| { |
| "total_records": 500, |
| "avg_quality": 1.0, |
| "min_quality": 1.0, |
| "max_quality": 1.0, |
| "avg_turns": 14.1, |
| "avg_words_per_turn": 23.1, |
| "stale_phrases_total": 0, |
| "risk_distribution": { |
| "medium": 170, |
| "low": 197, |
| "high": 92, |
| "churned": 41 |
| }, |
| "signal_distribution": { |
| "billing_dispute": 72, |
| "cancellation_intent": 70, |
| "competitor_mention": 108, |
| "contract_threat": 24, |
| "data_export_request": 25, |
| "downgrade_request": 59, |
| "executive_escalation": 13, |
| "feature_gap": 186, |
| "negative_nps_reference": 34, |
| "onboarding_failure": 67, |
| "pricing_complaint": 269, |
| "support_frustration": 187, |
| "unresponsive_to_outreach": 35, |
| "usage_decline_mention": 68 |
| }, |
| "outcome_distribution": { |
| "churned_after_negotiation": 28, |
| "churned_silent": 13, |
| "churned_to_competitor": 20, |
| "downgraded": 68, |
| "escalated_to_manager": 35, |
| "paused_account": 22, |
| "retained_no_concession": 106, |
| "retained_with_discount": 43, |
| "retained_with_feature_promise": 99, |
| "retained_with_plan_change": 66 |
| }, |
| "product_distribution": { |
| "accounting_saas": 44, |
| "analytics_dashboard": 60, |
| "cloud_storage": 41, |
| "crm_platform": 75, |
| "customer_support_platform": 43, |
| "cybersecurity_service": 53, |
| "design_tool": 21, |
| "email_marketing_tool": 43, |
| "hr_software": 61, |
| "project_management_saas": 59 |
| }, |
| "channel_distribution": { |
| "live_chat": 112, |
| "phone_transcript": 138, |
| "support_ticket": 101, |
| "video_call": 79, |
| "email_thread": 70 |
| }, |
| "tenure_distribution": { |
| "0-3_months": 74, |
| "trial": 34, |
| "6-12_months": 98, |
| "3-6_months": 70, |
| "1-2_years": 104, |
| "3+_years": 65, |
| "2-3_years": 55 |
| }, |
| "arc_distribution": { |
| "aggressive_throughout": 16, |
| "escalating_frustration": 37, |
| "hopeful_then_disappointed": 85, |
| "mixed_signals": 59, |
| "negative_to_neutral": 70, |
| "passive_aggressive": 75, |
| "polite_but_firm_exit": 19, |
| "positive_to_negative": 20, |
| "resigned_calm": 64, |
| "steady_negative": 55 |
| }, |
| "injection_style_distribution": { |
| "billing_forensic": 63, |
| "comparative": 26, |
| "drip": 107, |
| "elicited": 120, |
| "escalation_frame": 27, |
| "exit_notice": 8, |
| "opening_dump": 149 |
| }, |
| "customer_persona_distribution": { |
| "analytical": 68, |
| "anxious_smb_owner": 62, |
| "brisk_executive": 67, |
| "diplomatic": 61, |
| "frustrated": 61, |
| "loyal_disappointed": 58, |
| "matter_of_fact": 56, |
| "weary": 67 |
| }, |
| "agent_persona_distribution": { |
| "apologetic": 50, |
| "consultative": 52, |
| "deflecting": 64, |
| "empathetic": 69, |
| "procedural": 66, |
| "retention_pro": 56, |
| "senior_calm": 73, |
| "transactional": 70 |
| }, |
| "plan_type_distribution": { |
| "annual": 219, |
| "monthly": 281 |
| }, |
| "per_seat_price_usd": { |
| "min": 8, |
| "median": 55, |
| "max": 178 |
| }, |
| "risk_by_tenure": { |
| "0-3_months": { |
| "medium": 27, |
| "low": 15, |
| "churned": 14, |
| "high": 18 |
| }, |
| "1-2_years": { |
| "low": 52, |
| "high": 15, |
| "medium": 33, |
| "churned": 4 |
| }, |
| "2-3_years": { |
| "low": 31, |
| "medium": 13, |
| "high": 10, |
| "churned": 1 |
| }, |
| "3+_years": { |
| "low": 40, |
| "high": 4, |
| "medium": 20, |
| "churned": 1 |
| }, |
| "3-6_months": { |
| "medium": 24, |
| "high": 16, |
| "low": 26, |
| "churned": 4 |
| }, |
| "6-12_months": { |
| "medium": 41, |
| "high": 16, |
| "low": 30, |
| "churned": 11 |
| }, |
| "trial": { |
| "medium": 12, |
| "high": 13, |
| "churned": 6, |
| "low": 3 |
| } |
| }, |
| "signal_outcome_report": { |
| "base_churned_share": 0.122, |
| "cancellation_intent_churned_share": 0.629, |
| "cancellation_intent_plus_competitor_churned_share": 0.846, |
| "contract_threat_retained_with_concession_share": 0.458, |
| "note": "Compare against anchors.json signal_outcome_correlations targets." |
| } |
| } |
