Datasets:

Cleanlab
/

banking-intent-50

+id,text,label
+7644,"in the app, i see a withdrawal i didn't make.",cash_withdrawal_not_recognised
+8691,can you please show me where i can find the location to link my card?,card_linking
+11704,why haven't i gotten my new card?,card_arrival
+4664,i didn't enjoy my tutor session and want a refund back. how do i go about doing this?,request_refund
+2063,the app is showing that i received alot more money than i actually received from the atm. this occurred earlier today.,wrong_amount_of_cash_received
+6517,"i can't transfer any money from my account to my friend's account, it keeps rejecting it. can you tell me why? i have enough funds in my account to transfer.",failed_transfer
+10350,my transfers are being declined. it has always worked for me but now it's declining my card. i've tried several times.,declined_transfer
+12136,i sent money and the recipient has not received their money after two weeks.,transfer_not_received_by_recipient
+122,can i track the card that you sent me in the mail?,card_arrival
+733,how long will my atm withdrawal be pending?,pending_cash_withdrawal
+2342,"how long does it take for transfers to process?  i sent funds to a friend, and she says that she has not yet received anything.",transfer_not_received_by_recipient
+10107,"im so mad right now. theres several charges that i think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. do something please.",direct_debit_payment_not_recognised
+4925,my refund has not hit my account yet,refund_not_showing_up
+3099,i just checked my account on the app and there is a payment on there that i did not make.,card_payment_not_recognised
+7928,how can i activate my new card? i didn't recieve any information with it about how to do so.,activate_my_card
+5850,my card payments have stopped.,reverted_card_payment
+4240,i was not able to use the atm to get cash,declined_cash_withdrawal
+7509,why is  my balance not updated?,balance_not_updated_after_bank_transfer
+3327,do you need to know my first and last name?,why_verify_identity
+10697,how long will it take for the transfer to reach my account?,transfer_timing
+10360,why could my transfer have been declined?,declined_transfer
+12734,how many days until my us transfer arrives?,transfer_timing
+6955,do physical cards cost money?,order_physical_card
+3177,after i got married i need to change my name,edit_personal_details
+11414,is there a charge for a foreign currency exchange?,exchange_charge
+11024,i want to order another crad,getting_spare_card
+7161,the exchange rate for case abroad is applied wrong.,wrong_exchange_rate_for_cash_withdrawal
+614,why was i charged extra on my app?,extra_charge_on_statement
+4647,i bought something that i need a refund for.,request_refund
+2559,i want to top up my account. what payment methods are supported?,supported_cards_and_currencies
+11194,why is the exchange rate so exorbitant? this should have been a much higher amount of cash for that to apply.,wrong_exchange_rate_for_cash_withdrawal
+2539,why doesn't it work when i use american express to try to add money to my account?,supported_cards_and_currencies
+10475,i'm trying to transfer money to another country. it's just pending and not sending. my account details are correct. please help me.,pending_transfer
+2972,why haven't i seen the cash from the cheque i deposited yet?,balance_not_updated_after_cheque_or_cash_deposit
+840,"do you hold money and if so, what currencies do you accept?",fiat_currency_support
+3171,i just had a wedding and i want to take my spouses name.,edit_personal_details
+11763,"hello, i believe there has been a mistake made on the exchange rate for my card. could you please check the official interbank exchange rate for me?",card_payment_wrong_exchange_rate
+5041,i need help with my card!!!!! please. it keeps getting declined when i try to use it. i have tried a few times to use it and it keeps getting rejected. i have no idea why.,declined_card_payment
+4464,is there a problem that makes my payments show pending?,pending_card_payment
+7303,i really need to top-up my card today urgently but my card keeps getting declined!! can you please resolve this problem or try an alternative,top_up_failed
+6478,i'm trying to purchase a flat but i need my first payment for my mortgage to go through first. i keep getting an error. i'm not sure what is going on but i need help making this transfer.,failed_transfer
+8858,my account was charged for a withdraw i tried to make that was decline.,pending_cash_withdrawal
+6822,how is it possible to add another card to account,getting_spare_card
+445,i recently bought something abroad but the exchange rate is incorrect. why?,card_payment_wrong_exchange_rate
+6516,i am unsuccessfully trying to make a transfer can you help?,failed_transfer
+2869,i have yet to receive the cash i added to my account this morning.,balance_not_updated_after_cheque_or_cash_deposit
+8552,can i get a card if i live in the us?,country_support
+8810,what is this €1 fee in my statement?,extra_charge_on_statement
+1197,can i use your app to exchange between usd and gbp,exchange_via_app
+11273,my top up didn't work.,top_up_failed
+12689,how can i fix this?  there is a double charge on my account.,transaction_charged_twice
+8250,i need to order a new card as my old one will expire soon. can you tell me how to order a new one?,card_about_to_expire
+10349,why did a transfer get declined?,declined_transfer
+2493,i have another card from the u.s. will you be able to accept that one?,supported_cards_and_currencies
+3106,a random charge got added to my card,card_payment_not_recognised
+2813,"what did you do with my money??? i just topped up, i saw the money was there, but now it's gone!! what did you do with it?",top_up_reverted
+7965,how can i activate the new card i got?,activate_my_card
+1752,can you tell me why my pop-up is still pending?,pending_top_up
+1806,"i don't think the transaction has gone through, so can i cancel a transfer?",cancel_transfer
+1218,is it possible to change from usd to gbp with your app?,exchange_via_app
+12228,what is going on? my balance still hasn't updated and it has been two weeks since i deposited my money!,balance_not_updated_after_cheque_or_cash_deposit
+6672,help me verify the card used on a top-up.,verify_top_up
+2453,my recipient hasn't received the money,transfer_not_received_by_recipient
+11324,why is my balance the same?  i processed a transfer.,balance_not_updated_after_bank_transfer
+12385,how many active transactions can i make with a disposable card?,disposable_card_limits
+11817,"i got cash from an atm earlier but it shows up as pending in the app. how can this still be pending, i already received the cash?",pending_cash_withdrawal
+1656,what is the reason my top-up is still pending?,pending_top_up
+9691,"i had a cheque deposited, but i still haven't seen the cash.",balance_not_updated_after_cheque_or_cash_deposit
+5491,i was charged more than once for a card payment i made.,transaction_charged_twice
+4469,how long does it take for a new purchase to stop being considered pending?,pending_card_payment
+7092,"after i got my cash, i found out my exchange rate was wrong.",wrong_exchange_rate_for_cash_withdrawal
+633,why is it showing that my account has been charged a dollar that is showing as pending?,extra_charge_on_statement
+4323,i was declined when i tried to withdraw cash!,declined_cash_withdrawal
+12256,there is a strange card payment i don't recognise.,card_payment_not_recognised
+4535,please help!  i was mugged and everything stolen.  what do i do to stop them from accessing my account?,lost_or_stolen_phone
+2327,is there a reason why a recipient might not see my money transaction,transfer_not_received_by_recipient
+5488,i was charged twice for the same purchase!,transaction_charged_twice
+8266,can i get a new card in china?,card_about_to_expire
+173,help me figure out how to link the new card.,card_linking
+11037,what is the procedure for getting another card?,getting_spare_card
+11678,is my country supported,country_support
+7090,the exchange rate was messed up from the atm,wrong_exchange_rate_for_cash_withdrawal
+4914,how can i investigate a missing refund?,refund_not_showing_up
+4081,there's a payment showing in the app today even though i have not used my card at all. i want a refund.,direct_debit_payment_not_recognised
+3139,on my statement there is a payment that i don't recognise,card_payment_not_recognised
+11014,where do i go to get the code to verify the top up card?,verify_top_up
+10221,atm would not give me cash,declined_cash_withdrawal
+9990,how many disposable cards can i have?,disposable_card_limits
+2778,"if my top-up didn't transfer, what went wrong?",top_up_reverted
+9929,i'd like more information about choosing a visa or mastercard.,visa_or_mastercard
+6740,can i order a second card?,getting_spare_card
+2891,dude i put money in the atm last week but it ain't there! i need the money now figure this out!,balance_not_updated_after_cheque_or_cash_deposit
+11565,do you have to order a new card before your current card expires?,card_about_to_expire
+540,why did you charge me extra?,extra_charge_on_statement
+8771,i wasn't applied the correct exchange rate for an item i bought,card_payment_wrong_exchange_rate
+5097,why was my new card declined?,declined_card_payment
+4808,i couldn't make a transfer because it was declined,declined_transfer
+388,"i purchased something abroad, and the exchange rate that was applied was wrong.",card_payment_wrong_exchange_rate
+1902,i need to cancel my recent transfer. i made a mistake. please help quickly before the transfer goes through.,cancel_transfer
+187,"i want to reactivate my card, i thought i had lost it but i found it.",card_linking
+7602,somebody made a withdrawal from my account for 500. i have my card so how can this be? does somebody have a duplicate card or something? help please.,cash_withdrawal_not_recognised
+6513,can you please explain why my transfer failed?,failed_transfer
+3222,how do i input a new address?,edit_personal_details
+740,in my account i noticed my atm withdrawal is still pending,pending_cash_withdrawal
+4324,i couldn't get money from the atm,declined_cash_withdrawal
+8350,how do i get top up to work in apple pay?,apple_pay_or_google_pay
+3784,is there a transaction limit for a disposable card?,disposable_card_limits
+11599,can i top up with apple pay,apple_pay_or_google_pay
+2970,my cheque is slow to cash,balance_not_updated_after_cheque_or_cash_deposit
+207,where do i scan my card?,card_linking
+12444,i think i was charged by mistake on my debit statement.,direct_debit_payment_not_recognised
+3550,do i have a choice for a mastercard?,visa_or_mastercard
+11612,is it possible to use apple pay to put money in my account?,apple_pay_or_google_pay
+2927,after depositing a cheque my balance did not change.,balance_not_updated_after_cheque_or_cash_deposit
+2300,why was there an additional fee on the payment i just made? i don't usually have additional fees applied to my payments.,card_payment_fee_charged
+1850,i am trying to revert a transcation i did this morning,cancel_transfer
+5262,my transfer's stuck on pending.,pending_transfer
+9277,"what's going on with the top-up? all it says is pending, pending, pending! i use your service several times a week and have never had a problem before! what's going on here?",pending_top_up
+7001,how to receive the actual card,order_physical_card
+139,"lost card found, want to put it back in app",card_linking
+8143,i got charged fees for withdrawing cash!,cash_withdrawal_charge
+8970,can i set up an automatic top-up for travel.,automatic_top_up
+6041,why was i not allowed to do a transfer to a beneficiary?,beneficiary_not_allowed
+9785,why am i required to verify my identity?,why_verify_identity
+3579,please help me get a visa card.,visa_or_mastercard
+2094,why did i not get the amount i specified at the atm?,wrong_amount_of_cash_received
+4604,"my phone was taken yesterday, what should i do about my account?",lost_or_stolen_phone
+7573,"hello, please look into this matter urgently. as i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.",cash_withdrawal_not_recognised
+12992,i thought i was going to receive more currency?,wrong_exchange_rate_for_cash_withdrawal
+2945,"my friend deposited $100 into my account, but it is not showing up!",balance_not_updated_after_cheque_or_cash_deposit
+1205,do you support changing the currency i use?,exchange_via_app
+10377,i tried to buy something online yesterday but it wouldn't stop saying declined. tried again today but same thing happened. what's broken?,declined_transfer
+10008,can you explain the virtual cards limit?,disposable_card_limits
+6417,a transfer could not be completed.,failed_transfer
+5743,"if i need to transfer something quick from china, how long does that take?",transfer_timing
+6131,why am i unable to transfer money when i was able to before?,beneficiary_not_allowed
+4598,hello i have lost my phone and i'm worried someone's going to steal money from me,lost_or_stolen_phone
+7516,"transferred to account is not successful, help please?",balance_not_updated_after_bank_transfer
+3969,"hi, i found a large amount payment in my old statements which i am sure was not made by me. i am aware that the time has passed but is there a way to raise a dispute for this payment now?",direct_debit_payment_not_recognised
+8268,can i order a new card with the app?,card_about_to_expire
+4660,please help! i need a refund on a transaction on something i bought and i need the refund right away!,request_refund
+2864,i tried updating my balance by cheque yesterday but it doesn't seem to be working. shouldn't that be faster? please check my account something has gone wrong there.,balance_not_updated_after_cheque_or_cash_deposit
+32,can i get an update on my replacement card?,card_arrival
+865,can i exchange my money for eur?,fiat_currency_support
+5537,it appears as though my card payment was duplicated. i paid at the store earlier today. the first time it was declined and the second time it worked. the app is still showing one of the payments to be pending. please take one of these off because clearly the first was declined and is not correct.,transaction_charged_twice
+2106,how can i fix this? the atm gave me more cash than i'd asked for.,wrong_amount_of_cash_received
+9030,how do i make an exchange from one currency to another?,exchange_via_app
+6009,how can i change my old pin to a new one?,change_pin
+3795,can you tell me if there are limits to disposable virtual cards?,disposable_card_limits
+8193,why was there an extra charge with the withdrawal of my money?,cash_withdrawal_charge
+11328,i have completed a transfer but it is not showing up.,balance_not_updated_after_bank_transfer
+5846,why would a merchant refuse a payment,reverted_card_payment
+8672,how do i link a new card?,card_linking
+9059,can i use this app to change dollars into euros?,exchange_via_app
+4937,"it's been more than a week since i had a return charged to my card, why hasn't it showed up?",refund_not_showing_up
+11038,can i have a second card?,getting_spare_card
+7589,i lost my wallet and i think someone is withdrawing cash with my card. please help. it is urgent.,cash_withdrawal_not_recognised
+3007,"if i see a payment in the app that i don't recognize, what should i do?",card_payment_not_recognised
+5751,"i transferred money from the us, how long does it take?",transfer_timing
+7339,my credit card was just denied for top up! can you tell me why this happened and what's going on?,top_up_failed
+10784,i am not able to do a transfer to an account,beneficiary_not_allowed
+6250,i was under the impression i can make transfers for free. i made an online purchase for something that was obroad and there's some additional strange fee. i've never seen this before and this isn't fair.,transfer_fee_charged
+92,when will my new card arrive?,card_arrival
+3214,how do i update my address?,edit_personal_details
+3211,i moved and would like to change my address.,edit_personal_details
+11207,why is the exchange rate for a foreign atm different,wrong_exchange_rate_for_cash_withdrawal
+8162,is there a charge on withdrawals?,cash_withdrawal_charge
+8326,is top-up possible with apple pay?,apple_pay_or_google_pay
+8347,i seem to be having trouble with my google pay top. can you please help?,apple_pay_or_google_pay
+10824,is there a reason i was charged a fee to transfer?,transfer_fee_charged
+8955,where is theft-top option?,automatic_top_up
+547,"i looked at my statement, and there is a charge for 1£ that i don't recognize.  why is it on there?",extra_charge_on_statement
+6647,how do i find the code to verify the top up card?,verify_top_up
+4786,how do i make my transfer go through,declined_transfer
+7530,where is the transfer to my account that i made?,balance_not_updated_after_bank_transfer
+2305,is there an allowance on cards?,card_payment_fee_charged
+1035,is there a function where i can top-up automatically?,automatic_top_up
+2894,where is the cash i deposited?,balance_not_updated_after_cheque_or_cash_deposit
+8082,how do i avoid a fee to use an atm?,cash_withdrawal_charge
+12911,is it possible for me to give my daughter a second card for this account?,getting_spare_card
+7713,do you charge a fee on currency exchange?,exchange_charge
+9644,for what reason would a top up be reverted and returned to my account?,top_up_reverted
+9383,i didn't get all the cash i requested for at the atm,wrong_amount_of_cash_received
+13190,can top ups be done from an apple watch.,apple_pay_or_google_pay
+847,can you make exchanges using the eur?,fiat_currency_support
+356,my exchange rate looks wrong for my last payment,card_payment_wrong_exchange_rate
+4490,why hasn't my payment gone through yet?,pending_card_payment
+422,what do i do if the exchange rate was wrong for the item i bought overseas?,card_payment_wrong_exchange_rate
+2010,i went tot the atm earlier today and didn't realize this till now but i did not get all the money i requested.  i believe my account was charged for 100 but i only got 80.  is there any way we can solve this problem?,wrong_amount_of_cash_received
+8678,can you tell me how to link one of your cards that i already have?,card_linking
+727,can you let me know why my cash withdrawal is still pending?,pending_cash_withdrawal
+3224,how would i be able to make changes to my personal details?,edit_personal_details
+10984,where can i find the top-up verification code?,verify_top_up
+2265,why was i charged a fee for my card payment?,card_payment_fee_charged
+10224,my card payment is still pending.,pending_card_payment
+6153,"while transferring money, its getting error out as my transfer is not possible. please help me in this as earlier i was able to do it successfully.",beneficiary_not_allowed
+12387,what is the most amount of disposable cards allowable?,disposable_card_limits
+13101,what are the currency exchange fees?,exchange_charge
+5244,can you explain why my payment is still pending?,pending_transfer
+4512,"i lost my phone, what should i do?",lost_or_stolen_phone
+5127,"i was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. this is pretty sad, what's going on?",declined_card_payment
+11705,my card hasn't arrived in the mail yet. i ordered it two weeks ago. what can i do?,card_arrival
+2500,can you accept my other card from the u.s.?  it is the only other one i have.,supported_cards_and_currencies
+5978,where can i change my pin?,change_pin
+7676,i need my card frozen cause it was used without my consent to take money out. it was in an odd place.,cash_withdrawal_not_recognised
+8267,"my card is about to expire, what do i do?",card_about_to_expire
+5984,is going to a bank only way to change my pin?,change_pin
+2205,i noticed that i got charged extra for using the card.,card_payment_fee_charged
+7580,i see cash withdrawal activity in the app that is not mine.,cash_withdrawal_not_recognised
+11878,can i auto top if i'm low on funds?,automatic_top_up
+9794,why do you require all my identity details?,why_verify_identity
+5274,"it seems like i have been waiting forever for this international transfer. why is it taking so long? c'mon, it's 2018, things happen at a click of a button. all of the account information is correct, so how long will this take?",pending_transfer
+11121,is a non-electronic card available as well,order_physical_card
+7995,what information do i need to gather in order to activate my card?,activate_my_card
+3530,i want a mastercard,visa_or_mastercard
+6944,is it possible to get a physical card?,order_physical_card
+12139,why hasn't the transaction i did arrive yet?,transfer_not_received_by_recipient
+7760,"if i exchange foreign currency, are there any other charges?",exchange_charge
+65,how can i see the progress of delivery of the card that was sent?,card_arrival
+9526,why wouldn't you support american express? its a card i like and use often and i don't want to get a different one,supported_cards_and_currencies
+11684,what countries do you support?,country_support
+12042,i would like help to revert a transaction i did this morning,cancel_transfer
+5818,i was refunded the money for something i bought already.,reverted_card_payment
+4956,card refund is not showing up in my statement.,refund_not_showing_up
+10316,can i have an item refunded?,request_refund
+10672,how long until the money is in my account?,transfer_timing
+444,i want to change the wrong exchange rate.,card_payment_wrong_exchange_rate
+11514,why did i have to pay a fee when i got cash?,cash_withdrawal_charge
+2172,let me know when i get charged extra for payments. i saw on the app a fee i wasn't forewarned about.,card_payment_fee_charged
+5559,there are duplicate transactions on my account,transaction_charged_twice
+10190,i want to know why i have been unable to withdrawn funds.,declined_cash_withdrawal
+12849,"my transfer failed, why did that happen?",failed_transfer
+5977,how do i change the pin?,change_pin
+6991,i would like a  physical card sent to me.,order_physical_card
+4238,could you tell me why my cash withdrawal was declined?,declined_cash_withdrawal
+8222,will i be sent a new card before mine expires?,card_about_to_expire
+3315,"is it possible to go ahead and log in, although i have not been confirmed yet?",why_verify_identity
+6764,i would like to purchase another card.,getting_spare_card
+2314,i am worried that too much time has gone by for a transfer to be completed.,transfer_not_received_by_recipient
+683,"so earlier i went to an atm and got cash. but when i checked the app, it states that the withdrawal is pending. how can that be when i have the cash on me?",pending_cash_withdrawal
+12745,the card payment didn't work,reverted_card_payment
+13067,"someone has a copy of my card !! i definitely still have it here but someone just made a 500£ cash withdrawal, help!",cash_withdrawal_not_recognised
+7410,won't let me top my card up!! who can get it sorted out for me? it's urgent! how do i find out what the problem is with my card and how else to top it up?,top_up_failed
+2388,i'm getting concerned here.  i sent a friend some money and she isn't seeing it.  what's going on?,transfer_not_received_by_recipient
+7627,please help me figure out the reason for the odd withdrawal amount from my account?,cash_withdrawal_not_recognised
+4620,"i am not sure how this will work, but i have not received a product i ordered.  i want a refund, but should i just cancel the payment?",request_refund
+2052,i didn't receive the correct amount of cash,wrong_amount_of_cash_received
+9040,can i change to another currency?,exchange_via_app
+978,how do i set up auto top-up?,automatic_top_up
+5255,"i double checked that i have the correct account details already, they're right for sure. transfer is still pending since forever. it should not have been done so.",pending_transfer
+5914,why was my card payment reversed?,reverted_card_payment
+10724,"i am attempting to make a purchase online, but my card is not working.  i know there are funds available, is this an issue on the banks end?",reverted_card_payment
+12108,why am i getting charged more for using my card?,card_payment_fee_charged
+10673,when will a transfer reach my account?,transfer_timing
+3182,please tell me how to edit my personal details.,edit_personal_details
+3061,there is a payment i don't recognize,card_payment_not_recognised
+2928,i deposited a cheque a week ago but have yet to receive the cash.,balance_not_updated_after_cheque_or_cash_deposit
+4297,can you please tell me why i cant get money from the atm?,declined_cash_withdrawal
+10355,why did my my transfer get declined?,declined_transfer
+5762,help! i need to transfer something to china.,transfer_timing
+10995,is it normal to have to verify my top-up or is something wrong?,verify_top_up
+3143,a payment that i didn't make appears in my app.,card_payment_not_recognised
+5444,i have a transaction showing multiple times.,transaction_charged_twice
+423,my client was converting their russian ruble into uk pound currency when they noticed their bill was much too high for the exchange. what happened?,card_payment_wrong_exchange_rate
+5288,"pending still shows on this transfer, why?",pending_transfer
+686,i made a deposit in the atm and it has not cleared,pending_cash_withdrawal
+10415,my refund is missing,refund_not_showing_up
+2337,i sent a payment but it isn't showing up in the app,transfer_not_received_by_recipient
+4847,why are my transfers being declined? it normally works but now it's declining my card. i've tried it a few times but it's still not working.,declined_transfer
+1023,"i am traveling, what can i do to set up auto top-up?",automatic_top_up
+1875,please can you block the transaction i just sent from my account? it was a payment but i accidently typed in the wrong details and think it might have gone to the wrong place.,cancel_transfer
+1831,i just realised i made the wrong payment yesterday. can you please change it to the right account? it's my rent payment and really really needs to be in the right account by tomorrow,cancel_transfer
+2490,which foreign currencies do you accept for adding money?,supported_cards_and_currencies
+667,how long does it take for a cash withdrawal to show?,pending_cash_withdrawal
+11042,is there a fee for sending out more than one card?,getting_spare_card
+3994,i need a refund on a direct debit that shows in the app because i did not make it.,direct_debit_payment_not_recognised
+8618,what countries are you supporting?,country_support
+2999,"i need to figure out what these charges are on my account. they've been coming out for a couple of days. can i get all of this money back? also, i need to freeze my card.",card_payment_not_recognised
+8161,why was i charged when taking out money?,cash_withdrawal_charge
+1003,where do i find the auto top- up?,automatic_top_up
+10776,i need a new pin.,change_pin
+2522,can i electronically transfer funds into my account from my american express?,supported_cards_and_currencies
+7338,my top up was denied,top_up_failed
+7977,"i need to activate my card, how is that done?",activate_my_card
+2335,a transaction to a friend still hasn't shown up.,transfer_not_received_by_recipient
+1714,did i do something incorrectly? where is my top-up?,pending_top_up
+7135,can i withdraw money in my hometown currency while on holiday without any additional fees?,wrong_exchange_rate_for_cash_withdrawal
+2736,why didn't my top up work?,top_up_reverted
+7943,would you be so kind as to activate my card? thanks,activate_my_card
+5266,i made a transfer recently but it has not changed on my dashboard.,pending_transfer
+5759,when will my account receive the money?,transfer_timing
+4396,i notice there's a pending payment on my card.,pending_card_payment
+11282,the app denied my top-up,top_up_failed
+5981,can i change my pin at a cash machine?,change_pin
+12342,i'd prefer a mastercard.,visa_or_mastercard
+5018,"i have checked my statements multiple times, but my refund that i requested a while back is not showing on my account. is there a reason for this? can i get some help getting my money back from this transaction?",refund_not_showing_up
+6660,verifying the top-up seems like a hassle.,verify_top_up
+6654,how do i verify the top-up?,verify_top_up
+5082,for some reason my card payment didn't work,declined_card_payment
+535,why did i get a $1 extra fee on the statement?,extra_charge_on_statement
+12605,do you know the reason why my card payment was declined?,declined_card_payment
+70,does the card you sent have a tracking number?,card_arrival
+10286,i believe i left my smartphone at the hotel i was staying at.,lost_or_stolen_phone
+12084,i asked for cash but i did not receive all the funds,wrong_amount_of_cash_received
+6495,why was i not able to complete my transfer?,failed_transfer
+7313,looks like my top up failed.,top_up_failed
+12453,i have a direct debit i didn't set up,direct_debit_payment_not_recognised
+8311,can i get a new card even though i am in china?,card_about_to_expire
+4060,"i saw money was taken out of my account by a seller a while back. i do not recognize the seller, but i'm pretty certain i didn't make that payment. can you track who the seller is?",direct_debit_payment_not_recognised
+748,the cash i deposited using the atm is still pending,pending_cash_withdrawal
+5921,"i think a card payment i made was cancelled, can you check?",reverted_card_payment
+6253,why have i been charged a fee for transferring money?,transfer_fee_charged
+7916,help me activate my new card.,activate_my_card
+4094,i have an unauthorized charge.,direct_debit_payment_not_recognised
+4593,"i cannot find my phone, what should i do?",lost_or_stolen_phone
+66,"my card was supposed to arrive, but hasn't?",card_arrival
+11309,when will my transfer be available in my account.,balance_not_updated_after_bank_transfer
+10414,it's been a week and i have done everything that i was asked to do and still nothing. i have contacted the seller and have not gotten a response. please understand my frustration and put the money back in my account.,refund_not_showing_up
+7100,i had trouble with an incorrect rate being applied when using the atm with foreign currency.,wrong_exchange_rate_for_cash_withdrawal
+12287,what is my identification used for?,why_verify_identity
+7368,"i tried to top-up, why didn't it work?",top_up_failed
+580,i need some help figuring out what this strange payment is on my account. it's stays pending and won't go away.,extra_charge_on_statement
+11126,how do i get a physical card?,order_physical_card
+6106,"this is frustrating, i'm at work and my transfers are not going through. i keep getting an error message, i do not have time for this.",beneficiary_not_allowed
+4504,when will my pending payment finish?,pending_card_payment
+6189,should i be seeing a fee applied for my money transfer?,transfer_fee_charged
+8061,why am i charged a fee for withdrawing cash?,cash_withdrawal_charge
+3589,can i choose between mastercard and visa?,visa_or_mastercard
+10267,i can't find my phone.,lost_or_stolen_phone
+11833,can my account have different types of currency in it.,fiat_currency_support
+4619,can i request a refund,request_refund
+5150,can you please advise if there is something wrong with my card? i have had multiple rejections and do not know the reason. thanks!,declined_card_payment
+5865,i purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though i've already received one of the items. can you tell me what's going on?,reverted_card_payment
+1232,does this app exchange currencies?,exchange_via_app
+2975,the check i deposited yesterday isn't listed yet.  isn't that pretty slow?  i need to see the balance increased by that check.,balance_not_updated_after_cheque_or_cash_deposit
+10133,i don't recognize a debit payment that was made and would like to find out about the payment.,direct_debit_payment_not_recognised
+22,where is my new card?,card_arrival
+4328,please help me with my card. as i have tried to use my card in two different atms but repeatedly it was declining by atm.,declined_cash_withdrawal
+7508,my transfer has still not appeared.,balance_not_updated_after_bank_transfer
+7755,i exchange currencies a lot.  can i get a discount?,exchange_charge
+10322,how do i get refunded?,request_refund
+807,do you support fiat currencies?,fiat_currency_support
+7494,i haven't yet received money that i transferred,balance_not_updated_after_bank_transfer
+223,"i found my card that i thought i had lost, i need to reactive it, please help.",card_linking
+4722,i am unhappy with an item i bought. how do i get a refund?,request_refund
+6036,what do i have to do to change my pin?,change_pin
+4076,please help me regarding a direct debit in the app that i don't recognize.,direct_debit_payment_not_recognised
+13136,how do i activate my card that just arrived?,activate_my_card
+2771,my topup got reverted. please let me know if there is any issue in system.,top_up_reverted
+10683,how long is the wait for a us transfer?,transfer_timing
+4817,i was declined a transfer,declined_transfer
+620,"there is an extra $1 charge on my statement, why is that?",extra_charge_on_statement
+6294,i have a service fee that i've never seen before. it showed up after i bought something from an international seller online.,transfer_fee_charged
+6231,my transfer seems to be too expensive.,transfer_fee_charged
+488,"last saturday, i made a payment and the exchange rate was wrong.  i was charged too much.",card_payment_wrong_exchange_rate
+8227,my card is about to expire. what do i need to do to keep using my card?,card_about_to_expire
+12599,why isn't my refund showing up in my statement?,refund_not_showing_up
+5073,my card was declined,declined_card_payment
+12049,i would like to cancel a transfer,cancel_transfer
+4613,i lost my phone.  what do i do to block someone else from using my account?,lost_or_stolen_phone
+7810,what commission do you take for currency exchage?,exchange_charge
+1249,can i use your app to exchange usd for gbp?,exchange_via_app
+10010,i need to create several disposable cards per day.,disposable_card_limits
+4738,are purchases returnable for full refund?,request_refund
+7994,i need my card to be activated right now.,activate_my_card
+2189,please tell me why i was charged additionally when i used the card.,card_payment_fee_charged
+2218,an extra fee has been added to my card payment is this correct?,card_payment_fee_charged
+11682,"i am from the eu, can i sign up?",country_support
+11272,how can i check to see if my top-up worked?,top_up_failed
+4502,why is it saying i have a pending payment?,pending_card_payment
+11138,i need a physical card.,order_physical_card
+9931,is it possible to have both a visa and a mastercard from you?,visa_or_mastercard
+12219,my top up was rejected. why?,top_up_reverted
+2115,my cash withdrawal was not entirely complete,wrong_amount_of_cash_received
+11693,where do you support?,country_support
+9293,it doesn't look like the top-up completed.,pending_top_up
+2463,i sent a transfer to a friend that needs it urgently. it has already been 2 hours and still hasn't come through to her. how long does it normally take?,transfer_not_received_by_recipient
+8175,"why did i get charged a fee, i thought it was free?",cash_withdrawal_charge
+6979,what do i need to do to get a card?,order_physical_card
+5455,i have been charged twice this week for a couple of things on my card. can you please check this out for me and return the double charged items back?,transaction_charged_twice
+5132,is there an issue with my card payment as it has not gone through.,declined_card_payment
+9504,i have 1 other us card.  can you take that?,supported_cards_and_currencies
+2458,why is my friend not getting a transaction arrival yet?,transfer_not_received_by_recipient
+2201,"i paid with my card and got charged an extra fee, what's up with that?",card_payment_fee_charged
+9262,"new customer and filling gas today, it's not working, the thing shows pending half an hour!",pending_top_up
+8047,how can my new card be renewed?,activate_my_card
+12819,extra charge during transfer,transfer_fee_charged
+7611,my card shows a cash withdrawal i don't recognize.,cash_withdrawal_not_recognised
+8256,my card expires very soon.  what is the cost and delivery time to get a new one?,card_about_to_expire
+11837,i need to know what flat currencies you support for holding and exchange.,fiat_currency_support
+12630,"transfers may show up as pending for up to one day while they are processed by one of our payment processors. then, they will depart for the beneficiary accounts. please also double-check that you have entered the correct account details. sepa transfers can take up to two business days, and swift transfers can take up to five business days.",pending_transfer
+499,why do i see an extra £1 charge on my statement?,extra_charge_on_statement
+3084,i did not make this payment that i see in the app.,card_payment_not_recognised
+3290,i don't want to use this method to identify myself.,why_verify_identity
+12091,i asked for more cash than what was received,wrong_amount_of_cash_received
+1988,my atm transaction was wrong,wrong_amount_of_cash_received
+2815,i am unable to use my top-up on the app. could you explain this to me?,top_up_reverted
+6155,"hi, i'm trying to by some crypto and the app isn't allowing it. i really want to exchange this, what am i doing wrong?",beneficiary_not_allowed
+6622,the top-up card is verified how?,verify_top_up
+4291,why was my cash withdrawal declined by the atm?,declined_cash_withdrawal
+8318,can i deposit money using apple pay?,apple_pay_or_google_pay
+2754,why is my top-up showing as cancelled?,top_up_reverted
+4455,why hasn't my payment gone through?,pending_card_payment
+1647,"sort your top up out please! it's been pending since an hour already, can you please make this go through asap i really need the money",pending_top_up
+6140,"i have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. do you know why this may be?",beneficiary_not_allowed
+7680,the app says i made a cash withdrawal that i didn't make,cash_withdrawal_not_recognised
+85,shouldn't my new card be here by now?,card_arrival
+4429,i need to find out why my pending payment hasn't gone through.,pending_card_payment
+11408,are there any extra hidden fees for exchanging currencies?,exchange_charge
+525,"i just looked at my app and it seems i was charged extra, why is that?",extra_charge_on_statement
+10020,how many transactions can i do with one disposable card?,disposable_card_limits
+5873,why did my payment not go through why did it cancel?,reverted_card_payment
+12790,why cant i transfer to my account?,beneficiary_not_allowed
+10829,im not paying this transfer fee,transfer_fee_charged
+5792,i wanted to purchase something online but the payment was returned back to me. this has been going on for a couple of weeks. please tell me what is going on here?,reverted_card_payment
+5013,can you tell me if a credit/refund is coming from a seller? i asked for refund directly from them and am still waiting. it's been a week now and i still havn't seen my refund yet.,refund_not_showing_up
+4558,i was recently mugged and would like to know if i have to have access to the app to use your services and how i would go about setting up your services on a new device belonging to a current user?,lost_or_stolen_phone
+7089,i believe i got a wrong exchange rate when i got cash.,wrong_exchange_rate_for_cash_withdrawal
+8358,my google top-up pay is not going through,apple_pay_or_google_pay
+4248,i went to the notting hill atm to use my card the first time for a cash withdrawal but it didn't work. does this mean that my card isn't working yet?,declined_cash_withdrawal
+3246,i have a new email.,edit_personal_details
+6259,i did a transfer and i was charged a fee that shouldn't be there!,transfer_fee_charged
+4012,there are automatic debits on my account that i did not make.,direct_debit_payment_not_recognised
+4905,"my refund has not arrived, and i am unsure why. who do i contact?",refund_not_showing_up
+7310,can i tell if my top off didn't work?  it doesn't seem to have.,top_up_failed
+12300,why is verification for my identity needed?,why_verify_identity
+6327,why was there a transfer fee on my account?,transfer_fee_charged
+11808,there is a withdrawal waiting.,pending_cash_withdrawal
+4985,i cannot view the refunded amount in my account.,refund_not_showing_up
+12846,can you tell my why my funds transfer did not work properly?,failed_transfer
+5570,i have a transaction showing up more than once.,transaction_charged_twice
+1719,please explain why my top-up hasn't been processed yet?,pending_top_up
+8419,"can google pay be used for top up, please help?",apple_pay_or_google_pay
+12095,how can we correct a mistake on an atm transaction?  the app shows what i should have gotten.,wrong_amount_of_cash_received
+3227,how can i update my personal information after moving?,edit_personal_details
+5983,i really need to know how to change my pin.,change_pin
+10608,i've been charged more than once for the same transaction,transaction_charged_twice
+198,how do i link my new card?,card_linking
+4691,i need a refund. this is not what i wanted.,request_refund
+7666,i noticed that there is a withdrawal in the app that is not mine.,cash_withdrawal_not_recognised
+11835,how can i exchange to eur?,fiat_currency_support
+11686,what locations are you in?,country_support
+1711,my top up is still pending,pending_top_up
+9818,why is it asking me to verify my identity,why_verify_identity
+6120,why did my account decline a incoming transfer,beneficiary_not_allowed
+10102,help me.  there is a direct debit that i didn't make.,direct_debit_payment_not_recognised
+8203,do cash withdrawals cost anything?,cash_withdrawal_charge
+5494,you charged me more than once for the same transaction!,transaction_charged_twice
+2763,my top-up has been reverted and i would like to know why.,top_up_reverted
+10833,why am i being charged a fee for transferring money?,transfer_fee_charged
+7974,tell me what i need to do to activate my card.,activate_my_card
+3101,in the app i see a payment that is not mine.,card_payment_not_recognised
+4406,what is the longest that a payment will show pending?  there is one showing that has been sitting there a few days.,pending_card_payment
+5078,my credit card has been declined.,declined_card_payment
+11319,i had cash transferred but the balance did not change.,balance_not_updated_after_bank_transfer
+8010,do i have to go somewhere to activate my card?,activate_my_card
+5833,is my card payment reverted?,reverted_card_payment
+1659,my top up is incomplete.,pending_top_up
+12888,can you tell me where to find my top-up verification code?,verify_top_up
+2511,can i top off with a debit card?,supported_cards_and_currencies
+12117,a fee that shouldn't be there is there after using my card!,card_payment_fee_charged
+836,"in the exchange and holding, what fiat is allowed?",fiat_currency_support
+3072,there is a payment made with my card that i don't recognize at all.,card_payment_not_recognised
+11056,"if you send me more cards, are there any charges?",getting_spare_card
+9930,do you have visa or matercard?,visa_or_mastercard
+1009,how will i know when i can use the auto top-up feature?,automatic_top_up
+5462,i have duplicate charges for the same transaction,transaction_charged_twice
+6126,my money didnt go through after i transferred.,beneficiary_not_allowed
+776,do you convert to euro?,fiat_currency_support
+3340,why do you need so much id info from me?,why_verify_identity
+7482,"i made a bank transfer from my uk account today, but it's not showing.  can you check status?",balance_not_updated_after_bank_transfer
+1071,i know there's an auto-top option but i can not locate it when i look?,automatic_top_up
+11195,why was the exchange rate different when i withdrew my cash?,wrong_exchange_rate_for_cash_withdrawal
+4286,why can't i withdraw cash from this atm?,declined_cash_withdrawal
+13059,"when is my balance going to update, i just transferred some money",balance_not_updated_after_bank_transfer
+3779,why can't i use a disposable card?,disposable_card_limits
+12120,i have never been charged a card payment fee before. why did this change?,card_payment_fee_charged
+11192,the exchange rate you gave me for my cash withdrawal is wrong,wrong_exchange_rate_for_cash_withdrawal
+2007,the amount of cash i received was not the full amount,wrong_amount_of_cash_received
+8537,"although i am not located in the uk area, may i still receive a card?",country_support
+5096,why does is payment not going through? did my account get frozen or some other issue i don't know about. what can i do to fix this problem?,declined_card_payment
+11413,"i will need to exchange currencies frequently, will i be able to get a discount?",exchange_charge
+5937,can i change my pin at any cash machines?,change_pin
+2760,what should i do?  i topped off but the app reversed  it.,top_up_reverted
+8115,will i be charged for a cash withdrawal?,cash_withdrawal_charge
+1838,i want to reverse a transaction i did this morning,cancel_transfer
+8154,i saw a fee on my receipt from withdrawing money while shopping earlier.  is there supposed to be a fee for this type of transaction?,cash_withdrawal_charge
+12344,is it possible to get both a visa and a mastercard?,visa_or_mastercard
+1889,cancelling a transaction,cancel_transfer
+10327,"i don't want the item, i bought it on accident, can i get a refund?",request_refund
+469,are you ripping people off with the exchange rate?  it can't be that atrocious between banks.,card_payment_wrong_exchange_rate
+11694,am i able to get a card in eu?,country_support
+4371,what does it mean when a payment is pending?,pending_card_payment
+6473,i've already tried 5 times to complete a transfer that's just standard. what's the deal? is your system down at this time?,failed_transfer
+1873,how can i revert a transaction from this morning?,cancel_transfer
+10464,why is my transfer not done yet?,pending_transfer
+494,"i  have been charged more than i should for the presents i bought  when abroad, the problem seems to be the exchange rate.",card_payment_wrong_exchange_rate
+521,my statement contained a one pound extra fee,extra_charge_on_statement
+5259,i have an outgoing transfer,pending_transfer
+2230,there was an extra fee when i paid with the card.,card_payment_fee_charged