Banking77Classification/test.jsonl

{"text":"Is there a way to know when my card will arrive?","label":11,"label_text":"card_arrival"}
{"text":"My card has not arrived yet.","label":11,"label_text":"card_arrival"}
{"text":"When will I get my card?","label":11,"label_text":"card_arrival"}
{"text":"Do you know if there is a tracking number for the new card you sent me?","label":11,"label_text":"card_arrival"}
{"text":"i have not received my card","label":11,"label_text":"card_arrival"}
{"text":"Is it normal to have to wait over a week for my new card?","label":11,"label_text":"card_arrival"}
{"text":"How do I track my card?","label":11,"label_text":"card_arrival"}
{"text":"How long does a card delivery take?","label":11,"label_text":"card_arrival"}
{"text":"still waiting on my new card","label":11,"label_text":"card_arrival"}
{"text":"I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?","label":11,"label_text":"card_arrival"}
{"text":"I've been waiting longer than expected for my card.","label":11,"label_text":"card_arrival"}
{"text":"Why hasn't my card been delivered?","label":11,"label_text":"card_arrival"}
{"text":"Where is my new card? I have been waiting a week!","label":11,"label_text":"card_arrival"}
{"text":"I did not get my card yet, is it lost?","label":11,"label_text":"card_arrival"}
{"text":"Status of the card I ordered.","label":11,"label_text":"card_arrival"}
{"text":"How long should my new card take to arrive?","label":11,"label_text":"card_arrival"}
{"text":"I ordered my card 2 weeks ago and it still isn't here? What do I do?","label":11,"label_text":"card_arrival"}
{"text":"My card has not arrived yet, where is it?","label":11,"label_text":"card_arrival"}
{"text":"What is the tracking number for my card that was mailed?","label":11,"label_text":"card_arrival"}
{"text":"I think something went wrong with my card delivery as I haven't received it yet.","label":11,"label_text":"card_arrival"}
{"text":"I'm still waiting for delivery of my new card, why is it taking so long?","label":11,"label_text":"card_arrival"}
{"text":"I was expecting my new card and am wondering why I haven't received it yet?","label":11,"label_text":"card_arrival"}
{"text":"How do I know when my card will arrive?","label":11,"label_text":"card_arrival"}
{"text":"Does the card you sent have a way to track to it?","label":11,"label_text":"card_arrival"}
{"text":"I ordered a card and I still haven't received it. It's been two weeks. What can I do?","label":11,"label_text":"card_arrival"}
{"text":"I'm starting to think my card is lost because it still hasn't arrived, can you help?","label":11,"label_text":"card_arrival"}
{"text":"Is there tracking info available?","label":11,"label_text":"card_arrival"}
{"text":"Where is the tracking number for the card you sent me?","label":11,"label_text":"card_arrival"}
{"text":"Why won't my card show up on the app?","label":13,"label_text":"card_linking"}
{"text":"I would like to reactivate my card.","label":13,"label_text":"card_linking"}
{"text":"Where do I link the new card?","label":13,"label_text":"card_linking"}
{"text":"I have received my card, can you help me put it in the app?","label":13,"label_text":"card_linking"}
{"text":"How do I link a card that I already have?","label":13,"label_text":"card_linking"}
{"text":"How do I re-add a card to the app?","label":13,"label_text":"card_linking"}
{"text":"How do I add the card to my account?","label":13,"label_text":"card_linking"}
{"text":"I have one of your cards already, how do I link it?","label":13,"label_text":"card_linking"}
{"text":"How do I link a new card?","label":13,"label_text":"card_linking"}
{"text":"Can I link an existing card?","label":13,"label_text":"card_linking"}
{"text":"How do I link one your card if I have one already?","label":13,"label_text":"card_linking"}
{"text":"Can I link my new card?","label":13,"label_text":"card_linking"}
{"text":"Hello, I found the card I misplaced and I need to reactive it, how do I do that?","label":13,"label_text":"card_linking"}
{"text":"How do I view the card I received in the app?","label":13,"label_text":"card_linking"}
{"text":"I've received my card so now I need to know how to sync it to the app.","label":13,"label_text":"card_linking"}
{"text":"I found my card, I would like to reactivate it.","label":13,"label_text":"card_linking"}
{"text":"How do I link this new card?","label":13,"label_text":"card_linking"}
{"text":"Can I reactivate my lost card that I found this morning in my jacket pocket?","label":13,"label_text":"card_linking"}
{"text":"how do I link an already existing card?","label":13,"label_text":"card_linking"}
{"text":"how do I link a card I already have?","label":13,"label_text":"card_linking"}
{"text":"Is there a way to make my old card usable with the app?","label":13,"label_text":"card_linking"}
{"text":"Can I reactivate a card I thought I lost?","label":13,"label_text":"card_linking"}
{"text":"I have found my lost or stolen card. Is there a way I can link the card with my account through my app again?","label":13,"label_text":"card_linking"}
{"text":"I already have one of your cards, how do I link them?","label":13,"label_text":"card_linking"}
{"text":"How do I link my replacement card?","label":13,"label_text":"card_linking"}
{"text":"Can I link another card to my account?","label":13,"label_text":"card_linking"}
{"text":"What exchange rates do you offer?","label":32,"label_text":"exchange_rate"}
{"text":"Where do you guys acquire your exchange rate?","label":32,"label_text":"exchange_rate"}
{"text":"How do I find the exchange rate?","label":32,"label_text":"exchange_rate"}
{"text":"How often do your exchange rates change","label":32,"label_text":"exchange_rate"}
{"text":"Please advise what is the exchange rate","label":32,"label_text":"exchange_rate"}
{"text":"what are exchange rates","label":32,"label_text":"exchange_rate"}
{"text":"What are the most current exchange rates?","label":32,"label_text":"exchange_rate"}
{"text":"Can you explain your exchange rate policy to me?","label":32,"label_text":"exchange_rate"}
{"text":"What is the exchange rate like on this app?","label":32,"label_text":"exchange_rate"}
{"text":"Do you have a list of exchange rates?","label":32,"label_text":"exchange_rate"}
{"text":"Can you tell me where you get your exchange rates?","label":32,"label_text":"exchange_rate"}
{"text":"Will I get a curreng foreign exchange rate?","label":32,"label_text":"exchange_rate"}
{"text":"What currencies is an exchange rate calculated in?","label":32,"label_text":"exchange_rate"}
{"text":"Where do you get your exchange rates from?","label":32,"label_text":"exchange_rate"}
{"text":"What is the base of the exchange rates?","label":32,"label_text":"exchange_rate"}
{"text":"What exchange rate do you use?","label":32,"label_text":"exchange_rate"}
{"text":"The exchange rates are?","label":32,"label_text":"exchange_rate"}
{"text":"What do you base your exchange rates on?","label":32,"label_text":"exchange_rate"}
{"text":"What foreign exchange rate will you use?","label":32,"label_text":"exchange_rate"}
{"text":"How much will I get with the exchange rate?","label":32,"label_text":"exchange_rate"}
{"text":"How do your exchange rates work?","label":32,"label_text":"exchange_rate"}
{"text":"what is the exchange rate?","label":32,"label_text":"exchange_rate"}
{"text":"Where did your guys exchange rates come from?","label":32,"label_text":"exchange_rate"}
{"text":"From where are you getting your exchange rates?","label":32,"label_text":"exchange_rate"}
{"text":"why do your exchange rates change","label":32,"label_text":"exchange_rate"}
{"text":"What kind of foreign exchange rate will I get when I exchange my money?","label":32,"label_text":"exchange_rate"}
{"text":"I purchased something in a foreign currency but the rate applied is wrong","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"I made a currency exchange and think I was charged more than I should of been.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"the card payment exchange rate is wrong","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"The exchange rate on my purchase is wrong.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"You did not apply the correct exchange rate for an item that I bought.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"The rate of exchange for my card payment is incorrect","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"The rate for a currency exchange was wrong when I bought something.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"Why is the exchange rate wrong when I purchase something abroad?","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"I bought an item and noticed the exchange rate was not correct.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra.  Please fix.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"Why is your exchange rate for my card payment wrong","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"Why am I being charged more ?","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"I purchased an item and the exchange rate I was given was incorrect.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"I don't think my card payment exchange rate is correct.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate?","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"They charged me wrong for a currency exchange on a purchase.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"the conversion value for my card payments is incorrect.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"The wrong exchange rate was used when I bought something with a foriegn currency.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"I paid for something in foreign currency but noticed the exchange rate is incorrect.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"The incorrect rate was used in my foreign purchase","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"Why was the exchange rate incorrect for an item I recently bought?","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"Why is my exchange rate wrong for an item I bought?","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"How can I check the exchange rate applied to my transaction?","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"Your exchange rate is totally wrong for my card payment","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"I go the wrong exchange rate applied to my purchase in a foreign country.","label":17,"label_text":"card_payment_wrong_exchange_rate"}
{"text":"My statement has a dollar I have been charged showing up on it.","label":34,"label_text":"extra_charge_on_statement"}
{"text":"Why is there a fee for an extra pound in my statement?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"There is a fee I don't recognize on my statement.","label":34,"label_text":"extra_charge_on_statement"}
{"text":"I would like a refund on the extra pound I was charged.","label":34,"label_text":"extra_charge_on_statement"}
{"text":"I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"I can see an extra 1£ charge on my app. Why did you charge me extra?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"Can you tell me why I noticed a $1 charge on my statement?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"When will the $1 transaction be credited to me?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"Where did this fee come from?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"I noticed an extra $1 charge on my statement, can you tell me why that is?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"There is an extra $1 charge","label":34,"label_text":"extra_charge_on_statement"}
{"text":"I need information about an extra €1 fee in my statement.","label":34,"label_text":"extra_charge_on_statement"}
{"text":"Where did this 1 euro fee come from?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"I got a extra €1 fee in my statement","label":34,"label_text":"extra_charge_on_statement"}
{"text":"Why was I overcharged a pound!?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"Something went wrong, I was charged an extra pound?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"Where did the extra fee on my statement come from?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"I am seeing an extra fee on my statement what is that for?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"What is this €1 fee in my statement?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"I am a new customer, and I happened to look at my app and there is a charge I am not familiar with.  Could you tell me why the extra charge is there?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"$1 extra has been charged on my statement, why is that?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"What is the extra  €1 fee in my statement","label":34,"label_text":"extra_charge_on_statement"}
{"text":"What is the €1 fee for?","label":34,"label_text":"extra_charge_on_statement"}
{"text":"I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days.","label":34,"label_text":"extra_charge_on_statement"}
{"text":"Can you please check why I am having this extra fee on my statement.","label":34,"label_text":"extra_charge_on_statement"}
{"text":"My withdrawl is still pending.  Why?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"My transaction is still showing that is pending from my cash withdrawal.","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"How long does the cash withdrawal take to pend?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Why is it taking so long for my cash withdrawal to no longer show as pending?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"I tried taking money from the ATM but no money came out, but the transaction is still pending? How is this possible?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Why is my withdrawal still pending?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Are you sure when the withdrawal will show?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction.","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Is my pending cash withdrawal processed?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Why do I have a pending cash withdrawal?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"I have a pending cash withdrawal","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"I made a withdrawal from my account but it has not posted?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Is my cash withdrawal pending?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"I'm not quite understanding why my cash withdrawal is showing as pending.","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"My cash withdrawal is still showing as pending.","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Why does my account have a pending cash withdrawal?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"I have a pending transaction in my app. How is it still pending if I pulled the cash out from the ATM earlier?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"I received cash from the ATM earlier, but this shows up as pending in the app.  I've got the cash already.  How can this be still pending?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Why does it say pending cash withdrawal on my statement?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"How long with my cash withdrawal stay pending for?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"My account was charged for a withdraw I tried to make that was decline.","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"how long does it take to post atm with drawl","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment?","label":46,"label_text":"pending_cash_withdrawal"}
{"text":"If I request that my funds be held, what currencies do you use?","label":36,"label_text":"fiat_currency_support"}
{"text":"Do you support all fiat currencies?","label":36,"label_text":"fiat_currency_support"}
{"text":"Does your system support multiple currency.","label":36,"label_text":"fiat_currency_support"}
{"text":"What currencies can I hold money in?","label":36,"label_text":"fiat_currency_support"}
{"text":"There is an incoming payment into my account, but it is deactivated. Will they still be processed?","label":36,"label_text":"fiat_currency_support"}
{"text":"What currencies do you do exchanges for?","label":36,"label_text":"fiat_currency_support"}
{"text":"In terms of holding and exchange, what fiat currencies do you use.","label":36,"label_text":"fiat_currency_support"}
{"text":"What fiat currencies are used for holding transactions?","label":36,"label_text":"fiat_currency_support"}
{"text":"Can I exchange to EUR?","label":36,"label_text":"fiat_currency_support"}
{"text":"Do you offer additional currency options?","label":36,"label_text":"fiat_currency_support"}
{"text":"How do I change currencies to euros?","label":36,"label_text":"fiat_currency_support"}
{"text":"What fiat currencies are supported for holding and exchange?","label":36,"label_text":"fiat_currency_support"}
{"text":"Will you handle EUR?","label":36,"label_text":"fiat_currency_support"}
{"text":"What options do I have for holding currencies?","label":36,"label_text":"fiat_currency_support"}
{"text":"Do you happen to do exchanges of EUR?","label":36,"label_text":"fiat_currency_support"}
{"text":"Do you accept exchanges to EUR?","label":36,"label_text":"fiat_currency_support"}
{"text":"What currencies are used in your exchange?","label":36,"label_text":"fiat_currency_support"}
{"text":"Which country's currency do you support?","label":36,"label_text":"fiat_currency_support"}
{"text":"I want to make a currency exchange to EU.","label":36,"label_text":"fiat_currency_support"}
{"text":"Can I exchange and hold all fiat currencies?","label":36,"label_text":"fiat_currency_support"}
{"text":"Can I exchange currencies?","label":36,"label_text":"fiat_currency_support"}
{"text":"Can I hold money in multiple currencies?","label":36,"label_text":"fiat_currency_support"}
{"text":"How man currencies can I hold?","label":36,"label_text":"fiat_currency_support"}
{"text":"Besides USD what other currencies can I have?","label":36,"label_text":"fiat_currency_support"}
{"text":"What countries can I travel to and have access to their currencies?","label":36,"label_text":"fiat_currency_support"}
{"text":"I need my card now!","label":12,"label_text":"card_delivery_estimate"}
{"text":"my card was not in the mail again can you advise?","label":12,"label_text":"card_delivery_estimate"}
{"text":"i need my card quick","label":12,"label_text":"card_delivery_estimate"}
{"text":"How long will it take to get to me?","label":12,"label_text":"card_delivery_estimate"}
{"text":"Can you get me my card fast?","label":12,"label_text":"card_delivery_estimate"}
{"text":"How long will it take to deliver something to US?","label":12,"label_text":"card_delivery_estimate"}
{"text":"I need my card quickly","label":12,"label_text":"card_delivery_estimate"}
{"text":"How long will it take to arrive?","label":12,"label_text":"card_delivery_estimate"}
{"text":"Can I have my card delivered on a specific day?","label":12,"label_text":"card_delivery_estimate"}
{"text":"What is the difference between standard and express delivery?","label":12,"label_text":"card_delivery_estimate"}
{"text":"Can it be delivered by a specific date?","label":12,"label_text":"card_delivery_estimate"}
{"text":"May I choose when it's delivered?","label":12,"label_text":"card_delivery_estimate"}
{"text":"I need it delivered on a certain date.","label":12,"label_text":"card_delivery_estimate"}
{"text":"When should I expect my card?","label":12,"label_text":"card_delivery_estimate"}
{"text":"How long does it take to get my card? Can I choose when to receive it?","label":12,"label_text":"card_delivery_estimate"}
{"text":"How long will it take for the card to arrive?","label":12,"label_text":"card_delivery_estimate"}
{"text":"How fast can you deliver?","label":12,"label_text":"card_delivery_estimate"}
{"text":"Ordered awhile back, what is the ETA in the US?","label":12,"label_text":"card_delivery_estimate"}
{"text":"How long should I expect for the card to arrive?","label":12,"label_text":"card_delivery_estimate"}
{"text":"When will the card arrive?","label":12,"label_text":"card_delivery_estimate"}
{"text":"Send my card as soon as you are able to.","label":12,"label_text":"card_delivery_estimate"}
{"text":"When are cards delivered?","label":12,"label_text":"card_delivery_estimate"}
{"text":"Can I get my card expedited?","label":12,"label_text":"card_delivery_estimate"}
{"text":"How long until my card is delivered?","label":12,"label_text":"card_delivery_estimate"}
{"text":"I need my card to come as soon as possible.","label":12,"label_text":"card_delivery_estimate"}
{"text":"I need my card as soon as possible.","label":12,"label_text":"card_delivery_estimate"}
{"text":"I need it delivered by Saturday.","label":12,"label_text":"card_delivery_estimate"}
{"text":"What's the U.S. Delivery time?","label":12,"label_text":"card_delivery_estimate"}
{"text":"When will my card arrive?","label":12,"label_text":"card_delivery_estimate"}
{"text":"Can I make sure my card is delivered on a specific day?","label":12,"label_text":"card_delivery_estimate"}
{"text":"Can I have it be delivered at a certain time?","label":12,"label_text":"card_delivery_estimate"}
{"text":"When traveling, can I auto top-up my card at certain times?","label":4,"label_text":"automatic_top_up"}
{"text":"Is there a limit when using auto top-up?","label":4,"label_text":"automatic_top_up"}
{"text":"Will it automatically top-up or do I need to do that manually if there isn't much cash left?","label":4,"label_text":"automatic_top_up"}
{"text":"I'm running out of money, can I  auto top up?","label":4,"label_text":"automatic_top_up"}
{"text":"How do I use auto top up?","label":4,"label_text":"automatic_top_up"}
{"text":"Can I have it add money at certain time intervals when I travel?","label":4,"label_text":"automatic_top_up"}
{"text":"I'm going to be away for awhile, can I have it add money automatically in certain intervals?","label":4,"label_text":"automatic_top_up"}
{"text":"Where can I find the \"auto-top\" feature?","label":4,"label_text":"automatic_top_up"}
{"text":"Is there an auto top-up option?","label":4,"label_text":"automatic_top_up"}
{"text":"where is theft-top option?","label":4,"label_text":"automatic_top_up"}
{"text":"Are there limits on auto top-up?","label":4,"label_text":"automatic_top_up"}
{"text":"can you assist me with the auto top up ?","label":4,"label_text":"automatic_top_up"}
{"text":"Do you have any limit on the auto top-up?","label":4,"label_text":"automatic_top_up"}
{"text":"Why are there limits on auto top-up?","label":4,"label_text":"automatic_top_up"}
{"text":"How can I top up automatically?","label":4,"label_text":"automatic_top_up"}
{"text":"What's the limit on automatic top-up?","label":4,"label_text":"automatic_top_up"}
{"text":"If I will be traveling, is there a way to auto top-up my card on certain days?","label":4,"label_text":"automatic_top_up"}
{"text":"Where is the auto top-up option?","label":4,"label_text":"automatic_top_up"}
{"text":"Do you have an auto top-up option?","label":4,"label_text":"automatic_top_up"}
{"text":"Can I space out how often money is transferred along my travels?","label":4,"label_text":"automatic_top_up"}
{"text":"Can I set up an automatic top-up for travel.","label":4,"label_text":"automatic_top_up"}
{"text":"I've tried looking for the auto-top up option on your website and I can't seem to find it. Can you help me?","label":4,"label_text":"automatic_top_up"}
{"text":"Will it automatically top-up if there isn't much money left?","label":4,"label_text":"automatic_top_up"}
{"text":"What is the auto top up function and where can I find that at?","label":4,"label_text":"automatic_top_up"}
{"text":"Is there a way to top-up automatically?","label":4,"label_text":"automatic_top_up"}
{"text":"What is the highest limit for Auto Top?","label":4,"label_text":"automatic_top_up"}
{"text":"I can't get my card to work.","label":14,"label_text":"card_not_working"}
{"text":"How do I know why my card isn't working?","label":14,"label_text":"card_not_working"}
{"text":"Why is my card not working?","label":14,"label_text":"card_not_working"}
{"text":"Can you please identify the problem with my bank card?","label":14,"label_text":"card_not_working"}
{"text":"My card does not work","label":14,"label_text":"card_not_working"}
{"text":"Can someone assist me by explaining why my card is not working?","label":14,"label_text":"card_not_working"}
{"text":"Help me.  My card doesn't work.","label":14,"label_text":"card_not_working"}
{"text":"I think my card is broken","label":14,"label_text":"card_not_working"}
{"text":"Why isn't my card working?","label":14,"label_text":"card_not_working"}
{"text":"My card isn't working anymore.","label":14,"label_text":"card_not_working"}
{"text":"My card was declined today when eating and I need to know what's wrong.","label":14,"label_text":"card_not_working"}
{"text":"How can I resolve a problem where my card won't go through at all?","label":14,"label_text":"card_not_working"}
{"text":"My actual card isn't working.","label":14,"label_text":"card_not_working"}
{"text":"Is my card broken?","label":14,"label_text":"card_not_working"}
{"text":"My card is broke, what do I do?","label":14,"label_text":"card_not_working"}
{"text":"I tried using my card today and it's not working, can you help me?","label":14,"label_text":"card_not_working"}
{"text":"My card stopped working when I use it","label":14,"label_text":"card_not_working"}
{"text":"The card I've got seems to be broken.","label":14,"label_text":"card_not_working"}
{"text":"My card isn't working","label":14,"label_text":"card_not_working"}
{"text":"My card suddenly quit working.","label":14,"label_text":"card_not_working"}
{"text":"I have tried to use my card several times and it does not work.","label":14,"label_text":"card_not_working"}
{"text":"The card I have doesn't work.","label":14,"label_text":"card_not_working"}
{"text":"My card doesn't accept any transaction at all. What's wrong??","label":14,"label_text":"card_not_working"}
{"text":"Nothing goes through on my card.","label":14,"label_text":"card_not_working"}
{"text":"How do I find out why my card won't work?","label":14,"label_text":"card_not_working"}
{"text":"Could it be that I deactivated my card, its not working?","label":14,"label_text":"card_not_working"}
{"text":"Tell me how I can exchange between different currency.","label":33,"label_text":"exchange_via_app"}
{"text":"Will this app exchange currencies?","label":33,"label_text":"exchange_via_app"}
{"text":"How do I convert currencies with the app?","label":33,"label_text":"exchange_via_app"}
{"text":"How are currencies exchanged?","label":33,"label_text":"exchange_via_app"}
{"text":"Can I exchange currencies with this app?","label":33,"label_text":"exchange_via_app"}
{"text":"How do I make an exchange from one currency to another?","label":33,"label_text":"exchange_via_app"}
{"text":"How do I interconvert between AUD and GBP?","label":33,"label_text":"exchange_via_app"}
{"text":"What is the best way to exchange currency between USD and GBP using your app?","label":33,"label_text":"exchange_via_app"}
{"text":"If I wanted to make a change from GBP to AUD what is the process?","label":33,"label_text":"exchange_via_app"}
{"text":"Can I get some money exchanged?","label":33,"label_text":"exchange_via_app"}
{"text":"How would I use my money in a different country?","label":33,"label_text":"exchange_via_app"}
{"text":"Can I change to another currency?","label":33,"label_text":"exchange_via_app"}
{"text":"If I need GBP instead of AUD what do I do?","label":33,"label_text":"exchange_via_app"}
{"text":"I was wondering whether exchanging currencies can be done on this app.","label":33,"label_text":"exchange_via_app"}
{"text":"I might need AUD instead of GBP, how to change?","label":33,"label_text":"exchange_via_app"}
{"text":"Can am I able to exchange currencies?","label":33,"label_text":"exchange_via_app"}
{"text":"What currency's can i exchange for?","label":33,"label_text":"exchange_via_app"}
{"text":"What currencies will this app exchange?","label":33,"label_text":"exchange_via_app"}
{"text":"I would like to exchange some currency.","label":33,"label_text":"exchange_via_app"}
{"text":"Can I exchange between GBP and USD on the app?","label":33,"label_text":"exchange_via_app"}
{"text":"Is there currency exchange on this app?","label":33,"label_text":"exchange_via_app"}
{"text":"Can I change my currency from USD to EUR?","label":33,"label_text":"exchange_via_app"}
{"text":"I think I want AUD and not GBP, can you help?","label":33,"label_text":"exchange_via_app"}
{"text":"Can I exchange currencies with my account?","label":33,"label_text":"exchange_via_app"}
{"text":"I would like to exchange currencies","label":33,"label_text":"exchange_via_app"}
{"text":"My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"My card is lost! What can I do?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Oh no!  I lost my card!  Help!","label":41,"label_text":"lost_or_stolen_card"}
{"text":"I believe my card has been stolen, what can I do about this situation? It's urgent.","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Help! Someone stole my card!","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Help.  I have a stolen card!","label":41,"label_text":"lost_or_stolen_card"}
{"text":"card is lost, please help","label":41,"label_text":"lost_or_stolen_card"}
{"text":"How do I report my card stolen?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Is a copy of the police report necessary for completing the report process?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"What should I do if I lost my card?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"I think my card was stolen.","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"What should I do if my card is missing?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Somehow I am missing my card.  What should I do?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"My card was taken from me","label":41,"label_text":"lost_or_stolen_card"}
{"text":"My card got lost.","label":41,"label_text":"lost_or_stolen_card"}
{"text":"How do I report my card lost or stolen?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"My card is lost! What do I do now?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"How do I report a stolen card?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Somebody has stolen my card, I need help please.","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Are you able to locate my card?","label":41,"label_text":"lost_or_stolen_card"}
{"text":"My card got stolen!","label":41,"label_text":"lost_or_stolen_card"}
{"text":"Help me please!  My card was stolen!","label":41,"label_text":"lost_or_stolen_card"}
{"text":"how old do i need to be to get an account for myself","label":1,"label_text":"age_limit"}
{"text":"How young can I be to open my own account?","label":1,"label_text":"age_limit"}
{"text":"How do I go about setting up an account for my daughter?","label":1,"label_text":"age_limit"}
{"text":"Is there an age minimum?","label":1,"label_text":"age_limit"}
{"text":"What is the youngest age in order to have an account?","label":1,"label_text":"age_limit"}
{"text":"What age do I have to be?","label":1,"label_text":"age_limit"}
{"text":"Can my daughter open an account?","label":1,"label_text":"age_limit"}
{"text":"What is the minimum age to open an account?","label":1,"label_text":"age_limit"}
{"text":"What is the minimum age?","label":1,"label_text":"age_limit"}
{"text":"I am only 17. Can I make an account?","label":1,"label_text":"age_limit"}
{"text":"What is the age to open an account?","label":1,"label_text":"age_limit"}
{"text":"How do I open up an account for my child?","label":1,"label_text":"age_limit"}
{"text":"Can I open a bank account for my newborn baby?","label":1,"label_text":"age_limit"}
{"text":"Do you offer services for children to have money saving experience?","label":1,"label_text":"age_limit"}
{"text":"If my kids wanted to use your service how old would they have to be?","label":1,"label_text":"age_limit"}
{"text":"Can my 19 year old daughter open a savings account at the bank?","label":1,"label_text":"age_limit"}
{"text":"What's the minimum age for opening an account?","label":1,"label_text":"age_limit"}
{"text":"I would like an account for my children, how do I go about doing this?","label":1,"label_text":"age_limit"}
{"text":"Can my children have their own account?","label":1,"label_text":"age_limit"}
{"text":"Is it possible to open an account for my children?","label":1,"label_text":"age_limit"}
{"text":"Do my kids have to be a certain age to use this service?","label":1,"label_text":"age_limit"}
{"text":"Is there an age limit?","label":1,"label_text":"age_limit"}
{"text":"What are the age requirements for opening an account?","label":1,"label_text":"age_limit"}
{"text":"will i be able to open an account for my daughter","label":1,"label_text":"age_limit"}
{"text":"How old do I need to be to open an account?","label":1,"label_text":"age_limit"}
{"text":"What age can sign up for services?","label":1,"label_text":"age_limit"}
{"text":"How old do my kids have to be to use your service?","label":1,"label_text":"age_limit"}
{"text":"What age do my kids need to be to use your service?","label":1,"label_text":"age_limit"}
{"text":"How old does my kids need to be to open an account?","label":1,"label_text":"age_limit"}
{"text":"How young can someone be in order to open an account?","label":1,"label_text":"age_limit"}
{"text":"How old does one have to be to have an account with the bank?","label":1,"label_text":"age_limit"}
{"text":"How do I get my PIN unlocked?","label":49,"label_text":"pin_blocked"}
{"text":"Where can I view my PIN?","label":49,"label_text":"pin_blocked"}
{"text":"Will you reinstate my PIN?","label":49,"label_text":"pin_blocked"}
{"text":"How do I unblock my pin after entering it wrong too many times?","label":49,"label_text":"pin_blocked"}
{"text":"I used the wrong ping too many times and now the account is blocked.  How do I unblock?","label":49,"label_text":"pin_blocked"}
{"text":"I need help because I drunken blocked my card?","label":49,"label_text":"pin_blocked"}
{"text":"How do I reset my PIN, I can't seem to use my card?","label":49,"label_text":"pin_blocked"}
{"text":"When I put the wrong pin too much, I got blocked, so can you help me unblock my pin","label":49,"label_text":"pin_blocked"}
{"text":"My pin was blocked, how do I make it so I can use it?","label":49,"label_text":"pin_blocked"}
{"text":"I have exceeded the number of times I can try my PIN","label":49,"label_text":"pin_blocked"}
{"text":"How can I unblock a blocked pin number for my account?","label":49,"label_text":"pin_blocked"}
{"text":"Can you unlock my pin? I think I entered the wrong pin too many times.","label":49,"label_text":"pin_blocked"}
{"text":"How do I deal with a blocked PIN?","label":49,"label_text":"pin_blocked"}
{"text":"I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back?","label":49,"label_text":"pin_blocked"}
{"text":"I'v exhausted all the of times I can try my PIN","label":49,"label_text":"pin_blocked"}
{"text":"Help! I forgot my PIN and have been locked out of using my card.","label":49,"label_text":"pin_blocked"}
{"text":"Can you assist me with unblocking my PIN? I put it in wrong too many times.","label":49,"label_text":"pin_blocked"}
{"text":"My PIN is blocked, what do I do?","label":49,"label_text":"pin_blocked"}
{"text":"How do I reset my PIN?","label":49,"label_text":"pin_blocked"}
{"text":"Can I unblock my pin?","label":49,"label_text":"pin_blocked"}
{"text":"How do I unblock my PIN?","label":49,"label_text":"pin_blocked"}
{"text":"My card's frozen, what can I do?","label":49,"label_text":"pin_blocked"}
{"text":"How can I unlock the pin?","label":49,"label_text":"pin_blocked"}
{"text":"My PIN is not working and I need assistance.","label":49,"label_text":"pin_blocked"}
{"text":"Are contactless payments enabled on my new card?","label":23,"label_text":"contactless_not_working"}
{"text":"My contanctless has stopped working","label":23,"label_text":"contactless_not_working"}
{"text":"I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them.","label":23,"label_text":"contactless_not_working"}
{"text":"I tried to pay contactless at the bus today and it didn't work. Any ideas why?","label":23,"label_text":"contactless_not_working"}
{"text":"For some reason my contactless has stopped working. I don't know what the problem is. What can I do?","label":23,"label_text":"contactless_not_working"}
{"text":"I couldn't use my contactless this morning, it wasn't accepted.","label":23,"label_text":"contactless_not_working"}
{"text":"Contactless isn't working for me","label":23,"label_text":"contactless_not_working"}
{"text":"What can I do if contactless doesn't work?","label":23,"label_text":"contactless_not_working"}
{"text":"Fix my contactless","label":23,"label_text":"contactless_not_working"}
{"text":"How can I make my contactless work for the metro?","label":23,"label_text":"contactless_not_working"}
{"text":"Can you help my fix my contactless?","label":23,"label_text":"contactless_not_working"}
{"text":"When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future?","label":23,"label_text":"contactless_not_working"}
{"text":"I wanted to use my card contactless but it doesn't seem to be working, what could be the problem?","label":23,"label_text":"contactless_not_working"}
{"text":"How do I make contactless work","label":23,"label_text":"contactless_not_working"}
{"text":"what is the charges for new card?","label":23,"label_text":"contactless_not_working"}
{"text":"The contactless I have won't work.","label":23,"label_text":"contactless_not_working"}
{"text":"I wanted to use my contactless at the metro today but it didn't accept it!","label":23,"label_text":"contactless_not_working"}
{"text":"It didnt work when I tried to pay contactless at the bus today. Why?","label":23,"label_text":"contactless_not_working"}
{"text":"I am not able to do contactless.","label":23,"label_text":"contactless_not_working"}
{"text":"How do I use contactless payments?","label":23,"label_text":"contactless_not_working"}
{"text":"Help me with my contactless which isn't working.","label":23,"label_text":"contactless_not_working"}
{"text":"How can I fix a problem where contactless isn't working?","label":23,"label_text":"contactless_not_working"}
{"text":"How do I use contactless pay?","label":23,"label_text":"contactless_not_working"}
{"text":"How do I enable contactless pay?","label":23,"label_text":"contactless_not_working"}
{"text":"Do I need to make a regular payment before a contactless one?","label":23,"label_text":"contactless_not_working"}
{"text":"How can I find out where my contactless works?","label":23,"label_text":"contactless_not_working"}
{"text":"Should i reinstall the payment app?","label":23,"label_text":"contactless_not_working"}
{"text":"how much do you charge to accept transfers","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"I would like to make a transfer. How much does it cost?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"I need to make a transfer, what will the fee be?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"If I make a top-up are there charges applied?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Can I also transfer with SWIFT?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Are SWIFT transfers accepted?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Do I have to pay for topping up by transfer?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Are there any sort of fees involved for top of transfers?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Is it possible to get a transfer from SWIFT?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Do I have to pay any fees in order to receive money?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"How much am I charged to receive money?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Will you deal with SWIFT transfers?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Will a transfer incur a fee?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"If I transfer money from my bank to top-up my account will I be charged?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Will I be charged if someone needs to send me money?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"What are the fees for top-ups?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Will topping up by transfer lead to a charge on my account?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"What are the charges for receiving money?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"What is the fee to receive money?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"How much am I charged for a SEPA transfer?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"How much is the fee for a SEPA transfer?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"What'll it charge me for a SEPA transfer?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Should I expect to be charged for topping up by transfer?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"is there a fee for a transfer? if so how much will it be?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Is there a fee for transfer top-up?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Can you tell me what the transfer policy is?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Will I be charged a fee if I receive a SEPA transfer","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"What us the fee to transfer money from my bank?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Do I get charged if i am getting money?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"Can you tell me the total cost of a transfer?","label":56,"label_text":"top_up_by_bank_transfer_charge"}
{"text":"What would lead to my top up still pending?","label":47,"label_text":"pending_top_up"}
{"text":"there's a delay in my top-up","label":47,"label_text":"pending_top_up"}
{"text":"Is there a reason my top up hasn't gone through","label":47,"label_text":"pending_top_up"}
{"text":"The top-up is pending.","label":47,"label_text":"pending_top_up"}
{"text":"Could you explain why my top-up has gone through yet?","label":47,"label_text":"pending_top_up"}
{"text":"I've already topped up, but I cannot see the funds being available. What happened?","label":47,"label_text":"pending_top_up"}
{"text":"What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending.","label":47,"label_text":"pending_top_up"}
{"text":"I  do not see a top-up processed.","label":47,"label_text":"pending_top_up"}
{"text":"I topped up but it didn't complete","label":47,"label_text":"pending_top_up"}
{"text":"So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed.","label":47,"label_text":"pending_top_up"}
{"text":"why hasn't my top up gone through yet","label":47,"label_text":"pending_top_up"}
{"text":"Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at \"pending\" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant?","label":47,"label_text":"pending_top_up"}
{"text":"Why hasn't my top-up been completed?","label":47,"label_text":"pending_top_up"}
{"text":"top up did not complete","label":47,"label_text":"pending_top_up"}
{"text":"Why is my top up still pending?","label":47,"label_text":"pending_top_up"}
{"text":"Your top-up function isn't working, it still says pending even though I know my card works.","label":47,"label_text":"pending_top_up"}
{"text":"Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it!","label":47,"label_text":"pending_top_up"}
{"text":"I'm attempting to top-up my account but it has been pending for an hour.","label":47,"label_text":"pending_top_up"}
{"text":"What does it mean when my top up is saying  still pending?","label":47,"label_text":"pending_top_up"}
{"text":"Where is the money I topped off with?","label":47,"label_text":"pending_top_up"}
{"text":"Why is my top-up still pending?","label":47,"label_text":"pending_top_up"}
{"text":"Topping up my card is not working because I believe the top up is pending","label":47,"label_text":"pending_top_up"}
{"text":"I made a transaction this morning and would like to revert it.","label":8,"label_text":"cancel_transfer"}
{"text":"Can i cancel a charge?","label":8,"label_text":"cancel_transfer"}
{"text":"Can I cancel my transaction?","label":8,"label_text":"cancel_transfer"}
{"text":"I made a transaction but did it to the wrong account.","label":8,"label_text":"cancel_transfer"}
{"text":"Tell me how to cancel a transfer.","label":8,"label_text":"cancel_transfer"}
{"text":"I need you to cancel a transfer that I made.  It is the wrong account number and the app won't let me stop the transaction.  Please stop it!","label":8,"label_text":"cancel_transfer"}
{"text":"I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through","label":8,"label_text":"cancel_transfer"}
{"text":"How can I cancel a transfer?","label":8,"label_text":"cancel_transfer"}
{"text":"Is there any way to cancel a transfer?","label":8,"label_text":"cancel_transfer"}
{"text":"I accidentally made a transaction to the wrong account.","label":8,"label_text":"cancel_transfer"}
{"text":"I want to cancel a transfer right away! Can you help?","label":8,"label_text":"cancel_transfer"}
{"text":"Help me cancel my transaction","label":8,"label_text":"cancel_transfer"}
{"text":"This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately.","label":8,"label_text":"cancel_transfer"}
{"text":"I want to reverse my transaction from earlier","label":8,"label_text":"cancel_transfer"}
{"text":"Is there a way to revert my transaction from this morning?","label":8,"label_text":"cancel_transfer"}
{"text":"I'd like to cancel a transfer","label":8,"label_text":"cancel_transfer"}
{"text":"Can I cancel a transfer if is already processed?","label":8,"label_text":"cancel_transfer"}
{"text":"I made a mistake when I did a transfer so now what can I do to fix that?","label":8,"label_text":"cancel_transfer"}
{"text":"I need to cancel an incorrect transaction.","label":8,"label_text":"cancel_transfer"}
{"text":"How do I cancel my transfer?","label":8,"label_text":"cancel_transfer"}
{"text":"I submitted a transaction to the incorrect account.","label":8,"label_text":"cancel_transfer"}
{"text":"The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through!","label":8,"label_text":"cancel_transfer"}
{"text":"I want to go back on what I did this morning","label":8,"label_text":"cancel_transfer"}
{"text":"How do i cancel my transaction?","label":8,"label_text":"cancel_transfer"}
{"text":"I made a mistake and need to cancel a transaction","label":8,"label_text":"cancel_transfer"}
{"text":"My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through?","label":8,"label_text":"cancel_transfer"}
{"text":"I need help cancelling a transaction.","label":8,"label_text":"cancel_transfer"}
{"text":"I don't want the transaction to go through now","label":8,"label_text":"cancel_transfer"}
{"text":"Can I change the amount I made on a payment that I made to the payment is correct.","label":8,"label_text":"cancel_transfer"}
{"text":"Please help me!  I need to cancel a transaction.","label":8,"label_text":"cancel_transfer"}
{"text":"How much money can i top up?","label":60,"label_text":"top_up_limits"}
{"text":"What are the restrictions to top-offs?","label":60,"label_text":"top_up_limits"}
{"text":"what is the top up limit","label":60,"label_text":"top_up_limits"}
{"text":"What is maximum top up?","label":60,"label_text":"top_up_limits"}
{"text":"Is there a limit to top-up amounts?","label":60,"label_text":"top_up_limits"}
{"text":"Is there any limit to the amount I can add to a card at a time?","label":60,"label_text":"top_up_limits"}
{"text":"I want to know if there is a maximum I can top up.","label":60,"label_text":"top_up_limits"}
{"text":"What is the limit to a top-up?","label":60,"label_text":"top_up_limits"}
{"text":"Can I top-up as much as I want?","label":60,"label_text":"top_up_limits"}
{"text":"Can you tell me the limits for top ups?","label":60,"label_text":"top_up_limits"}
{"text":"When I top up what are the amoutn limits.","label":60,"label_text":"top_up_limits"}
{"text":"Is there a limit on top-ups?","label":60,"label_text":"top_up_limits"}
{"text":"Are there limits to top-ups?","label":60,"label_text":"top_up_limits"}
{"text":"What's the top up limit?","label":60,"label_text":"top_up_limits"}
{"text":"What is the limit to top-up?","label":60,"label_text":"top_up_limits"}
{"text":"how much can i top up?","label":60,"label_text":"top_up_limits"}
{"text":"Is there a limit to how high I can top-up?","label":60,"label_text":"top_up_limits"}
{"text":"Is there an amount limit to my top-up?","label":60,"label_text":"top_up_limits"}
{"text":"Is there a limit for top-ups?","label":60,"label_text":"top_up_limits"}
{"text":"Is there a maximum i can top up?","label":60,"label_text":"top_up_limits"}
{"text":"As for limits are top ups included?","label":60,"label_text":"top_up_limits"}
{"text":"What are the top-up limits?","label":60,"label_text":"top_up_limits"}
{"text":"I don't know if this is an issue with the ATM or my account, but I just tried withdrawing 30 pounds from the ATM I'm at now and it only gave me 10. Is this a glitch or what exactly is going on?","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I got less cash than the one I specified in the ATM","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"The amount of cash I received was incorrect","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do?","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"The ATM gave me the wrong amount of cash today when I went to withdraw. The app says it was more.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"The amount of cash I received was different than what I requested.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash?","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I did not get as much cash as I requested at the ATM.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though...","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"Where is the money I pushed it's on my mobile app as being withdrawn.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"Why did I not get all the cash I asked for?","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I tried to get $100 but I just got $20","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"Where is the money that I asked for? I asked for more than I got!","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I withdrew money but the full amount wasn't dispensed.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"Something went wrong with my withdrawal. The amount of money isn't right.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I asked for 100 but only got 20.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I didn't get as much cash as I asked for from the ATM, why?","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I tried to take out cash but the amount isn't right, so what do I do?","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"The ATM didn't give me the the withdraw amount requested.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"Why did I get less money than I asked for?","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I didn't get the right amount at the ATM.","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"did not receive correct cash upon withdrawal","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"Will declined funds I tried to withdraw be returned to me?","label":75,"label_text":"wrong_amount_of_cash_received"}
{"text":"I was charged a fee after using my card and I shouldn't have been.","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Is there a reason I was charged a fee for using my card as payment? I've never had an extra fee before.","label":15,"label_text":"card_payment_fee_charged"}
{"text":"I show another charge on my card from when I used it, why?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"I used my card for a purchase and was charged a fee","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Why was I charged for card payment?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"There is an unauthorized fee.","label":15,"label_text":"card_payment_fee_charged"}
{"text":"I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before.","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Why was I charged an extra fee when paying with my card?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Why are there fees for card usage?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"im not sure what this charge is for","label":15,"label_text":"card_payment_fee_charged"}
{"text":"When would my card be charged an extra fee for a transaction?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Why did I have to pay more when I do it with my card?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"What is the fee on my card payment?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Why would I be charged a fee for card payment?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Will I always be charged a fee for using my card?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Paying in card resulted in a fee","label":15,"label_text":"card_payment_fee_charged"}
{"text":"So what items  actually come  with  extra  fees","label":15,"label_text":"card_payment_fee_charged"}
{"text":"How do I avoid getting charged a fee on my card?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Is there a fee when you pay with your card?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"I have been charged with a fee for paying with my card.","label":15,"label_text":"card_payment_fee_charged"}
{"text":"For the first time I got a fee on my account. How do I know when you charge these fees?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"What fees apply when using a card?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Why do you charge fees on card payments?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"Why was a charged a fee for using the card?","label":15,"label_text":"card_payment_fee_charged"}
{"text":"They charged me for paying with my card.","label":15,"label_text":"card_payment_fee_charged"}
{"text":"I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"My money transfer has not arrived.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I am still waiting for a transaction to be completed","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I made a money transaction but the recipient can't see it","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I tried to send someone money but they haven't received it.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"How long does it take for a transfer to get to a recipient?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"How can the recipient see my money transaction?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I transferred money but the recipient says it has not arrived. Why would this be?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"The transfer I did hasn't arrived","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"how long do money transfers take?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I transferred some money and it didint arrive","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"Where is the transfer I started?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"transaction failed?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I completed a money transaction but the recipient hasn't received it","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I sent money.  They haven't received it.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I transferred some money but the receiver can't pick it up for some reason.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"Where is the transaction I made to a friend?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"How long will it take for my transaction to be completed?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I sent some money and the receiver can't access it.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"When will my funds transfer?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"How long does it take for transfers to finish?  I sent funds to my pal, and she says that she has not gotten anything.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"How long until my friend receives my transaction?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"Why hasn't my recipient received their money?","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I am still awaiting the completion of the transaction.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"I transferred some money but the recipient is having trouble withdrawing.","label":66,"label_text":"transfer_not_received_by_recipient"}
{"text":"To add money to my account, what currencies can I use?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"I need support options, I want to top my card","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"I have 1 other US card.  Can you take that?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What are the cards and currencies that are supported?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What currencies are accepted for adding money?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What kind of currencies can I use to add money?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"If I only have 1 other US card, can you take it?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"can you tell me what cards and currencies you take?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Will you accept my other card from the U.S.?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What is accepted in regards to cards and currencies?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Will you accept my other card?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Which cards do you guys support? I want to top up using my credit card.","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What cards and currencies do you support?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"When adding money, what are the currencies you take?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Which forms of currency are accepted?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Are US credit cards accepted?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"I want to add money but don't know what currencies you accept, can you tell me?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"why wouldn't you support american express? its a card i like and use often and i don't want to get a different one","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Tell me which cards and what currency is supported.","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Do you support all cards and currencies?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Which credit or debit cards can I use to top up?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What options do I have in regards to payment?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What are all the currencies and cards supported to use this?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What cards to do you support to top up.","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Can I use any currency to add money?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"Is my currency okay to add money with?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What cards and currencies will suffice?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What cards and currencies are supported?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"What currencies or cards do you support for topping up?","label":54,"label_text":"supported_cards_and_currencies"}
{"text":"How do you get a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"Where can I find a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"Is there an option to have a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"how do i get a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"Where do I order a virtual card from?","label":40,"label_text":"getting_virtual_card"}
{"text":"Why did I not get a virtual card yet?","label":40,"label_text":"getting_virtual_card"}
{"text":"Is it possible for me to get a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"Is this where I order a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"What are the steps to getting a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"help me obtain a virtual card","label":40,"label_text":"getting_virtual_card"}
{"text":"Where is the virtual card located?","label":40,"label_text":"getting_virtual_card"}
{"text":"Where do I obtain my virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"I want a virtual card!","label":40,"label_text":"getting_virtual_card"}
{"text":"Are virtual cards available to get?","label":40,"label_text":"getting_virtual_card"}
{"text":"Can I get a copy of the card by email?","label":40,"label_text":"getting_virtual_card"}
{"text":"Where do I find the virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"How do I order a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"I thought I was going to get a virtual card but I haven't received it yet, how can we resolve this?","label":40,"label_text":"getting_virtual_card"}
{"text":"Please help me get a virtual card.","label":40,"label_text":"getting_virtual_card"}
{"text":"Can I order a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"Where can I go to get a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"Where are the virtual cards located?","label":40,"label_text":"getting_virtual_card"}
{"text":"When should I receive my virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"I need to reorder my virtual card!","label":40,"label_text":"getting_virtual_card"}
{"text":"Where can I get a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"Is there a way to obtain a virtual card?","label":40,"label_text":"getting_virtual_card"}
{"text":"Will my card be accepted all over the world?","label":10,"label_text":"card_acceptance"}
{"text":"Who accepts this card?","label":10,"label_text":"card_acceptance"}
{"text":"Can I use my card for payment all over the world?","label":10,"label_text":"card_acceptance"}
{"text":"It will be fine to use at any establishment that accepts Mastercard.","label":10,"label_text":"card_acceptance"}
{"text":"Where can the card be used?","label":10,"label_text":"card_acceptance"}
{"text":"Can my card be used everywhere?","label":10,"label_text":"card_acceptance"}
{"text":"Are there any limits on where I can use my card?","label":10,"label_text":"card_acceptance"}
{"text":"Can I use my card anywhere I want?","label":10,"label_text":"card_acceptance"}
{"text":"Is there anywhere my card will not be accepted?","label":10,"label_text":"card_acceptance"}
{"text":"What are the rules to where I can use my card?","label":10,"label_text":"card_acceptance"}
{"text":"Do you know where my card will be accepted?","label":10,"label_text":"card_acceptance"}
{"text":"Is my card accepted everywhere?","label":10,"label_text":"card_acceptance"}
{"text":"What places will accept my card for payment?","label":10,"label_text":"card_acceptance"}
{"text":"Where can I use my card?","label":10,"label_text":"card_acceptance"}
{"text":"Will I be able to use my card anywhere?","label":10,"label_text":"card_acceptance"}
{"text":"Is it acceptable to use my card anywhere?","label":10,"label_text":"card_acceptance"}
{"text":"Can I use my card everywhere?","label":10,"label_text":"card_acceptance"}
{"text":"Where can I pay with my debit or credit card?","label":10,"label_text":"card_acceptance"}
{"text":"Where should my card work?","label":10,"label_text":"card_acceptance"}
{"text":"areas card is accpeted","label":10,"label_text":"card_acceptance"}
{"text":"places i can use the card","label":10,"label_text":"card_acceptance"}
{"text":"Can I make online purchases with my card?","label":10,"label_text":"card_acceptance"}
{"text":"Will filling stations accept my card?","label":10,"label_text":"card_acceptance"}
{"text":"Where am I able to use the card?","label":10,"label_text":"card_acceptance"}
{"text":"What can I use my card to pay for?","label":10,"label_text":"card_acceptance"}
{"text":"My top-up was cancelled; will I receive a refund?","label":61,"label_text":"top_up_reverted"}
{"text":"How do I fix a reverted top up?","label":61,"label_text":"top_up_reverted"}
{"text":"My top-up showed as complete, but it's no longer there! What's going on here?","label":61,"label_text":"top_up_reverted"}
{"text":"It seems my top up is reverted?","label":61,"label_text":"top_up_reverted"}
{"text":"The app wouldn't accept my top up.","label":61,"label_text":"top_up_reverted"}
{"text":"I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go?","label":61,"label_text":"top_up_reverted"}
{"text":"I believe my money did not go through with my top up, was there a problem on your end?","label":61,"label_text":"top_up_reverted"}
{"text":"I put money into my account for the minimum balance but the application didn't accept.","label":61,"label_text":"top_up_reverted"}
{"text":"Can you tell me if my top-up has been cancelled?","label":61,"label_text":"top_up_reverted"}
{"text":"The application reverted my top-up.","label":61,"label_text":"top_up_reverted"}
{"text":"I think my top-up was cancelled.","label":61,"label_text":"top_up_reverted"}
{"text":"I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on?","label":61,"label_text":"top_up_reverted"}
{"text":"What happened to my top-up?","label":61,"label_text":"top_up_reverted"}
{"text":"For what reason would a top up be reverted and returned to my account?","label":61,"label_text":"top_up_reverted"}
{"text":"When I topped up, the app reverted my funds.","label":61,"label_text":"top_up_reverted"}
{"text":"I tryed to make a top-up with cryptocurrency but the payment was referted.","label":61,"label_text":"top_up_reverted"}
{"text":"Was my top up reversed?","label":61,"label_text":"top_up_reverted"}
{"text":"I see my top-up was canceled, but why?","label":61,"label_text":"top_up_reverted"}
{"text":"Do you know if my top-up has been cancelled?","label":61,"label_text":"top_up_reverted"}
{"text":"My top-up was revoked.","label":61,"label_text":"top_up_reverted"}
{"text":"Im very upset as my top-up was canceled and I have no idea why.","label":61,"label_text":"top_up_reverted"}
{"text":"My top-up has been cancelled.","label":61,"label_text":"top_up_reverted"}
{"text":"On my last transaction it seem that my top-up was not successful.","label":61,"label_text":"top_up_reverted"}
{"text":"I'd like to know why my top-up was canceled please.","label":61,"label_text":"top_up_reverted"}
{"text":"I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"How come I don't see my deposit in my account yet?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"Where is my cash deposit?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"How can I get the cash deposit to show up on my account?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"When will I see the cash I deposited this morning as available?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"cash from this morning has not deposited","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"When I deposit cheques and cash, my balance does not update.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"cash deposit to my account has shown a red flag.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"I have paid money into my account but it doesn't show.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"The balance on my account wasn't updated after I made a depost.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"Are cheques accepted to my account? Mine didn't seem to work.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"IM still waiting for my account to update from a cash deposit?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"Where is my deposit?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"My bank statement doesn't show the cash deposit I made recently.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"Why didn't my balance update after my cash or checque deposit?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"I made a deposit of cash and check that has not been added to my balance.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"Why hasn't my balance increased after depositing a check?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"Why does my account not accept cash deposits?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"I had a cheque deposited, but I still haven't seen the cash.","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"I sent a cheque  a few days ago and nothing has happened to my account yet. Can you please check on this for me?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"Has the check I deposited cleared to I can get the cash?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"How long does it take to process cheque deposits?","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"I tired to deposit some cash into my account but it's not there","label":6,"label_text":"balance_not_updated_after_cheque_or_cash_deposit"}
{"text":"I have a strange payment in my statement","label":16,"label_text":"card_payment_not_recognised"}
{"text":"There is a charge on my card that I did not make","label":16,"label_text":"card_payment_not_recognised"}
{"text":"I saw a payment i did not do","label":16,"label_text":"card_payment_not_recognised"}
{"text":"There is a payment that is not mine in the app.  Please advise\/","label":16,"label_text":"card_payment_not_recognised"}
{"text":"I did not make this card payment.","label":16,"label_text":"card_payment_not_recognised"}
{"text":"What should I do if I see a payment I didn't make?","label":16,"label_text":"card_payment_not_recognised"}
{"text":"I found an unauthorized card payment","label":16,"label_text":"card_payment_not_recognised"}
{"text":"there is a transaction on my account that i didnt make","label":16,"label_text":"card_payment_not_recognised"}
{"text":"There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well!","label":16,"label_text":"card_payment_not_recognised"}
{"text":"Has someone accessed my card there are payments I did not make that are showing up on the app.","label":16,"label_text":"card_payment_not_recognised"}
{"text":"There are some strange charges on my card that I didn't make from a few days ago.  Is my card stolen and if so should I cancel it?  Will I get refunded the charges?","label":16,"label_text":"card_payment_not_recognised"}
{"text":"I have a payment I didn't do","label":16,"label_text":"card_payment_not_recognised"}
{"text":"There is a payment that is not mine.","label":16,"label_text":"card_payment_not_recognised"}
{"text":"Can you freeze my account?  I just saw there are transactions on my account that I don't recognize.  How can I fix this?","label":16,"label_text":"card_payment_not_recognised"}
{"text":"I don't recognise a card payment","label":16,"label_text":"card_payment_not_recognised"}
{"text":"Payment i did not do","label":16,"label_text":"card_payment_not_recognised"}
{"text":"Please put a freeze on my card,  I am worried there has been some payments on it and I don't know what for.","label":16,"label_text":"card_payment_not_recognised"}
{"text":"What should I do to get transactions off of my account if I didn't make them?  My card must have been compromised and I need to freeze it asap!","label":16,"label_text":"card_payment_not_recognised"}
{"text":"What can I do about some payments on my card I didn't make.  Please put a freeze on my card till we can figure this out.","label":16,"label_text":"card_payment_not_recognised"}
{"text":"I'm not familiar with a card payment.","label":16,"label_text":"card_payment_not_recognised"}
{"text":"I have an unauthorized transaction on my statement","label":16,"label_text":"card_payment_not_recognised"}
{"text":"There is a payment in the App that is not mine.","label":16,"label_text":"card_payment_not_recognised"}
{"text":"I don't know where this transaction came from?","label":16,"label_text":"card_payment_not_recognised"}
{"text":"I know I didn't make this payment showing up on my card, I don't remember this person at all.","label":16,"label_text":"card_payment_not_recognised"}
{"text":"Some of my card payments look different than where I purchased products from. Why is that?","label":16,"label_text":"card_payment_not_recognised"}
{"text":"There is a strange payment on my statement. What should I do?","label":16,"label_text":"card_payment_not_recognised"}
{"text":"There is a fraudulent charge on my statement.","label":16,"label_text":"card_payment_not_recognised"}
{"text":"In my statement there is a payment that is I do not recognize","label":16,"label_text":"card_payment_not_recognised"}
{"text":"How to change my address.","label":30,"label_text":"edit_personal_details"}
{"text":"How do I update my details?","label":30,"label_text":"edit_personal_details"}
{"text":"My address needs to be revised.","label":30,"label_text":"edit_personal_details"}
{"text":"got married, need to change account name","label":30,"label_text":"edit_personal_details"}
{"text":"got married and need to change name","label":30,"label_text":"edit_personal_details"}
{"text":"How do I change my information?","label":30,"label_text":"edit_personal_details"}
{"text":"I need to change my account details","label":30,"label_text":"edit_personal_details"}
{"text":"My address has changed. How do I report it?","label":30,"label_text":"edit_personal_details"}
{"text":"I need to update my info.","label":30,"label_text":"edit_personal_details"}
{"text":"How can I modify my details?","label":30,"label_text":"edit_personal_details"}
{"text":"My address has updated and I need to change it.","label":30,"label_text":"edit_personal_details"}
{"text":"Is it possible to edit my personal details on the app?","label":30,"label_text":"edit_personal_details"}
{"text":"how can i change my details","label":30,"label_text":"edit_personal_details"}
{"text":"I need help changing my last name on my account.","label":30,"label_text":"edit_personal_details"}
{"text":"How do I update my current residence details?","label":30,"label_text":"edit_personal_details"}
{"text":"I need to change my name since I got married","label":30,"label_text":"edit_personal_details"}
{"text":"I want to change my address.","label":30,"label_text":"edit_personal_details"}
{"text":"how to change name","label":30,"label_text":"edit_personal_details"}
{"text":"Can I change my information?","label":30,"label_text":"edit_personal_details"}
{"text":"I need to update my current address","label":30,"label_text":"edit_personal_details"}
{"text":"I have moved.  Where can I update my details?","label":30,"label_text":"edit_personal_details"}
{"text":"I want to change my name.","label":30,"label_text":"edit_personal_details"}
{"text":"I need to change my name what do I do?","label":30,"label_text":"edit_personal_details"}
{"text":"How do I change my address?","label":30,"label_text":"edit_personal_details"}
{"text":"What do I need to do to change the address on my account?","label":30,"label_text":"edit_personal_details"}
{"text":"do I need to verify my identity every time I log into my account?","label":74,"label_text":"why_verify_identity"}
{"text":"Why am I required to verify my identity?","label":74,"label_text":"why_verify_identity"}
{"text":"Can I make transfers before identity verification?","label":74,"label_text":"why_verify_identity"}
{"text":"Do I have to do the identity check?","label":74,"label_text":"why_verify_identity"}
{"text":"Can I use my account without verifying my identity?","label":74,"label_text":"why_verify_identity"}
{"text":"Why is identity verification mandatory?","label":74,"label_text":"why_verify_identity"}
{"text":"I would like to not have to do the identity verification.","label":74,"label_text":"why_verify_identity"}
{"text":"Can I still use my account, even though the identity verification has not passed yet?","label":74,"label_text":"why_verify_identity"}
{"text":"Why do you require all my identity details?","label":74,"label_text":"why_verify_identity"}
{"text":"I don't like that I have to fill out so much information about my identity.","label":74,"label_text":"why_verify_identity"}
{"text":"What is the point of an identity check?","label":74,"label_text":"why_verify_identity"}
{"text":"How come you need to know my identity?","label":74,"label_text":"why_verify_identity"}
{"text":"May I use my account now, even though the identity verification has not gone through yet?","label":74,"label_text":"why_verify_identity"}
{"text":"Do I need to verify my identity to use my account?","label":74,"label_text":"why_verify_identity"}
{"text":"Why am I being asked to have an identity check","label":74,"label_text":"why_verify_identity"}
{"text":"Do I really need to verify my identity?","label":74,"label_text":"why_verify_identity"}
{"text":"Why do I have to give you all of my identification details?","label":74,"label_text":"why_verify_identity"}
{"text":"Why do you require so many identity details?","label":74,"label_text":"why_verify_identity"}
{"text":"Since my id hasn't been verified, when can I use my account?","label":74,"label_text":"why_verify_identity"}
{"text":"I won't verify my identity.","label":74,"label_text":"why_verify_identity"}
{"text":"I want to skip verification of my identity.","label":74,"label_text":"why_verify_identity"}
{"text":"Why do I have to verify my identity?","label":74,"label_text":"why_verify_identity"}
{"text":"what is the identity check?","label":74,"label_text":"why_verify_identity"}
{"text":"Can I use my account if the identity verification is not complete?","label":74,"label_text":"why_verify_identity"}
{"text":"Why is it asking me to verify my identity","label":74,"label_text":"why_verify_identity"}
{"text":"Do I have to verify my identity?","label":74,"label_text":"why_verify_identity"}
{"text":"Why do you need to know so much about me","label":74,"label_text":"why_verify_identity"}
{"text":"I cannot verify my identity","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I do not have what is required to prove my identity","label":68,"label_text":"unable_to_verify_identity"}
{"text":"Why doesn't the app believe I am who I say I am?","label":68,"label_text":"unable_to_verify_identity"}
{"text":"what do i do if my verification failed","label":68,"label_text":"unable_to_verify_identity"}
{"text":"It is impossible to verify my identity","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I can't verify my ID.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I can't prove my identity.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I am not being recognized by the app.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I am having trouble proving my identity.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I cannot prove my own identity.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"My ID won't be verified!","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I can not get the app to know it is me.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"The app doesn't recognize me.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I am having difficulties to verify my identity.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"The app doesn't believe that I am me","label":68,"label_text":"unable_to_verify_identity"}
{"text":"What's with not verifying my Id?","label":68,"label_text":"unable_to_verify_identity"}
{"text":"What do i need to verify my id?","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I tried verifying my ID, but it won't let me.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"How do I show this stupid system that this is really my identity?","label":68,"label_text":"unable_to_verify_identity"}
{"text":"I a having trouble proving my identity","label":68,"label_text":"unable_to_verify_identity"}
{"text":"How long will it take for my ID to verify?","label":68,"label_text":"unable_to_verify_identity"}
{"text":"Why am I not able to verify my id?","label":68,"label_text":"unable_to_verify_identity"}
{"text":"It doesn't let me verify my identity.","label":68,"label_text":"unable_to_verify_identity"}
{"text":"app doesnt think its me","label":68,"label_text":"unable_to_verify_identity"}
{"text":"Why am I having trouble verifying my id?","label":68,"label_text":"unable_to_verify_identity"}
{"text":"Why can't I verify my identity?","label":68,"label_text":"unable_to_verify_identity"}
{"text":"Why can't I verify my id?","label":68,"label_text":"unable_to_verify_identity"}
{"text":"What do I do with my card PIN?","label":38,"label_text":"get_physical_card"}
{"text":"I do not have my pin","label":38,"label_text":"get_physical_card"}
{"text":"Are PIN separately?","label":38,"label_text":"get_physical_card"}
{"text":"How do I set-up my PIN for the new card?","label":38,"label_text":"get_physical_card"}
{"text":"is my card PIN saved in the app","label":38,"label_text":"get_physical_card"}
{"text":"I don't know where to look to find my PIN.","label":38,"label_text":"get_physical_card"}
{"text":"Where in the app can I find my PIN?","label":38,"label_text":"get_physical_card"}
{"text":"I just got my new card but am not sure how to check its PIN.","label":38,"label_text":"get_physical_card"}
{"text":"And what about the Card's PIN?","label":38,"label_text":"get_physical_card"}
{"text":"I received my card but not my PIN.","label":38,"label_text":"get_physical_card"}
{"text":"Why can't I see my PIN?","label":38,"label_text":"get_physical_card"}
{"text":"Does my PIN come with my card?","label":38,"label_text":"get_physical_card"}
{"text":"Where can I find the card PIN?","label":38,"label_text":"get_physical_card"}
{"text":"Why isn't my PIN available yet?","label":38,"label_text":"get_physical_card"}
{"text":"Please help in finding my card PIN, thank you!","label":38,"label_text":"get_physical_card"}
{"text":"Where is my PIN number located?","label":38,"label_text":"get_physical_card"}
{"text":"I still don't have my pin.","label":38,"label_text":"get_physical_card"}
{"text":"So what about the card PIN?","label":38,"label_text":"get_physical_card"}
{"text":"When do I receive my PIN","label":38,"label_text":"get_physical_card"}
{"text":"I can not find my card pin.","label":38,"label_text":"get_physical_card"}
{"text":"What is my card's PIN?","label":38,"label_text":"get_physical_card"}
{"text":"where can user find pin?","label":38,"label_text":"get_physical_card"}
{"text":"How do I get a visa card?","label":73,"label_text":"visa_or_mastercard"}
{"text":"Do you guys accept Visa or Mastercard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"Are both Visa and Mastercard accepted?","label":73,"label_text":"visa_or_mastercard"}
{"text":"Can you give me a visa?","label":73,"label_text":"visa_or_mastercard"}
{"text":"How to decide if I get a Visa or Mastercard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"Can I get a mastercard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"I'd rather get a Mastercard","label":73,"label_text":"visa_or_mastercard"}
{"text":"Do I get a choice between Visa and Mastercard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"What do I have to do to get a Visa credit card?","label":73,"label_text":"visa_or_mastercard"}
{"text":"I want to get Visa and Mastercard","label":73,"label_text":"visa_or_mastercard"}
{"text":"Am I able to choose my card?","label":73,"label_text":"visa_or_mastercard"}
{"text":"Do you do Visa or Mastercard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"How do I select a Mastercard instead of a Visa?","label":73,"label_text":"visa_or_mastercard"}
{"text":"I would like to apply for a visa card.","label":73,"label_text":"visa_or_mastercard"}
{"text":"Do I get to choose between Visa and Mastercard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"Hello. Can you tell me if you use Visa or Mastercard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"I'd like more information about choosing a Visa or Mastercard.","label":73,"label_text":"visa_or_mastercard"}
{"text":"Do you have Visa or Matercard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"Is it possible to have both a Visa and a Mastercard from you?","label":73,"label_text":"visa_or_mastercard"}
{"text":"I like Mastercard better.","label":73,"label_text":"visa_or_mastercard"}
{"text":"Do you offer Visa or Mastercard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"I would rather the Mastercard.","label":73,"label_text":"visa_or_mastercard"}
{"text":"Please give me both a visa and a master card.","label":73,"label_text":"visa_or_mastercard"}
{"text":"Is it possible to receive a Visa and a MasterCard?","label":73,"label_text":"visa_or_mastercard"}
{"text":"What major card payments are accepted?","label":73,"label_text":"visa_or_mastercard"}
{"text":"Is Visa or Mastercard available?","label":73,"label_text":"visa_or_mastercard"}
{"text":"Is it possible to get a Visa here?","label":73,"label_text":"visa_or_mastercard"}
{"text":"WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED","label":62,"label_text":"topping_up_by_card"}
{"text":"What is the process for using my credit card to transfer money?","label":62,"label_text":"topping_up_by_card"}
{"text":"Can friends add to my account","label":62,"label_text":"topping_up_by_card"}
{"text":"Can I top up using my car?","label":62,"label_text":"topping_up_by_card"}
{"text":"Use credit card to transfer money","label":62,"label_text":"topping_up_by_card"}
{"text":"How do my friends top up my account","label":62,"label_text":"topping_up_by_card"}
{"text":"how can i top up?","label":62,"label_text":"topping_up_by_card"}
{"text":"I did a top-up, but I'm not seeing it in my wallet yet.","label":62,"label_text":"topping_up_by_card"}
{"text":"Is there a way to transfer funds directly from my card?","label":62,"label_text":"topping_up_by_card"}
{"text":"Why isn't my top up showing on my wallet?","label":62,"label_text":"topping_up_by_card"}
{"text":"I tried to use my card to top up but all of the money has disappeared.","label":62,"label_text":"topping_up_by_card"}
{"text":"Is it possible to use my credit card to transfer money?","label":62,"label_text":"topping_up_by_card"}
{"text":"Cannot access my top up.","label":62,"label_text":"topping_up_by_card"}
{"text":"Are my friends able to add funds to my account?","label":62,"label_text":"topping_up_by_card"}
{"text":"Can I transfer money to my credit card?","label":62,"label_text":"topping_up_by_card"}
{"text":"show me how to top up with my card","label":62,"label_text":"topping_up_by_card"}
{"text":"I topped up my card but the money disappeared.","label":62,"label_text":"topping_up_by_card"}
{"text":"Why don't I see my top up in my wallet?","label":62,"label_text":"topping_up_by_card"}
{"text":"Why can't I see the top-up amount I just added to my account?","label":62,"label_text":"topping_up_by_card"}
{"text":"How can i get multiple disposble cards.","label":29,"label_text":"disposable_card_limits"}
{"text":"Can I make many disposable cards per day?","label":29,"label_text":"disposable_card_limits"}
{"text":"How do I make more than one disposable card in a day?","label":29,"label_text":"disposable_card_limits"}
{"text":"Can I have more than one disposable card?","label":29,"label_text":"disposable_card_limits"}
{"text":"What's the most disposable cards I can have?","label":29,"label_text":"disposable_card_limits"}
{"text":"Do these virtual cards have any caps on using them?","label":29,"label_text":"disposable_card_limits"}
{"text":"How many disposable cards can I have?","label":29,"label_text":"disposable_card_limits"}
{"text":"What is the amount of disposable cards I can have each day?","label":29,"label_text":"disposable_card_limits"}
{"text":"How many card payments can I use on a disposable card?","label":29,"label_text":"disposable_card_limits"}
{"text":"Are you able to explain the restrictions of the disposable cards?","label":29,"label_text":"disposable_card_limits"}
{"text":"What is the maximum number of transactions I can make with one card?","label":29,"label_text":"disposable_card_limits"}
{"text":"What is the limit to number of transactions I can do with a disposable card?","label":29,"label_text":"disposable_card_limits"}
{"text":"How many disposable cards is the limit?","label":29,"label_text":"disposable_card_limits"}
{"text":"Tell me how many transactions I can do with a disposable card.","label":29,"label_text":"disposable_card_limits"}
{"text":"I have to have several disposable cards per day.","label":29,"label_text":"disposable_card_limits"}
{"text":"Is it possible to make several disposable cards in a day?","label":29,"label_text":"disposable_card_limits"}
{"text":"How many disposable cards can I make in a single day?","label":29,"label_text":"disposable_card_limits"}
{"text":"Are there any limits to how many disposable cards I can use?","label":29,"label_text":"disposable_card_limits"}
{"text":"How many disposable virtual cards can I have?","label":29,"label_text":"disposable_card_limits"}
{"text":"Are there any hindrances to using a disposable virtual card?","label":29,"label_text":"disposable_card_limits"}
{"text":"How many disposable cards can I own?","label":29,"label_text":"disposable_card_limits"}
{"text":"How many virtual cards do I get?","label":29,"label_text":"disposable_card_limits"}
{"text":"What can I use a virtual disposable card for?","label":29,"label_text":"disposable_card_limits"}
{"text":"Do you know what the restriction of the disposable cards are?","label":29,"label_text":"disposable_card_limits"}
{"text":"What are the limits for disposable virtual cards?","label":29,"label_text":"disposable_card_limits"}
{"text":"How many transactions can I do with one disposable card?","label":29,"label_text":"disposable_card_limits"}
{"text":"How many times can I use the disposable virtual card I have?","label":29,"label_text":"disposable_card_limits"}
{"text":"I think someone is using my card to make transactions I don't remember.","label":22,"label_text":"compromised_card"}
{"text":"My card was used without my permission.","label":22,"label_text":"compromised_card"}
{"text":"Someone is using my account to do online shopping! Please freeze it asap","label":22,"label_text":"compromised_card"}
{"text":"Someone else may be using my card.  There are transactions I don't recognize.","label":22,"label_text":"compromised_card"}
{"text":"What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help!","label":22,"label_text":"compromised_card"}
{"text":"What do I do if I think my card was improperly used?","label":22,"label_text":"compromised_card"}
{"text":"How can I stop fraud on my account right now?","label":22,"label_text":"compromised_card"}
{"text":"I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it.","label":22,"label_text":"compromised_card"}
{"text":"Can I use app to freeze account and dispute fraud?","label":22,"label_text":"compromised_card"}
{"text":"My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it?","label":22,"label_text":"compromised_card"}
{"text":"Someone has my card number, freeze my account.","label":22,"label_text":"compromised_card"}
{"text":"I see random purchases to my account, was it hacked?","label":22,"label_text":"compromised_card"}
{"text":"It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent them from using it immediately!","label":22,"label_text":"compromised_card"}
{"text":"My card has been compromised","label":22,"label_text":"compromised_card"}
{"text":"What should I do if I think that someone else may be using my card.","label":22,"label_text":"compromised_card"}
{"text":"How do I freeze my account?","label":22,"label_text":"compromised_card"}
{"text":"I'm not certain, but someone may be using my card.","label":22,"label_text":"compromised_card"}
{"text":"Someone else used my card!","label":22,"label_text":"compromised_card"}
{"text":"I believe someone is using my card without my agreement!","label":22,"label_text":"compromised_card"}
{"text":"If I feel someone has my card information, can I get a new card?","label":22,"label_text":"compromised_card"}
{"text":"I think someone has access to my card numbers that shouldn't.","label":22,"label_text":"compromised_card"}
{"text":"I think my child used my card while I wasn't home.","label":22,"label_text":"compromised_card"}
{"text":"I think someone copied the numbers on my card and is using them.","label":22,"label_text":"compromised_card"}
{"text":"Can I use app to freeze my card and dispute fraud?","label":22,"label_text":"compromised_card"}
{"text":"Someone else is using my card, freeze it.","label":22,"label_text":"compromised_card"}
{"text":"Do all ATMs take this card?","label":3,"label_text":"atm_support"}
{"text":"Which ATMs accept this card?","label":3,"label_text":"atm_support"}
{"text":"Where is the closest Mastercard ATM?","label":3,"label_text":"atm_support"}
{"text":"Is there a list of ATM machines?","label":3,"label_text":"atm_support"}
{"text":"Are there any specific ATMs that this card can be used at?","label":3,"label_text":"atm_support"}
{"text":"How do I know which ATMs will accept this card?","label":3,"label_text":"atm_support"}
{"text":"Which ATM's accept my card?","label":3,"label_text":"atm_support"}
{"text":"Where are the locations of ATMs that accept this card?","label":3,"label_text":"atm_support"}
{"text":"Help me locate the nearest ATM.","label":3,"label_text":"atm_support"}
{"text":"What ATMs is the card okay to use at?","label":3,"label_text":"atm_support"}
{"text":"How can I find the nearest ATM?","label":3,"label_text":"atm_support"}
{"text":"What kind of ATM's can I use?","label":3,"label_text":"atm_support"}
{"text":"How many miles away is the ATM?","label":3,"label_text":"atm_support"}
{"text":"Which ATM's will accept my card?","label":3,"label_text":"atm_support"}
{"text":"Can I use my card at any ATMs?","label":3,"label_text":"atm_support"}
{"text":"Can I get cash with this card anywhere?","label":3,"label_text":"atm_support"}
{"text":"Can someone please assist me with finding my nearest ATM?","label":3,"label_text":"atm_support"}
{"text":"Are there any ATM machines near me?","label":3,"label_text":"atm_support"}
{"text":"What type of ATMs accept this card?","label":3,"label_text":"atm_support"}
{"text":"Where can I use this card at an ATM?","label":3,"label_text":"atm_support"}
{"text":"Where can I withdrawal my money?","label":3,"label_text":"atm_support"}
{"text":"What ATMs will accept this type of card?","label":3,"label_text":"atm_support"}
{"text":"Where can I find an ATM to use this card?","label":3,"label_text":"atm_support"}
{"text":"At which ATMs can I use this card?","label":3,"label_text":"atm_support"}
{"text":"Are there certain ATMs that I can use this card at?","label":3,"label_text":"atm_support"}
{"text":"Do you know the closest ATM?","label":3,"label_text":"atm_support"}
{"text":"Help me.  There is a Direct Debit that I didn't make.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"There is a direct debit that's not mine.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I have a strange direct debit in my statement","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I don't understand where this debit came from and want it removed.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"what is this charge on my account","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"There's a Direct Debit payment in my account that I didn't make","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"There's a debit on my account that I didn't do.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"Weird charges are appearing in my debit account.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm?","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"There is a Direct Debit that I don't recognize.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"Unknown direct deposit","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not?","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure?","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled?","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"why does the app show a direct debit payment that I did not authorize","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"Can I dispute a payment even if I notice it several weeks after it was made?","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"It seems there is an incorrect listing of a direct debit payment on my app that I did not make","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I don't think I made this charge on my debit statement.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I have a direct debit charge that I do not recognize","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I didn't make this direct debit transaction","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"There's a direct debit on my account that I didn't authorize","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I don't recognize a debit payment that was made and would like to find out about the payment.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I have a direct debit transaction I have not set up, but would like to .","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"Someone has taken my money and I don't know who","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I was charged on my account that shouldn't be there.","label":28,"label_text":"direct_debit_payment_not_recognised"}
{"text":"I can't find my password","label":44,"label_text":"passcode_forgotten"}
{"text":"How do I retrieve my passcode?","label":44,"label_text":"passcode_forgotten"}
{"text":"My passcode doesn't seem to be working","label":44,"label_text":"passcode_forgotten"}
{"text":"My password isn't being accepted and I need to reset it.","label":44,"label_text":"passcode_forgotten"}
{"text":"Something is wrong with my passcode","label":44,"label_text":"passcode_forgotten"}
{"text":"How do I reset a forgotten passcode, please?","label":44,"label_text":"passcode_forgotten"}
{"text":"I can't recall my passcode and need to reset it.","label":44,"label_text":"passcode_forgotten"}
{"text":"Can I be given a new passcode?","label":44,"label_text":"passcode_forgotten"}
{"text":"I don't remember my code to get into the app.","label":44,"label_text":"passcode_forgotten"}
{"text":"I no longer have my passcode.","label":44,"label_text":"passcode_forgotten"}
{"text":"Why won't my passcode work?","label":44,"label_text":"passcode_forgotten"}
{"text":"I need to reset my passcode. How do I do it?","label":44,"label_text":"passcode_forgotten"}
{"text":"Show me please how to reset my passcode.","label":44,"label_text":"passcode_forgotten"}
{"text":"Help me reset the passcode.","label":44,"label_text":"passcode_forgotten"}
{"text":"I have forgotten my passcode to access my app","label":44,"label_text":"passcode_forgotten"}
{"text":"I do not remember the code, what should I do?","label":44,"label_text":"passcode_forgotten"}
{"text":"Where can I reset the passcode?","label":44,"label_text":"passcode_forgotten"}
{"text":"What steps do I take to receive another passcode?","label":44,"label_text":"passcode_forgotten"}
{"text":"I forgot my password","label":44,"label_text":"passcode_forgotten"}
{"text":"I have forgotten my password.","label":44,"label_text":"passcode_forgotten"}
{"text":"I forgot the code to access the app.","label":44,"label_text":"passcode_forgotten"}
{"text":"Is there a way to reset my passcode?","label":44,"label_text":"passcode_forgotten"}
{"text":"How do I reset the passcode?","label":44,"label_text":"passcode_forgotten"}
{"text":"My passcode doesn't work","label":44,"label_text":"passcode_forgotten"}
{"text":"Tell me how to reset the passcode.","label":44,"label_text":"passcode_forgotten"}
{"text":"I need a new passcode.","label":44,"label_text":"passcode_forgotten"}
{"text":"I don't have my access code for the app.","label":44,"label_text":"passcode_forgotten"}
{"text":"Can you tell me what to do to reset my passcode?","label":44,"label_text":"passcode_forgotten"}
{"text":"The ATM did not allow me to withdraw","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"Why was my ATM transaction cancelled?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"The ATM didn't let me get any cash","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"I want to know why I have been unable to withdrawn funds.","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"I can't get money out of the ATM","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"The withdrawal was declined I am unsure as to why this happened?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"Why was I declined at the ATM today when I was trying to make a withdraw?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"Why did the ATM machine fail to give me a cash withdrawal?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"My ATM transaction was unsuccessful.","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"I attempted to get cash but was declined.","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"I tried to withdraw money but I was declined!","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"Why was my cash withdrawal declined?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"Why could I not get cash?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"Why didn't the ATM give me my money?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"The ATM isn't giving out any money.","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"Why was I declined getting cash?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"I couldn't get cash at the atm","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"Why could I not choose cash at the ATM?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"Is there a reason that the ATM declined my transaction?","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"The cash I tried to draw from the ATM was not approved.","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"atm would not give me cash","label":26,"label_text":"declined_cash_withdrawal"}
{"text":"My card payment is still on hold, why is it so?","label":45,"label_text":"pending_card_payment"}
{"text":"Why is my payment pending?","label":45,"label_text":"pending_card_payment"}
{"text":"My card payment is still pending.","label":45,"label_text":"pending_card_payment"}
{"text":"How do i finalize a card payment","label":45,"label_text":"pending_card_payment"}
{"text":"Why is my card payment showing as pending?","label":45,"label_text":"pending_card_payment"}
{"text":"Why has my payment not gone through?","label":45,"label_text":"pending_card_payment"}
{"text":"Please help me to know the status of my card payment as its pending since a while.","label":45,"label_text":"pending_card_payment"}
{"text":"I recently made a payment, and it is showing up in my account as \"pending\". What does that mean?","label":45,"label_text":"pending_card_payment"}
{"text":"What does it mean by pending payment?","label":45,"label_text":"pending_card_payment"}
{"text":"I made this payment days ago so why hasn't it gone through yet?","label":45,"label_text":"pending_card_payment"}
{"text":"I am seeing pending from the card payment I made.","label":45,"label_text":"pending_card_payment"}
{"text":"My card payment is showing pending.","label":45,"label_text":"pending_card_payment"}
{"text":"I bought some stuff this morning but the payment shows as pending","label":45,"label_text":"pending_card_payment"}
{"text":"I would like to know why my purchases from this morning are still pending.","label":45,"label_text":"pending_card_payment"}
{"text":"Why is there a pending transaction on my card?","label":45,"label_text":"pending_card_payment"}
{"text":"My card payment is pending.","label":45,"label_text":"pending_card_payment"}
{"text":"I made a purchase and it says it's pending. What does that mean?","label":45,"label_text":"pending_card_payment"}
{"text":"How long do card transactions take to clear?","label":45,"label_text":"pending_card_payment"}
{"text":"what does pending mean?","label":45,"label_text":"pending_card_payment"}
{"text":"My payment still hasn't processed!","label":45,"label_text":"pending_card_payment"}
{"text":"I was double charged, and the second charge is showing as \"pending\". How long will it be before I get my money back once the second charge has been refunded?","label":45,"label_text":"pending_card_payment"}
{"text":"Why would I have a pending payment?","label":45,"label_text":"pending_card_payment"}
{"text":"Explain what the pending payment means?","label":45,"label_text":"pending_card_payment"}
{"text":"Why are my payments showing pending?","label":45,"label_text":"pending_card_payment"}
{"text":"How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet.","label":45,"label_text":"pending_card_payment"}
{"text":"I bought some things this morning but the payment shows that it is pending","label":45,"label_text":"pending_card_payment"}
{"text":"How long does it take to authorise a payment?","label":45,"label_text":"pending_card_payment"}
{"text":"I have a pending payment from stuff I bought this morning.","label":45,"label_text":"pending_card_payment"}
{"text":"My phone was stolen","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"My phone was stolen yesterday.  What should I do?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"If my phone is missing, can I block someone from using the app?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I think my phone is either lost or stolen.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I'm not sure where my phone is, I think someone stole it or it's lost.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"Can I used my card even if my phone has been stolen?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"My phone was stolen, what do I do?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I lost my phone and need help securing it.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"My phone was stolen so I no longer have access to the app.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"left phone at hotel, how to access app","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"My phone is not on me.  How can I use the app?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"my phone is gone","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I lost my phone and would like to freeze my accounts.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"lost phone, can i still access account?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"The hotel called and said I left my phone in the room.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"Someone stole my phone yesterday :( is there anything I need to do?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I was mugged and everything taken.  What do I do to protect my account?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"Can I still use the app if I switched phones?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I was mugged yesterday and they took everything.  I can't access my app.  What are my next steps?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I got mugged yesterday and lost access to the app. I need to regain it.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I am not able to use the app since I forgot my phone at the hotel I was staying at.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"Someone stole my cards!","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"My phone is lost.  What do I do to prevent someone from using the app?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"Is there anything I need to do since my phone was stolen?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I lost my phone!","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I can't find my phone but it has all my credit card information.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"How do I use the app if I don't have my phone with me?","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"I got mugged yesterday and can't use the app.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help.","label":42,"label_text":"lost_or_stolen_phone"}
{"text":"Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP?","label":52,"label_text":"request_refund"}
{"text":"Can I receive a refund for my item?","label":52,"label_text":"request_refund"}
{"text":"Get an item refund","label":52,"label_text":"request_refund"}
{"text":"I need to do a refund","label":52,"label_text":"request_refund"}
{"text":"I need a refund on an item I have not received.  Am I able to simply cancel the payment?  I don't know how to do this.","label":52,"label_text":"request_refund"}
{"text":"I would like a refund for something I bought","label":52,"label_text":"request_refund"}
{"text":"Can I have a refund?","label":52,"label_text":"request_refund"}
{"text":"I wasn't charged the correct amount for an item I purchased, how can I fix this?","label":52,"label_text":"request_refund"}
{"text":"Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent.","label":52,"label_text":"request_refund"}
{"text":"Please stop my purchase.","label":52,"label_text":"request_refund"}
{"text":"How do I apply for a refund?","label":52,"label_text":"request_refund"}
{"text":"I am unhappy with my purchase, how do I cancel the order?","label":52,"label_text":"request_refund"}
{"text":"How do I get refunded?","label":52,"label_text":"request_refund"}
{"text":"Can you cancel my purchase?","label":52,"label_text":"request_refund"}
{"text":"I would appreciate it if I could get an item refunded","label":52,"label_text":"request_refund"}
{"text":"How do I claim a refund?","label":52,"label_text":"request_refund"}
{"text":"I don't want the item, I bought it on accident, can I get a refund?","label":52,"label_text":"request_refund"}
{"text":"Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent.","label":52,"label_text":"request_refund"}
{"text":"I am not Happy with this product can i get a refund?","label":52,"label_text":"request_refund"}
{"text":"I want this amount reversed out of my account.","label":52,"label_text":"request_refund"}
{"text":"Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible.","label":52,"label_text":"request_refund"}
{"text":"I want to reverse a purchase. Can I cancel it?","label":52,"label_text":"request_refund"}
{"text":"I am chatting about an order from a long while back.  I never got it to this day and am deeply upset by this!  I want all of my money back!  I just can not accept paying for something I never got.","label":52,"label_text":"request_refund"}
{"text":"I would like to cancel a payment. I purchased something several days ago and i still have not received it.","label":52,"label_text":"request_refund"}
{"text":"What's the refund process?","label":52,"label_text":"request_refund"}
{"text":"I want a refund for my purchase","label":52,"label_text":"request_refund"}
{"text":"I want to get an item refunded","label":52,"label_text":"request_refund"}
{"text":"I need to cancel a purchase I made.","label":52,"label_text":"request_refund"}
{"text":"I tried to make a transfer and it was declined. Why?","label":27,"label_text":"declined_transfer"}
{"text":"Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate?","label":27,"label_text":"declined_transfer"}
{"text":"why was my transfer declined","label":27,"label_text":"declined_transfer"}
{"text":"What would make a decline message show up during a transfer?","label":27,"label_text":"declined_transfer"}
{"text":"How can I fix my card, it got declined twice.","label":27,"label_text":"declined_transfer"}
{"text":"My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times.","label":27,"label_text":"declined_transfer"}
{"text":"The card got declined twice when I tried to use it to buy something online yesterday.","label":27,"label_text":"declined_transfer"}
{"text":"How do I contact customer support about a transfer?","label":27,"label_text":"declined_transfer"}
{"text":"Trouble transferring transaction contact for help","label":27,"label_text":"declined_transfer"}
{"text":"Why could my transfer have been declined?","label":27,"label_text":"declined_transfer"}
{"text":"When I submit a transfer, it is being declined.  The information I put in has been reviewed.","label":27,"label_text":"declined_transfer"}
{"text":"What is the reason my transfer was declined?","label":27,"label_text":"declined_transfer"}
{"text":"My transfer got declined.","label":27,"label_text":"declined_transfer"}
{"text":"I would like to know why my transfer was declined.","label":27,"label_text":"declined_transfer"}
{"text":"I tried to make a transfer, but it was declined. Can you tell me why?","label":27,"label_text":"declined_transfer"}
{"text":"For what reason was my transfer declined?","label":27,"label_text":"declined_transfer"}
{"text":"My transfer has been declined and I know it should have went through.","label":27,"label_text":"declined_transfer"}
{"text":"Double check your funds may be declined","label":27,"label_text":"declined_transfer"}
{"text":"I can't transfer money from my account.","label":27,"label_text":"declined_transfer"}
{"text":"My card is being declined online. Could you tell me what might be broken or wrong with the account?","label":27,"label_text":"declined_transfer"}
{"text":"Are there any restrictions causing my transfer to be declined?","label":27,"label_text":"declined_transfer"}
{"text":"I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please?","label":27,"label_text":"declined_transfer"}
{"text":"I think my transfer was declined, but why?","label":27,"label_text":"declined_transfer"}
{"text":"The refund isn't showing up on my account.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"My refund is missing from my statement.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I was supposed to get a purchase refunded but I don't see the money in my account","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"Can you tell me why my refund is not showing in my statement?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I asked for a refund last week but nothing has happened yet, can you help me please?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"Why is my refund missing from my  statement?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"Still waiting on a refund.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I requested a refund and it is missing.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"Do you have any idea on when I will receive my refund? I got my statement and it was not there.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"Why isn't a recent refund on my statement?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"Where can I see the refund in my account","label":51,"label_text":"Refund_not_showing_up"}
{"text":"i was supposed to get a refund but my balance hasn't changed, why not?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I requested a refund from a merchant days ago but I do not see it in my account.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"The refund has not appeared in my account","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I requested a refund from a store but it hasn't arrived.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I still haven't seen a refund on my account","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I am missing a refund.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I am not seeing a refund in my statement.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"Why can't I see a recent refund in my statement?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money","label":51,"label_text":"Refund_not_showing_up"}
{"text":"It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account.","label":51,"label_text":"Refund_not_showing_up"}
{"text":"My refund is missing","label":51,"label_text":"Refund_not_showing_up"}
{"text":"Why doesn't a return show up im my account from a purchase I made?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back?","label":51,"label_text":"Refund_not_showing_up"}
{"text":"How long will it take to get my refund","label":51,"label_text":"Refund_not_showing_up"}
{"text":"My credit card was declined.","label":25,"label_text":"declined_card_payment"}
{"text":"Why was my card payment declined?","label":25,"label_text":"declined_card_payment"}
{"text":"I was trying to purchase something at the store today and my card has been declined.  Why has this happened?","label":25,"label_text":"declined_card_payment"}
{"text":"My card was declined in a shop","label":25,"label_text":"declined_card_payment"}
{"text":"Why did it decline my payment?","label":25,"label_text":"declined_card_payment"}
{"text":"My card declined","label":25,"label_text":"declined_card_payment"}
{"text":"Can you look at my account ans see why my card was declined","label":25,"label_text":"declined_card_payment"}
{"text":"I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on?","label":25,"label_text":"declined_card_payment"}
{"text":"Why was a transaction on my card declined?","label":25,"label_text":"declined_card_payment"}
{"text":"My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this?","label":25,"label_text":"declined_card_payment"}
{"text":"My latest payment was declined, I was told everything was back to working order. What happened?","label":25,"label_text":"declined_card_payment"}
{"text":"I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do?","label":25,"label_text":"declined_card_payment"}
{"text":"Why doesn't the card payment work","label":25,"label_text":"declined_card_payment"}
{"text":"I'm really stuck. I don't know why but my card payment has not gone through.","label":25,"label_text":"declined_card_payment"}
{"text":"I have a card payment that was declined, but why?","label":25,"label_text":"declined_card_payment"}
{"text":"Something is wrong with my payment account since it has been declined","label":25,"label_text":"declined_card_payment"}
{"text":"Why are you declining my payment? Everything was fine.","label":25,"label_text":"declined_card_payment"}
{"text":"My card payment did not work.","label":25,"label_text":"declined_card_payment"}
{"text":"Why is my debit card being declined when I have money?","label":25,"label_text":"declined_card_payment"}
{"text":"My card was not accepted.","label":25,"label_text":"declined_card_payment"}
{"text":"My card payment didn't work, can you help?","label":25,"label_text":"declined_card_payment"}
{"text":"My card was rejected at the store for some reason, can you look into this for me?","label":25,"label_text":"declined_card_payment"}
{"text":"Do you know why my card payment is declined?","label":25,"label_text":"declined_card_payment"}
{"text":"Why was my Payment declined","label":25,"label_text":"declined_card_payment"}
{"text":"Why has my card payment been declined?","label":25,"label_text":"declined_card_payment"}
{"text":"I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening?","label":25,"label_text":"declined_card_payment"}
{"text":"My card payment did not complete.","label":25,"label_text":"declined_card_payment"}
{"text":"My card didn't work in one of the shops.","label":25,"label_text":"declined_card_payment"}
{"text":"Card payment declined?","label":25,"label_text":"declined_card_payment"}
{"text":"I tried using my card and it kept getting declined, Why?","label":25,"label_text":"declined_card_payment"}
{"text":"How do you fix  my card payment?","label":25,"label_text":"declined_card_payment"}
{"text":"Why do you keep declining my payment? I tried several times already with this card and it's just not working","label":25,"label_text":"declined_card_payment"}
{"text":"I did transfer, why is it pending","label":48,"label_text":"pending_transfer"}
{"text":"How long for money transfer to show?","label":48,"label_text":"pending_transfer"}
{"text":"I have a pending transfer","label":48,"label_text":"pending_transfer"}
{"text":"I have a transfer that's pending and wanted to know how long it is going to take to process?","label":48,"label_text":"pending_transfer"}
{"text":"So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent","label":48,"label_text":"pending_transfer"}
{"text":"I had made a transfer but its still pending.","label":48,"label_text":"pending_transfer"}
{"text":"How can I speed up a transfer?  Mine is pending.","label":48,"label_text":"pending_transfer"}
{"text":"How long can an EU transfer take?","label":48,"label_text":"pending_transfer"}
{"text":"My transfer is still coming up as pending.","label":48,"label_text":"pending_transfer"}
{"text":"I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me.","label":48,"label_text":"pending_transfer"}
{"text":"My transfer is still pending and I know the account numbers are correct.  Please help.","label":48,"label_text":"pending_transfer"}
{"text":"I transferred money yesterday, but it still isn't available?","label":48,"label_text":"pending_transfer"}
{"text":"How long does a transfer stay pending?","label":48,"label_text":"pending_transfer"}
{"text":"How long do transfer pend for?","label":48,"label_text":"pending_transfer"}
{"text":"Please explain why the transfers shows up as pending?","label":48,"label_text":"pending_transfer"}
{"text":"I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now?","label":48,"label_text":"pending_transfer"}
{"text":"When will my transfer go through?","label":48,"label_text":"pending_transfer"}
{"text":"What is the cause that the transfer shows as pending?","label":48,"label_text":"pending_transfer"}
{"text":"When will the transfer be completed?","label":48,"label_text":"pending_transfer"}
{"text":"I would like to know why my payment is still pending, can you help?","label":48,"label_text":"pending_transfer"}
{"text":"Someone transferred money to me and it doesn't show","label":48,"label_text":"pending_transfer"}
{"text":"How long does a transfer take to be confirmed?","label":48,"label_text":"pending_transfer"}
{"text":"How long can I expect a transfer to pend for?","label":48,"label_text":"pending_transfer"}
{"text":"For how long will my transfer be pending?","label":48,"label_text":"pending_transfer"}
{"text":"The transfer is coming up as pending the payment is due today. Will I be charged a fee?","label":48,"label_text":"pending_transfer"}
{"text":"I am confused as to why my transfer could still be pending.","label":48,"label_text":"pending_transfer"}
{"text":"How long does it take for a money transfer to show?","label":48,"label_text":"pending_transfer"}
{"text":"My account needs to be deleted.","label":55,"label_text":"terminate_account"}
{"text":"I would like to delete my account please.","label":55,"label_text":"terminate_account"}
{"text":"What steps do I need to take to close my account?","label":55,"label_text":"terminate_account"}
{"text":"I'm tired of all the problems I've had. I want to quit this account!","label":55,"label_text":"terminate_account"}
{"text":"Please delete my account right now!","label":55,"label_text":"terminate_account"}
{"text":"I want to close my account","label":55,"label_text":"terminate_account"}
{"text":"I would like to delete my account.","label":55,"label_text":"terminate_account"}
{"text":"I am highly unsatisfied with this company and want to delete my account!","label":55,"label_text":"terminate_account"}
{"text":"I don't like your company. Delete my account.","label":55,"label_text":"terminate_account"}
{"text":"I would like to close my account.","label":55,"label_text":"terminate_account"}
{"text":"This company is terrible! Can you delete my account?","label":55,"label_text":"terminate_account"}
{"text":"This company is bad, please delete my account.","label":55,"label_text":"terminate_account"}
{"text":"please delete my account, your services are not up to par.","label":55,"label_text":"terminate_account"}
{"text":"I need your help in deleting my account.","label":55,"label_text":"terminate_account"}
{"text":"The service of this company sucks, I need to terminate my account.","label":55,"label_text":"terminate_account"}
{"text":"This company isn't good, I would like to delete my account.","label":55,"label_text":"terminate_account"}
{"text":"Can you delete my account please?","label":55,"label_text":"terminate_account"}
{"text":"I am not satisfied with your company and would like to delete my accounts!","label":55,"label_text":"terminate_account"}
{"text":"Please delete my account. I am not happy with the service from your company.","label":55,"label_text":"terminate_account"}
{"text":"Please close my account. I am unsatisfied with your service.","label":55,"label_text":"terminate_account"}
{"text":"Please delete my account.","label":55,"label_text":"terminate_account"}
{"text":"Your service is terrible,.  Delete my account,","label":55,"label_text":"terminate_account"}
{"text":"I want my account deleted!","label":55,"label_text":"terminate_account"}
{"text":"I am extremely unhappy with this app and want to get rid of my account?","label":55,"label_text":"terminate_account"}
{"text":"This company sucks! Can you delete my account?","label":55,"label_text":"terminate_account"}
{"text":"Can you tell me how to close my account?","label":55,"label_text":"terminate_account"}
{"text":"What do I do if an ATM \"stole\" my card?","label":18,"label_text":"card_swallowed"}
{"text":"What do I do since the machine swallowed my card. I need one.","label":18,"label_text":"card_swallowed"}
{"text":"Atm took my card","label":18,"label_text":"card_swallowed"}
{"text":"Is there a way I can get my ATM card back from the machine?","label":18,"label_text":"card_swallowed"}
{"text":"I think the atm ate my card.","label":18,"label_text":"card_swallowed"}
{"text":"The ATM didn't give me the card back!","label":18,"label_text":"card_swallowed"}
{"text":"The atm won't give my card back!","label":18,"label_text":"card_swallowed"}
{"text":"How can I get my card back out?","label":18,"label_text":"card_swallowed"}
{"text":"The ATM machine stole my card.","label":18,"label_text":"card_swallowed"}
{"text":"My ATM got stuck and I'm not sure what to do.","label":18,"label_text":"card_swallowed"}
{"text":"The ATM won't give me my card back.","label":18,"label_text":"card_swallowed"}
{"text":"My card was confiscated by an ATM. How do I get my card back?","label":18,"label_text":"card_swallowed"}
{"text":"What do I do if the ATM ate my card?","label":18,"label_text":"card_swallowed"}
{"text":"What do I do if an ATM ate my card?","label":18,"label_text":"card_swallowed"}
{"text":"What happens if the ATM doesn't give me back my card?","label":18,"label_text":"card_swallowed"}
{"text":"I can't pull my card out of the ATM. Help me.","label":18,"label_text":"card_swallowed"}
{"text":"I have a problem!  The ATM stole my card!","label":18,"label_text":"card_swallowed"}
{"text":"Why would an ATM swallow my card?","label":18,"label_text":"card_swallowed"}
{"text":"My card was taken by the ATM.","label":18,"label_text":"card_swallowed"}
{"text":"Help!  The atm won't give me my card back.","label":18,"label_text":"card_swallowed"}
{"text":"The stupid machine just swallowed my card!! I need a new one ASAP","label":18,"label_text":"card_swallowed"}
{"text":"How do I retrieve a trapped card from a ATM?","label":18,"label_text":"card_swallowed"}
{"text":"I was getting cash and can't get my card back.","label":18,"label_text":"card_swallowed"}
{"text":"My card has been swallowed by an ATM","label":18,"label_text":"card_swallowed"}
{"text":"What should I do with my atm that got stuck?","label":18,"label_text":"card_swallowed"}
{"text":"WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back?","label":18,"label_text":"card_swallowed"}
{"text":"I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account.  I think there is something wrong, can you look in to it please?","label":63,"label_text":"transaction_charged_twice"}
{"text":"I didn't buy this twice","label":63,"label_text":"transaction_charged_twice"}
{"text":"Why was I chaged twice for the same thing?","label":63,"label_text":"transaction_charged_twice"}
{"text":"Why would I be charged more than once for the same transaction?","label":63,"label_text":"transaction_charged_twice"}
{"text":"I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap.","label":63,"label_text":"transaction_charged_twice"}
{"text":"Can you please check if I was charged twice?","label":63,"label_text":"transaction_charged_twice"}
{"text":"I have been charged twice","label":63,"label_text":"transaction_charged_twice"}
{"text":"It looks like this week I was double charged for a couple things. Is there any way that you can look into this for me and return the double charged items back to my card?","label":63,"label_text":"transaction_charged_twice"}
{"text":"I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate?","label":63,"label_text":"transaction_charged_twice"}
{"text":"Why is there a transaction that shows multiple times?","label":63,"label_text":"transaction_charged_twice"}
{"text":"I see what looks like duplicate charges on account.","label":63,"label_text":"transaction_charged_twice"}
{"text":"Why was I charged multiple times for the same thing?","label":63,"label_text":"transaction_charged_twice"}
{"text":"I had a duplicate card and got charged twice. How do I resolve this?","label":63,"label_text":"transaction_charged_twice"}
{"text":"Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back.","label":63,"label_text":"transaction_charged_twice"}
{"text":"Why am I being charged twice?","label":63,"label_text":"transaction_charged_twice"}
{"text":"Please check payments on my card. There is a duplicate and I only bought it once.","label":63,"label_text":"transaction_charged_twice"}
{"text":"More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges.","label":63,"label_text":"transaction_charged_twice"}
{"text":"A transaction is repeated several times on my account.","label":63,"label_text":"transaction_charged_twice"}
{"text":"I've been charged more than once for the same transaction","label":63,"label_text":"transaction_charged_twice"}
{"text":"Can you explain why there is a payment showing twice?","label":63,"label_text":"transaction_charged_twice"}
{"text":"I was double charged","label":63,"label_text":"transaction_charged_twice"}
{"text":"I have multiple charges on the same transaction.","label":63,"label_text":"transaction_charged_twice"}
{"text":"Looks like my card payment was duplicated. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?","label":63,"label_text":"transaction_charged_twice"}
{"text":"I have a transaction that shows several times","label":63,"label_text":"transaction_charged_twice"}
{"text":"There is more than one of the same transaction on my account.","label":63,"label_text":"transaction_charged_twice"}
{"text":"I have a duplicate payment showing","label":63,"label_text":"transaction_charged_twice"}
{"text":"I made a payment that got charged twice instead of once.","label":63,"label_text":"transaction_charged_twice"}
{"text":"What are my remedies if I think I was charged twice for the same expense?","label":63,"label_text":"transaction_charged_twice"}
{"text":"Can I verify the source of my funds?","label":70,"label_text":"verify_source_of_funds"}
{"text":"I want information about the source of funds.","label":70,"label_text":"verify_source_of_funds"}
{"text":"Where are my funds being sourced from?","label":70,"label_text":"verify_source_of_funds"}
{"text":"What is the source of my funds.","label":70,"label_text":"verify_source_of_funds"}
{"text":"I need to verify my source of funds","label":70,"label_text":"verify_source_of_funds"}
{"text":"I would like to see the source of my money.","label":70,"label_text":"verify_source_of_funds"}
{"text":"What is the source of my available funds?","label":70,"label_text":"verify_source_of_funds"}
{"text":"Can I find the origination of my funds?","label":70,"label_text":"verify_source_of_funds"}
{"text":"What information do you need to verify my Source of Funds?","label":70,"label_text":"verify_source_of_funds"}
{"text":"I need the source of my funds verified. How do I do this?","label":70,"label_text":"verify_source_of_funds"}
{"text":"Help me check where the funds came from.","label":70,"label_text":"verify_source_of_funds"}
{"text":"I want to know where the funds come from.","label":70,"label_text":"verify_source_of_funds"}
{"text":"What is the source of my money?","label":70,"label_text":"verify_source_of_funds"}
{"text":"Where can I find the source of my available money?","label":70,"label_text":"verify_source_of_funds"}
{"text":"How can I lookup where funds came from?","label":70,"label_text":"verify_source_of_funds"}
{"text":"Why does my money come from?","label":70,"label_text":"verify_source_of_funds"}
{"text":"Where are my funds coming from? I need to know.","label":70,"label_text":"verify_source_of_funds"}
{"text":"Where has my available money come from?","label":70,"label_text":"verify_source_of_funds"}
{"text":"Why do you need to know where my money is coming from?","label":70,"label_text":"verify_source_of_funds"}
{"text":"How can I check the source for my funds?","label":70,"label_text":"verify_source_of_funds"}
{"text":"How can I see my source of funds?","label":70,"label_text":"verify_source_of_funds"}
{"text":"How do I become aware of where my funds come from?","label":70,"label_text":"verify_source_of_funds"}
{"text":"Where does all this money come from though?","label":70,"label_text":"verify_source_of_funds"}
{"text":"What do I need to do to verify the source of my funds?","label":70,"label_text":"verify_source_of_funds"}
{"text":"What is the wait time for a transfer from the US?","label":67,"label_text":"transfer_timing"}
{"text":"I need a fast transfer from China?  How fast will it be?","label":67,"label_text":"transfer_timing"}
{"text":"how soon will I see the transfer in my account?","label":67,"label_text":"transfer_timing"}
{"text":"How long until my transfer goes through?","label":67,"label_text":"transfer_timing"}
{"text":"What is the fastest that I can make a transfer?","label":67,"label_text":"transfer_timing"}
{"text":"how long dies it take for transfers to reflect on my balance","label":67,"label_text":"transfer_timing"}
{"text":"If I started the Bank transfer from Europe, how long will the process take to complete?","label":67,"label_text":"transfer_timing"}
{"text":"When will a transfer reach my account?","label":67,"label_text":"transfer_timing"}
{"text":"When should I expect to see my transfer hit my account?","label":67,"label_text":"transfer_timing"}
{"text":"Will my transfer immediately show up in my account?","label":67,"label_text":"transfer_timing"}
{"text":"If I need to do a quick transfer from China, how long should I expect the transfer to take?","label":67,"label_text":"transfer_timing"}
{"text":"When does the money get transferred to my account","label":67,"label_text":"transfer_timing"}
{"text":"How long does it take for funds to come through the US to my account?","label":67,"label_text":"transfer_timing"}
{"text":"How long is my Europe transfer wait?","label":67,"label_text":"transfer_timing"}
{"text":"How many days does a transfer from the US take?","label":67,"label_text":"transfer_timing"}
{"text":"How long do I have to wait for a transfer from the US?","label":67,"label_text":"transfer_timing"}
{"text":"How long is the wait for a US transfer?","label":67,"label_text":"transfer_timing"}
{"text":"How many days until the money will be in my account?","label":67,"label_text":"transfer_timing"}
{"text":"How long does it take for a transfer?","label":67,"label_text":"transfer_timing"}
{"text":"What is the time frame for a transfer from the US?","label":67,"label_text":"transfer_timing"}
{"text":"when will i receive a US transfer","label":67,"label_text":"transfer_timing"}
{"text":"Approximately how long will an urgent transfer from China take?","label":67,"label_text":"transfer_timing"}
{"text":"I initiated a Bank transfer form Europe, how long will this take?","label":67,"label_text":"transfer_timing"}
{"text":"What would the approximate delivery date be if I transferred something urgently to China?","label":67,"label_text":"transfer_timing"}
{"text":"I have to transfer something to China as fast as I can. How long will it take to arrive in China?","label":67,"label_text":"transfer_timing"}
{"text":"How long to I have to wait for a transfer to reach my account?","label":67,"label_text":"transfer_timing"}
{"text":"How long is it going to take for my funds to show in my account?","label":67,"label_text":"transfer_timing"}
{"text":"How long will it take for the transfer to reach my account?","label":67,"label_text":"transfer_timing"}
{"text":"There is an important thing from China that I need to transfer. Approximately how long will this take?","label":67,"label_text":"transfer_timing"}
{"text":"How long does a transfer take from china?","label":67,"label_text":"transfer_timing"}
{"text":"When will money be available in my account?","label":67,"label_text":"transfer_timing"}
{"text":"I think my card payment has been stopped","label":53,"label_text":"reverted_card_payment?"}
{"text":"My card payment was reverted.  Why?","label":53,"label_text":"reverted_card_payment?"}
{"text":"the app reverted my payment","label":53,"label_text":"reverted_card_payment?"}
{"text":"My card payment was cancelled.","label":53,"label_text":"reverted_card_payment?"}
{"text":"Why was my payment cancelled?","label":53,"label_text":"reverted_card_payment?"}
{"text":"I made a payment but the app reverted the payment.","label":53,"label_text":"reverted_card_payment?"}
{"text":"My payment was reverted by the app","label":53,"label_text":"reverted_card_payment?"}
{"text":"Why has my card payment been cancelled?","label":53,"label_text":"reverted_card_payment?"}
{"text":"My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is?","label":53,"label_text":"reverted_card_payment?"}
{"text":"Can you tell my why my card payment has been reverted.","label":53,"label_text":"reverted_card_payment?"}
{"text":"My credit card cancelled a payment for a purchase.","label":53,"label_text":"reverted_card_payment?"}
{"text":"Why was my payment reversed?","label":53,"label_text":"reverted_card_payment?"}
{"text":"I have a payment listed as cancelled.","label":53,"label_text":"reverted_card_payment?"}
{"text":"what happens to the funds if a merchant refuses the payment","label":53,"label_text":"reverted_card_payment?"}
{"text":"I am attempting to make a purchase online, but my card is not working.  I know there are funds available, is this an issue on the banks end?","label":53,"label_text":"reverted_card_payment?"}
{"text":"Why has my card payment been reverted?","label":53,"label_text":"reverted_card_payment?"}
{"text":"There must be an issue, why has my card been cancelled?","label":53,"label_text":"reverted_card_payment?"}
{"text":"I bought something and the money appeared back into my account? Why?","label":53,"label_text":"reverted_card_payment?"}
{"text":"My account shows the card payment cancelled.","label":53,"label_text":"reverted_card_payment?"}
{"text":"What is the reason that my card payment was cancelled?","label":53,"label_text":"reverted_card_payment?"}
{"text":"Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me.","label":53,"label_text":"reverted_card_payment?"}
{"text":"Why was my card payment reverted?","label":53,"label_text":"reverted_card_payment?"}
{"text":"Why does the app revert a payment?","label":53,"label_text":"reverted_card_payment?"}
{"text":"What happens if a merchant doesn't accept a payment?","label":53,"label_text":"reverted_card_payment?"}
{"text":"My transaction to pay for an item was returned to my account.","label":53,"label_text":"reverted_card_payment?"}
{"text":"Why has payment been returned?","label":53,"label_text":"reverted_card_payment?"}
{"text":"What kind of cash machines would allow me to change my PIN?","label":21,"label_text":"change_pin"}
{"text":"Where do I change my PIN?","label":21,"label_text":"change_pin"}
{"text":"If I am overseas, how do I change my pin?","label":21,"label_text":"change_pin"}
{"text":"Can i change my PIN at the ATM?","label":21,"label_text":"change_pin"}
{"text":"I would like to change my PIN but I am not currently in the country.","label":21,"label_text":"change_pin"}
{"text":"I want to set a new PIN","label":21,"label_text":"change_pin"}
{"text":"I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this?","label":21,"label_text":"change_pin"}
{"text":"In what ATM can I change my pin?","label":21,"label_text":"change_pin"}
{"text":"I'd like to make a new PIN selection.","label":21,"label_text":"change_pin"}
{"text":"How do I update my PIN to a new number?","label":21,"label_text":"change_pin"}
{"text":"How can I change my Tholepin ?","label":21,"label_text":"change_pin"}
{"text":"My new pin needs to be set.","label":21,"label_text":"change_pin"}
{"text":"I want to choose a different PIN.","label":21,"label_text":"change_pin"}
{"text":"I would like to change my pin.","label":21,"label_text":"change_pin"}
{"text":"I am travelling for two more weeks but really need to change my PIN asap. What do I do?","label":21,"label_text":"change_pin"}
{"text":"Do cash machines let me change my pin?","label":21,"label_text":"change_pin"}
{"text":"How do I change my PIN?","label":21,"label_text":"change_pin"}
{"text":"I need to change my PIN.","label":21,"label_text":"change_pin"}
{"text":"Help me set up a new PIN?","label":21,"label_text":"change_pin"}
{"text":"Which cash machines will allow me to change my PIN?","label":21,"label_text":"change_pin"}
{"text":"I need to change my pin but I am on the road.","label":21,"label_text":"change_pin"}
{"text":"How do I update the PIN on my account?","label":21,"label_text":"change_pin"}
{"text":"I need a new PIN.","label":21,"label_text":"change_pin"}
{"text":"Show me how to change my pin?","label":21,"label_text":"change_pin"}
{"text":"What steps do I need to take to change my card PIN?","label":21,"label_text":"change_pin"}
{"text":"I've tried numerous times to submit a transfer of funds. Why isn't it going through?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I am not able to do a transfer to an account","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I was unable to make a transfer to another account.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I had a transfer blocked","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"Can you please help me with this exchange?  I am trying to get crypto and the app won't let me.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"Why did I get a message saying that my transfer is not possible?  I have done this before no problem.  Please fix.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I am having problems transferring to a beneficiary.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"What's the deal with no cryptocurrency on your app?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"Why isn't my transfer not going through? I keep getting an error message.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I have tried transferring money numerous times.  All I keep getting is an error message.  Can you tell me what is going on and how this van be fixed?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I have a cryptocurrency exchange that won't go through. Please help me process it.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"Why wasn't I able to transfer to another account?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"The money would not transfer to a beneficiary.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"How come I'm not allowed to transfer funds right now? I just keep getting an error message.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I couldn't do a transfer to an account","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"A transfer to an account was not allowed","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"Why did I receive an error message saying that my transfer was not possible?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"My transfer to beneficiary didn't go through","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I couldn't make a transfer to a beneficiary!","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"The account transfer I was trying to do failed.","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"My beneficiary is not allowed, please may I have answer as to why this is?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"Why would i not be able to do a transfer to a beneficiary?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"why isnt my account allowing transfers","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"I want to buy cryptocurrency, but your app doesn't let me. Why?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"Why was a transfer to an account not allowed?","label":7,"label_text":"beneficiary_not_allowed"}
{"text":"When I made a transfer, there was a fee.  Why?","label":64,"label_text":"transfer_fee_charged"}
{"text":"I was charged a fee for my transfer.","label":64,"label_text":"transfer_fee_charged"}
{"text":"I had to pay in order to do a transfer","label":64,"label_text":"transfer_fee_charged"}
{"text":"Why was I charged extra for transferring money?","label":64,"label_text":"transfer_fee_charged"}
{"text":"im not paying this transfer fee","label":64,"label_text":"transfer_fee_charged"}
{"text":"What is the maximum I can transfer before I incur fees?","label":64,"label_text":"transfer_fee_charged"}
{"text":"I got 2 transfer fees and I thought transfers were free.","label":64,"label_text":"transfer_fee_charged"}
{"text":"I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from?","label":64,"label_text":"transfer_fee_charged"}
{"text":"Hi,  Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference.   I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.","label":64,"label_text":"transfer_fee_charged"}
{"text":"Why were there additional charges when transferring?","label":64,"label_text":"transfer_fee_charged"}
{"text":"Is there a transfer fee?","label":64,"label_text":"transfer_fee_charged"}
{"text":"I thought transfers were free, why was I charged a fee?","label":64,"label_text":"transfer_fee_charged"}
{"text":"My receipt shows an extra charge on my transfer, why is this?","label":64,"label_text":"transfer_fee_charged"}
{"text":"I was charged a fee when making this transfer, and I don't think I should have been!","label":64,"label_text":"transfer_fee_charged"}
{"text":"I sent out money, but was charged extra for transferring. Why?","label":64,"label_text":"transfer_fee_charged"}
{"text":"Why am I seeing a transfer fee?","label":64,"label_text":"transfer_fee_charged"}
{"text":"There was an extra charge when I made a transfer.","label":64,"label_text":"transfer_fee_charged"}
{"text":"I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference.","label":64,"label_text":"transfer_fee_charged"}
{"text":"I was charge a fee for my transfer, why?","label":64,"label_text":"transfer_fee_charged"}
{"text":"Why was my transfer charged fees?","label":64,"label_text":"transfer_fee_charged"}
{"text":"Is there supposed to be a fee for the transfer I made?","label":64,"label_text":"transfer_fee_charged"}
{"text":"I know that I am able to make transfers for free.  That was something that I valued.  After I bought something online from abroad I noticed that I got charged a fee?  What is this and can it be removed?","label":64,"label_text":"transfer_fee_charged"}
{"text":"I transferred money and was charged and want to know why.","label":64,"label_text":"transfer_fee_charged"}
{"text":"I was charged for something I didn't expect","label":64,"label_text":"transfer_fee_charged"}
{"text":"I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee.  Why am I seeing this fee now?  I am not happy about this at all.","label":64,"label_text":"transfer_fee_charged"}
{"text":"Can you explain the transfer fee to me?","label":64,"label_text":"transfer_fee_charged"}
{"text":"How can I get paid in a different currency?","label":50,"label_text":"receiving_money"}
{"text":"Can I get my salary through this?","label":50,"label_text":"receiving_money"}
{"text":"How can someone send me money?","label":50,"label_text":"receiving_money"}
{"text":"Do I need to choose GBP to get my salary deposited properly?","label":50,"label_text":"receiving_money"}
{"text":"Is it possible for me to get money out in a different currency?","label":50,"label_text":"receiving_money"}
{"text":"Can I use this to receive my salary?","label":50,"label_text":"receiving_money"}
{"text":"Is GBP a supported currency?","label":50,"label_text":"receiving_money"}
{"text":"Do I need to establish I am paid in GBP before a transfer?","label":50,"label_text":"receiving_money"}
{"text":"Salary in GBP has been received, does it need to be configured elsewhere?","label":50,"label_text":"receiving_money"}
{"text":"How do i get my salary in the account?","label":50,"label_text":"receiving_money"}
{"text":"What do I need to do to transfer my paycheck to my account?","label":50,"label_text":"receiving_money"}
{"text":"How can my friend send me money?","label":50,"label_text":"receiving_money"}
{"text":"Can I directly transfer my salary onto here?","label":50,"label_text":"receiving_money"}
{"text":"I received my salary in GBP. How do I change this to my currency?","label":50,"label_text":"receiving_money"}
{"text":"How can my friend transfer money to me?","label":50,"label_text":"receiving_money"}
{"text":"Can my friends send me money?","label":50,"label_text":"receiving_money"}
{"text":"How do I deposit my paycheck to this account?","label":50,"label_text":"receiving_money"}
{"text":"Can i deposit my salary to this account?","label":50,"label_text":"receiving_money"}
{"text":"How do I get my salary through this account?","label":50,"label_text":"receiving_money"}
{"text":"I receive my salary in GBP. Do I need to configure this somehwere?","label":50,"label_text":"receiving_money"}
{"text":"Do you know if I can use this for my salary?","label":50,"label_text":"receiving_money"}
{"text":"How do I get my paycheck through this?","label":50,"label_text":"receiving_money"}
{"text":"My salary is in GBP; how can I note this in the app?","label":50,"label_text":"receiving_money"}
{"text":"Can I get my paycheck through here?","label":50,"label_text":"receiving_money"}
{"text":"Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here?","label":35,"label_text":"failed_transfer"}
{"text":"My transfer didn't work","label":35,"label_text":"failed_transfer"}
{"text":"Fix your system. I can't make transfers, I've tried like 5 times already.","label":35,"label_text":"failed_transfer"}
{"text":"Tell me why my transfer failed!","label":35,"label_text":"failed_transfer"}
{"text":"Why was I not able to complete a transfer?","label":35,"label_text":"failed_transfer"}
{"text":"Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong.","label":35,"label_text":"failed_transfer"}
{"text":"Why did my transfer not go through?","label":35,"label_text":"failed_transfer"}
{"text":"My transfer didn't go through.","label":35,"label_text":"failed_transfer"}
{"text":"how come my transfer didn't work","label":35,"label_text":"failed_transfer"}
{"text":"Why has my transfer failed?","label":35,"label_text":"failed_transfer"}
{"text":"Why hasn't my transfer been made?","label":35,"label_text":"failed_transfer"}
{"text":"My transfer will not go through.","label":35,"label_text":"failed_transfer"}
{"text":"The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ?","label":35,"label_text":"failed_transfer"}
{"text":"Why would a transfer fail?","label":35,"label_text":"failed_transfer"}
{"text":"What are your policies for card transfers?","label":35,"label_text":"failed_transfer"}
{"text":"I tried to make a transfer but it failed","label":35,"label_text":"failed_transfer"}
{"text":"Why couldn't I complete a transfer?","label":35,"label_text":"failed_transfer"}
{"text":"Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks!","label":35,"label_text":"failed_transfer"}
{"text":"I can not seem to make a successful transfer, can you tell me what I'm doing wrong?","label":35,"label_text":"failed_transfer"}
{"text":"Please help me as i am continuously facing the issue in transferring money to my friends, as all my transactions are getting failed.","label":35,"label_text":"failed_transfer"}
{"text":"I am trying to make a transfer and am unsuccessful, can you please tell me why?","label":35,"label_text":"failed_transfer"}
{"text":"My transfer did not seem to work.","label":35,"label_text":"failed_transfer"}
{"text":"help me with my transfer","label":35,"label_text":"failed_transfer"}
{"text":"Says my transfer can't be completed?","label":35,"label_text":"failed_transfer"}
{"text":"can you tell me why my transfer failed?","label":35,"label_text":"failed_transfer"}
{"text":"Can you provide a reason as to why my transfer did not work?","label":35,"label_text":"failed_transfer"}
{"text":"I'm out of money, can I add money with my bank?","label":65,"label_text":"transfer_into_account"}
{"text":"I don't understand how to top up my account, can you please explain the process?","label":65,"label_text":"transfer_into_account"}
{"text":"Can I add funds to the card directly from my bank account?","label":65,"label_text":"transfer_into_account"}
{"text":"How does tranferring money into my account work?","label":65,"label_text":"transfer_into_account"}
{"text":"When I want to transfer money to my account, how can I do that?","label":65,"label_text":"transfer_into_account"}
{"text":"What are the steps I follow to transfer money into my account?","label":65,"label_text":"transfer_into_account"}
{"text":"How can I transfer funds from my bank to my top up account?","label":65,"label_text":"transfer_into_account"}
{"text":"I want to top my account by using a bank transfer. How would that work?","label":65,"label_text":"transfer_into_account"}
{"text":"How to I transfer my funds into my account?","label":65,"label_text":"transfer_into_account"}
{"text":"How can I transfer money from an outside bank?","label":65,"label_text":"transfer_into_account"}
{"text":"How can I fund my top-up account using my bank account?","label":65,"label_text":"transfer_into_account"}
{"text":"What methods can I use to add money to my account?","label":65,"label_text":"transfer_into_account"}
{"text":"I would like to use the bank transfer feature, but I can't find it. Can you please give me the details?","label":65,"label_text":"transfer_into_account"}
{"text":"How can I perform a dual money transferring from one account to another?","label":65,"label_text":"transfer_into_account"}
{"text":"CAN YOU EXPLAIN HOW TO TRANSFER MONEY INTO MY  ACCOUNT FOR ME?","label":65,"label_text":"transfer_into_account"}
{"text":"I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need?","label":65,"label_text":"transfer_into_account"}
{"text":"How do I transfer money to my account?","label":65,"label_text":"transfer_into_account"}
{"text":"How do I do an international transfer?","label":65,"label_text":"transfer_into_account"}
{"text":"Are there ways to transfer money into my account?","label":65,"label_text":"transfer_into_account"}
{"text":"I want to transfer from accounts in order to Top up. What are the steps necessary.","label":65,"label_text":"transfer_into_account"}
{"text":"How does a transfer work?","label":65,"label_text":"transfer_into_account"}
{"text":"I would like use the bank transfer, but I don't understand the process, can you please explain, topping up?","label":65,"label_text":"transfer_into_account"}
{"text":"I checked my account today and it said I was out of money. How do I transfer money into my account?","label":65,"label_text":"transfer_into_account"}
{"text":"How can I transfer money to my account?","label":65,"label_text":"transfer_into_account"}
{"text":"I would like to transfer funds from one account to another.","label":65,"label_text":"transfer_into_account"}
{"text":"I'm trying to transfer money into my account.","label":65,"label_text":"transfer_into_account"}
{"text":"Can I use a bank transfer to refill my account?","label":65,"label_text":"transfer_into_account"}
{"text":"What all is needed to verify the top-up card?","label":71,"label_text":"verify_top_up"}
{"text":"It wants me to verify the top up. Why?","label":71,"label_text":"verify_top_up"}
{"text":"Where can I find the top-up verification code?","label":71,"label_text":"verify_top_up"}
{"text":"Why do I have to verify the top-up that I started?","label":71,"label_text":"verify_top_up"}
{"text":"What are the benefits to verifying the top-up?","label":71,"label_text":"verify_top_up"}
{"text":"how come the verification with the top up","label":71,"label_text":"verify_top_up"}
{"text":"reason i need to verify top up","label":71,"label_text":"verify_top_up"}
{"text":"Why do you need code verification for my top up?","label":71,"label_text":"verify_top_up"}
{"text":"How do I get my top-up verification code?","label":71,"label_text":"verify_top_up"}
{"text":"Is it normal to have to verify my top-up or is something wrong?","label":71,"label_text":"verify_top_up"}
{"text":"Why does the top-up need verification?","label":71,"label_text":"verify_top_up"}
{"text":"Why am i to verify the top-ups?","label":71,"label_text":"verify_top_up"}
{"text":"Where's the verification code for the top-up card?","label":71,"label_text":"verify_top_up"}
{"text":"How do I find the verification code for my top-up card?","label":71,"label_text":"verify_top_up"}
{"text":"Why is it important to verify a top-up card?","label":71,"label_text":"verify_top_up"}
{"text":"Why do I have to verify the top-up?","label":71,"label_text":"verify_top_up"}
{"text":"I can't find the top-up verification code.","label":71,"label_text":"verify_top_up"}
{"text":"How do I go forth verifying my top-up card?","label":71,"label_text":"verify_top_up"}
{"text":"Where do I find the top-up verification code?","label":71,"label_text":"verify_top_up"}
{"text":"How is the top-up card verified?","label":71,"label_text":"verify_top_up"}
{"text":"Is there a verification code for the top-up card?","label":71,"label_text":"verify_top_up"}
{"text":"help me find the top-up card's verification code?","label":71,"label_text":"verify_top_up"}
{"text":"I don't understand why it says I have to verify the top-up.","label":71,"label_text":"verify_top_up"}
{"text":"Can I verify a top-up and what card is used?","label":71,"label_text":"verify_top_up"}
{"text":"Where do I go to get the code to verify the top up card?","label":71,"label_text":"verify_top_up"}
{"text":"The top-up verification code is missing","label":71,"label_text":"verify_top_up"}
{"text":"How do I verify a top-up?","label":71,"label_text":"verify_top_up"}
{"text":"I cannot locate the verification code for my top-up card. Please help me.","label":71,"label_text":"verify_top_up"}
{"text":"I need help finding the verification code for my top-up card.","label":71,"label_text":"verify_top_up"}
{"text":"Is there a verification code for top-ups?","label":71,"label_text":"verify_top_up"}
{"text":"What is the necessity of verifying the top up?","label":71,"label_text":"verify_top_up"}
{"text":"Would it be possible to get another card?","label":39,"label_text":"getting_spare_card"}
{"text":"How many cards can I have for one account?","label":39,"label_text":"getting_spare_card"}
{"text":"I want to order another crad","label":39,"label_text":"getting_spare_card"}
{"text":"How can I get additional cards?","label":39,"label_text":"getting_spare_card"}
{"text":"Is there a fee for extra cards?","label":39,"label_text":"getting_spare_card"}
{"text":"I would like to receive a few more physical cards.","label":39,"label_text":"getting_spare_card"}
{"text":"Can I have a card after my first one?","label":39,"label_text":"getting_spare_card"}
{"text":"I'd like to have another card","label":39,"label_text":"getting_spare_card"}
{"text":"Do you offer multiple cards for the same account?","label":39,"label_text":"getting_spare_card"}
{"text":"Can I get a spare card for someone else to use?","label":39,"label_text":"getting_spare_card"}
{"text":"Would I be able to get another card for my account, so I could give one to my daughter?","label":39,"label_text":"getting_spare_card"}
{"text":"What is the procedure for getting another card?","label":39,"label_text":"getting_spare_card"}
{"text":"Can I have a second card?","label":39,"label_text":"getting_spare_card"}
{"text":"My daughter would like a card as well, how can we make this happen?","label":39,"label_text":"getting_spare_card"}
{"text":"May I have another card?","label":39,"label_text":"getting_spare_card"}
{"text":"Is there a fee for sending out more than one card?","label":39,"label_text":"getting_spare_card"}
{"text":"Can I order extra cards?","label":39,"label_text":"getting_spare_card"}
{"text":"Can I purchase extra non-virtual cards?","label":39,"label_text":"getting_spare_card"}
{"text":"Am I allowed to give my daughter one of my cards to use?","label":39,"label_text":"getting_spare_card"}
{"text":"May I have a second card?","label":39,"label_text":"getting_spare_card"}
{"text":"Are there restrictions for ordering extra cards?","label":39,"label_text":"getting_spare_card"}
{"text":"How can I get a second card for my daughter?","label":39,"label_text":"getting_spare_card"}
{"text":"Where do I request another card?","label":39,"label_text":"getting_spare_card"}
{"text":"Am I able to get a second card?","label":39,"label_text":"getting_spare_card"}
{"text":"If you send me more cards, are there any charges?","label":39,"label_text":"getting_spare_card"}
{"text":"When trying to get more than one card is there a extra amount that needs to be paid?","label":39,"label_text":"getting_spare_card"}
{"text":"Is it possible to give a second card for this account to my daughter?","label":39,"label_text":"getting_spare_card"}
{"text":"My daughter needs a card. Can I give her one of mine that's linked to my account?","label":39,"label_text":"getting_spare_card"}
{"text":"My child needs a card, how can I add them to the account I currently have?","label":39,"label_text":"getting_spare_card"}
{"text":"my daughter needs a card, how do i add her?","label":39,"label_text":"getting_spare_card"}
{"text":"Can I top up by cheque?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"How do I top-up using cash?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Can I top up with a cheque?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Is it possible to top up with cash? If so how do I do it?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Is there an option to top up a with cheque?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"I'm looking for the cash deposit top up option but can't find it. Can you help me?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"How do I top up my account with a cash payment?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"I'd like to use cash to top up. How do I find that option?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Where do I locate topping up with cash.","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"How do I pay by check?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Can I add to my account balance with a cheque?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"What type of deposits do you accept into my account?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Can I top up using a cheque?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Can you top-up a card with a cheque?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"I need to top up cash, How do I do it?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"What locations can I top up with cash?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"is there a way to do top up with cash deposit","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Where are the options to top up with a cheque on my account?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Can I use cash to top up my account?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"How can I top up with cash?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Will you accept a cheque to top up my account?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"How can I top up with this cheque I got?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"What methods can I use to top up my account?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Is cash good to top up with?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"how come i can't find anywhere to load using cash","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"What can I pay with? Does cash work?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Why can't I top up with a cheque?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Can I send a cheque to do my top ups?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Can I top up my account with a cheque?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"I want to do a cash top-up","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"How can I top-up my card?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"Can I submit a check or cash payment?","label":58,"label_text":"top_up_by_cash_or_cheque"}
{"text":"I want a card. What is the procedure?","label":43,"label_text":"order_physical_card"}
{"text":"Where can I get my card at?","label":43,"label_text":"order_physical_card"}
{"text":"price of physical card","label":43,"label_text":"order_physical_card"}
{"text":"Send me a physical card","label":43,"label_text":"order_physical_card"}
{"text":"I want to order a card. Where do you deliver to?","label":43,"label_text":"order_physical_card"}
{"text":"Can I request a physical card?","label":43,"label_text":"order_physical_card"}
{"text":"Do you ship cards to where I live?","label":43,"label_text":"order_physical_card"}
{"text":"I need to get an actual card so that I can use it for in person transactions. How would I do this?","label":43,"label_text":"order_physical_card"}
{"text":"Will I get a real card?","label":43,"label_text":"order_physical_card"}
{"text":"Where can you deliver cards?","label":43,"label_text":"order_physical_card"}
{"text":"Where are cards delivered to?","label":43,"label_text":"order_physical_card"}
{"text":"Is a non-electronic card available as well","label":43,"label_text":"order_physical_card"}
{"text":"How can I get a physical card","label":43,"label_text":"order_physical_card"}
{"text":"Can I get a physical card through this app?","label":43,"label_text":"order_physical_card"}
{"text":"How do I get a physical card?","label":43,"label_text":"order_physical_card"}
{"text":"What are the fees to get a physical card?","label":43,"label_text":"order_physical_card"}
{"text":"What will I be charged for a physical card?","label":43,"label_text":"order_physical_card"}
{"text":"Where can I receive my card?","label":43,"label_text":"order_physical_card"}
{"text":"Where will I find my card?","label":43,"label_text":"order_physical_card"}
{"text":"Where can cards be delivered?","label":43,"label_text":"order_physical_card"}
{"text":"What are the fees for a physical card?","label":43,"label_text":"order_physical_card"}
{"text":"Why is my disposable virtual card being denied?","label":72,"label_text":"virtual_card_not_working"}
{"text":"My disposable virtual card is broken.","label":72,"label_text":"virtual_card_not_working"}
{"text":"Why is my virtual card is being declined?","label":72,"label_text":"virtual_card_not_working"}
{"text":"Are there restrictions for my disposable card since it does not seem to be working?","label":72,"label_text":"virtual_card_not_working"}
{"text":"I cannot get my virtual card to work.","label":72,"label_text":"virtual_card_not_working"}
{"text":"I was at the store earlier and my virtual card didn't work. What's the solution for this problem?","label":72,"label_text":"virtual_card_not_working"}
{"text":"I cannot use my disposable virtual card.","label":72,"label_text":"virtual_card_not_working"}
{"text":"Can I make multiple online transactions with my virtual card?","label":72,"label_text":"virtual_card_not_working"}
{"text":"Why doesn't my disposable virtual card work?","label":72,"label_text":"virtual_card_not_working"}
{"text":"Why isn't my virtual card working?","label":72,"label_text":"virtual_card_not_working"}
{"text":"I cannot make transactions with my virtual card.","label":72,"label_text":"virtual_card_not_working"}
{"text":"For some reason, the virtual card won't work for me.","label":72,"label_text":"virtual_card_not_working"}
{"text":"My disposable virtual card has been rejected by the merchant earlier today. What should I do?","label":72,"label_text":"virtual_card_not_working"}
{"text":"My virtual card isn't working. What do I do?","label":72,"label_text":"virtual_card_not_working"}
{"text":"Is there a trick to get the disposable virtual card to work?","label":72,"label_text":"virtual_card_not_working"}
{"text":"Why can't I get my virtual card to work?","label":72,"label_text":"virtual_card_not_working"}
{"text":"My card is just not working at this time.","label":72,"label_text":"virtual_card_not_working"}
{"text":"My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now?","label":72,"label_text":"virtual_card_not_working"}
{"text":"My disposable virtual card is not working","label":72,"label_text":"virtual_card_not_working"}
{"text":"How do I get my disposable virtual card to work?","label":72,"label_text":"virtual_card_not_working"}
{"text":"How come my disposable virtual card used to pay for a gym subscription got rejected?","label":72,"label_text":"virtual_card_not_working"}
{"text":"Payments from my disposable virtual card don't work","label":72,"label_text":"virtual_card_not_working"}
{"text":"My disposable virtual card was rejected by the merchant, please help?","label":72,"label_text":"virtual_card_not_working"}
{"text":"I need help getting the virtual card to work.","label":72,"label_text":"virtual_card_not_working"}
{"text":"How do I make my virtual card work?","label":72,"label_text":"virtual_card_not_working"}
{"text":"virtual card is not working for me","label":72,"label_text":"virtual_card_not_working"}
{"text":"I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency!","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have   known about these charges I wouldn't have made a withdraw.","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"Exchange rate for my cash withdrawal is wrong","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge?","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate!","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"Why is the exchange rate wrong for my international withdrawal?","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"The exchange rate you gave me for my cash withdrawal is wrong","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"Is there a fee for exchanging cash?","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply.","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"When I got cash, my exchange rate was wrong.","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else.","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"Can I make a withdraw if I am out of country from with out any fees at an ATM?","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"I feel like too much money was taken during my currency exchange.","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"There was an error in exchange rate for my cash withdrawal","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"I need the right foreign money, at the right rate, at ATMs, when I go abroad.","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"The conversion rate on the ATM that I used with foreign currency was wrong.","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"My cash withdrawal charged me the wrong exchange rate","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges!","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate.","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction.","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates?","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"I used an ATM in a foreign currency but the rate applied is wrong!","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"how do you determine your exchange rates because one of yours was off when i got cash","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!","label":76,"label_text":"wrong_exchange_rate_for_cash_withdrawal"}
{"text":"can i get a description of how to use a disposable virtual card","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Can I create a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"What can you tell me about getting a virtual disposable card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"how do VR cards work","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"What is a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"I would like a temporary virtual card","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"How do the disposable cards work?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"How do I use a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Where's the best place to get a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Can you explain the disposable cards to me?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"I just purchased a disposable virtual card. Am I able to use it for online purchases immediately?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"how secure is a disposable virtual card","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"What do I do to get a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"I want to get a disposable virtual card.","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"May I get a disposable virtual card as well?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"I have a disposable virtual card here, so would you tell me what to do with it?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"What does a disposable virtual card do?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"When can I order a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Is it possible to also get a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"How would you use a disposable card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Is there a disposable virtual card I can order?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Where can I get a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Will I be able to get a disposable virtual card as well?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Hello! I need to order a disposable virtual card. Where can I do that at?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"where do I request a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Can i get a throw away card","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"how many transactions can i make with a disposable card","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"what's the process for getting a disposable virtual card?","label":37,"label_text":"get_disposable_virtual_card"}
{"text":"Heyy I tried to top up with my card today but it failed! I just got the couple days before but it has worked last time. What's going on, can you double check please?","label":59,"label_text":"top_up_failed"}
{"text":"So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?","label":59,"label_text":"top_up_failed"}
{"text":"Why did the app deny my top up?","label":59,"label_text":"top_up_failed"}
{"text":"please tell me why my top-up failed.","label":59,"label_text":"top_up_failed"}
{"text":"I attempted to top up but the app denied it.","label":59,"label_text":"top_up_failed"}
{"text":"Why didn`t my topup go through?","label":59,"label_text":"top_up_failed"}
{"text":"How can I check to see if my top-up worked?","label":59,"label_text":"top_up_failed"}
{"text":"My top up didn't work.","label":59,"label_text":"top_up_failed"}
{"text":"Why would my topup not go through?","label":59,"label_text":"top_up_failed"}
{"text":"Why caused my top up to not work?","label":59,"label_text":"top_up_failed"}
{"text":"Why was my top-up unsuccessful?","label":59,"label_text":"top_up_failed"}
{"text":"My funding to my card didn't go through.","label":59,"label_text":"top_up_failed"}
{"text":"I need to know why my credit card was declined for top up? What is the deal here and why did it not go through?","label":59,"label_text":"top_up_failed"}
{"text":"I topped up but the app did not accept it.","label":59,"label_text":"top_up_failed"}
{"text":"I think my top up did not work","label":59,"label_text":"top_up_failed"}
{"text":"Can you tell me if my pop-up went through?","label":59,"label_text":"top_up_failed"}
{"text":"How did my top-up fail?","label":59,"label_text":"top_up_failed"}
{"text":"My top-up failed, WHY?","label":59,"label_text":"top_up_failed"}
{"text":"I tried to top up. Why was it denied?","label":59,"label_text":"top_up_failed"}
{"text":"Why can't I top up?","label":59,"label_text":"top_up_failed"}
{"text":"My top-up has failed.","label":59,"label_text":"top_up_failed"}
{"text":"I really need money from my card today, but my card is getting declined. Please help!!","label":59,"label_text":"top_up_failed"}
{"text":"How do I know if my top up was unsuccessful?","label":59,"label_text":"top_up_failed"}
{"text":"I'm pretty sure my top up failed. How do I fix this?","label":59,"label_text":"top_up_failed"}
{"text":"why isnt top up working","label":59,"label_text":"top_up_failed"}
{"text":"Can you tell me why my top up didn't work?","label":59,"label_text":"top_up_failed"}
{"text":"I made a transfer a few hours ago from a UK banking account.  I do not yet see the transfer.  Please check on this for me.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"the balance on my account didnt change when i transferred money","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"Why didn't my balance change after I transferred some money?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"How long does it take for an international transfer into my account?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"The amount of time that transfers usually take from a UK account is what?I just completed a transfer and it is not showing up at all. I'm wondering at this point if everything is actually okay.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"When will my transfer be available in my account.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"I just completed a bank transfer and the balance didn't update","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"How long does a UK transfer take?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"I made a transfer and am still waiting.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"I made an out of country transfer and it hasn't went through yet.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"After the transfer, the balance did not update.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"I can't see my latest bank transfer","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"My bank transfer is still not showing up in my account.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"Why don't I have my transfer?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"The  money I transferred does not show in the balance.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"I have completed a transfer but it is not showing up.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"I did a transfer to my account but it doesn't show up","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"How long until my transfer will be available to me","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"Why doesn't it show that I did a balance transfer?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"I made a bank transfer a couple of hours ago from my UK account.  It hasn't appeared, can you check to make sure it went through?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"My transfer is pending.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"Where is my transfer from [country]?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay.","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"When will I see my new balance after making my bank transfer?","label":5,"label_text":"balance_not_updated_after_bank_transfer"}
{"text":"Think someone has took money out with my card. What shall I do?","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"There is a withdrawal that isn't mind in the app.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this?","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"I didn't get cash from an ATM, but the app says I did","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"My app shows some cash I didn't get.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"There is a suspicious cash withdraw on the account.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"The app said I withdrew cash at an ATM and I didn't","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"My app says that I received cash from an ATM and I didn't.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"How do I freeze my bank card, as there has been a strange withdrawal?","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"I see a cash withdrawal that I did not perform.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"There's a cash withdraw on my statement that I didn't make.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"My account has a weird withdrawal.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"I'm unsure of a withdrawl in my statement.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"It looks like someone else withdrew cash from my account, can you help?","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"I think I see a withdraw I did not make.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"Some cash is showing up in my app that I did not get.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"There is an unauthorized cash withdrawal from my account for 500£.  I definitely didn't make this withdrawal.  I need your help.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"The app is showing an ATM withdrawl that I didn't make.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"There is a odd withdrawal on my account.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that?","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"How do I cancel my card? There are charges on my account that I didn't make.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"Can anyone help me, I lost my wallet and they've started withdrawing from my account.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"What do I do if I notice a strange withdrawl in my statement?","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"I don't recognise a cash withdrawal","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"Help!  My wallet was stolen and someone is taking money out.  I need this money!  What can I do?","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"I didn't take out money from an ATM but my app statement shows that I did. How can I fix this?","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately?","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"The app made a mistake and said I made a cash withdrawal.","label":20,"label_text":"cash_withdrawal_not_recognised"}
{"text":"What are your currency exchange fees?","label":31,"label_text":"exchange_charge"}
{"text":"What is the base amount for cross-currency exchanges?","label":31,"label_text":"exchange_charge"}
{"text":"How much more do I have to pay to exchange currencies?","label":31,"label_text":"exchange_charge"}
{"text":"Is there a fee for exchanging currencies?","label":31,"label_text":"exchange_charge"}
{"text":"whats the exchange charge","label":31,"label_text":"exchange_charge"}
{"text":"Is there any discount for someone that exchanges currencies frequently?","label":31,"label_text":"exchange_charge"}
{"text":"Is there a fee to exchange foreign money?","label":31,"label_text":"exchange_charge"}
{"text":"Do I have to pay for exchanging currencies?","label":31,"label_text":"exchange_charge"}
{"text":"Is there a fee for exchanging foreign currencies?","label":31,"label_text":"exchange_charge"}
{"text":"Do you offer a discount on multiple currency exchanges?","label":31,"label_text":"exchange_charge"}
{"text":"If I need to exchange currency is there an extra fee?","label":31,"label_text":"exchange_charge"}
{"text":"I was wondering if there were any discounts offered for frequent currency exchanges?","label":31,"label_text":"exchange_charge"}
{"text":"Would I be charged for exchanging currencies?","label":31,"label_text":"exchange_charge"}
{"text":"Does it cost to exchange currencies with this card?","label":31,"label_text":"exchange_charge"}
{"text":"how much you charge for exhcange","label":31,"label_text":"exchange_charge"}
{"text":"How much will I pay to exchange foreign currency?","label":31,"label_text":"exchange_charge"}
{"text":"I will need to exchange currencies frequently, will I be able to get a discount?","label":31,"label_text":"exchange_charge"}
{"text":"Is there a charge for a foreign currency exchange?","label":31,"label_text":"exchange_charge"}
{"text":"Is there a discount for frequently exchanging currencies?","label":31,"label_text":"exchange_charge"}
{"text":"What is the cost for an exchange fee?","label":31,"label_text":"exchange_charge"}
{"text":"Will it cost more money if my currency needs to be exchanged?","label":31,"label_text":"exchange_charge"}
{"text":"I would like to exchange currencies, but is there an extra charge to do so?","label":31,"label_text":"exchange_charge"}
{"text":"Does it cost anything for exchanges?","label":31,"label_text":"exchange_charge"}
{"text":"Can I exchange money from abroad without additional costs?","label":31,"label_text":"exchange_charge"}
{"text":"does it cost to exchange currencies?","label":31,"label_text":"exchange_charge"}
{"text":"Is there a fee for using a European bank card to top up?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Are there any fees for adding money with an international card?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Are there charges for topping up US cards?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Are there fees for top ups?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"In exchange for top ups will you take fees?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"How much does it cost to top up by card?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Are there any fees if I use a European bank card for a top up?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"What are the top-up fees?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"How much is the charge to top up my card?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"What fee is included if I top up by card?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"If I use a European bank card for top up, Do I get charged?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"I want to use a European bank card for a top up. Must I pay?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Will I be charged for topping up by card?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Is there a fee for topping up","label":57,"label_text":"top_up_by_card_charge"}
{"text":"What do you charge for top ups?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Will it cost anything to top up a US card?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Does topping up my card have a fee?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Are there fees for adding money using an international card","label":57,"label_text":"top_up_by_card_charge"}
{"text":"I need to use a European card for a top up, what will the charge be?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Any fee for topping up?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Are there any fees for top ups?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Is there a charge or discount if I use a European bank in a top up?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Is their a fee for top ups?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Can I top up using an international card","label":57,"label_text":"top_up_by_card_charge"}
{"text":"What will happen if I want to add money using an international card? Will I run into any fees?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"Are there any extra fees for adding money into the international card?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"What are the fees for top ups?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"What are the top up charges for US cards?","label":57,"label_text":"top_up_by_card_charge"}
{"text":"I need to activate my card can you do that now?","label":0,"label_text":"activate_my_card"}
{"text":"What do I need to do to activate my new card?","label":0,"label_text":"activate_my_card"}
{"text":"Tell me how to go about activating my new card?","label":0,"label_text":"activate_my_card"}
{"text":"How can I activate my card so I can start using it?","label":0,"label_text":"activate_my_card"}
{"text":"How long will it take to activate my new card?","label":0,"label_text":"activate_my_card"}
{"text":"What's the right way to activate my card?","label":0,"label_text":"activate_my_card"}
{"text":"I received my new card, how is it activated?","label":0,"label_text":"activate_my_card"}
{"text":"Is there a way my new card can be renewed?","label":0,"label_text":"activate_my_card"}
{"text":"How do I activate a card I received?","label":0,"label_text":"activate_my_card"}
{"text":"Why can't I activate my card?","label":0,"label_text":"activate_my_card"}
{"text":"WHAT CAN I DO AFTER THE CARD MISSING","label":0,"label_text":"activate_my_card"}
{"text":"I got my new card where do I go to activate it?","label":0,"label_text":"activate_my_card"}
{"text":"I need help activating my new card.","label":0,"label_text":"activate_my_card"}
{"text":"I tried activating my bill of fare and it didn't workplace","label":0,"label_text":"activate_my_card"}
{"text":"I have a new card and I want to activate it","label":0,"label_text":"activate_my_card"}
{"text":"Assist me please with card activation.","label":0,"label_text":"activate_my_card"}
{"text":"I need help with activating my card","label":0,"label_text":"activate_my_card"}
{"text":"How can I start using my card?","label":0,"label_text":"activate_my_card"}
{"text":"Activating my card","label":0,"label_text":"activate_my_card"}
{"text":"How can I activate my card>","label":0,"label_text":"activate_my_card"}
{"text":"What are the steps in order to activate my new card?","label":0,"label_text":"activate_my_card"}
{"text":"What is the activation process on my new card?","label":0,"label_text":"activate_my_card"}
{"text":"I would like to get help from someone with activating my card.","label":0,"label_text":"activate_my_card"}
{"text":"What is the process for activating my card?","label":0,"label_text":"activate_my_card"}
{"text":"How do I use my new card?","label":0,"label_text":"activate_my_card"}
{"text":"What are the steps to activating a new card?","label":0,"label_text":"activate_my_card"}
{"text":"I would like to activate my card to use now, can you help me?","label":0,"label_text":"activate_my_card"}
{"text":"I just got this card & I don't know how to activate it.","label":0,"label_text":"activate_my_card"}
{"text":"I got my new card. How do I activate it?","label":0,"label_text":"activate_my_card"}
{"text":"What do I need to do to activate my card?","label":0,"label_text":"activate_my_card"}
{"text":"How come I was charged extra when I withdrew cash?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Why was I charged a fee for withdrawing cash?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Why did I get a fee?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Why did my cash get charged a fee that should not be there.","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Why did I have to pay a fee when I got cash?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Hi, I am calling about a recent transaction that has happened on my account.  I recently went to the ATM, and tried to make a withdrawal on my account.  I just happened to check my transaction slip and noticed a fee for my withdrawal.  How can I resolve this, I didn't know fees were charged for this type of action.","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"A fee was charged for my recent withdrawal.","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"I got a fee for an ATM withdrawal.","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"What is the reason for this fee I got after a simple cash withdrawal?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Is there a fee for withdrawing cash?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"I've notice I was charged for withdrawing cash, can you explain why?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Why was my account charged for using an ATM?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"I thought cash withdrawals didn't have a fee","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Why did I get charged a fee when I tried to obtain cash?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"While I was checking out in the grocery store, I realized I needed cash so I requested some.  However, I noticed there was a fee for this transaction.  Why did I get charged a fee?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Is there a limit on how much I can withdraw from my account without being charged?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"More fees, this time for withdrawing my own cash. Why are you robbing me?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"I have never been charged a fee for cash withdrawal before. When did that change?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Why did you charge me for a cash withdrawal?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"I took cash and got charged a fee","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Was charged an ATM fee despite it being a small withdrawal on the 1st day of the month. I thought I was allowed 200 per month?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"I had a wrong fee charged at this ATM.","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"When I got cash, I'm pretty sure there was a glitch that overcharged me.","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"My account got charged for taking out cash, why did this happen?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Why is there a fee for withdrawing?","label":19,"label_text":"cash_withdrawal_charge"}
{"text":"Will you be able to send the new card to China?","label":9,"label_text":"card_about_to_expire"}
{"text":"The expiration date on my card is coming up","label":9,"label_text":"card_about_to_expire"}
{"text":"My card's expiring, what happens now?","label":9,"label_text":"card_about_to_expire"}
{"text":"My card is about to expire. What do I need to do?","label":9,"label_text":"card_about_to_expire"}
{"text":"how long and how much does it cost for new card","label":9,"label_text":"card_about_to_expire"}
{"text":"How much does it cost to get a new card?  Mine is almost expired.  How fast does it come?","label":9,"label_text":"card_about_to_expire"}
{"text":"Since my card is about to expire, what do I do to get a new one?","label":9,"label_text":"card_about_to_expire"}
{"text":"My card is about to expire and I need to know how much it costs and how long it takes to get a new one.","label":9,"label_text":"card_about_to_expire"}
{"text":"What is the next step if my card is about to expire.","label":9,"label_text":"card_about_to_expire"}
{"text":"Once my card expires, what should I do?","label":9,"label_text":"card_about_to_expire"}
{"text":"I need a new card, my current card is nearly expired.","label":9,"label_text":"card_about_to_expire"}
{"text":"My card is about to expire. How much does it cost to order a new one and how fast will I get it?","label":9,"label_text":"card_about_to_expire"}
{"text":"What do I do when my card is about to expire?","label":9,"label_text":"card_about_to_expire"}
{"text":"I will need to get a new card soon, how do I order?","label":9,"label_text":"card_about_to_expire"}
{"text":"going to need a new card what are the fees and time it takes","label":9,"label_text":"card_about_to_expire"}
{"text":"Will I need to order a new card since mine expires next month?","label":9,"label_text":"card_about_to_expire"}
{"text":"Do you have to order a new card before your current card expires?","label":9,"label_text":"card_about_to_expire"}
{"text":"Since my card is about to expire, I need a new one.","label":9,"label_text":"card_about_to_expire"}
{"text":"My card is very close to expiring. When can I order a new one and how do I do so?","label":9,"label_text":"card_about_to_expire"}
{"text":"I need to order a  new card, mine is about to expire and I need to know how much it will cost and how long until I receive it.","label":9,"label_text":"card_about_to_expire"}
{"text":"Can I receive a new card while I am in China?","label":9,"label_text":"card_about_to_expire"}
{"text":"Next month my card will expire, do I need to order a new one?","label":9,"label_text":"card_about_to_expire"}
{"text":"The expiration date of my card is approaching .","label":9,"label_text":"card_about_to_expire"}
{"text":"How can I get a new card ASAP to replace an old, soon to expire one?","label":9,"label_text":"card_about_to_expire"}
{"text":"What would the price be for an expired card replacement and how long will it take me to get it?","label":9,"label_text":"card_about_to_expire"}
{"text":"in china, need new card","label":9,"label_text":"card_about_to_expire"}
{"text":"If my card is about to expire, do I need to order a new one?","label":9,"label_text":"card_about_to_expire"}
{"text":"My card is about to expire. How do I get a new one?","label":9,"label_text":"card_about_to_expire"}
{"text":"Can I use the system Google Pay for top-ups?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"My top-up for Google Pay isn't working","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Can I add money with Apple Pay?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Can I use my Apple Watch to to top up?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Top up on my Google Pay isn't working.","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Is it possible to top up with Apple Pay?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"do i have to setup apple pay to use it","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Can I use Apple Pay to top up?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"How can I top up my Google Pay?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Does Google Play have an app to Top up?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Why can't I use my American Express with Apple Pay to top up my account?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"how do i add money with my apple watch","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"can i top up with apple pay","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"My American express is experiencing a problem with apple play with top up, can you fix it?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"My top up is not working in Apple Pay.","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"I don't know how to top up my Google pay.","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Can I top up from my Apple Watch?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Can I use my American Express stored in Apple Pay to top up?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"is apple pay costly?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"I got my American Express in Apple Pay, why is top up not working?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"I got my American Express in Apple Bay but top up is not working","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"How do I top up? Can I use my apple watch?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Is it possible to use Apple Pay to put money in my account?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"My American Express is in my Apple Pay and the top up is failing, why?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"can google pay be used to make a top-up","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"How do I get the Top Up feature on my apple watch working?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"How do I top up with Apple Pay?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"Google pay and top up, I want it, can I get it?","label":2,"label_text":"apple_pay_or_google_pay"}
{"text":"I need to verify my identity, but how do I do that?","label":69,"label_text":"verify_my_identity"}
{"text":"What is needed to prove my identity?","label":69,"label_text":"verify_my_identity"}
{"text":"Is there a specific type you need for identity verification?","label":69,"label_text":"verify_my_identity"}
{"text":"Are there any documents needed for the identity check?","label":69,"label_text":"verify_my_identity"}
{"text":"What are the steps I need to take to verify my identity?","label":69,"label_text":"verify_my_identity"}
{"text":"I need to verify my identity","label":69,"label_text":"verify_my_identity"}
{"text":"What's the process for ID verification?","label":69,"label_text":"verify_my_identity"}
{"text":"What kind of documents do I need for the identity check?","label":69,"label_text":"verify_my_identity"}
{"text":"Let me know the steps for the identity checks","label":69,"label_text":"verify_my_identity"}
{"text":"What are the steps to verify my identity?","label":69,"label_text":"verify_my_identity"}
{"text":"What things do I need to verify my identity?","label":69,"label_text":"verify_my_identity"}
{"text":"What steps do I take to verify my identity?","label":69,"label_text":"verify_my_identity"}
{"text":"Can I verify my identity online?","label":69,"label_text":"verify_my_identity"}
{"text":"do I need anything for the identity check?","label":69,"label_text":"verify_my_identity"}
{"text":"which kind of documentation do I need for identity check?","label":69,"label_text":"verify_my_identity"}
{"text":"Do I need any kind of documentation for the identity check?","label":69,"label_text":"verify_my_identity"}
{"text":"Is there any way to verify who I am?","label":69,"label_text":"verify_my_identity"}
{"text":"Is there any documentation needed for the identity check?","label":69,"label_text":"verify_my_identity"}
{"text":"What do I do for the identity check?","label":69,"label_text":"verify_my_identity"}
{"text":"I live in the US but want to get a card","label":24,"label_text":"country_support"}
{"text":"Are your cards available in Europe?","label":24,"label_text":"country_support"}
{"text":"Can I use your app if I am from the EU?","label":24,"label_text":"country_support"}
{"text":"What countries are supported?","label":24,"label_text":"country_support"}
{"text":"i live in the US can i still get a card?","label":24,"label_text":"country_support"}
{"text":"Can I get a card outside the UK?","label":24,"label_text":"country_support"}
{"text":"I'm not in the UK, can I still get a card?","label":24,"label_text":"country_support"}
{"text":"Can I get a card despite the fact I'm not in the UK?","label":24,"label_text":"country_support"}
{"text":"Do you support the EU?","label":24,"label_text":"country_support"}
{"text":"how do i get a card if i am in the usa","label":24,"label_text":"country_support"}
{"text":"Please help me get a new card, I reside in the United States.","label":24,"label_text":"country_support"}
{"text":"Is it possible to get a card if I'm not in the UK?","label":24,"label_text":"country_support"}
{"text":"Is my country supported","label":24,"label_text":"country_support"}
{"text":"From what countries can I use this product?","label":24,"label_text":"country_support"}
{"text":"Where can I find your locations?","label":24,"label_text":"country_support"}
{"text":"Can I get a card even if I live outside the UK?","label":24,"label_text":"country_support"}
{"text":"I am from the EU, can I sign up?","label":24,"label_text":"country_support"}
{"text":"What countries are you currently in?","label":24,"label_text":"country_support"}
{"text":"What locations are you in?","label":24,"label_text":"country_support"}
{"text":"Can you tell me what countries you operate in?","label":24,"label_text":"country_support"}
{"text":"What countries will my card be supported in?","label":24,"label_text":"country_support"}
{"text":"Do you have a list of countries you operate in?","label":24,"label_text":"country_support"}
{"text":"In what countries do you do business?","label":24,"label_text":"country_support"}
{"text":"I don't live in the UK.  Can I still get a card?","label":24,"label_text":"country_support"}
{"text":"Where do you support?","label":24,"label_text":"country_support"}
{"text":"Am I able to get a card in EU?","label":24,"label_text":"country_support"}
{"text":"I'm not in the UK, can I get a card?","label":24,"label_text":"country_support"}
{"text":"If i'm not in the UK, can I still get a card?","label":24,"label_text":"country_support"}
{"text":"How many countries do you support?","label":24,"label_text":"country_support"}
{"text":"What are the countries you operate in.","label":24,"label_text":"country_support"}
{"text":"Can the card be mailed and used in Europe?","label":24,"label_text":"country_support"}