id,text,label
12279,i moved to a new city and need to change my address,edit_personal_details
4798,"on my transfer there was a ""decline"" message",declined_transfer
11373,help!  my wallet was stolen and someone is taking money out.  i need this money!  what can i do?,card_payment_fee_charged
7158,"while abroad i got cash, and a wrong exchange rate was applied.",wrong_exchange_rate_for_cash_withdrawal
10210,why can't i get cash?,getting_spare_card
8166,why did i get charged for withdrawing cash?,cash_withdrawal_charge
11008,how is the top-up card verified?,verify_top_up
10679,how long does it take for funds to come through the us to my account?,transfer_timing
11591,can i use apple pay to top up?,apple_pay_or_google_pay
3019,there's a payment that isn't mine on my app,card_payment_not_recognised
9903,do i qualify for a visa card?,visa_or_mastercard
3574,what do i have to do to get a visa card?,visa_or_mastercard
10364,why was the transfer declined?,declined_transfer
3583,can i choose my card scheme?,visa_or_mastercard
11618,how do i top up with apple pay?,apple_pay_or_google_pay
10722,i was contacted by a seller with a message that they never received my money. i am 100% sure it was taken from my account so i definitely need this sorted out soon.,reverted_card_payment
10996,why does the top-up need verification?,transfer_not_received_by_recipient
13228,"i need to get a card, but i live in the us.",country_support
3149,my address is incorrect on my file.,wrong_amount_of_cash_received
4906,i need my refund as soon as possible. what else do i have to do?,refund_not_showing_up
188,what do i need to do to link my new card for my account?,card_linking
7177,what are the exchange rates for foreign currency atms,wrong_exchange_rate_for_cash_withdrawal
8417,i'm trying to use my apple watch to top up my google pay. do i need a special app?,apple_pay_or_google_pay
10496,why is a money transfer not showing?,failed_transfer
9025,how do i change gbp to aud?,exchange_via_app
796,can you do exchanges of eur?,fiat_currency_support
7940,can you activate my card pls,activate_my_card
4848,is there a reason my transfer would have been declined?,declined_transfer
4104,can i dispute a debit payment that i am seeing that i didn't make from a couple of months ago?,wrong_amount_of_cash_received
4030,there is a debit transaction on my statement that i did not make,direct_debit_payment_not_recognised
8072,"why am i being charged for atm cash withdrawals? the only reason i use it is because it's been free! now you expect me to pay for them, and how much is that going to cost me?",card_payment_fee_charged
2937,"even though i made a cash deposit, i am not seeing it in my account.",balance_not_updated_after_cheque_or_cash_deposit
7649,can you tell me what the cash withdrawal is in my statement?,cash_withdrawal_not_recognised
1206,can i convert money into different currencies?,exchange_via_app
7194,in a recent withdrawal i received less cash than i expected to receive.  did someone make an error with the exchange rate?,wrong_exchange_rate_for_cash_withdrawal
6289,why am i being charged for transferring money?,transfer_fee_charged
8624,i ordered a card but it has not arrived. help please!,card_arrival
1671,"hello, i am a new customer, and just tried topping up for the first time. according to your information, the transaction should be instant - why does it still show as pending?",pending_top_up
13065,there is a cash withdrawal from an atm listed but i don't remember making this withdrawal.,cash_withdrawal_not_recognised
516,why is there an extra charge on my statement.,extra_charge_on_statement
8074,why am i being charged for atm fees?,cash_withdrawal_charge
7985,i would like to have assistance with activating my card.,activate_my_card
3204,i got a new address and need to change my old one.,edit_personal_details
5730,i need to transfer something to china. it is urgent. how many days will it take to get there?,transfer_timing
9634,i got topped up but the application reverted it.,failed_transfer
7125,i didn't receive the correct amount of cash when i exchanged it overseas.,wrong_exchange_rate_for_cash_withdrawal
1191,does this app allow currencies to be exchanged?,exchange_via_app
515,€1 was in my statement as an extra fee.,extra_charge_on_statement
13077,somebody is taking money out of my account without my approval in another town separate from me. please place a freeze on my account until i can make it to the bank.,cash_withdrawal_not_recognised
8581,what countries have access to this service.,country_support
4675,how do i reverse a transaction on my account?,supported_cards_and_currencies
2154,i had to pay a fee when buying items with my card.,wrong_amount_of_cash_received
11182,i did not get the right amount of money when i used a different country's currency.,wrong_exchange_rate_for_cash_withdrawal
5719,"i'm waiting for a transfer from the us, how much longer?",transfer_timing
7068,i believe a wrong exchange rate was applied towards a cash transaction i made abroad.,wrong_exchange_rate_for_cash_withdrawal
11277,why did my top up not work?,getting_spare_card
579,"hello, there seems to be a billing mistake associated with my account.  my app was charged $1 more than it should have.  could you please explain why this may have happened?",extra_charge_on_statement
1712,i do not think the pop up went through yet.,pending_top_up
9799,how come you need to know my identity?,card_payment_not_recognised
11788,why is there a charge for $1 on my account?,extra_charge_on_statement
54,was there a way for me to get tracking for that?,supported_cards_and_currencies
8770,i'm pretty sure something went wrong with my exchange. i changed russian ruble to uk pounds and was charged way too much!,supported_cards_and_currencies
3218,is there a way to change name?,wrong_amount_of_cash_received
823,i need a list of currencies you accept for exchange.,fiat_currency_support
10461,why do you keep declining my payment? i tried several times already with this card and it's just not working,declined_card_payment
4122,i have an unknown direct debit payment on my account,direct_debit_payment_not_recognised
7359,i am having problems with a top-up.,top_up_failed
4087,i have an unauthorized direct debit on my account,direct_debit_payment_not_recognised
11873,i will be traveling.  can i add money automatically?,automatic_top_up
8022,what identification is required to activate my card?,activate_my_card
5572,i was charged too many times for one transaction.,transaction_charged_twice
1260,what other currencies are available to change to?,exchange_via_app
13295,not (A and B and C),disposable_card_limits
10713,i'm not sure why my account has been refunded a payment for an item i've already received about 2 weeks ago. can you please tell me what is going on?,reverted_card_payment
4035,what do i do if there is a direct debit on my account that shouldn't be there?,direct_debit_payment_not_recognised
4789,i tried to buy something online yesterday but it kept saying declined. tried another time today but same thing happened. what's broken?,declined_transfer
603,i wanted to know about a pending dollar that is on my statement.,extra_charge_on_statement
6645,"i'm trying to verify my top-up card, but i can't find the code...?",verify_top_up
5120,my card payment doesn't work.,supported_cards_and_currencies
419,does the exchange rate change each day for purchases? there is a different rate on my purchase.,card_payment_wrong_exchange_rate
2746,my thoughts were that you offered crypto top up which does not seem to be working. the money has now been taken from my account. what is the problem here?,failed_transfer
561,it appears i have a fee in my statement.,pending_transfer
8133,i didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  what exactly are the fees?,cash_withdrawal_charge
4801,it declined my transfer.,declined_transfer
5500,one of my payments was doubled,card_payment_not_recognised
12493,why can't i get cash from the atm?,declined_cash_withdrawal
2179,is there a fee for paying by card?,getting_spare_card
11209,i withdrew some cash out of the atm over the holiday. it seems that i was charged some outrageous fees. i would not have done that had i been aware of these outrageous charges!,wrong_exchange_rate_for_cash_withdrawal
7657,why is there some cash that i did not deposit in my account?,cash_withdrawal_not_recognised
9541,which cards and currencies do you support?,getting_spare_card
5453,who do i talk to for transactions debited twice?,transaction_charged_twice
7439,how can i fix my bank transfer to show up on my bank account?,balance_not_updated_after_bank_transfer
12238,i still do not see the cash deposit in my account from last week. why?,balance_not_updated_after_cheque_or_cash_deposit
4024,"i have an unknown debit charge in my statement, why?",direct_debit_payment_not_recognised
13303,Asubuhi njema!,beneficiary_not_allowed
6711,verifying top-up cards necessary?,card_payment_not_recognised
12293,what happens if i use my account and my identity verification hasn't finished?,why_verify_identity
11189,i attempted to get money using a foreign currency at an atm but the rate was highly inaccurate!,wrong_exchange_rate_for_cash_withdrawal
7019,i still don't have a card. how do i get one?,order_physical_card
4680,give me a refund,request_refund
13123,what is the proper way to activate a card?,activate_my_card
9768,how do i update my current residence details?,card_about_to_expire
7330,can you tell me why my top-up failed?,pending_transfer
13199,i do i top up from my apple watch?,apple_pay_or_google_pay
8088,i took out money and there is a fee.  why?,card_about_to_expire
1222,is it possible to exchange usd and gbp on the app?,exchange_via_app
1780,"i accidentally made a payment from the wrong account yesterday. it's my rent payment, and it's very large, so the account i paid from won't be able to cover the amount. it's really important that the payment be made from the right account?",cancel_transfer
3755,i need several cards per day. and i need to be able to throw away all of the cards i make.,disposable_card_limits
8526,what countries do your accounts send and receive to?,country_support
9043,if i need gbp instead of aud what do i do?,exchange_via_app
3202,is there a way to modify my details?,edit_personal_details
8646,"my card has not arrived yet, where is it?",supported_cards_and_currencies
628,please explain the charge of 1l in error.  i have purchased nothing in this amount.,extra_charge_on_statement
4849,"i received a ""declined"" message when doing a transfer",declined_transfer
4957,why is my refund missing in my statement?,refund_not_showing_up
4370,how come i was declined,declined_cash_withdrawal
4760,i want to have an item refunded can i do that?,request_refund
7156,"help me!  when i was abroad, the exchange rate was wrong.",supported_cards_and_currencies
4121,i see a direct debit charge that i did not approve,direct_debit_payment_not_recognised
4673,"hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.",request_refund
4394,i have been waiting for my card payment to be moved from pending status for an unusually long time.  what is going on here and do you have an idea of when i can expect it to go through?,pending_card_payment
7174,while on vacation i used an atm to get cash and was overcharged. these charges are ridiculous and had i known about them i would have never used it.,wrong_exchange_rate_for_cash_withdrawal
8328,what do i do if my google pay top up isn't working?,apple_pay_or_google_pay
6428,"hi, i am currently in the process of buying a flat and i am waiting for the mortgage to go through but it keeps showing up as an error.  do you know what could be causing this and can you help me get the money over.",failed_transfer
4091,someone else made a direct debit transaction on my account,transfer_not_received_by_recipient
11271,why didn`t my topup go through?,top_up_failed
8362,are top-ups allowed using apple pay?,apple_pay_or_google_pay
1177,i would like to exchange currencies on the app. how do i do this?,exchange_via_app
5950,are there any specific cash machines that i have to go to in order to change my pin?,change_pin
13255,Nullam vitae turpis sit amet diam luctus efficitur id id lacus.,cancel_transfer
9319,is there a way to revert my transaction from this morning?,card_payment_fee_charged
3306,why is there an identify check?,why_verify_identity
4108,i don't know what this direct debit payment on my account is for.,direct_debit_payment_not_recognised
3158,how can i change my name because i just got married?,edit_personal_details
10288,can i still use the app if i switched phones?,lost_or_stolen_phone
8553,what countries do your services support?,country_support
7202,the exchange rate for foreign atm currency is wrong.,wrong_exchange_rate_for_cash_withdrawal
13249,<table><tr><th>Header 1</th><th>Header 2</th></tr><tr><td>Data 1</td><td>Data 2</td></tr></table>,cash_withdrawal_charge
10284,"lost phone, dont want others to access account",lost_or_stolen_phone
9771,i want to change my address.,edit_personal_details
9054,can i exchange between gbp and usd on the app?,exchange_via_app
1788,i need to cancel a transaction please!,cancel_transfer
12695,i got charged in double and want a refund,transaction_charged_twice
101,do you have a tracking number for the card i was sent?,card_arrival
5923,i an not sure but it looks as if a card payment i made was cancelled.,supported_cards_and_currencies
248,i don't see my card anywhere in the app.,card_linking
13287,Fold in chocolate chips.,visa_or_mastercard
5686,"i desperately need to transfer something from china, please give me the wait time.",transfer_timing
3030,i'm noticing a payment/purchase at a company that i don't recognise.,failed_transfer
8169,i was charged a fee with my cash withdrawal that i shouldn't have been charged.,cash_withdrawal_charge
811,what flat currencies do you support for holding and exchange?,fiat_currency_support
5748,"i need to transfer something asap from china, how long will it take to post to my account?",transfer_timing
6737,how much does it cost to get more cards?,failed_transfer
4740,i need this item refunded,request_refund
5768,when can i expect the transfer to arrive in my account?,transfer_timing
13057,my account isn't showing a transfer i made.,balance_not_updated_after_bank_transfer
2898,i updated by balance with a cheque yesterday but it isn't showing on my account. did something go wrong?,balance_not_updated_after_cheque_or_cash_deposit
3289,it's requiring me to verify my identity?,why_verify_identity
735,its been several days and my cash withdrawal is still pending. why?,pending_cash_withdrawal
11724,what is the process to link the new card?,card_linking
5048,why are all my card payments being declined?,declined_card_payment
8607,is it possible to get one the your cards in the eu?,country_support
1180,how can i change currency type?,transfer_not_received_by_recipient
4793,i have been trying to make transfers to another account but i keep getting a declined notice. i have checked all of my information more than once and my information is accurate.,declined_transfer
12986,my rate is not right when i used my card in a different country's money.,wrong_exchange_rate_for_cash_withdrawal
2704,"my top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?",transfer_not_received_by_recipient
13045,i recently transferred money to my account when will it show up?,balance_not_updated_after_bank_transfer
4888,why cant you just refund me instead of a merchant,refund_not_showing_up
4565,phone is gone,top_up_reverted
4002,i don't recognize the direct debit payment on my account.,direct_debit_payment_not_recognised
4325,i tried to use the atm today but it would not accept my card.,supported_cards_and_currencies
9291,what does it mean when my top up is saying  still pending?,pending_top_up
2889,why isn't my deposit in my account?,balance_not_updated_after_cheque_or_cash_deposit
7370,i wanted to top up my account and it doesn't look like it worked,top_up_failed
4428,i'm still waiting on a payment,pending_card_payment
8403,google pay top up not working.,apple_pay_or_google_pay
732,"i removed cash from an atm earlier but it shows up as pending in the app. how can this still be pending, i already received the cash?",pending_cash_withdrawal
9713,has someone accessed my card there are payments i did not make that are showing up on the app.,failed_transfer
10356,how do i contact customer support about a transfer?,declined_transfer
10281,"lost phone, can i still access account?",lost_or_stolen_phone
11104,what do you charge for physical cards?,order_physical_card
10781,how can i change the pin?  do i have to go to a real bank?,change_pin
4013,i may need to dispute a direct debit payment.,getting_spare_card
2034,i did not get the right amount of cash from the atm.,top_up_reverted
6119,"i have to transfer money over to my mother, and i have tried numerous times and all that keeps happening is error messages.",beneficiary_not_allowed
8801,what would be the reason there's an extra fee on my statement?,extra_charge_on_statement
13307,Wapi choo?,transaction_charged_twice
1843,"hi, i made a transfer yesterday that i need to reverse.  i need to put the money in a different account.",cancel_transfer
7759,will i have to pay extra to exchange money?,exchange_charge
7736,"since i need to exchange currencies frequently, would you be able to offer me a discount?",exchange_charge
7336,"i attempted to top-up with my card this morning, but the transaction was unsuccessful. i received the card two days ago and was successful using it previously. could you please help me?",top_up_failed
4559,my phone is at the hotel.  how can i use the app?,lost_or_stolen_phone
3312,i refuse to verify my identity.,why_verify_identity
9623,how do i fix a reverted top up?,top_up_reverted
4019,can you help me figure out what is going on with a debit payment that is showing up on my account i am not sure is suppose to be there.,top_up_reverted
2217,let me know when you charge extra for payments please. i just checked the app earlier when i saw that there was an additional fee on one of the payments that i wasn't warned about before.,wrong_amount_of_cash_received
4624,what's the procedure for canceling a purchase?,top_up_reverted
3526,i prefer mastecard.,visa_or_mastercard
572,why did i get charged one pound seemingly randomly?,extra_charge_on_statement
3243,where do i go to update details?,edit_personal_details
11875,"if my account is low in funds, can i set an auto top-up?",automatic_top_up
10275,"left phone at hotel, how to access app",lost_or_stolen_phone
6059,why has my beneficiary been denied?,beneficiary_not_allowed
5703,how long will a transfer from the us take?,transfer_timing
199,can i activate a card in the app?,card_linking
7366,why did the top-up fail?,top_up_failed
13152,"i am not supposed to be charged a cash withdrawal fee, but i was.",cash_withdrawal_charge
787,can i change or hold different currency?,getting_spare_card
7467,tell me why my balance did not change when i tranferred cash.,balance_not_updated_after_bank_transfer
1865,i goofed up and used the wrong account.  please help.,cancel_transfer
13033,fix my top up,top_up_failed
4451,"i was wondering why my payment hasn't gone through yet, its been a while.",pending_card_payment
13182,am i able to do top-ups with google pay?,apple_pay_or_google_pay
2135,i did not receive all of my cash back,wrong_amount_of_cash_received
10711,why has my card payment been cancelled?,pending_transfer
12686,"i got double charged from something, what can i do?",transaction_charged_twice
4758,i'm cancelling this charge. i still have not received what i bought from these people a while ago.,request_refund
498,why is there a 1 euro fee on my statement?,extra_charge_on_statement
8950,can i have it add money at certain time intervals when i travel?,automatic_top_up
3748,i need to make several disposable cards per day.,disposable_card_limits
1190,how do i exchange currencies using the app?,getting_spare_card
7107,using international atms messes up the exchange rate.,wrong_exchange_rate_for_cash_withdrawal
9044,i was wondering whether exchanging currencies can be done on this app.,exchange_via_app
4231,why can't i take cash out of the atm?,declined_cash_withdrawal
6252,why did you charge me a fee when i made a transfer?,transfer_fee_charged
8833,why is a transaction showing as pending when i recieved cash from an atm?,pending_cash_withdrawal
13237,where are you cards supported?,country_support
2277,how can i check how much free spending i have left? i have some big purchases coming up and want to know where i can look for any info.,card_about_to_expire
9718,can you freeze my account?  i just saw there are transactions on my account that i don't recognize.  how can i fix this?,card_payment_not_recognised
3588,visa and mastercard can both be received from you?,visa_or_mastercard
5112,why would a card payment be declined?,declined_card_payment
462,i think the exchange rate on my card payment is incorrect.,card_payment_wrong_exchange_rate
11667,can i get a card outside the uk?,country_support
431,"i bought something in another currency, but the exchange rate was incorrect.",card_payment_wrong_exchange_rate
7119,is it possible to use an atm when i am not in the country and make a withdraw with out extra fees?,wrong_exchange_rate_for_cash_withdrawal
6954,tell me how i can order my card.,order_physical_card
5942,"if i wanted to change my pin, how would i do that?",change_pin
8014,i can't activate my card?,activate_my_card
1706,when will my top-up go through?,pending_top_up
10241,my card payment is pending.,pending_card_payment
12488,i was denied cash at an atm,declined_cash_withdrawal
3201,is it possible to change my address?,edit_personal_details
8956,are there limits on auto top-up?,automatic_top_up
3241,where can i edit personal details?,edit_personal_details
10703,my card payment was reverted.  why?,reverted_card_payment
742,"my withdrawal is pending, why?",pending_cash_withdrawal
4927,my refund has not yet been credited on my statement,refund_not_showing_up
10017,do you know what the restriction of the disposable cards are?,disposable_card_limits
13281,K8LW1RRB7EPTV8H41RYRZ4LULXGJ,card_linking
211,you sent me a card and now i want to link it.,card_linking
38,where is my credit card that was to be mailed?,card_arrival
2071,i was not distributed all of cash that i requested,pending_transfer
12858,i tried to make a transfer and it didn't work.,pending_transfer
4788,i noticed my transfer was declined.,declined_transfer
1692,i'm still waiting for the top-up!,pending_top_up
4225,i tried to use my card to withdrawal money from the atm in notting hill but it didn't work. this is the first time i've tried using it. is my card working?,declined_cash_withdrawal
1832,"i've just made a money transfer to the wrong account, i need to stop the money from being moved as it may be going to someone i don't know.  please can you help?",cancel_transfer
9749,i want to change my personal details.,edit_personal_details
10912,i could not get my transfer to happen correctly and was wondering why?,failed_transfer
5075,i was wondering why my card was declined,declined_card_payment
3193,i need to update my demographics.,edit_personal_details
11581,i need to know the cost and when i will receive a new card to replace an old one.,failed_transfer
4479,there is a payment showing as pending and hasn't posted for a few days.  when will it post?,pending_card_payment
10855,what extra charges are there?,wrong_amount_of_cash_received
8847,i made a cash withdrawal but the pending status is taking forever.,pending_cash_withdrawal
8667,"i received my new card, but i don't see it in the app anywhere.  what do i do?",card_linking
1718,i have been waiting for my top-up to complete and it still hasn't gone through.,pending_top_up
9315,help me cancel my transaction,cancel_transfer
11106,price of physical card,order_physical_card
4750,i haven't received my order and want a refund,card_payment_not_recognised
4554,my phone is missing or stolen.,lost_or_stolen_phone
3592,i anticipate getting a visa card,card_payment_not_recognised
12886,why do we need to verify a top-up card?,verify_top_up
866,can i have money of different country of origin.,fiat_currency_support
548,i got a €1 extra fee in my statement,extra_charge_on_statement
8516,can i use my card in austria?,country_support
4526,i can't use the app because i got mugged yesterday and they took everything. please help.,lost_or_stolen_phone
11498,how do i activate a new card?,wrong_amount_of_cash_received
13066,the app says that i got cash in an atm and i didn't,cash_withdrawal_not_recognised
11794,i  see an extra 1£ charge on my app. why did it charge me extra?,extra_charge_on_statement
8539,what countries are you available in?,country_support
11832,how many different currencies can i have my money in?,fiat_currency_support
12459,there's a direct debit payment that i don't recognize.,direct_debit_payment_not_recognised
10606,"more than one time this week, i have been charged more than once for the same transaction. please correct the issue and refund the duplicate charges.",transaction_charged_twice
5996,can i reset my pin?,transfer_not_received_by_recipient
13319,"Whisper rainbows secrets to the flowers, unlocking nature's hidden treasures.",visa_or_mastercard
8096,i just had a look at my statement. why have i been changed for using the atm?,cash_withdrawal_charge
3167,my billing address changed and i need to update my information.,card_about_to_expire
12594,i asked for a refund but its not here yet,refund_not_showing_up
4987,my refund has not shown up in my account.   where is it?,refund_not_showing_up
8873,is it permissible to hold money in multiple currencies?,fiat_currency_support
8112,why was i charged a fee when i withdrew money?,card_payment_not_recognised
11504,why am i being charged when i withdraw cash?,cash_withdrawal_charge
1042,what is the maximum times i can auto top-up?,automatic_top_up
1225,i need australian dollars instead of uk currency.,exchange_via_app
8034,"the activation process did not work, please help?",activate_my_card
3731,can you give me the restrictions of the disposable cards?,disposable_card_limits
3549,is it ok if i use both visa and mastercard,visa_or_mastercard
5087,my card would not work at a shop.,declined_card_payment
165,"i received my card, how do i get it to show in the app?",card_linking
8077,do you charge for making a withdrawal? i took some money out of my account earlier and i was charged for this.,cash_withdrawal_charge
3330,can i already use my account although the identity verification has not passed yet?,why_verify_identity
5876,my card payment's cancelled,reverted_card_payment
6803,"if i get another card, what kind of fees am i looking at?",card_payment_not_recognised
7731,is there a pay structure for currency exchanges?,exchange_charge
11329,i did a transfer to my account but it doesn't show up,balance_not_updated_after_bank_transfer
4496,why hasn't payment gone through yet?,pending_card_payment
3540,can you issue both a visa and a mastercard to me?,visa_or_mastercard
6174,why would my beneficiary not be allowed?,beneficiary_not_allowed
4453,i did a card payment but its status is still coming as pending. please check and inform when it would complete.,pending_card_payment
353,can you please explain why the exchange rate for the item i bought is wrong?,card_payment_wrong_exchange_rate
5946,where can i update my pin number?,change_pin
12786,"for some reason, i'm unable to transfer funds.",wrong_amount_of_cash_received
5886,i tried to buy something online but my funds were transferred back to my account. what is happening?,reverted_card_payment
1763,my top-up has not posted.,pending_top_up
8386,what are the steps needed to top up with apple pay?,apple_pay_or_google_pay
4652,i would like to cancel my order.,request_refund
10106,what is this charge on my account,direct_debit_payment_not_recognised
9638,i think my top-up was cancelled.,supported_cards_and_currencies
4830,my transfer was declined. what might the reason be?,declined_transfer
3191,please tell me where i can update my details since i moved.,edit_personal_details
5511,i have been charged twice on my statement.,transaction_charged_twice
10274,my phone was stolen so i no longer have access to the app.,lost_or_stolen_phone
11680,where can i find your locations?,country_support
11764,"i seem to have been charged to much for my holiday purchases, the exchange rate is wrong.",card_payment_wrong_exchange_rate
10788,how do i do a successful transfer to an account?,beneficiary_not_allowed
8578,which countries do you support?,country_support
9989,do these virtual cards have any caps on using them?,disposable_card_limits
11315,i made a transfer and am still waiting.,balance_not_updated_after_bank_transfer
3546,are visa and mastercard accepted,visa_or_mastercard
9527,tell me which cards and what currency is supported.,card_about_to_expire
7783,please provide currency exchange rates,exchange_charge
10425,i was trying to purchase something at the store today and my card has been declined.  why has this happened?,declined_card_payment
7801,what is the fee for a foreign currency exchange?,exchange_charge
6993,do i get a card to keep in my wallet?,order_physical_card
7768,i have foreign currency i would like to change how much will it cost me?,exchange_charge
12807,"i transferred money to a receiver within the eu and they received a lesser amount than expected.  now i will have to send additional money to the receiver in order to make up the difference.  i'm not sure what went wrong, can you please advise?",transfer_fee_charged
12615,"my payment has been declined!! what's going on, i thought everything was alright and working well?",declined_card_payment
13308,Kwaheri. Tutaonana baadaye,exchange_via_app
8640,where is my new card? i have been waiting a week!,card_arrival
10904,my transfer didn't work,failed_transfer
11904,how can i convert currencies?,exchange_via_app
5049,i couldn't pay with card in a shop,declined_card_payment
4223,i tried to get funds in hard cash but it was rejected!,declined_cash_withdrawal
5545,how come there is a duplicate charge on my card?,transaction_charged_twice
12495,what is my monthly spending limit because i was refused my money at an atm,wrong_amount_of_cash_received
4346,i entered the correct pin but i still couldnt get funds.,declined_cash_withdrawal
8647,what is the tracking number for my card that was mailed?,card_arrival
4982,i am still waiting to find out the status of my refund. i have made previous attempts to find out what the status is to no avail. will you please look into this for me?,refund_not_showing_up
10733,why was my card payment reverted?,reverted_card_payment
11812,my last atm request did not go through due to a declined card. please cancel the request on my account.,pending_cash_withdrawal
5831,what should i do if my card payment was cancelled?,card_payment_not_recognised
9287,"hi i'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! please fix it!",pending_transfer
9042,what is the best way to exchange currency?,exchange_via_app
6718,what is the verification process for my card?,verify_top_up
1681,my top-up seems to be pending for a long time?,pending_top_up
12027,when will my top-up happen?,pending_top_up
2210,i got a fee when paying with my card,card_payment_not_recognised
12445,how can i dispute a debit transaction?,direct_debit_payment_not_recognised
4775,i see my transfer was declined.,declined_transfer
7658,there's an unauthorized cash withdraw,cash_withdrawal_not_recognised
4380,i made a payment with my card and it hasn't changed. how long do you think this will take?,pending_card_payment
9910,how to decide if i get a visa or mastercard?,visa_or_mastercard
12451,after going over my transactions for the last couple of months i noticed a pretty large charge that i know i did not make. i know it's been a while but can i still dispute this charge?,direct_debit_payment_not_recognised
10759,my new pin needs to be set.,change_pin
5001,"i'm looking at my statement, and my refund is not on there.",refund_not_showing_up
7958,what do i do to activate?,activate_my_card
39,i ordered my card but it hasn't been delivered yet,top_up_reverted
660,why is my cash withdrawal still pending?,pending_cash_withdrawal
6733,is it possible to get a second card for my daughter?,failed_transfer
8608,"i want a card, but i'm not in the uk- can i get one still?",country_support
11536,i took cash and got charged a fee,cash_withdrawal_charge
13000,i am travelling and i tried to withdraw cash but didn't get what i was supposed to get.,wrong_exchange_rate_for_cash_withdrawal
6956,are physical card available?,order_physical_card
6061,why am i not allowed to transfer money to my cryptocurrency exchange?,beneficiary_not_allowed
7782,please tell me what the exchange fee is.,exchange_charge
1013,what is the limit on auto top?,card_payment_fee_charged
7557,how long does a transfer from the uk account usually take? after completing the transfer it is not showing up. i need to know that everything i actually went okay.,wrong_amount_of_cash_received
439,why was the wrong rate applied when i bought something in a different currency?,card_payment_wrong_exchange_rate
4389,how long will it take for my payment to go through?,pending_card_payment
11137,where can cards be delivered?,order_physical_card
5958,do i need to go to an office to change my pin?,change_pin
479,why was i charged a higher exchange rate when i bought something abroad?,card_payment_wrong_exchange_rate
9320,i'd like to cancel a transfer,cancel_transfer
12985,"when i got cash, my exchange rate was off.",wrong_exchange_rate_for_cash_withdrawal
983,tell me where i can find the auto top up feature and a little bit about it please.,getting_spare_card
7420,after i transferred money the balance remained the same.,supported_cards_and_currencies
9332,my transaction needs to be canceled.,cancel_transfer
10695,how long is it going to take for my funds to show in my account?,transfer_timing
10687,when will i receive a us transfer,transfer_timing
12460,"i just went through a old statement and noticed that a very large payment went through and i did not make it. it was from a few months ago, can i still dispute the payment?",direct_debit_payment_not_recognised
1040,how do i activate auto top-up when traveling?,getting_spare_card
2795,"i need some help, i thought you guys accepted crypto top ups?? it won't seem to let me do it. i put money in my account and now it's gone and i didn't spend it. where did it go??",supported_cards_and_currencies
5835,"i just checked and my payment was cancelled, why?",reverted_card_payment
8559,will my new card work outside of the eu?,country_support
8776,why was the exchange rate incorrect for an item i recently bought?,card_payment_wrong_exchange_rate
6295,when i was transferring money i was charged extra why?,transfer_fee_charged
992,i need to know the if there is a limit on the amount for auto top-up.,automatic_top_up
12774,do i have to go into the bank to change my pin?,change_pin
9046,how do i go through the process of currency exchange?,exchange_via_app
5551,why do i have two charges it should only be one charge?,transaction_charged_twice
7075,"i have made a withdraw from an atm this last holiday, why is there such a high charge from this transaction?",getting_spare_card
11505,what is this charge on my account for a cash withdrawl?,cash_withdrawal_charge
989,i would like to top up my account automatically. how do i do that?,card_about_to_expire
602,i do not know why i was charged for the $1 transaction.,extra_charge_on_statement
9753,where can i go to modify my detail?,card_payment_fee_charged
5822,"i dont know what happened, but my payment was cancelled",reverted_card_payment
11685,what countries are you currently in?,country_support
2824,explain top-up cancellation,supported_cards_and_currencies
13254,Vestibulum et ante et mi fermentum efficitur eu ac ligula.,lost_or_stolen_phone
5697,how long will i have to wait for my money to be in my account?,transfer_timing
13134,"my new card has arrived, what's the activation procedure?",activate_my_card
4975,i requested a refund but can't see it.,refund_not_showing_up
6982,how can i order a card?,order_physical_card
5948,i need to change my card pin.,change_pin
11712,i'm still waiting on my new card to be delivered!,card_arrival
10451,do you know why my card payment is declined?,declined_card_payment
6705,where's my top up code?,verify_top_up
4449,my card payment has been pending for a long time now. why is it taking so long to take. it should have already made it through.,pending_card_payment
7137,i noticed the exchange rate for cash withdrawal isn't right.,wrong_exchange_rate_for_cash_withdrawal
3250,why on earth do you need so much personal id info from me?,why_verify_identity
6992,how can i order my card?,order_physical_card
4032,i didn't set up the direct debit i have,direct_debit_payment_not_recognised
8301,how do i get a new card when my old one expires?,card_about_to_expire
7744,my currencies needed to be exchanged often and i was wondering if there were any discounts available for this?,exchange_charge
10137,"i have a direct debit transaction i have not set up, but would like to .",direct_debit_payment_not_recognised
3615,can i get a visa instead of a mastercard?,visa_or_mastercard
13271,Why did the scarecrow win an award? Because he was outstanding in his field!,order_physical_card
6013,tell me how to setup a new pin.,transfer_not_received_by_recipient
3780,how many transactions can i make on my disposable card?,disposable_card_limits
650,my account shows up as pending after i received cash from the atm earlier.  how can this be still pending? i've got the cash already.,transfer_not_received_by_recipient
7018,is payment required to get a card of my own?,card_about_to_expire
12443,is there a way for you to find out why my account was deducted from a seller when i didn't approve of it?,transfer_not_received_by_recipient
12552,i need to have an item refunded.,top_up_reverted
4491,my payment's stuck on pending.,pending_card_payment
7126,"i needed some cash while abroad, and i'm pretty sure the wrong exchange rate was applied.",wrong_exchange_rate_for_cash_withdrawal
7732,would i need to pay extra for exchanging currencies?,exchange_charge
9902,i like to mastercard rather than visa.,card_payment_not_recognised
5795,i think my card payment has been reverted,reverted_card_payment
31,where is the card i ordered 2 weeks ago?,card_arrival
8682,how do i link to my credit card with you?,card_linking
13275,7ZFGXIBX26Q3TXS4W8VA06ZZLA9GK9I,card_arrival
5461,please tell me why the same transaction is showing up on my account more than once.,transaction_charged_twice
848,is it possible to hold money in different currencies?,pending_transfer
10602,hello. i checked my transactions and saw i was double charged on my card for a restaurant visit. i would like to get my money back.,supported_cards_and_currencies
6091,what happens when a beneficiary can't receive my transfer?,beneficiary_not_allowed
8551,can i use it outside of europe?,pending_transfer
12812,why did i get charged a fee for transferring money?,transfer_fee_charged
456,"i have been charged to much for the object i bought when abroad, the exchange rate seems to be wrong.",card_payment_wrong_exchange_rate
2974,i made a cash deposit to my account but i don't see it,balance_not_updated_after_cheque_or_cash_deposit
5148,how come my card payment has been declined?,declined_card_payment
12761,why was my payment reverted on the app,reverted_card_payment
12536,can i use your services without access to the app?,lost_or_stolen_phone
4458,how long does it actually take my card payment to make it to the account? i've made a payment a couple of days ago but it hasn't moved since.,pending_card_payment
136,i was able to find my card. how to i go about putting it into my app?,card_linking
779,can you convert to eur?,fiat_currency_support
8617,you provide support in what countries?,country_support
8888,which fiat currencies do you support?,fiat_currency_support
51,i don't have my card after 1 week. what are my next steps?,card_arrival
4268,is the atm broken? i can't get cash from it.,declined_cash_withdrawal
9633,can you tell me if my top-up has been cancelled?,failed_transfer
13025,i topped up but the app denied it,supported_cards_and_currencies
5862,my payment has been returned.,reverted_card_payment
10248,"i was double charged, and the second charge is showing as ""pending"". how long will it be before i get my money back once the second charge has been refunded?",pending_card_payment
13247,<p>This is another example paragraph.</p>,refund_not_showing_up
1642,how long will it take for my money to be deposited?,wrong_amount_of_cash_received
12755,"my card has an issue, the payment has been deferred.",reverted_card_payment
3319,am i supposed to verify my identity?,why_verify_identity
8073,why was my account assessed a fee for an atm transaction?,supported_cards_and_currencies
13314,Pizza deliciously topped with clouds higher flies the than my wildest dreams.,pending_top_up
11508,it looks like i was charged a withdrawal fee for going to my atm. why is that because i haven't been charged previously for doing so?,cash_withdrawal_charge
4440,"hello, i made a payment with my card and it's not working. it's been a while and still says its pending. can you tell when this will go through?",pending_card_payment
2356,"how much time do transfers take? i sent money to a friend who needs it fast. it's been hours, and the money has not gone through.",failed_transfer
8192,"that fee should not be there, you charged my cash for an unnecessary thing.",cash_withdrawal_charge
3571,i'm happy with mastercard and want to stick with just that credit card.,visa_or_mastercard
5706,how long do i have to wait for a us transfer?,transfer_timing
770,can i have money in more than one currency in my account?,fiat_currency_support
13225,"i need to get a card, but i live in the us.",country_support
4918,i am suppose to be getting a refund from something i purchased but it hasn't showed up in my account.,card_payment_not_recognised
12956,will there be a fee to receive a physical card?,order_physical_card
8184,i have a strange transaction on my account which appears to pertain to a cash withdrawal i made outside nandos in leeds.  what is that for?  is it fraud?,cash_withdrawal_charge
11369,"there is an error, the app says i made an atm withdrawal and i didn't.",cash_withdrawal_not_recognised
11117,where can you deliver cards?,order_physical_card
6663,is there a way to verify a card top-up?,verify_top_up
8510,which countries are you available in?,country_support
11359,my account has a weird withdrawal.,transfer_not_received_by_recipient
8075,why have i been charged for pulling cash out of my own account?,getting_spare_card
3543,is there a way i can get a visa card?,visa_or_mastercard
10465,i have a pending transfer,top_up_reverted
13310,Saa ngapi?,country_support
10998,is it necessary to verify my top up?,verify_top_up
8623,"i still have not received my new card, i ordered over a week ago.",card_arrival
4521,my phone was lost,lost_or_stolen_phone
9809,i won't verify my identity.,why_verify_identity
3626,which one are you?  visa or mastercard?,visa_or_mastercard
2988,"please, tell me why i can't have the funds i deposited a week ago? i need the money now.",balance_not_updated_after_cheque_or_cash_deposit
5725,when will my transfer be in my account?,transfer_timing
2952,"i wrote a check to the account yesterday to add to my balance, but i don't see the amount of the check reflected anywhere.  is it being held up for some reason?  i should have seen a new balance by now!",balance_not_updated_after_cheque_or_cash_deposit
5798,i didn't cancel my card payment.,card_payment_fee_charged
11109,i want to order a card. where do you deliver to?,order_physical_card
13311,Napenda chakula,lost_or_stolen_phone
5906,i am not able to make a purchase because there is an issue with my card,wrong_amount_of_cash_received
12487,why can't i withdraw funds from my account?,declined_cash_withdrawal
4757,what is the return policy?,request_refund
12390,how many transactions can go on a disposable card?,disposable_card_limits
4599,"if i lost my phone, how can i stop someone from accessing my account through the app?",lost_or_stolen_phone
1236,what's the procedure with currency exchange?,exchange_via_app
6032,can i change my pin on holiday?,getting_spare_card
2722,"my money has disappeared. i had recently added money in, and saw it was there and went through. now it's gone. what is happening?",card_about_to_expire
424,i have been overcharged. i just changed over russian ruble to uk pounds and it was too much. it seems something was wrong with my exchange.,card_payment_wrong_exchange_rate
10719,why was my payment reversed?,reverted_card_payment
12853,i tried to make a transfer and it didn't work.,failed_transfer
8379,does google play offer the service to top up?,apple_pay_or_google_pay
4944,my statement has not shown my refund.,refund_not_showing_up
720,"i tried to get some with-drawls but the machine didn't work. the transaction still seems in progress.seems like  something is wrong,i don't want to be charged for transaction i did not make.",pending_cash_withdrawal
9761,how can i modify my details?,edit_personal_details
10836,"hi,  please help me, as i have transferred some amount but receiver did not get the same amount. he received a bit less. due to this again i need to transfer the difference.   i have transferred money but beneficiary's account is credited with less amount. now i have transfer the difference of the amount. i think there is some issue, could you please look into this.",transfer_fee_charged
4645,i would like my money back for an item i purchased,request_refund
12353,can i have a visa card?,visa_or_mastercard
1868,"could you refund my transaction, i paid it into the wrong account. i need to be able to pay it into the right account by tomorrow.",cancel_transfer
664,i have withdrawn cash from the atm but it is showing in my account as a pending transation. why is this?,pending_cash_withdrawal
7521,why hasn't the money i transferred into my account shown up yet?,balance_not_updated_after_bank_transfer
4358,"i tried to withdraw some funds from my card, but was declined. how can i get my money?",declined_cash_withdrawal
13268,"I asked the librarian if she had any books on paranoia. She whispered, 'They're right behind you!'",balance_not_updated_after_cheque_or_cash_deposit
5823,why did my payment revert,reverted_card_payment
12800,i was unable to transfer to another account.,beneficiary_not_allowed
5119,"my payment was rejected, do you know why?",declined_card_payment
3215,i just got married and i need to change my name,edit_personal_details
10372,my transfer has been declined and i know it should have went through.,declined_transfer
4931,"hello. i bought an item a while ago, and have since requested a refund.  however, upon checking my online statements, it seems that i haven't been issued a refund yet.  how can this be remedied?",refund_not_showing_up
2550,how can i pay for top-ups?,pending_transfer
11275,why would my topup not go through?,top_up_failed
704,how long will my cash withdrawal be pending for?,pending_cash_withdrawal
11509,"do atm cash withdrawals carry a charge now? they've been free in the past, but all of a sudden i have to pay to make atm withdrawals?",cash_withdrawal_charge
3242,how can i change my account details?,edit_personal_details
11550,what do i do if my card is expiring soon?,getting_spare_card
11602,is apple pay a possible top up option?,apple_pay_or_google_pay
12264,how do i change my name after marriage,edit_personal_details
12388,what are the rules for using disposable virtual cards?,disposable_card_limits
6644,why do i have to verify top up?,verify_top_up
2266,why was i charged an extra fee when using the card?,card_payment_fee_charged
12741,how long does it take for a transfer from europe to go through?,top_up_reverted
3119,i'm not recognizing the card payment.,card_payment_fee_charged
6651,do i need to verify my top-up?,verify_top_up
11807,i tried to get cash out of the atm but it is taking too long,pending_cash_withdrawal
5721,can you please tell me how long it takes for the transfer to be available.,transfer_timing
13245,"<input type=""text"" id=""username"" name=""username"" placeholder=""Enter your username"">",activate_my_card
11792,why is there a pending hold on one pound on my statement?,extra_charge_on_statement
5028,if my card payment isn't working what do i do?,declined_card_payment
3261,can i use my account before the identity verification is complete?,why_verify_identity
6156,my account transfer was blocked.,beneficiary_not_allowed
3796,what are the disposable virtual card limits?,disposable_card_limits
3150,my address details have changed and i want to update them,top_up_reverted
4465,i made a purchase earlier today but it is still listed as pending- when will it go through?,pending_card_payment
3329,how to verify my identity,why_verify_identity
8807,where did the extra fee on my statement come from?,extra_charge_on_statement
172,how do i reactivate a card i thought i lost?,card_linking
3775,what limits are there on the virtual cards?,disposable_card_limits
12762,can i change my pin through the app?,change_pin
10786,i had a transfer blocked,beneficiary_not_allowed
8742,i purchased something in a foreign currency but the rate applied is wrong,card_payment_wrong_exchange_rate
3610,i need to get visa and mastercard,visa_or_mastercard
6712,what's a verification code?,verify_top_up
10368,"i tired to move my money, but my transfer was declined.",declined_transfer
7141,can the exchange rate change while i am in the process of making a withdrawal?,wrong_exchange_rate_for_cash_withdrawal
7683,i need your help immediately.  there is a 500£ cash withdrawal that i know nothing about.  i think my account has become compromised.,cash_withdrawal_not_recognised
3740,can i have more than 2 disposable cards?,disposable_card_limits
693,i didn't receive my money earlier and it says the transaction is still in progress. can you fix it?,pending_cash_withdrawal
11124,can i get a physical card through this app?,order_physical_card
4950,i cannot find my refund on my statement.,refund_not_showing_up
12722,how many days until my us transfer arrives?,transfer_timing
13273,X0LCKFSW98C5AMZ6A57AYEQL69KZ,visa_or_mastercard
3066,i have a payment that i didn't make.,supported_cards_and_currencies
749,"i tried to withdraw money, but was unable to. still says that the transaction is pending? will this money disappear??",pending_cash_withdrawal
13098,is there a charge for exchanging foreign currency?,exchange_charge
12282,i am afraid to give you all my identify details.,why_verify_identity
7773,what is the rate for exchange fees?,exchange_charge
9318,i want to reverse my transaction from earlier,cancel_transfer
604,"i'm pretty frustrated about a pound charge that keeps  showing up in my account statement. it's listed in the app as ""pending"", it never changes, and now i'm thinking someone's hacked my account!",extra_charge_on_statement
4473,i have a payment which has not been approved.,pending_card_payment
5143,my card payment wasn't declined,declined_card_payment
11718,i don't have my card in 1 week.  should i be worried?,pending_transfer
13304,Unaitwa nani?,order_physical_card
13283,"In a large mixing bowl, cream together butter and sugar until light and fluffy.",balance_not_updated_after_bank_transfer
815,what fiduciary currencies are supported for tenure and exchange?,fiat_currency_support
4398,why is my card payment still pending?,pending_card_payment
11016,how do i verify a top-up?,verify_top_up
638,i was overcharged an additional pound.,extra_charge_on_statement
13022,my top up doesn't work,top_up_failed
4837,"my transfer was declined, why is that?",declined_transfer
7567,what is the amount of time transfers usually take from the uk? i had just completed a transfer and nothing seems to be showing up so i need to be sure things are alright.,supported_cards_and_currencies
8164,do i get charged for withdrawals?,cash_withdrawal_charge
7566,"it has been a couple of hours but i do not see my balance updated, can you help?",card_payment_not_recognised
476,i am being charged the wrong amount on my card.,card_about_to_expire
7576,"i got a message saying i made a withdrawal from the bank machine, but i did not.",cash_withdrawal_not_recognised
750,can you please tell me why my cash withdrawal is still pending?,top_up_reverted
7455,i had transferred some money but the balance hasn't changed.,balance_not_updated_after_bank_transfer
2375,"i have done a transfer within the country a couple days ago, but it's still not there yet. can you please check what's going on with that, the account number definitely is the right one, i've checked that several times already.",failed_transfer
10852,is there supposed to be a fee for the transfer i made?,transfer_fee_charged
9037,how do i exchange my gbp to aud?,pending_transfer
436,the exchange rate you are using is really bad.this can't be the official interbank exchange rate.,card_payment_wrong_exchange_rate
12055,how can i cancel my transfer?,cancel_transfer
3814,can you please inform me of the restrictions for the disposable cards.,disposable_card_limits
7952,can you assist me in activating my card?,wrong_amount_of_cash_received
1769,where to check top ups pending?,pending_top_up
2875,i placed a cheque but the funds aren't there,balance_not_updated_after_cheque_or_cash_deposit
582,there is a 1£ charge that appears as pending on my statement. what is that? i haven't purchased anything for a pound there.,extra_charge_on_statement
12950,how can receive a physical card,transfer_not_received_by_recipient
10808,why isn't my transfer going through? i get a message saying it's not possible. i've had no issues in the past.,beneficiary_not_allowed
10220,the cash i tried to draw from the atm was not approved.,declined_cash_withdrawal
11864,can i set automatic top ups?,automatic_top_up
8158,can you tell me why i was charged extra when i withdrew money?,cash_withdrawal_charge
8696,where do i need to go in the app to enter my card info?,card_linking
10277,my phone is gone,lost_or_stolen_phone
4579,what to do about stolen phone,lost_or_stolen_phone
485,a foreign purchase i made has the incorrect rate applied to it.,card_payment_wrong_exchange_rate
7735,how much do i have to pay for exchange of currency?,exchange_charge
8127,tell me why there is an extra charge when i used an atm?,card_payment_not_recognised
9041,"i need aud not gbp, how do i change it?",exchange_via_app
3148,i would like to change my adress,edit_personal_details
11491,what is the activation process on my new card?,activate_my_card
12751,the payment i made with my card is not showing up.,reverted_card_payment
4252,i needed cash from the atm but i couldn't get it.,declined_cash_withdrawal
13194,how can i get my google pay top up to work?,card_payment_fee_charged
13084,is there a foreign currencies charge?,exchange_charge
3311,i am still waiting for verification.  can i use my account before i am verified?,why_verify_identity
9424,is there a reason i was charged a fee for using my card as payment? i've never had an extra fee before.,failed_transfer
4783,i have no idea why but my transfers keep getting declined. i have double checked all the recipient details several times already and they're definitely correct.,wrong_amount_of_cash_received
1697,why is  my  top  up for  my  new account  not  instant,pending_top_up
11521,"i've notice i was charged for withdrawing cash, can you explain why?",wrong_amount_of_cash_received
10336,i would like to cancel a payment. i purchased something several days ago and i still have not received it.,request_refund
10440,something is wrong with my payment account since it has been declined,declined_card_payment
13259,"Sed interdum tortor in nisi interdum, vitae feugiat metus consequat.",exchange_charge
8961,how do i make sure i don't run out of money on my card while traveling?,automatic_top_up
5061,i tried to make a purchase in the store but my card was declined.,declined_card_payment
1229,how do you exchange currencies,wrong_amount_of_cash_received
13291,Transfer to a wire rack to cool completely.,order_physical_card
7146,can i make a withdraw in my home currency at an atm? i'm on vacation and am a bit worried because i don't have cash with me. is it possible to withdraw here without any additional costs or fees?,wrong_exchange_rate_for_cash_withdrawal
763,my cash withdrawal has not come out of my account yet.,pending_cash_withdrawal
6066,i wanted to purchase some crypto. the app will not let me. what's going on here? i really want to make this exchange.,beneficiary_not_allowed
8528,how does a us resident go about acquiring a new card?,country_support
6693,where is the top up verification code found?,verify_top_up
10294,someone stole my cards!,card_about_to_expire
1652,i think my top up is still pending?,pending_top_up
2247,"i am getting charged fees on some payments.  please help me understand, where are these fees disclosed?",pending_transfer
13036,i can't access my money. is it because somethings wrong with the top-up? i set it up correctly.,top_up_reverted
12497,how come i can't get money at the atm,declined_cash_withdrawal
4031,there is a direct debit payment on my account that i didn't authorize.,direct_debit_payment_not_recognised
6004,do i need to go to a physical bank to change my pin?,change_pin
10741,why has payment been returned?,reverted_card_payment
10007,are there any limits to how many disposable cards i can use?,disposable_card_limits
578,what is the fee on my statement for?,wrong_amount_of_cash_received
4397,how is my card payment still pending?,pending_card_payment
4233,i can't get money out of the atm. is my card actually working? it's the first time i tried using it,declined_cash_withdrawal
2890,where is my cash deposit in my balance?,balance_not_updated_after_cheque_or_cash_deposit
7422,"about two days ago now, i made a transfer from france but it hasn't arrived yet. is it possible that the international transfer just takes longer?",balance_not_updated_after_bank_transfer
1716,should my top up still be pending?,pending_top_up
5568,i've got a repeated tranasaction on my card.,transaction_charged_twice
9663,how come i don't see my deposit in my account yet?,balance_not_updated_after_cheque_or_cash_deposit
4289,i tried to get cash in the atm but it was not approved,declined_cash_withdrawal
1803,i submitted a transaction but it was for the incorrect account.,cancel_transfer
7747,will i get charged on a foreign currencies exchange?,exchange_charge
13130,how do i get my card active?,card_payment_fee_charged
6219,i made a transfer and was charged extra. why?,transfer_fee_charged
2239,why did i have to pay an additional amount when using my card to pay?,supported_cards_and_currencies
13027,why did the app deny my top-up?,top_up_failed
175,will i need a new card or can i put my old card back into the app?,card_linking
7432,i transferred money but the balance did not update.,balance_not_updated_after_bank_transfer
6302,why is there a fee for doing a transfer?,transfer_fee_charged
8592,what are your supported countries?,country_support
6127,i tried transferring to an account but it didn't go through. what happened?,beneficiary_not_allowed
988,is there a way to do automatic top up,getting_spare_card
12610,"everything seems fine with my account, so why did it decline my payment?",declined_card_payment
5128,what is going on with it saying my card payment was declined?,declined_card_payment
4362,i tried to withdraw cash from your atm but my transaction was cancelled.,declined_cash_withdrawal
4630,"hey i want to get a refund on something i bought, but not sure how to go about it. can you please just cancel the payment, i have not received the item yet.",request_refund
2839,i deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?,balance_not_updated_after_cheque_or_cash_deposit
13252,"Lorem ipsum dolor sit amet, consectetur adipiscing elit.",transfer_fee_charged
10818,why isnt my account allowing transfers,beneficiary_not_allowed
6213,"why did the person i transferred money to not receive the correct amount? what should i do to get them the right amount, do i have to transfer more money to them?",transfer_fee_charged
11398,"how much is a cross currency exchange, and can i check to see if i have any discounts available?",exchange_charge
5952,can i change my pin at an atm?,change_pin
7802,where do i find out about exchange fees,card_payment_not_recognised
7765,do you offer a discount for those who perform frequent currency exchanges?,exchange_charge
1648,it appears my top-up is still pending.,wrong_amount_of_cash_received
9666,i made a cash deposit almost a week ago but it's still not there!! please sort this out asap i need the money,balance_not_updated_after_cheque_or_cash_deposit
5830,"my card payment was reverted, why?",reverted_card_payment
8119,why am i charged a fee for getting cash?,cash_withdrawal_charge
7618,"i am seeing unathorized transactions in the app, on my account.",cash_withdrawal_not_recognised
6060,i need to transfer to my account and cant.,beneficiary_not_allowed
13305,Furaha kukutana nawe,pending_top_up
13285,"In a separate bowl, whisk together flour, baking powder, and salt.",activate_my_card
2930,"i deposited cash into my account a week ago and it is still not available, please tell me why? i need the cash back now.",supported_cards_and_currencies
4529,what do i do if i can't access the app?,lost_or_stolen_phone
12526,i was mugged.  they took everything.  i can't use the app.  what do i do?,lost_or_stolen_phone
8370,does my top up and apple pay work together?,apple_pay_or_google_pay
795,"i need to hold money, what currencies can i use?",fiat_currency_support
6677,i don't see a code anywhere on my top-up card? where can i find it? i need to verify!,verify_top_up
1012,how do i get refills to my card when i'm traveling?,automatic_top_up
7187,i'm looking for a machine of yours that will provide me cash from my home country. i went on holiday and don't have any cash on me. will your machine charge me extra to do this?,wrong_exchange_rate_for_cash_withdrawal
2740,why did my top-up get reverted?,supported_cards_and_currencies
3813,i must make several disposable cards per day.,disposable_card_limits
677,i took out some cash from the atm but it is still showing the transaction is pending.,pending_cash_withdrawal
9907,do you guys accept mastercard or visa?,visa_or_mastercard
9812,why do i have to verify my identity?,why_verify_identity
6726,how do i go about verifying the top-up card?,verify_top_up
4707,how can i get a refund for something i just bought?,request_refund
3161,why can't i edit my personal details?,edit_personal_details
5065,explain why my card payment wouldn't go through.,transfer_not_received_by_recipient
8415,can i use google play as my primary app to top up?,apple_pay_or_google_pay
12808,why was i charged an extra fee when doing a transfer?,transfer_fee_charged
5779,what are the time frames for the money to be available in my account?,transfer_timing
13257,Duis malesuada augue sed ante posuere elementum.,activate_my_card
1757,can you explain to me why a top-up would still be pending?,pending_top_up
1019,can i automatically top-up when traveling?,automatic_top_up
563,what is this fee debit on my account?,pending_transfer
7612,i got a strange cash withdrawal in my statement,cash_withdrawal_not_recognised
4721,do you have a return policy?,request_refund
7395,"i need to add more funds to my card today because it keeps being declined, and i need to use it immediately. can you fix this or tell me alternatives?",top_up_failed
11777,my payment had a wrong exchange rate.,supported_cards_and_currencies
4850,why did i get declined during a transfer?,declined_transfer
10392,"i asked for a refund last week but nothing has happened yet, can you help me please?",refund_not_showing_up
6157,what is preventing me from adding a specific beneficiary?,card_payment_fee_charged
3209,i've just moved and i need to change my details,edit_personal_details
11725,i found my card! can i link it back into the app?,card_linking
7704,there is random cash in my account.,card_payment_not_recognised
8974,will it automatically top-up if there isn't much money left?,automatic_top_up
8694,can i reactivate a card i thought i lost?,card_linking
13320,"The raindrops, like mischievous artists, with polka dots sun paints, creating a masterpiece in the sky.",change_pin
13284,"Add eggs one at a time, beating well after each addition.",visa_or_mastercard
3623,do i have an option between visa and mastercard?,visa_or_mastercard
7749,"i travel a lot, can i get a bulk currency exchange discount?",exchange_charge
9991,what is the amount of disposable cards i can have each day?,card_payment_fee_charged
6721,why does a top- up need to be verify?,verify_top_up
10790,"hey i want to buy some crypto but the app doesn't allow me to! what's the issue, i really want to exchange this",beneficiary_not_allowed
13234,are you located in other countries?,country_support
10689,"i initiated a bank transfer form europe, how long will this take?",card_payment_fee_charged
4976,can i check my recent refund in my statement?,refund_not_showing_up
12269,how do i change my details?,edit_personal_details
7299,my credit card was declined for top-up. can you see if there is enough funds in my account?,top_up_failed
3332,what if i don't want to disclose all of my identity details?,why_verify_identity
7637,it is urgency. please freeze my card now. as someone in some odd remote town has withdrawn some money by using my card. as i did not withdraw any money.,cash_withdrawal_not_recognised
8885,can you tell me what currency i can have?,fiat_currency_support
434,my card payment has the wrong exchange rate,card_payment_not_recognised
8550,can you tell me what countries you offer support for?,card_payment_fee_charged
1053,where do i access the auto top-up function?,automatic_top_up
11676,"please help me get a new card, i reside in the united states.",card_payment_fee_charged
10669,what is the fastest that i can make a transfer?,transfer_timing
6472,"what stopped my transfer, from being accepted?",failed_transfer
4990,when will i be able to see the refund,transfer_not_received_by_recipient
4867,i have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. i have no clue as to why.,declined_transfer
7081,foreign currency rates were put in wrong at an atm i used.,wrong_exchange_rate_for_cash_withdrawal
4271,"my card has been declined by two separate atm, and i'm worried something is wrong with my account. would you please see if my account is okay?",declined_cash_withdrawal
12558,please could you give me a refund,request_refund
5435,i think there is a mistake.  i am being charged twice.,transaction_charged_twice
2836,i put some cash into my account but it's not displaying that on my balance.,balance_not_updated_after_cheque_or_cash_deposit
13024,i really need to top-up my card today urgently but my card keeps getting declined!! can you please resolve this problem or let me know if you have any alternatives,top_up_failed
7372,i'm not sure if my pop-up went through.,top_up_failed
154,"i would like to re-activate my card, it was previously reported  lost but i found it this morning.",card_linking
13266,Did you hear about the mathematician who's afraid of negative numbers? He'll stop at nothing to avoid them!,declined_card_payment
8883,do you happen to do exchanges of eur?,fiat_currency_support
11493,what is the process for activating my card?,activate_my_card
4932,"hurry and refund me, i am waiting",refund_not_showing_up
5542,i need a transaction reversed from my account.,transaction_charged_twice
7109,i was needing you to see if the exchange rate is correct from when i got cash,wrong_exchange_rate_for_cash_withdrawal
13290,Remove from the oven and let cool on the baking sheets for 5 minutes.,transfer_timing
486,"when i was traveling abroad, the exchange rate was applied wrong.",card_payment_wrong_exchange_rate
7518,why isn't the transferred money there?,card_about_to_expire
58,i haven't gotten my new card.,card_arrival
1058,where can i located the auto top up function?,automatic_top_up
9055,is there currency exchange on this app?,exchange_via_app
504,what is the reason for the extra fee on my statement?,top_up_reverted
2434,"i performed a transfer within the country the day before yesterday, but it has not gone through? can you check on that? the account number is definitely correct, as i've checked.",failed_transfer
6193,why is my transfer more expensive than i thought?,card_about_to_expire
10780,how to change the pin on my card?,change_pin
4432,i need to know when a payment will actually go through. i completed a payment using my card but it is just showing as pending at this point and it has been a while ago.,pending_card_payment
993,can i set up to my account to automatically top up?,automatic_top_up
432,the exchange rate is wrong from something i got in another country,card_payment_wrong_exchange_rate
2991,i made a cash deposit to my account but it is not there,balance_not_updated_after_cheque_or_cash_deposit
7331,my credit card seems to have been declined for top up. why is it not going through? can you tell me what's going on?,top_up_failed
11515,"hi, i am calling about a recent transaction that has happened on my account.  i recently went to the atm, and tried to make a withdrawal on my account.  i just happened to check my transaction slip and noticed a fee for my withdrawal.  how can i resolve this, i didn't know fees were charged for this type of action.",cash_withdrawal_charge
398,i purchased something abroad and the incorrect exchange rate was applied.,card_payment_wrong_exchange_rate
2858,online banking is not showing my cheque or cash deposit so the balance is incorrect.,balance_not_updated_after_cheque_or_cash_deposit
12533,what should i do if someone stole my phone?,lost_or_stolen_phone
8514,if i live outside of the uk am i still eligible for a card?,country_support
11327,the  money i transferred does not show in the balance.,card_about_to_expire
3334,my identity verification hasn't passed yet is it possible to use my account?,why_verify_identity
6104,my funds are not transferring to my bank. why is this not working?,beneficiary_not_allowed
5574,why was i charged twice for the same transaction?,transaction_charged_twice
13292,(A and B) or (not C),card_arrival
7964,i cannot activate my card.,activate_my_card
3776,what is the max amount of disposable cards i'm allowed.,disposable_card_limits
819,i would like for someone to tell me which fiat currencies that your company supports.,fiat_currency_support
143,i found my card. how can i put it into my app?,card_linking
1021,is there a way to top-up when it reaches a certain balance?,automatic_top_up
2710,i went to top up my card and it was cancelled.,getting_spare_card
753,"hello, i tried to take some cash out of the atm but i looked at my statement and it still shows that it's pending. is the machine broken? will i receive my money back or will i be charged for this?",getting_spare_card
10310,can i have a refund?,request_refund
12730,how long does a transfer take to reach one's account.,transfer_timing
8149,how come i got charged extra for withdrawing cash?,cash_withdrawal_charge
8599,supported countries,supported_cards_and_currencies
11350,the app said i withdrew cash at an atm and i didn't,cash_withdrawal_not_recognised
1199,can currencies be exchanged on this app?,top_up_reverted
464,i am not receiving the correct exchange rate on my card.,card_payment_wrong_exchange_rate
6321,is it right that i've been charged for transferring money?,transfer_fee_charged
7017,where do you mail physical cards?,order_physical_card
7993,i tried activating my card and it didn't work,activate_my_card
13270,Why don't scientists trust atoms? Because they make up everything!,transfer_fee_charged
10712,what do i do if it says my card payment has been cancelled?,reverted_card_payment
8673,can i link an existing card?,card_linking
4036,i think i am a victim of fraud.  i noticed there was a charge on my account that i didn't do because i haven't touched my card today.  can you please reverse the charge and refund my money?,direct_debit_payment_not_recognised
7195,when i got cash i believe that the exchange rate was wrong,top_up_reverted
5810,i made a payment but it was returned.,reverted_card_payment
4006,i don't know where a direct debit payment came from,direct_debit_payment_not_recognised
5504,i was charged two times for the same thing.,transaction_charged_twice
3537,can i pick between visa and mastercard?,visa_or_mastercard
483,i recently bought something in foreign currency and i am unsure of the exchange rate. is this rate applied correctly?,card_payment_wrong_exchange_rate
4948,a while ago i requested a refund from a seller. i keep checking my statement but i have not been refunded yet. i'm confused why i haven't gotten my money back yet but i need your help getting it please.,refund_not_showing_up
8959,why are there limits on auto top-up?,automatic_top_up
7623,there is unexpected money in my account.,cash_withdrawal_not_recognised
3738,what are the disposable cards restrictions?,disposable_card_limits
11511,why was i charged a fee for withdrawing cash?,cash_withdrawal_charge
10123,"i am seeing a weird payment showing up that i know i did not make, how can i get it cancelled?",direct_debit_payment_not_recognised
12575,"while doing a transfer, it says declined.",declined_transfer
13286,"Gradually add the dry ingredients to the wet ingredients, mixing until just combined.",disposable_card_limits
4671,"it's been over a month and i still haven't received my goods! i ordered a pencil for crying out loud, it's not that hard to deliver that! i'm done with these people, give me a refund immediately! i'll search for my japanese exclusive pencil elsewhere!",request_refund
12059,where do i go to cancel a transaction?,cancel_transfer
3285,what is the purpose of requiring my identification?,why_verify_identity
12355,i won't be pleased unless i get a mastercard.,visa_or_mastercard
4366,i attempted to get cash in the atm but i was denied,card_about_to_expire
8040,i just got my new card.  how can i activate it?,activate_my_card
12945,card delivery services? where?,transfer_not_received_by_recipient
2505,why wont my american express work to add money,failed_transfer
11297,"i really need money from my card today, but my card is getting declined. please help!!",top_up_failed
8345,how can i set up google pay on my device?,apple_pay_or_google_pay
13306,Asante kwa msaada wako,exchange_via_app
1055,how can i get it to add money automatically while travelling,automatic_top_up
5457,i think i got charged twice for the same thing,card_about_to_expire
2947,i deposited a cheque but i don't see the funds in my account.,balance_not_updated_after_cheque_or_cash_deposit
5811,i made a payment with my card that was cancelled?,pending_transfer
6115,i don't understand why you aren't accepting my transfer. after a couple times trying i'm still getting an error message.,beneficiary_not_allowed
183,how do i get the card linked,transfer_not_received_by_recipient
4514,i think i lost my phone.  is there a way to prevent anyone from getting into my account on it?,lost_or_stolen_phone
1672,i attempted to top up my account but it's been frozen in a pending state for well over an hour now! is this normal? i'm a new customer and this is my first time doing this. i assumed it would be done quicker than this.,pending_top_up
10590,why would i be charged more than once for the same transaction?,transaction_charged_twice
2215,why did i have to pay extra because i paid with my card?,failed_transfer
8891,can i exchange and hold all fiat currencies?,fiat_currency_support
7407,why did my top-up fail?,top_up_failed
11590,do i have to setup apple pay to use it,apple_pay_or_google_pay
645,what does it mean if my cash withdrawal does not show up properly?,pending_cash_withdrawal
8635,still waiting on my new card,card_arrival
2950,how long does it take to show a deposit i made to my balance?,balance_not_updated_after_cheque_or_cash_deposit
8857,where's accounting for my cash withdrawal?,pending_cash_withdrawal
13280,K49D70DMC5I9JY9W6L55FZB03W,apple_pay_or_google_pay
234,can you tell me how to get my card on the app?,card_linking
7766,what kind of charges should i expect to exchange currencies?,exchange_charge
4418,when will my payment go through?,pending_card_payment
10326,how do i claim a refund?,request_refund
12397,do the disposable cards have any restrictions on them?,disposable_card_limits
695,how long does it typically take for a pending atm withdrawal to clear?,pending_cash_withdrawal
4617,can i cancel this purchase?,request_refund
7445,what's the time frame normally for a uk account transfer? i just made one and it's not showing up anywhere. i want to be sure that everything is good.,balance_not_updated_after_bank_transfer
12697,what do i do if i have been charged twice?,transaction_charged_twice
6974,how do i get my card?,order_physical_card
7924,can i get some help activating my new card?,activate_my_card
1679,how long should i wait for top up go go through ?,pending_top_up
10752,i need a new pin how do i go about that?,change_pin
12516,how long does it actually take for a card payment to go through? there's one stuck since a couple of days already that doesn't seem to move,supported_cards_and_currencies
8316,can i use google pay to top up?,apple_pay_or_google_pay
9317,can i cancel a transfer,cancel_transfer
94,my card hasn't came in the mail yet?,card_arrival
4641,are refunds allowed for certain items.,request_refund
10857,i transferred money and was charged and want to know why.,transfer_fee_charged
1730,my top-up appears to be pending.,getting_spare_card
3972,i am seeing in the app a diret debit that its not mine,direct_debit_payment_not_recognised
8817,what is the extra  €1 fee in my statement,extra_charge_on_statement
11364,there is an unauthorized cash withdrawal from my account for 500£.  i definitely didn't make this withdrawal.  i need your help.,cash_withdrawal_not_recognised
68,how long will it take for me to get my card?,card_arrival
8948,if there isn't much money left can it automatically top-up?,automatic_top_up
11872,i want to add money automatically when i travel.,automatic_top_up
814,are eur exchanges acceptable?,fiat_currency_support
13061,are bank transfers immediate?,balance_not_updated_after_bank_transfer
517,"hey, i got charged extra for some reason when i purchased an app. is this a hidden fee or something? i don't think it's very cool.",extra_charge_on_statement
3761,am i limited on the amount of disposable cards i can possess?,transfer_not_received_by_recipient
6690,how do i authenticate a top-up card?,verify_top_up
7525,why am i still waiting for a transfer?,balance_not_updated_after_bank_transfer
1048,what are the restrictions on auto top-up?,automatic_top_up
5571,can you explain the various transaction times shown on my statement?,top_up_reverted
5131,my card did not go through in a shop,declined_card_payment
10997,why does top-up need verifying?,pending_transfer
11393,is there a fee to exchange foreign money?,exchange_charge
3333,my identity hasn't been verified.  can i use my account?,why_verify_identity
2857,i just deposited cash to my account and can't find it!,balance_not_updated_after_cheque_or_cash_deposit
8793,can you tell me why i noticed a $1 charge on my statement?,extra_charge_on_statement
9675,cash deposit to my account has shown a red flag.,balance_not_updated_after_cheque_or_cash_deposit
4265,my atm card isn't working for a withdrawl,declined_cash_withdrawal
11587,does apple pay give the option to top up?,apple_pay_or_google_pay
8554,are cards available to those outside of the uk?,country_support
3217,i need to update my address.,edit_personal_details
8336,can i use top-up with apple pay?,apple_pay_or_google_pay
5548,why does my statement show various transaction times?,transaction_charged_twice
3179,i want to change my account details.,edit_personal_details
4492,is there a reason my payment is still pending?,pending_card_payment
5058,my card payment didn't work,declined_card_payment
4430,i am waiting for a payment to be processed,pending_card_payment
10260,i have a pending payment in my account that i paid a while back ago and it still hasnt gone through. why would it show pending for so long?,top_up_reverted
6668,where do i find my code to verify my top-up card?,verify_top_up
1857,i wish to cancel a transfer,cancel_transfer
6063,why can't i transfer to another account?,beneficiary_not_allowed
9488,im waiting for my transaction to go through.,wrong_amount_of_cash_received
4317,what caused my cash withdrawal to be declined?,declined_cash_withdrawal
8878,what fiat currencies are supported for holding and exchange?,fiat_currency_support
6623,tell me about verifying top-up,verify_top_up
13058,where is the transfer to my account?,balance_not_updated_after_bank_transfer
7712,is there any cost to change foreign money to local?,card_payment_not_recognised
5701,there is an urgent thing that i need to transfer from china. approximately how long will it take?,top_up_reverted
361,an incorrect exchange rate was applied to an item i bought.,card_payment_wrong_exchange_rate
3043,i did not do this payment,getting_spare_card
8782,my statement has a dollar i have been charged showing up on it.,supported_cards_and_currencies
12948,what is the price for a physical card?,order_physical_card
4278,my withdrawal from the atm was cancelled.,declined_cash_withdrawal
11306,when will my balance update after a transfer?,balance_not_updated_after_bank_transfer
112,how much longer until i get my new card?,card_arrival
5113,i was so embarrassed. why didn't my payment clear?,declined_card_payment
11270,what reason did my top-up fail for?,top_up_failed
3281,why do you need so much information about me,why_verify_identity
11377,cash i didn't get shows in my app.,cash_withdrawal_not_recognised
7120,"this past holiday i made a withdraw at the atm machine, and it seems i've been charged too much.",wrong_exchange_rate_for_cash_withdrawal
13316,"Hats adorned with magnificent feathers, bananas on wear sunny days as a fashion statement.",declined_card_payment
12519,why does my payment appear as pending?,pending_card_payment
8031,can i use my new card?,supported_cards_and_currencies
3346,is verifying my identify important?,why_verify_identity
9049,where do i go to change gbp?,exchange_via_app
11708,is it possible to track the card you sent me?,card_payment_fee_charged
6522,why do i have a failed transfer,top_up_reverted
362,the exchange rate was incorrect for an item i bought.,card_payment_wrong_exchange_rate
560,i was charged an extra pound for no reason. why is that?,extra_charge_on_statement
4711,"i'd like to get a refund for something i bought, is that possible?",request_refund
4357,i might need a new card because it's not working at any of the atms. i don't think ive used all my money. why is it doing this?,declined_cash_withdrawal
6807,how much does it cost for additional cards?,wrong_amount_of_cash_received
4304,"would you please check my card. as withdrawal was working fine so far, but this morning suddenly got declined. can you please check the problem?",declined_cash_withdrawal
12619,how can a payment be declined,declined_card_payment
4864,transfer could not be completed due to being declined.,declined_transfer
1185,can i use this app for both usd and gbp?,exchange_via_app
3187,"my identity hasn't been verified and i can't edit my details, what's next",edit_personal_details
8549,i don't live in the uk. can i still get a card?,country_support
3754,do the disposable cards have any restrictions?,getting_spare_card
7341,why is it failing to top-up?,top_up_failed
11210,the exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate.,wrong_exchange_rate_for_cash_withdrawal
3194,"change of location, need to change details",edit_personal_details
13263,I'm reading a book about anti-gravity. It's impossible to put down!,extra_charge_on_statement
8834,my cash in the atm is still pending,pending_cash_withdrawal
1750,how do i know if my top-up went through?,pending_top_up
845,what fiat currencies are used for holdings?,fiat_currency_support
7581,there is a withdrawal on my account i didn't make.,cash_withdrawal_not_recognised
5936,in what way can i change my pin and where do i need to be?,change_pin
9819,do i have to verify my identity?,why_verify_identity
5806,why would my payment have been returned to my account?,reverted_card_payment
9804,can i make transactions before identity verification is complete?,card_about_to_expire
12587,still waiting on my refund...,refund_not_showing_up
10665,how soon will i see the transfer in my account?,transfer_timing
8839,why is my atm cash withdrawal showing up as a pending transaction?,pending_cash_withdrawal
4329,the atm wouldn't allow me to withdraw money,declined_cash_withdrawal
6715,why is top-up verified?,verify_top_up
6762,i was wondering if i could get a second card on this account? i would like my daughter to have one.,wrong_amount_of_cash_received
12292,why do i have to give you my drivers license,why_verify_identity
2873,i've already sent the money out and still have not received money in my account.,balance_not_updated_after_cheque_or_cash_deposit
7910,how do i verify my new card?,activate_my_card
10619,i have a duplicate payment showing,transaction_charged_twice
9305,i made a transaction but did it to the wrong account.,cancel_transfer
11129,what will i be charged for a physical card?,order_physical_card
7024,do i get a real card?,order_physical_card
11421,does it cost to exchange currencies?,exchange_charge
4689,i would like to receive a refund for something i bought.,request_refund
7430,money that i have transferred hasn't arrived yet,balance_not_updated_after_bank_transfer
6,do you have info about the card on delivery?,card_arrival
8103,why am i being charged to make cash withdrawals? i thought they were supposed to be free!,cash_withdrawal_charge
11361,"it looks like someone else withdrew cash from my account, can you help?",cash_withdrawal_not_recognised
3786,what is the maximum number of transactions that i can put on a disposable card?,disposable_card_limits
12993,when i exchanged currencies the value of my money changed.,transfer_not_received_by_recipient
3782,please specify any limitations that come along with disposable cards.,disposable_card_limits
831,what country's money can i hold currency in?,fiat_currency_support
4766,my transfer was rejected,card_payment_fee_charged
7776,does a discount apply if i exchange currencies frequently?,exchange_charge
5458,"i had a duplicate card and bought something and it showed up twice. i canceled my card, how do i get my money back?",transaction_charged_twice
2830,can you tell me why my top-up was canceled?,failed_transfer
13251,"<span style=""color: red;"">This text is red.</span>",exchange_via_app
236,how do i make my card appear on the app?,card_linking
5019,im not sure if a seller is giving me my money back! i asked them to refund my money for the item but it's been a week now and still nothing has been given back to me. can you resolve this for me?,refund_not_showing_up
1863,is it possible to cancel my transfer?,wrong_amount_of_cash_received
1028,do you offer auto top ups?,automatic_top_up
93,what is the expected delivery date of my card?,card_arrival
6754,my daughter need a card from this account. is that possible?,pending_transfer
640,my statement is showing i was charged a dollar and i am not sure why.,extra_charge_on_statement
1227,can i exchange currencies with the app?,exchange_via_app
10261,i have a pending payment from stuff i bought this morning.,pending_card_payment
3822,who can request disposable cards?,top_up_reverted
12544,i have not received an item i ordered yet so i want to cancel it and get a refund. can you please guide me on how to go about it?,request_refund
5843,"ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. it keeps returning my payment to my account. there shouldn't be anything wrong with my account, is it the card?",reverted_card_payment
3286,"my id verification hasn't gone through yet, but can i use my account anyway?",why_verify_identity
10373,double check your funds may be declined,declined_transfer
8684,"i found my card, i would like to reactivate it.",card_linking
5135,the card payment i made didn't work.,declined_card_payment
557,why does my statement have an extra fee?,card_payment_not_recognised
11486,activating my card,activate_my_card
6666,the top-up verification code is not visible.,card_about_to_expire
6019,how can i change my pin?  help.,change_pin
13246,"<div class=""container""><p>This is a sample paragraph.</p></div>",top_up_failed
3134,"what is this card payment, i do not recognize it.",transfer_not_received_by_recipient
994,"if there isn't a lot of money left, will it automatically top-up money?",card_payment_fee_charged
4821,why do transfers get declined?,declined_transfer
415,i bought an item then noticed the exchange rate was wrong.,card_payment_wrong_exchange_rate
11490,how do i go about activating my new card?,activate_my_card
3200,"since i got married, i need to change my name.",edit_personal_details
4968,i contacted the seller and he won't respond.  please just refund me my  money.,refund_not_showing_up
1738,top up not completed,pending_top_up
10263,my phone was stolen yesterday.  what should i do?,lost_or_stolen_phone
5735,how do i transfer something faster than normal?,transfer_timing
13095,do you offer any discounts for someone who exchanges currencies frequently?,exchange_charge
4631,i am quite aggravated that i ordered online almost a month ago and i never got my package and i paid for it. i would really appreciate it if i could get a full refund back now.,getting_spare_card
5758,i must make a transfer from china and it is urgent. how long before the transfer is complete?,top_up_reverted
8590,can i have a card even if i am not living in the uk?,pending_transfer
8068,why was i charged for a cash withdrawal at the atm?,cash_withdrawal_charge
2774,top up cancellation,card_about_to_expire
13309,Heri ya siku ya kuzaliwa,declined_cash_withdrawal
7157,my cash withdrawl has the wrong rate of exchange.,wrong_exchange_rate_for_cash_withdrawal
7032,can i order cards on the app,order_physical_card
10405,my statement doesn't show that a refund has processed,refund_not_showing_up
1051,can i top-up automatically?,automatic_top_up
8136,"is there a fee when i get cash from an atm? is there a limit i can take out? if there is a fee, what is it?",cash_withdrawal_charge
13265,Why don't skeletons fight each other? They don't have the guts!,request_refund
4584,i no longer have my phone.,lost_or_stolen_phone
13192,what services can i use to top up?,apple_pay_or_google_pay
10116,what is this direct debit i am seeing?,direct_debit_payment_not_recognised
6717,how do i authenticate my top-up?,verify_top_up
8976,can you explain where i can find the auto-top option?,card_payment_not_recognised
8630,still waiting on that card,card_arrival
10118,unknown direct deposit,direct_debit_payment_not_recognised
13258,"Phasellus consectetur tellus ac mi tincidunt, eu dapibus velit fringilla.",transfer_fee_charged
8576,are you available in my country?,wrong_amount_of_cash_received
10692,what would the approximate delivery date be if i transferred something urgently to china?,transfer_timing
5877,please help me with my card payments which keeps getting reverted whenever i do online shopping. i am having this problem since last two weeks.,card_payment_fee_charged
13276,FYVTHKGT9SDBLXCFBVL23K82C7QHR,beneficiary_not_allowed
7443,i did a money transfer to my account and it is not showing there.,balance_not_updated_after_bank_transfer
7099,is there extra fees for making a withdraw in a different country at a cash machine.,transfer_not_received_by_recipient
11802,how do i get my cash withdrawal to show?,pending_cash_withdrawal
7660,"hello, just now i got to know withdrawal of money from of my account. as someone used my card to withdraw amount in any odd remote area. since i have not been in that area, please freeze my card immediately.",cash_withdrawal_not_recognised
11540,"my account got charged for taking out cash, why did this happen?",cash_withdrawal_charge
1805,can you help me to quickly cancel a transaction i accidentally did to the wrong account?,cancel_transfer
9925,i would like to apply for a visa card.,visa_or_mastercard
12806,why is there a fee for the transfer i made?,transfer_fee_charged
13133,i just received my card and i'd like to activate it.,activate_my_card
13243,"<img src=""image.jpg"" alt=""An image"" width=""200"" height=""150"">",cancel_transfer
12804,"i transferred money to a receiver within the eu and they received a lesser amount than expected.  now i will have to send additional money to the receiver in order to make up the difference.  i'm not sure what went wrong, can you please advise?",transfer_fee_charged
11058,is it possible to give a second card for this account to my daughter?,failed_transfer
2852,where is the cash deposit i made?,balance_not_updated_after_cheque_or_cash_deposit
10445,my card was not accepted.,card_payment_fee_charged
3739,"i need multiple cards per day, and they all have to be disposable.",disposable_card_limits
10609,my card has been charged two separate times for a single transaction.,transaction_charged_twice
7546,can you see my new balance yet?,balance_not_updated_after_bank_transfer
13293,(not A) or (B and C),transaction_charged_twice
7541,why is my transfer not showing,getting_spare_card
10666,how many days does it take until funds are in my account?,transfer_timing
5953,can i change my pin without being physically present?,change_pin
2910,why hasn't my cash arrived from a deposited check?,balance_not_updated_after_cheque_or_cash_deposit
5581,my account seems a bit off and getting weird charges.,transaction_charged_twice
11699,what countries do you do business in?,country_support
11333,my transfer is pending.,balance_not_updated_after_bank_transfer
13046,"hello, can you please inform me about international transfers? i am expecting a transfer i made from france two days ago and would like to know when it will arrive.",balance_not_updated_after_bank_transfer
10285,i was mugged and everything taken.  what do i do to protect my account?,card_payment_not_recognised
7967,how do i activate a card?,activate_my_card
12058,i made a transfer into my account and now i need to cancel it,card_about_to_expire
13302,Jambo! Habari yako?,card_arrival
453,why was the exchange wrong for the item i purchased?,card_payment_wrong_exchange_rate
4866,i think there has been a mistake with my transfer,declined_transfer
8768,"the exchange rate given to me wasn't correct, after i purchased an item",card_payment_wrong_exchange_rate
6987,how to order my card?,order_physical_card
6706,where can i find the verification code for a top-up?,verify_top_up
9997,what is the maximum number of transactions i can make with one card?,disposable_card_limits
510,where did this extra €1 fee on my statement come from?,extra_charge_on_statement
11049,am i allowed to give my daughter one of my cards to use?,top_up_reverted
373,the exchange rate is incorrect for my payment.,transfer_not_received_by_recipient
8064,i made a transaction at an atm and was charged extra for it.,cash_withdrawal_charge
4946,i can't see all the refunds in my statement,card_payment_not_recognised
10419,i would like some help getting a refund back from a seller. it still isn't showing up on my statement and i requested this a long time ago. i'm not sure why it's not returned yet. can you assist me in getting this money back?,refund_not_showing_up
7972,who do i call to activate my new card?,activate_my_card
13315,"The moon, in its infinite wisdom, trees giggles talking at the secrets of the universe.",automatic_top_up
2411,when will i get my money? it's been too long.,transfer_not_received_by_recipient
6217,how much do i have to pay if i want to transfer money?,transfer_fee_charged
782,which fiat currencies are supported by you?,fiat_currency_support
2932,why hasn't my balance been updated from the check deposit i made?,balance_not_updated_after_cheque_or_cash_deposit
849,tell me the currencies that you support.,fiat_currency_support
12564,"i tried to buy something and it was declined and my transfers keep getting declined, why?",declined_transfer
9808,"since my id hasn't been verified, when can i use my account?",why_verify_identity
5935,what are the steps to change my pin to something else?,change_pin
5922,a seller is stating that they haven't received money yet when the money has already deducted from my account.,card_payment_fee_charged
11011,help me find the top-up card's verification code?,verify_top_up
700,looking at my account i've noticed a charge that appears to still be in progress. i had attempted to get money out of the machine earlier but the machine seemed to have been broken. i never received my money so will you please look into this for me? i don't want to be charged for money i never actually received.,pending_cash_withdrawal
11776,i think that the exchange rate was wrong for the payment made last saturday - i was charged extra.,card_payment_not_recognised
151,i found my lost card in my jacket pocket this morning so i'd like to reactivate it please.,card_linking
7806,is there an extra charge to exchange different currencies?,exchange_charge
7328,the app rejected my top up,top_up_failed
11366,there is a odd withdrawal on my account.,cash_withdrawal_not_recognised
12348,"visa and mastercard, can i get them both?",transfer_not_received_by_recipient
5803,i made a payment and it was reverted and wanted to know why?,reverted_card_payment
7640,there is a cash withdrawal in my account that isn't mine.,cash_withdrawal_not_recognised
5951,can i change my pin at any atm?,change_pin
6429,why did my transfer not work?,failed_transfer
5717,how long is the transfer?,transfer_timing
7350,my top up isnt working,top_up_failed
662,i noticed on my online statement that an atm withdrawal i made early is still pending.  is this accurate?,pending_transfer
3999,what is this direct debit in my statement?,direct_debit_payment_not_recognised
4714,how do i request a refund?,request_refund
5794,"hi, i had an issue with my card payment and it shows on my account that my payment went through. then i got contacted from the seller saying ""they did not receive my payment"" then the payment was returned to my account. so i would like to see why it did that please.",reverted_card_payment
4785,"i was doing a transfer and received a ""decline"" message.",declined_transfer
6631,where is the top-up verification code located?,verify_top_up
13272,HSZK9ROJZAA4M2QFL84PLDC3W2AJ3,declined_card_payment
79,is there a way to track the new card you sent me?,card_arrival
4663,can you please assist on my item that needs to be refunded?,request_refund
1904,there was a transaction this morning that i'd like to reverse.,cancel_transfer
10366,my transfer got declined.,card_about_to_expire
12795,the transfer to my beneficiary has not gone through,beneficiary_not_allowed
8639,why hasn't my card been delivered?,card_arrival
10005,how many disposable cards can i make in a single day?,disposable_card_limits
4575,i can't use the app because i got mugged yesterday and they took everything. i need some help.,lost_or_stolen_phone
3205,how to modify my details.,edit_personal_details
10264,"if my phone is missing, can i block someone from using the app?",lost_or_stolen_phone
6141,i could not transfer funds to a beneficiary; is there a problem with your software?,beneficiary_not_allowed
4101,i see an unfamiliar direct debit payment.,pending_transfer
7406,why has my top-up not worked?,top_up_failed
998,is there an auto top up feature?,automatic_top_up
12502,i don't understand why my card payment is pending.  it has been pending for too long.  why is this and when might it go through?,pending_card_payment
5945,can i pick a new pin?,change_pin
5002,i'm due a refund and it is not on my statement.,refund_not_showing_up
1209,"i am trying to exchange aud for gbp, how do i do that?",exchange_via_app
128,was there a number to track that i could get?,card_arrival
11467,how long will it take to activate my new card?,activate_my_card
6633,what's my top-up verification code?,verify_top_up
11598,"if i want to top up, can i use apple pay?",apple_pay_or_google_pay
7033,can i revive a physical card.,order_physical_card
1754,what's taking my top-up so long?,pending_top_up
10470,i had made a transfer but its still pending.,top_up_reverted
10104,i have a strange direct debit in my statement,card_payment_not_recognised
12591,why isn't my refund showing up in my statement?,refund_not_showing_up
6296,"i was charged a transfer fee, why is that?",transfer_fee_charged
6256,am i charged a fee to transfer funds?,transfer_fee_charged
12235,"when will i see my cash, since i already deposited my check?",balance_not_updated_after_cheque_or_cash_deposit
6298,hey there's a fee for a transfer on my account.  why?!,transfer_fee_charged
10424,why was my card payment declined?,declined_card_payment
4682,is it possible to have an item refunded?,pending_transfer
1854,how can i cancel a transfer i made,cancel_transfer
10770,help me set up a new pin?,change_pin
11775,i think there has been a mistake on my exchange rate for this purchase.,card_payment_wrong_exchange_rate
3266,what is the reason for the identity check,why_verify_identity
12028,i added money to the card but the transaction didn't go through,pending_transfer
13261,"Curabitur dapibus tellus nec sapien condimentum, eget congue metus efficitur.",transfer_fee_charged
8863,i want to know how many different currencies my money can be in,fiat_currency_support
12601,my refund isn't showing up,refund_not_showing_up
12382,show me the amount of transactions i can do with a disposable card.,disposable_card_limits
11415,is there a discount for frequently exchanging currencies?,exchange_charge
196,how do i get my card on the app?,card_linking
200,"i want to link to my card card with you, how?",card_linking
8877,how do i change currencies to euros?,fiat_currency_support
794,what fiat currencies do you support?,fiat_currency_support
5813,my payment didn't work and the money is in back in my account.,reverted_card_payment
10365,what is the reason my transfer was declined?,declined_transfer
11110,can i request a physical card?,pending_transfer
6080,explain why i can't do a transfer to an account.,beneficiary_not_allowed
12856,"the transfer keeps failing , i tried to transfer some money to friends this morning but it keeps getting rejected for some reason, would you please check the issue?",wrong_amount_of_cash_received
7428,my balance didn't change after i transferred some money.,balance_not_updated_after_bank_transfer
1770,cancel a transaction,cancel_transfer
4319,why do i get declined when i try to withdraw cash?,declined_cash_withdrawal
9911,can i get a mastercard?,visa_or_mastercard
2897,why isn't my balance updating after depositing cheques and cash.,balance_not_updated_after_cheque_or_cash_deposit
13038,i topped up but the app denied it,top_up_failed
11823,can i hold more than one currency?,fiat_currency_support
12511,"it says ""pending payment?"" why is it saying this?",pending_card_payment
7305,i believe my top up has failed,top_up_failed
5755,what is the estimated wait time on a us transfer into my account?,transfer_timing
10304,get an item refund,request_refund
8821,can you please check why i am having this extra fee on my statement.,extra_charge_on_statement
8124,today i noticed a charge for an atm withdrawal on my account. can you please fix this? it's supposed to be no charge.,card_payment_fee_charged
999,is there such thing as an auto top-up option?,automatic_top_up
12767,i need to make my card pin a different number,change_pin
6188,"a transfer i sent was received in less than the full amount i originally sent, and now i have to send additional funds to cover the full amount. what happened?",transfer_fee_charged
9661,i'd like to know why my top-up was canceled please.,pending_transfer
10103,there is a direct debit that's not mine.,direct_debit_payment_not_recognised
4563,my phone has been stolen.  how can i make sure no one uses my account from it?,lost_or_stolen_phone
13274,P5O07Q32P2PZ06P5OWEUGVX4Y6R7Y9,verify_top_up
1773,i made a mistake this morning when i did a transfer. how do i reverse it?,cancel_transfer
8320,"i need to top up, can i use google pay?",apple_pay_or_google_pay
174,i found my lost card. am i still able to use it?,card_linking
7479,please check to see if the band transfer i made a while ago from my uk account has safely arrived.,balance_not_updated_after_bank_transfer
4745,how does on apply fora refund on an item he ordered? i ordere an item and have not received it yet so i want to cancel it and get a refund,request_refund
1670,i've been waiting for a top up to come through for over an hour and i need the funds now.,pending_top_up
11372,i don't recognise a cash withdrawal,cash_withdrawal_not_recognised
7016,where do i order a card?,top_up_reverted
6659,i don't know where the top-up verification code is.,verify_top_up
7807,is there a discount for multiple currency exchanges?,getting_spare_card
12570,it appears my transfer was declined.,declined_transfer
7315,the top-up i ordered didn't process.,top_up_failed
12267,need to report a change of address.,edit_personal_details
4782,"why did my transfer not work, it says it was declined?",declined_transfer
9335,i made an error in payment yesterday and i need it fixed asap because it's for my rent tomorrow.,cancel_transfer
6688,how do i verify the top up?,card_payment_fee_charged
9263,my card was topped this morning but i can't see the funds. why didn't it complete?,pending_top_up
3812,let me know how many disposable cards i can have?,disposable_card_limits
856,do you have eur currency available for me?,fiat_currency_support
4269,i can't get cash from the atm!,declined_cash_withdrawal
100,i still haven't gotten my new card.  when will it get here?,card_arrival
9024,can i change from one currency to another?,exchange_via_app
107,what's the card you sent me's tracking number?,card_arrival
11604,can i top up from my apple watch?,top_up_reverted
11819,why hasn't my withdrawal shown on my statement?,pending_cash_withdrawal
13318,"Cats with unparalleled intellect and wisdom, birds play chess in a game of eternal strategy.",cancel_transfer
5016,i'm expecting a refund but it's no where to be seen,refund_not_showing_up
8388,google pay top up isn't working,getting_spare_card
13163,i'm in china and need a new card. please help.,pending_transfer
3284,why is the identity check involved?,why_verify_identity
12093,i got $20 when i should've gotten $100,failed_transfer
1198,i need to get some euros for my holiday. am i able to exchange some of my money?,exchange_via_app
8393,what should i do to top up using my apple watch?,apple_pay_or_google_pay
4592,my phone was left at a hotel and i can't access the app.,card_payment_fee_charged
10601,i had a duplicate card and got charged twice. how do i resolve this?,transaction_charged_twice
12291,what is with the need to have all my id information?,why_verify_identity
4420,how long does a payment show as pending before i should worry about it?,wrong_amount_of_cash_received
6506,"hi, can you tell me why my transfer keeps being rejected? i've been trying to send money to my friends this morning but failed every time and i have no idea why?",pending_transfer
685,can you explain to me why a cash withdrawal shows up as pending?,pending_cash_withdrawal
7437,how soon will my balance be updated to reflect my transfer?,balance_not_updated_after_bank_transfer
1804,"i stupidly initiated a rent payment from the wrong account yesterday. it can't be paid from that account, but it really needs to get paid on time. am i able to move the payment to the right account?",cancel_transfer
10768,may i receive a different card pin,change_pin
3631,will i get a visa or mastercard?,visa_or_mastercard
484,i purchased something abroad but the exchange rate is incorrect.,card_payment_wrong_exchange_rate
4590,i can't find my phone; what can i do to prevent someone from accessing my account on it?,top_up_reverted
11610,i got my american express in apple bay but top up is not working,apple_pay_or_google_pay
8766,"hi, i have been overcharged for my payment last saturday. i guess exchange rate was wrong.",getting_spare_card
11347,why is there a random withdrawal in my app?,cash_withdrawal_not_recognised
13297,(not A) and (B or C),change_pin
2741,why won't my top up go through?,failed_transfer
8574,where can i get a card in the eu?,country_support
6044,i tried transferring to an account but it won't let me.,beneficiary_not_allowed
5072,why was my payment declined? i keep trying my card but it's not working.,card_payment_fee_charged
5845,"i bought something and received it, but the payment went back to my account. is the seller okay?",reverted_card_payment
7959,what steps do i have to take to activate my card?,activate_my_card
12860,why was i unable to finish this transfer?,transfer_not_received_by_recipient
10112,why is there a direct debit payment on my app that is not from me?,direct_debit_payment_not_recognised
5961,can my pin changed remotely without visiting a bank?,change_pin
671,"hi there, earlier today i tried to take money out of an atm machine, and something wasn't working.  i didn't actually receive the money, but i just checked and it says that the transaction is still pending.  can you tell me what's going on here? am i still being charged for the withdrawal even though i didn't end up getting any money?",pending_cash_withdrawal
9682,where is my deposit?,getting_spare_card
11128,where can my card be delivered?,order_physical_card
13049,balance hasn't been updated following a bank transfer,balance_not_updated_after_bank_transfer
7786,are currency exchanges free?,exchange_charge
7679,why is there a cash withdrawal i didn't make?,cash_withdrawal_not_recognised
6151,why  am i being told this  transfer will not  go thru,card_about_to_expire
8855,why does it say pending cash withdrawal on my statement?,pending_cash_withdrawal
7724,do i pay extra for exchange?,card_about_to_expire
7689,there is a withdrawal in my account i didn't make.,cash_withdrawal_not_recognised
9286,"your top-up function isn't working, it still says pending even though i know my card works.",pending_top_up
5716,how long does a transfer from the us take?,transfer_timing
11738,"i found the card that i thought i lost, and i would like to reactivate it.",card_linking
9294,why does my top up say still pending when i used my card to do it.,pending_top_up
7402,my top-up is not working. why is that?,card_payment_fee_charged
6083,i cannot make a transfer to another account.,beneficiary_not_allowed
826,please tell me which fiat currencies you support.,transfer_not_received_by_recipient
816,will you be adding more currencies in the future?,card_payment_not_recognised
11773,i exchanged russian rubles for british pounds today and got less than i expected. was exchange rate correct?,card_payment_wrong_exchange_rate
4609,do i need to do anything? my phone was stolen yesterday.,lost_or_stolen_phone
11135,where will i find my card?,order_physical_card
13242,<h1>Welcome to My Website!</h1>,direct_debit_payment_not_recognised
2752,what's the problem? i thought you offered crypto top up. this doesn't appear to be working at all. my money has now vanished from my account.,failed_transfer
3528,i'd prefer mastercard.,transfer_not_received_by_recipient
6030,is there a way to change my pin without having to go to the bank?,pending_transfer
4553,can my account me accessed by a thief?  i was mugged.,lost_or_stolen_phone
11463,i need to activate my card can you do that now?,activate_my_card
5836,my money is back in my account after a seller contacted me stating they never received payment. i am positive it was deducted out of my account. please get this sorted out right away.,reverted_card_payment
5771,what is the time frame for european transfers?,transfer_timing
7512,when does a uk transfer show up?,balance_not_updated_after_bank_transfer
24,how do i track the card you sent me?,card_arrival
8414,"can you please assist me in apple pay, in getting top up to work?",apple_pay_or_google_pay
13063,i see non-received cash in my app.,cash_withdrawal_not_recognised
11190,why is the exchange rate wrong for my international withdrawal?,wrong_exchange_rate_for_cash_withdrawal
6113,the transfer to my account was not allowed.,beneficiary_not_allowed
10826,i had to pay in order to do a transfer,transfer_fee_charged
10605,please check payments on my card. there is a duplicate and i only bought it once.,transaction_charged_twice
6469,"i needed to send my friends some money urgently.  i tried multiple times to transfer the money this morning, but the transfer keeps failing.  can you tell me why the transfer is getting rejected?",card_about_to_expire
5487,i was charged twice.,transaction_charged_twice
8366,where do i top up my google pay?,apple_pay_or_google_pay
6309,will i get extra charges?,transfer_fee_charged
7026,will you charge for a physical card?,transfer_not_received_by_recipient
3180,should i contact customer support if i can't edit details,card_about_to_expire
570,i was charged extra or a hidden fee when i purchased something from you. what's the deal? i didn't authorize that charge.,extra_charge_on_statement
1254,can this app be used to exchange currencies?,exchange_via_app
5965,is there a location where i can change my pin?,change_pin
11762,why is the exchange rate different on my recent purchase?,getting_spare_card
7344,why can't i topup my account?,top_up_failed
1000,how can i use thereto-top option?,automatic_top_up
12611,why would my card payment not work?,transfer_not_received_by_recipient
758,"hello, i tried to take out some money out of the atm, but it's still showing that it's pending? i really don't want to be charged for this.",supported_cards_and_currencies
1651,how long will my top-up stay pending?,card_about_to_expire
1729,can you tell me what is wrong ? i top-up with you all the time but this time it just shows my top-up as pending. what is happening?,pending_top_up