • Created new lesson plans based on course objectives.
    • Met with parents to resolve conflicting educational priorities and issues.
    Classroom Assistant , 08/1989 to 06/1998
    Company Name – City , State
    • Maintained student safety in classroom and outside environments.
    • Documented behaviors, interventions and results.
    • Met with team of professionals from different disciplines to implement comprehensive action plan.
    • Worked with individual students to provide personalized educational, behavioral and emotional support.
    • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
    • Prepared instructional materials for group and one-on-one use.
    • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
    Interests

    Education/Parenting Teacher Activities: 

    South Carolina Education Association 4-H Member/Teacher

    Environmental Awareness Club Advisor

     Prom Coordinator  and Junior Class Sponsor 

    Volunteer at Boys and Girls Club of Rock Hill 

    Detention Hall Teacher 

    Progressive Planning Committee 

    Emergency Action Team Member

     First Responder Team Member

    Education
    Masters of Arts : Teaching Social Studies , May 2018
    Winthrop University - City , State
    Teaching Social Studies GPA: 3.8
    Bachelor of Arts : Sociology , June 1998
    Coker College - City , State
    Sociology GPA: 3.0
    April 2018
    Rock Hill High School -
    Northwestern High School - City , State
    Skills
    Book, conferences, Conflict Resolution, CPR, staff training, First Aid, lesson plans, Microsoft office, Supervising, supervision, Teacher, Teaching, Tutoring, workshops
    Additional Information
    • Grades 8th, 9th, and 11th Anchor Club Faculty Advisor Junior/Senior Prom Sponsor Member of First Responder Team Member of Emergency Action Team Bishopville Primary School August 1989 - June 1998 603 North Dennis Avenue, Bishopville, SC 29010 First Grade Teaching Assistant Adult Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Anchor Club Advisor Environmental Awareness Club Advisor Prom Coordinator Class Sponsor Volunteer at Boys and Girls Club of Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member
    Accomplishments
    • Student Progress Conferences
      Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development.
    • Targeted Development
      Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
    • Student Mentor
      Volunteered as temporary student guidance counselor to help resolve student personal issues.
    • Curriculum Implementation
      Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education.
    Certifications
    • SC  Certified SCST
    • Read to Succeed certification
    • First aid and CPR certified
    " 45987048,TEACHER,"Behavior modeling, Compliance, Leadership, Teambuilding, Work ethic, Multitasking, Active listening, Troubleshooting, Individualized care, Multi-line telephone skills, Office equipment operations, Organization and efficiency, Meticulous and organized, Security understanding","Albany State University, Bachelor of Science, Psychology","Substitute Teacher, Elementary Computer Teacher, Receptionist"," Marilyn Hunter Summary Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Flexible hard worker ready to learn and contribute to team success. Skills Behavior modeling Compliance Leadership Teambuilding Work ethic Multitasking Active listening Troubleshooting Individualized care Multi-line telephone skills Office equipment operations Organization and efficiency Meticulous and organized Security understanding Experience Substitute Teacher | Company Name - City , State | 08/2015 - 03/2020 Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Provided notes and reports on school day activities to primary teacher. Requested as substitute teacher based on excellent referrals and trusted performance. Engaged students in discussions to promote interest and drive learning. Educated students in various subjects to provide seamless transition during absence of head teacher. Maintained student attendance and assignment records to prevent lapses during teacher absences. Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Helped students build learning and study skills to achieve educational goals. Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities. Reported problem students to principal to maintain control of classroom. Managed high school classrooms during teacher absences. Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Assigned homework to students based on curricula and modified based on daily progress. Promoted learning by leveraging traditional and modern instructional strategies. Created lesson plans to address requirements of state curriculum. Led group sessions to reinforce concepts and applications of course content. Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading. Recorded attendance data to report to program managers. Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education. Administered quizzes and tests and documented grades to support accurate record-keeping. Taught students during teacher absences and kept up with lesson plans and student assignments. Substituted for teachers to practice handling classrooms of students. Elementary Computer Teacher | Company Name - City , State | 08/1999 - 09/2002 Created tests and assignments to assess student knowledge of presented coursework and lecture materials. Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation. Developed lectures addressing variety of computer science topics to engage and educate students. Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences. Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources. Instructed students on use of technology tools and equipment as well as methods for accessing information. Set up and maintained classroom computers and equipment. Provided instruction on professional technology use and web etiquette. Devised project-based assignments to create opportunity for hands-on practice and skill building. Scored student assignments to measure comprehension. Attended seminars and workshops to discover latest advances in computer education. Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures. Evaluated and adjusted course curriculum based on student overall performance and assessments. Receptionist | Company Name - City , State | 08/1998 - 06/1999 Scheduled and confirmed appointments. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events. Sorted incoming mail and directed to correct personnel each day. Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Prepared packages for shipment by generating packing slips and setting up courier deliveries. Directed and oversaw office personnel activities. Answered phone calls, provided information to callers and connected callers to appropriate people. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Managed customer complaints and rectified issues to complete satisfaction. Managed office paperwork, including scanning documents and routing business correspondence. Pulled and organized requested documentation. Greeted visitors and directed them to appropriate areas, verifying reasons for visit and verified information. Determined needs of visitors and provided information or solutions. Signed for packages, recorded all deliveries and distributed to personnel. Delivered key administrative support to coworkers, taking on additional tasks during peak times. Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor. Maintained office safety by screening visitors, updating logs and issuing temporary passes. Education and Training Albany State University | City , State | 05/1986 Bachelor of Science : Psychology ","
    Marilyn Hunter
    Summary

    Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

    Flexible hard worker ready to learn and contribute to team success.

    Skills
    • Behavior modeling
    • Compliance
    • Leadership
    • Teambuilding
    • Work ethic
    • Multitasking
    • Active listening
    • Troubleshooting
    • Individualized care
    • Multi-line telephone skills
    • Office equipment operations
    • Organization and efficiency
    • Meticulous and organized
    • Security understanding
    Experience
    Substitute Teacher | Company Name - City , State | 08/2015 - 03/2020
    • Enforced classroom routines to keep students on schedule and operating at consistent level.
    • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
    • Provided notes and reports on school day activities to primary teacher.
    • Requested as substitute teacher based on excellent referrals and trusted performance.
    • Engaged students in discussions to promote interest and drive learning.
    • Educated students in various subjects to provide seamless transition during absence of head teacher.
    • Maintained student attendance and assignment records to prevent lapses during teacher absences.
    • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
    • Helped students build learning and study skills to achieve educational goals.
    • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
    • Reported problem students to principal to maintain control of classroom.
    • Managed high school classrooms during teacher absences.
    • Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
    • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
    • Assigned homework to students based on curricula and modified based on daily progress.
    • Promoted learning by leveraging traditional and modern instructional strategies.
    • Created lesson plans to address requirements of state curriculum.
    • Led group sessions to reinforce concepts and applications of course content.
    • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
    • Recorded attendance data to report to program managers.
    • Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education.
    • Administered quizzes and tests and documented grades to support accurate record-keeping.
    • Taught students during teacher absences and kept up with lesson plans and student assignments.
    • Substituted for teachers to practice handling classrooms of students.
    Elementary Computer Teacher | Company Name - City , State | 08/1999 - 09/2002
    • Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
    • Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.
    • Developed lectures addressing variety of computer science topics to engage and educate students.
    • Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences.
    • Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources.
    • Instructed students on use of technology tools and equipment as well as methods for accessing information.
    • Set up and maintained classroom computers and equipment.
    • Provided instruction on professional technology use and web etiquette.
    • Devised project-based assignments to create opportunity for hands-on practice and skill building.
    • Scored student assignments to measure comprehension.
    • Attended seminars and workshops to discover latest advances in computer education.
    • Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures.
    • Evaluated and adjusted course curriculum based on student overall performance and assessments.
    Receptionist | Company Name - City , State | 08/1998 - 06/1999
    • Scheduled and confirmed appointments.
    • Answered and directed incoming calls using multi-line telephone system.
    • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
    • Maintained daily calendars, set appointments with clients and planned daily office events.
    • Sorted incoming mail and directed to correct personnel each day.
    • Oversaw office inventory by restocking supplies and submitting purchase orders.
    • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
    • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
    • Directed and oversaw office personnel activities.
    • Answered phone calls, provided information to callers and connected callers to appropriate people.
    • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
    • Managed customer complaints and rectified issues to complete satisfaction.
    • Managed office paperwork, including scanning documents and routing business correspondence.
    • Pulled and organized requested documentation.
    • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and verified information.
    • Determined needs of visitors and provided information or solutions.
    • Signed for packages, recorded all deliveries and distributed to personnel.
    • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
    • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
    • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
    Education and Training
    Albany State University | City , State | 05/1986 Bachelor of Science : Psychology
    " 99244405,TEACHER,"Superb communication both verbal and written, Reliability and self sufficiency, Strong work ethic, Organizational and problem solving skills, Team player and multi tasker, Microsoft Office, Fluent in French and English","IGlobal University, Marketing, MBA, Golden Gate University, Business Administration, BBA, Suffolk University, International Business and Business Administration, Associate of Arts","Assistant Teacher, Assistant Manager Intern, Junior Editor"," Kpandipou Koffi Summary Compassionate teaching professional delivering exemplary support and assistance to teachers and students. Display exceptional Communication and problem solving skills. Experience in office administration and public speaking. Attentive and adaptable, skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and responsive team leader with proven skills in classroom management, behavior modification and individualized support. Personable with experience using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. High-performing Administrative Assistant offering experience working with diverse client base and delivering exceptional results. Polished in managing client relations, and managing vendor relationships. Results-driven assistant with track record of excelling in fast-paced office environments. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Adept at preparing correspondence, memoranda and reports in both draft and final form. Skills Superb communication both verbal and written. Reliability and self sufficiency. Strong work ethic. Organizational and problem solving skills. Team player and multi tasker. Career minded, result driven, and goal oriented. Adaptable, positive, eager to contribute in any capacity. Microsoft Office Fluent in French and English Experience Assistant Teacher City , State Company Name / Jan 2010 to Jun 2011 Implemented lesson plans for class of 30 students. Prepared, duplicated and collected teaching materials to help students better understand learning concepts. Helped students take advantage of other available subject matter and study resources. Classroom restocking, support and management of operations. Arranged and led activities for students, including small group and individualized instructions. Assisted teachers with lesson preparation, curriculum implementation, and testing. Assistant Manager Intern City , State Company Name / May 2006 to Sep 2006 Spearheaded training initiatives to improve employee performance and bottom-line business results. Generated reports to assess performance and make adjustments. Increased customer base and market share by promoting product through diverse channels. Optimized productivity, streamlined program efficiency, and boosted profitability. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Addressed internal and customer-related issues each day and affected strategic resolutions. Junior Editor City , State Company Name / Sep 2004 to Sep 2006 Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. Developed and deepened positive relationships with writing, design and production team members to improve communication and collaboration. Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work. Decided readiness of articles for publication and approved final versions. Edited, rewrote and prepared numerous pieces per week by adjusting reading level to make understanding articles easier and more interesting. Oversaw layout design and worked with production team members to complete fresh monthly publications Education and Training MBA : Marketing IGlobal University Jun 2015 City , State Major in Marketing Completed coursework in BBA : Business Administration Golden Gate University Jun 2011 City , State International Student Scholarship Recipient Minor in International Business Associate of Arts Suffolk University Jun 2007 City Associate in International Business and Business Administration ","
    Kpandipou Koffi
    Summary
    • Compassionate teaching professional delivering exemplary support and assistance to teachers and students. Display exceptional Communication and problem solving skills.
    • Experience in office administration and public speaking. Attentive and adaptable, skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses.
    • Dedicated and responsive team leader with proven skills in classroom management, behavior modification and individualized support.
    • Personable with experience using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
    • High-performing Administrative Assistant offering experience working with diverse client base and delivering exceptional results. Polished in managing client relations, and managing vendor relationships.
    • Results-driven assistant with track record of excelling in fast-paced office environments.
    • Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment.
    • Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
    • Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.
    • Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries.
    • Skilled in oral and written communication, team leadership and relationship-building.
    • Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills.
    • Adept at preparing correspondence, memoranda and reports in both draft and final form.
    Skills
    • Superb communication both verbal and written.
    • Reliability and self sufficiency.
    • Strong work ethic.
    • Organizational and problem solving skills.
    • Team player and multi tasker.
    • Career minded, result driven, and goal oriented.
    • Adaptable, positive, eager to contribute in any capacity.
    • Microsoft Office
    • Fluent in French and English
    Experience
    Assistant Teacher
    City , State     Company Name / Jan 2010 to Jun 2011
    • Implemented lesson plans for class of 30 students.
    • Prepared, duplicated and collected teaching materials to help students better understand learning concepts.
    • Helped students take advantage of other available subject matter and study resources.
    • Classroom restocking, support and management of operations.
    • Arranged and led activities for students, including small group and individualized instructions.
    • Assisted teachers with lesson preparation, curriculum implementation, and testing.
    Assistant Manager Intern
    City , State     Company Name / May 2006 to Sep 2006
    • Spearheaded training initiatives to improve employee performance and bottom-line business results.
    • Generated reports to assess performance and make adjustments.
    • Increased customer base and market share by promoting product through diverse channels.
    • Optimized productivity, streamlined program efficiency, and boosted profitability.
    • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
    • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
    • Addressed internal and customer-related issues each day and affected strategic resolutions.
    Junior Editor
    City , State     Company Name / Sep 2004 to Sep 2006
    • Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space.
    • Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback.
    • Developed and deepened positive relationships with writing, design and production team members to improve communication and collaboration.
    • Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work.
    • Decided readiness of articles for publication and approved final versions.
    • Edited, rewrote and prepared numerous pieces per week by adjusting reading level to make understanding articles easier and more interesting.
    • Oversaw layout design and worked with production team members to complete fresh monthly publications
    Education and Training
    MBA : Marketing IGlobal University Jun 2015 City , State
    • Major in Marketing
    • Completed coursework in
    BBA : Business Administration Golden Gate University Jun 2011 City , State
    • International Student Scholarship Recipient
    • Minor in International Business
    Associate of Arts Suffolk University Jun 2007 City

    Associate in International Business and Business Administration
    " 32067700,TEACHER,"MS Office, Interpersonal Communication, Planning and Coordination, Customer relations, Customer satisfaction, English, Math, Neat, Packaging, Safety, Sales, Selling, Teaching, Phone, Turkish","Bachelor of Arts: English, Psychology, Indiana University - Purdue University, Associate of Science: Liberal Arts, Ivy Tech Community College Of Indiana","Preschool Teacher, Welcome Desk Representative and Gate Attendant, Hospitality Desk Representative II, Safe Sitter Instructor, Child Care Aide and Kids Night Out Aid"," PRESCHOOL TEACHER Professional Summary Detail-oriented teacher with experience. Demonstrated success in personal and professional settings providing range of document and text translation services. Skills MS Office Interpersonal Communication Planning and Coordination Basic Interpersonal Interpersonal Communication Customer relations Customer satisfaction English Math MS Office Neat Packaging Rapport Safety Sales Selling Teaching Phone Turkish Work History 06/2020 to Current Company Name – City , State Put final products together and efficiently organized items and packaging for shipment. Kept work areas organized, clean and free of hazards, promoting consistent productivity. Increased productivity by 15%. Maintained clean and neat work area to maximize productivity and prevent errors. Preschool Teacher , 08/2019 to Current Company Name – City , State Indiana Math and Science Academy, educating children younger than 5 to help prepare them for school by teaching basic learning concepts, such as numbers, colors, and shapes as well as to develop their social, motor, and language skills. Identified children in need of extra support for emotional, health-related, or developmental concerns and conceived improvement strategies. Implemented hands-on, play-based strategies such as games and crafts for experiential learning. Welcome Desk Representative and Gate Attendant , 01/2019 to 12/2020 Company Name – State Provided follow-through on all calls with confirmations and dissemination of requested information. Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs. Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings. Managed over 50 customer calls per day. Hospitality Desk Representative II , 01/2017 to 12/2020 Company Name – State Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Managed over 50 customers per day. Safe Sitter Instructor , 12/2016 to 12/2020 Company Name – City , State Providing informative class to young teenagers to teach how to safely maintain a safe environment for babysitting, handling tough situations as well as learning how to manage behavior. Increased positive performance from students in order to graduate the program. Managed 12 per students per class. Child Care Aide and Kids Night Out Aid , 09/2013 to 12/2020 Company Name – City , State Encouraged child involvement in classroom experiences and group interaction. Modeled appropriate activities and positive behavior management. Performed as a positive role model, promoting healthy interpersonal behaviors. Managed 20 students per room with another aide. Education Bachelor of Arts : English, Psychology , 05/2021 Indiana University - Purdue University - City , State Latino Studies , 05/2021 Indiana University - Purdue University - City , State Associate of Science : Liberal Arts Ivy Tech Community College Of Indiana - City , State Interests ACCOMPLISHMENTS , President of Muslims Student Organization at IUPUI Vice President of Active Minds Chapter at IUPUI Social Media of Muslim Student Organization at IUPUI Languages Turkish Native English Native / Bilingual ","
    PRESCHOOL TEACHER
    Professional Summary
    Detail-oriented teacher with experience. Demonstrated success in personal and professional settings providing range of document and text translation services.
    Skills
    • MS Office
    • Interpersonal Communication
    • Planning and Coordination
    • Basic
    • Interpersonal
    • Interpersonal Communication
    • Customer relations
    • Customer satisfaction
    • English
    • Math
    • MS Office
    • Neat
    • Packaging
    • Rapport
    • Safety
    • Sales
    • Selling
    • Teaching
    • Phone
    • Turkish
    Work History
    06/2020 to Current
    Company Name – City , State
    • Put final products together and efficiently organized items and packaging for shipment.
    • Kept work areas organized, clean and free of hazards, promoting consistent productivity.
    • Increased productivity by 15%.
    • Maintained clean and neat work area to maximize productivity and prevent errors.
    Preschool Teacher , 08/2019 to Current
    Company Name – City , State
    • Indiana Math and Science Academy, educating children younger than 5 to help prepare them for school by teaching basic learning concepts, such as numbers, colors, and shapes as well as to develop their social, motor, and language skills.
    • Identified children in need of extra support for emotional, health-related, or developmental concerns and conceived improvement strategies.
    • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
    Welcome Desk Representative and Gate Attendant , 01/2019 to 12/2020
    Company Name – State
    • Provided follow-through on all calls with confirmations and dissemination of requested information.
    • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
    • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
    • Managed over 50 customer calls per day.
    Hospitality Desk Representative II , 01/2017 to 12/2020
    Company Name – State
    • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
    • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
    • Managed over 50 customers per day.
    Safe Sitter Instructor , 12/2016 to 12/2020
    Company Name – City , State
    • Providing informative class to young teenagers to teach how to safely maintain a safe environment for babysitting, handling tough situations as well as learning how to manage behavior.
    • Increased positive performance from students in order to graduate the program.
    • Managed 12 per students per class.
    Child Care Aide and Kids Night Out Aid , 09/2013 to 12/2020
    Company Name – City , State
    • Encouraged child involvement in classroom experiences and group interaction.
    • Modeled appropriate activities and positive behavior management.
    • Performed as a positive role model, promoting healthy interpersonal behaviors.
    • Managed 20 students per room with another aide.
    Education
    Bachelor of Arts : English, Psychology , 05/2021
    Indiana University - Purdue University - City , State
    Latino Studies , 05/2021
    Indiana University - Purdue University - City , State
    Associate of Science : Liberal Arts Ivy Tech Community College Of Indiana - City , State
    Interests
    ACCOMPLISHMENTS , President of Muslims Student Organization at IUPUI Vice President of Active Minds Chapter at IUPUI Social Media of Muslim Student Organization at IUPUI
    Languages
    Turkish Native English Native / Bilingual
    " 27126818,TEACHER,"Teaching, Lesson Planning, Special Education, Progress Reports, Social Studies, History, Teamwork, Collaboration, Learning Styles, World History, Communication, Motivation and Inspiration, Organization","Ph.D. Philosophy in Education, Northcentral University, Master of Arts in Curriculum Instruction, Nova Southeastern University, Master of Arts in Teaching and Learning, Nova Southeastern University, Bachelor of Science in Business Management, Savannah Arts Academy, General Education in Business, Thomas Nelson Community College","History Teacher, Social Studies Teacher, Military Police"," HISTORY TEACHER Experience History Teacher , 08/2006 to Current Company Name – City , State Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga. Instruct four inclusion class. Students have diverse academic backgrounds. Charge with teaching Georgia history, geography, civics and economics. Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing. Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min]. Designed lesson plans, course handouts and homework assignments based on textbook material and coursework. Taught [Social Studies] to diverse class of [30] students. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Established and enforced rules for behavior and procedures for maintaining order among class of [30} students. Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course. Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock. Tracked class attendance and student progress. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period. Created immersive activities and utilized [Instructional Programs] technology to enhance instruction. Developed and maintained effective frameworks, standards and requirements. Collaborated with project leaders and stakeholders to accomplish objectives. Conducted [four] classes each week focused on [Reading and Social Studies]. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Kept youth safe and secure at facility and in public. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Observed and documented behaviors and actions of students. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Provided feedback on individual actions, behaviors and verbal responses. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Provided continuous evaluation of program operations as compared with established mission and set parameters. Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Maintained strong knowledge and memory of important history dates, locations and events. Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans]. History Teacher , 08/2002 to 07/2006 Company Name – City , State Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy. Chatham County, Savannah, Ga.  Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs. Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen. Developed lesson plans to teach course materials according to schedule. Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Taught [Social Studies] to diverse class of [30] students. Maintained strong knowledge and memory of important history dates, locations and events. Observed and documented behaviors and actions of students. Achieved score of [200% on state reading test. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties. Conduct{ 4] classes each week focused on [Social Studies]. Provided feedback on individual actions, behaviors and verbal responses. Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Implemented student discipline measures, decreasing classroom disruptions by [25]%. Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management]. Translated operational directives into program roadmaps. Collaborated with project leaders and stakeholders to accomplish objectives. Earned positive feedback from parents regarding classroom instruction and student learning success. Developed and maintained effective frameworks, standards and requirements. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Created immersive activities and utilized [techniques to integrating technology to enhance instruction. Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes. Kept youth safe and secure at facility and in public. Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course. Developed and implemented skill-building activities focused on [Reading Level] and ] abilities. History Teacher , 01/1989 to 01/2002 Company Name – City , State Fourth grade teacher Frank W. Spencer Foreign Language Academy. Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class.  The Co- founder of the Respect Yourself club. Developed to provide life skills to low achieving students. The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers. Implemented student discipline measures, decreasing classroom disruptions by 25]%. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom. Maintained strong knowledge and memory of important history dates, locations and events. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans]. Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management]. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties. Presented at industry conferences to audiences of up to [30] students and professionals. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Developed and maintained effective frameworks, standards and requirements. Taught [World History] to diverse class of 30 students. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Military Police , 07/1976 to 10/1979 Company Name – City , State Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences. Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion. Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments. Created document filing system, organizing mission-critical documents within SCIF facility. Managed receipt, storage and issue of ammunition processes. Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity. Developed top talent by leading training initiatives for combat preparation. Led military police teams in support of battlefield operations. Trained and instructed subordinates and supported units on [Guard duty  ] training. Instructed personnel on ways to reduce environmental hazards and proper use of PPE. Led diverse training simulations to prepare teams for combat and emergency situations. Completed 6-8 hours] patrols of assigned areas within operations areas. Education Ph.D. : Philosophy in Education , 2019 Northcentral University - City , State [3.7] GPA Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study] Major in [Curriculum and Teaching Master of Arts : Curriculum Instruction , 2008 Nova Southeastern University - City , State Master of Arts : Teaching and Learning , 2007 Nova Southeastern University - City , State Bachelor of Science : Bussiness Management , 1986 Savannah Arts Academy - City , State Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field] General Education : Bussiness , 1981 Thomas Nelson Community College - City Hampton, Va. Courses in Business Certification Major in [ Subject ] Summary Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology. Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department. Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics. Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience. Affiliations Professional Development Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1 Leadership Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years. Highlights Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent Additional Information Awards Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy ","
    HISTORY TEACHER
    Experience
    History Teacher , 08/2006 to Current
    Company Name – City , State
    • Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga.
    • Instruct four inclusion class.
    • Students have diverse academic backgrounds.
    • Charge with teaching Georgia history, geography, civics and economics.
    • Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing.
    • Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min].
    • Designed lesson plans, course handouts and homework assignments based on textbook material and coursework.
    • Taught [Social Studies] to diverse class of [30] students.
    • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
    • Developed, administered and graded tests and quizzes promptly to provide quick feedback.
    • Established and enforced rules for behavior and procedures for maintaining order among class of [30} students.
    • Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course.
    • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
    • Tracked class attendance and student progress.
    • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
    • Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period.
    • Created immersive activities and utilized [Instructional Programs] technology to enhance instruction.
    • Developed and maintained effective frameworks, standards and requirements.
    • Collaborated with project leaders and stakeholders to accomplish objectives.
    • Conducted [four] classes each week focused on [Reading and Social Studies].
    • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
    • Kept youth safe and secure at facility and in public.
    • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
    • Observed and documented behaviors and actions of students.
    • Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
    • Provided feedback on individual actions, behaviors and verbal responses.
    • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
    • Provided continuous evaluation of program operations as compared with established mission and set parameters.
    • Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background.
    • Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.
    • Maintained strong knowledge and memory of important history dates, locations and events.
    • Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans].
    History Teacher , 08/2002 to 07/2006
    Company Name – City , State
    • Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy.
    • Chatham County, Savannah, Ga.
    •  Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs.
    • Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen.
    • Developed lesson plans to teach course materials according to schedule.
    • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
    • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
    • Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.
    • Taught [Social Studies] to diverse class of [30] students.
    • Maintained strong knowledge and memory of important history dates, locations and events.
    • Observed and documented behaviors and actions of students.
    • Achieved score of [200% on state reading test.
    • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
    • Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties.
    • Conduct{ 4] classes each week focused on [Social Studies].
    • Provided feedback on individual actions, behaviors and verbal responses.
    • Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom.
    • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
    • Implemented student discipline measures, decreasing classroom disruptions by [25]%.
    • Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management].
    • Translated operational directives into program roadmaps.
    • Collaborated with project leaders and stakeholders to accomplish objectives.
    • Earned positive feedback from parents regarding classroom instruction and student learning success.
    • Developed and maintained effective frameworks, standards and requirements.
    • Provided continuous evaluation of program operations as compared with established mission and set parameters.
    • Developed, administered and graded tests and quizzes promptly to provide quick feedback.
    • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
    • Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.
    • Created immersive activities and utilized [techniques to integrating technology to enhance instruction.
    • Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period.
    • Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
    • Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes.
    • Kept youth safe and secure at facility and in public.
    • Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course.
    • Developed and implemented skill-building activities focused on [Reading Level] and ] abilities.
    History Teacher , 01/1989 to 01/2002
    Company Name – City , State
    • Fourth grade teacher Frank W. Spencer Foreign Language Academy.
    • Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class.
    •  The Co- founder of the Respect Yourself club.
    • Developed to provide life skills to low achieving students.
    • The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers.
    • Implemented student discipline measures, decreasing classroom disruptions by 25]%.
    • Developed, administered and graded tests and quizzes promptly to provide quick feedback.
    • Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom.
    • Maintained strong knowledge and memory of important history dates, locations and events.
    • Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
    • Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans].
    • Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management].
    • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
    • Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.
    • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
    • Presented at industry conferences to audiences of up to [30] students and professionals.
    • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
    • Developed and maintained effective frameworks, standards and requirements.
    • Taught [World History] to diverse class of 30 students.
    • Provided continuous evaluation of program operations as compared with established mission and set parameters.
    • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
    Military Police , 07/1976 to 10/1979
    Company Name – City , State
    • Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
    • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
    • Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments.
    • Created document filing system, organizing mission-critical documents within SCIF facility.
    • Managed receipt, storage and issue of ammunition processes.
    • Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity.
    • Developed top talent by leading training initiatives for combat preparation.
    • Led military police teams in support of battlefield operations.
    • Trained and instructed subordinates and supported units on [Guard duty  ] training.
    • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
    • Led diverse training simulations to prepare teams for combat and emergency situations.
    • Completed 6-8 hours] patrols of assigned areas within operations areas.
    Education
    Ph.D. : Philosophy in Education , 2019
    Northcentral University - City , State
    • [3.7] GPA
    • Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study]
    • Major in [Curriculum and Teaching
    Master of Arts : Curriculum Instruction , 2008
    Nova Southeastern University - City , State
    Master of Arts : Teaching and Learning , 2007
    Nova Southeastern University - City , State
    Bachelor of Science : Bussiness Management , 1986
    Savannah Arts Academy - City , State
    • Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field]
    General Education : Bussiness , 1981
    Thomas Nelson Community College - City

    Hampton, Va. Courses in Business Certification

    • Major in [ Subject ]
    Summary

    Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology.

    Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department.

    Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics.

    Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience.

    Affiliations
    Professional Development Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1 Leadership Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years.
    Highlights
    • Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent
    Additional Information
    • Awards Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy
    " 19786924,TEACHER,"Classroom management, Team building, Creation of forms for data, Schedule activities and field trips, Knowledge of excel/word/power point, Work within a budget, Snack/Meal Planning, Payroll, Maintain tuition data and receipts","BS: Early Childhood/Special Ed, Ball State University, Associate of Science: Early Childhood Education, Ivy Tech Community College","Lead Teacher, Photographer/EMT/Cook"," LEAD TEACHER Accomplishments Chosen to participate as part of a collaborative with Amelia Gambetti (Reggio Schools, Reggio Emilia, Italy, USI and Deaconess Children's Center Lead Teacher - Little Husky World Mind in the Making training Director of Little Husky World and TLC Nursery. Chosen to participate as part of a Reggio collaborative with Amelia Gambetti (Reggio Municipal Schools, Reggio Emilia, Italy), USI and Deaconess Children's Center  Lead Teacher - Little Husky World  Mind in the Making training  Previously Director of Little Husky World and TLC Nursery. Professional Summary Lead teacher/site director capable of managing groups of children. Patient educator who collaborates successfully with children, parents and staff. Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff. Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff. Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff. Skills Classroom management Creation of forms for data Payroll Schedule activities and field trips Maintain tuition data and receipts Knowledge of excel/word/power point Work within a budget Snack/Meal Planning Classroom management Team building Creation of forms for data  Schedule activities and field trips  Knowledge of excel/word/power point  Work within a budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Classroom management Team building Creation of forms for data  Schedule activities and field trips  Knowledge of excel/word/power point  Work within a budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Classroom management Team building Creation of forms for data  Schedule activities and field trips  Knowledge of excel/word/power point  Work within a budget Snack/Meal Planning Maintained tuition payment schedule/posting payments/maintaining records/provided receipts Payroll Work History Lead Teacher Company Name - City , State 10/1992 - Current Adopted technological advancements that engaged and empowered children. Motivated teaching staff to continually improve strategies and maximize student learning. Planned and prepared activities for preschool students. Provided an open and loving environment where children could express themselves and direct their own learning. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Developed activities and integrated technology to diversify instruction. Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation.  Provided key support for Ivy Tech practicum students. Created new lesson plans based on course objectives. Met with families on a daily basis.  Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues.  Liaison between families and administration. Completed documentation on individual children as well as administered assessments for each child and tracked results - ISTAR-KR, GOLD Teaching Strategies Certified CPR First Aid instructor Red Cross and ProTrainings. Present. Certified to teach/skill test CPR/First Aid to large and small groups. Photographer/EMT/Cook Company Name - City , State Assist and back up paid personnel at medical, accident and fire scenes. Prepare and assist rehab/observation area for fire fighter recovery on scene. Plan and prepare meals for large groups. Plan, schedule and participate in PR events. Lead Teacher Company Name - City , State 10/1992 - Current Completed documentation on individual children and teachers for recordkeeping - Gold Teaching Strategies Administered assessments for each child and tracked results - ISTAR-KR Adopted technological advancements that engaged and empowered children. Motivated teaching staff to continually improve strategies and maximize student learning. Planned and prepared activities for preschool students. Provided an open and loving environment where children could express themselves and direct their own learning. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Developed activities and integrated technology to diversify instruction. Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation.  Provided key support for Ivy Tech practicum students. Created new lesson plans based on course objectives. Met with families on a daily basis.  Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues.  Liaison between families and administration. Education BS : Early Childhood/Special Ed Ball State University - 2018 Early Childhood/Special Ed Associate of Science : Early Childhood Education Ivy Tech Community College - City , State 2003 Associate of Science : Early Childhood Education Ivy Tech Community College - City , State 2003 Certified EMT ­ : Onsite Hss : City , State 2003 AA Early Childhood Education ­ Ivy Tech ­ Evansville IN Skills budget, CPR, First Aid, forms, prepare meals, excel, power point, word, Payroll, personnel, PR budget, create forms, excel, power point, word, payroll Certifications EMT  Red Cross/ProTrainings First Aid/CPR/AED Instructor and Skills Tester CPR/First Aid/AED Certified First aid and CPR certified Mind in the Making ","
    LEAD TEACHER
    Accomplishments
    • Chosen to participate as part of a collaborative with Amelia Gambetti (Reggio Schools, Reggio Emilia, Italy, USI and Deaconess Children's Center Lead Teacher - Little Husky World Mind in the Making training Director of Little Husky World and TLC Nursery.
    • Chosen to participate as part of a Reggio collaborative with Amelia Gambetti (Reggio Municipal Schools, Reggio Emilia, Italy), USI and Deaconess Children's Center 
    • Lead Teacher - Little Husky World 
    • Mind in the Making training 
    • Previously Director of Little Husky World and TLC Nursery.
    Professional Summary
    Lead teacher/site director capable of managing groups of children. Patient educator who collaborates successfully with children, parents and staff.


    Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff.


    Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff.


    Enthusiastic Lead Teacher/site director offering 25 years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff.

    Skills
    Classroom management Creation of forms for data Payroll Schedule activities and field trips Maintain tuition data and receipts Knowledge of excel/word/power point Work within a budget Snack/Meal Planning

    Classroom management

    Team building

    Creation of forms for data 

    Schedule activities and field trips 

    Knowledge of excel/word/power point 

    Work within a budget Snack/Meal Planning

    Maintained tuition payment schedule/posting payments/maintaining records/provided receipts

    Payroll

    Classroom management

    Team building

    Creation of forms for data 

    Schedule activities and field trips 

    Knowledge of excel/word/power point 

    Work within a budget Snack/Meal Planning

    Maintained tuition payment schedule/posting payments/maintaining records/provided receipts

    Payroll

    Classroom management

    Team building

    Creation of forms for data 

    Schedule activities and field trips 

    Knowledge of excel/word/power point 

    Work within a budget Snack/Meal Planning

    Maintained tuition payment schedule/posting payments/maintaining records/provided receipts

    Payroll
    Work History
    Lead Teacher Company Name - City , State 10/1992 - Current


    • Adopted technological advancements that engaged and empowered children.
    • Motivated teaching staff to continually improve strategies and maximize student learning.
    • Planned and prepared activities for preschool students.
    • Provided an open and loving environment where children could express themselves and direct their own learning.
    • Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
    • Developed activities and integrated technology to diversify instruction.
    • Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation. 
    • Provided key support for Ivy Tech practicum students.
    • Created new lesson plans based on course objectives.
    • Met with families on a daily basis.  Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues. 
    • Liaison between families and administration.
    • Completed documentation on individual children as well as administered assessments for each child and tracked results - ISTAR-KR, GOLD Teaching Strategies
    Certified CPR First Aid instructor
    • Red Cross and ProTrainings.
    • Present.
    • Certified to teach/skill test CPR/First Aid to large and small groups.
    Photographer/EMT/Cook Company Name - City , State
    • Assist and back up paid personnel at medical, accident and fire scenes.
    • Prepare and assist rehab/observation area for fire fighter recovery on scene.
    • Plan and prepare meals for large groups.
    • Plan, schedule and participate in PR events.
    Lead Teacher Company Name - City , State 10/1992 - Current


    • Completed documentation on individual children and teachers for recordkeeping - Gold Teaching Strategies
    • Administered assessments for each child and tracked results - ISTAR-KR
    • Adopted technological advancements that engaged and empowered children.
    • Motivated teaching staff to continually improve strategies and maximize student learning.
    • Planned and prepared activities for preschool students.
    • Provided an open and loving environment where children could express themselves and direct their own learning.
    • Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
    • Developed activities and integrated technology to diversify instruction.
    • Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation. 
    • Provided key support for Ivy Tech practicum students.
    • Created new lesson plans based on course objectives.
    • Met with families on a daily basis.  Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues. 
    • Liaison between families and administration.
    Education
    BS : Early Childhood/Special Ed Ball State University - 2018
    Early Childhood/Special Ed
    Associate of Science : Early Childhood Education Ivy Tech Community College - City , State 2003
    Associate of Science : Early Childhood Education Ivy Tech Community College - City , State 2003
    Certified EMT ­ :
    Onsite Hss : City , State 2003
    AA Early Childhood Education ­ Ivy Tech ­ Evansville IN
    Skills
    budget, CPR, First Aid, forms, prepare meals, excel, power point, word, Payroll, personnel, PR

    budget, create forms, excel, power point, word, payroll

    Certifications

    EMT 


    Red Cross/ProTrainings First Aid/CPR/AED Instructor and Skills Tester

    CPR/First Aid/AED Certified


    First aid and CPR certified


    Mind in the Making

    " 70892619,TEACHER,"Conducted Peer Council with Youth, Assigned Books based on Reading level, Supported Students with Special Needs, Engaged Student with Positive Language, Instructed Personalized Lesson Plans, Critiqued student Project, Addressed Challenging Student Behavior, Developed Strong Problem-Solving Skills","California State University, Los Angeles, Psychology, Associate of Arts, Los Angeles Trade Technical College, Liberal Arts, Associate of Arts","Teacher Assistant, Executive Director Assistant, EXL Tutor & ELA Academic Tutor"," TEACHER ASSISTANT Work History Company Name Professional Summary Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Administrator. Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist Accomplishments Improved reading Lexile's in student which in turn helped student undergo Reclassification. CPR AA, Mandated Reporting, Incident Reporting Training Certified. Skills Conducted Peer Council with Youth Assigned Books based on Reading level Supported Students with Special Needs Engaged Student with Positive Language Instructed Personalized Lesson Plans Critiqued student Project rather than correcting it Addressed Challenging Student Behavior Developed Strong Problem-Solving Skills Conducted Peer Council with Youth to nature problem solving skills  Assigned Books based on Reading level  Supported Students with Special Needs by developing Behavioral and Academic plans Engaged Student with Positive verbal and body language Instructed Personalized Lesson Plans based on classroom nature and interest Critiqued student Project rather than correcting it Conducted Peer Council with Youth to nature problem solving skills  Assigned Books based on Reading level  Supported Students with Special Needs by developing Behavioral and Academic plans Engaged Student with Positive verbal and body language Instructed Personalized Lesson Plans based on classroom nature and interest Critiqued student Project rather than correcting it Conducted Peer Council with Youth to nature problem solving skills  Assigned Books based on Reading level  Supported Students with Special Needs by developing Behavioral and Academic plans Engaged Student with Positive verbal and body language Instructed Personalized Lesson Plans based on classroom nature and interest Critiqued student Project rather than correcting it Work History Teacher Assistant , 01/2013 to 06/2016 Company Name – City , State Worked in cohorts with a team of T.A to provide classroom support with Tier I and Tier II who were not at reading and writing criteria according to common core standards, to help them undergo reclassification. Executive Director Assistant , Company Name – City , State Managed entire private school database and met weekly with administrators to obtain updated requirements for testing new potential EL Learner. Provided logistical support for Department Director on every day to day office operations Executive Director Assistant , 07/2013 to 07/2016 Company Name – City , State Managed entire private school database and met weekly with administrators to obtain updated requirements. for testing new potential EL Learner. Attended classroom audits in classroom observations performed by EL. Specialist. As well as logistical support for our Department Director on every day to day operations. EXL Tutor & ELA Academic Tutor , 08/2017 to Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during afterschool. Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards. EXL Tutor &; ELA Academic Tutor , Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during Afterschool program while Supported through homework, mathematics, reading, and enrichment activity tied to common core standards. EXL Tutor & ELA Academic Tutor , Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during afterschool. Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards. EXL Tutor &; ELA Academic Tutor , Current Company Name – City , State Provided an enriched classroom environment to a class of 20 1st grade students during afterschool. Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards. Education Associate of Arts : Psychology , 2019 California State University, Los Angeles - City , State Currently close to obtaining my B.A in Psychology, intending on going to graduate school right after obtaining my bachelors Associate of Arts : Liberal Arts , 2015 Los Angeles Trade Technical College - Liberal Arts Skills Council, database, Lesson Plans, Director, mathematics, Problem-Solving Skills, Reading Certifications CPR Certificated american Heart association Mandated Reporting Certified  ","
    TEACHER ASSISTANT
    Work History
    Company Name
    Professional Summary
    Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Administrator.

    Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist

    Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist

    Accomplishments
    • Improved reading Lexile's in student which in turn helped student undergo Reclassification.
    • CPR AA, Mandated Reporting, Incident Reporting Training Certified.
    Skills
    Conducted Peer Council with Youth Assigned Books based on Reading level Supported Students with Special Needs Engaged Student with Positive Language Instructed Personalized Lesson Plans Critiqued student Project rather than correcting it Addressed Challenging Student Behavior Developed Strong Problem-Solving Skills
    • Conducted Peer Council with Youth to nature problem solving skills
    •  Assigned Books based on Reading level 
    • Supported Students with Special Needs by developing Behavioral and Academic plans
    • Engaged Student with Positive verbal and body language
    • Instructed Personalized Lesson Plans based on classroom nature and interest
    • Critiqued student Project rather than correcting it
    • Conducted Peer Council with Youth to nature problem solving skills
    •  Assigned Books based on Reading level 
    • Supported Students with Special Needs by developing Behavioral and Academic plans
    • Engaged Student with Positive verbal and body language
    • Instructed Personalized Lesson Plans based on classroom nature and interest
    • Critiqued student Project rather than correcting it
    • Conducted Peer Council with Youth to nature problem solving skills
    •  Assigned Books based on Reading level 
    • Supported Students with Special Needs by developing Behavioral and Academic plans
    • Engaged Student with Positive verbal and body language
    • Instructed Personalized Lesson Plans based on classroom nature and interest
    • Critiqued student Project rather than correcting it
    Work History
    Teacher Assistant , 01/2013 to 06/2016
    Company Name – City , State
    • Worked in cohorts with a team of T.A to provide classroom support with Tier I and Tier II who were not at reading and writing criteria according to common core standards, to help them undergo reclassification.
    Executive Director Assistant , Company Name – City , State

    Managed entire private school database and met weekly with administrators to obtain updated requirements for testing new potential EL Learner. Provided logistical support for Department Director on every day to day office operations
    Executive Director Assistant , 07/2013 to 07/2016
    Company Name – City , State
    • Managed entire private school database and met weekly with administrators to obtain updated requirements.
    • for testing new potential EL Learner.
    • Attended classroom audits in classroom observations performed by EL.
    • Specialist.
    • As well as logistical support for our Department Director on every day to day operations.
    EXL Tutor & ELA Academic Tutor , 08/2017 to Current
    Company Name – City , State
    • Provided an enriched classroom environment to a class of 20 1st grade students during afterschool.
    • Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards.
    EXL Tutor &; ELA Academic Tutor , Current
    Company Name – City , State

    Provided an enriched classroom environment to a class of 20 1st grade students during Afterschool program while Supported through homework, mathematics, reading, and enrichment activity tied to common core standards.
    EXL Tutor & ELA Academic Tutor , Current
    Company Name – City , State
    • Provided an enriched classroom environment to a class of 20 1st grade students during afterschool.
    • Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards.
    EXL Tutor &; ELA Academic Tutor , Current
    Company Name – City , State
    • Provided an enriched classroom environment to a class of 20 1st grade students during afterschool.
    • Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards.
    Education
    Associate of Arts : Psychology , 2019
    California State University, Los Angeles - City , State

    Currently close to obtaining my B.A in Psychology, intending on going to graduate school right after obtaining my bachelors
    Associate of Arts : Liberal Arts , 2015
    Los Angeles Trade Technical College -

    Liberal Arts
    Skills
    Council, database, Lesson Plans, Director, mathematics, Problem-Solving Skills, Reading
    Certifications
    • CPR Certificated american Heart association
    • Mandated Reporting Certified 
    " 25729119,TEACHER,"Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets, Kind and empathetic, Self-motivated, Strong written and verbal communicator, Positive and encouraging, Standardized testing scoring, Fast learner, DIBELS knowledge, Strong background in Mathematics","MBA : Business Administration, B.S.B.A : Business Administration and Management Information Systems","Teacher Assistant, Day Tutor, Substitute Teacher, Reading Tutor, Business Partner / Co-owner, Payroll Administrator /Accounts Payable, Loan Control Specialist I, Key Accounts Rep Assistant / Administrative Assistant, Administrative and Financial Assistant"," TEACHER ASSISTANT Skills Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets Professional Summary Energetic Teacher Assistant specializing in Mathematics. Energetic Tutor enthusiastic about working with pre-teen students. Excited to grow individual confidence and skill. Outgoing, reliable and caring. Teacher Assistant and Tutor familiar with Mathematics and Reading. Well-developed Mathematics abilities. Seek to utilize subject expertise to assist students in grasping materials and improving test scores. Computer savvy and familiar with iReady, TenMarks and Accelerated Math. Caring Tutor passionate about helping students excel academically. Skills Kind and empathetic Self-motivated Strong written and verbal communicator Positive and encouraging Standardized testing scoring Fast learner DIBELS knowledge Strong background in Mathematics Work History October 2017 - Current Teacher Assistant | Company Name | City , State Assist with instruction up to 87 students individually and in groups. Observe and evaluate students' performance, behavior, and social development. Assistant with supervision of an average of 200 students in classrooms, halls, and cafeteria on a daily basis. Maintain accurate and complete assessment scores for 87 students. Work with other teachers and administrators to instruct students. November 2016 - May 2017 Day Tutor | Company Name | City , State Assisted 5th grade students with daily classroom assignments. Pulled students and worked one on one to enhance reading and math skills. August 2014 - May 2016 Substitute Teacher | Company Name | City , State Proctored quizzes, tests, and standardized examinations. Instructed, tutored, and mentored individual students. Utilized technology to enhance student education and grasp of materials. Completed documentation of attendance, grades, and other required details. Led classroom activities for play-based and immersive learning. Implemented prepared lesson plans in established classrooms. Maintained a safe and orderly classroom. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. September 2013 - May 2014 Reading Tutor | Company Name | City , State Instructed up to 30 students individually and in groups. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Preserved the confidentiality of student records and information at all times. Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments. Selected age-appropriate stories and read them aloud during daily story time. July 2009 - Current Business Partner / Co-owner | Company Name | City , State Perform all bookkeeping and financial reporting responsibilities. Assure IFTA and FMCSA compliance. Support with daily operational functions. Analyze departmental documents for appropriate distribution and filing. Obtain documents, clearances, certificates and approvals from local, state and federal agencies. January 2005 - January 2006 Payroll Administrator /Accounts Payable | Company Name | City , State Payroll using Timberline System. Accounts Payable using Timberline System Maintained various company charge accounts. January 2002 - June 2004 Loan Control Specialist I | Company Name | City , State Processed Uniform Commercial Codes (UCCs) online at state websites. Performed telephone customer service. January 2001 - September 2001 Key Accounts Rep Assistant / Administrative Assistant | Company Name | City , State Tracked Key Accounts of Secondary Advertising Budgets.  Ran various Focus reports. Assisted with spreadsheet maintenance. June 1996 - December 2000 Administrative and Financial Assistant | Company Name | City , State Maintained and processed all hourly & salary payroll Prepared numerous forecasts, charts & spreadsheets. Followed-up on Accounts Payable discrepancies for over 100 vendors. Worked directly with CFO to achieve plant manager support. Supported Chief Operating Officer with daily operational functions. Analyzed departmental documents for appropriate distribution and filing. Education 2007 MBA : Business Administration University of Phoenix Online , City , State Business Administration 1993 B.S.B.A : Business Administration and Management Information Systems University of Southern Mississippi , City , State Business Administration and Management Information Systems ","
    TEACHER ASSISTANT
    Skills

    Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets

    Professional Summary
    • Energetic Teacher Assistant specializing in Mathematics.
    • Energetic Tutor enthusiastic about working with pre-teen students. Excited to grow individual confidence and skill. Outgoing, reliable and caring.
    • Teacher Assistant and Tutor familiar with Mathematics and Reading. Well-developed Mathematics abilities. Seek to utilize subject expertise to assist students in grasping materials and improving test scores. Computer savvy and familiar with iReady, TenMarks and Accelerated Math.
    • Caring Tutor passionate about helping students excel academically.
    Skills
    • Kind and empathetic
    • Self-motivated
    • Strong written and verbal communicator
    • Positive and encouraging
    • Standardized testing scoring
    • Fast learner
    • DIBELS knowledge
    • Strong background in Mathematics
    Work History
    October 2017 - Current Teacher Assistant | Company Name | City , State
    • Assist with instruction up to 87 students individually and in groups.
    • Observe and evaluate students' performance, behavior, and social development.
    • Assistant with supervision of an average of 200 students in classrooms, halls, and cafeteria on a daily basis.
    • Maintain accurate and complete assessment scores for 87 students.
    • Work with other teachers and administrators to instruct students.
    November 2016 - May 2017 Day Tutor | Company Name | City , State
    • Assisted 5th grade students with daily classroom assignments.
    • Pulled students and worked one on one to enhance reading and math skills.
    August 2014 - May 2016 Substitute Teacher | Company Name | City , State
    • Proctored quizzes, tests, and standardized examinations.
    • Instructed, tutored, and mentored individual students.
    • Utilized technology to enhance student education and grasp of materials.
    • Completed documentation of attendance, grades, and other required details.
    • Led classroom activities for play-based and immersive learning.
    • Implemented prepared lesson plans in established classrooms.
    • Maintained a safe and orderly classroom.
    • Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
    September 2013 - May 2014 Reading Tutor | Company Name | City , State
    • Instructed up to 30 students individually and in groups.
    • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
    • Assessed students' reading levels using DIBELS Next and Leveled Reading Passages.
    • Enforced the school's student discipline code to deal with problem situations.
    • Preserved the confidentiality of student records and information at all times.
    • Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments.
    • Selected age-appropriate stories and read them aloud during daily story time.
    July 2009 - Current Business Partner / Co-owner | Company Name | City , State
    • Perform all bookkeeping and financial reporting responsibilities.
    • Assure IFTA and FMCSA compliance.
    • Support with daily operational functions.
    • Analyze departmental documents for appropriate distribution and filing.
    • Obtain documents, clearances, certificates and approvals from local, state and federal agencies.
    January 2005 - January 2006 Payroll Administrator /Accounts Payable | Company Name | City , State
    • Payroll using Timberline System.
    • Accounts Payable using Timberline System Maintained various company charge accounts.
    January 2002 - June 2004 Loan Control Specialist I | Company Name | City , State
    • Processed Uniform Commercial Codes (UCCs) online at state websites.
    • Performed telephone customer service.
    January 2001 - September 2001 Key Accounts Rep Assistant / Administrative Assistant | Company Name | City , State
    • Tracked Key Accounts of Secondary Advertising Budgets. 
    • Ran various Focus reports.
    • Assisted with spreadsheet maintenance.
    June 1996 - December 2000 Administrative and Financial Assistant | Company Name | City , State
    • Maintained and processed all hourly & salary payroll Prepared numerous forecasts, charts & spreadsheets.
    • Followed-up on Accounts Payable discrepancies for over 100 vendors.
    • Worked directly with CFO to achieve plant manager support.
    • Supported Chief Operating Officer with daily operational functions.
    • Analyzed departmental documents for appropriate distribution and filing.
    Education
    2007 MBA : Business Administration University of Phoenix Online , City , State Business Administration
    1993 B.S.B.A : Business Administration and Management Information Systems University of Southern Mississippi , City , State Business Administration and Management Information Systems
    " 58105060,TEACHER,"Word, Excel, PowerPoint, Advanced knowledge and skills in using media tools for teaching purposes, Prezi presentations, Youtube video creation, Wiki Pages, Mathematica, Popplet, Managing classroom for diverse populations, Strong collaborator, Technological instruction, Effective time management, Tailoring curriculum plans, Positive learning environment, Classroom discipline, Student motivation","Master of Arts: Teaching Mathematics, University of Southern California, Bachelor of Science: Applied Mathematics, University of California","Math Teacher, Lead teacher, Student Teacher, Cash Office Associate, Receptionist/Physical Therapy Assistant"," MATH TEACHER Menrit Mansour Professional Summary Educational professional accomplished in organizing teacher curricula, creating full year course pacing guides, creating and implementing engaging and interactive lessons that combine real-life experience and provide the highest level of education for each student. Skills Word, Excel, and PowerPoint •Advanced knowledge and skills in using media tools for teaching purposes such as Prezi presentations, Youtube video creation, Wiki Pages, Mathematica, and Popplet Managing classroom for diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Managing classroom for diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Work History Math Teacher , 08/2014 to Current Company Name – City , State Lead teacher , 01/2013 to 01/2014 Company Name – City , State for Math 7 (4 classrooms) and Intervention for Math 7 (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs, in collaboration with other teachers and Common Core Standards Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Attended and participated in Math 7 teacher focus group to plan weekly lessons and discuss teaching methods and strategies. Student Teacher , 01/2012 Company Name – City , State Lead teacher for Algebra II (3 classrooms) and Fundamentals of Geometry (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners Prepared and administered all formative and summative assessments Attended and participated in Algebra II teacher focus group to plan weekly lessons and discuss teaching methods. Student Teacher , 01/2012 Company Name – City , State Lead teacher for Algebra I (4 classrooms) Prepared all pertinent materials; assigned and graded all class work and homework assignments Prepared and administered all formative and summative assessments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Prepared and administered States exams such as STAR Testing Attended monthly staff meetings to address classroom issues. Student Teacher , 01/2012 Company Name – City , State Assisted teacher in ELL/Sheltered Algebra I classroom Tutored students in Algebra I by preparing them for exams and helped them complete homework assignments Worked one-on-one with bilingual students in their native language Assisted students with weekly vocabulary designed to expand their language and comprehension skills Taught one lesson at the end of the semester and differentiated the materials to meet the ELL students’ needs Conducted a case study for 2 ELL students at various stages in their Language Learning Program. Cash Office Associate , 01/2007 to 01/2013 Company Name – City , State Balance store safe and registers daily as well as make deposits. Work as a cashier, assist customers with purchasing items Maintain a clean environment for workers and customers, and help fellow workers with operating the registers. Work at the customer service desk, assist customers with returns and complaints, answer phone calls, and manage the break schedule for fellow workers. Help floor associates build fixtures and organize merchandise. Work in layaway; assist customers with the proceedings of layaway, and stock layaways. Receptionist/Physical Therapy Assistant , 01/2010 to 01/2013 Company Name – City , State Answer phone calls, schedule patients, make patient charts, complete patient registration and all the billing for the office. Set up patients on the electrical-stimulation machines and apply cold/hot packs as needed. Perform ultrasound for patients as requested by the physical therapist. Assist patients with their exercise prescription as well as train them on proper exercise machine use. Math Teacher , 08/2014 to Current Company Name – City , State Education Master of Arts : Teaching Mathematics , December 2012 University of Southern California - City , State Teaching Mathematics Bachelor of Science : Applied Mathematics , June 2011 University of California - City , State Applied Mathematics Skills Arabic, Balance, billing, cashier, charts, customer service, English, focus, managing, materials, Math 7, Mathematica, meetings, Microsoft programs, Excel, office, PowerPoint, Word, presentations, purchasing, QuickBooks, teaching, teacher, phone, video ","
    MATH TEACHER
    Menrit Mansour
    Professional Summary

    Educational professional accomplished in organizing teacher curricula, creating full year course pacing guides, creating and implementing engaging and interactive lessons that combine real-life experience and provide the highest level of education for each student.


    Skills

    Word, Excel, and PowerPoint •Advanced knowledge and skills in using media tools for teaching purposes such as Prezi presentations, Youtube video creation, Wiki Pages, Mathematica, and Popplet

    • Managing classroom for diverse populations
    • Strong collaborator
    • Technological instruction
    • Effective time management

    Tailoring curriculum plans
    Positive learning environment
    Classroom discipline
    Student motivation
    • Managing classroom for diverse populations
    • Strong collaborator
    • Technological instruction
    • Effective time management
    • Tailoring curriculum plans
    • Positive learning environment
    • Classroom discipline
    • Student motivation
    Work History
    Math Teacher , 08/2014 to Current
    Company Name – City , State
    Lead teacher , 01/2013 to 01/2014
    Company Name – City , State
    • for Math 7 (4 classrooms) and Intervention for Math 7 (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs, in collaboration with other teachers and Common Core Standards Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Attended and participated in Math 7 teacher focus group to plan weekly lessons and discuss teaching methods and strategies.
    Student Teacher , 01/2012
    Company Name – City , State
    • Lead teacher for Algebra II (3 classrooms) and Fundamentals of Geometry (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners Prepared and administered all formative and summative assessments Attended and participated in Algebra II teacher focus group to plan weekly lessons and discuss teaching methods.
    Student Teacher , 01/2012
    Company Name – City , State
    • Lead teacher for Algebra I (4 classrooms) Prepared all pertinent materials; assigned and graded all class work and homework assignments Prepared and administered all formative and summative assessments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Prepared and administered States exams such as STAR Testing Attended monthly staff meetings to address classroom issues.
    Student Teacher , 01/2012
    Company Name – City , State
    • Assisted teacher in ELL/Sheltered Algebra I classroom Tutored students in Algebra I by preparing them for exams and helped them complete homework assignments Worked one-on-one with bilingual students in their native language Assisted students with weekly vocabulary designed to expand their language and comprehension skills Taught one lesson at the end of the semester and differentiated the materials to meet the ELL students’ needs Conducted a case study for 2 ELL students at various stages in their Language Learning Program.
    Cash Office Associate , 01/2007 to 01/2013
    Company Name – City , State
    • Balance store safe and registers daily as well as make deposits.
    • Work as a cashier, assist customers with purchasing items Maintain a clean environment for workers and customers, and help fellow workers with operating the registers.
    • Work at the customer service desk, assist customers with returns and complaints, answer phone calls, and manage the break schedule for fellow workers.
    • Help floor associates build fixtures and organize merchandise.
    • Work in layaway; assist customers with the proceedings of layaway, and stock layaways.
    Receptionist/Physical Therapy Assistant , 01/2010 to 01/2013
    Company Name – City , State
    • Answer phone calls, schedule patients, make patient charts, complete patient registration and all the billing for the office.
    • Set up patients on the electrical-stimulation machines and apply cold/hot packs as needed.
    • Perform ultrasound for patients as requested by the physical therapist.
    • Assist patients with their exercise prescription as well as train them on proper exercise machine use.
    Math Teacher , 08/2014 to Current
    Company Name – City , State
    Education
    Master of Arts : Teaching Mathematics , December 2012
    University of Southern California - City , State
    Teaching Mathematics
    Bachelor of Science : Applied Mathematics , June 2011
    University of California - City , State
    Applied Mathematics
    Skills
    Arabic, Balance, billing, cashier, charts, customer service, English, focus, managing, materials, Math 7, Mathematica, meetings, Microsoft programs, Excel, office, PowerPoint, Word, presentations, purchasing, QuickBooks, teaching, teacher, phone, video
    " 12587973,TEACHER,"agency, budgeting, business strategy, closing, cold calling, interpersonal communication skills, Excellent Communication, contracts, Critical thinking, Client Relations, Customer Service, databases, FTP, HR, Insurance, Leadership, Marketing, Mergers and acquisitions, organizational skills, policies, executive presentations, Problem Solver, process improvement, proposals, quality assurance, recruitment, sales, Spanish, Strategic marketing, supervision, Time management, vendor relations, website development, written communication","Eagle Pass High School, Associate of Science, Medical, KAPLAN UNIVERSITY, Bachelor of Arts, Psychology, Child Development","Substitute Teacher, Operations Sales Manager, Insurance Agent"," SUBSTITUTE TEACHER Summary Receiving an education on Psychology and pursuing my teaching certification,ha been the best professional accomplishment I have achieved. The teaching in the absence of the teacher helped me understand that I have  a background to implement the strategist teach. Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals with track record of consistently achieving employee retention, skilled in leading teams to set record-high sales figures, expand existing territories and develop new accounts. Achieve record-setting revenue gains. Talented, effective at multi- tasking and reaching sales targets. Builds loyalty and long-term relationships with customers Business development executive experienced in all aspects of sales and marketing, contract negotiation and account management. Driven professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets. Accomplishments 8620 Spectrum Center Blvd. San Diego, CA 92123 Accomplishments Attentive Sales Manager with track record of consistently achieving employee retention and sales goals. 8 years in sales, customer service and personnel and payroll management. Driven to exceed goals and expectations. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. Experience Substitute Teacher 01/2016 to Current Company Name Manage classrooms, and help children throughout the day, by assessing the lesson of the day. Maintaining discipline in the classroom. 10/2011 to 01/2017 Company Name City , State Advised prospective employees on various tips and tricks that would assist them in gaining employment in the organization. Implement effective HR policies to ensure all practices are following labor and employment regulations. Increased employee retention above 90% by rigorously maintaining a positive work environment. Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action requirements. Created a website with an embedded database and FTP functionality to enable online recruitment for the organization and reducing recruitment costs by 10%. Develop user friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing. Arbitrate labor disputes in collaboration with the legal department. Operations Sales Manager 09/2008 to 10/2011 Company Name City , State Established operational objectives and work plans and delegated assignments to subordinate managers. Supervised a team of 15 area managers and 35 associates. Developed executive presentations and reports to facilitate project evaluation and process improvement. Directed planning, budgeting, vendor selection and quality assurance efforts. Defined clear targets and objectives and communicated them to other team members. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions. Assessed vendor products and maintained positive vendor relations. Supported the sales team in writing proposals and closing contracts. Developed quarterly and annual sales department budgets. Developed a comprehensive training program for new sales associates. Reviewed operational records and reports to project sales and determine profitability. Trained all incoming sales team members. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Insurance Agent 08/2005 to 08/2008 Fred Loya Insurance - Eagle Pass TX 78852 Met with existing and prospective clients each week to select appropriate insurance policies. Calculated quotes and educated potential clients on insurance options. Tracked the progress of all outstanding insurance claims. Calculated premiums and established payment methods for sales. Identified and solicited sales prospects in agency databases. Evaluated leads obtained through direct referrals, lead databases and cold calling. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Collected all premiums on or before effective date of coverage. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Education and Training High School Diploma 2000 Eagle Pass High School City , State Associate of Science MEDICAL 2009 KAPLAN UNIVERSITY City , State Bachelor of Arts : Psychology minnor on Child Development 2017 Psychology Child Development Languages Fluent in English and Spanish Skills agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent in English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers and acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales and training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written ","
    SUBSTITUTE TEACHER
    Summary
    Receiving an education on Psychology and pursuing my teaching certification,ha been the best professional accomplishment I have achieved. The teaching in the absence of the teacher helped me understand that I have  a background to implement the strategist teach.
    Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals with track record of consistently achieving employee retention, skilled in leading teams to set record-high sales figures, expand existing territories and develop new accounts. Achieve record-setting revenue gains. Talented, effective at multi- tasking and reaching sales targets. Builds loyalty and long-term relationships with customers Business development executive experienced in all aspects of sales and marketing, contract negotiation and account management. Driven professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets.
    Accomplishments
    • 8620 Spectrum Center Blvd.
    • San Diego, CA 92123 Accomplishments Attentive Sales Manager with track record of consistently achieving employee retention and sales goals.
    • 8 years in sales, customer service and personnel and payroll management.
    • Driven to exceed goals and expectations.
    • Talented sales professional effective at multi-tasking and reaching sales targets.
    • Builds loyalty and long-term relationships with customers.
    Experience
    Substitute Teacher 01/2016 to Current Company Name
    • Manage classrooms, and help children throughout the day, by assessing the lesson of the day.
    • Maintaining discipline in the classroom.
    10/2011 to 01/2017 Company Name City , State
    • Advised prospective employees on various tips and tricks that would assist them in gaining employment in the organization.
    • Implement effective HR policies to ensure all practices are following labor and employment regulations.
    • Increased employee retention above 90% by rigorously maintaining a positive work environment.
    • Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action requirements.
    • Created a website with an embedded database and FTP functionality to enable online recruitment for the organization and reducing recruitment costs by 10%.
    • Develop user friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing.
    • Arbitrate labor disputes in collaboration with the legal department.
    Operations Sales Manager 09/2008 to 10/2011 Company Name City , State
    • Established operational objectives and work plans and delegated assignments to subordinate managers.
    • Supervised a team of 15 area managers and 35 associates.
    • Developed executive presentations and reports to facilitate project evaluation and process improvement.
    • Directed planning, budgeting, vendor selection and quality assurance efforts.
    • Defined clear targets and objectives and communicated them to other team members.
    • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
    • Assessed vendor products and maintained positive vendor relations.
    • Supported the sales team in writing proposals and closing contracts.
    • Developed quarterly and annual sales department budgets.
    • Developed a comprehensive training program for new sales associates.
    • Reviewed operational records and reports to project sales and determine profitability.
    • Trained all incoming sales team members.
    • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    Insurance Agent 08/2005 to 08/2008
    • Fred Loya Insurance - Eagle Pass TX 78852 Met with existing and prospective clients each week to select appropriate insurance policies.
    • Calculated quotes and educated potential clients on insurance options.
    • Tracked the progress of all outstanding insurance claims.
    • Calculated premiums and established payment methods for sales.
    • Identified and solicited sales prospects in agency databases.
    • Evaluated leads obtained through direct referrals, lead databases and cold calling.
    • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
    • Collected all premiums on or before effective date of coverage.
    • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
    Education and Training
    High School Diploma 2000 Eagle Pass High School City , State
    Associate of Science
    MEDICAL 2009 KAPLAN UNIVERSITY City , State
    Bachelor of Arts : Psychology minnor on Child Development 2017 Psychology Child Development
    Languages
    Fluent in English and Spanish
    Skills
    agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent in English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers and acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales and training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written
    " 21611212,TEACHER,"Positive reinforcement methods, Professional babysitter and nanny, Qualified tutor, Understands developmental disorders, Active listener, Infant, toddler and preschool curriculum expert, Skilled in working with special needs children, Reliable and punctual, Friendly, Cheerful and energetic, Behavior management techniques, Playful, Engaging, Active listening, Arts, crafts and games, Calm under pressure, Self-motivated, First Aid, CPR, and CPI Certified, Teamwork and de-escalation","Crossroads College, High School Diploma","Assistant Teacher, Assistant Teacher, In Home Nanny"," ASSISTANT TEACHER Summary Energetic Childcare Provider with 7+ years working with children in settings such as a day care center, in home nanny, and elementary schools. Works well as part of a team while following all teacher-driven directives. Proactive and self-sufficient in creating innovative ways to deliver curriculum. Skills Positive reinforcement methods Professional babysitter and nanny Qualified tutor Understands developmental disorders Active listener Infant, toddler and preschool curriculum expert Skilled in working with special needs children Reliable and punctual Friendly Cheerful and energetic Behavior management techniques Playful Engaging Active listening Arts, crafts and games Calm under pressure Self-motivated Certifications First Aid, CPR, and CPI Certified. Experience 04/2016 to Current Company Name － City , State Promoted good behavior by using the positive reinforcement method. Taught basic education principles while complying with IEP and ARD goals. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Administered medication and minor first aid to sick and injured students. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. 09/2015 to 04/2016 Assistant Teacher Company Name － City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Organized small groups of children while transitioning to and from outdoor play. Administered medication and minor first aid to sick and injured students. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. Encouraged child involvement in classroom experiences. 09/2016 to 09/2017 In Home Nanny Company Name － City , State Organized activities that developed child's physical, emotional and social growth. Redirected child to encourage safe, positive behaviors. Physically and verbally interacted with child throughout the day. Made nutritious snacks and meals for child. Established and maintained a safe play environment for the child. Monitored child's play activities to verify safety and wellness. Taught child personal care behaviors, including toilet training and feeding. Education and Training 2013 High School Diploma Crossroads College － City , State Skills Being able to work as a a team to help de-escalate situations. ","
    ASSISTANT TEACHER
    Summary
    Energetic Childcare Provider with 7+ years working with children in settings such as a day care center, in home nanny, and elementary schools. Works well as part of a team while following all teacher-driven directives. Proactive and self-sufficient in creating innovative ways to deliver curriculum.
    Skills
    • Positive reinforcement methods
    • Professional babysitter and nanny
    • Qualified tutor
    • Understands developmental disorders
    • Active listener
    • Infant, toddler and preschool curriculum expert
    • Skilled in working with special needs children
    • Reliable and punctual
    • Friendly
    • Cheerful and energetic
    • Behavior management techniques
    • Playful
    • Engaging
    • Active listening
    • Arts, crafts and games
    • Calm under pressure
    • Self-motivated
    Certifications
    First Aid, CPR, and CPI Certified.
    Experience
    04/2016 to Current
    Company Name － City , State
    • Promoted good behavior by using the positive reinforcement method.
    • Taught basic education principles while complying with IEP and ARD goals.
    • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
    • Administered medication and minor first aid to sick and injured students.
    • Maintained a child-friendly environment by allowing frequent access to outdoor activities.
    • Addressed behavioral and learning issues with parents and daycare management staff.
    • Engaged with children individually to meet their emotional and physical needs.
    • Sparked imagination by helping children discover new things each day.
    09/2015 to 04/2016
    Assistant Teacher Company Name － City , State
    • Promoted good behavior by using the positive reinforcement method.
    • Promoted language development skills through reading and storytelling.
    • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
    • Relieved the head teacher and toddler teacher.
    • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
    • Organized small groups of children while transitioning to and from outdoor play.
    • Administered medication and minor first aid to sick and injured students.
    • Dressed children and changed diapers.
    • Communicated regularly with parents about daily activities and behaviors.
    • Offered parents detailed daily reports that outlined their child's day.
    • Maintained a child-friendly environment by allowing frequent access to outdoor activities.
    • Addressed behavioral and learning issues with parents and daycare management staff.
    • Engaged with children individually to meet their emotional and physical needs.
    • Sparked imagination by helping children discover new things each day.
    • Encouraged child involvement in classroom experiences.
    09/2016 to 09/2017
    In Home Nanny Company Name － City , State
    • Organized activities that developed child's physical, emotional and social growth.
    • Redirected child to encourage safe, positive behaviors.
    • Physically and verbally interacted with child throughout the day.
    • Made nutritious snacks and meals for child.
    • Established and maintained a safe play environment for the child. Monitored child's play activities to verify safety and wellness.
    • Taught child personal care behaviors, including toilet training and feeding.
    Education and Training
    2013
    High School Diploma Crossroads College － City , State
    Skills
    Being able to work as a a team to help de-escalate situations.
    " 21550454,TEACHER,"Meticulous attention to detail, Professional communication, Conflict resolution techniques, Strong problem solver, Account Reconciliations, Cost accounting, Flexible and adaptive, Intimate knowledge of school system","Virginia Commonwealth University, Master of Teaching (M.T.), Early education: Pre-K through fourth grade, Virginia Commonwealth University, Bachelor of Science, Psychology","Kindergarten Teacher, Head Start/Federal Preschool Programs Teacher, First Grade Teacher, Head Start Teacher, Interventionist, Assistant Manager, Lead Teller, Administrative Assistant"," KINDERGARTEN TEACHER Summary I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities. Skills Meticulous attention to detail Professional communication Conflict resolution techniques Strong problem solver   Account Reconciliations Cost accounting Flexible and adaptive Intimate knowledge of school system Experience Kindergarten Teacher August 2011 to Current Company Name － City , State Served as Team leader for three years. Served as collab partner with special education specialist for three years. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility. Mentored and counseled students with adjustment and academic problems. Took appropriate disciplinary measures when students misbehaved. Differentiated instruction according to student ability and skill level. Encouraged children to be understanding of others. Promoted good behaviors, accountability and social responsibility. Head Start/Federal Preschool Programs Teacher August 2006 to July 2011 Company Name － City , State Encouraged parents to take an active role in their child's education. Encouraged students to explore issues in their lives and in the world around them. Enhanced reading skills through the use of children's literature, reader's theater and story time. Delegated tasks to teacher assistants and volunteers. Established positive relationships with students, parents, fellow teachers and school administrators. Taught students in various stages of cognitive, linguistic, social and emotional development. First Grade Teacher November 2003 to July 2006 Company Name － City , State Served as team leader for one year. Served as collab teacher with special education specialists for one year. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Taught students to exercise problem solving methodology and techniques during tests. Observed and assessed student performance and kept thorough records of progress. Head Start Teacher August 2001 to November 2003 Company Name － City , State Visited family homes twice yearly. Supervised children on monthly field trips to local parks, museums and zoos. Conducted monthly parent meetings. Adhered to Federal Head Start guidelines such as family style dining, developing individual student plans, and daily centers. Supervised and assigned daily duties to classroom assistant. Attended after school functions to help build a stronger community/school relationship. Interventionist January 2001 to June 2001 Company Name － City , State Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results. Created lessons based on state requirements. Observed and assessed student performance and kept thorough records of progress. Encouraged students to persevere with challenging tasks. Assistant Manager July 1998 to August 2000 Company Name － City , State Managed a retail foods grocery store during assigned shifts. Oversaw store operations, including staff assignments and production lists. Assessed customer needs and responded to questions. Managed ordering for the store and represented store at national trade shows. Developed staff schedules. Managed payroll as backup to manager. Lead Teller June 1996 to July 1997 Company Name － City , State Excelled in greeting customers and providing quality customer service. Executed accounts receivable reporting enhancements and reconciliation procedures. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Administrative Assistant January 1994 to June 1996 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled incoming and outgoing correspondence. Education and Training Master of Teaching (M.T.) , December 2000 Virginia Commonwealth University － City , State , US Early education: Pre-K through fourth grade Bachelor of Science : Psychology , 1997 Virginia Commonwealth University － City , State , US Credentials Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016 ","
    KINDERGARTEN TEACHER
    Summary
    I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities.
    Skills
    • Meticulous attention to detail
    • Professional communication
    • Conflict resolution techniques
    • Strong problem solver
     
    • Account Reconciliations
    • Cost accounting
    • Flexible and adaptive
    • Intimate knowledge of school system
    Experience
    Kindergarten Teacher
    August 2011 to Current     Company Name － City , State
    • Served as Team leader for three years.
    • Served as collab partner with special education specialist for three years.
    • Encouraged students to persevere with challenging tasks.
    • Set and communicated ground rules for the classroom based on respect and personal responsibility.
    • Mentored and counseled students with adjustment and academic problems.
    • Took appropriate disciplinary measures when students misbehaved.
    • Differentiated instruction according to student ability and skill level.
    • Encouraged children to be understanding of others.
    • Promoted good behaviors, accountability and social responsibility.
    Head Start/Federal Preschool Programs Teacher
    August 2006 to July 2011     Company Name － City , State
    • Encouraged parents to take an active role in their child's education.
    • Encouraged students to explore issues in their lives and in the world around them.
    • Enhanced reading skills through the use of children's literature, reader's theater and story time.
    • Delegated tasks to teacher assistants and volunteers.
    • Established positive relationships with students, parents, fellow teachers and school administrators.
    • Taught students in various stages of cognitive, linguistic, social and emotional development.
    First Grade Teacher
    November 2003 to July 2006     Company Name － City , State
    • Served as team leader for one year.
    • Served as collab teacher with special education specialists for one year.
    • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
    • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
    • Taught students to exercise problem solving methodology and techniques during tests.
    • Observed and assessed student performance and kept thorough records of progress.
    Head Start Teacher
    August 2001 to November 2003     Company Name － City , State
    • Visited family homes twice yearly.
    • Supervised children on monthly field trips to local parks, museums and zoos.
    • Conducted monthly parent meetings.
    • Adhered to Federal Head Start guidelines such as family style dining, developing individual student plans, and daily centers.
    • Supervised and assigned daily duties to classroom assistant.
    • Attended after school functions to help build a stronger community/school relationship.
    Interventionist
    January 2001 to June 2001     Company Name － City , State
    • Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results.
    • Created lessons based on state requirements.
    • Observed and assessed student performance and kept thorough records of progress.
    • Encouraged students to persevere with challenging tasks.
    Assistant Manager
    July 1998 to August 2000     Company Name － City , State
    • Managed a retail foods grocery store during assigned shifts.
    • Oversaw store operations, including staff assignments and production lists.
    • Assessed customer needs and responded to questions.
    • Managed ordering for the store and represented store at national trade shows.
    • Developed staff schedules.
    • Managed payroll as backup to manager.
    Lead Teller
    June 1996 to July 1997     Company Name － City , State
    • Excelled in greeting customers and providing quality customer service.
    • Executed accounts receivable reporting enhancements and reconciliation procedures.
    • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
    Administrative Assistant
    January 1994 to June 1996     Company Name － City , State
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    • Maintained electronic and paper files.
    • Maintained the front desk and reception area in a neat and organized fashion.
    • Dispersed incoming mail to correct recipients throughout the office.
    • Made copies, sent faxes and handled incoming and outgoing correspondence.
    Education and Training
    Master of Teaching (M.T.) , December 2000 Virginia Commonwealth University － City , State , US Early education: Pre-K through fourth grade
    Bachelor of Science : Psychology , 1997 Virginia Commonwealth University － City , State , US
    Credentials
    Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016
    " 86322251,TEACHER,"Highly Effective Teacher, Motivator, Innovator, Successful Leader, Classroom Discipline, Classroom Management, Creative Lesson Planning, Public Speaking, Active Learning","University of South Florida: Bachelor of Science in Varying Exceptionalities & ESOL, University of South Florida: Master of Science in Educational Leadership School Administration","Reading Teacher, Sunshine Social Chairperson, On-Site Professional Developer, Girls JV Basketball Coach, VE Teacher, Girls Basketball Coach"," READING TEACHER Summary I am a highly motivated educator and self-starter with a passionate commitment to learners and their success and growth. I am accountable and thorough with a history of sound decision-making and innovative skills that have helped a plethora of teachers and students succeed. As a professional educator with an extensive background in student success, I am also a certified Life and Success Coach. I look forward  to extending my expertise to the teachers and staff at Van Buren Middle School. I believe that student success is inevitable with competent, passionate, ""all in"" teachers that will stand by their side inspiring productivity and essentially life long learners..  Highlights 97% senior student success rate (2016-2017) 15 years of successful teaching experience(tenured) Hillsborough Alliance for Black School Educators, HABSE Teacher of the Year 2016-2017 Teacher of the Year, Greco Middle School 2005-2006 Rookie Teacher of the Year, Greco Middle School 2002-2003 Experience Company Name August 2006 to May 2017 Reading Teacher City , State Reading Endorsed  Helped students develop and improve study methods and habits. Used a variety of teaching methods such as lectures, discussions and demonstrations. Improved 97% reading scores to satisfy graduation requirements  Met with parents and guardians to discuss students' progress at least once per semester. Established positive relationships with students, parents, colleagues and administrators. Encouraged discussion of class material to promote critical thinking and academic success Implemented remedial programs for students requiring extra help Participated in regular professional development training to keep up-to-date with new teaching. Company Name August 2013 to June 2016 Sunshine Social Chairperson City , State Collected faculty and staff dues Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon Morale Booster Company Name August 2010 to September 2012 On-Site Professional Developer City , State Led 110 students to improve test scores by more than 37% during the first semester of the 2015-2016 academic year. Offered specific training programs to help teachers maintain and improve in classroom management and student success Used a variety of teaching methods such as lectures, discussions and demonstrations to promote student success Provided onsite training for teachers and staff Planned and executed book studies and faculty trainings Company Name August 2006 to June 2009 Girls JV Basketball Coach City , State Motivated and encouraged student athletes to do their best during practices and games ' Met with prospective student-athletes to discuss their experience and goals Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress Helped develop each participant's physical and psychological fitness Maintained and updated attendance forms and insurance records Company Name July 2002 to May 2006 VE Teacher City , State Employed a variety of  assessment tools and strategies to improve instruction in the classroom Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Served on various committees and projects including Sunshine Committee as the on-site Chairperson Facilitated activities that developed students' physical, emotional and social growth. Encouraged students to be understanding with others. Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs. Worked with an average of 20  students per class. Participated in ongoing staff training sessions. Company Name August 2002 to May 2006 Sunshine Social Chairperson City , State Collected faculty and staff dues Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon Morale Booster Company Name August 2002 to May 2006 Girls Basketball Coach City , State Motivated and encouraged student athletes to do their best during practices and games  Met with prospective student-athletes to discuss their experience and goals Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress Helped develop each participant's physical and psychological fitness Maintained and updated attendance forms and insurance records Education University of South Florida 2002 Bachelor of Science : Varying Exceptionalities& ESOL City , State University of South Florida Master of Science : Educational Leadership School Administration City , State Educational Leadership School Administration (on-going) Accomplishments Student Development Education Strategies Goal Setting Parent Communication Creative Lesson Planning Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Motivated students to engage with course materials for FSA, ACT and SAT  Regularly met with parents to discuss student issues and course weakness areas to improve success rate Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory Increased student reading standardized test scores by 40% by introducing more effective learning techniques such as technology integration Skills Highly Effective Teacher  Motivator Innovator Successful Leader Classroom Discipline Classroom Management Creative Lesson Planning Public Speaking Active Learning ","
    READING TEACHER
    Summary
    I am a highly motivated educator and self-starter with a passionate commitment to learners and their success and growth. I am accountable and thorough with a history of sound decision-making and innovative skills that have helped a plethora of teachers and students succeed.
    As a professional educator with an extensive background in student success, I am also a certified Life and Success Coach.
    I look forward  to extending my expertise to the teachers and staff at Van Buren Middle School. I believe that student success is inevitable with competent, passionate, ""all in"" teachers that will stand by their side inspiring productivity and essentially life long learners.. 
    Highlights
    • 97% senior student success rate (2016-2017)
    • 15 years of successful teaching experience(tenured)
    • Hillsborough Alliance for Black School Educators, HABSE Teacher of the Year 2016-2017
    • Teacher of the Year, Greco Middle School 2005-2006
    • Rookie Teacher of the Year, Greco Middle School 2002-2003





    Experience
    Company Name August 2006 to May 2017 Reading Teacher
    City , State
    • Reading Endorsed 
    • Helped students develop and improve study methods and habits.
    • Used a variety of teaching methods such as lectures, discussions and demonstrations.
    • Improved 97% reading scores to satisfy graduation requirements 
    • Met with parents and guardians to discuss students' progress at least once per semester.
    • Established positive relationships with students, parents, colleagues and administrators.
    • Encouraged discussion of class material to promote critical thinking and academic success
    • Implemented remedial programs for students requiring extra help
    • Participated in regular professional development training to keep up-to-date with new teaching.
    Company Name August 2013 to June 2016 Sunshine Social Chairperson
    City , State
    • Collected faculty and staff dues
    • Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon
    • Morale Booster
    Company Name August 2010 to September 2012 On-Site Professional Developer
    City , State
    • Led 110 students to improve test scores by more than 37% during the first semester of the 2015-2016 academic year.
    • Offered specific training programs to help teachers maintain and improve in classroom management and student success
    • Used a variety of teaching methods such as lectures, discussions and demonstrations to promote student success
    • Provided onsite training for teachers and staff
    • Planned and executed book studies and faculty trainings
    Company Name August 2006 to June 2009 Girls JV Basketball Coach
    City , State
    • Motivated and encouraged student athletes to do their best during practices and games '
    • Met with prospective student-athletes to discuss their experience and goals
    • Created and ran up-to-date and relevant drills
    • Monitored the academic performance of student-athletes in addition to their athletic progress
    • Helped develop each participant's physical and psychological fitness
    • Maintained and updated attendance forms and insurance records
    Company Name July 2002 to May 2006 VE Teacher
    City , State
    • Employed a variety of  assessment tools and strategies to improve instruction in the classroom
    • Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.
    • Served on various committees and projects including Sunshine Committee as the on-site Chairperson
    • Facilitated activities that developed students' physical, emotional and social growth.
    • Encouraged students to be understanding with others.
    • Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs.
    • Worked with an average of 20  students per class.
    • Participated in ongoing staff training sessions.
    Company Name August 2002 to May 2006 Sunshine Social Chairperson
    City , State
    • Collected faculty and staff dues
    • Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon
    • Morale Booster
    Company Name August 2002 to May 2006 Girls Basketball Coach
    City , State
    • Motivated and encouraged student athletes to do their best during practices and games 
    • Met with prospective student-athletes to discuss their experience and goals
    • Created and ran up-to-date and relevant drills
    • Monitored the academic performance of student-athletes in addition to their athletic progress
    • Helped develop each participant's physical and psychological fitness
    • Maintained and updated attendance forms and insurance records
    Education
    University of South Florida 2002 Bachelor of Science : Varying Exceptionalities& ESOL City , State
    University of South Florida Master of Science : Educational Leadership School Administration City , State Educational Leadership School Administration (on-going)
    Accomplishments
    • Student Development
    • Education Strategies
    • Goal Setting
    • Parent Communication
    • Creative Lesson Planning
    • Student-Centered Curriculum Planning
    • Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.
    • Motivated students to engage with course materials for FSA, ACT and SAT 
    • Regularly met with parents to discuss student issues and course weakness areas to improve success rate
    • Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations
    • Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory
    • Increased student reading standardized test scores by 40% by introducing more effective learning techniques such as technology integration
    Skills
    • Highly Effective Teacher 
    • Motivator
    • Innovator
    • Successful Leader
    • Classroom Discipline
    • Classroom Management
    • Creative Lesson Planning
    • Public Speaking
    • Active Learning
    " 22968380,TEACHER,"Apple and Windows programs including Microsoft Office Suite, Internet Proficiency, Social Media website use, Enthusiastic people person, Great organizational skills","Bachelor of Science: Elementary Education, University of Maryland, Minor in Mathematics, High School Diploma, Garrison Forest School","Lead Teacher, Substitute Teacher, Mentor and Counselor, Administrative Assistant"," LEAD TEACHER Summary Use the knowledge and firsthand experience that I have gained through my various education, work in both civilIan and military experience, extracurricular and leadership positions to become a proactive and dedicated team member. Highlights Apple and Windows programs including Microsoft Office Suite Internet Proficiency Social Media website use for communication with Sigma Kappa and FOCUS members Accomplishments Awarded two Navy and Marine Corps Achievement Medal in 2014 and 2017. Awarded Letter Commendation for winning Junior Sailor, 2016. Formally acknowledged by the Defense Reduction Threat Agency for superb supervisory actions and management. Awarded multiple Letters of Appreciation for being a community pillar for Marine Corps Security Force Battalion, Bangor, WA. Experience Lead Teacher 12/2011 to 10/2012 Company Name City , State Creating and implementing small group interventions for students in Kindergarten through 6th Grade in both Math and Reading. Engaging students that have been assessed as High- Ability. Preparing students for State-wide standardized assessments by adapting concepts. Substitute teaching for the various classrooms pending the absence of the classroom teacher. Challenging struggling students with various methods, allowing them to grasp the correct perceptions. Executing roles to assist teachers in their classrooms, as well as within the school as a community. Working with students in the Functional Academics program to provide support for classroom teacher. Using multiple tools and techniques to adjust to students' learning processes. Created and lead the before and after school program for Elementary students. Developed lesson plans to include interactive and productive activities for students. Substitute taught for the various classrooms at the Center pending the absence of the classroom teacher. Fulfilled the role of the full time classroom teacher in a Preschool Classroom during a long-term period of. transition. Substitute Teacher 09/2011 to Current Company Name City , State Assumed the role of the classroom teacher during the absence of the classroom teacher. Improvised to ensure a productive learning experience for students. Provided assistance to the teachers and the staff of the school. METRO MARYLAND YOUTH FOR CHRIST. BALTIMORE, MARYLAND. Mentor and Counselor September 2011- Present. Mentored Middle School Students from various schools in the Central Baltimore County area. Created lesson plans to teach students fundamental values and ideals. Provided support for students in need and allow them to engage in productive conversations. Developed activities to ensure student involvement and growth in the organization. Administrative Assistant Company Name City , State *PSA FINANCIAL CENTER*HUNT VALLEY, MARYLAND April 2009 - December 2010 Administrative Assistant * * * *Provided direct assistance and support to the Vice President of the company. * * * *Reorganized the company's Business Center to more effectively monitor its 120 employees. * * * *Maintained internal and external revenue reports through mastery of Microsoft Excel. * * * *Worked in the company's Business Center to analyze proposals and complete office duties such as making *copies and faxing documents. * * * *Managed the front desk answering and directing calls as well as responding to email requests Education Leading Enlisted Member and Field Training Officer 2017 United States Department of the Navy Bachelor of Science : Elementary Education 2011 University of Maryland City , State Minor in Mathematics Academic Honors Coursework in Business and Human Resources 2011 UNIVERSITY OF MARYLAND City , AUSTRALIA Study Abroad Program High School Diploma 2007 GARRISON FOREST SCHOOL City , State May 2011 UNIVERSITY OF MARYLAND, COLLEGE PARK Tutor and Mentor * * *Mentored University of Maryland Division I athletes. * * * *Provided guidance and support to ensure that students stay on track and achieve their academic goals. * * * *Developed mentor programs that assist and engage students that are both proficient in the English language *as well as those that English is not their primary language. May 2011 MONTPELIER ELEMENTARY SCHOOL City , State Supported a low-income fifth grade classroom. * * * *Assumed leadership role in the classroom as a full-time Math, Language Arts, Reading, Social Studies and *Science teacher. Managed lesson plans throughout the year. * * * *Initiated and designed classroom awards for students who improved their grades during the school year. *Awards program resulted in 75 percent of the class achieving this goal. * * * *Created reading groups for students who scored basic on their standardized tests. * * * *Created a small group for students struggling in math to aid in mastery of basic skills.  Professional Affiliations SIGMA KAPPA SORORITY, COLLEGE PARK, MARYLAND Member of the New Member Education Committee Member of the Philanthropic Committee*Academic Honors Interests FELLOWSHIP OF CHRISTIANS IN UNIVERSITIES AND SCHOOLS (FOCUS) Camp Counselor and Mentor January 2009 - May 2011 June 2007-Present * * *Volunteered as a leader for more than 70 middle and high school students for week long summer camps and internships in Martha's Vineyard, Massachusetts. * * * *Volunteered as a leader for more than 50 middle school students for a week long winter camp in North Creek, New York. * * * *Led small groups of ten students to engage them in discussion and team building exercises. * * * *Guided full camp lecturers that helped to prompt small group discussions. * * * *Planned weekly meetings as well as special events for Baltimore area high school students resulting in *increased overall participation. * * * *Served as a mentor for high school seniors preparing to enter college. Skills Enthusiastic people person, great organizational skills, ","
    LEAD TEACHER
    Summary
    Use the knowledge and firsthand experience that I have gained through my various education, work in both civilIan and military experience, extracurricular and leadership positions to become a proactive and dedicated team member.
    Highlights
    • Apple and Windows programs including Microsoft Office Suite
    • Internet Proficiency
    • Social Media website use for communication with Sigma Kappa and FOCUS members
    Accomplishments
    Awarded two Navy and Marine Corps Achievement Medal in 2014 and 2017.
    Awarded Letter Commendation for winning Junior Sailor, 2016.
    Formally acknowledged by the Defense Reduction Threat Agency for superb supervisory actions and management.
    Awarded multiple Letters of Appreciation for being a community pillar for Marine Corps Security Force Battalion, Bangor, WA.
    Experience
    Lead Teacher 12/2011 to 10/2012 Company Name City , State
    • Creating and implementing small group interventions for students in Kindergarten through 6th Grade in both Math and Reading.
    • Engaging students that have been assessed as High- Ability.
    • Preparing students for State-wide standardized assessments by adapting concepts.
    • Substitute teaching for the various classrooms pending the absence of the classroom teacher.
    • Challenging struggling students with various methods, allowing them to grasp the correct perceptions.
    • Executing roles to assist teachers in their classrooms, as well as within the school as a community.
    • Working with students in the Functional Academics program to provide support for classroom teacher.
    • Using multiple tools and techniques to adjust to students' learning processes.
    • Created and lead the before and after school program for Elementary students.
    • Developed lesson plans to include interactive and productive activities for students.
    • Substitute taught for the various classrooms at the Center pending the absence of the classroom teacher.
    • Fulfilled the role of the full time classroom teacher in a Preschool Classroom during a long-term period of.
    • transition.
    Substitute Teacher 09/2011 to Current Company Name City , State
    • Assumed the role of the classroom teacher during the absence of the classroom teacher.
    • Improvised to ensure a productive learning experience for students.
    • Provided assistance to the teachers and the staff of the school.
    • METRO MARYLAND YOUTH FOR CHRIST.
    • BALTIMORE, MARYLAND.
    • Mentor and Counselor September 2011- Present.
    • Mentored Middle School Students from various schools in the Central Baltimore County area.
    • Created lesson plans to teach students fundamental values and ideals.
    • Provided support for students in need and allow them to engage in productive conversations.
    • Developed activities to ensure student involvement and growth in the organization.
    Administrative Assistant Company Name City , State *PSA FINANCIAL CENTER*HUNT VALLEY, MARYLAND April 2009 - December 2010 Administrative Assistant * * * *Provided direct assistance and support to the Vice President of the company. * * * *Reorganized the company's Business Center to more effectively monitor its 120 employees. * * * *Maintained internal and external revenue reports through mastery of Microsoft Excel. * * * *Worked in the company's Business Center to analyze proposals and complete office duties such as making *copies and faxing documents. * * * *Managed the front desk answering and directing calls as well as responding to email requests
    Education
    Leading Enlisted Member and Field Training Officer 2017 United States Department of the Navy
    Bachelor of Science : Elementary Education 2011 University of Maryland City , State
    Minor in Mathematics
    Academic Honors
    Coursework in Business and Human Resources
    2011 UNIVERSITY OF MARYLAND City , AUSTRALIA Study Abroad Program
    High School Diploma 2007 GARRISON FOREST SCHOOL City , State
    May 2011 UNIVERSITY OF MARYLAND, COLLEGE PARK Tutor and Mentor * * *Mentored University of Maryland Division I athletes. * * * *Provided guidance and support to ensure that students stay on track and achieve their academic goals. * * * *Developed mentor programs that assist and engage students that are both proficient in the English language *as well as those that English is not their primary language.
    May 2011 MONTPELIER ELEMENTARY SCHOOL City , State Supported a low-income fifth grade classroom. * * * *Assumed leadership role in the classroom as a full-time Math, Language Arts, Reading, Social Studies and *Science teacher. Managed lesson plans throughout the year. * * * *Initiated and designed classroom awards for students who improved their grades during the school year. *Awards program resulted in 75 percent of the class achieving this goal. * * * *Created reading groups for students who scored basic on their standardized tests. * * * *Created a small group for students struggling in math to aid in mastery of basic skills. 
    Professional Affiliations
    SIGMA KAPPA SORORITY, COLLEGE PARK, MARYLAND Member of the New Member Education Committee Member of the Philanthropic Committee*Academic Honors
    Interests
    FELLOWSHIP OF CHRISTIANS IN UNIVERSITIES AND SCHOOLS (FOCUS) Camp Counselor and Mentor January 2009 - May 2011 June 2007-Present * * *Volunteered as a leader for more than 70 middle and high school students for week long summer camps and internships in Martha's Vineyard, Massachusetts. * * * *Volunteered as a leader for more than 50 middle school students for a week long winter camp in North Creek, New York. * * * *Led small groups of ten students to engage them in discussion and team building exercises. * * * *Guided full camp lecturers that helped to prompt small group discussions. * * * *Planned weekly meetings as well as special events for Baltimore area high school students resulting in *increased overall participation. * * * *Served as a mentor for high school seniors preparing to enter college.
    Skills
    Enthusiastic people person, great organizational skills,
    " 10504237,TEACHER,"Anatomy, aseptic techniques, Biology, calibration, content, credit, database, DNA, Educator, English, equipment maintenance, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, materials, PCR, Real-Time, reporting, Research, Statistics, Teaching, Technician, Troubleshoot, workshops","Post-Bachelors Teaching Certification Program in Secondary Education, University of Washington, Drexel University School of Education, New Jersey CEAS Biology, Bachelors of Sciences in Biological Sciences, Atlantic Cape Community College","Biology Teacher, Student Teacher, Clinical Lab Manager/Technologist, Quality Control Technician - TCA/E Coordinator, Clinical Laboratory Technician"," BIOLOGY TEACHER Experience 11/2016 to Current Biology Teacher Company Name － City , State Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund. Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners. Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Plan and present Google applications training for Lindenwold HS professional development. 09/2011 to 11/2016 Biology Teacher Company Name － City , State Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM. Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org. Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Implement ideas, practices, and theories from professional development workshops. Turn-Key for other teachers). Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Communicate with parents/guardians regarding student progress within the classroom. Achieve Level 1 Google Certified Educator status in October 2016. 01/2011 to 03/2011 Student Teacher Company Name － City , State Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health. Continuous educational improvement by applying constructive criticism to lessons during student teaching experience. Formative and summative assessments of students on content related to the New Jersey State standards. Execute and implement lesson plans for the week while ensuring differentiated instruction. Communicated with parents/guardians about student progress within the classroom. 04/2007 to 04/2011 Clinical Lab Manager/Technologist Company Name － City , State Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques. Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory. Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs. Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies. Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol. 08/2005 to 04/2007 Quality Control Technician - TCA/E Coordinator Company Name － City , State Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians. Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance. Assemble and execute state reports for Department of Health in several states in which licenses are held. Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner. Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs. Maintain laboratory technician training records and schedule annual evaluations. Accumulate test result and testing comments for final report completion. Compose standard operations and procedure for pending specimens. Verify patient requisition forms to records in company database. Compile and maintained list of specimens pending. 01/2005 to 08/2005 Clinical Laboratory Technician Company Name － City , State Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform. Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices. Extract raw samples for DNA purification utilizing aseptic techniques. Execute and analyze Real-Time and conventional PCR results. Education August 2016 DIG (Discoveries in Geosciences) Field School March 2011 Post-Bachelors Teaching Certification Program : Secondary Education University of Washington － City , State Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons *Implementation of NGSS into fields of evolution, classification, and taxonomy *Participate in paleontological field research with current graduate students Secondary Education May 2011 Drexel University School of Education － City , State New Jersey CEAS Biology - *Member of Golden Key International Honor Society Camden County College January 2005 Bachelors of Sciences : Biological Sciences Atlantic Cape Community College Composition I, Introduction to Literature *Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences Rutgers the State University of New Jersey － City , State Skills Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition ","
    BIOLOGY TEACHER
    Experience
    11/2016 to Current
    Biology Teacher Company Name － City , State
    • Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.
    • Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.
    • Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund.
    • Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners.
    • Co-teach with special education teachers while executing modifications in student IEP and 504 plans.
    • Plan and present Google applications training for Lindenwold HS professional development.
    09/2011 to 11/2016
    Biology Teacher Company Name － City , State
    • Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM.
    • Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org.
    • Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.
    • Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.
    • Implement ideas, practices, and theories from professional development workshops.
    • Turn-Key for other teachers).
    • Co-teach with special education teachers while executing modifications in student IEP and 504 plans.
    • Communicate with parents/guardians regarding student progress within the classroom.
    • Achieve Level 1 Google Certified Educator status in October 2016.
    01/2011 to 03/2011
    Student Teacher Company Name － City , State
    • Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health.
    • Continuous educational improvement by applying constructive criticism to lessons during student teaching experience.
    • Formative and summative assessments of students on content related to the New Jersey State standards.
    • Execute and implement lesson plans for the week while ensuring differentiated instruction.
    • Communicated with parents/guardians about student progress within the classroom.
    04/2007 to 04/2011
    Clinical Lab Manager/Technologist Company Name － City , State
    • Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques.
    • Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory.
    • Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs.
    • Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies.
    • Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol.
    08/2005 to 04/2007
    Quality Control Technician - TCA/E Coordinator Company Name － City , State
    • Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians.
    • Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance.
    • Assemble and execute state reports for Department of Health in several states in which licenses are held.
    • Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner.
    • Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs.
    • Maintain laboratory technician training records and schedule annual evaluations.
    • Accumulate test result and testing comments for final report completion.
    • Compose standard operations and procedure for pending specimens.
    • Verify patient requisition forms to records in company database.
    • Compile and maintained list of specimens pending.
    01/2005 to 08/2005
    Clinical Laboratory Technician Company Name － City , State
    • Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform.
    • Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices.
    • Extract raw samples for DNA purification utilizing aseptic techniques.
    • Execute and analyze Real-Time and conventional PCR results.
    Education
    August 2016
    DIG (Discoveries in Geosciences) Field School
    March 2011
    Post-Bachelors Teaching Certification Program : Secondary Education University of Washington － City , State Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons *Implementation of NGSS into fields of evolution, classification, and taxonomy *Participate in paleontological field research with current graduate students Secondary Education
    May 2011
    Drexel University School of Education － City , State New Jersey CEAS Biology - *Member of Golden Key International Honor Society
    Camden County College
    January 2005
    Bachelors of Sciences : Biological Sciences Atlantic Cape Community College Composition I, Introduction to Literature *Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences
    Rutgers the State University of New Jersey － City , State
    Skills
    Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition
    " 24240349,TEACHER,"Proficient in Microsoft Office, Excellent Internet Research Skills, Detailed and Accurate Transcription Abilities, Public Speaking and Leadership Skills, Administrative duties, Transcription skills, Proofing Ads and Sales, Maintaining Department Budget, Business Development, Conference and Meeting Scheduling, Drafting Contracts, Powerpoint Presentations, Preparing Proposals, File Maintenance, Record Keeping, Public Relations, Scheduling Travel, Excel Spreadsheet Preparation and Maintenance","Valencia Community College, Arts, Associate, Lawyer's Assistant Program of the National Center for Paralegal Training, Paralegal degree","Substitute Teacher, Media Specialist / Quality Assurance Specialist, Administrative Assistant, Administrative Coordinator, Sales Coordinator, Legal Assistant/Paralegal, Paralegal/Legal Assistant"," SUBSTITUTE TEACHER Summary Administrative Assistant with 16+ years experience working with corporations, law firms, and large and small businesses in all aspects of business development and support. Seeking a professional administrative position in a dynamic, professional, educational, or corporate environment.  Excellent written and oral communication skills. Highlights Proficient in Microsoft Office Excellent Internet Research Skills Detailed and Accurate Transcription Abilities Public Speaking and Leadership Skills Professional Image Effective Decision Maker Requires little or no training Independent worker and Team Member Self-motivating Creative and Positive Experience with Social Media Sites and Maintenance Accomplishments Set department standards by exceeding company daily goals.   Trained new team members on how to reach their full potential and company expectations.  Experience 12/2016 Substitute Teacher Company Name － City , State Travel from various Middle Schools and High Schools within the district substituting for absent teachers.  Tasks include implementing teacher instructions, taking attendance, handling emergencies, and keeping order while maintaining a productive classroom environment. 02/2008 to 02/2015 Media Specialist / Quality Assurance Specialist Company Name － City , State Researched and wrote job advertisements for employers. Also acted as a Quality Assurance Specialist, screening calls taken by our call center representatives and composing detailed reports and reporting infractions. 02/2007 to 02/2008 Administrative Assistant Company Name － City , State Assisted my Father with his life insurance business including computer support, generating correspondence, processing insurance and long term care presentations as well as general office duties and file maintenance. 02/2007 to 02/2008 Administrative Coordinator Company Name － City , State Direct executive assistance to the Executive Vice President of Business Development and Marketing as well as the Marketing team, consisting of 10 people. Scheduling regular meetings and conferences through Microsoft outlook, preparation of marketing materials, inputting (and organization of) invoices into our annual budget spreadsheets for the department, and ordering supplies through our electronic ordering system. Also assisted with marketing and public relations events as well as online research and record keeping. Processed all marketing employee holiday requests, check requests, marketing proposals, etc. 02/2006 to 02/2007 Sales Coordinator Company Name － City , State Responsibilities included preparation and transmittal of insertion orders for magazine advertisers of B.A.S.S. (Bass Angler's Sportsman's Society). Publications included Bassmaster, Fishing Tackle Retailer, Bass Times, Junior Bassmaster, and Bass ProGuide. Also assisted in collection of advertising materials and copy as well as reviewing tracking sheets and bluelines for each publication. Assisted 3 Account Executives by completing and providing ad, production and revenue reports as well as assisting with follow up to ad sales. 09/2005 to 06/2006 Legal Assistant/Paralegal Company Name － City , State Drafted agreements and contracts for various company websites and updating in accordance with new law. Responsible for file management and research of online trademark and copyright infringements concentrating on domain names and cybersquatters. Responsible for preparation and transmittal of demand packages and filing of ICANN Complaints against potential cybersquatters. Assisted managing partner with preparation of Powerpoint presentations for various seminars. Also handled basic administrative duties which included scheduling and calendaring of appointments and court dates, making travel arrangements and entry of attorney time records. Paralegal to In-House Counsel. 02/1999 to 02/2004 Paralegal/Legal Assistant Company Name － City , State Assisted in-house counsel with everything from trip planning to drafting contracts. Functioned as main contact for all hired counsel concerning Ripley's trademarks. Filed and regulated over 300 copyrights and maintained detailed records, ""statements of use"", and renewal calendar for 180 registered trademarks worldwide. Policed and pursued any and all infringements of Ripley's trademarks, copyrights, and domain names. Approved or rejected all uses of Ripley trademarks for the attractions and insured proper use of logos for the 28 Ripley attractions in the U.S and Internationally which included the Ripley's Believe It or Not! Museums, Aquariums, Haunted Adventures Moving Theaters, Wax Museums and Mini-Golf Courses. Education 1990 Associate : Arts Valencia Community College － City , State Lawyer's Assistant Program of the National Center for Paralegal Training, Atlanta, GA Paralegal degree. 1982 High School Diploma William R. Boone High School － City , State Skills Administrative duties Microsoft Office Transcription skills Proofing Ads and sales  Maintaining Department Budget Business Development Conference and Meeting Scheduling Drafting Contracits Powerpoint Presentations Online Research Preparing Proposals File Maintenance Record Keeing Public Relations Scheduling Travel Excel Spreadsheet Preparation and Maintenance ​ ","
    SUBSTITUTE TEACHER
    Summary
    Administrative Assistant with 16+ years experience working with corporations, law firms, and large and small businesses in all aspects of business development and support. Seeking a professional administrative position in a dynamic, professional, educational, or corporate environment.  Excellent written and oral communication skills.
    Highlights
    • Proficient in Microsoft Office
    • Excellent Internet Research Skills
    • Detailed and Accurate Transcription Abilities
    • Public Speaking and Leadership Skills
    • Professional Image
    • Effective Decision Maker
    • Requires little or no training
    • Independent worker and Team Member
    • Self-motivating
    • Creative and Positive
    • Experience with Social Media Sites and Maintenance
    Accomplishments
    Set department standards by exceeding company daily goals.  
    Trained new team members on how to reach their full potential and company expectations. 

    Experience
    12/2016
    Substitute Teacher Company Name － City , State Travel from various Middle Schools and High Schools within the district substituting for absent teachers.  Tasks include implementing teacher instructions, taking attendance, handling emergencies, and keeping order while maintaining a productive classroom environment.
    02/2008 to 02/2015
    Media Specialist / Quality Assurance Specialist Company Name － City , State Researched and wrote job advertisements for employers. Also acted as a Quality Assurance Specialist, screening calls taken by our call center representatives and composing detailed reports and reporting infractions.
    02/2007 to 02/2008
    Administrative Assistant Company Name － City , State

    Assisted my Father with his life insurance business including computer support, generating correspondence, processing insurance and long term care presentations as well as general office duties and file maintenance.
    02/2007 to 02/2008
    Administrative Coordinator Company Name － City , State

    Direct executive assistance to the Executive Vice President of Business Development and Marketing as well as the Marketing team, consisting of 10 people.

    Scheduling regular meetings and conferences through Microsoft outlook, preparation of marketing materials, inputting (and organization of) invoices into our annual budget spreadsheets for the department, and ordering supplies through our electronic ordering system.

    Also assisted with marketing and public relations events as well as online research and record keeping.

    Processed all marketing employee holiday requests, check requests, marketing proposals, etc.
    02/2006 to 02/2007
    Sales Coordinator Company Name － City , State

    Responsibilities included preparation and transmittal of insertion orders for magazine advertisers of B.A.S.S. (Bass Angler's Sportsman's Society).

    Publications included Bassmaster, Fishing Tackle Retailer, Bass Times, Junior Bassmaster, and Bass ProGuide.

    Also assisted in collection of advertising materials and copy as well as reviewing tracking sheets and bluelines for each publication.

    Assisted 3 Account Executives by completing and providing ad, production and revenue reports as well as assisting with follow up to ad sales.
    09/2005 to 06/2006
    Legal Assistant/Paralegal Company Name － City , State
    • Drafted agreements and contracts for various company websites and updating in accordance with new law.
    • Responsible for file management and research of online trademark and copyright infringements concentrating on domain names and cybersquatters.
    • Responsible for preparation and transmittal of demand packages and filing of ICANN Complaints against potential cybersquatters.
    • Assisted managing partner with preparation of Powerpoint presentations for various seminars.
    • Also handled basic administrative duties which included scheduling and calendaring of appointments and court dates, making travel arrangements and entry of attorney time records.
    • Paralegal to In-House Counsel.
    02/1999 to 02/2004
    Paralegal/Legal Assistant Company Name － City , State

    Assisted in-house counsel with everything from trip planning to drafting contracts.

    Functioned as main contact for all hired counsel concerning Ripley's trademarks.

    Filed and regulated over 300 copyrights and maintained detailed records, ""statements of use"", and renewal calendar for 180 registered trademarks worldwide.

    Policed and pursued any and all infringements of Ripley's trademarks, copyrights, and domain names.

    Approved or rejected all uses of Ripley trademarks for the attractions and insured proper use of logos for the 28 Ripley attractions in the U.S and Internationally which included the Ripley's Believe It or Not! Museums, Aquariums, Haunted Adventures Moving Theaters, Wax Museums and Mini-Golf Courses.
    Education
    1990
    Associate : Arts Valencia Community College － City , State Lawyer's Assistant Program of the National Center for Paralegal Training, Atlanta, GA Paralegal degree.
    1982
    High School Diploma William R. Boone High School － City , State
    Skills
    Administrative duties
    Microsoft Office
    Transcription skills
    Proofing Ads and sales 
    Maintaining Department Budget
    Business Development
    Conference and Meeting Scheduling
    Drafting Contracits
    Powerpoint Presentations
    Online Research
    Preparing Proposals
    File Maintenance
    Record Keeing
    Public Relations
    Scheduling Travel
    Excel Spreadsheet Preparation and Maintenance
    ​
    " 20478831,TEACHER,"Academic planning, administrative skills, case management, clerical, documentation and shorthand, research, lesson planning, newsletter development, coding and filing","Master of Science in Education Administration, Grand Canyon University, Family and Consumer Science, Lamar University","Homebound Teacher, Teen Parent Teacher, Classroom Teacher/Consumer Science and Nutrient, Parent Liaison, Clerk/Receptionist"," HOMEBOUND TEACHER Career Focus Utilize skills and talents in order to plan, direct, and manage the procurement of food products, equipment, and services that meet the requirements and standards of the Child Nutrition Program by planning appropriate menus, following the dietary guidelines, and maintaining a safe and sanitary environment. Highlights Extensive hospitality background Food ingredients expert Food safety understanding Highly responsible and reliable Works well under pressure Exceptional interpersonal skills Accomplishments Team Building and Leadership Created collaborative classroom experiences Served as student mentor and counselor for students when academic problems and personal adjustments by meeting with guardians to reach solutions. Motivated students to engage with course materials by organizing engaging class activities and relating subject matters to personal experiences. Experience 02/2015 to Current Homebound Teacher Company Name － City , State Implement educational philosophy and goals of our district as related to TEKS education requirements. Follow mandatory guidelines in order to keep effective records as governed by the Homebound Program. Collaborate with campus teachers in order to ensure the success of the Homebound student Encourage and facilitate parent participation in the learning and educating of the Homebound student Utilize administrative skills to help effectively facilitate collaboration amongst the home campus teachers, parents, and homebound department Provide a sense of security and achievement for homebound students Coordinate smooth transition into homebound instruction and back into mainstream of regular classes 02/2009 to 02/2016 Teen Parent Teacher Company Name － City , State Developed and maintained the Pregnant Related Services as designed by the school district  Implemented strategies as designed by the district in accordance with the dropout prevention program for at- risk students Provided nutritional instruction and guidance to pregnant teens Assisted pregnant teens with meal planning and healthy eating Acted as a service coordinator to obtain assistance from community service organizations and government agencies to provide assistance to pregnant students. Handled confidential student information, case management to support coding in line with PIEMS accountability and documentation Orient parents and students of protocol and procedures with the Pregnant Related Services program 02/1996 to 02/2009 Classroom Teacher/ Consumer Science and Nutient Company Name － City , State Instructed through lectures, discussions and demonstrations in nutrient, consumer science, and parenting. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Facilitated activities that developed students' physical, emotional and social growth Assigned lessons and corrected homework Documented attendance for audit purposes Encourage student awareness in attendance, academics and to continue with school during and after pregnancy Cultivate positive relationships with teachers, counselors, to develop and maintain guidelines consistent with student success and dropout prevention Maintain broad range of instructional techniques Developed lesson plans according to TEKS guidelines Classroom management strategies Direct and timely communication with parents Grade and behavior reporting Conducted small group and individual classroom activities with students based on differentiated learning needs. 02/1995 to 02/1996 Parent Liasion Company Name － City , State Developed parental support and involvement initiatives to target student academic and social development related to school objectives. Coordinated parental classes in accordance with overall objectives and strategies of the district. Coordinated positive reinforcement for parents with monthly newsletters. Facilitated parenting classes, connecting parents to community resources. Promoted positive communication support between parents and teacher. Partnered with parents to reinforce test strategies during state testing in line with classroom teachers and district objectives. Provided weekly workshops of food and nutrient to parents and students at French Elementary.  07/1985 to 09/2009 Clerk/Receptionist Company Name － City , State Customer services Delivered exceptional service by greeting clients Regularly checked on clients to ensure satisfaction General clerical duties such as typing, answering the phones, copies faxing, creating memos, filing, and maintaining records Education 2009 Master of Science : Education Administration Grand Canyon University － City , State , USA ​​ 1995 Family and Consumer Science Lamar University － City , State , USA Additional hours in Dietetics and Nutrition Professional Affiliations Alpha Kappa Alpha Sorority Beaumont Teachers Association Lamar University Alumni Association ​ Skills Academic planning, administrative skills, case management, clerical,  documentation and shorthand, research,  lesson planning, newsletter development, coding and filing Effective - Efficient -Dedicated- Positive ","
    HOMEBOUND TEACHER
    Career Focus
    Utilize skills and talents in order to plan, direct, and manage the procurement of food products, equipment, and services that meet the requirements and standards of the Child Nutrition Program by planning appropriate menus, following the dietary guidelines, and maintaining a safe and sanitary environment.
    Highlights
    • Extensive hospitality background
    • Food ingredients expert
    • Food safety understanding
    • Highly responsible and reliable
    • Works well under pressure
    • Exceptional interpersonal skills
    Accomplishments
    Team Building and Leadership
    • Created collaborative classroom experiences
    • Served as student mentor and counselor for students when academic problems and personal adjustments by meeting with guardians to reach solutions.
    • Motivated students to engage with course materials by organizing engaging class activities and relating subject matters to personal experiences.
    Experience
    02/2015 to Current
    Homebound Teacher Company Name － City , State
    • Implement educational philosophy and goals of our district as related to TEKS education requirements.
    • Follow mandatory guidelines in order to keep effective records as governed by the Homebound Program.
    • Collaborate with campus teachers in order to ensure the success of the Homebound student
    • Encourage and facilitate parent participation in the learning and educating of the Homebound student
    • Utilize administrative skills to help effectively facilitate collaboration amongst the home campus teachers, parents, and homebound department
    • Provide a sense of security and achievement for homebound students
    • Coordinate smooth transition into homebound instruction and back into mainstream of regular classes
    02/2009 to 02/2016
    Teen Parent Teacher Company Name － City , State
    • Developed and maintained the Pregnant Related Services as designed by the school district
    •  Implemented strategies as designed by the district in accordance with the dropout prevention program for at- risk students
    • Provided nutritional instruction and guidance to pregnant teens
    • Assisted pregnant teens with meal planning and healthy eating
    • Acted as a service coordinator to obtain assistance from community service organizations and government agencies to provide assistance to pregnant students.
    • Handled confidential student information, case management to support coding in line with PIEMS accountability and documentation
    • Orient parents and students of protocol and procedures with the Pregnant Related Services program
    02/1996 to 02/2009
    Classroom Teacher/ Consumer Science and Nutient Company Name － City , State

    • Instructed through lectures, discussions and demonstrations in nutrient, consumer science, and parenting.
    • Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Facilitated activities that developed students' physical, emotional and social growth
    • Assigned lessons and corrected homework
    • Documented attendance for audit purposes
    • Encourage student awareness in attendance, academics and to continue with school during and after pregnancy
    • Cultivate positive relationships with teachers, counselors, to develop and maintain guidelines consistent with student success and dropout prevention
    • Maintain broad range of instructional techniques
    • Developed lesson plans according to TEKS guidelines
    • Classroom management strategies
    • Direct and timely communication with parents
    • Grade and behavior reporting
    • Conducted small group and individual classroom activities with students based on differentiated learning needs.
    02/1995 to 02/1996
    Parent Liasion Company Name － City , State
    • Developed parental support and involvement initiatives to target student academic and social development related to school objectives.
    • Coordinated parental classes in accordance with overall objectives and strategies of the district.
    • Coordinated positive reinforcement for parents with monthly newsletters.
    • Facilitated parenting classes, connecting parents to community resources.
    • Promoted positive communication support between parents and teacher.
    • Partnered with parents to reinforce test strategies during state testing in line with classroom teachers and district objectives.
    • Provided weekly workshops of food and nutrient to parents and students at French Elementary. 
    07/1985 to 09/2009
    Clerk/Receptionist Company Name － City , State
    • Customer services
    • Delivered exceptional service by greeting clients
    • Regularly checked on clients to ensure satisfaction
    • General clerical duties such as typing, answering the phones, copies faxing, creating memos, filing, and maintaining records
    Education
    2009
    Master of Science : Education Administration Grand Canyon University － City , State , USA

    ​​
    1995
    Family and Consumer Science Lamar University － City , State , USA

    Additional hours in Dietetics and Nutrition

    Professional Affiliations
    Alpha Kappa Alpha Sorority
    Beaumont Teachers Association
    Lamar University Alumni Association
    ​
    Skills

    Academic planning, administrative skills, case management, clerical,  documentation and shorthand, research,  lesson planning, newsletter development, coding and filing

    Effective - Efficient -Dedicated- Positive
    " 79663360,TEACHER,"Analytical Thinking, Knowledge of child development, Even Temperament, Excellent communication, Decision Making, Ethics, Interpersonal Relations, Interpersonal Awareness, Results Oriented, Computer literate, Great communication and note-taking skills","Dallas Theological Seminary-Houston Campus, Christian Education, Master of Arts, Christian Leadership/Biblical Studies, Bachelor of Science","Substitute Teacher, Youth Worker, Mechanic, Baggage Handler"," SUBSTITUTE TEACHER Professional Summary Enthusiastic and self-motivated professional, with experience as a youth worker, seeks an opportunity to enhance existing skills in working with vulnerable children and families. I am familiar with the challenges and difficulties that children living in stressful family situations face and am keen to offer support that facilitates lasting change. In my work with students, I have direct experience of the impact of abuse and neglect on children's development and functioning. I wish to work in partnership with other professionals to ensure that children grow up to achieve their full potential in safe, loving environments whether that is at home with their birth family or in alternative settings. Core Qualifications Analytical Thinking - Applies logic to solve problems and get the job done.  Knowledge of child development and the impact of abuse/trauma on children's functioning  Even Temperament Controlling emotions and not retaliating to negative behavior. Excellent communication - Can use language effectively to gather information and facilitate the exchange of ideas. Decision Making - Can make decisions and take responsibility for them. Ethics - Has personal and professional ethics and fosters a diverse and respectful workplace. Interpersonal Relations - Exhibits respect and understand of others to maintain professional relationships. Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way. Results Oriented - Achieves goals in a timely manner while providing excellent client service. Experience April 2015 to Current Company Name City , State Substitute Teacher Carried out programs of study prescribed in the lesson plans. Built rapport and relationships with students, families and staff. Created a classroom environment that is orderly and conducive to learning and appropriate to the maturity and interests of the students. Guided the learning process toward the achievement of curriculum goals and designated outcomes. Established and maintained consistent boundaries for students in regards to conduct and behavior. Ensured that students that are struggling or at-risk of failing receive appropriate support as needed. Explored reasons behind student's truancy or poor attendance in order to refer onwards to school counselors. Worked in partnership with school staff to achieve learning outcomes. Maintained communication with teachers and family's regarding student's achievements. Was mindful of and reported any incidents of abuse, exploitation or neglect to appropriate professionals in line with district policies. August 2012 to August 2015 Company Name City , State Youth Worker Built one on one relationships with students of various ages, ethnicities and backgrounds. Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) and mentoring to students. Assisted students with planning for college/university attendance. Supported students to grow in self-esteem, positive coping strategies, and social skills. Appropriately discussed difficult/traumatic life experiences with students (i.e. poor self-esteem, bullying, stressful home life, removal from birth family, foster care, etc); helping them to address negative emotions/beliefs surrounding these experiences. Empowered students to develop skills in leadership, communication, decision-making, and healthy boundaries. Provided support to students with learning difficulties. Maintained close links with parents/family to communicate child's progress. Encouraged the involvement of parents/family in participating in school and related activities. Reported any incidents of child protection/neglect in line with CRU policies. Took the lead in planning & organizing successful fundraisers benefiting students' ongoing development. Liaised with local community to enhance relationships with CRU. Assessed, budget, and execute organizational goals. Developed Bible studies for students. Built relationships with people to generate financial support for occupation. September 2010 to August 2012 Company Name City , State Mechanic Performed maintenance on airport and airline facilities and equipment. Performed regular preventive maintenance and corrective maintenance. Submitted manual encoding. Fixed and manage the conveyor belts and carousels. Installed and repaired fire and safety doors. June 2007 to September 2010 Company Name City , State Baggage Handler Assisted customers with luggage. Helped check-in customers bags boarding passes. Reported left behind luggage and contacted the owner. Managed checkpoint security lanes. Education Dallas Theological Seminary-Houston Campus Master of Arts : Christian Education Christian Education 2013 City , State Bachelor of Science : Christian Leadership/Biblical Studies Christian Leadership/Biblical Studies Skills ·         Computer literate and valid Texas driver's license/insurance ·        Great communication and note-taking skills  ​ ","
    SUBSTITUTE TEACHER
    Professional Summary
    Enthusiastic and self-motivated professional, with experience as a youth worker, seeks an opportunity to enhance existing skills in working with vulnerable children and families. I am familiar with the challenges and difficulties that children living in stressful family situations face and am keen to offer support that facilitates lasting change. In my work with students, I have direct experience of the impact of abuse and neglect on children's development and functioning. I wish to work in partnership with other professionals to ensure that children grow up to achieve their full potential in safe, loving environments whether that is at home with their birth family or in alternative settings.
    Core Qualifications
    • Analytical Thinking - Applies logic to solve problems and get the job done.
    •  Knowledge of child development and the impact of abuse/trauma on children's functioning 
    • Even Temperament Controlling emotions and not retaliating to negative behavior.
    • Excellent communication - Can use language effectively to gather information and facilitate the exchange of ideas.
    • Decision Making - Can make decisions and take responsibility for them.
    • Ethics - Has personal and professional ethics and fosters a diverse and respectful workplace.
    • Interpersonal Relations - Exhibits respect and understand of others to maintain professional relationships.
    • Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way.
    • Results Oriented - Achieves goals in a timely manner while providing excellent client service.
    Experience
    April 2015
    to
    Current
    Company Name City , State Substitute Teacher
    • Carried out programs of study prescribed in the lesson plans.
    • Built rapport and relationships with students, families and staff.
    • Created a classroom environment that is orderly and conducive to learning and appropriate to the maturity and interests of the students.
    • Guided the learning process toward the achievement of curriculum goals and designated outcomes.
    • Established and maintained consistent boundaries for students in regards to conduct and behavior.
    • Ensured that students that are struggling or at-risk of failing receive appropriate support as needed.
    • Explored reasons behind student's truancy or poor attendance in order to refer onwards to school counselors.
    • Worked in partnership with school staff to achieve learning outcomes.
    • Maintained communication with teachers and family's regarding student's achievements.
    • Was mindful of and reported any incidents of abuse, exploitation or neglect to appropriate professionals in line with district policies.
    August 2012
    to
    August 2015
    Company Name City , State Youth Worker
    • Built one on one relationships with students of various ages, ethnicities and backgrounds.
    • Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) and mentoring to students.
    • Assisted students with planning for college/university attendance.
    • Supported students to grow in self-esteem, positive coping strategies, and social skills.
    • Appropriately discussed difficult/traumatic life experiences with students (i.e.
    • poor self-esteem, bullying, stressful home life, removal from birth family, foster care, etc); helping them to address negative emotions/beliefs surrounding these experiences.
    • Empowered students to develop skills in leadership, communication, decision-making, and healthy boundaries.
    • Provided support to students with learning difficulties.
    • Maintained close links with parents/family to communicate child's progress.
    • Encouraged the involvement of parents/family in participating in school and related activities.
    • Reported any incidents of child protection/neglect in line with CRU policies.
    • Took the lead in planning & organizing successful fundraisers benefiting students' ongoing development.
    • Liaised with local community to enhance relationships with CRU.
    • Assessed, budget, and execute organizational goals.
    • Developed Bible studies for students.
    • Built relationships with people to generate financial support for occupation.
    September 2010
    to
    August 2012
    Company Name City , State Mechanic
    • Performed maintenance on airport and airline facilities and equipment.
    • Performed regular preventive maintenance and corrective maintenance.
    • Submitted manual encoding.
    • Fixed and manage the conveyor belts and carousels.
    • Installed and repaired fire and safety doors.
    June 2007
    to
    September 2010
    Company Name City , State Baggage Handler
    • Assisted customers with luggage.
    • Helped check-in customers bags boarding passes.
    • Reported left behind luggage and contacted the owner.
    • Managed checkpoint security lanes.
    Education
    Dallas Theological Seminary-Houston Campus Master of Arts : Christian Education Christian Education
    2013
    City , State Bachelor of Science : Christian Leadership/Biblical Studies Christian Leadership/Biblical Studies
    Skills
    ·         Computer literate and valid Texas driver's license/insurance
    ·        Great communication and note-taking skills 
    ​
    " 76196367,TEACHER,"Content Development & Management, Content Creation, Curriculum Development, Event Planning & Coordination, Program Evaluation, Proposal Writing, Research, Strategic Planning, Usability Testing, Workshop Development","Towson University, Master of Education, Elementary Curriculum Development, Bachelor of Science, Elementary Education","Classroom Teacher, Classroom Teacher, Education Specialist"," CLASSROOM TEACHER Summary Experienced education professional, with a background in instructional design, seeking opportunities to develop materials, activities, and tools that support the teaching practice and improve educational outcomes for young learners. Nearly 20 years experience working in both in- and out-of-classroom settings; including working with diverse populations in Title I and inclusive learning environments. *Track-record of effectively participating in collaborative, interdisciplinary teams to develop and/or implement student programs, teacher workshops, and outreach events. *Adept in the use of a variety of technologies and applications for tracking and monitoring data, maintaining records, giving presentations, and enhancing learning activities. Experience Classroom Teacher January 2006 to Current Company Name grades 2, 4 & 5) Provided differentiated learning opportunities via center activities and flex- group instruction. Sought new and unique ways to integrate technology into instruction and learning experiences. Developed and revised district curriculum in technology, mathematics, language arts, and social studies. Represented the school or grade-level on the school improvement, multicultural, technology, and textbook review committees. Collaboratively developed a school-wide, scaffolded framework of learning expectations in a cross-grade-level team. Nine week supervision of a student teacher in the spring of 2005. January 2000 to January 2006 Company Name Classroom Teacher January 1998 to January 2000 Company Name Developed modified materials and lessons beyond the standard the curriculum to meet individual learning needs. Selected and modified instructional strategies, activities, and assessments to accommodate special-needs learners and address multiple modalities of learning. Developed, implemented, and managed individual behavior plans. Implemented the Dimensions of Learning to foster student motivation. Worked with a team on the development of the successful ""Beyond ViewSpace"" proposal to restore NASA EOS funding for ViewSpace Earth science programming and astrophysics visualizations. Also supported the development of successful proposals in response to NASA's Cooperative Agreement Notices for Science Education and Science Education and Public Outreach Forums. Efforts included generating text, diagrams and visuals, outcomes and metrics, program logic models, and research on audience needs. Was the Hubble mission lead on the NASAScience4Girls project for 2010 - 2015. In 2015, facilitated the participation of 18 libraries in 11 states who hosted Hubble-themed student workshops in celebration of the telescopes' 25th anniversary. Workshops and materials reached over 200 students. Supported the redesign, testing, and launch of the Amazing Space education website. Efforts included content creation, development of revised and enhanced teacher pages, and synthesizing team feedback for Web developers. Coordinated the Maryland component of the Hubble ERO Pilot Project, with four local schools conducting interdisciplinary STEM research projects with students. The project culminated in a special event for students and families at the Maryland Science Center. Student projects were displayed at the Maryland Science Center from November to December 2009. Participated as a member of a multi-institutional team in the NASA education product review and activity analysis. Contributions included reviewing astrophysics education materials for fit to education standards, grade-level, and NASA SMD science themes. Helped identify gaps in terms of topic and resource type, as well as, gaps in learning progressions as denoted by Project 2061 benchmarks and strand maps. Supported the initial population of the NASA Wavelength Digital Library with astrophysics resources, and the development of learning progressions using NASA data activities. Was a Summer MSPAP Reader and Scorer for grades three and five from 1998 to 2001. Applied rubrics to score state-wide student test responses in writing, language usage, math, science, and reading. Education Specialist Company Name Provide expertise in the development of astrophysics-themed education materials, workshops, and programs. NASA's Universe of Learning & Hubble Education Program) Align materials to national education standards and frameworks. NGSS, Common Core, AAAS Project 2061, NCTM, NRC's NSES standards) Develop and organize content for multiple organizational websites. Amazing Space, OPO site, STEM projects site, Hubble 25th anniversary site, and HST Cycle grants site). Review astrophysics education and outreach products for clarity, readability, pedagogical appropriateness, and fit to standards. Make recommendations for revisions; as appropriate. Maintain files, records, and databases for the HST Cycle E/PO grants program. Assist with the development of proposals and product plans, evaluation plans, and program outcomes, metrics, and milestones. Collect, synthesize, and apply research on national education trends, policies, and initiatives. Support NASA mission-based reporting activities. Support and/or present at student and family STEM events. Education Master of Education : 2004 Towson University － City , State Elementary Curriculum Development Bachelor of Science : Elementary Education , 1997 Elementary Education Holly Ryer Resume Skills arts, content, Content Development & Management, content creation, Curriculum Development, databases, Dimensions, Event Planning & Coordination, Grants, instruction, logic, materials, math, mathematics, organizational, policies, Program Evaluation, programming, proposals, Proposal Writing, proposal, reading, Maintain files, reporting, Research, Strategic Planning, supervision, teacher, Trend, type, unique, Usability Testing, website, websites, Workshops ","
    CLASSROOM TEACHER
    Summary
    Experienced education professional, with a background in instructional design, seeking opportunities to develop materials, activities, and tools that support the teaching practice and improve educational outcomes for young learners. Nearly 20 years experience working in both in- and out-of-classroom settings; including working with diverse populations in Title I and inclusive learning environments. *Track-record of effectively participating in collaborative, interdisciplinary teams to develop and/or implement student programs, teacher workshops, and outreach events. *Adept in the use of a variety of technologies and applications for tracking and monitoring data, maintaining records, giving presentations, and enhancing learning activities.
    Experience
    Classroom Teacher
    January 2006 to Current     Company Name
    • grades 2, 4 & 5) Provided differentiated learning opportunities via center activities and flex- group instruction.
    • Sought new and unique ways to integrate technology into instruction and learning experiences.
    • Developed and revised district curriculum in technology, mathematics, language arts, and social studies.
    • Represented the school or grade-level on the school improvement, multicultural, technology, and textbook review committees.
    • Collaboratively developed a school-wide, scaffolded framework of learning expectations in a cross-grade-level team.
    • Nine week supervision of a student teacher in the spring of 2005.
    January 2000 to January 2006 Company Name
    Classroom Teacher
    January 1998 to January 2000     Company Name
    • Developed modified materials and lessons beyond the standard the curriculum to meet individual learning needs.
    • Selected and modified instructional strategies, activities, and assessments to accommodate special-needs learners and address multiple modalities of learning.
    • Developed, implemented, and managed individual behavior plans.
    • Implemented the Dimensions of Learning to foster student motivation.
    • Worked with a team on the development of the successful ""Beyond ViewSpace"" proposal to restore NASA EOS funding for ViewSpace Earth science programming and astrophysics visualizations.
    • Also supported the development of successful proposals in response to NASA's Cooperative Agreement Notices for Science Education and Science Education and Public Outreach Forums.
    • Efforts included generating text, diagrams and visuals, outcomes and metrics, program logic models, and research on audience needs.
    • Was the Hubble mission lead on the NASAScience4Girls project for 2010 - 2015.
    • In 2015, facilitated the participation of 18 libraries in 11 states who hosted Hubble-themed student workshops in celebration of the telescopes' 25th anniversary.
    • Workshops and materials reached over 200 students.
    • Supported the redesign, testing, and launch of the Amazing Space education website.
    • Efforts included content creation, development of revised and enhanced teacher pages, and synthesizing team feedback for Web developers.
    • Coordinated the Maryland component of the Hubble ERO Pilot Project, with four local schools conducting interdisciplinary STEM research projects with students.
    • The project culminated in a special event for students and families at the Maryland Science Center.
    • Student projects were displayed at the Maryland Science Center from November to December 2009.
    • Participated as a member of a multi-institutional team in the NASA education product review and activity analysis.
    • Contributions included reviewing astrophysics education materials for fit to education standards, grade-level, and NASA SMD science themes.
    • Helped identify gaps in terms of topic and resource type, as well as, gaps in learning progressions as denoted by Project 2061 benchmarks and strand maps.
    • Supported the initial population of the NASA Wavelength Digital Library with astrophysics resources, and the development of learning progressions using NASA data activities.
    • Was a Summer MSPAP Reader and Scorer for grades three and five from 1998 to 2001.
    • Applied rubrics to score state-wide student test responses in writing, language usage, math, science, and reading.
    Education Specialist
    Company Name
    • Provide expertise in the development of astrophysics-themed education materials, workshops, and programs.
    • NASA's Universe of Learning & Hubble Education Program) Align materials to national education standards and frameworks.
    • NGSS, Common Core, AAAS Project 2061, NCTM, NRC's NSES standards) Develop and organize content for multiple organizational websites.
    • Amazing Space, OPO site, STEM projects site, Hubble 25th anniversary site, and HST Cycle grants site).
    • Review astrophysics education and outreach products for clarity, readability, pedagogical appropriateness, and fit to standards.
    • Make recommendations for revisions; as appropriate.
    • Maintain files, records, and databases for the HST Cycle E/PO grants program.
    • Assist with the development of proposals and product plans, evaluation plans, and program outcomes, metrics, and milestones.
    • Collect, synthesize, and apply research on national education trends, policies, and initiatives.
    • Support NASA mission-based reporting activities.
    • Support and/or present at student and family STEM events.
    Education
    Master of Education : 2004 Towson University － City , State Elementary Curriculum Development
    Bachelor of Science : Elementary Education , 1997 Elementary Education Holly Ryer Resume
    Skills
    arts, content, Content Development & Management, content creation, Curriculum Development, databases, Dimensions, Event Planning & Coordination, Grants, instruction, logic, materials, math, mathematics, organizational, policies, Program Evaluation, programming, proposals, Proposal Writing, proposal, reading, Maintain files, reporting, Research, Strategic Planning, supervision, teacher, Trend, type, unique, Usability Testing, website, websites, Workshops
    " 27524018,TEACHER,"administrative, arts, basic, Coach, Customer service, Inspect, instruction, inventory, laundry, transport materials, meal prep, personnel, Read, safety, scheduling, shipping, supervision, teaching","Ph.D.: Homeland Security Policy and Coordination, Walden University, Master of Arts: Homeland Security, American Military University, Bachelor of Science: Liberal Studies, Iowa State University","Assistant teacher, Delivery Driver, CLUB 66 before and after school teacher, Disaster Service Specialist, Preschool Teacher"," ASSISTANT TEACHER Career Focus I am looking into changing careers and establishing a career.  I have had a wide variety of jobs including summer camp counselor, fitness instructor, visitation specialist, child care, delivery driving, coach, and disaster specialist.  I am looking for a full-time position. Core Qualifications CDL A Private pilot license clean MVR computer literate, strong understanding of window's products can type 40 wpm strong work ethic demonstrated ability to inspire and motivate others  Education and Training Ph.D. : Homeland Security Policy and Coordination Walden University － City , State I finished all course work.  Need to do two residencies and finish up dissertation. 2011 Master of Arts : Homeland Security American Military University － City , State GPA: 3.0 2009 Bachelor of Science : Liberal Studies Iowa State University － City , State  Member of the ISU Flying Cyclones Accomplishments Child Care: I researched and earned a grant that allowed the child care to buy more healthy alternatives to teaching the children about being healthy such as being able to plant a garden and using the food from that garden to provide lunch, and to buy physical education equipment. Disaster services: I have been able to recruit and train volunteers to respond to national level of disasters.  I used time management to oversee volunteers in 18 counties, while being able to dispatch volunteers across the state to respond to local disasters ​ ​ Work Experience 03/2016 to 05/2016 Assistant teacher Company Name － City , State Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books. Dress children and change diapers. Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention. Instruct children in health and personal habits, such as eating, resting, and toilet habits. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Maintain a safe play environment. Observe and monitor children's play activities. Organize and store toys and materials to ensure order in activity areas. Perform general personnel functions, such as supervision, training, and scheduling. Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens. Read to children and teach them simple painting, drawing, handicrafts, and songs. Sanitize toys and play equipment. Support children's emotional and social development, encouraging understanding of others and positive self-concepts. 07/2015 to 02/2016 Delivery Driver Company Name － City , State Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards. Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in properworking condition. Load and unload trucks, vans, or automobiles. Obey traffic laws and follow established traffic and transportation procedures. Present bills and receipts and collect payments for goods delivered or loaded. Read maps and follow written or verbal geographic directions. Report any mechanical problems encountered with vehicles. Turn in receipts and money received from deliveries. Verify the contents of inventory loads against shipping papers. 08/2014 to 02/2016 CLUB 66 before and after school teacher Company Name － City , State   Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. •  Attend staff meetings, and serve on committees as required. •  Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. •  Attend to children's basic needs by feeding them, dressing them, and changing their diapers. •  Demonstrate activities to children. •  Establish and enforce rules for behavior, and procedures for maintaining order. •  Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. •  Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. •  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. •  Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities. •  Prepare materials and classrooms for class activities. •  Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. •  Read books to entire classes or to small groups. •  Serve meals and snacks in accordance with nutritional guidelines. 08/2011 to 09/2013 Disaster Service Specialist Company Name － City , State Oversee disaster services for 18 counties  supervised over 100 volunteers recruited and trained volunteers to respond to local and national level disasters served as a liaison in the Emergency Operation Center administrative work office work community events 08/2004 to 10/2010 Preschool Teacher Company Name － City , State Adapt teaching methods and instructional materials to meet students' varying needs and interests. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Demonstrate activities to children. Enforce all administration policies and rules governing students. Establish and enforce rules for behavior, and procedures for maintaining order. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Meet with other professionals to discuss individual students' needs and progress. Observe and evaluate children's performance, behavior, social development, and physical health. Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities. Prepare materials and classrooms for class activities. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms. Read books to entire classes or to small groups. Select, store, order, issue, and inventory classroom equipment, materials, and supplies. Serve meals and snacks in accordance with nutritional guidelines. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Teach proper eating habits and personal hygiene. Skills administrative, arts,  basic, Coach, Customer service,  Inspect, instruction, inventory, laundry, transport materials,  meal prep, personnel, Read, safety, scheduling, shipping, supervision, teaching,  ","
    ASSISTANT TEACHER
    Career Focus
    I am looking into changing careers and establishing a career.  I have had a wide variety of jobs including summer camp counselor, fitness instructor, visitation specialist, child care, delivery driving, coach, and disaster specialist.  I am looking for a full-time position.
    Core Qualifications
    • CDL A
    • Private pilot license
    • clean MVR
    • computer literate, strong understanding of window's products
    • can type 40 wpm
    • strong work ethic
    • demonstrated ability to inspire and motivate others 
    Education and Training
    Ph.D. : Homeland Security Policy and Coordination Walden University － City , State I finished all course work.  Need to do two residencies and finish up dissertation.
    2011
    Master of Arts : Homeland Security American Military University － City , State GPA: 3.0
    2009
    Bachelor of Science : Liberal Studies Iowa State University － City , State  Member of the ISU Flying Cyclones
    Accomplishments
    Child Care: I researched and earned a grant that allowed the child care to buy more healthy alternatives to teaching the children about being healthy such as being able to plant a garden and using the food from that garden to provide lunch, and to buy physical education equipment.
    Disaster services: I have been able to recruit and train volunteers to respond to national level of disasters.  I used time management to oversee volunteers in 18 counties, while being able to dispatch volunteers across the state to respond to local disasters
    ​
    ​
    Work Experience
    03/2016 to 05/2016
    Assistant teacher Company Name － City , State

    • Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
    • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
    • Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
    • Dress children and change diapers.
    • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
    • Instruct children in health and personal habits, such as eating, resting, and toilet habits.
    • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
    • Maintain a safe play environment.
    • Observe and monitor children's play activities.
    • Organize and store toys and materials to ensure order in activity areas.
    • Perform general personnel functions, such as supervision, training, and scheduling.
    • Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
    • Read to children and teach them simple painting, drawing, handicrafts, and songs.
    • Sanitize toys and play equipment.
    • Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
    07/2015 to 02/2016
    Delivery Driver Company Name － City , State
    • Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.
    • Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in properworking condition.
    • Load and unload trucks, vans, or automobiles.
    • Obey traffic laws and follow established traffic and transportation procedures.
    • Present bills and receipts and collect payments for goods delivered or loaded.
    • Read maps and follow written or verbal geographic directions.
    • Report any mechanical problems encountered with vehicles.
    • Turn in receipts and money received from deliveries.
    • Verify the contents of inventory loads against shipping papers.
    08/2014 to 02/2016
    CLUB 66 before and after school teacher Company Name － City , State   Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. •  Attend staff meetings, and serve on committees as required. •  Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. •  Attend to children's basic needs by feeding them, dressing them, and changing their diapers. •  Demonstrate activities to children. •  Establish and enforce rules for behavior, and procedures for maintaining order. •  Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. •  Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. •  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. •  Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities. •  Prepare materials and classrooms for class activities. •  Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. •  Read books to entire classes or to small groups. •  Serve meals and snacks in accordance with nutritional guidelines.
    08/2011 to 09/2013
    Disaster Service Specialist Company Name － City , State
    • Oversee disaster services for 18 counties 
    • supervised over 100 volunteers
    • recruited and trained volunteers to respond to local and national level disasters
    • served as a liaison in the Emergency Operation Center
    • administrative work
    • office work
    • community events
    08/2004 to 10/2010
    Preschool Teacher Company Name － City , State
    • Adapt teaching methods and instructional materials to meet students' varying needs and interests.
    • Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.
    • Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
    • Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
    • Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
    • Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs.
    • Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
    • Demonstrate activities to children.
    • Enforce all administration policies and rules governing students.
    • Establish and enforce rules for behavior, and procedures for maintaining order.
    • Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.
    • Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.
    • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
    • Meet with other professionals to discuss individual students' needs and progress.
    • Observe and evaluate children's performance, behavior, social development, and physical health.
    • Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills.
    • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
    • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
    • Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities.
    • Prepare materials and classrooms for class activities.
    • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
    • Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.
    • Read books to entire classes or to small groups.
    • Select, store, order, issue, and inventory classroom equipment, materials, and supplies.
    • Serve meals and snacks in accordance with nutritional guidelines.
    • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
    • Teach proper eating habits and personal hygiene.
    Skills
    administrative, arts,  basic, Coach, Customer service,  Inspect, instruction, inventory, laundry, transport materials,  meal prep, personnel, Read, safety, scheduling, shipping, supervision, teaching, 
    " 27798860,TEACHER,"AutoCAD, Microsoft Office, Autodesk Civil 3D, GIS, HVAC Design, Autodesk Inventor Pro, Autodesk Revit, Windows 7/XP/2000, Android, MS-DOS, Pro/E, Solidworks, Lidar data, Microstation, MathCAD, CAD/CAM, Fortran, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe Acrobat, Adobe Flash, Adobe Photoshop, HTML, CSS, Wordpress","Master of Education : Leadership, Bachelor of Science : Mechanical Engineering, Associate of Applied Science : Drafting and Design Technology","Engineering Teacher, Civil CAD Supervisor, Adjunct Instructor, Program Chair, Civil Project Engineer, Civil CAD Designer, Mechanical HVAC Engineer, Co-op Mechanical Engineer, Architectural Draftsman"," ENGINEERING TEACHER Professional Summary To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization. Core Qualifications Proficiency in AutoCAD Computer proficient Microsoft Office Autodesk Civil 3D GIS Construction cost estimating HVAC Design Autodesk Inventor Pro Autodesk Revit Experience Engineering Teacher 09/2014 to Current Company Name City , State Update lesson plans each semester to stay relevant in the field of engineering and technology. Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension. Integrate creative learning strategies for students who are learning engineering design project presentations. Provide students with hands-on CAD software activities and an overall concept of engineering and technology. Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects. Attend a variety of ongoing professional development workshops centered on learning goals. Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path. Civil CAD Supervisor 10/2013 to 09/2014 Company Name City , State Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D. Supervised the CAD drafting department with design projects to ensure quality control and manage production. Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects. Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project. Adjunct Instructor 08/2013 to Current Company Name City , State Teach students the basic understanding of blueprint reading and sketching for welding and machining math. Develop and implement an effective unit lesson plans. Provide weekly grade reports for each student to encourage them to achieve in their course study. Utilize successful learning strategies that promote student engagement. Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction. Program Chair 10/2010 to 10/2012 Company Name City , State Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information. Notified the Dean concerning student engagement and retention issues. Assisted the Dean in determining classroom equipments for capital budgeting. Analysis student course planning reviews and class schedules for each faculty member. Developed and implemented student retention strategies. Oversaw training and supervision for faculty performance. Involved with the hiring process for screened and interviewed new candidates. Participated in professional advisory committee meetings. Motivated students to actively participate in all aspects of educational process. Maintained teaching assignments as scheduled. Setup and maintained grade book throughout each course. Provided weekly feedback to students with grade reports and attendance reports. Documented the high risk student with advisories and recorded in the school's academic database. Civil Project Engineer 05/2005 to 09/2010 Company Name City , State Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval. Coordinated projects with external clients, architects, surveyors, and public agencies. Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent. Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals, and analyzed geotechnical reports for civil engineering and subdivision projects. Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop. Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills. Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs. Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase. Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects. Civil CAD Designer 03/2003 to 05/2005 Company Name City , State Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop. Provided pipe works and terrain surface, contour, and volume calculation for project engineers. Exported / imported survey GPS collection data for construction stakeout and topographic layouts. Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business. Introduced AutoLisp programming to enhance their AutoCAD skills. Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness. Mechanical HVAC Engineer 08/2000 to 05/2001 Company Name City , State Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction. Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality. Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation. Attended Trane and Carrier HVAC seminars for product knowledge in-depth training. Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work. Co-op Mechanical Engineer 01/1997 to 12/2000 Company Name City , State Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers. Drafted and designed the mechanical electrical and plumbing plans with AutoCAD. Drafted and designed electrical lighting layouts. Sized the domestic water and condensate lines to adhere plumbing codes. Scheduled roof top and make-up air units according to the specifications. Collaborated with electrical engineers for building design impact and discrepancies. Architectural Draftsman 01/1992 to 12/1997 Company Name City , State Drafted and designed architectural plans and prepared project specifications. Designed elevation views, wall section details, building section details, schedules, and typical drawing details. Prepared shop drawings. Review plans to comply with ADA and building code. Attended clients meetings for scope of work. Drafted and designed structural and civil construction plans. Coordinated with MEP engineers, civil engineers, and structural engineers. Field measured and inspected site work during construction phase and revised architectural plans as needed. Education Master of Education : Leadership 01/2014 Northcentral University City , State Leadership Bachelor of Science : Mechanical Engineering 05/2000 The University of Texas City , State Mechanical Engineering Associate of Applied Science : Drafting and Design Technology 06/1992 Texas State Technical College City , State Drafting and Design Technology High School Diploma 05/1988 Edinburg High School Independent School District Professional Affiliations Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD. Work History Company Name Skills Operating systems: Windows 7/XP/2000, Android, and MS-DOS *Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data, Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress. ","
    ENGINEERING TEACHER
    Professional Summary
    To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization.
    Core Qualifications
    • Proficiency in AutoCAD
    • Computer proficient
    • Microsoft Office
    • Autodesk Civil 3D
    • GIS
    • Construction cost estimating
    • HVAC Design
    • Autodesk Inventor Pro
    • Autodesk Revit

    Experience
    Engineering Teacher 09/2014 to Current Company Name City , State
    • Update lesson plans each semester to stay relevant in the field of engineering and technology.
    • Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension.
    • Integrate creative learning strategies for students who are learning engineering design project presentations.
    • Provide students with hands-on CAD software activities and an overall concept of engineering and technology.
    • Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects.
    • Attend a variety of ongoing professional development workshops centered on learning goals.
    • Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path.
    Civil CAD Supervisor 10/2013 to 09/2014 Company Name City , State
    • Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D.
    • Supervised the CAD drafting department with design projects to ensure quality control and manage production.
    • Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects.
    • Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project.
    Adjunct Instructor 08/2013 to Current Company Name City , State
    • Teach students the basic understanding of blueprint reading and sketching for welding and machining math.
    • Develop and implement an effective unit lesson plans.
    • Provide weekly grade reports for each student to encourage them to achieve in their course study.
    • Utilize successful learning strategies that promote student engagement.
    • Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction.
    Program Chair 10/2010 to 10/2012 Company Name City , State
    • Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information.
    • Notified the Dean concerning student engagement and retention issues.
    • Assisted the Dean in determining classroom equipments for capital budgeting.
    • Analysis student course planning reviews and class schedules for each faculty member.
    • Developed and implemented student retention strategies.
    • Oversaw training and supervision for faculty performance.
    • Involved with the hiring process for screened and interviewed new candidates.
    • Participated in professional advisory committee meetings.
    • Motivated students to actively participate in all aspects of educational process.
    • Maintained teaching assignments as scheduled.
    • Setup and maintained grade book throughout each course.
    • Provided weekly feedback to students with grade reports and attendance reports.
    • Documented the high risk student with advisories and recorded in the school's academic database.
    Civil Project Engineer 05/2005 to 09/2010 Company Name City , State
    • Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval.
    • Coordinated projects with external clients, architects, surveyors, and public agencies.
    • Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent.
    • Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals, and analyzed geotechnical reports for civil engineering and subdivision projects.
    • Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop.
    • Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills.
    • Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs.
    • Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase.
    • Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects.
    Civil CAD Designer 03/2003 to 05/2005 Company Name City , State
    • Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop.
    • Provided pipe works and terrain surface, contour, and volume calculation for project engineers.
    • Exported / imported survey GPS collection data for construction stakeout and topographic layouts.
    • Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business.
    • Introduced AutoLisp programming to enhance their AutoCAD skills.
    • Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness.
    Mechanical HVAC Engineer 08/2000 to 05/2001 Company Name City , State
    • Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction.
    • Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality.
    • Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation.
    • Attended Trane and Carrier HVAC seminars for product knowledge in-depth training.
    • Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work.
    Co-op Mechanical Engineer 01/1997 to 12/2000 Company Name City , State
    • Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers.
    • Drafted and designed the mechanical electrical and plumbing plans with AutoCAD.
    • Drafted and designed electrical lighting layouts.
    • Sized the domestic water and condensate lines to adhere plumbing codes.
    • Scheduled roof top and make-up air units according to the specifications.
    • Collaborated with electrical engineers for building design impact and discrepancies.
    Architectural Draftsman 01/1992 to 12/1997 Company Name City , State
    • Drafted and designed architectural plans and prepared project specifications.
    • Designed elevation views, wall section details, building section details, schedules, and typical drawing details.
    • Prepared shop drawings.
    • Review plans to comply with ADA and building code.
    • Attended clients meetings for scope of work.
    • Drafted and designed structural and civil construction plans.
    • Coordinated with MEP engineers, civil engineers, and structural engineers.
    • Field measured and inspected site work during construction phase and revised architectural plans as needed.
    Education
    Master of Education : Leadership 01/2014 Northcentral University City , State Leadership
    Bachelor of Science : Mechanical Engineering 05/2000 The University of Texas City , State Mechanical Engineering
    Associate of Applied Science : Drafting and Design Technology 06/1992 Texas State Technical College City , State Drafting and Design Technology
    High School Diploma 05/1988 Edinburg High School Independent School District
    Professional Affiliations
    Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD.
    Work History
    Company Name
    Skills
    Operating systems: Windows 7/XP/2000, Android, and MS-DOS *Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data, Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress.
    " 14445309,ADVOCATE,"Training, Liaison, Federal Government, Public Policy","Georgia State University, Juris Doctor, Johannes Kepler University, International Arbitration, Evangel University, Bachelor of Arts in Government and Communications","Advocate, United States Foreign Service Officer, Volunteer Public Advocate/Attorney, Exceptional Family Member Services"," ADVOCATE Professional Summary Conscientious attorney with experience in government relations, educational law and advocacy for families with special needs children, two years practice in health law and public policy for military families, two years federal government experience in human rights and foreign affairs with the U.S. Department of State Core Qualifications KEY QUALIFICATIONS Member of Maryland Bar Statutory Public Policy Foreign Affairs Human Rights Law Diplomacy Government Relations Special Education Law Health Law Statutory Procedure Multi-task management Experience Advocate , 01/2011 to 01/2013 Company Name － City , State Represented the needs of military families with policy makers and national organizations regarding legislation and programs for military special needs dependent children Assisted families with navigating military health care insurance, Strategized with parents concerning individual education plans, 504 documents and educational behavioral plans Led the first Military Family Leadership Institute training on Fort Meade and t aught parent seminars on effective communication and advocacy Trained professionals statewide concerning military culture and customs Represented the Maryland Coalition on the Maryland Military Child State Education Committee Board, the DC area Inter-service Family Action Board, The Kimbrough Military Treatment Patient Family Action Council and the National Military Officer Association of America Spouse Advisory Panel United States Foreign Service Officer , 01/2003 to 01/2005 Company Name － City , State Student , Department of State, Foreign Service Institute Studied German language and culture Studied Europe and German/American Relations and American/ EU relations Presented in depth study of German Contemporary Issues Learned European history and culture to include Western Europe, Eastern Europe and the Balkans F oreign Affairs Officer, Department of State, International Religious Freedom Office In charge of monitoring religious freedom in Africa Edited and added to the Annual Congressional Religious Freedom Report concerning religious intolerance in Western and Sub-Saharan Africa Met with International Non-Governmental Organizations regarding religious freedom and atrocities against religious minorities Coordinated with U.S. embassies to investigate religious persecution in Africa, worked in partnership with other State Department bureaus and country desk officers to ensure religious freedom for Africans Staff Assistant , Department of State, Political/ Military Bureau Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau Reported directly for the Office of the Assistant Secretary Provided technical guidance and deadlines to a bureau of ten office directors and 300 people Set bureau priorities and was project manager for projects tasked to the bureau for and from the Secretary of State, Deputy Secretary, National Security Council and Undersecretary Ensured timeliness and accuracy of classified documents and sensitive communications, made certain documents were properly classified Managed bureau contributions to overseas briefing books for the Vice President, Secretary of State and Deputy Secretary of State, Liaison with Legislative Affairs Bureau for the bureau's responses to Congressional inquiries Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau Supervised nine interns, trained incoming staff assistants and managed scheduling of intern hours Volunteer Public Advocate/Attorney, Exceptional Family Member Services , 01/1997 to 01/2002 Company Name － City , State Provided legal representation to families with special needs children regarding education services Negotiated Individual Education Plans and 504 documents Interpreted and applied federal statutory requirements and administrative regulations for clients before school administrative hearings Drafted appropriate goals for education plans Education Juris Doctor Georgia State University － City , State , US Georgia State University (GSU) College of Law, Jurist Doctor, Atlanta, GA International law and arbitration Johannes Kepler University, School of Law － City , Austria Johannes Kepler University, School of Law, International Arbitration, completed with honors Bachelor of Arts : Government and Communications Evangel University － City , State , US Professional Affiliations Maryland Bar Accomplishments Austria, with honors Springfield, MO, Summa cum Laude Evangel University Alumni Social Science Regent Award Recipient Skills Training, Liaison, Federal Government, Public Policy ","
    ADVOCATE
    Professional Summary

    Conscientious attorney with experience in government relations, educational law and advocacy for families with special needs children, two years practice in health law and public policy for military families, two years federal government experience in human rights and foreign affairs with the U.S. Department of State

    Core Qualifications

    KEY QUALIFICATIONS

    • Member of Maryland Bar
    • Statutory Public Policy
    • Foreign Affairs
    • Human Rights Law Diplomacy
    • Government Relations
    • Special Education Law
    • Health Law
    • Statutory Procedure
    • Multi-task management
    Experience
    Advocate , 01/2011 to 01/2013 Company Name － City , State
    • Represented the needs of military families with policy makers and national organizations regarding legislation and programs for military special needs dependent children
    • Assisted families with navigating military health care insurance,
    • Strategized with parents concerning individual education plans, 504 documents and educational behavioral plans
    • Led the first Military Family Leadership Institute training on Fort Meade and t aught parent seminars on effective communication and advocacy
    • Trained professionals statewide concerning military culture and customs
    • Represented the Maryland Coalition on the Maryland Military Child State Education Committee Board, the DC area Inter-service Family Action Board, The Kimbrough Military Treatment Patient Family Action Council and the National Military Officer Association of America Spouse Advisory Panel
    United States Foreign Service Officer , 01/2003 to 01/2005 Company Name － City , State

    Student , Department of State, Foreign Service Institute

    • Studied German language and culture
    • Studied Europe and German/American Relations and American/ EU relations
    • Presented in depth study of German Contemporary Issues
    • Learned European history and culture to include Western Europe, Eastern Europe and the Balkans

    F oreign Affairs Officer, Department of State, International Religious Freedom Office

    • In charge of monitoring religious freedom in Africa
    • Edited and added to the Annual Congressional Religious Freedom Report concerning religious intolerance in Western and Sub-Saharan Africa
    • Met with International Non-Governmental Organizations regarding religious freedom and atrocities against religious minorities
    • Coordinated with U.S. embassies to investigate religious persecution in Africa, worked in partnership with other State Department bureaus and country desk officers to ensure religious freedom for Africans

    Staff Assistant , Department of State, Political/ Military Bureau

    • Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau
    • Reported directly for the Office of the Assistant Secretary
    • Provided technical guidance and deadlines to a bureau of ten office directors and 300 people
    • Set bureau priorities and was project manager for projects tasked to the bureau for and from the Secretary of State, Deputy Secretary, National Security Council and Undersecretary
    • Ensured timeliness and accuracy of classified documents and sensitive communications, made certain documents were properly classified
    • Managed bureau contributions to overseas briefing books for the Vice President, Secretary of State and Deputy Secretary of State,
    • Liaison with Legislative Affairs Bureau for the bureau's responses to Congressional inquiries
    • Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau
    • Supervised nine interns, trained incoming staff assistants and managed scheduling of intern hours
    Volunteer Public Advocate/Attorney, Exceptional Family Member Services , 01/1997 to 01/2002 Company Name － City , State
    • Provided legal representation to families with special needs children regarding education services
    • Negotiated Individual Education Plans and 504 documents
    • Interpreted and applied federal statutory requirements and administrative regulations for clients before school administrative hearings
    • Drafted appropriate goals for education plans
    Education
    Juris Doctor Georgia State University － City , State , US

    Georgia State University (GSU) College of Law, Jurist Doctor, Atlanta, GA

    International law and arbitration Johannes Kepler University, School of Law － City , Austria

    Johannes Kepler University, School of Law, International Arbitration, completed with honors

    Bachelor of Arts : Government and Communications Evangel University － City , State , US
    Professional Affiliations

    Maryland Bar

    Accomplishments
    • Austria, with honors
    • Springfield, MO, Summa cum Laude
    • Evangel University Alumni Social Science Regent Award Recipient
    Skills

    Training, Liaison, Federal Government, Public Policy

    " 35474904,ADVOCATE,"Microsoft Word, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Customer Service, Data Entry, Problem Resolution, Research, Communication, Decision Making, Human Resource Management, Business Administration","Argosy University, Business Administration Human Resources, Penn Foster University, Paralegal Studies, National Beauty College, Cosmetology, W.W. Samuell High School, Business and Cosmetology","Advocate, CSR II, Business Banker, Life Enrichment Coordinator/Marketing Coordinator"," ADVOCATE Summary In-depth knowledge of taking orders, compute charges, and administer billing or payments. * Hands-on experience in reviewing, updating or making changes to customer accounts. * Track record of listening and responding to customers' needs and concerns. * Able to handle returns and complaints effectively. * Demonstrated ability to record details of client contacts and service history. * Proven ability to determine answers and solutions quickly. * Special talent for handling irate and angry customers. * Proven written and oral communication skills * Proficient in managing business correspondence * Ability to organize personal work priorities * Knowledge of filing and updating records * Ability to work independently and as part of a team * Excellent organizational skills * Expert in handling office equipment * Internet savvy with a proven expertise in using MS Office applications * Excellent customer service orientation * Special talent for researching and analyzing data effectively * Exceptional attention to detail with proven interpersonal skills Skills Microsoft Word Microsoft Office Microsoft Outlook Microsoft Power Point Microsoft Excel Mostly Microsoft Excel and Microsoft Word Experience 10/2016 to Current Advocate Company Name － City , State Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Provide education and status on previously submitted pre-authorizations or pre-determination requests Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance 06/2015 to 10/2016 CSR II Company Name － City , State Received an award of excellent customer service Received ""Year of service Award"" Received 5 year award Received employee of the month twice with Brookdale Senior Living Received ""Consultant Sales Award"" Received employee recognition 6 months in a row along with a trophy of excellence and 6 other trophies with JP Morgan Chase. I was a Top Performer for 2014. 10/2013 to 06/2015 Business Banker Company Name － City , State As a Business Banker I provided guidance and assistance to business owners in managing their accounts. I manage quality assurance, problem resolution, and a lot of data entry. Worked a lot with numbers. I am a Peer Coach in which I help train, guide, and motivate new hires. Responsible for ensuring the client experience is world class and that interactions/issues are resolved accurately and expediently. Handle client email/phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems in order to assist the client and manage escalated issues. Use a high level of client service skills in order to defuse potentially difficult and/or upset customers with complex issues. Took the initiative to create escalation of any issue that cannot be resolved within the anticipated service level or one that creates risk or exposure for the customer or the bank. Identify trends within the escalated emails/issues that lead to improvement opportunities in policies/procedures processes. Utilize time at work efficiently to meet or exceed production goals as outlined in the metrics scorecard. Consistently perform follow up to ensure customer satisfaction and to validate the accuracy of work. Was required to assist department in meeting and exceeding SLA's by handling other functions when volumes fluctuate. Research and resolve complex client's issues by working in partnership with partner groups. Types of cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance and billing inquiries. Support field Business Relationship Managers in the successful servicing of customers. Investigate electronic transactions for successful resolution. Use multiple systems and internal resources to resolve issues. Increase customer satisfaction through excellent communication and follow up. Document issues and record resolutions for the firm's system of record. Acted independently within policy to assist customers and internal partners and escalate in cases where the policy is preventing us from delivering the right client experience. Demonstrate sound decision making skills to protect the firm's interest while providing a superior customer experience. 04/2004 to 09/2013 Life Enrichment Coordinator/Marketing Coordinator Company Name － City , State Designed a creative and exciting life enrichment program to meet the individual needs and interests of the community. Plan monthly calendar for the community. Participated in discharge planning with the other members of the management team. Coordinated the transportation, monitored budget, equipment, and supplies through Microsoft Excel. Provided guidance and acted as a resource to staff on the importance of life enrichment. Ensured that programs met all state, federal, local regulations. Coordinate quarterly events at the community. Developed and maintained contact with community agencies and supervise volunteers. Coordinated move-ins and move-outs. Coordinated the Welcome Committee. Lots of Data Entry through Microsoft Excel and filing. Education and Training 2018 Business Administration Human Resources Argosy University Business Administration Human Resources 2001 Paralegal Studies Penn Foster University Paralegal Studies 1997 Cosmetology College National Beauty College 1996 High School Diploma : Business and Cosmetology W.W. Samuell High School Business and Cosmetology Skills adding machines, Balance, billing, bonds, budget, Business Administration, calculators, cashier, clerical, Coach, excellent communication, Consultant, client, customer satisfaction, excellent customer service, Data Entry, decision making, discharge planning, email, filing, financial, funds, Human Resource, managing, Microsoft Excel, exchange, mail, money, Microsoft Office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, photography, Policies, problem resolution, processes, purchasing, quality assurance, receiving, maintain records, Research, Sales, SLA, sound, phone, transportation, treasury, type, typing, written ","
    ADVOCATE
    Summary
    In-depth knowledge of taking orders, compute charges, and administer billing or payments. * Hands-on experience in reviewing, updating or making changes to customer accounts. * Track record of listening and responding to customers' needs and concerns. * Able to handle returns and complaints effectively. * Demonstrated ability to record details of client contacts and service history. * Proven ability to determine answers and solutions quickly. * Special talent for handling irate and angry customers. * Proven written and oral communication skills * Proficient in managing business correspondence * Ability to organize personal work priorities * Knowledge of filing and updating records * Ability to work independently and as part of a team * Excellent organizational skills * Expert in handling office equipment * Internet savvy with a proven expertise in using MS Office applications * Excellent customer service orientation * Special talent for researching and analyzing data effectively * Exceptional attention to detail with proven interpersonal skills
    Skills
    • Microsoft Word
    • Microsoft Office
    • Microsoft Outlook
    • Microsoft Power Point
    • Microsoft Excel
    • Mostly Microsoft Excel and Microsoft Word
    Experience
    10/2016 to Current
    Advocate Company Name － City , State
    Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
    Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
    Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
    Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
    Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
    Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
    Provide education and status on previously submitted pre-authorizations or pre-determination requests
    Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
    06/2015 to 10/2016
    CSR II Company Name － City , State
    • Received an award of excellent customer service Received ""Year of service Award"" Received 5 year award Received employee of the month twice with Brookdale Senior Living Received ""Consultant Sales Award"" Received employee recognition 6 months in a row along with a trophy of excellence and 6 other trophies with JP Morgan Chase.
    • I was a Top Performer for 2014.
    10/2013 to 06/2015
    Business Banker Company Name － City , State
    • As a Business Banker I provided guidance and assistance to business owners in managing their accounts.
    • I manage quality assurance, problem resolution, and a lot of data entry.
    • Worked a lot with numbers.
    • I am a Peer Coach in which I help train, guide, and motivate new hires.
    • Responsible for ensuring the client experience is world class and that interactions/issues are resolved accurately and expediently.
    • Handle client email/phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems in order to assist the client and manage escalated issues.
    • Use a high level of client service skills in order to defuse potentially difficult and/or upset customers with complex issues.
    • Took the initiative to create escalation of any issue that cannot be resolved within the anticipated service level or one that creates risk or exposure for the customer or the bank.
    • Identify trends within the escalated emails/issues that lead to improvement opportunities in policies/procedures processes.
    • Utilize time at work efficiently to meet or exceed production goals as outlined in the metrics scorecard.
    • Consistently perform follow up to ensure customer satisfaction and to validate the accuracy of work.
    • Was required to assist department in meeting and exceeding SLA's by handling other functions when volumes fluctuate.
    • Research and resolve complex client's issues by working in partnership with partner groups.
    • Types of cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance and billing inquiries.
    • Support field Business Relationship Managers in the successful servicing of customers.
    • Investigate electronic transactions for successful resolution.
    • Use multiple systems and internal resources to resolve issues.
    • Increase customer satisfaction through excellent communication and follow up.
    • Document issues and record resolutions for the firm's system of record.
    • Acted independently within policy to assist customers and internal partners and escalate in cases where the policy is preventing us from delivering the right client experience.
    • Demonstrate sound decision making skills to protect the firm's interest while providing a superior customer experience.
    04/2004 to 09/2013
    Life Enrichment Coordinator/Marketing Coordinator Company Name － City , State
    • Designed a creative and exciting life enrichment program to meet the individual needs and interests of the community.
    • Plan monthly calendar for the community.
    • Participated in discharge planning with the other members of the management team.
    • Coordinated the transportation, monitored budget, equipment, and supplies through Microsoft Excel.
    • Provided guidance and acted as a resource to staff on the importance of life enrichment.
    • Ensured that programs met all state, federal, local regulations.
    • Coordinate quarterly events at the community.
    • Developed and maintained contact with community agencies and supervise volunteers.
    • Coordinated move-ins and move-outs.
    • Coordinated the Welcome Committee.
    • Lots of Data Entry through Microsoft Excel and filing.
    Education and Training
    2018
    Business Administration Human Resources Argosy University Business Administration Human Resources
    2001
    Paralegal Studies Penn Foster University Paralegal Studies
    1997
    Cosmetology College National Beauty College
    1996
    High School Diploma : Business and Cosmetology W.W. Samuell High School Business and Cosmetology
    Skills
    adding machines, Balance, billing, bonds, budget, Business Administration, calculators, cashier, clerical, Coach, excellent communication, Consultant, client, customer satisfaction, excellent customer service, Data Entry, decision making, discharge planning, email, filing, financial, funds, Human Resource, managing, Microsoft Excel, exchange, mail, money, Microsoft Office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, photography, Policies, problem resolution, processes, purchasing, quality assurance, receiving, maintain records, Research, Sales, SLA, sound, phone, transportation, treasury, type, typing, written
    " 37348041,ADVOCATE,"Conflict Resolution, Team Building, Mentoring, Coaching, New-Hire Orientation, Personality Assessments, Training and Development, Leadership Development, Performance Appraisals, benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops","University of Phoenix, Human Resource Management, Bachelor of Science, Villanova University, , ","Advocate, Veteran Affairs Specialist, Employment Representative, Training Coordinator"," ADVOCATE Summary Seeking a part time or prn generalist position in Human Resource. Conflict Resolution Team Building Mentoring and Coaching New-Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills Experience Advocate 01/2012 to Current Company Name City , State NF/SG Healthcare for Homeless Veterans Program Coach, mentor, and develop 100 clients, with resume assistance, career counseling, complaints, and problems. Develop, manage and evaluate training and organizational effectiveness strategies; that promote the development of a skilled, high-performing, motivated workforce focused on the achievement of company key performance indicators. Develop career plans that fit clients' aptitudes, education levels, physical abilities, and career goals. Serve as internal consultant to all levels of management to identify and resolve issues, such as; employee retention, skill development, professional growth, succession planning, and performance improvement. Partner with business unit leaders and serve as a strategic resource to assess company-wide training and development needs as well as provide recommendations for change. Evaluate, motivate, coach, and counsel 25 peers in the performance of their duties. Veteran Affairs Specialist 01/2011 to 01/2012 Company Name City , State Provided training, education, career counseling, and job placement services to broad range of clients. Participated in group orientation for clients to promote the development of entry-level and career job opportunities. Administered career scope assessment tests for 100 clients to identify skill building needs. Attended meetings to obtain information for use in training programs, or to inform management of training program status. Employment Representative 01/2011 to 01/2012 Company Name City , State Presented information, using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures. Provided leadership and guidance to new workers on training resources, materials and aids, to achieve training objectives. Developed and implemented 40 standards and policies, and managed all documentation, information, and multimedia materials; conducted dozens of quality-analysis reviews. Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs. Training Coordinator 01/2000 to 01/2009 Company Name City , State Evaluated training requirements for each division, consulting with department managers, HR and external resources. Managed the process of identifying and addressing employee development opportunities through focus groups, 360-degree assessments, and blended training solutions that include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, and web-based training. Conducted over 100 employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency. Developed document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms. Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files. Evaluated and developed requirements for over 50 diverse operational positions, as well as processes for improved productivity and work center performance. Education Bachelor of Science : Human Resource Management 1 2013 University of Phoenix City , State GPA: GPA: 3.3 Human Resource Management GPA: 3.3 Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey ""Seven Habits of Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate 1 2012 Villanova University City , State Skills benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops Additional Information AWARDS AND RECOGNITION Earned 10 years of dedicated ""Federal Government Service Award"" 2013. Veterans Affairs Award"" Friend of Social Work Award"" 2013 for outstanding performance. Professional Affiliations National Society for Human Resources Management, Member Jacksonville, FL Society for Human Resource Management, Member American Federation of Government Employees, Union Member ","
    ADVOCATE
    Summary
    Seeking a part time or prn generalist position in Human Resource. Conflict Resolution Team Building Mentoring and Coaching New-Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills
    Experience
    Advocate 01/2012 to Current Company Name City , State
    • NF/SG Healthcare for Homeless Veterans Program Coach, mentor, and develop 100 clients, with resume assistance, career counseling, complaints, and problems.
    • Develop, manage and evaluate training and organizational effectiveness strategies; that promote the development of a skilled, high-performing, motivated workforce focused on the achievement of company key performance indicators.
    • Develop career plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
    • Serve as internal consultant to all levels of management to identify and resolve issues, such as; employee retention, skill development, professional growth, succession planning, and performance improvement.
    • Partner with business unit leaders and serve as a strategic resource to assess company-wide training and development needs as well as provide recommendations for change.
    • Evaluate, motivate, coach, and counsel 25 peers in the performance of their duties.
    Veteran Affairs Specialist 01/2011 to 01/2012 Company Name City , State
    • Provided training, education, career counseling, and job placement services to broad range of clients.
    • Participated in group orientation for clients to promote the development of entry-level and career job opportunities.
    • Administered career scope assessment tests for 100 clients to identify skill building needs.
    • Attended meetings to obtain information for use in training programs, or to inform management of training program status.
    Employment Representative 01/2011 to 01/2012 Company Name City , State
    • Presented information, using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures.
    • Provided leadership and guidance to new workers on training resources, materials and aids, to achieve training objectives.
    • Developed and implemented 40 standards and policies, and managed all documentation, information, and multimedia materials; conducted dozens of quality-analysis reviews.
    • Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs.
    Training Coordinator 01/2000 to 01/2009 Company Name City , State
    • Evaluated training requirements for each division, consulting with department managers, HR and external resources.
    • Managed the process of identifying and addressing employee development opportunities through focus groups, 360-degree assessments, and blended training solutions that include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, and web-based training.
    • Conducted over 100 employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency.
    • Developed document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms.
    • Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files.
    • Evaluated and developed requirements for over 50 diverse operational positions, as well as processes for improved productivity and work center performance.
    Education
    Bachelor of Science : Human Resource Management 1 2013 University of Phoenix City , State GPA: GPA: 3.3 Human Resource Management GPA: 3.3
    Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey ""Seven Habits of Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate 1 2012 Villanova University City , State
    Skills
    benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops
    Additional Information
    • AWARDS AND RECOGNITION Earned 10 years of dedicated ""Federal Government Service Award"" 2013. Veterans Affairs Award"" Friend of Social Work Award"" 2013 for outstanding performance.
    Professional Affiliations
    National Society for Human Resources Management, Member Jacksonville, FL Society for Human Resource Management, Member American Federation of Government Employees, Union Member
    " 89508407,ADVOCATE,"Detail-oriented, Effective time management, Strong written and oral communication skills, Strategic thinker, Goal-oriented, Relationship building, CRM Experience, Salesforce software","Liberty University, Special and Elementary Education, Bachelor of Science","Donor Advocate, Team Leader for the Children of the World Choir, Elementary Teacher"," DONOR ADVOCATE Professional Summary Organized professional with a passion to help others. Backed by four years of classroom teaching experience, one year leading an international children's choir and over two years in Donor Relations, I enjoy working with others in an effort to help them feel valued and successful. I am a creative thinker, eager to learn and discover new ways to implement strategies in order to successfully reach others. Skills Detail-oriented Effective time management Strong written and oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate , 08/2017 to 03/2020 Company Name – City , State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems, including Salesforce Team Leader for the Children of the World Choir , 07/2016 to 06/2017 Company Name – City , State Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States Directed multiple concerts per week for the International Children's Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher , 08/2012 to 06/2016 Company Name – City , State Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test Education Bachelor of Science : Special and Elementary Education , 2011 Liberty University - City , State Skills Detail-oriented Effective time management Strong written and oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate , 08/2017 to 03/2020 Company Name – City , State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems, including Salesforce Team Leader for the Children of the World Choir , 07/2016 to 06/2017 Company Name – City , State Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States Directed multiple concerts per week for the International Children's Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher , 08/2012 to 06/2016 Company Name – City , State Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test ","
    DONOR ADVOCATE
    Professional Summary

    Organized professional with a passion to help others. Backed by four years of classroom teaching experience, one year leading an international children's choir and over two years in Donor Relations, I enjoy working with others in an effort to help them feel valued and successful. I am a creative thinker, eager to learn and discover new ways to implement strategies in order to successfully reach others.

    Skills
    • Detail-oriented
    • Effective time management
    • Strong written and oral communication skills
    • Strategic thinker
    • Goal-oriented
    • Relationship building
    • CRM Experience
    • Salesforce software
    Work History
    Donor Advocate , 08/2017 to 03/2020
    Company Name – City , State
    • Responsible for cultivating relationships and managing giving goals of 300 donors
    • Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy
    • Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts
    • Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts
    • Executed a specific plan to retain and upgrade donors
    • Used CRM systems, including Salesforce
    Team Leader for the Children of the World Choir , 07/2016 to 06/2017
    Company Name – City , State
    • Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States
    • Directed multiple concerts per week for the International Children's Choir
    • Routinely coordinated concert details venues
    • Built professional relationships with partners across the United States
    • Responsible for communicating the vision and mission of World Help both on and off stage
    • Ensured safety and welfare of the children during extensive travel
    • Taught dance and instructed children throughout tour
    • Presented information about child sponsorship and humanitarian aid needs during concerts
    Elementary Teacher , 08/2012 to 06/2016
    Company Name – City , State
    • Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities
    • Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons
    • Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners
    • Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time
    • Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals
    • Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test
    Education
    Bachelor of Science : Special and Elementary Education , 2011
    Liberty University - City , State
    Skills
    • Detail-oriented
    • Effective time management
    • Strong written and oral communication skills
    • Strategic thinker
    • Goal-oriented
    • Relationship building
    • CRM Experience
    • Salesforce software
    Work History
    Donor Advocate , 08/2017 to 03/2020
    Company Name – City , State
    • Responsible for cultivating relationships and managing giving goals of 300 donors
    • Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy
    • Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts
    • Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts
    • Executed a specific plan to retain and upgrade donors
    • Used CRM systems, including Salesforce
    Team Leader for the Children of the World Choir , 07/2016 to 06/2017
    Company Name – City , State
    • Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States
    • Directed multiple concerts per week for the International Children's Choir
    • Routinely coordinated concert details venues
    • Built professional relationships with partners across the United States
    • Responsible for communicating the vision and mission of World Help both on and off stage
    • Ensured safety and welfare of the children during extensive travel
    • Taught dance and instructed children throughout tour
    • Presented information about child sponsorship and humanitarian aid needs during concerts
    Elementary Teacher , 08/2012 to 06/2016
    Company Name – City , State
    • Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities
    • Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons
    • Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners
    • Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time
    • Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals
    • Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test
    " 25873425,ADVOCATE,"Public Safety, Administrative Support, Proficient in Lytec, Proficient in GSuite, Patient rights, Data entry, Time management, Problem-solving skills, Decision-making abilities, Crisis intervention, Crisis communication","Bachelor of Science : Psychology, 04/2017, East Stroudsburg University, High School Diploma : 2017, Naugatuck High School","Health Advocate, Security Officer, Security Coordinator, Maintenance, School Age Teacher"," HEALTH ADVOCATE Professional Summary I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments. Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day Entered continuing medical documentation into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices Used Lytec to schedule and manage patient appointments Balanced cash deposits, credit card payments each day Took co-payments, compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Helped vulnerable individuals navigate complex healthcare system Developed and implemented training classes to educate team members and community residents Resolved patient flow problems, improved operations and provided exceptional client support Security Officer , 08/2015 to 02/2017 Company Name – City , State Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations Security Coordinator , 12/2019 to Current Company Name – City , State Checked identification of all persons entering and exiting facility Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations Remained flexible in rapidly changing environments and adapted to developing situations Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques Maintained composure and professionalism while screening visitors during high volume periods Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public Resolved complaints and issues involving both guests and employees Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents Secured entrances and exits via physical presence and careful monitoring of CCTV Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras Education Bachelor of Science : Psychology , 04/2017 East Stroudsburg University - City , State Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club High School Diploma : 2017 Naugatuck High School - City , State Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009 Certifications CPR Certified, 2015-2016 First Aid Training, 2015 Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Transition Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to patient concerns and questions with compassionate and knowledgeable service Entered details into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies Used Lytec to schedule appointments Balanced deposits and credit card payments each day Took co-payments and compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Security Officer , 08/2015 to 02/2017 Company Name – City , State Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles premises to ensure safety of employees and visitors Maintenance , 09/2014 to 04/2015 Company Name – City , State Vacuumed rugs and carpeted areas in offices, lobbies and corridors Polished glass surfaces and windows Removed waste paper and other trash from the premises to designated area Disinfected and mopped bathrooms to keep them sanitary and clean Used chemicals and other cleaning equipment in a proper, safe and responsible manner School Age Teacher , 10/2013 to 04/2014 Company Name – City , State Addressed behavioral and learning issues with parents and daycare management Encouraged good behaviors using the positive reinforcement method Encouraged children to be understanding of and patient with others Made nutritious breakfasts, lunches, dinners and snacks for the children Engaged with children on an individual basis in a pleasant manner Organized structured learning activities for classroom of 15 students to teach motor skills ","
    HEALTH ADVOCATE
    Professional Summary

    I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments.

    Skills
    • Public Safety
    • Administrative Support
    • Proficient in Lytec
    • Proficient in GSuite
    • Patient rights
    • Data entry
    • Time management
    • Problem-solving skills
    • Decision-making abilities
    • Crisis intervention
    • Crisis communication
    Work History
    Health Advocate , 03/2017 to Current
    Company Name – City , State
    • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment
    • Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents
    • Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day
    • Entered continuing medical documentation into computer systems and managed database of information
    • Compiled and reviewed medical charts
    • Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices
    • Used Lytec to schedule and manage patient appointments
    • Balanced cash deposits, credit card payments each day
    • Took co-payments, compiled daily financial records
    • Worked effectively with staff from all departments to coordinate resolutions
    • Helped vulnerable individuals navigate complex healthcare system
    • Developed and implemented training classes to educate team members and community residents
    • Resolved patient flow problems, improved operations and provided exceptional client support
    Security Officer , 08/2015 to 02/2017
    Company Name – City , State
    • Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors
    • Detected suspicious activities and watched for criminal acts and rule infractions
    • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
    • Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates
    • Checked and secured 14 building entrances over 8 hours
    • Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests
    • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations
    Security Coordinator , 12/2019 to Current
    Company Name – City , State
    • Checked identification of all persons entering and exiting facility
    • Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
    • Remained flexible in rapidly changing environments and adapted to developing situations
    • Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques
    • Maintained composure and professionalism while screening visitors during high volume periods
    • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
    • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
    • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
    • Resolved complaints and issues involving both guests and employees
    • Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents
    • Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents
    • Secured entrances and exits via physical presence and careful monitoring of CCTV
    • Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
    Education
    Bachelor of Science : Psychology , 04/2017
    East Stroudsburg University - City , State

    Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club
    High School Diploma : 2017
    Naugatuck High School - City , State

    Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009
    Certifications

    CPR Certified, 2015-2016 First Aid Training, 2015

    Skills
    • Public Safety
    • Administrative Support
    • Proficient in Lytec
    • Proficient in GSuite
    • Patient rights
    • Data entry
    • Time management
    • Problem-solving skills
    • Decision-making abilities
    • Crisis intervention
    • Crisis communication
    Work History
    Transition Health Advocate , 03/2017 to Current
    Company Name – City , State
    • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment
    • Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents
    • Responded to patient concerns and questions with compassionate and knowledgeable service
    • Entered details into computer systems and managed database of information
    • Compiled and reviewed medical charts
    • Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies
    • Used Lytec to schedule appointments
    • Balanced deposits and credit card payments each day
    • Took co-payments and compiled daily financial records
    • Worked effectively with staff from all departments to coordinate resolutions
    Security Officer , 08/2015 to 02/2017
    Company Name – City , State
    • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
    • Detected suspicious activities and watched for criminal acts and rule infractions
    • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
    • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
    • Checked and secured 14 building entrances over 8 hours
    • Patrolled 2 square miles premises to ensure safety of employees and visitors
    Maintenance , 09/2014 to 04/2015
    Company Name – City , State
    • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
    • Polished glass surfaces and windows
    • Removed waste paper and other trash from the premises to designated area
    • Disinfected and mopped bathrooms to keep them sanitary and clean
    • Used chemicals and other cleaning equipment in a proper, safe and responsible manner
    School Age Teacher , 10/2013 to 04/2014
    Company Name – City , State
    • Addressed behavioral and learning issues with parents and daycare management
    • Encouraged good behaviors using the positive reinforcement method
    • Encouraged children to be understanding of and patient with others
    • Made nutritious breakfasts, lunches, dinners and snacks for the children
    • Engaged with children on an individual basis in a pleasant manner
    • Organized structured learning activities for classroom of 15 students to teach motor skills
    " 31040875,ADVOCATE,"DCFS Child Welfare License, Behavioral therapy, Empathetic, Sound judgment, Passion for social work, Court procedures familiarity, child care, Council, government, Meetings, money, progress, sales, social services, staffing","Western Connecticut State University, Bachelor's of Social Work","Family Advocate, Family Care Manager, Sales Associate, Student Assistant/Building Manager"," FAMILY ADVOCATE Summary [Job Title] adept at identifying and documenting cases of child abuse. Skilled at finding and implementing the best possible solutions. Highlights DCFS Child Welfare License Behavioral therapy Empathetic Sound judgment Passion for social work Court procedures familiarity Accomplishments Managed a caseload of more than fifty to forty-five clients at any given time. Experience 04/2011 to Current Family Advocate Company Name － City , State Recruit in neighborhoods that are close to the Head Start/Early Head Start centers that are below poverty level, in social services agencies, homeless shelters, resource events for children and families to make aware of free government child care services for low income families. Assist forty to fifty-five eligible families in applying for Head Start/Early Head Start child care services. Meet with families to find out their needs and goals, and refer families to services to successfully meet needs and goals. Encourage families to get involved in children's education by explaining to the parents that children's daily attendance is important to learning, attending Parent Meetings, participating in Policy Council to be able to make decisions in the program, volunteer in the Head Start/Early Head Start classrooms, and educationally connecting with children at home. Document families progress in the system ChildPlus. 09/2005 to 02/2009 Family Care Manager Company Name － City , State Handled ten dependency cases in the state of Florida and five dependency cases out of state. Conducted evaluations on homes of parents, relatives, and non-relatives for safe placement of children. Performed monthly home visits at children's current residence to monitor wellbeing of children. Referred parents to services to assist with case plan completion to reunify with children and case closure. Responsible for being present at court hearings and reported the progress parents made on case plan. Gone to multiple staffing to discuss the status of the cases and followed all recommendations. Documented cases on program Home Safe Net/FSFN. 08/2004 to 06/2005 Sales Associate Company Name － City , State Assisted customers in locating items in the department. Recognized for bringing in most sales in the department. Cleaned fitting rooms. 09/2002 to 05/2004 Student Assistant/Building Manager Company Name － City , State Signed in customers to play pool. Collected money for pool usage. Promoted to Building Manager for displaying hard work and performing well on assigned work task. Education 2004 Bachelor's of Social Work Western Connecticut State University Skills child care, Council, government, Meetings, money, progress, sales, social services, staffing ","
    FAMILY ADVOCATE
    Summary
    [Job Title] adept at identifying and documenting cases of child abuse. Skilled at finding and implementing the best possible solutions.
    Highlights
    • DCFS Child Welfare License
    • Behavioral therapy
    • Empathetic

    • Sound judgment
    • Passion for social work
    • Court procedures familiarity
    Accomplishments
    Managed a caseload of more than fifty to forty-five clients at any given time.
    Experience
    04/2011 to Current
    Family Advocate Company Name － City , State
    • Recruit in neighborhoods that are close to the Head Start/Early Head Start centers that are below poverty level, in social services agencies, homeless shelters, resource events for children and families to make aware of free government child care services for low income families.
    • Assist forty to fifty-five eligible families in applying for Head Start/Early Head Start child care services.
    • Meet with families to find out their needs and goals, and refer families to services to successfully meet needs and goals.
    • Encourage families to get involved in children's education by explaining to the parents that children's daily attendance is important to learning, attending Parent Meetings, participating in Policy Council to be able to make decisions in the program, volunteer in the Head Start/Early Head Start classrooms, and educationally connecting with children at home.
    • Document families progress in the system ChildPlus.
    09/2005 to 02/2009
    Family Care Manager Company Name － City , State
    • Handled ten dependency cases in the state of Florida and five dependency cases out of state.
    • Conducted evaluations on homes of parents, relatives, and non-relatives for safe placement of children.
    • Performed monthly home visits at children's current residence to monitor wellbeing of children.
    • Referred parents to services to assist with case plan completion to reunify with children and case closure.
    • Responsible for being present at court hearings and reported the progress parents made on case plan.
    • Gone to multiple staffing to discuss the status of the cases and followed all recommendations.
    • Documented cases on program Home Safe Net/FSFN.
    08/2004 to 06/2005
    Sales Associate Company Name － City , State
    • Assisted customers in locating items in the department.
    • Recognized for bringing in most sales in the department.
    • Cleaned fitting rooms.
    09/2002 to 05/2004
    Student Assistant/Building Manager Company Name － City , State
    • Signed in customers to play pool.
    • Collected money for pool usage.
    • Promoted to Building Manager for displaying hard work and performing well on assigned work task.
    Education
    2004
    Bachelor's of Social Work Western Connecticut State University
    Skills
    child care, Council, government, Meetings, money, progress, sales, social services, staffing
    " 11188218,ADVOCATE,"Customer service, Microsoft Office Suite, Peachtree Accounting, Spreadsheet development, Schedule management, Telephone skills, Scheduling, Travel booking, Minute taking, Critical thinking, Creative problem solving, Cellular technology troubleshooting","Doane College, Fine Art and Biology, Bachelor of Arts","Customer Advocate, Legal Secretary, Administrative Assistant/Customer Service Rep, Retail Banking Representative II"," CUSTOMER ADVOCATE Career Overview Objective   To secure an Administrative Specialist/Office Manager position and use my expertise and proven skills in order to positively contribute to the efficient operation as well as the reputation of the business Ability Summary   Outstanding customer service skills: proven success in client needs assessment, providing reassurance and customized solutions, and ensuring highest level of customer satisfaction attainable. Technologically savvy: proficient in Microsoft Office Suite (Outlook, Money, Excel, Wordperfect 12), Quatro Pro, Peachtree Accounting, Timeslips 2007, Dictation, ITI Banking Software; expert knowledge in Cellular Technology and troubleshooting skills for smartphones, basic cell phones and wireless network connection Proven success in call center environment: seasoned in operating call center equipment and technology; excellent interpersonal communication skills in oral and written formats Highly skilled as a secretary: adept at accounts receivable and payable duties, routine correspondence, and handling confidential client information Demonstrated loyalty and dedication to company's missions Formally educated in illustration, photography, and basic graphic design Skill Highlights Microsoft Office Suite Peachtree Accounting Spreadsheet development Schedule management Telephone Skills Scheduling Travel booking Minute Taking Customer Service Critical Thinking Creative Problem Solving Cellular Expert Troubleshooting Smartphones Troubleshooting Network Connections Troubleshooting Internet and Wi-Fi Connections Core Accomplishments Calendaring   Planned all meetings and travel for CEO. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Professional Experience Customer Advocate September 2007 to March 2015 Company Name - City , State Answered a high volume of incoming calls in a national call center from current and prospective customers as well as sales associates Actively listened to each client to ensure complete understanding of their concerns and provided innovative and individualized solutions Conducted complex problem solving and made sure each client obtained resolution, reassurance and positive customer service experience at the end of their phone calls Accessed client account database to retrieve information and update changes, all the while maintaining personable and professional phone conversations with customers Flexibly adjusted communication styles to each caller, particularly in terms of their level of familiarity with cellular technology and service structures, to ensure that they understood instructions, policies and procedures Administered device-related troubleshooting Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Maintained up-to-date knowledge of constantly changing services and products, in order to provide customers with the accurate information and best solutions. Legal Secretary January 2006 to May 2007 Company Name - City , State Prepared court documents, deeds, real estate transfer statements, purchase agreements, contracts, power of attorney, wills, and routine correspondence Performed accounting duties including accounts receivable, accounts payable, entry of time slips, monthly billing, payroll, payroll taxes, and balancing of trust accounts and estates Greeted clients and offered them seats as they waited, updating them of their appointment status Scheduled appointments for clients, administering reminders for both clients and lawyers Ensured the office was well-stocked with supplies and organized for the maximum efficiency. Administrative Assistant/Customer Service Rep August 2005 to January 2006 Company Name - City , State I worked directly with the President of Doane College and the Chief Financial Officer to schedule and plan meetings and events, put together materials for the fall board meeting, took minutes, handled board member inquiries, booked travel arrangements and created itinerary for work trips. Retail Banking Representative II June 2002 to August 2003 Company Name - City , State I provided excellent customer service, assisting customers with account inquiries via phone and in person Opened accounts, solved problems and cross-sold financial products Scanned checks, daily balancing of my drawer, the ATM, vault and total branch balancing Education Bachelor of Arts : Majors: Fine Art and Biology , 1985 Doane College - City , State Presidents Scholarship, Doane College - 4 years Outstanding Achievement Scholarship, Doane College- 4 years Pallet Scholar Award, Doane College- 4 years American Legion Award, Loup City, NE - 1981 Special Recognition Award for Outstanding Yearbook Editor - 1985 Mary L. Chapin Senior Art Award, Doane College - 1985 Yearbook Editor and Co-Head Photographer -1984 and 1985 President and member, Delta Chi Upsilon Sorority President and member, Doane Art League Art Editor, XANADU literary magazine Alpha Lambda Delta and Cardinal Key Honor Societies GPA: 3.44 Skills Office and accounting - accounts payable, accounts receivable, payroll, billing, taxes Customer service excellence and executive administrative assistance - personal banker, national call center representative for major wireless company, secretary for President of a college, secretary for a lawyers office Problem solving and critical thinking - billing, service, sales, wireless network troubleshooting, wireless device troubleshooting ","
    CUSTOMER ADVOCATE
    Career Overview

    Objective  


    To secure an Administrative Specialist/Office Manager position and use my expertise and proven skills in order to positively contribute to the efficient operation as well as the reputation of the business


    Ability Summary  


    Outstanding customer service skills: proven success in client needs assessment, providing reassurance and customized solutions, and ensuring highest level of customer satisfaction attainable.


    Technologically savvy: proficient in Microsoft Office Suite (Outlook, Money, Excel, Wordperfect 12), Quatro Pro, Peachtree Accounting, Timeslips 2007, Dictation, ITI Banking Software; expert knowledge in Cellular Technology and troubleshooting skills for smartphones, basic cell phones and wireless network connection


    Proven success in call center environment: seasoned in operating call center equipment and technology; excellent interpersonal communication skills in oral and written formats


    Highly skilled as a secretary: adept at accounts receivable and payable duties, routine correspondence, and handling confidential client information


    Demonstrated loyalty and dedication to company's missions


    Formally educated in illustration, photography, and basic graphic design

    Skill Highlights
    • Microsoft Office Suite
    • Peachtree Accounting
    • Spreadsheet development
    • Schedule management
    • Telephone Skills
    • Scheduling
    • Travel booking
    • Minute Taking
    • Customer Service
    • Critical Thinking
    • Creative Problem Solving
    • Cellular Expert
    • Troubleshooting Smartphones
    • Troubleshooting Network Connections
    • Troubleshooting Internet and Wi-Fi Connections
    Core Accomplishments

    Calendaring  

    • Planned all meetings and travel for CEO.

    Process Improvement  

    • Oversaw implementation of new phone system which resulted in more cost-effective service.

    Research  

    • Investigated and analyzed client complaints to identify and resolve issues.

    Multitasking  

    • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

    Customer Service  

    • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

    Payroll Assistance  

    • Assisted with payroll preparation and entered data into cumulative payroll document.

    Professional Experience
    Customer Advocate
    September 2007 to March 2015     Company Name - City , State
    • Answered a high volume of incoming calls in a national call center from current and prospective customers as well as sales associates
    • Actively listened to each client to ensure complete understanding of their concerns and provided innovative and individualized solutions
    • Conducted complex problem solving and made sure each client obtained resolution, reassurance and positive customer service experience at the end of their phone calls
    • Accessed client account database to retrieve information and update changes, all the while maintaining personable and professional phone conversations with customers
    • Flexibly adjusted communication styles to each caller, particularly in terms of their level of familiarity with cellular technology and service structures, to ensure that they understood instructions, policies and procedures
    • Administered device-related troubleshooting
    • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
    • Maintained up-to-date knowledge of constantly changing services and products, in order to provide customers with the accurate information and best solutions.
    Legal Secretary
    January 2006 to May 2007     Company Name - City , State
    • Prepared court documents, deeds, real estate transfer statements, purchase agreements, contracts, power of attorney, wills, and routine correspondence
    • Performed accounting duties including accounts receivable, accounts payable, entry of time slips, monthly billing, payroll, payroll taxes, and balancing of trust accounts and estates
    • Greeted clients and offered them seats as they waited, updating them of their appointment status
    • Scheduled appointments for clients, administering reminders for both clients and lawyers
    • Ensured the office was well-stocked with supplies and organized for the maximum efficiency.
    Administrative Assistant/Customer Service Rep
    August 2005 to January 2006     Company Name - City , State

    I worked directly with the President of Doane College and the Chief Financial Officer to schedule and plan meetings and events, put together materials for the fall board meeting, took minutes, handled board member inquiries, booked travel arrangements and created itinerary for work trips.
    Retail Banking Representative II
    June 2002 to August 2003     Company Name - City , State
    • I provided excellent customer service, assisting customers with account inquiries via phone and in person
    • Opened accounts, solved problems and cross-sold financial products
    • Scanned checks, daily balancing of my drawer, the ATM, vault and total branch balancing
    Education
    Bachelor of Arts : Majors: Fine Art and Biology , 1985 Doane College - City , State

    Presidents Scholarship, Doane College - 4 years

    Outstanding Achievement Scholarship, Doane College- 4 years

    Pallet Scholar Award, Doane College- 4 years

    American Legion Award, Loup City, NE - 1981

    Special Recognition Award for Outstanding Yearbook Editor - 1985

    Mary L. Chapin Senior Art Award, Doane College - 1985

    Yearbook Editor and Co-Head Photographer -1984 and 1985

    President and member, Delta Chi Upsilon Sorority

    President and member, Doane Art League

    Art Editor, XANADU literary magazine

    Alpha Lambda Delta and Cardinal Key Honor Societies

    GPA: 3.44
    Skills

    Office and accounting - accounts payable, accounts receivable, payroll, billing, taxes


    Customer service excellence and executive administrative assistance - personal banker, national call center representative for major wireless company, secretary for President of a college, secretary for a lawyers office


    Problem solving and critical thinking - billing, service, sales, wireless network troubleshooting, wireless device troubleshooting

    " 73448369,ADVOCATE,"Independent worker, Exceptionally organized, Record-keeping, EMail Software, Internet Browser, Peripheral Devices, Personal Computers, Spreadsheet Software, Utility Software, Word Processing Software, Tax preparation, Fast data entry, Spreadsheet tables preparation, Processing financial forms, Customer Service, Making fast strategic decisions in accordance to company rules","Associate of Science: Dental Technician, Instituto Tecnico Dental 90, High School Diploma, Colegio Liceo Colombia","Patient Advocate, Tax Preparer/Office Manager, Tax Preparer/Office Manager"," PATIENT ADVOCATE Professional Profile Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company. Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 to December 2014 Company Name － City , State Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Interview and investigate applicants for public assistance to gather information pertinent to their applications. Check with employers or other references to verify answers and obtain further information. Keep records of assigned cases, and prepare required reports. Schedule benefits claimants for adjudication interviews to address questions of eligibility. Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. Tax Preparer/Office Manager December 2005 to September 2009 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Tax Preparer/Office Manager January 2002 to December 2004 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Certifications Associate of Science : Dental Technician , 2000 Instituto Tecnico Dental 90 － City , State , Colombia Certificate : CPR - IV Medication Administration , 2000 Cruz Roja Colombiana － City , State , Colombia High School Diploma : 1996 Colegio Liceo Colombia － City , State , Colombia Languages English - Good ( Read Write Speak ) Spanish - Excellent ( Read Write Speak ) Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions in accordance to company rules Additional Information Driver's License Class C - Standard Driver's License ","
    PATIENT ADVOCATE
    Professional Profile

    Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company. Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs.

    Qualifications
    • Independent worker
    • Exceptionally organized
    • Record-keeping
    • EMail Software (Outlook, Thunderbird, etc)
    • Internet Browser (Internet Explorer, Firefox, etc)
    • Peripheral Devices (Scanners, Printers, etc)
    • Personal Computers
    • Spreadsheet Software (Calc, Excel, etc)
    • Utility Software (Virus, File Compression, etc)
    • Word Processing Software (Word, WordPerfect, etc)
    • Tax preparation


    Experience
    Patient Advocate
    September 2009 to December 2014     Company Name － City , State
    • Answer applicants' questions about benefits and claim procedures.
    • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
    • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
    • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
    • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
    • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
    • Check with employers or other references to verify answers and obtain further information.
    • Keep records of assigned cases, and prepare required reports.
    • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
    • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
    Tax Preparer/Office Manager
    December 2005 to September 2009     Company Name － City , State
    • Would supervise employees engaged in tax preparation services.
    • Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
    • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
    • Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
    • Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
    • Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
    • Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
    • Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
    • Calculate form preparation fees according to return complexity and processing time required.
    • Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
    Tax Preparer/Office Manager
    January 2002 to December 2004     Company Name － City , State
    • Would supervise employees engaged in tax preparation services.
    • Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
    • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
    • Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
    • Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
    • Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
    • Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
    • Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
    • Calculate form preparation fees according to return complexity and processing time required.
    • Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
    Certifications
    Associate of Science : Dental Technician , 2000 Instituto Tecnico Dental 90 － City , State , Colombia
    Certificate : CPR - IV Medication Administration , 2000 Cruz Roja Colombiana － City , State , Colombia
    High School Diploma : 1996 Colegio Liceo Colombia － City , State , Colombia
    Languages
    English - Good ( Read Write Speak ) Spanish - Excellent ( Read Write Speak )
    Skills
    • Fast data entry
    • Spreadsheet tables preparation
    • Processing financial forms
    • Customer Service
    • Making fast strategic decisions in accordance to company rules
    Additional Information
    • Driver's License

    • Class C - Standard Driver's License
    " 42164460,ADVOCATE,"Results-oriented, Client-focused, Quick learner, Computer proficient, File/records maintenance, Training and development, Microsoft Office, Client Relations, Multi-task management, Project management, Creative problem solving, Customer needs assessment, Customer satisfaction, Customer service, Reports creation, Associate supervision, Clerical skills","Certificate and licensed in California Property and Casualty Insurance, Certificate in Travel and Tourism","Consumer Advocate, Customer Service Representative, Customer Service Representative, Administrative Assistant Commercial / Personal Lines CSR, Field Representative, Personal Lines Customer Service Representative, Personal Lines Inside Sales Agent, Underwriting Supervisor, Customer Service Team Lead, Travel Sales Associate"," CONSUMER ADVOCATE Summary To obtain a position that would utilize my strong customer service, communication, and leadership skills and offer opportunity for continued professional growth and development. Skills Results-oriented Client-focused Quick learner Computer proficient File/records maintenance Training and development File/records maintenance Microsoft Office Experience 09/2016 to Current Consumer Advocate Company Name － City , State Assist consumers in signing up for health coverage through multiple health insurance companies. Assist consumers with accessing their accounts and answering questions regarding their enrollments. Assist consumers with changes to their account and assist in resolving any payment issues with their account. 06/2016 to 09/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 09/2014 to 06/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 05/2012 to 09/2014 Administrative Assistant Commercial / Personal Lines CSR Company Name － City , State Answered phones, greet clients. Prepared marketing materials, client presentation folders and commercial policy binders for agents and clients. Created client data spreadsheets using Microsoft Excel. Processed Commercial Insurance Policies including commercial property, commercial liability and workers compensation insurance.  12/2007 to 05/2012 Field Representative Company Name － City , State Inspected and photographed commercial and residential properties for major Insurance companies. Identified roof, siding, foundation, electrical and plumbing types as well as identified commercial hazards and liability risk. Ensured that the insurance risks were acceptable and properly insured. Worked from a home based office, submitting data and reports on a daily basis. Used CAD to estimate accurate square footage and floor plan lay outs. Contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections. Achieved 96% and above accuracy rate on submitted reports. 05/2006 to 03/2007 Personal Lines Customer Service Representative Company Name － City , State Assisted agents with quoting and issuing new personal lines policies in all markets. Provided customer insurance assistance over the phone and in person to personal lines clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 03/2005 to 05/2006 Personal Lines Inside Sales Agent Company Name － City , State Quoted and issue personal lines policies in all markets. Provided customer assistance over the phone and in person to personal lines clients and VIP clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 09/1999 to 03/2005 Underwriting Supervisor Company Name － City , State Managed a team of twelve or more associates to successfully meet or exceed the centers daily, monthly, and yearly objectives. Conducted individual development sessions to evaluate performance, determine trends and training issues. Assisted associates in establishing career goals and achievements. Established team contest and other motivating events. Effectively supported both California and Nevada underwriters. Monitored productivity and accuracy of account servicing and maintenance. 09/1992 to 09/1999 Customer Service Team Lead Company Name － City , State Oversaw the processing of member transactions by the Customer Service Associates. Provided assistance to supervision in the call monitoring process to ensure accuracy and quality service. Provided assistance to supervision with team daily reports, team meetings, and other assigned duties. Provided feedback to supervision on associate's performance. Effectively handled member complaints and escalations to satisfaction. Provided assistance to supervision in managing the service level by taking inbound calls when warranted. Performed all the duties of a customer service associate. 04/1988 to 09/1992 Travel Sales Associate Company Name － City , State Responsible for travel sales to new and existing clients. Met or exceeded all goals and objectives. Education and Training Certificate and licensed in California Property and Casualty Insurance. Insurance Educational Association － City , State Certificate in Travel and Tourism Travel and Tourism Institute － City , State Skills Client Relations Multi-task management Computer Proficient, including Microsoft Office. Project management Creative problem solving  Customer needs assessment Customer satisfaction Customer service Reports creation  Associate supervision Clerical skills ","
    CONSUMER ADVOCATE
    Summary
    To obtain a position that would utilize my strong customer service, communication, and leadership skills and offer opportunity for continued professional growth and development.
    Skills
    • Results-oriented
    • Client-focused
    • Quick learner
    • Computer proficient
    • File/records maintenance
    • Training and development
    • File/records maintenance
    • Microsoft Office
    Experience
    09/2016 to Current
    Consumer Advocate Company Name － City , State
    • Assist consumers in signing up for health coverage through multiple health insurance companies.
    • Assist consumers with accessing their accounts and answering questions regarding their enrollments.
    • Assist consumers with changes to their account and assist in resolving any payment issues with their account.
    06/2016 to 09/2016
    Customer Service Representative Company Name － City , State
    • Answer phones, greet clients.
    • Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients.
    • Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines.
    • Provided agents with MVR's, correspondences, filing, and processing personal policies.
    • Provided additional clerical duties as assigned.
    09/2014 to 06/2016
    Customer Service Representative Company Name － City , State
    • Answer phones, greet clients.
    • Assisted clients with writing new auto, home, and marine policies.
    • Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients.
    • Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines.
    • Provided agents with MVR's, correspondences, filing, and processing personal policies.
    • Provided additional clerical duties as assigned.
    05/2012 to 09/2014
    Administrative Assistant Commercial / Personal Lines CSR Company Name － City , State
    • Answered phones, greet clients.
    • Prepared marketing materials, client presentation folders and commercial policy binders for agents and clients.
    • Created client data spreadsheets using Microsoft Excel.
    • Processed Commercial Insurance Policies including commercial property, commercial liability and workers compensation insurance. 
    12/2007 to 05/2012
    Field Representative Company Name － City , State
    • Inspected and photographed commercial and residential properties for major Insurance companies.
    • Identified roof, siding, foundation, electrical and plumbing types as well as identified commercial hazards and liability risk.
    • Ensured that the insurance risks were acceptable and properly insured.
    • Worked from a home based office, submitting data and reports on a daily basis.
    • Used CAD to estimate accurate square footage and floor plan lay outs.
    • Contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections.
    • Achieved 96% and above accuracy rate on submitted reports.
    05/2006 to 03/2007
    Personal Lines Customer Service Representative Company Name － City , State
    • Assisted agents with quoting and issuing new personal lines policies in all markets.
    • Provided customer insurance assistance over the phone and in person to personal lines clients.
    • Strong data entry using Applied, Word, Excel and various online insurance quoting systems.
    03/2005 to 05/2006
    Personal Lines Inside Sales Agent Company Name － City , State
    • Quoted and issue personal lines policies in all markets.
    • Provided customer assistance over the phone and in person to personal lines clients and VIP clients.
    • Strong data entry using Applied, Word, Excel and various online insurance quoting systems.
    09/1999 to 03/2005
    Underwriting Supervisor Company Name － City , State
    • Managed a team of twelve or more associates to successfully meet or exceed the centers daily, monthly, and yearly objectives.
    • Conducted individual development sessions to evaluate performance, determine trends and training issues.
    • Assisted associates in establishing career goals and achievements.
    • Established team contest and other motivating events.
    • Effectively supported both California and Nevada underwriters.
    • Monitored productivity and accuracy of account servicing and maintenance.
    09/1992 to 09/1999
    Customer Service Team Lead Company Name － City , State
    • Oversaw the processing of member transactions by the Customer Service Associates.
    • Provided assistance to supervision in the call monitoring process to ensure accuracy and quality service.
    • Provided assistance to supervision with team daily reports, team meetings, and other assigned duties.
    • Provided feedback to supervision on associate's performance.
    • Effectively handled member complaints and escalations to satisfaction.
    • Provided assistance to supervision in managing the service level by taking inbound calls when warranted.
    • Performed all the duties of a customer service associate.
    04/1988 to 09/1992
    Travel Sales Associate Company Name － City , State
    • Responsible for travel sales to new and existing clients.
    • Met or exceeded all goals and objectives.
    Education and Training
    Certificate and licensed in California Property and Casualty Insurance. Insurance Educational Association － City , State
    Certificate in Travel and Tourism Travel and Tourism Institute － City , State
    Skills
    • Client Relations
    • Multi-task management
    • Computer Proficient, including Microsoft Office.
    • Project management
    • Creative problem solving 
    • Customer needs assessment
    • Customer satisfaction
    • Customer service
    • Reports creation 
    • Associate supervision
    • Clerical skills


    " 18725071,ADVOCATE,"Critical thinker, Problem resolution ability, Client/family focused, Solution-focused counseling, Self-starter, Dedicated patient advocate, Low income and homeless populations, Client engagement, Quick learner, Case management, Compassionate, Reliable transportation, Mental Health, Excel, PowerPoint, Windows, Microsoft Word, Quality Teaching","LIBERTY UNIVERSITY, Master of Education, NORTH CAROLINA WESLEYAN COLLEGE, Bachelor of Arts, Psychology/Sociology, CAMBRIDGE COLLEGE, Master of Education School Administration","Youth Advocate, Teacher, Mental Health Case Manager"," YOUTH ADVOCATE Professional Summary Motivated, enthusiastic, responsible and goal-oriented young educator seeking new opportunities in education and educational background of Psychology and Sociology. Personal and empathetic, with great sense of humor and the ability to bring out the best in others. Skilled in working with children with special learning skills and mental health issues. Motivate and able to bridge student experiences, academic lessons and subjects to real- life situations. Active team member who can effectively collaborate with all stakeholders and establish quality relationships in working with difficult children. Core Qualifications Critical thinker Problem resolution ability Client/family focused Solution-focused counseling Self-starter Dedicated patient advocate Low income and homeless populations Client engagement Quick learner Case management Compassionate Reliable transportation Experience Youth Advocate 09/2015 Company Name City , State Work with youth ages 12-18 that are homeless (for various reasons), living in shelter with personal, social, academic, and life goals. Consult with other professionals regarding the treatment of specific clients. Counsel and prepare residents for their transition back into the community. Quickly respond to crisis situations when severe mental health and behavioral issues arose. Teacher 06/2011 to 04/2015 Company Name City , State Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Confer with parents, guardians, teachers, counselors, or administrators to resolve students' behavioral or academic problems. Maintain accurate and complete student records as required by laws, district policies, or administrative regulations. Develop or implement strategies to meet the needs of students with a variety of disabilities. Teach students personal development skills, such as goal setting, independence, or self- advocacy. Teacher 06/2008 to 07/2011 Company Name City , State Maintain accurate and complete student records as required by laws, district policies, or administrative regulations. Guide or counsel students with adjustment problems, academic problems, or special academic interests. Modify the general kindergarten or elementary education curriculum for special-needs students. Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Teach students personal development skills, such as goal setting, independence, or self- advocacy. Mental Health Case Manager 10/2004 to 06/2011 Company Name City , State Maintain confidentiality of records relating to clients' treatment. Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships. Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes. Refer patients, clients, or family members to community resources or to specialists as necessary. Teacher 06/2003 to 07/2007 Company Name City , State Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Encouraged students to persevere with challenging tasks. Differentiated instruction according to student ability and skill level.Encouraged parents to take an active role in their child's education. Accomplishments Maintain accurate and complete student records as required by laws, district policies, or administrative regulations. Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development. Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs). Develop or implement strategies to meet the needs of students with a variety of disabilities. Teach students personal development skills, such as goal setting, independence, or self-advocacy. Guide or counsel students with adjustment problems, academic problems, or special academic interests. Bachelors Degree in Psychology and Sociology Master's in School Administration/Supervision 45+ hours of Masters level course in school counseling Certified in Special Education K-12 Passed the Praxis Series 10 years of related teaching experience Five years of related mental health experience Experience with dealing with families and conducting meetings Silver National Career Readiness Certificate Education Master of Education May 2016 LIBERTY UNIVERSITY City , State GPA: GPA: 3.57 GPA: 3.57 Bachelor of Arts : Psychology/Sociology May 2003 NORTH CAROLINA WESLEYAN COLLEGE City , State GPA: GPA: 2.72 Psychology/Sociology GPA: 2.72 Master of Education School Administration Jun 2006 CAMBRIDGE COLLEGE City , State GPA: GPA: 3.82 GPA: 3.82 High School Diploma Jun 1997 EASTERN SENIOR HIGH SCHOOL State Skills Mental Health, Excel, PowerPoint, Windows, Microsoft Word, Quality Teaching ","
    YOUTH ADVOCATE
    Professional Summary

    Motivated, enthusiastic, responsible and goal-oriented young educator seeking new opportunities in education and educational background of Psychology and Sociology. Personal and empathetic, with great sense of humor and the ability to bring out the best in others. Skilled in working with children with special learning skills and mental health issues. Motivate and able to bridge student experiences, academic lessons and subjects to real- life situations. Active team member who can effectively collaborate with all stakeholders and establish quality relationships in working with difficult children.

    Core Qualifications
    • Critical thinker
    • Problem resolution ability
    • Client/family focused
    • Solution-focused counseling
    • Self-starter
    • Dedicated patient advocate
    • Low income and homeless populations
    • Client engagement
    • Quick learner
    • Case management
    • Compassionate
    • Reliable transportation
    Experience
    Youth Advocate 09/2015 Company Name City , State
    • Work with youth ages 12-18 that are homeless (for various reasons), living in shelter with personal, social, academic, and life goals.
    • Consult with other professionals regarding the treatment of specific clients.
    • Counsel and prepare residents for their transition back into the community.
    • Quickly respond to crisis situations when severe mental health and behavioral issues arose.
    Teacher 06/2011 to 04/2015 Company Name City , State
    • Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development.
    • Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs).
    • Confer with parents, guardians, teachers, counselors, or administrators to resolve students' behavioral or academic problems.
    • Maintain accurate and complete student records as required by laws, district policies, or administrative regulations.
    • Develop or implement strategies to meet the needs of students with a variety of disabilities.
    • Teach students personal development skills, such as goal setting, independence, or self- advocacy.
    Teacher 06/2008 to 07/2011 Company Name City , State
    • Maintain accurate and complete student records as required by laws, district policies, or administrative regulations.
    • Guide or counsel students with adjustment problems, academic problems, or special academic interests.
    • Modify the general kindergarten or elementary education curriculum for special-needs students.
    • Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs).
    • Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development.
    • Teach students personal development skills, such as goal setting, independence, or self- advocacy.
    Mental Health Case Manager 10/2004 to 06/2011 Company Name City , State
    • Maintain confidentiality of records relating to clients' treatment.
    • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
    • Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
    • Refer patients, clients, or family members to community resources or to specialists as necessary.
    Teacher 06/2003 to 07/2007 Company Name City , State
    • Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs).
    • Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development.
    • Encouraged students to persevere with challenging tasks.
    • Differentiated instruction according to student ability and skill level.Encouraged parents to take an active role in their child's education.
    Accomplishments
    • Maintain accurate and complete student records as required by laws, district policies, or administrative regulations.
    • Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development.
    • Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs).
    • Develop or implement strategies to meet the needs of students with a variety of disabilities.
    • Teach students personal development skills, such as goal setting, independence, or self-advocacy.
    • Guide or counsel students with adjustment problems, academic problems, or special academic interests.
    • Bachelors Degree in Psychology and Sociology
    • Master's in School Administration/Supervision
    • 45+ hours of Masters level course in school counseling
    • Certified in Special Education K-12
    • Passed the Praxis Series
    • 10 years of related teaching experience
    • Five years of related mental health experience
    • Experience with dealing with families and conducting meetings
    • Silver National Career Readiness Certificate
    Education
    Master of Education May 2016 LIBERTY UNIVERSITY City , State GPA: GPA: 3.57 GPA: 3.57
    Bachelor of Arts : Psychology/Sociology May 2003 NORTH CAROLINA WESLEYAN COLLEGE City , State GPA: GPA: 2.72 Psychology/Sociology GPA: 2.72
    Master of Education School Administration Jun 2006 CAMBRIDGE COLLEGE City , State GPA: GPA: 3.82 GPA: 3.82
    High School Diploma Jun 1997 EASTERN SENIOR HIGH SCHOOL State
    Skills

    Mental Health, Excel, PowerPoint, Windows, Microsoft Word, Quality Teaching

    " 28974459,ADVOCATE,"Active listening skills, Energetic work attitude, Strong organizational skills, Healthcare billing proficiency, Clinical training, Medical Assisting specialist, Computerized charting specialist, CPR/BLS certified, Medical coding capability, Talent in obtaining/charting vital signs, Patient positioning understanding, Qualified in specimen collection/processing, Microsoft Office, Spreadsheet development, Insurance processing, Patient charting, Health insurance processing, Insurance eligibility verification, Medical billing, High customer service standards, Conflict resolution proficiency, Proficient with Microsoft Office Suite, Microsoft Word, Excel, PowerPoint, Detail oriented, Planning/coordinating, Excellent quantitative skills","PIMA Medical Institute, Medical Assistant Certificate, Central New Mexico Community College, G.E.D","Patient Advocate, Tech, Support Center Rep, PSR I, Credit Education Specialist/Customer Service Rep, Cashier/Shift Manager"," PATIENT ADVOCATE Career Overview Skilled medical assistant with the sound knowledge of technical support, medical duties and clerical skills. Excellent communication skills along with very solid customer service knowledge. Core Strengths Active listening skills Energetic work attitude Strong organizational skills Healthcare billing proficiency Clinical training Medical Assisting specialist Computerized charting specialist CPR/BLS certified Medical coding capability Talent in obtaining/charting vital signs Patient positioning understanding Qualified in specimen collection/processing Microsoft Office Spreadsheet development Insurance processing Patient charting Health insurance processing Insurance eligibility verification Medical billing High customer service standards Conflict resolution proficiency Proficient with Microsoft Office Suite Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Excellent quantitative skills Accomplishments Honor Roll recipient OSHA Compliance   Properly disposed of daily biohazard waste in compliance with federal and local regulations. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Clinical Skills   Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. Work Experience Patient Advocate , 09/2014 Company Name － City , State Screen patients to Determine Eligibility Screen patients in Emergency room, throughout the hospital, and as walk-ins Help patients apply for Medicaid Coverage Send application and supported documents to Medicaid office Follow up with patients and Medicaid office Verify Insurance using Health XNet Certify accounts in Medicaid portal so client could bill Insurance Code account accurately to continue following up Tech , 05/2014 to 08/2014 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Ensured HIPAA compliance. Maintained patient privacy and confidential patient information. Tested patients' blood glucose levels. Obtained vitals for a floor of 10 patients per shift. Support Center Rep , 03/2012 to 12/2013 Company Name － City , State Responsible for Answering Phones Scheduling Patients Sending Tech Calls to Triage Nurse Auditing Charts Verified that information in the computer system was up-to-date and accurate. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Externship Site , 02/2012 to 03/2012 Company Name － City , State PSR I Responsible For Registering Patients Answered phones, Scheduled appointments, greeted patients Responsible for keeping care of the treatment rooms, records of the office and patients, instruments etc. Responsible for the measuring patient vitals such as temperature, pulse rate, weight, height, blood pressure etc. and record their information in record. Maintained the data of the patients and office on the computer and keep the records, billing, transactions, books, etc. Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients. Answered phones, schedule appointments, greeted patients, sorted mail, and type the doctor's letters and memos when needed. Credit Education Specialist/Customer Service Rep , 01/2009 to 01/2010 Company Name － City , State Responsible for customer service in the Credit Education division, duties included answering customer inquiries, problem solving and providing detailed information on consumer credit. Informed incoming callers about services for consumer credit. Established great communication skills with customers. Cashier/Shift Manager , 01/2007 to 01/2009 Company Name － City , State Managed Cashiers to ensure order accuracy. Took customer's orders correctly and made sure they received their orders promptly. Managed team to ensure orders were made correctly and in a timely fashion. Responsible for cash drawer balance at the end of each cashiers shift. Educational Background Certificate : Medical Assistant , 2011 PIMA Medical Institute － City , State , US PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient. G.E.D : 2008 Central New Mexico Community College － City , State , US Central New Mexico Community College G.E.D Albuquerque, NM 2008 Certifications EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant Skills Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments ","
    PATIENT ADVOCATE
    Career Overview
    Skilled medical assistant with the sound knowledge of technical support, medical duties and clerical skills. Excellent communication skills along with very solid customer service knowledge.
    Core Strengths
    • Active listening skills
    • Energetic work attitude
    • Strong organizational skills
    • Healthcare billing proficiency
    • Clinical training
    • Medical Assisting specialist
    • Computerized charting specialist
    • CPR/BLS certified
    • Medical coding capability
    • Talent in obtaining/charting vital signs
    • Patient positioning understanding
    • Qualified in specimen collection/processing
    • Microsoft Office
    • Spreadsheet development
    • Insurance processing
    • Patient charting
    • Health insurance processing
    • Insurance eligibility verification
    • Medical billing
    • High customer service standards
    • Conflict resolution proficiency
    • Proficient with Microsoft Office Suite
    • Microsoft Word, Excel, PowerPoint
    • Detail oriented
    • Planning/coordinating
    • Excellent quantitative skills
    Accomplishments

    Honor Roll recipient

    OSHA Compliance  

    • Properly disposed of daily biohazard waste in compliance with federal and local regulations.

    Customer Interface  

    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.

    Clinical Skills  

    • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

    Work Experience
    Patient Advocate , 09/2014 Company Name － City , State

    Screen patients to Determine Eligibility

    Screen patients in Emergency room, throughout the hospital, and as walk-ins

    Help patients apply for Medicaid Coverage

    Send application and supported documents to Medicaid office

    Follow up with patients and Medicaid office

    Verify Insurance using Health XNet

    Certify accounts in Medicaid portal so client could bill Insurance

    Code account accurately to continue following up
    Tech , 05/2014 to 08/2014 Company Name － City , State

    Verified that information in the computer system was up-to-date and accurate.

    Developed patient care plans, including assessments, evaluations, and nursing diagnoses.

    Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.

    Ensured HIPAA compliance.

    Maintained patient privacy and confidential patient information.

    Tested patients' blood glucose levels.

    Obtained vitals for a floor of 10 patients per shift.
    Support Center Rep , 03/2012 to 12/2013 Company Name － City , State
    • Responsible for Answering Phones
    • Scheduling Patients
    • Sending Tech Calls to Triage Nurse
    • Auditing Charts

    Verified that information in the computer system was up-to-date and accurate.

    Collected customer feedback and made process changes to exceed customer satisfaction goals.

    Provided accurate and appropriate information in response to customer inquiries.

    Addressed customer service inquiries in a timely and accurate fashion.
    Externship Site , 02/2012 to 03/2012 Company Name － City , State
    • PSR I
    • Responsible For Registering Patients
    • Answered phones, Scheduled appointments, greeted patients
    • Responsible for keeping care of the treatment rooms, records of the office and patients, instruments etc.
    • Responsible for the measuring patient vitals such as temperature, pulse rate, weight, height, blood pressure etc. and record their information in record.
    • Maintained the data of the patients and office on the computer and keep the records, billing, transactions, books, etc.
    • Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients.
    • Answered phones, schedule appointments, greeted patients, sorted mail, and type the doctor's letters and memos when needed.
    Credit Education Specialist/Customer Service Rep , 01/2009 to 01/2010 Company Name － City , State
    • Responsible for customer service in the Credit Education division, duties included answering customer inquiries, problem solving and providing detailed information on consumer credit.
    • Informed incoming callers about services for consumer credit.
    • Established great communication skills with customers.
    Cashier/Shift Manager , 01/2007 to 01/2009 Company Name － City , State
    • Managed Cashiers to ensure order accuracy.
    • Took customer's orders correctly and made sure they received their orders promptly.
    • Managed team to ensure orders were made correctly and in a timely fashion.
    • Responsible for cash drawer balance at the end of each cashiers shift.
    Educational Background
    Certificate : Medical Assistant , 2011 PIMA Medical Institute － City , State , US

    PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient.

    G.E.D : 2008 Central New Mexico Community College － City , State , US Central New Mexico Community College G.E.D Albuquerque, NM 2008
    Certifications
    EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant
    Skills
    Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments
    " 38291889,ADVOCATE,"acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application, Press Ganey","HealthCare Administration- Human Resources, Herzing University, Bachelor of Science: Management - Human Resource Management, Kaplan University, Business Administration Management, Kaplan University, MBA: 2011, Chuck Bishop/ Eric Stoddard","Patient Advocate, Office Support, Operations Team Lead"," PATIENT ADVOCATE Summary Seeking an opportunity in an Management/HR Department where my professional experience and education will allow me to make an immediate contribution, as an integral part of a progressive organization. Education and Training HealthCare Administration- Human Resources , 2017 Herzing University- Online － City , State , Unitted States Bachelor of Science : Management - Human Resource Management , 2009 Kaplan University － City , State , United States Business Administration Management , 2007 Kaplan University － City , State WFHM Reverse Mentoring Senior Management : 1983 MSTA Business College － City , State WFHM Diversity Program MBA : 2011 - Chuck Bishop/ Eric Stoddard Diverse Leaders Program CRA Best Practices Project : October 2011 Business Administration Management Learning and Development Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC Experience Patient Advocate May 2017 to Current Company Name － City , State As a patient advocate, I am responsible for the developing, revising and implementing policies and procedures as needed.  Facilitates the patient complaint/grievance process, with positive patient experience.  Making rounds to each unit daily, visit all new admissions and also identify patients' needs or issues and then visit the patients to advocate on their behalf.  Actively working with unit leaders and staff to assign and assure follow-up action is taken quickly to resolve all issues.  Documenting and reporting trends in patient attitudes and /or obstacles to delivery immediate service recovery.  Investigates referrals/complaints through review of records and discussion with appropriate individuals in an objective, thorough and tactful manner.  Participates in staff and community education on patient rights, the complaint procedure and other related issues as requested.  Generate weekly/ end of month reports and track IRIS reports, discharge phone calls reporting back to unit leaders positive/negative feedback.  Training, coaching, delegating work responsibility. Office Support March 2015 Company Name － City , State Managed day to day operations with minimal supervision Created reports, and Purchased office material. Performs complex, clerical services for the Intact Services. Provide clerical support to the team supervisor staff, delegated work flow. Including but not limited to mailing, filing, scanning confidential documents, extensive communication with all statewide agencies business managers and financial managers. Review each bill within five (5) working days of receipt for accuracy and completeness. Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment. Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form. Sent incorrect cases to the POS agency to be corrected and re-billed. Created a new Bureau of Operations Intact Family Services Billing Process Manual. Created a billing tracking system for all incoming bills, business managers; POS intact email distribution list. Review each bill within five (5) working days of receipt for accuracy and completeness. Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment. Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form. Sent incorrect cases to the POS agency to be corrected and re-billed. Created a new intact billing work flow from SACWIS for billing staff. Operations Team Lead September 2002 to January 2015 Company Name － City , State Interact and act as a liaison with business clients, business partners, internal and external staff, and update share point sites. Review and certify system access for team members. Prepare agendas, materials; coordinate room/equipment reservations. Manage electronic calendars; schedule meetings, appointments, conference calls. Conduct interviews and make hiring recommendations. Contribute and participate in team coaching and performance development discussions. Pre-Screening Candidates for Interviews. Facilitate feedback discussions with individuals. Participate and conduct team member training. Create offer Letters and Hiring Kit. Ensures that the team's acquisitions are completed on time and accurately. Planning, coordinating, and monitoring daily activities; ranging from routine to moderately complex work in a major corporate environment. Reviewing, prioritizing, and distributing daily work to meet deadlines and goals. Monitoring work in progress making adjustments as needed. Effectively trains staff on duties, responsibilities, and expectations. Accomplishments Founder of Women Embracing Diversity Non-Profit Women's Support Group Organize Women Conferences/ Plan Activities. Skills acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application and Press Ganey ","
    PATIENT ADVOCATE
    Summary
    Seeking an opportunity in an Management/HR Department where my professional experience and education will allow me to make an immediate contribution, as an integral part of a progressive organization.
    Education and Training
    HealthCare Administration- Human Resources , 2017 Herzing University- Online － City , State , Unitted States
    Bachelor of Science : Management - Human Resource Management , 2009 Kaplan University － City , State , United States
    Business Administration Management , 2007 Kaplan University － City , State
    WFHM Reverse Mentoring Senior Management : 1983 MSTA Business College － City , State WFHM Diversity Program
    MBA : 2011
    - Chuck Bishop/ Eric Stoddard Diverse Leaders Program CRA Best Practices Project : October 2011
    Business Administration Management Learning and Development Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC
    Experience
    Patient Advocate
    May 2017 to Current     Company Name － City , State As a patient advocate, I am responsible for the developing, revising and implementing policies and procedures as needed.  Facilitates the patient complaint/grievance process, with positive patient experience.  Making rounds to each unit daily, visit all new admissions and also identify patients' needs or issues and then visit the patients to advocate on their behalf.  Actively working with unit leaders and staff to assign and assure follow-up action is taken quickly to resolve all issues.  Documenting and reporting trends in patient attitudes and /or obstacles to delivery immediate service recovery.  Investigates referrals/complaints through review of records and discussion with appropriate individuals in an objective, thorough and tactful manner.  Participates in staff and community education on patient rights, the complaint procedure and other related issues as requested.  Generate weekly/ end of month reports and track IRIS reports, discharge phone calls reporting back to unit leaders positive/negative feedback.  Training, coaching, delegating work responsibility.
    Office Support
    March 2015     Company Name － City , State
    • Managed day to day operations with minimal supervision
    • Created reports, and Purchased office material.
    • Performs complex, clerical services for the Intact Services.
    • Provide clerical support to the team supervisor staff, delegated work flow.
    • Including but not limited to mailing, filing, scanning confidential documents, extensive communication with all statewide agencies business managers and financial managers.
    • Review each bill within five (5) working days of receipt for accuracy and completeness.
    • Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment.
    • Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form.
    • Sent incorrect cases to the POS agency to be corrected and re-billed.
    • Created a new Bureau of Operations Intact Family Services Billing Process Manual.
    • Created a billing tracking system for all incoming bills, business managers; POS intact email distribution list.
    • Review each bill within five (5) working days of receipt for accuracy and completeness.
    • Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment.
    • Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form.
    • Sent incorrect cases to the POS agency to be corrected and re-billed.
    • Created a new intact billing work flow from SACWIS for billing staff.
    Operations Team Lead
    September 2002 to January 2015     Company Name － City , State
    • Interact and act as a liaison with business clients, business partners, internal and external staff, and update share point sites.
    • Review and certify system access for team members.
    • Prepare agendas, materials; coordinate room/equipment reservations.
    • Manage electronic calendars; schedule meetings, appointments, conference calls.
    • Conduct interviews and make hiring recommendations.
    • Contribute and participate in team coaching and performance development discussions.
    • Pre-Screening Candidates for Interviews.
    • Facilitate feedback discussions with individuals.
    • Participate and conduct team member training.
    • Create offer Letters and Hiring Kit.
    • Ensures that the team's acquisitions are completed on time and accurately.
    • Planning, coordinating, and monitoring daily activities; ranging from routine to moderately complex work in a major corporate environment.
    • Reviewing, prioritizing, and distributing daily work to meet deadlines and goals.
    • Monitoring work in progress making adjustments as needed.
    • Effectively trains staff on duties, responsibilities, and expectations.
    Accomplishments

    Founder of Women Embracing Diversity Non-Profit Women's Support Group Organize Women Conferences/ Plan Activities.

    Skills
    acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application and Press Ganey
    " 12171093,ADVOCATE,"Active listening skills, Time management, Detail-oriented, Energetic work attitude, Telecommunication skills, Sharp problem solver, Adaptive team player, Strong organizational skills, Customer service expert, Flexible schedule, Filing, Professional and friendly, Careful and active listener, Multi-tasking","Dietetics, CALPOLY Pomona, Associate of Science, Social and Behavioral Sciences, Citrus College, High School Diploma, General, Charter Oak High School","Community Advocate, Lead Human Resource Recruiter, Exhibit Creator"," COMMUNITY ADVOCATE Summary Dedicated and focused Community Advocate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Certifications CPR and First Aid Highlights Active listening skills                  Time management Courteous demeanor                  Detail-oriented Energetic work attitude      Telecommunication skills           Sharp problem solver Adaptive team player                 Strong organizational skills  Customer service expert  Flexible schedule Experience Community Advocate Nov 2015 to Current Company Name － City , State Made it my goal to promote the independence of disabled individuals. Managed daily office operations and maintenance of community and consumer relations.  Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated Fairplex policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Lead Human Resource Recruiter May 2012 to Jan 2015 Company Name － City , State Answered customers' questions and addressed problems and complaints in person and via phone.   Helped customers select products that  best fit their personal needs.  Maintained visually appealing and effective displays for the entire office. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management.  ​ Exhibit Creator Aug 2008 to Oct 2009 Company Name － City , State Maintained visually appealing and effective displays for the entire building.   Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated Fairplex policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member   Education and Training Dietetics CALPOLY Pomona － City , State , USA Minor in Psychology Associate of Science , Social and Behavioral Sciences 2012 Citrus College － City , State , USA Minor in Psychology High School Diploma , General 2008 Charter Oak High School － City , State , USA Skills Filing, Professional and friendly, Careful and active listener, Multi-tasking ","
    COMMUNITY ADVOCATE
    Summary
    Dedicated and focused Community Advocate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
    Certifications
    CPR and First Aid
    Highlights
    • Active listening skills                 
    • Time management
    • Courteous demeanor                 
    • Detail-oriented
    • Energetic work attitude     
    • Telecommunication skills          
    • Sharp problem solver
    • Adaptive team player                
    • Strong organizational skills 
    • Customer service expert 
    • Flexible schedule
    Experience
    Community Advocate Nov 2015 to Current
    Company Name － City , State

    Made it my goal to promote the independence of disabled individuals.

    • Managed daily office operations and maintenance of community and consumer relations.  Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated Fairplex policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management.

    Lead Human Resource Recruiter May 2012 to Jan 2015
    Company Name － City , State

    Answered customers' questions and addressed problems and complaints in person and via phone.  

    • Helped customers select products that  best fit their personal needs.  Maintained visually appealing and effective displays for the entire office. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. 

    ​
    Exhibit Creator Aug 2008 to Oct 2009
    Company Name － City , State

    Maintained visually appealing and effective displays for the entire building.  

    • Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated Fairplex policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member  
    Education and Training
    Dietetics CALPOLY Pomona － City , State , USA Minor in Psychology
    Associate of Science , Social and Behavioral Sciences 2012 Citrus College － City , State , USA Minor in Psychology
    High School Diploma , General 2008 Charter Oak High School － City , State , USA
    Skills
    Filing, Professional and friendly, Careful and active listener, Multi-tasking
    " 13967854,ADVOCATE,"Case management, Interpersonal skills, Crisis intervention, Client relations, Databases, Decision making, Adaptable, Self motivated, Creative problem solving, Bilingual, Translation and Interpretation (Spanish and English), Legal navigation, Public speaking, Team player, Computer proficient, File/records maintenance, Organizational skills","Pellissippi State Community College, Professional studies International Organizational Leadership, B.S","Victim Advocate, Multicultural Advocate, Intern, Interpreter/translator"," VICTIM ADVOCATE Professional Summary  Social worker with more that five years of experience as Multicultural Victim  Advocate and exceptional people skills. Versed in advocacy and case management . Desires a challenging role as HR Generalist.   Strategic planning and client relationship management expert. Experience in counseling individuals of various ethnic and socio-economic backgrounds, including Latinos and immigrants from various countries. Core Qualifications Case management Interpersonal skill Crisis intervention Client relations Databases Decision making Adaptable Self motivated Creative problem solving  Bilingual Translation and Interpretation (Spanish and English) Legal navigation Public speaking Team player Computer proficient File/records maintenance Organizational skills Experience February 2015 to March 2017 Company Name City , State Victim Advocate April 2014 to March 2015 Company Name City , State Multicultural Advocate Conducted a support group for victims of domestic violence. Trained other professionals in multiculturalism, immigration and how to better served the Latino community. Connected clients with community service and resource agencies. Provided comprehensive case management services, including creating personalized safety plans , assistance with Court filings, crisis intervention, education on victim's rights, victim's compensation, navigation of the justice system, accompaniment to court and connecting victim's families with appropriate resources in the community. Interpretation and translation in court. June 2013 to February 2014 Company Name City , State Intern Entered numerical data into databases in a timely and accurate manner. Developed a community group targeting immigrant youth: empowerment, cultural diversity and healthy behavior. Assisted clients with legal interpretation. Provided referral and advocacy services. August 2012 to May 2013 Company Name City , State Interpreter/translator Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Performed a variety of modes of interpreting such as: simultaneous,consecutive,whispered. Convert concepts in the source language to equivalent concepts in the target language. Render spoken messages accurately, quickly, and clearly. Education 2014 Pellissippi State Community College City , State Professional studies International Organizational Leadership B.S Professional studies International Organizational Leadership 04/2016 Middle Tennesse State University City , State CCAHT Human Trafficking Training 07/2015 CCAHT Human Trafficking Summit by Community Coalition Against Human Trafficking Criminal Injuries Compensation Training 03-2015 Publications 12/2014 Immigrant Victims of Intimate Partners Violence (2014) Deferred Action for Childhood Arrivals (DACA): Renewal. (2014) Certification Process for U-Visa.(2014) The ABC's of Advocacy.(2014) Coordinated Community Response Training Knoxville FJC - Second Floor Auditorium Tuesday, March 24 - Wednesday, March 25 (9:00am - 4:00pm) Victim's Compensation Knoxville FJC March 25 (2p.m) Proceedings Involving Victims of Battering. (2014) Criminal Injuries Compensation Workshop 08 /2016 Certifications Understanding the Role of Experts in Immigration Proceedings Involving Victims of Battering National Clearinghouse for the Defense of Battered Women Knoxville TN 06/2014 U-VISA Department of Homeland Security  Knoxville TN 06-04-2014 Trauma Informed Advocacy Family Justice Center Knoxville TN 07/2014 Bridges Out of Poverty Knoxville Homeless Coalition                                                        Knoxville TN                                                                               08/2014 Emotional Safety Plan The Hotline Webinar Services Knoxville TN 08/2014 Community Schools Knox County Knoxville TN 07-2014 CPR YWCA Knoxville TN 06/2014 DACA National Immigration Law Center Knoxville TN 06/2014   Immigrant Victims of Intimate Partner Violence Jewish Woman International Knoxville TN 04/2014 Trauma Informed Advocacy Knoxville Family Justice Center Knoxville TN 07/2014 Expert Advice for Judges NIWAP Knoxville TN 12/2014   International Conference on Sexual Assault, Domestic Violence and Campus Responses New Orleans, LA 04/2015 Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08/2015 U-VISA and VAWA Catholic Charities Knoxville TN 07/2016 CCR- Safety Audit training Family Justice Center Knoxville TN 05/ 2015 Human Trafficking Summit Human Trafficking Summit Community Coalition Against Human Trafficking Knoxville TN  07/2015   The ABC's of Advocacy TN Coalition   Knoxville TN 09/2014 ​ Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08/2016 Drug and Alcohol Workshop, Harassment Awareness City of Knoxville Knoxville TN 02/2015 ​ Languages Bilingual Spanish/English Skills Trained in indicators of child abuse, domestic Crisis and Human trafficking  intervention techniques, violence and human trafficking Strong client relations Bilingual in Spanish and English Culturally sensitive Public speaking ability Case management proficiency Excellent interpersonal skills Independent judgment and decision making Knowledge of civil court system ​ ","
    VICTIM ADVOCATE
    Professional Summary
     Social worker with more that five years of experience as Multicultural Victim  Advocate and exceptional people skills. Versed in advocacy and case management . Desires a challenging role as HR Generalist.   Strategic planning and client relationship management expert. Experience in counseling individuals of various ethnic and socio-economic backgrounds, including Latinos and immigrants from various countries.
    Core Qualifications
    • Case management
    • Interpersonal skill
    • Crisis intervention
    • Client relations
    • Databases
    • Decision making
    • Adaptable
    • Self motivated
    • Creative problem solving
    •  Bilingual
    • Translation and Interpretation (Spanish and English)
    • Legal navigation
    • Public speaking
    • Team player
    • Computer proficient
    • File/records maintenance
    • Organizational skills
    Experience
    February 2015 to March 2017
    Company Name City , State Victim Advocate
    April 2014 to March 2015
    Company Name City , State Multicultural Advocate
    • Conducted a support group for victims of domestic violence.
    • Trained other professionals in multiculturalism, immigration and how to better served the Latino community.
    • Connected clients with community service and resource agencies.
    • Provided comprehensive case management services, including creating personalized safety plans , assistance with Court filings, crisis intervention, education on victim's rights, victim's compensation, navigation of the justice system, accompaniment to court and connecting victim's families with appropriate resources in the community.
    • Interpretation and translation in court.
    June 2013 to February 2014
    Company Name City , State Intern
    • Entered numerical data into databases in a timely and accurate manner.
    • Developed a community group targeting immigrant youth: empowerment, cultural diversity and healthy behavior.
    • Assisted clients with legal interpretation.
    • Provided referral and advocacy services.
    August 2012 to May 2013
    Company Name City , State Interpreter/translator


    • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
    • Performed a variety of modes of interpreting such as: simultaneous,consecutive,whispered.
    • Convert concepts in the source language to equivalent concepts in the target language.
    • Render spoken messages accurately, quickly, and clearly.
    Education
    2014
    Pellissippi State Community College
    City , State     Professional studies International Organizational Leadership
    B.S     Professional studies International Organizational Leadership
    04/2016
    Middle Tennesse State University
    City , State
    CCAHT Human Trafficking Training
    07/2015

    CCAHT Human Trafficking Summit by Community Coalition Against Human Trafficking     Criminal Injuries Compensation Training 03-2015
    Publications
    12/2014 Immigrant Victims of Intimate Partners Violence (2014) Deferred Action for Childhood Arrivals (DACA): Renewal. (2014) Certification Process for U-Visa.(2014) The ABC's of Advocacy.(2014) Coordinated Community Response Training Knoxville FJC - Second Floor Auditorium Tuesday, March 24 - Wednesday, March 25 (9:00am - 4:00pm) Victim's Compensation Knoxville FJC March 25 (2p.m) Proceedings Involving Victims of Battering. (2014) Criminal Injuries Compensation Workshop 08 /2016
    Certifications

    Understanding the Role of Experts in

    Immigration Proceedings Involving

    Victims of Battering

    National Clearinghouse for the

    Defense of Battered Women

    Knoxville TN

    06/2014

    U-VISA
    Department of Homeland Security
     Knoxville TN 06-04-2014
    Trauma Informed Advocacy
    Family Justice Center
    Knoxville TN 07/2014
    Bridges Out of Poverty
    Knoxville Homeless Coalition                                                        Knoxville TN                                                                               08/2014
    Emotional Safety Plan
    The Hotline Webinar Services
    Knoxville TN
    08/2014
    Community Schools
    Knox County
    Knoxville TN
    07-2014
    CPR
    YWCA
    Knoxville TN
    06/2014
    DACA
    National Immigration Law Center
    Knoxville TN
    06/2014  
    Immigrant Victims of Intimate Partner Violence
    Jewish Woman International
    Knoxville TN
    04/2014
    Trauma Informed Advocacy Knoxville
    Family Justice Center
    Knoxville TN
    07/2014
    Expert Advice for Judges
    NIWAP
    Knoxville TN
    12/2014  
    International Conference on Sexual Assault,
    Domestic Violence and Campus Responses
    New Orleans, LA
    04/2015
    Criminal Injuries Compensation
    Tennessee Department of Treasury
    Knoxville TN
    08/2015
    U-VISA and VAWA
    Catholic Charities
    Knoxville TN
    07/2016
    CCR- Safety Audit training
    Family Justice Center
    Knoxville TN
    05/ 2015
    Human Trafficking Summit
    Human Trafficking Summit Community Coalition
    Against Human Trafficking
    Knoxville TN 
    07/2015  
    The ABC's of Advocacy
    TN Coalition  
    Knoxville TN
    09/2014
    ​
    Criminal Injuries Compensation
    Tennessee Department of Treasury
    Knoxville TN
    08/2016
    Drug and Alcohol Workshop, Harassment Awareness
    City of Knoxville
    Knoxville TN
    02/2015
    ​
    Languages
    Bilingual Spanish/English
    Skills


    • Trained in indicators of child abuse, domestic Crisis and Human trafficking
    •  intervention techniques, violence and human trafficking
    • Strong client relations
    • Bilingual in Spanish and English
    • Culturally sensitive
    • Public speaking ability
    • Case management proficiency
    • Excellent interpersonal skills
    • Independent judgment and decision making
    • Knowledge of civil court system
    ​
    " 90468982,ADVOCATE,"ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax",Howard W. Blake High School Diploma,"Customer Advocate, Teller I, Night Shift Leader, Cashier, Cashier, Team Member"," CUSTOMER ADVOCATE Professional Summary Customer care professional pursuing a position in an organization seeking an ardent problem solver, demonstrating immense levels of initiative whilst providing compassionate customer service, with over 4 years of customer relations experience. Eagerly ready to submerge into gaining new skills, while utilizing the skills I have acquired throughout my career to help propel this company to new heights. Recently earned ""Recognizing You!"" award for device upgrade sales incentive for customer service. Exceeded corporate target for customer satisfaction for 6 months in a row. Excelled in surpassing daily Target brand Debit and Credit card sales and product protection/replacement plans goals. Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity. Experience 03/2015 to Current Customer Advocate Company Name － City , State Achieved customer satisfaction rating of 9.80 two months after training, exceeding corporate target of 9.20. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. 12/2014 to 03/2015 Teller I Company Name － City , State Helped customers select products that best fit their personal needs Processed and issued money orders for customers. Delivered prompt, accurate and excellent customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Maintained confidentiality of bank records and client information. Processed cash withdrawals. Examined checks for identification and endorsement. 03/2012 to 11/2014 Night Shift Leader Company Name － City , State Balanced daily bank vault inventory and ATM with a zero error rate, while supervising FSA's. Cross-sold promotional products and services while negotiating fees for check cashing. Provided genuine customer service to help grow branch revenue by exceeding customer expectations. Processed 5-7 SAR's per month and about 2 CTR's a month during busy tax season. Identified money laundering red flags, including but not limited to: falsified identification, altered documents, structuring, avoiding federal thresholds and evading BSA requirements. Knowledge of the GLB-Act and FTC safeguarding rules. Experience with the Bank Secrecy Act and Federal thresholds. Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times. Informed customers about sales and promotions in a courteous and inviting manner. Completed nightly auditing of all staff paperwork, confirming each document was accounted for, factual, and correct while also assisting a high volume of customers. Weekly intranet training modules based on cash handling, money laundering, suspicious activity and company security policies. 10/2010 to 03/2012 Cashier Company Name － City , State Helped lead in drive of sales by cross-selling debit and credit cards under Target brand. Expertly utilized cash register equipment and carefully handled large amounts of money. Looked up prices and store merchandise while politely assisting customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Stocked and rotated inventory regularly. Greeted each customer with a smile and made their experience as convenient as possible. 10/2009 to 01/2010 Cashier Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Readily stocked returned and misplaced items, making sure to always strive for productivity. Worked comfortably in hectic situations, while handling other task. Maintained a clean work station and friendly atmosphere. 05/2008 to 06/2009 Team Member Company Name － City , State Efficiently trained new hires, keeping them knowledgeable of all company policies and guidelines. Always adhered to and implemented company safety training and requirements. Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm. Kept current with all park information to give guests the best experience possible. Education 2009 High School Diploma Howard W. Blake － City , State , U S Skills ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax ","
    CUSTOMER ADVOCATE
    Professional Summary
    Customer care professional pursuing a position in an organization seeking an ardent problem solver, demonstrating immense levels of initiative whilst providing compassionate customer service, with over 4 years of customer relations experience. Eagerly ready to submerge into gaining new skills, while utilizing the skills I have acquired throughout my career to help propel this company to new heights. Recently earned ""Recognizing You!"" award for device upgrade sales incentive for customer service. Exceeded corporate target for customer satisfaction for 6 months in a row. Excelled in surpassing daily Target brand Debit and Credit card sales and product protection/replacement plans goals. Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity.
    Experience
    03/2015 to Current
    Customer Advocate Company Name － City , State
    • Achieved customer satisfaction rating of 9.80 two months after training, exceeding corporate target of 9.20.
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    • Made reasonable procedure exceptions to accommodate unusual customer requests.
    • Addressed customer service inquiries in a timely and accurate fashion.
    • Developed effective relationships with all call center departments through clear communication.
    • Built customer loyalty by placing follow-up calls for customers who reported product issues.
    12/2014 to 03/2015
    Teller I Company Name － City , State
    • Helped customers select products that best fit their personal needs Processed and issued money orders for customers.
    • Delivered prompt, accurate and excellent customer service.
    • Maintained adequate cash supply in cash drawers in multiple checkout stations.
    • Maintained confidentiality of bank records and client information.
    • Processed cash withdrawals.
    • Examined checks for identification and endorsement.
    03/2012 to 11/2014
    Night Shift Leader Company Name － City , State
    • Balanced daily bank vault inventory and ATM with a zero error rate, while supervising FSA's.
    • Cross-sold promotional products and services while negotiating fees for check cashing.
    • Provided genuine customer service to help grow branch revenue by exceeding customer expectations.
    • Processed 5-7 SAR's per month and about 2 CTR's a month during busy tax season.
    • Identified money laundering red flags, including but not limited to: falsified identification, altered documents, structuring, avoiding federal thresholds and evading BSA requirements.
    • Knowledge of the GLB-Act and FTC safeguarding rules.
    • Experience with the Bank Secrecy Act and Federal thresholds.
    • Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times.
    • Informed customers about sales and promotions in a courteous and inviting manner.
    • Completed nightly auditing of all staff paperwork, confirming each document was accounted for, factual, and correct while also assisting a high volume of customers.
    • Weekly intranet training modules based on cash handling, money laundering, suspicious activity and company security policies.
    10/2010 to 03/2012
    Cashier Company Name － City , State
    • Helped lead in drive of sales by cross-selling debit and credit cards under Target brand.
    • Expertly utilized cash register equipment and carefully handled large amounts of money.
    • Looked up prices and store merchandise while politely assisting customers.
    • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
    • Assisted customers in finding out-of-stock items.
    • Stocked and rotated inventory regularly.
    • Greeted each customer with a smile and made their experience as convenient as possible.
    10/2009 to 01/2010
    Cashier Company Name － City , State
    • Operated a cash register to process cash, check and credit card transactions.
    • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
    • Readily stocked returned and misplaced items, making sure to always strive for productivity.
    • Worked comfortably in hectic situations, while handling other task.
    • Maintained a clean work station and friendly atmosphere.
    05/2008 to 06/2009
    Team Member Company Name － City , State
    • Efficiently trained new hires, keeping them knowledgeable of all company policies and guidelines.
    • Always adhered to and implemented company safety training and requirements.
    • Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm.
    • Kept current with all park information to give guests the best experience possible.
    Education
    2009
    High School Diploma Howard W. Blake － City , State , U S
    Skills
    ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax
    " 49475708,ADVOCATE,"calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, paint, policies, quality, Maintain records, safety, sales, tables, team work, written","ELDORADO HIGH SCHOOL, High School Diploma","Customer Advocate, Greet customers and ascertain needs, Receive payment by cash or credit, Maintain sanitation, health, and safety standards"," CUSTOMER ADVOCATE Professional Summary I was in R.O.T.C for 4 years in high school. I Was in our unarmed drill team, I was second in command. I would be in drill meets and in competitions. Not only was this distraction for me but it was also a learning experience for me. I gathered leader ship skills, team work skills, also responsibility skills. When we needed to get something done I was taught to take the initiative to get things done. I did lead a couple of our drill meets. I did learn how to handle hard situations. Work Experience Customer Advocate Dec 2014 to Nov 2015 Company Name - City , State responsibilities are making sure our customer leave with cash, making sure all documents are updated on file of each customer. One of my tasks are to have our campaign calls completed by Monday and have the report sent. We go to each customer's account to see if they have and cash available loan wise, we give them a brief call reminding them they have cash. I need to have sent out the summary report by Monday. By doing this we get more customer's in helping us meet our goals.We Also make sure our environment is clean and nice for our customer's to feel welcomed. Ensuring all documents are correct in system to meet compliance. Verify and examine information and accuracy of loan application and closing documents. Record applications for loan and credit, loan information, and disbursements of funds, using computers. Present loan and repayment schedules to customers. Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators. File and maintain loan records. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Process and maintain records of customer loans. Jul 2014 to Jan 2015 Company Name - City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain records related to sales. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Greet customers and ascertain what each customer wants or needs. Jun 2014 to Dec 2014 Company Name - City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Greet customers entering establishments. Process merchandise returns and exchanges. Describe merchandise and explain use, operation, and care of merchandise to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Apr 2012 to Aug 2014 Company Name - City , State Maintain sanitation, health, and safety standards in work areas. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Clean food preparation areas, cooking surfaces, and utensils. Issue receipts, refunds, credits, or change due to customers. Verify that prepared food meets requirements for quality and quantity. Greet customers entering establishments. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. Answer customers' questions, and provide information on procedures or policies. Measure ingredients required for specific food items being prepared. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Take food and drink orders and receive payment from customers. Stock shelves, and mark prices on shelves and items. Clean, stock, and restock workstations and display cases. Wash, cut, and prepare foods designated for cooking. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Serve orders to customers at windows, counters, or tables. Pre-cook items such as bacon, to prepare them for later use. Prepare dough, following recipe. Education and Training High School Diploma Jun 2014 ELDORADO HIGH SCHOOL - City , State diploma Skills calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written ","
    CUSTOMER ADVOCATE
    Professional Summary
    I was in R.O.T.C for 4 years in high school. I Was in our unarmed drill team, I was second in command. I would be in drill meets and in competitions. Not only was this distraction for me but it was also a learning experience for me. I gathered leader ship skills, team work skills, also responsibility skills. When we needed to get something done I was taught to take the initiative to get things done. I did lead a couple of our drill meets. I did learn how to handle hard situations.
    Work Experience
    Customer Advocate Dec 2014 to Nov 2015
    Company Name - City , State
    • responsibilities are making sure our customer leave with cash, making sure all documents are updated on file of each customer.
    • One of my tasks are to have our campaign calls completed by Monday and have the report sent.
    • We go to each customer's account to see if they have and cash available loan wise, we give them a brief call reminding them they have cash.
    • I need to have sent out the summary report by Monday.
    • By doing this we get more customer's in helping us meet our goals.We Also make sure our environment is clean and nice for our customer's to feel welcomed.
    • Ensuring all documents are correct in system to meet compliance.
    • Verify and examine information and accuracy of loan application and closing documents.
    • Record applications for loan and credit, loan information, and disbursements of funds, using computers.
    • Present loan and repayment schedules to customers.
    • Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
    • File and maintain loan records.
    • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
    • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
    • Process and maintain records of customer loans.
    Jul 2014 to Jan 2015
    Company Name - City , State
    • Greet customers and ascertain what each customer wants or needs.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Answer questions regarding the store and its merchandise.
    • Maintain records related to sales.
    • Place special orders or call other stores to find desired items.
    • Prepare merchandise for purchase or rental.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Inventory stock and requisition new stock.
    • Clean shelves, counters, and tables.
    • Help customers try on or fit merchandise.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    • Estimate quantity and cost of merchandise required, such as paint or floor covering.
    • Bag or package purchases, and wrap gifts.
    • Greet customers and ascertain what each customer wants or needs.
    Jun 2014 to Dec 2014
    Company Name - City , State
    • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    • Issue receipts, refunds, credits, or change due to customers.
    • Greet customers entering establishments.
    • Process merchandise returns and exchanges.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
    • Answer questions regarding the store and its merchandise.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Maintain records related to sales.
    • Inventory stock and requisition new stock.
    • Help customers try on or fit merchandise.
    Apr 2012 to Aug 2014
    Company Name - City , State
    • Maintain sanitation, health, and safety standards in work areas.
    • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    • Clean food preparation areas, cooking surfaces, and utensils.
    • Issue receipts, refunds, credits, or change due to customers.
    • Verify that prepared food meets requirements for quality and quantity.
    • Greet customers entering establishments.
    • Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
    • Answer customers' questions, and provide information on procedures or policies.
    • Measure ingredients required for specific food items being prepared.
    • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
    • Take food and drink orders and receive payment from customers.
    • Stock shelves, and mark prices on shelves and items.
    • Clean, stock, and restock workstations and display cases.
    • Wash, cut, and prepare foods designated for cooking.
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Serve orders to customers at windows, counters, or tables.
    • Pre-cook items such as bacon, to prepare them for later use.
    • Prepare dough, following recipe.
    Education and Training
    High School Diploma Jun 2014 ELDORADO HIGH SCHOOL - City , State
    diploma
    Skills
    calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written
    " 54067174,ADVOCATE,"Customer service expert, Customer-focused, Strong organizational skills, Skilled multi-tasked, Creative problem solver, Deadline-oriented, Active listening skills, Scheduling, Quick learner, Bilingual, Training development aptitude, Dentrix/Open Dental Training, Credit card processing","Winfree Academy Charter School, High School Diploma, CNA Certificate","Patient Advocate, Insurance Agent, Debt Collector"," PATIENT ADVOCATE Summary Customer service professional dedicated to effective team management and customer satisfaction, bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Skills Customer service expert Customer-focused Strong organizational skills Skilled multi-tasked Creative problem solver Deadline-oriented Active listening skills Scheduling Quick learner Bilingual Training development aptitude Dentrix/Open Dental Training Credit card processing Experience Patient Advocate May 2015 to Jun 2017 Company Name － City , State Maintained accurate records of patient care, condition, progress and concerns. Observed and documented patient status and reported patient complaints to the case manager. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Set up patient appointments for all locations. Kept record of conversation on each individual file. Meet certain appointment goals daily and monthly. Answered basic questions regarding Insurance, past, and future treatments. Inbound Calls Outbound Calls. Insurance Agent Dec 2014 to May 2015 Company Name － City , State Closed an average of 10 new sales per week. Calculated premiums and established payment methods for sales. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Met with an average of 5 walk-in policyholders a day to address and resolve complaints. Called 250 warm leads each week to expand client base. Promoted agency products to customers in person, on the telephone and in writing. Finalized sales and collected necessary deposits. Collected all premiums on or before effective date of coverage. Prepared necessary paperwork to process insurance sales and renewals. Submitted up-to-date activity and production logs to agency management for review. Debt Collector Apr 2014 to Dec 2014 Company Name － City , State Strong Problem Solver Inbound/Outbound Calls regarding past due accounts with major retailer, and banks. Collect Daily goals to meet certain amount of money. High Call Volume Set up payment plans on automated system Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 20 calls in queue per minute. Aug 2013 to Mar 2014 Company Name － City , State Assessed need for, ordered, obtained and interpreted appropriate lab tests. Recorded patients' medical history, vital statistics and test results in medical records. Delivered high-quality and compassionate treatment to indigent and low-income patient community. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Scheduled and accompanied clients to medical appointments. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Assisted with patient transfer and ambulation. Positioned residents for comfort and to prevent skin pressure problems. Education and Training High School Diploma 2013 Winfree Academy Charter School － State CNA Certificate 2012 City , State Skills agency, basic, call center, case manager, CNA, Creative problem solver, Credit, client, clients, Customer service, fast, financial, Insurance, insurance sales, listening, money, Strong organizational skills, patient care, Problem Solver, progress, quality, Quick learner, range of motion, sales, Scheduling, statistics, telephone, Training development, transportation ","
    PATIENT ADVOCATE
    Summary
    Customer service professional dedicated to effective team management and customer satisfaction, bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
    Skills
    • Customer service expert Customer-focused
    • Strong organizational skills Skilled multi-tasked
    • Creative problem solver Deadline-oriented
    • Active listening skills Scheduling
    • Quick learner Bilingual
    • Training development aptitude Dentrix/Open Dental Training
    • Credit card processing
    Experience
    Patient Advocate May 2015 to Jun 2017
    Company Name － City , State
    • Maintained accurate records of patient care, condition, progress and concerns.
    • Observed and documented patient status and reported patient complaints to the case manager.
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    • Set up patient appointments for all locations.
    • Kept record of conversation on each individual file.
    • Meet certain appointment goals daily and monthly.
    • Answered basic questions regarding Insurance, past, and future treatments.
    • Inbound Calls Outbound Calls.
    Insurance Agent Dec 2014 to May 2015
    Company Name － City , State
    • Closed an average of 10 new sales per week.
    • Calculated premiums and established payment methods for sales.
    • Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
    • Processed applications, payments, corrections, endorsements and cancellations.
    • Met with an average of 5 walk-in policyholders a day to address and resolve complaints.
    • Called 250 warm leads each week to expand client base.
    • Promoted agency products to customers in person, on the telephone and in writing.
    • Finalized sales and collected necessary deposits.
    • Collected all premiums on or before effective date of coverage.
    • Prepared necessary paperwork to process insurance sales and renewals.
    • Submitted up-to-date activity and production logs to agency management for review.
    Debt Collector Apr 2014 to Dec 2014
    Company Name － City , State
    • Strong Problem Solver Inbound/Outbound Calls regarding past due accounts with major retailer, and banks.
    • Collect Daily goals to meet certain amount of money.
    • High Call Volume Set up payment plans on automated system Effectively managed a high-volume of inbound and outbound customer calls.
    • Answered a constant flow of customer calls with up to 20 calls in queue per minute.
    Aug 2013 to Mar 2014
    Company Name － City , State
    • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
    • Recorded patients' medical history, vital statistics and test results in medical records.
    • Delivered high-quality and compassionate treatment to indigent and low-income patient community.
    • Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
    • Scheduled and accompanied clients to medical appointments.
    • Provided transportation, assistance and companionship to clients.
    • Cleaned and organized patients' living quarters.
    • Assisted with patient transfer and ambulation.
    • Positioned residents for comfort and to prevent skin pressure problems.
    Education and Training
    High School Diploma 2013 Winfree Academy Charter School － State
    CNA Certificate 2012 City , State
    Skills
    agency, basic, call center, case manager, CNA, Creative problem solver, Credit, client, clients, Customer service, fast, financial, Insurance, insurance sales, listening, money, Strong organizational skills, patient care, Problem Solver, progress, quality, Quick learner, range of motion, sales, Scheduling, statistics, telephone, Training development, transportation
    " 49486820,ADVOCATE,"Strong organizational skills, MS Word, MS Excel, MS PowerPoint, MS Office Publisher, Outlook, Loan Servicing Systems: MSP/Fidelity, SEAS and Image Viewer, Legal Search Engine: Lexis Nexis, Westlaw, CRM Selling System, Citrix, Online medical software: Encoder Pro and MedPolicy, Negotiation competency, Active listening skills, Conflict resolution, Problem solving, Customer service management, Troubleshooting, Telecommunications knowledge, Employee relations, Accounts payable and receivable, Administrative support, Banking, Consulting, Customer service, Data entry, Employee training, Human resources, Medical billing and coding, Mortgage loans, Networking, Office management, Sales, Scheduling","Associate of Science: Paralegal, Colorado Technical University","Benefit Advocate, Online Customer Service Representative, Senior Customer Service Representative, Sales Representative/Holistic Health Coach, Mortgage Insurance Customer Service Representative"," BENEFIT ADVOCATE Career Overview Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Strengths Strong organizational skills MS Word, MS Excel, MS PowerPoint, MS Office Publisher Outlook  Loan Servicing Systems: MSP/Fidelity, SEAS and Image Viewer Legal Search Engine: Lexis Nexis, Westlaw, CRM Selling System Citrix, online medical software: Encoder Pro and MedPolicy Negotiation competency Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Employee relations specialist High customer service standards Customer service management expertise Troubleshooting skills Telecommunications knowledge Work Experience Benefit Advocate March 2015 to Current Company Name - City , State Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts and correspondence. Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers. Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with internal specialists for assistance. Assist in negotiating fees with healthcare providers on behalf of members. Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools. Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time. Creates, generates, and initiates requests for customer callbacks to allow research and follow-up with the customer. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests. Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Participates in and supports the development and implementation of special projects. Research and solve claims and billing issues. Helps members with eligibility and benefits coverage questions. Interfaces with insurance carriers, physicians, hospitals and other healthcare providers. Online Customer Service Representative Aerotek Contractor December 2014 to February 2015 Company Name - City , State Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Contracted/temporary assignment assisting customers with enrolling for online banking, resetting user names and passwords. Responsible for updating accounts with correct information for proper reception with advanced access codes for financial transfers and bill pay. Assisted assist customers with accessing their accounts due to customer account protection blocks that prevent fraud and offer advanced protection. Senior Customer Service Representative September 2013 to April 2014 Company Name - City , State Xerox Corporation Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Provided Services for Wellpoint Insurance. Handled the needs of medical professionals providing excellent customer service. Verified benefits and eligibility of medical policies, claim statuses. Researched and confirmed ICD-9, CPT & Diagnosis codes are billable and valid based on medical necessity via online medical software Encoder Pro and MedPolicy. Sales Representative/Holistic Health Coach March 2011 to December 2014 Company Name - City , State Provide excellent customer service by responding to customer interactions via the telephone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication. CEO/COO of Health and Wellness/Weight Management Company. Successfully sold over thirty thousand dollars in first six months of business. Managed a team of nine health coaches, who traveled the country networking and building the brand. Successfully conducted both cold and warm sales calls. Persuaded clients to adopt unhealthy lifestyles and eating habits. Conducted weekly consultations via the phone or video chat and/or social media forum. Collaborated one-on-one with clients, identified dieting and weight loss challenges, set realistic dietary goals and designed weight management menus. Collaborated with clients to create options to achieve healthy results according to body type. Coached, observed, monitored results, altered individual programs and celebrated milestones. Duties also included office management, customer support for online order status, history. Logged, tracked and managed leads, contacts, organizations, partners, vendors and suppliers. Office management, administrative support, including new health coach recruiting and training, filing, deposits, and trade shows, conferences and weight release parties. Successfully supported branding with the ability to communicate healthy lifestyle practices and behavior modifications to clients, maintained knowledge base of products, nutrition and a healthy and active lifestyle. Effectively used consulting, coaching, customer service, inside sales and aggressive phone skills to maximize revenues. Strategically utilized reports to meet performance expectations achieve goals and hit sales quotas. Resolved customer issues and escalations. Mortgage Insurance Customer Service Representative June 2008 to June 2011 Company Name - City , State Subject Matter Expert (SME) solely selected to train new hires by the contracted company (Wells Fargo). Promoted to Senior Mortgage Insurance Customer Service Representative.  Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Inbound customer service representative for hazard insurance clients. Assisted borrowers and external customers. Maintained hazard and flood lender placed insurance policies on mortgage loans. Assisted with manual production and the training and development of new hires on specific campaigns. Educational Background Associate of Science : Paralegal Colorado Technical University Coursework in Paralegal Studies Skills Accounts payable and receivable, Administrative  support : filing, researching Banking, billing, branding  Consulting Customer Service, customer support, telephone Data entry: MS Excel, MS Office, Outlook, MS PowerPoint, Publisher, MS Word Employee training Human resource: recruiting, payroll, policies, quality, rapport, insurance, coaching Medical Billing and coding: ICD-9, ICD-10  Mortgage loans, negotiating, networking Office management: selling, sales, scheduling, taxes,  phone skills, phone, trade shows, type, video, websites ","
    BENEFIT ADVOCATE
    Career Overview
    Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
    Core Strengths
    • Strong organizational skills
    • MS Word, MS Excel, MS PowerPoint, MS Office Publisher
    • Outlook 
    • Loan Servicing Systems: MSP/Fidelity, SEAS and Image Viewer
    • Legal Search Engine: Lexis Nexis, Westlaw, CRM Selling System
    • Citrix, online medical software: Encoder Pro and MedPolicy
    • Negotiation competency
    • Active listening skills
    • Seasoned in conflict resolution
    • Sharp problem solver
    • Courteous demeanor
    • Employee relations specialist
    • High customer service standards
    • Customer service management expertise
    • Troubleshooting skills
    • Telecommunications knowledge
    Work Experience
    Benefit Advocate
    March 2015 to Current     Company Name - City , State
    • Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication.
    • Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts and correspondence.
    • Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers.
    • Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with internal specialists for assistance.
    • Assist in negotiating fees with healthcare providers on behalf of members.
    • Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools.
    • Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time.
    • Creates, generates, and initiates requests for customer callbacks to allow research and follow-up with the customer.
    • Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues.
    • Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests.
    • Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.
    • Participates in and supports the development and implementation of special projects.
    • Research and solve claims and billing issues.
    • Helps members with eligibility and benefits coverage questions.
    • Interfaces with insurance carriers, physicians, hospitals and other healthcare providers.
    Online Customer Service Representative Aerotek Contractor
    December 2014 to February 2015     Company Name - City , State
    • Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication.
    • Contracted/temporary assignment assisting customers with enrolling for online banking, resetting user names and passwords.
    • Responsible for updating accounts with correct information for proper reception with advanced access codes for financial transfers and bill pay.
    • Assisted assist customers with accessing their accounts due to customer account protection blocks that prevent fraud and offer advanced protection.
    Senior Customer Service Representative
    September 2013 to April 2014     Company Name - City , State
    • Xerox Corporation Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication.
    • Provided Services for Wellpoint Insurance.
    • Handled the needs of medical professionals providing excellent customer service.
    • Verified benefits and eligibility of medical policies, claim statuses.
    • Researched and confirmed ICD-9, CPT & Diagnosis codes are billable and valid based on medical necessity via online medical software Encoder Pro and MedPolicy.
    Sales Representative/Holistic Health Coach
    March 2011 to December 2014     Company Name - City , State
    • Provide excellent customer service by responding to customer interactions via the telephone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication.
    • CEO/COO of Health and Wellness/Weight Management Company.
    • Successfully sold over thirty thousand dollars in first six months of business.
    • Managed a team of nine health coaches, who traveled the country networking and building the brand.
    • Successfully conducted both cold and warm sales calls.
    • Persuaded clients to adopt unhealthy lifestyles and eating habits.
    • Conducted weekly consultations via the phone or video chat and/or social media forum.
    • Collaborated one-on-one with clients, identified dieting and weight loss challenges, set realistic dietary goals and designed weight management menus.
    • Collaborated with clients to create options to achieve healthy results according to body type.
    • Coached, observed, monitored results, altered individual programs and celebrated milestones.
    • Duties also included office management, customer support for online order status, history.
    • Logged, tracked and managed leads, contacts, organizations, partners, vendors and suppliers.
    • Office management, administrative support, including new health coach recruiting and training, filing, deposits, and trade shows, conferences and weight release parties.
    • Successfully supported branding with the ability to communicate healthy lifestyle practices and behavior modifications to clients, maintained knowledge base of products, nutrition and a healthy and active lifestyle.
    • Effectively used consulting, coaching, customer service, inside sales and aggressive phone skills to maximize revenues.
    • Strategically utilized reports to meet performance expectations achieve goals and hit sales quotas.
    • Resolved customer issues and escalations.
    Mortgage Insurance Customer Service Representative
    June 2008 to June 2011     Company Name - City , State
    • Subject Matter Expert (SME) solely selected to train new hires by the contracted company (Wells Fargo).
    • Promoted to Senior Mortgage Insurance Customer Service Representative. 
    • Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication.
    • Inbound customer service representative for hazard insurance clients.
    • Assisted borrowers and external customers.
    • Maintained hazard and flood lender placed insurance policies on mortgage loans.
    • Assisted with manual production and the training and development of new hires on specific campaigns.
    Educational Background
    Associate of Science : Paralegal Colorado Technical University Coursework in Paralegal Studies
    Skills
    • Accounts payable and receivable,
    • Administrative  support : filing, researching
    • Banking, billing, branding
    •  Consulting
    • Customer Service, customer support, telephone
    • Data entry: MS Excel, MS Office, Outlook, MS PowerPoint, Publisher, MS Word
    • Employee training
    • Human resource: recruiting, payroll, policies, quality, rapport, insurance, coaching
    • Medical Billing and coding: ICD-9, ICD-10 
    • Mortgage loans, negotiating, networking
    • Office management: selling, sales, scheduling, taxes,  phone skills, phone, trade shows, type, video, websites


    " 38860712,ADVOCATE,"streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision","University of Oklahoma, Bachelor of Criminal Justice","Advocate General, Consumer Advocate, BEST Award (Building Excellent Services Together), Established community based supervision programs"," ADVOCATE GENERAL Professional Summary Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative ""Delayed Sentencing"" and ""Aftercare"" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership Skill Highlights Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes Computer-literate performer with extensive software proficiency covering wide variety of applications Proven relationship-builder with unsurpassed interpersonal skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards Results-driven achiever with exemplary planning and organizational skills Innovative problem-solver who can generate workable solutions and resolve complaints. Additional Training Therapeutic Options Training CPR Professional Experience Advocate General August 2014 to Current Company Name Provides oversight for state operated and private facilities licensed or contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with immediate success by locating and reporting consumers that are non-compliant with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using the grievance process allowed us to highlight negative trends prior to becoming major problems, as a result the number of consumer grievances dropped almost 50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a collaboration that prompted facility representatives to engage consumers and families to offer assistance, an explanation or other appropriate support that soothed initial anger and potentially prevented lawsuits. This was a huge factor in the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding consumers found not guilty by reason of insanity while providing input and advice on current behaviors and trends strengthened relationships between the governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by reason of insanity and those never to attain competency, focusing on risk assessments, progression through the program and potential placement for the consumers, we were able to streamline the phases of the program making it more productive and efficient Staying aware of the state budget status, I was able to make appropriate adjustments while managing this division's budget. As a result this division finished the fiscal year 20% under budget allowing the savings to be passed on to divisions where services were being cut. Consumer Advocate August 2013 to August 2014 Company Name Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS. BEST Award (Building Excellent Services Together) two times. January 2004 to January 2013 Company Name Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military. Education and Training Bachelor of Criminal Justice University of Oklahoma － City , State Skills streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision ","
    ADVOCATE GENERAL
    Professional Summary
    Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative ""Delayed Sentencing"" and ""Aftercare"" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership
    Skill Highlights
    • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
    • Computer-literate performer with extensive software proficiency covering wide variety of applications
    • Proven relationship-builder with unsurpassed interpersonal skills
    • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards
    • Results-driven achiever with exemplary planning and organizational skills
    • Innovative problem-solver who can generate workable solutions and resolve complaints.
    • Additional Training
    • Therapeutic Options Training
    • CPR
    Professional Experience
    Advocate General
    August 2014 to Current     Company Name
    • Provides oversight for state operated and private facilities licensed or contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with immediate success by locating and reporting consumers that are non-compliant with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using the grievance process allowed us to highlight negative trends prior to becoming major problems, as a result the number of consumer grievances dropped almost 50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a collaboration that prompted facility representatives to engage consumers and families to offer assistance, an explanation or other appropriate support that soothed initial anger and potentially prevented lawsuits.
    • This was a huge factor in the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding consumers found not guilty by reason of insanity while providing input and advice on current behaviors and trends strengthened relationships between the governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by reason of insanity and those never to attain competency, focusing on risk assessments, progression through the program and potential placement for the consumers, we were able to streamline the phases of the program making it more productive and efficient Staying aware of the state budget status, I was able to make appropriate adjustments while managing this division's budget.
    • As a result this division finished the fiscal year 20% under budget allowing the savings to be passed on to divisions where services were being cut.
    Consumer Advocate
    August 2013 to August 2014     Company Name
    • Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS.
    • BEST Award (Building Excellent Services Together) two times.
    January 2004 to January 2013 Company Name
    • Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military.
    Education and Training
    Bachelor of Criminal Justice University of Oklahoma － City , State
    Skills
    streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision
    " 16332348,ADVOCATE,"Problem solving expertise, Time management, MS Office proficiency, Case planning, Aware of legal and ethical standards, Able to work independently and as a member of a team, Comfortable with diverse populations, Excellent relationship building skills, Excellent writing and critical thinking skills, Experience performing assessments, Interpersonal, oral, and written communication skills, Trauma-informed therapy, Attentive listener, Empathetic, Detail-oriented, Strategic planner, Self-starter, Meticulous attention to detail, Results-oriented, Self-directed, Data collection and analysis, Exceptional organizational skills, Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics","Masters of Science, Criminal Justice, Saint Josephs University, Bachelor of Arts, Law and Justice, Rowan University, Concentration: Forensic Technology and Homeland Security, Cumberland County College","Victim Advocate, Residential Advocate, Deli Clerk, VOLUNTEER KENNELL ATTENDANT, Support Analyst"," VICTIM ADVOCATE Summary Highly motivating, detail-oriented, and adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Possessing a strong background in the criminal justice field, excellent organizational and analytical skills, extensive experience managing heavy case loads, working closely with social services and criminal justice agencies and program management.Well-rounded professional experienced in applying principles of psychology to personnel handling, administration, management and marketing problems. Extensive knowledge of human and industry behavior and performance, mental processes and assessment methods.Energetic [Job Title] successful in program development, implementation and management, as well as community outreach for mission-oriented organizations. Highlights Problem solving expertise Time management MS Office proficiency Case planning Aware of legal and ethical standards Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Experience performing assessments Interpersonal, oral, and written communication skills Trauma-informed therapy Attentive listener Empathetic Detail-oriented Strategic planner Self-starter Meticulous attention to detail Results-oriented Self-directed Data collection and analysis Exceptional organizational skills Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Increased office organization by developing more efficient filing system and customer database protocols. Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system. Managed a caseload of more than [Number] clients at any given time. Experience Victim Advocate 03/2014 to Current Company Name City , State Created, organized and maintained files, daily case notes and electronic databases. Organized office schedules and maintained relationships with necessary agency contacts. Completed statistical analysis by developing, updating and maintaining statistical and related records and reports. Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources Maintained a problem-solving, solution-oriented attitude in all aspects of work Determined whether clients should be counseled or referred to other specialists Asked questions that helped clients identify their feelings and behaviors Assessed patients for risk of suicide attempts Provided assessments, counseling, and case management services to youth and families Conferred with clients to discuss their options and goals Conducted regular assessments and adhered to documentation processes and procedures Counseled individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care Referred clients to other support services as needed such as medical, housing, social services, employment services and legal Provided the client with tools to better manage emotions and address any anger management issues if present Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Built positive rapport with law enforcement officers, court officials and community service agencies. Collected information about clients, using techniques such as testing, interviewing, discussion, and observation Analyzed information from police reports and client intakes to assess clients' abilities, needs, and eligibility for services Effectively managed work in a limited work environment serving a large multi-cultural community, working collaboratively with judicial officers, attorneys, court case managers, and other probation officers Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Updated departmental standard operating procedures and database to accurately reflect the current practices. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Created databases and spreadsheets to improve inventory management and reporting accuracy. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Residential Advocate 06/2012 to 05/2013 Company Name City , State Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Guided victims by providing case-related medical and legal information. Counseled victims, families, and significant others. Designed and distributed training flyers to recruit volunteers for the agency's sexual and domestic violence advocacy programs. Assisted supervisor by managing volunteers, setting up trainings and monthly meetings. Managed victim case files, following state and agency guidelines. Assisted with office procedures pertinent to the operations of the program. Generated monthly and quarterly reports for the agency to be used for grant writing and training purposes. Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Referred clients to resources in the community that met their needs over a crisis hotline and in a residential program. Conducted follow up calls and scheduled appointments for clients. Surveyed surveillance cameras to ensure the safety of the clients residing in the domestic violence shelter. Facilitated workshops that educated residents about parenting, financial literacy, self-sufficiency, legal rights and processes, and adjusting to communal living. Deli Clerk 05/2010 to 05/2012 Company Name City , State Frequently switched between positions as Deli Clerk and Cold Food prep to support changing needs of large retailer. Ensured minimal product shrink and coordinated secondary usage of product Prepared a variety of foods according to customers' orders or supervisors' instructions Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared food items such as sandwiches, salads, soups, and beverages Completed closing duties, including restocking items and closing out the cash drawer. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Maintained neat and attractive bakery food cases. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Frequently switched between positions as Fountain, Server, and Dishwasher to support changing needs of large industrial kitchen. Consistently adhered to quality expectations and standards. Checked in deliveries and signed off on products received. Correctly received orders, processed payments and responded appropriately to guest concerns. Served orders to customers at windows, counters and tables. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Maintained friendly and professional customer interactions. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Communicated with customers regarding orders, comments, and complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Ensured first-in-first-out system with all ingredients labeled and stored properly VOLUNTEER KENNELL ATTENDANT 03/2008 to 08/2008 Company Name City , State Adhered to high standards of safety, cleanliness and professionalism. Monitored animals' recovering from surgery and notified veterinarians of any changes. Promoted skin and coat health through regular grooming. Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options. Talked to animals to soothe them and familiarize them with the human voice. Walked [Number] dogs each day, responding to each dog's individual needs while keeping an eye on the whole group. Fed and watered [Number] animals each day. Observed general shelter population for illness and injury. Cared for animals with special medical needs, including diabetes. Prioritized animal safety and comfort at all times.Talked to animals to soothe them and familiarize them with the human voice.Fed animals twice daily and made sure they had access to fresh water at all times. Support Analyst 03/2015 to Current Company Name City , State Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Maintained up-to-date and comprehensive electronic and paper filing systems.Entered client records in a centralized database for progress tracking. Identified customer needs through market research and analysis.Worked with management to identify trends and developments that might influence PR decisions and strategies.Developed new analytics tool to allow senior management to understand the impact of each project. Education Masters of Science : Criminal Justice 2013 Saint Josephs University City , State , US Masters of Science, Criminal Justice 2012-2013 Saint Josephs University, Philadelphia, PA 3.85GPA Bachelor of Arts : Law and Justice 2012 Rowan University City , State , US Bachelor of Arts, Law and Justice 2010-2012 Rowan University, Glassboro, NJ 3.3GPA Technology and Homeland Security, Forensic 2010 Cumberland County College City , State , US Concentration: Forensic Technology and Homeland Security 2008-2010 Cumberland County College, Vineland, NJ 3.8 GPA, Deans List, Summa Cum Laude Affiliations Volunteer Facilitator Presentations Observed courtroom proceedings such as bail motions, arraignments, status conferences, trials, sentencing hearings and juvenile and family court proceedings Skills Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics ","
    VICTIM ADVOCATE
    Summary

    Highly motivating, detail-oriented, and adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Possessing a strong background in the criminal justice field, excellent organizational and analytical skills, extensive experience managing heavy case loads, working closely with social services and criminal justice agencies and program management.Well-rounded professional experienced in applying principles of psychology to personnel handling, administration, management and marketing problems. Extensive knowledge of human and industry behavior and performance, mental processes and assessment methods.Energetic [Job Title] successful in program development, implementation and management, as well as community outreach for mission-oriented organizations.

    Highlights
    • Problem solving expertise
    • Time management
    • MS Office proficiency
    • Case planning
    • Aware of legal and ethical standards
    • Able to work independently and as a member of a team
    • Comfortable with diverse populations
    • Excellent relationship building skills
    • Excellent writing and critical thinking skills
    • Experience performing assessments
    • Interpersonal, oral, and written communication skills
    • Trauma-informed therapy
    • Attentive listener
    • Empathetic
    • Detail-oriented
    • Strategic planner
    • Self-starter
    • Meticulous attention to detail
    • Results-oriented
    • Self-directed
    • Data collection and analysis
    • Exceptional organizational skills
    Accomplishments

    Data Organization  

    • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

    • Multitasking
    • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
    • Customer Service
    • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
    • Increased office organization by developing more efficient filing system and customer database protocols.
    • Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system.
    • Managed a caseload of more than [Number] clients at any given time.
    Experience
    Victim Advocate 03/2014 to Current Company Name City , State
    • Created, organized and maintained files, daily case notes and electronic databases.
    • Organized office schedules and maintained relationships with necessary agency contacts.
    • Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.
    • Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources
    • Maintained a problem-solving, solution-oriented attitude in all aspects of work
    • Determined whether clients should be counseled or referred to other specialists
    • Asked questions that helped clients identify their feelings and behaviors
    • Assessed patients for risk of suicide attempts
    • Provided assessments, counseling, and case management services to youth and families
    • Conferred with clients to discuss their options and goals
    • Conducted regular assessments and adhered to documentation processes and procedures
    • Counseled individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care
    • Referred clients to other support services as needed such as medical, housing, social services, employment services and legal
    • Provided the client with tools to better manage emotions and address any anger management issues if present
    • Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene.
    • Built positive rapport with law enforcement officers, court officials and community service agencies.

    • Collected information about clients, using techniques such as testing, interviewing, discussion, and observation
    • Analyzed information from police reports and client intakes to assess clients' abilities, needs, and eligibility for services
    • Effectively managed work in a limited work environment serving a large multi-cultural community, working collaboratively with judicial officers, attorneys, court case managers, and other probation officers
    • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
    • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
    • Developed and created a more effective filing system to accelerate paperwork processing.
    • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
    • Updated departmental standard operating procedures and database to accurately reflect the current practices.
    • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
    • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
    • Created databases and spreadsheets to improve inventory management and reporting accuracy.
    • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
    Residential Advocate 06/2012 to 05/2013 Company Name City , State
    • Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services.
    • Oversaw a 24-hour hotline for victims of domestic violence and sexual assault.
    • Guided victims by providing case-related medical and legal information.
    • Counseled victims, families, and significant others.
    • Designed and distributed training flyers to recruit volunteers for the agency's sexual and domestic violence advocacy programs.
    • Assisted supervisor by managing volunteers, setting up trainings and monthly meetings.
    • Managed victim case files, following state and agency guidelines.
    • Assisted with office procedures pertinent to the operations of the program.
    • Generated monthly and quarterly reports for the agency to be used for grant writing and training purposes.
    • Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services.
    • Oversaw a 24-hour hotline for victims of domestic violence and sexual assault.
    • Referred clients to resources in the community that met their needs over a crisis hotline and in a residential program.
    • Conducted follow up calls and scheduled appointments for clients.
    • Surveyed surveillance cameras to ensure the safety of the clients residing in the domestic violence shelter.
    • Facilitated workshops that educated residents about parenting, financial literacy, self-sufficiency, legal rights and processes, and adjusting to communal living.
    Deli Clerk 05/2010 to 05/2012 Company Name City , State
    • Frequently switched between positions as Deli Clerk and Cold Food prep to support changing needs of large retailer.
    • Ensured minimal product shrink and coordinated secondary usage of product
    • Prepared a variety of foods according to customers' orders or supervisors' instructions
    • Received and processed cash and credit payments for in-store purchases.
    • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
    • Demonstrated that customers come first by serving them with a sense of urgency.
    • Worked as a team member to provide the highest level of service to customers.
    • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
    • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
    • Prepared food items such as sandwiches, salads, soups, and beverages
    • Completed closing duties, including restocking items and closing out the cash drawer.
    • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
    • Maintained neat and attractive bakery food cases.
    • Took necessary steps to meet customer needs and effectively resolve food or service issues.
    • Recorded customer orders and repeated them back in a clear, understandable manner.
    • Frequently switched between positions as Fountain, Server, and Dishwasher to support changing needs of large industrial kitchen.
    • Consistently adhered to quality expectations and standards.
    • Checked in deliveries and signed off on products received.
    • Correctly received orders, processed payments and responded appropriately to guest concerns.
    • Served orders to customers at windows, counters and tables.
    • Quickly and efficiently processed payments and made accurate change.
    • Mastered Point of Sale (POS) computer system for automated order taking.
    • Maintained friendly and professional customer interactions.
    • Stocked and rotated products, stocked supplies, and paper goods in a timely basis.
    • Communicated with customers regarding orders, comments, and complaints
    • Complied with scheduled kitchen sanitation and ensured all standards and practices were met
    • Ensured first-in-first-out system with all ingredients labeled and stored properly
    VOLUNTEER KENNELL ATTENDANT 03/2008 to 08/2008 Company Name City , State

    Adhered to high standards of safety, cleanliness and professionalism.

    Monitored animals' recovering from surgery and notified veterinarians of any changes.

    Promoted skin and coat health through regular grooming.

    Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.

    Talked to animals to soothe them and familiarize them with the human voice.

    Walked [Number] dogs each day, responding to each dog's individual needs while keeping an eye on the whole group.

    Fed and watered [Number] animals each day.

    Observed general shelter population for illness and injury.

    Cared for animals with special medical needs, including diabetes.

    Prioritized animal safety and comfort at all times.Talked to animals to soothe them and familiarize them with the human voice.Fed animals twice daily and made sure they had access to fresh water at all times.
    Support Analyst 03/2015 to Current Company Name City , State

    Provided accurate and appropriate information in response to customer inquiries.

    Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

    Maintained up-to-date and comprehensive electronic and paper filing systems.Entered client records in a centralized database for progress tracking.

    Identified customer needs through market research and analysis.Worked with management to identify trends and developments that might influence PR decisions and strategies.Developed new analytics tool to allow senior management to understand the impact of each project.
    Education
    Masters of Science : Criminal Justice 2013 Saint Josephs University City , State , US Masters of Science, Criminal Justice 2012-2013 Saint Josephs University, Philadelphia, PA 3.85GPA
    Bachelor of Arts : Law and Justice 2012 Rowan University City , State , US

    Bachelor of Arts, Law and Justice 2010-2012 Rowan University, Glassboro, NJ 3.3GPA
    Technology and Homeland Security, Forensic 2010 Cumberland County College City , State , US Concentration: Forensic Technology and Homeland Security 2008-2010 Cumberland County College, Vineland, NJ 3.8 GPA, Deans List, Summa Cum Laude
    Affiliations
    Volunteer Facilitator
    Presentations
    Observed courtroom proceedings such as bail motions, arraignments, status conferences, trials, sentencing hearings and juvenile and family court proceedings
    Skills
    Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics
    " 34970271,ADVOCATE,"accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs","University of the Incarnate Word, Bachelor of Business Administration, University of the Incarnate Word, Master of Business Administration","Member Advocate, Provider Relations Specialist, Business Development/Admissions Coordinator, Beneficiary Services Representative, Office Coordinator, Business Office Manager"," MEMBER ADVOCATE Education and Training 2009 University of the Incarnate Word City , State Bachelor of Business Administration 2011 University of the Incarnate Word City , State Master of Business Administration Professional Experience 01/2012 - Current Company Name － City , State Member Advocate Represent DentaQuest at community events and meetings to provide information to low-income populations about the dental benefits available to Medicaid and CHIP eligible members. Establish, develop, and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment. Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups. Provide case management to members in need of care coordination and assist members with claims issues and appeals. 01/2012 Company Name － City , State Provider Relations Specialist Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers. Responsible for establishing and maintaining working relationships with the existing provider network. Researched and resolved provider inquiries to include credentialing, claims issues, complaints and grievances. Educated providers on new protocols, policies, and procedures to facilitate process improvements. Ensured provider database and documentation was up to date, accurate, and complete. Assisted with the development and implementation of provider training programs. 01/2011 Company Name － City , State Business Development/Admissions Coordinator Responsible for the development of admission statistics in a long-term acute care hospital setting by developing referral sources and converting referrals into admissions. Responded to inquiries from hospital discharge planners, families, and other referral sources. Conducted facility tours and informed families of potential patients of admission criteria, insurance coverage, and other costs associated with patient care. Verified insurance benefits, obtained prior authorizations, and ensured that all potential barriers to claims payment were addressed and resolved prior to admission. Coordinated the admissions process from start to end and alerted department heads of projected admissions, bed changes, discharges, and protocols for compliance with the patient's managed care insurance requirements. 01/2004 - 01/2009 Company Name － City , State Beneficiary Services Representative Acted as a liaison between TRICARE beneficiaries and health care providers. Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries, resolving claims issues, and assisting with appeals, complaints, and grievances. Advised beneficiaries of health and dental plan options and processed enrollments, disenrollments, primary care provider assignments, and other plan changes. Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations. Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups, such as active duty service members transitioning to retirement, new active duty service members and base transfers, and National Guard and Reserve members called to full-time active duty services. Provided health care providers with assistance on claims issues, appeals, complaints and grievances. 01/2002 - 01/2004 Company Name － City , State Office Coordinator Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical, occupational, and speech therapy, inpatient skilled nursing, and outpatient wound care services. Acquired insurance authorizations for patient services. Prepared all required claims documentation including referrals, treatment plans, and other required correspondence to reduce incidence of denials. Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts. Played key role in the opening of hospital's new wound care center by assisting director in all areas of development, including creating policies and procedures, creating forms for clinical and billing staff, and obtaining insurance credentialing for providers. 01/1999 - 01/2001 Company Name － City , State Business Office Manager Managed business office for skilled nursing, rehabilitation, and long-term care facility. Billed Medicaid, Medicare, and private insurance companies for services rendered to patients. Managed facility's accounts receivables and accounts payables. Prepared administrative reports for directors, Chief Financial Officer, and Chief Executive Officer. Responsible for interviewing, hiring, training, and termination of office personnel. Skills accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, Financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs ","
    MEMBER ADVOCATE
    Education and Training
    2009
    University of the Incarnate Word City , State Bachelor of Business Administration
    2011
    University of the Incarnate Word City , State Master of Business Administration
    Professional Experience
    01/2012 - Current
    Company Name － City , State Member Advocate
    • Represent DentaQuest at community events and meetings to provide information to low-income populations about the dental benefits available to Medicaid and CHIP eligible members.
    • Establish, develop, and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment.
    • Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups.
    • Provide case management to members in need of care coordination and assist members with claims issues and appeals.
    01/2012
    Company Name － City , State Provider Relations Specialist
    • Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers.
    • Responsible for establishing and maintaining working relationships with the existing provider network.
    • Researched and resolved provider inquiries to include credentialing, claims issues, complaints and grievances.
    • Educated providers on new protocols, policies, and procedures to facilitate process improvements.
    • Ensured provider database and documentation was up to date, accurate, and complete.
    • Assisted with the development and implementation of provider training programs.
    01/2011
    Company Name － City , State Business Development/Admissions Coordinator
    • Responsible for the development of admission statistics in a long-term acute care hospital setting by developing referral sources and converting referrals into admissions.
    • Responded to inquiries from hospital discharge planners, families, and other referral sources.
    • Conducted facility tours and informed families of potential patients of admission criteria, insurance coverage, and other costs associated with patient care.
    • Verified insurance benefits, obtained prior authorizations, and ensured that all potential barriers to claims payment were addressed and resolved prior to admission.
    • Coordinated the admissions process from start to end and alerted department heads of projected admissions, bed changes, discharges, and protocols for compliance with the patient's managed care insurance requirements.
    01/2004 - 01/2009
    Company Name － City , State Beneficiary Services Representative
    • Acted as a liaison between TRICARE beneficiaries and health care providers.
    • Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries, resolving claims issues, and assisting with appeals, complaints, and grievances.
    • Advised beneficiaries of health and dental plan options and processed enrollments, disenrollments, primary care provider assignments, and other plan changes.
    • Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations.
    • Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups, such as active duty service members transitioning to retirement, new active duty service members and base transfers, and National Guard and Reserve members called to full-time active duty services.
    • Provided health care providers with assistance on claims issues, appeals, complaints and grievances.
    01/2002 - 01/2004
    Company Name － City , State Office Coordinator
    • Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical, occupational, and speech therapy, inpatient skilled nursing, and outpatient wound care services.
    • Acquired insurance authorizations for patient services.
    • Prepared all required claims documentation including referrals, treatment plans, and other required correspondence to reduce incidence of denials.
    • Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts.
    • Played key role in the opening of hospital's new wound care center by assisting director in all areas of development, including creating policies and procedures, creating forms for clinical and billing staff, and obtaining insurance credentialing for providers.
    01/1999 - 01/2001
    Company Name － City , State Business Office Manager
    • Managed business office for skilled nursing, rehabilitation, and long-term care facility.
    • Billed Medicaid, Medicare, and private insurance companies for services rendered to patients.
    • Managed facility's accounts receivables and accounts payables.
    • Prepared administrative reports for directors, Chief Financial Officer, and Chief Executive Officer.
    • Responsible for interviewing, hiring, training, and termination of office personnel.
    Skills
    accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, Financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs
    " 14064815,ADVOCATE,"Strong interpersonal skills, MS Word, MS Excel, MS Powerpoint, Outlook, Benefit servicing systems: ICUE, Facet, ISET, Customer service management expertise, Citrix, medical benefit and claim systems: KL library, LINX, Case Management, Medical Terminology Records (VLookup, Pivot Tables, etc), Team leadership, Team liaison, Self-motivated, Extremely organized, Client assessment and analysis, Risk management processes and analysis, Staff development, Negotiation competency, Active Listening skills, Seasoned in conflict resolution, Courteous demeanor, Employee relations specialist, High customer service standards, Troubleshooting skills, Telecommunication knowledge","Master of Chiropractic - Life University, Bachelor of Science - Psychology East Stroudsburg University of PA","Family Advocate, Patient Care Advocate, Resident Director/Advisor"," FAMILY ADVOCATE Professional Summary A motivated professional with practical, analytical, and operational skills with resourceful problem solving. Communicative and personable, will learn and adapt quickly. Hands on, follow directions, and serve internal and external customers with poise and professionalism. Skills Strong interpersonal skills MS Word, MS Excel, MS Powerpoint Outlook Benefit servicing systems: ICUE, Facet, ISET Customer service management expertise Citrix, medical benefit and claim systems: KL library, LINX Case Management Medical Terminology Records (VLookup, Pivot Tables, etc) Team leadership Team liaison Self-motivated Extremely organized Client assessment and analysis Risk management processes and analysis Staff development Negotiation competency Active Listening skills Seasoned in conflict resolution Courteous demeanor Employee relations specialist High customer service standards Troubleshooting skills Telecommunication knowledge Work History Company Name Family Advocate // City , State // May 2014 to Current Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts, health reimbursement accounts, and correspondence. Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers. Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with iternal specialist for assistance. Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools. Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time. Creates, generates, and initiates request for customer callbacks to allow research and follow-up with the customer. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests. Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Participates in and supports the development and implementation of special projects. Research and solve claims and billing issues. Helps members with eligibility and benefits coverage questions. Interfaces with insurance carriers, physicians, hospital and other healthcare providers. Company Name Patient Care Advocate // City , State // January 2008 to May 2014 Maintained confidentiality and compliance standards at all times. Met with patients and families to discuss care and plan of action for future. Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions. Provided subject matter expertise in case management and related procedures. Resolved issues such as billing or communication problems that could affect care. Increased utilization of preventative care to reduce readmission. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Company Name Resident Director/Advisor // City , State // May 2004 to July 2007 Coached students on useful life and personal care skills. Performed several administrative duties, including room transfers, incident reports and maintenance requests. Encouraged a community atmosphere by implementing educational and social programs. Attended, participated and contributed to monthly staff meetings addressing resident needs. Mentored and supervised groups of 56 residents. Mediated and provided professional conflict resolution in a timely fashion. Counseled peers on career, academic and personal concerns. Led by example through mature behavior consistent with university regulations and rules. Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events. Demonstrated a continued commitment to undergraduate teaching through full participation in the college community. Education Master of Chiropractic - Life University // City , State // 2013 Bachelor of Science - Psychology East Stroudsburg University of PA // City , State // 2007 Psychology Skills Administrative support: filing, researching Consulting Customer service, customer support, telephone Data entry: MS Excell, MS Office, Outlook, MS PowerPoint, MS Word Medical Billing and coding: ICD-9, ICD-10 Office management: phone skills, phone, typing ","
    FAMILY ADVOCATE
    Professional Summary

    A motivated professional with practical, analytical, and operational skills with resourceful problem solving. Communicative and personable, will learn and adapt quickly. Hands on, follow directions, and serve internal and external customers with poise and professionalism.

    Skills

    Strong interpersonal skills

    MS Word, MS Excel, MS Powerpoint

    Outlook

    Benefit servicing systems: ICUE, Facet, ISET

    Customer service management expertise

    Citrix, medical benefit and claim systems: KL library, LINX

    Case Management

    Medical Terminology Records (VLookup, Pivot Tables, etc)

    • Team leadership
    • Team liaison
    • Self-motivated
    • Extremely organized
    • Client assessment and analysis
    • Risk management processes and analysis
    • Staff development

    Negotiation competency

    Active Listening skills

    Seasoned in conflict resolution

    Courteous demeanor

    Employee relations specialist

    High customer service standards

    Troubleshooting skills

    Telecommunication knowledge
    Work History
    Company Name Family Advocate // City , State // May 2014 to Current
    • Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication.
    • Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts, health reimbursement accounts, and correspondence.
    • Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers.
      Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with iternal specialist for assistance.
    • Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools.
    • Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time.
    • Creates, generates, and initiates request for customer callbacks to allow research and follow-up with the customer.
    • Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues.
    • Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests.
    • Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.
    • Participates in and supports the development and implementation of special projects.
      Research and solve claims and billing issues.
    • Helps members with eligibility and benefits coverage questions.
      Interfaces with insurance carriers, physicians, hospital and other healthcare providers.
    Company Name Patient Care Advocate // City , State // January 2008 to May 2014
    • Maintained confidentiality and compliance standards at all times.
    • Met with patients and families to discuss care and plan of action for future.
    • Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions.
    • Provided subject matter expertise in case management and related procedures.
    • Resolved issues such as billing or communication problems that could affect care.
    • Increased utilization of preventative care to reduce readmission.
    • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
    Company Name Resident Director/Advisor // City , State // May 2004 to July 2007
    • Coached students on useful life and personal care skills.
    • Performed several administrative duties, including room transfers, incident reports and maintenance requests.
    • Encouraged a community atmosphere by implementing educational and social programs.
    • Attended, participated and contributed to monthly staff meetings addressing resident needs.
    • Mentored and supervised groups of 56 residents.
    • Mediated and provided professional conflict resolution in a timely fashion.
    • Counseled peers on career, academic and personal concerns.
    • Led by example through mature behavior consistent with university regulations and rules.
    • Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.
    • Demonstrated a continued commitment to undergraduate teaching through full participation in the college community.
    Education
    Master of Chiropractic - Life University // City , State // 2013
    Bachelor of Science - Psychology East Stroudsburg University of PA // City , State // 2007 Psychology
    Skills
    • Administrative support: filing, researching
    • Consulting
    • Customer service, customer support, telephone
    • Data entry: MS Excell, MS Office, Outlook, MS PowerPoint, MS Word
    • Medical Billing and coding: ICD-9, ICD-10
    • Office management: phone skills, phone, typing
    " 12544735,ADVOCATE,"Attention to detail, CPT, emotional support, ICD-9, insurance, leadership, Medical terminology, coordinate patient care, coding, Quality assurance, Safety, Self-motivated, team player","Grand Canyon University, Health Care Management, Master of Public Administration, Arizona State University, Family and Human Development, Bachelor of Science","Patient Advocate, Claims, Eligibility and Benefits Specialist III, Certified Data Entry Pharmacy Technician, Lead Certified Pharmacy Technician"," PATIENT ADVOCATE Summary Highly driven, organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations. Skilled in providing compassionate, efficient patient care with a background in clinical settings. Experience in leading a team, new hire training, billing, claims, and records management. Experience 01/2016 to Current Patient Advocate Company Name － City , State Served as liaison between the patient and hospital to coordinate patient care. Provided patient and staff support to better facilitate communication. Referred clients to social service agencies such as home health and hospice. Worked on call for any emergent patient needs. Provided off-site visits at local hospitals to offer emotional support. Established patient and provider boundaries to ensure appropriate behavior. 05/2015 to 12/2015 Claims, Eligibility and Benefits Specialist III Company Name － City , State Identified and resolved discrepancies with patient eligibility/insurance coverage. Assisted in maintaining and developing procedure manuals. Trained new hires in eligibility and benefit and claims processes. Aided in development of strategies for revenue cycle initiatives. Managed, updated, and executed claims processing, as well as assisted team members in adjudicating claims. Developed streamlined methods of standard operating procedures. Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication. 05/2013 to 05/2015 Certified Data Entry Pharmacy Technician Company Name － City , State Work from Home Carefully reviewed patient medical histories and diagnoses. Properly interpreted prescriptions, input written date, patient information, physician and ids, medication name and strength, correct and appropriate directions, quantities and dosage, additional patient allergies and diagnoses. Entered prescriptions into the EPost system efficiently and without errors. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained knowledge of proper procedures, medical updates, changes in State and Federal laws. 09/2009 to 05/2013 Lead Certified Pharmacy Technician Company Name － City , State Interviewed and trained new technicians, greeted patients, obtained personal information and medical history, interpreted and typed prescriptions accurately, dispensed drugs, released to patients. Retained knowledge of drug names and their generics, as well as knowing proper doses, sig codes, quantities and drug classes. Responsible for using computer system to type prescriptions, abide by HIPAA and other State and Federal regulations, interacting with patients, doctors and insurance companies, carried out many tasks necessary within the pharmacy. Created work and rotation schedules, filed 709 and other forms, handled medturn, supply orders, etc. Education and Training Master of Public Administration : Health Care Management Grand Canyon University － City , State Health Care Management 2011 Bachelor of Science : Family and Human Development Arizona State University － City , State Family and Human Development Skills allergies, Attention to detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written ","
    PATIENT ADVOCATE
    Summary
    Highly driven, organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations. Skilled in providing compassionate, efficient patient care with a background in clinical settings. Experience in leading a team, new hire training, billing, claims, and records management.
    Experience
    01/2016 to Current
    Patient Advocate Company Name － City , State
    • Served as liaison between the patient and hospital to coordinate patient care.
    • Provided patient and staff support to better facilitate communication.
    • Referred clients to social service agencies such as home health and hospice.
    • Worked on call for any emergent patient needs.
    • Provided off-site visits at local hospitals to offer emotional support.
    • Established patient and provider boundaries to ensure appropriate behavior.
    05/2015 to 12/2015
    Claims, Eligibility and Benefits Specialist III Company Name － City , State
    • Identified and resolved discrepancies with patient eligibility/insurance coverage.
    • Assisted in maintaining and developing procedure manuals.
    • Trained new hires in eligibility and benefit and claims processes.
    • Aided in development of strategies for revenue cycle initiatives.
    • Managed, updated, and executed claims processing, as well as assisted team members in adjudicating claims.
    • Developed streamlined methods of standard operating procedures.
    • Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication.
    05/2013 to 05/2015
    Certified Data Entry Pharmacy Technician Company Name － City , State
    • Work from Home Carefully reviewed patient medical histories and diagnoses.
    • Properly interpreted prescriptions, input written date, patient information, physician and ids, medication name and strength, correct and appropriate directions, quantities and dosage, additional patient allergies and diagnoses.
    • Entered prescriptions into the EPost system efficiently and without errors.
    • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
    • Maintained knowledge of proper procedures, medical updates, changes in State and Federal laws.
    09/2009 to 05/2013
    Lead Certified Pharmacy Technician Company Name － City , State
    • Interviewed and trained new technicians, greeted patients, obtained personal information and medical history, interpreted and typed prescriptions accurately, dispensed drugs, released to patients.
    • Retained knowledge of drug names and their generics, as well as knowing proper doses, sig codes, quantities and drug classes.
    • Responsible for using computer system to type prescriptions, abide by HIPAA and other State and Federal regulations, interacting with patients, doctors and insurance companies, carried out many tasks necessary within the pharmacy.
    • Created work and rotation schedules, filed 709 and other forms, handled medturn, supply orders, etc.
    Education and Training
    Master of Public Administration : Health Care Management Grand Canyon University － City , State Health Care Management
    2011
    Bachelor of Science : Family and Human Development Arizona State University － City , State Family and Human Development
    Skills
    allergies, Attention to detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written
    " 20138606,ADVOCATE,"Domestic Violence Training, Customer services training, Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook, Type 50 WPM, Leadership Training, Mental Health Facilitator, Skilled DV Facilitator, Skilled Advocate, Violence prevention, Attentive listener, Empathetic, Detail-oriented, Excellent interpersonal skills, administrative support, Counseling, creativity, event planning, financial, fund raising, leadership skills, program development, risk management, safety, trauma","University of Phoenix, Bachelor's Degree in Human Services Management","Community Advocate, On-Call Domestic Violence Advocate/Intern for Children's Program /YWCA, Volunteer Coordinator/Assistant Treasurer, Administrative Assistant, Retention Specialist"," COMMUNITY ADVOCATE Summary Compassionat e social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.Eager to learn   Highlights 30 hour Domestic Violence Training Customer services training Proficient in Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook Type 50 WPM Leadership Training Mental Health Facilitator Skilled DV Facilitator Skilled Advocate Violence prevention Attentive listener Sensitive Empathetic Detail-oriented Excellent interpersonal skills Accomplishments Developed a 10 member supported partnership that helped victims of domestic violence get housed, gain skills, employment, and ongoing support that resulted in sustainability. Experience Community Advocate February 2015 to February 2016 Company Name － City , State Developed and maintained resources for walk-in clients with emergent needs. Participated in additional training requirements in an effort to stay abreast for the ever changing rules and regulations associated with the various governmental programs Interviewed clients about pressing issues including safety needs, food, clothing, housing, finances, employment, and physical and mental health to determine nature of client need Helped identify inner capacities connecting to external resources and resource systems Advocated and educated clients on housing and how to work through barriers that prevent housing. Facilitated and Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, and prepares reports and conducted outcome measurements with assessment tools Organized and assisted with outreach and presentation including resource tabling Ensured all services are adhered to confidentiality laws and standards and principles Advocacy Based Counseling Participated in community committee teams which included task forces, and event planning Provided appropriate group boundaries assist education our reach manager with program development, tracking and reporting Advocacy based counseling in accordance to WAC 388-61A Chapter 70.123 RCW Created partnerships and collaborations that best suited clients at the YWCA On-Call Domestic Violence Advocate/Intern for Children's Program /YWCA 2013 Performed crises intervention and safety planning Conducted shelter intake including screening, interviews, orientation to shelter facilities. Collected and entered client data and service data in computer system Supplied administrative support when needed Monitored alarms and cameras and maintains the security of shelter entrances and performed safety through Modeled, explained and enforced shelter rules, policies and procedures Communicates donation, volunteer or supply request appropriately Provided secure and sound structure of activities that aligns with the vision of the YWCA through the use of communication and applied principles Helped contribute to meaningful activities that provide an outlet of creativity that fosters ingenuity and leadership skills in youth. Ensured shelter is neat, clean and in adherence with state and local health standards Supported the holistic healing, resilience, and developmental growth of children/youth impacted by Domestic Violence and other trauma Developed, plans, and implements curriculum for children ages 6-12 years, in conjunction with Children's Program Manager and other program staff. Maintained a predictable and consistent rhythm in the program as well as expectations, boundaries and guidelines. Helped children/youth develop their own safety plan and build safety skills. Assisted children/youth with skill-development. Adapted to changing program needs and available to work a flexible schedule, as needed Partnered with parents in supporting the overall social, emotional, cognitive and developmental health of their children Assisted children/youth with skill-development and develops and maintains a clean, orderly, developmentally rich and safe program space. Maintained a caseload of 15 plus client case loads working under strict confidentiality and strict time limits Consulted with other professionals regarding the treatment of specific clients. Educated clients and their families regarding other community resources. developed workable solutions for recurring problems for individuals and families. Managed caseloads and acted as an advocate for client rights Provided support to homeless clients, and connected them with community resources. Volunteer Coordinator/Assistant Treasurer September 2013 to June 2015 Company Name － City , State Recruited volunteers and publicized volunteer opportunities appropriately matching positions to volunteers. Created and Managed a database for volunteers Participated in planning, implementation, of fund raising ideas and events Assisted in keeping financial records of all PTA activities using QuickBooks Maintained continuous and direct communication with president and treasurer Secured signatures on necessary documents Enforced risk management compliance Assist with preparation of semi-annual audits. Administrative Assistant January 2011 to January 2014 Company Name － City , State Answered multi-lined phones Filed documents Updated database Created documents and dispersed them to various departments and churches Set up presentations through PowerPoint Created and prepared materials for various events Provided data entry Took memos sent and received correspondence Worked various computer programs/sorted mail. Increased meeting efficiency by developing meeting agendas. M aintained and organized master Resident Index and information files in master database. Retention Specialist January 2008 to January 2009 Company Name － City , State Answered and received calls in a timely manner Deescalated customer grievances Data Entry and processed payments Upgraded and sold various packages Started, transferred, and disconnected services Retained clients. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Education Bachelor's Degree : Human Services Management , 2017 University of Phoenix － City , State , King Human Services Management In progress Training at YWCA Domestic Violence agency Skills administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision ","
    COMMUNITY ADVOCATE
    Summary

    Compassionat e social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.Eager to learn


     



    Highlights
    • 30 hour Domestic Violence Training
    • Customer services training
    • Proficient in Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook
    • Type 50 WPM
    • Leadership Training
    • Mental Health Facilitator
    • Skilled DV Facilitator
    • Skilled Advocate
    • Violence prevention
    • Attentive listener
    • Sensitive
    • Empathetic
    • Detail-oriented
    • Excellent interpersonal skills
    Accomplishments

    Developed a 10 member supported partnership that helped victims of domestic violence get housed, gain skills, employment, and ongoing support that resulted in sustainability.

    Experience
    Community Advocate
    February 2015 to February 2016     Company Name － City , State
    • Developed and maintained resources for walk-in clients with emergent needs.
    • Participated in additional training requirements in an effort to stay abreast for the ever changing rules and regulations associated with the various governmental programs Interviewed clients about pressing issues including safety needs, food, clothing, housing, finances, employment, and physical and mental health to determine nature of client need Helped identify inner capacities connecting to external resources and resource systems Advocated and educated clients on housing and how to work through barriers that prevent housing.
    • Facilitated and Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, and prepares reports and conducted outcome measurements with assessment tools Organized and assisted with outreach and presentation including resource tabling Ensured all services are adhered to confidentiality laws and standards and principles Advocacy Based Counseling Participated in community committee teams which included task forces, and event planning Provided appropriate group boundaries assist education our reach manager with program development, tracking and reporting Advocacy based counseling in accordance to WAC 388-61A Chapter 70.123 RCW Created partnerships and collaborations that best suited clients at the YWCA On-Call Domestic Violence Advocate/Intern for Children's Program /YWCA 2013 Performed crises intervention and safety planning Conducted shelter intake including screening, interviews, orientation to shelter facilities.
    • Collected and entered client data and service data in computer system Supplied administrative support when needed Monitored alarms and cameras and maintains the security of shelter entrances and performed safety through Modeled, explained and enforced shelter rules, policies and procedures Communicates donation, volunteer or supply request appropriately Provided secure and sound structure of activities that aligns with the vision of the YWCA through the use of communication and applied principles Helped contribute to meaningful activities that provide an outlet of creativity that fosters ingenuity and leadership skills in youth.
    • Ensured shelter is neat, clean and in adherence with state and local health standards Supported the holistic healing, resilience, and developmental growth of children/youth impacted by Domestic Violence and other trauma Developed, plans, and implements curriculum for children ages 6-12 years, in conjunction with Children's Program Manager and other program staff.
    • Maintained a predictable and consistent rhythm in the program as well as expectations, boundaries and guidelines.
    • Helped children/youth develop their own safety plan and build safety skills.
    • Assisted children/youth with skill-development.
    • Adapted to changing program needs and available to work a flexible schedule, as needed Partnered with parents in supporting the overall social, emotional, cognitive and developmental health of their children Assisted children/youth with skill-development and develops and maintains a clean, orderly, developmentally rich and safe program space.
    • Maintained a caseload of 15 plus client case loads working under strict confidentiality and strict time limits
    • Consulted with other professionals regarding the treatment of specific clients.
    • Educated clients and their families regarding other community resources.
    • developed workable solutions for recurring problems for individuals and families.
    • Managed caseloads and acted as an advocate for client rights
    • Provided support to homeless clients, and connected them with community resources.
    Volunteer Coordinator/Assistant Treasurer
    September 2013 to June 2015     Company Name － City , State
    • Recruited volunteers and publicized volunteer opportunities appropriately matching positions to volunteers.
    • Created and Managed a database for volunteers Participated in planning, implementation, of fund raising ideas and events Assisted in keeping financial records of all PTA activities using QuickBooks Maintained continuous and direct communication with president and treasurer Secured signatures on necessary documents Enforced risk management compliance Assist with preparation of semi-annual audits.
    Administrative Assistant
    January 2011 to January 2014     Company Name － City , State
    • Answered multi-lined phones Filed documents Updated database Created documents and dispersed them to various departments and churches Set up presentations through PowerPoint Created and prepared materials for various events Provided data entry Took memos sent and received correspondence Worked various computer programs/sorted mail.
    • Increased meeting efficiency by developing meeting agendas.
    • M aintained and organized master Resident Index and information files in master database.
    Retention Specialist
    January 2008 to January 2009     Company Name － City , State
    • Answered and received calls in a timely manner Deescalated customer grievances Data Entry and processed payments Upgraded and sold various packages Started, transferred, and disconnected services Retained clients.
    • Made reasonable procedure exceptions to accommodate unusual customer requests.
    • Provided accurate and appropriate information in response to customer inquiries.
    • Demonstrated mastery of customer service call script within specified timeframes.
    • Maintained up-to-date records at all times.
    • Developed effective relationships with all call center departments through clear communication.
    • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
    • Built customer loyalty by placing follow-up calls for customers who reported product issues.
    • Properly directed inbound calls in phone queues to improve call flow.
    Education
    Bachelor's Degree : Human Services Management , 2017 University of Phoenix － City , State , King

    Human Services Management In progress

    Training at YWCA Domestic Violence agency

    Skills

    administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision

    " 36694627,ADVOCATE,"Crisis intervention and resolution, Complex problem solving, Fundraising, Client engagement, Event planning and coordination, Microsoft Office Suite, 10 key, Clerical, Conflict resolution, Customer service, Data entry, Driving, Cash handling, Office management, Multi-tasking, Organizing, Public relations, Record keeping, Researching, Supervising, Typing 65 wpm","High School Diploma: General, Jefferson City High School","SHELTER ADVOCATE, MUNICIPAL COURT CLERK, LEAD TELLER"," SHELTER ADVOCATE Summary Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality. I am very experienced with computers and a tremendous amount of office skills. Highlights Crisis intervention and resolution Complex problem solving skills Valid Texas driver's license Reliable transportation Strong decision maker Fundraising background Client engagement Compassionate Dedicated patient advocate Self-starter Event planning and coordination Microsoft Office Suite Accomplishments Promoted to Lead Teller after 9 months of employment. Promoted to Assistant Manager at a gas station after being a cashier for 1 month. Assisted with organizing, planning, and hosting a Candlelight Vigil for the Dove Project, Inc. Assists with supervising and directing the work of community service workers and volunteers. Experience SHELTER ADVOCATE July 2014 to August 2015 Company Name - City , State Tested clients for drug use and referred them to other community resources. Produced media advisories, brochures, fact sheets, print ads and newsletters. Promoted healthy habits and practices in outreach materials and presentations. Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Traveled locally and regionally to conferences, workshops and presentations. Maintained up-to-date and comprehensive electronic and paper filing systems. Collaborated with local health departments and other community partners. Educated the public regarding community health resources in correctional facilities, community centers and churches. Drafted and revised reports, articles and background papers. Educated clients about treatment options and answered related questions. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. MUNICIPAL COURT CLERK January 2014 to March 2014 Company Name - City , State Processed summons, subpoenas, appeals and motions. Drafted legal papers including complaints, summons and interrogatories. Gathered and analyzed research data regarding statutes, decisions, legal articles and codes. Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Processed and distributed invoices to bill clients. Composed and revised legal documents, including letters, depositions and court documents. Created and tracked all expenses and client account codes Recorded and monitored court appearance dates. LEAD TELLER June 2012 to August 2013 Company Name - City , State Established new customer accounts including checking, savings, lines of credit and loans. Processed sales referrals and promoted bank services and products. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to Wells Fargo security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. Education High School Diploma : General , 2000 Jefferson City High School - City , State , Cole Top 10% of class Coursework in Business, Communications and Advertising Coursework in Accounting 1 & 2 3.4 GPA Coursework includes Human Computer Interaction C oursework in Technical and Professional Writing Select One Skills 10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants ","
    SHELTER ADVOCATE
    Summary

    Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality. I am very experienced with computers and a tremendous amount of office skills.

    Highlights
    • Crisis intervention and resolution
    • Complex problem solving skills
    • Valid Texas driver's license
    • Reliable transportation
    • Strong decision maker
    • Fundraising background
    • Client engagement
    • Compassionate
    • Dedicated patient advocate
    • Self-starter
    • Event planning and coordination
    • Microsoft Office Suite
    Accomplishments
    • Promoted to Lead Teller after 9 months of employment.
    • Promoted to Assistant Manager at a gas station after being a cashier for 1 month.
    • Assisted with organizing, planning, and hosting a Candlelight Vigil for the Dove Project, Inc.
    • Assists with supervising and directing the work of community service workers and volunteers.
    Experience
    SHELTER ADVOCATE
    July 2014 to August 2015     Company Name - City , State
    • Tested clients for drug use and referred them to other community resources.
    • Produced media advisories, brochures, fact sheets, print ads and newsletters.
    • Promoted healthy habits and practices in outreach materials and presentations.
    • Charted and recorded information in client files.
    • Tracked client movement on and off the unit by documenting times and destinations of clients.
    • Traveled locally and regionally to conferences, workshops and presentations.
    • Maintained up-to-date and comprehensive electronic and paper filing systems.
    • Collaborated with local health departments and other community partners.
    • Educated the public regarding community health resources in correctional facilities, community centers and churches.
    • Drafted and revised reports, articles and background papers.
    • Educated clients about treatment options and answered related questions.
    • Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
    • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
    MUNICIPAL COURT CLERK
    January 2014 to March 2014     Company Name - City , State
    • Processed summons, subpoenas, appeals and motions.
    • Drafted legal papers including complaints, summons and interrogatories.
    • Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.
    • Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases.
    • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
    • Organized and maintained law libraries, documents and case files.
    • Photocopied all correspondence, documents and other printed materials.
    • Processed and distributed invoices to bill clients.
    • Composed and revised legal documents, including letters, depositions and court documents.
    • Created and tracked all expenses and client account codes
    • Recorded and monitored court appearance dates.
    LEAD TELLER
    June 2012 to August 2013     Company Name - City , State
    • Established new customer accounts including checking, savings, lines of credit and loans.
    • Processed sales referrals and promoted bank services and products.
    • Balanced daily cash deposits and bank vault inventory with a zero error rate.
    • Assembled in-store marketing displays.
    • Processed cash withdrawals.
    • Trained employees on cash drawer operation.
    • Adhered to Wells Fargo security and audit procedures.
    • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
    • Examined checks for identification and endorsement.
    • Supplied tellers with coin and currency as needed.
    • Maintained confidentiality of bank records and client information.
    • Directed specific questions to appropriate branch personnel.
    • Delivered prompt, accurate and excellent customer service.
    Education
    High School Diploma : General , 2000 Jefferson City High School - City , State , Cole
    • Top 10% of class
    • Coursework in Business, Communications and Advertising
    • Coursework in Accounting 1 & 2
    • 3.4 GPA
    • Coursework includes Human Computer Interaction
    • C oursework in Technical and Professional Writing
    Select One
    Skills

    10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants

    " 29926588,ADVOCATE,"Microsoft Office proficiency, Meticulous attention to detail, Results-oriented, Self-directed, Time management, Professional and mature, Strong problem solver, Advanced MS Office Suite knowledge, Resourceful, Dedicated team player, Strong interpersonal skills, Understands grammar, Proofreading, Report writing, Report development, Self-starter, Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, Research skills","ASHFORD University, Psychology/Social Science HealthCare Administration, Bachelor of Arts Degree, Liberty University, Counseling, Started Masters Program for Counseling, Concentration in Human Services","Volunteer Advocate, Sales Clerk for Franklin Baking Co., Loan Review Support Specialist"," VOLUNTEER ADVOCATE Summary Talented Bachelor of Arts Graduate seeking to obtain an entry level Professional position within your company. Excellent Customer service and management skills are just some of the skills I have accomplished in the course of my experiences. Dedicated Bachelor of Arts graduate with a double major in Psychology and Sociology also with a Minor in HealthCare Administration, and a passion to serve the community in a more excellence way. Comprehensive professional background in education, administrative support and team leadership. Strengths: Proficient at written, strong social perceptiveness through working with a variety of people. Exceptional clerical and administrative assistance skills. Research: Authored many research papers which required extensive research into statistics behavior within the social sciences. Thirty years of Clerical Administrative office work along with exceptional people and communication skills. Energetic Administrative Assistance Support with 10 years experience in high-level executive support roles. Organized and professional. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Conducted numerous researches on Psychological and Social behavior and demonstrated the understanding of Psychological behavior in adults and adolescents, with an understanding of ethics and Social Responsibility, and demonstrated the understanding of the relationship between HealthCare Ethics and Medical Law. Also proficient at written, strong social perceptiveness through working with a variety of group projects, excellent oral and communication skills and exceptional organizational and leadership skills. Qualified Data Entry, Microsoft Word, PowerPoint, and Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter skills.Microsoft Office proficiency Microsoft Office proficiency Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading Report writing Report development Self-starter Accomplishments Physiological Psychology, Abnormal Psychology, Sociology, Social Psychology, Contemporary Social Problems and the Workplace, Social Research Methods, Statistics for the Behavioral and Social Sciences, Psychology, Cross-Cultural Perspectives, Industrial Organizational Psychology, Public administration, Court administration and court report, Leadership and ethical decision making, Child and Adolescent Development, Managing in Health and Human Services,Cummunity and Public Health, HealthCare Planning and Evaluation, HealthCare ethics and Medical Law, Special Populations, Theories of Personality. Professional Counseling, Competence in Counseling, Multi-Cultural Counseling, Ethics and ethic Codes in Counseling: Managing multidisciplinary Professionals. Experience Volunteer Advocate 04/2010 to Current Company Name City , State Guardian Ad' Litem Program Make an investigation to determine the facts, the needs of the child/individual. Find available resources within the family and community to meet those needs. To facilitate, when appropriate, the settlement of disputed issues. To offer evidence and examine witnesses at adjudication. To explore options with the court at dispositional hearing. To protect and promote the best interests of the child/individual until officially. relieved of the responsibility by the court. Sales Clerk for Franklin Baking Co. 10/2006 to 12/2006 Company Name City , State Managed entire function of the store. Counting all inventory and stock. Customer Service, ordering products. Take care of general maintenance of the store. Loan Review Support Specialist 07/2002 to 08/2004 Company Name City , State Responsible for completing issues-set up tax lines and escrow. Registered new loan numbers in LINK system. Assisted Audit department with legal documentation. Education Bachelors of Arts Degree : Psychology/Social Science HealthCare Administration 2012 ASHFORD University City , State , US Psychology/Social Science with a Minor in HealthCare Administration Select One : Counseling Liberty University City , State , US Started Masters Program for Counseling, Concentration in Human Services Currently attending . Completion date is May 2016. Skills Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, and Research skills. ","
    VOLUNTEER ADVOCATE
    Summary

    Talented Bachelor of Arts Graduate seeking to obtain an entry level Professional position within your company. Excellent Customer service and management skills are just some of the skills I have accomplished in the course of my experiences. Dedicated Bachelor of Arts graduate with a double major in Psychology and Sociology also with a Minor in HealthCare Administration, and a passion to serve the community in a more excellence way. Comprehensive professional background in education, administrative support and team leadership. Strengths: Proficient at written, strong social perceptiveness through working with a variety of people. Exceptional clerical and administrative assistance skills. Research: Authored many research papers which required extensive research into statistics behavior within the social sciences. Thirty years of Clerical Administrative office work along with exceptional people and communication skills. Energetic Administrative Assistance Support with 10 years experience in high-level executive support roles. Organized and professional.

    Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

    Highlights

    Conducted numerous researches on Psychological and Social behavior and demonstrated the understanding of Psychological behavior in adults and adolescents, with an understanding of ethics and Social Responsibility, and demonstrated the understanding of the relationship between HealthCare Ethics and Medical Law. Also proficient at written, strong social perceptiveness through working with a variety of group projects, excellent oral and communication skills and exceptional organizational and leadership skills.


    Qualified Data Entry, Microsoft Word, PowerPoint, and Excel spreadsheets

    Meticulous attention to detail

    Results-oriented

    Self-directed

    Time management

    Professional and mature

    Strong problem solver

    Advanced MS Office Suite knowledge

    Resourceful

    Dedicated team player

    Strong interpersonal skills

    Understands grammar

    Proofreading

    Report writing

    Report development

    Self-starter


    skills.Microsoft Office proficiency
    • Microsoft Office proficiency

    Meticulous attention to detail

    Results-oriented

    Self-directed

    Time management

    Professional and mature

    Strong problem solver

    Advanced MS Office Suite knowledge

    Resourceful

    Dedicated team player

    Strong interpersonal skills

    Understands grammar

    Proofreading

    Report writing

    Report development

    Self-starter
    Accomplishments
    • Physiological Psychology, Abnormal Psychology, Sociology, Social Psychology, Contemporary Social Problems and the Workplace, Social Research Methods, Statistics for the Behavioral and Social Sciences, Psychology, Cross-Cultural Perspectives, Industrial Organizational Psychology, Public administration, Court administration and court report, Leadership and ethical decision making, Child and Adolescent Development, Managing in Health and Human Services,Cummunity and Public Health, HealthCare Planning and Evaluation, HealthCare ethics and Medical Law, Special Populations, Theories of Personality.
    • Professional Counseling, Competence in Counseling, Multi-Cultural Counseling, Ethics and ethic Codes in Counseling: Managing multidisciplinary Professionals.
    Experience
    Volunteer Advocate 04/2010 to Current Company Name City , State
    • Guardian Ad' Litem Program Make an investigation to determine the facts, the needs of the child/individual.
    • Find available resources within the family and community to meet those needs.
    • To facilitate, when appropriate, the settlement of disputed issues.
    • To offer evidence and examine witnesses at adjudication.
    • To explore options with the court at dispositional hearing.
    • To protect and promote the best interests of the child/individual until officially.
    • relieved of the responsibility by the court.
    Sales Clerk for Franklin Baking Co. 10/2006 to 12/2006 Company Name City , State
    • Managed entire function of the store.
    • Counting all inventory and stock.
    • Customer Service, ordering products.
    • Take care of general maintenance of the store.
    Loan Review Support Specialist 07/2002 to 08/2004 Company Name City , State
    • Responsible for completing issues-set up tax lines and escrow.
    • Registered new loan numbers in LINK system.
    • Assisted Audit department with legal documentation.
    Education
    Bachelors of Arts Degree : Psychology/Social Science HealthCare Administration 2012 ASHFORD University City , State , US

    Psychology/Social Science with a Minor in HealthCare Administration
    Select One : Counseling Liberty University City , State , US

    Started Masters Program for Counseling, Concentration in Human Services Currently attending . Completion date is May 2016.
    Skills

    Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, and Research skills.

    " 28206098,ADVOCATE,"anatomy, Billing, call center, charts, Interpersonal, customer service, Data entry, decision making, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, Collect specimens, TECHNICIAN, telephone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written communication skills, Multi-tasking","Maric College, Patient Care, Penn Foster, Paralegal","CUSTOMER ADVOCATE, CUSTOMER SERVICE AGENT, PATIENT CARE ASSISTANT TECHNICIAN"," CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service. Core Strengths Strong organizational skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication   Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking   Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 to January 2011 Company Name － City , State Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills. CUSTOMER SERVICE AGENT March 2002 to September 2002 Company Name － City , State Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 to December 2000 Company Name － City , State Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy. Educational Background Patient Care , 10/2000 Maric College － City , State , USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT : Paraleglal , 2004 Penn Foster － City , State , USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking ","
    CUSTOMER ADVOCATE
    Career Overview

    Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service.

    Core Strengths
    • Strong organizational skills
    • Seasoned in conflict resolution
    • Sharp problem solver
    • Energetic work attitude
    • Large cash/check deposits expert
    • Customer service expert
    • Telephone inquiries specialist
    • Invoice processing
    • Adaptive team player
    • Telecommunication skills
    Accomplishments

    Customer Assistance  

    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

    Quality Communication  

    • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

    Computed Data Reports  

    • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

    Sales  

    • Consistently generated additional revenue through skilled sales techniques.

    Customer Service  

    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

    Multi-tasking  

    • Cashiered with two cash registers at once in tandem to maximize customer flow.

    Database Maintenance  

    • Assisted in the managing of the company database and verified, edited and modified members' information.
    Work Experience
    CUSTOMER ADVOCATE
    March 2010 to January 2011     Company Name － City , State
    • Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e.
    • CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills.
    CUSTOMER SERVICE AGENT
    March 2002 to September 2002     Company Name － City , State
    • Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment.
    PATIENT CARE ASSISTANT TECHNICIAN
    October 2000 to December 2000     Company Name － City , State
    • Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy.
    Educational Background
    Patient Care , 10/2000 Maric College － City , State , USA GPA: GPA: 3.0 GPA: 3.5

    GPA: 3.0 GPA: 3.5
    Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT : Paraleglal , 2004 Penn Foster － City , State , USA
    Skills

    anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking

    " 20765795,ADVOCATE,"Public Relations, Case Management, Client Advocacy, Community Service, Disaster Responder","Fort Hays State University, Sociology, Rasmussen College, Criminal Justice, A.A.S","Patient Advocate, Case Assistant/Job and Life Skills Coach, Office Administration Specialist Senior, Correctional Officer, Point of Sale Supervisor"," PATIENT ADVOCATE Summary Compassionate and professional  Crisis Specialist  who believes excellent people skills and open communication are essential functions of successful client advocacy. Highlights Exceptional organizational skills Mediation State government background Proficient in NIMS and ICS  Creative problem solver Empathetic Emergency response training Natural leader Excellent interpersonal skills Accomplishments Effectively manage caseloads of more than  50 clients at any given time with Cardon Outreach. Promoted to Case Assistant after 4 months of employment with Chippewa River Industries Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence Experience Patient Advocate November 2015 to Current Company Name － City , State Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage. Educated patients about the different types of Medicaid Advocated for the patients on their behalf when working with the county to get Medicaid coverage. Managed a caseload up to 50-60 patients. Maintained patient privacy and confidential patient information. Case Assistant/Job and Life Skills Coach July 2013 to November 2015 Company Name － City , State Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR. Conducted comprehensive initial in-home and in-office vocational assessments prior to first wraparound meetings. Documented all clients' information including service plans, vocational reports and progress notes. Conducted outreach, advocacy and rehabilitative services for vocational cases and crisis intervention if needed. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills. Created, ""Job Coaching 101"" and presented to new and existing job coaches Office Administration Specialist Senior January 2012 to February 2013 Company Name － City , State Promoted to Office Administrator in 2012 in the OPH prison education department Supervised offenders within the education department and kept track of their discipline/payroll Proficient in the MARCS and Crystal Reports databases Drafted memos and letterheads for the Education Director using Microsoft Office Administered TABE testing for offenders obtaining their GED/HSED Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution. Correctional Officer July 2005 to January 2012 Company Name － City , State Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor Created the training module, ""Generations in the Workplace"" using Power Point while a Diversity Instructor. Successfully completed the ""Learning to Lead"" training seminar and the only non-supervisory staff to attend and complete this series Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer. Point of Sale Supervisor March 2002 to August 2004 Company Name － City , State Supervised up to 20 teammates per shift. Analyzed sales transactions and reported them to Sales Manager. Received recognition from the Shopko CEO for providing excellent customer service. Education Sociology Leadership Studies , Present Fort Hays State University － City , State Minor: Leadership Studies A.A.S : Criminal Justice , 6/2005 Rasmussen College － City , State Criminal Justice FEMA - IS-00019.15 Supervisor EEO Course Certification : 10/2015 ICS 100 for Hospitals : 10/2015 FEMA Minnesota Department of Corrections *Learning to Lead Certificate *Part one of the departments supervisory course : 1/2012 Skills Public Relations, Case Management, Client Advocacy Community Service Disaster Responder American Red Cross - Altoona, WI (Northwestern Region) January 2016 to Present Currently training via online for Disaster Relief certification Child Adocate Turning Point Domestic Abuse Shelter - River Falls WI March-2005 to June 2005  Worked with children of domestic abuse situations. Led circle groups for children 5 to 10 years old. ​ ","
    PATIENT ADVOCATE
    Summary
    Compassionate and professional  Crisis Specialist  who believes excellent people skills and open communication are essential functions of successful client advocacy.
    Highlights
    • Exceptional organizational skills
    • Mediation
    • State government background
    • Proficient in NIMS and ICS 
    • Creative problem solver
    • Empathetic
    • Emergency response training
    • Natural leader
    • Excellent interpersonal skills
    Accomplishments
    • Effectively manage caseloads of more than  50 clients at any given time with Cardon Outreach.
    • Promoted to Case Assistant after 4 months of employment with Chippewa River Industries
    • Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence


    Experience
    Patient Advocate
    November 2015 to Current     Company Name － City , State
    • Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage.
    • Educated patients about the different types of Medicaid
    • Advocated for the patients on their behalf when working with the county to get Medicaid coverage.
    • Managed a caseload up to 50-60 patients.
    • Maintained patient privacy and confidential patient information.
    Case Assistant/Job and Life Skills Coach
    July 2013 to November 2015     Company Name － City , State
    • Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR.
    • Conducted comprehensive initial in-home and in-office vocational assessments prior to first wraparound meetings.
    • Documented all clients' information including service plans, vocational reports and progress notes.
    • Conducted outreach, advocacy and rehabilitative services for vocational cases and crisis intervention if needed.
    • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills.
    • Created, ""Job Coaching 101"" and presented to new and existing job coaches
    Office Administration Specialist Senior
    January 2012 to February 2013     Company Name － City , State
    • Promoted to Office Administrator in 2012 in the OPH prison education department
    • Supervised offenders within the education department and kept track of their discipline/payroll
    • Proficient in the MARCS and Crystal Reports databases
    • Drafted memos and letterheads for the Education Director using Microsoft Office
    • Administered TABE testing for offenders obtaining their GED/HSED
    • Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation
    • Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution.
    Correctional Officer
    July 2005 to January 2012     Company Name － City , State
    • Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol.
    • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
    • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
    • Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor
    • Created the training module, ""Generations in the Workplace"" using Power Point while a Diversity Instructor.
    • Successfully completed the ""Learning to Lead"" training seminar and the only non-supervisory staff to attend and complete this series
    • Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer.
    Point of Sale Supervisor
    March 2002 to August 2004     Company Name － City , State
    • Supervised up to 20 teammates per shift.
    • Analyzed sales transactions and reported them to Sales Manager.
    • Received recognition from the Shopko CEO for providing excellent customer service.
    Education
    Sociology Leadership Studies , Present Fort Hays State University － City , State Minor: Leadership Studies
    A.A.S : Criminal Justice , 6/2005 Rasmussen College － City , State Criminal Justice
    FEMA - IS-00019.15 Supervisor EEO Course Certification : 10/2015
    ICS 100 for Hospitals : 10/2015 FEMA
    Minnesota Department of Corrections *Learning to Lead Certificate *Part one of the departments supervisory course : 1/2012
    Skills

    Public Relations, Case Management, Client Advocacy

    Community Service
    Disaster Responder
    American Red Cross - Altoona, WI (Northwestern Region)
    January 2016 to Present
    • Currently training via online for Disaster Relief certification


    Child Adocate
    Turning Point Domestic Abuse Shelter - River Falls WI
    March-2005 to June 2005 
    • Worked with children of domestic abuse situations.
    • Led circle groups for children 5 to 10 years old.
    ​
    " 20272792,ADVOCATE,"Problem solving, Adaptability, Collaboration, Time management, Leadership","University of Central Arkansas, BBA, Marketing","Customer Advocate, Caregiver, Club Connect Team Member"," CUSTOMER ADVOCATE Summary To obtain a position in Company. Education BBA : Marketing , 2014 University of Central Arkansas - City , State , Faulkner Experience Customer Advocate September 2014 to Current Company Name - City , State Handle incoming calls from a national customer base. Provide detailed information on services and products to customers. Make appropriate account recommendations based on customer requirements. Enter accurate and complete customer information into system. Research and resolve service, product and billing issues. Maintain updated records of all customer interactions. Achieve and exceed key performance indicators in all areas. Addressed customer service inquiries in a timely and accurate fashion. Made reasonable procedure exceptions to accommodate unusual customer requests. Built customer loyalty by placing follow-up calls for customers who reported product issues. Caregiver September 2010 to August 2015 Company Name - City , State Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Planned and implemented educational programs for children Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Supported children's emotional and social development by adapting communication tactics for differing client needs. Planned and led games, reading and activities for groups of school-age children. Disciplined children and recommended other measures to correct behavior. •Carefully monitored children's play activities. Club Connect Team Member August 2013 to May 2015 Company Name - City , State Contact potential students to schedule campus tours. Provide incoming students with scholarship opportunities available to each individual. Contact potential students to inform them of scholarship deadlines. Help potential students signup for campus events via online portals. Activities Awards and Activities: Delta Sigma Theta 2013- Present Keep a Child Alive 2011-2015 Kids Life and Money Volunteer 2012-2015 Skills •Problem solving •Adaptability •Collaboration •Time management •Leadership ","
    CUSTOMER ADVOCATE
    Summary

    To obtain a position in Company.

    Education
    BBA : Marketing , 2014 University of Central Arkansas - City , State , Faulkner
    Experience
    Customer Advocate
    September 2014 to Current     Company Name - City , State
    • Handle incoming calls from a national customer base.
    • Provide detailed information on services and products to customers.
    • Make appropriate account recommendations based on customer requirements.
    • Enter accurate and complete customer information into system. Research and resolve service, product and billing issues.
    • Maintain updated records of all customer interactions. Achieve and exceed key performance indicators in all areas.
    • Addressed customer service inquiries in a timely and accurate fashion.
    • Made reasonable procedure exceptions to accommodate unusual customer requests.
    • Built customer loyalty by placing follow-up calls for customers who reported product issues.
    Caregiver
    September 2010 to August 2015     Company Name - City , State
    • Read stories to the children and taught them painting, drawing and crafts.
    • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
    • Planned and implemented educational programs for children
    • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
    • Supported children's emotional and social development by adapting communication tactics for differing client needs.
    • Planned and led games, reading and activities for groups of school-age children.
    • Disciplined children and recommended other measures to correct behavior.
    • •Carefully monitored children's play activities.
    Club Connect Team Member
    August 2013 to May 2015     Company Name - City , State
    • Contact potential students to schedule campus tours.
    • Provide incoming students with scholarship opportunities available to each individual.
    • Contact potential students to inform them of scholarship deadlines.
    • Help potential students signup for campus events via online portals.
    Activities
    • Awards and Activities: Delta Sigma Theta 2013- Present Keep a Child Alive 2011-2015 Kids Life and Money Volunteer 2012-2015
    Skills

    •Problem solving

    •Adaptability

    •Collaboration

    •Time management

    •Leadership


    " 20324037,ADVOCATE,"People Management, Finance, Manufacturing process, Order entry, Backlog Management, Customer relationship, Microsoft Office, ERP (SAP, BAAN, ORACLE, 4TH SHIFT), Eclipse(Pricing program), Customer Service, Self Starter, Team player, Analytics","University of Guadalajara, Cost Accounting, Diplomado, University of Guadalajara, International Business, Bachelors Degree","Fulfillment Advocate, Business Operation Analyst, CSSM Customer Sales Support Manager, INVENTORY CONTROL TEAM LEAD, Cost Accountant, Inventory Controller (Hub Specalist), Replenishment Coordinator"," FULFILLMENT ADVOCATE Summary Guadalajara, Jalisco, Mexico With a 8 year experience on the manufacturing and IT companies and knowing materials, finance,sales and supply chain processes where my concern is being in constantly growing. Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus. I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge. I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives. Highlights People Management Finance Manufacturing process Order entry Backlog Management Customer relationship Microsoft Office ERP (SAP,BAAN,ORACLE, 4TH SHIFT) Eclipse(Pricing program) Accomplishments Created critical backlog tracking and improve on-time delivery, customer issues and safety statistics. Kept inventory by 99% System architecture migration from ORACLE to BAAN V, BAAN IV to BAAN V Increased services penetration rate from 20 to 25% Inventory reduced project from desktops linux converstion into WINDOWS Experience 04/2014 to Current Fulfillment Advocate Company Name － City , State Liaison between sales, factory, planning , customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management. Backlog Management Customer relationship Supply analysis Orde entry 06/2012 to 04/2014 Business Operation Analyst Company Name － City , State Liaison between sales and customer for analyze the best option for customer customization services. Coordination and execution for customer services from second touch(rework) area/manufacturing site Coordinate second touch operations such as forecasting, production plan, process improvements. Analysis of backlog management. Responsible for 2nd touch area, p People management (80 people 2 shifts) Suppliers relationship 01/2011 to 06/2012 CSSM Customer Sales Support Manager Company Name － City , State Pricing update, New orderable items creation, customer relationship Anticipates and communicates product & pricing updates Ensures set-up and maintenance of Contracts (PS) Utilizes configuration tools to develop valid configurations meeting sales / customer reqs Create, submit, manage Lifecycle Maintenance of PN Proactively manages EOL & NPI in offering and catalog Propose alternatives for EOL products Drive catalog set-up & maintenance in line with Sales and customer requirements 04/2010 to 01/2011 INVENTORY CONTROL TEAM LEAD Company Name － City , State Inventory Control supervision Customer Service New Projects Implementation Purchase and sales management People management Supervise, train and provide support to the Hub's Specialist 1 in charge. Drive the month-end closing process at end of period, Ensuring that all Hub's Specialist complete all their month end close task's and to detect any issue regarding receipts and sales. Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact. Coordinate and follow up for all new set up's within the VMI (Vendor Management Inventory) schema Projects involved: 04/2008 to 04/2010 Cost Accountant Company Name － City , State General Ledger Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial and Fiscal statement preparation, presentation and accounting reviews. Costs control for distribution companies in US, EUROPE and MEX Intercompany Financial Customer service. US GAAP knowledge SOX Audit VMI financial flows set up. PPV monitoring and handling Expenses analysis P&L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process 05/2007 to 04/2008 Inventory Controller (Hub Specalist) Company Name － City , State Purchase management Inventory control Customer service Sales order management Overall Inventory control Distribution Centers. Logistics criteria management (EXW, DDP & DDU) Flextronics Supply Chain responsibility. Purchase, Sales & Return orders (RMA & RTV) PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management. 05/2006 to 05/2007 Replenishment Coordinator Company Name － City , State VMI Management Supply chain management Inventory control Work with Buying staff and Store Operations to identify sales/inventory opportunities Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning & Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery. Supply Chain Management. Education 2008 Diplomado : Cost Accounting University of Guadalajara － City , State , Mexico 2004 Bachelors Degree : International Business University of Guadalajara － City , State , Mexico Personal Information Languages English 90% Portugues 60% Skills Customer Service Self Starter Team player Analytics Additional Information ","
    FULFILLMENT ADVOCATE
    Summary
    Guadalajara, Jalisco, Mexico With a 8 year experience on the manufacturing and IT companies and knowing materials, finance,sales and supply chain processes where my concern is being in constantly growing. Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus. I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge. I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives.
    Highlights
    • People Management
    • Finance
    • Manufacturing process
    • Order entry
    • Backlog Management
    • Customer relationship
    • Microsoft Office
    • ERP (SAP,BAAN,ORACLE, 4TH SHIFT)
    • Eclipse(Pricing program)
    Accomplishments
    • Created critical backlog tracking and improve on-time delivery, customer issues and safety statistics.

    • Kept inventory by 99%

    • System architecture migration from ORACLE to BAAN V, BAAN IV to BAAN V
    • Increased services penetration rate from 20 to 25%

    • Inventory reduced project from desktops linux converstion into WINDOWS


    Experience
    04/2014 to Current
    Fulfillment Advocate Company Name － City , State
    • Liaison between sales, factory, planning , customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management.

    • Backlog Management

    • Customer relationship

    • Supply analysis

    • Orde entry
    06/2012 to 04/2014
    Business Operation Analyst Company Name － City , State

    • Liaison between sales and customer for analyze the best option for customer customization services.
    • Coordination and execution for customer services from second touch(rework) area/manufacturing site Coordinate second touch operations such as forecasting, production plan, process improvements.
    • Analysis of backlog management.
    • Responsible for 2nd touch area, p
    • People management (80 people 2 shifts)
    • Suppliers relationship
    01/2011 to 06/2012
    CSSM Customer Sales Support Manager Company Name － City , State
    • Pricing update, New orderable items creation,
    • customer relationship
    • Anticipates and communicates product & pricing updates
    • Ensures set-up and maintenance of Contracts (PS)
    • Utilizes configuration tools to develop valid configurations meeting sales / customer reqs
    • Create, submit, manage Lifecycle Maintenance of PN
    • Proactively manages EOL & NPI in offering and catalog
    • Propose alternatives for EOL products Drive catalog set-up & maintenance in line with Sales and customer requirements
    04/2010 to 01/2011
    INVENTORY CONTROL TEAM LEAD Company Name － City , State
    • Inventory Control supervision
    • Customer Service
    • New Projects Implementation
    • Purchase and sales management
    • People management
    • Supervise, train and provide support to the Hub's Specialist 1 in charge.
    • Drive the month-end closing process at end of period,
    • Ensuring that all Hub's Specialist complete all their month end close task's and to detect any issue regarding receipts and sales.
    • Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact.
    • Coordinate and follow up for all new set up's within the VMI (Vendor Management Inventory) schema Projects involved:
    04/2008 to 04/2010
    Cost Accountant Company Name － City , State
    • General Ledger
    • Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial and Fiscal statement preparation, presentation and accounting reviews.
    • Costs control for distribution companies in US, EUROPE and MEX Intercompany Financial Customer service.
    • US GAAP knowledge SOX Audit VMI financial flows set up.
    • PPV monitoring and handling Expenses analysis P&L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process
    05/2007 to 04/2008
    Inventory Controller (Hub Specalist) Company Name － City , State
    • Purchase management
    • Inventory control
    • Customer service
    • Sales order management
    • Overall Inventory control Distribution Centers.
    • Logistics criteria management (EXW, DDP & DDU) Flextronics Supply Chain responsibility.
    • Purchase, Sales & Return orders (RMA & RTV) PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management.
    05/2006 to 05/2007
    Replenishment Coordinator Company Name － City , State
    • VMI Management
    • Supply chain management
    • Inventory control
    • Work with Buying staff and Store Operations to identify sales/inventory opportunities
    • Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning & Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery.
    • Supply Chain Management.
    Education
    2008
    Diplomado : Cost Accounting University of Guadalajara － City , State , Mexico
    2004
    Bachelors Degree : International Business University of Guadalajara － City , State , Mexico
    Personal Information
    Languages

    English 90%


    Portugues 60%

    Skills

    Customer Service


    Self Starter


    Team player


    Analytics


    Additional Information
    " 53169257,ADVOCATE,"administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans","East Stroudsburg University: Bachelor of Science in Public Health Health Services Administration, Community College of Philadelphia: Associate of Science in Social/Behavioral Science Health Services","Disability Advocate, Supervisor, Lead Trainer, Human Resources Rep and Shift Controller"," DISABILITY ADVOCATE Professional Summary Dedicated Public Health Administrator, adept at public and community relations, staff development and project management. Seeking an opportunity to merge managerial experience with the public health field, resulting in improved patient care and increased company rate of investment return. Education and Training East Stroudsburg University 2016 Bachelor of Science : Public Health Health Services Administration Public Health, Health Studies department City , State , United States GPA: Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health Health Services Administration Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health, Health Studies department Community College of Philadelphia 2015 Associate of Science : Social/Behavioral Science Health Services City , State , United States GPA: International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Social/Behavioral Science International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Health Services Accomplishments 08/2006- Philadelphia and Surrounding Area Present) Representative of the Think First National Injury Prevention Program. Featured on Community College of Philadelphia's T.V. Program, ""Tapestry of Life: Resilience and Health"". Participant of many Magee Rehab. Hospital programs, including Spasticity Training for Health Professionals, Adam Taliaferro Benefit, Night of Champions, Wheel Chair Sports advisor, Physical Therapist Doctorate Program, a Peer Group mediator and Jerry Segal Charity Classic contributor. Walk it Out"" national 24 hour step-a-thon to bring awareness to SCI. Research subject at Restorative Therapies Inc. for muscle atrophy reduction benefits. Health Professional Peer Mentor at Thomas Jefferson University. Partnered with Temple University's Center for Asian Health (CAH) on sodium reduction initiative. Featured in Philly.com article on nutrition in health of those living with a disability. Highlighted in Archives of Physical Medicine and Rehabilitation Official Journal in an article titled ""Cycling with Functional Electrical Stimulation after Spinal Cord Injury: What's in it for Me?"" Single father of 3 current college students (one senior studying nutrition/chemistry, one a junior Pharmacist, and a freshman pre-law student). Participant and speaker addressing concerns of health and nutrition at Magee Rehab's Outpatient Program. Professional Experience Company Name September 2005 Disability Advocate City , State Advises patients to community resources, make referrals and devises realistic treatment plans. Interviews clients individually and with family to determine what services best address their needs. Counsels and prepares residents in their transition back into the community. Encourages members to continue attending group fitness classes. Represents the company at industry meetings. Advocates and recommends to patients, care-providers and relatives about communicative strategies and devices. Cultivates positive relationships within the community through public relations campaigns. Conducts Community Health Needs Assessment (CHNA). Works with President and C.E.O offices as patient liaison and report concerns appropriately. Maintains hierarchy structure, ensuring that communication is properly filtered. Company Name June 1986 to May 2004 Supervisor, Lead Trainer, Human Resources Rep and Shift Controller City , State Coordinated department functions for staff of 200+ employees. Maintained detailed administrative and procedural processes; improving accuracy and efficiency. Facilitated meetings as liaison with other departments. Updated employee accounts and information on a daily basis. A key member of the global distribution operations team, which coordinated shipments globally. Entered data into DIAS to load and manipulate data for production reports. Served as mentor to junior team members. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Manually created shipments, assigned carriers and dispatched shipments. Communicated crises, delays or carrier schedule changes to internal and external customers. Dispensed guidance, direction and authorization to carry out effective plans. Ensured work was accomplished safely with established operating procedures and practices. Skills administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans ","
    DISABILITY ADVOCATE
    Professional Summary
    Dedicated Public Health Administrator, adept at public and community relations, staff development and project management. Seeking an opportunity to merge managerial experience with the public health field, resulting in improved patient care and increased company rate of investment return.
    Education and Training
    East Stroudsburg University 2016 Bachelor of Science : Public Health Health Services Administration Public Health, Health Studies department City , State , United States GPA: Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health Health Services Administration Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health, Health Studies department
    Community College of Philadelphia 2015 Associate of Science : Social/Behavioral Science Health Services City , State , United States GPA: International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Social/Behavioral Science International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Health Services
    Accomplishments
    • 08/2006- Philadelphia and Surrounding Area Present) Representative of the Think First National Injury Prevention Program.
    • Featured on Community College of Philadelphia's T.V.
    • Program, ""Tapestry of Life: Resilience and Health"".
    • Participant of many Magee Rehab.
    • Hospital programs, including Spasticity Training for Health Professionals, Adam Taliaferro Benefit, Night of Champions, Wheel Chair Sports advisor, Physical Therapist Doctorate Program, a Peer Group mediator and Jerry Segal Charity Classic contributor.
    • Walk it Out"" national 24 hour step-a-thon to bring awareness to SCI.
    • Research subject at Restorative Therapies Inc.
    • for muscle atrophy reduction benefits.
    • Health Professional Peer Mentor at Thomas Jefferson University.
    • Partnered with Temple University's Center for Asian Health (CAH) on sodium reduction initiative.
    • Featured in Philly.com article on nutrition in health of those living with a disability.
    • Highlighted in Archives of Physical Medicine and Rehabilitation Official Journal in an article titled ""Cycling with Functional Electrical Stimulation after Spinal Cord Injury: What's in it for Me?"" Single father of 3 current college students (one senior studying nutrition/chemistry, one a junior Pharmacist, and a freshman pre-law student).
    • Participant and speaker addressing concerns of health and nutrition at Magee Rehab's Outpatient Program.
    Professional Experience
    Company Name September 2005 Disability Advocate
    City , State
    • Advises patients to community resources, make referrals and devises realistic treatment plans.
    • Interviews clients individually and with family to determine what services best address their needs.
    • Counsels and prepares residents in their transition back into the community.
    • Encourages members to continue attending group fitness classes.
    • Represents the company at industry meetings.
    • Advocates and recommends to patients, care-providers and relatives about communicative strategies and devices.
    • Cultivates positive relationships within the community through public relations campaigns.
    • Conducts Community Health Needs Assessment (CHNA).
    • Works with President and C.E.O offices as patient liaison and report concerns appropriately.
    • Maintains hierarchy structure, ensuring that communication is properly filtered.
    Company Name June 1986 to May 2004 Supervisor, Lead Trainer, Human Resources Rep and Shift Controller
    City , State
    • Coordinated department functions for staff of 200+ employees.
    • Maintained detailed administrative and procedural processes; improving accuracy and efficiency.
    • Facilitated meetings as liaison with other departments.
    • Updated employee accounts and information on a daily basis.
    • A key member of the global distribution operations team, which coordinated shipments globally.
    • Entered data into DIAS to load and manipulate data for production reports.
    • Served as mentor to junior team members.
    • Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
    • Manually created shipments, assigned carriers and dispatched shipments.
    • Communicated crises, delays or carrier schedule changes to internal and external customers.
    • Dispensed guidance, direction and authorization to carry out effective plans.
    • Ensured work was accomplished safely with established operating procedures and practices.
    Skills
    administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans
    " 24588864,ADVOCATE,"Conflict resolution skills, Superior Organizational Skills, Exceptional interpersonal skills, Ability to work effectively with a team, Excellent Customer Service Skills, Effective Problem Solving Skills, Excellent Critical Thinking Skills, Detail Oriented, ability to maintain confidentiality, Experienced interviewer and trainer, Able to perform in critical or unusual situations, Capable of dealing with cyclical workload pressures, Awareness of federal and state employment related laws and regulations, Time management skills, Computer skills - XP Professional/Windows 10, Microsoft Office (Word, PowerPoint, Excel), Trained in Basic SPSS software, Microsoft Outlook, Internet Explorer, Google, ChildPlus, Sen-track database, Risk management processes and analysis, Process implementation, Project management, New Hire Orientation, Records Maintenance, HRIS, Research I, Research","Master of Science: Human Resource Management Human Resource Generalist, 2019, Strayer University, Bachelor of Arts: Sociology, May 2012, Augusta State University","Veteran Advocate Intern, Intensive Supervision Officer, Hunan Services Specialist, DUI Probation Officer, Family Service Worker/Georgia Pre, Rehabilitation Care Technician, Team Lead"," VETERAN ADVOCATE INTERN Professional Summary An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field. An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field. Skills Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Risk management processes and analysis Process implementation Conflict resolution Project management New Hire Orientation Organized and Dependable Records Maintenance Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations Risk management processes and analysis Process implementation COMPUTER SKILLS - HRIS,  XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations Risk management processes and analysis Process implementation  COMPUTER SKILLS - HRIS,  XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Work History Veteran Advocate Intern , 01/2012 to 04/2012 Company Name – City , State Collected veteran information through interviews, observations and test Completed holistic care plan for homeless veteran and 30 day reviews Referred Veterans to other agencies based on their needs Prepared appropriate reports for use by collaborating organizations Attended program staff meetings, treatment reviews Conducted meeting to inform team members of new resources Updated Veteran information in Base Camp database Managed 15 Veterans Liaison with local agencies to assist homeless Veterans Conducted research for other programs to assist homeless Veterans Conducted follow- up interviews on a monthly basis Determined Veteran's eligibility for the homeless program. Intensive Supervision Officer , 02/2016 to 04/2018 Company Name – City , State Monitors Juvenile Offenders sentenced to probation and parole Provide innovative ideas to improve efficiencies to accomplish work Manage case load of 18 juvenile Scan documents for appropriate record keeping purposes Sends out referral for mental health counseling and alcohol and drug treatment Conducts interviews, maintains detailed case notes Acts as a liaison by reporting probation violations to the court with violation details Employment assistance Maintains case notes in database, completes monthly reports Conducts daily, weekly and monthly interviews Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on juveniles charged with an offences, which helps judges decide what sentence should be passed Attending court , sometimes to testify about written recommendation reports Instructs and conducts juvenile prevention classes Explain Probation Court Orders / Parole Guidelines. Hunan Services Specialist , 06/2014 to 02/2016 Company Name – City , State Engage children and families in development of treatment plans Manage case load of 35 - 53 children Assisted with Shelter duty in emergency situations Scan documents for appropriate record keeping purposes Supervised 4- 5 Case Managers Conducts interviews, elicit pertinent information from reporters of child abuse and neglect. Strong written, oral, and interpersonal communication skills. maintains detailed case notes Provide innovative ideas to improve efficiencies to accomplish work Acts as a liaison by reporting to the court, when families are not willing to corporate with DSS Maintains case notes in database, completes monthly reports Maintain confidentiality and comply with policies and procedures Consultation with Law Enforcement; prepare court documents; collaborate with Guardians ad litem; & service providers Attending court to testify about written recommendation reports Train new staff on policies and procedures, demonstrate integrity. DUI Probation Officer , 10/2012 to 06/2014 Company Name – City , State Monitors State Offenders sentenced to probation Manage case load of 250 probationer Scan documents for appropriate record keeping purposes Conducts interviews, Maintains detailed case notes Administers and revaluates drug screens Acts as a liaison by reporting probation violations to the court with violation details Assisted with interviews and trained New Hires Evaluated New Hire Progress as well as Individualizes Improvement plans Maintains case notes in database, completed monthly reports by monthly deadlines Conducts weekly and monthly interviews with offenders Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on individuals charged with an offences, which helps judges decide what sentence should be passed Attending court, to testify about written recommendation reports Participate in annual review and performance management process via training and reporting activities as assigned. Family Service Worker/Georgia Pre , 08/2012 to 10/2012 Company Name – City , State Recruit and enroll participants that qualify for Head Start and Pre-k partnership program Review and verify eligibility criteria for 40 to 60 potential participating families Scan documents for appropriate record keeping purposes Assist participating families with locating financial, educational and other informational resources Ensure that participating child medical, health and dental requirements are met Maintain ongoing communication with families by following up with parents Contact family pediatrician, dentist, and other medical professionals for update of all health documents Responsible for meeting or exceeding program requirements for participant's healthcare, mental health/disabilities, social services and parent involvement. Process referrals for children with behavior and/or developmental concern Assist families with finding a medical/dental home and maintaining medical insurance. Rehabilitation Care Technician , 12/2003 to 08/2012 Company Name – City , State Provide direct care to patients suffering post-acute medical injuries Perform EKG's, vital signs, bathing, and intermittent cauterizations Assist patients with multiple chronic diagnoses including: Chronic Obstructive Pulmonary Disease, Asthma, Traumatic Brian Injury, Cerebrovascular accident* Record and document patient's behavior, assist with admissions and discharges Monitor and record patient's glucose, weight, pulse oximetry, and I/O Assist in Emergency Code situations, by calling additional personal, gathering emergency equipment and/ or starting Cardiopulmonary resuscitation (CPR). Team Lead , 06/2001 to 07/2003 Company Name – City , State Complete department Payroll and maintain updated attendance performance reports for Customer Care staff. Maintain accurate department staffing plans. Scan Human Resource documents to accounting for appropriate record keeping purposes. Maintain accurate performance reports for subordinates and follow up as needed. Issue corrective action, PIP - Performance evaluation Plans, evaluations on each team member, as required Maintained time card and requested time off per policy Complete performance evaluations on all staff in a timely manner. Create, compile, maintain and publish statistic/data reports to be used by other members of the organization. Communicate with other departments and contractors via phones, video conference, skype and e-mail in a clear, concise and professional manner to resolve pending customer issues. Participate in annual review and performance management process via training and reporting activities as assigned. Provide innovative ideas to improve efficiencies to accomplish work Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Participate in auditing Department tasks/functions to identify process improvement opportunities. Participate in Department Leadership meetings and/or conference calls on a regular basis. Complete department special projects as assigned by the Department Manager. Performs any other task as deemed necessary by the Organization. Education Master of Science : Human Resource Management Human Resource Generalist , 2019 Strayer University - City , State Human Resource Management Human Resource Generalist Bachelor of Arts : Sociology , May 2012 Augusta State University - City , State Sociology GPA: 3.35 Quantitative Methods of Research I and Research Methods II, Methods in Sociological Research, Psychology, Social Problem Analysis, Health Psychology, Gerontology, Sociology of Death, Grief and Caring, Medical Terminology, ROFILE ___________________________________ More than ten years of experience in human services and healthcare related fields Demonstrated ability to learn new skills and concepts quickly Proven interpersonal skills acquired through work experience, academic projects and mentor and leadership opportunities Acknowledge for exceptional organizational and management skills Self-motivated, able to effectively set priorities to achieve immediate and long-term goals and meet operational deadlines Excellent oral and written communication skills developed through numerous class presentations, essays and reports while pursuing my degree Diligent and able to adjust to fast pace environment Extremely reliable under pressure : Skills academic, accounting, ad, auditing, Basic, interpersonal communication, Excellent oral, interpersonal skills, oral, concise, Conflict resolution, Consultation, counseling, CPR, Critical Thinking, Excellent Customer Service, Customer Care, database, dentist, Detail Oriented, EKG's, e-mail, essays, fast, financial, Human Resource, insurance, Internet Explorer, Law Enforcement, Leadership, notes, management skills, Medical Terminology, meetings, mental health, mentor, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Windows, Microsoft Word, Monitors, Organizational Skills, organizational, Assist patients, bathing, Payroll, pediatrician, performance management, policies, presentations, Problem Analysis, Problem Solving Skills, process improvement, Progress, Psychology, record keeping, reporting, Research I, Research, resuscitation, Self-motivated, social services, SPSS, staffing, phones, Time management, trainer, treatment plans, video, vital signs, written, written communication skills ","
    VETERAN ADVOCATE INTERN
    Professional Summary
    An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field.

    An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field.

    Skills

    • Conflict resolution skills
    • Superior Organizational Skills
    • Exceptional interpersonal skills
    • Ability to work effectively with a team
    • Excellent Customer Service Skills
    • Effective Problem Solving Skills
    • Excellent Critical Thinking Skills
    • Detail Oriented, ability to maintain confidentiality
    • Experienced interviewer and trainer
    • Able to perform in critical or unusual situations
    • Capable of dealing with cyclical workload pressures
    • Awareness of federal and state employment related laws and regulations
    • Time management skills
    • COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database
    • Conflict resolution skills
    • Superior Organizational Skills
    • Exceptional interpersonal skills
    • Ability to work effectively with a team
    • Excellent Customer Service Skills
    • Effective Problem Solving Skills
    • Excellent Critical Thinking Skills
    • Detail Oriented, ability to maintain confidentiality
    • Experienced interviewer and trainer
    • Able to perform in critical or unusual situations
    • Capable of dealing with cyclical workload pressures
    • Awareness of federal and state employment related laws and regulations
    • Time management skills
    • COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database
    • Risk management processes and analysis
    • Process implementation
    • Conflict resolution
    • Project management

    New Hire Orientation

    Organized and Dependable

    Records Maintenance

    • Conflict resolution skills
    • Superior Organizational Skills
    • Exceptional interpersonal skills
    • Ability to work effectively with a team
    • Excellent Customer Service Skills
    • Effective Problem Solving Skills
    • Excellent Critical Thinking Skills
    • Detail Oriented, ability to maintain confidentiality
    • Experienced interviewer and trainer
    • Able to perform in critical or unusual situations
    • Capable of dealing with cyclical workload pressures
    • Awareness of federal and state employment related laws and regulations

    New Hire Orientation

    Records Maintenance

    Awareness of federal and state employment related laws and regulations
    Risk management processes and analysis
    Process implementation

    COMPUTER SKILLS - HRIS,  XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database
    • Conflict resolution skills
    • Superior Organizational Skills
    • Exceptional interpersonal skills
    • Ability to work effectively with a team
    • Excellent Customer Service Skills
    • Effective Problem Solving Skills
    • Excellent Critical Thinking Skills
    • Detail Oriented, ability to maintain confidentiality
    • Experienced interviewer and trainer
    • Able to perform in critical or unusual situations
    • Capable of dealing with cyclical workload pressures

    New Hire Orientation

    Records Maintenance


    Awareness of federal and state employment related laws and regulations


    Risk management processes and analysis


    Process implementation


     COMPUTER SKILLS - HRIS,  XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database
    Work History
    Veteran Advocate Intern , 01/2012 to 04/2012
    Company Name – City , State
    • Collected veteran information through interviews, observations and test Completed holistic care plan for homeless veteran and 30 day reviews Referred Veterans to other agencies based on their needs Prepared appropriate reports for use by collaborating organizations Attended program staff meetings, treatment reviews Conducted meeting to inform team members of new resources Updated Veteran information in Base Camp database Managed 15 Veterans Liaison with local agencies to assist homeless Veterans Conducted research for other programs to assist homeless Veterans Conducted follow- up interviews on a monthly basis Determined Veteran's eligibility for the homeless program.
    Intensive Supervision Officer , 02/2016 to 04/2018
    Company Name – City , State
    • Monitors Juvenile Offenders sentenced to probation and parole Provide innovative ideas to improve efficiencies to accomplish work Manage case load of 18 juvenile Scan documents for appropriate record keeping purposes Sends out referral for mental health counseling and alcohol and drug treatment Conducts interviews, maintains detailed case notes Acts as a liaison by reporting probation violations to the court with violation details Employment assistance Maintains case notes in database, completes monthly reports Conducts daily, weekly and monthly interviews Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on juveniles charged with an offences, which helps judges decide what sentence should be passed Attending court , sometimes to testify about written recommendation reports Instructs and conducts juvenile prevention classes Explain Probation Court Orders / Parole Guidelines.
    Hunan Services Specialist , 06/2014 to 02/2016
    Company Name – City , State
    • Engage children and families in development of treatment plans Manage case load of 35 - 53 children Assisted with Shelter duty in emergency situations Scan documents for appropriate record keeping purposes Supervised 4- 5 Case Managers Conducts interviews, elicit pertinent information from reporters of child abuse and neglect.
    • Strong written, oral, and interpersonal communication skills.
    • maintains detailed case notes Provide innovative ideas to improve efficiencies to accomplish work Acts as a liaison by reporting to the court, when families are not willing to corporate with DSS Maintains case notes in database, completes monthly reports Maintain confidentiality and comply with policies and procedures Consultation with Law Enforcement; prepare court documents; collaborate with Guardians ad litem; & service providers Attending court to testify about written recommendation reports Train new staff on policies and procedures, demonstrate integrity.
    DUI Probation Officer , 10/2012 to 06/2014
    Company Name – City , State
    • Monitors State Offenders sentenced to probation Manage case load of 250 probationer Scan documents for appropriate record keeping purposes Conducts interviews, Maintains detailed case notes Administers and revaluates drug screens Acts as a liaison by reporting probation violations to the court with violation details Assisted with interviews and trained New Hires Evaluated New Hire Progress as well as Individualizes Improvement plans Maintains case notes in database, completed monthly reports by monthly deadlines Conducts weekly and monthly interviews with offenders Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on individuals charged with an offences, which helps judges decide what sentence should be passed Attending court, to testify about written recommendation reports Participate in annual review and performance management process via training and reporting activities as assigned.
    Family Service Worker/Georgia Pre , 08/2012 to 10/2012
    Company Name – City , State
    • Recruit and enroll participants that qualify for Head Start and Pre-k partnership program Review and verify eligibility criteria for 40 to 60 potential participating families Scan documents for appropriate record keeping purposes Assist participating families with locating financial, educational and other informational resources Ensure that participating child medical, health and dental requirements are met Maintain ongoing communication with families by following up with parents Contact family pediatrician, dentist, and other medical professionals for update of all health documents Responsible for meeting or exceeding program requirements for participant's healthcare, mental health/disabilities, social services and parent involvement.
    • Process referrals for children with behavior and/or developmental concern Assist families with finding a medical/dental home and maintaining medical insurance.
    Rehabilitation Care Technician , 12/2003 to 08/2012
    Company Name – City , State
    • Provide direct care to patients suffering post-acute medical injuries Perform EKG's, vital signs, bathing, and intermittent cauterizations Assist patients with multiple chronic diagnoses including: Chronic Obstructive Pulmonary Disease, Asthma, Traumatic Brian Injury, Cerebrovascular accident* Record and document patient's behavior, assist with admissions and discharges Monitor and record patient's glucose, weight, pulse oximetry, and I/O Assist in Emergency Code situations, by calling additional personal, gathering emergency equipment and/ or starting Cardiopulmonary resuscitation (CPR).
    Team Lead , 06/2001 to 07/2003
    Company Name – City , State
    • Complete department Payroll and maintain updated attendance performance reports for Customer Care staff.
    • Maintain accurate department staffing plans.
    • Scan Human Resource documents to accounting for appropriate record keeping purposes.
    • Maintain accurate performance reports for subordinates and follow up as needed.
    • Issue corrective action, PIP - Performance evaluation Plans, evaluations on each team member, as required Maintained time card and requested time off per policy Complete performance evaluations on all staff in a timely manner.
    • Create, compile, maintain and publish statistic/data reports to be used by other members of the organization.
    • Communicate with other departments and contractors via phones, video conference, skype and e-mail in a clear, concise and professional manner to resolve pending customer issues.
    • Participate in annual review and performance management process via training and reporting activities as assigned.
    • Provide innovative ideas to improve efficiencies to accomplish work Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
    • Participate in auditing Department tasks/functions to identify process improvement opportunities.
    • Participate in Department Leadership meetings and/or conference calls on a regular basis.
    • Complete department special projects as assigned by the Department Manager.
    • Performs any other task as deemed necessary by the Organization.
    Education
    Master of Science : Human Resource Management Human Resource Generalist , 2019
    Strayer University - City , State
    Human Resource Management Human Resource Generalist
    Bachelor of Arts : Sociology , May 2012
    Augusta State University - City , State
    Sociology GPA: 3.35
    Quantitative Methods of Research I and Research Methods II, Methods in Sociological Research, Psychology, Social Problem Analysis, Health Psychology, Gerontology, Sociology of Death, Grief and Caring, Medical Terminology, ROFILE ___________________________________ More than ten years of experience in human services and healthcare related fields Demonstrated ability to learn new skills and concepts quickly Proven interpersonal skills acquired through work experience, academic projects and mentor and leadership opportunities Acknowledge for exceptional organizational and management skills Self-motivated, able to effectively set priorities to achieve immediate and long-term goals and meet operational deadlines Excellent oral and written communication skills developed through numerous class presentations, essays and reports while pursuing my degree Diligent and able to adjust to fast pace environment Extremely reliable under pressure :
    Skills
    academic, accounting, ad, auditing, Basic, interpersonal communication, Excellent oral, interpersonal skills, oral, concise, Conflict resolution, Consultation, counseling, CPR, Critical Thinking, Excellent Customer Service, Customer Care, database, dentist, Detail Oriented, EKG's, e-mail, essays, fast, financial, Human Resource, insurance, Internet Explorer, Law Enforcement, Leadership, notes, management skills, Medical Terminology, meetings, mental health, mentor, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Windows, Microsoft Word, Monitors, Organizational Skills, organizational, Assist patients, bathing, Payroll, pediatrician, performance management, policies, presentations, Problem Analysis, Problem Solving Skills, process improvement, Progress, Psychology, record keeping, reporting, Research I, Research, resuscitation, Self-motivated, social services, SPSS, staffing, phones, Time management, trainer, treatment plans, video, vital signs, written, written communication skills
    " 11963737,ADVOCATE,"Data analysis, Business artifacts documentation, Strategic planning, Business development, Team player, Workflow analysis, Product launches, Brand management, MS Project, SQL and databases, Risk mitigation and management, Data mapping, Service-oriented architecture, Release planning, Collaboration tools, Test case scenarios, Requirements gathering, Gap analysis","Bachelor of Science: Health and Physical Education Computer Science and Information Technology, Slippery Rock University of Pennsylvania, Computer Science, Northampton Community College","Senior Client Advocate II, Manager Information Systems"," SENIOR CLIENT ADVOCATE II Accomplishments Earned the Workgroup for Electronic Data Interchange (WEDI) Award of Merit 2 years in a row for educating the health care industry on electronic claims attachments. Affiliations. Health Level Seven (Standards Developing Organization) knowledge of V2 messages, Fast Healthcare Interoperable Resources (FHIR) and the Meaningful Use electronic health record standard Consolidate Clinical Document Architecture. Summary Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions. Skills Data analysis Business artifacts documentation Strategic planning Business development Team player Workflow analysis Product launches Brand management MS Project SQL and databases Risk mitigation and management Data mapping Service-oriented architecture Release planning Collaboration tools Test case scenarios Requirements gathering Gap analysis Experience 12/2002 to 12/2017 Senior Client Advocate II Company Name － City , State SuppCRAIG Gabron CRAIG Gabron orted BlueCross BlueShield of South Carolina's TRICARE (Military Health Insurance) line of business functioning in an analyst role. This position required an ability to work in a matrix environment across cross-functional teams and the ability to produce results in a highly dynamic and formative environment. Duties and responsibilities included: Documented business processes and analyzed procedures to see that they would meet changing business needs. Assessed the impact of current business processes on users and stakeholders. Conducted interviews with key business users to collect information on business processes and user requirements. Identified process inefficiencies through gap analysis. Increased annual revenue by 5% by recommending improvements in efficiency for routine pricing updates. Performed TRICARE bench marking analysis and identified savings opportunities and potential product enhancements. Researched and resolved issues regarding extracting data from a clinical EHR for HEDIS measure calculation for two HEDIS measures, Colorectal Cancer Screening (COL) and Controlling Blood Pressure (CBP). Implemented user acceptance testing with a focus on documenting defects and executing test cases using HP's Application Lifecycle Management tool. Managed testing cycles, including test plan creation, development of SQL scripts and co-ordination of user acceptance testing. 12/2002 to 12/2017 Senior Client Advocate II Company Name － City , State Managed the relationship between the Health Net, BlueCross Operations and BlueCross Information Systems Application areas with ten direct reports. Optimized and managed research and development spending through collaboration with key business leaders. Trained four new employees on accounting principles and company procedures. Created periodic reports comparing budgeted costs to actual costs. Suggested budgetary changes to increase company profits. Provided timely actuals, forecast and budget data for IT and corporate management. Worked with management at the project level to ensure expense plans are achieved. 03/1992 to 11/1996 Manager Information Systems City , State Managed the relationship with Cable and Wireless Communications in London, England on the installation of a telecom billing system, leading a team of 12 analysts and programmers in the analysis, design and coding of the international telecommunications commercial billing software. Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Collaborated with the sales, marketing and support teams to launch products on time and within budget. Coached and mentored twelve new staff members, including conducting performance reviews. Led communication with stakeholders regarding product goals and progress made. Tested and implemented new technology-based global projects such as international telephone billing system. Created innovative and intuitive product features such as a packetize billing system. Education and Training 1976 Bachelor of Science : Health and Physical Education Computer Science and Information Technology Computer Science Slippery Rock University of Pennsylvania Northampton Community College － City , State Health and Physical Education Computer Science and Information Technology Magna Cum Laude Computer Science 1980 Computer Science Computer Science Skills billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom ","
    SENIOR CLIENT ADVOCATE II
    Accomplishments
    • Earned the Workgroup for Electronic Data Interchange (WEDI) Award of Merit 2 years in a row for educating the health care industry on electronic claims attachments.
    • Affiliations.
    • Health Level Seven (Standards Developing Organization) knowledge of V2 messages, Fast Healthcare Interoperable Resources (FHIR) and the Meaningful Use electronic health record standard Consolidate Clinical Document Architecture.
    Summary
    Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions.
    Skills
    • Data analysis Business artifacts documentation
    • Strategic planning Business development
    • Team player Workflow analysis
    • Product launches Brand management
    • MS Project SQL and databases
    • Risk mitigation and management Data mapping
    • Service-oriented architecture Release planning
    • Collaboration tools Test case scenarios
    • Requirements gathering Gap analysis
    Experience
    12/2002 to 12/2017
    Senior Client Advocate II Company Name － City , State
    SuppCRAIG Gabron
    • CRAIG Gabron orted BlueCross BlueShield of South Carolina's TRICARE (Military Health Insurance) line of business functioning in an analyst role.
    • This position required an ability to work in a matrix environment across cross-functional teams and the ability to produce results in a highly dynamic and formative environment.
    • Duties and responsibilities included: Documented business processes and analyzed procedures to see that they would meet changing business needs.
    • Assessed the impact of current business processes on users and stakeholders.
    • Conducted interviews with key business users to collect information on business processes and user requirements.
    • Identified process inefficiencies through gap analysis.
    • Increased annual revenue by 5% by recommending improvements in efficiency for routine pricing updates.
    • Performed TRICARE bench marking analysis and identified savings opportunities and potential product enhancements.
    • Researched and resolved issues regarding extracting data from a clinical EHR for HEDIS measure calculation for two HEDIS measures, Colorectal Cancer Screening (COL) and Controlling Blood Pressure (CBP).
    • Implemented user acceptance testing with a focus on documenting defects and executing test cases using HP's Application Lifecycle Management tool.
    • Managed testing cycles, including test plan creation, development of SQL scripts and co-ordination of user acceptance testing.
    12/2002 to 12/2017
    Senior Client Advocate II Company Name － City , State
    • Managed the relationship between the Health Net, BlueCross Operations and BlueCross Information Systems Application areas with ten direct reports.
    • Optimized and managed research and development spending through collaboration with key business leaders.
    • Trained four new employees on accounting principles and company procedures.
    • Created periodic reports comparing budgeted costs to actual costs.
    • Suggested budgetary changes to increase company profits.
    • Provided timely actuals, forecast and budget data for IT and corporate management.
    • Worked with management at the project level to ensure expense plans are achieved.
    03/1992 to 11/1996
    Manager Information Systems City , State
    • Managed the relationship with Cable and Wireless Communications in London, England on the installation of a telecom billing system, leading a team of 12 analysts and programmers in the analysis, design and coding of the international telecommunications commercial billing software.
    • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
    • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
    • Collaborated with the sales, marketing and support teams to launch products on time and within budget.
    • Coached and mentored twelve new staff members, including conducting performance reviews.
    • Led communication with stakeholders regarding product goals and progress made.
    • Tested and implemented new technology-based global projects such as international telephone billing system.
    • Created innovative and intuitive product features such as a packetize billing system.
    Education and Training
    1976
    Bachelor of Science : Health and Physical Education Computer Science and Information Technology Computer Science Slippery Rock University of Pennsylvania Northampton Community College － City , State Health and Physical Education Computer Science and Information Technology Magna Cum Laude Computer Science
    1980
    Computer Science Computer Science
    Skills
    billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom
    " 13593241,ADVOCATE,"academic, Administrative, critical thinking, database, essays, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, network, problem solving skills, programming, recruitment, Spanish, tutoring, Workshops","Whitman College, Environmental Humanities Politics, B.A","School Success Advocate, Latino Mentor Program Coordinator, Civic Engagement Intern, Bilingual Writing Tutor"," SCHOOL SUCCESS ADVOCATE Accomplishments YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated all of the Low and High Challenge Course elements, many group 'initiatives,' the rock climbing wall, and the BMX course at camp; planned activities to encourage personal growth; and led extensive training in team building. Leadership: completed a 5-day intensive training facilitated by Synergo on challenge course facilitation; facilitated team-building activities; pushed youth to identify their limits and challenge themselves; and facilitated reflection activities to encourage students to learn from their experiences. Accomplishments: chosen by Girls LEAD to facilitate a group of young female campers focused on multi-cultural leadership, service, and wellness; aided in program coordination; encouraged youth self-awareness and self-confidence. Experience 01/2015 to Current School Success Advocate Company Name － City , State Facilitate an extended day program for 15 high school freshmen, providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment. Leadership: communicate bilingually on a weekly basis with student families, conduct home visits, and hold family meetings; serve as a liaison between the school and family to build relationships and increase access to information; partner with teachers and counselors in an effort to support student academic and socio-emotional growth; develop and facilitate after school programming that engages students and grounds them in community and personal identity development; tutor students in core subjects and support the understanding and completion of homework and learning targets; and provide one-on-one and group mentoring to students through in-school and out-of-school experiences. Administrative: maintain accurate and up-to-date records of student grades, attendance, behavior, and participation in the program; organize meetings with teachers, counselors, and administrators to meet student need; and provide information and referrals to students and families for needed services. Accomplishments: achieve positive outcomes in participant recruitment and retention and overall student academic performance; develop strong relationships with students, families, and school staff. 01/2014 to 01/2015 Latino Mentor Program Coordinator Company Name － City , State Coordinated LÁMP:ARA (Latinos Adelante Mentor Program: Apoyo y Recursos Académicos), which aims to offer Benson Latino High School students personalized mentorship, academic support, college preparation, and leadership development. Leadership: offered student advocacy and intervention; supported students by offering them problem solving skills and tools for self-motivation; helped students identify and strengthen their leadership skills; facilitated leadership workshops and mentor sessions; communicated with student families in Spanish through phone calls, emails, and monthly Latino parent meetings; connected youth and families with a network of resources within and beyond the program and school; and coordinated and facilitated special events, community service days, visiting speakers, and college visits. Administrative: responsible for all administrative tasks for the program; served as the program contact for teachers, counselors, families, and administrators; represented the program and answered questions from students, parents, and community partners; managed student records and student contact time; tracked student grades, attendance, and behavior; organized meetings with teachers, counselors, administrators, mentors, and students to maintain awareness of student academic progress; and maintained sensitive student and family information confidential. Accomplishments: received and implemented Arts-in-Schools grant funding from Regional Arts & Culture Council for a series of Art and Identity Workshops; collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings; and chaperoned student attendance of PSU's Edúcate Conference and the annual César E. Chávez Leadership Conference. 01/2014 Civic Engagement Intern Company Name － City , State Organized and managed Causa's volunteer engagement and voter registration. Leadership: coordinated meetings with allied community organizations; facilitated voter registration at naturalization ceremonies; canvassed for the Driver Card campaign; and registered new Latino voters. Administrative: managed and maintained the Causa volunteer database and volunteer recruitment efforst; and tracked volunteer engagement and voter registration. 01/2013 to 01/2014 Bilingual Writing Tutor Company Name － City , State Provided students with a safe, receptive space in which to write and the tools needed to approach academic writing with confidence and zeal. Leadership: provided one-on-one tutoring that supports and challenges students to approach writing with curiosity; used inquiry based learning techniques and guiding questions to develop student writing; elicited critical thinking in students; encouraged students to identify their own writing strengths and weaknesses; taught students how to structure thesis statements, topic sentences, paragraphs, and essays; suggested brainstorming and structuring strategies; edited syntax and grammar. Administrative: managed registration records and tracked student attendance. Education 2014 B.A : Environmental Humanities Politics Whitman College － City , State GPA: Magna Cum Laude GPA: 3.815 Environmental Humanities Politics Magna Cum Laude GPA: 3.815 2013 INTERNSHIPS Causa, Portland, OR Community Engagement Intern, 2014 Fundación Ecológica Arcoiris, Loja, Ecuador Whitman College GPA: Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship JL & Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck in the Park, Portland, OR, 2014 Depave, Portland, OR, 2015 Personal Information Can speak to my dedication to social justice and knowledge of Border politics) Skills academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops Additional Information Can speak to my dedication to social justice and knowledge of Border politics) ","
    SCHOOL SUCCESS ADVOCATE
    Accomplishments
    • YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated all of the Low and High Challenge Course elements, many group 'initiatives,' the rock climbing wall, and the BMX course at camp; planned activities to encourage personal growth; and led extensive training in team building.
    • Leadership: completed a 5-day intensive training facilitated by Synergo on challenge course facilitation; facilitated team-building activities; pushed youth to identify their limits and challenge themselves; and facilitated reflection activities to encourage students to learn from their experiences.
    • Accomplishments: chosen by Girls LEAD to facilitate a group of young female campers focused on multi-cultural leadership, service, and wellness; aided in program coordination; encouraged youth self-awareness and self-confidence.
    Experience
    01/2015 to Current
    School Success Advocate Company Name － City , State
    • Facilitate an extended day program for 15 high school freshmen, providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment.
    • Leadership: communicate bilingually on a weekly basis with student families, conduct home visits, and hold family meetings; serve as a liaison between the school and family to build relationships and increase access to information; partner with teachers and counselors in an effort to support student academic and socio-emotional growth; develop and facilitate after school programming that engages students and grounds them in community and personal identity development; tutor students in core subjects and support the understanding and completion of homework and learning targets; and provide one-on-one and group mentoring to students through in-school and out-of-school experiences.
    • Administrative: maintain accurate and up-to-date records of student grades, attendance, behavior, and participation in the program; organize meetings with teachers, counselors, and administrators to meet student need; and provide information and referrals to students and families for needed services.
    • Accomplishments: achieve positive outcomes in participant recruitment and retention and overall student academic performance; develop strong relationships with students, families, and school staff.
    01/2014 to 01/2015
    Latino Mentor Program Coordinator Company Name － City , State
    • Coordinated LÁMP:ARA (Latinos Adelante Mentor Program: Apoyo y Recursos Académicos), which aims to offer Benson Latino High School students personalized mentorship, academic support, college preparation, and leadership development.
    • Leadership: offered student advocacy and intervention; supported students by offering them problem solving skills and tools for self-motivation; helped students identify and strengthen their leadership skills; facilitated leadership workshops and mentor sessions; communicated with student families in Spanish through phone calls, emails, and monthly Latino parent meetings; connected youth and families with a network of resources within and beyond the program and school; and coordinated and facilitated special events, community service days, visiting speakers, and college visits.
    • Administrative: responsible for all administrative tasks for the program; served as the program contact for teachers, counselors, families, and administrators; represented the program and answered questions from students, parents, and community partners; managed student records and student contact time; tracked student grades, attendance, and behavior; organized meetings with teachers, counselors, administrators, mentors, and students to maintain awareness of student academic progress; and maintained sensitive student and family information confidential.
    • Accomplishments: received and implemented Arts-in-Schools grant funding from Regional Arts & Culture Council for a series of Art and Identity Workshops; collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings; and chaperoned student attendance of PSU's Edúcate Conference and the annual César E.
    • Chávez Leadership Conference.
    01/2014
    Civic Engagement Intern Company Name － City , State
    • Organized and managed Causa's volunteer engagement and voter registration.
    • Leadership: coordinated meetings with allied community organizations; facilitated voter registration at naturalization ceremonies; canvassed for the Driver Card campaign; and registered new Latino voters.
    • Administrative: managed and maintained the Causa volunteer database and volunteer recruitment efforst; and tracked volunteer engagement and voter registration.
    01/2013 to 01/2014
    Bilingual Writing Tutor Company Name － City , State
    • Provided students with a safe, receptive space in which to write and the tools needed to approach academic writing with confidence and zeal.
    • Leadership: provided one-on-one tutoring that supports and challenges students to approach writing with curiosity; used inquiry based learning techniques and guiding questions to develop student writing; elicited critical thinking in students; encouraged students to identify their own writing strengths and weaknesses; taught students how to structure thesis statements, topic sentences, paragraphs, and essays; suggested brainstorming and structuring strategies; edited syntax and grammar.
    • Administrative: managed registration records and tracked student attendance.
    Education
    2014
    B.A : Environmental Humanities Politics Whitman College － City , State GPA: Magna Cum Laude GPA: 3.815 Environmental Humanities Politics Magna Cum Laude GPA: 3.815
    2013
    INTERNSHIPS Causa, Portland, OR Community Engagement Intern, 2014 Fundación Ecológica Arcoiris, Loja, Ecuador Whitman College GPA: Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship
    JL & Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck in the Park, Portland, OR, 2014 Depave, Portland, OR, 2015
    Personal Information
    Can speak to my dedication to social justice and knowledge of Border politics)
    Skills
    academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops
    Additional Information
    • Can speak to my dedication to social justice and knowledge of Border politics)
    " 22391901,ADVOCATE,"Operations management, Staff development, Inventory control, Supervision and training, Sound judgment, Computer-savvy, Handle cash, Coaching, credit, customer satisfaction, customer service, delivery, inventory, Mentoring, merchandising, networking, organizing, quality, selling, sales, shipping","University of South Carolina, Bachelors of Science, Physical Education","Gradation Candidate Advocate, Scout Master, Department Supervisor, Warehouse Material Handler, Promotions Manager, Shipping/Receiving Clerk"," GRADATION CANDIDATE ADVOCATE Executive Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Versatile child advocate professional with over 5 years experience working in a student-focused learning environment helping students improve their literacy. Core Qualifications Operations management Staff development Inventory control Supervision and training Sound judgment Computer-savvy Professional Experience Gradation Candidate Advocate Mar 2016 to Current Company Name － City , State Served as mentor to junior team members. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Employed [activities] and [techniques] techniques to encourage student learning and build community within the classroom. Interviewed clients individually and with families to determine what services would best address their needs. Retrieved requested files and delivered to appropriate personnel. Scout Master Jan 2012 to Current Company Name － City , State Tutor and Supervise Children ages 5-14. Planning and Orchestrating various trips and activities. Mentoring / Coaching. Department Supervisor Jan 2011 to Mar 2016 Company Name － City , State Maintain outstanding customer service as per Company standards, generating sales, merchandising and safeguarding company assets. Ensure that each customer received exceptional service by providing a friendly environment, which included greeting and acknowledging every customer in a timely and personable manner. Handle cash, check and credit transactions at register and bagging merchandise. Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Played a role in processing, replenishing, and organizing merchandise before and after store hours and monitoring floor stock. Contributed to efforts to maximize proceeds, minimize loss and improve customer satisfaction. Assisted in floor moves, display maintenance and fitting room monitoring. Warehouse Material Handler Jan 2008 to Jan 2010 Company Name － City , State Distributed and assisted in weekly inventory of product. Received and processed large shipments of merchandise. Printed labels and loaded orders for delivery. Identified and organized appropriate orders according to cart system. Promotions Manager Jan 2007 to Current Company Name － City , State Utilize online social media networking sites to promote events. Create and increase public awareness of entertainment events by canvassing the Metro Atlanta area. Assist in venue preparation. Promote social nightlife in Atlanta University Center. Shipping/Receiving Clerk Jan 2006 to Jan 2008 Company Name － City , State Prepared items for shipping. Verified and reserved records of incoming and outgoing shipment. Utilized knowledge of shipping procedures to control shipping quality. Education Bachelors of Science , Physical Education 2010 University of South Carolina － City , State Physical Education Personal Information Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business Affiliations Boy Scouts Of America WCFL Youth Football League  Willing to relocate: Anywhere Skills Handle cash, Coaching, credit, customer satisfaction, customer service, delivery, inventory, Mentoring, merchandising, networking, organizing, quality, selling, sales, shipping Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer ADDITIONAL INFORMATION Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business ","
    GRADATION CANDIDATE ADVOCATE
    Executive Summary
    High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
    Versatile child advocate professional with over 5 years experience working in a student-focused learning environment helping students improve their literacy.
    Core Qualifications
    • Operations management
    • Staff development
    • Inventory control
    • Supervision and training
    • Sound judgment
    • Computer-savvy
    Professional Experience
    Gradation Candidate Advocate Mar 2016 to Current
    Company Name － City , State Served as mentor to junior team members. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Employed [activities] and [techniques] techniques to encourage student learning and build community within the classroom. Interviewed clients individually and with families to determine what services would best address their needs. Retrieved requested files and delivered to appropriate personnel.
    Scout Master Jan 2012 to Current
    Company Name － City , State
    • Tutor and Supervise Children ages 5-14.
    • Planning and Orchestrating various trips and activities.
    • Mentoring / Coaching.
    Department Supervisor Jan 2011 to Mar 2016
    Company Name － City , State
    • Maintain outstanding customer service as per Company standards, generating sales, merchandising and safeguarding company assets.
    • Ensure that each customer received exceptional service by providing a friendly environment, which included greeting and acknowledging every customer in a timely and personable manner.
    • Handle cash, check and credit transactions at register and bagging merchandise.
    • Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
    • Played a role in processing, replenishing, and organizing merchandise before and after store hours and monitoring floor stock.
    • Contributed to efforts to maximize proceeds, minimize loss and improve customer satisfaction.
    • Assisted in floor moves, display maintenance and fitting room monitoring.
    Warehouse Material Handler Jan 2008 to Jan 2010
    Company Name － City , State
    • Distributed and assisted in weekly inventory of product.
    • Received and processed large shipments of merchandise.
    • Printed labels and loaded orders for delivery.
    • Identified and organized appropriate orders according to cart system.
    Promotions Manager Jan 2007 to Current
    Company Name － City , State
    • Utilize online social media networking sites to promote events.
    • Create and increase public awareness of entertainment events by canvassing the Metro Atlanta area.
    • Assist in venue preparation.
    • Promote social nightlife in Atlanta University Center.
    Shipping/Receiving Clerk Jan 2006 to Jan 2008
    Company Name － City , State
    • Prepared items for shipping.
    • Verified and reserved records of incoming and outgoing shipment.
    • Utilized knowledge of shipping procedures to control shipping quality.
    Education
    Bachelors of Science , Physical Education 2010 University of South Carolina － City , State Physical Education
    Personal Information
    Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business
    Affiliations
    Boy Scouts Of America
    WCFL Youth Football League 
    Willing to relocate: Anywhere
    Skills
    Handle cash, Coaching, credit, customer satisfaction, customer service, delivery, inventory, Mentoring, merchandising, networking, organizing, quality, selling, sales, shipping
    Additional Information
    • Willing to relocate: Anywhere Authorized to work in the US for any employer
    • ADDITIONAL INFORMATION Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business
    " 10344379,ADVOCATE,"Logistics, Distribution Management, Medical Device Repair, Production/Operations Supervision, Shipping/Receiving, Customer Service, Written/Verbal Communication, ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring","Logistics and Supply Chain Management - Post Secondary Training Certificate, Florida State College at Jacksonville, Diploma, Concorde Career Institution","Customer Service Advocate, Medical Device Repair Technician, Field Electronics Technician, Production Team Lead, Customer Service Representative"," Summary Administrative support professional with experience working in a fast past environment, demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior Leadership, customer service, and technical support while working as an individual or in a team environment. Confident and poised in interaction with individuals at all levels. Detailed oriented resourceful in completing projects on time and able to multi-task effectively. Capabilities include: Logistics/ Distribution Management Medical Device Repair Technician Production/Operations Supervisor Shipping/ Receiving Supervisor Customer Service Representative Excellent Written/ Verbal Communication Experience Customer Service Advocate Jan 2015 to Current Company Name - City , State Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries including but not limited to pharmacy benefits, mail order and pharmacy assistance calls. Assists customers /pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription inquiries. Escalates drug related calls to appropriate pharmacist. Assist pharmacies and members on all issues related to processing of pharmacy claims. Determines appropriateness of overriding pharmacy claims edits and error messages. Coordinates internal resolution of claims exceptions and other issues. Assists with entering new prescription orders into system. Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims and inquiries. Medical Device Repair Technician Feb 2014 to May 2014 Company Name - City , State Inspect and test malfunctioning medical or related equipment, following manufacturers' specifications and using test and analysis instruments. Test or calibrate components or equipment, following manufacturers' manuals and troubleshooting techniques, using hand tools, power tools, or measuring devices. Perform preventive maintenance or service, such as cleaning, lubricating, or adjusting equipment. Examine medical equipment or facility's structural environment and check for proper use of equipment to protect patients and staff from electrical or mechanical hazards and to ensure compliance with safety regulations. Research catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt. Solder loose connections, using soldering iron. Field Electronics Technician Jan 2010 to Jan 2013 Company Name - City , State Read and Interpret schematic drawings, diagrams, blueprints, specifications, work orders or reports to determine material requirements or assembly instructions. Assembled electrical or electronic systems or support structures and installed components, units, subassemblies, wiring, or assembly cases, using rivets, blots, hand tools power tools and measuring devices. Explained assembly procedures or techniques to other workers. Conferred with supervisors or engineers to plan or review work activities or to resolve production problems. Production Team Lead Jan 2008 to Jan 2009 Company Name - City , State Achieved work standards by following production, productivity, quality, and customer service standards; resolved operational problems; Identified work process improvements. Accomplished work requirements by orienting, training, assigning, scheduling, and coaching 20+ employees. Conferred with other supervisors to coordinate operations and activities within or between departments. Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments. Customer Service Representative Jan 2003 to Jan 2008 Company Name - City , State Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one call resolution. Communicated with customers using web based tools and demonstrated the proficiency in typing and grammar. Made financial decisions to protect/ collect revenue and adjust the customer account. Assisted call center manager in assisting customer service representatives in handling escalations and difficult customer concerns. Education Logistics and Supply Chain Management - Post Secondary Training Certificate 2011 Florida State College at Jacksonville - City , State Diploma 2003 Concorde Career Institution - City , State Military Service: 84 - 92 UNITED STATES ARMY Communications Specialist - Received Honorable Discharge Skills ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring ","
    Summary
    Administrative support professional with experience working in a fast past environment, demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior Leadership, customer service, and technical support while working as an individual or in a team environment. Confident and poised in interaction with individuals at all levels. Detailed oriented resourceful in completing projects on time and able to multi-task effectively. Capabilities include: Logistics/ Distribution Management Medical Device Repair Technician Production/Operations Supervisor Shipping/ Receiving Supervisor Customer Service Representative Excellent Written/ Verbal Communication
    Experience
    Customer Service Advocate Jan 2015 to Current
    Company Name - City , State
    • Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity.
    • Direct phone-based customer interaction to answer and resolve a wide variety of inquiries including but not limited to pharmacy benefits, mail order and pharmacy assistance calls.
    • Assists customers /pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription inquiries.
    • Escalates drug related calls to appropriate pharmacist.
    • Assist pharmacies and members on all issues related to processing of pharmacy claims.
    • Determines appropriateness of overriding pharmacy claims edits and error messages.
    • Coordinates internal resolution of claims exceptions and other issues.
    • Assists with entering new prescription orders into system.
    • Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims and inquiries.
    Medical Device Repair Technician Feb 2014 to May 2014
    Company Name - City , State
    • Inspect and test malfunctioning medical or related equipment, following manufacturers' specifications and using test and analysis instruments.
    • Test or calibrate components or equipment, following manufacturers' manuals and troubleshooting techniques, using hand tools, power tools, or measuring devices.
    • Perform preventive maintenance or service, such as cleaning, lubricating, or adjusting equipment.
    • Examine medical equipment or facility's structural environment and check for proper use of equipment to protect patients and staff from electrical or mechanical hazards and to ensure compliance with safety regulations.
    • Research catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt.
    • Solder loose connections, using soldering iron.
    Field Electronics Technician Jan 2010 to Jan 2013
    Company Name - City , State
    • Read and Interpret schematic drawings, diagrams, blueprints, specifications, work orders or reports to determine material requirements or assembly instructions.
    • Assembled electrical or electronic systems or support structures and installed components, units, subassemblies, wiring, or assembly cases, using rivets, blots, hand tools power tools and measuring devices.
    • Explained assembly procedures or techniques to other workers.
    • Conferred with supervisors or engineers to plan or review work activities or to resolve production problems.
    Production Team Lead Jan 2008 to Jan 2009
    Company Name - City , State
    • Achieved work standards by following production, productivity, quality, and customer service standards; resolved operational problems; Identified work process improvements.
    • Accomplished work requirements by orienting, training, assigning, scheduling, and coaching 20+ employees.
    • Conferred with other supervisors to coordinate operations and activities within or between departments.
    • Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.
    Customer Service Representative Jan 2003 to Jan 2008
    Company Name - City , State
    • Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one call resolution.
    • Communicated with customers using web based tools and demonstrated the proficiency in typing and grammar.
    • Made financial decisions to protect/ collect revenue and adjust the customer account.
    • Assisted call center manager in assisting customer service representatives in handling escalations and difficult customer concerns.
    Education
    Logistics and Supply Chain Management - Post Secondary Training Certificate 2011 Florida State College at Jacksonville - City , State
    Diploma 2003 Concorde Career Institution - City , State Military Service: 84 - 92 UNITED STATES ARMY Communications Specialist - Received Honorable Discharge
    Skills
    ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring
    " 74126637,ADVOCATE,"Bilingual Spanish/English, Microsoft Office, Report and assessment writing, Case management, Customer service, Cultural competence","Texas Woman's University, Social Work, Bachelor","Bilingual Client Advocate, Conservatorship (CVS) Specialist, Sales Associate, Salesperson"," BILINGUAL CLIENT ADVOCATE Professional Summary Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help. Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution. Qualifications Ability to work effectively on my own initiative as well as within a team Respectable verbal and writing skills for report and assessment writing Experienced using Microsoft Office, Word, Excel, Outlook. Proficient at managing complex case loads More than five years of providing exceptional customer service Ability to comply with company policies and procedures Skilled at individualizing case plans and empathize with clients Cultural competent professional Experience 02/2016 to 04/2016 Bilingual Client Advocate Company Name － City , State Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral. Provide or arrange emergency transportation for incoming clients.  Complete intake procedures for each client, arrange for immediate needs of family.         Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting  client participation in group meetings. Conduct daily House Meeting/Chore Assignment, “Orientation” groups for new residents, and educational/support when they occur during shift.         Documents appropriate information in client files and communication log in a timely manner. Completes all appropriate forms maintained in resident files. 05/2014 to 10/2015 Conservatorship (CVS) Specialist Company Name － City , State Responsibilities: Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need. Assess families and create individualize service plans. Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child. Documenting casework activity. Monitoring parents, children, and other important individuals involved in the case. Follow up with professionals to monitor the families progress. Referred parents to services such as random drug testing and anger management, counseling, and others. Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Visiting children and parents at least monthly for one hour to see if needs were been met. Schedule weekly visits between parents and children and provide transportation. Complete numerous of different types of forms. Investigate through out the case. Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings. Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse. Utilize the State equipment such as assign laptop, printers, fax machines, and more. Conduct home studies Accomplishments: Basic Skills Development for CPS Conservatorship certificate Best Title IV-E intern of 2014 Successfully, managed approximately 40 cases of child abuse Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic. Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients. Trusted with important projects such as transporting teenagers and toddlers to other states and solve issues that required a more tenured worker. 01/2013 to 12/2013 Sales Assosiate Company Name － City , State Salesperson Customer Service Manage fitting rooms Work any departmentWork as a team member Train and guide new workers as requested by manager. Fast paced environment Cashier Leadership opportunities 12/2009 to 08/2012 Company Name － City , State Salesperson Customer service Clean and organize store Manager assistant Open and close store Cash register and responsible for cash Train and guide new workers Make orders & answer telephone Education 2014 Bachelor : Social Work Texas Woman's University － City , State , United States President of Child Abuse Prevention Society (2013-2014) Member of Phi Alpha, national social work honorary society Selected for the honorable Dean and Chancellors' List Graduated with Honors (Magna Cum Laude 3.700 -3.899) Received paid internship with Child Protective Services (2014) Languages Bilingual Spanish/English ","
    BILINGUAL CLIENT ADVOCATE
    Professional Summary

    Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help. Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution.

    Qualifications
    • Ability to work effectively on my own initiative as well as within a team
    • Respectable verbal and writing skills for report and assessment writing
    • Experienced using Microsoft Office, Word, Excel, Outlook.
    • Proficient at managing complex case loads
    • More than five years of providing exceptional customer service
    • Ability to comply with company policies and procedures
    • Skilled at individualizing case plans and empathize with clients
    • Cultural competent professional
    Experience
    02/2016 to 04/2016
    Bilingual Client Advocate Company Name － City , State
    • Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral.
    • Provide or arrange emergency transportation for incoming clients. 
    • Complete intake procedures for each client, arrange for immediate needs of family.        
    • Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting  client participation in group meetings.
    • Conduct daily House Meeting/Chore Assignment, “Orientation” groups for new residents, and educational/support when they occur during shift.        
    • Documents appropriate information in client files and communication log in a timely manner. Completes all appropriate forms maintained in resident files.
    05/2014 to 10/2015
    Conservatorship (CVS) Specialist Company Name － City , State

    Responsibilities:

    • Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need.
    • Assess families and create individualize service plans.
    • Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child.
    • Documenting casework activity.
    • Monitoring parents, children, and other important individuals involved in the case.
    • Follow up with professionals to monitor the families progress.
    • Referred parents to services such as random drug testing and anger management, counseling, and others.
    • Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
    • Visiting children and parents at least monthly for one hour to see if needs were been met.
    • Schedule weekly visits between parents and children and provide transportation.
    • Complete numerous of different types of forms.
    • Investigate through out the case.
    • Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings.
    • Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse.
    • Utilize the State equipment such as assign laptop, printers, fax machines, and more.
    • Conduct home studies

    Accomplishments:

    • Basic Skills Development for CPS Conservatorship certificate
    • Best Title IV-E intern of 2014
    • Successfully, managed approximately 40 cases of child abuse
    • Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic.
    • Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients.
    • Trusted with important projects such as transporting teenagers and toddlers to other states and solve issues that required a more tenured worker.
    01/2013 to 12/2013
    Sales Assosiate Company Name － City , State
    • Salesperson
    • Customer Service
    • Manage fitting rooms
    • Work any departmentWork as a team member
    • Train and guide new workers as requested by manager.
    • Fast paced environment
    • Cashier
    • Leadership opportunities
    12/2009 to 08/2012
    Company Name － City , State
    • Salesperson
    • Customer service
    • Clean and organize store
    • Manager assistant
    • Open and close store
    • Cash register and responsible for cash
    • Train and guide new workers
    • Make orders & answer telephone
    Education
    2014
    Bachelor : Social Work Texas Woman's University － City , State , United States

    President of Child Abuse Prevention Society (2013-2014)

    Member of Phi Alpha, national social work honorary society

    Selected for the honorable Dean and Chancellors' List

    Graduated with Honors (Magna Cum Laude 3.700 -3.899)

    Received paid internship with Child Protective Services (2014)
    Languages

    Bilingual Spanish/English

    " 26071861,ADVOCATE,"Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, Windows Operating Systems, Outlook, Powerpoint, Publisher, network wiring, networking, Operating Systems, PC components, peripherals, coding, programming, Python, RAID, Redhat, routing, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, video, Vista","Sandra Day O'Connor High School - High School Diploma, Northern Arizona University - Bachelor of Science, Computer Information Technology","Customer Success Advocate, Technology Support Specialist, Install Technician, Hardline merchandiser / Electronics Associate"," CUSTOMER SUCCESS ADVOCATE Professional Profile Operate a register efficiently and effectively. Keep receiving area organized; maintain cleanliness of area. Assist all customers with any requests and be able to help customers with any questions about electronics. *Ability to work with customers and employees from a variety of culturally diverse backgrounds. *Ability to analyze problems/situations and make well-reasoned decisions. *Communicate with customers clearly and efficiently in person and via telephone. Qualifications XP, Vista, Win7, Win8, Win10,) Strong Knowledge of Linux Operating system and multiple distributions (including: Ubuntu, Linux Mint, CentOS and Redhat) Proficient in the use of Macintosh Operating Systems Proficient in navigating and editing registry files Extensive knowledge using and supporting Microsoft Office Suite 2003, 2007, 2010, 2011 and 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project and more) Extensive knowledge of instant messaging clients, such as: Microsoft Lync, Skype for Business, Yahoo, Facebook Messaging, Google Hangouts, etc. Proficient use of video-chat software, such as: Google Hangouts, Skype, ooVoo, etc. Extensive knowledge using and supporting e-mail clients such as Outlook, Gmail, Mac mail, etc. Extensive use of Google Apps Extensive use of virus protection and virus removal software Extensive knowledge in PC components and peripherals. Extensive knowledge in building, upgrading and troubleshooting PC's Proficient in mounting and configuring televisions, audio equipment and security systems. Introductory knowledge in multiple coding/ programming languages such as: Python, PHP, Javascript and HTML. Extensive knowledge in recovering failing operating systems and data within corrupted machines Strong knowledge in RAID storage configurations Proficient in using mobile devices for email, Lync and other tasks required Experience Customer Success Advocate November 2015 to Current Company Name Ability to support multiple customers via live chat simultaneously. Monitor chat and ticket queue. Escalation of tickets/chats to tier II support team when needed. Technology Support Specialist June 2013 to November 2013 Company Name － City , State Oversee classroom operations; assist with classroom projectors and computers. Install, maintain and upgrade computer hardware, peripherals and software in the Central/Southern NAU Extended Campuses region. Assist users via Lync, telephone, email, and in person to troubleshoot and find solutions to problems with computer hardware, software, equipment and other computer issues. Install, upgrade, maintain and configure anti-virus applications for Faculty, staff and students to maintain full virus protection. Be a constant support for classrooms / Faculty with computer, projector and network problems. Also be a continuous resource for all general technical questions. Modify existing television or computer equipment to adapt to special needs. Work directly with Faculty, students and staff to support distance education. Provide strong input on requirements for classroom and computer lab equipment. Assist with maintaining and creating new documentation for processes used across the state for computer labs, classrooms and user machines. Determine required hardware upgrades and make recommendations based on the user's needs. Coordinate with NAU ITS department for academic computing, network infrastructure support, Faculty and other support units for client applications and distance education. Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations/question problems involving staff. Maintain and create documentation for processes used at statewide campuses for computer labs and users. Proficient in using the program ""Ghost"" to install images on lab and user machines Monitor NAU's Task Management Environment and work with team to solve and close tickets as they are made. Assisted in the North Valley building move. Mounted/installed 25 projectors, set up offices for Faculty and Staff. Also connected all the lab workstations and classrooms. Proficient in the use of Active Directory, Diamond and PostGhost Database. Ability to work with people of culturally diverse backgrounds. Ability to effectively prioritize, use good judgment, and to make effective use of time. Demonstrated initiative and productivity while working independently. Familiarity with TCP/IP networking, routing, network services. Install Technician January 2012 to June 2012 State Installation of television, audio and security equipment. Working with audio, video and network wiring/cabling. Responsibly for mounting televisions, speakers/ sound bars, as well as TV/audio receivers. Required to set up wired/ wireless networking equipment and properly run cables throughout office/home. Hardline merchandiser / Electronics Associate June 2013 to November 2013 Company Name － City , State Education High School Diploma : 2014 Sandra Day O'Connor High School － City , State Bachelor of Science : Computer Information Technology , 2017 Northern Arizona University － City , State Computer Information Technology Skills academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista ","
    CUSTOMER SUCCESS ADVOCATE
    Professional Profile
    Operate a register efficiently and effectively. Keep receiving area organized; maintain cleanliness of area. Assist all customers with any requests and be able to help customers with any questions about electronics. *Ability to work with customers and employees from a variety of culturally diverse backgrounds. *Ability to analyze problems/situations and make well-reasoned decisions. *Communicate with customers clearly and efficiently in person and via telephone.
    Qualifications
    • XP, Vista, Win7, Win8, Win10,)
    • Strong Knowledge of Linux Operating system and multiple distributions (including: Ubuntu, Linux Mint, CentOS and Redhat)
    • Proficient in the use of Macintosh Operating Systems
    • Proficient in navigating and editing registry files
    • Extensive knowledge using and supporting Microsoft Office Suite 2003, 2007, 2010, 2011 and 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project and more)
    • Extensive knowledge of instant messaging clients, such as: Microsoft Lync, Skype for Business, Yahoo, Facebook Messaging, Google Hangouts, etc.
    • Proficient use of video-chat software, such as: Google Hangouts, Skype, ooVoo, etc.
    • Extensive knowledge using and supporting e-mail clients such as Outlook, Gmail, Mac mail, etc.
    • Extensive use of Google Apps
    • Extensive use of virus protection and virus removal software
    • Extensive knowledge in PC components and peripherals.
    • Extensive knowledge in building, upgrading and troubleshooting PC's
    • Proficient in mounting and configuring televisions, audio equipment and security systems.
    • Introductory knowledge in multiple coding/ programming languages such as: Python, PHP, Javascript and HTML.
    • Extensive knowledge in recovering failing operating systems and data within corrupted machines
    • Strong knowledge in RAID storage configurations
    • Proficient in using mobile devices for email, Lync and other tasks required
    Experience
    Customer Success Advocate
    November 2015 to Current     Company Name
    • Ability to support multiple customers via live chat simultaneously.
    • Monitor chat and ticket queue.
    • Escalation of tickets/chats to tier II support team when needed.
    Technology Support Specialist
    June 2013 to November 2013     Company Name － City , State
    • Oversee classroom operations; assist with classroom projectors and computers.
    • Install, maintain and upgrade computer hardware, peripherals and software in the Central/Southern NAU Extended Campuses region.
    • Assist users via Lync, telephone, email, and in person to troubleshoot and find solutions to problems with computer hardware, software, equipment and other computer issues.
    • Install, upgrade, maintain and configure anti-virus applications for Faculty, staff and students to maintain full virus protection.
    • Be a constant support for classrooms / Faculty with computer, projector and network problems.
    • Also be a continuous resource for all general technical questions.
    • Modify existing television or computer equipment to adapt to special needs.
    • Work directly with Faculty, students and staff to support distance education.
    • Provide strong input on requirements for classroom and computer lab equipment.
    • Assist with maintaining and creating new documentation for processes used across the state for computer labs, classrooms and user machines.
    • Determine required hardware upgrades and make recommendations based on the user's needs.
    • Coordinate with NAU ITS department for academic computing, network infrastructure support, Faculty and other support units for client applications and distance education.
    • Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations/question problems involving staff.
    • Maintain and create documentation for processes used at statewide campuses for computer labs and users.
    • Proficient in using the program ""Ghost"" to install images on lab and user machines Monitor NAU's Task Management Environment and work with team to solve and close tickets as they are made.
    • Assisted in the North Valley building move.
    • Mounted/installed 25 projectors, set up offices for Faculty and Staff.
    • Also connected all the lab workstations and classrooms.
    • Proficient in the use of Active Directory, Diamond and PostGhost Database.
    • Ability to work with people of culturally diverse backgrounds.
    • Ability to effectively prioritize, use good judgment, and to make effective use of time.
    • Demonstrated initiative and productivity while working independently.
    • Familiarity with TCP/IP networking, routing, network services.
    Install Technician
    January 2012 to June 2012     State
    • Installation of television, audio and security equipment.
    • Working with audio, video and network wiring/cabling.
    • Responsibly for mounting televisions, speakers/ sound bars, as well as TV/audio receivers.
    • Required to set up wired/ wireless networking equipment and properly run cables throughout office/home.
    Hardline merchandiser / Electronics Associate
    June 2013 to November 2013     Company Name － City , State
    Education
    High School Diploma : 2014 Sandra Day O'Connor High School － City , State
    Bachelor of Science : Computer Information Technology , 2017 Northern Arizona University － City , State Computer Information Technology
    Skills
    academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista
    " 24410405,ADVOCATE,"Account Management, Administrative Assistant, Analyst, Microsoft applications, Communication Skills, Customer Relationship Management, Customer Service, Data Entry, Public Speaking, Procurement, Sales, Phone Etiquette","University of Phoenix, Business and Managerial Economics, Human Services, Bachelor's Degree, IVY Tech State College, Human Services, Business and Managerial Economics, Associate Degree, The Culinary Institute of America, Bachelor's Degree, The Culinary Institute of America, Master's Degree","Senior Member Advocate, Owner, Project Coordinator, Procurement Specialist, Account Manager, Administrative Assistant, Dispatcher, Customer service / Dispatch manager, Seasonal Dept Manager"," SENIOR MEMBER ADVOCATE Summary To obtain a position with a corporation that can benefit from my highly adapted organizational, problem solving, and communication skills with over fifteen years experience.Seasoned customer service specialist with background in providing advice on diverse customer situations. Accomplishments #1 in Member Satisfaction Survey's in Sears Corporate Holdings Inc out of 420. Senior Member Advocate, over 25+ years in the service industry with half of that in management. Exceeded corporate target for customer satisfaction for nine months in a row. Experience Senior Member Advocate Aug 2013 to Current Company Name － City , State Take service complaints - store complaints and service requests - help members in difficult situations. Made reasonable procedure exceptions to accommodate unusual customer requests.. Built customer loyalty by placing follow-up calls for customers who reported product issues. Addressed customer service inquiries in a timely and accurate fashion. Owner May 2007 to Current Company Name － City , State Cooking in your own private kitchen. Party Planning - Updated Menu available per request. Performed kitchen maintenance for a private facility. Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis. Project Coordinator Jan 2013 to Aug 2013 Company Name － City , State Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Addressed customer questions and concerns regarding products, prices and availability. Determined the cost and pricing of proposals and bids. Procurement Specialist Jan 2012 to Aug 2012 Company Name － City , State Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Account Manager May 2011 to Dec 2011 Company Name － City , State Manage accounts for projects in the Semi-conductor field. Selected products for specific routes according to pick sheets .Owned team productivity metrics. Administrative Assistant Jan 2007 to Apr 2011 Company Name － City , State Government Affairs Manage account orders for the federal goverment accounts. Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,. Dispatcher/customer care. Dispatcher Jan 2008 to Jun 2008 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Developed and created a more effective filing system to accelerate paperwork processing. Customer service / Dispatch manager Jan 2003 to Sep 2007 Company Name － City , State Dispatch Facility in San Marcos - set up routes for the tech's and helped member's with appts. Helped member's with difficult situations with the techs and their accounts. started out as a customer service - sales rep. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Seasonal Dept Manager Jun 1999 to Dec 2002 Company Name － City , State Seasonal Department manager - for all of the seasons. Helped with the inventory - scheduling and management with the other agents on the floor - and helped the customers with their issues for sales/profits. Education Bachelor's Degree , Business and Managerial Economics, Human Services May 2012 University of Phoenix － City , State Business and Managerial Economics, Human Services Associate Degree , Human Services, Business and Managerial Economics May 2002 IVY Tech State College － City , State Human Services, Business and Managerial Economics Bachelor's Degree January 2002 The Culinary Institute of America Master's Degree January 2002 The Culinary Institute of America January 1995 Paul Harding High School Languages English Fluent Highlights 70+ Wpm Public Speaking Ability to organize and establish filing systems Data Entry Administrative Assistant Communication Skills DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions People Soft Phone Etiquette Customer Relationship Management Client relations specialist Conflict resolution techniques Meticulous attention to detail Focused on customer satisfaction Skilled multi-tasker oracle / ciboodle / microsoft / linux software proficiency Deadline-oriented Skills account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette ","
    SENIOR MEMBER ADVOCATE
    Summary

    To obtain a position with a corporation that can benefit from my highly adapted organizational, problem solving, and communication skills with over fifteen years experience.Seasoned customer service specialist with background in providing advice on diverse customer situations.

    Accomplishments
    • #1 in Member Satisfaction Survey's in Sears Corporate Holdings Inc out of 420.
    • Senior Member Advocate, over 25+ years in the service industry with half of that in management.
    • Exceeded corporate target for customer satisfaction for nine months in a row.
    Experience
    Senior Member Advocate Aug 2013 to Current
    Company Name － City , State
    • Take service complaints - store complaints and service requests - help members in difficult situations.
    • Made reasonable procedure exceptions to accommodate unusual customer requests..
    • Built customer loyalty by placing follow-up calls for customers who reported product issues.
    • Addressed customer service inquiries in a timely and accurate fashion.
    Owner May 2007 to Current
    Company Name － City , State
    • Cooking in your own private kitchen.
    • Party Planning - Updated Menu available per request.
    • Performed kitchen maintenance for a private facility.
    • Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.
    Project Coordinator Jan 2013 to Aug 2013
    Company Name － City , State

    Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.

    Addressed customer questions and concerns regarding products, prices and availability.

    Determined the cost and pricing of proposals and bids.
    Procurement Specialist Jan 2012 to Aug 2012
    Company Name － City , State
    • Supervised material flow, storage and global order fulfillment.
    • Maintained accurate stock records and schedules.
    • Oversaw special orders and after-hours, urgent shipping jobs.
    • Unloaded, picked, staged and loaded products for shipping.
    Account Manager May 2011 to Dec 2011
    Company Name － City , State
    • Manage accounts for projects in the Semi-conductor field.
    • Selected products for specific routes according to pick sheets
    • .Owned team productivity metrics.
    Administrative Assistant Jan 2007 to Apr 2011
    Company Name － City , State
    • Government Affairs Manage account orders for the federal goverment accounts.
    • Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,.
    • Dispatcher/customer care.
    Dispatcher Jan 2008 to Jun 2008
    Company Name － City , State

    Verified that information in the computer system was up-to-date and accurate.

    Compiled statistical information for special reports.

    Created monthly reports for records, closed terminated records and completed chart audits.

    Developed and created a more effective filing system to accelerate paperwork processing.
    Customer service / Dispatch manager Jan 2003 to Sep 2007
    Company Name － City , State
    • Dispatch Facility in San Marcos - set up routes for the tech's and helped member's with appts.
    • Helped member's with difficult situations with the techs and their accounts.
    • started out as a customer service - sales rep.
    • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
    • Established long-term customer relationships through prompt and courteous service.
    • Resolved customer complaints and adjusted orders.
    Seasonal Dept Manager Jun 1999 to Dec 2002
    Company Name － City , State
    • Seasonal Department manager - for all of the seasons.
    • Helped with the inventory - scheduling and management with the other agents on the floor - and helped the customers with their issues for sales/profits.
    Education
    Bachelor's Degree , Business and Managerial Economics, Human Services May 2012 University of Phoenix － City , State Business and Managerial Economics, Human Services
    Associate Degree , Human Services, Business and Managerial Economics May 2002 IVY Tech State College － City , State Human Services, Business and Managerial Economics
    Bachelor's Degree January 2002 The Culinary Institute of America
    Master's Degree January 2002 The Culinary Institute of America
    January 1995 Paul Harding High School
    Languages
    English Fluent
    Highlights
    • 70+ Wpm
    • Public Speaking
    • Ability to organize and establish filing systems
    • Data Entry
    • Administrative Assistant
    • Communication Skills
    • DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions
    • People Soft
    • Phone Etiquette
    • Customer Relationship Management
    • Client relations specialist
    • Conflict resolution techniques
    • Meticulous attention to detail
    • Focused on customer satisfaction
    • Skilled multi-tasker
    • oracle / ciboodle / microsoft / linux software proficiency
    • Deadline-oriented
    Skills
    account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette
    " 14146106,ADVOCATE,"Exceptional communication skills, Filing and data archiving, Creative problem solver, Professional phone etiquette, MS Windows proficient, Customer service-oriented, Quick learner, Flexible, Proficient in cash management, Works well under pressure, Credit card processing, Appointment setting, Advanced clerical knowledge, High level of accuracy, Strong account analysis skills, MS Office expert, Self-sufficient, Committed to maintaining data integrity, Excellent time management skills, Independent worker, Detail-oriented, Computer proficient, Expertise in invoice and payment transactions, PowerPoint knowledge, PeopleSoft expert, CES System, Claims Experience, SEIN, SEIU, FIPS, PIRS, Aclaims, Ebill, Call Center, Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, Account Analysis, Archiving, Cash, Credit, Forecasting, Operations, Phone Etiquette, Problem Solver","Coastal Carolina University, Major in Education","Customer Service Advocate II, Customer Service Representatives"," CUSTOMER SERVICE ADVOCATE II Summary Qualified Lead Customer Service Representative with 16 + years in fast-paced customer service utility office environment and Affordable Care Reform. Personable and professional under pressure. At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager. I handled everything from time sheets for the entire office to payments made by our customers. For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers. I handled inquires that required extensive research, coordination with other departments and accurately documented information. Received positive feedback from members, agents and management regarding work performance. Highlights Exceptional communication skills Filing and data archiving Creative problem solver Professional phone etiquette MS Windows proficient Customer service-oriented Quick learner Flexible Proficient in cash management Works well under pressure Credit card processing Appointment setting Advanced clerical knowledge High level of accuracy Strong account analysis skills MS Office expert Self-sufficient Committed to maintaining data integrity Excellent time management skills Independent worker Detail-oriented Computer proficient Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert CES System Claims Experience SEIN SEIU FIPS PIRS Aclaims Ebill Call Center Experience Customer Service Advocate II October 2014 to March 2015 Company Name － City , State I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers in a call center setting. I handled inquires that required extensive research, coordination with other departments and accurately documented information. I worked using the CES system along with Aclaims, Ebill, PIRS, FIPS , SEIU, RMIM, RMIH, and INFP's. I received positive feedback from members, agents and management regarding my work performance. Customer Service Representatives November 1998 to September 2014 Company Name － City , State Responsible for entering all payments for the office every day. The money amount was a high as $25,000 some days. Answered an average of 200 call per day by addressing customer inquiries, solving problems and providing information about their utility service. Greeted customers entering the office and addressed their needs with billing, payment or setting up their utility accounts. Entered time sheet information for all employees at our local office and scheduled meetings for manager. Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements. Responsible for all statistical information required on a monthly basis by our corporate headquarters. Responsible for entering all information pertaining to inventory of equipment, scheduling any transfer or pick up of equipment. Handled all invoices and payment to vendors for the local office. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Set up and explained utility accounts to new customers. Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem. Responsible during emergency weather or hazards to be on site at work to help with customer needs. Described products to customers and accurately explained details about the programs that were offered. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Participated in physical inventory counts every quarter. Education High School Diploma : Education. I Coastal Carolina University － City , State , US High School Diploma: Coastal Carolina University - Conway, SC I attended Coastal Carolina University with a major in Education. I left one semester before finishing my degree due to family obligations. My last three semesters I earned 4.0 each semester. My GPA was 3.6 when I left school. Skills Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU ","
    CUSTOMER SERVICE ADVOCATE II
    Summary

    Qualified Lead Customer Service Representative with 16 + years in fast-paced customer service utility office environment and Affordable Care Reform. Personable and professional under pressure. At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager. I handled everything from time sheets for the entire office to payments made by our customers. For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers. I handled inquires that required extensive research, coordination with other departments and accurately documented information. Received positive feedback from members, agents and management regarding work performance.

    Highlights
    • Exceptional communication skills
    • Filing and data archiving
    • Creative problem solver
    • Professional phone etiquette
    • MS Windows proficient
    • Customer service-oriented
    • Quick learner
    • Flexible
    • Proficient in cash management
    • Works well under pressure
    • Credit card processing
    • Appointment setting
    • Advanced clerical knowledge
    • High level of accuracy
    • Strong account analysis skills
    • MS Office expert Self-sufficient
    • Committed to maintaining data integrity
    • Excellent time management skills
    • Independent worker Detail-oriented
    • Computer proficient
    • Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert
    • CES System
    • Claims Experience
    • SEIN
    • SEIU
    • FIPS
    • PIRS
    • Aclaims
    • Ebill
    • Call Center
    Experience
    Customer Service Advocate II
    October 2014 to March 2015     Company Name － City , State

    I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers in a call center setting. I handled inquires that required extensive research, coordination with other departments and accurately documented information. I worked using the CES system along with Aclaims, Ebill, PIRS, FIPS , SEIU, RMIM, RMIH, and INFP's. I received positive feedback from members, agents and management regarding my work performance.

    Customer Service Representatives
    November 1998 to September 2014     Company Name － City , State

    Responsible for entering all payments for the office every day. The money amount was a high as $25,000 some days. Answered an average of 200 call per day by addressing customer inquiries, solving problems and providing information about their utility service. Greeted customers entering the office and addressed their needs with billing, payment or setting up their utility accounts. Entered time sheet information for all employees at our local office and scheduled meetings for manager. Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements. Responsible for all statistical information required on a monthly basis by our corporate headquarters. Responsible for entering all information pertaining to inventory of equipment, scheduling any transfer or pick up of equipment. Handled all invoices and payment to vendors for the local office. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Set up and explained utility accounts to new customers. Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem. Responsible during emergency weather or hazards to be on site at work to help with customer needs. Described products to customers and accurately explained details about the programs that were offered. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Participated in physical inventory counts every quarter.
    Education
    High School Diploma : Education. I Coastal Carolina University － City , State , US

    High School Diploma: Coastal Carolina University - Conway, SC I attended Coastal Carolina University with a major in Education. I left one semester before finishing my degree due to family obligations. My last three semesters I earned 4.0 each semester. My GPA was 3.6 when I left school.


    Skills

    Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU

    " 74191424,ADVOCATE,"Active Listening, Time Management, Service Orientation, Critical Thinking, Reading Comprehension, Systems Analysis, Instructing, Judgment and Decision Making, Strong Work Ethic, Adaptability, Professionalism, Honesty and Integrity, Willingness To Learn","Master of Education in Leadership and Learning, Jacksonville University, Bachelor of Science in Sociology, Jacksonville University","Child Advocate Manager, Data Processor, Seasonal Activities Coordinator, Assistant Manager, Professional International Athlete, Rental Agent"," CHILD ADVOCATE MANAGER Summary To apply creative problem solving and management skills with a growing company. To manage people and interface with customers while using my skill in the best possible way to achieve organizational goals. Highlights Active Listening Time Management Service Orientation Critical Thinking Reading Comprehension Systems Analysis Instructing Judgment and Decision Making Accomplishments Established and executed marketing ideas for internal customers. This program resulted in consistent service, higher levels of service, and improved relationships with other events.  Developed forms and procedures designed to streamline administrative programs. Selected to participate as the lead coach on task force that instructed various grades between 2nd and 5th grade. Also guided a combined classroom of 9th and 12th graders to educate on sports and life skills. Experience 01/2015 to Current Child Advocate Manager Company Name － City , State Evaluate personal characteristics and home conditions of foster home or adoption applicants Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty. Maintain case history records and prepare reports. Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required. Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements. Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided. Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.    10/2014 to 01/2015 Data Processor Company Name － City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 06/2014 to 10/2014 Seasonal Activities Coordinator Company Name － City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Manage the daily operations of recreational facilities. Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary. Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies. Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation. 05/2012 to 05/2014 Assistant Manager Company Name － City , State Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours. Plan, organize, and conduct practice sessions. Explain and enforce safety rules and regulations. Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance. Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results. 09/2011 to 04/2012 Professional International Athlete Company Name － City , State Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance. Maintain equipment used in a particular sport. Attend scheduled practice or training sessions. Maintain optimum physical fitness levels by training regularly, following nutrition plans, or consulting with health professionals. Participate in athletic events or competitive sports, according to established rules and regulations. 04/2011 to 09/2011 Rental Agent Company Name － City , State Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. Compute charges for merchandise or services and receive payments. Answer telephones to provide information and receive orders. Provide information about rental items, such as availability, operation, or description. Rent items, arrange for provision of services to customers, and accept returns. Education 2014 Master of Education in Leadership and Learning Jacksonville University － City , State 2011 Bachelor of Science : Sociology Jacksonville University － City , State Alpha Kappa Delta International Sociology Honor Society Member 2011 Graduated Cum Laude Honors in Sociology 3.7 2006 High School Diploma : General Robert E. Lee High School － City , State Skills Strong Work Ethnic Adaptability Professionalism Honesty and Integrity Willingness To Learn Volunteer Experience American Cancer Society Hubbard House Potter's House Christian Fellowship Church Refugee Wolfson Children's Hospital ","
    CHILD ADVOCATE MANAGER
    Summary
    To apply creative problem solving and management skills with a growing company. To manage people and interface with customers while using my skill in the best possible way to achieve organizational goals.
    Highlights
    • Active Listening
    • Time Management
    • Service Orientation
    • Critical Thinking
    • Reading Comprehension
    • Systems Analysis
    • Instructing
    • Judgment and Decision Making
    Accomplishments
    • Established and executed marketing ideas for internal customers. This program resulted in consistent service, higher levels of service, and improved relationships with other events. 
    • Developed forms and procedures designed to streamline administrative programs.
    • Selected to participate as the lead coach on task force that instructed various grades between 2nd and 5th grade. Also guided a combined classroom of 9th and 12th graders to educate on sports and life skills.
    Experience
    01/2015 to Current
    Child Advocate Manager Company Name － City , State
    • Evaluate personal characteristics and home conditions of foster home or adoption applicants Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty.
    • Maintain case history records and prepare reports.
    • Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.
    • Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.
    • Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.
    • Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.   
    10/2014 to 01/2015
    Data Processor Company Name － City , State
    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
    06/2014 to 10/2014
    Seasonal Activities Coordinator Company Name － City , State
    • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
    • Manage the daily operations of recreational facilities.
    • Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.
    • Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.
    • Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
    05/2012 to 05/2014
    Assistant Manager Company Name － City , State
    • Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours.
    • Plan, organize, and conduct practice sessions.
    • Explain and enforce safety rules and regulations.
    • Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.
    • Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.
    09/2011 to 04/2012
    Professional International Athlete Company Name － City , State
    • Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance.
    • Maintain equipment used in a particular sport.
    • Attend scheduled practice or training sessions.
    • Maintain optimum physical fitness levels by training regularly, following nutrition plans, or consulting with health professionals.
    • Participate in athletic events or competitive sports, according to established rules and regulations.
    04/2011 to 09/2011
    Rental Agent Company Name － City , State
    • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
    • Compute charges for merchandise or services and receive payments.
    • Answer telephones to provide information and receive orders.
    • Provide information about rental items, such as availability, operation, or description.
    • Rent items, arrange for provision of services to customers, and accept returns.
    Education
    2014
    Master of Education in Leadership and Learning Jacksonville University － City , State
    2011
    Bachelor of Science : Sociology Jacksonville University － City , State
    • Alpha Kappa Delta International Sociology
    • Honor Society Member
    • 2011 Graduated Cum Laude Honors in Sociology 3.7
    2006
    High School Diploma : General Robert E. Lee High School － City , State
    Skills
    • Strong Work Ethnic
    • Adaptability
    • Professionalism
    • Honesty and Integrity
    • Willingness To Learn
    Volunteer Experience
    • American Cancer Society
    • Hubbard House
    • Potter's House Christian Fellowship Church Refugee
    • Wolfson Children's Hospital
    " 10186968,ADVOCATE,"scheduling appointments, AS 400, budgets, call center, Customer service, financial, funds, Labor Relations, Leadership, Sales","Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment - Greenville College","Child Family Advocate, Customer Services Team Lead, Customer Service/Banking, Administrative Assistant, Call Center/Phone Representative/Collector"," CHILD FAMILY ADVOCATE Professional Profile Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child. Qualifications Attentive listener Sensitive Family maintenance Detail-oriented Excellent interpersonal skills Team player Staff development Relevant Experience Served many program participants who went on to earn high school diplomas or GEDs. Increased office organization by developing more efficient filing system and customer database protocols. Led support groups to help parents regain and improve their parent-child bond. Experience Child Family Advocate August 2013 to Current Company Name － City , State Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety. Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Directed all protective placement, case management, parent education and family reunification activities. Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information. Customer Services Team Lead October 2010 to March 2013 Company Name － City , State Surpassed revenue goals in four consecutive quarters. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Customer Service/Banking November 2007 to March 2009 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Opened new customer accounts, including checking, savings and lines of credit. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Administrative Assistant August 2007 to November 2007 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Call Center/Phone Representative/Collector August 2005 to November 2007 Company Name － City , State Computed accurate sales prices for purchase transactions. Eliminated outdated records by sending the records to be scanned. Identified and resolved system and account issues. Verified and logged in deadlines forresponding to daily inquiries. Education l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment l Continuing education in Human Services Greenville College l Desktop publishing workshop － City , State Skills scheduling appointments AS 400, budgets call center Customer service financial, funds Labor Relations Leadership Sales ","
    CHILD FAMILY ADVOCATE
    Professional Profile

    Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child.

    Qualifications
    • Attentive listener
    • Sensitive
    • Family maintenance
    • Detail-oriented
    • Excellent interpersonal skills
    • Team player
    • Staff development
    Relevant Experience

    Served many program participants who went on to earn high school diplomas or GEDs.

    Increased office organization by developing more efficient filing system and customer database protocols.

    Led support groups to help parents regain and improve their parent-child bond.

    Experience
    Child Family Advocate
    August 2013 to Current     Company Name － City , State
    • Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety.
    • Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs.
    • Maintained daily records of children's individual activities, behaviors, meals and naps.
    • Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
    • Established a safe play environment for the children.
    • Supervised children on field trips to local parks, fire stations and zoos.
    • Directed all protective placement, case management, parent education and family reunification activities.
    • Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information.
    Customer Services Team Lead
    October 2010 to March 2013     Company Name － City , State
    • Surpassed revenue goals in four consecutive quarters.
    • Created training manuals targeted at resolving even the most difficult customer issues.
    • Developed, implemented and monitored programs to maximize customer satisfaction.
    • Interviewed, hired and trained new quality customer service representatives.
    • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
    Customer Service/Banking
    November 2007 to March 2009     Company Name － City , State
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
    • Opened new customer accounts, including checking, savings and lines of credit.
    • Examined checks for identification and endorsement.
    • Processed treasury, tax and loan payments.
    Administrative Assistant
    August 2007 to November 2007     Company Name － City , State
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    • Dispersed incoming mail to correct recipients throughout the office.
    • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
    • Received and distributed faxes and mail in a timely manner.
    Call Center/Phone Representative/Collector
    August 2005 to November 2007     Company Name － City , State
    • Computed accurate sales prices for purchase transactions.
    • Eliminated outdated records by sending the records to be scanned.
    • Identified and resolved system and account issues.
    • Verified and logged in deadlines forresponding to daily inquiries.
    Education
    l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment l Continuing education in Human Services Greenville College l Desktop publishing workshop － City , State
    Skills
    • scheduling appointments
    • AS 400, budgets
    • call center
    • Customer service
    • financial, funds
    • Labor Relations
    • Leadership
    • Sales
    " 20400279,ADVOCATE,"Superb sales professional, Store planning and design, Strong communication skills, Detail-oriented, Personnel training and development, Time management, Proficient in MS Office, Strong organizational skills, Active listening skills, Seasoned in conflict resolution, Telephone inquiries specialist","William Penn Vo-tech, General-Business Communications, High School Diploma, Morgan State University, General-Business Communications","Customer Service Advocate, Sales Manager, Sales Manager, Data Entry operator, Loan Servicing Representative"," CUSTOMER SERVICE ADVOCATE Professional Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.Energetic and reliable Retail Sales manager skilled in high-end merchandise environments. Core Qualifications Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development. Time management Proficient in MS Office Strong organizational skills Active listening skills Seasoned in conflict resolution Telephone inquiries specialist Experience Customer Service Advocate March 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries. Sales Manager October 1995 to February 2014 Company Name - City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in negotiations and time management. Determined staff promotions and demotions and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Researched current and past business performance using on-line systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store management. Sales Manager October 1989 to July 1995 Company Name - City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively communicated and coordinated execution of the plano-gram with store management. Data Entry operator September 1985 to June 1989 Company Name - City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into. cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted. positive customer and associate relations through courtesy, service and professional appearance. Loan Servicing Representative August 1984 to August 1985 Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability. Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail outlet. Promoted to Call Center lead within 6 months of employment. Education High School Diploma : General-Business Communications , 1983 William Penn Vo-tech Harrisburg - State , USA General-Business Communications Morgan State University - City , State , USA Skills Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful and active listener, customer satisfaction training, excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales. Detail-oriented, merchandising seminars in fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters and memos. Personnel training on policies and processes, Time management involving scheduling and payroll . Professional and friendly. ","
    CUSTOMER SERVICE ADVOCATE
    Professional Summary

    Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.Energetic and reliable Retail Sales manager skilled in high-end merchandise environments.

    Core Qualifications

    Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development. Time management Proficient in MS Office
    • Strong organizational skills
    • Active listening skills
    • Seasoned in conflict resolution
    • Telephone inquiries specialist
    Experience
    Customer Service Advocate
    March 2015 to Current     Company Name - City , State

    Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries.
    Sales Manager
    October 1995 to February 2014     Company Name - City , State
    • Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs.
    • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
    • Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    • Hired and trained all sales staff for new store location.
    • Trained in negotiations and time management.
    • Determined staff promotions and demotions and terminated employees when necessary.
    • Addressed and corrected sales staff communication issues in a tactful and effective manner.
    • Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
    • Worked closely with the district manager to formulate and build the store brand.
    • Helped determine movement/placement of incoming merchandise.
    • Designed displays to make the store experience interactive and engaging.
    • Displayed the appropriate signage for products and sales promotions.
    • Arranged items in favorable positions and areas of the store for optimal sales.
    • Established and maintained proper high traffic displays, resulting in increased sales.
    • Conducted staff meetings with sales personnel to introduce new merchandise.
    • Researched current and past business performance using on-line systems and available reports.
    • Effectively communicated and coordinated execution of the plano-gram with store management.
    Sales Manager
    October 1989 to July 1995     Company Name - City , State
    • Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments.
    • Answered customers' questions and addressed problems and complaints in person and via phone.
    • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
    • Maintained friendly and professional customer interactions.
    • Trained new employees on company customer service policies and service level standards.
    • Managed sales staff of 6 members.
    • Delivered excellent customer service by greeting and assisting each customer.
    • Contributed to merchandising ideas at team sale meetings.
    • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
    • Determined staff promotions and demotions, and terminated employees when necessary.
    • Designed displays to make the store experience interactive and engaging.
    • Displayed the appropriate signage for products and sales promotions.
    • Effectively communicated and coordinated execution of the plano-gram with store management.
    Data Entry operator
    September 1985 to June 1989     Company Name - City , State
    • Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into.
    • cumulative payroll document.Verified that information in the computer system was up-to-date and accurate.
    • Promoted.
    • positive customer and associate relations through courtesy, service and professional appearance.
    Loan Servicing Representative
    August 1984 to August 1985     Company Name - City , State
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability.
    Accomplishments
    • Awarded annual merit increases during the first 15 years of employment.
    • Consistently exceeded daily sales targets with an average of 5000+ in sales each day.
    • Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month.
    • Successfully managed $1.4 million in merchandise per day.
    • Fulfilled all supervisory duties when Store Manager was on vacation.
    • Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas.
    • Routinely helped as many as 20 customers each day in a high-volume retail outlet.
    • Promoted to Call Center lead within 6 months of employment.
    Education
    High School Diploma : General-Business Communications , 1983 William Penn Vo-tech Harrisburg - State , USA General-Business Communications
    Morgan State University - City , State , USA
    Skills

    Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful and active listener, customer satisfaction training, excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales. Detail-oriented, merchandising seminars in fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters and memos. Personnel training on policies and processes, Time management involving scheduling and payroll . Professional and friendly.

    " 23427369,ADVOCATE,"Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding","University of Phoenix, Health Care Administration, Bachelor of Science, Belmont University, Psychology, High School Diploma","Customer Service Advocate, Customer Service Representative, Surgery Scheduler, Office Assistant III, Clerk III"," CUSTOMER SERVICE ADVOCATE Summary Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance. Highlights Results-oriented Maintains strict confidentiality Meticulous attention to detail Excellent communication skills Team player with positive attitude Strong work ethics Experience Customer Service Advocate May 2014 to Current Company Name － City , State Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers Explain Medicare Part B claim denials and how to correct claim for payment. Provide reference and resource material to providers and conduct research into some denials Verify and confirm beneficiary eligibility in Medicare Part A and B. Strictly followed all federal and state guidelines for release of information. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Customer Service Representative September 2013 to May 2014 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Explaining current Medicare D drug plan to members Taking medication refill orders Researching plan design copay structures and formulary change Providing pleasant, accurate customer service Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates. Surgery Scheduler March 1999 to June 2013 Company Name － City , State Efficiently performed insurance verification and pre-certification and pre-authorization functions. Sending redetermination to insurance both private and government for surgical procedures Coordinate surgery schedule with patient, physician and operating room and p rovide patients with detailed information regarding dates, time scheduled and necessary Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians. Contact patient to remind of post-operative instructions, as directed by physicians. Working knowing in Star Panel, Epic Hyperspace, and other systems Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician. Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance. Responds to written and telephone inquiries from carriers regarding surgeries Perform clerical duties to support physicians and the surgery scheduling function regarding patient and surgery information Office Assistant III February 1996 to March 1999 Company Name － City , State Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries. Recorded and filed patient data and medical records Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system Performed various administrative duties, including data entry and document preparation. Eliminated outdated records on annual basis by sending the records to be scanned Assisting medical students, doctors, nurses and secretaries archival retrieval Pick up, sort and distribute mail for clinic. Clerk III January 1995 to February 1996 Company Name － City , State Developed and created a more effective filing system to accelerate paperwork processing. Printing daily schedules, pull medical records for clinic. Verified that information in the computer system was up-to-date and accurate for appointments and surgery. Dispersed incoming mail to correct recipients throughout the office. Education Bachelor of Science : Health Care Administration with Concentration in Management , 1991 University of Phoenix － City , State Health Care Administration ,still in progress will graduate June 2016 High School Diploma : Psychology , 1990 Belmont University － City , State Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology Minor in Sociology Algebra I & II Stratford High School － City , State Studies included Algebra I &II and Trigonometry, Geometry and French I &II H Accomplishments Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000. Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs. Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008. Skills Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding ","
    CUSTOMER SERVICE ADVOCATE
    Summary

    Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance.

    Highlights
    • Results-oriented
    • Maintains strict confidentiality
    • Meticulous attention to detail
    • Excellent communication skills
    • Team player with positive attitude
    • Strong work ethics
    Experience
    Customer Service Advocate
    May 2014 to Current     Company Name － City , State
    • Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers
    • Explain Medicare Part B claim denials and how to correct claim for payment.
    • Provide reference and resource material to providers and conduct research into some denials
    • Verify and confirm beneficiary eligibility in Medicare Part A and B.
    • Strictly followed all federal and state guidelines for release of information.
    • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
    Customer Service Representative
    September 2013 to May 2014     Company Name － City , State
    • Addressed customer service inquiries in a timely and accurate fashion.
    • Explaining current Medicare D drug plan to members
    • Taking medication refill orders
    • Researching plan design copay structures and formulary change
    • Providing pleasant, accurate customer service
    • Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates.
    Surgery Scheduler
    March 1999 to June 2013     Company Name － City , State
    • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
    • Sending redetermination to insurance both private and government for surgical procedures
    • Coordinate surgery schedule with patient, physician and operating room and p rovide patients with detailed information regarding dates, time scheduled and necessary
    • Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians.
    • Contact patient to remind of post-operative instructions, as directed by physicians.
    • Working knowing in Star Panel, Epic Hyperspace, and other systems
    • Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician.
    • Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance.
    • Responds to written and telephone inquiries from carriers regarding surgeries
    • Perform clerical duties to support physicians and the surgery scheduling function regarding patient and surgery information
    Office Assistant III
    February 1996 to March 1999     Company Name － City , State
    • Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries.
    • Recorded and filed patient data and medical records
    • Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system
    • Performed various administrative duties, including data entry and document preparation.
    • Eliminated outdated records on annual basis by sending the records to be scanned
    • Assisting medical students, doctors, nurses and secretaries archival retrieval
    • Pick up, sort and distribute mail for clinic.
    Clerk III
    January 1995 to February 1996     Company Name － City , State
    • Developed and created a more effective filing system to accelerate paperwork processing.
    • Printing daily schedules, pull medical records for clinic.
    • Verified that information in the computer system was up-to-date and accurate for appointments and surgery.
    • Dispersed incoming mail to correct recipients throughout the office.
    Education
    Bachelor of Science : Health Care Administration with Concentration in Management , 1991 University of Phoenix － City , State

    Health Care Administration ,still in progress will graduate June 2016
    High School Diploma : Psychology , 1990 Belmont University － City , State

    Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology Minor in Sociology

    Algebra I & II Stratford High School － City , State

    Studies included Algebra I &II and Trigonometry, Geometry and French I &II H
    Accomplishments
    • Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000.
    • Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs.
    • Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008.
    Skills

    Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding

    " 95714702,ADVOCATE,"Troubleshooting proficiency, Microsoft Office expert, Strong ActiveX troubleshooting skills, DHCP/DNS Ethernet and Firewall proficient, MS Office proficiency, Accomplished with mobile devices, Proficient in AVG, Printers, PC Security systems, Patient and diligent, Exceptional telephone etiquette, administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video","Bachelor of Science: Business Administration Computer Information Systems, May 2013, North Carolina Central University, Master of Science Administration of Justice: Law Enforcement Organizations, March 2016, University of Phoenix, Associate of Applied Science: Computer Network Systems, December 2009, ITT Technical Institute","QUALITY ASSURANCE ADVOCATE, SIGNATURE HOME ADVISOR, RETAIL SALES CONSULTANT, LEASING CONSULTANT, INTERN STUDENT, HUMAN RESOURCE ASSISTANT, HUMAN RESOURCE MANAGER"," QUALITY ASSURANCE ADVOCATE Summary I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality. Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week. Sincerely, Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals Highlights Troubleshooting proficiency Microsoft Office expert Strong ActiveX troubleshooting skills DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Accomplished with mobile devices Proficient in AVG, Printers, PC Security systems Patient and diligent Exceptional telephone etiquette Experience QUALITY ASSURANCE ADVOCATE August 2014 to Current Company Name － City , State Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.). SIGNATURE HOME ADVISOR May 2013 to August 2014 Company Name － City , State Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation. Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority. Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services. Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools. RETAIL SALES CONSULTANT April 2012 to April 2013 Company Name － City , State Time 30 hrs/week. Sold all products and services offered by the Company. Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. LEASING CONSULTANT July 2011 to April 2012 Company Name － City , State Time 30 hrs/week. Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income. Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series. Assisted with preparing leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms. INTERN STUDENT September 2010 to May 2011 Company Name － City , State Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers. HUMAN RESOURCE ASSISTANT May 2008 to December 2009 Company Name － City , State Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents. HUMAN RESOURCE MANAGER November 2002 to July 2007 Company Name － City , State Time 40hrs/week Completed five years with the U.S. Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S. Military in general Supervised employees In/out processing, over 10,000 employee records, customer service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis. Education Bachelor of Science : Business Administration Computer Information Systems , May 2013 North Carolina Central University － City , State Business Administration Computer Information Systems Master of Science Administration of Justice : Law Enforcement Organizations , March 2016 University of Phoenix － City , State Law Enforcement Organizations Associate of Applied Science : Computer Network Systems , December 2009 ITT Technical Institute － City , State Computer Network Systems Interests ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC Skills administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video Additional Information ACTIVITIES ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC ","
    QUALITY ASSURANCE ADVOCATE
    Summary
    I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality. Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week. Sincerely, Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals
    Highlights
    • Troubleshooting proficiency
    • Microsoft Office expert
    • Strong ActiveX troubleshooting skills
    • DHCP/DNS Ethernet and Firewall proficient
    • MS Office proficiency
    • Accomplished with mobile devices
    • Proficient in AVG, Printers, PC Security systems
    • Patient and diligent
    • Exceptional telephone etiquette
    Experience
    QUALITY ASSURANCE ADVOCATE
    August 2014 to Current     Company Name － City , State
    • Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.).
    SIGNATURE HOME ADVISOR
    May 2013 to August 2014     Company Name － City , State
    • Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation.
    • Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority.
    • Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services.
    • Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools.
    RETAIL SALES CONSULTANT
    April 2012 to April 2013     Company Name － City , State
    • Time 30 hrs/week.
    • Sold all products and services offered by the Company.
    • Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
    • Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.
    LEASING CONSULTANT
    July 2011 to April 2012     Company Name － City , State
    • Time 30 hrs/week.
    • Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income.
    • Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series.
    • Assisted with preparing leasing paperwork (i.e.
    • applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms.
    INTERN STUDENT
    September 2010 to May 2011     Company Name － City , State
    • Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers.
    HUMAN RESOURCE ASSISTANT
    May 2008 to December 2009     Company Name － City , State
    • Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents.
    HUMAN RESOURCE MANAGER
    November 2002 to July 2007     Company Name － City , State
    • Time 40hrs/week Completed five years with the U.S.
    • Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S.
    • Military in general Supervised employees In/out processing, over 10,000 employee records, customer service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis.
    Education
    Bachelor of Science : Business Administration Computer Information Systems , May 2013 North Carolina Central University － City , State Business Administration Computer Information Systems
    Master of Science Administration of Justice : Law Enforcement Organizations , March 2016 University of Phoenix － City , State Law Enforcement Organizations
    Associate of Applied Science : Computer Network Systems , December 2009 ITT Technical Institute － City , State Computer Network Systems
    Interests
    ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC
    Skills
    administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video
    Additional Information
    • ACTIVITIES ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter of Phi Beta Lambda, INC
    " 18997135,ADVOCATE,"Analysis, Accounts Payable/Payroll, Microsoft Office, Written and Verbal Communications, Detail Oriented, Multi Tasking, Organization/Prioritizing, Data Entry, Strategic and financial planning, Process implementation, Staff leadership and development, Financial planning, Account reconciliations, Customer relations, Word, PowerPoint, Access, Excel, Facebook, Twitter, Conferences, Clients, Meetings, Business Presentations, Progress, Quality, Strategy",Indiana University Bloomington: Bachelor of Science in Public Financial Management; Mathematics,"Court Appointed Special Advocate, Cashier, Event Planner, Manager Assistant"," COURT APPOINTED SPECIAL ADVOCATE Summary Financial professional who is a self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results. Computer proficient. Areas of expertise include: Analysis Accounts Payable/Payroll Microsoft Office Written and Verbal Communications Detail Oriented Multi Tasking Organization/Prioritizing Data Entry Highlights Strategic and financial planning expert Process implementation Staff leadership and development Strength in financial planning Account reconciliations Customer relations Word PowerPoint Access Excel Microsoft Office Facebook Twitter Accomplishments Provided suggestions and helped to develop a formal plan for the reconstruction of a local Bloomington restaurant. Experience Company Name January 2015 to Current Court Appointed Special Advocate City , State Reviewed documents and records, interviewed the children, family members and professionals in their lives. Provided written reports at court hearings. Advocated for the child's best interests and provided testimony when necessary. Helped the child understand the court proceedings. Ensured that the children and their family are receiving appropriate services and advocated for those that are not immediately available. Bring concerns about the child's health, education, mental health, etc. to the appropriate professionals. Monitored case plans and court orders, Checked to see that plans are being followed and mandated review hearings are being held. Updated the court on developments with agencies and family members. Ensured that appropriate motions are filed on behalf of the child so the court knows about any changes in the child's situation. Company Name May 2014 to August 2014 Cashier City , State Computed and recorded totals of transactions. Issued receipts, refunds, credits, or change due to customers. Resolved customer complaints. Calculated total payments received during a time period, and reconciled this with total sales. Answered customers' questions, and provided information on procedures or policies. Compiled and maintained non-monetary reports and records. Kept periodic balance sheets of amounts and numbers of transactions. Company Name January 2010 to May 2012 Event Planner City , State Collaborated with diverse faculties and students to prepare annually parties, and organize holiday travel, and athletic game. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Assigned diverse talented team member different missions and gave feedback on work process to the manager. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Company Name August 2008 to October 2009 Manager Assistant City , State Facilitated and planned all conferences, meetings and presentations for the manager. Assigned team members to different projects to improve the quality of public areas. Communicated with local residents on mission of the committee and provided these comments to the manager in order to improve neighborhood strategy. Designed questionnaire to collect feedback from our clients and developed a plan to solve the issue. Tracked progress of committee members and reported to the manager. Attended weekly trainings provided by the committee. Researched market trends and surveys and used information to stimulate business and revenue growth. Education Indiana University Bloomington May 2016 Bachelor of Science : Public Financial Management; Mathematics City , State , U.S GPA: GPA: 3.28/4.00 International Business and Economics coursework Work History Company Name January 2015 to Current Court Appointed Special Advocate City , State Company Name May 2014 to August 2014 Cashier City , State Company Name January 2010 to May 2012 Event Planner City , State Company Name August 2008 to October 2009 Manager Assistant City , State Interests Experienced Decorator, 8 years painting learning experiences Information Technology Reading Music Movie Swimming Yoga Languages Fluent in English and Chinese. Skills Chinese, Conferences, Clients, English, Meetings, Access, Excel, Microsoft Office, PowerPoint, Word, Business Presentations, Progress, Quality, Strategy ","
    COURT APPOINTED SPECIAL ADVOCATE
    Summary

    Financial professional who is a self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results. Computer proficient. Areas of expertise include:

    • Analysis
    • Accounts Payable/Payroll
    • Microsoft Office
    • Written and Verbal Communications
    • Detail Oriented
    • Multi Tasking
    • Organization/Prioritizing
    • Data Entry

    Highlights
    • Strategic and financial planning expert
    • Process implementation
    • Staff leadership and development
    • Strength in financial planning
    • Account reconciliations
    • Customer relations
    • Word
    • PowerPoint
    • Access
    • Excel
    • Microsoft Office
    • Facebook
    • Twitter
    Accomplishments

    Provided suggestions and helped to develop a formal plan for the reconstruction of a local Bloomington restaurant.

    Experience
    Company Name January 2015 to Current Court Appointed Special Advocate
    City , State
    • Reviewed documents and records, interviewed the children, family members and professionals in their lives.
    • Provided written reports at court hearings.
    • Advocated for the child's best interests and provided testimony when necessary.
    • Helped the child understand the court proceedings.
    • Ensured that the children and their family are receiving appropriate services and advocated for those that are not immediately available.
    • Bring concerns about the child's health, education, mental health, etc. to the appropriate professionals.
    • Monitored case plans and court orders, Checked to see that plans are being followed and mandated review hearings are being held.
    • Updated the court on developments with agencies and family members. Ensured that appropriate motions are filed on behalf of the child so the court knows about any changes in the child's situation.
    Company Name May 2014 to August 2014 Cashier
    City , State
    • Computed and recorded totals of transactions.
    • Issued receipts, refunds, credits, or change due to customers.
    • Resolved customer complaints.
    • Calculated total payments received during a time period, and reconciled this with total sales.
    • Answered customers' questions, and provided information on procedures or policies.
    • Compiled and maintained non-monetary reports and records.
    • Kept periodic balance sheets of amounts and numbers of transactions.
    Company Name January 2010 to May 2012 Event Planner
    City , State
    • Collaborated with diverse faculties and students to prepare annually parties, and organize holiday travel, and athletic game.
    • Created executive analysis reports highlighting business issues, potential risks and profit opportunities.
    • Assigned diverse talented team member different missions and gave feedback on work process to the manager.
    • Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.
    Company Name August 2008 to October 2009 Manager Assistant
    City , State
    • Facilitated and planned all conferences, meetings and presentations for the manager.
    • Assigned team members to different projects to improve the quality of public areas.
    • Communicated with local residents on mission of the committee and provided these comments to the manager in order to improve neighborhood strategy.
    • Designed questionnaire to collect feedback from our clients and developed a plan to solve the issue.
    • Tracked progress of committee members and reported to the manager.
    • Attended weekly trainings provided by the committee.
    • Researched market trends and surveys and used information to stimulate business and revenue growth.
    Education
    Indiana University Bloomington May 2016 Bachelor of Science : Public Financial Management; Mathematics City , State , U.S GPA: GPA: 3.28/4.00

    International Business and Economics coursework
    Work History
    Company Name January 2015 to Current Court Appointed Special Advocate
    City , State
    Company Name May 2014 to August 2014 Cashier
    City , State
    Company Name January 2010 to May 2012 Event Planner
    City , State
    Company Name August 2008 to October 2009 Manager Assistant
    City , State
    Interests

    Experienced Decorator, 8 years painting learning experiences

    Information Technology

    Reading

    Music

    Movie

    Swimming

    Yoga

    Languages

    Fluent in English and Chinese.

    Skills

    Chinese, Conferences, Clients, English, Meetings, Access, Excel, Microsoft Office, PowerPoint, Word, Business Presentations, Progress, Quality, Strategy

    " 11773767,ADVOCATE,"Licensed Property, Casualty, Life and Disability Insurance, Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training, Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages, Quality Assurance Programs, Problem Solving, De-Escalations, Employee Development, Work Force Management, Time Keeping, Vacation Scheduling, Attendance and Schedule Adherence, Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling, Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management, MS Office, Applied Epic, Vertafore Sagitta, BenefitPoint, CC Pulse, Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise, Finesse, Admin, Report Server, SalesForce Service Cloud, Data Analysis in Excel, Pivot Tables","Bachelor of Social Sciences, Law, Gender and Ethnicity, University of Washington","Benefit Advocate Supervisor, Customer Service Supervisor, Customer Service Lead"," BENEFIT ADVOCATE SUPERVISOR Summary Represent a reputable company as an Underwriter, proving my value by building and supporting a healthy and profitable book of business. Highlights Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington. Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training. Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages, Quality Assurance Programs, Form Letters and Newsletter Articles. Problem Solving, De-Escalations, Employee Development, Quality Assurance Work Force Management, Time Keeping, Vacation Scheduling, Attendance and Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination. Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling, Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management. Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse, Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more. Running reports, analyzing and organizing data in Excel using pivot tables. Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre, MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP. Experience Benefit Advocate Supervisor May 2014 to Current Company Name － City , State Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects. Assist Consultants and Client HR with advanced needs, sensitive and escalated issues. Provide guidance and assistance on insurance questions, client relations, carrier issues, guidelines, technical support and more. Coordinate daily operations, manage schedule and attendance adherence. Coach and train advocates on systems, benefits, carrier guidelines and soft skills. Conduct regular quality assurance, one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Perform the work of Benefit Advocate during peak periods and take call escalations. Implement new systems and improve processes to create efficiencies. Customer Service Supervisor November 2011 to May 2014 Company Name － City , State Coach and provide guidance to 14 Licensed Property & Casualty Customer Service Agents Coordinate daily operations, manage schedule and attendance adherence. Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support. Conduct regular one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Provide guidance and assistance on Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support and more. Act as Hiring Manager, seeking talent, organizing interviews and making hiring decisions. Side by Side and remote monitoring for quality, performance and adherence purposes. Perform the work of customer service agent during peak periods and take call escalations. Create and represent the department on special projects/initiatives. Customer Service Lead September 2005 to October 2011 Company Name － City , State Assist department supervisors with the coaching, training and mentoring of Customer. Service Agents. Monitor department productivity, take escalated calls, answer questions. and provide assistance to co-workers. Take 40+ calls per day, assisting insured's and. agents with policy billing and servicing needs. Take on projects as needed. Education Bachelor of Social Sciences : 2009 University of Washington Law, Gender and Ethnicity The National Alliance for Insurance Education and Research Current Certified Insurance Councilor - Agency Management, Life & Health, Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation. Skills account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles ","
    BENEFIT ADVOCATE SUPERVISOR
    Summary
    Represent a reputable company as an Underwriter, proving my value by building and supporting a healthy and profitable book of business.
    Highlights
    • Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington.
    • Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training.
    • Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages,
    • Quality Assurance Programs, Form Letters and Newsletter Articles.
    • Problem Solving, De-Escalations, Employee Development, Quality Assurance
    • Work Force Management, Time Keeping, Vacation Scheduling, Attendance and
    • Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination.
    • Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling,
    • Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management.
    • Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse,
    • Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more.
    • Running reports, analyzing and organizing data in Excel using pivot tables.
    • Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre,
    • MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP.
    Experience
    Benefit Advocate Supervisor
    May 2014 to Current     Company Name － City , State
    • Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects.
    • Assist Consultants and Client HR with advanced needs, sensitive and escalated issues.
    • Provide guidance and assistance on insurance questions, client relations, carrier issues, guidelines, technical support and more.
    • Coordinate daily operations, manage schedule and attendance adherence.
    • Coach and train advocates on systems, benefits, carrier guidelines and soft skills.
    • Conduct regular quality assurance, one-on-one's, performance reviews and team meetings.
    • Monitor department service levels to ensure that quality customer service is maintained.
    • Perform the work of Benefit Advocate during peak periods and take call escalations.
    • Implement new systems and improve processes to create efficiencies.
    Customer Service Supervisor
    November 2011 to May 2014     Company Name － City , State
    • Coach and provide guidance to 14 Licensed Property & Casualty Customer Service Agents Coordinate daily operations, manage schedule and attendance adherence.
    • Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support.
    • Conduct regular one-on-one's, performance reviews and team meetings.
    • Monitor department service levels to ensure that quality customer service is maintained.
    • Provide guidance and assistance on Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support and more.
    • Act as Hiring Manager, seeking talent, organizing interviews and making hiring decisions.
    • Side by Side and remote monitoring for quality, performance and adherence purposes.
    • Perform the work of customer service agent during peak periods and take call escalations.
    • Create and represent the department on special projects/initiatives.
    Customer Service Lead
    September 2005 to October 2011     Company Name － City , State
    • Assist department supervisors with the coaching, training and mentoring of Customer.
    • Service Agents.
    • Monitor department productivity, take escalated calls, answer questions.
    • and provide assistance to co-workers.
    • Take 40+ calls per day, assisting insured's and.
    • agents with policy billing and servicing needs.
    • Take on projects as needed.
    Education
    Bachelor of Social Sciences : 2009 University of Washington Law, Gender and Ethnicity The National Alliance for Insurance Education and Research Current Certified Insurance Councilor - Agency Management, Life & Health, Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation.
    Skills
    account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles
    " 78538268,ADVOCATE,"Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Customer Service, Database, HIPAA, Maintenance, Training Programs, Budget, Truck Driving, Food Distribution",University of Houston Clear Lake - Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education,"Community Relations Advocate Supervisor, Program Director, Case Manager, Recruiter and Case Manager"," COMMUNITY RELATIONS ADVOCATE SUPERVISOR Summary To be afforded the opportunity to apply my advanced administrative, problem solving, organizational and sales abilities towards achieving continuous, improved business performance for a growing/stable organization. Professional Accomplishments/ Skills & Attributes: Developed and implemented the St. Philips' College Truck Driving Program. Successfully implemented introductory class for prospective adoptive parents, which increased applicants by 80%. Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications. Lead fundraising for local schools, churches and other local non-profit organizations. Possess strong interpersonal relations, written and verbal communication skills. Interacts easily with people of diverse backgrounds, cultures, and socio-economic backgrounds. Exceptional organizational and time management skills. Ability to work well within a team, manages multiple tasks, identify and resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet. Experience 10/2012 - Current Company Name － City , State Community Relations Advocate Supervisor Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Initiated beneficial partnerships with local municipalities and non-profit organization to support company growth organizations (City of Houston, Solid Waste Management Department and City of Santa Fe) Coordinated with marketing team for various events in researching and generating referrals 08/2000 - 10/2012 Company Name － City , State Program Director Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. Utilized strong communication and public relations skills for existing and potential clients Organized and executed the recruitment of prospective students for various training programs Managed all aspects of the enrollment process including interviewing, advising, tours, orientation, and processing paperwork Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Administered department operations; duties including training, database maintenance and customer service Generated accurate weekly reports or client status and followed up in a timely manner. Acknowledged for consistently meeting trial date deadlines. Supervised a team of 20-30 team members Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released. Created and executed recruiting campaigns for prospective adoptive parents Developed partnerships to support organizational growth for board of directors, prospective adoptive parents, government local and state agencies, business owners, churches and non-profit organizations Determined eligibility, oversaw and tracked application process; responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty 06/2000 - 09/2002 Company Name － City , State Case Manager Served as liaison for sponsoring school, St Philips College and International Truck Driving Program Implemented program procedures, interviewing process and organized operations Spearheaded recruitment of prospective students and potential employers Identified contacts and resources for student supportive services (tuition assistance, job placement, etc.) 03/1996 - 06/2000 Company Name － City , State Recruiter and Case Manager Responsible for recruiting, interviewing, and determining eligibility for economically disadvantaged youth for summer work programs Partnered with local nonprofit organizations, county, city and state agencies for youth to market employment opportunities Documented case management services in accordance to JTPA requirements Education University of Houston Clear Lake － City , State , US Bachelor : Interdisciplinary Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University of Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children Certifications HIPAA Professional Affiliations Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications Skills Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network ","
    COMMUNITY RELATIONS ADVOCATE SUPERVISOR
    Summary
    To be afforded the opportunity to apply my advanced administrative, problem solving, organizational and sales abilities towards achieving continuous, improved business performance for a growing/stable organization. Professional Accomplishments/ Skills & Attributes: Developed and implemented the St. Philips' College Truck Driving Program. Successfully implemented introductory class for prospective adoptive parents, which increased applicants by 80%. Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications. Lead fundraising for local schools, churches and other local non-profit organizations. Possess strong interpersonal relations, written and verbal communication skills. Interacts easily with people of diverse backgrounds, cultures, and socio-economic backgrounds. Exceptional organizational and time management skills. Ability to work well within a team, manages multiple tasks, identify and resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet.
    Experience
    10/2012 - Current
    Company Name － City , State Community Relations Advocate Supervisor
    • Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations
    • Initiated beneficial partnerships with local municipalities and non-profit organization to support company growth organizations (City of Houston, Solid Waste Management Department and City of Santa Fe)
    • Coordinated with marketing team for various events in researching and generating referrals
    08/2000 - 10/2012
    Company Name － City , State Program Director
    • Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights.
    • Utilized strong communication and public relations skills for existing and potential clients
    • Organized and executed the recruitment of prospective students for various training programs
    • Managed all aspects of the enrollment process including interviewing, advising, tours, orientation, and processing paperwork
    • Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations
    • Administered department operations; duties including training, database maintenance and customer service
    • Generated accurate weekly reports or client status and followed up in a timely manner.
    • Acknowledged for consistently meeting trial date deadlines.
    • Supervised a team of 20-30 team members
    • Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released.
    • Created and executed recruiting campaigns for prospective adoptive parents
    • Developed partnerships to support organizational growth for board of directors, prospective adoptive parents, government local and state agencies, business owners, churches and non-profit organizations
    • Determined eligibility, oversaw and tracked application process; responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty
    06/2000 - 09/2002
    Company Name － City , State Case Manager
    • Served as liaison for sponsoring school, St Philips College and International Truck Driving Program
    • Implemented program procedures, interviewing process and organized operations
    • Spearheaded recruitment of prospective students and potential employers
    • Identified contacts and resources for student supportive services (tuition assistance, job placement, etc.)
    03/1996 - 06/2000
    Company Name － City , State Recruiter and Case Manager
    • Responsible for recruiting, interviewing, and determining eligibility for economically disadvantaged youth for summer work programs
    • Partnered with local nonprofit organizations, county, city and state agencies for youth to market employment opportunities
    • Documented case management services in accordance to JTPA requirements
    Education
    University of Houston Clear Lake － City , State , US Bachelor : Interdisciplinary Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University of Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children
    Certifications
    HIPAA
    Professional Affiliations
    Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications
    Skills
    Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network
    " 13909762,ADVOCATE,"Bilingual English/Spanish, Data Entry, Microsoft Word, Excel, PowerPoint, Organizational skills, Telephone experience, Customer Service, Cash handling, Sales, Inventory, Pricing, Billing, Scheduling, Client Relations, Receptionist, Retail Sales, Medical Coding","Maric College, Medical Coding and Billing Certificate, C. Crawford Senior High School, High School Diploma, San Diego Job Corps, Office Business Certificate, South Western College, Child Development","Client Relations Advocate, Respite Care Provider, Customer Service"," CLIENT RELATIONS ADVOCATE Career Overview Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures. Core Strengths Responsible Bilingual English/Spanish written and spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance   Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss. Work Experience October 2009 to March 2015 Company Name City , State Client Relations Advocate Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. April 2005 to February 2011 Company Name City , State Respite Care Provider Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. May 2000 to October 2006 Company Name City , State Customer Service Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions. Educational Background Maric College City , State , US Certificate : Medical Coding and Billing Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City , State , US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego , CA San Diego Job Corps City , State , US Certificate : Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City , State , US Child Development South Western College Chula Vista, CA Certifications Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written and Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding ","
    CLIENT RELATIONS ADVOCATE
    Career Overview

    Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures.

    Core Strengths

    Responsible Bilingual English/Spanish written and spoken

    Data Entry Microsoft Word, Excel, Power Point, IUX

    Type 47 Words Per Minute

    10-Key Calculator

    Strong organizational skills

    Telephone Experience
    • Punctual
    • Hard Worker
    • Good Listener
    • Follows Directions
    • Team Player
    • Energetic work attitude
    Accomplishments

    Customer Assistance  

    • Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed.

    Customer Service  

    • Researched, calmed and rapidly resolved client conflicts to prevent loss.

    Work Experience
    October 2009
    to
    March 2015
    Company Name City , State Client Relations Advocate

    Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars.
    April 2005
    to
    February 2011
    Company Name City , State Respite Care Provider

    Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.

    May 2000
    to
    October 2006
    Company Name City , State Customer Service

    Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions.
    Educational Background
    Maric College City , State , US Certificate : Medical Coding and Billing

    Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College)
    C. Crawford Senior High School City , State , US High School Diploma

    High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego , CA
    San Diego Job Corps City , State , US Certificate : Office Business

    Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA
    South Western College City , State , US Child Development

    South Western College Chula Vista, CA
    Certifications

    Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma

    Languages

    Bilingual English/Spanish written and Spoken

    Skills

    Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding

    " 20604208,ADVOCATE,"Excellent communication, Computer skills, Copying, Counseling, Data entry, Documentation, Faxing, Filing, Financial planning, Goal setting, Leadership, Microsoft Office (Outlook, Power Point, Word, and Excel), Networking, Organizational skills, Presentations, Problem solving, Public speaking","Houston Community College, Psychology, Forest Brook High School, High School Diploma, Hampton University, Business Administration","Case Manager/Outreach Advocate, Texas Works Advisor 1, Call Center Representative"," CASE MANAGER/OUTREACH ADVOCATE Summary Adaptable and friendly Case Worker and team player with comprehensive background in crisis intervention utilizing motivational interviewing techniques. Highlights Microsoft Office, Word, Excel, Outlook, Data Entry and Power Point. Ability to interact with a diverse population with a compassionate demeanor.Excellent interpersonal skills Strong communicator Culturally-sensitive Self-starter Skilled multi-tasker Fast learner Detail-oriented Accomplishments Spearheaded cell phone collection program for survivors. Received Employee of the Month on multiple occasions. Experience Case Manager/Outreach Advocate June 2008 to October 2014 Company Name － City , State Caseworker/Outreach Advocate Use Microsoft Word in culmination with Excel to create monthly board reports Responsible for entering daily client data in the Integrated Tracking System Maintaining client files Responsible for maintaining client confidentiality Answer hotline calls Charged with maintaining and ordering all office supplies Used Xerox and fax machine Prepare presentations for outreach events Spearheaded cell phone collection program for survivors Assisted up to 15 survivors of domestic violence and sexual assault per week with setting and achieving goals that lead to recovery and self sufficiency by identifying victim needs and connecting clients to agency services Monitor client's progress with specialized agency service providers (e.g. housing specialist and employment specialist) to ensure client is meeting goals and to help minimize any potential barriers to success Conduct approximately a dozen monthly home visits to identify changing needs and assess progress. Provide clients with support, crisis intervention, advocacy, information and additional service coordination, such as transportation and dispatching Serve as the 24 hour on-call responder for one week a month multiple times a year to provide crisis intervention and personal accompaniment for sexual assault survivors Speak publicly to the Fort Bend County community and schools at least ten times annually regarding domestic violence, sexual assault, and how to create healthy relationships Selected to collect and review all caseworker monthly client status reports Coordinate and monitor specialized service providers (e.g. housing specialist, employment specialist, follow up position, etc.) to ensure client is meeting social service goals Provide crisis intervention assistance and uses motivational interviewing technique. Provide accompaniment as needed. Conduct casework with residents to include goal setting regarding recovery, access to mainstream benefits, education, job training, employment, personal financial planning, and other services necessary. Oversee client transportation needs. Coordinate programs for women including, but not limited to, support groups, employment and self-improvement. Be knowledgeable of community resources. Complete accurate documentation and maintenance of client files. Serve as an advocate on behalf of residents. Complete Client Service Plan Act as child advocate (includes having knowledge of child development, parenting skills, and dynamics of family relationships; sensitivity to the needs of children; ability to respond in a constructive, supportive manner to the parent and child clients in crisis; ability to plan and implement activities for children; knowledge of the local network of children's services) Act as legal advocate (includes having a working knowledge of Texas laws pertaining to family violence/sexual assault, as well as the justice systems; response to family violence/sexual assault; be familiar with legal services, resources, and procedures available to victims in each county where services are provided; assist clients in safety planning and re-evaluation of the safety plan as part of an individual service plan; identify legal rights and options as part of individual service plans) Complete a minimum of once weekly contact to facilitate client's goal setting and safety planning. Participate in agency fundraisers, community awareness and speaking activities. Provide victim information to clients, including referrals to the victim assistance/advocacy staff as appropriate. Demonstrate leadership, communication, and problem solving skills in a manner which encourages and empowers residents to seek remedies for positive change. Texas Works Advisor 1 August 2005 to May 2008 Company Name － City , State Texas Works Advisor I Determined and re-evaluated eligibility for Food Stamps, Medicaid and TANF. Interviewed approximately 30 clients daily, accurately documented the information gathered, and verified case data to determine benefits Explained program benefits and requirements to new and re-certified clients Reviewed eligibility of clients for ongoing services. Promoted self-sufficiency to clients and potential clients through coaching, peer counseling, and assessment of client records. Prepared and coordinated mail, faxes and express packages, as well as maintaining neat client files via filing and photocopying. Interviewed and assessed [Number] new clients each week.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Referred clients to outside social service providers to address psychiatric and personal issues.Pursued ongoing education and training opportunities to further develop professional skills.Built positive rapport with law enforcement officers, court officials and community service agencies.Referred clients to other mental health resources in the community for further services.Referred family members to outside support options to help them cope during times of increased stress.Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs. Call Center Representative June 2002 to October 2002 Company Name － City , State Answered multi-line phones and routed calls to the appropriate center. Scheduled appointments andassisted clients with problem solving. Helped to maintain an efficient office by assisting with copying and faxing. Education No Degree : Psychology , May1992 Houston Community College － City , State , USA High School Diploma : June 1990 Forest Brook High School － City , State , USA No Degree : Business Administration , January 2012 Hampton University － City , State , USA Additional Information AWARDS AND HONORS Awarded Employee of the Month at the Fort Bend County Women's Center in the year of 2008, 2009, 2010, 2011 Skills Excellent communication, computer skills, copying, counseling, data entry, documentation, faxing, filing, financial planning, goal setting, leadership, Microsoft Office (Outlook, Power Point, Word, and Excel), networking, organizational skills, presentations, problem solving, problem solving skills, and public speaking. ","
    CASE MANAGER/OUTREACH ADVOCATE
    Summary

    Adaptable and friendly Case Worker and team player with comprehensive background in crisis intervention utilizing motivational interviewing techniques.

    Highlights

    Microsoft Office, Word, Excel, Outlook, Data Entry and Power Point.
    • Ability to interact with a diverse population with a compassionate demeanor.Excellent interpersonal skills
    • Strong communicator
    • Culturally-sensitive
    • Self-starter
    • Skilled multi-tasker
    • Fast learner
    • Detail-oriented
    Accomplishments

    Spearheaded cell phone collection program for survivors.

    Received Employee of the Month on multiple occasions.

    Experience
    Case Manager/Outreach Advocate
    June 2008 to October 2014     Company Name － City , State
    • Caseworker/Outreach Advocate Use Microsoft Word in culmination with Excel to create monthly board reports Responsible for entering daily client data in the Integrated Tracking System Maintaining client files Responsible for maintaining client confidentiality Answer hotline calls Charged with maintaining and ordering all office supplies Used Xerox and fax machine Prepare presentations for outreach events Spearheaded cell phone collection program for survivors Assisted up to 15 survivors of domestic violence and sexual assault per week with setting and achieving goals that lead to recovery and self sufficiency by identifying victim needs and connecting clients to agency services Monitor client's progress with specialized agency service providers (e.g.
    • housing specialist and employment specialist) to ensure client is meeting goals and to help minimize any potential barriers to success Conduct approximately a dozen monthly home visits to identify changing needs and assess progress.
    • Provide clients with support, crisis intervention, advocacy, information and additional service coordination, such as transportation and dispatching Serve as the 24 hour on-call responder for one week a month multiple times a year to provide crisis intervention and personal accompaniment for sexual assault survivors Speak publicly to the Fort Bend County community and schools at least ten times annually regarding domestic violence, sexual assault, and how to create healthy relationships Selected to collect and review all caseworker monthly client status reports Coordinate and monitor specialized service providers (e.g.
    • housing specialist, employment specialist, follow up position, etc.) to ensure client is meeting social service goals Provide crisis intervention assistance and uses motivational interviewing technique.
    • Provide accompaniment as needed.
    • Conduct casework with residents to include goal setting regarding recovery, access to mainstream benefits, education, job training, employment, personal financial planning, and other services necessary.
    • Oversee client transportation needs.
    • Coordinate programs for women including, but not limited to, support groups, employment and self-improvement.
    • Be knowledgeable of community resources.
    • Complete accurate documentation and maintenance of client files.
    • Serve as an advocate on behalf of residents.
    • Complete Client Service Plan Act as child advocate (includes having knowledge of child development, parenting skills, and dynamics of family relationships; sensitivity to the needs of children; ability to respond in a constructive, supportive manner to the parent and child clients in crisis; ability to plan and implement activities for children; knowledge of the local network of children's services) Act as legal advocate (includes having a working knowledge of Texas laws pertaining to family violence/sexual assault, as well as the justice systems; response to family violence/sexual assault; be familiar with legal services, resources, and procedures available to victims in each county where services are provided; assist clients in safety planning and re-evaluation of the safety plan as part of an individual service plan; identify legal rights and options as part of individual service plans) Complete a minimum of once weekly contact to facilitate client's goal setting and safety planning.
    • Participate in agency fundraisers, community awareness and speaking activities.
    • Provide victim information to clients, including referrals to the victim assistance/advocacy staff as appropriate.
    • Demonstrate leadership, communication, and problem solving skills in a manner which encourages and empowers residents to seek remedies for positive change.
    Texas Works Advisor 1
    August 2005 to May 2008     Company Name － City , State
    • Texas Works Advisor I Determined and re-evaluated eligibility for Food Stamps, Medicaid and TANF.
    • Interviewed approximately 30 clients daily, accurately documented the information gathered, and verified case data to determine benefits Explained program benefits and requirements to new and re-certified clients Reviewed eligibility of clients for ongoing services.
    • Promoted self-sufficiency to clients and potential clients through coaching, peer counseling, and assessment of client records.
    • Prepared and coordinated mail, faxes and express packages, as well as maintaining neat client files via filing and photocopying.
    • Interviewed and assessed [Number] new clients each week.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Referred clients to outside social service providers to address psychiatric and personal issues.Pursued ongoing education and training opportunities to further develop professional skills.Built positive rapport with law enforcement officers, court officials and community service agencies.Referred clients to other mental health resources in the community for further services.Referred family members to outside support options to help them cope during times of increased stress.Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs.
    Call Center Representative
    June 2002 to October 2002     Company Name － City , State
    • Answered multi-line phones and routed calls to the appropriate center.
    • Scheduled appointments andassisted clients with problem solving.
    • Helped to maintain an efficient office by assisting with copying and faxing.
    Education
    No Degree : Psychology , May1992 Houston Community College － City , State , USA
    High School Diploma : June 1990 Forest Brook High School － City , State , USA
    No Degree : Business Administration , January 2012 Hampton University － City , State , USA
    Additional Information
    • AWARDS AND HONORS Awarded Employee of the Month at the Fort Bend County Women's Center in the year of 2008, 2009, 2010, 2011
    Skills

    Excellent communication, computer skills, copying, counseling, data entry, documentation, faxing, filing, financial planning, goal setting, leadership, Microsoft Office (Outlook, Power Point, Word, and Excel), networking, organizational skills, presentations, problem solving, problem solving skills, and public speaking.

    " 72652441,ADVOCATE,"Creative problem solver, MS Windows proficient, Exceptional communication skills, Trusted key holder, Strong client relations, Mediation capability, Strategic sales knowledge, Proficient in cash management, Quick learner, Floor set design expertise, Attention to detail, Excellent customer service","West Roxbury High School, High School Diploma","Customer Care Advocate, Customer Care Representative, Makeup Artist, Server/Waitress, Skincare Specialist, Beauty Advisor Manager"," CUSTOMER CARE ADVOCATE Experience Customer Care Advocate 04/2019 to Current Company Name – City , State Respond to phone calls and correspondence including but not limited too, appeals, corrected claims, timely filing, and claims projects. Responding to high call volumes of incoming calls and customer inquiries from current and prospective members, providers as well as internal and external business partners and seeing those calls to completion. Maintaining current knowledge of BMCHP and Wellsense Health Plan benefits, provider network development and contact issues, Mass and New Hampshire Medicaid regulations, as well as industry standards for claims adjudication and other party liability issues. Meeting performance goals established for the position in the areas of productivity, call quality and customer satisfaction. Adhere to HIPPA guidelines. Perform other duties when assigned Customer Care Representative 03/2017 to 04/2019 Company Name – City , State Resolving customer inquiries and problems through effective interaction with both internal and external staff‚ particularly in the areas of marketing‚ enrollment‚ provider relations‚ Customer Care Center and claims. Responding to a high volume of incoming calls and customer inquiries from current and prospective members‚ providers and both internal and external staff and utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and sees those calls through to completion. Utilizing appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems. Maintaining knowledge of the plan contracts and effectively interpreting information related to the plan's benefits. Employs strong interpersonal skills in order to handle difficult calls courteously and professionally. Document calls in accordance with departmental policies. Work with peers to solve problems and promotes teamwork. Makeup Artist 03/2013 to 07/2014 Company Name – City , State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Server/Waitress 08/2009 to 05/2014 Company Name – City , State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Skincare Specialist 07/2006 to 06/2009 Company Name – City , State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 to 05/2006 Company Name – City , State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Work History Server/Waitress 02/2009 to Current Company Name - City , State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Makeup Artist 03/2013 to 07/2014 Company Name - City , State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Skincare Specialist 07/2006 to 06/2009 Company Name - City , State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 to 05/2006 Company Name - City , State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Education High School Diploma West Roxbury High School - City , State Skills Creative problem solver MS Windows proficient EExceptional communication skills Trusted key holder SStrong client relations Mediation capability SStrategic sales knowledge Proficient in cash management QQuick learner Floor set design expertise, Attention to detail, cash management, closing, communication skills, Creative problem solver, clientele, client, clients, client relations, excellent customer service, focus, Mediation, MS Windows, promotion, purchasing, quality, Quick learner, selling, sales, seminars, set design, skin care, Strategic Professional Summary I am a motivated individual with exceptional customer service skills looking for professional growth. My experience in various settings have developed my understanding in working with a broad spectrum of customers. ","
    CUSTOMER CARE ADVOCATE
    Experience
    Customer Care Advocate 04/2019 to Current
    Company Name – City , State
    • Respond to phone calls and correspondence including but not limited too, appeals, corrected claims, timely filing, and claims projects.
    • Responding to high call volumes of incoming calls and customer inquiries from current and prospective members, providers as well as internal and external business partners and seeing those calls to completion.
    • Maintaining current knowledge of BMCHP and Wellsense Health Plan benefits, provider network development and contact issues, Mass and New Hampshire Medicaid regulations, as well as industry standards for claims adjudication and other party liability issues.
    • Meeting performance goals established for the position in the areas of productivity, call quality and customer satisfaction.
    • Adhere to HIPPA guidelines.
    • Perform other duties when assigned
    Customer Care Representative 03/2017 to 04/2019
    Company Name – City , State
    • Resolving customer inquiries and problems through effective interaction with both internal and external staff‚ particularly in the areas of marketing‚ enrollment‚ provider relations‚ Customer Care Center and claims.
    • Responding to a high volume of incoming calls and customer inquiries from current and prospective members‚ providers and both internal and external staff and utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and sees those calls through to completion.
    • Utilizing appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems.
    • Maintaining knowledge of the plan contracts and effectively interpreting information related to the plan's benefits.
    • Employs strong interpersonal skills in order to handle difficult calls courteously and professionally.
    • Document calls in accordance with departmental policies.
    • Work with peers to solve problems and promotes teamwork.
    Makeup Artist 03/2013 to 07/2014
    Company Name – City , State
    • Educated clients about products and performed full service makeup applications
    • Participated in focus days and promotional events to build client loyalty and to attract new clientele.
    • Achieved sales goals in accordance with productivity objectives.
    • Recorded clients purchasing information to communicate and ensure future business.
    Server/Waitress 08/2009 to 05/2014
    Company Name – City , State
    • Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials.
    • Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner.
    • Dedicated and meticulous - high level of accurateness and attention to detail.
    • Earned management trust by serving as key holder, responsibly opening and closing Establishment.
    Skincare Specialist 07/2006 to 06/2009
    Company Name – City , State
    • Developed and maintained quality relationships with clients through follow-up practices and event invitations.
    • Exceeded sales goals and expectations on various skin care brands by using up-selling
    • Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals.
    • Calculated a daily sales goal to help consultants stay on track.
    • Attended training and education courses to train peers in various skincare brands.
    Beauty Advisor Manager 03/2005 to 05/2006
    Company Name – City , State
    • Welcomed each guest while offering a superior customer experience.
    • Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions.
    • Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products.
    • Attend periodic vendor training seminars and achieve the highest level of product knowledge.
    Work History
    Server/Waitress 02/2009 to Current
    Company Name - City , State
    • Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials.
    • Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner.
    • Dedicated and meticulous - high level of accurateness and attention to detail.
    • Earned management trust by serving as key holder, responsibly opening and closing Establishment.
    Makeup Artist 03/2013 to 07/2014
    Company Name - City , State
    • Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele.
    • Achieved sales goals in accordance with productivity objectives.
    • Recorded clients purchasing information to communicate and ensure future business.
    Skincare Specialist 07/2006 to 06/2009
    Company Name - City , State
    • Developed and maintained quality relationships with clients through follow-up practices and event invitations.
    • Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals.
    • Calculated a daily sales goal to help consultants stay on track.
    • Attended training and education courses to train peers in various skincare brands.
    Beauty Advisor Manager 03/2005 to 05/2006
    Company Name - City , State
    • Welcomed each guest while offering a superior customer experience.
    • Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions.
    • Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products.
    • Attend periodic vendor training seminars and achieve the highest level of product knowledge.
    Education
    High School Diploma West Roxbury High School - City , State
    Skills
  • Creative problem solver MS Windows proficient
  • EExceptional communication skills Trusted key holder
  • SStrong client relations Mediation capability
  • SStrategic sales knowledge Proficient in cash management
  • QQuick learner Floor set design expertise,
  • Attention to detail, cash management, closing, communication skills, Creative problem solver, clientele, client, clients, client relations, excellent customer service, focus, Mediation, MS Windows, promotion, purchasing, quality, Quick learner, selling, sales, seminars, set design, skin care, Strategic
    • Professional Summary

    I am a motivated individual with exceptional customer service skills looking for professional growth. My experience in various settings have developed my understanding in working with a broad spectrum of customers.

    " 24754689,ADVOCATE,"Leadership, Sales, Writing, Communications, Customer Service, Training, Counseling, Client Support, Multitasking, Professional, Microsoft Office, basic, benefits, cash receipts, credit, client, staff training, financial, firing, hiring, inventory, materials, exchange, money, network, personnel, quality, Reconciling, teaching, telephone, workflow, written","Bachelor's Degree, Business Administration, Strayer University, MBA, Health Services Administration, Strayer University","Senior Customer Service Advocate, Shift Supervisor, Manager of Parts Sales, Sales Consultant, Recovery Specialist, Branch Manager, Sr Appeal & Complaints Analysts"," SENIOR CUSTOMER SERVICE ADVOCATE Professional Profile Over ten years of management and customers services skills in retail and call center environment. Expert computing and technology skills in multiple software applications. Qualifications Leadership Sales Writing Communications Customer Service Training Counseling Client Support Multitasking Professional Microsoft Office Relevant Experience Increased client engagement in all Active Health products and services sales by 98%. each quarter. Experience Senior Customer Service Advocate October 2010 to November 2016 Company Name － City , State Provides daily leadership to customer service staff. Identifies system and workflow improvements to enhance the team's efficiency. Handles telephone and written correspondence from varied sources. Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements. Documents and tracks all member contacts, events, and outcomes via appropriate systems. Accesses information from a variety of systems and references including contracting and network system. Shift Supervisor August 2009 to October 2010 Company Name － City , State Completed day to day operation of the store such as overseeing staff. Responded to customer inquiries and complaints. Directed and supervised employees engaged in sales, inventory-taking, Reconciling cash receipts, or in performing services for customers. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Assigned employees to specific duties. Manager of Parts Sales December 2008 to July 2010 Company Name － City , State Resolved customer complaints regarding services, products, or personnel. Monitored sales staff performance to ensure that goals are met. Conferred with company officials to develop methods and procedures to Increased sales, expand markets, and promote business. Determined replacement parts required, according to inspections of old parts, Examined returned parts for defects, and exchange defective parts or refunded money. Sales Consultant October 2007 to June 2009 Company Name － City , State •Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling. •Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client. •Counseled individuals and groups on basic rules of good nutrition, healthy eating habits and nutrition monitoring to improve their quality of life. •Developed curriculum and prepare manuals, visual aids, course outlines and other materials used in teaching. Recovery Specialist January 2007 to January 2008 Company Name － City , State Received payments and post amounts paid to customer accounts. Located and monitored overdue accounts, using computers and a variety of automated systems. Recorded information about financial status of customers and status of collection efforts. Located and notified customers of delinquent accounts by Advised customers of necessary actions and strategies for debt repayment. Skilled in persuading customers to pay amounts due on credit accounts, damaged claims, or non-payable checks, or to return merchandise. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Sr Appeal & Complaints Analysts November 2016 to Current Company Name － City , State Review, research and respond to complaints within the required time frame established by the better business bureau.Review, research and respond to regulatory complaints including CFPB, state attorney General office and other regulatory agencies. Ensure received complaints are documented and recorded on the appropriate spreadsheets. Provide weekly analyst identifying trends by type, state and client. Validate and verify complaints and answered in timely fashion with the appropriate responses. Identify high risk or problematic complaints and notify Compliance Management team. Complete call reviews, determine if any disciplinary action should be taken. Provide coordination for compliance and regulatory related projects. Effectively communicate levels of risk to specific departments. Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk. Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits. Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues.  Support the Director of Compliance, VP of Compliance and Chief Compliance Officer in their roles and daily task.  ​ ​ ​ Education Bachelor's Degree : Business Administration , May, 2013 Strayer University － City , State , USA MBA : Health Services Administration , 2016 Strayer University － City , State , United States Skills basic, benefits, cash receipts, counseling, credit, client, customer service, staff training, financial, firing, hiring, inventory, leadership, materials, exchange, money, network, personnel, quality, Reconciling, sales, teaching, telephone, workflow, written ","
    SENIOR CUSTOMER SERVICE ADVOCATE
    Professional Profile

    Over ten years of management and customers services skills in retail and call center environment. Expert computing and technology skills in multiple software applications.

    Qualifications
    • Leadership
    • Sales
    • Writing
    • Communications
    • Customer Service
    • Training
    • Counseling
    • Client Support
    • Multitasking
    • Professional
    • Microsoft Office
    Relevant Experience

    Increased client engagement in all Active Health products and services sales by 98%. each quarter.

    Experience
    Senior Customer Service Advocate
    October 2010 to November 2016     Company Name － City , State
    • Provides daily leadership to customer service staff.
    • Identifies system and workflow improvements to enhance the team's efficiency.
    • Handles telephone and written correspondence from varied sources.
    • Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements.
    • Documents and tracks all member contacts, events, and outcomes via appropriate systems.
    • Accesses information from a variety of systems and references including contracting and network system.
    Shift Supervisor
    August 2009 to October 2010     Company Name － City , State
    • Completed day to day operation of the store such as overseeing staff.
    • Responded to customer inquiries and complaints.
    • Directed and supervised employees engaged in sales, inventory-taking,
    • Reconciling cash receipts, or in performing services for customers.
    • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
    • Assigned employees to specific duties.
    Manager of Parts Sales
    December 2008 to July 2010     Company Name － City , State
    • Resolved customer complaints regarding services, products, or personnel.
    • Monitored sales staff performance to ensure that goals are met.
    • Conferred with company officials to develop methods and procedures to
    • Increased sales, expand markets, and promote business.
    • Determined replacement parts required, according to inspections of old parts,
    • Examined returned parts for defects, and exchange defective parts or refunded money.
    Sales Consultant
    October 2007 to June 2009     Company Name － City , State

    •Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling.

    •Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client.

    •Counseled individuals and groups on basic rules of good nutrition, healthy eating habits and nutrition monitoring to improve their quality of life.

    •Developed curriculum and prepare manuals, visual aids, course outlines and other materials used in teaching.
    Recovery Specialist
    January 2007 to January 2008     Company Name － City , State
    • Received payments and post amounts paid to customer accounts.
    • Located and monitored overdue accounts, using computers and a variety of automated systems.
    • Recorded information about financial status of customers and status of collection efforts.
    • Located and notified customers of delinquent accounts by
    • Advised customers of necessary actions and strategies for debt repayment.
    • Skilled in persuading customers to pay amounts due on credit accounts, damaged claims, or non-payable checks, or to return merchandise.
    Branch Manager
    January 2006 to January 2007     Company Name － City , State
    • Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules.
    • Established and maintain relationships with individuals and businesses.
    • Examined, evaluated, and processed loan applications.
    • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
    • Responded to all customer complaints and resolved any problems.
    • Ensured the highest level of customer service.
    Branch Manager
    January 2006 to January 2007     Company Name － City , State
    • Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules.
    • Established and maintain relationships with individuals and businesses.
    • Examined, evaluated, and processed loan applications.
    • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
    • Responded to all customer complaints and resolved any problems.
    • Ensured the highest level of customer service.
    Sr Appeal & Complaints Analysts
    November 2016 to Current     Company Name － City , State
    Review, research and respond to complaints within the required time frame established by the better business bureau.Review, research and respond to regulatory complaints including CFPB, state attorney General office and other regulatory agencies. Ensure received complaints are documented and recorded on the appropriate spreadsheets. Provide weekly analyst identifying trends by type, state and client. Validate and verify complaints and answered in timely fashion with the appropriate responses. Identify high risk or problematic complaints and notify Compliance Management team. Complete call reviews, determine if any disciplinary action should be taken. Provide coordination for compliance and regulatory related projects. Effectively communicate levels of risk to specific departments. Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk. Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits. Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues.  Support the Director of Compliance, VP of Compliance and Chief Compliance Officer in their roles and daily task. 
    ​
    ​
    ​
    Education
    Bachelor's Degree : Business Administration , May, 2013 Strayer University － City , State , USA
    MBA : Health Services Administration , 2016 Strayer University － City , State , United States
    Skills
    basic, benefits, cash receipts, counseling, credit, client, customer service, staff training, financial, firing, hiring, inventory, leadership, materials, exchange, money, network, personnel, quality, Reconciling, sales, teaching, telephone, workflow, written
    " 75057933,ADVOCATE,"Self-motivated, Team leadership, Strong verbal communication, Powerful negotiator, Conflict resolution, Extremely organized, Client assessment and analysis","MSW: Social Welfare, University of Milwaukee, BSW: Social Welfare, Concordia University Wisconsin","Family and Community Advocate, Substance Abuse Counselor, Case Manager, Lead Case Manager, Therapist, Psychotherapist"," FAMILY AND COMMUNITY ADVOCATE Professional Summary Affiliations Creative problem solver & computer literate Experience in Domestic Violence advocacy, conflict resolution, Trauma counseling & community referrals Excellent communication, organizational and information gathering skills Effective multicultural communication & interaction skills Ability to provide crisis services including suicide prevention Expertise in Counseling (including in-home) & group facilitation Expertise in developing, implementing & monitoring different projects and/or assignments Knowledge of techniques used for both Mental Health & Substance Abuse services/Cognitive Behaviorist Skills Self-motivated Team leadership Strong verbal communication Powerful negotiator Conflict resolution Extremely organized Client assessment and analysis Work History 03/2015 to 09/2017 Family and Community Advocate Company Name – City , State Completion of or update of applications leading to financial assistance toward home heating or cooling bills; as well as assistance towards rent or mortgage payments to at-risk low income, elderly and disabled households. Referrals to community resources as needed. Completion of applications for Home Weatherization program and agency Head Start Facilities. Compiled and monitored case files. Coordinator of VITA Tax program. Community Outreach 4x's yearly. Utilized technology solutions for data entry. Community Outreach resulted in 15% increase in financial assistance. 01/2009 to 01/2011 Substance Abuse Counselor Company Name – City , State Completed Psychosocial Assessments and Treatment Plans to determine the eligibility and provisional needs of persons suffering from Opiate Addiction. Monitored progress through weekly individual and group sessions, team staff meetings, and random Urine Surveillance. Completed authorization for T-19 reimbursements. Collaborated with on-site medical team for maximum services. Compiled and monitored case files. Provided community referrals as needed. Group leader. 01/2008 to 01/2009 Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans. Compiled and monitored case files. Utilized technology solutions to streamline data entry and report writing. Collaborated with in-house and community staff to maximize services. Provided community referrals as needed. Monitored daily living activities to assess quality of life status. Completed monthly stats. On clients seen and services rendered. On-site case management resulted in 45% reduction in crisis situations. 01/2004 to 01/2008 Lead Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans within the Prison setting to determine provisional needs for discharging inmates in the area of personal and family adjustments, finances, employment, food and clothing, housing, and physical and mental impairments. Developed and implemented program curriculum. Compiled and monitored case files and utilized technology solutions to streamline management tasks and report submission. Supervisor and trainer of Masters and Bachelor Interns. Provided employment services including resume writing, job leads, job retention. Case management resulted in 50% recidivism reduction in a 4 year project. Virgil Joiner - pg. 2. 01/2000 to 01/2004 Therapist Company Name – City , State Completed Psychosocial Assessment and Treatment Plans to determine diagnosis and provisional needs of clients with wide range. of Mental Health Disorders including AODA. Assisted clients in modifying negative attitudes and behaviors through weekly individual and group session and Urine Surveillance. Compiled and monitored case files. Provided in-home therapy. In-home services resulted in 60% increase in client retention. Observed and monitored client behavior and responses to treatment. 01/1998 to 01/2001 Psychotherapist Company Name – City , State Completed Psychosocial Assessments and Treatment Plans on clients diagnosed with a wide range of Mental Health Disorders. Directed clients in modifying attitudes and patterns of negative behavior through weekly individual sessions. Compiled and monitored case files. Completed authorizations for insurance reimbursement. Collaborated with Psychologist and Psychiatrist regarding diagnosis and medication monitoring. Conducted in-home services including crisis intervention. Provided community resources as needed. In-home services resulted in 35% increase in client retention. Observed and monitored client behavior and responses to treatment. Skills streamline, agency, Case management, Counselor, Counseling, crisis intervention, client, clients, data entry, diagnosis, financial, insurance, meetings, Mental Health, progress, Psychiatrist, quality, report writing, Supervisor, Tax, therapy, trainer, Trauma, Treatment Plans Education 1995 MSW : Social Welfare University of Milwaukee - City , State Advanced Opportunity Fellowship Award *UW Milwaukee Field Placement Advisory Brd. Member *African American Student Achievement Award *Association of Black Social Workers Book Fund Award 1993 BSW : Social Welfare Concordia University Wisconsin - City , State Member: Student Social Work Club AODA Counselor/Social Work Intern *WCS/Wings Correctional Program, Milwaukee, WI AODA Counselor/Social Work Intern (Women In Need of Greater Support) : VA Medical Center - City , State ","
    FAMILY AND COMMUNITY ADVOCATE
    Professional Summary
    Affiliations
    Creative problem solver & computer literate Experience in Domestic Violence advocacy, conflict resolution, Trauma counseling & community referrals Excellent communication, organizational and information gathering skills Effective multicultural communication & interaction skills Ability to provide crisis services including suicide prevention Expertise in Counseling (including in-home) & group facilitation Expertise in developing, implementing & monitoring different projects and/or assignments Knowledge of techniques used for both Mental Health & Substance Abuse services/Cognitive Behaviorist
    Skills
    • Self-motivated
    • Team leadership
    • Strong verbal communication
    • Powerful negotiator
    • Conflict resolution
    • Extremely organized
    • Client assessment and analysis
    Work History
    03/2015 to 09/2017
    Family and Community Advocate Company Name – City , State
    • Completion of or update of applications leading to financial assistance toward home heating or cooling bills; as well as assistance towards rent or mortgage payments to at-risk low income, elderly and disabled households.
    • Referrals to community resources as needed.
    • Completion of applications for Home Weatherization program and agency Head Start Facilities.
    • Compiled and monitored case files.
    • Coordinator of VITA Tax program.
    • Community Outreach 4x's yearly.
    • Utilized technology solutions for data entry.
    • Community Outreach resulted in 15% increase in financial assistance.
    01/2009 to 01/2011
    Substance Abuse Counselor Company Name – City , State
    • Completed Psychosocial Assessments and Treatment Plans to determine the eligibility and provisional needs of persons suffering from Opiate Addiction.
    • Monitored progress through weekly individual and group sessions, team staff meetings, and random Urine Surveillance.
    • Completed authorization for T-19 reimbursements.
    • Collaborated with on-site medical team for maximum services.
    • Compiled and monitored case files.
    • Provided community referrals as needed.
    • Group leader.
    01/2008 to 01/2009
    Case Manager Company Name – City , State
    • Completed Psychosocial Assessments and Treatment Plans.
    • Compiled and monitored case files.
    • Utilized technology solutions to streamline data entry and report writing.
    • Collaborated with in-house and community staff to maximize services.
    • Provided community referrals as needed.
    • Monitored daily living activities to assess quality of life status.
    • Completed monthly stats.
    • On clients seen and services rendered.
    • On-site case management resulted in 45% reduction in crisis situations.
    01/2004 to 01/2008
    Lead Case Manager Company Name – City , State
    • Completed Psychosocial Assessments and Treatment Plans within the Prison setting to determine provisional needs for discharging inmates in the area of personal and family adjustments, finances, employment, food and clothing, housing, and physical and mental impairments.
    • Developed and implemented program curriculum.
    • Compiled and monitored case files and utilized technology solutions to streamline management tasks and report submission.
    • Supervisor and trainer of Masters and Bachelor Interns.
    • Provided employment services including resume writing, job leads, job retention.
    • Case management resulted in 50% recidivism reduction in a 4 year project.
    • Virgil Joiner - pg.
    • 2.
    01/2000 to 01/2004
    Therapist Company Name – City , State
    • Completed Psychosocial Assessment and Treatment Plans to determine diagnosis and provisional needs of clients with wide range.
    • of Mental Health Disorders including AODA.
    • Assisted clients in modifying negative attitudes and behaviors through weekly individual and group session and Urine Surveillance.
    • Compiled and monitored case files.
    • Provided in-home therapy.
    • In-home services resulted in 60% increase in client retention.
    • Observed and monitored client behavior and responses to treatment.
    01/1998 to 01/2001
    Psychotherapist Company Name – City , State
    • Completed Psychosocial Assessments and Treatment Plans on clients diagnosed with a wide range of Mental Health Disorders.
    • Directed clients in modifying attitudes and patterns of negative behavior through weekly individual sessions.
    • Compiled and monitored case files.
    • Completed authorizations for insurance reimbursement.
    • Collaborated with Psychologist and Psychiatrist regarding diagnosis and medication monitoring.
    • Conducted in-home services including crisis intervention.
    • Provided community resources as needed.
    • In-home services resulted in 35% increase in client retention.
    • Observed and monitored client behavior and responses to treatment.
    Skills
    streamline, agency, Case management, Counselor, Counseling, crisis intervention, client, clients, data entry, diagnosis, financial, insurance, meetings, Mental Health, progress, Psychiatrist, quality, report writing, Supervisor, Tax, therapy, trainer, Trauma, Treatment Plans
    Education
    1995
    MSW : Social Welfare
    University of Milwaukee - City , State

    Advanced Opportunity Fellowship Award *UW Milwaukee Field Placement Advisory Brd. Member *African American Student Achievement Award *Association of Black Social Workers Book Fund Award
    1993
    BSW : Social Welfare
    Concordia University Wisconsin - City , State

    Member: Student Social Work Club
    AODA Counselor/Social Work Intern *WCS/Wings Correctional Program, Milwaukee, WI AODA Counselor/Social Work Intern (Women In Need of Greater Support) : VA Medical Center - City , State
    " 19063156,ADVOCATE,"account reconciliations, accounting, accounts payable, apollo, auditing, benefits, billing system, coach, com, credit, client, customer satisfaction, data entry, database, delivery, fashion, features, FTP, general ledger accounts, http, legal documents, managing, access, MS Excel, mail, MS Office, Word, MySQL, Owl, pick, pricing, processes, Express, reconciling, maintain records, research, shipping, troubleshooting, strong customer service orientation, problem solver, committed to team success, self-motivated, extremely organized, highly dependable, team leadership, quick learner, MS Windows proficient",Mesa Community College - GED,"Senior Member Service Advocate, Hosting Consultant, Designer Care Associate, Customer Care Advocate, International Certified Specialist, Customer Service Representative, Processing Associate, Accounts Payable Clerk"," SENIOR MEMBER SERVICE ADVOCATE SHANNA SCRUGGS Professional Summary Motivated customer service specialist with over 20 years  experience in a fast-paced, team-based environment high call volume environments. Skills account reconciliations, accounting, Accounts Payable, apollo, auditing, benefits, billing system, coach, com, Credit, client, customer satisfaction, data entry, database, delivery, fashion, features, FTP, General Ledger accounts, http, legal documents, Managing, Access, MS Excel, Mail, MS Office, Word, MySQL, Owl, pick, pricing, processes, Express, reconciling, maintain records, research, shipping, Troubleshooting Strong customer service orientation Problem solver Committed to team success MS Office Skills Self-motivated Extremely organized Highly dependable Team leadership Quick learner MS Windows proficient Work History Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Senior Member Service Advocate , 10/2015 to Current Company Name – City , State UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order. Reviewing rejected claims, processing coverage determinations for prescription coverage. Assisting pharmacies with rejected claims and overrides. Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries. I also assist in by doing side by sides to help other agents with their KPI's. I'am on a team of super users that will assist agents with their computer and system issues. Hosting Consultant , 01/2015 to 10/2015 Company Name – City , State  My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL  Hosting Consultant , 01/2015 to 10/2015 Company Name – City , State  My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL  Hosting Consultant , 01/2015 to 10/2015 Company Name – City , State Godaddy My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products. Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns. Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals. Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL  Designer Care Associate , 03/2014 to 01/2015 Company Name – City , State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Designer Care Associate , 03/2014 to 01/2015 Company Name – City , State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Designer Care Associate , 03/2014 to 01/2015 Company Name – City , State Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products. Customer Care Advocate , 08/2013 to 03/2014 Company Name – City , State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. Customer Care Advocate , 08/2013 to 03/2014 Company Name – City , State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. Customer Care Advocate , 08/2013 to 03/2014 Company Name – City , State Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages. International Certified Specialist , 07/2010 to 08/2013 Company Name – City , State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. International Certified Specialist , 07/2010 to 08/2013 Company Name – City , State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. International Certified Specialist , 07/2010 to 08/2013 Company Name – City , State My primary responsibility was to field a high volume of inbound call traffic and assess customer needs. Manage a variety of database and web-based programs to provide timely response to the customer. Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing. Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion. Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call. Customer Service Representative , 08/2008 to 07/2010 Company Name – City , State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Customer Service Representative , 08/2008 to 07/2010 Company Name – City , State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Customer Service Representative , 08/2008 to 07/2010 Company Name – City , State Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours. Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue. Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements. Access and update customer accounts in computer billing system. Review bills and explain fees and charges for service. Determine when service suspension and/or disconnect is appropriate and initiate accordingly. Also sell products, features and accessories. Processing Associate , 01/2008 to 04/2008 Company Name – City , State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Processing Associate , 01/2008 to 04/2008 Company Name – City , State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Processing Associate , 01/2008 to 04/2008 Company Name – City , State Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems. Review transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions. Accounts Payable Clerk , 11/2004 to 01/2008 Company Name – City , State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Accounts Payable Clerk , 11/2004 to 01/2008 Company Name – City , State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Accounts Payable Clerk , 11/2004 to 01/2008 Company Name – City , State Tempe Schools Credit My primary responsibility was maintaining and auditing. Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week. I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts. I am experienced with MS Office, mainly MS Excel and Word. Education GED apollo-resume.co : 1996 Mesa Community College - GED : 1996 Mesa Community College - City ","
    SENIOR MEMBER SERVICE ADVOCATE
    SHANNA SCRUGGS
    Professional Summary

    Motivated customer service specialist with over 20 years  experience in a fast-paced, team-based environment high call volume environments.

    Skills
    account reconciliations, accounting, Accounts Payable, apollo, auditing, benefits, billing system, coach, com, Credit, client, customer satisfaction, data entry, database, delivery, fashion, features, FTP, General Ledger accounts, http, legal documents, Managing, Access, MS Excel, Mail, MS Office, Word, MySQL, Owl, pick, pricing, processes, Express, reconciling, maintain records, research, shipping, Troubleshooting
    • Strong customer service orientation
    • Problem solver
    • Committed to team success
    • MS Office
    Skills
    • Self-motivated
    • Extremely organized
    • Highly dependable
    • Team leadership
    • Quick learner
    • MS Windows proficient
    Work History
    Senior Member Service Advocate , 10/2015 to Current
    Company Name – City , State
    • UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order.
    • Reviewing rejected claims, processing coverage determinations for prescription coverage.
    • Assisting pharmacies with rejected claims and overrides.
    • Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.
    • I also assist in by doing side by sides to help other agents with their KPI's.
    • I'am on a team of super users that will assist agents with their computer and system issues.
    Senior Member Service Advocate , 10/2015 to Current
    Company Name – City , State
    • UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order.
    • Reviewing rejected claims, processing coverage determinations for prescription coverage.
    • Assisting pharmacies with rejected claims and overrides.
    • Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.
    • I also assist in by doing side by sides to help other agents with their KPI's.
    • I'am on a team of super users that will assist agents with their computer and system issues.
    Senior Member Service Advocate , 10/2015 to Current
    Company Name – City , State
    • UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order.
    • Reviewing rejected claims, processing coverage determinations for prescription coverage.
    • Assisting pharmacies with rejected claims and overrides.
    • Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.
    • I also assist in by doing side by sides to help other agents with their KPI's.
    • I'am on a team of super users that will assist agents with their computer and system issues.
    Senior Member Service Advocate , 10/2015 to Current
    Company Name – City , State
    • UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order.
    • Reviewing rejected claims, processing coverage determinations for prescription coverage.
    • Assisting pharmacies with rejected claims and overrides.
    • Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.
    • I also assist in by doing side by sides to help other agents with their KPI's.
    • I'am on a team of super users that will assist agents with their computer and system issues.
    Hosting Consultant , 01/2015 to 10/2015
    Company Name – City , State
    •  My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products.
    • Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns.
    • Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals.
    • Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL 
    Hosting Consultant , 01/2015 to 10/2015
    Company Name – City , State
    •  My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products.
    • Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns.
    • Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals.
    • Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL 
    Hosting Consultant , 01/2015 to 10/2015
    Company Name – City , State
    • Godaddy My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products.
    • Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns.
    • Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals.
    • Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL 
    Designer Care Associate , 03/2014 to 01/2015
    Company Name – City , State
    • Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products.
    Designer Care Associate , 03/2014 to 01/2015
    Company Name – City , State
    • Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products.
    Designer Care Associate , 03/2014 to 01/2015
    Company Name – City , State
    • Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products.
    Customer Care Advocate , 08/2013 to 03/2014
    Company Name – City , State
    • Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages.
    Customer Care Advocate , 08/2013 to 03/2014
    Company Name – City , State
    • Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages.
    Customer Care Advocate , 08/2013 to 03/2014
    Company Name – City , State
    • Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages.
    International Certified Specialist , 07/2010 to 08/2013
    Company Name – City , State
    • My primary responsibility was to field a high volume of inbound call traffic and assess customer needs.
    • Manage a variety of database and web-based programs to provide timely response to the customer.
    • Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing.
    • Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion.
    • Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call.
    International Certified Specialist , 07/2010 to 08/2013
    Company Name – City , State
    • My primary responsibility was to field a high volume of inbound call traffic and assess customer needs.
    • Manage a variety of database and web-based programs to provide timely response to the customer.
    • Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing.
    • Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion.
    • Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call.
    International Certified Specialist , 07/2010 to 08/2013
    Company Name – City , State
    • My primary responsibility was to field a high volume of inbound call traffic and assess customer needs.
    • Manage a variety of database and web-based programs to provide timely response to the customer.
    • Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing.
    • Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion.
    • Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call.
    Customer Service Representative , 08/2008 to 07/2010
    Company Name – City , State
    • Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours.
    • Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue.
    • Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements.
    • Access and update customer accounts in computer billing system.
    • Review bills and explain fees and charges for service.
    • Determine when service suspension and/or disconnect is appropriate and initiate accordingly.
    • Also sell products, features and accessories.
    Customer Service Representative , 08/2008 to 07/2010
    Company Name – City , State
    • Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours.
    • Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue.
    • Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements.
    • Access and update customer accounts in computer billing system.
    • Review bills and explain fees and charges for service.
    • Determine when service suspension and/or disconnect is appropriate and initiate accordingly.
    • Also sell products, features and accessories.
    Customer Service Representative , 08/2008 to 07/2010
    Company Name – City , State
    • Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours.
    • Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue.
    • Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements.
    • Access and update customer accounts in computer billing system.
    • Review bills and explain fees and charges for service.
    • Determine when service suspension and/or disconnect is appropriate and initiate accordingly.
    • Also sell products, features and accessories.
    Processing Associate , 01/2008 to 04/2008
    Company Name – City , State
    • Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems.
    • Review transactions for accuracy, completeness and adherence to all internal and external regulations.
    • Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions.
    Processing Associate , 01/2008 to 04/2008
    Company Name – City , State
    • Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems.
    • Review transactions for accuracy, completeness and adherence to all internal and external regulations.
    • Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions.
    Processing Associate , 01/2008 to 04/2008
    Company Name – City , State
    • Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems.
    • Review transactions for accuracy, completeness and adherence to all internal and external regulations.
    • Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions.
    Accounts Payable Clerk , 11/2004 to 01/2008
    Company Name – City , State
    • Tempe Schools Credit My primary responsibility was maintaining and auditing.
    • Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week.
    • I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts.
    • I am experienced with MS Office, mainly MS Excel and Word.
    Accounts Payable Clerk , 11/2004 to 01/2008
    Company Name – City , State
    • Tempe Schools Credit My primary responsibility was maintaining and auditing.
    • Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week.
    • I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts.
    • I am experienced with MS Office, mainly MS Excel and Word.
    Accounts Payable Clerk , 11/2004 to 01/2008
    Company Name – City , State
    • Tempe Schools Credit My primary responsibility was maintaining and auditing.
    • Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week.
    • I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts.
    • I am experienced with MS Office, mainly MS Excel and Word.
    Education
    GED apollo-resume.co : 1996
    Mesa Community College -
    GED : 1996
    Mesa Community College - City
    " 91051945,ADVOCATE,"account management, Business Development, business operations, CISCO, International Business, logistics, Oracle, purchasing, Sales, spreadsheets, tax law, Budgeting and finance, Strong verbal communication, Conflict resolution, Client assessment and analysis, Microsoft Office, CRM","Houston Community College, Leadership, account management, business Project Management Certification (on-going), Universidad Autónoma de Nuevo León, Bachelor, International Business Management","Business Advocate Banker, Personal Banker Safe, Licensed Service Advisor, Licensed Service Advisor - Insurance Broker, Office Manager II, Office Manager, Buyer, Order processing agent"," BUSINESS ADVOCATE BANKER Cruz Navarro Cruz Navarro Professional Summary Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments. Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments. Skills account management, Business Development, business operations, CISCO, International Business, logistics, Oracle, purchasing, Sales, spreadsheets, tax law Skills Budgeting and finance Strong verbal communication Conflict resolution Client assessment and analysis Budgeting and finance Strong verbal communication Conflict resolution Client assessment and analysis Proficient level Microsoft Office  Oracle CRM Strong verbal communication Client assessment and analysis Conflict resolution Proficient level Microsoft Office  Oracle Strong verbal communication Client assessment and analysis Conflict resolution Proficient level Microsoft Office  Oracle Work History 07/2016 to Current Business Advocate Banker Company Name – City , State Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship with the bank and refer then to the appropriate business line when required. Company's advisor for the Small Business Development, provide financial wellness solutions for new and existing clients. Consultation of credit products and state regulations for business origination and ownership. Plan, develop and execute out of office visits and venues to small business owners to develop stronger relationships and increase profitability. Participate on a weekly basis on conference calls with the Small Business Segment leader and Wells Fargo at Work Program director for better understanding and direction. Create performance and efficiency report, direct morning huddles with team members to provide feedback of previous activities. Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with customers, etc. 07/2016 to Current Personal Banker Safe Company Name – City , State Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required. Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans.  Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners. Assist Wells Fargo international clients providing tailored recommendations suiting their needs.  Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability. Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc. Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue. Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions. 07/2016 to Current Personal Banker Safe Company Name – City , State Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required. Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans.  Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners. Assist Wells Fargo international clients providing tailored recommendations suiting their needs.  Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability. Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc. Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue. Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions. 12/2015 to 07/2016 Licensed Service Advisor Company Name – City , State Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage. Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement. Client outreach for retention, insurance review, renewal and leads for new business and high value account management. Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial. Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program.  Supported Chief Operating Officer with daily operational functions. 12/2015 to 07/2016 Licensed Service Advisor Company Name – City , State Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage. Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement. Client outreach for retention, insurance review, renewal and leads for new business and high value account management. Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial. Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program.  Supported Chief Operating Officer with daily operational functions. 12/2015 to 07/2016 Licensed Service Advisor - Insurance Broker Company Name – City , State Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage. Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement. Client outreach for retention, insurance review, renewal and leads for new business and high value account management. Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Wind and Hale, Auto and Commercial. Contact financial institutions for assistance with Escrow Accounts, payments, amendments and requirements. Assist to network events, develop partnership with Real Estate, Mortgage and other insurance companies. 02/2013 to 12/2015 Office Manager II Company Name – City , State Generate spreadsheets, reports and correspondence to use internally and externally. Perform monthly financial estimations to support financial transactions related to business activities. Match invoices to statements and purchase orders for optimum accuracy. Support calculating taxes of purchasing activities, acquired services and the deductions they might have. Revision of lawful permits and commercial invoices as result of transnational operations. Assist generating report of past Import and export transactions as requested by the Federal Government tax law enforcement. Gather necessary data to cross-reference and generate the required reports. Submit data entries as required by management into the company's system. Requisition of information (invoices, forms, permits, etc.) as requested by management. Organize and update the cloud data files required by Audit department. Record payments history, manage the cashbox when needed, deposit of checks or payments when requested. Generate reports of monthly operational expenses, revenue and break-even point when requested. Build rapport with the suppliers and manage the logistics process to ensure business operations. 02/2013 to 12/2015 Office Manager Company Name – City , State Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements. Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns. Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving. Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Match invoices to statements and purchase orders for optimum accuracy. Revision of lawful permits and commercial invoices as result of transnational operations. Record payments history, manage the cashbox when needed, deposit of checks or payments when requested. Build rapport with the suppliers and manage the logistics process to ensure business operations. Administered to CRM and company database, maintenance and updates. 02/2013 to 12/2015 Office Manager Company Name – City , State Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements. Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns. Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving. Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Match invoices to statements and purchase orders for optimum accuracy. Revision of lawful permits and commercial invoices as result of transnational operations. Record payments history, manage the cashbox when needed, deposit of checks or payments when requested. Build rapport with the suppliers and manage the logistics process to ensure business operations. Administered to CRM and company database, maintenance and updates. 07/2010 to 01/2013 Buyer Company Name – City , State Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision. Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required. Quote the inquired products and services and present at least three ideal options for business. Place requisition of products into the ERP & MRP  Discuss budget specifications with management when required and review reduction of costs options. Weekly phone conferences with management regarding financial or market updates. Facilitated a fast-paced and dynamic entrepreneurial environment. Served as executive staff liaison to several committees. Reconciled business and creative needs. Observed all laws, regulations and other applicable obligations. 07/2010 to 01/2013 Order processing agent Company Name – City , State Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision. Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required. Quote the inquired products and services and present at least three ideal options for business. Place requisition of products into the ERP & MRP  Discuss budget specifications with management when required and review reduction of costs options. Weekly phone conferences with management regarding financial or market updates. Facilitated a fast-paced and dynamic entrepreneurial environment. Served as executive staff liaison to several committees. Reconciled business and creative needs. Observed all laws, regulations and other applicable obligations. 07/2010 to 01/2013 Order processing agent Company Name – City , State In this position I was hired by Infosys LTD México but would work under CISCO SYSTEMS direction,. providing internal support to the San José, CA office and LATAM countries. Research requested product information, review supplier's location, reputation, prices, quality, efficiency for a well rounded decision. Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance when required. Quote the inquired products and services and present at least three ideal options for business. Place requisition of products into the ERP & MRP systems, usually working with CISCO systems and Oracle. Review performance indicators as monthly, quarterly and annually purchases. Discuss budget specifications with upper management when required and review reduction of costs options. Weekly phone conferences with Internal upper management regarding financial or market updates. Internal customer interaction with the Sales department. Weekly and monthly spreadsheets report of purchased materials costs. Education 2017 Houston Community College Leadership, account management, business Project Management Certification (on-going), development. : 2018 - On going Project Management Certification : Management Houston Community College - City , State 2012 Bachelor : International Business Management Universidad Autónoma de Nuevo León - City , State Emphasis in Business development and Management  2012 . Universidad Autonoma de Nuevo Leon Oracle, ERP and MRP systems, Salesforce.com, Bachelor's degree in International Business CRM (Customer Relationship Management). Administration, : . Proficient in Microsoft Office. : Affiliations Chair member of the Wells Fargo Latin Connection Houston Chapter ","
    BUSINESS ADVOCATE BANKER
    Cruz Navarro
    Cruz Navarro
    Professional Summary

    Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments.

    Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments.

    Skills
    account management, Business Development, business operations, CISCO, International Business, logistics, Oracle, purchasing, Sales, spreadsheets, tax law
    Skills


    • Budgeting and finance
    • Strong verbal communication
    • Conflict resolution
    • Client assessment and analysis


    • Budgeting and finance
    • Strong verbal communication
    • Conflict resolution
    • Client assessment and analysis

    Proficient level Microsoft Office 

    Oracle

    CRM

    Strong verbal communication

    Client assessment and analysis

    Conflict resolution

    Proficient level Microsoft Office 

    Oracle

    Strong verbal communication

    Client assessment and analysis

    Conflict resolution

    Proficient level Microsoft Office 

    Oracle
    Work History
    07/2016 to Current
    Business Advocate Banker Company Name – City , State
    • Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship with the bank and refer then to the appropriate business line when required.
    • Company's advisor for the Small Business Development, provide financial wellness solutions for new and existing clients.
    • Consultation of credit products and state regulations for business origination and ownership.
    • Plan, develop and execute out of office visits and venues to small business owners to develop stronger relationships and increase profitability.
    • Participate on a weekly basis on conference calls with the Small Business Segment leader and Wells Fargo at Work Program director for better understanding and direction.
    • Create performance and efficiency report, direct morning huddles with team members to provide feedback of previous activities.
    • Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with customers, etc.
    07/2016 to Current
    Personal Banker Safe Company Name – City , State
    • Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required.
    • Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans. 
    • Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners.
    • Assist Wells Fargo international clients providing tailored recommendations suiting their needs. 
    • Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability.
    • Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc.
    • Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue.
    • Advised clients on mortgage, educational and personal loans.
    • Maintained friendly and professional customer interactions.
    07/2016 to Current
    Personal Banker Safe Company Name – City , State
    • Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required.
    • Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans. 
    • Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners.
    • Assist Wells Fargo international clients providing tailored recommendations suiting their needs. 
    • Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability.
    • Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc.
    • Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue.
    • Advised clients on mortgage, educational and personal loans.
    • Maintained friendly and professional customer interactions.
    12/2015 to 07/2016
    Licensed Service Advisor Company Name – City , State
    • Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage.
    • Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement.
    • Client outreach for retention, insurance review, renewal and leads for new business and high value account management.
    • Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial.
    • Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program. 
    • Supported Chief Operating Officer with daily operational functions.
    12/2015 to 07/2016
    Licensed Service Advisor Company Name – City , State
    • Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage.
    • Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement.
    • Client outreach for retention, insurance review, renewal and leads for new business and high value account management.
    • Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial.
    • Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program. 
    • Supported Chief Operating Officer with daily operational functions.
    12/2015 to 07/2016
    Licensed Service Advisor - Insurance Broker Company Name – City , State
    • Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage.
    • Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement.
    • Client outreach for retention, insurance review, renewal and leads for new business and high value account management.
    • Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Wind and Hale, Auto and Commercial.
    • Contact financial institutions for assistance with Escrow Accounts, payments, amendments and requirements.
    • Assist to network events, develop partnership with Real Estate, Mortgage and other insurance companies.
    02/2013 to 12/2015
    Office Manager II Company Name – City , State
    • Generate spreadsheets, reports and correspondence to use internally and externally.
    • Perform monthly financial estimations to support financial transactions related to business activities.
    • Match invoices to statements and purchase orders for optimum accuracy.
    • Support calculating taxes of purchasing activities, acquired services and the deductions they might have.
    • Revision of lawful permits and commercial invoices as result of transnational operations.
    • Assist generating report of past Import and export transactions as requested by the Federal Government tax law enforcement.
    • Gather necessary data to cross-reference and generate the required reports.
    • Submit data entries as required by management into the company's system.
    • Requisition of information (invoices, forms, permits, etc.) as requested by management.
    • Organize and update the cloud data files required by Audit department.
    • Record payments history, manage the cashbox when needed, deposit of checks or payments when requested.
    • Generate reports of monthly operational expenses, revenue and break-even point when requested.
    • Build rapport with the suppliers and manage the logistics process to ensure business operations.
    02/2013 to 12/2015
    Office Manager Company Name – City , State
    • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
    • Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns.
    • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
    • Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
    • Match invoices to statements and purchase orders for optimum accuracy.
    • Revision of lawful permits and commercial invoices as result of transnational operations.
    • Record payments history, manage the cashbox when needed, deposit of checks or payments when requested.
    • Build rapport with the suppliers and manage the logistics process to ensure business operations.
    • Administered to CRM and company database, maintenance and updates.
    02/2013 to 12/2015
    Office Manager Company Name – City , State
    • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
    • Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns.
    • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
    • Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
    • Match invoices to statements and purchase orders for optimum accuracy.
    • Revision of lawful permits and commercial invoices as result of transnational operations.
    • Record payments history, manage the cashbox when needed, deposit of checks or payments when requested.
    • Build rapport with the suppliers and manage the logistics process to ensure business operations.
    • Administered to CRM and company database, maintenance and updates.
    07/2010 to 01/2013
    Buyer Company Name – City , State
    • Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision.
    • Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required.
    • Quote the inquired products and services and present at least three ideal options for business.
    • Place requisition of products into the ERP & MRP 
    • Discuss budget specifications with management when required and review reduction of costs options.
    • Weekly phone conferences with management regarding financial or market updates.
    • Facilitated a fast-paced and dynamic entrepreneurial environment.
    • Served as executive staff liaison to several committees.
    • Reconciled business and creative needs.
    • Observed all laws, regulations and other applicable obligations.
    07/2010 to 01/2013
    Order processing agent Company Name – City , State
    • Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision.
    • Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required.
    • Quote the inquired products and services and present at least three ideal options for business.
    • Place requisition of products into the ERP & MRP 
    • Discuss budget specifications with management when required and review reduction of costs options.
    • Weekly phone conferences with management regarding financial or market updates.
    • Facilitated a fast-paced and dynamic entrepreneurial environment.
    • Served as executive staff liaison to several committees.
    • Reconciled business and creative needs.
    • Observed all laws, regulations and other applicable obligations.
    07/2010 to 01/2013
    Order processing agent Company Name – City , State
    • In this position I was hired by Infosys LTD México but would work under CISCO SYSTEMS direction,.
    • providing internal support to the San José, CA office and LATAM countries.
    • Research requested product information, review supplier's location, reputation, prices, quality, efficiency for a well rounded decision.
    • Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance when required.
    • Quote the inquired products and services and present at least three ideal options for business.
    • Place requisition of products into the ERP & MRP systems, usually working with CISCO systems and Oracle.
    • Review performance indicators as monthly, quarterly and annually purchases.
    • Discuss budget specifications with upper management when required and review reduction of costs options.
    • Weekly phone conferences with Internal upper management regarding financial or market updates.
    • Internal customer interaction with the Sales department.
    • Weekly and monthly spreadsheets report of purchased materials costs.
    Education
    2017
    Houston Community College Leadership, account management, business Project Management Certification (on-going), development. :
    2018 - On going
    Project Management Certification : Management
    Houston Community College - City , State
    2012
    Bachelor : International Business Management
    Universidad Autónoma de Nuevo León - City , State
    • Emphasis in Business development and Management 
    2012
    . Universidad Autonoma de Nuevo Leon Oracle, ERP and MRP systems, Salesforce.com, Bachelor's degree in International Business CRM (Customer Relationship Management). Administration, :
    . Proficient in Microsoft Office. :
    Affiliations

    Chair member of the Wells Fargo Latin Connection Houston Chapter

    " 14176254,ADVOCATE,"quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, customer satisfaction, customer service, databases, insurance, marketing, meetings, multitasking, communicator, policies, quality, rapport, sales, spreadsheet, strategic, team player","Bachelor of Arts, Historical Theology, Moody Bible Institute, Master of Divinity, The Southern Baptist Theological Seminary","Customer Service Advocate, Missionary Pastor/Church Planter, Customer Service Specialist Contractor, Outreach Pastor, Quality Assurance Analyst, Customer Service Representative, Shift Supervisor/Manager, Teacher and Coach"," CUSTOMER SERVICE ADVOCATE Summary Highly-motivated, coaching, and analytical health insurance leader. Experience Customer Service Advocate Mar 2016 Company Name － City , State Patient Cetner Medical Home Dedicate Representative  Working 0-2 FCR Case Report  Coaching new and seasoned reps on casework and taking calls. Coach and assist new customer service representatives Helps train and inform departments regarding PCMH Missionary Pastor/Church Planter Jun 2016 Company Name － City , State Assist Living River Chapel in Church Revitalization Develop and teach discipleship curriculum on a weekly basis Preach 45 minute lecture and interactive lessons on a weekly basis Started a non-for-profit organization called The Sparrows Provides teaching on manhood, womanhood, marriage, parenting Roasts and sells coffee for non-for-profit organizations Retreat center Customer Service Specialist Contractor Sep 2014 to Mar 2016 Company Name － City , State Creates and maintains databases tracking and trending first contact resolution. Analyzes and evaluates customer service representative phone calls. Contributes ideas and plans for providing exceptional customer service Models exceptional customer service skills and appropriate diagnostic sales techniques. Contributes ideas and offered constructive feedback at weekly sales and training meetings. Evaluates the accuracy and quality of data entered into the agency management system. Follows up with customers on unresolved issues. Outreach Pastor Aug 2014 to Mar 2016 Company Name － City , State Leads a team of paid staff and volunteers to maintain and improve the church outreach focus. Frequently speaks in front of groups of 20 to 300 people. Establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community. Functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events, and any other activity requiring external marketing support. Works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services. Leads the Guest Services ministry as part of the church's weekend services. Facilitates a Starting Point class as the first step in an attendee's connection and involvement in the church. Quality Assurance Analyst Aug 2013 to Aug 2014 Company Name － City , State Pinpointed and corrected claims processing errors Evaluated the accuracy and quality of data entered into the agency management system. Followed up with customers on unresolved issues. Reported policy changes and company conditions affecting customer satisfaction. Conducted annual reviews of existing policies to update information. Analyzed and evaluated to customer service representative phone calls. Developed a system for first call resolution. Coached and trained entry level to senior employees on policy changes affecting customer satisfaction. Customer Service Representative Aug 2011 to Aug 2013 Company Name － City , State Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and company promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Shift Supervisor/Manager Jun 2008 to Aug 2011 Company Name － City , State Ensured daily business sales goals are exceeded and/or completed Ran daily sales total reports. Ensured superior customer satisfaction Interviewed potential employees. Engendered customer loyalty by remembering personal preferences and allergy information. Set and achieved goals for professional development Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Teacher and Coach Aug 2007 to Jun 2008 Company Name － City , State Acted as a positive role model for team participants and in the community. Taught a range of sport-specific skills in a clear, safe manner. Built strong rapport with athletes and assistants before, during and after coaching seasons. Developed game plans and adjusted them according to various game situations. Successfully improved student participation in the classroom through integration of creative role-playing exercises. Introduced special outreach programs to department chair in effort to increase institution's interest in community service. Organized grade records to increase reference speed. Education Bachelor of Arts , Historical Theology May 2007 Moody Bible Institute － City , State Historical Theology Master of Divinity The Southern Baptist Theological Seminary － City , State , USA Current Student Skills quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales and training, spreadsheet, strategic, Team Player, phon ","
    CUSTOMER SERVICE ADVOCATE
    Summary

    Highly-motivated, coaching, and analytical health insurance leader.

    Experience
    Customer Service Advocate Mar 2016
    Company Name － City , State
    • Patient Cetner Medical Home Dedicate Representative 
    • Working 0-2 FCR Case Report 
    • Coaching new and seasoned reps on casework and taking calls.
    • Coach and assist new customer service representatives
    • Helps train and inform departments regarding PCMH
    Missionary Pastor/Church Planter Jun 2016
    Company Name － City , State
    • Assist Living River Chapel in Church Revitalization
    • Develop and teach discipleship curriculum on a weekly basis
    • Preach 45 minute lecture and interactive lessons on a weekly basis
    • Started a non-for-profit organization called The Sparrows
      • Provides teaching on manhood, womanhood, marriage, parenting
      • Roasts and sells coffee for non-for-profit organizations
      • Retreat center
    Customer Service Specialist Contractor Sep 2014 to Mar 2016
    Company Name － City , State
    • Creates and maintains databases tracking and trending first contact resolution.
    • Analyzes and evaluates customer service representative phone calls.
    • Contributes ideas and plans for providing exceptional customer service Models exceptional customer service skills and appropriate diagnostic sales techniques.
    • Contributes ideas and offered constructive feedback at weekly sales and training meetings.
    • Evaluates the accuracy and quality of data entered into the agency management system.
    • Follows up with customers on unresolved issues.
    Outreach Pastor Aug 2014 to Mar 2016
    Company Name － City , State
    • Leads a team of paid staff and volunteers to maintain and improve the church outreach focus.
    • Frequently speaks in front of groups of 20 to 300 people.
    • Establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community.
    • Functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events, and any other activity requiring external marketing support.
    • Works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services.
    • Leads the Guest Services ministry as part of the church's weekend services.
    • Facilitates a Starting Point class as the first step in an attendee's connection and involvement in the church.
    Quality Assurance Analyst Aug 2013 to Aug 2014
    Company Name － City , State
    • Pinpointed and corrected claims processing errors Evaluated the accuracy and quality of data entered into the agency management system.
    • Followed up with customers on unresolved issues.
    • Reported policy changes and company conditions affecting customer satisfaction.
    • Conducted annual reviews of existing policies to update information.
    • Analyzed and evaluated to customer service representative phone calls.
    • Developed a system for first call resolution.
    • Coached and trained entry level to senior employees on policy changes affecting customer satisfaction.
    Customer Service Representative Aug 2011 to Aug 2013
    Company Name － City , State
    • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
    • Described product to customers and accurately explained details and care of merchandise.
    • Provided an elevated customer experience to generate a loyal clientèle.
    • Answered product questions with up-to-date knowledge of sales and company promotions.
    • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    • Asked open-ended questions to assess customer needs.
    Shift Supervisor/Manager Jun 2008 to Aug 2011
    Company Name － City , State
    • Ensured daily business sales goals are exceeded and/or completed Ran daily sales total reports.
    • Ensured superior customer satisfaction Interviewed potential employees.
    • Engendered customer loyalty by remembering personal preferences and allergy information.
    • Set and achieved goals for professional development Trained, coached and mentored staff to ensure smooth adoption of new program.
    • Implemented innovative programs to increase employee loyalty and reduce turnover.
    Teacher and Coach Aug 2007 to Jun 2008
    Company Name － City , State
    • Acted as a positive role model for team participants and in the community.
    • Taught a range of sport-specific skills in a clear, safe manner.
    • Built strong rapport with athletes and assistants before, during and after coaching seasons.
    • Developed game plans and adjusted them according to various game situations.
    • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
    • Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
    • Organized grade records to increase reference speed.
    Education
    Bachelor of Arts , Historical Theology May 2007 Moody Bible Institute － City , State Historical Theology
    Master of Divinity The Southern Baptist Theological Seminary － City , State , USA Current Student
    Skills

    quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales and training, spreadsheet, strategic, Team Player, phon

    " 22259475,ADVOCATE,"Client relations specialist, Conflict resolution techniques, High customer service standards, Call center management experience, Telecommunications knowledge, Microsoft Office Suite, Active listener, Multi-tasking, Customer Needs Assessment, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Outlook","Alameda High School, General High School Diploma","Patient Health Advocate, Senior Customer Qualification Specialist, Customer Service Associate/Cashier, Customer Service Supervisor, Case Manager"," PATIENT HEALTH ADVOCATE Summary As a Patient Health Advocate, I am highly motivated and qualified in customer service. By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset. I am seeking a position that will provide a variety of new skills and experience. Skills Client relations specialist Conflict resolution techniques Focused on customer satisfaction Skilled multi-tasker High customer service standards Call center management experience Telecommunications knowledge Proficient with Microsoft Office Suite Skills Careful and active listener Professional and friendly, Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook Experience November 2016 to Current Company Name City , State Patient Health Advocate Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction. Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to. Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources. Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments. Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage. Create work orders and schedule patients for field office visits with appropriately trained staff. Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources. Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution. Assist management in developing solutions to better enhance work flows and process efficiency. September 2010 to November 2016 Company Name City , State Senior Customer Qualification specialist Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients. Document referral request for coordination of care. Provide information on equipment supplies and services. Assist walk-in patients with the selection of equipment, supplies and services. Demonstrate professional etiquette and courtesy when interfacing with customers. Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action. Assesses patient needs and promotes company products and services. Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"". June 2010 to September 2010 Company Name City , State Customer Service Associate/Cashier Receives payment from customers for the purchase of merchandise. Operates a cash register and manages cash to no variances. Provides service to customers. Processes customer sales to include accepting payment, packs merchandise and issues receipts and change. Maintains the appearance of store which may include, stocking and performing general housekeeping duties. November 2008 to May 2010 Company Name City , State Customer Service Supervisor Supervise a Child Support customer service call center. Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills. Serve as a resource to others in the resolution of complex problems and issues using ACSES software. Bi-weekly submission of payroll. Hire new employees and administer disciplinary action up to and including termination. Supervise the daily activity of the call center policy and procedures. April 2006 to November 2008 Company Name City , State Case Manager Responsibilities included working with families low-income families to obtain child care assistance. Semi-annual reviews of cases to determine eligibility for assistance. Managing new client orientations and communicating daily with clients about the status of their case. Education and Training 1985 Alameda High School City , State , United States General High School Diploma ","
    PATIENT HEALTH ADVOCATE
    Summary
    As a Patient Health Advocate, I am highly motivated and qualified in customer service. By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset. I am seeking a position that will provide a variety of new skills and experience.
    Skills
    • Client relations specialist
    • Conflict resolution techniques
    • Focused on customer satisfaction
    • Skilled multi-tasker
    • High customer service standards
    • Call center management experience
    • Telecommunications knowledge
    • Proficient with Microsoft Office Suite
    Skills
    Careful and active listener Professional and friendly, Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook
    Experience
    November 2016 to Current
    Company Name City , State Patient Health Advocate
    • Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction.
    • Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to.
    • Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources.
    • Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments.
    • Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage.
    • Create work orders and schedule patients for field office visits with appropriately trained staff.
    • Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources.
    • Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution.
    • Assist management in developing solutions to better enhance work flows and process efficiency.
    September 2010 to November 2016
    Company Name City , State Senior Customer Qualification specialist
    • Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.
    • Document referral request for coordination of care.
    • Provide information on equipment supplies and services.
    • Assist walk-in patients with the selection of equipment, supplies and services.
    • Demonstrate professional etiquette and courtesy when interfacing with customers.
    • Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action.
    • Assesses patient needs and promotes company products and services.
    • Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"".
    June 2010 to September 2010
    Company Name City , State Customer Service Associate/Cashier
    • Receives payment from customers for the purchase of merchandise.
    • Operates a cash register and manages cash to no variances.
    • Provides service to customers.
    • Processes customer sales to include accepting payment, packs merchandise and issues receipts and change.
    • Maintains the appearance of store which may include, stocking and performing general housekeeping duties.
    November 2008 to May 2010
    Company Name City , State Customer Service Supervisor
    • Supervise a Child Support customer service call center.
    • Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills.
    • Serve as a resource to others in the resolution of complex problems and issues using ACSES software.
    • Bi-weekly submission of payroll.
    • Hire new employees and administer disciplinary action up to and including termination.
    • Supervise the daily activity of the call center policy and procedures.
    April 2006 to November 2008
    Company Name City , State Case Manager
    • Responsibilities included working with families low-income families to obtain child care assistance.
    • Semi-annual reviews of cases to determine eligibility for assistance.
    • Managing new client orientations and communicating daily with clients about the status of their case.
    Education and Training
    1985
    Alameda High School
    City , State , United States     General
    High School Diploma
    " 37560528,ADVOCATE,"Microsoft Office: Word, Excel, Power Point, Outlook, Programs: AIMsi, OMS Systems, UPS Worldship and ALICE, Apricot, Type 40 WPM, 10-key touch by Sign & Touch, Bilingual Fluent in Spanish","Citrus College General Education, Glendora High School - Medical Assistant, High School Diploma","Domestic Violence Counselor Advocate, Shelter Hotline Advocate, Domestic Violence Counselor Advocate, Administrative Assistant, Administrative Assistant"," DOMESTIC VIOLENCE COUNSELOR ADVOCATE Summary I am a responsible self-starter who communicates well and is dedicated to providing great customer service and staff support. I am comfortable working autonomously or in a team-based setting. I am both calm and  focused, great at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.  Experience 01/2015 - Current Company Name － City , State Domestic Violence Counselor Advocate The nonprofit organization that I work for has had a contract with the Department of Children and Family Services of San Bernardino County since 2010 to provide Domestic Violence counseling, education, advocacy and support for their staff and clients at their Eastern office. I work onsite at the county office Monday through Friday 8am to 5pm and provide the follow Duties; crisis intervention, trauma informed care, preventative services, and support services to victims of domestic violence; their families, as well as CFS staff. Services include assessing victims for danger, safety planning, assisting victims to get into emergency shelter, providing weekly domestic violence education classes and groups, accompany and advocate for clients at the Juvenile Dependency and or superior court, as well as linking victims up with additional resources in their community. How I provide support services to the department staff is by attend daily RAM's (Risk Assessment Meetings). These are meetings where the social workers and I provide the information collected from the family and present them to CFS social workers, supervisors and management regarding which key factors are present, which are not, assessing the degree of risk in a family and if the family has a plan, support system and the likelihood of future maltreatment to a child or adolescent. I will also attend TDM's (Team Decision Making meetings) a Team Decision Making meeting is a collaborative process designed to produce the best joint decision concerning the family, the child's safety and placement, with contributions from: Children, Family, CFS staff, family members/parents, the child (when appropriate), community partners, service providers, foster parents, family's support networks, and other supports as invited. I follow-up and documented the outcome of each referral till services are completed and cases are closed. I also present yearly workshops and training for CFS staff, new hires and interns regarding domestic violence. I also continuously develop and provide brochures, written material and the latest information to raise the awareness of domestic violence. Part of my regular office duties includes completing a daily service log, daily case notes, new client intakes, preparing referral outcome reports and letters for the department or court and monthly summary reports.   02/2013 - 07/2015 Company Name － City , State Shelter Hotline Advocate I took a graveyard position at this shelter working 4 nights a week 10 hours each night from 10pm to 8am my duties included; Taking nightly hotline calls: conducting crisis intervention over the phone and in person, conducting shelter intakes if appropriate or referring the caller to other requested resources in their community. I would provide onsite supervision of the shelter and its residence overnight. Daily duties included: Walking the shelter every hour assuring that the residents follow the house rules for example safety, bed time, curfew, noise level and any conflict resolution that may occur. Working with shelter clients consisted of teaching independent living skills such as, cooking, household chores, laundry, personal hygiene, interpersonal communication, and the effects of domestic violence as well as working with them on communal living skills. Occasionally I would dispense medication, first aid, hygiene products or transporting the clients and their children to the ER as needed.  I performed daily documentation of client's behavior, actions and needs that they may have throughout the night in their file. Part of my administrative duties was to maintain, update and submit accurate documentation of our hotline reports, and closing the files of clients that exited the shelter. I would also make sure the shelter and offices were maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis. I was frequently asked to ensure that all new personal were well versed and trained on the overnight shelter operations and procedures by providing training for new employees, interns and volunteers.  08/2008 - 04/2013 Company Name － City , State Domestic Violence Counselor Advocate I began working with this agency as an administrative assistant helping the office program director, my regular office duties included, answering and screening a heavy volume of phone calls which for the first 2 years included hotline calls, handling the mail, filing, making copies, maintaining accurate inventory of office supplies, ordering supplies and assisting Clients with intake paper work. After completing the state mandated 40 hour training I worked my way up to advocate part of my new duties included assessing clients and providing crisis intervention when needed. I facilitated support groups and life skills, empowerment workshops. In 2009 when our office program director left I took over managing the day to day operations of our outreach center as well as working with clients one on one from 2009-2011. The added responsibility was to coordinate with a local organization that provided us with food for our food pantry when we used to buy the food in the past. I collaborated with local community partners, agencies and organizations so that we all work together to provide clients and their families with as many services as they need on the mountain. I planned and put on fundraisers and event in the community to raise awareness for domestic violence and sustain our agency, this was accomplished by our take back the night event, our candlelight walk, ice cream social as well as tabling at yearly resource fairs and making presentation to our local schools, agencies and organization. I was also responsibly to train our new office hires and volunteers as well as doing my part in presenting at our State Mandated Domestic Violence training that the agency conduct 2 times a year.   09/2005 - 07/2007 Company Name － City , State Administrative Assistant My general office duties included fielding and screening phone calls for administration and sales representatives. I handled daily billing and invoicing for two office locations one being out of state in Saint Louis MO. I was responsible for all the accounts receivable and collections. I assisted in coordinating LTL shipping and prepared import documentation for customs, Acor imported their ball bearing parts from China. I prepared all daily reports, spreadsheets, return goods authorizations and payable verification and verified potential client's credit references and provided references for existing clients. 09/2000 - 06/2005 Company Name － City , State Administrative Assistant My responsibilities included conducting I-9 review, drug test, reference and criminal background checks on potential employees in accordance with EEOC regulations and agency standards.   My daily duties included updating and maintaining client and employee data on the agency's computerized system. Performed clerical duties such as typing, faxing, and sending e-mails, as well as, handling all of the agency's correspondence. I addressed clients and employees inquiries/concerns by assisting them or directing them to the appropriate party in a timely manner. I scheduled and conducted interviews with clients and potential employees. I performed follow-ups with clients during employees first month of work and checked on them on a regularly basis. Responsible for all accounts receivable and accounts payable. I also created and maintained the agency's website. Education 1995 Citrus College General Education General Education 1992 Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training Languages Bilingual Fluent in Spanish Skills Microsoft Office: Word, Excel, Power Point, Outlook * Programs: AIMsi, OMS Systems, UPS Worldship and ALICE, Apricot. * Type 40 WPM, 10-key touch by Sign & Touch ","
    DOMESTIC VIOLENCE COUNSELOR ADVOCATE
    Summary
    I am a responsible self-starter who communicates well and is dedicated to providing great customer service and staff support. I am comfortable working autonomously or in a team-based setting. I am both calm and  focused, great at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. 
    Experience
    01/2015 - Current
    Company Name － City , State Domestic Violence Counselor Advocate The nonprofit organization that I work for has had a contract with the Department of Children and Family Services of San Bernardino County since 2010 to provide Domestic Violence counseling, education, advocacy and support for their staff and clients at their Eastern office. I work onsite at the county office Monday through Friday 8am to 5pm and provide the follow Duties; crisis intervention, trauma informed care, preventative services, and support services to victims of domestic violence; their families, as well as CFS staff. Services include assessing victims for danger, safety planning, assisting victims to get into emergency shelter, providing weekly domestic violence education classes and groups, accompany and advocate for clients at the Juvenile Dependency and or superior court, as well as linking victims up with additional resources in their community. How I provide support services to the department staff is by attend daily RAM's (Risk Assessment Meetings). These are meetings where the social workers and I provide the information collected from the family and present them to CFS social workers, supervisors and management regarding which key factors are present, which are not, assessing the degree of risk in a family and if the family has a plan, support system and the likelihood of future maltreatment to a child or adolescent. I will also attend TDM's (Team Decision Making meetings) a Team Decision Making meeting is a collaborative process designed to produce the best joint decision concerning the family, the child's safety and placement, with contributions from: Children, Family, CFS staff, family members/parents, the child (when appropriate), community partners, service providers, foster parents, family's support networks, and other supports as invited. I follow-up and documented the outcome of each referral till services are completed and cases are closed. I also present yearly workshops and training for CFS staff, new hires and interns regarding domestic violence. I also continuously develop and provide brochures, written material and the latest information to raise the awareness of domestic violence. Part of my regular office duties includes completing a daily service log, daily case notes, new client intakes, preparing referral outcome reports and letters for the department or court and monthly summary reports.  
    02/2013 - 07/2015
    Company Name － City , State Shelter Hotline Advocate I took a graveyard position at this shelter working 4 nights a week 10 hours each night from 10pm to 8am my duties included; Taking nightly hotline calls: conducting crisis intervention over the phone and in person, conducting shelter intakes if appropriate or referring the caller to other requested resources in their community. I would provide onsite supervision of the shelter and its residence overnight. Daily duties included: Walking the shelter every hour assuring that the residents follow the house rules for example safety, bed time, curfew, noise level and any conflict resolution that may occur. Working with shelter clients consisted of teaching independent living skills such as, cooking, household chores, laundry, personal hygiene, interpersonal communication, and the effects of domestic violence as well as working with them on communal living skills. Occasionally I would dispense medication, first aid, hygiene products or transporting the clients and their children to the ER as needed.  I performed daily documentation of client's behavior, actions and needs that they may have throughout the night in their file. Part of my administrative duties was to maintain, update and submit accurate documentation of our hotline reports, and closing the files of clients that exited the shelter. I would also make sure the shelter and offices were maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis. I was frequently asked to ensure that all new personal were well versed and trained on the overnight shelter operations and procedures by providing training for new employees, interns and volunteers. 
    08/2008 - 04/2013
    Company Name － City , State Domestic Violence Counselor Advocate
    I began working with this agency as an administrative assistant helping the office program director, my regular office duties included, answering and screening a heavy volume of phone calls which for the first 2 years included hotline calls, handling the mail, filing, making copies, maintaining accurate inventory of office supplies, ordering supplies and assisting Clients with intake paper work. After completing the state mandated 40 hour training I worked my way up to advocate part of my new duties included assessing clients and providing crisis intervention when needed. I facilitated support groups and life skills, empowerment workshops. In 2009 when our office program director left I took over managing the day to day operations of our outreach center as well as working with clients one on one from 2009-2011. The added responsibility was to coordinate with a local organization that provided us with food for our food pantry when we used to buy the food in the past. I collaborated with local community partners, agencies and organizations so that we all work together to provide clients and their families with as many services as they need on the mountain. I planned and put on fundraisers and event in the community to raise awareness for domestic violence and sustain our agency, this was accomplished by our take back the night event, our candlelight walk, ice cream social as well as tabling at yearly resource fairs and making presentation to our local schools, agencies and organization. I was also responsibly to train our new office hires and volunteers as well as doing my part in presenting at our State Mandated Domestic Violence training that the agency conduct 2 times a year.  
    09/2005 - 07/2007
    Company Name － City , State Administrative Assistant My general office duties included fielding and screening phone calls for administration and sales representatives. I handled daily billing and invoicing for two office locations one being out of state in Saint Louis MO. I was responsible for all the accounts receivable and collections. I assisted in coordinating LTL shipping and prepared import documentation for customs, Acor imported their ball bearing parts from China. I prepared all daily reports, spreadsheets, return goods authorizations and payable verification and verified potential client's credit references and provided references for existing clients.
    09/2000 - 06/2005
    Company Name － City , State Administrative Assistant
    My responsibilities included conducting I-9 review, drug test, reference and criminal background checks on potential employees in accordance with EEOC regulations and agency standards.   My daily duties included updating and maintaining client and employee data on the agency's computerized system. Performed clerical duties such as typing, faxing, and sending e-mails, as well as, handling all of the agency's correspondence. I addressed clients and employees inquiries/concerns by assisting them or directing them to the appropriate party in a timely manner. I scheduled and conducted interviews with clients and potential employees. I performed follow-ups with clients during employees first month of work and checked on them on a regularly basis. Responsible for all accounts receivable and accounts payable. I also created and maintained the agency's website.
    Education
    1995
    Citrus College General Education General Education
    1992
    Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training
    Languages
    Bilingual Fluent in Spanish
    Skills
    Microsoft Office: Word, Excel, Power Point, Outlook * Programs: AIMsi, OMS Systems, UPS Worldship and ALICE, Apricot. * Type 40 WPM, 10-key touch by Sign & Touch
    " 23577836,ADVOCATE,"Critical thinking, Business correspondence, Attention to detail, Filing and data archiving, Report development, Physician billing, Types 50 WPM, Patient scheduling, Microsoft Office Suite, Quality assurance, Misys Tiger Medical Software","American Military University, Bachelor of Arts: Criminal Justice, Appalachian State University, Bachelor of Science: Criminal Justice","Child Performer Welfare Advocate, Managed executive, Optometry Technician, Bridal Consultant/Sales Associate"," CHILD PERFORMER WELFARE ADVOCATE Summary Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Highlights S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient Experience Company Name January 2011 to August 2012 Child Performer Welfare Advocate City , State Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. Company Name February 2007 to February 2007 Managed executive City , State PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians Company Name March 2006 to February 2007 Optometry Technician City , State Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. July 2001 to April 2005 Bridal Consultant/Sales Associate City , State and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Education American Military University 2009 Bachelor of Arts : Criminal Justice City , State , US 2009 Bachelor of Arts: Criminal Justice American Military University - Charleston, WV Appalachian State University 2004 Bachelor of Science : Criminal Justice City , State , US 2000-2004 Bachelor of Science: Criminal Justice Appalachian State University - Boone, NC Military Experience Company Name February 2007 to March 2006 ABC Studios/Army Wives Television Production - Charleston, SC Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. 02/2007 to 08/2008Medical Receptionist Cardiovascular Consultants, PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03/2006 to 02/2007 Optometry Technician Eyeglass World, LLC - Savannah, GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. 07/2001 to 04/2005 Bridal Consultant/Sales Associate Belk - Boone, NC and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Skills Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing ","
    CHILD PERFORMER WELFARE ADVOCATE
    Summary
    Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
    Highlights
    S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient
    Experience
    Company Name January 2011 to August 2012 Child Performer Welfare Advocate
    City , State     Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting.
    Company Name February 2007 to February 2007 Managed executive
    City , State     PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians
    Company Name March 2006 to February 2007 Optometry Technician
    City , State     Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers.
    July 2001 to April 2005 Bridal Consultant/Sales Associate
    City , State     and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates.
    Education
    American Military University 2009 Bachelor of Arts : Criminal Justice City , State , US 2009 Bachelor of Arts: Criminal Justice American Military University - Charleston, WV
    Appalachian State University 2004 Bachelor of Science : Criminal Justice City , State , US 2000-2004 Bachelor of Science: Criminal Justice Appalachian State University - Boone, NC
    Military Experience
    Company Name February 2007 to March 2006 ABC Studios/Army Wives Television Production - Charleston, SC Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. 02/2007 to 08/2008Medical Receptionist Cardiovascular Consultants, PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03/2006 to 02/2007 Optometry Technician Eyeglass World, LLC - Savannah, GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. 07/2001 to 04/2005 Bridal Consultant/Sales Associate Belk - Boone, NC and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates.
    Skills
    Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing
    " 36392131,ADVOCATE,"Microsoft Office proficiency, Excel spreadsheets, Self-directed, Results-oriented, Meticulous attention to detail, Time management, Professional and mature, Strong problem solver, Advanced MS Office Suite knowledge, Resourceful, Strong interpersonal skills, Medical terminology, Meeting planning, Report development, Report writing, Billing and coding, Workers' compensation knowledge, Claims appeal procedures, Insurance eligibility verifications, Epic System, Epicare, Emdeon, Training and educating staff, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills","High School Diploma: Business, Northern High School Durham NC, Business Diploma: Medical Billing & Coding, Georgia Medical (Everest University) ATLANTA GA, Bachelor of Science: Business Administration Management, Walden University","Revenue Cycle Advocate, Payment Reconciliation Rep, Patient Accounts Rep III, Medical Insurance Specialist III, Medical Billing /Recovery Specialist, Health Unit Coordinator"," REVENUE CYCLE ADVOCATE Summary Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional. Highlights Microsoft Office proficiency Excel spreadsheets Self-directed Results-oriented Meticulous attention to detail Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Strong interpersonal skills Medical terminology Meeting planning Report development Report writing Billing and coding Workers' compensation knowledge Claims appeal procedures Insurance eligibility verifications Accomplishments Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Experience 06/2011 to Current Revenue Cycle Advocate Company Name － City , State Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems. Assist with patient account merge on Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service. Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system. 09/2009 to 06/2011 Payment Reconciliation Rep Company Name － City , State Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites. Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart. 06/2007 to 09/2009 Patient Accounts Rep III Company Name － City , State Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies. 10/2002 to 06/2007 Medical Insurance Specialist III Company Name － City , State Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. 01/2000 to 06/2002 Medical Billing /Recovery Specialist Company Name － City , State Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties. 09/1990 to 09/1997 Health Unit Coordinator Company Name － City , State Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing. Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient. Education 6 1990 High School Diploma : Business Northern High School Durham NC UNITED States － City , State , US Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration 2002 Business Diploma : Medical Billing & Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City , State , US Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration Bachelor of Science : Business Administration Management Walden University － City , State , US Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration Skills Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic ","
    REVENUE CYCLE ADVOCATE
    Summary

    Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional.

    Highlights
    • Microsoft Office proficiency
    • Excel spreadsheets
    • Self-directed
    • Results-oriented
    • Meticulous attention to detail
    • Time management
    • Professional and mature
    • Strong problem solver
    • Advanced MS Office Suite knowledge
    • Resourceful
    • Strong interpersonal skills
    • Medical terminology
    • Meeting planning
    • Report development
    • Report writing
    • Billing and coding
    • Workers' compensation knowledge
    • Claims appeal procedures
    • Insurance eligibility verifications
    Accomplishments

    Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.

    Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.

    Experience
    06/2011 to Current
    Revenue Cycle Advocate Company Name － City , State
    • Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems. Assist with patient account merge on Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service.
    • Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system.
    09/2009 to 06/2011
    Payment Reconciliation Rep Company Name － City , State
    • Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites.
    • Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit.
    • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart.
    06/2007 to 09/2009
    Patient Accounts Rep III Company Name － City , State
    • Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies.
    10/2002 to 06/2007
    Medical Insurance Specialist III Company Name － City , State
    • Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.
    01/2000 to 06/2002
    Medical Billing /Recovery Specialist Company Name － City , State
    • Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties.
    09/1990 to 09/1997
    Health Unit Coordinator Company Name － City , State
    • Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
    • Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing.
    • Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient.
    Education
    6 1990
    High School Diploma : Business Northern High School Durham NC UNITED States － City , State , US

    Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration
    2002
    Business Diploma : Medical Billing & Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City , State , US

    Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration
    Bachelor of Science : Business Administration Management Walden University － City , State , US

    Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration
    Skills

    Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic

    " 32965335,ADVOCATE,"3G, BTS, Central point of contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation","Milwaukee School of Engineering, Bachelor of Science, Electrical Engineering","VzW Customer Tech Advocate, Cell First Office Application Engineer FOA Engineer, RF Optimization Engineer"," VZW CUSTOMER TECH ADVOCATE Overview Flexible, independent, self motivated and effective leading contributor of the FOA/FSA Team, customer focused with high understanding of external customer needs. Strong planning, organizing, decision making capability with good leadership skills, motivating others in achieving high quality results on time as required. Shares opinion and ideas freely, and willing to support other team members in succeeding. Good technical skills with understanding of network wireless technical concepts. Eager in learning new concepts quickly. Friendly demeanor that is easy to work with and approachable. Excellent communication and negotiation skills. Ability to work with key personnel across multiple organizations Core Qualifications Over 18 years wireless experience. 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. 1.5 years of Network Level Testing. Over 3 years of experience as an LTE FSA engineer. Over 2 years VzW Customer Tech Advocate working with Verizon Headquarter and NOKIA support team. Over 3 years of experience as an LTE FSA engineer, 1.5 years of LTE Network Level Testing, 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. Central point of contact for the customer on technical issues, coordinating the determination of root causes and implementing corrective action plans. Team with NOKIA Account Teams, Program Managers, and other Customer Technical Advocates to understand and facilitate customer-supplier management processes. Led numerous major CDMA and 1xEVDO cell software releases for FOA. Led Sprint 4.0 and 5.0; VzW FSA for LR13.1 software release. Contributed to the successful completion of several critical milestones for Alcatel-Lucent such as SBEVM, SBEVMm, 3G-1X, Modcells 1.0 - 4.0, 1XEV-DO Rev-0 Rev-A, Intelligent Antenna, SUA, BTS 8440 (4.0B Macrocell product with MCPA), 3-Carrier DO, CPRI/RF Head Development for PCS and AWS Microsoft Office Suites, LDat, MapInfo, UNIX, SPO (System Performance Optimization Tool), Transcend, Qualcomm Data collection software (CAIT, Friendly Viewer, QXDM, QPST, QCAT), Watchmark/Prospect, and COOL. PROFESSIONAL EXPERIENCE VzW Customer Tech Advocate February 1964 to February 1964 Company Name － City , State Responsible for providing technical consultations for VzW HQ team, and interfacing into the ALU Development communities, advocating VzW requirements and new feature requests. Facilitate ALU team issues, projects, and communications with customer Verizon Wireless as it relates to the LTE program Assume responsibility in Pre Deployment, Deployment, Post Deployment, and Common Support Processes Partner with FSA and PM team on testing and deployment activities Advocate customer interests within Alcatel-Lucent; foster understanding of customer initiatives within Alcatel-Lucent; lead technical meetings with the customer; own resolution on behalf of customer of key technical issues Use understanding of customer's entire network and their solution to make recommendations; support customer in user group meetings. Cell First Office Application Engineer FOA Engineer Company Name － City , State Team led for FOA cell software release for CDMA and EVDO for R16.11, R17.12, R19.0, R21.0, R23.0, R25.0, R26.01, R27.0, R27.05, R28.04, 31.0 and 31.10. Lead duties consist of: As the primary interface between the customer, the project team, and any internal/external partners participating in the project. Introduction of new cell software releases and features into a live market, product management, analyzing customer network prior to FOA execution, and verification of new software load compatibility for a commercial system. Project managed all activities in preparation of the FOA and during FOA. Maintain schedule and staffing to ensure exit criterions are achieved on time and with high quality. Work in partnership with cross functional internal Alcatel-Lucent team in documenting, and identifying issues prior to the introduction of the new products into a live network. Collaborate with various FOA teams, and customer team to share information, and coordinate weekly sites schedules. Work with Alcatel-Lucent development and test team in reviewing requirements, documenting problems found during field execution, solving field issues such as software and hardware problems, as well as reviewing validation results, and verifying field problem fixes. Negotiate mutually beneficial resolutions to FOA found issues within internal (ALU) and external (customer) project meetings. Work directly with customer documentation teams to develop high quality customer documentation. Construct daily project status reports shared with senior management and the customer. In lab testing of validation plan prior to FOA execution to obtain the technical expertise required to demonstrate the new functionality in a live customer network. Develop field test plan and strategies for OA&M and call processing scenarios for new feature functionality to meet system requirements and customer expectations, live customer on site implementation of validation plan, and documentation of validation results. Collaborate with product management in the planning and implementation of the FOA deployment. Provide on site test support to multiple customers, isolate and debug FOA problems, and perform HW/SW system upgrade as necessary. Support multiple internal teams for optimization & troubleshooting of field issues. Continuously utilizing RF Optimization skills by using identical software in validating new features similar to RF Optimization. RF Optimization Engineer September 1997 to May 2000 Company Name － City , State Led project planning to attain exit criteria goals for CAT/TAC (Communications Authority of Thailand/ Total Access Communications) in Bangkok; Phil Tel, Philippines; TelCel, Caracas, Valencia & Maracay, Seven Cities, Nine Cities and Second Carrier Project in Venezuela customers for newly deployed mobile base stations. Lead duties included planning control routes and supervising and scheduling five teams for drive testing to gather RF data. Executed RF Optimization duties such as collecting, plotting, and analyzing data collected from Qualcomm MDM which resulted in updating database properties and the base station, such as orientation and downtilt, to attain better network performance. Achievements Above and beyond award for FOA Project: This award was presented for taking on the responsibility of being the lead on the FOA despite having only been in the group for a short time. Received Shining Star Award for Caracas, Valencia and Maracay deployment project and for IFR/Easy Span Spectrum Analyzer Development Interface. Received an acknowledgment of active participation and dedication to completingthe CDMA project with CAT/TAC award. Diversity Day 1999 Hands Across the World Certificate of appreciation award. Education Bachelor of Science : Electrical Engineering , November 1997 Milwaukee School of Engineering － City , State Electrical Engineering Professional Affiliations CDMA Systems, 3G 1x-EVDO Rev-0 and Rev-A, UNIX, WiMax (802.16) Multi-media Class, Agilent Seminar - WiMAX/OFDM in Wireless Networking, OMC-RAN Hands-On Training and OA&M Hands-On training, LTE bootcamp Languages Fluent in speaking Tagalog (Filipino Language) and Bisaya (Filipino Dialect) Skills 3G, BTS, Central point of contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation ","
    VZW CUSTOMER TECH ADVOCATE
    Overview
    Flexible, independent, self motivated and effective leading contributor of the FOA/FSA Team, customer focused with high understanding of external customer needs. Strong planning, organizing, decision making capability with good leadership skills, motivating others in achieving high quality results on time as required. Shares opinion and ideas freely, and willing to support other team members in succeeding. Good technical skills with understanding of network wireless technical concepts. Eager in learning new concepts quickly. Friendly demeanor that is easy to work with and approachable. Excellent communication and negotiation skills. Ability to work with key personnel across multiple organizations
    Core Qualifications
    • Over 18 years wireless experience. 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. 1.5 years of Network Level Testing. Over 3 years of experience as an LTE FSA engineer.
    • Over 2 years VzW Customer Tech Advocate working with Verizon Headquarter and NOKIA support team. Over 3 years of experience as an LTE FSA engineer, 1.5 years of LTE Network Level Testing, 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments.
    • Central point of contact for the customer on technical issues, coordinating the determination of root causes and implementing corrective action plans. Team with NOKIA Account Teams, Program Managers, and other Customer Technical Advocates to understand and facilitate customer-supplier management processes.
    • Led numerous major CDMA and 1xEVDO cell software releases for FOA. Led Sprint 4.0 and 5.0; VzW FSA for LR13.1 software release.
    • Contributed to the successful completion of several critical milestones for Alcatel-Lucent such as SBEVM, SBEVMm, 3G-1X, Modcells 1.0 - 4.0, 1XEV-DO Rev-0 Rev-A, Intelligent Antenna, SUA, BTS 8440 (4.0B Macrocell product with MCPA), 3-Carrier DO, CPRI/RF Head Development for PCS and AWS Microsoft Office Suites, LDat, MapInfo, UNIX, SPO (System Performance Optimization Tool), Transcend, Qualcomm Data collection software (CAIT, Friendly Viewer, QXDM, QPST, QCAT), Watchmark/Prospect, and COOL.
    PROFESSIONAL EXPERIENCE
    VzW Customer Tech Advocate
    February 1964 to February 1964     Company Name － City , State
    • Responsible for providing technical consultations for VzW HQ team, and interfacing into the ALU Development communities, advocating VzW requirements and new feature requests.
    • Facilitate ALU team issues, projects, and communications with customer Verizon Wireless as it relates to the LTE program Assume responsibility in Pre Deployment, Deployment, Post Deployment, and Common Support Processes Partner with FSA and PM team on testing and deployment activities Advocate customer interests within Alcatel-Lucent; foster understanding of customer initiatives within Alcatel-Lucent; lead technical meetings with the customer; own resolution on behalf of customer of key technical issues Use understanding of customer's entire network and their solution to make recommendations; support customer in user group meetings.
    Cell First Office Application Engineer FOA Engineer
    Company Name － City , State
    • Team led for FOA cell software release for CDMA and EVDO for R16.11, R17.12, R19.0, R21.0, R23.0, R25.0, R26.01, R27.0, R27.05, R28.04, 31.0 and 31.10.
    • Lead duties consist of: As the primary interface between the customer, the project team, and any internal/external partners participating in the project.
    • Introduction of new cell software releases and features into a live market, product management, analyzing customer network prior to FOA execution, and verification of new software load compatibility for a commercial system.
    • Project managed all activities in preparation of the FOA and during FOA.
    • Maintain schedule and staffing to ensure exit criterions are achieved on time and with high quality.
    • Work in partnership with cross functional internal Alcatel-Lucent team in documenting, and identifying issues prior to the introduction of the new products into a live network.
    • Collaborate with various FOA teams, and customer team to share information, and coordinate weekly sites schedules.
    • Work with Alcatel-Lucent development and test team in reviewing requirements, documenting problems found during field execution, solving field issues such as software and hardware problems, as well as reviewing validation results, and verifying field problem fixes.
    • Negotiate mutually beneficial resolutions to FOA found issues within internal (ALU) and external (customer) project meetings.
    • Work directly with customer documentation teams to develop high quality customer documentation.
    • Construct daily project status reports shared with senior management and the customer.
    • In lab testing of validation plan prior to FOA execution to obtain the technical expertise required to demonstrate the new functionality in a live customer network.
    • Develop field test plan and strategies for OA&M and call processing scenarios for new feature functionality to meet system requirements and customer expectations, live customer on site implementation of validation plan, and documentation of validation results.
    • Collaborate with product management in the planning and implementation of the FOA deployment.
    • Provide on site test support to multiple customers, isolate and debug FOA problems, and perform HW/SW system upgrade as necessary.
    • Support multiple internal teams for optimization & troubleshooting of field issues.
    • Continuously utilizing RF Optimization skills by using identical software in validating new features similar to RF Optimization.
    RF Optimization Engineer
    September 1997 to May 2000     Company Name － City , State
    • Led project planning to attain exit criteria goals for CAT/TAC (Communications Authority of Thailand/ Total Access Communications) in Bangkok; Phil Tel, Philippines; TelCel, Caracas, Valencia & Maracay, Seven Cities, Nine Cities and Second Carrier Project in Venezuela customers for newly deployed mobile base stations.
    • Lead duties included planning control routes and supervising and scheduling five teams for drive testing to gather RF data.
    • Executed RF Optimization duties such as collecting, plotting, and analyzing data collected from Qualcomm MDM which resulted in updating database properties and the base station, such as orientation and downtilt, to attain better network performance.
    • Achievements Above and beyond award for FOA Project: This award was presented for taking on the responsibility of being the lead on the FOA despite having only been in the group for a short time.
    • Received Shining Star Award for Caracas, Valencia and Maracay deployment project and for IFR/Easy Span Spectrum Analyzer Development Interface.
    • Received an acknowledgment of active participation and dedication to completingthe CDMA project with CAT/TAC award.
    • Diversity Day 1999 Hands Across the World Certificate of appreciation award.
    Education
    Bachelor of Science : Electrical Engineering , November 1997 Milwaukee School of Engineering － City , State Electrical Engineering
    Professional Affiliations
    CDMA Systems, 3G 1x-EVDO Rev-0 and Rev-A, UNIX, WiMax (802.16) Multi-media Class, Agilent Seminar - WiMAX/OFDM in Wireless Networking, OMC-RAN Hands-On Training and OA&M Hands-On training, LTE bootcamp Languages Fluent in speaking Tagalog (Filipino Language) and Bisaya (Filipino Dialect)
    Skills
    3G, BTS, Central point of contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation
    "