id: cb-037
title: "(alertmgr) Incident management: acknowledge alerts, create incident, escalate"
difficulty: hard
category: custom_cli
description: |
  Using the alertmgr CLI, handle a production incident. First, list all
  firing alerts to understand the scope. Acknowledge all critical alerts
  related to the "payment-service". Create a new incident titled
  "Payment Service Degradation" with severity "P1" and link the acknowledged
  alerts to it. Assign the incident to the on-call responder. If no on-call
  responder is available, escalate to the engineering manager. Add a timeline
  entry describing the initial findings.
tools_provided:
  - alertmgr
initial_state:
  alertmgr:
    alerts:
      - id: alert-301
        name: "High error rate on payment-service"
        severity: critical
        status: firing
        service: payment-service
        started_at: "2026-03-12T14:00:00Z"
        labels:
          team: payments
          env: production
      - id: alert-302
        name: "Payment-service latency > 5s"
        severity: critical
        status: firing
        service: payment-service
        started_at: "2026-03-12T14:02:00Z"
        labels:
          team: payments
          env: production
      - id: alert-303
        name: "Database connection pool exhaustion"
        severity: warning
        status: firing
        service: payment-service
        started_at: "2026-03-12T14:05:00Z"
        labels:
          team: payments
          env: production
      - id: alert-304
        name: "CDN cache hit ratio below threshold"
        severity: warning
        status: firing
        service: cdn-edge
        started_at: "2026-03-12T13:00:00Z"
        labels:
          team: infrastructure
          env: production
      - id: alert-305
        name: "Disk usage above 85%"
        severity: info
        status: firing
        service: log-aggregator
        started_at: "2026-03-12T12:00:00Z"
        labels:
          team: infrastructure
          env: production
    incidents: []
    oncall:
      payments: null
      infrastructure: ops-alice@acme.com
    escalation:
      payments: eng-manager@acme.com
      infrastructure: vp-infra@acme.com
expected_state:
  alertmgr:
    alerts:
      - id: alert-301
        status: acknowledged
      - id: alert-302
        status: acknowledged
    incidents:
      - title: "Payment Service Degradation"
        severity: P1
        assignee: eng-manager@acme.com
        linked_alerts: ["alert-301", "alert-302"]
        timeline:
          - entry_contains: "initial"
    command_history:
      - pattern: "alertmgr alert list.*--status.*firing"
      - pattern: "alertmgr alert ack.*alert-301"
      - pattern: "alertmgr alert ack.*alert-302"
      - pattern: "alertmgr incident create.*--severity.*P1"
      - pattern: "alertmgr (oncall|escalat)"
scoring:
  outcome: 0.6
  efficiency: 0.2
  recovery: 0.2
max_turns: 15
optimal_commands: 8
timeout_seconds: 120